Banfield Pet Hospital Reviews

I called to schedule an emergency visit due to my pet is getting worse even with the medications they gave me for my pet. I asked if I can bring him in today due to that he’s not eating or drinking and they said they had no availability. Receive no sympathy whatsoever from the person on the phone. Made me feel that I had no hope for my pet so I asked what can I do to put him down out of his misery. They call back to schedule an appointment for that but not to help him. This is the worse place ever. They use to be kind and had great staff. Not anymore.

I have a wellness plan with Banfield for my two dogs, a mix breed and AKC German Shepherd 3 month old puppy! My puppy injured his paw at 6:30 this morning when getting out of his crate to go potty. It is now almost 1pm. I called Banfield, explained my puppy was limping, holding his paw in the air, I’ve iced it and kept him resting and he is still hurting!! I was told the vet, Alton **, was not taking anymore patients today!!! Oh, I could DROP him off tomorrow morning! Or call around to other Banfield locations!! I WILL NOT DROP my puppy OFF!! I will be with him!! I want to know EXACTLY what is being done to my puppy!

Absolutely SCAM SCAM SCAM. They just rip you off in making unnecessary tests and unnecessary expenses. They took a lot of money from me and wanted to hospitalize my cat, one night $1500. I didn't accept it. Went to another vet. It came out that my cat suffers from his tongue and the cure was very simple. They are not animal lovers. I don't believe in that when I see all the other reviews as well. If they would like they wouldn't let him suffer for 3 days. In the billing it says they did dental check, which I don't believe they did because they could see it then, it was huge on his tongue. I don't know how but why is this place not sued?

Do not trust your pet to them.! They sent my fur brother home only for him to die a terrible death less than 12 hours of leaving an appointment. AFTER I asked them was he suffering and should I put him to sleep? I was told that he was not at that point, that the meds and diet change should work. I paid over $600 and purchased the suggested dog food. I hope you see this before you take your fur family member.

I cannot express enough gratitude for the incredible team at the Banfield Newport News location. Recently, my beloved dog, Louis got out of my arms and ran out of the building and went missing, and I was devastated. From the moment Louis took off, the doctor and her staff went above and beyond. They immediately sprang into action, and also kept me informed of everywhere Louis went. To my utter relief and joy, they finally caught him. They didn’t just stop at searching— Their compassion and determination during such a stressful time were extraordinary. It’s clear that their commitment to animals goes far beyond standard care; they genuinely care about their well-being and their families.

Banfield Pet Hospital in Maryland City Laurel. Maryland really do suck. My Fur baby who's 10 years old was put on pain medication to help her Arthritis, and was told by the doctor that this is medication that she's gonna be on for the rest of her life. This is now the second time that I go to get her medication and there are no refills on it. The doctor does she have seen since the doctor came there? It's off and won't be there for about 4 days. The other doctors who could look at her chart and see that everything's current Refuses to do it so my baby has to suffer, because this place doesn't care. For me this place has gone down. All they care about is the wellness plans.

Not enough stars for Dr. ** and the entire staff at Banfield Arundel Mills. They are awesome. They’re caring, patient, kind beyond words. I want to Thank everyone for your kindness. From Jackson’s family.

I really should have looked at all the reviews from different sites about Banfield first before making any rash decisions but at the time, my cat was pretty sick, vomiting and was unable to keep any food down. The vet I normally would take my cat to (mind you, he's received vaccines he needed from there) however his vet is elderly and was constantly getting sick so unfortunately I had to take him somewhere else. I took him to Banfield. To do an xray and other tests he would need was going to be over $700 something so they told me about the wellness plan and how I can "save money" and of all the benefits. Dumb me thought would be good and save money, just $48.55 a month. Well somehow it got raised to $68 a month and I still had to pay out of pocket for his vaccines that they claimed he was missing, and medicines.

The value of thier wellness plan is zero. Another way to just make extra money every month. No constant clinician is assigned to your pet. No actual post-care follow-up anymore. They misdiagnosed our pet initially and she ended up getting diabetes from their poor diagnosis and passed away 8 months later.

I showed up to drop off my cat for a comprehensive exam and dental cleaning. No hello or anything from the receptionist. She just asked, "are you dropping off (cat's name)?" without looking up. So that was strike one. Like, "first of all, good morning!" Anyway, normally the vet calls after an exam to let me know how the cleaning went, how they're coming off anesthesia, etc, but nothing from this guy. I showed up an hour before they close to pick up my cat either way. Never saw the vet. Other vets that work at this location would come out to explain how things went, pointing things out on my bill, etc., nothing from this guy. When I brought my cat out, he didn't even have a bandage over the catheter site (because I'm pretty sure a catheter never went in). I think they just trimmed my cat claws, shaved his paw, then left him in the carrier until it was time for me to pick him up, filling in the notes on the invoice as necessary.

If I could give zero stars I would. Mars Inc. is only out to make a profit at the expense of your pet. Every time I bring my dog in, they try to upsell add on services such as anal glands, or nail trimming. They herd your pet in like cattle, and crate them all day until an overworked veterinarian has time to see them. It is difficult to make an appointment where you can bring your pet in and stay with them. Your pet is traumatized enough having to go to the vet, and then they want them to sit in a crate all day waiting to be seen.

Had a scheduled visit. I was early but taken in quickly and taken to private room for exam. Remarkably clean facility. Taken in by Abbey **, a skilled front desk person. I had all records for my dog which were scanned into their system. Pet was seen initially by Lisa who spent time treating pet with love and getting down on floor with him. Then Jennifer **, DVM came in and gave pet a very thorough exam. Vaccines were administered rapidly without a sound from pet who was never in any distress. All in all, a very pleasant and well skilled staff who performed in a very professional manner throughout the process. I would recommend them without reservation.

Conyers location - Sam the team lead.. rude, indifferent and condescending. I've spent over $500 the past month and I am ON a wellness plan. I went through the Banfield app for a virtual visit. Absolutely no help whatsoever. I was speaking with someone who "BY LAW" can't advise me. What is the point of having virtual visits if it is with a vet tech who again BY LAW can't advise anything but to bring my baby in. I am reiterating "BY LAW" because the tech must've said it to me a dozen times. So I bring my baby in and after 200.00+ I left with **. The same ** that would've cost 10 bucks at my local pharmacy.

They will sign you up for a contract that is way too expensive and doesn’t add up. If you try to cancel you will owe them still and they are soulless about giving you your money back. Go with someone local.

The individual hospitals & staff are usually very good. The so-call wellness plan is pretty much worthless for what they charge and what they pay. They will keep charging you after pet dies. Not recommended, choose a better plan!

This is the worst "professional" experience of my life. My dog wasn't limping at all until the day he had his checkup at Banfield. It progressed into what they called a brachial plexus injury, which is when nerves have been injured. Well, they were injured alright, and logic says by someone at Banfield, because he didn't have a limp until he was seen there. They just kicked me out of there today because I was cursing and the techs and vets can't deal with someone who is upset and has real concerns and they go boo-hooing to their boss. I see they're at 1.14 stars on here and 1.1 on consumeraffairs.com. Yikes! Now I know why. A fabulous vet who used to work there and saw my pet for a few years left, and told me the reason they left is because upper and middle management have no clue, that they hire the worst people because they're cheap and don't want to spend money, and that the office they worked in, the one I've been going to, was a shambles.

How is this place able to operate! Our family pet had to be put down by an emergency vet, not related to Banfield. The Doctor on duty reviewed the medical records and stated that they (banfield) should have caught the issue. Her red blood cell count was dropping because of an infection. And Banfield completely missed. Because of that our little angel is now an angel. Upon calling Banfield and explaining that we want to cancel her plan, we are told that we still have to pay on this plan even though they are the reason our cat is no longer with is. Way to make a difficult situation more traumatic. I'm posting everywhere I can to get this place shut down or seriously revamped. Just look at the well over 2000 reviews and see... 1.1 rating. BBB where are you.

They will continue to charge you for a Wellness Plan even after your pet passes away. I would never recommend this to anyone. Go to your locally owned vet and be treated with decency. I feel absolutely taken advantage of—my dog passed away last month, yet I am still being billed monthly for a plan that I cannot use. This is on top of the additional out-of-pocket expenses I had to cover for services at the time of her passing.

My dog had comprehensive exam with tooth cleaning month ago. They told me he is in good health. My dog died yesterday due to stomach cancer, This is not only bad experience with Banfield. Do not use Banfield, they are very bad.

I took my cat to one of these Banfield hospital at PetSmart store in Orlando area for itching his face and ears and runny eyes. That was my big mistake. As soon as the doctor starting to examine my cat, he started talking about fleas and mosquitoes and tapeworms. I told him this cat is indoor pet, away from any other animals and never had issues with fleas or any other bugs inside my place for last few years. But this dr. didn't want to listen to any information I gave, and he kept pushing medication for flea control and other medication. I told him he doesn’t need any flea control med, but he added this Revolution Plus flea medication to the list of other medication.

Avoid Banfield's wellness plans. They inflate the costs of their services, and the "discounts" you get with the plans are still more expensive than reputable vets charge. And when your pet dies, you are still charged the remainder of the plan or they back charge you for the services that your pet received. It's impossible to get to the company's customer care department or to their leadership. Also, they sold our information without our consent to a third-party company - dog's Cemetery.

It started when we first got our plan. First visit after purchasing the plan for our pet all of what I consider standard pet shots and recommended Banfield Pet requirements for our Pet were all additional. Every visit minimum was 150-300 out of pocket for recommended shots or medicine recommended from Banfield Vet. Nothing ever covered by plan! Just recently in May I called in to cancel my contract from any further monthly charges and any automatic renewals as our pet is no longer with us and the CS Rep handled all my concerns following month automatic charges continued. I called back in and the CS rep that placed me on hold for more than 45 minutes will not pick up the line as I was asking all the right questions that are in their system to tell me, "Sorry that the previous Rep didn't explain that you will still be charged the remainder of your contract for outstanding services provided!"

I was with Banfield Pet Hospital for years, easily over 10 years. We had an amazing doctor at the MP location. Not only was the doctor amazing, but the staff was as well. Sadly, my fur-babies' doctor left after many years, and that is when MP went downhill. Not only did the doctor leave, majority of the staff did as well. The new shift manager, she is useless, and has no clue what she is doing. I had one nurse argue with me when I corrected her on a medication she tried to give my dog- a medication my dog is allergic to. The corporate portion have no clue about the rapport we, the clients build with the doctor and staff. I lost 3 fur-babies in a year, due to age, and my fur babies entire nursing staff, came in the room with me and said their goodbyes to my fur babies. They cried with me, and supported me. Corporate doesn't care about that- they just think money.

I had my card stolen and was not aware that My Banfield was linked to it. I changed the card in my account and thought it was taken care of...NO. Not only was it not they sent my account to collections WITHOUT notification to me that there was problem and the rep from Banfield said this was typical. They have ALL my information including mailing address. Nothing. Do NOT...there are much more competent businesses to patronize.

