Banfield Pet Hospital Reviews

Would not give them a star. Their pet wellness program is a scam. Was in for first time to get my dog's shots. Was talked into signing up for their wellness program. Was never told I couldn't cancel or I would be billed for services on my dog. That was never given. Now I have to waste 60 plus dollars a month for the rest of the year when I am never going to use their service. Please do not fall for this if there is a chance you are not going to take your pet in every month. Not happy and will spread the word to everyone.

The new Banfield Pet Hospital in Salem, Oregon is AWFUL!! They killed my dog!! He was suffering from congestive heart failure. I brought him in because he was coughing and couldn't breathe. He needed heart medicine and pills to help pull the fluid from his lungs so he could breathe. They gave him a rabies shot and told me I had to call another Banfield to get an EKG done and it could take 5 months!! She told me that there was no other places to do EKGs in our area!! LIES!! Stayton Vet does EKGs. I never gave permission for a rabies shot for my dying dog, they just stressed him out more, he's already had rabies shot!!

Overpriced pet care plans. Very amateur veterinary care. I do not feel that the title Hospital should be mentioned. Maybe Clinic is more fitting. If your pet is having medical issues I would not recommend this place. It's fine if all you need are the shots. But keep in mind that you are gonna pay top dollar.

Worst place to ever take your dog. It’s a scam. They charge you so much for nothing, also you must stay with them for 1 year if not they will send you a big bill for cancellation. They tried to charge me a lot of money for Medicine even tho I had a plan with them. They explained to me that medicine isn’t covered in the plan and that I had to pay out of pocket. So to summarize this up I’m paying $80 each month to only have my dog seen and that’s it. The plan doesn't cover anything. Only for your dog to have unlimited visits which they do a terrible job at checking my pet. Save your money and find some place better.

If I could give Banfield Pet Hospital zero stars, I would. After over 10 years of loyalty, we were devastated to lose our beloved dog in May. We called twice and used their online portal to ensure our account was closed and no further charges would occur. Yet, months later, we discovered Banfield continued to charge us without our knowledge. When we reached out for answers, they claimed the charges were for services used before our dog’s passing—something that was never disclosed to us during any of our conversations.

If you join the plan, you are obligated to make a year's worth of payments. If you tell them you are not renewing, they still renew you, charge you, and refuse to refund you. My pets haven't been there since January (it is now Dec) and I paid $110.90 for 2 dogs each month for discounted rates "if" they go into the office (but they aren't discounted much). This is not insurance. It's an expensive "wellness" plan.

I brought my dog in because he wasn't feeling the best and not eating. After leaving him caged for 4 hours during drop off, we were advised that he had a torn ACL and an ear infection that was healing and going away. We were told with the medicine they gave us he would be feeling better by Wednesday (this was on Monday afternoon). Fifteen hours later my dog died in my arms. Can't say I'd recommend Dr. ** for future care of my pets.

Banfield is absolutely TERRIBLE!!! Do NOT take your pet there. The Tuscan Village location in Salem Mass had extremely rude staff. We told them we did not want to sign up for the wellness plan and pay for the appointment out of pocket, the vet tech then came out and said "I thought I was pretty clear about the Wellness plan with you on the phone yesterday" to my Fiancé in a very condescending tone. The vet tech simply entered us into the Wellness plan assuming we would sign up for it before we had ever been there. After fighting with them for 15 minutes they took it off and let us pay out of pocket...Finally. Very annoyed and never going back.

This place KILLED my BABY!!! She was old but had a physical the same day I was given an ultimatum to give her the rabies vaccine or she would not be able to be seen for her possible UTI!! The vet said she had typical aging but was overall a healthy dog!! After that vaccine, her body started deteriorating instantly! I went back the next day for help and BEGGED for help & was told if I didn’t have thousands of dollars, they would not help me!! My baby tried to hang on. I syringe-fed her, massaged her, but she lost so much muscle mass, weight, and eventually, she left me!! I am heartbroken,

Everyone says different information! .... I took my dog ​​three days before my plan expired and if I didn't renew that day they wouldn't check him! I never have access to the exams. They do! I pay more than $60 dollars a month and if I want them to check his ears I have to pay almost $50.

Claim: I am filing a complaint against Dr. Stephanie ** and the staff at Banfield Pet Hospital in Salt Lake City, Utah, for their insulting and condescending behavior towards me, a veteran, during my visit on November 23, 2024. Grounds: On November 23, 2024, at approximately 10:00 AM, I brought my six-week-old German Shepherd puppies to Banfield Pet Hospital for their first appointment. Upon arrival, I was met with disrespectful and condescending behavior from the staff, particularly Dr. Stephanie ** and the secretary. The secretary's attitude was dismissive and unprofessional, which led to a highly distressing experience.

3 weeks ago I took my precious dog of 9 years to Banfield to have him put down. The staff loved him and were always good to him and he was always happy to go there. After a few days, I called to cancel my policy at Banfield and was told I owed 600 00 plus for the balance of the contract I was shocked! I had been paying 65.00+ a month for the best plan and if there was a balance on visits paid them too, like the ultrasound for 700.00 that they did using another company that they brought in.

If I could give a lower score I would. Took my dog in to get his teeth cleaned. They hurt him bad enough that I had to take him to a 24hr animal hospital for pain the same night. They hurt his back pretty bad. Some months later I had to have him put down. I had him put to sleep at Banfield. They told me they would email and cancel his wellness plan. It had just renewed for the year and I ended up paying for an entire year of wellness plan for a dead dog. The rude lady from India just hung up on me after giving me a big attitude the whole time.

I’ve had the unfortunate experience of losing two pets unexpectedly, both of which were covered under Banfield's insurance plan. While I’ve always been impressed with the compassionate care provided by Banfield’s doctors and staff, I am deeply disappointed by the policy that forces pet owners to continue paying for insurance on pets that are no longer alive.

Banfield is the worst.. You think you are getting the best service until your dog is dead. After calling customer service and telling them to terminate your insurance. They keep taking your money and keep paying for a pet bill when your dog's been dead for seven months. Yes, I understand it's a payment plan, however for a person that still morning from my dog's loss.. Banfield should have the decency of informing us that you will get charge $$ again if you don't call for a second termination to cancel for your dead dog's insurance.

Banfield business model is get paid then see the pet. They are understaffed and as others stated, it's almost impossible to have the same vet treat your pet. The staff are nice enough. Some do appear to care but it's run by a corporation. Care is secondary to payment. The wellness plan requires you to pay a full year whether services are rendered or not. They are more expensive than other vets. My dog goes to a neurologist for seizures, and they tried to get me to change medicines and follow their recommendations over the specialist.

Do not take your pet there. They will try to enroll you in their pet insurance contract before they even take a look at your pet. They don’t explain anything and get upset if you have a question. With an appointment wait time is over 1 hour. Find a real reputable vet office!

Don't bother with the Pet Care subscription. They do the minimal for your pet and appointments are never available. They simply refer you to a local Vet ER even though you are suppose to get visits included and a discount based on the subscription.

Reminder* if you have a plan and decide to cancel, prepare to pay off the rest of the plan as it’s not a monthly subscription, the insurance rates are also going up, I went from $65-$100 with only adding dental to the plan. I am NEVER using Banfield again. Goodbye!!

I was quite happy with Banfield's quality of service to my dogs. However, when I signed up I didn't bother reading the contract. I had 2 dogs and agreed to pay $81.50 per month, in addition to what seemed like full price for the physical visits. In July of 2024, I had to put both dogs down for age-related issues. Even though both dogs are dead, I have to continue paying $81.50 for 6 more months (until December of 2024) because that's when the contract expires. In retrospect, it seems like I grossly overpaid for their services and would not ever do it again.

Do not get Banfield Wellness Plans. They overcharge for services. It's hard to develop relationship with Vets as they change often. They continue to charge after the death of the pet. Cold. Heartless. Blood sucking. No compassion.

Do not go to the Banfield Hospital in Easley South Carolina. They misdiagnose your pet, they do not give you the other options that are readily available, they put words in your mouth that you never said and they put it in there medical notes you contact corporate office about it and corporate office refuses to talk to you through an email due to "It's too complicated a situation to discuss in an email. It needs to be done over the phone," and then a summarized email will be sent what was said due to the vet putting words in my mouth and putting it in my dog's file of things I never said.

