Banfield Pet Hospital Reviews

My experience has been absolutely horrible with Banfield. When signing up I was told it would be a six month sign up and then I would have to renew it so when I called during that six month period they told me I had to keep the plan for another six months or they were going to charge me $4000. Also my dog is over the puppy age and they are supposed to automatically switch your dog to the next level of care plan when they turn one. They do not so when I went to go in to get blood work done they tried to charge me $300 and tell me it was not included in the plan because she was still on the puppy plan because they had her information wrong in the system.. I also want to say it seems as as when you take them there. Their care is based on money, not on care of the pet. This is the worst place to take your dog. Don’t ever take your dog to Banfield.

I’ve been waiting on hold for eight minutes for a simple question. How much is this med. The first time I went I was waiting 20 minutes for the receptionist – – when there was only one person in front of me. She couldn’t multitask a tiny bit. I went back in the afternoon. I was lucky there was only me, but then I was told the vet wasn’t there though I made my appointment online. I’ve also noticed that when I look up their phone number on Google and press the button for my local office, the phone number is different each time. I don’t even know if I’m really talking to somebody in San Pedro Office. Bottom Line: I don’t know if the same person is upfront, but I don’t understand the length of these delays. I really like the vet. I don’t think I’m gonna be able to keep her.

I was with Banfield from 2018 until this week when I had to make the awful decision to put my dog down. I asked them how to go about stopping the monthly payments for the wellness plan since I cannot use the services anymore. I was told that it is a contract and that I would have to continue to pay until the next renewal date. It is so wrong to have to continue to pay for something that you cannot use the services. Buyer beware.

The staff, customer service billing department are all horrible. They never contacted me to let me know, Not even a single text or email that there's a problem in processing the monthly payment. And when I went back to the hospital to make my pet's, appointment, that's when they told me there's something going on with the account, they asked me to call the billing department and billing department told me, oh, we are gonna transfer your call to collection since your accounted is in collections, now, that was the first time after 6 months that I knew that there's something wrong with the payment method. And when I paid everything only that's when they said oh The plan has been canceled since you didn't pay. It's ALL JUST A MONEY SCAM. Give your pet and yourself a huge favor by finding a better vet for your pet, and a good service your furry kids deserves.

These people are crooked. You absolutely do not get your first visit free. And they will tell you your pet has been walking in soil and is allergic when my pet's feet has not touched soil for 7 years. I live in a condo and I never come down. Also sent my sweet little dog home with a flea pill when she didn't have the first flea on her so not sure what they charged for that or if they got a trip to Aruba from the drug rep probably. Once again crooked crooked crooked. If you love your pet find someone that is not just out to get your money. I'm attaching my receipt if you want to call it that just to verify.

I am currently looking for a better option. My experiences with this company have been tolerated because I need to keep my pet under some type of care. In my experience, this organization uses your love for your pet to scare you into obtaining services that are still not useful when it's all said and done. For instance, my pet had an infection. It took them two weeks to diagnosis this. They suggested she needed x-rays. So I upgraded my plan, only to find out that they x-rays would be sent to another location and I had to pay for them to be read. I asked them why wasn't I told this before I upgraded my plan, but they said, "Well, they should have told you that."

Service is good but definitely pricey. Beware, they will force you to pay on your insurance plan even if your pet passes away. We lost our pet with 5 months left on the wellness plan. Hurts every month to pay that plan…. Makes zero sense.

DO NOT SIGN UP FOR THEIR SENIOR PLAN BEFORE READING THIS!!! This review is ONLY for their Wellness Plan and how utterly disgusted I am with this service. The only reason I am not giving a 1-star is that the staff and Vets are wonderful there. I have been part of their wellness plan for a few years and had no issues with it until I switched over to the senior plan. READ THE FINE PRINT BEFORE YOU SIGN!!!! Literally two weeks later, my senior dog passed suddenly. It was unexpected, and her passing came out of nowhere. I had called to Cancel my subscription, and this was what they said…

Each year our three dogs received dental care on the Wellness Plan. But this past year, shortly after we brought them home, all three indicated they were in acute pain and distressed. I immediately called the Pearland hospital. The attendant told me she would consult with the vet and call back with the time I should bring them back in. An hour went by with the dogs still in pain but no return call. I called back and was told the Vet had left for the day and there was no one present who could treat our pets. She said they would call back first thing in the morning but if the problem persisted, I should take them to a 24/7 emergency clinic.

