ConsumerAffairs for Brands

ConsumerAffairs for Brands Reviews

ConsumerAffairs for Brands Reviews

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About ConsumerAffairs for Brands

ConsumerAffairs for Brands is a reputation management platform for brands to engage with customer online reviews, increase their online visibility in search results and gain valuable insights -- leading to high-quality new customers. We believe both consumers and brands deserve to make smart decisions.

ConsumerAffairs for Brands Reviews

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    4 featured reviews
    How do I know I can trust these reviews about ConsumerAffairs for Brands?
    • 4,477,293 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 19, 2017

    I recently wanted to claim our company's ConsumerAffairs brand but kept having trouble with emails not reaching my inbox for some reason. Thankfully Patrick **, a representative from ConsumerAffairs, helped me with all the issues I had. I finally realized my company's Exchange spam filter was automatically dropping messages from ConsumerAffairs.com but the process might have taken a lot longer without Patrick's excellent customer service and patience. Thanks for all the help!

    ConsumerAffairs for Brands
    ConsumerAffairs for Brands
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      Verified purchase
      Customer ServiceSales & MarketingStaffEase of UseProcess

      Reviewed Nov. 11, 2016

      ConsumerAffairs for Brands had a real strong reputation and a good product for the reviews compared to others in the marketplace. We also like the lead-generation capabilities that were built into ConsumerAffairs that didn't seem to be as strong with other companies. The dashboard is easy to use, though it took a little while to get it up and running. Our agent and account manager have been doing a phenomenal job. They've been really responsive to me whenever I've had questions with the dynamic software. Their response rate is really impressive.

      As a new company with an online business, having the capability of getting independent third-party customer reviews is critical because it gives credibility to the business. It also generates higher quality leads for us from handling some type of search and semantics with tools. Working with Brian on the sales process was good. He is responsive and I was pleased with the process. ConsumerAffairs is really working with us and trying to get it to be a good fit for my company.

      ConsumerAffairs for Brands
      ConsumerAffairs for Brands
      Pinned

      Hi Steve,

      Thank you! Brian and I have really enjoyed working with you. We look forward to all success to come!

      All the best,

      Jenava

      Verified purchase
      Ease of Use

      Reviewed June 21, 2016

      We saw ConsumerAffairs on the internet and a lot of our competitors are with them. I wanted to give it a try and so far it’s worked out well and I've been happy. The dashboard is simple to use. We haven’t been using the platform for that long but we have gotten a few deals from it. We’re going to make some more adjustments so that it is more beneficial for us to be with ConsumerAffairs. Otherwise, it’s not that great compared to our AdWords campaign. We need more leads produced. We get enough leads, then our closing ratio will be appropriate.

      ConsumerAffairs for Brands
      ConsumerAffairs for Brands
      Pinned

      Jeffrey --

      Thank you for your candor. It's been a pleasure working with you so far, and your feedback will help us discover where we can improve. Our team will continue to work with you to improve lead volume, and I'm excited to see your company grow along with our partnership!

      -Lauren

      Profile pic of the author.
      Verified purchase
      Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

      Reviewed June 7, 2016

      I make money with ConsumerAffairs for Brands. Joy, my rep is absolutely fantastic, responsive, helpful and always answers my emails timely. Every concern is addressed. My only problem is I am getting some same-state leads, which I don’t like because we're a long distance moving company. For instance, on the first day of the month, I get ** leads. I'm still not fully savvy in how I get all these leads. And I'm a sales guy, so I know I get ** contact form submissions. Those go to my personal email, which I print out then give to my guys. I don’t love doing that. I would like to get all my leads into my software so that I could skip paperwork.

      Second feedback is I'm paying $** for a month. On June 1st, I got all ** leads. What do I do the other 29 days? I want a month of advertising, not all ** lead submissions in one day. Whatever those lead submissions are for, those are good. People are responsive and would want to hear from us. I don’t understand how I buy a monthly plan but I max out day 1. That’s silly. So I reached out to my salesperson and inquired how to get leads the whole month. They're telling me something with a moving guide which I don’t understand at all. They say I'd get other leads. But last month, within two weeks of the month, all my leads were exhausted. The whole campaign seems to be hit within two weeks.