My experience is the wellness plan. My dog just die. And I still making payments. What it's that. That's an unfair practice... Well This hospital is like a car dealer. The doctors always said, "Let me see if I can get a better deal so you can pay less. Let me see what the manager said so we can help you with the bill." Yeah right.

*Long review.* I am very displeased with how my cats and I were treated by the Banfield staff members. We have been shown time after time that Banfield does not care about their patients, only that they are paid. This last instance has made me the most upset. Our kitten, Saga got spayed October 8th and we found out November 2nd that she had opened her stitches. I understand that it is our responsibility that she had opened her wound. However, we were told on November 3rd that she was going to need to be restitched that it could cost upwards of $2,000. We raised the funds of $1,100 that was needed to get her stitches done again. Three days after this on November 6th, her stitches had come undone again after following the care plan Banfield gave us.

I would give 0 stars if possible. They closed our local location without notice and then wouldn't let us cancel our wellness plan which was always hard to use due to lack of availability. They said since there were still locations within a certain radius that we could not cancel. We have older dogs and need a close vet within walking distance that has availability. I will never go to a Banfield again. I think it is a horribly managed/run corporate business that doesn't care about anyone but themselves. I highly recommend that you stay away from Banfield.

If I could give no stars I would, we took our kitten in that was only a few months old because she stopped eating and didn't have much energy, the vet checked her out and told us that she had fleas when she clearly didn't and said it maybe isn't eating because of the fleas which sounded ridiculous, then they charged us $400+ to do blood work and said that her kidneys weren't working and told us to put her down or send her to their recommended pet hospital for $15000 and she'd stay there for a month, we left paying a total of $570 for nothing and they refused to give us anything that would help our kitten; now that she's been at home for a week she's fully recovered and running all around the house, this place is very clueless and I wouldn't believe anything they say, all they care about is taking your money or finding ways to profit off you, Banfield vets are very shady, they tried to charge us $1200 for a scan for her kidneys, stay away.

Do not take your dog here. They are incompetent and misdiagnosed my dog and now she is no longer with us and they expect me to keep paying the monthly premium on her account that is not Going to expire until May 2025. I had to take my dog to other specialist because of their incompetency creating thousands and thousands of dollars so were well worth it if it had made her survive but she still passed away yesterday. Whatever you do do not use this plan.

My dog went in for heartworm injections and it was supposed to be 3 is what the doctor said the 1st injection almost killed my dog and he stopped using his hind legs and they told me it would stop after a few months, months passed and my dog has completely stopped using his hind leg.s I don’t know what to do, do not take your dog here, please.

You never see the same Vet twice. They are not opened always and want you to leave your pet for "drop off" visits when they are opened, even for a lousy yearly checkup. Then your poor pet gets stuck in a cage for 8 hours. They are only good for euthanasia and neutering. My dog died and they make you still PAY for the Wellness plan, they won't cancel it or they send you to collections. The plan covers NOTHING only shots and you always have out of pocket expenses. None of their remedies ever worked for my poor dog and I always had to take him to a real Vet. Don't get sucked in like I did! Save your pet. Most of the things they sell can be found much cheaper at Walmart or Target. Stay away from Banfield, they should be investigated. (I put one star only because this site wouldn't let me submit my review without it, or I'd put 0 stars.)

Banfield Pet Hospital. Crooks and not very smart. I took my dog in with symptoms of diarrhea, which he has had on and off throughout his 7 years. Dogs get into stuff, and every time it clears up with a round of **. The tech said they wanted to run a CPL test (CPL measures pancreas specific lipase). I said, not necessary, even if he pops high, it doesn't change the course of treatment. Tech said she would run it by the vet. She came back to say, Vet said they "had to test". So, they take blood and run the test. The tech comes back and says, "Yep, Vet said he has pancreatitis". I looked at the report and it just says "abnormal", no CPL value was listed. I asked what the value was because NO ONE can accurately diagnosis pancreatitis without a true value. ANY competent DVM or MD knows this.

I cannot believe how inconsiderate and heartless Banfield is. They don’t care about your pets, just making money. Last night our 14, almost 15 year old dog passed away. Before passing we called Banfield because we felt something was off with her. They recommended we take her to the nearby emergency vet and that they would send her medical record to the facility, they never did.

Horrible service in the last few years. I just kept the insurance because my dog was important to me but the several times I had emergencies the doctors were so cold and after so many years paying for this insurance....the doctor was not even kind enough to answers my call herself...she delivered messages through the front desk lady. On top of everything when I call to ask to end my contract because my dog passed away.. I was charged a whole year of service that I won't even need.... should even deal with animals if you can't be human enough to care for others.

We NEVER saw the vet today. Our dog was taken to the back and the tech came in and spoke with us. What?? What did we pay for?? Why?? This is the second time this has happened. This is at the 24th St and Baseline location, Phoenix. I will NEVER come back here, I will NEVER recommend this money grabbing place to anyone. Pet owners are not “open wallets". We care about our fur babies and just want honest, COMPASSIONATE CARE!

I have been a Banfield Pet Hospital customer and Banfield Wellness Plan holder for over 10 years. I will never use either services again. Unfortunately, my dog was euthanized this week. The vet staff provided me with a number to call to have my wellness plan discontinued. They specifically said "Do not say cancel or they will keep charging you, say you do not wish to renew and then you won't have to make any further payments". I called the billing office and found that I would be required to either pay a lump sum or continue making monthly payments until March 2025.

I do not recommend taking your pet to Banfield Pet Hospital. I took my cat in because she was not drinking or urinating. They did an evaluation, then put her in a cage for 4 hours to urinate. They said they also tried some other procedure, but didn’t get anything because her bladder was too small. They suggested giving her an antibiotic shot and bring her back the next day to try again. All of this was relayed by the tech. The vet didn't talk to me. When the office staff called to check on her the next day, I asked to speak with the vet as I had questions about the notes she sent home related to weight, dental, gum, and skin issues. I was told that the vet didn't see a need to talk to me until I brought her back for another urinalysis. I won’t be going back to Banfield with any of my animals. I will be taking them to vet who has time to discuss my questions about my pet's health.

Been with Banfield for years with our dog. There were fraudulent charges on my credit card so we cancelled it. Didn't realize Banfield was a standard charge that hit the card. Banfield did not call us, email us, tell us there was a problem at the clinic, nor send information to us by mail. They sent our plan charges to collections. They would not reinstate the plan even after we were willing to pay. We do not have delinquent accounts with anyone and have excellent credit. They refused to work with us in any way. So, they have lost a customer and a recommendation. They are a corporate machine and do the minimum possible to ensure great customer care.

Scam place. I had to pay 1200 just for membership which covers my cat being neutered - other hospitals can cost around 100 - 200. Population control. It is important to neuter a female cat before she can have kittens herself. This happens very quickly depending on breed, time of year born and individual development. The first season usually occurs around six months but can be earlier. Queens can have up to three litters in a year.

I am a current Banfield customer, and recently, my pet suffered an injury that required immediate medical attention. We took her to an emergency clinic, where she was diagnosed with a fracture. She was splinted, fitted with a head cone, and we were told she would need 4-6 weeks to heal. We were then advised to bring her to our local vet for follow-up care. It's now been about 7 weeks, during which we’ve made 4 trips to the vet for bandage changes, an X-ray, and there’s yet another bandage change and X-ray scheduled. Each visit comes with a hefty price. What was initially expected to take 4-6 weeks now seems to be stretching to 9-11 weeks. Each visit lasts about 30 minutes and costs over $150, with X-rays alone running more than $350.

I have been taking my dog to Banfield for 7 years in Chelmsford, MA. Never had issues but recently had to take my dog to the Salem, NH on South Broadway, they were great, treated her issue and recommended I take her there for care. So I schedule her Comprehensive exam for a drop off at 930am. I get a call that I had to reschedule as they don't do drop offs at 930 and had to do 830am. So I show up to location at 835am, no one was at desk, I waited 5 minutes, tech comes out, said I'm checking in for drop off and she said your late, need to cancel. I said for 5 minutes?? She said it's 840am. I explained it was there and she wasn't so no it's 5 minutes.

Please listen to the other negative reviews and avoid this company like the plague. I wish I would have. They do not care about you or your animals and will frequently provide awful service and try to get as much money from you as possible.