Never go to Banfield. I called to cancel for my dog care in Sep in 2025 due to our dog passed away. They said that I had a balance, and I said go ahead to withdraw the balance and close our account. They left it until 3/23 and charge us $134.85. I called Banfield the day I received the letter and clear my balance and Banfield asked me to pay $179.80. The letter clearly printed $134.85 and I tried to pay for the balance, they jumped up $44.95 and the explanation was renewal cost something like that, which we never ask the renewal. The lady at Banfield told me that if I do not pay for $179.80 now, she will bring to the correction. I asked them to send the evidence of cancel of the policy by email, I have not received it. Never go to Banfield. Even they do not email the documents of cancellation.

If you want your pet misdiagnosed and undertreated, definitely go to Banfield. My dog has lived with a torn ACL for months while I tried to get him help elsewhere, because our Banfield vet said she found nothing by just glancing at some X-rays and I just knew in my gut she was wrong. I am beginning to doubt those X-rays even exist because I asked for them to be sent to another veterinarian multiple times and they never did it after assuring me they would. But don't worry, they didn't hesitate to greatly exaggerate his bloodwork to try to get me to given them more money for pills and supplements. It's a shame because we were customers for 12 years, but once my dog actually began to have health problems they became suddenly incompetent and lazy. I'm furious because now we're looking at an expensive surgery that could've been avoided or minimized with proper care.

Took a pet in 3/11/2026,Paid the bill. NEVER saw a VET, no help. Called and asked to speak to the Vet, was told she was not in!!! The 12th, 13, 14 and 15, no reply from the VET. Went in on Sunday the 15th and of course The VET does not work on Sundays!!!! Today the 16th and have not heard a WORD from HER! Never again Banfield!! I'M not wasting my time sending a receipt, my name is Richard **. I live in Crestwood, look it up!!!

I used premium plan for over 8 years for my dog. And my dog passed away Feb 2026. At the end, they ask me to pay $400 plus to cancel the plan. Please do stay away from Banfield. They can only care about the money. I only used them for some routine check and vaccines. For real problems, they cannot even diagnose it correctly.

I was very satisfied with this established located in Myrtle Beach sc, I been with Banfield Pet Hospital since 2012, never missed a payment. Started in Nashville TN, we felt like family there, once moving to the Myrtle Beach sc branch jan 2024, I tried to feel like family, here, but if was always that feeling that staff and assistant, treated certain clients certain ways, our Veterinarian Dr **, was very attentive to my pet, my baby passed away feb 24, 2026, when I returned back in Heavy grief and shock, the receptionist came to the car and brought Lizzy in, not one human being came out to comfort me, it was like a ghost town, that our me in more grief, disbelief and unforgiving forever at them, another worker a male worker sat behind the computer and not once looked up at me, and he knew us well, it was like, we have nothing else in common with you, now go on about your way.

Mixed experience at Banfield in Hickory, NC. Some staff were genuinely friendly and helpful, but one veterinarian I dealt with was unnecessarily abrasive, which made asking questions uncomfortable. My biggest issue is transparency. Banfield heavily promotes its subscription-style wellness plans, but at this location I found it very hard to get clear, consistent explanations of what was actually included vs. what would still cost extra. I also felt pressured into add-on services and was told multiple “prerequisite” steps were required before getting the service I originally came for—without a clear medical explanation for why each step was necessary. If you go, get a written, itemized estimate upfront and ask for a written list of what your plan does/doesn’t cover before agreeing to anything.

This place is highly concerned about the money in their pockets and not about the pets they claim to serve. I called them 3 times trying to get the prescription for my dog taken care of and not once did they tell me that I needed to mail the prescription because they would not call it in. My dog has been without her meds for 3 weeks because this place is so horrible. DO NOT TAKE YOUR PET HERE IF YOU CARE ABOUT YOUR PET AT ALL.

While my complaint isn't with the Banfield Pet Hospital itself, my complaint is with the insurance you can get through them. 15 years ago when we got our puppy we signed up for the insurance and have had it since. It's been great throughout the years. Our boy Oliver passed away this past weekend and the wonderful gal at Banfield location offered to cancel Oliver's plan for me since it was one less thing for me to worry about after he passed. She let me know today she couldn't cancel it, that I had to continue to pay, even though my boy is no longer living.

I enrolled in the Banfield Pet Hospital Puppy Wellness Plan in November 2024 for a one-year term. After the one-year period ended, Banfield continued charging my account for an adult wellness package without my authorization. I was not aware that the plan had been renewed until I was contacted by my Banfield veterinarian with a reminder to schedule services.

Absolutely soulless and disgusting company. I called to cancel my wellness plan because I have to put my dog down today. I was told that since I am canceling while the contract is still underway, that I have to either pay the balance for services above the monthly premium that she received under the wellness plan or pay the remainder of the contract--so $600 or $219.

