PetMeds Reviews

I purchased prescription dog food and treats. After a month my dog would no longer eat the food. I emailed that I wanted to return the products (unopened) for a refund. They replied that they couldn't take the product back but would refund my last purchase. Dissatisfied with the reply I called and talked to "Don" he said not a problem we will issue a refund for all of your left over product. That was three days ago and I've yet to see any additional refunds beyond the last purchase. Their refund guide is so convoluted they can justify not refunding for anything or refunding for anything. When you reach out for additional help you are looking for additional help not new lies.

Really incredibly disappointed in the customer service (nonexistent) as well as the dishonesty and slow soeed of shipping. I ordered on 1/17 and got an email saying my order was received, then I got another on 1/19 that it was shipped. As of 1/21 usps was showing label was created but product never received, so I went back to my account to double check the records and despite having emailed me that my order was placed 1/17, online it now showed 1/18 and it said it had been shipped on 1/20…. Even though they emailed me on 1/19 that they’d already done that and on neither 1/19 or 1/20 had it actually been shipped.

After my last review a representative reached out to me to apologize and make things right. I will say she was very professional and took care of the issue I was having. I appreciate that she reached out, Thank you Cheryl!

I'd like to give a HUGE shout-out to 1-800-PetMeds for what they did for me! I had just refilled my dog's arthritis medicine for $115 when he passed away last weekend. I hadn't opened the bottle yet, so on a whim, I called 1800PetMeds to see if they would take it back. They said that they couldn't, since it was a prescription, but they'd still refund me the full price since my pet died! WHO DOES THAT??? What incredible customer service, and so greatly appreciated! A Class A company that genuinely cares about its clients.❤️

Ordering medication takes way too long. Tried to blame my vet. Cannot rely on getting my dog’s meds timely. My dog has a heart condition. Never ordering from Petmeds again. Over 2 weeks is ridiculous today.

Very disappointed in PetMeds. I placed an order on June 27, 2025, tracked the status for days and the site continuously stated they were contacting vet for approval. I contacted our vet who stated they put the Rx through. When I called PetMeds, I was put on hold for at least 1/2 an hour before I gave up. When I used the "Chat" option, it replied no one was available due to after hours. Wrong - the chat was taking place during their business hours. When I attempted to reach them by email, they did not respond. I wound up cancelling my order. This was my first and last experience with PetMeds.

I ordered a 12-month supply of Simparica Trio for my golden retriever. I have been a customer for years. It seems like every time there is a bit of an issue with the script being received and approved by the right veterinarian. We had two dogs in their files, both passed away a couple of years apart. I notified PetMeds. When we got our puppy Golden in Manhattan 3 years ago I purchased Simparica from them, noticed that the previous dogs were still listed with wrong veterinary addresses and gave them all the info for the new puppy Golden, apparently to no avail because at the beginning of June I ordered the 12-month supply to the address in California where we live now and gave them the approving veterinarian's info in Portland, name, number, address, everything they needed. They sent the script to a veterinarian in Irvine. Never lived there, never asked for the meds to be sent there.

My customer service representative Laila was amazing. She went above and beyond with my order. She was understanding, thoughtful and so willing to ease my stress. I will definitely keep this company in mind for referring thanks to her service.

I was so delighted to consult with Suzy over my order. She was very knowledgeable, friendly, and professional. She listened to my request and was exemplary to work with. I'll recommend my friends & family to PetMeds ❤️.

I have a 15-year-old dog that depends on Adaquan (prescription). Diana (1st tier call center) quickly responded to the emergency call that I made directly to PetMeds to sort out the problem, and escalated the situation immediately to Paul (Supervisor). Paul immediately reached out to the Vet clinic and sorted out the problem and entered the order. My confidence and respect for the PetMeds Staff is of the highest possible regard, and I commend the PetMeds Team for their appreciation and dedication to the needs of PetMeds Customers and their dependent companions.