Pettable Reviews
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About Pettable
Pettable provides emotional support animal (ESA) resources and online dog training. ESA letters may be requested by a landlord to have the animal at home. Pettable connects you to a licensed therapist to evaluate your situation and approve or deny an ESA letter. If you are denied, Pettable refunds your entire purchase price. Pettable also offers online dog training tools and resources.
Pros & Cons
- Quick turnaround
- Vetted provider network
- 100% money-back guarantee
- Can be costly
- Must be renewed
What is Pettable?
Pettable provides documentation for an emotional support animal (ESA). ESA letters are provided by mental health professionals to validate your ESA and may be needed by landlords, adoption or rescue professionals. Pettable works with vetted clinicians who screen pet owners and provide ESA letters. It also offers psychiatric service dog training and online dog training resources.
How does Pettable work?
Pettable offers free pre-screening services to start. The rest of the process is done in about three steps.
- Step one: Once payment is submitted and your appointment is scheduled through the website, you will receive an email to activate your account.
- Step two: Once your account is activated, the process will prompt you to fill out the required forms to give more information to your clinician before your scheduled appointment.
- Step three: Your assigned clinician will call you at your scheduled appointment time and will let you know if you have qualified. If you've qualified, your clinician will upload your letter in your portal for you to view and print.
If for any reason you are not approved, Pettable will refund your entire purchase.
An ESA letter can cover up to two animals. If you’re a resident of Arkansas, California or Montana, state law requires you to establish a client-provider relationship for at least 30 days before qualifying for an ESA letter.
Landlords in Montana can also request supporting information about a tenant's need for a support animal, which requires a licensed medical health professional to identify the emotional need the animal relieves. However, the landlord cannot require information about the tenant's diagnosis. The tenant is still responsible for any damage to the property or injury of other tenants.
How much does Pettable cost?
Single ESA letter pricing starts at $119. This is for one letter that gives you the right to keep an emotional support animal under the Fair Housing Act (FHA) regardless of landlord rules or housing policies. For you to receive your letter within 24 hours, the cost is $199. A single Pettable letter covers up to two animals, provided the therapist approves both pets. If you are seeking an ESA for three or more animals, this requires an additional letter, which can be purchased as an add-on.
If you aren’t approved for an ESA letter or your landlord does not accept the letter after filing a complaint with HUD, Pettable refunds your entire purchase amount.
Pettable FAQ
How do I apply for an ESA letter from Pettable?
To apply, fill out a brief assessment online to be connected to a therapist. After a therapist consultation, you’ll be approved or denied for an ESA letter.
Where is Pettable available?
Pettable is available nationwide. Your state may have laws or stipulations, so be sure to ask your Pettable therapist what those are.
How long does it take to get an ESA letter with Pettable?
After your consultation and approval, you’ll receive an ESA letter within 24 hours if you choose the express option at checkout.
Does Pettable have a guarantee?
Yes. If you are denied a letter for any reason, Pettable will refund your total purchase amount.
Is Pettable legit?
Pettable is a legitimate ESA letter and dog training company. It offers ESA approval and letter turnaround in as little as 24 hours — and sometimes quicker. It also offers psychiatric service dog training plans and online training dog courses. If you’re looking for an official ESA letter for housing or personal reasons, Pettable is a reputable company you may benefit from.
Pettable Reviews
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Reviewed Oct. 28, 2024
My fiancé and I recently used Pettable to get our cats certified as ESAs, and I can’t recommend it highly enough! The process was incredibly smooth and user-friendly, which made the entire experience stress-free. From the moment I signed up, the support team was attentive and knowledgeable. The service provided detailed information about the legal aspects of ESA certification, which was reassuring. The turnaround time for the certification was impressively quick, and I received all the documents in a well-organized format. My apartment complex had no issues accepting the documents and it was a smooth process. Overall, this service exceeded my expectations. If you're looking to have your pet certified as an ESA, this is the way to go!
Hi Kimberly,
Thank you for such an enthusiastic review! We’re so happy to hear that both you and your fiancé had a smooth and user-friendly experience certifying your cats as ESAs through Pettable. It’s our priority to make every step of the process as easy and stress-free as possible, and knowing that we met your expectations is incredibly rewarding.
We’re glad that our support team provided attentive, knowledgeable guidance and that the detailed information on the legal aspects of ESA certification helped reassure you. It’s fantastic to hear that the quick turnaround and organized documents made everything seamless, especially with your apartment complex’s easy acceptance.