      The service is super expensive and not working wildly successful. I pay $** and brought in $** in business. By the time I pay my sales reps and my overhead, that’s not making tremendous money. But I imagine that because it's like an internet-based thing, as the months go on, we rank higher and it gets better and better. So I would like a monthly plan that lasts a whole month especially during my busy season even if it costs more money. The campaign’s definitely working for me, so I'm open-minded to pay more for the month and to try something as I didn’t lose money. Overall, I'm nowhere near dissatisfied.

      ConsumerAffairs for Brands
      ConsumerAffairs for Brands
      Pinned

      Public

      Verified purchase
      Sales & MarketingPrice

      Reviewed June 5, 2016

      The number one reason I partnered with ConsumerAffairs was because I saw them on the search engines under the keyword I was looking for. Rick was great and very flexible. The biggest problem they have is how the pricing is structured. I would absolutely change it and would structure out a much more granulated pure system. It goes against the business that ConsumerAffairs serves, and Rick had to deal with that with me.

      ConsumerAffairs is the number one thing that helps us with our sales than any other means. Having a good rating is a very powerful tool to use with consumers who need trust factor and that really helps a great deal. ConsumerAffairs for brands is powerful for businesses.

      ConsumerAffairs for Brands
      ConsumerAffairs for Brands
      Pinned

      Fred,

      Thank you for your candid feedback. We're excited to keep working with you and Patrick and to see continued success.

      Best,

      Laura

      Verified purchase
      Customer ServiceStaff

      Reviewed June 3, 2016

      We were trying to get with our reputation management online, and usually it's one of the bigger known brands that people tend to go for to get some information on a company. Since ConsumerAffairs showed up higher in our search results, we thought we'd get with it. We did a video call further explaining everything on the platform. My general manager was busy that day, so Emily walked me through everything and took the time to explain everything to him as well before we started up with them. Laura follows up with us often to see what we need. She gives a call in and congratulates us when we hit a new goal.

      The dashboard is very easy to manage with updates. The whole process seems pretty straightforward and I like getting notifications and emails right away when a review comes in or an update has been made. We get followed up by our ConsumerAffairs rep pretty regularly on if we need anything. They're helpful and very productive, and so far it's met all of our expectations.

      ConsumerAffairs for Brands
      ConsumerAffairs for Brands
      Pinned

      Sara,

      Thank you for sharing your feedback! It's been a pleasure working with you. I'm looking forward to the success we'll see in the future.

      Laura

      Verified purchase
      Customer ServiceSales & MarketingStaff

      Reviewed May 31, 2016

      We originally had an online presence but didn't have the ability to respond at that time so we partnered with ConsumerAffairs for Brands. It was relatively easy using the dashboard. My one complaint however is the dispute process. We can do a batch dispute type situation, but when we came on board, we had a large number of complaints that accumulated over time. Quite a few of them were either not for our company or something that was clearly not a viable complaint. Some of them were taken care of almost in a batch manner, but there were others that took two a day. It can be a little tedious.

      But other than that, we've so far had a great experience. Rick had excellent information and it was a very positive sales experience. Their client success specialist, Laura, has been fantastic too. I have a call with her for our 90 days. Our goal of using the platform was to try to mitigate some of the negative that was online and try to have a more positive social media presence. It has been a smooth transition with ConsumerAffairs for Brands and pretty user-friendly.

      ConsumerAffairs for Brands
      ConsumerAffairs for Brands
      Pinned

      Erin,

      Thanks for being a a great partner to work with! We look forward to seeing your company continue to grow and succeed!

