Spectrum

Spectrum is fine but the sales agent who set me up for the service did a lot of misrepresentations and it took a lot of time and long hold times and a trip to the store to resolve. Buyer please understand the products and write them down so you can refer back to what you were told and what you received. The service is good, but be sure to know what you signed up for. The person at the store was awesome.

We had Spectrum back when it was Brighthouse Networks. Once it became Spectrum, at first it was horrible. The monthly bill kept going up and up. We were at about 200.00 a month and said no more. Went to strictly streaming. Spectrum kept sending offers via mail. After about three years we decided that we would try Spectrum again. The offer is good. Actually paying less than we were with the different streaming apps. Everyone has been extremely nice and pleasant to work with. So far really good. They have 5G network and all our devices are working well. We are happy.

Pretty decent service for the amount being charged. There are a lot too for others service providers who charge almost double for the same internet speed. Spectrum has gotten better over the years with their customer service and internet speed. Also, there three level of internet service so you choose what is best for your internet of speed and money. Overall it is a good company to have as your ISP. Even though they also offer bundle packages which can save some more money if the customer is interested. But they are not pushing and won’t force you to commit to a bundle plan. But for the people who need it, it is a good option to have.

Generally very good, however they raised the rates significantly in the past 2 years. $80 a month for internet service is too high. They do have better service than my previous provider who they recently bought out. Only complaint in that regard is when service is out and you call them, they will often be "unaware" of any service outage in my area. This has happened twice even though I saw one of their service vehicle in my neighborhood at the time I placed the call. Strange?

I was with Cricket Wireless for 30 months. Happy with the service. However I discovered that Spectrum Mobile MVNO is on Verizon's network. I have clearer calls and the data speed is much faster then Cricket. So I switched to Spectrum; I bought a new LG phone (like LG phones). I was able to port my number within less than 10 - 15 minutes.. I do not use much data away from home. I use wifi at home.. It is rare for me to use more that 0.75 gigs of data.. Hey $14.00 per month on Verizon. NO-BRAINER there. I like the fact hot-spot tethering is part of the plan. But I like the idea $45.00 is max charge if I go past my data plan. Spectrum has the best phone support I have used for assistance.. Spectrum customer support is very, very courteous.

Account **. On or after 3/2/21 I returned my equipment back to Spectrum because of a move from WI to TX and I could not transfer services which I had made this known previously to Spectrum customer support. I spoke with an office employee when returning my equipment because spectrum was trying to charge me for it. Returned the equipment and thought nothing else of it.

They are bunch of liars. It's truly a waste of time to call Spectrum. Avoid this company or else you'd be complaining why isn't there a ZERO rating available. I've had awful experience with these guys and I can't find a single person using their service that don't!

I've been fighting with Spectrum for two weeks. I have complained to FCC, FTC and the state attorney where I lived. I had to cancel my service 6 days into the billing cycle due to a move out of state. Now they are charging me $232 for 6 days of service due to their no refund, no prorate policy. One of their reps. told me they were a month to month service like Netflix.

I wish I did my homework and read reviews of the service before taking the plunge. I have other Spectrum services and thought I could save money switching to Spectrum Mobile. I called and explained to the rep that I had Verizon Prepaid and the service did not work well at my home where I also work. I depend on cell service (and wifi helped but could not use send or receive texts, which I depend on for work). Phone could not get service till I drove 5-mins down the road. Customer service told me Verizon Prepaid is secondary service and I was GUARANTEED better service with Spectrum Mobile.

Monopoly behavior and charge! I cancelled my internet at the store one the 3rd day of a month, the agent didn't notify me they will still charge me the whole month. And I feel the internet speed gets slower with time. They will increase your monthly fee without extra notification except that tiny sentence in that big statement page, which looks pretty similar every month.