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Hibu
Hibu
Overall Satisfaction Rating
3.94/5
  • 5 stars
    314
  • 4 stars
    18
  • 3 stars
    3
  • 2 stars
    5
  • 1 stars
    55
Based on 395 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Hibu

ConsumerAffairs Accredited Brand

Are you looking for a trusted marketing partner that will help your small business grow? At Hibu we are experts at driving local and qualified leads to your business website. With cutting edge digital and print marketing solutions, Hibu is here to help your business be found. Our services include website development, search engine optimization, social marketing, reviews, advertising campaigns and more. Contact us today to learn more about our services and how we can help your business grow, compete and succeed.

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Last updated: May 25, 2018

682 Hibu Consumer Reviews and Complaints

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Verified Reviewer
Original review: May 25, 2018

Cris is the longest serving rep that we have with HIBU. He represents our company very well; we are quite conservative and old school. He has moved us into the mobile world to provide more appeal to the young set. We enjoy his lively demeanor and knowledge of both personalities and businesses. When he visits, we have his complete attention, on occasion he jumps in to provide an answer to a computer question or for sure info to resolve a web or account question.

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Verified Reviewer
Original review: May 24, 2018

I am very impressed the way I am able to work with Christy ** and Scott ** for the bank campaign. HIBU has very important sales employees and do their best to be one on one with myself. Thank you for being a team.

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Verified Reviewer
Original review: May 23, 2018

I was a little nervous at first because the dollar spend was high, but the results have been fantastic. I signed up for Google ads, and Facebook because I got a free month. I have way more visits to my website and all the calls are being recorded so I can go back in and listen to them. One single call in the first month paid for the entire next month of spending, and I still had 22 more calls that month!

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Verified Reviewer
Original review: May 23, 2018

It's been a great experience working with Lara and Hibu. She Is awesome and just is caring and professional!! Y'all are lucky to have her, great customer service skills! Good job! Thank you!! It's just been a great working relationship and thankful for all of her help with our digital marketing strategy!!

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Verified Reviewer
Original review: May 23, 2018

We have used HIBU services at our business for several years and are very satisfied. Our account rep is always available to us whenever a question comes up. They help us keep our website looking fresh and new. I would highly recommend to any business that to partner with them is highly advantageous.

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Verified Reviewer
Original review: May 22, 2018

This Guy Rocks. I wish I had somebody like this employed for me, our sales would definitely go up! Dave has been super fast to get any changes done or to answer any questions. I would def recommend working with him in the future!

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Verified Reviewer
Original review: May 22, 2018

Hibu was very easy to work with. Made the process of building a website simple and fun. The staff was open to our ideas and did everything in their power to help make them happen. Response time was very quick.

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Verified Reviewer
Original review: May 21, 2018

Steve ** is great to work with. He always does what he says and follows up to make sure everything is going the way it should. Great service after the sale. We have seen a increase in our website traffic which has increased our sales since we started using Steve and Hibu.

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Verified Reviewer
Original review: May 21, 2018

I just wanted to take a minute and acknowledge Christian **. He has been more than available to us at any time. Christian has helped our business to the point that it is today. Christian has always gone above and beyond the call of duty. Thanks Christian!

Hibu response

Glad to hear Christian has helped your business and is helpful. Thank you for the feedback.

Hibu Customer Service

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Verified Reviewer
Original review: May 21, 2018

I've been working with Hibu for almost a year and they have helped us increase our digital presence through online display ads and increase traffic on our website. Our rep is always very helpful and is always very quick to help us resolve any issues or answer any questions.

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Verified Reviewer
Original review: May 21, 2018

I've had a great experience with Hibu ever since I started. David ** is very helpful, he's personally helped me with my business. And so has everyone else I've dealt with from Hibu. Their customer service is great. I would recommend everyone to them.

Hibu response

We appreciate your feedback Travis. We are happy we could help your business.

Hibu Customer Service

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Verified Reviewer
Original review: May 21, 2018

Brandy ** is so helpful and knowledgeable about marketing! She spends the time needed to help us get results! And the dashboard with HIBU makes things really easy for me to update info across the board! I'm really excited to see how the next few months and coming year turn out.

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Verified Reviewer
Original review: May 18, 2018

I would like to mention, my local contact representative, Tina, is always checking to make sure I am up to date with my site and know how to read my reports. Tina is on top of customer service constantly. I also want to thank Andrea, my customer service rep for responding to any questions and concerns. Andrea checks in with me to see that I'm satisfied with everything. I have nothing bad to say about how Hibu is helping my company daily.

