Banfield Pet Hospital Reviews

Horrible customer service! While some of the vets are awesome, the office staff and vet technicians are solely focused on upselling and have very little compassion and no customer service skills at all. Left one location because we could never get an appointment and now at the new location, it is just as bad or worse. The office people never follow through with their promises to check on things and often we show up to an appointment, having prior given all the details to the staff, and they act like we are crazy and only willing to see us for one item, then expecting us to reschedule an appointment. The upselling is absolutely terrible and it's 100% clear that all they care about is charging for every nickel and dime they can - even to those on high end wellness plans. Take your business elsewhere to someone with some compassion and the ability to care for the customers they have instead for cramming as many in as possible to grow revenue.

I am submitting this complaint regarding Banfield Pet Hospital’s handling of my cat’s medical emergency, which resulted in unnecessary and prolonged suffering. My cat had a known medical history of chronic gastrointestinal disease and pica, including a prior emergency abdominal surgery for a linear foreign body. During this visit, Banfield performed diagnostics confirming that she once again had a linear foreign body in her intestines, an elevated white blood cell count, and active inflammation. The veterinarian indicated that this likely represented inflammatory bowel disease and that her condition would be ongoing.

I've been with Banfield for five years and liked the Albuquerque NM location. However, as a snowbird, I use the Port Charlotte FL location and I have come up against two things that have made me rethink my membership. First, I was told a vet, Dr. **, said my little poodle mix was obese. I laughed and thought it must be an obvious mistake. Nope. I pinned her down and she insisted my 13.5 lb dog was obese. She's actually kind of skinny looking. I laughed and shrugged it off knowing my dog is a good weight and very active. Next, I brought her in for one of her annual comprehensive exams and they dropped the urine sample I provided so I brought in a second. They told me it was void because it had crystals in it because it was over the two hour limit. So I waited for a third opportunity to collect and drive in a 3rd sample only to be told I would have to pay for it because it had already been done.

Vet Staff was unprofessional and very impatient. Unfortunately, I think the doctors are great, but my experience with the NURSING staff (front desk) at THIS location was disappointing. They appeared unmotivated, disengaged and easily upset, and I felt that basic professionalism and attentiveness were lacking. Communication was extremely poor task, felt rushed calls, felt they were lacking of detail. I’d expect a veterinary staff to be proactive, organizing and compassionate in this visit did not meet those expectations and I hope that management addresses accountability and customer service standards moving forward.

Stay away from Roseville Michigan Banfield location!! Incredibly expensive & no help at all. I will find a new veterinarian. I wouldn't bring my dog back here for any reason. There are so many other veterinarians in the area. This place is awful.

We purchased a wellness plan for our dog. Every time we needed to have some type of treatment or care the vet would pitch for us to upgrade his plan, however they never disclosed or explained that with each renewal you are obligated to continue to pay for the year even if your pet has passed away. Our pet passed away last night, and we just learned that we are obligated to continue to pay our monthly fee until April.

Have used them in the past, but this location, Sarasota, is not managed very good. Staff is disinterested. Had a confirmed appointment, arrived early, and they had no record of the appointment. My pup was in for an injury, and they couldn't see him for hours, even though they confirmed the date and time. My advice, don't take your furry there.

Do not use this company if your pet is elderly. I was with this company for 11 years. My dog died and they charged me for the extra six months. I could understand the charge if I left for another company. This was not the case.

I had been taking my pet cat to Banfield for sometime and loved Dr. **, plus the staff was always friendly, especially Sarah. After Dr. ** left I began working with Dr. ** who met my needs. I have a senior cat who had kidney problems. After a recent appointment she became lethargic so I called Banfield for guidance. I was offered an appointment by Faith for the next day but I said I'd give it the night because prior to the earlier appointment she had been fine. However she did not improve and worsened. So the next morning I called Banfield, once again Faith took my call, and told her my cat's condition and told her I was en route to Banfield. Faith told me there were no doctors to care for my pet and reminded me that she had offered me an appointment the day before.

Two years ago we adapted a cat Snoopy, a most beautiful, lovely, and nice cat. We chose Banfield as the healthy care hospital, therefore we purchased the best membership plan listed by Banfield including nail trim and teeth cleaning and paid more than $50 a month. The second year, we sent Snoopy for healthy check and teeth cleaning. The vet with India name didn’t want to do the teeth cleaning when Snoopy was ready and took fasting from last night. We were told that Snoopy’s teeth are okay so he didn’t need teeth cleaning. Do you believe that someone eaten one year food without brushing teeth but the teeth are clean? For the missing service, we were asked to lower the plan to pay less membership fee. We didn’t want to lower the plan, we wanted Snoopy getting the service as he deserved. But we were not given other choices.

I took my cat Simba to Banfield animal clinic, on December 8, 2025, and I was greeted by the receptionist Bella, who explained everything completely to me, and was extremely knowledgeable and pleasant! Jenniffer was so kind and helped me get the cat out of my truck, and explained everything again to me, and I’m so thankful for Dr. ** for taking care of my cat's problem! She even called me and talked to me on the phone and told me exactly what was going on! I have never been so pleased with a veterinary facility as I have with Banfield! I would recommend Banfield to anyone who needed good care for their pet! Thank you all for everything you have done! You guys are amazing, five stars definitely!!

Run. Don't walk. Run fast away from the Salem NH location. The office manager is a liar. Accused me of doing something I didn't do. And lied to me over the phone. They don't have enough staff to cover the customers that have. That is due to it being poorly managed. I will never bring my dog back. We have 4 months left on contract and will not be renewing the contract.

I and my family are devastated by POINT LOMA BANFIELD and here's why: ** at POINT LOMA BANFIELD at 3361 Rosecrans Street Suite 9A, San Diego, CA 92110. BEWARE OF **. She yells at customers and tries to intimidate customers. She raises her voice and talks down to customers and "wrongs" the customer hoping to get the customer to submit to her.

Please do not put your pet in the care of this Equity owned Vet. They are negligent as far as actual help, will gaslight you, charge you an arm and a leg for it and if you inquire or suggest as much they will insult you and ban you.

My experience with Banfield has been all together bad. You get a couple new doctors who you can tell care but just about every front desk worker is a rude gate keeper. Their prices are unaffordable. My dog's condition is already diagnosed and I just need to continue with regular allergy medication but they won't do more than 2 refill a time and each time time I run out they want me to pay the office visit to come back to get more. I can't afford to keep paying their fees and then to top it off they just raised prices. I have to give my dog away to the pound because I can't afford to keep paying to see the doctor.

When we started as new clients, we got the Banfield membership. After a few appointments, we got a call. A call stating our sweet puppy, who was only about 4 months old at the time, was biting the staff. Prior to this incident and after our dog now 2 years old has never attempted to bite anyone. The only time that happens is if you try to hurt her or her family. We never got all the facts. But a dog doesn't just start biting people that she has seen at least 2 or 3 different visits at times for 2 to 3 days straight.

I have had two experiences and different Banfields. The first one literally gave a vaccination they were not supposed to. Since I was with their wellness plan it was a nightmare and costly to get out of. I moved to a different city and the Banfield close to my home had better reviews. But over the last four to five years there has been a change in staff and there is absolutely no communication. I got to my appointment on time. Got checked in and was waiting. While waiting I remembered I needed to refill a prescription. When the lady came back out I asked if it can be renewed. She then told me I was scheduled during the doctors lunch. My dog was already anxious and itching to be done. She said I could drop him off. The appointment was for an in office and I live 25 min away. Come August I am done with Banfield. Don’t waste your time with Banfield.

UPDATE: They responded to my Google review and I followed up with them immediately, still haven't heard back after the promised "3-5 business day follow-up". Carolann was atrocious and kept running me around in circles - if you've ever seen Meet the Parents, she's like the airline representative - not customer service, customer disservice. She even went as far as saying the treatment my dog received at the second vet I took him to could harm him. I've never heard of a customer service/marketing rep giving medical advice. My dog's acute symptoms started getting better immediately after the second vet's office treated him with eye ointment and a steroid. Go to a real vet that will treat your animals, not a sales-based circus.

I want to write a review of this Banfield clinic located at 12449 Lake Ridge in Woodbridge. The service there is terrible. I brought my dog ​​in for a simple vaccination at 10:00 AM, and it's now 4:00 PM, and they say they have a lot of dogs. At this point, I wonder why they schedule so many appointments if they can't provide good service. I'm very upset. Even though they are animals, the owners aren't, and they need to have ethics.

Horrible experience! I took my rescue dog, Hank, in for a vet visit some time ago, signed up for a Wellness Plan, and was told that we should return to get xrays on his back leg. I called to set up an appointment and was told that the only way that Hank could be seen soon was if I left him there. I informed them that, as a rescue dog, he has anxiety issues and they assured me that he would be well cared for. I picked Hank up several hours later with INJURIES TO HIS NECK! I had watched the vet tech drag Hank out of the room by his neck and wrote it off as them needing to show him that they're in control. I've never liked that thin little choker leash that they use and he had a very good harness on him that would make controlling him much easier.

I had a terrible experience with this company. They failed to disclose that the plan required a year-long commitment, and I was repeatedly charged a $20 late fee simply because I couldn’t update the payment card in the app and even when I paid the very next day. The costs quickly outweighed the value of the services. On top of the monthly fees, we were hit with over $1,200 in dental expenses, despite being told just months earlier that everything looked fine. Overall, the service was misleading, expensive, and not worth it.

I’ve had a really disappointing experience with Banfield Hospital. They’re extremely unreliable — their scheduling system is completely out of sync with their actual availability. They constantly overbook appointments, and then call days (sometimes even a week) later to cancel. What’s worse is that even when I call ahead to confirm my appointment, I still end up getting a call a few days later saying they can’t take me after all. It’s also nearly impossible to reach anyone on the phone — it feels like no one ever answers. Overall, it’s been frustrating and stressful trying to get care for my dog here. I wouldn’t recommend using their insurance or relying on them for consistent, trustworthy service.

