Netzero Reviews

This company is a complete scam. We pay for 5 gig of Internet. We used the Internet maybe for 10 mins at our shop to order parts from a local parts store and the Internet quit working. Called and they claim we've already used all of our data. Had to pay $60 again to turn it back on. They said even if we don't use the Internet "you're using it up." We left the computers off the next day, no one was connected. Used the Internet again for maybe 10 mins to look up parts for customers vehicle and now it's already quit working. They want us to pay another $60 claiming we used up our monthly allowance. So basically we're paying $60 for every 10 mins of basic Internet browsing. This place is a major scam and we've had issues with them from day 1. I only pay $52 a month at home through AT&T unlimited use and use it like crazy. Netzero they want us to pay $60 for using the computer for 10 mins.

I signed up for a one year contract for about 15 dollars per month, and no one told me the fees would go up to 28 dollars after 6 months. I believe this company is a scam outfit, all consumers be careful.

I don't know much about the internet, but I decided to use it to look for things that I am interested in. I won't be spending much time on there, so I chose netzero as my internet service, especially since I could use it away from home. I ordered their service and waited and waited. I called a few times, only to get the reply that it would be there anytime and how to track it online. Well, I have no online, so how can I check it? I did go to a friend's house and she tried to find the info out online, to no avail. I called and as usual, was put on hold and given the option to be called back in 30 minutes or so.

I recently received the "upgraded" hot spot from NetZero. Since then, I have had no phone service since my phone goes through my internet service. I have spent so much time on my computer going back and forth with NetZero that I've had to buy more service. NetZero claims that Basic Talk is no longer supported by them and I needed to contact Basic Talk to find what to do to connect through NetZero. Basic Talk, says that NetZero has to disable the firewall they've installed in the hot spot. I have had to reboot my PC many times just to log onto Facebook or restart because my computer locks up. I can't access my email, which I told them, but they insist they have responded to my requests by email. I'll be returning and canceling as soon as I get another internet service.

I order an internet access device (hot-spot) in Sep. 8, 2015 with 2 GB data service plan - Mobile Broadband Plus. Got the device 3 days later (Sep.11) that work fine. After 1 1/2 days (Sep. 13), 2 GB data gone, service had been stopped. Without any internet access, I had to top up another 2 GB data that had been cost $29.95. Reconnection took forever. 15 minutes later, service had not back on. Now at 12:30 AM, I try to call their customer service on the phone twice, got disconnected twice. I had find out later that customer service stop serving after 2 AM EST.

I canceled my service with Netzero. They charged me two extra months of service and for the free device and they refuses to refund my money saying there is no record of my cancellation of services. The device did not work well. It was bad service all along. I wish I would have read these reviews before doing business with this rip off company. Wish they had a option for zero stars.

The Netzero device arrived on Thursday. I hooked everything up Friday evening. My nephew was playing Nick Jr. online on Saturday & I think by evening around 7ish that same Saturday. It stopped working and said a screen came up saying that I had to pay them $15.00 more dollars to continue. Mind you I just gave them $91.00 and some change to get the internet & told my bill wouldn't be due till the 3rd of the following month. This is a big gap. I ordered the most expensive package because I knew I use the internet a lot. I don't see how they possibly stay in business. I hope someone reads my review before even dealing with them. Now I have returned the device which was a chore in itself & now they told me this morning they will deposit my 64.98 back to my credit card in 1-3 business day.

I signed up for service this AM and was told that I could purchase a pre-owned modem for $24.99, $20 activation fee, and $6.99 shipping and handling. A total of $51 was agreed upon. Only to be sent an email that shows a purchase for a new modem $129.00, total charges of $136.00. I asked to speak with a supervisor about their fraudulent billing practices, TO NO AVAIL. I threatened to call my local news station to make the public aware of their unlawful practices and lo and behold an email was sent refunding the stolen moneys. PLEASE AVOID THIS COMPANY.

Set up an account for my family. One time fee of $98. The rep told me the next billing cycle was Oct 3. I had not received my device and they were trying to take out more money. I called them and they said I didn't pay for the service. After I paid they connect me for 2 days and they said I used up all data and I had to pay more. This company cannot continue to be in service. Too expensive. I had to cancel. 100 bucks down the drain.

Had NetZero and no longer need it and they still bill my account automatically. Presently I'm having my bank stop payment till someone from NetZero Contacts me into closings this account. I have not used this in 8 years but I will not be charged on a phone on hold waiting for someone to find my account. Funny thing is I cannot access this account but they still take your money. I will be talking with a attorney in getting my money back.

I called to cancel service with Netzero and request an address to send the product to them. They wanted to charge me an early termination fee for a product that did not work. I called my bank to stop any re-occuring debit from this company, but they took the money anyway. I called Netzero again, asking for an address to send their faulty product back and customer care transferred me to another number which I could not get thru. Very rude, it's like they hold you hostage and threaten to do what they're gonna do regardless how you feel. You're at their mercy over the phone.

I have experienced absolutely nothing but problems with NetZero. Nothing works. Now 5 months after I returned a device that did not work, NetZero billed me for the device and they are demanding confirmation of the returns. The passwords never work. Stay away from NETZERO!

NetZero gave us such a hard time! They made us buy data a few times in the last weeks and the internet services was finish in a few hours. They are STEALING PEOPLE'S MONEY! THANKS GOD WE HAVE OTHER COMPANIES TO GET SERVICES!

Netzero 3g stick sucks - Awful customer service. The device I ordered worked 2 days and then froze my laptop. I called customer service technical support and still no luck. So I returned the 51 dollar stick. Had to pay for return shipping because they were going to mail me a label! I couldn't get my email because I had no internet. When I signed up I was supposed to get a "free" month. They charged my 20 dollars. I did get that money back, but out of the 51 dollar stick charge, I only got back 24! I had to pay a connection fee AND SHIPPING for something that didn't work. I hope at least 1 person reads these comments and doesn't sign up for the service.