      Best,

      Laura

      Verified purchase
      Customer ServiceSales & MarketingStaffReliability

      Reviewed May 29, 2016

      We're very happy with ConsumerAffairs. It's a new outlet for online reviews and organic traction online. The review system and leads that we get from it are working well. The dashboard has some features that are definitely getting better everyday. My team is very good at staying on top if I notice that a report's not pulling or some of the analytical information is off, so it's really user-friendly. Using their platform has definitely affected our business goals in a positive way.

      During the sales process, Bryan was very knowledgeable, straightforward and definitely worked to customize the package. We were a bit different than some of the other companies ConsumerAffairs was working with, but we're very scalable, have a large business model and we had a lot of money to spend. However, Bryan was there every step of the way in helping us customize the package that wasn't existing to meet our needs better.

      Also, Brittany goes above and beyond as well. She was on top of all the emails and keeps a spreadsheet up to date with all of our information. She's one of the best account managers that I've worked with in a long time. It's a reliable and profitable system. To enter the market from a standpoint of getting a new target base of clients is working, and the best part about it is that they are growing with us. When we come up with suggestions on how a consumer can be better or how we can target more finely, they find a way to integrate that. They've also been able to customize the way our form that pops up within our profile is. We also can only target local audience and allowed me to build my own form that has no drop-down menu for them selecting a state where they're moving. I really appreciated that thing that ConsumerAffairs were doing.

      ConsumerAffairs for Brands
      ConsumerAffairs for Brands
      Pinned

      Desiree,

      It's been a pleasure working with you, and I'm so glad our platform has been such a successful asset for your company. I look forward to your continued growth.

      Thanks for being such a valuable partner of ConsumerAffairs!

      All the Best,

      Brittany

      Verified purchase
      Customer ServiceSales & MarketingOnline & AppStaff

      Reviewed May 28, 2016

      We partnered with ConsumerAffairs because we had competitors and other people that were going to their website and posting malicious things. During the sales process, communications with Bryan and Laura have been good. Bryan is a sales guy though, and sometimes it's hard to get good answers without getting all the sales speak. But Laura has been very forthright and direct. Since using ConsumerAffairs' platform we're getting a few leads which is good, and we've had some positive feedback from our dealers about the change in the rating (a little going from 1.5 stars to 4 plus stars pretty quickly). However, it would be interesting if people could sort by star ratings. In other words, they can look at all the 1s and 2s and see some trends about what the issues are.

      ConsumerAffairs for Brands
      ConsumerAffairs for Brands
      Pinned

      Kevin,

      Thank you for your feedback! We appreciate your partnership and it's been a pleasure working with you and your team. I'm looking forward to your continued success with us.

      Best,

      Laura

      Verified purchase
      Customer ServiceStaff

      Reviewed May 25, 2016

      We partnered with ConsumerAffairs for Brands because it’s a trusted website and a lot of consumers go there seeking information for businesses. Using the brand’s application is easy. The platform really helped us with the reviews and being able to manage our online reputation more so than the lead source. It’s really not a lead source for us; although, people do go there and look us up. We don’t have a whole lot of data showing conversions, but I do know that it’s a good platform for us to send our closed jobs to them to reach out for surveys. It helps us know where we are with the feedback that we get and improve the customer experience. Since I’m our company's marketing manager, I was directly involved in the sales process and I was able to talk to them on the phone. I met Brian and our interactions are good. Our client success specialist Jenava was really good as well. So, my whole experience has been positive.

      ConsumerAffairs for Brands
      ConsumerAffairs for Brands
      Pinned
      Tiffany,

      It's a pleasure to work with you. We appreciate the positive feedback and are happy to hear how our platform has helped your business. I look forward to seeing your company continue to grow and succeed!

      Best,

      Jenava

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      ConsumerAffairs for Brands Company Information

      Social media:
      Company Name:
      ConsumerAffairs for Brands
      Year Founded:
      1998
      Address:
      297 Kingsbury Grade, Suite 1025, Mailbox 4470
      City:
      Lake Tahoe
      State/Province:
      NV
      Postal Code:
      89449-4470
      Country:
      United States
      Website:
      brands.consumeraffairs.com

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