Banfield Pet Hospital Reviews

My daughter and her husband had paid off the final bill (of just $140) for the dog’s last services March 28th, 2022 and closed the account. The person with whom my daughter spoke on the phone verified the account was clear, all was paid off, and it was now closed. However, Banfield somehow managed to open the account again. My son-in-law said they had asked him to sign a receipt at the last appointment and we are thinking that ended up being a contract. Now we find out that they have to pay $651 for absolutely nothing. No services for the dog. No vaccines. Not even a toenail clipping because they didn’t even know they had a wellness plan since they had intended (and it had been confirmed with the last communication my daughter had made) that this had been closed and they were good.

No effort has been made to reach out to get the bill paid, even with an email and cell phone. Banfield just simply send the account to collections. Unbelievable. Had we known this was an issue, we would have used the wellness plan, albeit begrudgingly because we thought it was cancelled. But we would have wanted our money’s worth. Again, we didn’t even know there was an open account because of how this went down. We never even used the services. Does anyone in billing care about that? Not in the slightest. No efforts have been made to believe any of my family who have tried to get something fixed. This is theft and deceit, in the form of a signed contract and there’s nothing we can do because the wonderful, amazingly understanding billing people could only repeat, “Well, I have a signed contract here.”

I’m insulted, very angry, and disgusted with this business for being so deceiving and for making absolutely no effort to make this right for the customer. When it comes to Banfield Pet Hospital, I unequivocally will encourage people to go elsewhere if they want to hang on to their wallets. Nobody cares in the billing departments or at corporate in the financing department. It’s just, “There’s a signed contract.” So no effort to help or make it right. The principle of this thing is a lot more important to me than even the $651. DO NOT USE THIS COMPANY!! TAKE YOUR PET TO A DIFFERENT PET CARE FACILITY if you want to hold on to your money. They won’t listen to you or try to make it right. I have spoken with several people and was flat out accused of lying.

Meanwhile, my baby returns home and he still feels, looks horrible! Call next morning feeling he was not gonna make it. I was told they were booked and so I went elsewhere and there’s where in an hour's time they said he had swolled something and needed fluids overnight and surgery the next day. Now flat broke thanks to Banfield, I had to relinquish my rights in order for this baby to live. Here on out I will never own another pet because of the heartlessness I’ve experienced at Banfield! I miss my dog but who can you trust? The results that took 2 days ...came back negative! It was all a scam and I was sent home with a dog that desperately needed help fast!

My dog was 14 years old. I described everything going on the girl, told me I can stay In Petsmart to shop, they will page or the vet will call me. I was okay with that. I got a phone call in the store, the veterinarian looked at her, said her heart sounded okay, pulled the past lab reports, asked me about my dog’s bump on her leg and the right side of her hip. I explained to her so she would have a better understanding. The veterinarian said she show no discomfort from the right hip when she touches it but trying extend her right leg it would hurt. The veterinarian gave her a shot of Meloxicam for pain. I was supposed to give her shots for 2 weeks. They also wanted me to give her children's liquid ** 3ml every 12 hrs.

I took my dog home. My dog did have cataracts but she was confused, lost, still wouldn’t eat her food or drink water. I gave her ** at 7:00 pm tried to help feed her a few times, gave her pieces of Ham, then I would give her water through a syringe to help her. After hours it wasn’t getting any better. I knew it wasn't good. We were both up all night I kept trying to comfort her. I tried ** one more time to help 1:00 am. I sit her down on the floor thinking she would want something, she would look lost. She walked in my room, went around the bed, it was dark on the other side, I figured she was trying to find a spot to be comfortable. I helped her get in her dog bed to try to rest, she did for 5 min then started to yelp and cry. So I put her next to me. She moved a little bit to the right then started to yelp and cry. I picked her up to calm her down just stroking her head, back hair. She was next to my leg and a small pillow.

I saw her shake with pain 2 times then last one is she took her last breath. Cocoa died 4:25 am. it was the most horrible feeling I could ever have. I just wished I talked to the veterinarian in person to get a better understanding what was happening. It would’ve been better to put her to sleep than to have her suffer all night.

I tried to cancel my subscription for next month December because Cocoa is no longer alive especially cancelling the appointments. They said I had to pay the rest of the membership. Out of 4 years Banfield has received 2,205.20 from me for care of my dog. They will not honor the last month December cancellation without have to pay another $56.95. All I can say is Shame on You for the top business people running Banfield making money off the subscribers and having no compassion or empathy on our pets that have died. You wouldn’t like it if someone did it to you. Maybe someday your conscious will bother you to make some changes for us pet owners.

Until I got to that point, I lost more than 6 hours inside the clinic and also lost my work day because surely you take a sick pet to a specialist team, obviously you will want to leave there with everything resolved. No! After almost 2 months, my cat's condition is pitiful. The total of $200 was in vain and now I have to spend it again on another clinic, as unfortunately we don't look at reviews before choosing a clinic that won't fail our 4-legged children. Avoid this clinic at all costs. They are only interested in selling pet insurance and selling medicine at twice the price of anywhere else.

The Veterinarians (Dr ** & Dr **) are my absolute favs as they go above AND beyond to provide the best care possible for your pet. I love coming here not only because the team consists of amazing human beings but mainly because I 100% trust that are giving the best medical advice for my pet. Banfield South Philly does not bombard you over the head with unnecessary testing, they are compassionate about what they do what provide exactly what needs to be done! I recommend Banfield 100%.

My husband rushes out of there and gets our dog, who is filthy and LIMPING!! He had run across several VERY BUSY highways! At this time I receive a phone call from the dr, I am at work but I answer and she asks me if I have my dog!!! I have no idea what she is talking about because I haven’t had a chance to talk to my husband and I rush out of work and speed to the area, only knowing my dog is LOST! I am a panicked mess!! My husband takes our dog back to banfield for X-rays and to find out what happened and is told that a nurse ALLEGEDLY “tripped” and “ dropped the leash” and that our dog ran off. Apparently, “protocol” is that they always walk them with 2 leashes, but my dog was found with no leashes, which is evidence of one of their many lies.

When I get to the clinic I am unable to see my dog initially because they are trying to get X-rays and the clinic manager comes outside to talk to me and apologize. She explains what allegedly happened, but it still does not make sense to me how a person working in this environment can “trip” and drop a leash and not maintain control of a 17lb dog that just woke up from anesthesia from their teeth cleaning?! It is miraculous that my dog is not dead considering how far he went. Thank god there were good people around who risked their own safety to save my dog and contact us, they are the only heroes in this situation, as the people I pay thousands to, to keep my pets safe, did nothing but endanger one of them!!

I have 2 dogs and 3 cats with wellness plans that I will now be canceling, as this is the absolute last straw. The sheer terror and devastating anxiety that they made us go through because they failed at keeping our pet safe, they failed at communicating with us and they failed at actually maintaining their alleged “protocols” is immeasurable. And my situation is NOT unique. Look it up, there was a nearly identical case in Brandon, FL in 2020 and another in Pittsburgh, PA in 2021! So tell me again about your protocols? And explain how a small dog removes 2 leashes from themselves?

I reached out to Banfield and explained that I needed to be contacted by upper management immediately and I explained my situation, this was Saturday and it is now Monday evening and I have not heard from anyone, but the manager did call and leave me a voicemail on Sunday- I have nothing left to say to anyone working at this clinic, I need to speak to someone higher than that, but they do not seem to be at all concerned about the treatment of the animals they are paid to keep safe, or the people who spend thousands for 13+ years and have been loyal to them despite their better judgment. It’s disgusting and I wish I hadn’t fell for their money hungry scam when I was in a different financial situation, and just wanted to do what I thought was best for my pets. RUN FAR AWAY BEFORE THEY LET YOUR PETS RUN AWAY!!!

For the first time ever dog 2 was very ill, he had severe kidney disease. This was the first time we had been told this. We were taught how to give dog2 an iv, and we paid 200 dollars a week for the fluid, tubing, and needles. We also told the vet we would make an apt. For dog 3's teeth cleaning and fatty deposit removal. But within 2 weeks after his clean bill of health, dog1 was dead, he had cancer, Banfield NEVER caught it. After he died I called to cancel the wellness plan payment and had to FIGHT with the Banfield Chief of Staff, to not be charged as Banfield had missed his cancer completely, and it was a true fight. We were still giving dog2 IVs and shelling out 200 a week for supplies, at "major discount to us," due to the wellness plan we were paying Banfield, as we were told.

Two months later dog2 had a seizure in our home, my hubby and I rushed him to the Banfield vet and we were turned away, NO VET ON PREMISE!!!! NO TECH THAT COULD HELP HIM AS HE KEPT HAVING SEIZURES NOTHING, THEY COULD DO. We rushed him to the emergency vet where he passed away. I was heart broken, In less then 3 months I had lost 2 dogs after a wellness visit. But when I called to cancel dog2s wellness plan, it was another FIGHT! YES BANFIELD WANTED US TO CONTINUE TO PAY FOR HIS WELLNESS PLAN UNTIL IT ENDED 10 MONTHS LATER. Not only had Banfield made over 16k, on our payments alone, BUT another $1600 in IV materials. Trying to explain to them how they came out on top, and lost no money, had them in shock, I had figured it out! SCAMMERS.

But, we were so overwhelmed with our loss so we made the appointment for dog3 to have his fatty tissue sac removed. I get a call and am told to come and pick dog3 up, they have NO VETS THAT WILL DO SURGERY ON SOFT TISSUE!!!! By now my hubby and I are in shock, we were told to make the apt and then told, oops we don't do that surgery, and nothing mentioned about who could do it. Now it is Oct 2022 and this fatty tissue has burst and it is a open abscessed wound. It is gross and it stinks. So yup back to BANFIELD WE GO.

They take dog3 to the back and 2 mins later the vet comes out and says, "I believe this is cancerous, he had high calcium levels when we did his blood work in JUNE, so I am going to send you to another Banfield vet. That vet has agreed to see you and does surgery." We are in shock as no one had ever mentioned we were dealing with cancer! We head over to the recommended Banfield vet, and they looked at dog3 for 5 mins, they sent the tech out and she told us, "the vet team does NOT feel comfortable performing surgery, as it is cancer. Too many things can go wrong and we suggest a board certified surgeon." I asked well where is this surgeon? And how much, and when can they cut this nasty mass off our dog. They said we will get back to us, but hinted cancer is not something we should be taking lightly.

Suggested we go to the EMERGENCY VET, as it might be too late. We called a friend and they recommended their vet and we made an appointment. Dog3 is having surgery on Monday, none of his levels indicate wide spread cancer, and this real vet stated his other spiked values are easily dealt with, diet and medication.

IF YOU ARE A BANFIELD MEMBER RUN DO NOT WALK TO A REAL VET!!!! They killed 2 of our dogs, misdiagnosing them, and not reporting all the issues the dogs might have or did have. Never again Banfield never again, I have my last mutt registered with them as well as dog3 and I have asked for both to be canceled, I am sure I will get another fight, but I am up for it!!

At drop-off, we were informed that blood work and a physical examination is done, and if there was any "red flag," they would cancel the cleaning. I want to clarify that Charlie was a healthy puppy who had already undergone treatment under anesthesia, first for castration and then for removal of the soft palate. I was told that when the anesthesia started, his heart rate became unstable, so they gave him various medications to neutralize the effect and CPR. I remember that I asked to speak with the doctor who performed the procedure, and she told me that they did everything possible, but the only thing that made it clear to me was that they did not want to do an autopsy. I quote her words: “there is no reason to do an autopsy because usually nothing is reflected” (there are witnesses who were present). At that moment, when my wife and I were devastated, I accepted her suggestion, which I regret today.

