1-800-PetMeds

I had an issue with a prescription for my dog. The error was with the vet, and when I called 1800 pet meds, they took the time to research the issue and then called the vet to straighten out the problem. As a result, the prescription was filled and shipped the same day I called. I was never placed in a queue and spoke to a real person within seconds of my call--no options to choose from, just a direct connection to customer service.

I always buy from 1800-PetMeds and this one time they forgot to ship an item. I called. They were very helpful without asking they Shipped out the product overnight!! Free of charge! Great company. Highly recommend.

I have been using PetMeds for over two years and always experienced them to dependable and also learned they are affordable medication! Our dog is on life long medication and so I appreciate their excellent business practice!

Trying to play middle man between my Vets office and 1-800-PetMeds simply to order **... I'm in my Vet's office when they received the document from 1800PetMeds, Vets tells me as I'm walking out the office they they've already signed and sent it back. End of business that day and 1800PetMeds still shows my order on hold. Go to call them up to ask why they haven't released the order yet and if I can pay for faster shipping. However after sitting on hold 10 minutes... 15 minutes... nothing. Shot them an email with my order number, questions I had, and my contact information - nothing.

Ordered from the website 3 different times. Each time my order did not arrive. Checked my email to discover my order was on hold due to "payment needing to be verified." I thought there was an issue with my payment method as I used PayPal the first time. Switched to credit card and got the same error/hold status, stating I need to call a 800 number to verify my payment. I've never heard of this practice when ordering items online. This is not a standard practice when ordering items online, it did not sit right with me and made me feel like something was wrong/fishy with the company. Canceled the order and ordered from Chewy.com without any issues.

DO NOT USE 1800PETMEDS! You may or may not get your pet's meds. The customer service is rude and doesn't care if your pet is suffering while they continue to not ship the meds your pet needs. There is no confirmation of order, no tracking number, nothing. They will take your money fast, and then wait weeks to send the medications your pet needs, if you ever get them. Please don't make the mistake of giving your money to this awful business, YOUR PET WILL PAY THE PRICE!

Doesn't show shipping charge till after you check out. They if you cancel order immediately (within seconds), they'll show canceled, but still send order. Run! They have Vaseline out and are waiting for you!

First, this company does not acknowledge orders. Most reputable companies send an email and follow up with shipping info. The label on my product indicates it was filled 11/4 19 yet I just received it today, 11/19/19. Sorry but this is 2019 not 1960. Nearly 3 weeks is just too long for me. I will not order from them again.

I bought my cat some ** transdermal gel which is used to treat hyperthyroidism. When the packaged arrived it was in a box that had an ice pack in it. Which is nice but but confusing because it's not like it's the middle of summer and I've never heard of transdermal gel needing refrigeration. Then the syringe says oral use only. Transdermal gel is not oral medication, transdermal literally means through the skin. I ended up having to call customer service three different times just for them to confirm that it does go on the ear and to disregard where it says oral use only.

I placed an order online for non-prescription flea medication. A couple of hours later I receive an email that I need to call to verify my information. I use Live Chat to ask what the issue is. I was told it was not a payment issue but I still needed to call in because they needed to verify my information. WHAT?? I have never had to do that when placing an online order with ANY company. I canceled my order and gladly paid a few bucks more to order from Chewy without the hassle. That is the most ridiculous thing I have ever heard. I will not be returning as a customer.