Banfield Pet Hospital Reviews

Very disappointing experience at Banfield on Coral Way in Miami. After more than 5 years as loyal customers, we were treated with disrespect and unprofessionalism. An employee named Vannessa refused to provide her last name and was extremely dismissive. It felt like the focus was more on selling unnecessary services than actually caring about pets and customers. We left frustrated and upset. Because of this experience, I’m canceling my wellness plan and will not be returning.

Worst company ever, use a local vet. I upgraded a plan on what I thought was a routine visit for some images. Turns out my dog was euthanized 4 hours later, but they are still making me pay despite my dog dying just after the visit. Had I known the severity of my dogs illness I would not have signed up, but it wasn't communicated to me until after. Stay away from the Wellness scam, my dog was only 8 you can see how great their wellness plan truly is!

They said that they couldn't handle my cat to give her an antibiotic shot and irrigate her bite wounds from another cat without putting her under. They didn't give her anything for pain and put her under while she could feel the pain. She was out of it for three days even though they said that they would reverse the tranquilizers... She must have screamed so much that she lost her voice. They also didn't call us for an update. We had to call them only to discover they hadn't started the procedure...But called ASAP when they needed to tell us that the bill quoted us earlier just because pricier....They tortured and manhandled our cat. And quoted us a very steep price because they knew we would pay anything for our cat.

I had a really bad experience with this business: I was lured to sign up for their Pet Wellness Plan which at the end, they make it really difficult to cancel it; lost my pet due to their negligence; got placed in collections for premiums of their PWP (after many attempts to cancel my membership due to negligence) which it now affects my credit score; submitted a complaint to the BBB and nothing was resolved (as many other complaints submitted); my reviews keeps getting removed…so at the end, this business keeps doing the same thing to other customers, complains and negative reviews keep piling up but nothing is done about it…this is unacceptable!

If I could, I would rate them less than 1 star on this app! I would strongly caution anyone considering Banfield Pet Hospital for their pet’s care. Between January and April of this year, I spent over $2,500 with them trying to get answers, healthcare and support for my dog, Bella. Despite that significant investment, when her condition worsened, I was told it would cost an additional $400 just to confirm what was already painfully obvious — that she was dying of cancer.

The staff has high turnover and that's with the vets too. It is just a high price clinic that gives vaccines and do not evaluate or assess the pets thoroughly. My dog had two fatty tumors removed and not assessed for cancer. Second removal was a few months ago and now my pet is terminal with cancer. Vets are not assessing pets thoroughly or lack skills and knowledge. I had to call around to local pharmacies while in the room with my pet due to busy staff. Staff stated short staffed that day. I didn't mind because I wanted the medicine my dog needed.

Chris from Hamilton Nj location in the Hamilton Marketplace is amazing! He is super nice, informative, polite, and just all around easy to talk to. He adores my pet, and makes us all feel welcomed and comfortable.

This has been one of the most infuriating and unacceptable customer service experiences I’ve ever dealt with. I scheduled an appointment for April 18, 2026, and showed up as instructed—only to be told, with no warning whatsoever, that a new computer system had been implemented and all appointments were canceled. No notification, no apology, nothing. My time was completely wasted. I then rescheduled for May 2 at the same East Meadow location, expecting the issue to be resolved. Instead, I received another call telling me I had to reschedule again due to the same system update. When I explained what had already happened on April 18, I was put on hold for over 20 minutes with no resolution or follow-up. While sitting on hold, I had to take matters into my own hands and book an in-room appointment at the Garden City location just to try to secure some kind of certainty.

I adopted an elderly cat from my local shelter. I took him to the Banfield Ocala East Location. I signed him up for the wellness plan for seniors. Unfortunately he was very unwell and I had to make the difficult decision to help him cross the rainbow bridge. When I messaged Banfield to cancel the plan they informed me that I had used over $900 in services and would need to still pay the remaining $700 and something. I’m sorry but there is NO way only 3 visits cost over $900. The only thing included in the plan was the X-rays and his exam visits.

We had a major issue with the office manager at the Hutto, TX location. They were understaffed and she was handling the work of a vet tech, so I am told. My dog Jax and I were in a room one on one, and she flat out wouldn't let me leave. She kept asking if we wanted additional shots and services not covered in the wellness plan that also weren't regularly scheduled. I understand hitting numbers, but this was flat out being held without consent.

I have had my dog, who is 14 years old (15 this year), on a Banfield Wellness plan since I got her. I paid $29.99/month for the wellness plan and have graduated from the puppy plan to the optimal wellness for my senior pup. The monthly rate for the plan has been increased annually (and I understand that with inflation); however, when my plan renewed this year in February, 2026, they raised my rate from $59.95 to $62.95 monthly with NO NOTICE! I did not feel a customer's renewal should be increased with NO advanced notice.