Now for us, this information must be known, we have been investigating and there are hundreds of cases similar to mine with this company. Banfield uses a very effective marketing model that makes you feel the need to give our pets a generic plan that includes several vaccines, treatments and services that are just a strategy for them to make money; regardless of the consequences this may bring to our furry ones.

There are thousands of stories about it, I invite you to search, to google and not be left alone with what they sell. Ask yourself, does my dog really need this service? Does my dog really need a dental cleaning that puts his life at risk? Does my dog really need that vaccine if we don't live near swamps or lakes? Our pets must be treated with respect, as individual beings that they are, not as a generic product, they are living beings with specific needs, veterinarians must inform when a service puts the life of our dog at risk and not be complicit in the sale of plans generic for all our furry ones! Nothing will bring our baby Charlie back to us, but if we can prevent this from happening to another family, we will.

District Vet identified these issues in one visit consisting of a routine physical exam – why these were not identified through the routine physical exams at Banfield (that they claim to be doing) in the years we’ve been going there, I have no idea. Based on this and several other recent issues, I’m convinced these exams have not been happening at all.

I’m under the impression that this animal clinic is not actually conducting thorough pet exams/treatment. The fact that you still have to schedule an appointment time, yet drop your pet off for a full day is beyond me. I understood this during covid but I think this is being used as a way to get as many pets in as possible, without following through with proper exams, just to bring in the $$.

Beyond the issues mentioned above, it took us a week to simply get any information as to what exams/treatments occurred during her most recent visit. I followed up every single day for a week until I finally got to speak with the vet and view the medical summary. Per the medical summary finally provided, I saw that several tests we requested were blatantly not completed. When I asked why, they said she was “too fussy”, yet I was still charged for the visit. There were several inconsistencies in their responses to this and my other questions, leading me to believe I believe this was a flat out lie.

I suspect that they just did not get around to doing it because we went to go pick her up at closing time she “wasn’t ready” leading us to think she had been sitting at the clinic all day without being looked at until we were there to pick her up. On top of all this, our cat has been dealing with a reoccurring ear infection for years – this place has no intention of identifying the underlying issue and what's causing it, but simply charging us for continuous labs and ear drop medications to "treat".

I was clearly upset about all of the above, and was told that the regional manager (or some title to that effect) would follow up with me – never got a call. These people clearly do not give a ** about your pets. If you’ve made it this far, hopefully you’re convinced to do yourself and your pet a favor and not step foot in this establishment. Beyond helping fellow pet owners, I’m hoping this triggers some kind of a response from Banfield, because calling and emailing has gotten me nowhere, HA.

September 28th 2022 he was having trouble walking and going up steps. Once I got home at 8am, now Thursday September 29th I noticed he could not sit still. He moved at least 8 times within 20 min and he was crying off and on. I went to hold him and you could see tears in his eye. I immediately called Banfield. They ask if I could bring him in. We got there by 10 am. No sooner did I leave they called back and said, "Come get him." I spoke to one of the technicians when I arrived not the doctor, who was Dr **, she said that Dr ** thinks it may be a torn DCL or Lyme disease. Not sure but he was scheduled with Dr ** on Friday October 7 2022 and she could do bloodwork then and take x-rays.

She then expressed how important (this was the tech) it was to upgrade his plan because he would not be able to tolerate the positions they were going to put him in to x-ray his legs. Of course I said no problem. She then gave me some meds for Moose to take that was prescribed by Dr ** and said, "He may be a little tired but this should do it till the following Friday." He took this medicine 2 times 12 hours apart, once at 1030 am, he was lifeless, could not move, could not even raise his head, when I did get him to go outside he collapse 4 times. Now it is Thursday night about 6pm. I then gave him his second dose at 1030 pm. He went outside and again collapse so I just let him relax a bit out there and get some air.

After about an hour and I was checking him every 10 min and he would move a little bit, I decided to help him in. My son and I had to put a towel around him in the front and back and carry him in. He goes 112 lbs dead weight, I felt so bad for him. In the morning Banfield calls to check up, I told them he was doing horrible so she had the Dr call me about 2 hours later, she then said, "Maybe we should change his meds" and put him on a different medication. I told her, "He needs to be seen. This is no quality of life" so she said she would see what she can do. She had her technician call back few hours later and said Monday October 3rd. Drop off at 11. They will do blood work and the x-rays that were gonna be done on Friday October 7th.

She also ask if I could come pick up 2 scripts that Dr ** prescribed and to discontinue the other medication so I did. He started taking them at 4 pm Friday. Lo and behold 2 hours later he was a new dog. He was good Saturday and Sunday and Monday morning until I had to take him to his appointment at 11 am. He was fine going there happy, walking, smiling. They took him back and then ask me was it ok that we just drop him and leave. They will call me when he is finished, I said, "Well that was the plan when I talked with the tech the other day." That's when everything began. They had no idea why he was there and was asking me different questions. I then left.

At about 2 pm, 3 hours later they call to inform me that Moose cannot tolerate the x-ray without being put under, "Really?" I said. That was what was suppose to happen according to my talk and making the appointment with the tech that past Friday. So now my dog is in severe pain because this Dr who name is Dr ** or something similar was pretty much torturing him because seems like from Dr ** to Dr ** there was no communication. I then said, "Forget it. We will wait till Friday October 7th to see Dr **." I then said, "I need meds for the next few days till Friday when he can see Dr **." The tech said, "Nope. He needs bloodwork first" and that I needed to upgrade my plan for this which again I said, "Fine do so." She then said, "We will contact you after bloodwork."

Now it is 5pm. I have heard nothing so I call them and guess what they said. "We were getting ready to call you". They said, "Come in at 530. The Dr wants to speak with you.." Now it is 5:50 pm, finally Dr comes out and says there were to test that his blood was just a little elevated so once again they needed to change meds so we did. They finally bring my dog out at 615 pm, we walk him outside where he struggled to walk. We got him close to the car and he collapsed and could not get up. We had to lift him to get in the car.

Once we got him home and got him out of the car, it is now 630 pm. He moved very slow 4 different times in 1 and a 1/2 hours. I would check on him every 10 min and sit with him each time then around 8 pm which I just checked him at 755 pm he was not breathing. He had passed away. I have tried calling and emailing Banfield. They still have not returned any calls. Also they have me paying 74 dollars for a plan that he only had for 7 hours. Please just beware of this place.

As a member, we should receive a refund and discounted membership fee for lack of services due to staffing! Again, if the company was customer focus, they would’ve billed such a program into their membership. Because Banfield is a monopoly, we as customers do not have many if any alternative option for pet care services so we are stuck paying high membership fees, and rates for substandard services. Where is the justice!

My Dog had been going to the same Dadeland location with no issues. If he was aggressive, why did we have to wait? Home later that evening, I notice his scrotum red and swollen. He was perfectly fine when he was dropped off. I called and was informed no possible side effects to the vaccine or pyrantel. Obviously, something happened while he was dropped of waiting alone inside. I am puzzled, highly concerned, and as I write this now PISSED OFF. I wish I had read all the reviews prior to signing up to the program. I do not feel comfortable returning or trusting any of Banfield staff again. Also contacted corporate and the Vet hospital with NO responses.

I had my pet dog "Maya" golden retriever with Banfield since May 2011, so if you calculate the years, it’s pretty close to 11 years and 3 months, I have been paying the wellness plan premium every month and I am sure I paid at least 5k or more over these years on this wellness plan. Last week My pet had ear infection, she seemed in very bad shape, she scratched under her ear so much that even her hair came off, the skin was with full of rash, bloody and puss., I am calling the Banfield to explain the situation and they couldn’t accommodate very next day but after 4 days, and that too like “Ohh, we are full for next 2 weeks but I will try to squeeze Maya in for Thursday, I am calling Monday”.

So, within 4 days, I am assuming that my pet developed more infection and she was in very discomfort. Finally, I took her for appointment, dropped her off, got a phone call to explain that she had ear infections, she will need cleanings, treatment, medications, pills etc, my bill will be $400 something, I said, "Do whatever you need to do, please make sure she is not in pain and getting well sooner." Went in evening to check her out, paid the balance, took medications and came home, Maya wasn’t active at all. We kept giving medication and taking care of her, yesterday we went in the afternoon to some place and came back at night, went to check on her, she laid down on her bed dead, yes, she passed away, I couldn’t believe my eyes, I never thought that she would pass away because of an ear infection, keep in mind, she was a healthy dog, don’t know what caused her death, may be the medication? Or we were too late to treat the ear infection?

It just rattled me and my wife because we considered Maya as our first child always. Unbelievable what happened to her, we cremated her today, called Banfield to explain the situation, they were sorry for it (I bet you were sorry because if you could have seen her next day, she could have been alive now may be, I wish you could have given appointment next day and not after 4 days), anyway after explaining, I asked her to cancel the wellness plan, person said, they cannot cancel and I have to call different number, seriously, why? If I can enrolled in one of the Banfield office, then I should be able to cancel in the office as well, right?

Anyway, I called the other number and explained the situation, the person was not even sorry for my pet passed away but wanted to talk about how the plan premiums work, really? The plan is basically that provides discounts over the treatments that is done on the pets throughout the calendar period of 1 year, she continues saying since May 2022, you have had treatment for $800 something and you have paid close to $150 something in plan premium, so I will have to pay the difference either now or in a course of 12-month period, seriously? Is this a joke? Are you all even human sitting behind that phone and answering these phone calls? What kind of greediness is this? Where is the humanity? Where is the ethics? Why are you all like this?

It almost seems like no one learned a lesson from the pandemic that just hit us over the past 2 years, did you all forgot that the world came to complete stop at one point? If you even a one bit of kindness in your heart, you wouldn’t have talked about the balance for the wellness plan, I felt complete non sense when you were talking about the money when we were in grief.

Banfield get yourself together and please stop this non-sense, because sooner or later this will come back to you all as boomerang, what you sow is what you reap. Karma will always find a way to find every one of us. "Bottom line, Banfield's we love pet and their wellness and everything is fake, all matters to Banfield is Money and nothing else".

When I went to cancel the plan, I had to call corporate and speak to a representative. They said that even though her visit happened in the morning and we signed up for the next level plan after the visit, they still considered that visit included in her upgraded plan (yet no upgraded services happened during this visit). The cancellation policy is you pay for the services you have received, or you pay the balance left on your plan. Makes sense. But for our dog who passed away a week after we upgraded her plan, they said we had to pay $700 for the one visit that took place (mind you, that visit took place before we signed up for the upgraded plan) or $900 to pay for the full year. If we hadn't upgraded her, her plan would have expired in November and we would have only had to pay $200.

That I'm okay with. $700 or $900 for an upgraded plan that we legit never used is incredibly unethical and disappointing. They said that we signed the paperwork on that day which would encompass any services we received that day. It feels like we have been taken advantage of and I will no longer be referring them to anyone. Go price out your local vets and support local businesses.

Finally received a call back over a month later that there was a mix up with the results and they had them for over a month. Due to their negligence they said that anything pertaining to this ear treatment would now be covered for FREE. This was told to me over the phone by Dr. **. Took the cat back to the vet on 6/27 where they cleaned the ear and gave new antibiotics for the infection and the additional yeast infection in the ear. On July 12th when the cat needed to go back for the final check up since it looks like the infection has cleared up, they now wanted to charge me for a final ear swab even though I was told all treatment for his ear would now be covered by them. I have now canceled my plan for all three animals and will be looking for a different vet after I filed a complaint with the BBB on this company.

