Spectrum Reviews

  • 4,691,972 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About Spectrum

Spectrum Internet provides internet, phone and home entertainment coverage to millions of homes across the country. It offers three plans with different internet speeds and multimedia options. Customers can combine TV, internet and voice services for the most cost-effective deal and take advantage of internet speeds as fast as 940 Mbps. Before you buy, it’s important to know that while Spectrum offers service in 44 states, not all features and speeds are offered in all areas.

Pros
  • Offers a free modem
  • No long-term contracts
  • Packages for different budgets
Cons
  • Not available in all states

Featured Reviews

Saint Cloud, Florida
Verified purchase
The customer service is great. Everyone is very nice… You can call them anytime and they will help you with tech support and take the time to talk to you. You can change your plan...

Read more

Cullman, AL
Verified purchase
I am retired and spend the vast majority of my time at home within WiFi range… Spectrum's unlimited talk and text plan with 1 gig of mobile data for $14 per month is perfectly sui...

Read more

What is Spectrum?

Spectrum offers internet speeds of up to 940 Mbps for heavy internet users and those who stream HD video on multiple devices, but it also provides a basic package and an option for those who want something in between.

Spectrum Internet
Spectrum is known for its internet options that let you choose an internet package that fits how you use the internet. Through Spectrum, you can choose from three internet options:
  • The Basic Internet service offers 10 Mbps speeds and high-speed internet with no data caps.
  • The Internet Ultra option offers up to 400 Mbps speeds and high-speed internet with no data caps.
  • The Internet Gig plan offers up to 940 Mbps speeds and high-speed internet with no data caps.

If you are currently struggling with slow and unreliable internet speeds, Spectrum will buy you out of your existing contract so you don’t have to worry about early termination fees. Spectrum also offers free modems.

Spectrum TV
Through Spectrum, you can choose between four TV package options.
  • The TV Select option gives you access to popular movies, sports and news channels along with many on-demand options. You also get 125 channels with free HD.
  • The TV Silver option includes all the channel options from TV Select plus premium channels like HBO Max, Showtime and NFL Network. With this plan, you get more than 175 channels with free HD.
  • The TV Gold plan gives you everything in the Silver package plus Starz, Starz Encore and TMC. This option includes more than 200 channels with free HD.
  • The Mi Plan Latino TV gives customers Spanish and English programming options and thousands of on-demand choices. The Mi Plan Latino TV option comes in three tiers: Basic, Silver and Gold.
Spectrum Voice
Spectrum Voice offers reliable home phone service with unlimited calling throughout the U.S., Mexico and Puerto Rico. There are no contracts and no hidden costs or fees. Additionally, if you call 911 from your Spectrum home phone, emergency services can find you based on your Spectrum service. Some of the features you can expect from Spectrum Voice include:
  • Voicemail
  • Call blocker
  • Caller ID on TV
  • Anonymous call blocker
  • Call forwarding

The Spectrum Voice International plan is $5 a month and provides unlimited calling up to 70 countries throughout Europe and India.

Bundling your internet and home entertainment services is a good way to save money. You can bundle two or all three of the options. You can check to see what bundling deals and promotions are available in your area by inputting your zip code into the website.

Spectrum internet prices

Since there are so many different options and ways to bundle Spectrum’s services, price varies based on your location, current promotions and your service options.

If you’re just looking for internet, you can expect to pay:

  • $45 a month for 24 months for Basic Internet
  • $65 a month for 24 months for Internet Ultra
  • $105 a month for 24 months for Internet Gig

Taxes, fees, and surcharges are extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are also extra.

If you’re looking for home entertainment and TV services, you can expect to pay:

  • $45 a month for 12 months for TV Select
  • $70 a month for 12 months for TV Silver
  • $90 a month for 12 months for TV Gold
  • $35 a month for 12 months for Mi Plan Latino TV

If you’re looking for Spectrum Voice services, expect to pay $29.99 a month for voice only or $9.99 per month for voice bundled with TV and/or internet.