Your high recommendation truly means a lot to us! If there’s ever anything else we can do, please don’t hesitate to let us know. We’re here to help and support you and your cats in any way we can!
Reviewed Sept. 18, 2024
We had to renew our ESA documents for our cats and Pettable made the process so seamless and efficient, from setting the appointment to the interview with the mental health professional, and the delivery of the letter. Took us less than a week and that's only because we couldn't do an earlier call appointment. Highly recommended!
Hi Minmin!
Thank you for sharing your positive experience with your ESA renewal process! We’re so glad to hear that everything from setting the appointment to receiving the letter was seamless and efficient. It’s great to know that even with scheduling constraints, the process was completed quickly for you.
Your recommendation means a lot to us. We’re glad we could help you and your cats with their ESA documents! Once again, thank you for always choosing Pettable!
Reviewed Oct. 23, 2024
I like that Pettable is managed through an app so I could just get on there and find the documents. I don't have to keep them anywhere. Also, they ran a promotion at the time so it was a couple of dollars cheaper than the next one that also ran a promotion. I set up an account, and once that is done, I filled out some paperwork on the front end like a couple of surveys about why I needed the ESA. Once all of those were entered, Pettable set up a 15-minute phone call. After that, there was a 24-hour period, and I got the form loaded into the app and an email that the form was ready.
It all seemed straightforward. I would equate it to the exact process as getting a medical ** card. I'm assuming that the person I talked to at Pettable was a vet. It's nice that they cut the red tape part of it so I could just do what I need for it all to get approved without having to look up what was necessary to make it happen. I used it in Canton. I moved to Toledo and I've used it here too, and it was smooth both times.
Hi Faye,
Thank you for your thoughtful review! We're so pleased to hear that you enjoyed the convenience of using our app to access your documents. Making the process easy and efficient for our customers is a top priority, and we're glad that you found it straightforward from start to finish.
It's also great to know that you were able to take advantage of our promotion! We aim to offer a seamless experience, from setting up your account and completing the surveys to receiving your ESA form quickly in the app.
If you have any further questions or need assistance, don’t hesitate to reach out. We’re here to help!
Once again, thank you for choosing Pettable for your ESA needs!
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Reviewed Oct. 16, 2024
I'm a cancer patient and I suffer from depression and anxiety. I have two cats that are very important for my emotional health. They've been with me through my cancer journey. I live alone and they're my emotional support system. I was moving into an apartment and Pettable enabled me to bring my pets with me and not have to worry about the added burden of a monthly pet rental and of a high deposit fee. They took the stress of trying to find an apartment where I could have my fur kids with me. They worked with my apartment manager and he accepted it without question. He said everything was in order and very professionally done so I've had no problems. Pettable also follows up with me. Every time you have your lease renewed, sometimes the manager requires a new letter. They're very good about reminding me about it.
I was very impressed with the way the website is laid out. I worked with them online and I was impressed because they were very professional and prompt. They explained to me that an emotional support animal is not a service animal. It doesn't give you the right to take them into restaurants. People abuse that. They're not a fly-by-night kind of outfit that say, "You can take your animal into any restaurant or get them on the airplane."
Pettable is worth every penny. I love them and highly recommend them for people in my situation. They're very upfront and gave a guarantee in writing. They checked the state where I was going to, to make sure that everything was legal and above board. They said, "For any reason it's not accepted, we'd refund your money. No question asked." When I moved to California, they set me up with a local psychologist if I had to renew it. If I had any questions and I contacted them, they were very prompt, which I appreciated. They got back to me immediately. The psychologist I spoke to was very professional as well.
Hi Susan,
Thank you so much for sharing your experience with Pettable! We're deeply moved by your story, and it's heartening to know that your two cats have provided you with such vital emotional support throughout your cancer journey. We're honored to have been able to assist you in securing a place where you can continue to have them by your side without the added financial burden of pet deposits and rent.
It’s great to hear that your apartment manager accepted the paperwork without any issues and that our team was able to make the process as stress-free and professional as possible. We’re also glad that our follow-up reminders have helped with lease renewals and that our transparency regarding the rights of emotional support animals provided clarity.
Your kind words about the professionalism, promptness, and guarantee we offer mean the world to us. We're grateful for your trust and recommendation. Please don’t hesitate to reach out if you ever need assistance in the future—we’re always here to support you and your fur kids!
Once again, thank you for choosing Pettable!
