CitizenShipper

CitizenShipper Reviews

+1 more
Author picture
Edited by: Joanna Broder

About CitizenShipper

CitizenShipper is an online platform that connects pet owners with independent contractors who provide transportation services. Its policies emphasize a commitment to transparency and safety by requiring driver background checks. It also monitors communication channels. Serving clients since 2008, CitizenShipper caters to all 50 states. It stands out with its Booking Assurance Guarantee, a clearly outlined refund policy and $1,000 in pet protection compensation for injuries or death.

Pros
  • $1,000 in pet protection coverage for every transport
  • Booking Assurance Guarantee
  • Vet helpline for illness/injury during transport
  • Drivers must pass an extensive background check
Cons
  • Booking fees added to all transport
  • Several refund policy exclusions

Shop with confidence

Compare with top companies

CitizenShipper key services and benefits

CitizenShipper offers comprehensive services designed to provide what the company describes as a safe and reliable transportation option for pets across the United States. It connects pet owners with a network of independent transporters who undergo background checks. Pet owners can upload details about their pets, including photos and specific transport requirements, to receive competitive bids from transporters.

CitizenShipper's Booking Assurance Guarantee covers scenarios such as driver cancellations and failure to respond to calls and messages. Its refund policy also provides security for unforeseen circumstances that result in cancellation.

Key services and benefits:

  • Background-checked transporters: Promotes reliability and safety for your pet
  • Competitive bidding: Pet owners receive multiple quotes to choose the best option
  • Booking assurance guarantee: Protection against driver cancellations and non-responsiveness
  • Refund policy: Clearly outlined refund policy available for review
  • 24/7 FirstVet telehealth: Provides access to a licensed veterinarian or vet nurse by video call should your pet need one during transport
  • $1,000 pet protection: Provides financial compensation for the accidental injury or death of a pet during transport
  • Customizable transport: Accommodates cats, dogs, horses and exotic pets for any U.S.-based transport needs
  • Monitored communication channels: Ensures secure and appropriate interactions between pet owners and transporters
  • Tailored pet care: Owners can provide detailed pet profiles to maximize chance that drivers ensure special care requirements

CitizenShipper requirements

Here are the requirements CitizenShipper has for pet owners to facilitate what it describes as safe and reliable pet transportation:

  • Pet Details: Provide accurate information including species, breed, size/weight, and any special needs.
  • Transport requirements: Specify pickup/delivery locations, preferred dates and any specific handling instructions.
  • Documentation: Submit required paperwork such as health certificates and vaccination records as per local regulations.
  • Communication: Only use CitizenShipper's monitored channels to communicate with transporters regarding transport details.
  • Payment: Arrange payment directly with the transporter. CitizenShipper recommends using only secure methods like Visa or PayPal that allow disputes.
  • Compliance: Adhere to CitizenShipper's terms of service to ensure a smooth transport process.

How much does CitizenShipper cost?

CitizenShipper offers transport for pets through independently contracted drivers who bid on listings created by pet owners. You must provide your pet's breed and weight along with the ideal pickup date, pickup location and delivery location.

Typical pricing ranges from 50 cents to $1.60 per mile traveled. Some drivers charge additional fees based on the payment method (e.g., +3.7% for CashApp, Venmo, credit/debit cards). Some contractors offer flight nanny services (flying alongside your pet in the airplane cabin) as well.

ConsumerAffairs obtained some bids for various pets needing ground transport from Los Angeles to New York. The listings remained active for one hour and each listing received an average of 12 bids. The table below details the various bids:

CitizenShipper tracking

While some drivers offer GPS tracking options, CitizenShipper does not guarantee this service. Instead, it recommends pet owners purchase a GPS tracker to attach to their pet's collar or crate.

CitizenShipper FAQs

How does CitizenShipper work?

To use CitizenShipper, sign up on its website. Then, create a listing by submitting your pet's details and transport requirements. Once listed, you’ll receive bids from drivers through the platform's messaging system. Select the best bid that meets your needs and make arrangements with the driver.

Where is CitizenShipper available?

CitizenShipper operates in all 50 states in the U.S.

Is CitizenShipper legit?

Yes, CitizenShipper is a legitimate platform that emphasizes security through driver background checks, communications monitoring and detailed policies. It allows pet owners to find thoroughly vetted independent pet transporters and provides accessible customer service.

