ConsumerAffairs for Brands
AUTHORIZED PARTNER

ConsumerAffairs for Brands

 4.6/5 (63 ratings)
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ConsumerAffairs for Brands

About ConsumerAffairs for Brands

ConsumerAffairs for Brands is a reputation management platform for brands to engage with customer online reviews, increase their online visibility in search results and gain valuable insights -- leading to high-quality new customers. We believe both consumers and brands deserve to make smart decisions.

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ConsumerAffairs for Brands Reviews

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Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 8, 2018

We have been working with ConsumerAffairs for months now and have had a great experience! They are very professional and offer a very high quality service. Rick and Brittany both are always there to help or answer any questions that I have. I highly recommend this company!

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    Rated with 5 stars
    Verified Reviewer
    Original review: Oct. 19, 2017

    I recently wanted to claim our company's ConsumerAffairs brand but kept having trouble with emails not reaching my inbox for some reason. Thankfully Patrick **, a representative from ConsumerAffairs, helped me with all the issues I had. I finally realized my company's Exchange spam filter was automatically dropping messages from ConsumerAffairs.com but the process might have taken a lot longer without Patrick's excellent customer service and patience. Thanks for all the help!

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 29, 2016

    We partnered with ConsumerAffairs for Brands looking to gain some quality leads but we weren't getting the results that we had hoped and the return of investment was too high. We weren't getting enough leads for how much it cost so we just cancelled it. Nonetheless, their dashboard is easy to use and our client success specialist was very prompt at responding and answering questions so she was pleasant to work with. At any rate, the calls they made for us were beneficial and we got some good reviews out of that.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 23, 2016

    We partnered with ConsumerAffairs for Brands to drive more business our way, and we've been able to increase some revenue and have another source besides the Better Business Bureau where people can look to verify that we did good work. Some people don't trust the Better Business Bureau especially since there was an exposure a couple of years ago in California, where they were paying for reviews. And with the BBB, each one is its own entity, so a lot of people don't trust them unless there's a way they can back up the A+ rating in other places. Trustpilot and ConsumerAffairs have been valuable for our clients as they see from more than one place that we're legitimate and have good reviews.

    As soon as we decided we were going to work with ConsumerAffairs, I've been pretty much running everything from there. I work with Laura and Amanda, and it's been great. They're very responsive and helpful. I've asked for oddball things like data that they don't normally hand out, and sometimes we get leads that are no good, so I just email Laura and say, "This is a disconnected phone number," then she'll credit us back. It's been a powerful and effective experience working with ConsumerAffairs and we're thrilled with it.

    ConsumerAffairs for Brands response

    Lucas,

    Thanks for being a a great partner to work with! We look forward to seeing your company continue to grow and succeed!

    Best,

    Laura

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Resolution response: May 26, 2017

    Signing up to work with Consumer Affairs has been one of the best business decisions we have made for our e-commerce mattress company!

    Original review: Nov. 11, 2016

    ConsumerAffairs for Brands had a real strong reputation and a good product for the reviews compared to others in the marketplace. We also like the lead-generation capabilities that were built into ConsumerAffairs that didn't seem to be as strong with other companies. The dashboard is easy to use, though it took a little while to get it up and running. Our agent and account manager have been doing a phenomenal job. They've been really responsive to me whenever I've had questions with the dynamic software. Their response rate is really impressive.

    As a new company with an online business, having the capability of getting independent third-party customer reviews is critical because it gives credibility to the business. It also generates higher quality leads for us from handling some type of search and semantics with tools. Working with Brian on the sales process was good. He is responsive and I was pleased with the process. ConsumerAffairs is really working with us and trying to get it to be a good fit for my company.

    ConsumerAffairs for Brands response

    Hi Steve,

    Thank you! Brian and I have really enjoyed working with you. We look forward to all success to come!

    All the best,

    Jenava

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: June 25, 2016

    ConsumerAffairs has been a pretty good partner in helping us get control of our own reputation. We are in a much better position now compared to 3 months ago from an acquisition-cost standpoint and really moved our star rating up because the client success specialist has been holding our hand and helping us keep on track. We are able to get everything we need out of the dashboard and I had a pretty good relationship working with the person in sales after I came on board. There’s still a lot more to explore but I'm hoping that over the next few months we’ll really see the benefit of becoming a partner brand.

