GoodHire Reviews

Complete scam. They ran a 7 year review of the 3 surrounding counties for and convictions and cleared this candidate. I hired her. Lo and behold she had multiple larceny and drug convictions in the last 5 years. They claimed it is because she had multiple aliases even though they gave me the multiple aliases on the report. Ultimately, they refunded me but so scary and infuriating.

I had to follow up if I had a question about a background check for someone who was just out of college. But we do our checks online and it's very smooth.

Easy to use- user friendly. Normally pretty quick turnaround time for background checks. There are those outlier checks that have delays but GoodHire support has informed me that it would depend on the county of the individual and if there are delays within the respective county on processing information. GoodHire support/customer service has been helpful when I have been stuck or needed additional information on a certain check.

We've used GoodHire for several years now. I was using Backgroundchecks.com and having a lot of issues and just looking for a better option. GoodHire has been great. There's always someone there if I have questions or need something and they're much faster. I would highly recommend them.

I escalated this topic with noneffective response from the GoodHire, still waiting for an answer about why is taking so long, he has attended several times the appointment and we never receive the results. If someone could please contact me to solve this situation it will be very helpful.

The website is easy to use and we get quick results. Our candidates find it simple and easy as well. If we choose to dive deeper with a more extensive check, GoodHire will be able to deliver. It works for us.

We love GoodHire. They're very thorough. We have been very happy with the results. I get something with pass-through fees that we have to pay for some of our people and it's been very quick. We approve the fees, and then, as long as the potential employee responds and puts in their information, we get the background check completed within a day. I would definitely recommend them, for sure.

Absolutely horrible. My husband has been waiting for our county background check for over a month now, National check is back, surrounding counties and drug screen but not our county. He has missed out on the job because this company states they have to make an appointment to get the info from our courthouse which says usually takes 2 days yet here it is over a month and pushed back another month to be complete. We called our county courthouse and the information is not true. Good Hire claims they need an appointment. So every day they wait is money lost. Also have tried to reach customer service more than once and no responses but the once & that response was a promise to expedite and that never happened. If your company needs someone to do background checks steer away from this company.

Anytime I've needed a different type of background check, they've been able to create a package for us. They're easy to read and they come back quickly. Working with them keeps us compliant with all of our different background needs.

My experience with GoodHire has been good. I get my questions answered. It’s easy to utilize it. Most of them come back quickly, within an hour or two. However, there are limits. You can't necessarily run a background check or an NDR for every state, you have to jump through some extra hoops for some of them and that changes from time to time. Also, it’s expensive to run NDRs and background reports.

We have used GoodHire for a while now. It’s expensive and we have other companies that have reached out that provide a similar service that would cost less. For instance, the package that we currently have is for the comprehensive background check and we’re paying 64 for that. We could get it at 36 to 40 if we switched companies. But I appreciate the ease of being able to talk with someone at GoodHire when we're having an issue. I also like the dashboard that they provide and my clients like the ongoing monitoring piece. That’s really good in the business that we're in.

I’ve been utilizing GoodHire for over a year and we like it because it has a more evasive check. We switched from another one that missed some stuff and GoodHire seemed to have caught it. They do a better search. It's also simple using it. You just answer their basic questions.

I have to have the correct information and having middle names and correct Socials. I just have to enter the information and wait for the results to come back. Usually, within the next day to seven days. There was one that took a good three weeks, and it was because one of the counties was still paper. They didn't have their files up on a server. So we had to wait for those results. Other than that, our experience with GoodHire is fine. We do a basic background check for our employees. It's simple to use, and we get our results back quickly and they are emailed to us. They notify us by email, and we have to sign in to get the results.

They have a simple process. The only thing I would like more is that instead of me paying for it and then doing the employee information, they should make it as one easy step where I put in all the employees' information then my credit card information.

My general manager selected GoodHire for our background checks when we initially started hiring employees. Then I took over the human resources functions and just kept using it. It's very easy. Sometimes depending on the employee, it takes a little bit of time to get stuff back. If I'm in a time-sensitive hiring, it can be a little bit challenging to guess whether or not it would be a good choice. But usually, they come back quickly and they're very thorough. I've never had any errors. Very easy to get a background check started.

