1-800-PetMeds

Don’t waste your time trying to save a buck with this company. It’s not worth the hassle. I placed an order this morning at 7:45am. Was told a fax would be sent to my vet for approval. I gave them my payment information. Was told I would have my pet's medication by Monday. 4:55pm rolls around and still no confirmation email, nothing to indicate order was placed and on its way. I called back & they said my vet did not reply. My vet never received anything. They also Had all the wrong personal info on me I had updated with them this morning. I told them to cancel my order however I cannot trust they will do that since customer service is sketchy. I placed a “do not pay this merchant” with my bank. Never again. If you choose to order with them good luck.

Worst place to get medication for your pet. They don't follow Dr's prescriptions, directions and won't request written prescriptions. Verbal confirmation over the phone can leave room for error in properly administering your pet's med.

I shopped around different online pet pharmacies to always get the best price and every single one (ESPECIALLY the one my vet uses or owns) the price always goes up after the 1st order. The last time I ordered it went up $3 in 1 month!! 1-800-PetMeds has a consistently lower price & don't go up. In March of 2020 I paid $54.91 & this month August 2020 I paid $51.68 (I actually ordered 2 months for a total of $103.36). ln Feb 2020 I paid $83 for 1 month & the last month I ordered from my vet!! I'm not talking a little money...I'm saving $30 A MONTH. It's insane that we just want to care for our beloved pets and the vet wants you to buy from their supplier or them and they make it so difficult for some of us to pay for our pets health. Of course my vet also don't want send a fax prescription which is a 2 hour drive for the round trip to pick up a paper script for 3 months if I am lucky.

Pet Meds are expensive if your source is your vet (at least my experience is). I always get great deals with petmeds.com and they usually deliver before the expected time. I am a fan and I will always purchase from them. Thank you Petmeds!!!

My dog is on Antibiotics for kidney disease, when our vet told us to renew the prescription for another 12 days I ordered from Pet Meds and agreed to the $19.99 overnight charge. Nervous late afternoon the following day I called and was told by a woman that she could not understand why the order was not put through! I had to drive 40 miles each way to our vet to get a couple of tablets to cover until (?) the order is received. They offered to do away with the overnight shipping fee and a $15 credit. When I protested that this offer was insulting. I got an email from them telling me how reliable they are and to give my dog a kiss from them. There is a certain part of my anatomy that they may kiss.

Trying to play middle man between my Vets office and 1-800-PetMeds simply to order **... I'm in my Vet's office when they received the document from 1800PetMeds, Vets tells me as I'm walking out the office they they've already signed and sent it back. End of business that day and 1800PetMeds still shows my order on hold. Go to call them up to ask why they haven't released the order yet and if I can pay for faster shipping. However after sitting on hold 10 minutes... 15 minutes... nothing. Shot them an email with my order number, questions I had, and my contact information - nothing.

Ordered from the website 3 different times. Each time my order did not arrive. Checked my email to discover my order was on hold due to "payment needing to be verified." I thought there was an issue with my payment method as I used PayPal the first time. Switched to credit card and got the same error/hold status, stating I need to call a 800 number to verify my payment. I've never heard of this practice when ordering items online. This is not a standard practice when ordering items online, it did not sit right with me and made me feel like something was wrong/fishy with the company. Canceled the order and ordered from Chewy.com without any issues.

DO NOT USE 1800PETMEDS! You may or may not get your pet's meds. The customer service is rude and doesn't care if your pet is suffering while they continue to not ship the meds your pet needs. There is no confirmation of order, no tracking number, nothing. They will take your money fast, and then wait weeks to send the medications your pet needs, if you ever get them. Please don't make the mistake of giving your money to this awful business, YOUR PET WILL PAY THE PRICE!

I had an issue with a prescription for my dog. The error was with the vet, and when I called 1800 pet meds, they took the time to research the issue and then called the vet to straighten out the problem. As a result, the prescription was filled and shipped the same day I called. I was never placed in a queue and spoke to a real person within seconds of my call--no options to choose from, just a direct connection to customer service.

Doesn't show shipping charge till after you check out. They if you cancel order immediately (within seconds), they'll show canceled, but still send order. Run! They have Vaseline out and are waiting for you!