    ConsumerAffairs for Brands response

    Thanks so much for your feedback. We are so happy we were able to help make such a positive change for your brand online. We look forward to continuing to work with your team and appreciate your comments as a way to help us improve our services.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: June 21, 2016

    We saw ConsumerAffairs on the internet and a lot of our competitors are with them. I wanted to give it a try and so far it’s worked out well and I've been happy. The dashboard is simple to use. We haven’t been using the platform for that long but we have gotten a few deals from it. We’re going to make some more adjustments so that it is more beneficial for us to be with ConsumerAffairs. Otherwise, it’s not that great compared to our AdWords campaign. We need more leads produced. We get enough leads, then our closing ratio will be appropriate.

    ConsumerAffairs for Brands response

    Jeffrey --

    Thank you for your candor. It's been a pleasure working with you so far, and your feedback will help us discover where we can improve. Our team will continue to work with you to improve lead volume, and I'm excited to see your company grow along with our partnership!

    -Lauren

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: June 7, 2016

    I make money with ConsumerAffairs for Brands. Joy, my rep is absolutely fantastic, responsive, helpful and always answers my emails timely. Every concern is addressed. My only problem is I am getting some same-state leads, which I don’t like because we're a long distance moving company. For instance, on the first day of the month, I get ** leads. I'm still not fully savvy in how I get all these leads. And I'm a sales guy, so I know I get ** contact form submissions. Those go to my personal email, which I print out then give to my guys. I don’t love doing that. I would like to get all my leads into my software so that I could skip paperwork.

    Second feedback is I'm paying $** for a month. On June 1st, I got all ** leads. What do I do the other 29 days? I want a month of advertising, not all ** lead submissions in one day. Whatever those lead submissions are for, those are good. People are responsive and would want to hear from us. I don’t understand how I buy a monthly plan but I max out day 1. That’s silly. So I reached out to my salesperson and inquired how to get leads the whole month. They're telling me something with a moving guide which I don’t understand at all. They say I'd get other leads. But last month, within two weeks of the month, all my leads were exhausted. The whole campaign seems to be hit within two weeks.

    The service is super expensive and not working wildly successful. I pay $** and brought in $** in business. By the time I pay my sales reps and my overhead, that’s not making tremendous money. But I imagine that because it's like an internet-based thing, as the months go on, we rank higher and it gets better and better. So I would like a monthly plan that lasts a whole month especially during my busy season even if it costs more money. The campaign’s definitely working for me, so I'm open-minded to pay more for the month and to try something as I didn’t lose money. Overall, I'm nowhere near dissatisfied.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 5, 2016

    The number one reason I partnered with ConsumerAffairs was because I saw them on the search engines under the keyword I was looking for. Rick was great and very flexible. The biggest problem they have is how the pricing is structured. I would absolutely change it and would structure out a much more granulated pure system. It goes against the business that ConsumerAffairs serves, and Rick had to deal with that with me.

    ConsumerAffairs is the number one thing that helps us with our sales than any other means. Having a good rating is a very powerful tool to use with consumers who need trust factor and that really helps a great deal. ConsumerAffairs for brands is powerful for businesses.

    ConsumerAffairs for Brands response

    Fred,

    Thank you for your candid feedback. We're excited to keep working with you and Patrick and to see continued success.

    Best,

    Laura

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 3, 2016

    We were trying to get with our reputation management online, and usually it's one of the bigger known brands that people tend to go for to get some information on a company. Since ConsumerAffairs showed up higher in our search results, we thought we'd get with it. We did a video call further explaining everything on the platform. My general manager was busy that day, so Emily walked me through everything and took the time to explain everything to him as well before we started up with them. Laura follows up with us often to see what we need. She gives a call in and congratulates us when we hit a new goal.

    The dashboard is very easy to manage with updates. The whole process seems pretty straightforward and I like getting notifications and emails right away when a review comes in or an update has been made. We get followed up by our ConsumerAffairs rep pretty regularly on if we need anything. They're helpful and very productive, and so far it's met all of our expectations.

    ConsumerAffairs for Brands response

    Sara,

    Thank you for sharing your feedback! It's been a pleasure working with you. I'm looking forward to the success we'll see in the future.

    Laura

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    ConsumerAffairs for Brands Company Information

    Social media:
    Company Name:
    ConsumerAffairs for Brands
    Year Founded:
    1998
    Address:
    297 Kingsbury Grade, Suite 1025, Mailbox 4470
    City:
    Lake Tahoe
    State/Province:
    NV
    Postal Code:
    89449-4470
    Country:
    United States
    Website:
    brands.consumeraffairs.com

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