Banfield Pet Hospital Reviews

I never imagined I would have to write a review like this. I trusted Banfield with one of the hardest moments of my life. I paid for a private cremation for my beloved dog, Kali, because bringing her ashes home meant everything to me. Instead, I was told there had been an error, and her ashes had been thrown in the trash with other unwanted dogs. That is something I can never get back.

Horrible horrible customer service. This place is definitely a scam and does not disclose all the fees, contract, etc.

Banfied pet insurance and a the hospital are big scam, please look for better place.

I enrolled my then 6 week old puppy in the puppy plan on March 24,2025. Upon renewal the plan became to optimum wellness plan costing approximately $69.95/mo and included dental cleanings. I was not told at the time I enrolled that this would happen. This is roughly $12/months more than I expected. I called Banfield corporate to get this resolved and the rep informed me that they could only downgrade the plan at the next renewal and to speak to the office to have them downgrade the plan for me to finish the remainder of this year's contract.

These people are thieves. They charge ridiculous prices not only for the visit for the Care for the procedures and for the medication if they try to get you to buy, which is like four times the amount of where you could buy it anywhere else. The reception staff is polite. The rest of them are useless, including the doctors I recommend going anywhere but Banfield also if you're thinking about getting a wellness plan with them, read the fine print because it's for a year so if you have any charges and you wanna cancel, they'll charge you for the rest of the time between what the charges are and what the yearly fees for the plan, which is outrageous horrible experience.

Would never recommend Banfield to anyone. I cancelled my dog's Banfield account in January and was told my last billing would be in April and still continue to get charged. I cancelled because not just once but twice the Webster, NY location left my dog in a crate for hours on end and never called us to tell us to pick her up. I had to call multiple times to see if she was ready for pick-up. The same day in January I cancelled my account. I put in a complaint and never heard from them again. I escalated it and again, never heard back. They refuse to follow up with their customers because they know their customer service is awful.

We called to cancel policy because our dog passed away and they told us we can’t cancel unless we give them almost $700 dollars for services received before she died. I have paid for this for 11 years and this is wrong. Will definitely spread the word on how they treat people on social media to prevent others from getting scammed. Also never received increase in monthly bill or renewal of contract.

I have been to Banfield pet hospital on a few occasion and the other times I went there I had a positive experience. It was at my most recent visit, at a location I had never been to before that I had a terrible experience. I had an appointment at 4:00 for my elderly 10 pound dog had a foreign object embedded in her hind leg. It was probably from a plant. I had to do all my communication through a "vet tech" and she would disappear and talk with the vet. This took a long time and then the vet tech came back and told me of a test the vet wanted to do. Remember at the this point the vet NEVER actually looked at my dog! This test had NOTHING to do with what my dog needed. I refused the test and asked why this was necessary what did she hope to accomplish with this test that had nothing to do with what my dog needed.

Very disappointed with how Banfield Pet Hospital @ 4735 Sharon Road, #100 Charlotte NC handled our dog's crossing over experience. We requested to pick up his paw prints when available, but received it through the mail, on the ground, in front of our door. The packaging did not say fragile or anything. We asked for 2 paw prints, and only received 1. The one we did receive was broken and has a crack through his paw. They also put blue paint on his nose and paws, stamped it on a regular piece of printer paper and drew squiggly lines with a black sharpie (very tacky).

What a stressful 24 hours. My 8-month-old pup, Sasha, was miserable last night barking, moaning, and acting incredibly uncomfortable. Because Sasha has been going to the Union Banfield since she was 8 weeks old and received all her vaccines there, I naturally rushed her there first thing in the morning. She has never been sick before, so I expected a little empathy. Instead, I was met with complete disbelief.

They are not very straight forward on their wellness plan. Understand that it is a form of a contract and that if you try to cancel, you will be responsible for remaining months for the year unless you never used the plan. Please read the terms and conditions prior to signing for anything. If you have a relatively healthy pet, you’re better off going to a non profit pet clinic and paying for the services rendered vs opting to utilize a wellness plan.

My dog went to Banfield and had her teeth cleaned under anesthesia. And they had to put something down her throat. And it caused her to have a lung infection and problems with her heart. And she passed away yesterday morning.

I've been with Banfield with 2 dogs for over 20 years. My dog just passed so I was trying to cancel my membership and they want to charge me for the next 4 months of the contract even tho I can't use them anymore. They didn't do that 12 years ago when my other dog passed. Do not sign anything with them. It's hard enough dealing with his death and now I'm getting ripped off for services I can't use.

Worse company ever. My husband wanted to cancel plan. Instead the hospital renewed it. The hospital could not change the renewal. I called main office and received zero help. Now paying for another year. Never - ever - go with this company.

