Spectrum

I have been a customer with Spectrum for 7 years. It’s been no issues or outages pretty consistently. I recently upgraded to include cable and had some hiccups with a chat representative. Phone agents however are wonderful. Chat not so much. But anytime I call for anything they’re helpful and nice and wonderful.

I have been a loyal Spectrum for 3+ years. My girlfriend has had Spectrum Mobile's pay-as-you go plan for 6 months and in this short period I have grown to completely distrust the company. For three months, her phone has been on airplane mode, as she's hoping to avoid exceeding her data limits. Nevertheless, despite her phone becoming essentially a wi-fi only device, Spectrum Mobile is reporting her data usage at over 14 gigs, and charging her over $100 a mo. for the privilege. We have called several times to rectify the issue, but because the original account holder was her grandmother, they won't talk to us (even though my girlfriend is paying the bills!).

9/15 ordered internet, streaming tv/Roku, mobile service... internet and cable issues have been, hopefully no more, very unpleasant! Mobile service, I am undecided if I will continue mobile service. I never received initial phone they sent via FedEx..2nd phone had to pickup from FedEx, then I was unable to activate (no Sim card). I am working on the return for that phone, do not want to be charged for it! Like I said not sure if will attempt to continue with them?!

I was a Brighthouse, then Spectrum customer for over 15 years, with internet, tv, and phone service. When things were working it was OK, but when there were problems which seemed more often than not, the customer service was terrible. The representatives weren’t empowered to do anything, unless they were trying to sell you something new. Finally fed up with the spotty service, I found out I was paying waaay too much compared to some of the other competitor prices. So, I packed up all of my devices and took them to the Spectrum store to terminate my account and turn in the equipment.

Spectrum doesn't backup their trade in, they deal with another company CWorks Solutions. They will steal your old device. They send email with no contract information or customer support. Spectrum will do nothing for you, trade your own phone in, Spectrum and CWorks is and can't be trusted.

We just moved, and decided to go with Spectrum for our internet. Then we received a flyer that offered a package deal with our phones. We were told that we could pay on our outstanding balances on our devices through Verizon, and that Spectrum was affiliated now with Verizon, and it would be no problem. We were told what our new bill would be, so we went with it. It was a great savings for us. Turns out that was not correct information. The devices needed to be paid off first, and the bill was 50$ more than quoted. So by then I have already switched my service over to them.

I have been a customer of Sprectum for over 15 years. In September 2022, I decided to cancel service because this past year I noticed a degradation of service. The internet would go down in the evening several times during a month leaving the upstairs TV sets with no service. The TV sets directly connected to cable had at times heavy pixelization and the sound would go off or not be in sync with the show. On 9/28/2022 I canceled service, returned my equipment, and was expecting a prorated bill in the mail. But instead, I received a bill for the entire month from 9/16/22 through 10/15/22. When I called customer service they said the company was not required to prorate the final bill because California law did not require them to do so. In fact, she stated that only two states in the United States required a company to prorate the bill. I find it totally unfair for a company to collect for services not rendered and will continue to dispute this bill.

UPDATED 10/21/2022: Update from last review Still haven’t heard anything from Spectrum. Only thing I am receiving are calls and text messages saying I am late. I am tired of this happening every month! I was receiving this since the beginning of signing up with them!

After 8 calls, HOURS on hold and 2.5 weeks, Spectrum Mobile was unable to even activate our phones. When I finally had enough and wanted to cancel the "service" and get a refund, I got passed around like a cheap ... (date). If they can't do something as simple as activate a phone, why would I trust them with mobile service?

Unethical practices including not offering any downgrades to your service online. Once you sign in all services cheaper than what you have disappear. 2 days ago I was quoted $165 to downgrade our services to 15 channels (TV Select) and was told I could do this online which was untrue. I called back today and was told by customer service manager (2nd person I spoke with) that the $165 did not exist and in actuality would be $197. So going from literally hundreds of channels and internet for $245 down to only 15 channels and internet only saves me $45?? Spectrum should be ashamed. They are unscrupulous, unethical and a complete rip off. After hurricane, Ian, we lost Spectrum service for more than a day (no biggie) but you have to call them for a credit. Why wouldn't they do this automatically as a courtesy and because it's the right thing to do? Sad.