Spectrum FAQ

How can I pay my Spectrum bill?
Spectrum gives customers multiple ways to pay a bill, including by mail, through the app, online, over the phone or by going into a Spectrum location.
What is the cost of Spectrum internet only?
Internet prices range from $45 to $105 a month.
Can I watch Spectrum TV without a cable box?
You can download the Spectrum app on an Xbox or newer model Samsung TVs.
Does Spectrum charge extra for Wi-Fi?
Spectrum offers a free modem for internet access, but you have to pay $5 per month to activate the Wi-Fi option.
Does Spectrum offer a senior discount?
Yes. The Spectrum Internet Assist program lets qualified households sign up for low-income internet assistance. This program includes a free internet modem, 30 Mbps internet, no data caps, no contracts and optional in-home Wi-Fi service.

Is Spectrum internet good?

Spectrum is known for providing consistent and reliable internet service. The company has several options, which means you won’t end up paying too much for internet speeds that are faster than you need. It’s a good fit for those who do not want to commit to long-term contracts, who use Wi-Fi hotspots regularly and who like to save by bundling their services.

Shop with confidence

Compare with top companies

Spectrum Reviews

Filter by Rating

  • (87)
  • (90)
  • (119)
  • (188)
  • (1,862)

Popular Mentions

    How do I know I can trust these reviews about Spectrum?
    • 4,691,972 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Spectrum?
    • 4,691,972 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Customer ServiceSales & MarketingStaff

    Reviewed June 25, 2025

    CUSTOMER SOLUTIONS!!! Yes initial and promotional prices do expire, but the customer solutions department will apply new ones. You just have to call them. Yes it’s an inconvenience to remember but for three years running I have had great agents. I know it’s part of their job to let you know about other products and I was never forced to take any of them and still given great promotions on my Internet. All of the agents I have spoke to were either in Florida or Texas, Very polite and could understand them clearly. I only had one issue in the five years I’ve been in this house and it was not their fault but we had a very bad thunderstorm and the line from the pole to the house got damaged, but I had a tech out the next morning he ran a new line and also updated my equipment ALL FREE OF CHARGE!

    I seen a lot of complaints on here about them not prorating and it is clearly printed on each bill, It is not a secret and no one should be surprised. I also like that they verify your identity. Yeah, it may be a pain in the butt, but at the end of the day, it is protecting the integrity of your personal information. And with the amount of scammers and scam calls, it never hurts to take precaution. I did a lot of comparison before I made my decision to go with spectrum and felt they were the best choice. T-Mobile what they just got their third FCC fine for leaking data and personal info, Verizon 5G you better live close to a tower and it better not rain and don’t ever think that you can work from home using it!!!

    People are all about fiber, fiber, fiber, well guess what fiber is glass and when it breaks, it takes a long time for it to get repaired not to mention if you get AT&T, they charge you $150 call out and they offer no outage credits. There is no perfect provider, there never will be! The number I use to contact the promo department directly is 855 707 7328.

    Thanks for your vote!
    Staff

    Reviewed June 22, 2025

    We had a technician come to our home for a box problem. When he left we realized that our phones and computer were out of network. This was 21 June, last night. We called technical support, a young man named Joseph G worked with us for an hour to get us back on network. He was patient and polite and knowledgeable. Thank you for your help Joseph G.

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Internet Service Providers delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer ServiceStaff

      Reviewed March 7, 2025

      I contacted Spectrum regarding my HIGH MONTHLY BILL and spoke with Mimi from the North Texas office. I want to APPLAUD her on her PHENOMENAL customer service. She was knowledgeable, professional, helpful & patient! Usually people write bad reviews, but I had to acknowledge this GREAT rep!! Thank you, Mrs. Mimi!!

