1800-PetMeds

I wish I would have read these reviews before I ordered through 1800-PetMeds. I received several emails and phone call advising me they did not get approval from my vet yet. I called my vet and they said they approved medication on 3/9 and it is now the 3/12. I called 1800-PetMeds, spoke to two different people, who said no approval from the vet. Someone is not telling the truth.

This will be very concise and direct. This company inflates prices then has sales that simply bring the price to market value as compared to other retailers. Luckily, I've been able to identify this scam before ever having to experience some of the other issues I've read about. Just save your time and money and use Amazon or a local Pet Supply Retailer.

I GOT A DAMN CALL AND SAID my order was being held up... again. I called and was told that you had the first fax via a phone call on Friday afternoon and that the order would go out on Monday. I had the vet office fax it in for the second time on Friday before I phoned. They said they had confirmation that it was sent. So pissed off when I found out you had not sent the order as you said. Now you are closed for the time I am addressing this issue again. It is over one week since I placed the order.

I have heard a lot about PetMeds and figured they were a legit company. Boy was I wrong. I placed an order for flea control for my dog. So far so good. The next day I received a confirmation that my order was okayed. The very next day I received another email informing me that my Vet refused to authorize the order and they had instructions what to do next (I kept a copy of PetMeds confirmation email). Unknowing to me PetMeds had already taken out the money from my account the instant I ordered it (without confirmation from my vet). Ok, I called my vet to find out why they did not authorize it. They told me that they did not do business with PetMeds because they had caused many problems with other vets including having to fight for their license.

I recently ordered a prescription for Vetmedin for my dog. My vet prescribes a quantity of 50 because that's how the manufacturer packages it. My local Pharmacy was out of stock, so I turned to 1800-PetMeds. It arrived today and I was more than a little surprised to see that the bottle was not in the box it normally comes in. Not a problem, just unexpected. When I opened the bottle, though, I noticed that the seal was broken - the perforated ring was already detached from the bottom of the cap.

I placed an order for a year worth of Revolution and Credillio. They charged my credit card $353.35. Then decided they didn't want to give me a year's worth. They charged my credit card another $262.00, for 6 months worth of meds, without my permission, and then called me to get permission. I told them to cancel the order and not charge me, because I did not know they had already charged me twice. They told me that my credit card was being denied. It turned out that I was now over the credit limit on my card and the credit card company froze my account. The woman put me on hold and then told me she had talked to the pharmacist and the pharmacist would make it so I could get all the year's worth of meds that they sold me in the first place. I was transferred to Mario and Mario couldn't get my card to go through either.

Our vet wanted to charge me $300 for an antibiotic for our dog on top of the $178.00 vet bill for a UTI. I am on limited income and I called them and was able to place the order with them. My vet approved the script next day and they are even waving the overnight fee for me. The price was also reduced by 90%!!!! Thank you 1800-PetMeds. You will always receive my business.

Placed order on 11/26. Vet approved. Got notification from PM that they hadn't. Called vet to ask them to call PetMeds. Shipped 11/29. As of 12/10/18 not received. Website said 3-5 days. I have emailed twice from two different emails with order number. No response. Get emails selling more product. Received email asking how my dog is feeling. LOL. Cust svc. blames holiday mail. Amazon gets me my things in 2 days via USPS during the holiday season. Meds being overnighted after I called. Waiting to see... Will probably not reorder. Will try another service.

I recently TRIED to place an order for a number of prescription medications. Received multiple emails from 1-800-PET-MEDS stating my order was on hold as my vet had not faxed them back. After confirming with my vet that they had faxed in the prescription twice previously, I asked them to please try again. Third time was the charm. Or so I thought. Then I started receiving emails from 1-800-PET-MEDS that there was a problem with my credit card. Funny thing is, my credit card company, when called, confirmed that multiple (more than one) temporary authorizations had been placed on my card by 1-800-PET-MEDS and all within an hour's time.

Placed an order for Revolution in September that was delayed due to Rx needed to be mailed in. Called in to follow up since a hold had been placed on my funds for the order already. Someone called me to tell me the Rx for was a different size and they changed the order to coincide with the Rx weight and would ship it that day. Another hold for this new amount was placed on my account and still no order - after they called me!

I recently had to put my 3 cats on monthly meds and it was pretty expensive getting it from my vet. I decided to give 1800-PetMeds a try. They make the call to the vet - all you do is place the order. The communication is excellent, my prescription was ok’d by my vet and the medication was at my door within a few days at half the price. I am very happy and will recommend them.

