Spectrum Reviews

We were recently required to upgrade our Spectrum modem because of a speed change. We received the new Modem and we could not get it to work. We scheduled an onsite Technical appointment or yesterday (10/22/25). Our technician's name was Sayed. He very methodically and professionally identified the problem as the existing cable wiring was not updated enough to handle the new Modem's speed. He modified the cable infrastructure and then checked everything out. We are up and running perfectly now. Thank you Sayed!

TRENT #1... 1st thing I want to express is that I've been calling Spectrum every now and than to get better deals on my TV Cable. I already have internet with them and I have no complaints. But the TV cable, I call and call just to see if there are better deals than what I'm already getting. They tell me NO and that I already have the best deal. Today, Trent, was able to help me get the channels I need and lower my bill big time. He took the time to listen and give me my wants. His customer service is out of this world. He went beyond. He has a positive attitude and just sounded so happy in what his doing. That is what everyone should be spreading. Trent, I like to express this again and want everyone to know. You are a good person and in what you do. I want your personality to continue to be contagious. It's sad to say not all receive good customer service. But when I do they are remembered and very much appreciated. Thank you Trent. Bye!

CUSTOMER SOLUTIONS!!! Yes initial and promotional prices do expire, but the customer solutions department will apply new ones. You just have to call them. Yes it’s an inconvenience to remember but for three years running I have had great agents. I know it’s part of their job to let you know about other products and I was never forced to take any of them and still given great promotions on my Internet. All of the agents I have spoke to were either in Florida or Texas, Very polite and could understand them clearly. I only had one issue in the five years I’ve been in this house and it was not their fault but we had a very bad thunderstorm and the line from the pole to the house got damaged, but I had a tech out the next morning he ran a new line and also updated my equipment ALL FREE OF CHARGE!

Wow! What a wonderful experience I just had with an agent in the Orlando call center!!! I noticed my bill had changed like many other people in the reviews and I called and was transferred to the retention department. Pleasant and personable from the start, she listened and spoke clear English, also made me feel good that they are here in US!! She let me know my introductory price expired and I was and all customers are eligible every year for new promo. It is a slight inconvenience to remember to call in but after the agent I got it is was awesome experience start to end! She raise my speed from 400 to 500 mbps and bill went down by $31!!!! Also provided me a direct number to call in 11 1\2 months to get new promo before this one expires. **.

Today, Nov 23, 2024, I spoke over the phone, with a very pleasant young lady from Spectrum. Her name is Cassidy. She said she was from Texas. She was knowledgeable about Spectrum and my requests. Overall, I found her demeanor to be pleasant and inviting. Cassidy listened to me, and didn't rush me, or talk too fast. (I'm 67 next month so this was important to me.) Hands down, she is the best Spectrum employee that I've met over many years of being a Spectrum customer. She 100% needs to be the 2024 Spectrum Employee of the Year!

I'm pretty rural, but the Internet is pretty reliable. My biggest problem is the consistently rude and unhelpful customer support. If you have options, try to find a company that cares. If they could up their customer service game, I would be singing their praises.

Regrettably, the experience with this establishment was exceptionally disheartening, characterized by a repeated escalation of charges under the guise of expiring promotional offers, a pattern that occurred thrice, calling into question the integrity of their practices. Concurrently, the quality of their services steadily declined without reconciliation. The pinnacle of dissatisfaction stemmed from interactions with their customer service personnel, whose discourteous demeanor and predatory conduct capitalized on the temporary market dominance held by the establishment.

Regarding Spectrum mobile, NEVER buy a phone from them. It had issues within a few months. Returned it was sent a new one. Then they charged me for the new phone. I had to call several times. First I was told I sent it back after the return time frame (it was not a return, but a warranty exchange.) Then it was that I should have sent it to Samsung directly (Spectrum's rep told me to send it back and sent me the new on). Then I called again and got a manager. Now they are saying I sent in a D grade damaged phone. It was not damaged, but had barely been used and kept in a case. They will be sending me the "pictures" of why they graded it low. But I was told I can not dispute it and nothing can be done. So I have a working phone and a non working phone that I paid a total of $400 for. NEVER AGAIN.

Be very careful with this company... They don't back up their services. Once you sign a contract whether or not they get your services working for you, there will be no way to get out without a early termination payment of 3 year contract. In our case they want over $10,000 even though the services never worked and I canceled within 30 day warranty window.

Shady company to say the least. Stay away! At all cost. Called in looking to lower my internet bill! Went out with a mobile line I never wanted and expressed it several times. Said the phone would be free with a credit on account per month and no monthly charge. Get an agreement via email, there was financing bill for the phone. Called back and they stating I was confused that no company gives away free phones and I misunderstood.