      Thanks for your vote!
      Customer ServiceStaff

      Reviewed Jan. 28, 2025

      Wow! What a wonderful experience I just had with an agent in the Orlando call center!!! I noticed my bill had changed like many other people in the reviews and I called and was transferred to the retention department. Pleasant and personable from the start, she listened and spoke clear English, also made me feel good that they are here in US!! She let me know my introductory price expired and I was and all customers are eligible every year for new promo. It is a slight inconvenience to remember to call in but after the agent I got it is was awesome experience start to end! She raise my speed from 400 to 500 mbps and bill went down by $31!!!! Also provided me a direct number to call in 11 1\2 months to get new promo before this one expires. **.

      Thanks for your vote!
      Customer ServicePunctuality & SpeedStaff

      Reviewed Nov. 23, 2024

      Today, Nov 23, 2024, I spoke over the phone, with a very pleasant young lady from Spectrum. Her name is Cassidy. She said she was from Texas. She was knowledgeable about Spectrum and my requests. Overall, I found her demeanor to be pleasant and inviting. Cassidy listened to me, and didn't rush me, or talk too fast. (I'm 67 next month so this was important to me.) Hands down, she is the best Spectrum employee that I've met over many years of being a Spectrum customer. She 100% needs to be the 2024 Spectrum Employee of the Year!

      Thanks for your vote!

      Reviewed July 9, 2025

      I was told today by Spectrum that 100 outages over a weeks time is "normal" in my area and they can't control it. Spectrum is possibly one of the worst companies I ever have given money to. Don't let them trick you there are so many options for internet that are way better. A 128k connections is better than a 100mbps connection at spectrum. Just the worst

      Thanks for your vote!
      Customer ServicePrice

      Reviewed July 9, 2025

      Constant outages, way overpriced, customer service sometimes very rude. Will never give you an option to lower the plan even when you can't afford the plan you have. I wish we had another company to choose from. The only reason I have stayed is because my kids need it for college.

      Thanks for your vote!
      Reliability

      Reviewed July 8, 2025

      This is probably the worst service provider I have encountered since moving to the USA 15 years ago. I have had no reliable internet to speak of at all for at least a month now. No explanation, no honesty just bad service. When asked if I can received credit for downtime of the service I was informed I do not "qualify". Avoid this at all costs if you can. It's essentially robbing you without receiving any services for payment. I would give zero stars if it was an option.

      Thanks for your vote!

      Reviewed July 8, 2025

      Came home from vacation and Spectrum ran a line from the pole behind my house to my neighbor's house over my garage across my backyard. Now we cannot play any games like volleyball or even corn hole due to the line sloping so low it is only 5 feet above the fence. If DTE needs to remove tree limbs or tree trimmers I hire they cannot get the equipment under the line. This is unsafe and just not very smart!

      Thanks for your vote!
      Customer ServiceStaff

      Reviewed July 8, 2025

      I was not informed when cancelling my service due to moving that I would be charged for the entire billing cycle regardless of when cancelling. This is NOT transparency as you advertise. The representative with whom I spoke made no mention of this. This is an unethical business practice because had it been communicated, I would have kept my service until the last day of the billing cycle to actually use the product I was paying for. Due to your representative not communicating this information, I cancelled my service 2 days into the billing cycle. That means that Spectrum gets an entire months worth of my money while only providing service for 2 days.

      I stopped service on June 26, which is 2 days into the billing cycle. The spectrum representative did NOT communicate that I would still be charged for the entire month. During a chat, you mentioned that there is no prorate available and that I will be charged for the full month anyway. This should have been mentioned in my phone conversation with the representative but was purposefully not mentioned by your representative.

      Due to the poor customer service and unethical practices of Spectrum and Charter, I will never use either service again. I had also been considering switching to Spectrum for my cell wireless needs as well. This will never occur as I will chose to stay with a company that takes proper care of its customers. These practices will also be shared on social media groups totaling over 20K members. I am extremely disappointed in the poor business practices and bad customer service.

      Thanks for your vote!
      Loading more reviews...

      Spectrum Company Information

      Company Name:
      Spectrum
      Formerly Named:
      Bright House Networks
      Website:
      www.spectrum.com