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Resolution In Progress
Verified Reviewer
Original review: May 9, 2018

I sold my business in June 2017. Hibu auto renewed the ad without any consent and now is turning me over to collection for what happened in that business in Sept 2017. But they claim they have the right because it is in the contract. I will never do business with them again and would not recommend them to anyone. They are liars and cheats and do business in a dirty way. DO NOT USE THEIR SERVICES!!!

Hibu response

Thank you for bringing this matter to our attention. It’s unfortunate you had such a negative experience with us, but I am glad you gave me time to help resolve your concern. Thank you.

4 people found this review helpful
Factual basis uncertain
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Verified Reviewer
Original review: May 2, 2018

I discovered Hibu Advertising through a local small business referral group. I just relocated my small business from out of state, and the representative seemed genuinely interested in the success of my business. The representative met me at my storefront location and at the conclusion of his presentation I agreed to try the basic $140/month advertising plan. This meeting was the only positive experience I have had with the company.

In the weeks that followed, Hibu sent me several emails asking me to log in to their website. I was unable to do so because the representative had failed to complete the basic information and my account was inactive. However, I paid for the first month. Through October and December, I called numerous times to try and figure out what Hibu was doing with my account. Every attempt to glean information was deflected- I left voicemails that went unanswered, or representatives were unable to provide me with any summary of the basic service Hibu was providing. I was paying this company $140 each month, and they could not provide me with access to my account, a summary of the ads they were supposedly running on my behalf, or any metrics on the effectiveness of their 'efforts.' Despite having no access to my account, no evidence of my ads on Google, and no new customers as a result of advertising, Hibu charged my account without fail.

In January, I received an email from Hibu with minimal analytics on the 'success' of my ad campaign. Even by their metrics, their ads were ineffective- receiving a measly 79 clicks in a month. Furthermore, my website showed no changes in traffic since I started 'advertising' with Hibu. I continued to call Hibu, asking about the effectiveness of these ads and why the returns were so pathetic- and reached only voicemails.

After three months hemorrhaging funds to a company clearly doing nothing to promote my business, I called several times to try and cancel my account. After waiting on hold for 38 minutes, the call center representative told me I had to contact my original salesperson to cancel. I proceeded to leave four voicemails for the salesperson over the next two weeks. I received no reply.

In March, Hibu double-charged my bank account. I was charged $140 on the 2nd of the month, then for another $140 on the 28th. I escalated this to the fraud department with my bank- cancelling my business card and filing a fraud claim against Hibu. Despite these efforts, Hibu again attempted to charge my business for the month of May. To summarize, Hibu is a toxic company. They fail to advertise effectively (or at all, from what I can tell), their customer service is circuitous and unavailable, and their billing practices are fraudulent. Avoid Hibu advertising at all costs.

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Hibu response

Hi Drew, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you had. We’ll schedule someone from our customer service team to contact you to address your concerns. The Hibu Team

3 people found this review helpful
Resolution In Progress
Verified Reviewer
Original review: April 30, 2018

HIBU has to be one of the biggest scammers I have ever done business with. First they came out and told me that if I signed a 6 month contract that my first month would be 100% free. But then 2 weeks after signing the contract they hit my credit card for over $1,600.00. Then 3 weeks later another $2,500.00. They didn't do their jobs as I didn't receive a single return on my investment. I have since canceled and refused to pay on the contract. Currently they have their legal department harassing me. I am looking for others who have been victimized by HIBU as I am looking at a class action lawsuit against this business as well. Please reach out to me if you have been victimized by HIBU yourself. Let's come together and show these bullies that they are not more powerful than we the people.

Hibu response

All feedback is important to us and we appreciate the time you took to tell us about your Search and Social Media advertising experience. We strive to provide excellent customer service and hope that we can resolve your concerns.

10 people found this review helpful
Resolution In Progress
Verified Reviewer
Original review: April 30, 2018

I started an ad campaign with Hibu in March and decided to cancel a couple of hours later and customer service told me they (customer service) could not help me. I needed to talk to the rep. or the web designer. Neither would return calls or emails. Have not got anything but runaround from this company and a $400 Bill for web design I canceled with several reps of Hibu. I don't understand how anyone can say anything positive about this company.

Hibu response

All feedback is important to us and we appreciate the time you took to tell us about your Hibu website experience. We strive to provide excellent customer service, and regret the experience you’ve had. We’ll schedule someone from our customer service team to contact you to form a solution.