I thought I would save money so I signed up for NetZero so I wasn't locked into a contract with Verizon or Comcast. I used their device for 3 days. Only used 16% of my data. They will not give me a partial refund of the unused data or let me return the equipment for a credit there either. When I cancelled it took me about 10 minutes for their billing department to spell my name. Not an unusual name. Then she kept asking for my name over and over again asking how to spell it. She could not get it right. I don't know why that has to be so difficult but it is nothing compared to not being refunded for only 3 days of very unsatisfying use with a ripoff company. I'd be better off with Verizon after all of their hidden charges.

I thought NetFlix was the answer to my WiFi problem. Small, convenient, portable. Perfect, right? Not by a long shot. When I signed up they asked my need of WiFi. I told them I really didn't understand the whole MB but what I want to do is stream Netflix. I was told that 2,000 MB would be more than sufficient and if not I could upgrade to 4,000 MB over the phone. I got the device yesterday and streamed away. FOUR HOURS LATER I was out of data FOR THE MONTH!!! $52.90 provides 4,000 but you only get 8 hours of data.

I have had this product for over a year now. Absolutely horrendous. Takes forever to load a simple web page if it actually loads it. Which doesn't happen all that often. It felt like I was back in the days of dial up modems. I am going to give Google's Fi a try. It can't be worse than this!

I called Netzero and signed up for their $19.95 service. Three days later I received the device. Following the directions I expected to be connected to the internet. Instead I have gone through 3 weeks of hell, speaking almost every day to someone who wanted me to take my device (a desktop computer) 2 of 3 miles away from where I live to see if it might work there. After 3 weeks, they decided it may be the device they sent so they sent another device. After a day and a half I called the tech people again. They told me they have to enable the device and to try again in an hour, which I did.

I just received the mobile internet from Netzero. I still had my house wifi. Netzero stated that within one hour that I had used 3 gigs and exhausted the wifi. That is a total ripoff. I tried contacting them to no avail. I emailed them.

Do not buy this product! Netzero is the absolute worst! $74/month and only lasted 3 days! TOTAL RIP OFF!!!

I want out, but I'm unable to get out. That is, I want to terminate all services and unplug my e-mail address with Netzero. Finally, the representative agreed to completely remove me from their services, but two days later I got an email message saying I was in there until the end of billing period. They keep charging my credit card and I can't get rid of them.

NetZero. I was considering internet through them using their mobile hotspot, But after calling the 800 #, the lady said customer reps are in the Philippines and that NetZero does not hire USA customer reps. I live in the USA. WTF! & no longer interested. Dissatisfied. Should be 0 in the rating, not 2 stars. Bbrrrrr.

Disaster day 1, shipped new iPhone & 4G broadband stick to wrong address. Request to 'port' old cell # is currently pending... Supposed to take 24-48 hours. I'm now waiting over 3 weeks.. with no cell service past 5 days as they cut off existing with porting request. Call center in Philippines is utterly useless. NetZERO accountability. Now dealing with 3rd 'senior executive' and senior technician who have not yet managed to resolve my issue and provide the service I already paid for. HORRIBLE EXPERIENCE.

The service supposed to be 30 days but only last two weeks. When you download it takes up all day before you download and when you pay your bill you are paying twice the amount you suppose to pay when your service is disconnected. When you have data left over and not using it they still disconnect the service. When time for your payment which is due on your payday and have data left they still turn service off knowing you fixing to pay them. It's really a total rip off just to get customers to purchase their services. It's really not high speed platinum. It's slow speed platinum. When you open any website it takes forever to open and it's a shame that they are such rip offs. You really can't do nothing and if it WiFi why do you have data? The service is just lousy.

I returned their dysfunctional device, and I showed them the USPS proof that device had been returned. They still refused to refund me the charge. Out of last resort, I contacted my credit company to dispute the charge. Discover charged the amount back to Netzero. Not only did Netzero never respond to my email regarding the return proof, they actually canceled my account after the charge got disputed, and they did not even have the least decency to notify me about the cancellation. Discover told me Netzero never responded to their investigation either. That is how bad that company is!

I called them and spent 20 minutes demanding a supervisor. Some idiot in the Philippines refused to transfer me. I will be canceling the whole service. Worst company ever that I have dealt with. They are all ignorant and uncaring.

I signed up and paid $65 for the MiFi box, and a $20 connection fee. Seven days later, they charged me $22 for a full month's service. I called and asked why they charged me a full month when I didn't sign up until June 22. After only a few times on the internet, I was out of data and had to purchase an additional amount at a cost of $15. All in all I WASTED $122. The data gets sucked up so quick, it is ridiculous. They won't give me any refunds and I'm stuck with this worthless MiFi box. I will be contacting the BBB.

I placed an order for Netzero with the intent of finding the least expensive way to connect to the internet. I received their 4G Stick on Friday, July 3, 2015. I attempted numerous times to access the internet, access my Netzero email and web page, and the result was that most of the usage was deducted and left very little access time for the rest of the month. The only place I was able to access the site is at work and I do not need my laptop at my office. I was then informed by Netzero that I needed to go outside to be able to use their service to connect to the internet.

I joined in January of 2013. They sent me the usb stick. The wifi speed was very slow and after I switched to a higher Gig it was slower. I emailed them and asked for a refund and to send them back the worthless USB stick.

Told them what I wanted to use it for. They said it would work perfectly. They started billing me for usage before I received their modem that I paid for. I no sooner got modem plugged it in and my usage was used up first day. Upgraded twice usage lasted about four days. Still fighting to cancel service. I wanted the free service they advertised as I had this useless modem. Free service is no longer available. I have free service for 3 months and then it's $2.95 a month. That service lasts about a half hour. Will be contacting BBB!

This has now happened to me twice so I know it's not a fluke. I called to cancel months ago and they said yes then billed me again. I had to fight like hell to get it back. Today they did the same old trick. Unethical as crap, avoid these guys like the plague, they will steal it if they have to.

