Spectrum

In regards to my experience with Spectrum, when I had a problem with the connection, the Company had two repair Technicians to come out to my home. However, when one e was unable to solve the connection problem, the other took the time to retrace what may have been missed during the repair. Yes, the second Technician found what the issue was. He replace the old equipment with new equipment; explain to me the reason why the old equipment was not working properly; took the time to go over the steps as to how their new equipment was better; and remove the monthly payment from my bill!

I know lots of folks want to bash cable, but I just wanted everyone to know we had an incredible service experience! The "cable guy" who came to help us with issues following a lightning strike was the most experienced, knowledgeable, and pleasant rep of ANY company with whom I have worked. There were multiple diagnostic issues, since the extent of the damage to wiring, boxes, modems, splitters, amp was initially unknown. Jon S from Farmers Branch, TX Spectrum spent the time needed to discover the problems and resolve them. Additionally, he provided a way for me to make contact in case there were follow up issues. He was an incredibly capable and communicative, and the experience was a complete surprise given our history with cable service providers. Whatever they need to do to retain employees like Jon should be done - give him a raise, promote him, whatever it takes. I can only hope to have service from someone like him in the future.

We had Spectrum back when it was Brighthouse Networks. Once it became Spectrum, at first it was horrible. The monthly bill kept going up and up. We were at about 200.00 a month and said no more. Went to strictly streaming. Spectrum kept sending offers via mail. After about three years we decided that we would try Spectrum again. The offer is good. Actually paying less than we were with the different streaming apps. Everyone has been extremely nice and pleasant to work with. So far really good. They have 5G network and all our devices are working well. We are happy.

Pretty decent service for the amount being charged. There are a lot too for others service providers who charge almost double for the same internet speed. Spectrum has gotten better over the years with their customer service and internet speed. Also, there three level of internet service so you choose what is best for your internet of speed and money. Overall it is a good company to have as your ISP. Even though they also offer bundle packages which can save some more money if the customer is interested. But they are not pushing and won’t force you to commit to a bundle plan. But for the people who need it, it is a good option to have.

I was with Cricket Wireless for 30 months. Happy with the service. However I discovered that Spectrum Mobile MVNO is on Verizon's network. I have clearer calls and the data speed is much faster then Cricket. So I switched to Spectrum; I bought a new LG phone (like LG phones). I was able to port my number within less than 10 - 15 minutes.. I do not use much data away from home. I use wifi at home.. It is rare for me to use more that 0.75 gigs of data.. Hey $14.00 per month on Verizon. NO-BRAINER there. I like the fact hot-spot tethering is part of the plan. But I like the idea $45.00 is max charge if I go past my data plan. Spectrum has the best phone support I have used for assistance.. Spectrum customer support is very, very courteous.

Spectrum's customer service is absolutely dismal despite their decent internet in my area. Year after year I have been forced to take their internet service because they have been the only game in town. Without competition, the rates rise every year and each year I am forced to reevaluate how much I am willing to pay for a basic service that allows me to do my job and stream some television. I am happy to shed their terrible service now that T-Mobile offers home internet through a hotspot gateway in my area. It is a much lower rate, has better speed, and the customer service has been amazing.

Watch bills particularly when cancelling. Worried about seniors with this. Bill within hours when cancelling for equipment. Supposed to have 2 weeks to return. When cancelled billed for month after cancelled. Poor practices. Concerned seniors pay for services not provided because scared not to. Not a good company to work with.

Sales department is a scam. Multiple price differences from each person to talk to. Horrible service. We had three different quotes within a two hour period which we discussed the same service. We kept asking them why they kept changing the pricing. No wonder what they were talking about and we are never able to get through. The box was sent to us. We're sending it back. We requested someone to come out and help us. That was almost impossible. We were sent to 16 different locations. An absolute nightmare. Horrible service. Horrible sales team with no knowledge of what's going on. Save yourself the trouble. That's consumer fraud when you keep changing pricing.

This has been completely the worst service I have ever experienced. I was with them for 3 years and to say the least they do not reward you for customer loyalty. Within that time the Internet was very unstable and nobody could ever help. When we moved we requested our services to be canceled at the end of the month just like every other service you have and they told us to send back the equipment and we thought that would be it. We then get a bill charging us for the equipment as well as another month's worth of Internet. I called and told them we sent the equipment back and that I gave my cancelation for the end of the month so I shouldn't be charged for another 30 days of Internet. The supervisor or manager Caren blatantly told me, "We are a subscription based service and that we will not be refunding you as you had the service until the 31st and billing end on the 28th." So in short I am paying $79.99 for 3 days of internet.

One positive = The initial monthly charges for cable TV, internet and Wi-Fi include a perk of HBO/Showtime for 1 year. (No one advised me of this, I found it out by mistake!?) Multiple Negatives =