DO NOT BRING YOUR PET HERE!!! Banfield Falls Church continues to scam us and they put our dog's health in jeopardy, and in my opinion it's borderline malpractice! For our teeth cleaning last year, we had elevated liver enzymes and treated it; then during our comprehensive exam we got a clean bill of health and the vet told us to make a teeth cleaning appointment for two weeks after the exam, and guess what? Elevated liver enzymes just two weeks with no changes in anything diet or otherwise. At best, this vet is inept and at worst she missed a significant finding in our "comprehensive" exam. We are leaving and going to a new vet. This place is a scam. Beware of paperwork!!! They will tell you you are signing one thing, but what's actually written is different. If you do go here at your own peril, just make sure you read every word before you sign.

Took my dog in on Saturday. Dr. ** drew liquid from a mass on his side to send to the lab. Monday night I left a pretty frantic voice mail pleading for a call back. The mass is now bigger, red, and extremely painful to the touch. My dog cannot stand up and has been urinating and defecating where he lies, prone on the floor. I cannot bring him in. He weighs 37 lb and he is in pain, cannot lift nor carry him. Left all this information on the Voicemail. They have now been open for 2.5 hours but have yet to call back. It’s clear my dog is not their priority. Would counsel against going to the DC Adams Morgan Banfield vet.

El Paso Texas: I took my little one in for check up and dental and was charged 330+ which I thought was covered in the wellness plan but wasn't. Beforehand, I had other pets taken there for a dental and it was covered, but that was a few years ago, but I guess they are now in the money making business and not pet care.

I had no issues with the services or programs until I lost my pet and had to cancel early. They make a difficult process more difficult, there is no easy way to cancel and email communications are difficult.

On Saturday, September 6, 2024, one of our fur babies had a preventive care appointment at Banfield Pet Hospital, located at 7947 Parramore Rd, Jacksonville, FL 32244. Unfortunately, the care and treatment of our fur baby did not seem to be a priority for the staff. We waited in the room for over 30 minutes without being informed of any delays or given any acknowledgment of when we would be seen. Additionally, a family and their fur baby, who arrived and checked in after us, were seen promptly. Even if the patient in the room next to us was an emergency, we should still have been informed of any delays or at least notified that we were next in line.

I want to express the terrible experience I had with this clinic and Dr. ** Who was apparently responsible for my cat's care. I dropped off my 9 month old kitten at the clinic as she was having severe symptoms. She was lethargic, hiding, not eating and in overall distress. I made it clear to the staff she was unwell. Later, I received a call to inform me that she was in good health and they claimed her breathing was fine, her heart sounded good and they saw no concerns with her health. I insisted to run more tests and That I was sure she was not well considering I am around her at all times and she was very obviously not in good shape.

So like business you have good and bad employees. My dog has been with Banfield for over 10 years and in that time he has done well, until recently his health has developed in such a way that he can no longer be placed under Anesthesia. So the wellness plus plan that he is under covers dental cleaning. But unfortunately he can no longer receive the dental cleaning since his heart can not handle Anesthesia. When I try to modify his wellness plan by removing the dental. I am informed that in order to do this I have to pay off a balance of $375.00. To start a new 12 month contract. Even though being with this company for so many years. So now I am forced to continue to pay for a service that he can no longer use.

I had a great first visit to Summerville Azalea location ....I feared I would be upcharged for multiple procedures but just an exam with assessment was sufficient... They could have stretched the truth but didn't.... No effort to upsell!! I know others not had experiences that were good... think the specific staff of a location in a company can play huge role in customers' experiences.

Total scam.. I have the wellness plan. They will not process my payments then charge me late fees. When I go to the store to make a payment they tell me I need to make a payment over the phone. I'm just getting the run around and total waste of everyone's time.

I took my Chihuahua to the Banfield Clinic at Doorman Center in Spartanburg SC. Cost me $400. Just to walk in the door cost $166. Every test is $62.50 or more. You can't get out of the office for less than $300. Then they couldn't even tell me what was the cause of my Chihuahua's condition. They set you up for a follow-up. Which cost you another $166. STAY AWAY FROM THIS CLINIC!

8/27 took 10 month old in for spay. Wound opened twice, had to go back 3 times; the third for staples. She’s been given 2 different types of meds to keep her calm and it’s not working and they won’t help. The dog is suppose to be resting and she’s been traumatized and butchered. There’s no continuity in instructions from one person to the next. DO NOT GO HERE, please!! I’m in the wellness plan and this was suppose to be covered and wasn’t??

The Fullerton PetSmart location experience on 8/29/24 was HORRIBLE. I had brought my critical ill cat in to be seen by a doctor, or at least left to be seen by a doctor. I was told. No one was available, and I didn’t have an appointment! She was extremely rude and couldn’t care less about the health of my pet. Unbelievable. This person should not be working in that capacity, showing absolutely no compassion, just to be told, "Go to another location." I will never recommend this place as somewhere to go that cares about animals. I will make further social media complaints, and to the the main offices. Absolutely the worst case of an animal hospital employee I’ve ever seen. This will go further.

Terrible. Absolute SCAM. Always got charged for the late fee even when I had the money on time, got so bad I had to call their billing department to find out why I was being overcharged and the guy on the other end told me I was lying and hung up on me. It took me 5 MONTHS to figure out my billing issue due to poor staff and nobody wanting to do their job. They borderline tried to hold my dog hostage one time during an appointment because they told me the service would be ~$300. NOT $800 JUST TO TELL ME MY DOG HAS A "TUMMY ACHE". I had called mutiple times to confirm the price of said visit and an estimate for everything and got lied to, then told they wouldn't give me MY dog back until I paid, and that I couldn't leave the building until I paid, and even refused to offer me any form of payment plan. I HAVE NEVER been treated in this mannor before, nor have i ever heard of a vetrenary clinic who "Doesnt take payment plans"

I feel completely ripped off by BANFIELD. I visited the BANFIELD hospital in Dadeland (Miami) to request a travel health certificate for my service dog to be able to travel with me, 10 days before my travel date. They 100% assured me that the certificate would be ready before my travel date. After many calls and one final visit, the certificate DID NOT arrive and I was not able to travel with my service dog. I requested a refund for the service they WERE NOT ABLE to provide and the hospital is refusing to issue a refund for the $300+ I paid for the service. Not only was my service dog not able to travel with me, but I suffered great stress and anxiety from all the hardship I went thru. This is totally UNACCEPTABLE.

I called to schedule an emergency visit due to my pet is getting worse even with the medications they gave me for my pet. I asked if I can bring him in today due to that he’s not eating or drinking and they said they had no availability. Receive no sympathy whatsoever from the person on the phone. Made me feel that I had no hope for my pet so I asked what can I do to put him down out of his misery. They call back to schedule an appointment for that but not to help him. This is the worse place ever. They use to be kind and had great staff. Not anymore.

I have a wellness plan with Banfield for my two dogs, a mix breed and AKC German Shepherd 3 month old puppy! My puppy injured his paw at 6:30 this morning when getting out of his crate to go potty. It is now almost 1pm. I called Banfield, explained my puppy was limping, holding his paw in the air, I’ve iced it and kept him resting and he is still hurting!! I was told the vet, Alton **, was not taking anymore patients today!!! Oh, I could DROP him off tomorrow morning! Or call around to other Banfield locations!! I WILL NOT DROP my puppy OFF!! I will be with him!! I want to know EXACTLY what is being done to my puppy!

Absolutely SCAM SCAM SCAM. They just rip you off in making unnecessary tests and unnecessary expenses. They took a lot of money from me and wanted to hospitalize my cat, one night $1500. I didn't accept it. Went to another vet. It came out that my cat suffers from his tongue and the cure was very simple. They are not animal lovers. I don't believe in that when I see all the other reviews as well. If they would like they wouldn't let him suffer for 3 days. In the billing it says they did dental check, which I don't believe they did because they could see it then, it was huge on his tongue. I don't know how but why is this place not sued?

Do not trust your pet to them.! They sent my fur brother home only for him to die a terrible death less than 12 hours of leaving an appointment. AFTER I asked them was he suffering and should I put him to sleep? I was told that he was not at that point, that the meds and diet change should work. I paid over $600 and purchased the suggested dog food. I hope you see this before you take your fur family member.

I cannot express enough gratitude for the incredible team at the Banfield Newport News location. Recently, my beloved dog, Louis got out of my arms and ran out of the building and went missing, and I was devastated. From the moment Louis took off, the doctor and her staff went above and beyond. They immediately sprang into action, and also kept me informed of everywhere Louis went. To my utter relief and joy, they finally caught him. They didn’t just stop at searching— Their compassion and determination during such a stressful time were extraordinary. It’s clear that their commitment to animals goes far beyond standard care; they genuinely care about their well-being and their families.

