PetMeds Reviews

I highly recommend 1800 Pet Meds because of the customer service team members like Mason. Mason was truly so helpful and really made such a difference with placing my order for my dog. He was compassionate for the needs of my dog and made you feel important and was so kind which is such a rare thing to find today it truly felt like I was talking to a friend rather than a 1 800 number. Please give Mason the kudos he deserves because you have a loyal customer because of him and if he’s a reflection of the rest of your team 1800 pet meds is awesome because of them.

I would have given my experience with PetMeds a one star review however, after 3 or 4 times trying to address and fix my concern, I was finally was blessed with Miss Precious from Customer Service. This woman was patient, kind, friendly, knowledgeable and all the while very professional as she wove through the maize of presenting issues and solved my problem. She deserves a raise! Not only did Miss Precious solve my problem, but she gently educated me about order restriction policy, worked with her supervisor so that the discounts I thought I would receive came to pass, but apparently she also expedited the product delivery since it had taken so long for me to get my problem solved and my dog was past due for his medication. Thank-you Miss Precious! Because of you, I will continue to order from PetMeds.

I finally reached Cindy today and she was wonderful. She listened, was empathetic and did what I needed right away. I was going to stop ordering from you because I got an online offer for $55.99 for my ** tabs 44-88 lbs and went to order online. It gave me a code to use and that didn't work either. I called and talked to a male rep. He said there was nothing he could do then said he'd reach out to manager. Her first response was any price I saw on Google she won't accept. How could it give you a price, promo and your company name. Anyway after some time on the phone this woman boss said she'd call me back later that night. I waited all night, no call. So I wrote feedback and never heard back. I thought I'd try one last time and Cindy took care of me. Otherwise you would have lost me as a customer.

I called perhaps a week ago for a prescription refill. I was told that it was out of stock and that I would be notified once it was available. I called again today because I never received notification of availability. Spoke with Robert in customer service. He apologized that I wasn’t notified and told me it was in stock. Also, he offered to contact my vet’s office for approval of the refill. Since I had to call again to find out if it was in stock, Robert waived the shipping charge and filled the prescription. These days I appreciate great service like that more than ever. It’s terrific that Robert was empowered to do that without getting approval from someone else. More companies should give their employees the power to make things easier for the customer. I really appreciate that service from 1800 Pet Meds! Thanks!

I had a fantastic experience with PetMeds! I made an error with my order, but customer service representative went above and beyond to help me correct it. She was incredibly friendly, quick to respond, and made sure everything was sorted out without any hassle. I really appreciated her clear communication and the way she handled my mistake with such professionalism and care. It's rare to find a company that genuinely prioritizes customer satisfaction, and she truly exemplified that. I couldn’t have asked for better service. I'll definitely be returning for all my pet needs. Highly recommend!

We realized that we were running out of one of the dog food products we purchase from you, so I called in to find out when the next autoship was scheduled for. I was fortunate enough to speak with a young lady who was professional, patient, knowledgeable, caring and extremely helpful! Who could ask for more than that! Thank you Pet Meds for having great people to represent you!

I spoke with Leah and she was excellent! Leah researched the order and confirmed it was lost. Leah immediately requested a replacement and provided overnight shipping. Excellent custom service by Leah and she illustrates a great image for the company!

The best experience ever w/ the customer rep Peggy. Knowledgeable, professional, friendly and Helpful. She makes you want to keep placing orders! Very thorough w/ products your purchasing! She's great.

PetMeds is #1 in customer service. The representatives are courteous and knowledgeable, always helping me make the best choices and get great pricing deals. Shipping is always fast, too. I am a committed customer. Thank you, Pet Meds!