I took her to the ER. The doctor wanted to know why I didn’t put ice packs on her right after the surgery and why she wasn’t wearing a surgical suit. Her whole body was bruised from the surgery. That’s what was causing the bleeding. The ER doctor wrapped her and told me when she bleeds through the bandage use a thunder coat or the surgical suit to cover the bandage and keep it from bleeding. She hemorrhage again and I just couldn’t put her through anymore pain. She had major surgery at 15 and no one from the hospital even called to check on how she was doing. I wasn’t given any after instructions on how to care for her after surgery. I was told if the bandage falls off use a tee shirt on her so she won’t scratch it. I was given a paper with information about anesthesia.

The surgeon called me back after I call the hospital and told her what I felt that this call was much too late. Also, I mention all the bad reviews even on Yelp. I learned a lesson. Do your homework and check the reviews. I never though a big corporation like Banfield would be so horrible. They know about the bad reviews but haven’t corrected them. Why? I guess they are making money from people who are unaware of the things going on. I’m so happy I had my rescue dog for 13 1/2 years. I knew she had cancer but I was told the surgery would make her more comfortable and add a few more months of life. Even her last moments there were problems putting her to sleep. Her body was so swollen that the euthanasia injection had to go through the heart not the vein. At least she was knocked out for that. I hope these reviews stop people from going to Banfield.

I had a friend of mine who wasn't remember call them up to book an appointment same size dog he said but the same symptoms he got an appointment within two days. Seems to me that if I wanted my dog to be seen I was better off not being a member so I stopped paying. At that point they contacted me and the lady I spoke with explained to contact the practice manager at the location I went to which is perimeter center in Dunwoody, Georgia. Except at the time this particular center did not have a practice manager. They were looking to hire one.

After about a month or so I decided for the sake of my dog to give them another try cuz I want to take care of my dog so I called the lady up and I made it a payment for the past two amount $36. Told her I would make the other payment the following Monday. 7/25/22. They're affiliated with PetSmart I went to the PetSmart first at the groomers I'm sitting there watching the girl cut my dog's nails when she claims he nipped her and I did not see him do that at all. Nevertheless she claims she was too scared and refused to service it. The other girl did that was there said she wasn't going to mess with no big dog so therefore they refused to see my dog. They told me I could go to Banfield and try them which was next door.

I got the Banfield give the girl my information. I told her he only needed one paw done. The first thing she has across the room is you're still going to have to pay the whole $19. I wasn't looking for financial like that and I thought it was rude. Anyway after sitting out there for a while somebody comes out to get my dog. Now I had asked if I could watch first. They said no. Then after a while she said I could from a different room. Fine with me but when they came and got him they wished him off to the back so fast so I couldn't go with them to watch. I had read online about people's dogs dying or going to get just the nails cut at PetSmart.

The girl comes out within 60 seconds and claim my dog jumped at her to bite her. That's not true. My dog has hip dysplasia. He can't jump up on anybody. Either way she refused to see the dog so basically they were sending me on my way now telling me between a pet store and a pet hospital nobody could cut the nails on my dog which was crazy. The alternative I had was to spend an extra $65 on some type of sedative pills in which I would have to leave the hospital go home, come back to the hospital, get the pills, pay 65$, go back home, give the pills to my dog starting the night before bring him back to the hospital to get his nails cut and then take him home. So for approximately $85 and several trips was the only way these people could cut my dog's toenails on one paw, are you kidding me.

I left there, went to Petco and for $5 and no problems, they cut my dog's toenails. I taking him to other places before to get his nails cut and never had a problem. I left Banfield and naturally not paying the extra $36 and I was really mad. They were supposed to call me back and set up the time for me to come pick up these $65 pills which they never did, I then called up their customer service number and told them I wanted my $35 back that I paid a few days before then since it was obvious they weren't going to be providing any kind of service she said to contact the practice manager at the perimeter location. Of course called the perimeter location and there is no practice manager there.

Call up the customer service number again and tell them my problem, they put me through to a department that was supposed to help me. The person from that department said they could do nothing to help me because the people at the perimeter location had my account open. And I said, "Why don't you call them up and tell them to close it?" he said, "No we don't do that." I said, "So basically too bad for me, you've gotten my money, you won't give me any service and you won't give me my money back. Is that how this is going to end?" And the guy didn't say anything.

I mean I was looking to get my dog's toenails cut and these people are giving me this kind of a runaround. This is after paying $36 a month. When I bought my dog to that exact location for a minute center in March there was no problem with him at all. They had him there for a whole day giving him vaccinations and doing other stuff and said nothing bad about him.

Can I bring them there to get his nails cut and he's too dangerous of a dog that they don't know how to handle it. They want me to pay an extra $65 to cut his nails and which they still haven't contacted me about coming to get the pills so they won't even cut my dog's toenails but they're charging me $36 a month. This all happened on Monday today's Friday and I've never heard back from anybody and they won't give me my money back I'm asking for the $36 I paid last week. That is the craziest and worst treatment I've ever heard of in my life for something as simple as a nail trim.

Fast forward to today 7/26/2022 when I take her for a scheduled dental cleaning and comprehensive exam. I drop Tucker off for 4 hours, they call to update me that she's ready to go, I pick her up and take her home. Tell me why they shaved the underbelly of my 7 year old cat because they "confused her" with a kitten that needed to be spayed... Worst vet experience I have EVER had. Imagine if they had proceeded with the procedure and actually cut my cat open. STAY AWAY FROM BANFIELD.

I waited on hold for 10 minutes, the Dr picked up and verified who I was calling about. I verified my pets' names for him, he said they were ready to be picked up. I asked him if he had just finished with them, he said no they had been done for a couple hours. I questioned why I didn't get a call earlier, he said he was too busy to call. I stated to him that there was no reason for the dogs to be cooped up in the small kennels they have for an extra 2 hours because he was too busy to call. He simply said "just come get your dogs" and he hung up on me. I immediately went up there, told the counter help who I was there to pickup and explained what had just happened on the phone. They apologized for the situation but did not seem surprised. This dr was rude and unprofessional and I plan to seek medical service for my pets elsewhere. It's strange enough keeping pets there for almost a whole day just for a checkup, but then to be treated the way I was is unacceptable.

He was merely treated for anxiety. All tests were a great health report. But was still kept overnight. They felt bad in regards to Banfield mistake. She adjusted the bill to $1250. Not counting I missed a day of work no pay. This was last Feb. Hired a lawyer. After several letters they only offered to pay $250 for the misdiagnosis. Several letters were sent again. And nothing. I even emailed the president of Banfield. Nothing!!! Please think before using this hospital. Poor service. Corporate office ignores you. Horrible experience.

I referred so many people to them over the years, because they actually use to take care of my dog if they were sick. My last dog had a seizure and they had me come right in, I guess their focus changed over the years. I will now tell all my friends I referred and anyone else who will listen, get a REAL so you have someone to depend on.

It took me calling 5 hospitals around DFW before I could get her an appointment. Then, at the Banfield where I was actually able to get her in, they cancelled the morning of because the vet called in sick. Had to call more hospitals to find her another appointment. Took her in at 7:30am the next morning, almost 2 days later, where they charged me for a urinalysis and said it could take 2-3 days for her labs to come back. So I was sent home with NO antibiotics and a $60 bill, and was told repeatedly to just wait for the labs—while my dog has blood in her urine and is peeing all over our house. By the time I get any medication, it will almost have been a full week.

Why do I pay almost $700/year for these services? There was no sense of urgency with any location. When I called to follow up, the techs were rude and basically told me I could either pay out of pocket for 2 separate antibiotics or just wait for her labs to come back. My dog is almost 9 years old, so you’d think her veterinarian would be more considerate. Will absolutely be looking for a new vet as soon as my contract is over with them.

This is only the beginning. Following this fiasco, I went online and CANCELLED my plan in February. When my bill came in March, I called and told them I cancelled my plan. They said, "OK, this will be your last charge." I then got my April bill and ANOTHER CHARGE. Now, they say there well be no further charges. Evidently, the PLAN lasts for an entire calendar year, so you CAN NOT CANCEL even if the care is sub-standard and the required shots are not covered. It seems to me that the "plan" is simply an annuity to keep you coming back so they can charge you for "required" treatments that are NOT COVERED BY THE PLAN.

When a customer is dissatisfied and cancels the plan, they are required to pay out entire year even if they do not wish to use their care facilities any longer. While many will say that I should have "read the fine print" requiring me to pay for an entire year and that lists the items that are covered, I agree, but also I would suggest that the company provide a clear and concise data sheet when enrolling that clearly explains these terms and conditions. In addition, I would suggest that the REQUIRED shots that are NOT COVERED are clearly listed in any documentation provided and the PRICES for these required shots also be listed so that the customer is not blindsided.

I am very unhappy with the dollars I spent for what I consider sub-standard and somewhat sneaky care. I take responsibility for not reading the fine print, so that is on me. However, a REPUTABLE company will explain their terms and conditions clearly and make sure the customer understands the rules and limitations BEFORE committing to them. It all seems shady to me and not the way a business should be run. You can make your own determination, but be sure to ask questions before you enroll. You are stuck for paying for the 12 months whether you are pleased with the care or not. I have since found a local office that is both small, quiet, professional, and charges reasonable rates for retired customers like me in a town full of billionaires, which I am not. Possibly your local independent office is a better choice for you and your pet. You have to decide this for yourself.

I had to go to my bank and stop payment on the withdrawal! Within a month or so they had turned me into collections. This is unbelievable! They were wanting $692 for nothing!! No services done to my dog at all! Companies like this are a total scam, out for money and trying to ruin people’s credit. I had worked hard to restore my credit score after a divorce, all to be lowered again for this. I hope this helps someone in the future before they decide to get a contract for their pet through this company.

I ended up taking my dog to Lawndale pet Hospital. He looked over the blood work, looked over the x-ray and did a urinalysis come to find out she had a severe bladder infection. For that price at Lawndale was $115. Banfield pet hospital almost had me have emergency surgery on my puppy female by the way for nothing. And I do plan on breeding her. I am shocked and appalled. I must say one thing though everyone there at the Banfield Hospital Culver city is very friendly. However it’s so hard to get an appointment at any Banfield let alone try to cancel your policy if one of your pets die. I will continue my service at Lawndale pet Hospital and once my policy is over with Banfield I will never step foot in there again.

Original Review: They won't let you cancel your policy even after your pet has died. Imagine that! Highway robbery. The service charges are still really high and they have a terrible shortage of vets. They tell you that you are getting a discount on the services but when you shop around, you find out that they charge more than others to start with. Also, visiting the vet can be very traumatic for your pet because they expect you to leave your pet with them all day even for a short visit. I do not recommend Banfield Pet Hospital.

The vet tech Steven came out to speak with me concerning what was going on with Mister and he really seemed interested in my concerns. He then proceeded to let me know the course of diagnosis plan they would take to try and see what illness was causing the problem. I was given a estimated price of what the treatment would cost, and I was pleased because I only had an available $300 for this emergency visit and the estimate was about $255. I left Mister there feeling like he was in good hands!

