Spectrum

In my neighborhood, there are not many service provider options for high speed internet. I live in a suburban area, but perhaps because of the hills, there are very few options. Spectrum offers the best available with promises of increasing the speed over the last decade, but it remains similar. It’s not as fast as it could be during peak usage, but for the most part, it is reliable. I am not a gamer. I just stream movies occasionally in a household of 3, and use the internet for business.

Spectrum cell service is available for Spectrum Internet users. The price was definitely the tipping point for deciding to use. It’s $14 per line, one gig per month. Since we do not use data much one gig is plenty. We have not experienced calls dropping or poor call quality like we’ve had with other providers. They will let you bring your own device, but there is some limitations on which devices they accept. They also have interest free repayment plans on popular phones. All over great experience.

In regards to my experience with Spectrum, when I had a problem with the connection, the Company had two repair Technicians to come out to my home. However, when one e was unable to solve the connection problem, the other took the time to retrace what may have been missed during the repair. Yes, the second Technician found what the issue was. He replace the old equipment with new equipment; explain to me the reason why the old equipment was not working properly; took the time to go over the steps as to how their new equipment was better; and remove the monthly payment from my bill!

I have the full package, TV, Internet, phone and DVR. The service is in my opinion, is very good and borderline outstanding. Going into my third year with Spectrum I have had very few problems and those were addressed by their customer service team in a timely manner. The high speed internet is very reliable with speeds close to advertised. I have had cable and satellite in the past including both Dish and Direct and after moving to Spectrum I find it to be far superior in terms of quality and programing and the internet is far above any other supplier.

I know lots of folks want to bash cable, but I just wanted everyone to know we had an incredible service experience! The "cable guy" who came to help us with issues following a lightning strike was the most experienced, knowledgeable, and pleasant rep of ANY company with whom I have worked. There were multiple diagnostic issues, since the extent of the damage to wiring, boxes, modems, splitters, amp was initially unknown. Jon S from Farmers Branch, TX Spectrum spent the time needed to discover the problems and resolve them. Additionally, he provided a way for me to make contact in case there were follow up issues. He was an incredibly capable and communicative, and the experience was a complete surprise given our history with cable service providers. Whatever they need to do to retain employees like Jon should be done - give him a raise, promote him, whatever it takes. I can only hope to have service from someone like him in the future.

I was a Spectrum customer for 16 years. Over those years I've experienced many overbilling situations. Many service interruptions in service, Many hours on the phone with service reps that don't know their business. Escalations to service VPs that get bumped down to lower level persons. Spectrum is not a Customer service oriented company. Their CEO is the highest paid (multiple millions per year) executive in the communications industry.

Charter Spectrum shows that I paid my bill. So today, this cable service, that we use for the POS system and to process payments goes out. When I called to find out why, they found that even though the bill was paid, they processed it to an account that isn't even mine. They said they would try to send someone out tonight to get the cable turned back on, but then called to inform me that they can't get someone to the restaurant until Friday. And I decided that I can't help but tell everyone on the face of the earth how I have been treated as a small business owner while being a Charter Spectrum customer!

Recently switched service from Tmobile to Spectrum. The spectrum representative neglected to tell me that I needed to cancel the phone number associated with the tablet I was moving to their service. As a result, I was charged a month and 1/2 service with tmobile (over $100) for the uncanceled line. As many people would - I was thinking device, not device number. Seems like a matter of protocol to inform new customers that they would need to cancel something like that. I was told all was good and that I didn't need to do anything with tmobile.

After the 24 month introductory period is over, the basic internet cost increased by $25/mo! It's definitely not worth the price if you have other options. The free modem they gave me was weak junk, so I had to buy my own.

It has taken me lots to get frustrated enough to seek out online sources to write a negative review! Had internet that was ok until the pandemic started. Then my internet became slow, would drop and no amount of technical assistance helped. I was told by a technician to buy my own modem. When I did I was then told it wouldn’t work unless I bought my own router. Bought my own router. Still iffy. Had added the streaming service as it was to have local TV channels. It didn’t. When I tried to cancel the streaming service was told my internet would be more a month. Was disconnected, waited for twenty minutes at a time. There is no end to the trouble I’ve had with them. I will be looking for a new provider! If you are looking for internet or cable that provides good customer service DON’T GET SPECTRUM!