My dog had dental cleaning at Banfield Pet Hospital in Highland Park St. Paul on 7/21/25. Shortly after this, my dog was at his regular vet for something else and I was told that he needed a dental cleaning. In early October, I began calling the clinic asking to talk with the manager about the potential need to re-do the cleaning. It took several weeks to get a call back. I was finally able to talk to Mikayla, the manager at the clinic who said she would get the records from the other vet and get back to me in several days. When she didn't call back, I again began attempting to reach her for the next month. Each person I talked to said that she would get in touch later that day in addition to telling me they were having a very busy week.

Our Pet died, and they continued to charge us for several months. Hard to get a hold of any help at their number. Operators were rude and insensitive when talking to them. The plan cost is significantly more than direct access to vet. This was our second bad experience, and we recommend not using them. It takes days trying to get someone on the phone, then moves to the call center in India.

This place is the biggest rip off ever and rude, uncaring people, only worried about money!! I had a free visit coupon but it was going to cost over 400$ to treat my dog's ears, before swap was even back!!

They killed my baby boy. I have a 8 year old pug who went in for a comprehensive exam and dental cleaning. They called me at 2 pm, saying he was fine and bloodwork came back fine. I get a call at 04:15 pm telling me to rush to the hospital. He was dead. They told me his heart rate was going down, so they gave him 3 shots of epinephrine to raise heart rate. He was fine this morning, they killed the only thing I have left in life. DO NOT let Banfield Pet Hospital give your dog Anesthesia. I am so beyond devastated and don't want to live anymore.

I have zero issues with care. My issues with Banfield OWP is that after 13 year of being on plan I have become disabled and am having to apply for SSDI. They refuse to work with me to help find ways to lower the cost of my plan. This is ludicrous.

I’ve used Banfield for years and have their wellness plan for insurance. Very disappointed in the care, Insurance and knowledge of most of the people that work there. I will not be renewing my pet protection plan and have decided to use a private veterinarian.

I appreciated what the wellness plan offered while I had my pet — It helped with some costs and made care more manageable. However, when my pet was no longer with me (rehomed or passed away), I was told I’d still have to either pay off the rest of the plan in full or continue making monthly payments until the contract ends. That policy feels unreasonable and lacking in compassion. We pay monthly to care for our pets, and often still pay out of pocket for services not covered. To then be told we have to keep paying even after our pet is gone — whether due to rehoming or loss — is frustrating and feels wrong. My family and I (including my mom and sister, who also had plans) are very disappointed. I won’t be recommending Banfield to others unless this policy becomes more understanding and flexible.

I will say this. Avoid this vet group at all costs. I should have learned from our first dog and never returned but we decided to give them a second chance. Last year in September we took our dog to Banfield because she was struggling to breathe. They performed xrays and the works. Found that she just had "allergies" and sent her home with medication. A couple of days later it worsened so we took her to another vet for a second opinion. This vet simply touched and examined her. No xray. No blood work. Nothing. Looked at us and said he can feel masses on her. At that point we got xrays done and the vet confirmed she had cancerous masses on her lungs. Stomach and other major organs. We ended up having to put her down. Regardless of this situation we simply called and said, "Hey you guys missed this. Please just do better." At which point staff became very defensive. Whatever. That's in the past.

Our dog Willow, has had great care with Banfield so we thought. Willow was spayed OWP (ovariohysterectomy) and removes ovaries and uterus on 04/30/2024 at Perimeter Banfield necklace to PetSmart. Today, 10/02/2025, for the last 3-4 wks Willow has experienced false pregnancy, per private has been as large as a baseball first 2 wks and now still inflamed but 1/3 of size. Bleeding has finally stopped we think. Her breasts are all enlarged, no milk, but glands swollen some. Perimeter Banfield closed within a month of Willow’s spaying and we relocated to Smyrna Banfield office. Which we really love Dr. McDonald. Because of Willow’s history, doctor advised to see a specialist at Blue Pearl.

Please don’t make the same mistake I did. Please go to a vet that cares and is not just after your money. This place will neglect your animal and try to charge you for everything they possibly can. Also check your bill as well since they charge for things that never happened. For example I was charged for a stool sample analysis despite my dog never going to the bathroom and me not bringing a sample.

Don't buy Pet Banfield PLANS. My pet passed away and was told I had to pay over $200. This is so unprofessional and fraudulent. In essence you're being charged back the discounts received while your pet is alive. Banfield plans are a scam!

I downloaded the free app for free office visit, still got charged, and had the nerve to offer me a plan. Every upset. 2 people with different lies. Tried to explain the overlooked issue, nope not good enough.

Worst wellness plan ever!!! Impossible to get out of contract. I moved to a place where there are no Banfield for 200 miles. One of my pets barely used 2 simple visits and they want us to pay out the rest of the contract for the full amount left $360.00!!! Or keep paying monthly until May which is the same amount in the end. I would never recommend this service. Also had meds messed up for my pets several times. They have already had a lawsuit. Maybe time for another one. Completely deceptive!!!

We have been customers with Banfield for 8+ years. The Banfield location at Timber and Aversboro Rd has very bad customer service from their front desk personnel. They do not relay messages to doctors as promised. They do not relay feedback from treatment back to the doctor. Turn over is very high and dependability is not a priority for management to address the issues effectively. How can I depend on a staff to convey information about my pet?

Terrible customer service! After loyal customer for 12 years, we moved from an area that had easy access to their offices. Upon requesting cancellation, they want to charge me over 1,000 to cancel, using the guise that we prepay for service and have used despite only using 1 of 2 semi-annual comp visits. So, it appears I am stuck paying for a service I no longer need and wasn’t that great to begin with. Don’t waste your time with Banfield.

This is a great place for my 3 fur babies (Great Danes). From the receptionist to the Vet you receive excellent service. Friendly and very knowledgeable staff through and through. I have always liked how they treated my babies. Great place,

When I took my diabetic dog to Banfield in Seminole to manage her diabetes, one of the doctors volunteered to be her primary vet to manage her diabetes. At that point, my dog (who lost an eye to cancer), could catch treats or a ball and see me. 8 weeks later, the same doctor told me she was too inexperienced with diabetes to care for my dog any longer. By that point, my dog was completely blind. If you want incompetent doctors who harm your pets and make your life infinitely worse, this is the place for you. In the meantime, find a vet who actually cares about your pet and make sure they have at least basic knowledge about your pet's condition. I didn't do this and I let these people let my dog go blind. I will never forgive myself for taking my baby to this horrible place. Don't make the same mistake.

Avoid Banfield’s Wellness Plan at all costs! If your pet passes away, they don’t cancel with compassion—they hit you with a bill by clawing back every “discount” you ever received and make you pay it before they’ll cancel. On top of that, the cancellation process is a nightmare. It’s a heartless, money-grabbing policy that takes advantage of grieving pet owners. Absolutely shameful.

I brought my pet to get pain management for suspected complications with arthritis. When I was called at 8:27 by the office it was only to discuss the prices of everything that would be done to him. I again received another call at 12:41 to discuss more costs associated with his care. I was not called again until 3:57 when he was ready to be picked up. Upon arriving, I was charged and was almost sent on my way without the medication that initiated me bringing in my pet. Medication that would have only cost me $122.66. Ultimately I left paying $828.98 with nothing to show for it but the medication. The vet did not even come to the front to discuss any speculative findings.

We were long time Banfield patients. Last year we took our dog there and he was put on **. I ran out and called them to ask for a refill knowing that steroids can't just be stopped cold. Dr. ** decided to go home instead of calling in prescriptions. Because of her my dog is dead. DO NOT TRUST THEM WITH YOUR FUR BABY!

Very poor customer service at the Mill Creek office. I made 3 appointments with these folks and they canceled on me 2 of 3 times. That's a 67% cancel rate. This time both kitties' names were on the board to be seen but they said they close at 5. I had just confirmed the appointment the night before via email and still have it. They say they called, but I never go their message (the day of the appointment).

DO NOT GO HERE!! Scam Consumers. Bought a Wellness Plan and never got any of the plan services. Next thing I knew, it went into collections. No mail, email, no bill, no call! Stay Away!!!! What a major disappointment.

If you are debating to enroll in the Wellness Plan, DO NOT enroll. If your pet passes away before the year is out, you will be required to pay the remaining balance which equates to the yearly balance. Then you have to contact the 1-888-364-1214 phone number to only be greeted with a rude customer service rep that her only intention is to receive the balance. Horrible experience. Had no choice but to click on one star, in order to submit this review.

I strongly discourage anyone from taking a beloved pet to Banfield Pet Hospital. The experience was negative right from the beginning. The receptionist looked irritated that she had to get off of her phone to help me and my dog, Colton. The vet was even worse. He only cared about selling us the service plan and did not seem to be too interested in the care of my dog. Two visits and $300 later, Colton still has horrible itching and I will be going back to my regular vet.

Left my dog at 7am for comprehensive exam and was told they would call me when ready. Didn’t get call until 5pm when they asked when I was coming?!?! Claimed they called me but I have not one single missed call. She sat there all day in a cage with no food for no reason at all. They didn’t even apologize. Oh, and in the notes they gave my from the visit, they said she was “such a good boy”- seriously?!?!

Banfield wellness plans hidden fees. I used banfield for 16 years with varying levels of satisfaction depending on which vet I got to see, however the problem arose when my pet dog passed away and I’m stuck paying $87.50 per month for 10 months for nothing. The wellness plan is for a calendar year which in my case started in June. My dog died in July. Banfield wants payment until next June $879.50 for Absolutely Nothing!! This is pure a simple corporate greed. Beware of this and please don’t use Banfield!