I got the wireless internet. These people are a huge scam. I told them what I would be using it for. Netzero suggested the amount of data I needed, I got the device in 3 days, I used the internet no more than 3 hours when I got the email saying data was almost up for the month! To my surprise I thought it was an error so I called them up, they said I used up all my data, I then requested a refund in which they did not comply till I mentioned the BBB, even at that said they only reimburse me with the cost of the device 67.58 not the full amount I paid $130. When I sent in the device, they said they cannot refund me because the "warehouse" has not confirmed they received it, and is still giving me the runaround. Till this day I still haven't been refunded. Please beware!

Had Netzero @ Jan. 2015. Was never told they auto-bill. No way to end it other than giving them a prepaid card to charge since "that's the only way they do business"?!? Said, "Get Walmart card. Be sure to keep money on it." HUH?!? -- "Disgusted in Atlanta"

I ordered the device and paid $27.42 for connection fee and a partial $21.41 for monthly service which was 3-4 days less than a full month. They deducted some days that it took to ship the device to me. They would not refund any part of the almost $50 that I paid. They said that I didn't pay for the device and I could keep it because I might want to connect with them later. No way. It took forever to connect to the internet and I kept getting kicked off several times during the hour. Don't waste your time and money on this rip off. I did get a confirmation through email that they will not charge my card again. If they do I will go off on them.

Been a Netzero cus. for at least 10 years. Was told at time of purchase, that since they messed up my address, they would give me a special rate that would never go up. Well they just raised it. And they won't even address what they had previously promised.

I asked for help as I couldn't get my password to work or get it to reset it. Talked me into $99 service as I supposedly had all these problems with my new computer. Two days later I managed to reset my own password and whatever they were supposed to have done to fix the errors made the computer slow where it wasn't before. Talking to them did no good and I ended up having it put on my credit card in spite of my complaints. Not a happy camper.

I have just got done reading all the complaints writing on this site and I have experienced them all. I really hate to say that Netzero just love to scam us hardworking people and still getting away with it. I was sold by their low cost rates, and once I gave my card number could hear their cash register going off. Then I didn't even have any service. Had to call their tech several times and now after only 8 days of usage I ran out of time.... You got to be kidding me... I demanded a refund... Talk to a supervisor and still no luck... But I did do one better. I filed a complaint with the Better Business Bureau... which I think everyone should. They do respond to each complaint and they do go after these scam businesses. I did ask for a full refund and for them to investigate Netzero so others can be protected.

I found out that interference from your DSL filters disrupts the signal. So I put tinfoil to cover all connectors on the incoming phone line. The Phil service guy was too stupid to know that. After a month of OK service it stopped working. Gee maybe I should reset the modem. No go. Gee is it the line so I tried a phone call, it was OK. So I stop thinking "gee." And I start thinking SOB. I call service 4 times in 2 days, no info, no explanation, they will escalate to advanced technicians. Oh goody, they haven't done that yet? 30 hours disconnected, backup dialup didn't work with any reliability. I can't trust them any more for my eBay operations and would hope that ANY internet company would have the basic ability to track and trace their signal to a specific link... And the consideration to notify their customers of service interruptions. No? Then why don't we go back to pigeons and smoke signals. Idiots.

Yes I ordered Netzero to download and web surf etc, it was 77 dollars with the box and first month. After two hours of bad connection my monthly INTERNET data was gone. I called them, they said they would fix it by giving me bonus data and went and charged my card another 20.00 dollars. Their scam artists quality, customer service sucks. Total rip off.

After a upgrade and two purchases wasn't able to even work with the internet. Customer service sucks. I wouldn't even mind paying 100$ for a plan if the crap work, but it doesn't.

Absolutely NEVER do business with this company! I signed up and paid, they sent me a 4G device, NO coverage. So they sent me a 3G device and billed me for that, NO function at all. I spent four and a half hours on the phone with tech support, which was a series of various Indians who spoke only broken English. Then I requested a refund, which I never received, but had to spend another hour on the phone, again with people who spoke almost no English who just kept asking me my name and other info over and over again. These people are outright thieves! I am now pursuing prosecution through my state attorney general's office.

The other day I signed up with Netzero and was told that I only had to pay 26 to get my internet started. So I did. He told me it was a special running and the device would be free. So I was told I needed to pay 47 now to get the internet on. So I paid the 47 and now the internet moves real slow. I mean dial-up is faster than this. Also I told them the other day I like to play games and get on YouTube and the guy told me to purchase the platinum which I guess is the plan I'm on now. Only problem with that is I can't get on YouTube or play games, not with 8 GB. The girl I talked to today explained more than the guy the other day. If I would've known I wouldn't have paid for this. I will be searching for another service after I post this. Save your money folks.

Top Ten Reasons Netzero Is The Worst Company I've Ever Used:

I responded to a internet advertisement, Sept 2014, for 9.99 and I end up getting charged 34.95 for the device, thinking it was free. When it came by mail, it was not activated. I called them to inform them of it. They told me that I was paying for device only and that I needed to pay for first month activation… So I told them that I did not have any money for that. So I’m thinking I don't have service. NetZero went unauthorized and was charging me 42.58 from Nov. 2014 to April 2015. They never sent a email stating they were taking my money… or call me to see was still interested in getting service.

Just a warning to others about NetZero mobile broadband service. They're advertising like crazy on TV. I signed up, purchased the device, and set it up 2 nights ago. I connected my laptop and just tested it out - much faster than the free internet at the hotel I'm staying at right now. BUT... within a couple hours, I got an email from NetZero that I had used up my entire gigabyte of data for the month. WTF? I didn't DO anything!! I had read this same complain online from a few people who said that all their data was used just by setting up their device, but figured this was an old issue that was fixed. I should have heeded the warning. So yesterday I called to try to get my data reset and the situation corrected.

They really don't know that they are doing. Bad customer service... They want to take your money but all excuses to give you back your refund... Make sure to check your account people. Be careful with NetZero.

This company sucks! I had this service for 2 days and it will not connect to a smart tv! I called and they won't give me a refund! This company really needs to be looked into because they are a fraud.

My wife and I ordered the service via phone and was greeted by a poorly English speaking person. She was very hard to understand and was very quick to sell the product. She failed to explain what it was that we were purchasing, did not say anything about the amount of service we were getting, just wanted to get the sale and finish up. We agreed to the purchase with the thought that we would get unlimited usage. As I had stated she did not offer any packages just the service.