Can you read reviews and chat with drivers before shipping your pet?

Yes, CitizenShipper drivers will message you within the platform to provide bids and answer any questions you may have about their service. Previous customer reviews of drivers are readily accessible through the platform’s messaging section. Just select the “see full profile and reviews” button on the right side of the page.

CitizenShipper Reviews

Filter by Rating

  • (34)
  • (3)

Popular Mentions

    How do I know I can trust these reviews about CitizenShipper?
    • 4,594,581 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about CitizenShipper?
    • 4,594,581 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Oct. 9, 2024

    I was looking for a service to transport my dog across the country for a move, since she was just over the size that airlines allow in the cabin. I was in a rush! My lease was up and I had to find a way to get both of us all the way from Ohio to Nevada without breaking the bank on short notice. I had been recommended CitizenShipper by a couple of friends when they had been researching ways to help us get to where we were going. I was wary at first! It wasn't easy to trust some strange website on google would take well enough care of my pup! Still, since there weren't many other options that I could turn to, I decided I would ask for a quote.

    Asking for the quote was absolutely painless, free, and straightforward. It was posted instantly and I immediately began to receive offers! The drivers who reached out to me were very clear about the services they provided and what I could expect, and it was a relief to see that you could look at how others had rated the driver alongside with reviews they had left about their experiences. I never missed a quote or reply either, since I had signed up for both email and text notifications from the website. This helped me book my transport in real time without having to sort through piles of old quotes! It took me less than a week to find a driver within my budget that I felt comfortable with and confident enough to schedule our booking. Now me and my dog are a classic pair of snowbirds. Couldn't be more grateful! I'm very happy that I could rely on this service!

    Thanks for your vote! Report
    CitizenShipper
    Response from CitizenShipper

    Thank you for entrusting CitizenShipper to help find you the ideal driver for your dog's transportation. Please don't hesitate to reach out to us again.

    Online & AppStaffProcess

    Reviewed Oct. 3, 2024

    I was extremely nervous about rehoming our reactive rescue across multiple states, but Jose and his team at Furry Angels Express were exceptional throughout the entire process. From the very beginning, they were reassuring, professional, and clearly naturals with dogs. Zeke, our rescue, typically struggles with reactivity—especially towards men—but thanks to Jose's calm and experienced approach, Zeke was comfortable and relaxed. The regular picture and video updates made me feel confident that he was being the good boy I knew he could be and even enjoyed his roadtrip!

    Jose’s communication was always clear and transparent. He was also incredibly flexible and fair when it came to logistics, ensuring everything went smoothly. I’m so grateful for the care and attention they provided. If you're looking for someone you can truly trust with your furry family member, I highly recommend Furry Angels Express! I do wish the app fee was more transparent.

    Thanks for your vote! Report
    CitizenShipper
    Response from CitizenShipper

    Thank you so much for your amazing review Natalie, we are happy that you were able to find a safe and reliable driver for Zeke and would love to provide you with outstanding service whenever you need anything transported!

    Not sure how to choose?

    Get buying tips about Pet Care Companies delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer ServicePriceStaff

      Reviewed Aug. 30, 2024

      I wasn’t sure what to expect when I decided to get bids for sending 2 cats cross country but within minutes of putting my request on the site I had dozens of bids with each one giving a price and details of how they operated. The one that caught my eye offered a pickup of my cats on the exact date I wanted and the price was reasonable. I was very happy with the communication from the driver Dave and the cats were well taken care of during the journey, arriving in a reasonable amount of time for such a long trip. We’re all settled in our new home and I am happy with the service Citizen Shipper provided.

      Thanks for your vote! Report
      CitizenShipper
      Response from CitizenShipper

      Thank you for sharing your experience! We’re delighted that you found a transporter who met your needs and that Dave provided excellent communication and care for your cats during their cross-country journey.

