Jitterbug Smart Reviews

Looking for an inexpensive alternative to upgrade my mom's phone from the traditional flip-style to a smartphone, I opted to find the Smart model for a reasonable price on eBay in October 2019. I am not referring to the "Smart 2" model that is apparently the ONLY alternative in late 2019. When calling Greatcall upon attempted activation, I was told that the phone I had could no longer be activated.

This phone has been a complete nightmare for my 86 year old mother and our entire family. I call her and it goes straight to her voicemail. She can't hear what I am saying half the time and it will cut off during a conversation. I set it up to her wifi and then it was not using her wifi. I am extremely tech savvy and I can tell you to NOT EVER purchase this phone. WE are cancelling her service. This company is ripping off senior citizens. I called once to the customer service and the guy was the rudest representative I have EVER talked to in my ENTIRE life. I finally started talking tech talk back to him in a complicated way to shut him down. When he realized I knew what I was talking about, he changed his tune. Why would ANYONE want their mother dealing with such people as this. BUYER BEWARE and run as fast as you can in another direction!!!!

We saw the Jitterbug in the July/Aug. edition of AARP. They had an entire page advertisement with plans as low at $17.48/month the first month was free with 200 min and 40mb data if purchased before Aug. 31st (which we did) and activated before Sept. 30 (which we did). We purchased the phone from BestBuy and on the box, it said the plan was also $17.48/mth with 200 min and 40mb data.

Several points: You FIRST need to know this: a brief press of the power button puts the device into what PC’s call “sleep mode”, whereas holding it down for the right amount of time turns it off, but holding it down for too long seems to turn it off and turn it on again. If this is the first device you have used that has a touch screen, getting accustomed to the device will take some time. Battery needs more frequent recharging than a dumb phone (e.g., the LG-470). I like the device and its tech support. It does well its intended purposes: phone calls, texts, receiving emails, taking pictures and sending them. If you want to surf the internet or construct documents, no smartphone on earth will work, you need a tablet, Chromebook or PC.

Bought this cell for ease of use. I am a senior, not tech smart, mostly I text. Nothing wrong with my hearing, and this cell the sounds for texts only work very seldom. When it does I can hear it 30 feet away! 90% of time phone next to me on stand will go to text and see I have 2-3 messages - no sound telling me. I have all volumes 100%. It's easy cell for seniors but sounds/alerts very poor. $144 I paid for this phone. Sad to say quality of it not worth that much. Beware.

I am infuriated with this phone. When I call someone that has a landline, a man's name comes up, not mine. Was told that in order to remove his name I have to call each person that I call and get the date it started, their name and address, telephone number, carrier. Really, I'm 85 years old. Have a ton of doctors and people I depend on. Then, they reportedly will take care of it and it can take 3 to 7 days to complete. Shouldn't I assume with purchase of this phone that my name would appear not someone else's. They also said that all cellphones can have this happen. The people I spoke with tried to help but obviously no help that I can.

I was afraid to use a Smartphone until I saw the Jitterbug Smart Phone 2 in action. I had a screen protector installed at Staples and haven't missed a beat. Although I'm admittedly ignorant when it come to technology, I'd recommend Jitterbug Smartphone 2, to people of all ages... It does everything I need and much, much more. The screen is huge and instructions are user friendly. I bought mine from Best Buy for only $74.95...

I have been a Greatcall customer for many years. Started when all they had were flip phones and then got a smartphone 1 when they 1st came out. I now have the smartphone 2 and it's a total piece of crap phone. If my screen on my smart one was not cracked I would still be using it. I have no internet connection. It saves all photos even the ones that are texted making me go into the photos and delete them after every text with photos attached. When having a text conversation it will delete the conversation at random. You cannot start a group text. You can be in one if someone else starts one but you can't start one yourself. In a group text it doesn't tell you what other person is texting. My last greatcall smartphone used to have the persons name or number to let you know how is texting in the group.

what either party is saying. I called customer service and they said they were having a software issue with the cell tower. Why in the world would a legitimate company sell a phone that doesn’t work. It’s a shame cause mom really likes the big numbers and ease of use.

Don’t Buy this phone. This phone is impossible to use, and just as impossible to figure out. A senior citizen will be completely lost with this phone. Going from an iPhone to this phone is like trying to learn a new language.

The Jitterbug Smartphone was the worst purchase I have made for my 87-year-old mother. She needed a phone to make and receive simple calls and maybe snap a picture. The amount of decisions she needs to make on this phone to place a phone call to a stored contact is too much! She is already having issues, why could Jitterbug not come up with a simple button to call with and then maybe a choice from a 'favorite contact' list or even provide a simple keypad? Cancelling after 3 months of Mom not touching it due to too many complications in trying to answer a simple phone call--omg do some research on what seniors need and what they are capable of using as they enter various phases of dementia--at last look at the Apple and android models and use these as a baseline!

Do not get the Jitterbug or GreatCall service. Set it up for my grandmother and when we initially tested, we thought she was holding it too close to her mouth because the sound quality was distorted and cut off the ends of sentences. Turns out, no matter how she holds it, the voice quality is horrible. Not sure if it's a GreatCall network problem or a problem with the mic on the phone itself. But it makes it absolutely impossible to hold a conversation. Very very bad. I'd say bordering on elder fraud. Much better off with one of the large carriers, and not much price difference if you end up adding their 5Star option.

Phone sounds very garbled to anyone who is called with it. Was purchased 2 days ago for my 92 year old mother & nobody can understand her. I call the 611 # and found out that these phones have an "issue" and that there should be a software upgrade in the next few weeks to correct this. Was very disappointed to hear this as a product being sold is "defective" in a way. If it's not corrected within a month we will cancel & go back to the old flip phone.

While I was in a casino at 4:00 a.m. 5Star woke my nephew who lives across town and told him told him there was an emergency at my apartment and a fire truck was on the way to my apartment. My neighbor was awakened and told me the firemen were about to break down my door. There was NO emergency. I had inadvertently hit the 5Star icon while at the casino, waited, and told 5Star it was a mistake.

We bought a Jitterbug Smart Phone got my mother-in-law. We understood the cost per month would be around $25. The bills were around 35-40 for a person who doesn’t text, use the internet or send pictures. The phone was very confusing for the 84 year old. She was getting calls around 6:30 in the evening but they didn’t show up in her recent calls until around 6 or 7 the next morning. We finally gave up and switched her back to ATT. The Great Calls company had just drafted her account and won’t issue any refunds. Their phones are not intuitive and cannot be switched to a different carrier because they have no place for a SIM card. I recommend avoiding Great Calls. I recommend avoiding them.

Updated on 03/28/2019: I wrote a review yesterday giving the phone 3 stars, that was before I discovered customer service lied to my 78-year-old mother on the amount of refund, I bought her a phone for her birthday on March 5 of this yr, paid 176.47, that was for the 600-minute plan plus first months usage. We canceled the phone with only using it less than 2 weeks and 55 minutes later because whenever my mother called anyone, no one could hear her because the phone was distorted. When my mother canceled they told her there would be a 10 restocking fee and 10 dollars for something else.

I purchased two phones. The first phone had three design problems: 1) moderately poor quality sound, 2) the charger is "sided" so that older people with poor eyesight can easily plug it in wrong and damage the connector (ruining the phone); and 3) If you are right handed, it is almost unavoidable to accidentally press the volume control and turn down the phone. This affects the ringer volume and an older person may not be able to hear the phone ring. Then I purchased a second phone because the first would no longer charge due to issue #1. AND it somehow also lost the capability to be charged from the cradle. As an aside when you set the phone into the cradle to charge, the phone does not seat very well, and it is easy to miss seat the phone - which moves around.

When I get a call in the car, I cannot hear the caller very well because the volume is so low. I tried raising the volume on the radio (which worked great with the Jitterbug flip phone) but to no avail. I also raised the volume all the way up on the phone volume control (again, no luck). Please help!

We had to change service because Verizon towers do not cover our area adequately. The coverage maps are not detailed enough. We thought it was just at our house, but it was also in our whole area--50-60 miles. We had a few times when it was okay, but most of the time, parts of sentences in conversations were dropped. We have now changed to **, and they use the AT&T network and towers. The service is so much better and cheaper. We are sorry we did not change sooner. The CS Representative said she was aware of the spotty connections because of the fact we live near the Sierra Nevadas. It's too bad they did not tell us that when we signed up.

Updated on 02/25/2019: I had tried what they recommended many times including clearing cache, force stopping. Finally I did reach someone from the company and he had to speak to 2 supervisors over 2 hours of time before it was finally resolved by resetting the entire phone back to factory settings. However, when I requested him to at least give me credit for the time he used in fixing my phone due to his inexperience or to pay back the neighbor for her minutes of 120 who lent me her phone, he had no response and couldn't help me. I guess it's on the customer to "suck it up" every time they have a problem on their own end! Sorry I have had such miserable experience with them.

My husband and I both had Jitterburg Smart Phones. After 2 years we started having trouble and my husband's phone 'died.' My husband purchased the new Smart 2 for us at Best Buy. When he called to activate new phone, they disconnected my number and gave it to him and eliminated his number altogether. This was when he was at Best Buy for the transfer of contacts. In the meanwhile, I was without communication for 3 hours, unknowing why. It was scary and frustrating. My husband came home and was on the phone with Great Call for over an hour trying to fix this problem. We finally got our respective numbers back, but could not access our contacts.