The veterinarian that took care of him was Dr. **. Wow, there is not enough time or space to say how impressed I was with his professionalism, obvious care and genuine concern for my Mister's issue and his overall health! From the phone call he made to me to discuss his findings, and the path of treatment he suggest would be best, including medications needed to get my kitty back to better health! I explained to him that I only had $300 to cover his visit because I'd lost my job, and he said that he'd see what he could do to get my final bill as close to that amount and still get what was needed to help heal my Mister! I was so overwhelmed at his wanting to help me like that! He even came out to talk to me again, when I came to pick Mister up! 10 Stars⭐ #Grateful/Thankful

Meanwhile, other doctor who was there, Dr. **, refused to see our dog or even come out to chat about what we should do. Even though I was able to provide graphs showing his blood sugar was dipping into the danger zone. They suggest we move appointment to this morning to which we did for a virtual appointment. We log on to appointment- no Dr. **. Nurse states he refuses to talk to us because he believes we aren’t following his plan and to take our dog to medvet.

In Summary- Dr. ** is by far the most unprofessional veterinarian I have ever met. I have never had a doctor refuse to even talk to a patient or pet owner. To take the stance that he is just done with our dog is unbelievable. I will be filing a BBB complaint and suing to have my pet plan membership charges refunded. I encourage any person checking these reviews to determine if they should go to this clinic to reconsider. For anything beyond standard check ups and teeth cleanings that they CONSTANTLY want you to pay for, other things don’t seem to be their specialty. Constant referrals to Med Vet to spend more money will be in your future. They will strongly push for you to join their pet plan but I assure you, it’s not worth it and you will be wasting your money.

On April 2, 2022, my dog died suddenly. After receiving the autopsy, we were told my dog had severe cancer in his spine. How did Banfield not discover this through the blood testing they allegedly did during the appointment on February 24th. My dog had been going to Banfield since 2015 and religiously went to all his appointments and received all his vaccines. Banfield is run by the most incompetent group of veterinarians I have ever met. They should have discovered this through their routine check up and the fact they did not concerns me for future pets that plan on going here. The veterinarians are negligent in the way they treat for animals and do not care about a single one.

Anyway, after all of this I went to a real vet, and my dog is happier, my kids are happier, my dog is not caged while I wait, I wait with my dog, my dog does not get mange at this vet, and oh, imagine this, the real vet says her teeth are perfectly fine. Oh, better yet, at the real vet, my dog is always seen and treated by a real doctor, and not technicians. At Scamfield I never saw nor met a doctor, always talked to technicians. For those who don't know, do your research on Scamfield, they are owned by Mars, yes Mars the candy company, how possibly can a candy company have any inkling of how to run a veterinarian service? You get what you pay for, and I'm done with Scamfield, no longer buy Mars products, and because of the PetSmart affiliation, I no longer shop at PetSmart.

I was called by Amber about an hour after I dropped my dog off and offered this. When I was speaking with her what she was telling me price-wise didn't make sense. I had a puppy plan at 47 a month plus interceptor heartworm which gave me a monthly fee of 56 bucks. Now she was telling me that the new fee since I was taking an improved heartworm med would be about the same at 58 bucks. I questioned this because I saw the plan was $33 a month and wondered where this high charge was coming from.

Well, it turns out the new hw med was not "just a few dollars more" it considerably more and the price may not have included a spay but her deceptive wording meant a few dollars more than I had been paying last year which included a spay. I was reluctant but agreed (I should not have but I felt put on the spot). I called my hubs, and he said a few things about an overlap and prorate but wanted to look at it to understand why the cost was not the $33.

Well Amber, when asked told me the difference was because I was no longer on the puppy plan but on an adult dog plan. More deceptive wording. I called back within a few minutes of having gotten off with her to tell her don't do anything, my hubs wanted to look at it first. Well Thank you Amber for jumping down my throat with "Well then you have no reason for your dog to be here!!" after I asked her to not renew the plan yet. YES, I did! The rabies vaccine I brought her in for.

Needless to say, I didn't respond calmly and told her point-blank to just give my dog the treatment I brought her there for. Later when I went back, she acted as though I had done something to her and blamed me for her having to call corporate to change the plan. It's amazing they could update that plan so fast but everything else all day. Regardless of an inconvenience, I had been polite to her until she jumped down my throat. All she had to say was ok and let me know she would cancel it. When she gave me my papers she had connected it to the comments about corporate and I asked her what those things had to do with each other. Again a nasty attitude and acted as though she didn't have to answer my questions, which I had to ask more than once how long it would take to get updated papers while she and her co-worker simultaneously rolled their eyes.

Amber was clearly mad because she uses deceptive practices to get people to stay on the plan and I didn't allow it. Her aggression towards me is the reason I now won't go back there. I'm the customer I deserve to be respected. I was shocked when she remarked so angrily that my dog didn't need to be there. Her behavior was inappropriate, even if I had annoyed her by changing my mind. I had every right to call back and change my mind though, especially since they try to coerce people over the phone and manipulate their customers.

WORST part, they gave my dog all the treatments I declined instead of just giving her the rabies shot. They do whatever they want. I was very clear about only giving her the rabies shot. The vet told me "she was under the impression" I had wanted those services, despite my having been very clear with Amber what I wanted done and specifically said only the rabies shot. However, when I spoke to the vet on the phone (she called me) she said she hadn't done anything yet and was going to give her the rabies shot before I picked her up.

Then when I got there, they had done all the services anyway including the vaccines my dog didn't need until the end of April. I was compensated for those services I had declined, I'm just not sure what the reason was. I don't know if the vet knew how her service agent spoke to me and was trying to be nice or if they wanted to cover up their mistake. Either way, they never gave me clear information on vaccinations and just do them whenever it suits their convenience. Don't use these people. They only want to trap you in a contract and dont respect or listen to their customers. They certainly lost a customer today.

After trying to resolve the issue through BBB, Banfield did finally reveal that the person who they provided service to also had the same date of birth as me. Does that make it reasonable to turn me over to the collection agency? NO WAY! They are a national company. The idea that there couldn’t possibly be two or more people born on the same day with the same name out of the whole country is ridiculous. It gets even better, they then went on to say that because I claim NOT to be the person on the account they could not share any additional information with me, but they still would not contact the collection agency to tell them to desist. Really? That’s like saying, “Well… we’re not really sure if you are actually be the person who owes us money but we’re still going to collect from you because... well just because.”

After multiple phone calls and correspondence through BBB, Banfield’s final position was that I should file a police report and send it to the collection agency. So I did. I told the police the whole story and said I hold Banfield responsible. How horrible of a company do you have to be when even people who aren’t your customers are filing complaints against you? I feel very sorry for people who actually are customers with this horrible company.

I returned for her second round of shots 3 weeks later. Again I was quoted a price and given a higher price on pickup. Again I ask why is it higher than the quoted price on dropoff. The nurse just looked at me like she was going to hold my dog hostage to this scam they keep pulling. When I made it aware this is the second time they've charge me more than my quote. She tried to smooth it over again acting confused on why I was quoted a lower price. Again shrugging her shoulders like "are you going to pay or not?" I paid and told her I would do a review of the company for how I was treated. This is all I can do as they already have my money. Nearly $600 just for rabies shots and heartworm medicine in less than a month!

I called a vet near my house and they stated they could have done the same for less than half that price. DO NOT BRING YOUR PET HERE! The lobby was filled with doom and gloom of complaining customers talking over the cry of screaming pets in the background (I wondered what they were doing to her). This is my first and worst experience dealing with a pet hospital. I hope it's a one off.

We call back the next day to call and we’re told we had to pay the remaining $292 of her bill when the previous day we had paid $151. After explaining that we were not told of any of the information regarding the policy in the correct manner the staff still required us to pay the money and told us if it isn’t paid by 6 pm the day we canceled it would go to a collection agency. We were refused all and any refunds until we talked to the head board who only decided to refund us $51. It’s almost 2 weeks later and the refund is still not in my account which I was told it would be in there from 3-4 business days. So in total for a employee's mistake I have had to come out of my pocket with $414 in two days.

Thank God Chewy is quick and I got the food very quickly with no issues. Ordered it on a Friday and Fedex delivered on Sunday at no extra charge. Stay clear of the Banfield greed. They really do not care about your pets. They're just another corporation mining profits. Again, please be aware that none of the pet stores carry prescription foods any longer.

Today we took our 9 month old puppy for a wellness visit, and they kept him for 3 hours doing nothing. They called us back saying he was hyper and they could not do any test on him or weigh him. They said we could give him medicines before every vet visit, and they charged $115 for the medicine. I bought the meds and came out and called my wife who said those medicines cost $20 or less at elsewhere with a prescription, so I went inside to return the meds and get a refund. They took the medicines inside a room and came back saying there are missing pills. They counted the medicine and said there are only 70 pills instead of 80 and since 10 pills are missing they can't refund me!

I was really shocked with this. The medicine box was unopened when I returned it. Which means, they either gave me lesser quantity in the first place, or just to not refund the money, they trashed some pills and accused me stating there are missing pills. They basically questioned my value system and ethics. First of all, if they had just said since you bought it you cant return I would have just left, but they questioned my value system and my ethics which hurt the most. When I shouted at them stating I will cancel the monthly, they said I have signed a yearly contract, which was never mentioned to me as well! This is the worst experience ever, and I am really feeling disappointed, hurt, upset and helpless not for just losing the money, but for being accused of missing pills.

Banfield diagnosed him when I took him in for a check-up as he was constantly drinking water and urinating quite frequently one day. Sad to say that in those times that I took him in for his ‘usual’ check-ups, he always got a clear bill of health, so I was baffled when I was told that he was this ill. To add fuel to the fire Banfield Hospital recommended I take him to another hospital with a high price tag to get him stabilized.

At this time, you could not imagine the turmoil that I was in, when in the next breath I was told by the vet that my next option was to euthanize him if I could not afford the bill!! What?? Oh no…this vet was kidding right? The day before my pup was being his usual loveable, alert self and all of a sudden I have this heaviness to bear to put him to sleep??? No, unthinkable!!! There must be some other way!! No, absolutely not…according to the vet those were my choices…pay an exorbitant amount of money or end my pup’s life, on that same day he was diagnosed. Well, with the unthinkable and heavy weary heart I had to make that decision. That very night I cradled my pup, spoke with him and prepared to say my goodbye and called Banfield Hospital to schedule putting him to sleep for good.

Without hesitation, I called Banfield Hospital and cancelled the appointment to put him down and thereafter started calling around. There must be someone out there with a heart and who has some alternatives.

Luckily one of my son’s friends works with a diabetic specialist. We were asked a series of questions and were recommended to find another vet to get him started on insulin. Suffice to say, we did, and found the best veterinarian care hospital owned and operated by all females, females who cares! The funny thing is, the astronomical charge Banfield Hospital wanted from me to stabilize my pup was not even necessary. All he needed was a little liquid for his dehydration which was given by his new vets. Wow, what a difference huh?

I’ve changed my pup’s diet to home cooked food which includes two herbs which not only keeps his insulin level low, but his frequent urination and excessive drinking of water has stopped. Just a simple diet change made a huge difference. It has been five months now and I am working closely with our new vets at this new hospital. With their recommendation and guidance I am now conducting my pup’s glucose curves which I then forward to them for review and insulin dosage. My pup is doing great now, glucose level is under control and he has gained back almost all the weight he loss. Every day when I look at my pup I think about how I almost put him down way before his time. My new vet says with his glucose under control he should live out the rest of his life expectancy.

Diabetes is not the end of your pet’s life, Banfield almost made it so. It is so sad I could not get out of paying the rest of my contract. Had Banfield’s vets taken that extra time to assist with additional recommendations or sought to work through their hearts after so many years faithfully working with them, I would not feel this sadness with the contract, but sadly so much $$ lost over the years. What we thought was a convenience turned out to be our worst nightmare. Run for the hills people I say. Find a local vet.

