CitizenShipper Reviews
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About CitizenShipper
CitizenShipper is an online platform that connects pet owners with independent contractors who provide transportation services. Its policies emphasize a commitment to transparency and safety by requiring driver background checks. It also monitors communication channels. Serving clients since 2008, CitizenShipper caters to all 50 states. It stands out with its Booking Assurance Guarantee, a clearly outlined refund policy and $1,000 in pet protection compensation for injuries or death.
- $1,000 in pet protection coverage for every transport
- Booking Assurance Guarantee
- Vet helpline for illness/injury during transport
- Drivers must pass an extensive background check
- Booking fees added to all transport
- Several refund policy exclusions
CitizenShipper key services and benefits
CitizenShipper offers comprehensive services designed to provide what the company describes as a safe and reliable transportation option for pets across the United States. It connects pet owners with a network of independent transporters who undergo background checks. Pet owners can upload details about their pets, including photos and specific transport requirements, to receive competitive bids from transporters.
CitizenShipper's Booking Assurance Guarantee covers scenarios such as driver cancellations and failure to respond to calls and messages. Its refund policy also provides security for unforeseen circumstances that result in cancellation.
Key services and benefits:
- Background-checked transporters: Promotes reliability and safety for your pet
- Competitive bidding: Pet owners receive multiple quotes to choose the best option
- Booking assurance guarantee: Protection against driver cancellations and non-responsiveness
- Refund policy: Clearly outlined refund policy available for review
- 24/7 FirstVet telehealth: Provides access to a licensed veterinarian or vet nurse by video call should your pet need one during transport
- $1,000 pet protection: Provides financial compensation for the accidental injury or death of a pet during transport
- Customizable transport: Accommodates cats, dogs, horses and exotic pets for any U.S.-based transport needs
- Monitored communication channels: Ensures secure and appropriate interactions between pet owners and transporters
- Tailored pet care: Owners can provide detailed pet profiles to maximize chance that drivers ensure special care requirements
CitizenShipper requirements
Here are the requirements CitizenShipper has for pet owners to facilitate what it describes as safe and reliable pet transportation:
- Pet Details: Provide accurate information including species, breed, size/weight, and any special needs.
- Transport requirements: Specify pickup/delivery locations, preferred dates and any specific handling instructions.
- Documentation: Submit required paperwork such as health certificates and vaccination records as per local regulations.
- Communication: Only use CitizenShipper's monitored channels to communicate with transporters regarding transport details.
- Payment: Arrange payment directly with the transporter. CitizenShipper recommends using only secure methods like Visa or PayPal that allow disputes.
- Compliance: Adhere to CitizenShipper's terms of service to ensure a smooth transport process.
How much does CitizenShipper cost?
CitizenShipper offers transport for pets through independently contracted drivers who bid on listings created by pet owners. You must provide your pet's breed and weight along with the ideal pickup date, pickup location and delivery location.
Typical pricing ranges from 50 cents to $1.60 per mile traveled. Some drivers charge additional fees based on the payment method (e.g., +3.7% for CashApp, Venmo, credit/debit cards). Some contractors offer flight nanny services (flying alongside your pet in the airplane cabin) as well.
ConsumerAffairs obtained some bids for various pets needing ground transport from Los Angeles to New York. The listings remained active for one hour and each listing received an average of 12 bids. The table below details the various bids:
| Shipment Details | Lowest Bid | Highest Bid | Booking Fee |
|---|---|---|---|
| 73-lb. boxer from 90001 to 10001 | $925 | $2,800 | $29.99 (0-100 lbs.) |
| 10-lb. Bengal cat from 90001 to 10001 | $745 | $2,800 | $29.99 |
| 1,000-lb. Arabian horse from 90001 to 10001 | $999 | $2,800 | $149.99 (751-1,000 lbs.) |
| 4-lb. Holland lop rabbit from 90001 to 10001 | $800 | $2,790 | $29.99 |
CitizenShipper tracking
While some drivers offer GPS tracking options, CitizenShipper does not guarantee this service. Instead, it recommends pet owners purchase a GPS tracker to attach to their pet's collar or crate.
CitizenShipper FAQs
How does CitizenShipper work?
To use CitizenShipper, sign up on its website. Then, create a listing by submitting your pet's details and transport requirements. Once listed, you’ll receive bids from drivers through the platform's messaging system. Select the best bid that meets your needs and make arrangements with the driver.