Back in August of 2024, I had noticed my dog had some decaying on her teeth. I was experiencing high prices with our regular vet and had decided to switch veterinary clinics and chose Banfield Pet Care. Upon arrival, I was greeted by Banfield desk workers and presented my problem. I was advised that signing up pet insurance through Banfield that I could save some money.

Woodbridge Banfield NJ Animal Hospital provides exemplary service to our beloved fur babies. The staff and veterinarians are professional, compassionate, and truly trustworthy when it comes to pet care. I’d especially like to recognize Mia—if you’re looking for someone who is attentive and solution-oriented, she’s the one to see. I also want to highlight Dr. ** and Dr. **, both of whom are detailed, caring, and dedicated to the well-being of your pets.

I would like to give none stars for very not professional job. I came to Banfield clinic in Lake park, Florida second time for my dog's international health certificate. First visit was Monday and it takes 3 hours for doctor to check a dog, they have to submit online to USDA for endorsement. But for some reason doctor submitted only Tuesday. I asked for confirmation and FedEx tracking number, but no one at the hospital wanted to give me what I was asking.

Took my dog in for blood test for unknown illness...Doctor tried to take blood several times and gave up after a couple minutes and said a nurse will be in. She tried..Stuck needle in and moved it in and out 3 to 4 times...No blood..The 3rd person tried aggressively at which point my dog is now screaming ...No good ..She tried the jugular several times..Still nothing. Either my dog has no blood in him or....My dog still remains ill with a $200.00 bill I pay. I am going somewhere else.

From the start, I was greeted with a woman at the front desk who is very happy. A little ADHD but I knew the job would get done with that personality. Prices were OK and I had no choice but to leave my cat there to get treatment. My cat came back 100%. I thought he had a broken leg or a sprained muscle but he had arthritis. My cat is playing outside with his brother kitten and pooping regularly now. Thank you Banfield Hospital. Your positive energy really helped my family get back on their feet!

I took my 5-year-old dog to Banfield in Pompano. She was drinking a lot but water & peeing in her kennel. They did a blood test & urine test, told me she was diabetic. Didn’t sound right. I questioned this, made appointment next day after I bought a glucose marker to check her blood. I called the next day, she was fixing to call me to cancel the appointment, your doctor didn’t know how to use a glucose checker. I called Monday to complain. Melissa, the manager, said she will make me appointment for Sunday free of charge to draw blood with a didn’t doctor.

Do NOT sign up for their Wellness Plan!! If your pet dies, they continue making you pay out the full contract year. Can you imagine!? That's some greedy, conscienceless filth. Looking up the lawsuit they got out of for the upsetting and lack of real savings while you're at it.

I am deeply disappointed with my recent experience at Banfield Pet Hospital in Monrovia. On July 17, 2025, I brought my dog Rocky in for a bandage replacement after one had fallen off. During the visit, he became visibly stressed and struggled to breathe. Two people present at the time witnessed his distress, though I understand their hesitation to speak up because of their positions. Also I was informed by two vet techs that if the issue returned I would have take my dog elsewhere for surgery when Dr told me surgery could be done there. Have a saved voicemail with that info as well.

We are extremely dissatisfied with the service of Banfield Pet Hospital. I never write a review, but I could not stay silent and not notify my community about the horrible service they provide at least at the Jericho Turnpike Garden City, New York. I do not know how their service is in other centers, but this center is one of the worst ever. Today I collected my pet's records. I cancelled their ... program I was enrolled in and NEVER my pet is going to this place. Arrogant, unprofessional, disrespectful towards the pets. Good luck to those how decide to go.

I go to the Lake Forest Banfield and have nothing but great things to say about Dr. **, Sara, Athena, and the kind lady with curly hair who assists the doctors (I wish I knew her name!). They are all incredibly helpful, even when the clinic is busy. I'm truly thankful for the care they’ve given my Golden Retriever, Happy. Their compassion and professionalism mean a lot to us.

Since when do you turn away filing a prescription just because you haven't seen the animal in a while. The prescription was from an Emergency Vet Clinic. You wonder why you lost my business a few years ago when you recharged my credit card for another year of service when I had canceled it.

I took my puppy in this morning because he was sick, they tested him for parvo and it was positive. The vet talk to us about our options and said that he would need 24-hour care which they couldn’t provide. While we searched to someone who could my puppy stayed with them at the clinic. Knowing how sick he was, they didn’t start any fluids which might have helped him; they just did the parvo test and told us it was positive. They let him lie in his kennel for most of the day until we were able to go get him after spending most of the day searching for someone who could get him in today.

Just go elsewhere. My dog just passed away. I called to cancel my wellness plan. I was told I still have to pay for the plan for the rest of the year. They really only care about your dollar and nothing else.

Don't even go there! Very difficult to cancel plans, they don't give you anything in writing when you cancel a plan "we don't send emails". Very bad practice, in general, always try to upsell when you go for a simply routine check. Been a client from years, now my dog passed and they charged me the whole year plan.

Banfield Corporate does not care. Don’t take your fur babies there. On May 28, 2025, Liberty, our Golden Retriever, began to limp. Looking at her paw we found a puncture wound in between two toes on her right paw. There was a literal tunnel going up into her paw. Liberty had been running around while we were camping the weekend before. I know all my dog lovers are screaming, “It’s a foxtail!!” right about now. Yes, we were very confident it was a foxtail.

My vet put my dog on prescription dog food. I somehow had to go through Banfield to get my dogs food. On checkout they told me I could order from Chewy. I get an email from Chewy saying my cat food is ready to order, when I called Banfield to straighten it out. They said, "not our problem", even though it was their supposed vet that sent it in. Took me over an hour on the phone to my vet to get it straightened out.

Been going to Banfield for over 20 years. Never had any issues. They have always treated my pets with care like they were their own. Wellness plans saves us alot of money as well. Highly recommend this business.

Keep your hands on your wallet when entering this veterinarian's office. They are not in business for the animal. They are in business for the bottom line and justifies this by saying they are a pet hospital. Big corporation at its worst.

This facility coerced me into upgrading my wellness plan for my cat that they knew wouldn’t survive the year. They are a heartless company overall and prioritize profit over actual animal care. They have a 25-pet-a-day quota and that is ALL they care about; money. Do NOT subject your animal to their cruel practices. My cat passed away due to their negligence and malpractice. I wish I could give them negative stars.

Unfortunately, I did NOT read these reviews before I "signed up". Do your pet a favor, and spend more money at a knowledgeable and reputable local Vet. Banfield give you wrong protocols prior to a test (screwing up the test results), don't do complete lab work-just the basics, don't have proper drugs to use "they are waiting for shipment", don't like to be questioned. If your dog is completely healthy, they might be OK. BUT, if you have a sick dog, DON'T go there or sign up for their Wellness Plan. THEY SUCK. And, you are stuck paying for totally overpriced services you have received if you try to cancel before the year is up.

Seems as if all reviews have a common theme. Customer service when contacting insurance company is subpar. Clinician suggested at vet to update plan early with a payment. I asked if I would be charged again during my billing cycle. Of course the answer was no. And as I thought I was charged twice. Called rep who stated oh well we can just offer you a "one time courtesy" to waive next month payment, oh thanks. I was told I wouldn't be charged twice, and I get a one time courtesy for your mistake. During this miscommunication I discussed canceling. Was told to wait after the waived month. Of course it hasn't been completed and now I'm waiting for someone to answer the line for 30+ minutes. This is not ok folks.

I have been a wellness plan holder for approximately 15 years. Recently I called customer service because the plan price keeps going up. The lady that I spoke with told me her name was Kimberly. She also told me that she has no operator number nor does she have any way to give me the first initial of her last name. She told me if I wanted to discuss the price of the wellness program that I have to call the actual pet hospital.

I don’t think I've ever taken the time to write a review before, but this experience was so frustrating and time-consuming that I felt it was important to share. My experience trying to cancel a puppy wellness plan with Banfield Pet Hospital has been incredibly frustrating and unacceptable for any company that claims to care about its clients.

The worst company of all time. Go anywhere else. They don't care period. They literally single handely made me a former dog owner. I had my dog for 16 years with no issues whatsoever. Now she is gone thanks to this crap ass company

My experience at the Banfield Wexford location has been horrendous. I feel that they are disrespectful, demeaning and the bed side manner is non existent. Every package offered always needs add ons that are never included but they make seem is extremely necessary. Why the perfect package is being offered only shows me how much they don't care for the actual welfare of the animals. A pet owner shouldn't feel less and even worse attacked by the people they are in trusting their pets safety to. I am disgusted how they treat people and only worry about how the pets are being treated behind closed doors. I feel just like a Veterinarians need a license to practice. There should be a similar education for the personnel who are checking people in at the desk. These people have no sense, they are a complete disgrace and further more Banfield should be ashamed how this company operates.

I would find any other program or insurance company and do your research. I have been with Banfield for 25+ years. On and off. The way they handle their “business” is super unethical. My dog passed away months ago. I told him I would settle with them (which I think is pretty ridiculous, considering my dog passed) and I came to find out. It is now late June and they’ve been charging me since March. I will absolutely make it a point to stir people away from this company and work it into every single conversation of every animal owner I know.

If you have a wellness plan and you pay monthly, be aware! You must change your payment method for each pet plan individually. Updating the main account does not flow down to each account. Then they charge $20 when the payment fails. The conversation below is with a customer service rep who offered no help and proceeded to explain how funds have to be in at a certain time. Duh! When a payment method is changed and the old one deleted, it should not still be active on the pet plan pages. I gave 3 stars because the plan and the vets are good. The company itself sucks in technology and customer service.

Avoid at all costs or it will cost you big. Banfield will charge you for things that did not happen. They offer no real customer service to dispute it other than a customer service email that says, "Sorry we scammed you." You have been warned.