Banfield Pet Hospital in Maryland City Laurel. Maryland really do suck. My Fur baby who's 10 years old was put on pain medication to help her Arthritis, and was told by the doctor that this is medication that she's gonna be on for the rest of her life. This is now the second time that I go to get her medication and there are no refills on it. The doctor does she have seen since the doctor came there? It's off and won't be there for about 4 days. The other doctors who could look at her chart and see that everything's current Refuses to do it so my baby has to suffer, because this place doesn't care. For me this place has gone down. All they care about is the wellness plans.

Not enough stars for Dr. ** and the entire staff at Banfield Arundel Mills. They are awesome. They’re caring, patient, kind beyond words. I want to Thank everyone for your kindness. From Jackson’s family.

I really should have looked at all the reviews from different sites about Banfield first before making any rash decisions but at the time, my cat was pretty sick, vomiting and was unable to keep any food down. The vet I normally would take my cat to (mind you, he's received vaccines he needed from there) however his vet is elderly and was constantly getting sick so unfortunately I had to take him somewhere else. I took him to Banfield. To do an xray and other tests he would need was going to be over $700 something so they told me about the wellness plan and how I can "save money" and of all the benefits. Dumb me thought would be good and save money, just $48.55 a month. Well somehow it got raised to $68 a month and I still had to pay out of pocket for his vaccines that they claimed he was missing, and medicines.

The value of thier wellness plan is zero. Another way to just make extra money every month. No constant clinician is assigned to your pet. No actual post-care follow-up anymore. They misdiagnosed our pet initially and she ended up getting diabetes from their poor diagnosis and passed away 8 months later.

I showed up to drop off my cat for a comprehensive exam and dental cleaning. No hello or anything from the receptionist. She just asked, "are you dropping off (cat's name)?" without looking up. So that was strike one. Like, "first of all, good morning!" Anyway, normally the vet calls after an exam to let me know how the cleaning went, how they're coming off anesthesia, etc, but nothing from this guy. I showed up an hour before they close to pick up my cat either way. Never saw the vet. Other vets that work at this location would come out to explain how things went, pointing things out on my bill, etc., nothing from this guy. When I brought my cat out, he didn't even have a bandage over the catheter site (because I'm pretty sure a catheter never went in). I think they just trimmed my cat claws, shaved his paw, then left him in the carrier until it was time for me to pick him up, filling in the notes on the invoice as necessary.

If I could give zero stars I would. Mars Inc. is only out to make a profit at the expense of your pet. Every time I bring my dog in, they try to upsell add on services such as anal glands, or nail trimming. They herd your pet in like cattle, and crate them all day until an overworked veterinarian has time to see them. It is difficult to make an appointment where you can bring your pet in and stay with them. Your pet is traumatized enough having to go to the vet, and then they want them to sit in a crate all day waiting to be seen.

Had a scheduled visit. I was early but taken in quickly and taken to private room for exam. Remarkably clean facility. Taken in by Abbey **, a skilled front desk person. I had all records for my dog which were scanned into their system. Pet was seen initially by Lisa who spent time treating pet with love and getting down on floor with him. Then Jennifer **, DVM came in and gave pet a very thorough exam. Vaccines were administered rapidly without a sound from pet who was never in any distress. All in all, a very pleasant and well skilled staff who performed in a very professional manner throughout the process. I would recommend them without reservation.

Conyers location - Sam the team lead.. rude, indifferent and condescending. I've spent over $500 the past month and I am ON a wellness plan. I went through the Banfield app for a virtual visit. Absolutely no help whatsoever. I was speaking with someone who "BY LAW" can't advise me. What is the point of having virtual visits if it is with a vet tech who again BY LAW can't advise anything but to bring my baby in. I am reiterating "BY LAW" because the tech must've said it to me a dozen times. So I bring my baby in and after 200.00+ I left with **. The same ** that would've cost 10 bucks at my local pharmacy.

They will sign you up for a contract that is way too expensive and doesn’t add up. If you try to cancel you will owe them still and they are soulless about giving you your money back. Go with someone local.

The individual hospitals & staff are usually very good. The so-call wellness plan is pretty much worthless for what they charge and what they pay. They will keep charging you after pet dies. Not recommended, choose a better plan!

This is the worst "professional" experience of my life. My dog wasn't limping at all until the day he had his checkup at Banfield. It progressed into what they called a brachial plexus injury, which is when nerves have been injured. Well, they were injured alright, and logic says by someone at Banfield, because he didn't have a limp until he was seen there. They just kicked me out of there today because I was cursing and the techs and vets can't deal with someone who is upset and has real concerns and they go boo-hooing to their boss. I see they're at 1.14 stars on here and 1.1 on consumeraffairs.com. Yikes! Now I know why. A fabulous vet who used to work there and saw my pet for a few years left, and told me the reason they left is because upper and middle management have no clue, that they hire the worst people because they're cheap and don't want to spend money, and that the office they worked in, the one I've been going to, was a shambles.

How is this place able to operate! Our family pet had to be put down by an emergency vet, not related to Banfield. The Doctor on duty reviewed the medical records and stated that they (banfield) should have caught the issue. Her red blood cell count was dropping because of an infection. And Banfield completely missed. Because of that our little angel is now an angel. Upon calling Banfield and explaining that we want to cancel her plan, we are told that we still have to pay on this plan even though they are the reason our cat is no longer with is. Way to make a difficult situation more traumatic. I'm posting everywhere I can to get this place shut down or seriously revamped. Just look at the well over 2000 reviews and see... 1.1 rating. BBB where are you.

They will continue to charge you for a Wellness Plan even after your pet passes away. I would never recommend this to anyone. Go to your locally owned vet and be treated with decency. I feel absolutely taken advantage of—my dog passed away last month, yet I am still being billed monthly for a plan that I cannot use. This is on top of the additional out-of-pocket expenses I had to cover for services at the time of her passing.

My dog had comprehensive exam with tooth cleaning month ago. They told me he is in good health. My dog died yesterday due to stomach cancer, This is not only bad experience with Banfield. Do not use Banfield, they are very bad.

I took my cat to one of these Banfield hospital at PetSmart store in Orlando area for itching his face and ears and runny eyes. That was my big mistake. As soon as the doctor starting to examine my cat, he started talking about fleas and mosquitoes and tapeworms. I told him this cat is indoor pet, away from any other animals and never had issues with fleas or any other bugs inside my place for last few years. But this dr. didn't want to listen to any information I gave, and he kept pushing medication for flea control and other medication. I told him he doesn’t need any flea control med, but he added this Revolution Plus flea medication to the list of other medication.

Avoid Banfield's wellness plans. They inflate the costs of their services, and the "discounts" you get with the plans are still more expensive than reputable vets charge. And when your pet dies, you are still charged the remainder of the plan or they back charge you for the services that your pet received. It's impossible to get to the company's customer care department or to their leadership. Also, they sold our information without our consent to a third-party company - dog's Cemetery.

It started when we first got our plan. First visit after purchasing the plan for our pet all of what I consider standard pet shots and recommended Banfield Pet requirements for our Pet were all additional. Every visit minimum was 150-300 out of pocket for recommended shots or medicine recommended from Banfield Vet. Nothing ever covered by plan! Just recently in May I called in to cancel my contract from any further monthly charges and any automatic renewals as our pet is no longer with us and the CS Rep handled all my concerns following month automatic charges continued. I called back in and the CS rep that placed me on hold for more than 45 minutes will not pick up the line as I was asking all the right questions that are in their system to tell me, "Sorry that the previous Rep didn't explain that you will still be charged the remainder of your contract for outstanding services provided!"

I was with Banfield Pet Hospital for years, easily over 10 years. We had an amazing doctor at the MP location. Not only was the doctor amazing, but the staff was as well. Sadly, my fur-babies' doctor left after many years, and that is when MP went downhill. Not only did the doctor leave, majority of the staff did as well. The new shift manager, she is useless, and has no clue what she is doing. I had one nurse argue with me when I corrected her on a medication she tried to give my dog- a medication my dog is allergic to. The corporate portion have no clue about the rapport we, the clients build with the doctor and staff. I lost 3 fur-babies in a year, due to age, and my fur babies entire nursing staff, came in the room with me and said their goodbyes to my fur babies. They cried with me, and supported me. Corporate doesn't care about that- they just think money.

