PetMeds Reviews

I highly recommend 1800 Pet Meds because of the customer service team members like Mason. Mason was truly so helpful and really made such a difference with placing my order for my dog. He was compassionate for the needs of my dog and made you feel important and was so kind which is such a rare thing to find today it truly felt like I was talking to a friend rather than a 1 800 number. Please give Mason the kudos he deserves because you have a loyal customer because of him and if he’s a reflection of the rest of your team 1800 pet meds is awesome because of them.

I would have given my experience with PetMeds a one star review however, after 3 or 4 times trying to address and fix my concern, I was finally was blessed with Miss Precious from Customer Service. This woman was patient, kind, friendly, knowledgeable and all the while very professional as she wove through the maize of presenting issues and solved my problem. She deserves a raise! Not only did Miss Precious solve my problem, but she gently educated me about order restriction policy, worked with her supervisor so that the discounts I thought I would receive came to pass, but apparently she also expedited the product delivery since it had taken so long for me to get my problem solved and my dog was past due for his medication. Thank-you Miss Precious! Because of you, I will continue to order from PetMeds.

I finally reached Cindy today and she was wonderful. She listened, was empathetic and did what I needed right away. I was going to stop ordering from you because I got an online offer for $55.99 for my ** tabs 44-88 lbs and went to order online. It gave me a code to use and that didn't work either. I called and talked to a male rep. He said there was nothing he could do then said he'd reach out to manager. Her first response was any price I saw on Google she won't accept. How could it give you a price, promo and your company name. Anyway after some time on the phone this woman boss said she'd call me back later that night. I waited all night, no call. So I wrote feedback and never heard back. I thought I'd try one last time and Cindy took care of me. Otherwise you would have lost me as a customer.

I called perhaps a week ago for a prescription refill. I was told that it was out of stock and that I would be notified once it was available. I called again today because I never received notification of availability. Spoke with Robert in customer service. He apologized that I wasn’t notified and told me it was in stock. Also, he offered to contact my vet’s office for approval of the refill. Since I had to call again to find out if it was in stock, Robert waived the shipping charge and filled the prescription. These days I appreciate great service like that more than ever. It’s terrific that Robert was empowered to do that without getting approval from someone else. More companies should give their employees the power to make things easier for the customer. I really appreciate that service from 1800 Pet Meds! Thanks!

I had a fantastic experience with PetMeds! I made an error with my order, but customer service representative went above and beyond to help me correct it. She was incredibly friendly, quick to respond, and made sure everything was sorted out without any hassle. I really appreciated her clear communication and the way she handled my mistake with such professionalism and care. It's rare to find a company that genuinely prioritizes customer satisfaction, and she truly exemplified that. I couldn’t have asked for better service. I'll definitely be returning for all my pet needs. Highly recommend!

After my last review a representative reached out to me to apologize and make things right. I will say she was very professional and took care of the issue I was having. I appreciate that she reached out, Thank you Cheryl!

I'd like to give a HUGE shout-out to 1-800-PetMeds for what they did for me! I had just refilled my dog's arthritis medicine for $115 when he passed away last weekend. I hadn't opened the bottle yet, so on a whim, I called 1800PetMeds to see if they would take it back. They said that they couldn't, since it was a prescription, but they'd still refund me the full price since my pet died! WHO DOES THAT??? What incredible customer service, and so greatly appreciated! A Class A company that genuinely cares about its clients.❤️

Ordering medication takes way too long. Tried to blame my vet. Cannot rely on getting my dog’s meds timely. My dog has a heart condition. Never ordering from Petmeds again. Over 2 weeks is ridiculous today.

Very disappointed in PetMeds. I placed an order on June 27, 2025, tracked the status for days and the site continuously stated they were contacting vet for approval. I contacted our vet who stated they put the Rx through. When I called PetMeds, I was put on hold for at least 1/2 an hour before I gave up. When I used the "Chat" option, it replied no one was available due to after hours. Wrong - the chat was taking place during their business hours. When I attempted to reach them by email, they did not respond. I wound up cancelling my order. This was my first and last experience with PetMeds.

I ordered a 12-month supply of Simparica Trio for my golden retriever. I have been a customer for years. It seems like every time there is a bit of an issue with the script being received and approved by the right veterinarian. We had two dogs in their files, both passed away a couple of years apart. I notified PetMeds. When we got our puppy Golden in Manhattan 3 years ago I purchased Simparica from them, noticed that the previous dogs were still listed with wrong veterinary addresses and gave them all the info for the new puppy Golden, apparently to no avail because at the beginning of June I ordered the 12-month supply to the address in California where we live now and gave them the approving veterinarian's info in Portland, name, number, address, everything they needed. They sent the script to a veterinarian in Irvine. Never lived there, never asked for the meds to be sent there.