Updated on 02/10/2019: My Jitterbug Smart phone 2 continued to self delete messages so I called the number that the Jitterbug employee suggested in response to my last review. The number ended up being just one more person that was trying to resolve the issue that I was having. After that attempt to fix it, within two hours my phone was still self deleting text messages. I called and spoke to someone else and she continued to try to fix the phone.

A little over a year ago I purchased A Jitterbug Smart Phone. The sound quality on the phone was terrible. Everyone I talked to said they had difficulty hearing me and that I sounded like I was in a tunnel. I called Great Call Customer Service and was told that the poor sound quality was probably due to my location and the fact that I lived in a brick apartment building. This was not accurate as everywhere I called from I experienced the same sound quality problem. I am not a tech savvy individual, which is why I chose Great Call as they claimed to have great customer service. I did not find this to be the case. Sometimes the service representatives were patient and helpful, but more often they were short and impatient, sometimes even downright rude.

I was initially excited to get the Jitterbug Smart phone, planning after long last to upgrade from my flip phone. The process of buying the phone took way too long, and in hindsight I now see that should have raised a red flag about Great Call. The day prior to my plan beginning I set up in a quiet room in the public library to begin what I presumed would be a quick and painless procedure. After all, the phone is advertised as easy to use. Almost two hours, and three very frustrating calls to the "customer service" line, I was out $10.00, which the Service Manager, a totally unhelpful Maria refused to refund to me, claiming that a "restocking fee" is an industry standard.

My mom bought a Jitterbug Smartphone because she has a hard time with things that are too complicated, she liked the bigger icons and layout of the Jitterbug Smartphone. She had problems from day 1 of using the phone. The sound was terrible, the functions weren't helpful and they were never able to set up her voicemail. I did some research to find that she was paying more than she needed to for services she wasn't using. I researched other companies and found a better fit for her. When I called GreatCall to cancel her service the employee asked me why I canceling the service. I was very honest with her and told her I felt like they were taking advantage of seniors and those who are disabled by charging them for things that weren't necessary and claiming that their rates are low. Compared to Verizon or Sprint they might be low but not compared to Straight Talk.

Jitterbug Smart: touching a button often brings no response; other times it works as expected with a light touch. Other times it takes a very hard strike to obtain ANY response. Phone will self-activate a call. Twitchy!

We got the Jitterbug 2 for my grandfather. He uses an iPad and Apple TV already. He is learning the phone and seems to like it. However he keeps accidentally dialing 911. Is there a way to turn this off?

Purchased as a gift for my mom who is a long-time Jitterbug user. Visual Voicemail does not work and the company will NOT provide its customer service personnel with any insight as to when and if this issue will be corrected. Since the Phone and Voicemail are the most critical functions for seniors, the phone is of essentially no use at the moment and should not be sold to the public. I strongly recommend any potential buyer, call Jitterbug and confirm that this function is working before making a purchase.

In attempting to activate the phone for my elderly grandfather, I felt very rushed to approve the 'included' package. Since every added feature is an additional cost, 'included' just means more expensive, but rep was trying to stay vague and rather defensive when being asked about the final cost. Sure enough, rather than the $14.99 price advertised, the rep was trying to get my grandfather on a $30+ monthly plan. I can only imagine how many elderly people are overwhelmed and signed up to a more expensive plan than they expected.

Purchased two Jitterbug Smart phones, had issue with both transferring phone numbers over. Took two days for one and numerous calls to both companies (3 to 4 days) for the other one. For problems with phone, can't do online, can't change plan, have to call customer service for everything. Had issues after transferring number with phone still not working, had to call customer service and reset phone, had to call again for voicemail wasn't working, had to call another number to get it reset.

I bought this as an "easy to use phone for seniors". But the phone is not only not responsive, but is also so dumbed down that you cannot do simple things that you expect of "smart" phones. The interface is not intuitive. The website is terrible, with little help or information. And when I called customer support, they could not answer my question and were rude about it. In my opinion, this is probably the worst cell phone out there, hands down, even for a senior.

This phone does have some good features and customer service is very responsive and helpful. However I wish I had never bought it. If you do not need the call for help feature, and you accidentally touch the call 5* button, 911 is called immediately. If you tell them it was a mistake, they still have to send a state trooper to your home. He tried to disable it for me but it cannot be disabled. This red button is omnipresent and just a fraction below the video button. Is everywhere you are on the phone. So if you do not need LIFELINE do not get this phone. Also if you try to send a picture it is way TOO easy to send it to the wrong contact. The picture taking feature can be OK but if you do not have super steady hands it blurs and you could easily touch THE RED BUTTON. The talk text feature is too fast for means I can only say a few words. It does however call well and texts ok. Wish I had done more research. I am mid 70s and not good with tech stuff.

We were excited to sign up with GreatCall and get the Jitterbug Smart Phones in November of 2017. By today's date, December 19, 2018 we have had to have a total of 6 replacement phones. These phones work for a short while and then will not allow any calls on or out and no texts in or out. I have spent untold hours calling customer service from another phone to resolve this. Each time I am told and it shows on the screen that there is no sim card detected. I have been disconnected when talking to technical support and then have to call back and start all over again on several occasions.

and asked what happens next, they told me that there was a $10 restocking fee by Christopher. Madeline (the previous customer rep) told me that they would waive that fee. I asked to speak to a supervisor and Christopher told me he was that as well. To my shock, he told me that I would have to pay their shipping costs, which I had previously never been told. I would never recommend Great Call because they are very difficult to deal with. It was a very unpleasant experience. I just hope that my account is credited with the correct amount.

I'm legally blind and my other cellphone was just too little. I got the Jitterbug Touch and I can see it. It helped me. My friend programmed the phone numbers and told me that my phone doesn't have very much data. I called the support team because I wanted to talk to the lady that sold it to me, but they made me talk to a tech support man. The tech told me that it only has 6 Gigabyte and if I go on Facebook, it will use up my data right away. I was disappointed in that because the gal that sold it to me that kept calling me, acted like everything was great. So, I felt she misrepresented it when selling me the phone. The phone itself is really nice. It's big, and it's for a person like me that has trouble seeing. I can see it with my magnifying glass, so in that way it's easy. I just need somebody to sit with me to show me a couple things. I've referred people to Jitterbug, but I wanna change phone carriers to see if I could get more data.

People spend a lot of money on cell phones now but I got mine next to nothing. I’m not gonna spend $1,000 for a phone. I know that the Jitterbug’s are sold at Best Buy right ahead and a couple other places so I went down a little for a ride and explored. There’s this Jitterbug for 150 bucks. I had the salesman on the phone who said, “If you actually wanna do it today, instead of waiting to make up your mind I’ll sell it to you for 75 bucks." So I got my phone for $75 and this phone could do a lot of stuff.

My wife wanted me to upgrade, so she got me some Jitterbug. I play games on it. And because I’m a landlord I got to have a phone because my renters call me. I gotta have a phone so I’d see what they want. Sometimes, when I’m trying to hang my phone up, it won’t hang up, or it dials somebody else’s number, and that really makes me mad. Nevertheless, I would recommend Jitterbug.

I’m a senior citizen and I didn’t have any knowledge at all about smartphones. Jitterbug advertises that it's one of the easiest, and my husband went to Best Buy and spoke to them. They concurred that it would be the easiest one to learn on. However, I had trouble in the beginning as I kept getting calls. I'm in an area code 631 and they gave me a 516. There was some person's name that took up the whole screen across, and when I would call my grandchildren, the customer ID would come up as this name so they didn't know it was me.

I am satisfied with my Jitterbug Touch. I don’t use it a lot, but it’s not that hard to use.

I am a senior citizen and I wanted to go to a smartphone so I got a Jitterbug phone. I enjoy using it and I have the less expensive program I can have. I like Jitterbug very much and would recommend it to someone else.

I had a TracFone and I loved it, but I couldn't get anybody to speak very good English, so I had to cancel it. I changed to Jitterbug and the reps and I communicate and understand each other. They're very nice to talk to, but Jitterbug Touch advertises how cheap the plan is and by the time you get it, you get the tax as well as text and data. Everything is not that cheap and they should offer more options. I just wanted it for the convenience and I don’t use it that much. I lowered my phone usage and got less hours and the reps were very good about it. Another thing is that I thought Jitterbug would be easy for my age and it’s not. The instructions aren’t that good, but the button is good.

I’m restricted really bad and I can't move around. I wanted something for whenever I decide to go out in my car and I wanted a feature that in case I would've blanked out or something happened to me, it would contact somebody for me. I live in Crestview and Fort Walton, so in case anything happened when I travel back and forth, I could just push the button and get medical help. My son has a phone and he started looking around for something good for me. He found the Jitterbug Touch cellphone and I got one. So far, everything seems to be working fine and I'm satisfied with it. I’d totally recommend it, too.

Today is my mother’s 84th birthday and went to Cheesecake Factory and after went to Best Buy to look at the Jitterbug smartphone. I have seen them advertised on TV. Conceptually I thought it would be a good product for her. Bought the phone and Best Buy staff said I can easily activate service by calling Great Call and activation fee is $35. I called Great Call and I was informed the $35 activation fee became $41. This extra $6 is not an issue for me but it could be for an elderly person on a fixed income. The customer service rep was waiting for the new phone number to show up on her system. She told me to set up the phone and got an Error 2. She asked me to reset the phone again and got an Error 5. She said she could no longer help me and transferred me to technical support.

Everyone had cellphone and I had to get one so I bought the Jitterbug because they claimed it was so easy, but I’m not finding that to be true for me. But I liked it when I used it. I like receiving texts to get pictures.