The only way to cancel Netzero is to stop/cancel the credit card you gave them. I fell victim, I cancelled and was still billed just the same. Cancelled the card and never had a problem since. Sorry, but it's the only way to cancel.

Well from the first time I started with this service, there's been nothing but problems. Moreover, they try to get you to also buy their internet security/antivirus, but I didn't. Moreover, my laptop started getting many viruses.

I thought this was the best service until I accidentally charge my credit card twice and they would not refund me for the second charge. They were so rude to the fact I cancel service with them. Comcast, I won me back.

I received my wifi box weeks ago. Not being able to connect to youtube, facebook, web, etc since day one. I called and spoke with technical support. Young lady (very nice) stated that they could not troubleshoot because I already went through my gigabytes. I asked to cancel my account. She transferred me to another rep. The rep was very rude. He asked if I had already spoken to technical support. I explained the above. He stated that records did not show that I had spoken to tech support. I explained that she had transferred me to him. Very rude he stated that I would need to speak to tech. After I had explained again the above he stated that I would not get a refund. I asked him to cancel regardless of the refund. Poor on his part and poor on the fact that I paid for something I could not use.

Currently, I use Time Warner for my desktop which costs $45.00 per month. But I also pay over $50.00 for NetZero for my laptop. For the last 12 months, I have not been using my laptop, i.e., near zero usage of 8 GB NetZero stick. AKA "ZeroNet".

Awful from start to finish. First, they lie to you. Tell you amount of data you need... Only $45 per month. Lie Number One: My bill is $52 a month. Lie Number Two: Telling me they would take out the amount on the 25th of each month. Instead, they took out two at one time. I didn't know until I looked at my account. The service didn't work for the first 1 and a half months. Called and spoke with them about 4 times, every time 45 minute convo trying to trouble shoot. When it finally worked I asked for a pro rated credit. They said they would give me more data instead. Whatever. Always slow.. often doesn't connect. Always have to fiddle with the modem.

Received the internet device but didn't get any signal. Spent one night on the phone with the tech support and he advised me to wait few hours for the device to be charged! Spent another night on the phone with two different agents to troubleshoot; no success. The device couldn't get any signal. Already spent two nights and few hours of headache and asked for refund but rejected to refund $20 activation fee! What was activated?! Regret believing the false information at the first place. Netzero sucks!

I recently found out that they had been taking money off my credit card for services I was not using. When they were contacted they said it was a month service and it did not matter if I use the service or not they still was charging wth!!!! Netzero is prepaid and the internet was slow so I went with a different service. If you ever use the service make sure you cancel your account. SMH.

I order a hotspot from net zero. Told them I needed it for three tablets and a phone the plan of 50.00. It wasn't nowhere near enough. I told her I couldn't afford a higher plan. I cancel net zero. I haven't the hotspot a month and she said she it wasn't returnable. Should you know that before that sell it. I just lost money for something I can't use.

First of all they are not in the States! I should have known BETTER. Bingo…Netzero bad idea. I would not recommend under any circumstances. Departed location. Need CS translation. No difference in prices/data from your mobile hotspot.

I ordered the device online and selected my plan. I receive the device with no services. I called and was told that I didn't select a plan. So, I have to do this again, ordered the services and eight days later, I'm out of data. I had to add more funds to get more data. Now, I've paid them a total of $105 and some change and it's only been 8 days into the billing cycle. I call again to cancel account. Instead, they offered 60GB of data for free, which lasted a week. I also could not log-in to the account to view billing, even on my mobile phone I couldn't log-in...I'm out of data as of today. I called the company and cancelled the account. The rep tried to give me a lower plan, but I said "no, I will still have the same problem."

The ONLY reason why I would suggest this is because it's very super fast with a good connection on the fastest setting. With a poor connection, it's slow as snails. That said, when you change to the slow speed, it's much slower & does save a lot of data.

NetZero 5G high speed dial up is a waste and is no faster than the standard dial up package they offer. I had several issues with this product and when contacting tech support several times The issue was never resolved, and is supposedly being looked into by someone. It was a constant repeat with every call to NetZero Tech on what the issue maybe. Not one of their techs could resolve the problem. I was offered free Tech support not once but twice and free High speed service for a month. I declined the second offer for free tech support, why would I want it when they couldn't correct the issue the first time.

I paid for 3gb. I wasn't told that watching two and yes I mean two movies on Netflix would consume the 3gb. When I called (had to locate a number whereas it doesn't cost me) I spoke to someone that is apparently from another country and was told Netflix eats up a lot of data... (poor excuse). I paid for more data 5gb and after playing one and I do mean one game on PS4, I received a message I used up my data already...

I purchased the Netzero device and service 11 1/2 months ago. My contract is over the end of this month and I will cancel this service because of how undependable it is. The service didn't work properly ever! It took several minutes to connect to the internet. I often couldn't connect to the internet at all. If I called and asked for technical support, that service was only useful once. Usually, when I said I wasn't able to connect to the internet, the technician would ask me to take the device to an open window. They often blamed the weather, but I live in the Northeast and the weather changed over the time I was trying to access the internet using this service. Therefore, it couldn't be the weather. I would never recommend anyone use Netzero.

I cancelled my service in Sept. I never used the service again. A pmt was taken out in Oct of $37.90. Then a pmt of $34.95 was taken out in Nov 2014. Then credited back after I called and complained after seeing this on my credit card statement. I thought everything was fine until I was going through my statement again in January 2015 and discovered that they tried again to take funds out of my account. I called back again and stayed on the phone with this guy for 30 mins and was told they didn't receive the device so they tried to get a pmt, and I also cancelled service early.

My friend ordered Net Zero through his account from Clear Internet service. He knew I had been having financial difficulty, so he felt that this internet service would be best, because it required no contract, the monthly bill would not be costly, and I would be able to access the movie channel, my Yahoo account, and perhaps be able to do my homework. I had no idea when he ordered the service for me that my box would be data driven-vs- my monthly service driven. My box only lasted 2 days.