I had my card stolen and was not aware that My Banfield was linked to it. I changed the card in my account and thought it was taken care of...NO. Not only was it not they sent my account to collections WITHOUT notification to me that there was problem and the rep from Banfield said this was typical. They have ALL my information including mailing address. Nothing. Do NOT...there are much more competent businesses to patronize.

I was told that this pet insurance was monthly and that I could cancel at any time. I purchased in December of 2023. I have called repeatedly to cancel. I'm put on hold, told that they would call me back, and even lied to about the cancelation. I'm now being charged $800, the full contract price, to cancel. I was just told that it's canceled, but that I can use the services until December. And, the services were never included. There was always a fee. The agents are incentivized to keep the customer. They do everything not to cancel. I'm at an attorney and plan to sue.

Customer service is TERRIBLE - I DO NOT RECOMMEND THIS PLACE AT ALL. I've had a very bad experience again at Banfield in Doral. They do not respect the client's time. I had an appointment scheduled more than a month in advance, and when the day comes, they tell you that the doctor can't see you, or if you want, you can leave her and pick her up at the end of the afternoon. When I made the appointment, I was very specific: NO LEAVING HER - NO WAITING.

Our 9-year-old Lab, was on Banfield’s “wellness plan” since June 2015. During her routine “wellness checkup” in January a lump was “accidentally” found on her throat. I was quoted an outrageous price for X-rays. I called some other Vets and was told X-rays would not reveal the issue, an MRI was the better way to go. The MRI revealed the growth has invaded the thyroid gland and is too large to be removed. I blame Banfield pet hospital for paying more attention to whether or not the anal gland needs to be expressed for an additional fee, rather than thoroughly checking the animal to locate any newly developing growths or tumors that can be nipped in the bud.

Do not sign up for the Wellness Plan. They just want your money. My husband got transferred and there was no Banfield near our new home. We have been with Banfield for 10 years with three dogs and a cat. I tried to cancel the plan and was told no. We had to continue making payments until we had paid for a year. If you sign up for this program, you are LOCKED in. Be careful.

I have been with Banfield since my sweet little dog was a puppy. 14 years! I just had to put her to sleep and when I called to cancel her insurance I was told I had to pay $364.00 for the rest of the year. I was shocked and disgusted. My dog has died and I still need this pay organization. Heartless. Never will I use Banfield. Unreal!

These people are horrible. Do not take your pet there. We got the wellness plan and they are charging double what is promised. I went to try to cancel, and I have to pay $700 in "already received services". When I do bring my dog, they never find issues that I can visibly see, they always say the dog is fine and find something I can't see to charge me for.

Please do not take your pet to Banfield or get the Optimum Wellness plan! I am telling you this to save you money and your pet's life. Here is my experience with them in Orchard Park and Amherst NY. I have been taking my dog to Banfield in both Orchard Park NY and Amherst NY since last year. In September 2023, I took her in for an emergency because she was coughing consistently and was diagnosed with a "collapsed trachea". She is a small 5lb dog. I administered both medications that were prescribed which was an antibiotic and cough suppressant. She continued to pant heavily and cough for almost a month after that. 

You paying for an insurance that doesn’t cover all and if you have to cancel because your pet died, services provided are due! What was the monthly insurance for? It is ridiculously stupid, and you don’t get informed until the end.

I WAS WAITING FOR 3 HOURS! My appointment was at 4:30 and I was seen at 6:30. Then they took my dog for a check up and took them 1 hour to do a fecal test and normal check up with no bloodwork or anything. I left there Friday night at 7pm and they called my phone 20 mins later and asked if I’m still around and that they forgot to get him his allergy shot!!! How can I trust this place anymore? 3 hours of waiting is insane. I’m so disappointed at the level of care. They acted like this is normal and “it can be like that sometimes” and never apologized until the end that they forgot to do the main procedure I was there to do.

Be aware this is not insurance. Banfield has taken my money and you are not allowed to cancel your policy even if you no longer have your dog. Insurance is something That you have in case but what they are actually doing is taking your money until they feel like that's what they want to do. I have tried to cancel m the policy since Dec. When I asked to talk with a supervisor I was told I could not. Because they don't have any around at that time. So this must mean that no one is on charge of this place and they all just run around amuck. I beyond anger as this past encounter lead me to have a meltdown just trying to end a policy that I pay almost 63 dollars for that had not been needed since I no longer have my dog

Your location. Banfield Pet Hospital 6216 US-30, Greensburg, PA 15601 Veterinarian ** 1090 points. 5 minutes ago. 1st off, I have a 4 year old German Shepherd... If I could use 0 stars I would. This is a horrible place to take your pet. I initially took her in at the beginning of the year for a hot spot. The medication they gave her initiated an eye infection too, which cleared up on its own. Soon after she developed a horrible ear infection. The vet had her on the same medication for a few months with absolute no results. 3 times I received the same medicine. The vet finally said it could be her diet and recommended a very expensive dog food. (I home cook my dog's food with chicken, rice and vegetables. It's fresh and healthy for her. There is nothing wrong with her diet.) I finally went to another vet, they gave her medicine in the ear and it cleared the infection up within a week. I haven't had any issues with her ears since.

I am writing to formally express my dissatisfaction with the veterinary care my Golden Doodle, Benny, received at the Main St branch in Fairfax, VA. During our visit on May 7th, 2024, my pet was treated by Dr. Lamb for allergy-related symptoms and an ear infection. Dr. Lamb and Dr. Edwards recommended a Cytopoint Injection, asserting it would be more beneficial and effective for Benny's allergies than the oral option, despite its higher cost. Dr. Lamb mentioned that this treatment would likely need to be administered only once a year to minimize the recurrence of allergy symptoms. For the ear infection, Dr. Lamb prescribed antibiotic ear drops and advised maintaining a regular cleaning routine.

My wife and I just visited Banfield Pet Hospital where Stephanie ** DVM and Vet-Tech Jasmine ** VT/VA for an allergy shot for our doggie and anal gland expression. The Vet-Tech did the anal gland expression and said there was nothing to express when she squeezed the gland. But, later that day my dog started to have issues with her anal glad and her butt became super inflamed and red. My dog was then in a lot of pain and there was a bloody discharge.

How dare you send my bill to a collections company when I have been trying to reach someone in your dept for months and then I am told someone will call me back, and then nobody does!!! I'm a 54 year old woman trying to survive on 900 per month of social security!!! I've called and called and tried to work with your business to not pay for a plan that I cannot afford!!!! I've explained this to 2 people who I assumed were trying to help me!! Boy was I wrong! Your company and supposed wellness plan is just one big scam!!

Don’t use Banfield Pet Hospital. False advertising and horrible treatment of your pets. Their wellness plan is a scam!!! I have to take my pet to another veterinarian to get him well. Banfield did procedures that were not necessary and could compromise my dog’s health.

I understand no circumstances will recommend Banfield. They are only helpful with preventive care (shot and flea & tick meds). They are very overpriced for the service they can provide. On top of it all once they administer that first round of shots you are locked into a 12 month contract. God forbid your fur-baby pass away. They don’t care. They want their money. I had my babies on a plan with them for 9 year. I truly thought I was doing the right thing until one of them got sick with cancer. Banfield was absolutely no help at all! I repeat BANFIELD WAS ABSOLUTELY NO HELP AT ALL! They did just enough to make me owe them for 11 more months. Let me not fail to mention that the service they provided came from an outside source and I was out of pocket $100’s of dollars.

My dog is almost 10. We have insurance with Banfield since we got him at 8 weeks. He had a cyst on his eye, at least that’s what they told me. After 4 appointments, in which they told me my dog was doing better and almost 900 donará later besides the insurance they send me to an eye specialist. They shouldn’t have waited so long if they couldn’t do anything for my boy. If you can treat an eye and you are there only for the money then you don’t love animals. send animals to a specialist, stop ripping off people and send the animal to the right doctor! I’m disgusted by their actions! My Dog is family and like a son. Banfield in College Road Ocala

Banfield is a crock! I have tried using Banfield for over 15 years. I keep going back because they are national and it's nice to have an account that will travel with me. But I just can't do it anymore. The Dr's are decent, but it's apparent that they are held back from being great by all the policies and upsells they have to do. I've had numerous techs tell me, after the Dr leaves, that I can use over the counter such and such for the same results; and it's 10x cheaper than what they try to sell you.