I don't do reviews very often, but this one got me infuriated. My dog had been with Banfield for 13 years. We are on the Optimum Wellness Plan that goes year by year. This one started in October 2025. My dog passed away in February and when I called to cancel, they made me pay the remaining balance for the year. Please never use this company. I had to pay over $400 after the passing of my dog. Just shows you how much they care.

DO NOT sign up for the wellness plans. They are a money-trap and almost impossible to cancel. If you do try and cancel, regardless of how long you’ve had the plan, they go back and charge you “full retail price” on all services used under the plan, and you can’t cancel until you pay that balance. Even the so called “free services included in plan” get charged retail price. It took me 9 months to cancel mine. They also make it near impossible to get ahold of anyone on the phone to cancel. Took over an hour of being on hold before I finally spoke to someone, then that someone hung up on me when I asked what the reason for my outstanding balance was.

I thought I was taking out insurance not a yearly contract that cannot be broken. Called today to attempt to cancel. I was tired of going back and forth with the customer service rep so I told her I wanted to switch plans with my other cat. The rep apparently didn't want to talk anymore so she hangs up on me. This plan sucks. I was never told you have to finish a contract when I took it out. That is so wrong.

If you don't get away they will hook you into another year. Even if your plans are not set to renew automatically beware. How does only being able to just continue your plan at a ransom of $475 grab you? I'll tell you what the real shame is. You keep feeding the shark, tricked into it. Crawling back to Banfield is not taking the easy way out at all, and just because they are the most visible of veterinarian companies doesn't mean they are halfway the best. Are you aware Banfield and/or PetSmart is owned by the Mars Company? Would you buy raisinettes or m&m's? Because that's how these companies treat pets and animals. Yes they did move their call centers overseas. You'll be in the middle talking to someone about something very serious and the response goes dead. Had this happen twice as well as had a younger man throw me on hold without a word as he wanted to get rid of me and what I was trying to tell him.

I would leave no stars if I could. This is the worst hospital I've ever been to. Please don't take your animal to this hospital. They are absolutely horrible. They changed be and stopped mid procedure without calling me to ask if I wanted to continue. I will post the Dr's name to follow in my review. But he took my money and didn't finish the procedure. Stop working in your field as a vet because clearly you DO NOT CARE!!!

Richard **. I call and they give you a fake appointment. When you arrive, no one knows anything about you, they just want to make money off you. Nothing from the plan you purchased is included, you always have to pay more and more. When you want to take your puppy to see the doctor, they just want to sell you everything the plan doesn't cover. If you have a plan for years and by chance you get separated from the owner of the plan, they don’t help you get a new plan in your name to cover your little dogs. That was my case. They want to take everything they can out of my pocket, and the worst part is that no one comes to talk to you—only the front desk people, with no training and no desire to help. They say they will talk to the supervisor or manager of the place, but no one comes; that’s false… They don’t talk to anyone.

Watch out what you signed for with Wellness Plan Financial Services. My pet died September 30th, 2025. I contacted the management team and they denied my request to stop only five monthly payments left to the end of the contract agreement, conceding only the last two months. What's sound awful about it is that after I told the tragic story of how my pet died, they still denied my request to cancel the infamous "Wellness Plan". By the way my pet's name was Snoopy, a sixteen year-old Maltese, and he slipped into a floor vent in the house that was unsecure. We found him one month later when the smell came out from the vent.

As we all know, our pets become our babies and they are family.. losing a loved one is difficult. And when you lose your pet baby it is heartbreaking. As they are, the ones who love you unconditionally are always happy to see you. Your protector, your friend, your companion. My gizmo just passed away at the age of 15. Just shy of his 16th birthday, January 11th 2026. He has been with Banfield since he was born. Going to the same fort lauderdale location, transferring with them when they moved. The staff has always been caring. And helpful. However, I am a bit disappointed. That when notified of gizmo passing, not one representative from Banfield called.

They aggressively sell you a package and when you try and cancel they charge $200! Lots of hidden costs! Difficult to get a hold of. I’m not sure why you keep wanting me to go on and on, at the bottom line is a scam

This place charges over $70 a month and when my dog needs an appointment, they refuse to see him in person. They only do “drop off” appointments so you never get to see or talk to the vet. They make you sign a one year “contract” so you are stuck with this horrible situation for an entire year.

Horrible customer service! While some of the vets are awesome, the office staff and vet technicians are solely focused on upselling and have very little compassion and no customer service skills at all. Left one location because we could never get an appointment and now at the new location, it is just as bad or worse. The office people never follow through with their promises to check on things and often we show up to an appointment, having prior given all the details to the staff, and they act like we are crazy and only willing to see us for one item, then expecting us to reschedule an appointment. The upselling is absolutely terrible and it's 100% clear that all they care about is charging for every nickel and dime they can - even to those on high end wellness plans. Take your business elsewhere to someone with some compassion and the ability to care for the customers they have instead for cramming as many in as possible to grow revenue.