I recently found two very small kittens in my garage and was not sure how old they were and if they could eat food or still needed formula. My husband and I put them in a box and took them to PetSmart for help. When asking the employee at PetSmart she was so helpful, although she was not sure of the age (this is the only thing I was looking for to help keep them alive). She said “let’s go ask the vet”, we walked down to your location and a Woman named Caitlyn refused to even entertain getting a vet to stick their head out the door and take a two-second look at them and tell me food or formula. Her reason? “We are corporate and can’t do anything without an appointment“. I was not asking for an evaluation, I simply needed a suggestion for food as we knew they were little and needed help.

Banfield is a joke! In September of 2024, I took my cat Magic to the one in Springfield because I noticed that she had been losing weight. They did some bloodwork and said nothing was wrong with her. On my own I started giving her high caloric cat food and feeding her away from our other cats so that we could monitor how much she was eating. Nothing changed so we returned in November. That female vet was a joke and said nothing was wrong also. So we requested and paid for an appetite stimulant. Magic’s weight kept falling and eventually she passed on February 19, 2025. Now they have reported me to a collection agency for $357 for expenses supposedly not covered by the wellness plan despite never providing me with a bill, a letter or even a phone call. I am pulling out my dog from Banfield and telling everyone to stay away from this company which pretends to be a “hospital” if you really care about your pet!

BILLING COMPLAINT: My pet's bill for his Optimum Wellness Plan is due today. I went on Banfield's website to pay it, but was already charged an overdue fee of $20, because the card on file failed to process at midnight. I called customer service to discuss, and I was told that their bank is charged $20 for failed payment, which is then passed on to customers. 20 bucks? Really? Which bank is this? This is much worse than credit cards.

Worst company I have ever dealt with in my entire life. My pet died and all they want is their money. Couldn’t even get in contact with them to discuss the matter or anything so they sent me to debt collections. If you’re thinking about using this company think again.

I haven't been to the first appointment with my new dog, but I've been waiting 3 weeks now while they keep calling me to reschedule because my appointment that they set Is not convenient for them. So this morning I got rescheduled out for another 8 days. The excuse was horrible. I'm not so n sure that getting her first appointment for free is the best choice at this point. But I will update this review when we finally get her into a appointment. And we wait.

Everyone tells you something different, no communication, false promises on rates. Would never use them again. Many different people promised and personally guaranteed false promises. Would not recommend.

I have been with Banfield for over 14 years. Currently, my senior dog and young dog both receive care in Manchester Connecticut. The office there is absolutely amazing and I could not sing their praises louder. The doctors are amazing, the staff is wonderful and the care is incredible. I highly recommend them and will continue to have them be a part of our family.

They gave me a health plan for my pet that was supposedly like a Netflix subscription I could cancel at any time, and now they want to charge me $400 and sent it to collections because they claim it was a one-year contract. I find this a total disrespect to customer trust, and I can’t imagine how many elderly people trust them and get taken advantage of. I was never informed of these terms, and it’s ridiculous to have a collections account for this. Now they hang up on my calls because they say “it’s not their problem” and the collection agency they work with is rude and hangs up too, refusing to help. I’m giving one star because I can’t give zero.

The doctors recommend treatments and drugs that are not applicable to my dog. I tried to cancel my plan and was not able to do so until after my policy had renewed, so they signed me up for another year so now I’m signed up for another year of this scam service.

We brought our dog in for a small rash and found out he has heartworms (nothing to do with the rash- they offered the test and we did it). This is where the nightmare began, they were more concerned about selling us a wellness plan, then explaining our treatment options thoroughly and correctly. We ended up purchasing the plan mid visit and they went ahead and did some services that day.

Email I sent to Banfield because of their bad billing practices - have a wellness plan at Banfield that ends this month, May 2025. I reached out to your billing department via cst.inbox@banfield.com to let them know at the beginning of the month that the website showed a payment would be due on May 05, 2025 and that this was inaccurate because they received (2) payments from me in April 2025 for April and May 2025. I received an email response to call client services.

My dog had went in for a follow up visit with Dr **, I did not get any instructions and I asked for instructions for follow up care. The vet techs were very rude and laughed at me, refused to let me speak to the Dr. I wanted to see what meds to give, and if she could get some pain meds, and to see if they could help by giving my dog her first dose of meds. They refused and laughed at me. Petsmart stole wad kind enough to help me and actually took the time with me to help me with my pet, while the girls at banfield mistreated me and neglected my dogs care. But they had no problem taking my money.

20 years ago, it was great, the wellness plans, the doctor and staff were all working in perfect harmony. BIG CHANGE. Now undertrained staff who only wants to sell products. It's like a bad food chain. It's about how many pets they can get in.NO CARING. MY DOG IS TERRIFIED TO GO THERE. They kept in for a whole day in cage, I called about 1pm for an update. Doctor said they can't give him a shot and evaluation, cause he will not let anyone near him...never had that problem before at Baseline Animal Hospital. They wanted to sedate with needle to give him an examen and his shot. But if he lets no one near him, lol. How would that happen? The sedation shot was $200, but the exam and his regular shot was covered under plan. STRANGE!! And that was out of pocket plus the other add ons.

Banfield overall is a money grab. There are vets and techs that work for Banfield that genuinely care about animals, but they are trapped in the Banfield money machine. We have had the Banfield wellness plan since 2012 - and 2013-2024 was for two dogs. Last year, we discovered the hard way that the wellness plan we had been paying into for 12 years offers no form of emergency care and any end-of-life care/services are only during business hours. God forbid your senior dog have a medical emergency at night or on the weekends - you are coming out of pocket for that 100% at a place you've never been. It was awful and we lost our girl.

I am so grateful for all the amazing staff from the reception area to the assistant that helped with my cat to the doctor that examined my cat, they were amazing and compassionate toward my needs and that of my pet Buddy. Thank you, my visit was truly a wonderful and affordable experience! I will definitely be back!

What an operation this place is, 10 years of wellness plans and other services only to end up with an unfortunate ending. Within a 5 week time frame, I took my dog in for an annual visit. He had is blood work done that came back ok with some elevated enzymes. However a mass was found on the inside of his leg that the Dr wanted to do a test on to see what it was.

I like the service they provide. I don't like that they're not upfront about total costs. For example, we made an appointment for dog vaccinations. I understand that there is an added cost for the physical exam. No problem. The total that we were told over the phone was $160. When we arrived, we were told $220. Extra things that were not mentioned. Okay fine. When we returned for a booster, we were not told that every visit needs to include a physical examination. Did they tell us that? Nope. Is it me, or is that considered low balling? I wish they were more upfront with the costs. Our pets are important, but budgeting is also important. :(

I just got back from Banfield with my pet Indigo a female 5 yr old German shepherd. I took her in because she had diarrhea for 3 days. She had just gotten a comprehensive physical the week prior. They found nothing wrong. So, this week she has diarrhea. They sold me meds for that and I had to pay for a GI test. I was fin with that. However, when she told me that a flea was found on her lab coat and it came from my dog, I got suspicious. Because I wash my dogs at least once a day and I brush them down thoroughly daily, and I never saw fleas.

If I could give Banfield zero stars, I would. This place is the definition of corporate vet care--impersonal, overpriced, and intentionally misleading. We signed up for the Optimum Wellness Plan at around $60/month, thinking it would give us peace of mind. Instead, we got surprise bills, confusing language, and no transparency.

Banfield Pet Hospital has deceptive practices. They do not disclose that you are in a one year contract, they will let you assume that you're month to month. Then when you try to cancel, that’s when you find out that you’re in a contract. They got a whole team ready to explain about your contract once you’re trying to leave them. Be real careful with this company and re-the rest of the reviews.

The Optimal Wellness plan is a racket/scam if I’ve ever seen one. Once your pet is neutered and after 6 months of the flea and heart worm meds you are paying for nothing and are obligated to pay for a full year. So once you realize you are paying out of pocket for the flea and heart worm meds which are not discounted, you are just spending $86 a month for nothing and having to still buy the flea and heartworm meds for $30/month which is the same as anywhere else. So when you sign up you need to know you’re paying over $1,000 for the year and the cost of that it to pay for your pet to be fixed and 6 months of flea medicine. It doesn’t make sense to invest in.

*1 star so everyone can see/read this.* On my experience I have taken my dogs to multiple pet hospitals in the past 6 years. The amount of money that I have spent is ridiculous, they are not spoiled, but I DO CARE FOR THEM since they are FAMILY too. Just last year I found out about the plans that this hospital offer, try it and it did help me save some money compared to what I spend on the first year of my pets. Everyone charges you around 80 -100 per visit, no one will give you a free consultation that is just dumb, everyone needs to make money, and all pets matter but money talks lets be honest! Yes, there are cheaper options for vaccines and neutering/spaying/castration, so do some research if you don't want to spend a lot of money on your pets.

Went for a consultation two days ago and told them I was taking my cat to get his shots and a microchip for free literally in two days' time. I only went to get advice about his allergies and a messed up claw he has. I was lied to by the doctor and told they legally couldn't let me leave without giving him a rabies vaccination, so I stupidly listened and did it and paid for it. Come to find out, they legally can't keep me or my cat because it's ultimately the owner's decision to vaccinate. I'm pissed and am never going back, nor will I ever recommend them to anyone.

I’ve been a customer of Banfield for about 11 years. Recently I was charged an extra 20 dollars for NSF. Hmmm, I contacted my bank about this charge. My bank said they don’t see any attempts. I then told Banfield and they argue me down. There is no way that a bank would not know about an NSF.

My first visit I was told that my pet needed her tooth pulled and that the doctor was able to do it on my next visit with no charge. I was given medicine which I thought was for her tooth. My last visit the doctors acted as if they didn’t know about her tooth and told me that I was only there for a booster. After explaining to them what the doctor told me last visit they claimed they couldn’t pull the tooth and that it would be $400, when the doctor specifically told me the visit before it would be no charge.