I cannot review the phone as I wasn't able to get past the poor customer service! I was disconnected and when I was able to reach someone they were very uneducated about the product and services! I bought the phone today and will be returning it to the store tomorrow! No way my 80 year old mother would be able to deal with the poor customer service. Too bad because I was looking forward to getting her a phone she could actually use!

The weather app on Mom's Smart2 phone pops up an ad! I called Customer Support to find out why and how to get it to stop. I got bounced around to 6 different people or "departments" and never did get the issue resolved. Their reps either barely spoke English or were just downright rude. Think HARD about going with this company. If you have problems with the phone itself, you'll find yourself ready to throw it out the window trying to get help from their customer service. ZERO stars!

My daughter got me a Jitterbug for Christmas. I use it for making calls and receiving calls. I got my family on the list. I also take pictures with it. I’m satisfied with Jitterbug.

Placed the order by phone and waited about a week. Called the number that comes with the phone to initiate the service and no one answers after 6 minutes. Tried a second time and same. Called a different number, one from their website, to transfer my old number over to the new phone. Transferred about six (6) times before I got someone that knew what they were doing. Finally got a woman on the line named Brittany who was patient, understood the problem and was knowledgeable. It did take a while dealing with another carrier but she got me connected, checked to make sure it was working and was very gracious.

I like Jitterbug Touch but I don't know how to operate everything on it. I read about the phone in a magazine and I got it since it looked like the numbers were big enough for me to see. I also like the 5Star helpline service.

John still struggles a little bit with using the Jitterbug. I wish the home screen would have icons like an iPhone does, where you could just push the buttons on the icon. That would be easier instead of the current menu because it's a little difficult the way it's set up for him. Also, it's not loud enough for him even when we have it on full volume. But overall, Jitterbug is a little more user-friendly for the elderly population. I'd recommend it to a friend and older friend.

I had a little phone that was driving me crazy and didn’t really do much so my stepson bought me a Jitterbug Touch. All I do with it is talk to the people if I don’t turn it off by accident. It's better compared to my old phone but I don’t use it very much. It’s a minimal part of my life. I wish it was simpler. I’m an old person and I don’t know a whole lot about it and how to works. Fortunately, I have a genius stepson who helps me, at least, to get by.

for receiving calls, receiving voice calls, attempting to acquire help with these failures and waiting two hours+ for a reply to correct voicemails. Now I am not even able to open the Smartphone to the home section to receive a call that the blinking light indicates. It is very important that I receive all calls especially regarding doctor's appointments etc.

I called Jitterbug up and told them that I wanted to try their phone. I got the Jitterbug Touch and it’s hard for me to use because I’m 88 years old. I still have a hard time with it but I’m making it. I've also spoken to their customer service team and they've been fine.

Save your money!!! Have spent 2 days and over 8 hours trying to activate this phone. Support is awful! After 2 days, numerous transfers to other departments, multiple restarts, and several request for a new phone, support finally decided they would replace phone. This time they said they would send an already activated phone which we did not want. Guess what? It will be at least 3 business days to activate and another 3 business days for shipping. In the meantime, my neighbor who is 83 years old, has no phone.

I use the Jitterbug for calling, but I also like the fact that I can text and email with it. I got too much phone for my use, but I’m gonna keep it.

Had a great deal of difficulty to transfer/download contacts in phone to car for hands free dialing. Brought car to dealer - they could not do it. Contacted GreatCall cust serv - after disconnect and 2 holds - they advised me there is NO capability for “smart’ phone 2 to upload contacts to auto. You must dial using phone - then it will come over auto speakers. Sad for a 2018 phone. It also seems you can't send a text and photo together - they must be separate - at least that’s what I have discovered - could be me, I don’t have a Jitterbug because I helped Bill Gates. GreatCall did fight for me to get my old phone number from Sprint - good job, took 3 days.

I’m legally blind, and I went with Jitterbug Touch as I can see the numbers and stuff better. I have learned to use the voice search, too, and it is easier. The phone is all right, except that I’m still not used to how to call in a missed call. I haven’t had anybody who was able to help me set it up. Had I had that done, I’d be a lot better off. It would be a lot easier if they would either print the instructions in a larger print or if I have someone where I bought it that could help me do that. They didn’t when I bought mine at Best Buy. Nevertheless, I would recommend them.

I saw Jitterbug Touch in AARP and it looked like it might be easy enough for me to learn. I got it and it's an appropriate size but it isn't easy for me to learn. I’ve had it for about six months. I try and keep it on me because my children want it that way. But most of the time, it is out of my sight and it’s out of my mind. I cannot answer an incoming call. By the time I get to listen, they’re gone and that’s the only complaint I have. Other than that, I have learned to text and photos and do a few other things. I would tell anyone who asks that it’s a good buy.

The absolute worst network to ever exist. All four people spoken to plus a manager said different things when poorly attempting to answer questions. There is no reason for a company (that's supposed to be put together and everyone is supposed to know how to answer questions correctly) to have all totally different answers for the same question. Train your staff.

I thought Jitterbug Touch would be easy to use and I see everybody working on them all of the time. I said, “Oh I need one of those.” And I purchased one but I wish I got the little one. My Jitterbug Touch is smarter than I am. It’s wonderful. I just don't know how to use it. So, I just have it in my purse to call for emergencies.

Jitterbug Touch has been very good, and I liked their price. Trying to get the right number before was frustrating, but I've got less frustration since using Jitterbug and it has been very successful. I'm satisfied and I highly recommend it.

I had a Jitterbug Smart phone. Sometimes people I was calling could not hear me. Some calls did not ring my phone but went to voice mail. I had 2 replacement phones with the same results. Customer Care wanted to send me the Smartphone. I refused. The refused to give me any type of refund. The phone never did work correctly. This happened within 90 days but was outside the 30 day refund period. Now where can I use the Jitterbug Smart phone?

I had a phone from a different provider which wasn't good. Conversely, my daughter had a wonderful experience with Jitterbug. But then, when I asked her to help with the phone I had, she told me she was having trouble with it too. So, I got rid of my phone and got a Jitterbug instead. Currently, I use it mostly for emergencies. I also use the phone and text features. Though I haven't interacted with their reps a lot since the initial application, they have been very nice to me.

I have a Jitterbug smartphone and I can't get used to it. There is something wrong with the device and I would like to trade it in for a regular flip smartphone. I'm dissatisfied and I'm canceling.

I needed a cell phone for safety reasons. When I was listening on TV, the ad said a Jitterbug was so easy to use. Furthermore, I have several friends with phones who told me that if I got a Jitterbug, they would tell me how to use it. Eventually, I got one but none of them ever told me how to use it. I tried to use it myself but then it goes by itself somewhere else and I don't know how to get it back. Currently, I only use the phone I have for its emergency button. I'm older and I might not be able to learn how to use the device over the phone. Somebody sitting beside me and explaining to me how to use it would be better. Even so, I'm paying for the phone despite the fact that I'm not using it, so I'm thinking of canceling. Nevertheless, if I could use it, it's a good cell phone to have.

Jitterbug Touch's advertising in the AARP newsmagazine had me convinced that I could handle the phone but so far I haven’t been able to do it. When I started with it, my granddaughter helped me. I told her to go ahead and put the lock on it, and I have never been able to unlock it. I shouldn’t have gotten a smartphone to begin with because what I have is a flip phone and I have never gotten beyond the technology. I need to talk to a technician and help me through it, but I’m a little apprehensive because I got burned one time before by some technicians from another company. But so far, my experience with Jitterbug Touch has been fine.

I've heard that Jitterbug Smart is really good and simple, and I tried it out because I have never gotten one of these things before. I love what I can do so far and I know there's so much more that I can do with it. I'm 72 and it's easy to read the big screen. I'm not using everything I know it can do because I don't know how yet. I mostly use it for my Bible study and lessons that I have to do because I can get them on the phone. But I want to learn how to get on the internet and look up things. And now that I'm learning pretty good how to install that stuff up, I want to go a little further. I went to the library and they were helping me with it, and then I got sick and had to miss some of my lessons so I've been playing with the phone on my own. I also need to learn how to find the medical help if I need it since I'm alone. The phone seems to be a good way to keep in touch.

Since I’ve quit working for this large company, I don’t use my cellphone nearly as much as I used to. And then my cellphone bill was too high, and I was paying for stuff that I wasn't using, so I went with Jitterbug. They were very professional when I talked to their team. And it's been a great experience, so far. I’ve used most of its features and they’re great. It gives me the weather and I have access to the internet if I need to. I'm getting older in my years, so the numbers on the phone being bigger is great as well.

I thought I was buying a phone that was easy to use. Three months later I still can only make a phone call after numerous calls to Great Call for help. Their directions are incomplete and assume some basic knowledge of phones which I do not have. My email connection to Google was declined because of insufficient security on the app. This is a waste of money unless it had come with an in person training course. I will replace the phone with a truly easy phone. The only people who would find this phone to be easy are educated in the setup and use of phones like this.

Jitterbug Touch is a good phone and you can do a lot with it. The phone looks okay and I can see the buttons. Also, their team has been friendly when talking to them. I used to have two cellphones years ago, but one of them didn’t work out and the other one was too expensive. I’m not really computer-savvy and I don’t use the Jitterbug service a lot because I lost contact with a whole bunch of people. But, I know I can get help from other people with it. Overall, I like the Jitterbug phone and I can’t say anything against it.