I was told that this pet insurance was monthly and that I could cancel at any time. I purchased in December of 2023. I have called repeatedly to cancel. I'm put on hold, told that they would call me back, and even lied to about the cancelation. I'm now being charged $800, the full contract price, to cancel. I was just told that it's canceled, but that I can use the services until December. And, the services were never included. There was always a fee. The agents are incentivized to keep the customer. They do everything not to cancel. I'm at an attorney and plan to sue.

Customer service is TERRIBLE - I DO NOT RECOMMEND THIS PLACE AT ALL. I've had a very bad experience again at Banfield in Doral. They do not respect the client's time. I had an appointment scheduled more than a month in advance, and when the day comes, they tell you that the doctor can't see you, or if you want, you can leave her and pick her up at the end of the afternoon. When I made the appointment, I was very specific: NO LEAVING HER - NO WAITING.

Our 9-year-old Lab, was on Banfield’s “wellness plan” since June 2015. During her routine “wellness checkup” in January a lump was “accidentally” found on her throat. I was quoted an outrageous price for X-rays. I called some other Vets and was told X-rays would not reveal the issue, an MRI was the better way to go. The MRI revealed the growth has invaded the thyroid gland and is too large to be removed. I blame Banfield pet hospital for paying more attention to whether or not the anal gland needs to be expressed for an additional fee, rather than thoroughly checking the animal to locate any newly developing growths or tumors that can be nipped in the bud.

Do not sign up for the Wellness Plan. They just want your money. My husband got transferred and there was no Banfield near our new home. We have been with Banfield for 10 years with three dogs and a cat. I tried to cancel the plan and was told no. We had to continue making payments until we had paid for a year. If you sign up for this program, you are LOCKED in. Be careful.

I have been with Banfield since my sweet little dog was a puppy. 14 years! I just had to put her to sleep and when I called to cancel her insurance I was told I had to pay $364.00 for the rest of the year. I was shocked and disgusted. My dog has died and I still need this pay organization. Heartless. Never will I use Banfield. Unreal!

These people are horrible. Do not take your pet there. We got the wellness plan and they are charging double what is promised. I went to try to cancel, and I have to pay $700 in "already received services". When I do bring my dog, they never find issues that I can visibly see, they always say the dog is fine and find something I can't see to charge me for.

Please do not take your pet to Banfield or get the Optimum Wellness plan! I am telling you this to save you money and your pet's life. Here is my experience with them in Orchard Park and Amherst NY. I have been taking my dog to Banfield in both Orchard Park NY and Amherst NY since last year. In September 2023, I took her in for an emergency because she was coughing consistently and was diagnosed with a "collapsed trachea". She is a small 5lb dog. I administered both medications that were prescribed which was an antibiotic and cough suppressant. She continued to pant heavily and cough for almost a month after that. 

You paying for an insurance that doesn’t cover all and if you have to cancel because your pet died, services provided are due! What was the monthly insurance for? It is ridiculously stupid, and you don’t get informed until the end.

I WAS WAITING FOR 3 HOURS! My appointment was at 4:30 and I was seen at 6:30. Then they took my dog for a check up and took them 1 hour to do a fecal test and normal check up with no bloodwork or anything. I left there Friday night at 7pm and they called my phone 20 mins later and asked if I’m still around and that they forgot to get him his allergy shot!!! How can I trust this place anymore? 3 hours of waiting is insane. I’m so disappointed at the level of care. They acted like this is normal and “it can be like that sometimes” and never apologized until the end that they forgot to do the main procedure I was there to do.

Be aware this is not insurance. Banfield has taken my money and you are not allowed to cancel your policy even if you no longer have your dog. Insurance is something That you have in case but what they are actually doing is taking your money until they feel like that's what they want to do. I have tried to cancel m the policy since Dec. When I asked to talk with a supervisor I was told I could not. Because they don't have any around at that time. So this must mean that no one is on charge of this place and they all just run around amuck. I beyond anger as this past encounter lead me to have a meltdown just trying to end a policy that I pay almost 63 dollars for that had not been needed since I no longer have my dog

Your location. Banfield Pet Hospital 6216 US-30, Greensburg, PA 15601 Veterinarian ** 1090 points. 5 minutes ago. 1st off, I have a 4 year old German Shepherd... If I could use 0 stars I would. This is a horrible place to take your pet. I initially took her in at the beginning of the year for a hot spot. The medication they gave her initiated an eye infection too, which cleared up on its own. Soon after she developed a horrible ear infection. The vet had her on the same medication for a few months with absolute no results. 3 times I received the same medicine. The vet finally said it could be her diet and recommended a very expensive dog food. (I home cook my dog's food with chicken, rice and vegetables. It's fresh and healthy for her. There is nothing wrong with her diet.) I finally went to another vet, they gave her medicine in the ear and it cleared the infection up within a week. I haven't had any issues with her ears since.

I am writing to formally express my dissatisfaction with the veterinary care my Golden Doodle, Benny, received at the Main St branch in Fairfax, VA. During our visit on May 7th, 2024, my pet was treated by Dr. Lamb for allergy-related symptoms and an ear infection. Dr. Lamb and Dr. Edwards recommended a Cytopoint Injection, asserting it would be more beneficial and effective for Benny's allergies than the oral option, despite its higher cost. Dr. Lamb mentioned that this treatment would likely need to be administered only once a year to minimize the recurrence of allergy symptoms. For the ear infection, Dr. Lamb prescribed antibiotic ear drops and advised maintaining a regular cleaning routine.

My wife and I just visited Banfield Pet Hospital where Stephanie ** DVM and Vet-Tech Jasmine ** VT/VA for an allergy shot for our doggie and anal gland expression. The Vet-Tech did the anal gland expression and said there was nothing to express when she squeezed the gland. But, later that day my dog started to have issues with her anal glad and her butt became super inflamed and red. My dog was then in a lot of pain and there was a bloody discharge.

How dare you send my bill to a collections company when I have been trying to reach someone in your dept for months and then I am told someone will call me back, and then nobody does!!! I'm a 54 year old woman trying to survive on 900 per month of social security!!! I've called and called and tried to work with your business to not pay for a plan that I cannot afford!!!! I've explained this to 2 people who I assumed were trying to help me!! Boy was I wrong! Your company and supposed wellness plan is just one big scam!!

Don’t use Banfield Pet Hospital. False advertising and horrible treatment of your pets. Their wellness plan is a scam!!! I have to take my pet to another veterinarian to get him well. Banfield did procedures that were not necessary and could compromise my dog’s health.

I understand no circumstances will recommend Banfield. They are only helpful with preventive care (shot and flea & tick meds). They are very overpriced for the service they can provide. On top of it all once they administer that first round of shots you are locked into a 12 month contract. God forbid your fur-baby pass away. They don’t care. They want their money. I had my babies on a plan with them for 9 year. I truly thought I was doing the right thing until one of them got sick with cancer. Banfield was absolutely no help at all! I repeat BANFIELD WAS ABSOLUTELY NO HELP AT ALL! They did just enough to make me owe them for 11 more months. Let me not fail to mention that the service they provided came from an outside source and I was out of pocket $100’s of dollars.

My dog is almost 10. We have insurance with Banfield since we got him at 8 weeks. He had a cyst on his eye, at least that’s what they told me. After 4 appointments, in which they told me my dog was doing better and almost 900 donará later besides the insurance they send me to an eye specialist. They shouldn’t have waited so long if they couldn’t do anything for my boy. If you can treat an eye and you are there only for the money then you don’t love animals. send animals to a specialist, stop ripping off people and send the animal to the right doctor! I’m disgusted by their actions! My Dog is family and like a son. Banfield in College Road Ocala

Banfield is a crock! I have tried using Banfield for over 15 years. I keep going back because they are national and it's nice to have an account that will travel with me. But I just can't do it anymore. The Dr's are decent, but it's apparent that they are held back from being great by all the policies and upsells they have to do. I've had numerous techs tell me, after the Dr leaves, that I can use over the counter such and such for the same results; and it's 10x cheaper than what they try to sell you.

This place WILL scam you! Don't ever go there! My dog had a open infected wounded likely because of long thick coat during the winter. They would literally charge you if they have to walk from one room to another. They wanted to do a test for cancer and eventually, they wanted to do a surgery for about 3 to 4 thousands dollar!! The wounded was treated with just a cleaned anti-bacterial solution for $25 (after my outburst of telling them they were trying to scam me. I did made a scene at the front office). So the 2 visits costed me $1200 instead of just $25 and office visit.

I have been employed at the Banfield in San Francisco since April 2024 and have had the worst experience ever as an employee. The manager and primary veterinarian is abusive in their language and actions and the hospital is disorganized and chaotic to the point of risking the lives of their innocent patients and mislead owners. The company and manager only care about profit, to the point of engaging questionable labor policies and deceptive practices surrounding Optimum Wellness Programs (which accounts for over 85% of the Mars Company's Profit). The staff is poorly trained, understaffed/unsupported, and engaged in culpable negligence in the death of at least 1 patient during my short time with Banfield.

Banfield customer service and care is HORRIBLE! I had my dog (Missy) Banfield's Wellness Plan. Missy died and I called to cancel her plan. They stated I had to pay the annual fee which was just renewed! What? The dog died!? I reluctantly disagreed with paying, but went with it. UGH - Paying for nothing! WTH. Later my credit card was stolen and I had to get a new one. I updated the Banfield website with the new card. In the process apparently a month's payment was missed. What did Banfield then do? They turned the missing payment (1 out of 12) over to a credit collection agency!!! WTH again!

They make frequent mistakes making appointments and keeping track of things. Also, staff is so rude. They gaslight you. Go somewhere else where you and your pets can get better services for the same money.

Updated on 05/07/2024: I wrote a truthful review of my experience with these guys on Saturday 5/4/24 and they post a response to make it look like they are addressing the issue and when you respond to them they no longer respond.

What a horrible place. I scheduled my cat to be put down because he is suffering. They scheduled the date and time to let us know when to bring our animal. When we arrived for his appointment, they were closed. No courtesy, call no email, no text…nothing! I had a run and call a bunch of places to see if I can get them last minute to put down my cat so he wouldn’t suffer. Our emotions are all over the place and this place can’t even let you know that they’re closed early?? Funny how quick Banfield is to let you know when they have a bill that you have to pay them but to turn around and let you know that something happened at the place and they have to close it down. It’s difficult for them to do.

Been taking my miniature poodle to Banfield location Hanover, MD for over 7-8 years. My dog slowly deteriorated over time under their care. I would make a comprehensive exam with them and would be told, "Oh your dog is in great health." Attend another appt for shot updates a month or two later, and now he has a heart murmur or a serious ear infection. Definitely not worth the money spent each month. You are basically just paying for a up-to-date shot record. You are better off finding a real vet who genuinely cares about your fur baby as much as you do..

It is ABSOLUTELY SHAMEFUL that Banfield even after YOU LOST A PET wants to continuously charge you for their wellness plan after your pet has passed. I WILL NEVER EVER USE THEM AGAIN! It's not enough that you lost your precious fur baby, they want to give charge you MONTHS AND MONTHS to remind you that your precious baby died!! ABSOLUTELY DISGUSTING. SHAME ON YOU BANFIELD!!!!

I have had bad experiences with Banfield. You do not save money with the wellness plan. You don't save money on anything. I was mislead when I had to put my doggie to sleep. I was told one price months before and then the day of the euthanasia it was twice as much. I was so hurt and upset. I knew I couldn't take him back home.