I cancelled my service because I was charged for a new month before the equipment I paid over $70.00 for had even arrived. I have called daily since inquiring why I have yet to receive the promised email verification of my cancellation. Each time a rep tells me to "rest assured" that my service has been cancelled and I will receive an email within 24 hours. Still no email. Called again and advised I was recording the call and was again told to rest assured that my service was cancelled and I would receive an email within 24 hours. DO NOT SIGN UP FOR NETZERO - they have terrible customer service and do not keep their word about anything that they say.

I will not recommend this service to anyone. Disappointment with it. You are quick to charge for everything and not provide service. When I call for help I only talk to foreigners. They can't understand anything and get your information wrong, their is no supervisor to help resolve problems and you are always billed for everything. I requested to be sent a paper bill and looked up, they took the money from my credit card. I will never use this service or recommend it to anyone.

In December 2014, I didn't have Internet service because I lost my purse with my cards, so the bank block everything until the investigation was over with. So they sent me a new card and this month on January 2, 2015, Netzero charge me 83.00 on my new card and I didn't give the number to them. So I call and ask them how they got my new number, they tried to lie, I immediately told them I will be calling the better business Bureau on them. They are liars and they all sticks together. Then I told them to credit my money back to my account and she said they can't do that. I would have to just use the Internet service until February 6, 2015, and for me to call then and let them know I no longer want their services. Instead they charge my account this month and turn around and cancel the service right after and then told another lie saying I told them to cancel my service. They try to play mind games, be aware of Netzero, or make sure if you cancel your service with them you get a confirmation, if not they will charge you again.

I applied for net zero, when the cond came I tried to activate, I timed and calculated how much time I spent with tech support. Some didn't know how to help, one tech told me to take computer outside, I replied, "it's raining and I can't walk ten feet from my house to use". After at least six calls, finally a tech said he would mail another key, which didn't work. Again after several calls, a tech finally said it was my fault for not returning x the other usb port. I promptly mailed back, tried to activate the other, several hours and, I think the techs were as exhausted as I, the calls just kept mysterious dropping. I cancelled service, even got a confirmation, but the company said that they would only refund for usb port. It was a scam, I just wanted my money back, because my husband does banking I didn't know that they were still deducting out of my account! So I cancelled again! I can't get back hours I spent on phone with techs, everyone had a different excuse. My computer was brand-new, I just want my money back. I'll never retrieve the hours on the phone with techs and the countless dropped calls. This company has got to be shut down.

I ordered the Netzero wireless service on or about 11/2/2014. On or about 11/3/2014, I got an email stating the item had been shipped. They started billing me every month now on the 2nd of the month, not when the service started. I requested they bill me on the 3rd or later. You think they would comply? No. they decided they are going to do what they want to do, and billed my account without authorization, because it's too much work to adjust a 24-hour difference, even though I do not have service until it's paid. There has been too much petty bickering back and forth. This customer service can't be based out of USA, they're too stupid and unprofessional. I will cancel my account ASAP.

I had cancel my hotspot service, $2.99 for 200 MB, in Oct 2014, but after one month later, Netzero charged me for $7 per month for the Norton security software. They said I had agreed to have that service but I couldn't find any email confirmation. I had tried to login to my Netzero account, all I got was asking me to reset my password which I had tried numerous time to reset without success. I had cancel again today, 12/28/2014, still no email confirmation about my cancellation. Something is not right here... I will wait for few more days for an email confirmation.

"Goodby [sic] Satan Claus!" - That is the subject line from an email sent to me by NetZero after I tagged a previous unsolicited email advertisement from them as spam. After reading the reviews on this site I decided not to use NetZero. Remembering that their email was deceptive, i.e., it had screenshots of what looked to be embedded videos, and that their site didn't show a real monthly rate (only introductory "as low as" rates with an asterisk that didn't have a corresponding explanation), and the email was sent unsolicited, I found that it fit a basic criteria of spam. I guess their feelings were hurt. But “Goodby Satan Claus!” is the funniest Christmas card I've gotten this year. So thanks for that!

Had DSL with NetZero for many years. Service was much slower than promised. On speedtest it rated a D-. They couldn't and/or didn't help after many complaints. I decided to switch my e-mail addresses to another provider and they wouldn't be forwarded. They, at NetZero said I couldn't do it at this time (they were working on it). So, slowly over 6 months changed my e-mail contacts to another service. Called to finally cancel on 12/19/14 Member Services (option 4) 1 (866) 810-8092 to process cancellation of my DSL and Megamail services (on autopay). They tried to transfer me to technical support saying they 'could' my e-mail addresses transferred. I told them never mind about that.

I ordered the 4G NetZero Stick. I was told it was virtually "unlimited" because I explained that I am online all day, used up my access everyday during the month. I paid the $27.00 and some change and then three days later I paid $37.00 and some change. Six days later I was told I needed to pay again because I had used up my access. I canceled it at once. I was lied to and ripped off. There is no refund.

I switched over from NetZero to Comcast and when I called and let NetZero know that I was canceling my services and that I now have Comcast the person on the phone asked me why I let them know that I needed faster Internet speed for my kids that I placed in online school. He said okay and let me know my services were canceled BUT I'm still being charged! This has been since the end of August!! Don't use NetZero. They’re terrible!

I didn't understand when I ordered the box that it was data driven vs. Monthly service driven. When I ordered the service, I mentioned that I would ONLY be watching movies from Netflix. I was never told that the $39.99 monthly price would be ALL used up in 5 days. It took a LOT of yelling but I ended up getting every dime of my money back and SWITCHED to AT&T. I pay LESS money and it lasts for the ENTIRE month!

I recently ordered the NetZero stick for my desktop computer so I could continue my online classes. I wasn't informed upfront that it was a pay as you go service nor was I told about the additional cost for overages - the commercial clearly states no overage costs. I was in the middle of class and my services was suspended without any warning. I called customer services the next day and that's when I was informed my services were suspended because I went over the Megabytes for my service plan and that I would have to buy additional Megabytes for $9.99 to restore my services. I did that but my bill was due in a few days and I inquired about paying my bill early and I was informed that I couldn't because their system wasn't set up to take early payments.