If I could leave no stars I would. This company used to be so great. It it has gone downhill the last few years. Ex making an appointment, showing up and being told someone didn’t show up. Then being told it could be a drop off but not guarantee a time. That happed to me once before and I dropped off in the AM. Was never called. I went to pick up my dog after PetSmart closed and they had just gotten to see my dog.

I brought my 6 month old Kitten to them 19th of April 2025 because I noticed that he was severely underweight and had really goopy eyes and they restated what we told them 3 times and when examining him they suggested liver failure as well, I found him the following Monday, after I got home from work, dead on the floor in his own poop. He was being treated his eyes and digestive issues but if he did have liver failure the treatment would not work anyway. He was in for a wellness check that is supposed to check everything if the a pet is in that condition and they did not.

DO NOT EVER GET INTO BANFIELD PET HOSPITAL PLANS! This is an abusive company. They want to charge for every single visit, essentially covering nothing. You get charged monthly fees for regular visits to be free of charge, then you get these calls with absurd medical issues asking you if you want to proceed with testing and medication at an additional ridiculous cost. Also, I am a busy person, when I enroll my cats, I asked them if they will call me to let me know that my pets were due for their visits, they said yes, and no one called me, I had to find out myself when do I suppose to take them for their regular visits. In addition, when I take them for visits, they say they will call me when they are ready, but I have to make sure I pick them up on time.

If you love your pet and your peace of mind, do not take your pet here! We have been taking our pet here since he was born and the service has been just ok. However, my job has moved me out of state. They will not allow us to cancel the wellness plan even though we have moved out of state. Very bad customer service! I do not recommend this place to anyone.

My initial experience with Banfield was ok. I had wellness plans for two dogs. While I was deployed to Afghanistan with the Army, one of my dogs passed away. I understand how contracts work, but they refused to let me cancel the plan for my deceased pet or offer any type of discount even though I kept the plan for my other dog. Now I am even more unhappy with the company. Beware of their wellness plan as it automatically renews. It took my five separate phone calls to be able to talk to a person about my plan. Every time I called I waited at least 20 minutes. They give you the option to leave a number for them to call back, not once did they call me back.

Beware of Banfield's wellness program. They provide no information on the program and the program renews without your permission. They fail to keep their records no matter how you try. The last address they had on file for me was over close to three years old after I provided updated information. There is no notice of a plan renewal, appointments and personal information. PetSmart is also guilty in this little scheme because they fail to keep your information updated. Easiest way to protect yourself is stay away from the business.

This place is dangerously inept. They have a bunch of very young girls answering the phones and manning the front desk who have no idea what they are doing. I paid over $1,000 for blood tests and (I feel) an unnecessary xray in January for my cat. In addition, they refused to treat my indoor only cat unless he got another rabies vaccination (which he got there a year and a half before). They also didn't bother to tell me that these adjuvanted vaccines can cause cancer & death, and they do NOT carry the safe vaccines there. So they tell you the vaccine is safe, and they know it's not. My cat got a tumor from the vaccine, and needed surgery to remove it in March. Now it is April. They still have not approved the prescription diet that was only recommended to me in MARCH by the doctor who performed the surgery, as a result of the blood test results in JANUARY.

My dog Bear was sick. I did a walk-in because I felt that it was an emergency. He’s coughing and I couldn’t afford to take him to the hospital and I do pay my monthly fee and Bear was turned away, so I would suggest that you really do your research before you sign up with them.

I would give this 0 stars if I could. Stay the ** away. They REFUSE to tell you the price of any visit until after the work is done. Not to mention they don't use anesthesia for neuter/spaying unless you pay extra. Absolutely sickening establishment. No idea how they are still in business.

They let my ex girlfriend open an acct. She paid the premium and then when we broke up, Banfield put the acct in my name, and turned it to collection. I called them, and they take no responsibility at all. I now have to hire a lawyer. If you care about your credit, DO NOT USE THIS COMPANY. I can see why they have a 1 star rating.

I want to warn fellow pet owners about the Banfield Wellness Program and its deceptive billing practices. If your pet passes away before the end of the contract term, they will retroactively charge you full price for all services used, leaving you with an unexpected and outrageous bill. Our pet passed a month before our plan’s renewal, and despite our loss, Banfield hit us with a $500+ bill for routine wellness exams and vaccines we had already done. Instead of showing compassion, they kept us on hold for over an hour and refused to waive the charges, threatening to send us to collections if we didn’t pay. This practice feels like nothing short of corporate extortion. A wellness plan should provide peace of mind, not become a financial trap during an already devastating time. Buyer beware—read the fine print before signing, or better yet, take your pet elsewhere.

The vet and her assistant at the NMB location were the most caring people I've ever met. Had to put my 17 year old baby to sleep and they were fantastic. Hardest thing for me to do but so appreciated their kind hearts. They are in the perfect profession.. We had

My complaint is with the total unacceptable way my pet Bella and I were treated when I called Banfield on November 6, 2024 at 8222 S. University Blvd, Littleton, CO. Bella was dying of kidney failure, she was in pain, and could not walk. We had been up all night with Bella, waiting for Banfield to open so we could call and get her in. Then we were told only one vet was working, and that I could leave her at the back door and return later, or bring her back in the late afternoon. I tried to explain that this is my companion! I could not just leave her at a back door to die. I had to be with her at her time of passing. I tried several times to get her in at no avail.

My pets for over 15 years have been going to Banfield, and I have been paying on their pet plans, so you can imagine how much money I have spent. Today March 11th, 2025, I called customer care to inquiry about the Downers Grove, IL., location... I have been trying to reach them for the last couple of days and the recording states it was close at 4pm. The customer care rep told me she don't know why it's close, maybe short staff, but I will have to keep trying or find another location. I explain to her that my pet go to this location and was she able to leave an email with the manager, she stated no and to keep calling. This is freaking ridiculous, but I'm sure if they didn't receive a payment, they would be contacting me via email, texts and phone calls. I have to find another pet hospital.

Do not go to Banfield. Run the other way! This past month I called Banfield as my dog had an ear infection. It took 4 days to get an appointment. Today March 11 I called Banfield to say that my dog chewed a small Roach Combat trap and I wanted to bring her in. They replied, "We are booked today." I asked to speak to the vet and they said that she was not available. They advised me to take my dog to the emergency vet hospital and or call the 800 hotline. Are there after googled combat and it said it was not harmful in the long run for my dog, but it could cause nausea and diarrhea. I requested that a vet call me immediately for which they did not. I did call the combat hotline and they said advised to monitor my dog and that she should be ok.

CAUTION IF YOU WANT YOUR PETS TO LIVE!!! The hospital mixed up our cats who they have been seeing for years. They were tagged with each other's names and their charts were clearly mixed. The cats are very different sizes and a reported 50% reduction in body weight was apparently not a red flag. Both cats were sedated and could have been killed by their neglect. They left one cat to sit in his own excitement for 6+ hours resulting in a UTI and $1500 emergency vet bill.

I've had four dogs on a plan for Banfield since 2014. They always raised rates. When I called to cancel my plan. They told me I had to pay over $500 to cancel the plan. What the guy didn't get was that if they are due in June, I won't get them there until Oct. Due to work and that the nearest Banfield is two hours away. Plus, Rocket didn't even get his blood test. So I have paid out for the plan more than their service! On top of that. Molly had a dental plan that I paid $12 a month for for a year and a half and when it came down to her blood work, it said her liver was slightly elevated and they couldn't do the dental cleaning. When I tried to explain all of this, I asked to speak to a supervisor and got hung up on five times. I hate Banfield. Don't go with them!

Avoid this place. I signed up for the wellness plan for my dog. The first visit went okay, and I made an appointment for another one in 6 months. I do not want to do drop off visits, so the appointment I made was for an in-room visit with the vet. They sneakily changed the in-room visit to a drop-off visit and never bothered to tell me. My dog has anxiety issues, and there is no way I'm dropping her off for a check-up. It's impossible to get an appointment at this place. Their online scheduling is useless. I am also suspicious of these drop-off visits they push. It seems like a way to bamboozle people into thinking their pet is getting the proper care.

This company is the ABSOLUTE WORST!!!! They are extortionists and criminals!!!!! I have never skipped or been late on any of my dog's vaccines, test or medications, but they are extorting me $300 2 months after a $300 heartworm test (which they make me do every 6 months) because they said I am inconsistent with my dog's Simparica Trio - which I NEVER am! I have a calendar reminder that goes off on my calendar EVERY 4 weeks to give him the medication and I have NEVER missed it.

We took our sweet almost 13 year old boy in for a dental cleaning on Feb 10, 2025. After blood work they called to tell me they could not do his dental due to his heart murmur. This was at 11am, they said they would call when he was ready to be picked up. At 1pm still had heard nothing so we went to get him. He seemed ok taking him home. That night when I went to give him a bath I noticed all the bruises around his neck. Some looked like fingerprints! This boy has been to the groomers every 8 weeks, and has had his teeth cleaned yearly since we got him at 9 weeks old. There is absolutely no reason for this to have happened. I still have no idea what was done to him. Please, please be careful leaving your pets with these people.

Well...it's February, and I just spent an HOUR on the phone with customer service only to be told that I still have to pay the rest of the plan until May, or pay "the remaining balance" of $215!

Do not get it. If your pet is sick you will still end up with a $500+ bill. Another negative if your pet is sick over the weekend, you have to wait till Monday or have to go to another veterinary and guess what? Nothing is covered. Horrible plan.

Horrible customer service experience after 10 years with Banfield. I paid faithfully over a decade for service plans for my two dogs. I am moving to remote area where Banfield is unavailable. My recent plans renewed last year 2024 in April and August paying $100.70/ mo. I was told I could not cancel, held hostage to for 7 months of service I will not be in the area to use. The agent attempted to tell me about POLICY and I had used these vet services and had to pay, no exception. A very disappointing, shocking discovery of how they treat a 10-year loyal customer.