When I called to cancel Max's plan, (due to his death) I was advised that I would need to pay an additional $191.00 because his plan did not cancel until July!! Now they took my money for Seven for 2 1/2 years without rendering any services at $22.95 per month, totaling over $500.00 in payments service free and they NOW want an additional 191.00 for a pet they totally ignored and would not see. They did the same thing with Brutis, my rottie, he had cancer and was out of meds and I had to call another vet to get a steroid for his excruciating pain. They take your money but don't care and are not there for your pets when you truly need them. Go ELSEWHERE!

There are too many grievances to note all here but here's the summary:

+ Frequently confirming appointments only to have me show up from 25 minute drive away to be told I need to reschedule or come back later.

+ My dog who loves all things and people nearly ** herself when walking in one of their specific locations.

+ Attempts to charge much more than other vets, including nearby Banfield locations quote - in addition to referencing billing separate for services included in plan.

+ Gross mishandling of medications - more than 1 occasion of not dispensing proper amount or proper medications. INCLUDING DISPENSING A 6 MONTH SUPPLY OF FLEA PREVENTION WITH AN EXPIRATION DATE LESS THAN A MONTH AWAY.

+ Complete disregard for how their errors have impacted the quality of life of my pet - right down to telling me I Can drive 90 minutes away in a week to get the proper tests required due to their gross negligence. Pretty much no follow ups on patient care or condition once you walk out the door or hang up unless you complain excessively and follow up on your own.

+ Continues to advertise and onboard new clients under their "wellness" plans when enlisting clients can't even book routine care "included in plan" with less than a 5-8 week wait.

But hey. They take that monthly fee out of my bank like clockwork.

Well, when I got ready to pay the bill, I was told it would be almost $2200.00. Well, I wasn’t prepared for that. I needed an explanation. Since the Surgeon was nearby and listened in, she took charge of the situation (she was also at first shocked by the difference in price) so she went through the bill to figure it out and found that Banfield has a price sheet that allows them to charge you extra and extra and extra for different types and complications of extracts. (Unknown to me). So my complaint is not about the surgeon or any of the Staff. It’s about a Corporation that (instead of caring about patients is more interested in finding ways to mislead to make more money). When this was South Ridge Vet. This wouldn’t have happened.

By the way, what I also found out was that if I excluded the Optimum Wellness Program, I would have to pay as much or even more because I would lose all the discounts included with it. So now, not only have I been “fleeced” but I agreed to a 12 month contract to make payments at a business that I no longer want to do business with. Again, it’s not the Surgeon or the staff. It’s a Corporation that I believe has lost its way. I put them in the same category as Tax agencies who do line item charges that take them two seconds to punch in the computer but can charge an extra $40 or $50. Each. It is just such a shame that I have to question what the true motive of the place I take my pet to. Thanks Banfield for giving me every reason not to trust you.

The veterinarians are no different. Not personal, don't even introduce themselves and you will see a different one each time. They don't communicate to each other or know what the others are doing. Each time I have visited I had to explain over and over again my dog's condition because of their inept ability to either keep notes or simply communicate. These are things I would expect from an animal hospital.

I would encourage everyone to see a licensed veterinarian with their own practice. They are more skilled and also more personable. They will provide the care you need. They will actually introduce themselves, remember you and your pet, and their condition. Save yourself a lot of time lost, anxiety, fear and stress. I only wish I could get that back. A corporate run clinic that advertises wonderful care for your pet far from delivers.

In September of this year we were having problems with an ongoing serious Cyst problem that was opened on our pets side. We called Banfield and were told no appointments were available and were directed by Banfield Staff that we should go to an emergency pet clinic. Our pet lost consciousness and we ended up having to put her down. We called Banfield and told them what happened, the young man said "well we'll cancel your plan but you will owe us $242.00 dollars for undercharges." I said "you've got to be kidding, you wouldn't treat our pet under our Plan and you're billing us for undercharged services on the plan that we paid every month on auto pay for seven years." It's unfortunate that Banfield has grown so large over the years that their main concern seems to us to be the DOLLAR GROWTH OF THE COMPANY and seem to have lost their reason for starting the business to "give affordable quality service to pet owners."

The 1st sick visit that our pom went to at our private vet was only around $100.00. I was in shock, knowing that if this had been a Banfield sick visit, it would have been at least twice this amount! (In addition to that monthly amount). You have to cancel your plan in the website, not via the app. My cats's plan is set to cancel 11/30/2021. So what does Banfield do but charge me the full monthly amount of $58.15 (we pay over $116.00 for both pets a month) on 11/26/2021. Folks, go to a private Veterinarian. Your furry family member will have consistent care from someone familiar with their issues that will become familiar, caring human to them. We can't afford pet insurance until we get the Banfield drain off of our backs and a private vet was still cheaper and far more beneficial to our furries.

Now, to make matters worse, Banfield refuses to cancel our plan even though our dog is no longer with us. Rather than try and help us heal from this traumatic loss (of which they are partially to blame) and vast void in our life, we have a monthly reminder that our pet is no longer with us. Once they learned that we tried to cancel, because our pet is now dead, we no longer have access to our pet's medical records or billing information. Yet, just today, they took out another payment for, in my opinion, services not rendered. DO NOT ENROLL IN THE WELLNESS PLAN!

When we brought him back in a few months later (and after we had re-upped), we were told by a different Banfield vet that our buddy had an incurable nerve issue and his life expectancy was months at absolute best, with nothing we could do to help him. Funny how we got the correct diagnosis AFTER we re-upped the plan. Utilize Banfield services at your own risk.

I called the corporate headquarters and they asked if I had spoken to the shift manager-this again was not offered. I asked to speak to the shift manager and they offered to test my cat's blood levels which I declined because I do not wish to put my cat in their care ever again. She would not fully credit my appointment. I had to pay $200 to a company that made an unforgivable error. I now have to bring my cat to another vet and have them evaluate his blood work and assess the damage this has had on him. This will cost another $200 which is why I was asking for my visit to be refunded. I came home and realized I needed a copy of his xrays. I called to ask if they would email it to me. I was put on hold for 20 minutes and then hung up on.

At that point I was just looking for information. After having called the Clackamas VCA they gave me good info but unfortunately said I just need to watch our dog and symptoms may not show for 5-10 days. Today he started acting off, but not showing the top common symptoms listed but I called to see if I can at least get him in just to make sure he's ok or bring in a fresh fecal sample. (I know exactly what it's from if anything showed up in his stool, and I've already called them once about the issue, not like it was new.) They said, "No we don't have any appointments. We suggest you take them to the hospital." Like seriously, WHAT DO I PAY FOR?

Then I find a place that will take him tomorrow at 3:00pm, that is not a hospital where I will pay an arm an a leg. After further research and reviews and pricing other places, Banfield is a rip off. Especially if you do not have things that come up often. (Usually we don't.) I cancelled our dog's plan (luckily in time) but go to cancel my cat's plan and they will not let me cancel until I pay the whole year's worth. She was seen right after our plan renewed, so I understood that there is 2 visits a year.

I understood if I needed to pay through January to cover that one visit that was right after our plan renewed, but they said no. I have to keep the plan for the whole year. I pay annually 350 something, and that 1 visit was 400 something. WHAT!!! I could get cheaper services at a vet clinic elsewhere for that one visit. They should be called Banfield Pet Clinic NOT HOSPITAL! Please know what your paying for before you sign up! Do research on other clinics and fee pricing sheet with office visit 2 a year for a 3 year old dog, and what you would pay monthly at Banfield.

This time I asked what was wrong with the kitten, the vet said it has a sensitive tummy. 4 days later the kitten died! From what I am understanding from a couple of other vets in the area, the kitten should have never been give all those meds at that kitten's age. Here is the thing! I was told nothing would be done to the kitten until I was contacted first! That never happened! Contacted the vet about the kitten dying, she said that was unfortunate! Simply put the vets and techs at Banfield must work on commission like at a used car lot. The y don't care about you or your pet! Please for the love of God don't take your pets to a Banfield Hospital! Very good chance my kitten Boots would still be alive today!

Now to this part, BANFIELD, even after telling them to cancel because I wasn’t satisfied and they did nothing but lies to me, told me I had to pay back the rest of services that I got even though I specifically told them what I was there and that he didn't need anything more than a basic check up to make sure he was healthy, not a teeth cleaning, not a test for wisdom panel, nothing about fecal test exam. Yet they decided that even though I asked them not to do that, they were going to do it anyway. I could have places that done it cheaper than Banfield, but they just wanted the money and did without my consent.

This is why I changed my debit card information and even with doing that, THEY FOUND MY NEW DEBIT AND CHARGED THAT. So they illegally charged my card without my consent at all. I don't shop at Petsmart and never step foot Banfield. Which means they have found ways to get my new information and charged me without consent.

My dog has been on this insurance plan with Banfield for the past 15 years and I paid on time for all of our monthly policy charges. We have been loyal customers and have paid Banfield over $13,000 over the years. I specifically chose this insurance plan because the contract clearly stated that it comes with unlimited vet office visits. Unfortunately, Banfield has become extremely difficult to schedule appointments for the past year and we have not been using many available benefits, such as teeth cleaning, since 2019. I would not have any issue with paying for the policy if I was able to use it when my dog needed medical care. However, it is not justified that Banfield wants to continue to charge me $68.95 every month for a plan that I cannot use and which led to the death of my dog. Banfield has breached their end of contract of limiting the number of vet visits each month.

I was outraged by this bait and switch price gouging and started to leave with my dog! The Vet was compassionate and apologized for the "mess-up" and gave some discount. I will not be taking another pet or recommend Banfield to anyone with a pet. It is immoral and a shame that a business would take advantage of anyone while they mourn the death of loved pet. The charge ended up $190.73 after the discount the vet offered. What if I only had the $103.00 I was quoted? The bait and switch needs to stop!

1. Not being informed of Banfield’s policy requiring drop off and that there would not be an opportunity to speak with the vet during the visit before signing up for the wellness plan. (His first initial visit we only waited on him for 30 minutes and had a lengthy talk with the vet immediately after.)

2. Relaying information at check in about specific concerns and questions for the doctor then at check out being told there were no notes in the file addressing this. (I had to ask at three separate visits to have a prescription written for anti nausea medication for my dog who would get carsick every time we had to drive him to the vet).

3. Requiring way too frequent visits including monthly visits simply to weight my dog before they could give me his monthly flea and tick preventative and being told on multiple occasions when I brought him in to be weighed that I needed to come back the following day to pick up the medication as the doctor had not signed off on it yet even though I called days ahead of time to coordinate this.

3. Telling the staff both at the time I scheduled the appointment and at check in for that appointment on multiple occasions that I wanted to pick him up as soon as he was finished so he was not crated at their office the entire day. Only to be waiting for several hours and even being told on one occasion he would be ready in about 15 minutes, driving over there and being told when I arrived there 30 minutes later that the vet had just now started with him.

4. Having to be the one initiating the scheduling of my dog’s neuter surgery (which is included in his plan which expires in December) after being told he was good to not come back until February.

5. Bringing my dog in for the scheduled neuter surgery and an exam for a slight limp for the past week. I received a call two hours later saying he has pain in his hip and would not be getting surgery and needed x rays which would cost around $440 dollars without sedation and that they might have to sedate him for an additional charge.