Banfield business office is absolutely the worst to deal with. They have zero care and compassion about what you are dealing with when you call them to cancel a plan for a Pet who has passed on. This is my second time having to deal with the cold inconsiderate behavior of professionals (and I use that word lightly) who only care about the bottom line and want to milk you for every penny, despite the fact that your pet is no longer around to take advantage of the plan. I will be paying for a plan until October or pay plan off now to cancel. Never again! I would rather pay considerably more money, have specialist available, and get the customer service my babies deserve!

Buyer Beware. I signed my Dog up for an annual plan. They recommended more lab tests that weren't covered. I decided it wasnt a good deal. As soon as I called the 800 number and told them I did not want to continue coverage past his anniversary date, they blocked him from additional care I had already committed to and paid for. They include 2 heartworm tests with the annual plan, but canceled Doug's second test in 9 months as soon as I told them I was not renewing.

My experience has been absolutely horrible with Banfield. When signing up I was told it would be a six month sign up and then I would have to renew it so when I called during that six month period they told me I had to keep the plan for another six months or they were going to charge me $4000. Also my dog is over the puppy age and they are supposed to automatically switch your dog to the next level of care plan when they turn one. They do not so when I went to go in to get blood work done they tried to charge me $300 and tell me it was not included in the plan because she was still on the puppy plan because they had her information wrong in the system.. I also want to say it seems as as when you take them there. Their care is based on money, not on care of the pet. This is the worst place to take your dog. Don’t ever take your dog to Banfield.

I’ve been waiting on hold for eight minutes for a simple question. How much is this med. The first time I went I was waiting 20 minutes for the receptionist – – when there was only one person in front of me. She couldn’t multitask a tiny bit. I went back in the afternoon. I was lucky there was only me, but then I was told the vet wasn’t there though I made my appointment online. I’ve also noticed that when I look up their phone number on Google and press the button for my local office, the phone number is different each time. I don’t even know if I’m really talking to somebody in San Pedro Office. Bottom Line: I don’t know if the same person is upfront, but I don’t understand the length of these delays. I really like the vet. I don’t think I’m gonna be able to keep her.

I was with Banfield from 2018 until this week when I had to make the awful decision to put my dog down. I asked them how to go about stopping the monthly payments for the wellness plan since I cannot use the services anymore. I was told that it is a contract and that I would have to continue to pay until the next renewal date. It is so wrong to have to continue to pay for something that you cannot use the services. Buyer beware.

The staff, customer service billing department are all horrible. They never contacted me to let me know, Not even a single text or email that there's a problem in processing the monthly payment. And when I went back to the hospital to make my pet's, appointment, that's when they told me there's something going on with the account, they asked me to call the billing department and billing department told me, oh, we are gonna transfer your call to collection since your accounted is in collections, now, that was the first time after 6 months that I knew that there's something wrong with the payment method. And when I paid everything only that's when they said oh The plan has been canceled since you didn't pay. It's ALL JUST A MONEY SCAM. Give your pet and yourself a huge favor by finding a better vet for your pet, and a good service your furry kids deserves.

These people are crooked. You absolutely do not get your first visit free. And they will tell you your pet has been walking in soil and is allergic when my pet's feet has not touched soil for 7 years. I live in a condo and I never come down. Also sent my sweet little dog home with a flea pill when she didn't have the first flea on her so not sure what they charged for that or if they got a trip to Aruba from the drug rep probably. Once again crooked crooked crooked. If you love your pet find someone that is not just out to get your money. I'm attaching my receipt if you want to call it that just to verify.

I am currently looking for a better option. My experiences with this company have been tolerated because I need to keep my pet under some type of care. In my experience, this organization uses your love for your pet to scare you into obtaining services that are still not useful when it's all said and done. For instance, my pet had an infection. It took them two weeks to diagnosis this. They suggested she needed x-rays. So I upgraded my plan, only to find out that they x-rays would be sent to another location and I had to pay for them to be read. I asked them why wasn't I told this before I upgraded my plan, but they said, "Well, they should have told you that."

Service is good but definitely pricey. Beware, they will force you to pay on your insurance plan even if your pet passes away. We lost our pet with 5 months left on the wellness plan. Hurts every month to pay that plan…. Makes zero sense.