Jitterbug was said to be easier than what I had before. But I don’t understand a lot of stuff about it. The only time I use Jitterbug is when the kids call or I call somebody. The reception is good when they call in. However, I don’t really use all the minutes and we get this sound that is not like when somebody is calling. And it keeps that sound up a lot, so I don’t know if somebody is leaving a message and I don’t know how to get that text message. My daughter has a different one, but she doesn’t know why that it’s like that either. The features would be okay if you’d know how to work it.

The Jitterbug phone is fine and I like its features. Ivan uses it in emergencies and he can get on it easier than he did on the other phone he had before.

After reading reviews (including mine) it is obvious that this phone is a bad investment, yet Jitterbug refuses to refund me for its purchase and billed me even when I told them I would not be using it. Stay away from this. I formerly had an iPhone from Apple that I had NO trouble with.

With Jitterbug, I don’t worry about using the cellphone anymore because it's user-friendly. The viewing screen is much larger than my flip-phone, and the contrast of the color and the lettering is great. They also have this medical option on their phone. I highly recommend it. Their team is absolutely professional and very knowledgeable, as well. There was nothing I called about that wasn’t addressed quickly and efficiently.

I liked that the Jitterbug is big. I can see the numbers and use them, too. The numbers on the other phone we had are too small. I give the Jitterbug to my wife to carry around for emergencies. It seems to be good so far.

The Jitterbug Touch phone seemed simple. It wasn’t real technical and its 5-star helped a whole lot knowing that it is a convenient thing to have. It's also very easy to use.

I have had an iPhone for six years now and I have a degree in automated office management but this phone was ridiculously complicated to get set up and there was roadblocks at every angle. I spent a minimum of 17 hours over four days and multiple phone calls on the phone with customer service and different managers and each time I questioned whether the phone was rebuilt or if it was actually new and stated that there was something wrong with the phone and was repeatedly told the phone was fine until today when I finally demanded they return my neighbor's money and cancel his account and that manager finally admitted there was an expired Sim card in the phone.

Ok so we switched to the smartphone and now I am being told my cognitively delayed sister cannot not be tracked because once again we were lied to. We were told we could track her location and be able to block phone numbers. Now I am being told that is not the case! This is a safety concern. She goes walking by herself WHICH WE NEED TO BE ABLE TO TRACK HER ON THE MAP!!! It is really bad when we consistently get lied to from your employees. NOW WHAT NOW WE CAN'T MAKE SURE SHE IS SAFE!!! I need someone to contact me asap!

My Jitterbug phone has all been good for as much as I want use it. I have a specific purpose for it and it does fine for that. I’ve also had good experiences with the reps when they helped me set it all up.

My daughter said that I needed a smartphone. I got a Jitterbug Touch and I use it to dial out and answer calls. I have unlimited texts and I don't use it that often, but I wonder why every text go on to come and cost me 10 cents when I get my bill. I also don't really use too many of the features about it. Other than that, the phone is fine and I'm satisfied. I'd recommend Jitterbug Touch.

I saw the Jitterbug Touch advertisements in magazines and newspaper. I am 80 and my family wanted me to have some kind of support system because my children are living out and so I got it. However, I found it difficult to use. Yesterday, I told my 14-year old grandchild that we needed a date for him to show me how to use the phone since he was the one who set it up. He came over to where I live and put it on Wi-Fi. It’s matter of me taking the time to read the instructions and having him show me something.

I ordered my Jitterbug Touch and it was sent it to me through mail. However, I’ve been having a lot problems with it. First, I bought the little one and then I went to the bigger one but it calls peoples by itself. Also, the volume is very bad on it and I have to put the speaker on to hear the person calling me. It’s very difficult to use than the regular phone that I have. I don’t understand how to do it.

When my husband gave me the gift a few months ago for this phone, I did not think I would have a very sever problem with it. When they said they installed the app for Aol.com, it was working with Chrome, or the Internet app. For the past two weeks, I am unable to connect with aol.com. Today I called GreatCall for help in finding out why I no longer can use the aol.com app or Chrome, or even the Internet app to get AOL. The rep. tried various things, kept me on the phone for one hour, and then told me it was an AOL problem and there was nothing they could do.

I have been using iPhones for many years. My mother-in-law wanted the Jitterbug smartphone. We got her one and it took almost 4 hours to get this phone set up and it took my MIL over a week to get used to it and be able to just answer the phone. It takes steps just to get to the home screen. With my iPhone it takes only 1. I plan to trash this POS and give her an iPhone 8.

I have used my Jitterbug flip phone for over 10 years and I think it's time to replace it so I have been reading the reviews on the Smartphone. When you are elderly (I'm 88) if you don't understand today's technology, everything will be like "Greek" to you. Our Senior Center offers a wonderful free technology class to teach us how to use a computer, iPads and smartphones. I would suggest seniors check to see if their senior centers offer these classes.

It is very unfortunate that this phone has so many issues. Poor phone quality, disconnects calls, cuts out, low volume, voicemail doesn't work, difficulty retrieving calls and tech support is not helpful. You're better off going with any other smartphone because this one will make you feel stupid and angry.

My 4 year old Smart Phone stopped working. Can't call for service since it's my only phone and it will not let me call out. Can't get passed the unlock screen. That's why I'm using e-mail. Is it under warranty?? The SmartPhone is not as easy to use as they state, and it cost a lot! It's not as easy to use as GreatCall states. I still have an old GreatCall flip up and one with a keypad. Both these old ones were more reliable. Can I go back and reactive the Flip up?

I needed a new phone and I got a Jitterbug Touch. I use it when I'm going out away from home and I have it for years now. I feel safer having a cellphone.

The Jitterbug Touch looked like a nice one. I saw how big the letters and the numbers were. They were so easy to see and I even recommended Jitterbug to Colony Place, which is an assisted living facility. I had a different type of cellphone before and I spent hours trying to figure out how to use it. On the other hand, I'm super pleased with the Jitterbug Touch. I've never had one so easy to use. And if I need help, people would help me anytime and the customer service reps have been awesome. They're kind and they help you out as much as possible.

My user handbook arrived TWO WEEKS after the phone. Needless to say, I labored over the phone without any help from you. Please extend my trial period as it will run out before I can use the phone easily.

The Jitterbug Touch has really good instructions on how to operate it. I like that I can text because I can get a hold of my daughters any time then. I've had the phone for a couple of months now and I'm taking it slow on learning how to do everything.

I liked the way the Jitterbug Touch looked right away because it seemed easy and I’m glad that I took the opportunity to buy it. I’m 86 years old and this is a very simple phone for me to use. Everything is right on top so I know exactly what I’m doing without the hassle of going through it. I like the way it works and the way it looks. I’m not a phone person that I’m on my phone all day long but when I need a phone, this is my phone. It is very reliable to me and I love it. I would and have recommended it.

I had a flip phone and when I was in California with my daughter, we drove to Best Buy and they got me a Jitterbug phone. My Jitterbug has been good for me. I enjoy it and I'm glad that I’ve got it instead of the other phone that I had and do things on it and stuff that I couldn’t with the other one. I’m happy with it. Sometimes, it kind of goes black on me and maybe I’m not in the frequency, but there’s something now that's affecting it possibly in the interstate back in there and with some trees. I’ve got a couple friends who have flips and I told them that they should get a Jitterbug.

there follows, the boilerplate info to call them from another phone if they still have a problem.

Bought this for my 80 year old Mom because it is supposed to be easy for seniors. I have an Android and an iPhone and I could not figure out the Jitterbug! When my mom got $179.00 taken out of her bank account for overage on minutes... they said it was her fault and they could do nothing to help. They said they sent voicemails to let her know she was close to going over, but she did not have her voicemail set up, so did not get them. We did not know the mailbox was not set up as the message said you have reached **'s "Jitterbug". Bad customer service, hard phone to use, hard to set up... would not recommend for anyone!

I am 86 and I'm going blind, and I have not kept up with the times and moved into the 21st century comfortably, but I don't have kids or grandchildren to help me. I read an article in the AARP magazine with a magnifying glass and it said something about the Jitterbug smartphone that you can talk to. That was what I needed so I sent for it. But since I have never done any of this stuff, I wish that the directions for using the phone were a little more explicit than they have been for moving my fingers around, setting the phone up, and moving the screens. Until someone moved the screens, I didn't know that I could do that. Also, I didn't know that I could enlarge and move the icons around by finger pressure.

I would recommend the Jitterbug phone to my friends. I like the fact that in case of emergencies, I could be connected with someone. The Jitterbug representatives were fine too. The only thing is that I can’t get the ringer volume up, because I can hardly hear my phone when it rings. And I'll like the phone once I learn how to use it. But the phone is fine.

Jitterbug is good. Everybody is sincere and they give me confidence in what they’re talking about. I had a Jitterbug and I turned it in and I had another one, but I couldn’t find it. My first one was one of these cheaper ones like a wallet-type thing and the second one was like a screen. And then, I found my original one, and they discontinued charging me for it, but I have all my phone numbers listed there, so I’m holding on to it.

I have a tiny little cellphone and I thought that the Jitterbug phone would be good. But I can't seem to get the grip of the Jitterbug phone. It’s been a long time since I’ve used it and I got to get somebody to show me again how to use it. I am 84 years old, so it’s hard for an old woman to learn new tricks. But I would recommend the phone to a friend.

I had a TracFone before and with my eyesight and my big fingers, I was having a hard time punching numbers on it. I needed something bigger that I could see. I got a Jitterbug Touch and I'm pretty satisfied. My daughter called them the other day because I locked myself out of the thing. They were very helpful and taught us a little secret how to turn it back on. If anyone asks about Jitterbug Touch, I'd tell them if they're at my age and has problems with their eyesight or whatnot, this is their only way to go.

