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About Spectrum
Spectrum Internet provides internet, phone and home entertainment coverage to millions of homes across the country. It offers three plans with different internet speeds and multimedia options. Customers can combine TV, internet and voice services for the most cost-effective deal and take advantage of internet speeds as fast as 940 Mbps. Before you buy, it’s important to know that while Spectrum offers service in 44 states, not all features and speeds are offered in all areas.
Pros & Cons
- Offers a free modem
- No long-term contracts
- Packages for different budgets
- Not available in all states
Featured Reviews
The customer service is great. Everyone is very nice… You can call them anytime and they will help you with tech support and take the time to talk to you. You can change your plan...
Read full reviewI am retired and spend the vast majority of my time at home within WiFi range… Spectrum's unlimited talk and text plan with 1 gig of mobile data for $14 per month is perfectly sui...
Read full reviewWhat is Spectrum?
Spectrum offers internet speeds of up to 940 Mbps for heavy internet users and those who stream HD video on multiple devices, but it also provides a basic package and an option for those who want something in between.
- Spectrum Internet
- Spectrum is known for its internet options that let you choose an internet package that fits how you use the internet. Through Spectrum, you can choose from three internet options:
- The Basic Internet service offers 10 Mbps speeds and high-speed internet with no data caps.
- The Internet Ultra option offers up to 400 Mbps speeds and high-speed internet with no data caps.
- The Internet Gig plan offers up to 940 Mbps speeds and high-speed internet with no data caps.
If you are currently struggling with slow and unreliable internet speeds, Spectrum will buy you out of your existing contract so you don’t have to worry about early termination fees. Spectrum also offers free modems.
- Spectrum TV
- Through Spectrum, you can choose between four TV package options.
- The TV Select option gives you access to popular movies, sports and news channels along with many on-demand options. You also get 125 channels with free HD.
- The TV Silver option includes all the channel options from TV Select plus premium channels like HBO Max, Showtime and NFL Network. With this plan, you get more than 175 channels with free HD.
- The TV Gold plan gives you everything in the Silver package plus Starz, Starz Encore and TMC. This option includes more than 200 channels with free HD.
- The Mi Plan Latino TV gives customers Spanish and English programming options and thousands of on-demand choices. The Mi Plan Latino TV option comes in three tiers: Basic, Silver and Gold.
- Spectrum Voice
- Spectrum Voice offers reliable home phone service with unlimited calling throughout the U.S., Mexico and Puerto Rico. There are no contracts and no hidden costs or fees. Additionally, if you call 911 from your Spectrum home phone, emergency services can find you based on your Spectrum service. Some of the features you can expect from Spectrum Voice include:
- Voicemail
- Call blocker
- Caller ID on TV
- Anonymous call blocker
- Call forwarding
The Spectrum Voice International plan is $5 a month and provides unlimited calling up to 70 countries throughout Europe and India.
Bundling your internet and home entertainment services is a good way to save money. You can bundle two or all three of the options. You can check to see what bundling deals and promotions are available in your area by inputting your zip code into the website.
Spectrum internet prices
Since there are so many different options and ways to bundle Spectrum’s services, price varies based on your location, current promotions and your service options.
If you’re just looking for internet, you can expect to pay:
- $45 a month for 24 months for Basic Internet
- $65 a month for 24 months for Internet Ultra
- $105 a month for 24 months for Internet Gig
Taxes, fees, and surcharges are extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are also extra.
If you’re looking for home entertainment and TV services, you can expect to pay:
- $45 a month for 12 months for TV Select
- $70 a month for 12 months for TV Silver
- $90 a month for 12 months for TV Gold
- $35 a month for 12 months for Mi Plan Latino TV
If you’re looking for Spectrum Voice services, expect to pay $29.99 a month for voice only or $9.99 per month for voice bundled with TV and/or internet.
Spectrum FAQ
How can I pay my Spectrum bill?
What is the cost of Spectrum internet only?
Can I watch Spectrum TV without a cable box?
Does Spectrum charge extra for Wi-Fi?
Does Spectrum offer a senior discount?
Is Spectrum internet good?
Spectrum is known for providing consistent and reliable internet service. The company has several options, which means you won’t end up paying too much for internet speeds that are faster than you need. It’s a good fit for those who do not want to commit to long-term contracts, who use Wi-Fi hotspots regularly and who like to save by bundling their services.
Spectrum Reviews
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- 4,568,019 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 23, 2024
Today, Nov 23, 2024, I spoke over the phone, with a very pleasant young lady from Spectrum. Her name is Cassidy. She said she was from Texas. She was knowledgeable about Spectrum and my requests. Overall, I found her demeanor to be pleasant and inviting. Cassidy listened to me, and didn't rush me, or talk too fast. (I'm 67 next month so this was important to me.) Hands down, she is the best Spectrum employee that I've met over many years of being a Spectrum customer. She 100% needs to be the 2024 Spectrum Employee of the Year!
