Nom Nom Reviews

While I agree food quality is decent there seems to be more rice in the food than expected. In addition, Nom Nom doesn't ship with a lot of dry ice. Usually receive food with all dry ice melted and food starting to defrost and in a few cases fully dethawed. Asked Nom Nom to send more dry ice they said no. Tried ordering Nom Nom from Chewy a few times and they have no issue ensuring there is enough dry ice for food to arrive frozen from facility. On top of this Nom Nom has the worst customer service ever. Everything that happens they put on the customer as their fault. Even at sign up I had issues and called in was told that I was suspect of fraud for trying to open an account where someone at my address already had an account open. If you share a space or rent a space with someone Nom Nom may not be for you.

Well, OnTrack, their delivery company sucks. BTW this delivery company sucks in general, as I've seen professionally and personally. OnTrack management and drivers don't seem to give a >>>insert profanity<<<. NomNom is going cheap. I understand, but when delivery isn't reliable and inconvenient (leaving in Amazon lockers w/o passcode or communication) or not delivering on time or as expected. Delivery issues = 3+ strikes, you're out. We're moving back to Ollie, where they're way more reliable because they seem not to have cheapen out. Our dog loves NomNom, but we're either going with a competitor or making his food now. Your delivery company cost you a customer. Look at all the other reviews. Maybe we should have quit a while back, now that I'm reading.

Pictures show the food with chunks of meat and vegetables. But when you receive the order the food is a mush of stuff that is hard to tell exactly it is. It also comes frozen with rubber bands around bunches that make it hard to store as the packages are all squished up into odd shapes. I have contacted them several times but only get the reply of. "Thank you. Will forward to our team."

This was my first time trying this service, recommended by a friend, and it turned out to be a very disappointing experience. Without any notice or communication, my account was canceled and my order was terminated. I waited several days thinking the food would arrive, but nothing came. Because of this, I ended up wasting time and now my pet is nearly out of food, forcing me to rush and make an urgent last-minute purchase. Such irresponsible handling shows a serious lack of customer care. I truly expected better, but this experience has left me frustrated and unwilling to recommend this service to others.

The food is fine - no different than the other brands who do the same thing - but the packaging is absolutely atrocious. The packs come rubber banded together and because they are banded while at room temp, the rubber bands cut into the packaging and create these horrible indentations in every possible direction making it impossible to stack the packs neatly in the freezer. Seriously, super chaotic and unprofessional presentation, and some packs even busted in transit due to the pressure created from the banding. I am shocked at how such a large company can let their product leave the facility looking like this. I gave them 3 orders to get it right thinking maybe it was a mistake or oversight at first, but nope.

Bought it, in hopes, the girls would eat it. Gradually added it to their food, but they would not eat it. They won't eat everything but this food. Glad I did not allow them to continue shipping. That was their big thing.

My food was delivered a day later than promised. The box was open. The freezer bag was thawed as was the food and no one has responded to my issue. The only response I got was an automated message from "Ollie".

I'm sorry but I was very disappointed when I opened my first box. The packages were frozen together and wrapped with gum bands that had cut into some of the packages. I had to pry the packages apart with a case knife. Even after prying the packages apart some had pieces of gum band frozen into them. Pictures provided. I won't order from them again.

I had my dog on Farmer's dog and accidentally ordered Nom Nom. My dog is a picky eater but actually liked Farmer's dog. When I got to trial for Nom Nom I decided to give it a try. I received beef, chicken and turkey. I offered my dog all of the varieties and he would just smell it and walk away. I had quite a bit of food that he wouldn't eat so I offered it to two of my friends for their dog and they refuse to eat it too. I don't know what is in this food but apparently it needs something in it to make it tasty for dogs. At this point I have about 20 packages of food that I don't know what to do with. I went back to Farmer's dog and my dog is very happy now.

My dogs ate this food for over a year to all of a sudden, neither will touch it! Even after nothing to eat for two days. They won’t eat it. They had to have changed something for both to decide not to eat! They will do nothing about backing their food because it’s not my first delivery. So BEWARE!!!!

I have tried other Fresh food and they are better. The way they ship the food is poor and shows they don't care. They use rubber bands to secure 9 packages together and it makes it difficult to separate. Whereas Spot and Tango, Ollie, The Farmer's Dog all ship the items not bound by rubber band making it easier to unpack and store. For the price I would recommend another brand for your dog. The food quality is subpar compared to other brands.

I canceled right away. 1st they sent me all chicken when I put down 3 different recipes. So I canceled as soon as I got my order. They claim I did not cancel and immediately sent me $200 worth of food I did not order. I called them when I saw the money coming from my account to see why they didn’t cancel. They told me there is nothing they can do. I canceled again. Their business is a joke. Totally ripped me off. My dog loved their food. I would have continued to order. I will not do business with a company that only wants to rip me off.... you blew it with me Nom Nom. I will continue buying from Ollie.