The safety factor of Jitterbug Touch if you fall down and that you can push the button led me to get one. I carry it around. They also have this other little Jitterbug I wear around my neck but I didn’t wanna get that. I wanted to see if I could enjoy the phone, but I’m not quite sure I did the right thing. Still, as far as what I know, I would recommend it

The GreatCall Jitterbug is a great concept but this company falls far short of its promises. We purchased a phone for our 98 year old mother. We’ve had the phone for two weeks and it is non-operable. We called customer service for help, properly identified the account (and have all account information) but they would not speak to us because we couldn’t remember the password for the account. They said they would call the number on record to verify but never called. We waited 10 minutes to speak to a live person the first time we called and longer the second time. We’re cancelling the account and switching to a different company. These people are extremely difficult to work with and their product doesn’t work.

I am trying to reach someone for an explanation as to an unauthorized payment. Phone waiting times are interminable! I authorized a payment when I connected the service, and here it is, a few days later, and an unauthorized charge appears on my bank account! I don't want to have automatic payments; I did not authorize automatic payments, especially with company that can't be reached by phone!

I have had the GreatCall Jitterbug Smartphone for less than a month. The phone is now non-functional. If I could give them 0 stars, or even a negative star of some value, I would. The phone is a very nice looking piece of junk. I live alone and right now, I have no way of communicating with anyone. What a crappy company.

I had Jitterbug years ago. And then you couldn't leave a message. Then they said they had it fixed and the second time, the rep said that should have been fixed and I said mine isn’t. He said it would be about two weeks, but I said, "Mine isn't fixed yet. I can't get any of my calls." So they added on to it. They charged me for it anyway and I said, I was working at the Logan house, which was like a Ronald McDonald house. And then, I was working at the in-home care job for one day, on Sundays. And they really messed up on it and I said, “I missed two calls, they wanted me to work extra,” and one is was minimum wage and the other one was $90 a month. And they charge me for that anyway even though I wasn't getting it.

Bought the Jitterbug smartphone; was unable to receive or make calls. Actually it did make a couple of calls and I received one; was able to text and everything else worked. Bars showed I should have service; called GreatCall and the phone tech said he would send an update and that would fix the problem, it did not. Called another tech. Spent about 40 minutes trying to resolve the problem; she suggested I should use phone when I am outside; not a solution. I had to excuse myself from the phone to take care of a client request, when I got back the tech was gone and I was informed they cut off my service; which is okay since it did not exist.

I was an iPhone user for many years, but made the decision to look for a cheaper phone/plan. The Jitterbug Smart was a great choice. I was really afraid I'd miss the functionality of the iPhone, but switching to Jitterbug has been seamless. And I don't miss the exorbitant monthly charges one bit! Jitterbug's customer service is great staffed with happy, friendly, very patient people who answer the simplest questions with as much care as they do the more complicated ones. I couldn't be happier, and wish I'd made the decision to switch to Jitterbug long ago.

Worst smartphone ever. Random lavender screen pops up; unable to use phone, tried factory reset, calling support - useless. Seems like it has a mind of its own sometimes. My son (pharmacist) is tech-savvy and gets very exasperated with this device even though he thought it would be something that I would enjoy and derive great benefits from such as being able to access the internet everywhere and use the GPS. Buttons on the side of the phone are very touch as well. The concept is good - providing an up to date technology that's easy to access, but the execution of all aspects of this phone and its service are unbelievably flawed. It's as if they threw it together at the last moment as a way to exploit unwary seniors on a fixed income!

My wife picked out Jitterbug Touch for me and she’s got one too. I’m a retired police officer and I normally didn’t go in with the gadgets, but she insisted that I get something when I’m by myself. So, I take it with me all the time. I know how to call home and press the other button to let them know if something goes wrong, but I don’t know anything else about it. I’m 90 years old and I’m still learning. I’ve got a couple of paraphernalia that I’ve looked at telling me how to touch this button on this end and touch it on that end, and that's very easy to read. As long as I can find the call home button then I’m okay but I still intend to learn a little bit more about it.

I am a Senior Citizen & have had Jitterbug Flip-Phone for 8 years (NEVER had ANY problems with usage OR Customer Service). Was told I had to get a new phone (because - according to Jitterbug - my 8 year old Flip-Phone wouldn't connect to their new network). Got a "Smartphone" 3 weeks ago & have had nothing but PROBLEMS: 1) Cannot hear when people call me, or hear messages left on voicemail. 2) Voicemail CONSTANTLY has problems (have had to call Jitterbug 6 times already - they say they have had problems with it - okay - so FIX the damn PROBLEMS!!!) 3) Prices for services are RIDICULOUS.

I purchased a Jitterbug Smart for an elderly relative... An engineer who's able to understand technology, but has definite aging issues. It was a remarkable amount of trouble to set up. The phone works OK, but just OK. We've had repeated problems with unintended redials, something GreatCall support told us they are aware of but have no intention to fix in this generation of product. The tracking of location is terrible. The updates are infrequent, laggy, and frequently completely wrong. There are all sorts of little oddities. For example in the app the same screen will sometimes refer to a given day as "yesterday" and sometimes as "22 June", on the same screen.

I am not satisfied with the Jitterbug Touch. I initially wanted one for senior citizens and it's easy to learn about but I am still having trouble with it. I just use it for calling. I wish I had gotten a SmartPhone instead of what I have. Their customer service is very nice, though.

Jitterbug sounded like it was going to be something that I could do and understand. However, I don't like it at all. It doesn’t function for me. I read the directions which said, “Do this, that, and the other thing.” And I do those things and there’s nothing there. For instance, when you want to answer the phone from the top right you’re supposed to say, “Answer.” A lot of times there’s nothing there and I can’t answer it. My daughter wants to bring it in since she thinks it’s just something that can be fixed, but when I had my family try it, it was not working for them either.

This phone was a big disappointment. I'm 81 years old and it's too complicated for me. My experience in calling the company for help has been negative. I've read the other reviews, mostly negative so I know I'm not imagining strange happenings. The phone calls people without my touching the buttons. When someone calls me an operator is heard saying something (?) and I have to wait until they stop talking. The volume is too low, the phone needs to be charged very frequently and I suspect if I needed the 5 STAR assistance I'd be dead before the call went through. When a person gets in their late 70's and up, it is hard to go from A to C or D. A to B is OK. There are too many steps involved in using the phone and this makes using it a learning experience every time. It would be wonderful if there was a network of techies locally that would come to our home to help us learn to use the phone. I'd pay for this service.

I would not recommend the purchase of the Jitterbug phone. The worst customer service. I ordered the phone to see what it looked like and without my knowledge they started charging me a monthly fee! What a hassle to return it! The phone was difficult for my father to use!

I was looking through my phone and I happen to see Jitterbug Touch and I gave them a call. I needed the phone immediately because my daughter went to Egypt with my grandkids and I wanted to keep in touch with them with a reasonable price for a cellphone. I love the Jitterbug 'cause I don't have difficulties doing anything with it. I enjoy the Bible, the games and everything on the phone. I can see my grandkids in their pictures and they can see me. If anybody wants or needs a phone, get the Jitterbug.

There is nothing smart about this phone. It dials numbers in the middle of the night while sitting on my nightstand. You can’t hear when someone calls, and it never works when you are using prompts. I’ve owned many cell phones in my life, but this rates as the worst by a long shot.

Jitterbug's price seemed fair and the reviews I read on it said a lot of good things about it. I got a Jitterbug Touch, and it's convenient. And I have it for occasions like when I have car trouble and I need to call my wife or she needs to call me for something. The only thing is it says on the magazine that I get three gig of data on it. And on the first month that I had it, it came up with a note that warned me that I only had 1.9 kilobytes of data left, and I hadn't done anything that would use up data.

We were in need of a cellphone and we walked in the store and bought a Jitterbug Touch. They said it was easy to use, but I don't agree with them. Answering the phone is difficult. There's a button in the center of the screen and you have to put your finger on top of that and scroll it to the right before you could answer the phone and it doesn't always register. In fact, about half of the time, it does not register when you scroll to the right. I have asked if there's something wrong with the phone and they said there's none and that it does that. It's been satisfactory and I'm not very dissatisfied, but I don't think that it was cracked up to be what they advertised.

I very seldom use the Jitterbug because it takes so long for it to come on. If I carry it around with me and something happens, by the time I get the phone on, it’s gonna be too late. I could leave it on but then you have to charge it all the time. When I first got it, I don’t know if I had to activate it. The rep told me that I have to make sure that I plug it in every night to recharge it and I could leave it plugged all night long. That doesn’t help either. I’ve got a plug in by the bed but if we don’t have any power and something happens, then I don’t have the phone.

I was convinced that seniors can use Jitterbug Smart's phone easier than some of the other phones. I spoke with the Jitterbug rep and he sold me the phone. Somebody calls me on my phone and I answer, and I text some people with it. I have recommended Jitterbug Smart.

I purchased a Jitterbug Touch and I carry it and make sure I have it when I'm in the car. I've had no problem with Jitterbug, and I'd recommend them.

I've had nothing but problems with Jitterbug trying to figure the damn thing out. And every time I do something, it works differently. I don't know why it's so complicated. I wouldn’t recommend this phone to anybody. My neighbor finally got it up to the top volume and I still can't hear it. And I tried to call the people or get my voicemail and half of the time it works and half of the time it doesn’t. I've been busy and I haven't had time to spend with it and then when I go back with it, it's like I'm starting all over again.

