Pettable Reviews

Pettable provides documentation for an emotional support animal (ESA). ESA letters are provided by mental health professionals to validate your ESA and may be needed by landlords, adoption or rescue professionals. Pettable works with vetted clinicians who screen pet owners and provide ESA letters. It also offers psychiatric service dog training and online dog training resources.

» COMPARE: Best ESA letter websites

Pettable offers free pre-screening services to start. The rest of the process to get your pet registered is done in about three steps.

1. Once payment is submitted and your appointment is scheduled through the website, you’ll receive an email to activate your account.
2. Once your account is activated, the process will prompt you to fill out the required forms to give more information to your clinician before your scheduled appointment.
3. Your assigned clinician will call you at your scheduled appointment time and let you know if you’ve qualified. If you've qualified, your clinician will upload your letter to your portal for you to view and print.

If for any reason your letter is not approved, Pettable will refund your entire purchase.

An ESA letter can cover up to two animals. If you’re a resident of Arkansas, California, Iowa, Louisiana or Montana, state law requires you to establish a client-provider relationship for at least 30 days before qualifying for an ESA letter.

Landlords in Montana can also request supporting information about a tenant's need for a support animal, which requires a licensed medical health professional to identify the emotional need the animal relieves. However, the landlord cannot require information about the tenant's diagnosis.

Single ESA letter pricing ranges from $99 to $169. This is for one letter that gives you the right to keep an emotional support animal under the Fair Housing Act (FHA) regardless of landlord rules or housing policies. A single Pettable letter covers up to two animals, provided the therapist approves both pets. If you are seeking an ESA for three or more animals, this requires an additional letter, which can be purchased as an add-on.

If you aren’t approved for an ESA letter or your landlord does not accept the letter after filing a complaint with HUD, Pettable refunds your entire purchase amount.

To choose the best ESA letter provider, look for a company that offers professional evaluations and strong customer support. A reputable provider like Pettable will connect you with a licensed mental health professional, comply with federal and state ESA laws and issue letters that meet HUD guidelines.

• Reputation: Read reviews and testimonials. Choose companies that use licensed mental health professionals (LMHPs) for evaluations and letter issuance. Pettable has excellent reviews on ConsumerAffairs, with customers frequently highlighting the company’s quick turnaround time, easy application process and helpful staff.
• Services: A credible provider should offer full-service support, including evaluation, letter issuance and follow-up. Pettable goes further than most by helping with landlord forms and letter verification.
• Pricing: Avoid sites with suspiciously low or high prices. Look for clear, upfront pricing with no hidden fees. Pettable offers a money-back guarantee if you're denied, which is a good sign.
• Customer service: Prompt, helpful responses and multiple communication options are essential. Pettable makes it easy to get in touch with your mental health professional after you get your letter, in case you need help validating that your ESA letter is legitimate to a landlord.
• Legal compliance: Make sure the company follows federal and state ESA laws. Its letters should meet HUD guidelines and be accepted by housing providers and other institutions.

How do I know if an ESA letter provider is legitimate?

Pettable is one of the few ESA providers that meet the legal and ethical standards required to issue valid emotional support animal (ESA) letters. A legitimate provider like Pettable will:

• Use licensed mental health professionals (LMHPs) to evaluate you through a legally required process
• Offer transparent pricing and clear documentation
• Never promise guaranteed approval or sell fake "ESA registration"

In contrast, many online ESA services cut corners or make misleading claims. Use the checklist below to avoid scam providers:

• Instant approvals: Pettable requires a real-time consultation with a licensed therapist. Any company offering same-day letters without evaluation is not compliant with federal or state laws.
• ESA registration offers: There is no government-recognized registry for emotional support animals. Pettable never charges for “registration” because it doesn’t exist.
• Pressure to buy: Pettable lets you review options, speak to customer service and opt in on your own terms, with no pushy upsells or time-limited offers.
• Extreme pricing: If the price is too good to be true (or excessively high), it probably is. Pettable offers fair, flat-rate pricing for its services, including optional travel or housing documentation.
• Lack of transparency: You’ll always know who you’re working with at Pettable. The company explains each step in plain language and provides access to licensed professionals.
• False promises: Claims like “fly anywhere guaranteed” are legally inaccurate. Pettable clearly outlines what an ESA letter can and cannot do under current federal regulations.

Are online ESA letters valid?

Yes, online ESA letters from Pettable are 100% valid because they are issued by licensed mental health professionals after a legally compliant evaluation. Pettable conducts the entire process online while meeting all federal and state requirements.

What matters isn’t how you get the letter, but who is writing it and whether the evaluation is legitimate. Every ESA letter from Pettable includes:

• A licensed therapist’s signature and credentials
• The provider’s license number and contact information
• A formal statement confirming your qualifying mental health condition

Note that not all online ESA letters are valid. Pettable does not offer instant approvals or skip evaluations. Those shortcuts can invalidate a letter and leave you unprotected under the law.

Do I need to speak with a licensed therapist to get an ESA letter?

Yes, you need to speak with a licensed therapist to get an ESA letter, and Pettable makes that process easy and compliant. To issue a legally valid ESA letter, you must complete a mental health evaluation with a licensed mental health professional. This isn’t optional; federal law requires it.

Pettable connects you with a state-licensed mental health professional for a live telehealth consultation. No automated quizzes or fake approvals. Your therapist will:

• Assess whether you have a qualifying mental or emotional disability
• Write a letter that includes their license number and contact details
• Ensure the letter meets all federal Fair Housing Act (FHA) and state requirements

If you don’t speak with a licensed therapist, your letter won’t hold up. That’s why Pettable follows a real clinical process, so your ESA letter stands up to scrutiny.

Pettable is a legitimate ESA letter and dog training company. It offers ESA approval and letter turnaround in as few as 24 hours — and sometimes quicker. It also offers psychiatric service dog training plans and online training dog courses. If you’re looking for an official ESA letter for housing or personal reasons, Pettable is a reputable company you may benefit from.