I ordered ** from PetMeds after my dogs would not eat the generic heartworm medicine I'd gotten from PetMeds last time. They wrote and said I needed a prescription from my vet; when I wrote back and said there should still be enough on the last prescription, and if not, to spread the order out among my other 2 dogs, they did! In less than an hour. I hated the idea of going back to my vet, or losing the discount for 12-per-box and getting the 6-per-box instead so they could spread the prescription out. They gave me the 12-per-box price and didn't have to. I was having a bummer of a day and this really helped. So far I have found them very good.

1800-PetMeds stole $98 and claimed it was a pre authorization but it was a full charge. They claimed they needed my CC information again to call my bank - since they do not see the charge. I do not feel comfortable giving out my card information to a company who has already fraudulently used it. I am now fighting the charge on my end. Do not use this company. Horrible customer service and do not have good business/accounting practices in place.

Had to give 1800-PetMeds a shout out; they always come through with a great attitude and helping hand. Each and every customer service associate is attentive, asks about my dog (by name), and seems genuinely happy to be doing their job, which is rare with most companies you have to reach out to nowadays. I honestly won't go anywhere else for my dog's arthritis meds; the price is great and the experience the employees provide can't be beat.

I placed an order for pain medication for my dog through 1-800-PetMeds on the 13th of May. My vet affirmed the order the same day and payment was authorized on 5/17. 5/23 called to find out where medication is... have to send ot out... so much for 7-10 days... They stated that they will upgrade to overnight for free when they fill the prescription. Noting... see a text from my bank on 5/30 that the charge has been shown up on my account... still no product... Never again... Will call to dispute charges and find someplace else...

I placed an order for pain medication for my dog through 1-800-PetMeds on the 9th of May. I received an email that I would need to provide a paper copy of the prescription from my Vet or my Vet could fax over a copy of the prescription. I mailed a paper copy of the prescription on the 11th of May. I contacted PetMeds by phone on the 18th and I was told that they will upgrade to overnight for free when they fill the prescription. That should've been my first clue that something is wrong with this company. I didn't even ask for the upgrade.

We live on a farm and it's necessary to have flea protection for our cats, especially since one is a barn cat that goes in and out as he pleases. Customer service is outstanding and our products arrive quickly. We receive coupons via email and that is super helpful with multiple cats. All three of them can be protected during flea season and we don't have too much pressure on the wallet. Excellent company. Worth buying at.

This is the first time I have ever ordered my dog's prescriptions online. I am out of town for a while and needed the medicine and my vet said they would call into any of the online pharmacies and it could get delivered to me. Well I placed the order and they contacted the vet. The vet took a few days and this company sent me a notice that the vet had not responded yet. I called the vet and they verified that they had received the request and would do it that day. My order was filled and I received it in 2 business days. I would not hesitate to go back and use them again!

I recently ordered heartworm medication for my dog from 1800-PetMeds. One day after placing the order, I received an email that my previous vet had not authorized the prescription. I called a customer service representative with 1800-PetMeds, notified them that I had changed vets, and asked if they could contact my new vet for authorization. The representative was extremely friendly, fast and efficient. She removed the charge for priority shipping due to the mix-up, even though it was my error. It is refreshing to interact with a company that prioritizes customer interaction and satisfaction!

I purchased a generic medicine for my dog instead of the name brand. 1800PetMeds reached out to me proactively to see how the medicine was. I responded to the survey saying that my pup didn't like it so I wouldn't be ordering it again. As a result of the survey, they sent me an email offering to replace with the name brand. All I had to pay was the difference in price between the two medicines. I will continue to use 1800PetMeds for all of my pup's needs!

Petmeds has won me over for a customer. I let myself get too low on medicine before ordering and my prescription was new. I called Petmeds late in the day (they verified my prescript and shipped my order that day - 2 days later it was in my mailbox). The day after ordering I realized I hadn't ordered the correct quantity of pills. I called to see if my ordered had been filled yet, it had, but Petmeds shipped me the extra pills and gave me the same discounts I had received on my original order. Petmeds customer service is the best around. Polite, friendly, and eager to make a happy customer. I was cautious about ordering online and had done my research to try and make sure the medicines I was getting were real. Petmeds filled all of these needed requirements. My total experience with Petmeds was excellent.

