ConsumerAffairs for Brands Reviews

I recently wanted to claim our company's ConsumerAffairs brand but kept having trouble with emails not reaching my inbox for some reason. Thankfully Patrick **, a representative from ConsumerAffairs, helped me with all the issues I had. I finally realized my company's Exchange spam filter was automatically dropping messages from ConsumerAffairs.com but the process might have taken a lot longer without Patrick's excellent customer service and patience. Thanks for all the help!

ConsumerAffairs for Brands had a real strong reputation and a good product for the reviews compared to others in the marketplace. We also like the lead-generation capabilities that were built into ConsumerAffairs that didn't seem to be as strong with other companies. The dashboard is easy to use, though it took a little while to get it up and running. Our agent and account manager have been doing a phenomenal job. They've been really responsive to me whenever I've had questions with the dynamic software. Their response rate is really impressive.

We saw ConsumerAffairs on the internet and a lot of our competitors are with them. I wanted to give it a try and so far it’s worked out well and I've been happy. The dashboard is simple to use. We haven’t been using the platform for that long but we have gotten a few deals from it. We’re going to make some more adjustments so that it is more beneficial for us to be with ConsumerAffairs. Otherwise, it’s not that great compared to our AdWords campaign. We need more leads produced. We get enough leads, then our closing ratio will be appropriate.

I make money with ConsumerAffairs for Brands. Joy, my rep is absolutely fantastic, responsive, helpful and always answers my emails timely. Every concern is addressed. My only problem is I am getting some same-state leads, which I don’t like because we're a long distance moving company. For instance, on the first day of the month, I get ** leads. I'm still not fully savvy in how I get all these leads. And I'm a sales guy, so I know I get ** contact form submissions. Those go to my personal email, which I print out then give to my guys. I don’t love doing that. I would like to get all my leads into my software so that I could skip paperwork.

The number one reason I partnered with ConsumerAffairs was because I saw them on the search engines under the keyword I was looking for. Rick was great and very flexible. The biggest problem they have is how the pricing is structured. I would absolutely change it and would structure out a much more granulated pure system. It goes against the business that ConsumerAffairs serves, and Rick had to deal with that with me.

We were trying to get with our reputation management online, and usually it's one of the bigger known brands that people tend to go for to get some information on a company. Since ConsumerAffairs showed up higher in our search results, we thought we'd get with it. We did a video call further explaining everything on the platform. My general manager was busy that day, so Emily walked me through everything and took the time to explain everything to him as well before we started up with them. Laura follows up with us often to see what we need. She gives a call in and congratulates us when we hit a new goal.

We originally had an online presence but didn't have the ability to respond at that time so we partnered with ConsumerAffairs for Brands. It was relatively easy using the dashboard. My one complaint however is the dispute process. We can do a batch dispute type situation, but when we came on board, we had a large number of complaints that accumulated over time. Quite a few of them were either not for our company or something that was clearly not a viable complaint. Some of them were taken care of almost in a batch manner, but there were others that took two a day. It can be a little tedious.

We're very happy with ConsumerAffairs. It's a new outlet for online reviews and organic traction online. The review system and leads that we get from it are working well. The dashboard has some features that are definitely getting better everyday. My team is very good at staying on top if I notice that a report's not pulling or some of the analytical information is off, so it's really user-friendly. Using their platform has definitely affected our business goals in a positive way.

We partnered with ConsumerAffairs because we had competitors and other people that were going to their website and posting malicious things. During the sales process, communications with Bryan and Laura have been good. Bryan is a sales guy though, and sometimes it's hard to get good answers without getting all the sales speak. But Laura has been very forthright and direct. Since using ConsumerAffairs' platform we're getting a few leads which is good, and we've had some positive feedback from our dealers about the change in the rating (a little going from 1.5 stars to 4 plus stars pretty quickly). However, it would be interesting if people could sort by star ratings. In other words, they can look at all the 1s and 2s and see some trends about what the issues are.

We partnered with ConsumerAffairs for Brands because it’s a trusted website and a lot of consumers go there seeking information for businesses. Using the brand’s application is easy. The platform really helped us with the reviews and being able to manage our online reputation more so than the lead source. It’s really not a lead source for us; although, people do go there and look us up. We don’t have a whole lot of data showing conversions, but I do know that it’s a good platform for us to send our closed jobs to them to reach out for surveys. It helps us know where we are with the feedback that we get and improve the customer experience. Since I’m our company's marketing manager, I was directly involved in the sales process and I was able to talk to them on the phone. I met Brian and our interactions are good. Our client success specialist Jenava was really good as well. So, my whole experience has been positive.