The absolute worst order experience in customer service outside or inside ever! The core of my heat of after my last interaction about 3.5 hrs ago needs cooling. I hope this is not a hint of issues to come.

I was signing up for "home modem" for my area for 8 GB. Then I was told I had to take the MIFI mobile because they do not cover my area. So I purchased it thinking it was the same. NOPE. You get half the data. So being unhappy, I called to cancel within 4 days of purchase and ask for a refund for the MIFI mobile device. They are refusing saying they do not have a return policy. How can a business/corporation for the consumer NOT have a return policy? I work for a major manufacturing company in the legal department and this is unheard of for what is supposed to be a reputable company. This is wrong. I was told I would receive a call from someone within 2 business days about the device and IF I will be allowed to get a refund. REALLY!?!?! This is terrible business.

Am going through a now lengthy divorce. In its initial stages felt an internet service without a two-year commitment could work as when the final decree is handed down I would then move to a new location. Decided on Net Zero as in the past they had a good thing in the early 2000's with their cd-rom/sign-up monthly commitment. As if it were a pay-as-you-go system. And for a dial-up at the time, it actually worked. So this time fourteen years later, why not?

We cancelled service in July 2014 after finding a much better provider. I should have been more diligent about checking our online banking statements but when we weren't charged in August, I assumed everything was taken care of. While checking the statement this morning, the first item pending was Net Zero. So I checked the previous months and they have been taking out monthly payments for the past four months! When I called to complain and ask to be reimbursed, I was told that I had agreed to continue to use them as a "back-up". This is entirely false. Why would we want to use Net Zero as a back up when their service was so painfully slow and we changed to high speed link. We were elated to finally be rid of their service, then find out we were still being charged. I would never recommend this company to anyone.

I called to order based on the commercial that advertised the hot spot. They convinced me that I needed the USB device instead. I was charged for the device, although it failed to operate. It is supposed to be plug and play. Upon calling tech support, they said that they would have to send a new device as the first could have been faulty. The new device failed to work as well. In the meantime, I am still being charged for the device as well as three monthly service charges. They assured me that refunds or credits would occur after services were up and running. When customer support was unable to help me get the second device to operate after having to call five times in one day and take three hours to attempt to troubleshoot, the rep. told me that they had done all that was possible to troubleshoot. I reasoned that It may be due to my hardware. So, it was best for me to just send all back and get refunded for unused service as well as the two devices. Their opinion was that I should keep attempting with more devices. Now, I know why.

I am being acutely fair in this review even though I cannot believe the unfair, inhuman, degrading, repugnant and reprehensible service that I have endured at the hands of Net Zero Service. I am now the proud owner of a Clear Clear Stick after returning my Net Zero stick after I tried to get that stick to work for over 6 months. Please bear in mind that I had to cancel a credit card in order to have Net Zero stop billing me even though I have never received competent service of any kind at any time. As of this morning I have my net Zero stick re-activated and it promptly died on me inside of 10 minutes.

I received the device for wifi and had nothing but issues with it from the moment I attempted to use. I called technical support numerous times in a two day span and they insisted I go through their troubleshooting steps over and over again. I requested numerous times from day one to cancel the service and each time they refused unless I go through their troubleshooting steps. I asked to speak to a supervisor on many different phone conversations and twice with the mention and insistence on my part to speak with a supervisor they hung up on me. When I called back they stated it wasn't their policy to hang up on customers so their answer was "we must have had a bad connection." This occurred twice. The connection was wonderful until I mentioned supervisor then there became a bad connection.

First off, shame on me for not knowing better than to ask whether the internet data was unlimited. I was blown away when I was denied internet access after only having internet service with Netzero for 4 days. When I called to cancel, I was offered a little more data and asked to call in and cancel one day before my billing date. That did not sit right with me. Data was used up the next day. I just got off the phone with the 4th representative tonight (the 1st one spoke too low, the 2nd had a bad attitude, the 3rd acted as if he couldn't hear me, the 4th was tolerable). I asked to receive an email confirming cancellation and I was informed that nothing in the system stated any cancellation. He said it as if that would relieve me. I was mortified. He then says he will check again and magically it appeared in the system this time. I have repeatedly asked for that confirmation via email and I told him that I've read all of the awful reviews online. I want proof my account is canceled. The representative would cut me off, "Yes ma'am, you will get it"..

First off I have had their service for 6 days when I called to order. She said if I pay 19.95 a month I can do all my basic stuff like read emails and read my book. Well after I paid 76 dollars and change she said that was for everything. Come to find out they charged my bank again 2 days later for I guess the monthly service which was 20.62 which I guess the lady lied because that was not all. Then I got this Norton 360 which by time I got done dealing with these people for the pin number Netzero was supposed to give me when I signed up. I kept getting told 24 hours to get my pin which was another lie. It took them 3 days to give to me then when I call to get the pin they want to charge my bank card 1.95 a minute for technical support which, who does that?

I got it and it was not compatible with my computer. I tried to call the awful customer service department located in (sigh) the Philippines. I wanted to return it and they said no but I could keep device. I talked to several people there. I talked to a 'manager' who told me he would transfer me to someone who could let me return the device. I got another woman who flatly denied that I could return it. I asked to be transferred to a US customer service department and they told me no. Just awful.

Signed with Netzero for better than a month and used service 5 times in 5 different places. The service would connect and after a while would disconnect. I called Netzero and they want to charge me a termination fee for a piece of hardware that does not work.

It is my hope that a class action suit is brought against Netzero. I fully intend to get a full refund, but one should not have to go through so much aggravation to get what is rightfully and legally theirs. Obviously, Netzero will not refund anything without a good fight. I checked their Better Business Bureau rating. They are rated A+. The rating is based solely on their resolution of complaints. They had resolved over 200 complaints. So don't look to the BBB as a source of verifying trustworthiness of a business. DO, by all means, file a complaint with them if you are unable to get unearned charges dropped.