Terrible customer service. (Seems to be consistent with what I've been reading now that I've had an issue.) We were trying out different foods for our dog as he became a bit pickier over the last few months (previously he ate The Farmer's Dog and loved it for years - think he just needs a break). We got a notification yesterday that NomNom was sending another delivery for a time that we are away from our house. We never received an email from NomNom alerting us of the upcoming delivery and now we are stuck paying $220 for food my dog can't ever eat (he also didn't like the food very much, we have some left over NomNom while we are currently on a trial for Ollie and he is liking that a lot more).

I have a pair of picky eaters that took me a while to find something they like. We tried every kibble out there, tons of canned foods, and a few other frozen fresh companies. The girls love the Nom Nom and they are super healthy with great coats, their poops shrunk drastically in size, don't stink and are nice and firm. But...and it's a big but. I don't know if it's cheap plastic that can't take the the freezing, or just poor handling practices but very single order I get has numerous punctured bags. You don't know they are until you go to thaw them. Then you have a nasty leaky mess in your fridge. I complain to Nom Nom each time and they send the same cut and pasted response each time about "as long as the bag is still cool to touch when you receive it you can still use it, and if it's rotten your dogs nose will judge it for you.."

I have been ordering Nom Nom for my two Corgis. Unfortunately, they do not like the beef dinner so we changed back to Chicken and Turkey dinners. First issue was changing orders on the website. It only saved for one dog not both. This week I received a notice that the chicken meals are not available due to supply issues. And I would receive only half my order. That was the second issue. Unfortunately, I didn't realize that one pup's order was still beef...so I will receive 7 days if an order they won't eat.

Our pitbull mix took to the new food and seemingly enjoys the flavor, texture and consistency of the food. So far the experience is confirming we made the right switch to help with her wellbeing and weight management. We hope with continuing this path, Gracie will enjoy her new food, lose some pounds and avoid allergies. We are happy with switching to Nom.

Hello Nom Nom- My dog Moe is very picky when when it comes to his food. Nom Nom is the 3rd fresh food company I have purchased (& so far so good). Yet he does not like carrots and sweet potatoes. He will literally eat everything in his bowl BUT what is orange. Yes, before I feed him I spoon out as many of the carrots and the sweet potatoes & yes this utter is nonsense. Recently I switched his meal options to whichever doesn't have carrots and sweet potatoes- let's hope he likes them! If not, I may have to try another fresh food company- Moe can't afford to not eat the entire calories recommended.

My dog has a chicken allergy so very difficult to find stuff he can and will eat. He loved the pork chop pot luck. His skin and coat is looking so much better. He seems so much happier too. This has been a true blessing for my sweet fuzzy boy!

Food is fresh and delivered frozen either every 3 or 4 weeks. My dog is healthier, better appetite and poops less. A bit pricey but worth it. Love that the food is processed locally. I definitely would recommend this company to anyone looking to improve their pet’s diet and health!

My dog Michael is VERY picky and would not eat the Nom Nom at first but now is doing so, and I'm delighted. The food is very high quality and the ease of managing his plan on the website is so easy. Customer Service is the best of any company I've worked with and I'm so happy I found Nom Nom.

Really happy with Nom Nom. My dog is still a picky eater, and sometimes won’t eat immediately when it’s in front of him, but he went from having large piles of soft poop/diarrhea to having much smaller normal poops! It’s worth the money. My only feedback would be to update the packages to make them easier to open. Some of them don’t peel back and I have to cut them and it just gets messy. I also wish the packaging wasn’t so hard to store. Maybe something a little more solid so they stacked easier. I understand that could change the cost but storing them is difficult. I also wish you had the ability to order just two weeks of food versus the entire month.

My delivery was late a day, then they said it would be late again. I cancelled. They took my money anyway. It arrives 2 days late “cool to the touch”. Well seems so but did they re-chill it? My dog got sick! She is only 4 1/2 lbs! Also on their website it does not allow for half pounds so depending what you choose a small dog will get food that underfeeds or overfeeds. That should have told me something was amiss from the get go!

I could not get my dog to eat the food until I gave her nothing else and left it in her crate overnight. She had eaten it by morning. I was hoping when I put it down she would exhibit more interest. I had to throw out half of the last order. I love the concept- she just does not like the food.

Black lab Zoe appears to like the food, small packages are good also. One negative was that the order was 4 days later than they said it would be. Zoe likes the beef and pork but the chicken not so much. I notice if I sprinkle a little parmesan cheese on it she likes it even more.

The food quality is great, if isn't thawed and spoiled already, we've been customers over 3 years, the deliveries are hit or miss, food arrives or doesn't several times, if it's thawed when it arrives, the packaging isn't sealed and leaks everywhere, we only keep if it's still cool to touch, portions aren't consistent, for the price they charge, it leaves a lot to be desired, customer service is polite, but only ships another delivery a week late, they kind of have a TS attitude. In the mean time you have to change diet and buy other food for the Pup. Not Impressed after the 5th time, will shopping their competitors.

My dog can be a finicky eater, but he loves Nom Nom, especially the chicken. I find the turkey is a bit crumbly, but the chicken is nice to handle. It is very convenient to open up a fresh pack. It is also convenient to have it stored in the freezer and it thaws out fairly quickly when I need it.