It's an easy experience with GoodHire. They have great service and support. From a UX perspective, it looks great. It's also simple.

We wanted to do background checks for new hires and we got good service from GoodHire. We've been using it for almost nine months now and it's really easy and efficient. The site gives me all the information I'm looking for.

GoodHire is very easy to use. I like the process and the reports. I like that you can send a request to the future employee to have them fill out and verify their information, and to make sure that that is correct, so that the process goes quickly. That's so important because we're normally in a crunch when we're hiring somebody. So, that process in itself helps so much. We get that verification from them. I also like that when the process gets started, you can see how quickly it is and what is happening with the process like which reports have come back and whether they're coming back okay or not, and which reports those are. We're a small company and GoodHire works for us.

It was a positive experience when I've had to contract GoodHire. It's very easy to request a background check to be run and very efficient from that point on.

GoodHire is awesome. This will be our sixth year with them. They're speedy and thorough. They fit my budget and I really appreciate the way they work and the price point and being able to know that this is happening in a good way. If I need to call or chat because I'm having a question, their customer service is excellent.

There was a point where there was a delay in the reports being completed. Now, GoodHire has grown enough and they can escalate it and get it completed fast. They've definitely improved on that. Their customer service is phenomenal and I feel like I'm their only customer. I can also tell who the new employees are and who aren't and then I can see the growth with that new employee. Wherever I go, I'm gonna take them with me. I truly like their services.

GoodHire made it very easy for us and it wasn't very expensive so it fit for us. I've had questions for a background check and had good results on feedback and the information I needed quickly. They have a help number and whatever concerns or questions I've had, I've called in and they've answered them.

GoodHire was easy to use and it served our needs. The customer service was very responsive too. It was a good experience.

What we liked about GoodHire is that the candidates input their info. With the previous company we were using, we were having them fill out a form, and we were inputting the info, so it took some of that administrative burden off of us and put it on to the candidates. Another thing is that the report gets sent to the candidates as well. In those rare instances where you don't hire someone due to their background check, they always want to know, “What showed up on the report?” With GoodHire, those questions don't come up, because they're getting the report.

It was very easy to go online and enter the information and get back what I needed. GoodHire does a great job. It's easy to use, fast, efficient. Depending on what you do, it got a little pricey for me. But I could have cut it down a little with less information.

GoodHire is easy to navigate. On the employer side when you’re doing employment verification, it’s very easy to respond to those verifications and very straight and to the point on the reports. So I like those things. The cost is decent and my CHRO has felt it is within the range of what other places charge. But there was one time when I put somebody's name in wrong and the candidate that we were doing the check on, couldn't figure out how to fix that when she went into provide the information. And so for some reason, GoodHire never flagged that. So they said her Social Security matched her name and everything, but it didn't. Also, there were other things where they were like, “Oh, we couldn’t verify employment of this person because the name was wrong.”

I use them for background checks. GoodHire is convenient. I get the reports done timely. It is very easy to navigate and get everything I need.

So far, so good. As far as quick turnaround, I never had a problem. I do like the fact that we're able to do online chat as well as calling in. Both are extremely quick and thorough. I have been using GoodHire for a little over a year now and haven't run across any issues as of yet. I don't have a lot of experience other than GoodHire and ADP, but one of the things that I do like about GoodHire is that it also does tie in a lot of HR Q&As, forms and utilities for us to be able to access and use. If we ever had something called a pre adverse action or an adverse action notification, I was able to go and pull forms that are not only federal but also state and local that we need to use to be able to stay compliant. GoodHire is more of a full package than just that one specific service.

We used to have Sterling, and it was hard to get ahold of somebody. It is not the feedback that we have with GoodHire though. It's so good all around. It's really easy to use and it operates exceptionally. If I have any questions, comments, or concerns, I can easily get somebody on the phone or chat with somebody and it's very helpful. It's a blessing to have them.