This place WILL scam you! Don't ever go there! My dog had a open infected wounded likely because of long thick coat during the winter. They would literally charge you if they have to walk from one room to another. They wanted to do a test for cancer and eventually, they wanted to do a surgery for about 3 to 4 thousands dollar!! The wounded was treated with just a cleaned anti-bacterial solution for $25 (after my outburst of telling them they were trying to scam me. I did made a scene at the front office). So the 2 visits costed me $1200 instead of just $25 and office visit.

I have been employed at the Banfield in San Francisco since April 2024 and have had the worst experience ever as an employee. The manager and primary veterinarian is abusive in their language and actions and the hospital is disorganized and chaotic to the point of risking the lives of their innocent patients and mislead owners. The company and manager only care about profit, to the point of engaging questionable labor policies and deceptive practices surrounding Optimum Wellness Programs (which accounts for over 85% of the Mars Company's Profit). The staff is poorly trained, understaffed/unsupported, and engaged in culpable negligence in the death of at least 1 patient during my short time with Banfield.

Banfield customer service and care is HORRIBLE! I had my dog (Missy) Banfield's Wellness Plan. Missy died and I called to cancel her plan. They stated I had to pay the annual fee which was just renewed! What? The dog died!? I reluctantly disagreed with paying, but went with it. UGH - Paying for nothing! WTH. Later my credit card was stolen and I had to get a new one. I updated the Banfield website with the new card. In the process apparently a month's payment was missed. What did Banfield then do? They turned the missing payment (1 out of 12) over to a credit collection agency!!! WTH again!

They make frequent mistakes making appointments and keeping track of things. Also, staff is so rude. They gaslight you. Go somewhere else where you and your pets can get better services for the same money.

Updated on 05/07/2024: I wrote a truthful review of my experience with these guys on Saturday 5/4/24 and they post a response to make it look like they are addressing the issue and when you respond to them they no longer respond.

What a horrible place. I scheduled my cat to be put down because he is suffering. They scheduled the date and time to let us know when to bring our animal. When we arrived for his appointment, they were closed. No courtesy, call no email, no text…nothing! I had a run and call a bunch of places to see if I can get them last minute to put down my cat so he wouldn’t suffer. Our emotions are all over the place and this place can’t even let you know that they’re closed early?? Funny how quick Banfield is to let you know when they have a bill that you have to pay them but to turn around and let you know that something happened at the place and they have to close it down. It’s difficult for them to do.

Been taking my miniature poodle to Banfield location Hanover, MD for over 7-8 years. My dog slowly deteriorated over time under their care. I would make a comprehensive exam with them and would be told, "Oh your dog is in great health." Attend another appt for shot updates a month or two later, and now he has a heart murmur or a serious ear infection. Definitely not worth the money spent each month. You are basically just paying for a up-to-date shot record. You are better off finding a real vet who genuinely cares about your fur baby as much as you do..

It is ABSOLUTELY SHAMEFUL that Banfield even after YOU LOST A PET wants to continuously charge you for their wellness plan after your pet has passed. I WILL NEVER EVER USE THEM AGAIN! It's not enough that you lost your precious fur baby, they want to give charge you MONTHS AND MONTHS to remind you that your precious baby died!! ABSOLUTELY DISGUSTING. SHAME ON YOU BANFIELD!!!!

I have had bad experiences with Banfield. You do not save money with the wellness plan. You don't save money on anything. I was mislead when I had to put my doggie to sleep. I was told one price months before and then the day of the euthanasia it was twice as much. I was so hurt and upset. I knew I couldn't take him back home.

The worst place you can take your pet. I paid $174,44 for microchip and rabies vaccine, they treated me very poorly, after back home petting my cat I figure out she wasn’t microchipped, backing to Banfield the vet MARIA ** again intimidated me speaking rudely, asked to another lady to back the money back to me, they gave back only $42, at first time she guarantee they couldn’t proceed the physical exam because my cat is very aggressive, they just invoiced after I called police and asked the vaccine serial number. I mean I could missed my cat for ever without microchip or kill her if I give the vaccine again or just trust them for a year praying to my cat not be sick.

This is a money hungry company. I will never go to them again, I should have cancelled a long time ago. They also did not catch that my dog has a serious life threatening illness and he almost died. When speaking to anyone on the phone all they care about is collecting money and are in no way willing to work with you. I understand I signed up for this and I regret it so much. I highly recommend going to a vet that cares about your pet's well being, Banfield does not care at all. There are some people that work there that seem to care but overall Banfield just wants your money and to lock you in. I regret not cancelling with them sooner, I will never make this mistake again and I advise you not to either.

Beware. We decided to not continue with the wellness plan because the treatment is not working for our dog but they are still going to take out the payments until the year is up. What a disappointment in a company!

If I could put zero stars I would. My family dog died 2 months ago and I tried to cancel my plan. Mind you I paid 2 months after she had already passed. The rep on the phone was only interested in collecting money for "discounted services" on their wellness plan which were still more pricey than the local vet even after the discount.

Banfield veterinary is the worst. The vets don’t return calls. It’s all about selling their insurance and they don’t have enough vets. They now are no longer open on the weekends. My dog was passing and I couldn’t get a return call from the Banfield vet. They DO NOT CARE ABOUT YOUR PET.... it’s clearly a money making machine and that’s the only thing they care about. DO NOT JOIN BANFIELD. THEY ARE AWFUL.

This is Angel. She passed psalm Sunday from cancer. Turns out one of the medications that BANFIELD PET HOSPITAL prescribed to my dog for allergies, causes cancer. This medicine was stated on the commercial we saw the other day causes skin carcinoma and cancer in dogs with allergies. Angel succumbed to her tumors after a really hard number of situations.

Been taking our cats here and very happy with the service! Everyone is so nice, responsive, facility is clean and everyone loved on the fur babies. I love the fact that there’s multiple locations in Phoenix I could go to if needed. Will note that you sign the contract for a year, but it pays for itself if you do all the things and take advantage of what they offer. Everyone complaining that you can’t cancel it mid year without paying it out don’t seem to understand how it works. I compared costs and for everything and dental we get here, it makes sense to use them. They go above and beyond for us!

This company and its cancellation policy are pure evil. I tried to cancel in November and they charged a fee for the cancellation. Then they told me it didn't cancel because of the balance due to the cancellation. I have talked to several people who have out and out lied and told me the fee was due to an office visit, but they could not give me a date or details of the visit. We always pay in full so I knew they were wrong. These people who told me this on 2 separate occasions hung up on me when I asked for a copy of the visit. So I got a letter that said this was going to collections when I thought I was done with them. I checked the bank statement and saw they are still charging for the monthly and never canceled. I call and go through the whole thing again. Do not ever deal with this company. They are simply out to make a buck and will take it however they can.

Zero Stars. I took my amazingly healthy 8 year old dachshund in on April 2 for a teeth cleaning. I picked him up exactly as asked and the vet tech said he did "great". I said he doesn't look good to me. She laughed and said "he is high as a kite". I did not think that was funny. I asked the tech checking me out to ask the vet if he needed an antibiotic or anything else. They said no.

Five-Star Review for Banfield Pet Hospital in Levittown! I can't say enough good things about the Banfield Pet Hospital in Levittown! From the moment I met Marissa while shopping in the store, I knew I was in good hands. She convinced me to try this location, and I'm so glad she did! The entire staff at Levittown is fantastic, but I want to give a special shoutout to several individuals who consistently go above and beyond: Marissa, Alexa, Kelsey, and Sam: They are true rockstars who always remember my dog by name and take a genuine interest in his well-being. They go the extra mile to ensure all my appointment needs are met, and their dedication to customer service is truly exceptional. Jessica and all the veterinary assistants: They are incredibly kind, compassionate, and thorough. Jessica, specifically, impressed me on my last visit by going above and beyond to make my dog feel comfortable.

DO NOT PURCHASE THIS PET INSURANCE. They are not a flexible company they are solely in the business of making money. We had a situation where we purchased the puppy, but couldn’t keep her and had to give her up. We purchased the insurance and since we didn’t get back to them within their timeframe to cancel it they charged us for the full amount of the plan, keep in mind they didn’t provide not one day of service. I would agree to a term fee but not the full amount of the plan when they never provided one day of service. In these inflationary times with money being tight, I guess they have to make their money anyway they can.

