CitizenShipper Reviews

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About CitizenShipper

CitizenShipper is an online platform that connects pet owners with independent contractors who provide transportation services. Its policies emphasize a commitment to transparency and safety by requiring driver background checks. It also monitors communication channels. Serving clients since 2008, CitizenShipper caters to all 50 states. It stands out with its Booking Assurance Guarantee, a clearly outlined refund policy and $1,000 in pet protection compensation for injuries or death.

Pros & Cons

  • $1,000 in pet protection coverage for every transport
  • Booking Assurance Guarantee
  • Vet helpline for illness/injury during transport
  • Drivers must pass an extensive background check
  • Booking fees added to all transport
  • Several refund policy exclusions

CitizenShipper key services and benefits

CitizenShipper offers comprehensive services designed to provide what the company describes as a safe and reliable transportation option for pets across the United States. It connects pet owners with a network of independent transporters who undergo background checks. Pet owners can upload details about their pets, including photos and specific transport requirements, to receive competitive bids from transporters.

CitizenShipper's Booking Assurance Guarantee covers scenarios such as driver cancellations and failure to respond to calls and messages. Its refund policy also provides security for unforeseen circumstances that result in cancellation.

Key services and benefits:

  • Background-checked transporters: Promotes reliability and safety for your pet
  • Competitive bidding: Pet owners receive multiple quotes to choose the best option
  • Booking assurance guarantee: Protection against driver cancellations and non-responsiveness
  • Refund policy: Clearly outlined refund policy available for review
  • 24/7 FirstVet telehealth: Provides access to a licensed veterinarian or vet nurse by video call should your pet need one during transport
  • $1,000 pet protection: Provides financial compensation for the accidental injury or death of a pet during transport
  • Customizable transport: Accommodates cats, dogs, horses and exotic pets for any U.S.-based transport needs
  • Monitored communication channels: Ensures secure and appropriate interactions between pet owners and transporters
  • Tailored pet care: Owners can provide detailed pet profiles to maximize chance that drivers ensure special care requirements

CitizenShipper requirements

Here are the requirements CitizenShipper has for pet owners to facilitate what it describes as safe and reliable pet transportation:

  • Pet Details: Provide accurate information including species, breed, size/weight, and any special needs.
  • Transport requirements: Specify pickup/delivery locations, preferred dates and any specific handling instructions.
  • Documentation: Submit required paperwork such as health certificates and vaccination records as per local regulations.
  • Communication: Only use CitizenShipper's monitored channels to communicate with transporters regarding transport details.
  • Payment: Arrange payment directly with the transporter. CitizenShipper recommends using only secure methods like Visa or PayPal that allow disputes.
  • Compliance: Adhere to CitizenShipper's terms of service to ensure a smooth transport process.

How much does CitizenShipper cost?

CitizenShipper offers transport for pets through independently contracted drivers who bid on listings created by pet owners. You must provide your pet's breed and weight along with the ideal pickup date, pickup location and delivery location.

Typical pricing ranges from 50 cents to $1.60 per mile traveled. Some drivers charge additional fees based on the payment method (e.g., +3.7% for CashApp, Venmo, credit/debit cards). Some contractors offer flight nanny services (flying alongside your pet in the airplane cabin) as well.

ConsumerAffairs obtained some bids for various pets needing ground transport from Los Angeles to New York. The listings remained active for one hour and each listing received an average of 12 bids. The table below details the various bids:

CitizenShipper tracking

While some drivers offer GPS tracking options, CitizenShipper does not guarantee this service. Instead, it recommends pet owners purchase a GPS tracker to attach to their pet's collar or crate.

CitizenShipper FAQs

How does CitizenShipper work?

To use CitizenShipper, sign up on its website. Then, create a listing by submitting your pet's details and transport requirements. Once listed, you’ll receive bids from drivers through the platform's messaging system. Select the best bid that meets your needs and make arrangements with the driver.

Where is CitizenShipper available?

CitizenShipper operates in all 50 states in the U.S.

Is CitizenShipper legit?

Yes, CitizenShipper is a legitimate platform that emphasizes security through driver background checks, communications monitoring and detailed policies. It allows pet owners to find thoroughly vetted independent pet transporters and provides accessible customer service.

Can you read reviews and chat with drivers before shipping your pet?

Yes, CitizenShipper drivers will message you within the platform to provide bids and answer any questions you may have about their service. Previous customer reviews of drivers are readily accessible through the platform’s messaging section. Just select the “see full profile and reviews” button on the right side of the page.

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CitizenShipper Company Information

Company Name:
701 Tillery St., Ste. 12-1249
Postal Code:
United States