I took him to another veterinary hospital the same day who examined him (with me in the room observing and he demonstrated in my dog the exact location of the injury) and in 30 minutes were able to diagnose him with a minor injury as a result of a class 1 luxating patella he was born with (which the Banfield doctors had not noticed in any of their routine check ups with him of which there have been numerous). He prescribed medication and rest. I walked out his door spending only $119 total between medication and exam costs and was informed that x rays (which would only cost me $225 including the exam cost) were completely unnecessary. Would not have given any additional information for treatment.

5. Upon researching bad reviews on Banfield after my terrible experience learning that our plan was set to auto renew without our approval and having to go through a ridiculous processes confirming on three separate occasions that I did not want it to renew.

6. Calling the center to be placed on hold for 16 minutes then having the call ended and calling back multiple times before I was able to get through to speak with anyone only to show up at the Banfield location 8 minutes later with two receptionists at the desk both seemingly unoccupied and no customers in line or waiting in the general vicinity.

7. Being told that my puppy had internal parasites and that I needed to bring my older dog in to be tested (for the cost of the test plus an initial exam fee as he wasn’t a patient there) as they were likely to spread between dogs. Only to call his vet (whom I was asking to pay them for the same test to be performed) and be told over the phone that there was no way he could have caught that particular internal parasite unless he had eaten the puppy’s poop or stepped in his poop and licked his paws. They instructed me to monitor him for any changes in appetite or bowel movements and if nothing was abnormal to save my money that he was okay.

I do not trust the support staff at this Banfield (due to my numerous negative experiences both today and in the past) nor the medical advice of the doctors after my experience today and I would like to have the option to take my dog elsewhere. However I am on contract and because they refused to do surgery today (which I do understand and do not disagree with that recommendation) I will have to either take the financial loss (I still owe four payments on the plan and I would have to pay for the neuter surgery elsewhere despite having already paid for it at Banfield as part of the wellness plan) or continue to take my dog somewhere I do not feel has his best interests at heart.

While I have had positive experiences with some of the staff, in particular the vet techs, I have felt like the majority of my experience at Banfield has been aimed at making money off me and not helping to keep my dog healthy and happy. I cannot speak to all Banfield locations but I sincerely hope that this location is an outlier.

Fast forward to July when I need to re-fill the dogs heartworm/flea/tick medication, Banfield in Stoneham keeps denying the request. I leave several voicemails, sometimes with no call back. I finally hear back from the client service coordinator (who might I add insisted on talking over me and was not professional- but that's another issue) and they inform me they are not approving this order because the heartworm test has not been done (despite having records of this being done in January). I went back and forth with them about this, and they kept insisting I make an appointment to have testing done. I am not having my dog have unnecessary testing because they are incapable of reading medical records. I plan to cancel my upcoming appointments, if their veterinarians are unable to read medical records, I certainly do not trust them to care for my dog. Do yourself a favor and look elsewhere. I am also contacting corporate regarding the experience.

I recently called Banfield because I thought my dog had an ear infection because he kept scratching at his ears. I was told the earliest they could get me in was 5 days later. When I got there on Friday they gave me ear drops. Our dog continued to scratch his ear and it caused the floppy part of his ear to completely fill with fluid. When I call back on Monday to get him back in I was told it would be a week before they could see him. I explained we have the Wellness Pan and was still told they couldn't get me in. I asked them why am I paying all this money and I can't get an appointment. I was told to go to another Banfield in the next town over.

They got us in the next day. They drained the ear and sent us home with antibiotics. Within another 3 days it filled back up. Tried to get back in to our Banfield and was told I had to go back to the banfield that treated him. I call back the other Banfield and spoke to the vet explained that the ear filled back up what was the next steps. He said he wasn't sure maybe draining it or maybe opening the ear draining it again and but in stitches and a drain. I asked him if they could quote a price. I already spent over $340.00 from the last visit I didn't want to have it drained and fill back up. The vet called me back and said it would be around $850 to possibly over $900. I asked what did that entail and he said he wasn't sure what they would do until I brought the dog in for surgery.

At that point I didn't feel confident of this vet and I took our dog to the local vet who got us in the next day, did do surgery on his ear with a drain and it cost me $350. To include the 3 follow-up visits. I also requested Banfield to fax over all our pets records to this vet so we didn't have to be charged for blood work we just had done an it was never done. I had to personally go to Banfield and have them print all three dogs records to take to the new vet. When I was asked why I told them what happen and the girl just said that they've been short 2 vets since the beginning of the year and that there has only been one vet working for several of months. If these were wellness checks I would have been totally fine waiting but when my dog is either injured or sick I expect my dogs to be seen right away. In both cases our dogs were not taken care of. Robin H Cumming GA

If I’m paying $70/ mo. Regardless of whether it’s a wellness plan or not, there should be something in place for these type of emergencies. I should not have to go else where to pay $65 office visit for my dog to be treated. I only have about 4 mos left into my plan but I will be cancelling. DO NOT SIGN UP FOR ANY WELLNESS/MAINTENANCE PLAN THEY OFFER. They are scam artists and not in it for the treatment of the animal. I am highly disappointed.

Fast forward to about three months ago. Gracie had been having some stomach issues and we were worried. We dropped Gracie off at Banfield to have some diagnostic tests done. (This was during Covid so we could not stay with her) When we picked Gracie up and paid the almost $600.00 bill - They told us they had no idea what was wrong with her because all of the tests were normal. We took some anti-nausea medicine home with us. That evening I noticed Gracie was limping - this lasted for several days. When I called Banfield - I was told that Gracie had been a bit "difficult." I was concerned but she felt better in the upcoming days. I will say that in the last couple of months Gracie has been doing really well. She has been eating well, playing and no more stomach - or high blood sugar issues. She had even been able to have her insulin dose lowered.

I needed to get another prescription of insulin from Banfield. I was told that Gracie would need another Glucose curve done before I could continue with her prescriptions. When I made the appointment I was told that this would be a much shorter test because of Gracie's stress levels the last time she was seen. Last Saturday - June 5th, 2021, My daughter and myself dropped Gracie off and went to do an errand because they said she would be ready in an hour. When we got back to Banfield - We waited a few minutes and then they brought her out in her carrier and charged me the fee. They handed me some paperwork explaining that she had her annual vaccines as well. They told me Dr ** would call me in a couple of days with the Glucose results.

As we started home - I asked my daughter to check on Gracie because she was not doing her usual meowing that she always does in the car. My daughter kept her hand laid on Gracie on the drive home because she was "panting." I thought she might be stressed. When we arrived home - Gracie stumbled out of her carrier and fell on her side on the floor. She was crying and gasping for air. I had never seen her in such distress.

I called Banfield and they said to just take her to an ER Vet and gave us a phone number of one that was quite a distance from where we live. Really??? We found a Vet that was close and open on Saturdays. We rushed Gracie there. They were shocked at her condition. They called Banfield to demand answers. 5 Vets and techs worked hard for the next 30 minutes to try and save my cat's life. She was too far gone. They could not save her. So, a bit over an hour after leaving Banfield she was dead! I dropped off a very healthy and happy animal and brought home a cat in severe distress that was dying!

Dr ** then decides to call me after she learned that my cat Gracie was dead. She was crying and kept saying she did not know what had happened and that she really did "like" Gracie. What was that about?? I called the corporation today and am still waiting for a Manager to call me back. I pulled out the paperwork from Banfield today - I had not wanted to look at it because I am so very upset over this. Dr ** listed on the sheet with the "things that were wrong" - That Gracie was aggressive! That is what this Vet thought to put down as to what she thought was wrong with my Cat! This was extreme negligence. What did they do to my beautiful Cat? She is gone, they are responsible for her death. Please don't use Banfield. I do not want anyone to ever go through what we went through. I do not ever want anyone's beloved pet to suffer like my Gracie did.

Our last visit (last week), we took the dogs in for a final exam and shot record. We also asked about their heartworm treatments, but were told the shots would be $108 per dog because we were ending the contract (we were still under contract at the time). We declined, but later received a call from Banfield that the dogs were authorized for the treatment, but we had to bring them in for testing, for which they will now charge us exorbitant lab fees since we're no longer under contract. Why didn't they do that test last week while we were still under contract? These experiences are typical of the current standard of care at Banfield in Midwest City, and probably at all of their locations in the U.S. (crass corporatism has come to pet care). So we have ended our association with them.

I received flowers and a sympathy note from Chewy.com along with a follow up phone call. I received phone calls from the new vet clinic - which had not even been notified directly and had only seen my baby on two occasions. Not ONE call or email from Banfield. Called to cancel his plan and they said, "Yeah we have removed him but it just renewed so you have to keep paying for 11 months" ($44/months) - it just won't renew again. No compassion - no caring and we had been with them since he was born. Totally disappointed in this company.

But in the past few years, I feel like the service has dipped. The wait times dropping off my Dexter and picking him up have gotten longer. The phone calls following up with me faded off. And the appointment reminder calls essentially disappeared. I now had to basically keep track of my own dog's appointment reminders. And I have not really talked directly to a Veterinarian in quite some time. At one point, if I had a drop-off appointment, a vet would come out as I picked him up. They would give me a very quick summary of their findings. If it was not a vet, it was at least a tech. Now the only employees I talk with are the receptionists. I don't mean to disparage their job, but I want to get a summary from someone with more experience.

All of these things have been occurring slowly over the last 2-3 years. But the experience I had Mar 25, 2021 has solidified my desire to stop coming to Banfield. Like I said before, I had to call in order to make an appointment. I made a drop-off appointment. While I made the appointment for 8am, I still ended up waiting in line for 25+ minutes in order to drop him off. The poor workers in the front seemed understaffed and/or undertrained and/or overwhelmed. Even after my dog was taken to the back, I stood by the desk for 10 minutes while she attempted to pull up my dog's history to ask me some basic questions. I did not hear a peep about how the appointment was going until I called them at 4pm. At that point, they told me Dexter was good to be picked up. Once again, I had to wait in line for probably 20 min just to have a receptionist bring him out and tell me that there was essentially nothing to report.

The two issues that I noticed that really upset me though: his collar was placed back on in a way that was essentially pinching the side of his neck. I attached the leash and noticed he was very uncomfortable on our walk to the car. It wasn't til I got home and he acted even more strange that I noticed that all his fur was so pinched in the buckle that the collar wasn't sitting free around his neck. It was stationed exactly where it was no matter how much pulling or moving we did. I would imagine that was painful! Second, as we were leaving, he had to pee as soon as we left the Petsmart. Without exaggeration, he had the longest pee of his life. And I made sure to let him out before I dropped him off. So it seemed pretty clear to me that he had never once been let out to go to the bathroom between 8a and 5p.

This was the final bit of knowledge I needed to cancel my wellness plan. By themselves it wasn't great. But now it's a downward pattern with no sign of improving. It is just time to move on. I respect the 11+ years that you were a trusted health partner. However, when I called to cancel, I was informed that I still owe the rest of my yearly Wellness Plan no matter what. Before I was to cancel, I was offered a month of free wellness since my time has been less than ideal. But once I was set on canceling I was told I would owe $600.

I understand the logic of your argument. It's a yearly plan that coincidentally auto-renewed mere weeks before my 3/25 visit. So by your rules, I have paid $0 into the yearly plan while extracting expensive services on 3/25. Although it was a simple wellness visit with no extra services beyond the basic service. But I have most likely put $10,000 (!!) of service into your company for over a decade: Wellness Plans for 10 years plus countless other visits. You are demanding that I owe $600 so I can cancel (or continue using your poor service for a year) because this recent visit "hasn't been paid for"? That is utterly ridiculous. Especially considering the poor care we received during that visit. That was hardly $600 service.