I am submitting this complaint regarding Banfield Pet Hospital’s handling of my cat’s medical emergency, which resulted in unnecessary and prolonged suffering. My cat had a known medical history of chronic gastrointestinal disease and pica, including a prior emergency abdominal surgery for a linear foreign body. During this visit, Banfield performed diagnostics confirming that she once again had a linear foreign body in her intestines, an elevated white blood cell count, and active inflammation. The veterinarian indicated that this likely represented inflammatory bowel disease and that her condition would be ongoing.

I've been with Banfield for five years and liked the Albuquerque NM location. However, as a snowbird, I use the Port Charlotte FL location and I have come up against two things that have made me rethink my membership. First, I was told a vet, Dr. **, said my little poodle mix was obese. I laughed and thought it must be an obvious mistake. Nope. I pinned her down and she insisted my 13.5 lb dog was obese. She's actually kind of skinny looking. I laughed and shrugged it off knowing my dog is a good weight and very active. Next, I brought her in for one of her annual comprehensive exams and they dropped the urine sample I provided so I brought in a second. They told me it was void because it had crystals in it because it was over the two hour limit. So I waited for a third opportunity to collect and drive in a 3rd sample only to be told I would have to pay for it because it had already been done.

Vet Staff was unprofessional and very impatient. Unfortunately, I think the doctors are great, but my experience with the NURSING staff (front desk) at THIS location was disappointing. They appeared unmotivated, disengaged and easily upset, and I felt that basic professionalism and attentiveness were lacking. Communication was extremely poor task, felt rushed calls, felt they were lacking of detail. I’d expect a veterinary staff to be proactive, organizing and compassionate in this visit did not meet those expectations and I hope that management addresses accountability and customer service standards moving forward.

Stay away from Roseville Michigan Banfield location!! Incredibly expensive & no help at all. I will find a new veterinarian. I wouldn't bring my dog back here for any reason. There are so many other veterinarians in the area. This place is awful.

We purchased a wellness plan for our dog. Every time we needed to have some type of treatment or care the vet would pitch for us to upgrade his plan, however they never disclosed or explained that with each renewal you are obligated to continue to pay for the year even if your pet has passed away. Our pet passed away last night, and we just learned that we are obligated to continue to pay our monthly fee until April.

Have used them in the past, but this location, Sarasota, is not managed very good. Staff is disinterested. Had a confirmed appointment, arrived early, and they had no record of the appointment. My pup was in for an injury, and they couldn't see him for hours, even though they confirmed the date and time. My advice, don't take your furry there.

Do not use this company if your pet is elderly. I was with this company for 11 years. My dog died and they charged me for the extra six months. I could understand the charge if I left for another company. This was not the case.

I had been taking my pet cat to Banfield for sometime and loved Dr. **, plus the staff was always friendly, especially Sarah. After Dr. ** left I began working with Dr. ** who met my needs. I have a senior cat who had kidney problems. After a recent appointment she became lethargic so I called Banfield for guidance. I was offered an appointment by Faith for the next day but I said I'd give it the night because prior to the earlier appointment she had been fine. However she did not improve and worsened. So the next morning I called Banfield, once again Faith took my call, and told her my cat's condition and told her I was en route to Banfield. Faith told me there were no doctors to care for my pet and reminded me that she had offered me an appointment the day before.

Two years ago we adapted a cat Snoopy, a most beautiful, lovely, and nice cat. We chose Banfield as the healthy care hospital, therefore we purchased the best membership plan listed by Banfield including nail trim and teeth cleaning and paid more than $50 a month. The second year, we sent Snoopy for healthy check and teeth cleaning. The vet with India name didn’t want to do the teeth cleaning when Snoopy was ready and took fasting from last night. We were told that Snoopy’s teeth are okay so he didn’t need teeth cleaning. Do you believe that someone eaten one year food without brushing teeth but the teeth are clean? For the missing service, we were asked to lower the plan to pay less membership fee. We didn’t want to lower the plan, we wanted Snoopy getting the service as he deserved. But we were not given other choices.

I took my cat Simba to Banfield animal clinic, on December 8, 2025, and I was greeted by the receptionist Bella, who explained everything completely to me, and was extremely knowledgeable and pleasant! Jenniffer was so kind and helped me get the cat out of my truck, and explained everything again to me, and I’m so thankful for Dr. ** for taking care of my cat's problem! She even called me and talked to me on the phone and told me exactly what was going on! I have never been so pleased with a veterinary facility as I have with Banfield! I would recommend Banfield to anyone who needed good care for their pet! Thank you all for everything you have done! You guys are amazing, five stars definitely!!