4 people found this review helpful
Resolution In Progress
Verified Reviewer
Original review: April 29, 2018

When I sat down initially with our representative I was very excited. I was new to the restaurant industry and my wife who is the business minded and savvy one was 7 months pregnant at the time. The idea that one company would effectively handle all of our social media and online presence seemed almost too good to be true. After spending over an hour on the phone with our web designer I was given 48 hours to provide all of the content that I requested be included (already more time than it takes to design a decent webpage with most DIY companies). When I didn't have time to immediately provide all of the content, details, and pictures for our website the designer plagiarized my wife's content for the site we're hoping to replace.

The images we were able to submit were distorted and the content was wrong. The banner ads they created lead to a nonexistent domain (404 error) which may have been better than directing customers to the sad excuse for a website they provided. When we asked for a refund they said the contract didn't allow for cancellation regardless of services provided. This is not a professional digital marketing company, just a scam trying to capitalize on new business owners that don't have the time to do social media themselves. My recommendation would be to pay any mildly computer savvy 12 year old for a better product.

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Hibu response

When our customers are unhappy, we’re unhappy... Let us make it up to you! We will be in touch with resolution options.

5 people found this review helpful
Resolution In Progress
Verified Reviewer
Original review: April 26, 2018

Unknown to me Hibu took over my Google business page and made it impossible for me to manage my online reviews. It is hard telling how many customer I have lost due to my inability to respond to my online reviews. They actually have been taking money from me to destroy my business image. They called and spoke with a person who had no authority and tell me that this person who no longer works for me authorized more business with Hibu. This person never had that authority and I am certain that Hibu did not have this person as a contact person from my company. When I reached out to them I spoke with 5 different people and received 5 different descriptions of how their products work. Then I spoke with a manager who told me that they were all wrong. Who should I trust? Absolutely no one at Hibu. I still do not have control of my Google account.

Hibu response

We appreciate the opportunity to address your situation, Scott. We would like to resolve your situation with us. We have notified our customer service team and someone will contact you within 2 business days.

6 people found this review helpful
Customer increased Rating by 1 stars!
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Verified Reviewer
Original review: April 24, 2018

I put in for a cancellation back in February. Under our contract they were supposed to update our company website for free once a year. It was never done. Now that I want to cancel the account I'm getting the runaround. I spoke with someone in February to cancel and they told me they just needed an email to update the billing info and to state that I wanted to cancel the account. He never put in the cancellation and didn't make a note of it. I called back in March. I was told the same thing. I complied and assumed it would be taken care of. Again the person that I spoke to never put in the cancellation. I have had to call a third time to get this cancelled. This is the worst experience I have ever had and I would not recommend them at all.

Hibu response

Corina, thank you for bringing this to our attention. We apologize for your recent experience and would like to assist you. Someone from our team will be following up shortly to assist you with a resolution.

4 people found this review helpful
Insufficient response received
Verified Reviewer
Original review: April 19, 2018

Is there a zero star?? All promises were broken - e.g., sales rep promised SEO and internet marketing with a monthly fee. Never did. There is really no written contract; I was asked to say "Yes" to statements from a pre-recorded voice on the phone, presto - I couldn't get out of a one-year contract even with a very bad service! I felt I was totally scammed. Towards the end of the 12-mo contract, I was even mislead to believe that I have 3 months more to go - and agony didn't finish - they have not refunded the payment that was withdrawn from my account, which was actually over withdrawn because they require automatic payment.

During the course of my agony, I called several people at Hibu and NO ONE ever advised me of what to do with issues I encountered in their management of my website. Poor. Poor. Poor. Very poor! If you see nice reviews here - Hibu might have written them - please don't get scammed by Hibu! They know how to erase bad reviews, why wouldn't they erase theirs? I guarantee you, this review will be erased too. But until then... a few would be able to read... this: HIBU is a hype, it is wrong to engage them!

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4 people found this review helpful
Verified Reviewer
Original review: April 18, 2018

I've been with Hibu since 2008. Since then I have seen the company come up with different solutions that deliver results in yielding additional customers. We went from yellow page ads to going completely digital. I love having a dedicated rep that can fully customize your marketing campaign to fit your goals and budget. These products deliver every year.

