NetZero Reviews

A week ago all email except Netzero email STOPPED. Customer service and Tech support is total incompetence. I could hear the chicken’s crowing in the background. They do nothing to correct the problem because they are unqualified. Still no email, but I’m sure they will still take my $$. I hold them liable for service not being delivered.

I have used Net Zero over 15 years. I have liked it, though there have been some issues. Sometimes some people or groups emails could not be recieved. ie when trying to post an ad on Craigslist, I could never use NetZero. The last few years has been more problematic. I wasn't able to receive some business emails and had to go to a different service. The junk folder was inconsistent when I would say something was junk or not. I intermittently had weird trouble with the ads on the screen in a virus-type manner where I couldn't get to my email completely.

I live in an area with very limited choice of internet providers so even though they raised the price after giving me a different quote and customer service became almost nonexistent I stayed with them for over 8 years. But now another company offered me the same service at almost the same price and almost no help from NZ customer on two major problems I went with their business. That was at the middle of last month and I've been trying to cancel since then. Despite numerous calls to the phone # for canceling (the only way to cancel), waiting on hold and requesting call backs I was never able to talk to anyone. I have had to go thru my credit card company to stop authorization. So today I'm getting calls that NZ is trying repeatedly to charge my card. I don't know what is going on with this company but I'd be very careful dealing with them, not the same as when I started and too much like a scam now.

I have had Netzero email for over 20 years. I've had mega mail for 15 years. Their technical support is basically non existent and they have no grasp of the issue nor do they seem to care. I have issues with their spam filters. At first I was getting 90% spam and 10% legit emails in my account. Marking the emails as junk have absolutely no effect.

I was hacked. I have been a paid Web-Mail subscriber with NetZero since 2004. By simply knowing my home address and phone number, someone was able to take over my account. With control of my email, they reset the passwords for my Amazon and PayPal accounts. They made approximately $3000 in fraudulent charges. NetZero's reply was that I should change my password. I did, but the hacker just changed it again, since they already knew my personal information. I had to update my NetZero account with a bogus phone-number to prevent the hacking from happening again. NetZero has been dismissive of my complaints. Where are the 'security questions?' Where is the two-factor authentication? NetZero told me they would take these under consideration as possible feature enhancements! Security as a feature enhancement, that sounds unprofessional to me.

I now have the free email service of Netzero. I used to use the internet service including mobile broadband but stopped. My email site is now full of spyware that forwards you to many sites that claim I’m a winner, or Walmart has an offer or congratulations Apple user. This does not happen on any other site. The email is virtually unusable now because it keeps giving pop ups and redirects me to hacked sites. I have tons of mail contacts on this site and now will have to individually change addresses on all contacts. As I said this doesn’t happen to me on any other site or email program. Also, some companies say my email program has blocked them. If I use this site at the library, it locks up the browser after a while of being on the site.

Netzero charges my credit card with services that I do not want. I have sent three e-mails to them telling them I do not want their services but they keep on taking out charges and do not answer my e-mails. I have informed Discover Card but they have failed to resolve the situation. I am tired of paying 14.95 a month for something I do not use or want. Years ago I had an account with them but then switched to broadband. I do not know what to do to stop this. A person should not have to pay for something they do not use or want.

I've been a customer for some 20 years, started as a free subscriber but later a paid MegaMail Plus subscriber. I experienced a big increase of $10 in 2017 to current 34.95 annually. Other than that service was fine, but their billing practices has gotten worse. Rather than send annual reminders or pending suspension notifications they now immediately suspend your account if not paid on the due date or if the credit card they bill is invalid. This action caused me to lose business and emails I will never see. I have complained to their billing and customer service to no avail. Other than an apology, they will ignore you with no corrective action. The problem is there is no one to talk to by phone except email. This is no way to treat any customer, especially a paid subscriber. Their policy needs to change and hopefully, their management takes notice and improve their customer service when it comes to billing issues.

I've used netzero.com for over twenty-five years, in order to keep my email address I agreed to pay a yearly fee of $12 after I signed up for broadband service with another company. This month I notice a charge on my credit card which I did not recognize. After talking to the customer service rep, he explained the charge was for the dial-up service. I explained to him that I did not use dial-up since the early '90s and that I never requested or agreed for them to provide said service. He told me someone else would call me to let me know the results of the inquiry.

I had NetZero about 5 years ago. I canceled and they still billed me. I spoke with a representative and was told that they canceled my account. A year goes by and I noticed that they charged me again. I called again and they reverse the charges and canceled the account. Believe it or not they charged me a third time for an account that I closed twice. This time I called and threatened to contact an attorney if they did not stop charging for an account that I do not have. Now they are sending me an email "As A New Member" every day and it has been almost another year. Please avoid this fraudulent company. They are a scam.