Spectrum

In my neighborhood, there are not many service provider options for high speed internet. I live in a suburban area, but perhaps because of the hills, there are very few options. Spectrum offers the best available with promises of increasing the speed over the last decade, but it remains similar. It’s not as fast as it could be during peak usage, but for the most part, it is reliable. I am not a gamer. I just stream movies occasionally in a household of 3, and use the internet for business.

Spectrum cell service is available for Spectrum Internet users. The price was definitely the tipping point for deciding to use. It’s $14 per line, one gig per month. Since we do not use data much one gig is plenty. We have not experienced calls dropping or poor call quality like we’ve had with other providers. They will let you bring your own device, but there is some limitations on which devices they accept. They also have interest free repayment plans on popular phones. All over great experience.

In regards to my experience with Spectrum, when I had a problem with the connection, the Company had two repair Technicians to come out to my home. However, when one e was unable to solve the connection problem, the other took the time to retrace what may have been missed during the repair. Yes, the second Technician found what the issue was. He replace the old equipment with new equipment; explain to me the reason why the old equipment was not working properly; took the time to go over the steps as to how their new equipment was better; and remove the monthly payment from my bill!

I have the full package, TV, Internet, phone and DVR. The service is in my opinion, is very good and borderline outstanding. Going into my third year with Spectrum I have had very few problems and those were addressed by their customer service team in a timely manner. The high speed internet is very reliable with speeds close to advertised. I have had cable and satellite in the past including both Dish and Direct and after moving to Spectrum I find it to be far superior in terms of quality and programing and the internet is far above any other supplier.

My only issue with Spectrum is that they have a telephone service that I've been trying to get and they keep telling me that my credit is not good enough. What if I'm paying you every month. Isn't that good enough to let you know that my credit is good enough and that I still am I still pay MetroPCS every month so I don't understand that. I mean more clarification on that from them and they won't give it to me.

I signed up and paid their fees for activation and service, a week later the company was still unable to connect my cell phone (iPhone), they told me it was my fault. I visited in store and was helpful to employee for connecting service providing everything possible. I tried over the phone, internet, and after four days I gave up. Their customer service is garbage, this company has no place in cell phone industry.

Spectrum has lousy service and the worst customer service ever! Fortunately they are no longer the only game in town. I have finally been able to switch to a new provider but have been informed by Spectrum that I have to pay for an entire month of service because I didn't cancel soon enough. So not only do they have lousy service, but they're also a ripoff. If you have any choice other than Spectrum, for anything, go with whoever else as they have to be better than Spectrum.

Very poor customer service and rates keep going up every 6 months and they never give you notice. But do keep advertising for offers that we don’t need. Do not choose them if ever possible. They are a good, reliable company and do not care about helping their customers.

A couple of months ago, my roommate and I decided to go with Spectrum to get new phones and bundle to save money as we were both with different carriers.

My roommate set it up on the phone with customer service/sales. Our phones arrived in the mail and we took them to the Spectrum store at Loop 410 & San Pedro in San Antonio. They got our new numbers that they assigned each phone, mixed up!

As someone who has worked in countless customer service jobs, I could not tell you why ANYONE would ever work for Spectrum. There is a massive disconnect between what their CS agents are telling you over phone/chat, and what you see reflected in your account & billing. I hate to be so dramatic, but their agents literally lie straight to your face.