      Customer ServicePriceProcess

      Reviewed Aug. 22, 2024

      I used CitizenShipper to find a pet transport from Texas to Alabama. I'd never done anything like this before so I was very nervous about trusting a site or the transport people. I was very pleasantly surprised! The experience was WONDERFUL! I put in my information, clicked send and within minutes I had 20+ quotes. It was a little overwhelming really. I found the perfect couple and perfect price. Their communication with me from the beginning was exceptional! They made me feel so comfortable (texts and photos along the way). The breeder was also impressed - it was her first experience with a pet transport service also. The process was easy and seamless. Don't hesitate to use CitizenShipper for your transport needs. I hope your experience will be as good as mine.

      Thanks for your vote! Report
      CitizenShipper
      Response from CitizenShipper

      Tinco, it was a pleasure to assist you with your needs and we are happy that what may have seemed like a difficult decision was made seamless and simple by our platform and network of reliable drivers. We sincerely appreciate your recommendations and look forward to assist you in the future!

      Staff

      Reviewed Aug. 13, 2024

      Citizen Shipper was the perfect solution for me to find the perfect person. To ship my 2 4-legged babies across country. We were moving from ME to CA and had some specific dates to work around. With CitizenShipper, I was able to Put in the info on my dogs, travel dates and timeline, and I immediately had numerous drivers to choose from. Even better, each driver came with reviews, and descriptions of previous drives including size of dogs and distance traveled. This really helped me to find the perfect match to ship my 2 German Shepherds 3000 miles across the country and feel confident on who was driving them. I would recommend Citizen Shipper to anybody needing to transport their fur babies. All the info in one place and you get to choose the best care for your pets.

      Thanks for your vote! Report
      CitizenShipper
      Response from CitizenShipper

      Thank you Cherina. We are delighted to hear that CitizenShipper helped you find your preferred driver. Tell your friends and family about us :)

      Verified purchase
      Punctuality & Speed

      Reviewed Nov. 2, 2024

      Citizenshipper made it incredibly easy to post a free ad our to any pet transport companies to bid on. I was surprised at how fast they came rolling in. I liked how I could confirm the transportation companies had been thoroughly verified. It was nice to be able to easily access reviews from previous people who used their service.

      Thanks for your vote! Report
      CitizenShipper
      Response from CitizenShipper

      Natasha we sincerely appreciate you for letting us know how well your experience using CitizenShipper went! We look forward to being there for you whenever you need pet relocation or anything else!

      PricePunctuality & SpeedStaff

      Reviewed Oct. 30, 2024

      I had a great experience with the company. My dog was delivered fast and the driver was professional and nice! If I had to have my dog shipped again I would choose Citizenshipper! The price was reasonable and good service.

      Thanks for your vote! Report
      CitizenShipper
      Response from CitizenShipper

      Shelia, thank you so much for your kind words and recommendations, we sincerely look forward to assist you with any future needs for your loved fur baby!

      Customer ServicePrice

      Reviewed Oct. 19, 2024

      I signed up for a free 30 day trial and cancelled my account which I took a screenshot of and got an email confirmation and they still charged my account. Doesn't surprise me. I signed up as a licensed transport company and they have very few loads hence little relevant business on the site. Beware and do not sign up for their trial. They will attempt to charge you even if you cancel.

      Thanks for your vote! Report

      Reviewed Oct. 18, 2024

      I never had my cats or dogs transported before. I was very reluctant to try this however, after my experience, I can say I was very happy with the outcome. My kitty was delivered safely to his destination, which was my son‘s house. And I would like to add the overall cost versus me flying my kitty down to its destination. It’s cheaper this path

      Thanks for your vote! Report
      CitizenShipper
      Response from CitizenShipper

      Sharon, thank you for leaving us a great review, we look forward to assisting you again in the future!

      Profile pic of the author.
      Process

      Reviewed Oct. 16, 2024

      I booked a transport with T&T transport through CitizenShipper. The process was smooth and fee for the connection was fair. The shippers were great, too! I will definitely use this service again. Thank you, CitizenShipper!

      Thanks for your vote! Report
      CitizenShipper
      Response from CitizenShipper

      Thank you for giving us this great review Caroline, we sincerely hope to be able to assist you again whenever you need your pets transported!

      Loading more reviews...

      CitizenShipper Company Information

      Company Name:
      CitizenShipper
      Address:
      701 Tillery St., Ste. 12-1249
      City:
      Austin
      State/Province:
      TX
      Postal Code:
      78702
      Country:
      United States
      Website:
      citizenshipper.com