Freshpet
AUTHORIZED PARTNER

Freshpet

 4.0/5 (486 ratings)
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Freshpet

About Freshpet

Freshpet is an all-natural fresh pet food company that uses whole ingredients and no preservatives. With special diet options and real meat ingredients like poultry and beef, Freshpet prioritizes the quality and freshness of your pet’s food.

Overall Satisfaction Rating

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Pros

  • Multiple pet food products
  • Appetizing recipes
  • Fresh, natural ingredients
  • Ethical protein sources available

Cons

  • Short shelf life
  • Can be pricey

Bottom Line

Freshpet offers high-quality refrigerated pet food with an emphasis on freshness and natural ingredients. While pricey, Freshpet is a great option for people looking to feed their pets a fresh diet.

Top Freshpet Reviews

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Rated with 5 stars
Verified

About 9 or 10 months ago I started using Freshpet. One of mine is almost 8 and just couldn't jump up and down to get on sofa or bed ... No more being overweight and allergies are ...

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Rated with 5 stars
Verified

We love your products. My fur babies jump for joy around the kitchen when they hear me open the bag. During this time of COVID-19 kindness is truly appreciated. I lost my job and ...

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Freshpet dog food

What is Freshpet?

Freshpet produces all-natural, refrigerated pet food. Its products may be served as a complete meal or mixed with kibble to add variety to your pet’s diet. Serving instructions vary by product — for example, rolled dog food is typically cut into slices and diced into your pet’s bowl.

All Freshpet products must be refrigerated and used within seven days of opening. Products like its chicken or beef patties may be frozen, but check the product’s packaging for confirmation and complete storage instructions.

To reduce your pet's chance for stomach discomfort, it’s recommended that you transition to new foods slowly. Begin by mixing a small amount of Freshpet in with your pet’s current food and increase the amount every few days. After 10 days, your pet can be fully transitioned to Freshpet.

You can find Freshpet products at major grocery stores, pet stores and online retailers. Its Homestyle Creations product line can be ordered directly from Freshpet.

Freshpet food

Freshpet offers multiple product lines and sells food for nearly any cat or dog. Its full list of food lines includes:

  • Freshpet Select Dog & Cat Food: Freshpet Select includes 100% natural poultry, beef or fish. The company also offers a no-meat option. This fresh, preservative-free product line includes rolled soft food, bagged food and stew-style wet food.
  • Vital Dog & Cat Food: Vital recipes are 100% non-GMO with no preservatives, and they offer a complete and balanced diet for pets in all life stages. Choose from bagged or rolled pet food with a variety of protein sources for dogs and cats.
  • Nature’s Fresh Dog & Cat Food: Nature’s Fresh uses local, ethically sourced ingredients that are antibiotic-free and vegetarian-fed. Shop rolls or bagged food for dogs and cats.
  • Deli Fresh Dog Food: Freshpet’s Deli Fresh dog food line uses antibiotic-free chicken and non-GMO ingredients. The recipes are grain-free and only available at Costco wholesale stores.
  • Homestyle Creations Dog Food: The Homestyle Creations line combines frozen chicken or beef patties with fresh fruit or vegetable mixers for a complete, balanced meal for dogs. These recipes use 100% natural ingredients with no preservatives.
  • Fresh Treats for Dogs: Freshpet’s Dog Nation and Dog Joy treat lines feature real meat as the first ingredient with no byproducts or artificial flavors. They contain whole, limited ingredients and are fully cooked for your dog to enjoy.

Freshpet prices

Freshpet doesn’t fully disclose pricing on its website, but depending on your pet’s size, health needs and preferred product line, prices range from $90 to $400 per month. Below, we’ve charted the average cost per day for Freshpet’s products based on a 10-pound cat and 50-pound dog.

Product lineAverage cost per day (cats)Average cost per day (dogs)
Freshpet Select$2 - $4$3 - $13
Vital$2$7
Nature’s Fresh$1$5
Deli FreshSee Costco pricing
Homestyle Creations$14
Fresh Treats$5 - $7 per bag

Freshpet FAQ

How long is Freshpet good after opening?
Freshpet products are good for seven days after opening and must be refrigerated at all times.
Do vets recommend Freshpet dog food?
Your vet may make a food recommendation based on your dog’s health and medical history. Freshpet’s pet food is high protein, so it may not be right for all dogs. Ask your vet if they recommend Freshpet for your pet.
Is Freshpet food healthy?
Freshpet uses high-quality ingredients to provide a healthy, balanced diet for dogs and cats. If your pet has specific dietary needs or health issues, speak to your vet about whether Freshpet is the best food for them.
Can Freshpet be delivered?
Freshpet can be ordered online directly from Freshpet or from major online retailers and pet stores
How do you feed your pet Freshpet?
Freshpet is a refrigerated soft food that can be served as a complete meal or as a topper. Rolled meals are diced before serving, while wet and bagged foods can be poured directly into your pet’s bowl. Consult the instructions on your Freshpet product for specific feeding instructions.