I've had several different phones and my daughter told me, “I believe you’ll like that Jitterbug.” So I said okay and then my sister who lives in Houston also has one. I've also seen that in a magazine and when she was here one weekend, we just went and got it. Someone else had my number and a lot of times I get a call from this guy and he’ll leave me a text. I don’t answer him but some of them are not too nice so I just take it off and go on. Then I got a lot of out-of-state on them but I don’t answer those either. In fact, I got a call in just my local phone this morning and it had my area code number and it was a guy trying to sell me life insurance.

I saw Jitterbug in a magazine and they said it was for older people so I got one. But I'd like to get a cheaper plan. Also I don't think it’s the easiest thing they got out to be. For one thing, whenever I'm using it and talking to somebody, some woman’s voice comes on it and says, “You have reached the voicemail of Carol.” I don't know where she comes from or what but then it hangs me up. But I like that you can Google on them. But the phone is not what I expected.

I used to have another carrier and had a phone that was refurbished. I was having trouble with it so I figured I jump ship and went with Jitterbug Touch. So far, I'm semi-happy about that phone that I got. The $45 a month is a lot of money for me and I only use so many minutes for talking and I don't do any data stuff at all. So, I have to see if I can drop my whole program. And, I'm on a limited income so I'm trying to cut down on things. One time I called their customer service because I couldn't get something to work on the phone. The help menu that you can get both on the phone and online wasn't helping me out with the question I had. So I ended up talking to somebody. Overall, the whole thing is a good deal but I need to do some changes. I have nothing against the company itself. It's more my personal situation that's really drawing me to the floor.

My husband wanted a Jitterbug Touch so we got it, but we don't like it. We were on our son's Verizon thing and we thought we're getting something simple 'cause we really do not use it. We always forget it. We're gonna have it just when we went for a drive, but we always forget it, so we changed. We're 85 years old and we should have got just the plain one, not the smartphone. I didn't want it in the first place and my husband hasn't been able to handle it. I know it's us, not the phone. We do feel better if we remember to take it along, but we drive so little and short distance. The only thing my husband likes about it is that when we get an email, it dings on his phone through my computer.

I got my Jitterbug Touch cellphone for emergencies. Sometimes I remember to charge it and sometimes I remember to take it with me. It’s supposed to help me if I’m on the road and that was the only reason I got it. If they could have somebody over here to walk me through it every time I think about using it, it would be great. It seems easy enough and self-explanatory if I just focus. Other than that, I'm not really into cellphones. I would rather have a button which would be better for me because the phone’s never near me. So, it wouldn’t do me much good if I fell somewhere. But now, I’m thinking about getting some texting privileges so I can have contact with my grandkids and get into whatever century we’re in. I’d also recommend Jitterbug to a friend because for somebody that would use it and was phone-savvy, it would be fine.

I got a Jitterbug Smartphone for my cousin, who is low vision, and technology challenged. At first glance, the phone appears to be very user friendly, with large bright fonts and a fairly simple home screen. The address book is also very simplified and large. But when you need to get a little into the weeds, to do literally anything with settings, the display is very much like any other smartphone, but maybe a little harder to use since the somewhat simplified options make it less intuitive. If you have a constant companion who can help with all those inevitable issues where you need to just get back to the previous screen or make some adjustment, it’s just too complicated. They need to look at all the screens and make them ALL more user friendly. I will say that customer service and help were excellent, but not enough to offset the display issues.

I got a Jitterbug Touch as technology and I do not get along. I carry it in my purse for my personal use and safety. However, sometimes it's easy to use and sometimes it isn't. I have trouble getting back to the keyboard and I tried to make a call yesterday but can’t really say if it’s the phone or our local phone company which sucks. Other than that, I enjoy it and it’s not that expensive. The least I can do with the local telephone companies, the happier I am.

I ordered a Jitterbug phone for my dad. He has heart problems and lives alone. I thought this was the way to go. I waited a week for his phone to arrive. It didn't come. I called them and it had never shipped out. They said they was having problems with their shipping. I asked for my money back and they said they could not refund me because the order was pending. So I went and bought another phone from Best Buy. I talked to someone and they said just to refuse the order when it came and it would refund me my money and they would just go ahead and turn on this new phone that I had gotten.

Jitterbug has all the features and everything that I like. But I really don't like it. I only use it for emergency and I tried using it. I went for a cataract surgery today, and I used it to call my family. But it was just too long to get a call out. But I'd tell my friends to totally get it because it's a nice big phone. And the keyboard letters are nice, bright and big.

I just had a flip phone with no bells and whistles to it. I've never had anything like a Jitterbug Touch before and I thought that would be the way to go. I use Jitterbug a lot more and I like that they have a bigger screen on it. However, it's not as simple as they say. There's a lot more to it than you know. But I do all right with it. I can do what I need to do which I have never texted before I got this. So, I enjoy that. Their customer service has been good. In fact, anybody I spoke to has been good. I was going to change plans or change phones because I did not have unlimited on any of it. And now I have unlimited on all of it, the phone messaging, etc. However, I found out that if I were to change a company, this phone may not work and that does not make me happy.

I love my Jitterbug. I had another phone carrier before and I could not read their phone. I like the Jitterbug because the numbers are big and I could see them. It's a wonderful phone and I told my friends that it's easy to operate. But I’m paying $50 a month for it which is way too expensive. So I have to downgrade the cost.

My mother in law purchased a Jitterbug phone several months ago. It has been nothing but problems. GreatCall has been great (?!) and sent her another phone TWICE. The third phone started having problems within 2 weeks. The first phone started by interrupting during calls with the operator, shortly after that it would not allow her to even make any calls. The whole phone locked up and just kept coming back to the home locked screen, unable to do anything. The next 2 phones continued to have problems, the phone simply would not make calls, you hit the call button and nothing happens, sometimes it goes back to the home logon screen, you put in the 1,2,3, and it goes back to the home logon screen, the phone doesn't allow you to do anything, can't access the texting screen, can't access contacts and just can't make calls.

I thought it was about time I learn to use a smartphone and I seemed to be a very slow learner because I haven’t gotten the hang of it yet so I got a Jitterbug Touch. However, I haven’t been using it much. Unfortunately, my daughters were here. I’m 80 and they use phones all the time. And it’s been easier for me to just say you shouldn’t call such and such, which I’m almost ashamed to admit. I just got to get knuckle down and lead on it. I had some health problems these past few months and I haven’t felt like taking on learning something new.

My daughter lives an hour away and I keep my Jitterbug on all the time. If I lose power or anything goes wrong she wants to be able to get me. I called in to GreatCall. I must have found it on the back of some magazine and my neighbor said, "It's a Jitterbug?" And I said, "Yeah." He said, "That's good. Get it." So I did. The rep was so helpful and the phone got the things I wanted on it. And I'm starting to look at it and saying, "I got a couple problems." With a house, there's always a problem. And all those people that send me bills, they say, "I don't know that." And you're going to fight for it. That's what I'm doing. I had one of those straightened out. One of them that hasn't. So that's just how it goes. I told her, "I'm not paying it. I've never paid it before and I'm not paying it now so get your paperwork right."

Jitterbug has a big screen, while some of the other stuff has too smaller screens. I use it for emergencies and calls now and then. It also has pass thing on it. Take it!

I knew about Jitterbug Touch through my stepmother from Florida. I called their customer service once since I’ve had it and they were good. They helped me a lot and I’d recommend it.

I got my original smartphone and it was a total mess and was constantly calling people when it was in my pocket, not responding to touch and several other problems. I called Great Call to return it within the warranty and go back to my flip phone. I was told that I must have a defective phone and was talked into having them replace the original. The replacement is much better, but useless whenever I was outside or in a highlight area as the phone turned in to a mirror and all I could see was myself. I again decided to go back to my flip phone and when I called Great Call they told me that they had given me a note or 30 days warranty but the 30 days did not give the me the option of returning the phone as the operator had discussed with me. This is just not a phone for people with any hearing or vision problems and I still had problems with the phone calling people when it was in my pocket.

The Jitterbug Touch is easier to use for seniors. I’m still learning how to use it. I carry it with me for emergency purposes. And although I don’t use it that much, I do some texting on it. I've spoken with Jitterbug's customer service a couple times and they've been very helpful. Their knowledge of the smartphone is better than mine. I wasn’t able to pull up the dial pad, and they told me something was locked inside. So, they run me through to the process and they told me how to rectify it. I just had to call my cell phone number from another phone and I don’t understand it but it worked.

I have my Jitterbug for an emergency. I almost never use it. I can use the phone all right but I find the computer stuff difficult to use. I can’t seem to get the hang of it.

I thought Jitterbug Touch would be easier but it’s not as easy as they claim. I’m an idiot when it comes to mechanical stuff like that. So, it just sits here on the counter plugged in half the time. I don’t even open it and I’m wasting money paying monthly fees. My kids are asking me to always have a phone. But I just don’t like it. It is hard to use because I don’t really understand. I’m scared I’m going to make a mistake on it. It’s just me though. I don’t like new stuff. The phone’s probably great, but I don’t have patience.

The Jitterbug Touch had everything I was really looking for. I wanted the internet, the texting and the 5Star button. I like that idea. I'm doing fairly good with the Jitterbug. It has been very convenient for me for finding and reaching other services as well as contacting my children. I would recommend it highly especially with the large button and the large box. We need all the help we can get.