Reviewed Sept. 22, 2024
I was looking up places to get a reputable document for an ESA animal. I tried some other ones, and they came off scammy. Pettable seemed the most reputable. It felt a little more professional. My rep was very informative, very calm, and very patient. She helped make the process very easy. She even helped me figure out where everything was out online. She was very prompt. I had a great experience with her.
As far as the service, I was able to get the document that I needed and send it to my property owner. They accepted it. They didn't have any questions. They had sent a specific form that they wanted filled out, and she filled that out for me as well. They're able to work with requests as well. I got a reminder when I needed to update it because they're good for only a year. It's not like a pay fee and they send you a new one. They still have you go through and fill out more information to make sure that you're still eligible for them to review.
So, I didn't feel like I was being scammed or I was scamming anyone. I felt like even though I was using it to get an ESA document, it also felt good that I was talking to somebody as well. They're asking questions they need in order to evaluate you, but they do approach it like a therapy session, so they are talking to you and there is a real life therapist listening to you even if it was outside of needing an ESA letter.
I work from home so I'm alone all the time with the exception of having my dog. He gets me outside, but sometimes, you forget if you're just so focused on work or focused on things you need to do. But when you're taking care of somebody, you have to go outside and socialize him. Also, he helps socialize me because I take him out to coffee shops and people see him and stuff and then talk to him. So, it has both expanded the positivity in my life because being able to socialize more, but also being just a level of calm and comfort because I am alone a lot of times, and he's always around. So you kind of have this little life-size stuffed animal.
Hi Melissa! Thank you for sharing your detailed and thoughtful experience with Pettable!
We're thrilled to hear that you found our service professional and trustworthy, especially after trying other providers. It's wonderful that your representative was so helpful, patient, and prompt in guiding you through the process and assisting with your property owner's specific requirements.
We're also glad to know that the experience felt genuine and that speaking with a licensed therapist added value beyond just obtaining the ESA letter. It’s touching to hear how your dog has had such a positive impact on your life, not only by getting you outside but also by expanding your social interactions and providing comfort.
Your trust in us means a lot, and we’re here to support you whenever you need assistance in the future. Once again, thank you for choosing Pettable!
Reviewed Sept. 14, 2024
I had a friend who had some emotional difficulties and she was trying to get into an apartment in Miami and they said they didn't allow cats. It was a big problem because every winter, I visit my mom in Miami as well and they have the same rule. I happen to have an unfortunate genetic condition and I get great comfort from my cat. So, she recommended highly that I reach out to Pettable. Joy, the rep, has been wonderful, compassionate and a real expert.
It's the third year that I've requested ESA documentation. In the process, you state that you feel that you're a person of need and they put you in touch with a therapist. That therapist sees whether or not you qualify for it by asking you questions. You also have to fill out some forms. So, they make sure that you are eligible for it. You can never be sure enough. I visit my 90-year-old mom in Miami and even though the building has tons of dogs, for some reason, they said you can't bring a cat. It’s ridiculous. So, you wanna make sure all your bases are covered and there's not gonna be any additional problems. Pettable is quite a relief.
Thank you for sharing your experience with us, Melanie! We're so glad that Joy and the Pettable team were able to provide you with the support you needed. It’s wonderful to hear that Joy was compassionate and knowledgeable throughout the process. We understand how important your cat is for your comfort, especially given the challenges of your genetic condition and the strict apartment rules.
We’re also happy to know that, after three years of working with us, the process has remained smooth and thorough. It’s frustrating when buildings have restrictive pet policies, and we’re grateful to have been able to help you avoid any additional problems.
Thank you for trusting Pettable, and we’re here to assist you whenever you need us!
Reviewed Aug. 18, 2024
I did a screening with a licensed therapist at Pettable. I had to open up about certain triggers and what those make me feel. She also asked me about our dog, if I could handle the training and if he would be a good candidate. I shared his behavior and what he's used to seeing and she was agreeing to it. She said, “He has the behavior. He's not hyperactive. He's people-friendly, but he focuses on you, mostly. Those are good qualities.” She explained to me the following steps and what it would take.