I stopped by Banfield, as advised from the PetSmart Hotel, after picking up my Little Lucy from her Christmas hotel/doggie daycamp stay. Lucy was unwell when I picked her up, from the PetSmart hotel. (She went in, well, verified by the fact that a hands on assessment of the dogs, is done by the staff, before boarding.) I purchased an optimal wellness plan for Lucy through Banfield. For some reason, I didn’t get a call from PetSmart when Lucy became ill, and was thankful that I had planned on picking her up on 12/26/24. PetSmart let me know, when I picked Lucy up, that she wasn’t feeling well, and suggested that I stop by Banfield to get their opinion, since we’re a Wellness Plan member.

January 24th my dog (Toby) had surgery for a mass removal. I had a estimate done with Heather on January 18th where I knew around the cost give $100-150 which I figure would be higher but when I went in to pick him up after the surgery I wasn't really paying attention to the cost I was paying, I was just focused on Toby and how the surgery went and everything I needed to know about home care. So on Sunday when he was more relaxed I was looking over the bill and I was in shock it was almost double the price. So on Tuesday I called to ask why the price was so much higher than the estimate they said she would have to talk to the Dr and manager so I waited.

I wouldn't go to this or any location. Made 2 appointment at 2 and 3 pm and they tried to tell me I didn't. When I told them I had an email confirming, they said I was mistaken, then told me it wasn't possible. I told them their online scheduler allowed me, and then they called it a glitch, and then said the surgeon wouldn't be available. Going in for shots and an exam and ask about spay and neutering, I don't need a surgeon. If they can't get the appointment right, imagine the rest.

The customer service was extremely friendly, the vet did a phenomenal job with my puppy. He was so gentle and caring, my puppy left there very happy and healthy. The vet sat down and talk to me on a personal level and explained everything and detail all while he was petting my puppy and keeping him calm and relaxed. I am 53 years old and this was the best vet I have ever seen.

Does it grind on your nerves when vet clinics show greed in their policies? Visit Jan of 2025. Who values good customer service? I will never go there again with my pets. Unethical company. Don't go to Banfield Vet in the Petsmart.

This is the worst wellness plan you can get for your pet. It is a year-long contract, so if your pet passes away in the first month of the renewal year, you’re stuck with the payments for the rest of the year, and the coverage provided is not even that good. I’ll advise that if you’re looking for a wellness plan for your pet, DO NOT choose Banfield wellness plan. I’m pretty sure that there are more pet plans out there. I have been taking my dog there. She had terrible skin allergies, and all they did was give her medicine. They never told me if she was allergic to food or anything else. All they want is our money.

According to the emergency vet, something was contaminated during the spray procedure done on my puppy. My puppy had to have an emergency surgery to drain an abscess and now has a drain tube. Radio silence from Banfield even though I've requested a call back from either the manager or the surgeon. Can't even cancel her wellness plan without paying over $700. I'm essentially paying them for injuries they caused.

They charge over double for pet meds when compared to Chewy.com and other sites. Already paying $80 for the office visit and $700 for a chest x-ray. The visit cost me $1200 for an x-ray, blood work, and ** at over twice retail cost.

I would not trust Banfield with my credit card or furry friend. They fraudulently charged me for someone’s else’s pet who I never heard of and threatened to send it to collections. I still have never received an invoice and I still do not know the pet I was charged for. They are a scamming company and completely lack integrity or customer service skills.

The wellness plan is a scam. They claim that the plan has an annual cost that is divided by 12. If you attempt to cancel the charge you the remaining amounts. They also claim that your “services used” and charged for is less than the overall plan cost. We take our pet to the vet once or twice per year so we will always use less than what we pay annually. Using customers and their pets as ways to scam them out of their money is the worst. Do not sign up for their plans. You will be scammed.

Called in to cancel my subscription. Banfield continued to charge me for 3 months afterward. They have no record of phone call I was told. I will have to start a dispute with the bank. Always get your cancellation in writing via email.

Took my puppy into Banfield for his first shots and I was adamant about not putting him on Simparica. I wanted the old Heartgard and an oral med for fleas. We have another dog and they play a lot with each other so topical flea treatment was not wise. They put the pills in a med bottle. Went to get the next month's dose and found out, before I gave him the second dose, that the reason for the pill bottle was that they purposely gave me Simparica. So the first time he had 2 heart worm treatments. I am so mad.

Definitely avoid Banfield. Between their atrocious care of the animals, the poor quality of the service, their medical reports that aren't detailed enough to meet the most basic reviews, their "subscription" that actually covers shockingly little, and their deceptive business practices that really should be illegal (you may just find yourself in an unbreakable contract forcing you to pay for an entire year, even if your pet dies if you're not careful!). The ultimate answer is to simply avoid Banfield altogether. There are simply too many other quality care providers for your pets that will not (for lack of a better term) screw you like Banfield.

The staff is always dismissive. I do not feel comfortable leaving my pets at any Banfield. In the month of December I visited the office 3 times to get appropriate paperwork for my dogs to travel outside of the country. I went twice to the Plainfield location and once to Homewood. The doctor in Homewood wouldn’t even look at the dogs despite us sitting in the waiting room for 20 minutes. I ask for a copy of the vet records they said they could not give them to me, I had to retrieve them from online. All 3 times I begged for them to look at their records and ensure they were up to date all on necessary vaccines and parasite. Again I was dismissed and told everything was fine.

SCAM, be aware everything cost extra. They charge you the moment you walk in. Most of the times they treat your pet like a package: you drop off and pick up and the only chat with the assistant is about how much you owe them and what more they can charge you. I bet most of times they don’t even have a real doctor since I was never able to talk with him/her. My pets were extremely traumatized for a while after a dental service where they “lost” half of their teeth for not a good reason and without any authorization from my side. The little doggy had a “whole” in her arm that was too big for a simple needle. I couldn’t trust that them after that. My cat passed one month after enrolling in their insurance and even I let them know, they kept charging every month and never available to fix the situation. No worthy.

Please stay away from this place. For the record- I have 3 house cats, (all about 8 years old) and my place is almost “indecently” spotless clean at all times. One of my cats developed some type of rash and I took him for an appointment to Banfield Animal Hospital. This was end of COVID era, masks were no longer required but I was denied opportunity to enter the room where my cat met with the vet. I waited for 30 min, they prescribed 2 different medicine in form of pills (which, BTW, did not work!). Brought him home and a week later started seeing fleas all over my house! All 3 cats were now infected.

WORST PET HOSPITAL EVER. They don't care anymore! This company ransomed my pet because they charged me wrong! They couldn't handle the emergency and needed to transfer us. She wasn't ready to transfer when they promised she would be. The bill was wrong. They wouldn't give her to me unless I paid. The "vet" was "busy" back and couldn't be available to tell the truth. That's fine he hopefully saving someone else's baby but just bill me then.

Their plans are such a scam and barely cover anything. They have little to no price transparency and we always were charged more than anticipated. We experienced gaslighting from the staff and our dog was sedated even after we said no to a procedure.

Banfield had become greedier and greedier and puts profit above pets. My dog has a chronic condition that requires medication for life. The medication is less expensive at sources other than Banfield (such as Chewy or Allivet). Whenever I try to get his prescription filled at any source other than Banfield, it takes many days and many phone calls to convince Banfield that they are not going to wear me down and force me to purchase his prescription from them. I can get 12 months supply from all other sources other than Banfield for the price of 9 months supply at Banfield. The fact that Banfield makes us go through this every time, even when we were on the wellness plan, makes me realize that Banfield has little regrard for my pet's needs and comfort versus its regard for profit.

My pet died mysteriously with the Banfield vets and they refused to say how she died. My family was devastated and they not only were blunt and rude but they also refused to show the doctor and what happened to her.

I have been using Banfield in Selma Texas for over 10 years for my 2 dogs. The staff and Care has been great. I hear the reviews that complain about up-selling. But what service doesn't, everyone tries to sell you more, McDonald's everybody. That doesn't make it a bad place. I love the care my pets receive. The wellness plan covers everything.

My dog's pet insurance was billed to my credit card. Card was stolen and I updated and gave my new card to be billed on auto draft for future payments. Company said that was fine. We recently got a collections notice because they failed to bill the new card and cancelled our account. They refuse to fix the issue.

My pets passed away and my son came down with serious medical issues. I have had Banfield for almost 5 years and maybe have used their services a handful of time and none within the last 12 months. I need to cancel the insurance and they wont let me without paying a cancelation fee or a percentage of the remaining plan amount within that 12 months. This compony are crooks and overpriced and NOT about customer services whatsoever. They have a class action law suit open right now for extorting its customers, I'll definitely be joining that, right after I file a complaint with the BBB. DO NOT USE BANFIELD FOR INSURANCE!!!

Would not give them a star. Their pet wellness program is a scam. Was in for first time to get my dog's shots. Was talked into signing up for their wellness program. Was never told I couldn't cancel or I would be billed for services on my dog. That was never given. Now I have to waste 60 plus dollars a month for the rest of the year when I am never going to use their service. Please do not fall for this if there is a chance you are not going to take your pet in every month. Not happy and will spread the word to everyone.

The new Banfield Pet Hospital in Salem, Oregon is AWFUL!! They killed my dog!! He was suffering from congestive heart failure. I brought him in because he was coughing and couldn't breathe. He needed heart medicine and pills to help pull the fluid from his lungs so he could breathe. They gave him a rabies shot and told me I had to call another Banfield to get an EKG done and it could take 5 months!! She told me that there was no other places to do EKGs in our area!! LIES!! Stayton Vet does EKGs. I never gave permission for a rabies shot for my dying dog, they just stressed him out more, he's already had rabies shot!!

Overpriced pet care plans. Very amateur veterinary care. I do not feel that the title Hospital should be mentioned. Maybe Clinic is more fitting. If your pet is having medical issues I would not recommend this place. It's fine if all you need are the shots. But keep in mind that you are gonna pay top dollar.

