ConsumerAffairs for Brands

We have been working with ConsumerAffairs for months now and have had a great experience! They are very professional and offer a very high quality service. Rick and Brittany both are always there to help or answer any questions that I have. I highly recommend this company!

I recently wanted to claim our company's ConsumerAffairs brand but kept having trouble with emails not reaching my inbox for some reason. Thankfully Patrick **, a representative from ConsumerAffairs, helped me with all the issues I had. I finally realized my company's Exchange spam filter was automatically dropping messages from ConsumerAffairs.com but the process might have taken a lot longer without Patrick's excellent customer service and patience. Thanks for all the help!

We partnered with ConsumerAffairs for Brands looking to gain some quality leads but we weren't getting the results that we had hoped and the return of investment was too high. We weren't getting enough leads for how much it cost so we just cancelled it. Nonetheless, their dashboard is easy to use and our client success specialist was very prompt at responding and answering questions so she was pleasant to work with. At any rate, the calls they made for us were beneficial and we got some good reviews out of that.

We partnered with ConsumerAffairs for Brands to drive more business our way, and we've been able to increase some revenue and have another source besides the Better Business Bureau where people can look to verify that we did good work. Some people don't trust the Better Business Bureau especially since there was an exposure a couple of years ago in California, where they were paying for reviews. And with the BBB, each one is its own entity, so a lot of people don't trust them unless there's a way they can back up the A+ rating in other places. Trustpilot and ConsumerAffairs have been valuable for our clients as they see from more than one place that we're legitimate and have good reviews.

ConsumerAffairs for Brands had a real strong reputation and a good product for the reviews compared to others in the marketplace. We also like the lead-generation capabilities that were built into ConsumerAffairs that didn't seem to be as strong with other companies. The dashboard is easy to use, though it took a little while to get it up and running. Our agent and account manager have been doing a phenomenal job. They've been really responsive to me whenever I've had questions with the dynamic software. Their response rate is really impressive.

ConsumerAffairs has been a pretty good partner in helping us get control of our own reputation. We are in a much better position now compared to 3 months ago from an acquisition-cost standpoint and really moved our star rating up because the client success specialist has been holding our hand and helping us keep on track. We are able to get everything we need out of the dashboard and I had a pretty good relationship working with the person in sales after I came on board. There’s still a lot more to explore but I'm hoping that over the next few months we’ll really see the benefit of becoming a partner brand.

We saw ConsumerAffairs on the internet and a lot of our competitors are with them. I wanted to give it a try and so far it’s worked out well and I've been happy. The dashboard is simple to use. We haven’t been using the platform for that long but we have gotten a few deals from it. We’re going to make some more adjustments so that it is more beneficial for us to be with ConsumerAffairs. Otherwise, it’s not that great compared to our AdWords campaign. We need more leads produced. We get enough leads, then our closing ratio will be appropriate.

I make money with ConsumerAffairs for Brands. Joy, my rep is absolutely fantastic, responsive, helpful and always answers my emails timely. Every concern is addressed. My only problem is I am getting some same-state leads, which I don’t like because we're a long distance moving company. For instance, on the first day of the month, I get ** leads. I'm still not fully savvy in how I get all these leads. And I'm a sales guy, so I know I get ** contact form submissions. Those go to my personal email, which I print out then give to my guys. I don’t love doing that. I would like to get all my leads into my software so that I could skip paperwork.

We were trying to get with our reputation management online, and usually it's one of the bigger known brands that people tend to go for to get some information on a company. Since ConsumerAffairs showed up higher in our search results, we thought we'd get with it. We did a video call further explaining everything on the platform. My general manager was busy that day, so Emily walked me through everything and took the time to explain everything to him as well before we started up with them. Laura follows up with us often to see what we need. She gives a call in and congratulates us when we hit a new goal.

We originally had an online presence but didn't have the ability to respond at that time so we partnered with ConsumerAffairs for Brands. It was relatively easy using the dashboard. My one complaint however is the dispute process. We can do a batch dispute type situation, but when we came on board, we had a large number of complaints that accumulated over time. Quite a few of them were either not for our company or something that was clearly not a viable complaint. Some of them were taken care of almost in a batch manner, but there were others that took two a day. It can be a little tedious.