PetMeds Reviews

I have been ordering from 1-800-PetMeds for a long time. I let my friend know about their sales but she said she had trouble getting her order. I ordered three items March 26, 2026. I got emails that two out of the three items were out of stock. I never did get the Friskies Pate even though I got three emails: June 5: "Your pick is still available," with a photo of the Friskies Pate, June 7: "One last look: This is your final reminder for the item you viewed," with a photo of the Friskies Pate. I wrote to customer service three times. The first time she wrote that the Shreds were still out of stock. That is an item I already got. Then, "Sorry the item is out of stock." I can cancel if I want to. No answer to last email. My bank has two identical charges for the item pending but no info on when they are shipping it.

I’ve been dealing with Petmeds for years. I recently placed an order for heart guard for my dog and it has not even been shipped out after 2 1/2 weeks. I sent in a prescription and had them call my vet and yet they still haven’t sent out the prescription. Customer service is a joke. I will never deal with them again.

I purchased prescription dog food and treats. After a month my dog would no longer eat the food. I emailed that I wanted to return the products (unopened) for a refund. They replied that they couldn't take the product back but would refund my last purchase. Dissatisfied with the reply I called and talked to "Don" he said not a problem we will issue a refund for all of your left over product. That was three days ago and I've yet to see any additional refunds beyond the last purchase. Their refund guide is so convoluted they can justify not refunding for anything or refunding for anything. When you reach out for additional help you are looking for additional help not new lies.

Really incredibly disappointed in the customer service (nonexistent) as well as the dishonesty and slow soeed of shipping. I ordered on 1/17 and got an email saying my order was received, then I got another on 1/19 that it was shipped. As of 1/21 usps was showing label was created but product never received, so I went back to my account to double check the records and despite having emailed me that my order was placed 1/17, online it now showed 1/18 and it said it had been shipped on 1/20…. Even though they emailed me on 1/19 that they’d already done that and on neither 1/19 or 1/20 had it actually been shipped.

After my last review a representative reached out to me to apologize and make things right. I will say she was very professional and took care of the issue I was having. I appreciate that she reached out, Thank you Cheryl!

I'd like to give a HUGE shout-out to 1-800-PetMeds for what they did for me! I had just refilled my dog's arthritis medicine for $115 when he passed away last weekend. I hadn't opened the bottle yet, so on a whim, I called 1800PetMeds to see if they would take it back. They said that they couldn't, since it was a prescription, but they'd still refund me the full price since my pet died! WHO DOES THAT??? What incredible customer service, and so greatly appreciated! A Class A company that genuinely cares about its clients.❤️

Ordering medication takes way too long. Tried to blame my vet. Cannot rely on getting my dog’s meds timely. My dog has a heart condition. Never ordering from Petmeds again. Over 2 weeks is ridiculous today.

Very disappointed in PetMeds. I placed an order on June 27, 2025, tracked the status for days and the site continuously stated they were contacting vet for approval. I contacted our vet who stated they put the Rx through. When I called PetMeds, I was put on hold for at least 1/2 an hour before I gave up. When I used the "Chat" option, it replied no one was available due to after hours. Wrong - the chat was taking place during their business hours. When I attempted to reach them by email, they did not respond. I wound up cancelling my order. This was my first and last experience with PetMeds.

I ordered a 12-month supply of Simparica Trio for my golden retriever. I have been a customer for years. It seems like every time there is a bit of an issue with the script being received and approved by the right veterinarian. We had two dogs in their files, both passed away a couple of years apart. I notified PetMeds. When we got our puppy Golden in Manhattan 3 years ago I purchased Simparica from them, noticed that the previous dogs were still listed with wrong veterinary addresses and gave them all the info for the new puppy Golden, apparently to no avail because at the beginning of June I ordered the 12-month supply to the address in California where we live now and gave them the approving veterinarian's info in Portland, name, number, address, everything they needed. They sent the script to a veterinarian in Irvine. Never lived there, never asked for the meds to be sent there.

My customer service representative Laila was amazing. She went above and beyond with my order. She was understanding, thoughtful and so willing to ease my stress. I will definitely keep this company in mind for referring thanks to her service.

I was so delighted to consult with Suzy over my order. She was very knowledgeable, friendly, and professional. She listened to my request and was exemplary to work with. I'll recommend my friends & family to PetMeds ❤️.

I have a 15-year-old dog that depends on Adaquan (prescription). Diana (1st tier call center) quickly responded to the emergency call that I made directly to PetMeds to sort out the problem, and escalated the situation immediately to Paul (Supervisor). Paul immediately reached out to the Vet clinic and sorted out the problem and entered the order. My confidence and respect for the PetMeds Staff is of the highest possible regard, and I commend the PetMeds Team for their appreciation and dedication to the needs of PetMeds Customers and their dependent companions.

I called 3 times and got different people that were all amazing! Very friendly, concerned about my needs, courteous and helpful. I would recommend 1 800 Pet Meds to anyone needing medications for their pets.

PetMeds, was exemplary after my beloved dog passed away. Iris was very compassionate and was very kind. She gave me a refund for the unopened medicine and even gave me a refund for the open medicine after I counted out the pills. I felt that was such a class act and went above and beyond customer service. She also deleted my autoship and removed my credit card payment. Again I was very happy with the customer service and will be recommending everyone to order from PetMeds.

I called (after hours) because I just placed an order online but forgot to put it on auto ship and Peggy in customer service was outstanding. She quickly found my order and changed my order to auto ship and then she also got permission from a supervisor to apply a $20 coupon to my order as a thank you for starting an auto ship! I am also very thankful they were manning the phones at 9:30pm Eastern time and she was even based in the US which is rare these days.

The representative that I spoke with was very kind and professional. She was extremely efficient and found discounts and coupons that helped lower my costs. I was very pleased with the final costs and with her excellent customer service!

I called with multiple questions about an order I have and new order I wanted and the need to make several changes. The girl who helped me was very informative and she even answered a couple of questions before I was able to speak them aloud! She was also friendly and confident in her job which was so nice! Good job PetMeds! You have the right people on your phones.

1800 PetMeds is very inconsistent with refilling my dog's Apoquel. He has horrible allergies were if he even misses his next dose within hours he will be biting and scratching like crazy and by the end of the day he's bleeding from constant irritation. I've had multiple calls with 1800 Pet Meds about the website not being accurate about shipping times and not being prompted in letting me know if they need the vet to give permission for refills. They also don't contact my vet when they are supposed to, to refill on time.

I am new to Pet Med and have been very satisfied. But today I had a complicated transaction/refund and was handled by Alexis. She was WONDERFUL!!! Thoughtful and professional. Today has made me to consider switching from the “Other” big pet company to 800 Pet Med for sure! Thanks.

We realized that we were running out of one of the dog food products we purchase from you, so I called in to find out when the next autoship was scheduled for. I was fortunate enough to speak with a young lady who was professional, patient, knowledgeable, caring and extremely helpful! Who could ask for more than that! Thank you Pet Meds for having great people to represent you!