The worst place you can take your pet. I paid $174,44 for microchip and rabies vaccine, they treated me very poorly, after back home petting my cat I figure out she wasn’t microchipped, backing to Banfield the vet MARIA ** again intimidated me speaking rudely, asked to another lady to back the money back to me, they gave back only $42, at first time she guarantee they couldn’t proceed the physical exam because my cat is very aggressive, they just invoiced after I called police and asked the vaccine serial number. I mean I could missed my cat for ever without microchip or kill her if I give the vaccine again or just trust them for a year praying to my cat not be sick.

This is a money hungry company. I will never go to them again, I should have cancelled a long time ago. They also did not catch that my dog has a serious life threatening illness and he almost died. When speaking to anyone on the phone all they care about is collecting money and are in no way willing to work with you. I understand I signed up for this and I regret it so much. I highly recommend going to a vet that cares about your pet's well being, Banfield does not care at all. There are some people that work there that seem to care but overall Banfield just wants your money and to lock you in. I regret not cancelling with them sooner, I will never make this mistake again and I advise you not to either.

Beware. We decided to not continue with the wellness plan because the treatment is not working for our dog but they are still going to take out the payments until the year is up. What a disappointment in a company!

If I could put zero stars I would. My family dog died 2 months ago and I tried to cancel my plan. Mind you I paid 2 months after she had already passed. The rep on the phone was only interested in collecting money for "discounted services" on their wellness plan which were still more pricey than the local vet even after the discount.

Banfield veterinary is the worst. The vets don’t return calls. It’s all about selling their insurance and they don’t have enough vets. They now are no longer open on the weekends. My dog was passing and I couldn’t get a return call from the Banfield vet. They DO NOT CARE ABOUT YOUR PET.... it’s clearly a money making machine and that’s the only thing they care about. DO NOT JOIN BANFIELD. THEY ARE AWFUL.

This is Angel. She passed psalm Sunday from cancer. Turns out one of the medications that BANFIELD PET HOSPITAL prescribed to my dog for allergies, causes cancer. This medicine was stated on the commercial we saw the other day causes skin carcinoma and cancer in dogs with allergies. Angel succumbed to her tumors after a really hard number of situations.

Been taking our cats here and very happy with the service! Everyone is so nice, responsive, facility is clean and everyone loved on the fur babies. I love the fact that there’s multiple locations in Phoenix I could go to if needed. Will note that you sign the contract for a year, but it pays for itself if you do all the things and take advantage of what they offer. Everyone complaining that you can’t cancel it mid year without paying it out don’t seem to understand how it works. I compared costs and for everything and dental we get here, it makes sense to use them. They go above and beyond for us!

This company and its cancellation policy are pure evil. I tried to cancel in November and they charged a fee for the cancellation. Then they told me it didn't cancel because of the balance due to the cancellation. I have talked to several people who have out and out lied and told me the fee was due to an office visit, but they could not give me a date or details of the visit. We always pay in full so I knew they were wrong. These people who told me this on 2 separate occasions hung up on me when I asked for a copy of the visit. So I got a letter that said this was going to collections when I thought I was done with them. I checked the bank statement and saw they are still charging for the monthly and never canceled. I call and go through the whole thing again. Do not ever deal with this company. They are simply out to make a buck and will take it however they can.

Zero Stars. I took my amazingly healthy 8 year old dachshund in on April 2 for a teeth cleaning. I picked him up exactly as asked and the vet tech said he did "great". I said he doesn't look good to me. She laughed and said "he is high as a kite". I did not think that was funny. I asked the tech checking me out to ask the vet if he needed an antibiotic or anything else. They said no.

Five-Star Review for Banfield Pet Hospital in Levittown! I can't say enough good things about the Banfield Pet Hospital in Levittown! From the moment I met Marissa while shopping in the store, I knew I was in good hands. She convinced me to try this location, and I'm so glad she did! The entire staff at Levittown is fantastic, but I want to give a special shoutout to several individuals who consistently go above and beyond: Marissa, Alexa, Kelsey, and Sam: They are true rockstars who always remember my dog by name and take a genuine interest in his well-being. They go the extra mile to ensure all my appointment needs are met, and their dedication to customer service is truly exceptional. Jessica and all the veterinary assistants: They are incredibly kind, compassionate, and thorough. Jessica, specifically, impressed me on my last visit by going above and beyond to make my dog feel comfortable.

DO NOT PURCHASE THIS PET INSURANCE. They are not a flexible company they are solely in the business of making money. We had a situation where we purchased the puppy, but couldn’t keep her and had to give her up. We purchased the insurance and since we didn’t get back to them within their timeframe to cancel it they charged us for the full amount of the plan, keep in mind they didn’t provide not one day of service. I would agree to a term fee but not the full amount of the plan when they never provided one day of service. In these inflationary times with money being tight, I guess they have to make their money anyway they can.

SHAMEFUL!! They will not cancel my pet's wellness program that just renewed on 02/21/2024 and my pet passed away on 03/31/2024!! Now I am stuck paying the remaining balance for 1 year of service that we will NOT be using since my pet is GONE. I will NEVER ever do business with Banfield again and will make sure all my friends, family, and co-workers do not fall for this scam. The worst part is that my Pet had her annual wellness exam weeks before passing due to fluids around her heart, how was this NOT seen weeks prior?? TERRIBLE! DO NOT GO HERE!

Scammers, thieves, run away. Worst company ever!!!! If I could put negative zero I would. They don’t even deserve the 1 star. They stole our money. We sent them in writing not to renew our pet policy for our dog in writing prior to renewal date and they still charged us for 5 months. And after calling several times they only want to credit us 2 months because that’s the most they can do!!!! That’s flat out theft. We were informed that they would make it right by one of them and they never did and they keep insisting on crediting us the 2 months only!!!! THEY ARE LITERARY STEALING FROM US WHEN WE SENT IN WRITING TO TO RENEW!!!!

I contemplated writing a review as it has been almost a year since my 3 year old Dogo Argentina Mbaku passed away on July 24, 2023. My first negative incident was with Banfield in Stafford. I took Mbaku for scheduled shots and health check up and wanted to get his nails trimmed and when I came to pick him up they mentioned that he must have scraped his nails on the cage because one of his nails had started to bleed. Obviously they cut one of his toenails to close which caused the bleeding....instead of being honest they blatantly lied. Afterwards I changed the location of where I took him and decided on the Banfield location in Woodbridge....when I came to pick him up after dropping him off, the facility had flooded. The vet called later to discuss his high white blood count and I asked if this is something I should be concerned with and she responded, "No." Mbaku passed less than a month later from Lymphoma.

I signed a wellness contract on 4/12/23 which was a one year contract until 4/12/24, I could no longer afford the contract so I cancelled 4/6/24 prior to the contract expiring. The cancellation was accepted and the following Monday I got an email saying I would be billed almost six hundred dollars for not cancelling the contract on time OR I could continue paying monthly payments. I purposefully emailed my cancellation time stamped and dated due to the horrible reviews regarding this company and billing disputes. I was on hold many times. Asked to speak with a manager, was told no one was available, however an account manager informed the person handling the call his name was Daniel that I was being charged full membership because my dog's last visit (Under the wellness plan) was billed as dog visit Not Puppy? There is no terminology in the contract stating that anytime during your one year contract prices change.

A two months out availability is no professional. I've been a loyal member for almost a yr and I'm very unhappy with the availability of vets. I’m paying 120 before I can get my dog in. It ridiculous that to schedule it's two months out. I’m highly disappointed and then not being open on a day it says they are open is dumb. Don't lie and hire more people to handle the demand.

I do not even have words to express my deep gratitude to the team involved in my pet, Pony-boy's, experience there on 4/3/24, a special thanks and love to Nurse Jasmine and Dr. **. I have been to many medical places for myself and dog. At Banfield, the staff deeply cares and doesn't try to make extra money. The staff literally saved my dog's life, making sure that he was treated properly for his dental cleaning, teeth removed, creating a financial plan to treat and care for Ponyboy. The nurse, Jasmine, was supportive, caring, and listened to my needs and the needs of my dog. Dr. ** was thorough in providing me with information after the procedure and treating Ponyboy to save his life. Banfield staff had integrity and honor in my eyes, holding true to their word. I prayed to God before and after this procedure. God blessed my dog and our family with Banfield staff. I prayed after, crying tears of gratitude for the miracle and work done.

Stay away from them!!! They do not care at all about pets, they do care about $$$. I have been fighting with them about my dog health since November, they don’t know what’s going on, but they told me might my dog has a cancer. But actually it was a season allergies… My dog was super nervous to go to the clinic, he was afraid of doctors. I never thought I will have that experience. Bye bye Banfield forever!!!!

Couldn't believe the policy of these people, my cat was extremely sick and we had to be put down, we had to go to another establishment because they were closed. When we called to cancel the pet care program, they demanded we pay them for the remainder of the year (over $300). They were not sympathetic at all and flat told us they would take us to court if we didn't pay. If they have diagnosed the cat correctly we would still have him.

For the past 4 years the services have declined; never get to speak nor see the vet only the staff; I wouldn't call this place a hospital; they should change the name to Banfield Drive Up Service; the annual wellness plan is actual that - you have to continue paying for 12 months even though your pet has gone to heaven; plus they denied dental cleaning for two years in a row, but the monthly payment was never reduced until this year (2024); Staffing must be trained to tell you based on the vet examination of your pet the vet has determined that all these tests need to be done, then the staff gives you a huge total - which most is not covered at all by the plan and you end up at least $300.00 or $400.00 out of pocket; of course this doesn't include the medication. Better off just paying as you go along the way; the annual cost is not beneficial to you or your pets.

Hi. Have no problems with the hospitals. Great customer service. It is with the company itself. My baby of 15 years old Honey passed a couple weeks ago of kidney failure. I called to cancel my plan and they're trying to make me pay before I cancel. How does that make any sense. They want me to pay $300 to cancel when I am up to date in my payments.

If I could give this company a 0 star I 1000% would! When I signed up for the wellness plan the representative told me that I had to sign up for a year, but after the year I could cancel. They are VERY deceitful and what they fail to tell you is that if you don't cancel exactly 1 year later, you are committed to a whole additional year. The services provided are not work $65 a month and the discount for unexpected issues is pathetic. Don't waste your time or money with them!

The vets themselves are not the problem. But accessing care continued to be harder while the prices went up. I canceled my plan back in November because I felt I'd get better care elsewhere. I confirmed both online and with the hospital that my plan was ending mid-November. Well it took me until January to notice that I had continued to be charged. I was able to cancel so I didn't incur further charges. Getting refunded has been a nightmare. It's March and I still am unsuccessful. To make matters worse, my dog ended up dying at the end of January. Actually, her diagnosis is something that could and should have been caught earlier by the clinic with her abnormal lab work but at the time I was told it's nothing to worry about. It was completely unexpected.