I certainly understand that ultimately Banfield is a business that needs to make money. But I had a hunch that maximizing profits are now significantly prioritized over good customer service and quality veterinary care. This cancelation process has really solidified that belief. It is a shame. I am now forced to use this poor service for another year. My opinion in your company certainly won't improve during that time.

The female, was diagnosed with Lyme disease but Vet told us, "Don't worry and we will take care when she get more symptoms." After few month she was very sick, not walking and not eating and we called Banfield to take care of her, but there was no appointment for emergency. I told them I wait following their recommendations but they gave me hour for 2 more weeks, but my dog needed assistance right away. I went to an urgent care for pets and vet told me why she was never treated when was diagnosed? Instead to have 2 weeks antibiotics we had to give her 6 weeks of antibiotics because disease was not treated when it was diagnosed. Please do not use Banfield, they do not care about our lovely pets. I will never recommended to anyone.

So, after Fritz was gone we called Banfield to cancel his health care, only to find out that they don't call it insurance; they call it a "discount plan", and since we renewed in October and used services they were going to continue to bill us monthly until it was paid off. After a couple calls they took half off the balance, but that, in my opinion, is still a slap in the face. It reminded me of a documentary I recently watched on the Titanic where the White Star Line, the owner of the Titanic, billed the families of the dead employees for their uniforms that weren't returned. So beware!!! Banfield's so called "PLAN" is not insurance. If/when you suffer the loss of your furry family member, you will probably have to continue paying Banfield for a while.

After about 5 minutes, he came out, and once again started telling me what they found with my dog. My thing is the way he got upset over my dogs barking. You work in a freakin' pet hospital. If a dogs bark upsets you that much, you are definitely in the wrong field. That's like a nurse working with babies but can't handle a crying baby. My advice, Jesse, find another line of work. My respect for you went right out the window with that attitude.

In the end, my companion passed away in early February. We used an in-home service called "Compassionate Care" and they were VERY GOOD. I called Banfield to cancel my account and they told me I have to pay for the FULL YEAR because my account automatically renewed in January. You have to call a special number to cancel your account and it is horribly obvious how they are trained to get money out of grieving people. It's disgusting. Overall, there are a few good people that work here, but the system is designed for profit and as soon as you strip away the first layer of nice people in the vet's office, this business's practices are cold and vicious. I guarantee that the people in the corporate office do NOT CARE about animals or their owners.

David **

The doctor came in we explained what she was going through the seizures and trouble sleeping on her side and offered us a choice of a loading dose (faster absorption thus faster acting med) or just start her on seizure meds 2 x a day that may of taken a few weeks to absorb and start working. I asked the vet if there were any SIDE EFFECTS. (Nowhere is possibly where I went wrong and did not research the medicine myself which I usually do, I was assuming the doctor would give me all the information I needed to make a good decision for the Quality of Life for my dog, other people may not research the meds or procedures they depend on the doctor for that.)

The Vet told me that "No side effects. Just check her Liver in a few weeks to see if it's acting correctly." I asked how long would it take. She said "About 30 mins or so. We have to push it in slowly. It's strong medication." I said ok let's do the loading dose and I will be back in 30 min. expecting the same dog back I left. 10 min later I get a call. "Mr. ** we did the calculation wrong and it will be 3.5 hours..." My dog is 17 years old almost 18, gets nervous at vets and one of the qualifications of me doing this was not to have her wait in cage all day for them to admin the medicine.

The other qualification and this is huge is SIDE EFFECTS. The doctor telling me basically that there were no side effects was the factor in my decision to go forward. To continue my wife had to pick our dog up and when she came home our dog was wailing from the effects of the drugs...I was furious, did my research and found out that there was a 4-6 week break in period for the meds to level off, that she would have weak hind legs and need to be physically helped because she was so drugged up and groggy that she had trouble focusing and basically doing anything. These KNOW SIDE EFFECTS were not told to us at all. I had to find this out on my own.

The side effect were supposed to last for 2-4 days depending on the dog...7 days later my dog was still having full on Side Effects. We called the hospital asked for another Veterinarian. She immediately told us to lower the dosage we also asked if we could wean her almost completely off and that maybe something else was going on with her. Over the next 5 days we weaned her almost completely off the seizure med except a 1/4 a pill 2x a day which she excepted Kinda... and also had her looked at by the second vet due to the fact that our dog was having issues sleeping on her side.

When we took her in to have her looked at she told us that we have x-rays on our plan and we can see if anything else is going on...long story short she had a large mass on her spleen which was the culprit all along. We ended up have a home euthanasia within the next 2 days. The only saving grace was that our dog was off the debilitating drugs and she was awake, aware and walking around on her own with some pain. She was having a good last day. My point of all this was if we had the right information from the doctor if the 1st vet had checked our plan and done an x-ray giving us the right information about side effects we would never have put our dog thru this and possibly had a few more Good days wither possibly not..

I don't want to go on telling Banfield what Veterinarians should do. This review is self explanatory... For the past several years the quality of the care from Banfield has declined..maybe not enough vets for their work load....seems that way...Right now they are hit or miss whether you will get a Professional Vet or someone overworked who does not give you the correct info to make a Quality of Life Decision...For those reasons I do not recommend Banfield pet hospital. and if I could give them a negative score I would.

We ended up taking him to a 24 emergency vet after he kept declining and was in obvious pain. That's when we were told he had been severely burned by a heater. He was in shock and in immense pain. All of this because someone couldn't seem to keep an eye on a sedated animal next to a heater in their care. Vets have heaters inside recovery crates/kennels to help regulate body temp. Anyone working in this particular field should be aware of these heaters and the damage they can cause. All the staff had to do was make sure he didn't lay against or directly on the heater or, at the very least, that it wasn't hot enough to cause an injury.

We had to have Bob put to sleep a few agonizing days later. The pain from an extensive burn covering the entire right side of his body was just too much and too unfair to ask him to suffer through.

Banfield, of course, still denies any wrongdoing. Obviously, we stopped taking any pets to Banfield for care, but since I signed up for the "care plans" before this incident, I am still paying them for killing my beloved grumpy cat, three years later. I don't mind paying my bills, I signed the agreement. That's my fault. The part that gets me the most is the utter lack of accountability or concern for the animal obviously they killed.

After 2 more days my dog's condition got worse so I made an appointment with another hospital. The doctors there had Jordan for 20 minutes and immediately told me that his pancreas was infected. The doctor said she had never seen a dog in that bad of condition in her 25 years of veterinarian experience. Banfield had my dog twice in one week and couldn't find a problem it took someone else 20 minutes to find. I was also a member of their wellness plan and getting out from under that entanglement is another story in itself. Do yourself and your pet a favor and steer clear of Banfield Pet Hospital.

I had a SCHEDULED recheck appointment for my dog, Daisy, ear infection because it had not cleared up over weeks. I arrived and they tell me I am not seeing a doctor today. My appointment was for an allergy shot. I said "No, we don't need an allergy shot," (she had just been given her first one to help with her ear infection so this was not even a common thing we did regularly, and said she needed to see a doctor). They told me, "Sorry, you can't see one today." I again, explained they had put her appointment in their system wrong and my dog needed her ear checked again because the ear infection had not gone away and the meds they gave her actually caused permanent hearing loss on top of all of this and she still was not better. An appointment for an allergy shot means you only see a vet tech, which means she would not see a doctor for her ear.

The absolute rudest young girl who was the receptionist, I guess, was so insulting, had no empathy for my dog or me as an owner of an elderly dog who had been back twice already and still was not better, it was all just appalling. I refused to leave and said I would not leave until my dog saw a doctor. She needed help. As I sat for over 2.5 hours and shared my frustration with other clients as they came in as "walk-in" appointments, this very unprofessional and just mean girl would insert herself into my private conversations with other clients when I was talking. She would literally say "You do not have an appointment today, you are lying" when I would explain my situation to other clients. She kept egging me on over & over as I sat for 2.5 hours and kept asking to see a doctor.

I had a sick elderly dog, I took a day off work to care for my dog, and then was treated so inhumanely, with no empathy, and no respect. I was extremely upset and continued to state I was not leaving till I saw a doctor, as all the "walk-ins' were seen over me. This disrespectful little girl told me that I would need to leave the facility. I finally saw a doctor, this girl interrupted our conversation which she was not a part of & told me again I was lying, again, does not have any empathy or communication skills. I received a call from the office manager of this banfield who wanted to tell me that I can't talk to her staff the way I did. She did not want to hear my side, in her eyes I was the "bad guy" and would not listen to me at all. She said, "You are no longer welcome at banfield. We are terminating your services."

A 13 year client was terminated because they put my scheduled appointment in their system wrong & would not just kindly say, "Ok, we made a mistake. You will have to wait a little bit." No, they treated me like dirt, were rude, mean, and unsympathetic as I sat with my elderly sick dog. Just wanted someone to help her. HORRIBLE COMPANY!! They refuse to give me my dog's records which I need for her new vet, I have documented that I have reached out to them numerous times by email & by phone, always told they will send them & they never do. At this point I am actually seeking legal counsel.

I just called them, trying to get it remedied, which the front desk had assured me they would do. They said especially considering the cat hadn't been seen there in 2 years. They told me that they had record of the call and of the agent I "would have spoken to" but apparently did not get through? That is most certainly not the case. So, they refunded me $200 for "this year's" plan, but not the remaining $600.

Another one of my dogs had pain in one of his front paws. I gave them permission to xray it, but they decided to xray both front paws, without asking permission for that first, with a total charge of $500, for the 2 xrays, while on the plan. Not to mention the fact that you are under contract, so when 2 of the 3 dogs passed away while on the plan, they continue to expect the monthly payment. My suggestion is save your money and find a good family vet. I would never sign up with Banfield, ever again.

I am not sure if there was some policy change so this specific clinic is no longer providing all of the essential services that they always have and that they continue to advertise on their website but frankly, refusing to clip my dog's nails was absolute garbage and this company has lost a long time, loyal customer. Don't waste your time with this fraudulent, unprofessional company.

Second visit, call to verify they know the dog aggression status. Upon arrival the lobby is full WITH even more dogs than before, at this point I'm furious. It's not just stressful for my dog but everyone else's pets as well, this matter should never be overlooked. But alas my dog is there, she is suffering and needs the right meds. We muzzle her, bring her in and they prescribe antibiotics and anti-itch medication. Slight dog fight in the lobby at this point, MY DOG NOT INVOLVED.

With the two new meds which did help clear up her skin might I add they recommended **, and told me I could get it cheaper online so to do that instead of purchasing with them. So I order it online, like I was told, only to find I need a vet prescription for it. Okay no problem, they will contact the vet and get it filled then shipped to me right? Nope! First call the man I speak with says yes they got the fax. They are just waiting for the doc's approval and shouldn't be a problem.. Awesome right? Soon my girl will be flea free and back to her old self right? Nope!!

After 3 days of Allivet sending requests and not receiving any communication I call to see what the hold up is. This is the 3rd call. At this point I'm irritated again. The lady on the phone tells me that they have denied the request because my dog needs to be seen and has not been checked for worms. That they cannot prescribe the meds that they themselves told me to buy from somewhere else until she has had a worm test. To which I respond, "Well why the hell didn't anyone tell me that when we were there the 1st or the 2nd time? Why wasn't this brought to my attention when we were specifically there for FLEA MEDICATION?" Her response was she does not know, she was not there that day.