2 people found this review helpful
Resolution In Progress
Verified Reviewer
Original review: April 18, 2018

We ran a social media campaign for our business. We were with a sales guy for years. The post didn't really get a return and half of them didn't pertain to what we were doing. I tried for months to get in touch with sales rep. I found out they had let him go. I could not get a response to new sales rep and decided to cancel. I was told I was on 12 month contract and couldn't. When I pushed they finally said I can cancel and even emailed a letter.

The next month, I received a bill for more money. When I called I was told, we only cancelled a portion of the promotion and I was not able to cancel the rest because I was on a 12 month contract. I asked why I can cancel one 12 month contract but not the other. I got a bunch of excuses. I asked to speak with management and was told I can't. I asked the CSR for an employee number or Id so I can identify her and was told she doesn't have anything but her first name. We have several business with several campaigns with this company and will be pulling them all due to lack of customer service. All this over $70.

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Hibu response

All feedback is important to us and we appreciate the time you took to tell us about your experience. We strive to provide excellent customer service, and regret the experience you’ve had. We’ll schedule someone from our customer service team to contact you to form a solution.

3 people found this review helpful
Verified Reviewer
Original review: April 17, 2018

Digital Marketing Services - I was solicited by a Hibu agent in my office about a year ago. Since then they have managed to erase my family business of over 50 years from existing on Google searches involving my business in two cities!!!

Hibu response

Charles,

Thank you for bringing this to our attention. We apologize for your recent experience and would like to assist you. Someone from our team will be following up shortly to assist you and address your concerns.

5/3

Charles, we have made several attempts (4/27, 5/1 & 5/3) to reach you via phone and email. At your convenience, please contact us at the number in provided in the emails. The Hibu Team

2 people found this review helpful
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Verified Reviewer
Original review: April 13, 2018

Terrible... Terrible experience! First off I was promised a website up and running in two weeks. It's been a month still no site! Due to the design consultant's team not being trained to follow through with task. The first on 3/26/18 I spoke with a design consultant to collect content for the website's builders. We went through an intense hour in a half consultation. We then postponed for 3/28/18 verify all content and images before forwarding that content to the web builders on that Wednesday. No follow up call. I then for eight straight days called and left message after message on the sales consultant line as well as the sales manager and also the design consultant's line with no return calls. I then left a disruptive voicemail and finally received a call from the sales rep on the account. She informed me that they let the design consultant go from the company.

She also informed me that the account was reassigned to a new consultant in that department and she would be contacting me soon to introduce her self and pick up where Marlene left off. No such call ever came; I then contacted Nicole of sales department on 4/4 informing her I still had yet to receive a call. Then on 4/6/18 someone named Holly calls to state she needed me to verify the web design that was finished! I was appalled at the possibility of a completed design when they never received the rest of the content.

She then was very nasty and blatantly lied about the matter so instead of letting hire up know it's a problem they then try to hand off the account to someone who was completely inexperienced that single-handedly made her own protocol and policies and she didn't understand her job period. Every time I ask for the owner or higher up they state how they don't have one! Oh and let's not get into how rude their design team is the whole team that is.

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3 people found this review helpful
Verified Reviewer
Original review: April 12, 2018

Have just completed a live chat with customer service, where the representative has encouraged me to call the Claims Dept. of Hibu. As advised, have attempted to call, where I was informed that they would not transfer me to anyone. I have asked for supervisors, placed on hold, and hung up on. While attempting to chat further with live, suddenly, no response back. Second call to CS, stated I was being sent to Claims, placed on hold, phone picked up and placed on hold again for over 5 minutes at this time. Documentation has been noted.

Hibu response

Thank you for taking the time to speak with me regarding your concerns. I am sorry for what had occurred, but I am glad we were able to find a resolution and I appreciate your feedback. Our company will only continue to evolve for the better, so thank you!

2 people found this review helpful
Verified Reviewer
Original review: April 3, 2018

I really like the fact that I only have to deal with one person. If I have a question or a problem then I call them and get things resolved. I've dealt with many other companies and I have to wait on hold forever, talk to many different people all over the country and nothing gets done except cost me lots of time and money.

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Verified Reviewer
Original review: March 27, 2018

A Hibu account representative, Carmen ** came into my place of work recently. We have a prominent 'no soliciting' sign posted in our window and (as we did not request any information from Hibu) we felt that it was a violation of our request of no solicitation that she came in and gave a pitch anyway. There really wasn't an introduction (she told me who she was but did not ask who I am or what my place is in the business), so she couldn't have known that as she was pulling up all the listing information she found for our business (which, as we didn't request this meeting with her or ask her to review our information, also felt like a violation). She was condemning my work personally, as the marketing and social media manager for the business. Apparently, I should be aware that we will not be competitive as a business if we don't utilize Hibu's services.