They claimed it would take 1-3 business days, paid for the full (most expensive) report, later that day they claimed it would then take 7 business days, I immediately asked for a refund and was denied even though the report was nowhere near being complete. I went with a different company and they provided the FULL report in 48 hours. Do not recommend Goodhire unless you have two weeks to wait.

GoodHire is quick to help me out or get me answers. It's simple to get through the process to run a background check. Last year, we went through a transition with our payroll system, and they were offering who they use for their background that feeds into their system. We tried to use it for a short amount of time but didn't like it at all so we went back to GoodHire.

GoodHire is more thorough than the previous provider that we used. The process is easy although lately, it's been taking a painful amount of time. Other than the delays, they're a great company to work with.

The reason that we went with GoodHire is that side by side, their price was decent and the customer service was exceptional. It sold me. Our salesperson was fantastic. They also give you the option to speak with somebody on the phone if you get in a jam, if you're new and you're learning it, and that's super important. As to other platforms, you just have a chat option. You don't have a live person to talk to. We had a previous provider and it's much better with GoodHire. The customer service is much better and much more concise. The website is a little more intuitive. It's a little easier and a little friendlier. But because of COVID, the experience varies from state to state. It usually goes pretty quickly, within one day. Some of the counties and the courts are closed for background checks right now because of COVID so sometimes it can take up to two or three days. But that's fine. We expect that.

They've helped me with a couple different things and they've been pretty responsive. I've done a background check the last couple days and the turnaround time was short. They have a really good online system. It appears all the data seems to be correct. The only inconvenience is that I did a bulk purchase a couple months ago but I'm unable to do that again. I like that I got a discount for buying a pack of 10 but I can't even do that anymore. So I'm not sure what happened in the system. It's easier to purchase one pack and then not have to worry about it for 5 or 10 different background checks.

GoodHire has worked as expected. It's easy to use and I would recommend it to somebody else.

I used to love GoodHire for the ease of use and what I thought were accurate results. I run a house cleaning business, so I need the utmost trust that people I hire are trustworthy when I put them alone in people's homes. After getting a "clear" report on a hire last week, I put her on the job. She showed up the second day reeking of **. I quickly Googled her name in our local sheriff's department and found 3 arrests for possession of **! I would not have hired her had I known this.

We were googling different background check companies and GoodHire had one of the most reasonable prices. We've been using it for about two or three years now, on and off. One time, it took forever to get a background check back as there was a weird hit in some obscure county. I felt like it went on for weeks. I wish there's a way to expedite that. But I'd rather it be thorough than miss something. That was the only thing that was a little frustrating. Other than that, it's been pretty quick mainly because people had clear backgrounds. We've been pretty happy with it. We just use it when we're hiring new employees.

My experience has been phenomenal. I use GoodHire for our pre-screening for our hiring process for pre-employment, and I've had really good success. Even with the few little hiccups where they've had a difficult time identifying the social security number with the individual, if they're foreign and the name’s not exact, it's been a pretty smooth process to get that cleaned up and get the report pushed through.

I run a background check online. It's very easy. Occasionally, some problem would come back. You pay the fee, and then they would come back and say, "Oh, we need another $5 because this county charges more money." That's kind of a pain, but it is what it is. But the system works good. I run the background checks and then I report to the different managers. The departments will give me the potential new hire's information, we give them the form to fill out, I order it, and then I report back to the managers. If they're clean, the reports come back so fast. Sometimes within 10, 15 minutes it comes back approved and my managers would say, "Oh, my God, that's great. It's so fast." But then if something showed up, it tends to take longer, and I can almost sense it. If I didn't get it back yet, they found something. Sometimes that would be true, sometimes not.

I had used other background check service providers and the interface wasn't as user-friendly as GoodHire. Using GoodHire was easy and pretty straightforward. The results for the particular test or background check that we normally request come back very quickly. The system is very well-aligned with the expectations they set. It fits our needs, and they're efficient. It's affordable for us for the amount that we use it. Their reps were also pleasant and professional. We've been very happy with the experience.