1-800-PetMeds

I just received the meds and the quantity in the bottle looks very little. So I decided to count it this time because we've been short on meds lately when we ordered and ALWAYS have to go buy some emergency meds from the vet which cost almost $7 each pills! So I counted and I only received 50 pills when I ordered 90. I am short 40 pills!! I am very disappointed and now I'm wondering if all the other months that I ordered is missing because I never counted it and my dog is always short on pills.

I cancelled an order THREE TIMES this week (April 2023), and the status changed back to active all three times. I emailed them. I texted them. I tried to online chat with them, but no one ever answered. I called them on the phone and talked to an extremely UNhelpful representative, who even called me by a wrong name during the call.

I ordered a bag of dog food on a Thursday advertised as 3 day shipping. Order confirmed. Recieved another email the same day that I needed to verify the order. I called immediately and rep said All is good and it will be shipped tomorrow morning (Fri). I did not receive an email confirming this so I called Sunday morning. It still hasn't been shipped. There's nothing they can do. He told me to go buy a bag of dog food at the store while I wait for it to arrive in 3-5 business days. Dog food is expensive these days, and I only budgeted enough for one bag this pay period. It feels like they didn't even care.

Ordered items for my dogs on Dec. 2 2022. Was told they would ship on Dec. 5, they didn't. Called again. Was told items would ship today Dec. 6. They didn't. Was told today items were out of stock and they would ship what they had tomorrow Dec. 7 and was disconnected by Carolyn in customer service, cancelled entire order, by a way of comparison I ordered items from Chewy on Dec. 2 and they arrived on the 4th as promised.

They compounded my dog's eye med. As per usual, I mailed in the new rx. Called to follow-up and they told me they no longer compound the med and that they sent an email telling me so. One email? I get multiple junk email from 1-800-petmeds daily! They should have sent letters! They promised to fax over the rx to another pharmacy. I have called with new pharmacy fax number 3 times already and still they have not faxed it over. Now I am on hold, waiting to see if they will mail me back my original rx. It's been over 10 minutes waiting. THEY SUCK. AVOID!!!

Tried a new vet with a telephone consultation. He recommended two prescriptions. I called them in to the customer service department, gave them my information and the vet's information so they could get the rx approved. They took two prescription information that I gave them and sent one to the new vet and the other to the existing vet that we have been using. Did NOt want the existing vet to know that we were trying another vet. 800 Petmeds made sure that the existing vet was aware that we tried a new vet. Will NOT do any future business with 800 Petmeds. They are not trustworthy or competent.

They were fine in the past, but this time I had 3 vets entered and selected the 2nd one. I recall looking back to be sure the right vet was selected. A few days later, I get a call from the 1st vet, that they haven't recently see my dog. At the web site, it had changed vets. I canceled that order and carefully did another, with the 2nd vet. The next day, it had also changed to the first vet.

Don’t waste your time trying to save a buck with this company. It’s not worth the hassle. I placed an order this morning at 7:45am. Was told a fax would be sent to my vet for approval. I gave them my payment information. Was told I would have my pet's medication by Monday. 4:55pm rolls around and still no confirmation email, nothing to indicate order was placed and on its way. I called back & they said my vet did not reply. My vet never received anything. They also Had all the wrong personal info on me I had updated with them this morning. I told them to cancel my order however I cannot trust they will do that since customer service is sketchy. I placed a “do not pay this merchant” with my bank. Never again. If you choose to order with them good luck.

Worst place to get medication for your pet. They don't follow Dr's prescriptions, directions and won't request written prescriptions. Verbal confirmation over the phone can leave room for error in properly administering your pet's med.

I shopped around different online pet pharmacies to always get the best price and every single one (ESPECIALLY the one my vet uses or owns) the price always goes up after the 1st order. The last time I ordered it went up $3 in 1 month!! 1-800-PetMeds has a consistently lower price & don't go up. In March of 2020 I paid $54.91 & this month August 2020 I paid $51.68 (I actually ordered 2 months for a total of $103.36). ln Feb 2020 I paid $83 for 1 month & the last month I ordered from my vet!! I'm not talking a little money...I'm saving $30 A MONTH. It's insane that we just want to care for our beloved pets and the vet wants you to buy from their supplier or them and they make it so difficult for some of us to pay for our pets health. Of course my vet also don't want send a fax prescription which is a 2 hour drive for the round trip to pick up a paper script for 3 months if I am lucky.