I had two dogs and as soon as one became sick it was apparent that Banfield was useless. My dog had a heart murmur and as soon as it became more than just a mild murmur I was out of luck getting anything from Banfield. My dog started to have difficulty breathing and I brought her in, they said they were full that day but got me an appointment at a different location (totally wrong my dog was in my arms and they could see she was in trouble). As soon as I walked into that location they said they did not have an oxygen chamber and I needed to go to an ER vet. I went immediately to the ER vet and they said she did not have much of a chance at that point. They tried what they could overnight but I had to let her go the next morning. THEN Banfield had the absolute gall to say I could not just cancel my plan and that any services she received would need to be paid out to cancel the plan that I paid into every month.

You’ll pay for a wellness plan that’s $80 a month yet still find yourself paying out of pocket for the majority of the fees. I purchased tick treatment, but was unable to receive it until I paid out of pocket for a heart worm exam. They neglected to mention this until after the fact. My mom’s dog died, and they refused to release her from the payment plan. Eighty dollars a month for a wellness plan on a dead dog. Get yourself pet insurance, and do yourself a favor and stay away from the money grabbing scammers like this one. This place is a joke. They claim you’re saving money and show you a giant bill with their discounts, but you’re just paying for the wellness plan, on top of paying out of pocket. Pet insurance costs the same amount, and they reimburse you for preventative plans like this one. Find a better vet clinic that still practices basic human principles and values. This place has one agenda, and that’s ringing you for all they can.

I changed my pet plan in Feb because she had cancer. Sadly we had to put her to rest the same month. I emailed to cancel. Have not got an response. All her records were erased. All I can do is make a payment. (Why) they give you an option to plan to cancel. But you can't until it's time to renew. They should reevaluate their way of conducting their plans & consider their loyal customers as such & not as a profit.

Banfield has turned into an absolute disgrace! After being unable to make an appointment at any local Banfield I had to take my pets outside the state then you could not get any response from any phone number of any Banfield. For the longest time I would go to a Banfield and they would be closed near me and also the Salem New Hampshire that I was forced to go to outside my state. Despite having informed Banfield several times that I did not want to renew my contract. I ended up paying an entire year for my cat Trixie and having to take her to a different vet and paying them. Despite letters to the main office in Canada and many phone calls they continue to charge me. Again beware and ask people instead of signing in contract with them.

Do not take your pet to Banfield! They are just a number and a dollar sign. My dog received the worst care ever here. They charged hundreds of dollars to give me the wrong diagnosis for my dog and they won't cancel my monthly plan unless I pay them an additional $500!

Worst veterinary in colorado hands down. Doctor called and said I was missed charge dude to my monthly service. DR ** she said they would fix it and call me back in 10-15 min (Mind you my dog in a crate with poop on him this whole time waiting). I wait an hour and half for a phone call and nothing. I uber up there to get Thanos and nobody acted like anything and just handed me a bill. The same one Dr ** said was wrong. Jason the management at glendale location told me I signed for it all and I have to pay it 'cause he runs the show. I said get the doctor out here. He just argued and said I won't be getting my dog and I'll be getting sent to collections if don't pay the bill. Mind you I also added to grind my dog's nails and they only trimmed them. I also asked to quote if he needed anal gland expression and they just did it for 50$!! I only had a issue with the blood test charge the doctor said wasn't supposed to be on it due to my monthly plan and he has all his test for free once a year with it.

My dog was recently diagnosed with diabetes at the emergency vet. The next week I took her for a follow-up visit with her vet at Banfield. They only weighed her and looked her over. They did no blood work. They didn't check to see what her blood sugar levels were. I told them I would need a refill prescription for her ** in a few weeks. They said they would write her one at the time. I didn't get a prescription right then because she still had enough for a few weeks. The vet visit costs $125. Which was ridiculous due to the fact they didn't do anything but check her weight and look her over.

I PayPal two or over $1000 in one year. I only seen my dog four times and then when I wanted to cancel they wanted to charge me more to cancel. The worst place to take your dog. I don’t even think they checked her out.

Ellie arrived at Banfield for neutering at 9:30am. Ellie was a 6-month-old healthy, clear medical history miniature yorkie terrier. We were turned away after being scheduled and confirmed appointment the day before, because “they do not conduct neutering Sundays”. After inquiring why, Dr. ** told the tech that she will conduct the procedure, and Ellie was then admitted and dropped off. The tech nor Banfield ever clarified why “neutering” is not conducted on Sundays. Posing the question if, Dr. ** or the Banfield facility were ready to conduct such procedure.

Their predatory billing practices are horrible. They will kill your credit as they don’t work with anyone! The locations and staff will definitely make you feel like you’re cattle, push you in, push you out.

Banfield bought out my local vet, whom we've used for 15 years. What a drastic change, and not in a good way. They are so cold and robotic. They raised fees and rates by 40% from my old vet. They have no consistency or continuity. Your pet is on an assembly line and just a number in the system. Get 'em in, get 'em out. Upselling for their Wellness Program is all they care about. Front desk people must be financially compensated for signing up customers for their program because that's their main concern. Believe the reviews. There's sooo many 1 Star for a reason.

First off let me say that I have been taking my pets to Banfield in Webster NY for over 7 years and have been a part of their Wellness Program. We love the service and care that we receive at Banfield and their Wellness Program has save us much money. In November we were planning month long trip to Sicily in February and wanted to bring our 1 year old dog who is small. Our vet told us to contact the vet at another local Banfield who specializes in foreign travel for pets. We called in November and made the appointment for the end of January, a week before travel. On the day of the appointment that vet called us and said that we did get our pet rabies shot in May and her microchip in July. I said we did. She said that after a microchip is inserted you needed a new rabie shot. Once the shot is given the dog could not travel for the first 21 days which means she could not make the trip. We had to scramble to find dog care at a short notice.

They charged me $70+ per month and still charged excessive fees for everything, while rarely fixing the problem. Then they reported the account to collections after I cancelled. They are incompetent greed heads.

Brought my 2 yr old cat in for vomiting. They performed exploratory surgery (said was necessary) when later I find out she has pancreatitis. Now she's been in the hospital for three days and is infected from the surgery Banfield performed. PLEASE do not take your pet to Banfield! They charged me $2,269.00 and made her worse!!! They never checked her pancreas to find that was all that was wrong with her. I am so extremely upset. All they want is your money and do NOT care about your fur babies!!

I am very upset at Banfield about their Wellness plan. On January 30, 2024 I lost my dog who had been a support pet for my special needs son unexpectedly. It was very traumatic and after contacting Banfield, I am now being told that I have to continue to pay the balance of her wellness plan for the balance of $500 - $600. I am flabbergasted that Banfield would force someone to pay for a beloved pet that has been lost forever that will never use the services again. This is causing trauma on top of trauma considering the loss of a pet that has been with my family for 14 years.

I had their insurance for 10 years! I found out during year 9 that my dog and been misdiagnosed with a bladder condition. She really had bladder cancer. Found out when I was lied to that they would take an x-ray of her bladder. Come to find out they charged her insurance $373.00 for the phony x-ray which NO doctor ever read. Went for second opinion and within 5 day ultrasound was done, biopsy was done and correct diagnosis was given. Went back to Banfield for her 6 month COMPREHENSIVE EXAM covered under her insurance which was already paid for. Was informed and I quote "Your dog is healthy and looks like a 6-year-old. Would not know she was 14 if I didn't see her birth date."

My dog recently passed away on Saturday, February 10, 2024 at our local Banfield Pet Hospital. I contacted Banfield Pet Hospital tonight to cancel my dog's Wellness Plan. I was informed that I would still need to pay for her plan until August of 2024. Even though my dog is deceased now and we no longer need the services, Banfield Pet Hospital still wants me to pay them. It was explained to me that we still have to pay due to the services used in the clinic and to terminate immediately would be $497.00. This is absolutely absurd! Before Blanche died, we paid over $1K in services on Thursday, February 8, 2024 & then another $400+ on the day we had her put down.

I wish any person in USA who are trying to open medical membership plan with Banfield Hospitals for beloved kitties and doggies going to read my review. It’s almost 8 months passed and every day is grief and I am living with deep grief in my heart after what happened with my beloved kitty boy Pumba. My Pumba boy been diagnosed with diabetes in August 2022. Everything been under control with insulin administration and food intake. Very unfortunately I got medical membership for my boy with Banfield Pet Hospital owning by very greedy company MARS. From being well my sweet kitty boy Pumba’s Health went down to hill. I am 100% believe incompetent Banfield hospital doctors and other staff located at Union Mill, Virginia(Fairfax County) killed my beloved kitty boy Pumba. He passed away July, 2023 and I really hate myself taking him to Banfield Hospital.

My healthy, happy puppy went in Thursday morning for spay/sterilization with Vet. Less than 48 hours after the surgery, my puppy was dead! BEWARE of BANFIELD. When I requested to speak with the Vet regarding my puppy’s post op condition, my concerns were minimized. The Vet made it appear as though I was overreacting about how fast my puppy was breathing and how lethargic my puppy was when I returned Thursday afternoon. I trusted her (the Vet) and now my little baby is lifeless! BEWARE!

I am just shocked at the lack of care give to people's pets let alone my own. There is never a doctor available when you need them. I have been told on multiple occasions to try and find a walk in vet. I have had two emergencies arise with my pet!!! One they literally put my dog's life in jeopardy and I had rush my dog to the emergency vet the next day where they removed the rest of her tail due to infection that still existed in her tail. They did reimburse me for the money I paid them, only because they knew they were in the wrong.. This last time though I had emergency with my dog I had to call both place and got her into the Amherst location in Bflo N.Y. where I was told they had a room waiting for me. On the way there they called to let know it might be awhile before the doctor could see her.

You drop your pet off. Does the vet actually see your pet? Don't know. The vets are slow to respond to questions if they ever do. The customer service is terrible. And if your pet dies or you have to cancel your insurance for any reason. They will make you pay either the rest of the money upfront or the following months to make up the difference for the year. Don't do it. Go somewhere else.

This is not a company that cares about pets. This is a company that cares about money. The veterinarians don’t even see your pets half the time. They also spray your dog in the cage if they’re too noisy. They take your animal for their scheduled visit and hold them in a kennel for hours. Then they call you to pick them up and you don’t even get to speak with the vet. My friends, that’s not how it’s supposed to be. Don’t get the wellness plan. It’s a scam. If your pet passes away before the wellness plan renews they still make you pay for it every month. Customer service is terrible. It’s bad enough you have to wait hours for a call back from customer service but they’re rude and will probably screw your account up. Be careful and research where you take your pet!

By far, the worst customer service ever. They're the worst money hungry people Who don't care about your pets. All they care about is your money. Don't let them talk you into their "wellness plan". It's a scam all around. Due to their so busy schedule my dogs only get to see them 2 or 3 times a year for a couple vaccines and I paid like from $600-800, per pet. Better to visit vetco or another veterinarian office. When I called to cancel. They didn't tell me I was going to have to pay anything. But kept charging me. So I froze my account. Then, they sent me a letter saying I had a balance of over $500. Either I paid it or they would send it to collections. I tried explaining my situation but they didn't care. Either I paid all of it in full. Or they could give me a ridiculous discount to continue the contracts. I had to get rid of them, for good, so I paid it. However, they have lost my business. I had 3 dogs enrolled. Now, I have one more pup but I will never do business with them, again.