DO NOT SIGN UP FOR THEIR SENIOR PLAN BEFORE READING THIS!!! This review is ONLY for their Wellness Plan and how utterly disgusted I am with this service. The only reason I am not giving a 1-star is that the staff and Vets are wonderful there. I have been part of their wellness plan for a few years and had no issues with it until I switched over to the senior plan. READ THE FINE PRINT BEFORE YOU SIGN!!!! Literally two weeks later, my senior dog passed suddenly. It was unexpected, and her passing came out of nowhere. I had called to Cancel my subscription, and this was what they said…

Each year our three dogs received dental care on the Wellness Plan. But this past year, shortly after we brought them home, all three indicated they were in acute pain and distressed. I immediately called the Pearland hospital. The attendant told me she would consult with the vet and call back with the time I should bring them back in. An hour went by with the dogs still in pain but no return call. I called back and was told the Vet had left for the day and there was no one present who could treat our pets. She said they would call back first thing in the morning but if the problem persisted, I should take them to a 24/7 emergency clinic.

Never go to Banfield. I called to cancel for my dog care in Sep in 2025 due to our dog passed away. They said that I had a balance, and I said go ahead to withdraw the balance and close our account. They left it until 3/23 and charge us $134.85. I called Banfield the day I received the letter and clear my balance and Banfield asked me to pay $179.80. The letter clearly printed $134.85 and I tried to pay for the balance, they jumped up $44.95 and the explanation was renewal cost something like that, which we never ask the renewal. The lady at Banfield told me that if I do not pay for $179.80 now, she will bring to the correction. I asked them to send the evidence of cancel of the policy by email, I have not received it. Never go to Banfield. Even they do not email the documents of cancellation.

If you want your pet misdiagnosed and undertreated, definitely go to Banfield. My dog has lived with a torn ACL for months while I tried to get him help elsewhere, because our Banfield vet said she found nothing by just glancing at some X-rays and I just knew in my gut she was wrong. I am beginning to doubt those X-rays even exist because I asked for them to be sent to another veterinarian multiple times and they never did it after assuring me they would. But don't worry, they didn't hesitate to greatly exaggerate his bloodwork to try to get me to given them more money for pills and supplements. It's a shame because we were customers for 12 years, but once my dog actually began to have health problems they became suddenly incompetent and lazy. I'm furious because now we're looking at an expensive surgery that could've been avoided or minimized with proper care.

Took a pet in 3/11/2026,Paid the bill. NEVER saw a VET, no help. Called and asked to speak to the Vet, was told she was not in!!! The 12th, 13, 14 and 15, no reply from the VET. Went in on Sunday the 15th and of course The VET does not work on Sundays!!!! Today the 16th and have not heard a WORD from HER! Never again Banfield!! I'M not wasting my time sending a receipt, my name is Richard **. I live in Crestwood, look it up!!!

I used premium plan for over 8 years for my dog. And my dog passed away Feb 2026. At the end, they ask me to pay $400 plus to cancel the plan. Please do stay away from Banfield. They can only care about the money. I only used them for some routine check and vaccines. For real problems, they cannot even diagnose it correctly.

I was very satisfied with this established located in Myrtle Beach sc, I been with Banfield Pet Hospital since 2012, never missed a payment. Started in Nashville TN, we felt like family there, once moving to the Myrtle Beach sc branch jan 2024, I tried to feel like family, here, but if was always that feeling that staff and assistant, treated certain clients certain ways, our Veterinarian Dr **, was very attentive to my pet, my baby passed away feb 24, 2026, when I returned back in Heavy grief and shock, the receptionist came to the car and brought Lizzy in, not one human being came out to comfort me, it was like a ghost town, that our me in more grief, disbelief and unforgiving forever at them, another worker a male worker sat behind the computer and not once looked up at me, and he knew us well, it was like, we have nothing else in common with you, now go on about your way.

Mixed experience at Banfield in Hickory, NC. Some staff were genuinely friendly and helpful, but one veterinarian I dealt with was unnecessarily abrasive, which made asking questions uncomfortable. My biggest issue is transparency. Banfield heavily promotes its subscription-style wellness plans, but at this location I found it very hard to get clear, consistent explanations of what was actually included vs. what would still cost extra. I also felt pressured into add-on services and was told multiple “prerequisite” steps were required before getting the service I originally came for—without a clear medical explanation for why each step was necessary. If you go, get a written, itemized estimate upfront and ask for a written list of what your plan does/doesn’t cover before agreeing to anything.

This place is highly concerned about the money in their pockets and not about the pets they claim to serve. I called them 3 times trying to get the prescription for my dog taken care of and not once did they tell me that I needed to mail the prescription because they would not call it in. My dog has been without her meds for 3 weeks because this place is so horrible. DO NOT TAKE YOUR PET HERE IF YOU CARE ABOUT YOUR PET AT ALL.