Worst place to ever take your dog. It’s a scam. They charge you so much for nothing, also you must stay with them for 1 year if not they will send you a big bill for cancellation. They tried to charge me a lot of money for Medicine even tho I had a plan with them. They explained to me that medicine isn’t covered in the plan and that I had to pay out of pocket. So to summarize this up I’m paying $80 each month to only have my dog seen and that’s it. The plan doesn't cover anything. Only for your dog to have unlimited visits which they do a terrible job at checking my pet. Save your money and find some place better.

If I could give Banfield Pet Hospital zero stars, I would. After over 10 years of loyalty, we were devastated to lose our beloved dog in May. We called twice and used their online portal to ensure our account was closed and no further charges would occur. Yet, months later, we discovered Banfield continued to charge us without our knowledge. When we reached out for answers, they claimed the charges were for services used before our dog’s passing—something that was never disclosed to us during any of our conversations.

If you join the plan, you are obligated to make a year's worth of payments. If you tell them you are not renewing, they still renew you, charge you, and refuse to refund you. My pets haven't been there since January (it is now Dec) and I paid $110.90 for 2 dogs each month for discounted rates "if" they go into the office (but they aren't discounted much). This is not insurance. It's an expensive "wellness" plan.

I brought my dog in because he wasn't feeling the best and not eating. After leaving him caged for 4 hours during drop off, we were advised that he had a torn ACL and an ear infection that was healing and going away. We were told with the medicine they gave us he would be feeling better by Wednesday (this was on Monday afternoon). Fifteen hours later my dog died in my arms. Can't say I'd recommend Dr. ** for future care of my pets.

Banfield is absolutely TERRIBLE!!! Do NOT take your pet there. The Tuscan Village location in Salem Mass had extremely rude staff. We told them we did not want to sign up for the wellness plan and pay for the appointment out of pocket, the vet tech then came out and said "I thought I was pretty clear about the Wellness plan with you on the phone yesterday" to my Fiancé in a very condescending tone. The vet tech simply entered us into the Wellness plan assuming we would sign up for it before we had ever been there. After fighting with them for 15 minutes they took it off and let us pay out of pocket...Finally. Very annoyed and never going back.

This place KILLED my BABY!!! She was old but had a physical the same day I was given an ultimatum to give her the rabies vaccine or she would not be able to be seen for her possible UTI!! The vet said she had typical aging but was overall a healthy dog!! After that vaccine, her body started deteriorating instantly! I went back the next day for help and BEGGED for help & was told if I didn’t have thousands of dollars, they would not help me!! My baby tried to hang on. I syringe-fed her, massaged her, but she lost so much muscle mass, weight, and eventually, she left me!! I am heartbroken,

Everyone says different information! .... I took my dog ​​three days before my plan expired and if I didn't renew that day they wouldn't check him! I never have access to the exams. They do! I pay more than $60 dollars a month and if I want them to check his ears I have to pay almost $50.

Claim: I am filing a complaint against Dr. Stephanie ** and the staff at Banfield Pet Hospital in Salt Lake City, Utah, for their insulting and condescending behavior towards me, a veteran, during my visit on November 23, 2024. Grounds: On November 23, 2024, at approximately 10:00 AM, I brought my six-week-old German Shepherd puppies to Banfield Pet Hospital for their first appointment. Upon arrival, I was met with disrespectful and condescending behavior from the staff, particularly Dr. Stephanie ** and the secretary. The secretary's attitude was dismissive and unprofessional, which led to a highly distressing experience.

3 weeks ago I took my precious dog of 9 years to Banfield to have him put down. The staff loved him and were always good to him and he was always happy to go there. After a few days, I called to cancel my policy at Banfield and was told I owed 600 00 plus for the balance of the contract I was shocked! I had been paying 65.00+ a month for the best plan and if there was a balance on visits paid them too, like the ultrasound for 700.00 that they did using another company that they brought in.

If I could give a lower score I would. Took my dog in to get his teeth cleaned. They hurt him bad enough that I had to take him to a 24hr animal hospital for pain the same night. They hurt his back pretty bad. Some months later I had to have him put down. I had him put to sleep at Banfield. They told me they would email and cancel his wellness plan. It had just renewed for the year and I ended up paying for an entire year of wellness plan for a dead dog. The rude lady from India just hung up on me after giving me a big attitude the whole time.

I’ve had the unfortunate experience of losing two pets unexpectedly, both of which were covered under Banfield's insurance plan. While I’ve always been impressed with the compassionate care provided by Banfield’s doctors and staff, I am deeply disappointed by the policy that forces pet owners to continue paying for insurance on pets that are no longer alive.

Banfield is the worst.. You think you are getting the best service until your dog is dead. After calling customer service and telling them to terminate your insurance. They keep taking your money and keep paying for a pet bill when your dog's been dead for seven months. Yes, I understand it's a payment plan, however for a person that still morning from my dog's loss.. Banfield should have the decency of informing us that you will get charge $$ again if you don't call for a second termination to cancel for your dead dog's insurance.

Banfield business model is get paid then see the pet. They are understaffed and as others stated, it's almost impossible to have the same vet treat your pet. The staff are nice enough. Some do appear to care but it's run by a corporation. Care is secondary to payment. The wellness plan requires you to pay a full year whether services are rendered or not. They are more expensive than other vets. My dog goes to a neurologist for seizures, and they tried to get me to change medicines and follow their recommendations over the specialist.

Do not take your pet there. They will try to enroll you in their pet insurance contract before they even take a look at your pet. They don’t explain anything and get upset if you have a question. With an appointment wait time is over 1 hour. Find a real reputable vet office!

Don't bother with the Pet Care subscription. They do the minimal for your pet and appointments are never available. They simply refer you to a local Vet ER even though you are suppose to get visits included and a discount based on the subscription.

Reminder* if you have a plan and decide to cancel, prepare to pay off the rest of the plan as it’s not a monthly subscription, the insurance rates are also going up, I went from $65-$100 with only adding dental to the plan. I am NEVER using Banfield again. Goodbye!!

I was quite happy with Banfield's quality of service to my dogs. However, when I signed up I didn't bother reading the contract. I had 2 dogs and agreed to pay $81.50 per month, in addition to what seemed like full price for the physical visits. In July of 2024, I had to put both dogs down for age-related issues. Even though both dogs are dead, I have to continue paying $81.50 for 6 more months (until December of 2024) because that's when the contract expires. In retrospect, it seems like I grossly overpaid for their services and would not ever do it again.

Do not get Banfield Wellness Plans. They overcharge for services. It's hard to develop relationship with Vets as they change often. They continue to charge after the death of the pet. Cold. Heartless. Blood sucking. No compassion.

Do not go to the Banfield Hospital in Easley South Carolina. They misdiagnose your pet, they do not give you the other options that are readily available, they put words in your mouth that you never said and they put it in there medical notes you contact corporate office about it and corporate office refuses to talk to you through an email due to "It's too complicated a situation to discuss in an email. It needs to be done over the phone," and then a summarized email will be sent what was said due to the vet putting words in my mouth and putting it in my dog's file of things I never said.

My experience is the wellness plan. My dog just die. And I still making payments. What it's that. That's an unfair practice... Well This hospital is like a car dealer. The doctors always said, "Let me see if I can get a better deal so you can pay less. Let me see what the manager said so we can help you with the bill." Yeah right.

*Long review.* I am very displeased with how my cats and I were treated by the Banfield staff members. We have been shown time after time that Banfield does not care about their patients, only that they are paid. This last instance has made me the most upset. Our kitten, Saga got spayed October 8th and we found out November 2nd that she had opened her stitches. I understand that it is our responsibility that she had opened her wound. However, we were told on November 3rd that she was going to need to be restitched that it could cost upwards of $2,000. We raised the funds of $1,100 that was needed to get her stitches done again. Three days after this on November 6th, her stitches had come undone again after following the care plan Banfield gave us.

I would give 0 stars if possible. They closed our local location without notice and then wouldn't let us cancel our wellness plan which was always hard to use due to lack of availability. They said since there were still locations within a certain radius that we could not cancel. We have older dogs and need a close vet within walking distance that has availability. I will never go to a Banfield again. I think it is a horribly managed/run corporate business that doesn't care about anyone but themselves. I highly recommend that you stay away from Banfield.

If I could give no stars I would, we took our kitten in that was only a few months old because she stopped eating and didn't have much energy, the vet checked her out and told us that she had fleas when she clearly didn't and said it maybe isn't eating because of the fleas which sounded ridiculous, then they charged us $400+ to do blood work and said that her kidneys weren't working and told us to put her down or send her to their recommended pet hospital for $15000 and she'd stay there for a month, we left paying a total of $570 for nothing and they refused to give us anything that would help our kitten; now that she's been at home for a week she's fully recovered and running all around the house, this place is very clueless and I wouldn't believe anything they say, all they care about is taking your money or finding ways to profit off you, Banfield vets are very shady, they tried to charge us $1200 for a scan for her kidneys, stay away.

Do not take your dog here. They are incompetent and misdiagnosed my dog and now she is no longer with us and they expect me to keep paying the monthly premium on her account that is not Going to expire until May 2025. I had to take my dog to other specialist because of their incompetency creating thousands and thousands of dollars so were well worth it if it had made her survive but she still passed away yesterday. Whatever you do do not use this plan.

My dog went in for heartworm injections and it was supposed to be 3 is what the doctor said the 1st injection almost killed my dog and he stopped using his hind legs and they told me it would stop after a few months, months passed and my dog has completely stopped using his hind leg.s I don’t know what to do, do not take your dog here, please.

