Spectrum Reviews

I agreed to a two year plan including mobile, streaming and internet. So far, the internet seems fine now, but my tv did have a few buffering problems while I was changing my mobile service, which surprised me. It has not happened since. I have not fully tested the mobile service yet, but I am getting texts and did make one call. Email seems to load slower than my previous carrier. The streaming option was difficult to set up. Even though both my televisions were quite new, neither could load the Spectrum app (Hisense). I searched the internet and found someone who said to get a Roku device. Luckily I had a 10 year old Roku that I never used and I got one tv working, but I do not like the extra layer of integration and the fact I will have to buy another Roku for my bedroom tv.

We decided to get all services from one company and Spectrum service was so much more affordable and offered way more for the price. I called others and they couldn't compete with the rates and 3 year price lock we got from Spectrum! We now have home phone, mobile phone service, TV, and high speed Internet speeds all on one app and so affordable. And on top of that customer service agents have went above and beyond to help get those rates and change our devices from other companies. I had an agent spend almost 2 hours on the phone helping port our phone numbers from another company that was so confusing to me. He was so patient and kind and I thank him so much. We haven't had Spectrum long but so far so Great!!

We visited our local Spectrum store to cancel our tv plan and to only keep the internet portion of our plan. We expected some resistance. Instead, the young woman who assisted us was very pleasant and accommodating. As we were finishing the cancellation and turning in of our old equipment, she casually asked if we might be interested in some of the newer packages. We inquired and there was a package that seemed to meet our needs (we have to be able to watch the Dodgers games and this package included Dodgers Sports Net West which carries all home and away games).

TRENT #1... 1st thing I want to express is that I've been calling Spectrum every now and than to get better deals on my TV Cable. I already have internet with them and I have no complaints. But the TV cable, I call and call just to see if there are better deals than what I'm already getting. They tell me NO and that I already have the best deal. Today, Trent, was able to help me get the channels I need and lower my bill big time. He took the time to listen and give me my wants. His customer service is out of this world. He went beyond. He has a positive attitude and just sounded so happy in what his doing. That is what everyone should be spreading. Trent, I like to express this again and want everyone to know. You are a good person and in what you do. I want your personality to continue to be contagious. It's sad to say not all receive good customer service. But when I do they are remembered and very much appreciated. Thank you Trent. Bye!

CUSTOMER SOLUTIONS!!! Yes initial and promotional prices do expire, but the customer solutions department will apply new ones. You just have to call them. Yes it’s an inconvenience to remember but for three years running I have had great agents. I know it’s part of their job to let you know about other products and I was never forced to take any of them and still given great promotions on my Internet. All of the agents I have spoke to were either in Florida or Texas, Very polite and could understand them clearly. I only had one issue in the five years I’ve been in this house and it was not their fault but we had a very bad thunderstorm and the line from the pole to the house got damaged, but I had a tech out the next morning he ran a new line and also updated my equipment ALL FREE OF CHARGE!

Our difficulty started with T Mobile cell signal. We tried 3 times to resolve this issue with customer support who were nice and courteous on the phone and promised twice to return with update but never did. We then decided to switch carrier. We did have poor signal experience in our residence on Verizon about 4 years ago. Decided to try Spectrum as our community has special bond with spectrum.

Yes, technician was good. Easy set up and install. Understanding of everything. The technician was very patient and determined to get our service set up and install so we wouldn’t have no problems. They don’t

I can't believe that Spectrum for mobile, internet, and DVR is finally giving a reduced rate after 10 years of calling and going to their store. It's long past due, but I'll take it. It's a nice reduction from $375 to $263. It's still high, but it's better than nothing. I just hope in a year they won't increase it.

They turned my Internet off for 48$ after I told them I was burying my Mom. They have no regards to hardship. All they want is their money. Spectrum lost a valued customer. I'll never forget the way I was treated. It hurt my feelings after I've been a good customer for years.

When I moved in with my mother-in-law she had a premier Spectrum package. I wanted to find a cheaper option and after 3 tries found a person who was very knowledgeable and helpful. He got me a good price. Unfortunately, after awhile the price went up. When I inquired I was told it was just a periodic price adjustment. A year later and $45 increase, I called again because the specials were about to expire and make the cost even higher. On the phone, I was quoted a price of just over $180, the first bill was $200. 4 months later with no explanation it is now $210. The people are polite, seem knowledgeable but I wonder. I just wish the price quoted would stay for at least 6 months. Because I want to keep my mother-in-law out of it, I cannot give account number or upload a receipt, but I have been working with them since Oct 2023.