"So you want me to come in for another 50 dollars and not to mention the highly stressful atmosphere plus the heartworm test that you all should have done the last time I was there?" Her response was, "Well we can't prescribe the meds without the test." Had no exact answer when I asked why this was not mentioned to me the previous visit. So needless to say I will not be returning to that place ever again.

I called Des Moines Banfield and spoke to Kathy. She was Very compassionate and told me to bring in Annie and Dr. ** would see her in between patients. When I got there Mandy looked at Annie and took her to the back. An hour later Annie was all better and happy. Why did I not get the same service from the Federal Way office? I am thinking twice about returning to the Federal Way office and I will no longer recommend them.

The Xray I know vary from $75 to $250 depending on variants, my usual Doc is $75 for an xray. Blood work is usually $75 to $200, my usual DOc is $75. Meds are usually not much, it was an anti inflammatory, they charged me only $14 which is not much however my bill for the day was $1,280! In my mind I got the office visit # 1. I got the xray #2. I got blood work #3. I got meds #4. That's $320 average cost for each. They said the exam was $60. That means $260 is being added to the 3 remaining items that are already at $320 each, making them $400 each! She said if I paid $700 today that's $580 saved from today's $1,280 if I signed up for their 1 year contract of $78 a month that is $936, add the $700 "discounted" due today = $1636!

I Googled them while waiting and saw I could sign myself up online for $62 a month, not $78 a month that's $192 difference! $62 x 12 months = $744, plus they were wanting $700? Somehow I ended up paying $1,280, the actual costs are like roll the dice! I learned the xray was $470 and the $180 sedation to immobilize, required by law they say, meaning an x ray is $650 minimum! IF my usual Doc was in the country now, Office exam $50, Blood work 100-$200 max, Xray $75, Meds $25. That is $350. My bill was $1280. However it was going to be $1,636 before I enrolled online. I saved $356 enrolling myself.

A few weeks went by and we noticed that our dog was starting to cough some and breathe/pant heavily. So we called again. And again. And again, each time being told the vet would call us back at the end of the day. He never did. This morning I finally called and explained that I had been waiting for a call back for days and that my dog was coughing and breathing/panting heavily, only to be told the vet would not be in for three more days and would call me back then. I explained that would not be good enough, that my dog clearly needs some kind of care, and that he shouldn't have to go through this.

I also stated that I have zero confidence that the vet will call me back anyway because he hasn't yet. My only option was to schedule another appointment, which wasn't for two more days. I went ahead and took it, but have been trying to get him in to see another vet in the meantime. We are getting another puppy in October and have already decided we will NOT take her to Banfield and instead will find a high quality, local, private veterinary practice for her care.

This location is also unnecessarily caging animals up asking owners to drop them off knowing they will not be tending to, until late in the day. To cage an animal at 8:30 am knowing you will not be able to tend to him, until 3 pm is just plain wrong. Per Mary, they do this not to address the animals' needs one by one, but they do this, to make it easier on staff to get to other things, which again is just plain wrong. Animals are scared locked up. In regards to Doctor V it is obvious that her priority is not the patient first. To disregard a life saving surgery is just plain wrong.

Mind you, I did not even live in the US during the time I was being billed and they have record showing I never even used the service after Jan 2016. It is a scam in that they make it all but impossible to cancel. I see from their reviews and the BBB complaints that I am not the only one to have this problem. They seem to have created a contract that is not in favor of the customers (and their pets) that they are supposedly serving. They also have an entire team that exists probably to manage the "cancellation" and management of Wellness plans. Huge mistake to sign up for this plan. They robbed me of over $2000! Run when you are offered the plan.

I took Scooter in to Banfield in April for teeth cleaning and checkup, and coughing. They still did nothing or seemed concerned for his cough. I realized he was getting worse, and finally he was having no relieve at all. I took him back to Banfield on 6/8 and I told them they were needing to do something, he was suffering, weak no relief. They did radiographs, 2 microchips found, so a 2nd one had been implanted without our consent, I am sure at some point over the years we paid for it without realizing. Moderate heart enlarged, moderate narrowing of the trachea.

When I picked Scooter up from vet was given a tranquilizers 50mg, and a pill for mucus. The next morning called Banfield back scooter could not even stand up, stumbling and spaced out. I was called back and told to discontinue tranquilizer, until next day and reduce dose to 1/4 every 12hrs. My baby still just coughed, and coughed, it was horrible. Thurs when we woke up, I called them to set up appt to have Scooter put to rest. I was told they were booked up until Wednes, I found a local vet to help me. I had her look at the consultant info sheet to make sure I was doing the right thing. She confirmed that I was.

So, 4 days and $500 later, I had to put my baby to rest. He was stumbling around, couldn’t get comfortable, and so on. The vet at Banfield called Sat, Scooter was gone on Thurs, and said they had got results of a test they sent off and was offering heart med and what we might need to do, I told him that he passed. He told me I had done the right thing, because Scooter's heart was enlarged and pressing on his airway. He realized that from the 6/8 visit, but instead of being upfront and keeping our little boy from suffering, they just kept the total adding up.

In the report I got said he had been chipped 2x, we only had him chipped 1x, said he had tartar build up but we had just had his teeth cleaned in April. So long story short, I think they charge for things that are not done, and keep you paying out the nose on a baby who is headed over the rainbow bridge. I don’t want this to seem like it is about the money, it isn’t. It is about they should have just been honest instead of making our boy suffer.

6. The main thing, the Vet new Monday 6/8 that his heart was enlarged and pressing against his trachea, the best thing was to help Scooter to keep him from suffering, I even asked him when we spoke if he was suffering and he reassured me he wasn't. So he suffered from Mon to Thurs for them to try to sell me another bill of goods.

Shame on them. God Bless my Scooter, and please stay away from Banfield.. PS they will change the price of plan and not tell you also.

Dr. Edna continued by saying she had flagged the account stating he would not be seen unless medicated. To add insult to injury my adult child was then telephoned only to have it all regurgitated once more. Needless to say we will not be returning. I do not recommend Banfield in McAllen. This Vet lacks compassion, patience and professionalism.

On April 19, we decided to take her to Banfield at Clearwater Mall Florida, and another incompetent vet came and told us to take Vida to an emergency hospital because Banfield Hospitals do not carry oxygen for large breed dogs like Vida, she was a lab. He forced us to put Vida back in my car, without oxygen, without any care and Vida was having a very hard time breathing. My daughters and I put our baby Videos back in our car and drove 25 minutes away to get to an emergency hospital. I was crossing all red lights, I was waving for everybody letting me passing through, because I could hear MY VIDA trying so hard for not dying in my car. When we finally arrived at Tampa Bay Specialists, about 15 minutes later the vet came and said that my baby Vida was dead.

Please, I hope all of you that are reading this message, if you care and love your pet do not take to Banfield Hospital. Banfield incompetent vets killed my baby. Vida was very healthy, and in only 5 days because of malpractice, misdiagnosed I lost my dog, my daughter, the love of my life. Also, there is a petition online to take Banfield to court. Please go there is called sign.moveon.org. let's make justice for our member of our family that Banfield killed.

In the next day, my dog was still not feeling well. He was still bleeding everywhere in the house and throwing up. I call them for help but the they said I had to make an appointment and the only spot open was in 2 days. I was mad!! How can you watch your dog bleed and throw up for 2 days? It's insane. I took him to an emergency where he was well taken care of and got well couple days later.

Before I cancel my plan with them (one year contract), my dog was assigned for one last appointment. The appointment was set one week before the end day of the plan. For an unknown reason, they called and moved my appointment for the next day after the plan expired. I said ok and hoped that the doctor's visit would be still covered since the original appointment was made before the plan expired. But guess what? He wasn't covered. Do you know what was the reason? Because his plan expired a day before. WTF!? They only told me that because I asked them after signing in for the visit. Otherwise I would had to pay out of my pocket.

I asked them to cancel the visit then. They said "you already signed, we can't do that" WTFFFF!? I insisted I wouldn't do it so they finally canceled my visit. My conclusion is this: if you love your dog, don't take him there. They do not care about your dog. Worst service, worse staff, and worse plans. You will be better off find a plan that covers emergencies, vaccines, and surgery instead of the plans they offer.

Btw Banfield switches vets every few months. We been with Paramus hospital for 30 months and Charlie was seen by 3-5 different vets. Totally disinterested, basically rush through a check up, and if they see any issues they have no capacity how to proceed. I don't know how Banfield can be labeled as pet hospital. More like vaccination, teeth cleaning facility, but anything beyond that is a pure lie. However she, the vet, was very quick to insist on putting Charlie down when we brought her again (we refused). Charlie was fully functional and totally aware for another 2 weeks. Putting a pet down in that condition is a crime. Unfortunately we can't get Charlie back, and these people will still scam people pretending to be a pet hospital. I wish we could shut them down once for good.

So I’m on the phone with the tech. She says, "I don’t have any papers for you. But let me call the vet." So she gets back in the phone with me and says "the vet says that we don’t have time today or for the next few days. That your dog will need to wait for a few days till we can get her in to see if she needs surgery." I said ok. So I’m confused. What part of lethargic refusing to eat and drink, drooling, running a fever and LARGE MASS TAKING UP 80% of her abdomen doesn’t make this an emergency? She says, "I’m sorry we have multiple surgeries today." Okay fine. What about other clinics? “Well the vet says that there is one other doctor but that doctor broke her finger so I don’t know, and no other Banfield will be able to get you in today.” I said, "What good does that information do for me?" She said, "I’m so sorry I don’t know what to tell you."

I am a wellness plan member. I pay monthly and my dogs are not dogs that need to be seen often. Overall they are relatively healthy. Since July they have been seen 2 times. And had one round of vaccines. Apparently that cost 1600 per dog. But I’m supposed to be grateful because my wellness plan reduced that to 800. For anyone wondering. My sweet princess did not survive. I ended up having to take her to an emergency clinic over an hour away and make the hard choice to put her to sleep as her situation proved to be far worse than what was originally thought. I do not blame her death on banfield. However, I am NOT happy with the lack of support that I received for my critical dog. Not to mention that every time I call to get an appointment I am told I have to wait a week + out. They don’t seem to really care. The techs and vets at our clinic lack good bedside manner.

When I called to cancel my since lost baby’s plan. I was told that I still Owed them $205 for 2 exams, a blood test and some vaccines. Since last July (2019) I found out that banfield only allows a specific amount of wellness plan members a week so they don’t have to eat the cost of treatment. I do not believe that banfield really has the best intentions for animals and their parents. I have since canceled my plan for both of my girls. I am being forced to pay the remaining amounts till this July. Which I don’t agree that I should have to pay the remaining balance for services rendered on my dog that I lost. I’ve already paid 600 for both dogs.

I don’t and will not ever trust another banfield clinic again. Only advice I can give you is to serious serious research before deciding on a vet for your fur kids. Just like you would a doctor for your real kids Or yourself. These are people we should be able to trust with their lives and to help us make decisions to best treat them when things happen. Banfield is not that.

They had this info in her file from her visits years ago and I also stated that this visit. I called and asked them to email the diagnosis on her paw and info on her medication because nothing was included in paperwork they sent home. I was told they can’t email me. They can only fax. The girl then began reading the info to me. I also asked if they cleaned her ears. They weren’t wet when we got home. She said no. They didn’t even give her a flush!!! I asked if I should put the medicine in dirty ears?!?! She said yes. Wow!!!! I flushed her ears at home and was able to start her medicine the following day. I would not take my pet to Banfield. They killed my pug and had to revive her and years later, she had a horrible visit.