While my complaint isn't with the Banfield Pet Hospital itself, my complaint is with the insurance you can get through them. 15 years ago when we got our puppy we signed up for the insurance and have had it since. It's been great throughout the years. Our boy Oliver passed away this past weekend and the wonderful gal at Banfield location offered to cancel Oliver's plan for me since it was one less thing for me to worry about after he passed. She let me know today she couldn't cancel it, that I had to continue to pay, even though my boy is no longer living.

I enrolled in the Banfield Pet Hospital Puppy Wellness Plan in November 2024 for a one-year term. After the one-year period ended, Banfield continued charging my account for an adult wellness package without my authorization. I was not aware that the plan had been renewed until I was contacted by my Banfield veterinarian with a reminder to schedule services.

Absolutely soulless and disgusting company. I called to cancel my wellness plan because I have to put my dog down today. I was told that since I am canceling while the contract is still underway, that I have to either pay the balance for services above the monthly premium that she received under the wellness plan or pay the remainder of the contract--so $600 or $219.

I don't do reviews very often, but this one got me infuriated. My dog had been with Banfield for 13 years. We are on the Optimum Wellness Plan that goes year by year. This one started in October 2025. My dog passed away in February and when I called to cancel, they made me pay the remaining balance for the year. Please never use this company. I had to pay over $400 after the passing of my dog. Just shows you how much they care.

DO NOT sign up for the wellness plans. They are a money-trap and almost impossible to cancel. If you do try and cancel, regardless of how long you’ve had the plan, they go back and charge you “full retail price” on all services used under the plan, and you can’t cancel until you pay that balance. Even the so called “free services included in plan” get charged retail price. It took me 9 months to cancel mine. They also make it near impossible to get ahold of anyone on the phone to cancel. Took over an hour of being on hold before I finally spoke to someone, then that someone hung up on me when I asked what the reason for my outstanding balance was.

I thought I was taking out insurance not a yearly contract that cannot be broken. Called today to attempt to cancel. I was tired of going back and forth with the customer service rep so I told her I wanted to switch plans with my other cat. The rep apparently didn't want to talk anymore so she hangs up on me. This plan sucks. I was never told you have to finish a contract when I took it out. That is so wrong.

If you don't get away they will hook you into another year. Even if your plans are not set to renew automatically beware. How does only being able to just continue your plan at a ransom of $475 grab you? I'll tell you what the real shame is. You keep feeding the shark, tricked into it. Crawling back to Banfield is not taking the easy way out at all, and just because they are the most visible of veterinarian companies doesn't mean they are halfway the best. Are you aware Banfield and/or PetSmart is owned by the Mars Company? Would you buy raisinettes or m&m's? Because that's how these companies treat pets and animals. Yes they did move their call centers overseas. You'll be in the middle talking to someone about something very serious and the response goes dead. Had this happen twice as well as had a younger man throw me on hold without a word as he wanted to get rid of me and what I was trying to tell him.

I would leave no stars if I could. This is the worst hospital I've ever been to. Please don't take your animal to this hospital. They are absolutely horrible. They changed be and stopped mid procedure without calling me to ask if I wanted to continue. I will post the Dr's name to follow in my review. But he took my money and didn't finish the procedure. Stop working in your field as a vet because clearly you DO NOT CARE!!!

Richard **. I call and they give you a fake appointment. When you arrive, no one knows anything about you, they just want to make money off you. Nothing from the plan you purchased is included, you always have to pay more and more. When you want to take your puppy to see the doctor, they just want to sell you everything the plan doesn't cover. If you have a plan for years and by chance you get separated from the owner of the plan, they don’t help you get a new plan in your name to cover your little dogs. That was my case. They want to take everything they can out of my pocket, and the worst part is that no one comes to talk to you—only the front desk people, with no training and no desire to help. They say they will talk to the supervisor or manager of the place, but no one comes; that’s false… They don’t talk to anyone.

Watch out what you signed for with Wellness Plan Financial Services. My pet died September 30th, 2025. I contacted the management team and they denied my request to stop only five monthly payments left to the end of the contract agreement, conceding only the last two months. What's sound awful about it is that after I told the tragic story of how my pet died, they still denied my request to cancel the infamous "Wellness Plan". By the way my pet's name was Snoopy, a sixteen year-old Maltese, and he slipped into a floor vent in the house that was unsecure. We found him one month later when the smell came out from the vent.

As we all know, our pets become our babies and they are family.. losing a loved one is difficult. And when you lose your pet baby it is heartbreaking. As they are, the ones who love you unconditionally are always happy to see you. Your protector, your friend, your companion. My gizmo just passed away at the age of 15. Just shy of his 16th birthday, January 11th 2026. He has been with Banfield since he was born. Going to the same fort lauderdale location, transferring with them when they moved. The staff has always been caring. And helpful. However, I am a bit disappointed. That when notified of gizmo passing, not one representative from Banfield called.