I went in because my Baby Serenity was not feeling well. The Nurse I saw was fabulous. She listened and was very attentive, but then in comes Dr. **. She was rude and very short and didn’t want to listen to my concerns. She was only worried about doing a expensive blood test on a two year fairly health dog. I tried to explain to her about her eating habits and why I thought my dog had the fever and skin issues. She didn’t want to hear it and kept interrupting me. My babies will not be going back to them again.

I am a former customer. I used to schedule appointments at Banfield Animal Hospital at the Pet Smart in Bridgeton, MO. The service was just "okay." My biggest complaint was that I found it quite annoying to be constantly pitched the "Optimum Wellness Plan" at each visit. (I was told that the plan was not "insurance" but labeled as a "preventative care package." It was explained to me that the plan would involve being advised by a vet on future care that my pet would need. The total cost of the services would be calculated, with some services discounted, and then I would pay in installments.) I said, "No." At that point, I was already making scheduled visits for my pet's care. I refused to be upsold on other services and I did NOT want to get locked into a one-year contract. I kept saying, "No," but I eventually had enough of their continual sales pitch, so I showed them that I meant it by giving them NO more of my business.

I had a wellness plan for my pet dog Bella. She passed away due to an illness Banfield was supposed to follow up on. The doctor told me she would need some bloodwork and would get back with me within a week. They never did. I suppose they were busy. She got sicker after two weeks, and I took her in to emergency (not Banfield), anyway she passed away. I tried to contact Banfield to let them know, so that I could cancel her wellness plan. The hospital told me that I would have to contact a third party to cancel. I tried, boy did I try. My next payment was due in two days and I still could not reach them. So I put a stop to the upcoming payment on my card. Did that get their attention? Yes it did. So I was finally able to contact them. They wanted the next two months payments 131 dollars and that would be it. It would not renew. I understand that a contract is a contract, but my dog passed away. Such a bad experience. I will never use them again.

After the first wellness visit, my pet all of a sudden deteriorate and didn't make it. So I called to cancel the plan. The amount they charged me is more than other hospitals. On top of that they called the membership fee is not refunded into the amount of the visit fee since they charge me as wellness visit not in plan services. In that case it's better not joining the wellness plan and just pay whenever you needed to go. Wellness plan is just a fancy name, not like insurance plan. Be aware.

Don’t ever bring any animals to Banfield Covington. Is a scam and they killed my cat. Dr. ** over medicated my cat illegally with giving him two 100 mg ** every five hours. That’s 1100 mg and when another doctor noticed what he was getting they tried to cover it up and take away all his medication that he was on. He had epilepsy and hyperstasia and every time I brought him in they did the bare minimum but they always charged me high prices every single visit and the plan that I thought was so good never ever seem to cover anything in their eyes and in the end I brought him cause he was lethargic and they didn’t do crap but send me home saying he has jaundice and told me just to feed him cause that’s what they learned in medical school.

If I could give this veterinary business a negative star rating, I would. They experience was a nightmare. They vet tech literally used an ink pen to probe at my cat's anus. Good thing I have Jesus in my heart or I would have snatched that lady up so quick. Fortunately I was able to retrieve my cat and leaves immediately. I will never ever return to this business. I highly recommend that no one take your fur babies here. They are not professional. I wouldn't trust them with a stuffed animal much less my furry family members!! Appalled and disgusted, Marie

Banfield Pet Hospital Optimum Wellness Plan has had my patronage for years. Bubba passed on Nov 1, and when I made the arrangements for the in-home euthanasia, the company I used mentioned pet insurance might cover some - I knew they wouldn't, but it made me realize that we'd be paying for another month the next day, so I called with bleary eyes to cancel. I was treated with utter disregard and told that "customers who want to cancel before the 12 months, they have to finish paying...blah, blah, blah." I was in shock! Want? Want???? Did I WANT to lose my family member??? I wasn't changing plans. I was losing my Bubba. Zero kindness, zero empathy. I refused to spend more time on the phone with them. Guess who has continued charging me?!

This is a sorry company. I wish I had read the reviews years ago when I signed up. Avoid them at any cost. I paid premium for years and when I decided to cancel, they said it is in the fine print that you have to pay for the full year!! I was never happy during the years I had it but never bothered to check their reviews!!

First off, I would not give this place a single star. No introductions on any of the staff, who they were or what their role was in caring for my kitten. The vet herself came into treatment room after being pushed into becoming a member of their Wellness Plan, with no indication that she was the Dr. The lack of professionalism with not introducing herself, how she presented herself with green and blue hair. Facial piercings, dirty ratty clothing. She could have at least worn a lab coat. But the big red flag was when she administered my kitten her vaccination, the vet Or whom I thought was a vet, uncapped the needle with her mouth, and was not wearing any PPE (gloves, gown). Then back to pushing their Wellness Plan.

The wellness plan is a scam. They advertise it as insurance, but you are paying monthly to get 10% off of select services. With the wellness plan, you will pay more than if you just paid for the services you need in full at the time of receiving them. You also get locked into year-long monthly payments that auto-update without your permission, even if your pet is dead. Go somewhere else if you value your peace of mind and money.

After having to put my dog to sleep after confirming that she was riddled with tumors in her liver and spleen, realize that the many years of paying for their wellness plan and staunch and endless upselling during EVERY visit was a lengthy (yrs long) waste of money. Xrays, Blood tests, physical examinations etc. during their scheduling wellness plan visits and no inkling into the tumors within our almost 9 year old Blk Lab (1 being the size of a tennis ball). Also, if you are contemplating and thinking about their wellness plan, make sure that you are aware if you fall behind a payment due to a loss of credit or debit card, can expect a rigorous heavy handed daily collection attempts via emails and phone calls.

Banfield customer service is horrible. They don't care if your animal passes away suddenly. They want their money. Then the Banfield we got to is short staff and their hours are cut back a lot. DO NOT RECOMMEND.

We got an annual plan for our pooch, we have been trying cancel it for almost a year! They keep trying to bill us! Had to even cancel the bank card they had on file! The staff at the facilities have nothing to do with the plans and can't help! The phone call goes to some other country and they tell ya one thing then tell ya another! The plans they don't want to cancel so they make it damn near impossible for you to do so! They are complete HORSEDUNG to deal with. Take your pet somewhere else!!

My cat, Charlotte was a client of Crawford Dog and Cat for many years before Banfield bought them out. As a regular patient, and aside from her latter years hyperthyroidism, Charlotte was healthy and I cared for her well. She was also a boarder at Banfield whenever we traveled, and once when we moved, she was there for 3 months. Thousands of dollars. We were made to believe that Charlotte was a favored patient and that the staff cared. Aside from a very special vet tech who always took care of our kitty, it seems that no one else actually did care. At the age of 18, Charlotte began showing signs of distress on Oct. 15, 2023. I brought her to Banfield for a confirmed appointment on Oct. 25. I was told there was no one to see her, since they were all doing dental scalings!! Eventually, a doctor saw us. She didn't even read Charlotte's history, until I told her to.

I have had Banfield Wellness Plan insurance for many years. For the most part, I was very satisfied with the services offered and the monetary savings. My pet recently passed. I called to cancel my insurance and to my surprise, I was told that although I am no longer in need of their insurance, I need to continue paying $75/month until my yearly renewal is up in April 2024. In short, I'm being charged for 6 months of insurance when obviously, I'm no longer in need of. This is to me is insane. Why should I be paying for insurance I'm no longer using?

Took my dog in for a shot. Appointment was at 3:00. They took him back and gave him the shot and was done within 3 minutes. They charged me $80 for the shot and another $80 for an office visit and exam. How much of an exam could they had done in 3 minutes to charge $80. If you are going to screw your customers over with that cost at least take some time so we feel you did something to earn the charge.

Buried deep in the endless contract it says it says you have to keep paying every month for a year, even when my dog died at their hands in the first month. UNBELIEVABLE. They killed my dog and then wanted me to keep paying for another 11 months. Then they tried to wreck my credit.

BEWARE OF BANFIELD PET HOSPITALS NATIONWIDE IN THE USA!!! TRULY A NIGHTMARE EXPERIENCE! I feel compelled to share my harrowing experience with Banfield Pet Hospital in hopes of preventing other pet owners from going through the same TRAUMATIC ordeal. My beloved super healthy 4 year old dog suffered immensely due to their negligence and protocols or should I say lack of, including lack of proper care.

My name is Teresa **, I use Banfield Pet hospitals for the past ten years. The staff at the Banfield in Mount Laurel NJ is in general a good staff. My problem is not the hospitals’ staff. My issue is the same issue that the 98% of the customers who are using this way to communicate how terrible the corporate staff is. Like many others one of my dearest pets passed away last November 26, 2023. At Banfield in Mount Laurel NJ the staff knew my dog Cupcake and they always provided her with the attention and care she deserved. However, today I called the customer service phone number to cancel my dog’s plan and keep my other dog’s plan active. The customer service representative told me that I had to pay $500 to cancel the contract because it recently got renew. I couldn't believe was I was hearing. It’s not I was requesting a cancelation just because. I requested the cancelation because my dog passed away. It makes no sense at all.

A few months ago we took in my childhood cat due to my father being unable to take care of her, and put her on the senior plan. Not only were her vet visits still costly, but sometimes they would double charge me for a month and I would end up paying 120 dollars for her despite no vet visits. Last week she took a turn for the worse, and we ended up with a 800 dollar bill despite the wellness plan (which really, it didn't cover a damn thing) and she ended up passing away Monday that same week. I cancelled her wellness plan, still got charged. Sat on the phone for an hour on hold only for them to tell me I owed six more months of payments on her plan, droning on over me while I was weeping and telling me I still had to pay for "services rendered" and finish off the plan despite the fact that my cat is dead.

They love to scam people... They don't care about pets.... just money!! They schedule wrong dates so you need to come twice and pay double.... They make me wait 45 to see the doctor.... This ** man was so nasty.

Banfield is a scam!!!! 9/28 my 5 year old Bernese mountain dog had his comprehensive exam which included 40 labs and everything came back normal. This new doctor did his work up and essentially called me a bad dog owner for opting out of tick medication (because we had so many ticks in Seattle during winter). I opted out for it because one of my dogs had a severe allergic reaction to it and I didn’t want to risk my 2 other dogs (one being his litter mate) potentially having any kind of reaction. Within 2 weeks of the comprehensive exam, my Berner, Benji, started getting a really bad cough that would turn into wheezing then hacking. After a few days of it not clearing up, I set an appt up for 11/9 (took 2 weeks to get an appt in) and it was the same dr who did Benji's comprehensive exam. She did his assessment and said everything looked and sounded good.

They keep refusing to cancel my service, and keep attempting to say I somehow owe hundreds of dollars in fees if THEY DO cancel even though I've taken my dog in for a SINGLE check-up with no procedures done, she was going to have a dental cleaning but couldn't because of a heart condition, so NOW they keep scheduling dental cleanings for her without my permission. This place is a plague and a pox to anyone who loves their pets and seeks the highest quality care, avoid them at all costs. I wouldn't even give them 1 star, but there's no option for 0 stars.