Didn't give me what I ordered and still took money from my car. They said they would put back 27.95 but took out money instead.

I got Netzero in April, it never really worked very well and I decided that I could get more data that actually works through my phone for the same price. I cancelled in June which was a hassle, I had to repeat to the person on the phone that I just wanted to cancel and that I didn't want to try troubleshooting before he would finally agree to cancel my service. I took a hit on the device that I was not able to return, but it was worth it to just be done with them. Now after 3 months of not charging me and me assuming my account was cancelled and closed, they have started charging me a $2.95 monthly fee for a use as you go plan that I didn't want and didn't sign up for or agree to pay for and they are using my card that was on file from when I had active coverage. I have not contacted them yet but I am not expecting it to be a fun call. I will update after call.

I just called the customer service thirty minutes ago. Customer service numbers are all based in the Philippines. I was told no customer service to address my complain that is USA base. I received the broadband device two days ago. It's not working at all. I called yesterday and the other day to address the same problem and it was not resolved. I followed all the instructions they told me how to make it work and it just don't give me any connections at all. So I called the customer service today to have my service cancelled and to return the device. The customer service said that you cannot return the product. And I was sooo mad that when I check my credit card, they already billed me and took out from my credit card for the first monthly bill. So, I called the customer service again today and asked them why I got billed already and I did not even use the device. And I did not sign up for automatic payment and I did not authorized them to be using my card. Netzero are totally scammers, I will never recommend to anyone and be careful with your credit card charges, because they also charge you for calling the customer service. This is a fact and consumers, don't use Netzero. You think you are saving money, it will cost you more.

So I got the $19.95 Plan, didn't even use it for a day. They said I overuse my data. In order to continue I have to add more money to my plan. Like hell, I told them "you should have post that in your ad, stating that is not unlimited." So if you're reading this, don't waste your money on Netzero. They're completely garbage.

I ordered the service and it took several attempts to get it up and running. Then it seem to run out of data quickly even though I don't stream, download or watch videos. I upgraded my account from the "bait" rate of $19.99 to the "switch" rate of $34.99 and still didn't seem to have enough data to get me through the month. I told the representative I was cancelling my service and they wanted to charge me an additional $75.00 for a "cancellation" fee! I was told the device I paid $24.99 for was in fact $99.95 and that I was given a "discount" because I agreed to a year's service.

I called these people and they told me I could get service in my area! Bought the device to plug into laptop. Everytime I try to sign on, it connects, then disconnects or says "no service". I again called to cancel, and they are going to charge me a termination fee for something they sold me that does not work for me. Be careful if you go with net zero, they do not stand behind their service commitment. I say they are losers as far as service and customer care.

My husband purchased Netzero so that we could have internet while on vacation. $76. We arrived, hooked up the internet. Soon after, the net shut down and took us to a pay page. To continue we needed to pay more??? Confused, we just paid a small fee to another provider, which was wonderful. Arriving home, my husband called to complain and they offered nothing.

I ordered my NetZero equipment on July 1st 2014. Today is September 3rd 2014. As of today's date I have not once been able to access the Internet via my NetZero account. I paid $70 for the equipment, the first modem it came was not compatible. I just spoke to customer "No Service" and actually informed the representative that if he continues to work for this company after today, he should be absolutely shamed of himself. If you sign up for Netzero after reading my post you are a glutton for punishment and don't require internet because you will not get any. Their name should be Net Negative.

When I foolishly set-up service with these LOSERS, I was on the rebound if you will. I rent a room & when the lady across the hall set-up U-Verse my basic ATT/DSL was lost. Within 48 hours, we came to an agreement that allowed me to "share" her signal. I immediately called NetZero to cancel. Not only did they "fail" to cancel my order, they sent out a "hot-spot" device anyway that was partially opened & defective as well. Also, they kept charging my credit card the $19.95/month access fee. Ultimately, NetZero did cancel my service but REFUSED to credit my account for the $81.49 defective "hot-spot" device or the $19.95 monthly fee that they snuck in. Now, my bank that issued the card has "gone-to-bat" on my behalf. Outcome still yet to be decided.

I ordered the portable hotspot when the device came in the mail after paying $25. It never worked. I kept calling customer service. They kept having me play with the device telling me to charge it for a full 24 hours before trying to use it. Then they finally after 13 times of calling said they would send out a new device. I let the device charge for another 24 hours. That device never worked either. I kept calling customer service and complaining about the issue. They kept putting me off for the next day. The next day I was able to finally after a lot of times asking for a supervisor I got a hold of a supervisor which then I told them I do not want the service no more. They said they were going to issue my $20 back and for me to mail the devices back, they would issue me my $25 as well and they would cancel my service with no cancellation fee at all.

I was led to believe that the lower price monthly service would be enough for me. BAH, I used up the monthly charge in two days, then spent another $50 in just two weeks. I could have gotten UNLIMITED internet from a legitimate company for only $35 a month. Which I have now. I cancelled NET ZERO two months ago, and they KEEP charging their monthly service fees to my bank debit card! I call to cancel again, and ask why wasn't it cancelled last month as promised? OH, the phone was disconnected, so the cancellation did not go through. I was livid. Because they took the money out of my account again, illegally. One of my checks bounced, then I had a $28.00 charge from my bank for an overdraft fee. When I asked the rep at Net Zero to reimburse me that bank fee, he was rude! Said that they do not reimburse for that, I need to talk to my bank! Then another rep at Net Zero told me they were going to refund the money into my account, so then the money would be back in my bank like two weeks after the fact, so then ask my Bank to refund the overdraft fee! I asked her what country she was from because that is not how banks work in this country. I wanted the phone number for Net Zero legal department and their corporate office.

I still haven't figured out how to get NetZero to stop billing me after I cancel with them. I call and cancel and they bill me the next month. It's ridiculous! I'm going to report them to the Better Business Bureau.

If you ever think about getting Netzero think again. Netzero suck bad. My children and I have been using it for 11 months not using more than 2.5 to 3 gigs a day. I buy 5 extra gigs and they are gone in one day. We do practically the same things every day. Now how is that? That is not the only thing. Now they are telling me they are going to add a 2.50 charge to my already set payment of 49.95 for them making their connection better. I didn't agree to this charge.