Is Freshpet good?

Freshpet is tailor-made for pet owners who are concerned about the source and quality of pet food ingredients. Although its product line is pricey, we like its variety of protein options and the emphasis on small-batch freshness. We recommend Freshpet for pet owners interested in fresh or raw feeding and who don’t mind paying a little extra for quality ingredients.

Freshpet Reviews

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How do I know I can trust these reviews about Freshpet?
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  • 4,027,394 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
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Page 1 Reviews 0 - 6
Rated with 4 stars
Verified Reviewer
Original review: Jan. 23, 2022

Easy on a sensitive stomach, however lately I've noticed an excessive amount of carrots. In the smaller size bags, (1.75 lb) Home Cooked Chicken Recipe, I'm not happy about paying this much money for a serious handful of carrots in a cup of dog food. The larger size bags, (4.5 lbs) the proportions seem to be much better.

Freshpet response

Hi Bobbie. Thank you for your feedback. We will reach out to you directly for additional information. Your loyalty to Freshpet is appreciated. Regards, Genevieve, Consumer Care Team

4 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 10, 2022

    My dog has a very sensitive stomach. I chose Freshpet grain free and it's been amazing. To serve her fresh food every day and not have to cook it for her it's a real blessing. She eats it immediately and we never have tummy issues. She's a 15 pound Pomeranian so I get the package of grain-free chicken.

    Freshpet response

    Hi Tricia. It is truly rewarding when our pet parents feel so strongly about our brands. Our goal has always been to provide pet parents with the finest products. Praise such as yours is most welcome and greatly appreciated. Your comments will be shared with my management team. Regards, Genevieve- CC Team

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 9, 2022

    Freshpet is similar to homemade pet food. My rescue Shih Tzu enjoys it immensely. Tfhe first ingredient is the meat and all the grains appear fresh. My only complaint is that I can't find it just anywhere. It has to be refrigerated.

    Freshpet response

    Hello Judith. Thank you so much for providing your wonderful feedback to us. We really appreciate the love!! Regards, Genevieve - CC Team

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 8, 2022

    This is the only food my 3 dogs will eat it fresh and natural, they love the variety of cranberries and carrots. Price is reasonable and you can find it in the refrigerator in the pet aisle! Worth every penny.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 25, 2022

    I have been feeding my dog Freshpet chicken dog food for approximately six months. I have had a repeated 15 minutes situation where the food spoils within 24 hours of the bag being opened. Our latest experience is that this food has made our dog very very sick. I suggest know when use this product. We will never use it again.

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    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: July 16, 2022

    I'm only writing this review because the commercial made a serious illness, into "just old age". My 11-year-old cat started not eating as much (he looooved healthy cat food) and the commercial made it seem like that was just a normal thing... I had brought my cat to the vet twice over 2 months with concerns of weight loss. I spent 2 months buying every kind of food under the sun and Freshpet was one he ate for maybe a week, then stopped. I thought it was just old age like the commercial said, but he still kept losing weight... 3rd trip to the vet $$$ we finally discovered it was hyperthyroidism and stage 2 kidney disease. There should be a warning on Freshpet's misleading commercials that anorexia in pets is "NOT" just cause they're getting old, but should be seen by a vet first... Heartbreaking that I'm not an expert on animals. :( Such a sad ending for my favorite little buddy.

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    Rated with 1 star
    Verified Reviewer
    Original review: June 23, 2022

    I have been feeding my dogs Freshpet dog food for years never had a problem till recently. My dogs got very sick after eating their beef, chicken and Turkey and chicken recipes. I reported the problem but Freshpet couldn’t care less and never open an investigation or anything. I will never feed my dogs that garbage again because they can careless unless threatened with a lawsuit or reporting the to FDA. In the meantime I am out of $100.00 worth of food and hundreds if not a thousand in Vet bills. I have having some of there food inspected by professionals of it comes back tainted I am not only going to sue them but I am reporting them to the health department and other government agencies. It is unacceptable that they allow these stores to deliberately sell bad dog food that can actually cause death in some dogs.. Absolutely unacceptable!!!