Where is CitizenShipper available?
CitizenShipper operates in all 50 states in the U.S.
Is CitizenShipper legit?
Yes, CitizenShipper is a legitimate platform that emphasizes security through driver background checks, communications monitoring and detailed policies. It allows pet owners to find thoroughly vetted independent pet transporters and provides accessible customer service.
Can you read reviews and chat with drivers before shipping your pet?
Yes, CitizenShipper drivers will message you within the platform to provide bids and answer any questions you may have about their service. Previous customer reviews of drivers are readily accessible through the platform’s messaging section. Just select the “see full profile and reviews” button on the right side of the page.
CitizenShipper Reviews
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- 4,835,854 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 23, 2026
Robert is truly the cream of the crop of pet transporters. He is an animal whisperer who takes extra good care of the pets he transports. He is knowledgeable in his field, intuitively knowing what our pets want, and he protected my cats with his life. Robert was always available when I reached out with questions (while on the road with my cats and other pets). I was easily able to track him and my cats the entire time until delivery date; and the best part: he sent me photos of my furry babies along their trip to our new home. Choose Robert for your pet(s) transport—he is 100% reliable; plus one nice, compassionate, and super humble individual. Thank YOU Robert.
Kay, thank you for taking the time to share your wonderful feedback! It’s great to hear how supported and reassured you felt throughout your fur babies’ journey, from consistent communication and tracking to the photo updates along the way. Connecting pet owners with trusted transporters like Robert, who clearly prioritize care, attentiveness, and reliability, is exactly what CitizenShipper is here to support! We’re glad we could be part of your move!
Reviewed Jan. 12, 2026
Josh from All Aboard Transportation LLC was absolutely amazing. He transported my pets from Indiana to Arizona in just 3 days, and I truly couldn’t have asked for a better experience. From start to finish, he was professional, communicative, and clearly cared about my animals like they were his own. Long-distance pet transport is stressful, but Josh made it feel easy and reassuring. He kept me updated, handled everything responsibly, and got my pets here safely and on time. My animals arrived calm, healthy, and happy—which says everything. If you’re looking for someone trustworthy, efficient, and genuinely great at what they do, Josh is your guy. I would 100% recommend him and would use him again without hesitation.
Juliet, it’s so rewarding to hear when a long-distance trip comes together so smoothly, and we’re thrilled Josh helped make that happen for you and your beloved pets! At CitizenShipper, we’re proud to be a top-rated pet transport marketplace that connects pet parents with reliable drivers who prioritize safety, communication, and care. Thank you for sharing your experience and for trusting us with such an important journey!
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Reviewed Jan. 1, 2026
I excepted the bid from Christina B and am so, so grateful I did! I am a first time dog owner and my dog is a house dog. I’ve never really taken him out because I wasn’t trained. I was a little worried and nervous about the cross country trip but Christina calmed my fears in our first conversation. She was timely and communicated the entire trip. She is excellent with dogs, especially on how to calm their anxiety. She delivered BJ without a scratch and he looked so happy after such a long adventure! Just amazing. I would 100% recommend her and CitzenShipper!
Katherine, we’re so glad to hear that Christina put you at ease from your very first conversation and stayed in touch throughout the trip, making it a positive experience for both you and BJ. Ensuring strong pet safety standards and thoughtful care throughout every trip is what we strive for, and we’re grateful to have reliable drivers as part of the Citizenshipper community. We’d be honored to assist with any future transports for BJ!
Reviewed Dec. 24, 2025
Absolutely a five star experience. Professionalism defined. They took a last minute job for me two days before Christmas and delivered just as they said. I was nervous because there are a lot of scammers and I was concerned about not getting good service or any at all. When I finally spoke to Melo I was relaxed and reassured. Very good people. Very professional. Very knowledgeable. I am very satisfied. The puppy arrived safe and sound and I couldn’t be happier. They went through a lot to make sure my kids had a puppy on Christmas Day. I will definitely be calling them again for service if I need another one. I will also be recommending them to any breeder I speak with. The best service I’ve had and this isn’t my first experience.
Gary, thank you for taking the time to share such a thoughtful review! We’re so glad to hear that Melo provided the level of professionalism we expect from all drivers on our platform, from clear communication to a safe and timely delivery. At CitizenShipper, we’re happy to help connect families with a reliable transport network, and it means a lot to know your puppy arrived safely and helped make your family’s holiday special!