These people, located in Del Ray Florida say state law does not allow faxed or phone called scripts from the doctor. The other two vendors from Florida do both. When you send your script in the mail it takes them 2 weeks to process it. I cancelled my order, called another vendor and the new order arrived three days before PetMeds even got my order. Oh and they charged me for it even though I had cancelled the order a whole week before.

This used to be a good place to get dog medications, but NOT anymore. Too much conflicting info. I placed an order and there's no record of it...first they say there is no order, then it was cancelled like I requested, but I was charged TWICE. I was told there were no more refills, then someone else said I had one left. They also charge separately for items in the same order! You pay extra for overnight or priority and they send first class? Previously, I mailed them a script...they couldn't find it, claim they didn't get it, etc. I have PROOF that they did. After 18 years of doing business with them, I'm DONE! Tired of the aggravation. I'm also reporting them for FRAUD on my credit card because I was charged. AVOID THEM AT ALL COST, not sure what is wrong with these people, but something is!!!

5X flea treatment - This is my third time ordering this flea tick mite treatment for my dog. I order usually in 3-month boxes. This time I ordered 6 months. The more you order the better the price. The quality of this treatment is excellent it. Before when I was using all the other name brands I was at constant battle with mites and fleas. I HAVE NEVER HAD ANOTHER PROBLEM since using this. It is the generic form to Frontline and is exactly the same and way cheaper. I will not get my dog treatment anywhere else other than 1800-PetMeds. It is fast delivery and the packaging is always secure in a sturdy box and she even gets a Milk-Bone with her package which is so sweet. She enjoys seeing her box come. Thank you 1800-PetMeds. Talk to you soon for another order.

I ordered this prescription item for my elderly dog and much to my distress my beloved Sandy died shortly after the order was made. Not my first order with them. I always use them for the best price and free shipping. Never had to use customer service before and knowing this was a prescribed medication I thought it would be hard to return. They were so thoughtful and considerate that they brought me to tears. The gentleman at customer service told me, not to worry about the medication and gave me a full refund and told me to donate the meds to my local animal shelter. THEY HAVE A CUSTOMER FOR LIFE, not just the refund and the condolences but they also followed up with a e-mail. Great customer service.

I made a purchase of a 3 month supply of their "generic" cat flea treatment for cats, and it cost a total of $32.61. Purchase options to pay included various debit/credit cards, along with "PayPal" & "PayPal Credit" as well. I chose to pay by "PayPal Credit". I have excellent credit, and have made many purchases by using "PayPal Credit". I was sent an email within a few minutes after my purchase asking me to call their customer service number. I called them and they informed me that the purchase was denied. They said they needed the security number on the back of my card. Well... "PayPal Credit" does not have a card (for online purchases). I have used "PayPal Credit" for a few years now and NEVER had an issue.

I purchased flea medicine for my cat. I may have gotten it at a fairly decent price but I am very unimpressed with how slow shipping is. I have no plans on ever using this company for any of my pet medication needs again. I will just go with the new vet I found recently for everything. Sorry 1800-PETMEDS. I only give a company ONE shot to impress me and you blew it.

I have ordered from there for years and never had an issue. I ended up not needing a product and needed to order something different. I contacted their support, It was super fast, got a refund and got the new order taken care of by the agent who was super friendly and efficient. They are not requesting me to send back the products that I am not needed, asking instead that I'd give them to a shelter. Amazing culture and support. Thank you.

I called to make an order with a discount code that they sent because I am a loyal client for 6 years. The person taking the call charged me at full price and also charged me with the discount (by the way the wrong discount but that is another story). I called to dispute and they left me on hold for over 30 minutes, then started arguing with me like it was my fault and at the end, they did nothing for me. I had to call my bank directly, spend another 45 minutes on hold and they finally helped me. 1-800-PetMeds did not even call to follow up so PLEASE DO YOURSELF A FAVOR AND FIND ANOTHER COMPANY THAT PROVIDES THE SAME SERVICES.

I placed an order with 1800-PetMeds and received an order confirmation email stating I would receive another email when the order was shipped. After waiting 1 week and the payment taken out of my account I emailed the company as to why my order hadn't been shipped and the company responded with a request for my CVV # again over the phone. After refusing to give them this information the representative said they were cancelling my order. I immediately contacted my banking company and they confirmed the money had been received by 1800-PetMeds so they opened up an investigation.