April 9th, 2013 I started the "wellness plan" and paying the monthly fee for an 8week old Boxer mix puppy I had just gotten. Initially good care and treatment (at the Belton, Mo vet, now closed). Forward to September 2023. My now 10 yr dog started having issues with back legs seeming to be getting weak/unable to support him. Had to take him to the Overland Park, Ks vet where he was diagnosed Canine degenerative myelopathy, and informed that his plan would not cover x-rays, cat scan and other test. Without completing the test and shots our appointment was for, was rushed to leave and told They would contact me for follow-up and have shots given then.

I do not recommend this business anywhere in the US if you love your pet!! This place is horrible, very unorganized, staff is confused about everything along with the wellness plan cancellation customer service staff. Earlier this month on a Thursday I scheduled my Frenchie for his first FREE pet exam, when we arrived it was a long wait due to a dog passing away while we were there which is understandable. The family was crying and upset and they were so inconsiderate of the family with the dog that passed, the vet was more worried about getting their credit card for payment. Poor family. I heard one of the staff say they had over 40 dogs in the back and didn't know where any more animals that came in would go, this was at about 10:30-11:00 am. Why schedule that amount of appointments if he can’t handle it and don’t have the space??

They attempt to force you to purchase their wellness plan by charging you for an exam EVERY visit. Our labs were just there a week ago for annual blood tests at their Joliet, IL. We live here in Plainfield and Joliet. We're boarding them next month for our trip and found out they need a flu shot. In addition to the $110 for the 1st round of shots, they charged $110 for an exam and they were just there a week prior. It's a scam. Our dogs have gone there for years. Not going back.

If you are considering Banfield as your provider for pet care, read their contracts. They say you receive a savings, but you really don't. They upcharge the services to make you think you are getting a discount. Do your research and compare to other local vets. Even talk about the end of life conditions for your pet and how the plan applies. It's an annual contract, so if your pet dies in the middle of the year, you are still responsible for the balance of the plan to the next renewal date. Know what you are getting into before buying into. The vets and staff are GREAT... caring, compassionate, and really love on your dog. Their humans. The corporation is another story. Complete opposite of what you get at the clinic. Some people have had bad experiences at the clinic, I can honestly say I have not. But the people at the clinic have their hands tied when it comes to the contract. So do your homework!

Not worth bringing a pet you love and care for to. Not very professional at all. I will never again go there for service for the animals I love and care for. Very rude and half the vet techs have multiple uncovered tattoos and piercings.

Hi. My puppy have an optimal wellness plan expired October 5. I tried to call a month before because you can’t do this online to cancel the account. They told me I had to call closer to the expiration date. I called October 6. They cancel the plan and told me that they would refund me the $64 charge on my credit card. After a few weeks I called back asking where my refund was and they told me I was not eligible for the $64 refund as I had canceled it the day after. After 20 years and thousands and thousands of dollars spent at this company I can’t believe that they would lose my business like this. In addition to being overpriced, I recommend you go to another vet, but at the very least never ever ever sign up for the optimal wellness plan.

Do not go here unless you want to get price gouged! My dog is diabetic and they refuse to provide more insulin unless he gets regular glucose curves which is hundreds of dollars. I explained I couldn't afford to keep paying this $$ but they don't care. They are willing to risk the life of my pet unless I continue to pay.

My story starts when we took our dog "Puppy" to the animal hospital for a respiratory issue and was given a prescription for **. That following week we had called one of Puppy's vets at Banfield Moorestown, NJ to let him know and if he could see if Mt. Laurel Animal Hospital had done blood work and sent it over. The vet agreed to take a look and call us back but we never heard from him. After a few days, the ** was making her vomit, so we called Banfield for an appointment at another location in Cherry Hill, NJ. The Cherry Hill female vet there explained that the other vet was at that location that morning and they spoke about Puppy’s illness and he stated that there was no blood work performed at Mt. Laurel Animal Hospital.

Review for Banfield Pet Hospital - Walnut, Cary. I recently had an unfortunate experience at the Walnut, Cary location. I scheduled an appointment for my dog at 11:30 am, expecting her to receive timely care. However, when I returned for pick-up at the agreed time of 5:00 pm, I was dismayed to learn that she had not been attended to. It seemed she had been overlooked and left in her crate for the duration of our scheduled time. The staff only began the examinations and the agreed-upon procedures upon my arrival.

I signed up for their wellness plan for my 2 dogs which cost $100/mo and have had them for several years. But "wellness" visits are NEVER just get your covered "wellness" benefits, i.e., routine checkups, vaccines, etc. There has not been one visit where they didn't find something wrong with my dogs which of course, are never covered by the plan. I have never left a wellness visit that didn't cost me hundreds of dollars. Every time you go they upsell the heck out of you, which is their sole job and purpose because it's where they make their money.

I took my pup for vaccinations and the vet gave my pup the wrong dose, we had to take her to the ER, she was experiencing neurological reactions due to a ** overdose. Banfield took full responsibility and said they paid the ER bill. We almost lost our pup, and the exact dose they gave her was nowhere to be found. I have contacted the ER numerous times and I still don’t have the reimbursement nor I can get any info from the ER and banfield has not followed up to get my money back. So far I have to pay a credit card bill of over $1,200.00. The address of the banfield I took my pup: Banfield 8601 Sunset Dr, Miami, FL 33143.

On Saturday 30 Sept 2023, I contacted the pet hospital location (Cedar Park TX) and was given an appointment to bring our cat for a consult from a veterinarian, on Oct 1 2023 at 11:15 AM. I showed up for the appointment, filled out all the paperwork and met with a tech and the vet on duty. The vet look at the large growth on the bridge of the cat's nose, determined it was in/on the skin and appeared to easily removed, she was also show a soft lump under the skin on the cat's neck and she said it was most likely a cyst.

I had enrolled my three pets with Banfield for around two years. I was always going to the location in Coral Gables, Miami, FL because is the closest to me. I've been ok with the service because is convenient as they open during the weekends and I can get short-notice drop-off appointments. I took my ill cat recently and received a very bad welcome, inconsiderate treatment, and rudeness from the front desk women. My cat developed a condition that was not followed up there. They want you to pay upfront for test that might be unnecessary, and they will push you to pay it so that way your pet doesn't have to stay for more hours in a cage. The plan might have some advantages by covering some tests, treatments, and procedures but they will almost force you to use them ahead even if your pet doesn't need them and after that, you will have to keep paying for tests that are not covered by the plan.

Customer Service in billing is incredibly rude and wouldn't address my bill issue. Interrupted me and was basically just mean. I will be finding another Vet as soon as possible. Also the wait time in the hospital is terrible due to overbooked appointments.

I would like to share 3 different experiences I have had with Banfield that have affected me directly or indirectly over the past few years. And before I get into this, I would like to share that I have been with Banfield for I would guess about a decade. I have defended them when others have talked badly. I defended them to my mother after they were responsible for her dog's death a few years ago. But my last experience with Banfield has set me on fire. The lack of care and the sheer laziness to figure out what is wrong with a pet that someone loves is simply not ok. I feel like it's important to make sure people know how dangerous Banfield is to the wellbeing of their pets.

I pay for a wellness plan and I got my puppy spayed. How are things like anti nausea, the cone, the pain pills and anything else that is part of the surgery not covered by this wellness plan that I pay 60 dollars a ** month for? On top of that if my dog dies I still have to finish the year of the plan. How is that a fair business practice? They claim to care about you and your pet yet can't keep a dr to save their ** lives. They're always understaffed. Banfield is a ** joke and needs to be shut down.

I’ve had each of my pets on the Banfield wellness plan. No, it is not Insurance. It is discounted services so long as you use each of those services in that wellness plan. Took my new puppy in there last Wednesday in Cale Coral, FL and I had to say hello to the receptionist because she was on her phone. I put my dog on the scale and she was going to mark an inaccurate weight because she was rushing to check us in. Once I got Gypsy to sit, she was 1.5lbs less than what she wanted to mark in her chart. Mind you, that weight is what the doctors use when giving the correct dosages of medications and vaccines. Then she put me in a room.

Call customer service about my existing account and an overdue payment that I wasn’t sure the reason why. Called customer service on 09/27/23. Representative name Juan was the worse customer service experience I had ever encountered. He even hang up the phone on me. I was in disbelief. This company only care about the plans and not the customer or worse our pets. I did cancel my membership and I do not recommend this company to anyone.

They renewed your plan while told you they turned it off for you. Last year, I enrolled my two kittens in the Optimum Wellness Plan at your hospital. This plan was supposed to provide comprehensive healthcare for my pets, including vaccinations. Unfortunately, my credit card on file expired, causing me to miss two monthly payments. I was informed of this issue when I contacted Banfield Hospital, and I was told that I needed to make the two missing payments in order to regain access to the services covered by the plan.

I applied for a job at the Banfield in Bellingham as a vet assistant. I have underlining mental health conditions with panic disorders which I explain prior to. I've been working with dogs and cats for 6 years so I'm not afraid of animals. The manager Jillian at the Bellingham location told me because I was having a panic attack that I need to "Have more tough skin". I could also hearing some of the employees telling the dogs in the back to shut up. I very much hesitate and on writing this review but I felt so very discriminated from my mental health condition that I needed to warn others about the corporation you could possibly be supporting.

We made an appointment for our dog three weeks ago. Today, we showed up for said appointment and were told they had no record of our dog or any appointment. After going back and forth with two people who should not be working in front facing position, we pulled up our call log to prove they had called us last week to confirm. We got more attitude from the front office staff. One argued that we didn't call them, while the other let out a heavy sigh and said she'd see if the vet could look at our dog. Like she was doing us a favor or something.

Today I had an appointment at Banfield PetSmart Midtown Miami. We got there at 2:19 for my dog's appointment, it was only us waiting there, and everyone else that start coming after us they passed them to the doctors first! I asked the staff why if we were there first we are left behind, and their answer was “I don’t know“. We waited from 2:19- 3:10 and left. Is ridiculous! I am canceling this pet insurance, they have even charge me for my dog ear problem more than $500 dollars and never cure him, I have to take him to a different vet hospital 'cause he was in pain for many days and they treated him for something else. I called customer service regarding this issue and the wait time was 105 minutes! Unbelievable. This place used to be good but with the years has become a horrible hospital. Disappointed!!

Just try to change the plan, I’m currently on my third day calling and left on hold FOR OVER ONE HOUR!!! They just leave you on the phone until you give up!!! I’m trying to low the cost of this plan because they didn’t treat My dog and we had to drive her to an emergency! She spent the evening at Banfield for nothing. Came back home worse! They just sent her home to die. So I’m only keeping it for vaccines.

It was our first visit to the clinic, Great service, the vet and assistant were so nice to my fur baby will recommend to family and friends. Extremely pleased with the staff and speedy service and affordable.

Do not sign up for wellness plan. It is a scam. 1000% they do not care about your pet. All they care about is getting monthly payments and will absolutely make it impossible for you to cancel it. Call their customer service phone number 1 800 838 6738 and make sure you set tell them you want your account set to not auto renew..

