Spectrum

I chose Spectrum Mobile because my long-time previous carrier could not resolved my Caller ID issue. After multiple hours on the phone over 6 weeks, then refusing to send a Pin Transfer # to Spectrum, I was done. the downside was I had to get a new phone #, but I am dealing. My local Spectrum Customer Service was awesome. Youvette, Justin and Craig assisted me. My new phone was FedExed in 2 days as promised. I took it to my local office and the associates assisted me in transferring my information. Even though I had to get a new phone #, the transfer was seamless and they answered my questions. I have had to call Spectrum Mobile twice and the agents could not be nicer or more helpful, and they speak English. My reception is very good. I would recommend Spectrum Mobile upon customer service, fair pricing and professionalism.

So far the service has been fine and tech support has been available for any questions we have had. Our service was with Verizon, and even though the basic network is the same for Spectrum, we have had fewer dropped calls and issues since we switched. And we definitely are saving money.

It's a depends on the weather sometimes. If the weather is bad you can lose Internet service. Sometimes I have had to call to have it re-booted. The pricing has been a little higher than normal. They don't have as many sales as they used to.

As a former AT&T client, my internet speed performance showed around 77 mbps at basic rate despite Spectrum's 100 mbps claim and versus Xfinity's, AT&T's and Cox's 25 mbps claim on basic rate. Spectrum basic rate is significantly cheaper than any other competitors. Just a few times, it ran slower (likely high demands and/or Spectrum computer manipulation to urge me to upgrade to 200 mbps rate (costs a lot more). Overall very satisfaction with Spectrum to this date.

The staff at the store were very helpful. I moved from out of state and the staff was polite and patient with me and my questions. I even actually went with their phone plan and the same staff member went out of his way to set up my phone also. I have not had any issue with the internet with Spectrum at all where Cox cable internet was way more expensive in my previous state.

Unethical practices including not offering any downgrades to your service online. Once you sign in all services cheaper than what you have disappear. 2 days ago I was quoted $165 to downgrade our services to 15 channels (TV Select) and was told I could do this online which was untrue. I called back today and was told by customer service manager (2nd person I spoke with) that the $165 did not exist and in actuality would be $197. So going from literally hundreds of channels and internet for $245 down to only 15 channels and internet only saves me $45?? Spectrum should be ashamed. They are unscrupulous, unethical and a complete rip off. After hurricane, Ian, we lost Spectrum service for more than a day (no biggie) but you have to call them for a credit. Why wouldn't they do this automatically as a courtesy and because it's the right thing to do? Sad.

This is the worst company to deal with and then some. Substandard services, keeping their customers in the dark. Hide information and not continue to sell services. They know it’ll discontinue in the near future like home security. Their customer service sucks and they don’t care generally about what their customer’s experience and needs. Will stay away from them.

I volunteer for a non-profit animal rescue and I went into a Spectrum store to switch my services and the rescue's services to 'Spectrum's new $59. per month for 2 phones'. That was in July. When I walked into the store I had two working phones and walked out with no service on either phone. When I called customer service to ask why the store would not make sure the customer has a working phone before they leave the store and she said, "Oh the personnel in the stores are only salespeople". Are you kidding me! They set you up with service and do not make sure you have service! 3 stops at the Spectrum store and 6 customer service calls (todays was just under 3 hours actually talking to 3 different agents) and I still do not have service! DO NOT sign up for Spectrum if you need to actually have a working phone!

We have been with this company for years and decided to get the mobile service, we signed up for limited data plan and all went fairly well, then we're offered a new unlimited plan at a set rate for 2 lines, it turns out that plan was a certain amt per line, not for 2 lines, to make a long story short, we were stuck with a big bill that we weren't expecting! I am insisting on a refund for that and the opportunity to get the limited plan back, otherwise I will be shopping for a new mobile company. Beyond mad, spitting nails here.

Avoid doing business with this company. In my opinion, they are a master of “bait and switch”. They will tell you one thing to get you to “buy” (go with their mobile service) and then not deliver on promises. Do not be persuaded by their $29.99 per line offer. You really do get what you pay for and our experience has been that you get sub-standard (low quality) service. Everything from porting existing phone numbers, to activating new phones and to not getting promised trade-in offers on old phones was very problematic. It should not be this difficult to get quality mobile phone service!