PetMeds Reviews

1800petmeds.com

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About PetMeds

1-800-PetMeds is a pharmacy that sells medications and supplies for dogs, cats and horses online or over the phone. You can mail your pet’s prescriptions or have your vet verify the scripts with 1-800-PetMeds. The company’s pet-supply pricing is competitive, and its rewards program offers a $5 credit when you earn a certain number of points. It backs its products with a satisfaction guarantee and delivers most products within a week.

Pros
  • Competitive pricing
  • Satisfaction guarantee
  • Fast shipping
  • Rewards program
Cons
  • Some customer complaints
  • Order minimum for free shipping

Featured Reviews

Society Hill, SC
Verified purchase
I had an issue with a prescription for my dog. The error was with the vet, and when I called 1800 pet meds, they took the time to research the issue and then called the vet to str...

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Modesto, CA
Verified purchase
I have been using PetMeds for over two years and always experienced them to dependable and also learned they are affordable medication! Our dog is on life long medication and so I...

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What is PetMeds?

PetMets is an online pet pharmacy that sells major heartworm and flea and tick meds as well as other medicine, supplements, vitamins and supplies. For prescription orders, you can mail the prescription or provide your vet’s contact info for verification.

The company fulfills prescriptions in five to seven days, and other orders often arrive within a few days. PetMeds is accredited by the National Association of Boards of Pharmacy as an online veterinary pharmacy, and its products are covered by a satisfaction guarantee.

PetMeds pricing

PetMeds offers competitive pricing on pet supplies, though its costs can vary quite a bit. For example, six months of heartworm medication can range from $20 to $120, depending on the brand and pet size.

Orders over $49 ship free, but there’s a $4.99 shipping fee for orders below this threshold. The company advertises frequent deals, numerous coupons and a rewards program. Sign up for its email newsletter for discount alerts.

PetMeds FAQ

Do you need a prescription for PetMeds orders?

To order Rx meds, you need a valid prescription from your vet. You can either mail the prescription yourself or provide your vet’s info for confirmation. The site also offers non-prescription medications.

How do I order from PetMeds?

You can place an order online or over the phone. If you’re ordering prescriptions, you’ll need to mail in the script or provide your vet’s contact information.

Does PetMeds ship internationally?

PetMeds ships nonprescription orders to Canada. It doesn’t ship prescription orders outside the U.S.

Does PetMeds offer a product guarantee?

Yes, PetMeds offers a 100% satisfaction guarantee on all orders. If you aren’t satisfied with a product, you can return it for a refund.

Is PetMeds legit?

PetMeds is a legitimate and reputable online pharmacy. The company has been verified as an online veterinary pharmacy by the National Association of Boards of Pharmacy. Some of its customers have complaints, but all its products are affordable and protected by a money-back guarantee.

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PetMeds Reviews

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    Page 1 Reviews 0 - 5
    Customer ServiceStaff

    Reviewed April 24, 2025

    I highly recommend 1800 Pet Meds because of the customer service team members like Mason. Mason was truly so helpful and really made such a difference with placing my order for my dog. He was compassionate for the needs of my dog and made you feel important and was so kind which is such a rare thing to find today it truly felt like I was talking to a friend rather than a 1 800 number. Please give Mason the kudos he deserves because you have a loyal customer because of him and if he’s a reflection of the rest of your team 1800 pet meds is awesome because of them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 7, 2025

    I would have given my experience with PetMeds a one star review however, after 3 or 4 times trying to address and fix my concern, I was finally was blessed with Miss Precious from Customer Service. This woman was patient, kind, friendly, knowledgeable and all the while very professional as she wove through the maize of presenting issues and solved my problem. She deserves a raise! Not only did Miss Precious solve my problem, but she gently educated me about order restriction policy, worked with her supervisor so that the discounts I thought I would receive came to pass, but apparently she also expedited the product delivery since it had taken so long for me to get my problem solved and my dog was past due for his medication. Thank-you Miss Precious! Because of you, I will continue to order from PetMeds.

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      Customer ServicePriceStaff

      Reviewed April 3, 2025

      I finally reached Cindy today and she was wonderful. She listened, was empathetic and did what I needed right away. I was going to stop ordering from you because I got an online offer for $55.99 for my ** tabs 44-88 lbs and went to order online. It gave me a code to use and that didn't work either. I called and talked to a male rep. He said there was nothing he could do then said he'd reach out to manager. Her first response was any price I saw on Google she won't accept. How could it give you a price, promo and your company name. Anyway after some time on the phone this woman boss said she'd call me back later that night. I waited all night, no call. So I wrote feedback and never heard back. I thought I'd try one last time and Cindy took care of me. Otherwise you would have lost me as a customer.

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      Customer ServiceStaff

      Reviewed April 1, 2025

      I called perhaps a week ago for a prescription refill. I was told that it was out of stock and that I would be notified once it was available. I called again today because I never received notification of availability. Spoke with Robert in customer service. He apologized that I wasn’t notified and told me it was in stock. Also, he offered to contact my vet’s office for approval of the refill. Since I had to call again to find out if it was in stock, Robert waived the shipping charge and filled the prescription. These days I appreciate great service like that more than ever. It’s terrific that Robert was empowered to do that without getting approval from someone else. More companies should give their employees the power to make things easier for the customer. I really appreciate that service from 1800 Pet Meds! Thanks!

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      Customer ServiceStaff

      Reviewed March 28, 2025

      I had a fantastic experience with PetMeds! I made an error with my order, but customer service representative went above and beyond to help me correct it. She was incredibly friendly, quick to respond, and made sure everything was sorted out without any hassle. I really appreciated her clear communication and the way she handled my mistake with such professionalism and care. It's rare to find a company that genuinely prioritizes customer satisfaction, and she truly exemplified that. I couldn’t have asked for better service. I'll definitely be returning for all my pet needs. Highly recommend!

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      Customer ServiceStaff

      Reviewed May 14, 2025

      We realized that we were running out of one of the dog food products we purchase from you, so I called in to find out when the next autoship was scheduled for. I was fortunate enough to speak with a young lady who was professional, patient, knowledgeable, caring and extremely helpful! Who could ask for more than that! Thank you Pet Meds for having great people to represent you!

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      Staff

      Reviewed May 13, 2025

      I spoke with Leah and she was excellent! Leah researched the order and confirmed it was lost. Leah immediately requested a replacement and provided overnight shipping. Excellent custom service by Leah and she illustrates a great image for the company!

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      Customer ServiceStaff

      Reviewed May 12, 2025

      The best experience ever w/ the customer rep Peggy. Knowledgeable, professional, friendly and Helpful. She makes you want to keep placing orders! Very thorough w/ products your purchasing! She's great.

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      Customer ServiceStaff

      Reviewed May 7, 2025

      After struggling to use the website for almost an hour I finally gave up and called and spoke to Zoe, who quickly and efficiently took care of my needs.
      I don’t think I’ve ever had success using the website, but whenever I call, I receive the best service.

      Today’s interaction with Zoe was no exception! Zoe was friendly and patient. Thanks, Zoe♥️

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      Customer ServicePricePunctuality & SpeedStaff

      Reviewed May 6, 2025

      PetMeds is #1 in customer service. The representatives are courteous and knowledgeable, always helping me make the best choices and get great pricing deals. Shipping is always fast, too. I am a committed customer. Thank you, Pet Meds!

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      PetMeds Company Information

      Company Name:
      1-800-PetMeds
      Website:
      www.1800petmeds.com