Well, no wonder this Scamfield Pet hospital has 1.6 stars on google. They just scammed me and put me on collections. Damaged my credit and jacked me for 800 bucks which we negotiate down to 650. Lost my card, while waiting for the new one I received the Text and the mail notice for 1st attempt to collect the payment. I clicked on the link sent by them via txt, I was sent to the website payment form page and saw my old card as invalid in RED so I updated the card on file, there were no extra boxes to check off or anything. So I went about my life. I got the Last Attempt to Collect letter saying "if your payment method was updated, please disregard" so I disregarded it.

I have a Banfield Wellness Plan for my dog Wolf Combs. Called them today to try to get a refill on his emergency medications for his seizures because he’s having active seizures. Called them around 2:30 pm today and was going back and forth with the receptionist until about 4 pm. She said the medication was in stock and that she would ask Dr. ** to fill it today since he’s having active seizures. She put me on a 20 minute hold. I called back and spoke with the manager Pindsay ** who is a liar. She told me she would ask Dr. ** but she didn’t ask him anything because she responded to me in less than 5 seconds that he said no. I told her I wanted to speak with Dr. ** and she told me no. I then said I wanted to speak with a manager and she said she was the manager.

I let my cat 6 hours and they did not find why was she sick. I paid almost 900 for nothing, and the nurse Alicia ** was very rude, talking down to me because I asked her to explain what were the fluids she was putting in my cat. I do not recommend this place at all.

I gad their wellness plan for 5 years...Never missed a payment. When I cancelled the plan, they tried to charge me more months' payments and charges for previous pet care. These people found a way to get a new debit card that I have and made it a one time payment to trick the bank because it was not a recurring payment...Just a bunch of crooks, never recommend or use them again!

TL;DR: The Wellness Plan preys on families grieving the loss of their beloved family member. Avoid this plan or CANCEL it early for your senior dogs - most issues in our senior dogs they sent us to fully out of pocket specialists and are charging us the remaining 10 months of the plan after the passing of our dog. We recently lost our 12 year old boy from a sudden stroke last month. His wellness plan renewed a month or so before he passed.

This company is a total fraud so buyer beware if you love your furry kids, their so called optimum wellness plan is a scam. After your pet passes away and you try to cancel this plan they tell you, "Well your pet had this and that done and you’ve only paid this much in premiums thus far and you owe us," I found out the hard way that they did not actually perform a physical exam on my dog, had they actually had they would have found that he had a issue with his heart that caused his death not long after his so called physical. Their wellness plan is nothing more than a pre paid plan and not insurance. My wife takes her dog to another vet an actual vet that charged her $50.00 for a Cushings test while Banfield charged me $90.00 and said that was the plan price. So my recommendation to anyone stay far away from this company if you love your pets.

Brought my Sheltie in after being attacked and wounded by a pit bull. Front desk said they don't take walk-ins, even bleeding ones. She said she could schedule an appointment in eight days. There was nobody else in the waiting room. These people are monsters.

Recently Aug.12 2023 I took my little 7 pound Chihuahua dog for teeth cleaning, unfortunately few hours later Dr. called me with the sad news, she pass during the anesthesia, It was the most devastated news for me, I'm still living my grief, why this happens with this place all the time, they only said I'm sorry, now my little one is gone and they still offer teeth cleaning over there, nothing we can do against to their malpractice, pet are considering properties. Nothing is going to bring her back, but I would like the guiltiest pay responsibilities, today was my tomorrow can be yours.

They told me to get my dog a teeth cleaning and unfortunately they gave him too much anesthesia and he passed away. They killed him. Didn't know what they're were doing. Honestly don't go there unless you know if trained enough. My dog was 1 and a half. Loved him. He's gone now.

First thing to keep in mind, the top tier plan doesn't cover all cost during your visits, you accustomed to hearing "that was covered on the plan, but not anymore". Plus if you try to cancel the plan they take what they figure what the cost of any services you have already received would cost without the plan and charge you that. It is never explained on how the plan actually works. If I have to pay full price services when I try to cancel the plan, they what in the world was I paying a monthly fee for? Was it not every find a reasonable appointment? Warning be carful before signing up your pet for this service.

They were more interested in selling me on a wellness plan than actually caring for my kitten. After taking him two times for the same issue, they still did not know how or what his skin condition was. The second visit kept him for 8 hours only to say they had not gotten a chance to see him till I was in the waiting room. When trying to cancel the plan for horrible care, it cost me another $250 to break the plan. In less than 10 days, they received over $500 from me for a plan that did nothing and medicine that they didn’t know if it would work or treat. I would never recommend them to any pet owner.

Please know that when you sign up for the wellness plan the only thing Banfield cares about is the money and not your pet. There is zero flexibility within the wellness plan during the current year plan. Much better off to find a local vet that cares about your pet and not just the money your pet generates for the company!!!

My Banfield makes you have an appt with a tech instead of a real vet! You can never get an appt! They tell you if your pet is not feeling well you need to go to an emergency vet! That's at least $600 and UP! I do not trust them at all! Do not sign your pets up for the plans, they're not worth it! Terrible service, rude techs (wanna be vets)! And no help when you call Banfield customer service.

If you sign up for a wellness plan and try to change it they will charge you. I had the plan for over a year. I took my dog in for shots. They ran more test, that I did not ask for. I called to cancel since I have been on the plan for over a year and they indicated I owed over $600. Please read other reviews before signing up. Horrible service!

I used Banfield's wellness program for both of my dogs and never had an issue until I moved and went to cancel. The nearest Banfield is an hour away from where I live now. I requested a cancellation of my wellness plan and was told that when we cancel a wellness plan before the end of the current plan year, there are two options to choose from. Clients can pay for the services used or the rest of the wellness plan, whichever is less. For my dog it broke down as:

This place should be boycotted. Don't take your pet whether sick or healthy. My buddy Bentley, he is Siamese, had intestinal issues. Bentley was pooping blood, some vomiting and eating less. The vet prescribed medication which had side affects of making animals vomit, have diarrhea and eat less. Why would the vet prescribe medications which are symptoms of the current illness???? Now Bentley is not eating anything. And of course, the wellness plan **. This plan would make sense if they were treating animals not killing them slowly.

Apparently they have a new rule: If you are over exactly 10 minutes late they will not see your pet. Well life happens … & that is unacceptable in my world. They are so rigid with their rule that they lost me as a long-time customer. I got the feeling that they really don’t care if I return or not. If we, the customer can’t be more than 10 minutes late, why don’t we get something in return if they make us wait more than 10 minutes! (Which has happened many times.) I will never use Banfield again.

Before going with Banfield, I had Pet Insurance which covered annual checkups and any illnesses and I never had to pay extra above and beyond the very low monthly payments I made. I decided to go with the Wellness Plan since my new pets were all young with no health issues. That was a HUGE mistake. The Wellness plan kept increasing in price every couple of months, and without telling you, they would change the plan renewal date. I was stupid enough to pay for "dental cleaning" , but they omit telling you that it does not include the anesthesia that must be used for each cleaning. It is also almost impossible to reach an actual human being to cancel your plan. DO NOT go with Banfield or their Wellness Plans!

Twice they screwed up on my dogs' vaccines. I was told my male dog's vaccines were updated during his neutering. They were not. I was not notified. My dog went 6 months without vaccines I thought he had. I only found out when I called to schedule my female's vaccinations that my male was not up to date. I had him on a wellness plan. Which means the vaccines were paid for. Then my female dog got her vaccines I asked for Lyme to be included. First Lyme vaccine requires two shots. I find out at the appointment for her Lyme booster. She never received the first vaccine. If a vet can not handle something as simple as vaccinations. I can not trust them to be competent with their care.

I took my rescue puppy for a dental check-up. I called ahead of time and scheduled a dental cleaning since everything else is covered by another vet center (which is a bit far from home). I went there, and they directed me to a screening room. But the vet's assistant insisted that the vet couldn't do anything until my dog was enrolled in their care-plan. I decided not to sign up for it, but guess what? The veterinarian didn't even check up on my puppy. Yet, they still charged me $66.95 dollars for the consultation (even though nothing was done except trying to sell me their plan). It is like the administration wants you to come to the clinic so they can make you pay for absolutely nothing. It's a shame I didn't read others' comments earlier because even those who paid for the plan didn't get good service.

I was dumb enough to buy the optimum wellness plan for my new puppy. While it does have some benefits, the bad far outweigh any of them. I’ve had several bad experiences there, but I’ll only speak of the one today. This morning, while leaving a hotel room, the door slammed on my dog's tail. Of course he immediately began to scream in pain and try to get out. But the door locked when it closes and I couldn’t get my card out fast enough. So he ran and it actually amputated 2 to 2 1/2 inches of his tail.

I'm a mentally disabled with Schizo with recent Death in the family. The pet account was under the deceased. Instead they're going after me for a wellness plan.. This is one of the most money hungry pet hospitals there is.

If you are thinking of starting a wellness plan through this pet hospital absolutely do not do this!! It is 100% an absolute scam!! They tell you when you start your "wellness" plan that you are paying a certain amount per month and getting all of these services included in the plan when in fact you aren't getting any sort of discount. You are just not paying everything upfront. They tally up everything your pet has ever got/needed and charge you a little bit upfront and then keep your total amount for when you try to cancel your plan. So it's a never ending cycle, once you stop being a customer of theirs that's when you get your big bill for "all of the services your pet has needed" and you have no choice but to pay off your debt that they have given to you.

I have been their customer for 12+ year since my dog was 1yo But today, they failed me that I decided to get new wellness plan and better vet services. In April' 23 I adopted my cat. I immediately signed him up for wellness plan. We scheduled initial checkup in June. They texted me twice to confirm the appointment. I forgot to confirm, because life happened! Then they day of appointment I got text that the appointment was cancelled by Banfield, because I didn't confirm! Yes, they will cancel appointments if you don't confirm. I admitted it was my fault that I didn't confirm. So, we re-scheduled the appointment to mid July. In all this, I have been paying monthly for the plan since April (3 months).

The sales pitch promotes discounted service but then they try to upsell you during the term of the agreement to where the savings evaporates. Further upon request to discontinue they make it very difficult and time consuming. They have an online customer portal where you should be able to go and with a simple "click" discontinue auto renewal of the service. Instead you are directed to a phone number where you have to answer all kinds of questions already the information is in your customer portal and they want to discuss why you want to discontinue!! Excuse me I owe you no information! They are aggressive with a smile of course which is the American way these days....

Banfield won't trim my dog's nails unless I pay for a $65 office visit and another $20 for the trim. Just interested in $$$ it seems, as there is no justification for their action in my opinion. Don't they realize each new pet thru their doors is a potential full service client.

I went in there for an annual appointment in January and asked for all her shots to be up to date from grooming. They told me she needed a tooth pulled for $700 and charged $350 for an ear infection, the ointment they gave me was online at Chewy for $9.95. They told me the rabies shot was needed later in the year for $32. Then went back to Petsmart in March and they refused to board her in the hotel since she didn't have all her shots (Bordetella). So I went back in June and for the rabies shot and asked to add in Bordetella then they came back and said she had an ear infection again. They charged another $300 for Visit, rabies vaccine, **, microscope exam of ear wax, trimming ear (which they didn't do) and said for another $100 they could put one drop in her ear instead of daily putting in **. So $650 later and they want me to come back for a "follow-up" for another $120 in 2 weeks.