Don't go here. I had an appointment at 9 am and arrived 15 minutes early and was told by receptionist I could not be checked in until 9 am. There were six other customers already there. One lady stated this was her third trip here to get heart worm medication for her dog that she sent the script into Chewy and that the store has been declining it. The tech Chris stated he would take care of it. Another lady arrived with a copy of her appointment on her phone, but was told it was not in their computer and was rescheduled after driving 30 minutes. Another young lady stated she was rescheduled from last week that she wanted a drop off visit, but was scheduled for in office.

Think I figured where Veterinarian providers go when they can't make it in private practice. Had an appt at 1. Received a call at 12:39 that they were canceling it and offered no recourse for a very urgent need other than to try another location. I did and received the same lack of professionalism.

I knew 12yrs ago this day was going to arrive between myself and my buddy Echo, my cat, didn't expect it to be sooner than later that's why I tried to provide the best life with as much love my pal needed every day. There is no way for me to convey how special this little creature was to me, G-D sent, in a time that I needed mostly, having him in my life allowed me to get through some hard times, that's when I got the news Echo had cancer. I was floored!! I ran the race with him as far as I could go and when the time came to say goodbye again I was blessed by taking Echo to Banfield on Lake Pleasant Pkwy, Peoria AZ. Daisy and Dr. ** were nothing less than angels of compassion to me, right by my side allowing me to go through the motions at my pace, they were perfect, especially how they handled Echo.

My pet died so naturally I went to cancel her insurance thinking it was paid monthly but they billed me the rest of the year. So for 600 dollars I had to pay for an insurance that couldn't keep my dog alive. Super scummy. I'll never use them for their services again in the future.

I just had the WORST experience I have ever had with a vet clinic at the Kingwood facility located at 4521 Kingwood Drive. On June 2, 2026 I noticed my little dog's ear was swollen and somewhat firm. I got online to make an appointment at your Kingwood location as my dog's usual vet is in downtown Houston and not available. I made the appointment for 5:00 pm. I showed up on time and with my pet's records (on my phone) and I was told their "system was down" and my pet could not be seen. I was asked if I could "drop him off in the morning." I said I was not sure if it was an emergency and that I couldn't really come back in the morning.

I just called Newport News location w a complaint but was put on hold and no one came back on. I took my Beagle in Memorial Day for ear infection but all the vet did was clean his ears. Took him to my vet today and he had a large wax buildup in his right ear. Banfield vet never noticed that! So I was charged $44 for essentially nothing. Horrible experience for my dog and me.

I would say zero if I could. My dog died and I have to pay for the services or keep paying monthly payments which reminds me my dog of almost 20 years is dead. To my knowledge, I was never told this would happen if she died. Bad enough to lose my dog but to have to pay a ridiculous amount is NOT ok. I will never recommend Banfield to anyone & tell my friends & family about this experience. My dog is worth more dead than alive.

Very disappointing experience at Banfield on Coral Way in Miami. After more than 5 years as loyal customers, we were treated with disrespect and unprofessionalism. An employee named Vannessa refused to provide her last name and was extremely dismissive. It felt like the focus was more on selling unnecessary services than actually caring about pets and customers. We left frustrated and upset. Because of this experience, I’m canceling my wellness plan and will not be returning.

Worst company ever, use a local vet. I upgraded a plan on what I thought was a routine visit for some images. Turns out my dog was euthanized 4 hours later, but they are still making me pay despite my dog dying just after the visit. Had I known the severity of my dogs illness I would not have signed up, but it wasn't communicated to me until after. Stay away from the Wellness scam, my dog was only 8 you can see how great their wellness plan truly is!

They said that they couldn't handle my cat to give her an antibiotic shot and irrigate her bite wounds from another cat without putting her under. They didn't give her anything for pain and put her under while she could feel the pain. She was out of it for three days even though they said that they would reverse the tranquilizers... She must have screamed so much that she lost her voice. They also didn't call us for an update. We had to call them only to discover they hadn't started the procedure...But called ASAP when they needed to tell us that the bill quoted us earlier just because pricier....They tortured and manhandled our cat. And quoted us a very steep price because they knew we would pay anything for our cat.

I had a really bad experience with this business: I was lured to sign up for their Pet Wellness Plan which at the end, they make it really difficult to cancel it; lost my pet due to their negligence; got placed in collections for premiums of their PWP (after many attempts to cancel my membership due to negligence) which it now affects my credit score; submitted a complaint to the BBB and nothing was resolved (as many other complaints submitted); my reviews keeps getting removed…so at the end, this business keeps doing the same thing to other customers, complains and negative reviews keep piling up but nothing is done about it…this is unacceptable!