Reviewed April 24, 2024
Needed to get a replacement phone for elderly neighbour whose phone was stolen while in hospital. Fortunately, we were served by Debbie, who was friendly, efficient and helpful. In and out within 20 minutes, and good to go.
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Reviewed Feb. 12, 2024
I was very satisfied with the ease of trade-in on my phone. I am happy with the promotion and I recommend my friends and family to trade-in their phone and upgrade. I love my new phone and pleased with all the features. Thank you Spectrum.
Reviewed Jan. 3, 2024
While I've been with Brighthouse Networks, Charter/Spectrum bought Brighthouse Networks out. They've been absolutely great! There were some problems (glitches) along the way including my bill being associated with someone of the same name in Texas (who was a Charter customer), it did take several years to get this issue fixed, and finally the Corporate ordered it off my credit report (that person didn't pay the bill), and they had to create a new account due to the other person with the same name with unpaid bill.
They've always been quick to resolve any issues I might have. Quick to give credits for downtime, including during the time they screwed up and I had no service (landline phone) for almost a month! (Upgrade gone wrong.) They compensated for that one. They've always been responsive and are very much aware of FRS (Federal Relay Service) and are very ADA compliant when on the phone and on live chat. I love it to the fact, I do not have to worry if during Hurricanes, they always make sure there are Hot Spots opened. I've had to use it several times and made sure my bills were paid. I wouldn't go to any other provider, however, Brighthouse Networks still remains #1 on my list and Spectrum is #2. Yes, I miss Brighthouse Networks, as they were 100% dedicated.
Reviewed Jan. 2, 2024
Sean at the Austin office was so great!!! 5-STAR REVIEW and thank you for being so kind! Called to get an update on our internet plan. Sean the customer service person was so helpful and kind. Thank you!
Reviewed Nov. 30, 2024
Spectrum are ripoff thieves. Corrupt company. Their services is so horrible and very unreliable. I have to watch with my tmobile Hotspot and my firestick to watch tv and stealing money. I am paying for 1gig and not getting even 500 of high speed. Please stay away from spectrum or you will regret it.
Reviewed Nov. 27, 2024
Absolutely garbage! If I could give negative stars, I would. They mislead, they lie, absolutely terrible customer service and Internet that goes out 2 to 3 times a month for days on end. Stay away from SPECTRUM!!!! Do yourself a favor and find an alternative. This company will steal your money and lie straight to your face. Here's the best lie, "Our technicians are working diligently." Just stay away from them.
Reviewed Nov. 25, 2024
Customer service really needs improvement. Getting charged for a bill that didn't even owe. I really believe if they listen to customers complaints it will be better but as of now I suggest that you seek other options because this isn't it.
Reviewed Nov. 24, 2024
Spectrum bandits! They really need to look at their cable TV lineup and see that people don't need to pay for 23 HBO channels, 20 something Showtime channels, etc! All of the channels broadcast are in HD clarity anyway with HD ready TVs on the market, so why does Spectrum need to put the same channels in the 400 and 800 numbers when the same channels are already HD ready from 2-200. What's the point of a Xumo box when Roku has the same streaming apps including Spectrum TV on them? Or TV being sold on the market has the streaming apps built in? Paying wayyyy too much for unwanted channels my family and I don't even need.
If they want to keep customers happy, they should just dump the TV packages and let customers pick out channels they want and make ALL of them eligible for an a la carte. Seriously, Spectrum doesn't need to create channels in the 2000s that show the news in New York, or news in Dallas, or news in Kentucky, etc. There are streaming apps for that like Tubi (which is free) where if I wanted to know the news in a different city bad enough, I could flip on them. Frequent outages are becoming more and more. I'm paying 88 a month for internet service that goes out more frequently than ever.
Overall, I'm paying 362 a month for this service for things I really don't need and for less than reliable internet connections. Spectrum, I hope you're reading this, because customers are increasingly unhappy and are cutting the cord. I hope you guys are reading this and make some drastic changes to your services so you can keep in business and not lose any more customers.
Reviewed Nov. 24, 2024
They have decent internet with good speeds and it is reliable which is why I gave them two stars, but their cable service is another story completely. They used to have a good cable box with a good user interface. We canceled our cable service because it was so expensive and went with YouTube TV which was really horrible so we went back to Spectrum and they gave us a much better price but they updated their cable box and user interface and it was absolutely unusable.
How could they take a good user interface and make it so so bad I will never understand and some features on the old cable box are no longer available like slow motion. And information is missing like movies used to have a 4 star rating system which was displayed with the movie and info about the movie but none of that is there anymore. To get info about the movie you have to drill down and then it is almost impossible to get back to where you were. It is impossible to stop and delete a show that is recording. It is a total mess. I am literally going to turn it all back in and go without cable.
Spectrum Company Information
- Company Name:
- Spectrum
- Formerly Named:
- Bright House Networks
- Website:
- www.spectrum.com