The Pet wellness plans they offer are total scams. Read the small print. I have been with them for almost 2 years and haven't needed them for anything until my dog went blind. She is 10 years old and was told she has sudden blind syndrome. That isn't the problem, she wasn't feeling good so I called Banfield to schedule an appointment to see my girl, since they knew her history and been taking care of her for 2 years. The person on the phone said they don't see dogs for health issues, only take care of them if it is a issue that they have on their scheduled appointment for shots or teeth cleaning, that they would take care of her if they saw something. That they don't make appointments just to see dogs or any pets if they're sick, that I needed to go to AN EMERGENCY care vet or another vet for that matter. So I've been paying $48 a month for them to give my 10 year old dog her annual shots. That is a total scam and should be closed down for that racket they have going on.

Hard to say something that hasn't been said 1000 times on here already.

I've been a Banfield member for over 8 years and have two pets covered under their wellness plan. The good thing about Banfield is there are many locations to choose from so when they are booked for long periods of time (as they usually are), we can choose a different location. The bad thing about Banfield is they seem to be more about the money and less about your pet's health or customer service. Recently I had the worst experience ever during a visit to Edina, MN Banfield. It started with an urgent appointment for a cat that was vomiting and lethargic. We thought she may have eaten something poisonous outside.

This was the worst experience I have ever had at ANY vet (or doctor, for that matter). This place cares about your money, not your pet. I was charged $900 for my first visit. I asked for labs and a urinalysis. That's it. I was not informed beforehand of any procedure or cost. I would have taken my cat and run. So, they offer me this great "Wellness Plan" THAT YOU PAY FOR to pay off your enormous bill monthly. This is the worst scam!!! There was a class action lawsuit against them for the same scam they're pulling off now. I turned them in to the Better Business Bureau. I'd encourage anyone who was scammed to do the same.

I am hoping I can prevent someone else from using Banfield for their pet. Their Wellness plans are absolute garbage and a scam. They take your monthly money and act like you are receiving “discounts” on the products/services when you bring in your pet. Later you will find out that you are actually paying as much, if not more, for the services. They just break up the cost over how ever many months. I ended up paying more for services for my dog than I would have at a better veterinary clinic. Don’t use this place! It is messed up what they are allowed to get away with.

Our cat was sick and the vet taking care of him was not fluent in English, which resulted in a misunderstanding about his diagnostic. He was actually dying but this vet was unable to communicate that he only had a few days left to live. He died 5 days later at home since we could not make arrangements in time for him to go peacefully as we were not told he was dying. To add insult to injury, they sold us a 3 months supply of anti-flea medication that same day, as well as cat food. We received a call back from the clinic after numerous calls and the vet had to use a team member as an interpreter. Completely unacceptable when dealing with the general public. Furthermore, now that our pet has died, they refuse to cancel the health plan. Banfield is just a big corporate money-making-profit-driven outfit. You'd be better off finding an independent vet who cares more about your pet than its profit margin.

Are you serious, Banfield? Your dog passes yet they still require you to pay out your entire wellness plan off.... My dog passed 2 days ago and I was told that I would have to pay out $422 on top of the $300 I paid to have her put down unfortunately. This plan is a terrible scheme. Read the fine print and don't do it. They don't give a crap. It's a money mill, SMH. So inconsiderate.

Why pay for a wellness plan when you can't even get in for your pet to be seen?? It was very difficult to get an appointment, regardless of whether it was an emergency or not. I was paying close to $50 a month for my pet to be seen "anytime" I needed her to be seen, but that was not the case. I had to visit 3 different Banfields in my area, and in most cases had to wait several weeks if not months to be seen. I truly believe if my dog was seen when I needed her to be seen she would still be alive. Unfortunately, she passed a week ago today (April 24, 2023). To make matters worse, Banfield says I still owe for the "remaining balance" on the plan. My girl is DECEASED!! What kind of services are going to provide?? What a rip off!! If anything, BANFIELD should owe me for the services NOT provided throughout the 14 years she was enrolled there! I will never use Banfield again and still expecting a call from Corporate but have not heard from them 'yet'.

I had 5 dogs in their wellness plan. It is way too difficult to get an appointment. There are several Banfield clinics in my area so I flip-flop from one to the other to get the dogs seen. Vets are sometimes great but there are some nasty ones. High prices for less than minimal care. Not giving the meds you pay for. Not doing needed checkups. Almost lost an older dog because they did surgery when her liver and Kidney numbers were revealing major issues. Done!!

They should be called BANNEDfield. They entrap you by offering a bogus insurance which is a payment plan to lock you into a long-term contract. They tricked us into getting insurance but it isn’t insurance, it is a obligatory pay them for services you may not need and they will report it on your credit, even if you never use them just because you thought insuring your pet would be good. They are not to be trusted at all.

To get my dog's teeth clean, I was quote one shot beforehand. I took him for shot. Several days later, they call me and tell me he need more shots before he they can clean. It is deception. All they care about is money and not your pet. BEWARE OF BANFIIELD'S SCHEME TO SOAK YOU FOR MORE MONEY. DO NOT TRUST WHAT THEY TELL YOU ON QUOTE.

This company is a rip off. Unprofessional and will renew a plan without your knowledge. This is the worst experience I ever had. When I refused to pay, they sent my account to collections. Run from this place…

I have two cats. I rescued a stray that had a missing eye and that’s when I got sucked in. I needed an appointment fast because I wanted to save his eye if possible. Banfield was the quickest to get in besides an emergency visit. They sucked me into the wellness plan because it made the visit cheaper and I saved a first time visit fee. I was then worried he would get my other cat sick so I took my other cat there to get preventative vaccines and they convinced me to get the plan for him too even though he’s a healthy cat and only used the plan for one visit. They made me give him ** just to give him a vaccine because they couldn’t handle him when another vet had no problem trimming his nails before.

This company is just another money hungry, heartless machine. They don’t care if your pet dies and you haven’t used their service for the year. They will still claim their money. The costs they charge even with this insurance is more than a regular vet would charge and not worth your money. They are never available and will still keep you automatically enrolled even when you’ve called to tell them you no longer want their terrible service. DO NOT USE THIS COMPANY. Utterly disgusting corporation. If you love your pets like I loved mine do not use this service.

I've been using Banfield for years. Before the pandemic, they were somewhat reliable: they had walk-in appointments and they kept my pets healthy while they were on the wellness plan. I loved how it included yearly bloodwork and other basic necessities. That said, they have been awful since the pandemic started. They barely have room for walk-in appointments so it's almost all drop offs, and if you have aging pets, they really don't have the skills or equipment to handle advanced care. Invest in a better pet insurance that you can bring your pet to a true animal hospital.

On March 17, 2023, I reported to Banfield with my 11-month old, precious Amstaff, Chanel, to be told that she could not be checked in because the system was down. I saw another person waiting on services with his dog and another lady asked if she could be checked out and the receptionist said yes. How was it possible to check-out this lady on the computer and the system was supposedly down? Another customer intervened and asked if they could put Chanel in a kennel until the system comes back up. She said, “no, we can’t do that. I am instructed to say that the system is down and we will have to reschedule Chanel.” I do not know what the real issue was but it was not done in a professional way.

We purchased the wellness plan for 5 of our dogs over the span of 4 years. We decided to cancel for several reasons. 1) I felt like our dogs were constantly at the vet for "checkups" and shots. Our one dog has allergies and the medicine they had him on did not work. Every time we took him back, they kept wanting to give him the same medicine. My husband and I decided that they are probably just charging up the insurance companies and were beginning to question it. Then we purchased a home out of State and decided, that will be when we cancel for all the dogs.

Avoid this scam at all costs!!! They push the "pet wellness" plan. We signed up for it after ONE visit. We paid the bill for that one visit that day, and then decided not to do the monthly charges. Yes, as reviewers have said, they REFUSE to cancel!! Even if you haven't even used the "services" yet. I had my bank refuse the charges, and Banfield still kept calling, harassing, and mailing me!! Their representative actually just said, "You borrowed money from us!!" What in the mafia kind of "company" is this?? Everyone who has been scammed by this company needs to do a class-action lawsuit against them. They KNOW what they're doing, and they will do it as long as they get away with it.

If anyone signs their contract and they move out of service area or pet dies they continue to collect! They are a scam!!! We moved out of state and saw the Dr 1 time only for shots and then got relocated and they refused to cancel policy. And another person's dog died and they also refused to cancel contract!!!

Zero stars for their wellness plan and lack of sensitivity. My Labrador passed away during the weekend and was told I had to call to cancel the wellness plan because it couldn't be done at the hospital. The front desk representative was courteous, but did not know Banfield's customer services hours and told me I could call that same day to cancel the plan (Saturday). I called and got a voicemail explaining that they only work form Monday to Friday. I called them again today Monday and agree to cancel my plan but had to charge me for another month. The next payment was due on March 19, so I asked them if they could prorate. I explained that it's not that I wanted to cancel the plan, but it was needed because my dog had passed away. Her response, "all cancellations are treated the same" so I had to pay for the whole month, otherwise I could have not cancel my plan and would keep being charged monthly.

If I'm paying you $40 a month, that money should go towards any expenses i accumulate when I visit, for any treatment that needs to be done. How is it I still have to pay $150 for some blood work to be done? That's not including treatment and prescriptions that come with the diagnosis. I'll be canceling when the contract is up.

This is not pet care, this is profits. The fact that they don't have in room appointments and you have to drop your dogs off is your first clue this is a scam. No one ever goes over comprehensive exams performed, lab work value results, etc. I was told to refer to the visit summary they print out. I'm not a vet so why is no one consulting with me? I would stay far away from Banfield. It's a joke they are still even in business. They should be THOROUGHLY investigated.

I have been under Banfield for last 10+ years with my dog Twinkie. I took my pet for dental check in Dec 2022 and was told he was fine even though he screamed while eating. I left with a $300 bill which is normal as I have never gone in and not been up sold or told he needs this and that even on routine check ups. My dog continued to yelp while eating, I called back to location to make another appt for dental check, got in 2/2/2023, doctor called and said she could see anything, then called back 30 min later to say he has 2 severely infected teeth that need removal.

They sell you the service as you pay and get free services. There is a charge with every visit. Canceled my subscription, they charge my account because apparently it is automatic renewal.Asked for the automatic renewal to be taken off, they refused, saying I am not the one signed for the service and refuse to tell me who signed up so I can ask them to call and cancel. This scam outlet has been charging my credit card for years after my dogs have died.

Can you imagine owning a company with the intent to care for pets and then falling in love with profit so much that you emphasize and train your locations to be sales focused more than care focused? They seemingly make little effort to prioritize customer communication and willingly watch clients leave? Google about any Banfield location and note that each facility has 3.5 stars, barely passing customer satisfaction.

My husband and I bought a small puppy and went to Banfield Pet Hospital and registered him. They gave us a clean bill of health and came home. 3 days later he started having diarrhea and we took him back to the hospital. After testing, we were told he had 2 Intestinal Bacterial Infection and we had to buy different medications including Antibiotics. His health got worst and he started to loose his appetite day by day. We took him back and the Vet/Doctor told us he's much better and one of the infections are gone... While he was still under medication, they Vaccinated him.