For the basic training, he had to know how to keep his attention on me even if there were distractions around. For the PSD training, it was a little more rigorous. We had to condition him to still have his focus on me and still be able to do the “Sit,” “Come,” “Stay,” which he already knew how to do. Now, he's ESA-licensed. He is PSD-certified as well, so he can come along with me during travels and when I have to fly on planes. There was one occasion where we picked up my parents from an airport. He was very calm and near me the whole time. There was a luggage that fell. It was a pretty big one but he just got out of the way and still looked at me. Pettable is good. I spoke to another friend of mine who she did training with her dog with a different company but her dog is still limited on certain places. I told her about Pettable and she is considering going to Pettable for their next dog.
Hi Anggy,
Thank you for sharing your detailed experience with Pettable! We're thrilled to hear that your screening with our licensed therapist was so positive and that your dog is now both ESA-verified and PSD-certified. It’s wonderful to know that he’s doing so well with his training and that he remains calm and focused, even in challenging situations.
We’re glad our service has been beneficial for you, especially during your travels. It’s great to hear that you’ve recommended Pettable to your friend, and we appreciate your trust in us.
Thank you for choosing Pettable, and we’re here to support you and your dog every step of the way!
Reviewed Dec. 1, 2024
Easy and quick. I had a ton of anxiety leading up to my call, but once I got on the phone the lady was super nice and comforting. I just wish I hadn’t put it off for so long. Don’t hesitate or let your anxiety get the best of you.
Hi Jenn,
Thank you for sharing your experience!
We're so happy to hear that the process was easy and quick for you, and that the person you spoke with made you feel comfortable and at ease. It's completely understandable to feel anxiety about something new, but it’s great that you took that first step and found support.
We hope your ESA continues to provide you with comfort and peace. Don’t hesitate to reach out if you need any help in the future!
Thank you for choosing Pettable!
Reviewed Nov. 30, 2024
My constant psychiatrists so informative. I felt very comfortable discussing my situation. It’s nice to know that I can reach out to her again if I need anything else. Really great information. I’m glad for the opportunity to discuss my ESA animals and will highly recommend to friends and family.
Thank you for sharing your feedback, Vicky!
We’re so glad to hear that your consultation with your psychiatrist was informative and comfortable. It's important to us that you feel supported and at ease discussing your situation, and we're thrilled that we could provide that for you.
Knowing that you can reach out for further assistance whenever needed is a key part of our commitment to ongoing support. Your recommendation to friends and family means a great deal to us, and we truly appreciate your trust in Pettable for your ESA needs.
Once again, thank you for choosing Pettable!
Reviewed Nov. 29, 2024
Had the pleasure of working with Lauren ** to get my two kitties ESA certified. Lauren was amazing during this process, she made sure to keep me informed during the whole ride and was a delight to do the consultation with! I would recommend Pettable to anyone looking to get their pets ESA certified!
Hi Zae,
Thank you so much for sharing your positive experience with us! We're thrilled that Lauren Klaers provided such excellent service and made the process of certifying your two kitties as ESAs smooth and enjoyable. It's wonderful to hear that she kept you informed every step of the way and made the consultation delightful.
Your recommendation means the world to us! If you need any assistance in the future or have friends looking for a similar service, we’re always here to help.
Reviewed Nov. 29, 2024
This was a super easy process with quick results. I was faced with a deadline before I moved into my temporary apartment and this process of having my pet become an official ESA was done the next day after the application. The therapist I spoke with was kind and knowledgeable.
Hi Tulia,
Thank you for your glowing recommendation and for sharing your experience! We're thrilled to hear that our process was quick and seamless, especially with your tight deadline. It's great to know that our team and therapist were able to provide the support you needed.
Should you or any of your friends need assistance in the future, we’d be honored to help. Thank you for choosing Pettable!
Reviewed Nov. 28, 2024
I just had my renewal and it was smooth. I was afraid coz my ESA has helped me. I'm by no means cured but I totally understand esa's now.. Thank you for helping save my life. My esa gives me meaning and always is there for me. I am also there for him. Of course I got the dog with extreme anxiety but that's OK. He isn't judging me so either am I for him.
Hi Tiffany,
Thank you for sharing your heartfelt experience. It's touching to hear how much your ESA has meant to you and the deep bond you share with your companion. We're so glad to have been able to assist with your renewal and provide the support needed to keep your ESA by your side.
Your words truly capture the essence of what an ESA can bring—comfort, unconditional love, and mutual understanding. It's beautiful that you and your dog are there for each other through life's ups and downs, embracing each other's quirks without judgment.
Thank you for choosing Pettable and for letting us play a small role in this meaningful connection. We're here for you anytime!
Pettable Company Information
- Company Name:
- Pettable
- Website:
- pettable.com