I like the size of the Jitterbug and that the big keys and the writing is bigger. It’s great for my arthritic hands, too. I've also called up GreatCall and they’ve helped me a few times. But I'm really not happy with the Jitterbug. If I forget to turn it off and put it in my pocket, it dials somebody. I probably would’ve been better with the Jitterbug Flip instead of a smart phone because I really don’t need all the things that are on the smart phone. All I use is the phone and the texting. I’m paying for email and I don’t even use it. For young people, it’s wonderful, but it’s too much stuff on it for an older person, unless you’re computer savvy to start with.

I happened to meet a friend who had just gotten a Jitterbug Touch and raved about it. I had been thinking about it and seeing my friend like it was enough to make me buy one. Moreover, the price was right. I went home, looked for the ad and promptly sent for it. I like that the phone's numbers are larger. I had a flip top cellphone before but I decided I wanted a smartphone like lots of my friends had. I’ve really enjoyed the Jitterbug Touch because it does everything that everybody else’s phone does.

I had an older flip style phone for a long time and I thought I should get Jitterbug Touch, and I have used it a bit more. I have looked some things up on the internet that I didn’t have capabilities of doing before, and I’ve texted people. That’s new and interesting and probably the most that I have done with it. I had to call their customer service when I first started to get it going and they were very helpful. When I got this Jitterbug Touch, if it wouldn’t have been easy or I wouldn’t have been satisfied with it, I would have gotten rid of it right away. I would recommend it and I have recommended it to a couple of people, especially people I know who don’t want to have a cellphone in their ear all the time yet still want to have the convenience of having one. I’ve enjoyed having the Jitterbug Touch phone.

A couple of issues, 1) I am not able to retrieve my voice mail, haven't been for over a month. 2) My bill changes from month to month, basically I am paying 65 - 70 per month for this service, that is without unlimited data, excuse me, but I was with Straight Talk for 3 or 4 yrs. and always each month only paid 45.00 plus tax, and never had issues with my data or voice mail, and my Straight Talk service was thru Verizon, just like Jitterbug is. (Which is who Jitterbug is partially blaming for the VM service.) 3) I just got off the phone with one of the most rudest customer service reps I have ever encountered. She hung up on me for saying the word "suck", which is in the Webster's Dictionary, so it's not considered a foul word. Maybe she needs to go back to elementary school to learn the definitions of words.

My Jitterbug smartphone is full of bugs and certainly not smart. The touch feature seldom works the first time and it cuts itself on and off without any action on my part. It is easier to go to my computer than to be constantly frustrated by this poorly designed and poor excuse for a smartphone. Keep your Jitterbug flip and be happy or buy an iPhone. Also more complicated to operate.

I am a total blockhead when it comes to anything like the Jitterbug Smart. I'm doing all right, but I don't have anyone to help me, so I haven't been using it very much. I wanted the Jitterbug and I wanted to have a cellphone. I wanted to get rid of my landline as well which I haven't done yet. I can make calls but I haven't told anyone about calling me on my cellphone yet like my family. I have entered my call list and I got online when my granddaughter was here and she could show me, but I've not been able to get online since. I like the phone, but I'm much better if I can have somebody show me how to use it as I'm very bad at reading directions. Other than that, I would recommend Jitterbug Smart.

I love my Jitterbug Smartphone the kids got me for Christmas. I'm 80 yrs old so I'm not too good at the new tech nowadays. It comes with a handy instruction book and a easy to understand video. Plus I have the kids to help. Had it for a month and can navigate it easily now. Highly recommend it for the tech challenged.

I had a phone that was very old and it was not working too good. I said I was going to try Jitterbug Touch and see how it worked and it has worked pretty fine. Learning how to use it was hard because I'm 85 years old but my daughter has been helping me with it and I've gotten used to it now. Also, I like the setup and the camera. I told some friends that I'm very satisfied and I'm glad I got it.

I was trying to set the phone up so that if my mother pushed that button and Jitterbug needed to send somebody, they would know that she's a stroke patient. She's no longer paralyzed so she can walk and talk but she can't initiate conversations. But when we were initially setting up the different apps, I didn't understand how to do that part. That aside, they were very helpful when we initially started the service. I didn't want this to be a service where you pay the minutes and you have to keep adding minutes because she's not able to do that. I wanted it to be a service like T-Mobile where she pays the monthly bill and she knows that she's got service and I wouldn't have to be concerned if our minutes are gone. They were very beneficial in helping with that and I am very pleased with the service. It was so easy and the prices were good. Now, I'm in my 60's and if I could get out of my T-Mobile contract I would've gone with Jitterbug as well.

My husband's first phone never worked properly. Not from the first moment. No matter what, it would not hook up to the internet. So, after much going back and forth with their tech support and my cable company without success, Great Call finally relented and sent me a new phone, which never arrived. In the meantime, they suggested on turn on the data when I needed to, and ultimately, I wound up with a bill of well over $100.00. This month, we have a bill for over $95.00. I am done with them. Be smart... DO NOT USE THIS COMPANY!!! Actually, never use ANY company recommended by AARP. They all seem to be problems.

I really like Jitterbug Touch, and I didn't think I would. It sounds silly but at my age, to learn something new was quite scary at first. I've learned how to text and everything else. I had a Jitterbug Flip before and my grandson was teasing me that I should get a grown-up phone so I said, “Well, let me see if they have one". And sure enough, they did so I ordered it. My great granddaughter was the one who set everything up and she had me all set to roll and ready to go in things I didn't even know about. I was most afraid of the texting, but the kids told me that Jitterbug Touch has the microphone and I can speak to do the texting, and that is what I have done. So, when we had the hurricane here in Florida, it was God-sent because my son in California wanted me to be sure and keep the phone near me and text him so he knew what was going on. It made me feel safer. I could not get phone calls but the texts went through.

The Jitterbug Touch is more for seniors and is easier to operate than other phones. Plus, their team provides support. Their customer service reps were very friendly and patient. We had issues and questions about the phone when we started and they were some of the nicest people we've ever dealt with on the phone. They didn't rush us, and they took their time explaining things, which was great for seniors with technology.

I saw an advertisement on Parade Magazine and it said Jitterbug was easy to use. I purchased it but I don't use it very often. I got in touch with them trying to find out how I'm getting all kinds of text messages on there from people I don't know, and I was wondering how I could get rid of them, but nobody could tell me.

My husband is 78, and I'm almost 70. The cell phones don't work where we live, so we only use them when we leave home. It was a big challenge to us to learn how to use them on a part-time basis like that, so we were hoping for something that's a bit simpler. The Jitterbug Touch was much easier to use, and with the home button and the button that gets all apps, we are able to access those things that we weren't able to access before. When we first got the Jitterbug phone, we wanted a case for it that my husband could hook onto his belt or attach to himself because he has had problems losing cellphones in the past. I went to a store and bought one, but it didn't fit and we never found anything that worked well for that. Overall, our experience with Jitterbug Touch has been pleasant. I would highly recommend it, especially to people that are having difficulty using cell phones.

I had gotten a smartphone before, but I am an older person and I could not get all that stuff together so I sent it back. When I saw Jitterbug advertised, it's got the left-hand column and all I had to do was put my finger on it. That is what I wanted so I ordered it off of Facebook and got it. I loved it and I still do. I called their reps often in the beginning till I got myself acclimated to it. Everybody was very helpful and they will always explain things to you when you call them. I was a bit interested in getting unlimited but the prices are a little bit high. Other than that, Jitterbug is exactly what you need. They have a customer service that will answer any questions for you and you can call them any time you want to. The phone is very helpful.

I love the Jitterbug Touch. It's a nice telephone and I can pretty much use it like I want to at home. I talked their reps a couple of times and they were fine and I was very satisfied.

I was one of those who didn’t believe, didn’t like and didn’t want to have a cellphone. So, when I finally made up my mind, I looked at Jitterbug Touch and figured that it would be something easy for me to start on, especially if I wanted the video camera. It was my first cell phone and very easy to figure it and not as complicated as other phones. When I first got the phone, the customer service team gave me 100% satisfaction with their service. I’ve been enjoying my Jitterbug Touch and I would definitely recommend it.

Jitterbug had reasonable prices with the monthly and they have the 5Star button where I could be found anywhere. I’m almost 80 and I ride horses alone, and I want to be found if I have a problem. The phone is not part of my anatomy and I forget it most of the time. People call me and I don’t even answer them because I don’t know how to talk and who that phone number belongs to. But texting is something new for me and I do it on my Jitterbug phone, and I like that when my Kindle Fire is down, I can get Facebook on it. There’s a book that comes with the phone but when it comes to directions, I am totally visual. I would like to see the directions spelled out on a PC screen. I just wish I can get a cheaper plan than what I’m paying monthly.

My daughter put me in tune with Jitterbug Touch. It works fine, is easy to use and I like the tone and the feel of it. I’m very satisfied with it. Go ahead and get a Jitterbug Touch.

At the time when I purchased Jitterbug, the beginning rate started at $10 a month. I once talked to their rep about what I thought of their service and they were very pleasant.

I tried other phones and wanted to learn how to use smartphones and I thought the Jitterbug Touch might be a lot easier to use. It works fine but I’m still having problems with it and I still can’t catch on. It’s not the phone, it’s me. I called their rep one time as I was trying to get into some of the phone’s games. I love playing the games but I can’t afford them. I wanted to turn around and figure out how to get to play the games on it. I also got a gigabyte on my maps so I can learn the maps but it seems like I just can’t seem to be able to concentrate to get it down on that. The rep I talked to was fine and she showed me how to cancel the games out.

I needed a cell phone and the Jitterbug Touch has been good and I like it. Moreover, the customer service reps have been good as well.