SHAMEFUL!! They will not cancel my pet's wellness program that just renewed on 02/21/2024 and my pet passed away on 03/31/2024!! Now I am stuck paying the remaining balance for 1 year of service that we will NOT be using since my pet is GONE. I will NEVER ever do business with Banfield again and will make sure all my friends, family, and co-workers do not fall for this scam. The worst part is that my Pet had her annual wellness exam weeks before passing due to fluids around her heart, how was this NOT seen weeks prior?? TERRIBLE! DO NOT GO HERE!

Scammers, thieves, run away. Worst company ever!!!! If I could put negative zero I would. They don’t even deserve the 1 star. They stole our money. We sent them in writing not to renew our pet policy for our dog in writing prior to renewal date and they still charged us for 5 months. And after calling several times they only want to credit us 2 months because that’s the most they can do!!!! That’s flat out theft. We were informed that they would make it right by one of them and they never did and they keep insisting on crediting us the 2 months only!!!! THEY ARE LITERARY STEALING FROM US WHEN WE SENT IN WRITING TO TO RENEW!!!!

I contemplated writing a review as it has been almost a year since my 3 year old Dogo Argentina Mbaku passed away on July 24, 2023. My first negative incident was with Banfield in Stafford. I took Mbaku for scheduled shots and health check up and wanted to get his nails trimmed and when I came to pick him up they mentioned that he must have scraped his nails on the cage because one of his nails had started to bleed. Obviously they cut one of his toenails to close which caused the bleeding....instead of being honest they blatantly lied. Afterwards I changed the location of where I took him and decided on the Banfield location in Woodbridge....when I came to pick him up after dropping him off, the facility had flooded. The vet called later to discuss his high white blood count and I asked if this is something I should be concerned with and she responded, "No." Mbaku passed less than a month later from Lymphoma.

I signed a wellness contract on 4/12/23 which was a one year contract until 4/12/24, I could no longer afford the contract so I cancelled 4/6/24 prior to the contract expiring. The cancellation was accepted and the following Monday I got an email saying I would be billed almost six hundred dollars for not cancelling the contract on time OR I could continue paying monthly payments. I purposefully emailed my cancellation time stamped and dated due to the horrible reviews regarding this company and billing disputes. I was on hold many times. Asked to speak with a manager, was told no one was available, however an account manager informed the person handling the call his name was Daniel that I was being charged full membership because my dog's last visit (Under the wellness plan) was billed as dog visit Not Puppy? There is no terminology in the contract stating that anytime during your one year contract prices change.

A two months out availability is no professional. I've been a loyal member for almost a yr and I'm very unhappy with the availability of vets. I’m paying 120 before I can get my dog in. It ridiculous that to schedule it's two months out. I’m highly disappointed and then not being open on a day it says they are open is dumb. Don't lie and hire more people to handle the demand.

I do not even have words to express my deep gratitude to the team involved in my pet, Pony-boy's, experience there on 4/3/24, a special thanks and love to Nurse Jasmine and Dr. **. I have been to many medical places for myself and dog. At Banfield, the staff deeply cares and doesn't try to make extra money. The staff literally saved my dog's life, making sure that he was treated properly for his dental cleaning, teeth removed, creating a financial plan to treat and care for Ponyboy. The nurse, Jasmine, was supportive, caring, and listened to my needs and the needs of my dog. Dr. ** was thorough in providing me with information after the procedure and treating Ponyboy to save his life. Banfield staff had integrity and honor in my eyes, holding true to their word. I prayed to God before and after this procedure. God blessed my dog and our family with Banfield staff. I prayed after, crying tears of gratitude for the miracle and work done.

Stay away from them!!! They do not care at all about pets, they do care about $$$. I have been fighting with them about my dog health since November, they don’t know what’s going on, but they told me might my dog has a cancer. But actually it was a season allergies… My dog was super nervous to go to the clinic, he was afraid of doctors. I never thought I will have that experience. Bye bye Banfield forever!!!!

Couldn't believe the policy of these people, my cat was extremely sick and we had to be put down, we had to go to another establishment because they were closed. When we called to cancel the pet care program, they demanded we pay them for the remainder of the year (over $300). They were not sympathetic at all and flat told us they would take us to court if we didn't pay. If they have diagnosed the cat correctly we would still have him.

For the past 4 years the services have declined; never get to speak nor see the vet only the staff; I wouldn't call this place a hospital; they should change the name to Banfield Drive Up Service; the annual wellness plan is actual that - you have to continue paying for 12 months even though your pet has gone to heaven; plus they denied dental cleaning for two years in a row, but the monthly payment was never reduced until this year (2024); Staffing must be trained to tell you based on the vet examination of your pet the vet has determined that all these tests need to be done, then the staff gives you a huge total - which most is not covered at all by the plan and you end up at least $300.00 or $400.00 out of pocket; of course this doesn't include the medication. Better off just paying as you go along the way; the annual cost is not beneficial to you or your pets.

Hi. Have no problems with the hospitals. Great customer service. It is with the company itself. My baby of 15 years old Honey passed a couple weeks ago of kidney failure. I called to cancel my plan and they're trying to make me pay before I cancel. How does that make any sense. They want me to pay $300 to cancel when I am up to date in my payments.

If I could give this company a 0 star I 1000% would! When I signed up for the wellness plan the representative told me that I had to sign up for a year, but after the year I could cancel. They are VERY deceitful and what they fail to tell you is that if you don't cancel exactly 1 year later, you are committed to a whole additional year. The services provided are not work $65 a month and the discount for unexpected issues is pathetic. Don't waste your time or money with them!

The vets themselves are not the problem. But accessing care continued to be harder while the prices went up. I canceled my plan back in November because I felt I'd get better care elsewhere. I confirmed both online and with the hospital that my plan was ending mid-November. Well it took me until January to notice that I had continued to be charged. I was able to cancel so I didn't incur further charges. Getting refunded has been a nightmare. It's March and I still am unsuccessful. To make matters worse, my dog ended up dying at the end of January. Actually, her diagnosis is something that could and should have been caught earlier by the clinic with her abnormal lab work but at the time I was told it's nothing to worry about. It was completely unexpected.

I had two dogs and as soon as one became sick it was apparent that Banfield was useless. My dog had a heart murmur and as soon as it became more than just a mild murmur I was out of luck getting anything from Banfield. My dog started to have difficulty breathing and I brought her in, they said they were full that day but got me an appointment at a different location (totally wrong my dog was in my arms and they could see she was in trouble). As soon as I walked into that location they said they did not have an oxygen chamber and I needed to go to an ER vet. I went immediately to the ER vet and they said she did not have much of a chance at that point. They tried what they could overnight but I had to let her go the next morning. THEN Banfield had the absolute gall to say I could not just cancel my plan and that any services she received would need to be paid out to cancel the plan that I paid into every month.

You’ll pay for a wellness plan that’s $80 a month yet still find yourself paying out of pocket for the majority of the fees. I purchased tick treatment, but was unable to receive it until I paid out of pocket for a heart worm exam. They neglected to mention this until after the fact. My mom’s dog died, and they refused to release her from the payment plan. Eighty dollars a month for a wellness plan on a dead dog. Get yourself pet insurance, and do yourself a favor and stay away from the money grabbing scammers like this one. This place is a joke. They claim you’re saving money and show you a giant bill with their discounts, but you’re just paying for the wellness plan, on top of paying out of pocket. Pet insurance costs the same amount, and they reimburse you for preventative plans like this one. Find a better vet clinic that still practices basic human principles and values. This place has one agenda, and that’s ringing you for all they can.

I changed my pet plan in Feb because she had cancer. Sadly we had to put her to rest the same month. I emailed to cancel. Have not got an response. All her records were erased. All I can do is make a payment. (Why) they give you an option to plan to cancel. But you can't until it's time to renew. They should reevaluate their way of conducting their plans & consider their loyal customers as such & not as a profit.

Banfield has turned into an absolute disgrace! After being unable to make an appointment at any local Banfield I had to take my pets outside the state then you could not get any response from any phone number of any Banfield. For the longest time I would go to a Banfield and they would be closed near me and also the Salem New Hampshire that I was forced to go to outside my state. Despite having informed Banfield several times that I did not want to renew my contract. I ended up paying an entire year for my cat Trixie and having to take her to a different vet and paying them. Despite letters to the main office in Canada and many phone calls they continue to charge me. Again beware and ask people instead of signing in contract with them.