    Freshpet response

    Dear David. Please know, that we take quality very seriously. Each consumer complaint goes through a rigorous investigation which includes verifying any issues with retain samples and checking on the conditions of the refrigerators. Please contact us and we will be happy to help. Regards, Consumer Care Team

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: May 26, 2022

    We have been feeding our dogs Freshpet for years. Lately I had been questioning the freshness as I've gotten slimy rolls and mushy rolls and my dogs have been sick randomly when I open new logs. I've returned some thinking it was a refrigeration issue but after reading all these bad reviews I'm concerned it's what killed my dog yesterday. I had a 7 yr old extremely healthy pekingese mix.

    I fed her breakfast and she threw it up a few hours later. Next day wouldn't eat and continued to puke. When she couldn't hold water we rushed her to the ER vet and she was jaundiced with elevated liver enzymes. They didn't know what caused it. Sent us home with meds and an iv and told us to come back if she couldn't hold down water. She was drinking water but not eating. She died in my arms a few days later. Her symptoms were that of dogs that fell ill and died after eating freshpet in Australia back in July 2021. Liver failure. Her symptoms are similar to salmonella poisoning which freshpet has recalled for before. I have never experienced sadness like this and I'm concerned freshpet is responsible. I'm switching my dogs' food immediately.

    Freshpet response

    Kelsey -- we are extremely sorry for your loss. We shared your details with our vet team last night, and they told us they left a voicemail for you and are hoping to hear back from you once you're ready. We take the safety of our food and reports like this very seriously, and the veterinarian assigned to your case will investigate the issue with your own vet to determine the cause of this tragedy. In our history we have never had a case where a pet death was linked to our food, but we will never rule out that chance until the vets have completed their investigation.

    In the meantime, we'd like to assure you and all other pet parents that our Quality Assurance team has not reported any issues with the food we have in market. We have never sold our food in Australia so we are unfamiliar with the case you reference, but we did have a targeted recall of one of our small dog bags in June of 2021. The majority of the product was stopped at retailer distribution warehouses and not delivered to store shelves.

    In any case, we are committed to helping you gain as much closure as we can, and making absolutely sure that our food is safe for all pets.

    -The Freshpet Care Team

    4 people found this review helpful
    Rated with 2 stars
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    Verified Reviewer
    Original review: March 19, 2022

    I have for several years gotten the six pound tubes of all the different types, beef, chicken, etc. Each time I bring the product straight home and refrigerate it. Three times now, including today, I've gotten tubes that upon opening are full of a thick white mucus like slime. This concerns me greatly as it appears very similar to the white slime you will see on uncooked chicken left too long in the refrigerator that is Salmonella. The first two times the company advised me instantly without hesitation to throw the product away and they sent me coupons for new product. So they know they have a problem but they refused to tell me what the white slime is composed of. They said if the package leaks and air gets in this will happen.

    Also about four times when opening a package it's been under some pressure and liquid has come squirting out all over. I now know to cover each tube with a paper towel so I don't have to disinfect the entire kitchen. This last tube that's just full of a lot of white slime, I'm going to see if I can't report it to public health and have it analyzed. Also a Google search of this I found reviews on Amazon where quite a few people had had the same experience. I'm afraid to feed it to my dog. But my dog has been on this food successfully for a long time now and I am happy with it otherwise. The problem is I opened an different tube just now and there was almost no white mucus, but there WAS just a tiny bit. So what am I supposed to do? I care a great deal about my dog, she's wonderful, and now I have to be afraid to feed her this food?

    Freshpet response
    Hello Alan. Our priority is the safety and quality of our recipes. Please be assured, this important information has been shared with our Quality Assurance team, and we appreciate you bringing this to our attention.
    While the roll does not pose a health or safety concern to your pet, we do not recommend feeding it, as it does not provide the best mealtime experience for you or your pup.
    Our foods are not raw. Freshpet recipes are processed at temperatures to destroy Salmonella and other pathogens. They are cooked and chilled per USDA standards.

    Please give us a call at 866-789-3737 and we would be happy to discuss further. Have a good day. Consumer Care Team

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 11, 2022

    We are new to Freshpet and have purchased several rolls of the chicken and the beef recipe for our Shephard. She was enjoying the product, but we noticed this week for a few days she was lethargic, off her food and vomiting. No runny stools. But, definitely looking unwell. She has been on homecooked food for several years, but we thought with the price of meat that we would try your product. I have decided not to purchase in the future because the last beef roll (6#) was slimy. Only on the outside of the roll, but it was very concerning. I noticed other posts with the same concern and Freshpet's response was they would be contacting the customer. Freshpet's voicebox for customer service was full. I will be cooking her meals at home again.

    Freshpet response

    Hi Barbara, sorry to hear about your experience with Freshpet. We will be contacting you regarding what happened. Thank you for bringing it to our attention. Consumer Care Team

    6 people found this review helpful
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    Freshpet Company Information

    Company Name:
    Freshpet
    Website:
    freshpet.com