It's extremely difficult to find a fresh dog food out there that doesn't send their dog food in frozen plastic. Is the food fresh? Yeah, I mean humans eat food from plastic every day. But that doesn't make me feel good about the extra two pieces of plastic that cannot be recycled. I'm throwing into the landfill every day. I ended up going back to Ollie dog food because they have a kibble version of their fresh food. So you know it's dried and that gives me a ton more freezer room, and it still comes in plastic but at least in a bag that lasts for a few weeks.

I used another fresh frozen dog food but my dog got tired of it. I switched to NomNom and am impressed with the difference. You can see the veggies, potatoes, meat, etc in this food. The other food was cutting/processed into basically a mush. This looks much better, and my dog enjoys it.

My dog loves this food, his coat is softer, he is very active and happy, I'm so glad I found this company. The only reason I didn't give it 5 stars is I find it inconsistent the weight of each bag. Sometimes it's over 175 grams, sometimes it's under. It should always be the same but you can see some of the bags are huge and some are not. That is really the only complaint I have. I don't want to feed him anything else, this is the best food for him. And he loves it so much.

Most importantly, my fussy dog currently enjoys the various recipes. I also like that the food comes in larger pieces, meaning that the individual ingredients are easily discernible at a glance. However, the packaging is awful. The individual food packages are clearly bound together with elastics before they are frozen, meaning that each individual package is misshapen. This makes the packages very difficult to store in a normal sized freezer, as they end up taking up much more space than they would if frozen in uniform shapes. Being bound tightly with elastics pre-freezing also seems to make the packages prone to leaks, and I often end up with a mess as I thaw them. Individual flat-freezing would hugely improve the consumer experience.

Inconsistency with between orders, last batch of chicken had yellow color (maybe like mustard or tumeric). The turkey has globs in it kinda like meat and cartilage balls. It’s was better when I first started but now I’m looking to switch dog food because I’m not satisfied with Nom nom anymore.

My dog is 9 years old and spent most of those 9 years vomiting at least once a week. I spent a huge amount of time and money on vet visits and tests, everything was inconclusive. The vet put her on a Rx food that she hated. Her muscle was wasting away while her belly was always bloated. She had no stamina for long walks and had lost her playful energy.

I love giving my dogs healthy alternatives to kibble, and they seem to really like this food for the most part. My picky dog is a fan of the chicken flavor but won't eat the other flavors. Here are some suggestions for improvement:

I appreciate the timely delivery and the recyclable shipment packaging. The food is eagerly eaten by my spaniel, eaten but with a bit less enthusiasm by my malamute/Lab mix. I find the plastic packaging that the meals come in to be somewhat awkward to open and quite messy, and I’ve noticed inconsistent amounts in various pouches. I have noticed that my malamute/Lab seems to be shedding less of his undercoat, which is great. Overall I am pleased with my switch to NomNom but will keep monitoring Baloo’s appetite for it.

I Want to know ph% of food. Kept referring me to their site. Wouldn’t answer. Finally told me couldn’t answer. I am going to cancel my subscription. I asked more than once. Why they can’t answer? It's important too since my dogs urine test came back 9%.

I started my dog on Nom Nom in 2021 and was mostly happy with the product. We stopped for a while because he seemed to lose interest and restarted in late 2022. We began noticing black potatoes in Oct or Nov. 2022. I thought it may have been some spots like potatoes can get, however when you see it in every package and nearly every potato then it’s more than spots. Also today we noticed the black was on the beef that was touching those potatoes too. No wonder my dog hasn’t been wanting to eat this food! I’ve had to buy even more things to try and entice him to eat this expensive food! I was always picking out the black potatoes and regret not calling the company sooner.

Healthy Happy Dogs… and pampered….my aim. That’s the reason Nom Nom is worth it. I trust my boys are getting the appropriate calories and nutrition. They love the food. The service so far has been great, deliveries timeline. We are fans!

Nom Nom is the closest thing to dog food that my dog will eat. She is VERY picky and will often go 2 or 3 days without eating-even the Nom Nom. I have tried all the tips, but the tips are written by people not a persnickety 8 pound Chihuahua with a mind of her own. With all that said Nom Nom is a life saver in that at least she is eating something good and good for her.

I've been subscribing to Nom Nom's home delivery service for dog food since 2020. For the first year or so, it was excellent. Great service, the food always came frozen, on time, and in the correct amounts. My dog loved the food. It was pricy, but worth the expense. Since early last year (2022, around the time Nom Nom sold for $1B to Mars), the quality has progressively deteriorated to the point where we're sadly phasing our dog off of this food.

I am soo happy I chose Nom Nom.. My dogs love it! The ingredients are all natural.. Heck, we could eat it! I have tried food for dogs and my dogs turned their noses with it. Comes packaged to keep food fresh, so if you're not home for delivery, no problem, food will be fine until you arrive. Thanks Nom Nom for supplying the best ingredients.