Do not take your pet to Banfield! They are just a number and a dollar sign. My dog received the worst care ever here. They charged hundreds of dollars to give me the wrong diagnosis for my dog and they won't cancel my monthly plan unless I pay them an additional $500!

Worst veterinary in colorado hands down. Doctor called and said I was missed charge dude to my monthly service. DR ** she said they would fix it and call me back in 10-15 min (Mind you my dog in a crate with poop on him this whole time waiting). I wait an hour and half for a phone call and nothing. I uber up there to get Thanos and nobody acted like anything and just handed me a bill. The same one Dr ** said was wrong. Jason the management at glendale location told me I signed for it all and I have to pay it 'cause he runs the show. I said get the doctor out here. He just argued and said I won't be getting my dog and I'll be getting sent to collections if don't pay the bill. Mind you I also added to grind my dog's nails and they only trimmed them. I also asked to quote if he needed anal gland expression and they just did it for 50$!! I only had a issue with the blood test charge the doctor said wasn't supposed to be on it due to my monthly plan and he has all his test for free once a year with it.

My dog was recently diagnosed with diabetes at the emergency vet. The next week I took her for a follow-up visit with her vet at Banfield. They only weighed her and looked her over. They did no blood work. They didn't check to see what her blood sugar levels were. I told them I would need a refill prescription for her ** in a few weeks. They said they would write her one at the time. I didn't get a prescription right then because she still had enough for a few weeks. The vet visit costs $125. Which was ridiculous due to the fact they didn't do anything but check her weight and look her over.

I PayPal two or over $1000 in one year. I only seen my dog four times and then when I wanted to cancel they wanted to charge me more to cancel. The worst place to take your dog. I don’t even think they checked her out.

Ellie arrived at Banfield for neutering at 9:30am. Ellie was a 6-month-old healthy, clear medical history miniature yorkie terrier. We were turned away after being scheduled and confirmed appointment the day before, because “they do not conduct neutering Sundays”. After inquiring why, Dr. ** told the tech that she will conduct the procedure, and Ellie was then admitted and dropped off. The tech nor Banfield ever clarified why “neutering” is not conducted on Sundays. Posing the question if, Dr. ** or the Banfield facility were ready to conduct such procedure.

Their predatory billing practices are horrible. They will kill your credit as they don’t work with anyone! The locations and staff will definitely make you feel like you’re cattle, push you in, push you out.

Banfield bought out my local vet, whom we've used for 15 years. What a drastic change, and not in a good way. They are so cold and robotic. They raised fees and rates by 40% from my old vet. They have no consistency or continuity. Your pet is on an assembly line and just a number in the system. Get 'em in, get 'em out. Upselling for their Wellness Program is all they care about. Front desk people must be financially compensated for signing up customers for their program because that's their main concern. Believe the reviews. There's sooo many 1 Star for a reason.

First off let me say that I have been taking my pets to Banfield in Webster NY for over 7 years and have been a part of their Wellness Program. We love the service and care that we receive at Banfield and their Wellness Program has save us much money. In November we were planning month long trip to Sicily in February and wanted to bring our 1 year old dog who is small. Our vet told us to contact the vet at another local Banfield who specializes in foreign travel for pets. We called in November and made the appointment for the end of January, a week before travel. On the day of the appointment that vet called us and said that we did get our pet rabies shot in May and her microchip in July. I said we did. She said that after a microchip is inserted you needed a new rabie shot. Once the shot is given the dog could not travel for the first 21 days which means she could not make the trip. We had to scramble to find dog care at a short notice.

They charged me $70+ per month and still charged excessive fees for everything, while rarely fixing the problem. Then they reported the account to collections after I cancelled. They are incompetent greed heads.

Brought my 2 yr old cat in for vomiting. They performed exploratory surgery (said was necessary) when later I find out she has pancreatitis. Now she's been in the hospital for three days and is infected from the surgery Banfield performed. PLEASE do not take your pet to Banfield! They charged me $2,269.00 and made her worse!!! They never checked her pancreas to find that was all that was wrong with her. I am so extremely upset. All they want is your money and do NOT care about your fur babies!!

I am very upset at Banfield about their Wellness plan. On January 30, 2024 I lost my dog who had been a support pet for my special needs son unexpectedly. It was very traumatic and after contacting Banfield, I am now being told that I have to continue to pay the balance of her wellness plan for the balance of $500 - $600. I am flabbergasted that Banfield would force someone to pay for a beloved pet that has been lost forever that will never use the services again. This is causing trauma on top of trauma considering the loss of a pet that has been with my family for 14 years.

I had their insurance for 10 years! I found out during year 9 that my dog and been misdiagnosed with a bladder condition. She really had bladder cancer. Found out when I was lied to that they would take an x-ray of her bladder. Come to find out they charged her insurance $373.00 for the phony x-ray which NO doctor ever read. Went for second opinion and within 5 day ultrasound was done, biopsy was done and correct diagnosis was given. Went back to Banfield for her 6 month COMPREHENSIVE EXAM covered under her insurance which was already paid for. Was informed and I quote "Your dog is healthy and looks like a 6-year-old. Would not know she was 14 if I didn't see her birth date."

My dog recently passed away on Saturday, February 10, 2024 at our local Banfield Pet Hospital. I contacted Banfield Pet Hospital tonight to cancel my dog's Wellness Plan. I was informed that I would still need to pay for her plan until August of 2024. Even though my dog is deceased now and we no longer need the services, Banfield Pet Hospital still wants me to pay them. It was explained to me that we still have to pay due to the services used in the clinic and to terminate immediately would be $497.00. This is absolutely absurd! Before Blanche died, we paid over $1K in services on Thursday, February 8, 2024 & then another $400+ on the day we had her put down.

I wish any person in USA who are trying to open medical membership plan with Banfield Hospitals for beloved kitties and doggies going to read my review. It’s almost 8 months passed and every day is grief and I am living with deep grief in my heart after what happened with my beloved kitty boy Pumba. My Pumba boy been diagnosed with diabetes in August 2022. Everything been under control with insulin administration and food intake. Very unfortunately I got medical membership for my boy with Banfield Pet Hospital owning by very greedy company MARS. From being well my sweet kitty boy Pumba’s Health went down to hill. I am 100% believe incompetent Banfield hospital doctors and other staff located at Union Mill, Virginia(Fairfax County) killed my beloved kitty boy Pumba. He passed away July, 2023 and I really hate myself taking him to Banfield Hospital.

My healthy, happy puppy went in Thursday morning for spay/sterilization with Vet. Less than 48 hours after the surgery, my puppy was dead! BEWARE of BANFIELD. When I requested to speak with the Vet regarding my puppy’s post op condition, my concerns were minimized. The Vet made it appear as though I was overreacting about how fast my puppy was breathing and how lethargic my puppy was when I returned Thursday afternoon. I trusted her (the Vet) and now my little baby is lifeless! BEWARE!

I am just shocked at the lack of care give to people's pets let alone my own. There is never a doctor available when you need them. I have been told on multiple occasions to try and find a walk in vet. I have had two emergencies arise with my pet!!! One they literally put my dog's life in jeopardy and I had rush my dog to the emergency vet the next day where they removed the rest of her tail due to infection that still existed in her tail. They did reimburse me for the money I paid them, only because they knew they were in the wrong.. This last time though I had emergency with my dog I had to call both place and got her into the Amherst location in Bflo N.Y. where I was told they had a room waiting for me. On the way there they called to let know it might be awhile before the doctor could see her.

You drop your pet off. Does the vet actually see your pet? Don't know. The vets are slow to respond to questions if they ever do. The customer service is terrible. And if your pet dies or you have to cancel your insurance for any reason. They will make you pay either the rest of the money upfront or the following months to make up the difference for the year. Don't do it. Go somewhere else.

This is not a company that cares about pets. This is a company that cares about money. The veterinarians don’t even see your pets half the time. They also spray your dog in the cage if they’re too noisy. They take your animal for their scheduled visit and hold them in a kennel for hours. Then they call you to pick them up and you don’t even get to speak with the vet. My friends, that’s not how it’s supposed to be. Don’t get the wellness plan. It’s a scam. If your pet passes away before the wellness plan renews they still make you pay for it every month. Customer service is terrible. It’s bad enough you have to wait hours for a call back from customer service but they’re rude and will probably screw your account up. Be careful and research where you take your pet!