I tried to be kind, telling her that I would pass along the information, but then she happened to ask who is in charge of our promotional work and I had to tell her that I am... at which point it seemed to dawn on her that it may not have been the right approach to tell me to my face that my promotional work will not help our business succeed. But even still, she did not accept my polite, "We'll pass your card along to the owner and contact you if we're interested" dismissal... the manager had heard the conversation and come up to see what was going on and it wasn't until she saw him and he reiterated our stance on the pitch that she finally exited the building.

The interaction was tense, but for some reason she sat in her parked car directly outside of our business (which is parking meant for paying customers, so they don't have to lug their heavy items across the parking lot) for several minutes before finally driving away. I know it isn't a fun job to have to make cold calls to businesses that haven't expressed any interest in your service and that staff can be rude when receiving the unsought sales pitch, but I think Hibu should consider making some adjustments in how they promote themselves via their representatives.

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Hibu response

All feedback is important to us and we appreciate the time you took to tell us about your experience. We strive to provide excellent customer service, and regret the experience you’ve had. We’ll schedule someone from our customer service team to contact you to form a solution.

6 people found this review helpful
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Verified Reviewer
Original review: March 23, 2018

I was misled with a free trial and after the 30 days I was not happy I got no business. I asked to Cancel. They do not let you! It is a scam!!! They said I am locked in a contract even if they promised me a free trial and 100% customer satisfaction warranty!!! Scammers!!!

Hibu response

Thank you for reaching out to us regarding your concerns. I appreciate your time while we worked to resolve this. Thank you!

12 people found this review helpful
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Verified Reviewer
Original review: March 19, 2018

When we decided to use the company they promised all these things that they would do for us. That has been a lie. They charge us 300.00 to do a post on FB when I actually get more work for us than them. We are now locked into it for a year. I told them they keep repeating same ads. They were rude. Said, "Sorry you're locked in." They only care about getting your money and they won't refund or cancel if you don't like. I can't wait to be done 'cause come the year up we're gone. Don't waste your time or money.

Hibu response

Thank you for reaching out to us, we will be in touch shortly.

4/11/2018

Hi Maria,

We have made multiple attempts to reach out to you to discuss your concerns but have not yet received a response. If you would like to discuss this further, please call us at the phone number in the emails that we have sent.

Thanks,

Hibu’s Investigations and Resolutions Team

4.13.2018

Hi Maria,

The number we have on file ends in 2428 and this is the number on which we have left voicemails. Emails have also been sent to the email address on file carpetmastersnw@gmail.com and we have copied the email address you provided here. If you do not see them please check spam.

Thanks,

Hibu Investigations and Resolutions

15 people found this review helpful

Hibu expert review by ConsumerAffairs

Hibu offers digital marketing solutions to small- and medium-sized businesses in the United States. The company’s services include digital listings management, search marketing, display advertising, directory services, website creation, social marketing and SEO optimization. It is headquartered in Uniondale, New York and has been in the marketing industry for over 80 years.

  • Unified marketing: Hibu offers everything from website design and SEO optimization to advertising and social marketing. This array of services mean businesses get a unified marketing campaign.

  • Facebook Marketing Partner: Hibu is one of only a few business to be a Facebook Marketing Partner for Small Business Solutions. The Facebook Marketing program ensures that businesses can find reputable marketing companies to help them with social advertising.

  • Other partnerships: Hibu is a Google Premier Partner, Yahoo Preferred Partner and Bing Ads SMB Select Partner. All of these partnerships indicate Hibu’s experience in the industry and tell business clients that the company has the expertise to provide advertising services.

  • Free consultation: Business clients interested in Hibu’s services can fill out an online form to be contacted by a company representative. They will receive a no-obligation consultation to help them determine whether Hibu is a good fit for their needs.

  • Blog: Hibu’s website includes a blog with articles many business owners and decision makers will find useful. Topics include SEO versus PPC, website design, social media advertising and more. Articles are available for free.

  • Best for: small business owners, entrepreneurs and nonprofit organizations.

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The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Hibu Company Information

Social media:
Company Name:
Hibu
Address:
90 Merrick Avenue, Suite 530
City:
East Meadow
State/Province:
NY
Postal Code:
11554
Country:
United States
Phone:
877-237-6120
Website:
hibu.com

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