You never see the same Vet twice. They are not opened always and want you to leave your pet for "drop off" visits when they are opened, even for a lousy yearly checkup. Then your poor pet gets stuck in a cage for 8 hours. They are only good for euthanasia and neutering. My dog died and they make you still PAY for the Wellness plan, they won't cancel it or they send you to collections. The plan covers NOTHING only shots and you always have out of pocket expenses. None of their remedies ever worked for my poor dog and I always had to take him to a real Vet. Don't get sucked in like I did! Save your pet. Most of the things they sell can be found much cheaper at Walmart or Target. Stay away from Banfield, they should be investigated. (I put one star only because this site wouldn't let me submit my review without it, or I'd put 0 stars.)

Banfield Pet Hospital. Crooks and not very smart. I took my dog in with symptoms of diarrhea, which he has had on and off throughout his 7 years. Dogs get into stuff, and every time it clears up with a round of **. The tech said they wanted to run a CPL test (CPL measures pancreas specific lipase). I said, not necessary, even if he pops high, it doesn't change the course of treatment. Tech said she would run it by the vet. She came back to say, Vet said they "had to test". So, they take blood and run the test. The tech comes back and says, "Yep, Vet said he has pancreatitis". I looked at the report and it just says "abnormal", no CPL value was listed. I asked what the value was because NO ONE can accurately diagnosis pancreatitis without a true value. ANY competent DVM or MD knows this.

I cannot believe how inconsiderate and heartless Banfield is. They don’t care about your pets, just making money. Last night our 14, almost 15 year old dog passed away. Before passing we called Banfield because we felt something was off with her. They recommended we take her to the nearby emergency vet and that they would send her medical record to the facility, they never did.

Horrible service in the last few years. I just kept the insurance because my dog was important to me but the several times I had emergencies the doctors were so cold and after so many years paying for this insurance....the doctor was not even kind enough to answers my call herself...she delivered messages through the front desk lady. On top of everything when I call to ask to end my contract because my dog passed away.. I was charged a whole year of service that I won't even need.... should even deal with animals if you can't be human enough to care for others.

We NEVER saw the vet today. Our dog was taken to the back and the tech came in and spoke with us. What?? What did we pay for?? Why?? This is the second time this has happened. This is at the 24th St and Baseline location, Phoenix. I will NEVER come back here, I will NEVER recommend this money grabbing place to anyone. Pet owners are not “open wallets". We care about our fur babies and just want honest, COMPASSIONATE CARE!

I have been a Banfield Pet Hospital customer and Banfield Wellness Plan holder for over 10 years. I will never use either services again. Unfortunately, my dog was euthanized this week. The vet staff provided me with a number to call to have my wellness plan discontinued. They specifically said "Do not say cancel or they will keep charging you, say you do not wish to renew and then you won't have to make any further payments". I called the billing office and found that I would be required to either pay a lump sum or continue making monthly payments until March 2025.

I do not recommend taking your pet to Banfield Pet Hospital. I took my cat in because she was not drinking or urinating. They did an evaluation, then put her in a cage for 4 hours to urinate. They said they also tried some other procedure, but didn’t get anything because her bladder was too small. They suggested giving her an antibiotic shot and bring her back the next day to try again. All of this was relayed by the tech. The vet didn't talk to me. When the office staff called to check on her the next day, I asked to speak with the vet as I had questions about the notes she sent home related to weight, dental, gum, and skin issues. I was told that the vet didn't see a need to talk to me until I brought her back for another urinalysis. I won’t be going back to Banfield with any of my animals. I will be taking them to vet who has time to discuss my questions about my pet's health.

Been with Banfield for years with our dog. There were fraudulent charges on my credit card so we cancelled it. Didn't realize Banfield was a standard charge that hit the card. Banfield did not call us, email us, tell us there was a problem at the clinic, nor send information to us by mail. They sent our plan charges to collections. They would not reinstate the plan even after we were willing to pay. We do not have delinquent accounts with anyone and have excellent credit. They refused to work with us in any way. So, they have lost a customer and a recommendation. They are a corporate machine and do the minimum possible to ensure great customer care.

Scam place. I had to pay 1200 just for membership which covers my cat being neutered - other hospitals can cost around 100 - 200. Population control. It is important to neuter a female cat before she can have kittens herself. This happens very quickly depending on breed, time of year born and individual development. The first season usually occurs around six months but can be earlier. Queens can have up to three litters in a year.

I am a current Banfield customer, and recently, my pet suffered an injury that required immediate medical attention. We took her to an emergency clinic, where she was diagnosed with a fracture. She was splinted, fitted with a head cone, and we were told she would need 4-6 weeks to heal. We were then advised to bring her to our local vet for follow-up care. It's now been about 7 weeks, during which we’ve made 4 trips to the vet for bandage changes, an X-ray, and there’s yet another bandage change and X-ray scheduled. Each visit comes with a hefty price. What was initially expected to take 4-6 weeks now seems to be stretching to 9-11 weeks. Each visit lasts about 30 minutes and costs over $150, with X-rays alone running more than $350.

I have been taking my dog to Banfield for 7 years in Chelmsford, MA. Never had issues but recently had to take my dog to the Salem, NH on South Broadway, they were great, treated her issue and recommended I take her there for care. So I schedule her Comprehensive exam for a drop off at 930am. I get a call that I had to reschedule as they don't do drop offs at 930 and had to do 830am. So I show up to location at 835am, no one was at desk, I waited 5 minutes, tech comes out, said I'm checking in for drop off and she said your late, need to cancel. I said for 5 minutes?? She said it's 840am. I explained it was there and she wasn't so no it's 5 minutes.

Please listen to the other negative reviews and avoid this company like the plague. I wish I would have. They do not care about you or your animals and will frequently provide awful service and try to get as much money from you as possible.

DO NOT BRING YOUR PET HERE!!! Banfield Falls Church continues to scam us and they put our dog's health in jeopardy, and in my opinion it's borderline malpractice! For our teeth cleaning last year, we had elevated liver enzymes and treated it; then during our comprehensive exam we got a clean bill of health and the vet told us to make a teeth cleaning appointment for two weeks after the exam, and guess what? Elevated liver enzymes just two weeks with no changes in anything diet or otherwise. At best, this vet is inept and at worst she missed a significant finding in our "comprehensive" exam. We are leaving and going to a new vet. This place is a scam. Beware of paperwork!!! They will tell you you are signing one thing, but what's actually written is different. If you do go here at your own peril, just make sure you read every word before you sign.

Took my dog in on Saturday. Dr. ** drew liquid from a mass on his side to send to the lab. Monday night I left a pretty frantic voice mail pleading for a call back. The mass is now bigger, red, and extremely painful to the touch. My dog cannot stand up and has been urinating and defecating where he lies, prone on the floor. I cannot bring him in. He weighs 37 lb and he is in pain, cannot lift nor carry him. Left all this information on the Voicemail. They have now been open for 2.5 hours but have yet to call back. It’s clear my dog is not their priority. Would counsel against going to the DC Adams Morgan Banfield vet.

El Paso Texas: I took my little one in for check up and dental and was charged 330+ which I thought was covered in the wellness plan but wasn't. Beforehand, I had other pets taken there for a dental and it was covered, but that was a few years ago, but I guess they are now in the money making business and not pet care.

I had no issues with the services or programs until I lost my pet and had to cancel early. They make a difficult process more difficult, there is no easy way to cancel and email communications are difficult.

On Saturday, September 6, 2024, one of our fur babies had a preventive care appointment at Banfield Pet Hospital, located at 7947 Parramore Rd, Jacksonville, FL 32244. Unfortunately, the care and treatment of our fur baby did not seem to be a priority for the staff. We waited in the room for over 30 minutes without being informed of any delays or given any acknowledgment of when we would be seen. Additionally, a family and their fur baby, who arrived and checked in after us, were seen promptly. Even if the patient in the room next to us was an emergency, we should still have been informed of any delays or at least notified that we were next in line.

I want to express the terrible experience I had with this clinic and Dr. ** Who was apparently responsible for my cat's care. I dropped off my 9 month old kitten at the clinic as she was having severe symptoms. She was lethargic, hiding, not eating and in overall distress. I made it clear to the staff she was unwell. Later, I received a call to inform me that she was in good health and they claimed her breathing was fine, her heart sounded good and they saw no concerns with her health. I insisted to run more tests and That I was sure she was not well considering I am around her at all times and she was very obviously not in good shape.

So like business you have good and bad employees. My dog has been with Banfield for over 10 years and in that time he has done well, until recently his health has developed in such a way that he can no longer be placed under Anesthesia. So the wellness plus plan that he is under covers dental cleaning. But unfortunately he can no longer receive the dental cleaning since his heart can not handle Anesthesia. When I try to modify his wellness plan by removing the dental. I am informed that in order to do this I have to pay off a balance of $375.00. To start a new 12 month contract. Even though being with this company for so many years. So now I am forced to continue to pay for a service that he can no longer use.

I had a great first visit to Summerville Azalea location ....I feared I would be upcharged for multiple procedures but just an exam with assessment was sufficient... They could have stretched the truth but didn't.... No effort to upsell!! I know others not had experiences that were good... think the specific staff of a location in a company can play huge role in customers' experiences.

Total scam.. I have the wellness plan. They will not process my payments then charge me late fees. When I go to the store to make a payment they tell me I need to make a payment over the phone. I'm just getting the run around and total waste of everyone's time.

I took my Chihuahua to the Banfield Clinic at Doorman Center in Spartanburg SC. Cost me $400. Just to walk in the door cost $166. Every test is $62.50 or more. You can't get out of the office for less than $300. Then they couldn't even tell me what was the cause of my Chihuahua's condition. They set you up for a follow-up. Which cost you another $166. STAY AWAY FROM THIS CLINIC!

8/27 took 10 month old in for spay. Wound opened twice, had to go back 3 times; the third for staples. She’s been given 2 different types of meds to keep her calm and it’s not working and they won’t help. The dog is suppose to be resting and she’s been traumatized and butchered. There’s no continuity in instructions from one person to the next. DO NOT GO HERE, please!! I’m in the wellness plan and this was suppose to be covered and wasn’t??