I was surprised that they billed me of something that I wasn't aware of! The sales reps on the phone were inconsistent with their information! You just don't know who to believe! I told the supervisor to review to pull out the voice recorder!

Ordered Netzero Internet service after sales person assured me several times that home address was in and surrounded by the strongest 4G available. After waiting a couple of months and finally receiving the "best" device yesterday, spent entire day try to get a connection. It was determined that there was only intermittent service and their tech supervisor suggested I return device for full refund. Customer service claims supervisor said no.

I thought I was getting a great deal on internet service... I was wrong. I signed up for the $35 plan and they took that money out. Okay that's fine. But then they took out another $35 and I called them asking why. They said it was for first month's usage. The device hadn't even arrived yet! So they refunded that money. It first arrived last Saturday on 7/19/14 and I used it for ONE DAY just to check the internet connection. I didn't use it at all on Sunday, 7/20/14, and today on Monday, 7/21/14 when I tried to use it, it wouldn't let me log in. I called customer service and they told me that all of my data had been used up. With only about 15 minutes of usage?? So I asked to be refunded my other $35 because I would be sending their device back ASAP. They told me that there wasn't a refund policy. So after being on hold with about 3 tech support people, they finally said they would refund it. I do not recommend this horrible internet service to anyone!

Well our hotspot broke and we had to buy one off the internet. So we thought it was cheaper if we go for a new internet services. Then we see a NetZero commercial and we thought it would be good. We bought a modem and pay for the activation fee of $81. Now here's the kicker. We set it up and made a account and they were saying we had to pay $31.64 to connect to the internet. We spent all day speaking to customer service discussing why wasn't the extra charge explain when we were buying the plan so they answer by waiving the cost of $31.61 so they activated the modem (Mind you we just got it). That night my son was playing his games all night.

The woman on the phone was downright RUDE, IGNORANT and NOT AT ALL COOPERATIVE. I just wanted to CANCEL my account because after buying a new computer and emailing Tech Support I was informed their service would not work on Windows 8 without obtaining a new stick or hot spot device. This woman argued with me that I needed to talk to Tech Support. After two emails I know what the problem is. Then she insisted on upgrading my service. Mine is at the top already. Then she refused to cancelling offering me free service. What good is your service NET ZERO when it currently will not run on my new computer. Then she told me to wait and kept me on HOLD. She cancelled it and I was thinking of maybe switching back in the future, but with that kind of attitude, NO WAY!!

Before I order it, my question was: Is there any data usage limits. On this the answers was; yes, with the lowest price of $10. So I choose next with (ACCORDING TO THE SERVICE REPRESENTATIVE WAS WITH UNLIMITED DATA) for $20. The speed was so slow.

Working from home, I need to upload small files frequently. Presently it takes 5-6 min. for Net Zero to download a 5 MB secure file. It takes 10 min to upload a 1.9 KB secured file.

I ordered netzero on 06/18/14 and $45.00 for the modem and shipping and handling so on 06/20/14 I received the modern. I received the modem and set it up, nothing works. So I call netzero, tell them I was having issues and issues so they credited my account for $46.62 when I cancelled my service because I wasn't getting any results. They took back the 46.62 and charged me another 30.00. They kept forcing me to go to tech support and I asked them for a replacement modem. They refused, kept making me go to tech support until I had to curse out the operator to make him to understand I wasn't getting anywhere with tech support.

BIG RED FLAG!!!!!! "NET ZERO".....OOOOOOOOOO=COMPANY. Long story short, My UB stick went to another state when I first ordered it and was told it was delivered, just not to my address, of course! Back east to another state. 3 days later, it was dropped at my door. I have had nothing but dropped and interrupted service throughout my entire service with Net Zero. Their service department told me it could be my computer... WHAT? I was told I should go outside or sit next to a window, avoid the trees in the area, move my computer to another location in my home... WHY SHOULD I NEED TO DO THAT? MY COMPUTER SITS IN FRONT OF A WINDOW OF MY SECOND FLOOR HOME, MY HOUSE IS MOSTLY GLASS!!!! WHAT KIND OF JOKE IS THAT! Excuse me!

We will have Netzeros Hotspot for a week tomorrow. The first day, it worked great. Then, I decided to check the usage. My son used it for about 15 minutes, and I had used it a little over a half hour. It was already at 27% of our allowed usage!!!!!! And we had used it under an hour!!!! Didn't use it again until Wed. I kept checking the usage about every 15 minutes. Between Wed. and Thurs. we used it over 8 hours and it only went up 10%. How is this possible after we supposedly used 27% in less than an hour? Today, what a headache. We continuously had the solid green light meaning there was no connection. THREE phone calls and it still only works when it randomly wants to. You pay TOO much and get junk. And you get weaseled into a contract after they promote NO contracts. And when you talk to a Tech, it's like pulling teeth to get them to answer. I literately had to repeat myself FIVE times before he would respond. DON'T waste your money, time and patience on this POS!!!!!!!!!

They said "NO CONTRACT. NO COMMITMENT. NO WORRIES". When I went more deep, their advertisement is 75% off on device with 1 Year Contract. Govt. should banned that kind of liars.

They are horrible people, they encourage their employees to lie bait and switch, those junk modems are meant to break just to discourage the new customers into canceling, forfeiting their down payment. Netzero figures they make more profit this way than providing satisfactory long term service... This is my opinion... They treat their honest employees as bad as their customers... Horrible, greedy upper management...

WARNING!!! DO NOT SIGN UP WITH THIS COMPANY OR YOU WILL BE SORRY. I installed the modem they sent me and tried to use the internet, but was appalled at how awfully slow and internet was. 3 hours later, they shut off the internet service and sent me an email claiming that I had used up my data and would need to pay and upgrade, or wait until the next billing cycle to start before I could use the internet again. I was told by the rep who signed me up that I would have unlimited internet and data. They refused to give out their address so I could return the modem. In addition, they will not issue a refund!!!!