Reviewed Dec. 2, 2025
My experience with CitizenShipper was extremely positive. From the moment we have booked the transport of our Family pet Maggie it took only four days to have her back home. She was being moved from California to Illinois, over 2000 miles. The driver was always updating us about her safety and well being. There is not enough positive feedback that I could give Travis C. CitizenShipper is very lucky to have drivers like him who can provide the best service with a smile. We were so happy to see our precious cargo well taken care and safe home. Thank you!
Krystyna, we’re glad that your experience with CitizenShipper was so positive and that Maggie was well cared for and that you received regular updates throughout the process.
It brings us great pride to have dedicated drivers like Travis, who treat every fur baby as if they were their own. We truly appreciate your trust in us for such an important decision, and we're grateful that you chose CitizenShipper and Travis. We look forward to the opportunity to assist you again in the future!
Reviewed Feb. 24, 2026
Citizenship Shipper did a great job of getting me good bids and an excellent transport service via Pacific Northwest Transport/Linda **. My Westie dog, Rocky arrived happy and healthy to his new home in California. Thank you!
Rocky making it to California happy and healthy is what we love to hear! We’re glad our bidding process helped you connect with a dedicated and caring transporter like Linda and that the move went smoothly. Wishing Rocky all the best in his new home, and we appreciate you choosing CitizenShipper!
Reviewed Feb. 13, 2026
They were honest about the services offered. My pet made it in safely and in the time frame discussed. The driver was open and communicative about all the steps. Made it feel safe and easy and will highly recommend.
Your experience of having your furry friend arrive safely and on time is exactly what we strive for with every shipment! We are proud to be a trusted pet transportation marketplace, and it’s great to hear that the driver’s communication made the experience feel safe and easy. Thank you for sharing your experience, and we look forward to assisting you with any future shipments!
Reviewed Jan. 21, 2026
I highly recommend Bill’s Pet Transit for any pet transport needs. Bill provides a highly professional service including GPS links so clients can follow their pets’ transport routes. Bill provides narrative and photo updates throughout the trip as well. My dog, Nigel, traveled comfortably on a dog bed and blankets in Bill’s minivan. Nigel was not crated at all during his trip from CT to CO. And, Nigel was the only pet being transported so Bill really functioned as Nigel’s personal chauffeur! I will use Bill’s Pet Transit for any future pet transport needs.
Elisa, thank you for recommending Bill and CitizenShipper! It’s great to hear that Bill’s clear communication, GPS tracking, and personalized approach helped make Nigel's trip from Connecticut to Colorado smooth and comfortable. Providing pet owners with access to transporters who prioritize the well-being and comfort of the fur babies in their care, as well as the pet owner's peace of mind is exactly what CitizenShipper is here to support. We’re here if you ever need help with transport again!
Reviewed Jan. 18, 2026
Trevor ** of Novacraft provided a great trip for my Labrador, Ollie. He planned a great trip for him from Rhode Island to California. He had daily hikes planned and sent daily videos of the places they hiked and stayed. Ollie was not crated but loose in his car with his dog Nova. Highly recommend this company.
Thank you for recommending Trevor and CitizenShipper! We're very happy to hear that Ollie had such an amazing journey from Rhode Island to California. It's also great to know that Trevor went above and beyond to make the trip enjoyable and kept you updated with videos. We pride ourselves on connecting pet owners with trusted transporters who provide attentive and personalized care. We're here for you whenever you need help with transportation!
Reviewed Jan. 14, 2026
Great job on both ends from platform from drivers. I would recommend them always. “It was my first time trying the platform and I love it. “Tony ** made it safe to his new home. Thanks again for this platform and had a great experience.’
Thank you for sharing your experience and for trusting us with Tony’s journey to his new home! We’re so glad to hear your first experience on CitizenShipper went so smoothly and that Tony arrived safely. That’s exactly what we strive for and reflects the pet safety standards we expect from our drivers. We’d be honored to help with Tony’s transport again anytime you may need it!
CitizenShipper Company Information
- Company Name:
- CitizenShipper
- Address:
- 701 Tillery St., Ste. 12-1249
- City:
- Austin
- State/Province:
- TX
- Postal Code:
- 78702
- Country:
- United States
- Website:
- citizenshipper.com