My daughter was wondering what could be gotten for my wife that would work more easily than what we had. We signed up for Jitterbug and it’s easy to use. It’s almost as good as some of Apple’s phones. You hardly need the instruction book. But some people who get confused by modern things just don’t get the hang of it. She and I are both in our upper 80’s so we started with hand-cranked telephones and some of these electronic devices escape her and that’s the problem. My wife wasn't using the phone very much and each time we were running at 10 dollars a month for each call and that was too much. It just didn’t work out and now that Christmas is over, I’m going to call to cancel the service. My wife is quite content to have it disappear.

Jitterbug said they were about as good as you could get, so I thought that would be the best one to get. I turn it on everyday and I use it once or twice. Sometimes I don't even use it for two or three days. But, I answer calls and call out on it. It's handy to have, I could take pictures with it and do just about anything. I've only had it a couple of years now and I got to learn a little bit more about it. I'd tell my friends I like it and I'd recommend it.

I saw on television that Jitterbug's numbers were large and it seemed like it wasn't difficult to use. I’m 85 years old and I figured that any little help, even small, is a help to me. So, I got one. I could see the numbers well on it and I learned how to text on Jitterbug. But I was very dissatisfied with the phone. It wasn’t what I expected and it was very frustrating. The phone is too big for my hand. It’s like a brick, it’s very wide, and it's not a comfortable phone. But it’s for people that can’t see too well so, it’s got to be big. The Jitterbug also made me feel very stupid. I equated it with knowing any kind of electronics and I couldn't get used to it. So it solves one thing but it doesn’t solve the rest of them. I’m sure there are people with that phone that get along well, but that’s not for me.

I got my Jitterbug Touch as a gift. I like that I know how to text and call on it. But I tried to download Echo the other day and it didn't work. And I've only downloaded a couple of apps. Also, I don't like where the emergency button is because it's right above the back to home screen, and I hit it a lot more than I should.

I had a track phone for 15 years and I was developing so many problems with it. They sent me a new phone because it was under warranty but the new phone still had issues. So I finally said I was done with that. My cousin who had a Jitterbug said that I should try it and that it was so simple to use. Simple was what I needed so I went to the store to get a Jitterbug. The guy at Best Buy said they couldn't set it up for me and that I had to do it myself. When I did, it was very easy.

I'm 86 years old so I thought I needed some way to get help if I fell or have an emergency. I bought a Jitterbug Touch, but I haven't had any emergency so I haven't had to push the little help button and I don't use my cell phone that often. I just keep it charged. I used my Jitterbug once and I used the wifi and they charged me, so I don't use it enough to really make a difference. Also, I have another line and it is cheaper.

I’m not happy with Jitterbug Touch. All I do is play solitaire. And because I won’t sign up for a bunch of junk ads. They try to block me off. It won’t let me call anybody.

Jitterbug Touch is cheap and is on a month to month plan. The screen is too touchy, which is my only issue. Other than that, customer service has been wonderful and I would recommend Jitterbug.

I got the Jitterbug Touch for my husband because the numbers were bigger. They were very small in my other phone, and my husband couldn't see the numbers that well. Jitterbug is easier to use. If you make a mistake, it's no big deal, and get right back to start again. It's also very comfortable and easy to take with me. It's nice and flat, and it doesn't take up much RAM. So, everything about it is fine. Everyone was very nice, too. I'd recommend Jitterbug Touch.

I purchased this smartphone about 9 months ago. I absolutely hate it. No one can help me with it. For about 7 months I had plenty of minutes and data and suddenly I was receiving ridiculously high bills. I have no idea why. I called and the rep said I was using the minutes and text minutes. Well, I have no new friends, and for 7 months It was fine. I had to go to the next more expensive plan. That is the least of the problems. The phone is just junk as far as I am concerned. It will shut off right in the middle of a text that I am texting.

My daughter thought the Jitterbug Smart would be one that I could handle and that it would do what I needed. I like it especially being able to receive pictures of my little great granddaughter. But we've been working on it for the last three days because I couldn't get it charged and it wouldn't power up. I was very disappointed. But I talked to customer service the last few days and they were very nice and most accommodating. They had me testing the battery and the cord. Then the phone charged up to 65 because I didn't let it run down. So I thought maybe it was the cord and I went to get a charger for it. I asked the store to test it there but that one wouldn't work either. It had always worked on this other cord that I had.

Something had gone wrong with my smartphone and I took it to an Apple store. They had to keep it and I needed it the next day. I was flying out. So, I went to the store and bought a Jitterbug Touch. However, it's too big. I can't get it in any of the pockets of anything that I own. I have to carry a purse with me all the time in order to take it with me. So, consequently, it doesn't go with me very often. I also don't like the fact that I am unable to turn up the sound so that I can hear. When I make a phone call, I have it up as far as it will go. I can't make it go any higher. If I push the phone toward my ear and next to my cheek to hear a little better, it starts dialing numbers. And not only that, I have a small hand and half the time when I'm trying to hold it, I'm covering up the back. So, I cut myself off.

My girlfriend saw the Jitterbug Touch on TV and thought it would be good for me because to its simplicity. So she got it for me as a present. I'm 84 and she's younger than I am so she watches things and brings me up to speed. I’m having quite a few problems with the phone because I'm not able to see very well, so my girlfriend has it now trying to figure out the ins and outs of it. She likes it but it goes to airplane mode and does things on its own. But I may have hit a button that I shouldn't. Other than that, the sound is really good and the reception is excellent.

We didn’t have a cell phone so we bought a Jitterbug Touch. I use it to call long distance. However, it's harder to read on it and I'd like to trade it in for the flip one.

Jitterbug Touch was my first smartphone and I just went for the simplicity of it. I had one occasion where I called customer service and I was extremely happy and satisfied. But they could improve their phone by having a one touch delete.

My nephew has been after me to get a Jitterbug Smart so that if they need to call me, they can without them waiting to call me on my land phone. And I finally got one. I check the phone periodically to see if I need to charge it before I take it with me. I haven't used all of the features of the phone yet but I learned a lot from their pamphlet. When I was trying to punch different numbers in, I didn't know that I had to punch the word "name" first before you could go on. Furthermore, every time I call their customer service if I need help with something, I get a very helpful person. I do like my Jitterbug Smart and I would recommend it.

I'm a senior citizen and I saw the ad in the magazine about the button on the Jitterbug Touch that I could get help if I fell or if I had a problem. And my wife has a little memory problem so I decided to change phones. But they sent me a phone that was defective and I kept trying to get the thing activated and I never could. Then I finally got a hold of somebody that would help me get it activated. They also sent me another phone. But I'm a dinosaur and dinosaurs have trouble with new stuff. So now I'm trying to find out how to use it. However, I paid about five months for the first phone and never was I able to use it because I never could get it working. I have yet to call them back and see if they would give me credits for those months.

Up until I got my Jitterbug Touch, I never carried a phone in the car with me. I use it for emergencies. I keep it in the car to keep track of time, in case I break down, if I got somebody planning to kill me, or if I got something to call for help for. I'm a first-time buyer, not understanding all the apps and stuff. You know how when people get a new phone like that, everybody in the household wants to check it out so, when I got the phone I called the Jitterbug reps. A couple of people that always want to check it out might not have known what they were doing. They programmed the data to be on my phone and my first bill was over $200. I went ahead and explained to the representative about wanting to cancel it. I was going to pay it, but Jitterbug went ahead and forgave the overage for the first time. It was a first-time buyers' forgiveness thing.

I'm having a difficulty seeing and I knew that Jitterbug Touch would provide a larger screen for me. The visual piece is very good. It's clearer and colorful. It's easy for me to work with. The numbers are nice and bright for me, too. However, my hand is small so I find it harder to hold. I have to really spread out my hand to hold the whole piece. It's not great for female hands unless you got some really huge hands.

My kids got me Jitterbug Touch for Christmas last year but I don't like it. You put it on and instead of coming up to the homepage something else would come up and then you have to work it to get it back. It's a good phone. It's just that mine jumps around like crazy. My girls had a hard time and they know how to use the phone. Maybe it's just the one phone that's not quite right. I use it but I also have an iPad that I use if I want to do different things.

I thought the Jitterbug Touch would be easier to use than the one I had. But it's pretty much the same with my last cellphone. I live in a trailer and it's hard to get a place where I could talk in it. The signal is kind of sparse and I have to be in a certain space. But it’s hard for me to see things and Jitterbug's features help me out. Also, their reps always answer when I call and if I have a question. I'm pleased with them.

At the time my husband was still alive, he could barely hear anything so I wanted him to have a phone that he could see and that would be easy to use. The Jitterbug had the bigger letters, and it had a louder sound. For a while, all I used it for was as a backup. Now that I learned how to text, my kids are always sending me a message. The more I learn on it, the more I’m happy I have it. It’s also been easy to set up. I love it and if I had a little extra money right now, I’d update to their newest one. Also, customer service has been nice. If I call, they're right there to help me out. And if I don't understand something, I just give them a call. They’re really good and I'm very satisfied.

The Jitterbug Touch cellphone seems to have limited features. If someone calls me, they can't leave any messages. And, it doesn't have the inner working of the supposed library department for holding names in there. Still, I would recommend it.

I saw the Jitterbug Touch in my AARP Bulletin and I thought it would be a little easier to use and that it would serve my needs. But it has not served me well. Many times, I can’t get some of the things on it and I'm displeased with trying to get a text in it. So I'm very unhappy with GreatCall and I'm very dissatisfied with the phone.