Spectrum

When I went with Spectrum I took the bundle package TV internet landline and never used the landline once, my bill was $105.00 per month, after 1 year without notice the bill is now $155.00. I called and the person I dealt with was pleasant and tried to explain to which she was right I should have read the fine print. So I ask her if I could get the new promotional ad and was told no it was for new customers only. She explained I could leave for 90 days and come back however the promo may not be available. I am on disability and budget my money very well, but since then I have had to pay my bill in 3 payments each month. I enjoy having spectrum but it's getting harder to pay. If spectrum would look at the people leaving versus new customers does this make for a good business practice? I wish they would reconsider and allow existing customers to take advantage of the new promotional plans.

Let me share my recent customer service experiences w Spectrum! I Ordered cable & internet from Spectrum because the apartment I moved to would not allow DISH. I was sold by Spectrum “the Apple TV” streaming box instead of a 3rd cable box for the same price. Before Spectrum, I was with another company and obviously, I don’t intend to mention their name.

Really easy to set-up recordings from computer or smartphone, great to use while traveling ~ you can watch on other devices, very strong and fast wi-fi, easy and fast scheduling appointments with good customer service. I have all home so I can record and watch from any room in my house, which is especially important when hubby wants to watch sports. Red Zone is the most important feature for my husband and sons ~ very inexpensive program for football lovers who do not want the expense of total football packages.

The customer service is above average. The only issue that I really have is the value and price of the services. For the price, the number of channels that you receive does not seem to be worth what you pay. The Internet price could be a little bit lower, but is OK. I have not had any trouble with the customer service when I have called for help.

I know I’m not alone when I say, Spectrum's Customer Service leaves a lot to be desired. We have been paying for 300 Mbps since November 2017, however we NEVER received speeds that were even close to what was promised. We made calls and had Service Technicians out to the house. They never resolved the issue!! My last call to Spectrum Customer Service was the worst! The representative was rude and offered me a $10 credit for my troubles. I asked for a Manager but I was told that wouldn’t provide me with anything more than the $10 credit. I had enough and decided to scour the internet for another avenue of help, and I found it!! I emailed a corporate employee at: **.

Complaint to Spectrum-Charter. Switched my service from TWC on 4/8/19 to Spectrum! Was given a quote of $134.29 a month. Just viewed my bill online, on my account, as I haven’t received the hard copy yet, and they have already raised the price to $162.19! UNREAL! Called Spectrum to get it straightened out and they have refused to take off the extra $27.90 they are charging me. Will file a complaint with the FCC as well! If they don’t resolve this for me I will probably cancel my service or take some services off my account. I can’t believe they are willing to lose a good customer over this amount!

This company will sell you on saving money if you switch, they will then jack your bill up and say you upgraded, and there is nothing they can do about it. My first bill is $250 a month, when I agreed to $127 a month. Do yourself a favor and talk to people about their experiences... No one is happy, matter of fact everybody I talked to hates this company. They never got me straight, cost me a Ton of money to go back to DirecTV. I won't Ever go back to Spectrum. Horrible customer PR. Steer Clear. You think it can't be that bad, then it's 3xs worse.

I called to cancel my Spectrum account yesterday because I got Frontier. Well I called right back to get my account reconnected for Spectrum. They came out today and installed everything. But I've been on the phone since the tech left at 1 and I'm currently still dealing with a price issue. I've talked to 4 reps today. None of them gave me the same info. All of them told me different prices plus I was given the incorrect TV package. I'm missing all the channels I actually watch. The sales rep told me yesterday I would get a better price and discount for opening a new account under my husband. They wouldn't reconnect my account. I use to pay 126 for TV, WiFi and phone on my personal account I just closed yesterday. And so far they can only do 145 and I have less channels than before. The last call he supposedly got me my channels. I currently do not have them. I've been waiting for a call back from another rep who is suppose to fix the problem.

I went from Time Warner to Spectrum and they promised better speeds for more money. The speeds were not improved, but pricing was. When I contacted Spectrum, they said it was my modem. I bought a new modem for $119. Same problem. I contacted Spectrum again and they said I was "grandfathered" into an old plan from Time Warner. I am paying $50 a month for 20mbs, but they offer 100mpbs at $45 a month. I asked if I could change plans, they said no. I would have to pay $70 for 100mpbs since Im not a new customer. I contacted the BBB and Spectrum lied and said I agreed the issue was resolved. Nonsense. I am here to complain to everyone about the unfair price hikes, scams and lies. I cant wait for greenlight!

Beware the Spectrum Mobile App auto bill pay feature. The app recently upgraded from TWC to Spectrum. The other morning, I went in to make a partial payment on my account. My intent was to pay half of the past due bill last week, the balance on that bill, this week. Ha! Nope. Did not go as planned. Wiped out my bank account, leaving me $6 for the next 5 days, since, when I tapped on "Make Payment" the app took the ENTIRE amount due! Wonderful. And of course, "we're sorry, there's no way we can reverse this charge."

Spectrum has been providing me with terrible internet for 5 years. The ONLY reason I am still a customer is because they have a monopoly on the buildings that I have lived in. After calling in weekly for 8 MONTHS about my internet not working, one technician FINALLY let me know that they SHUT OFF MY WIFI SERVICES without telling me (or letting me know on any of the 30+ subsequent calls with technical service) that I wasn't set up for wifi. As a consultant who works from home from time to time, this company has cost me thousands, not to mention the monthly charge that I essentially toss out my window most months.

Our internet service, our exorbitantly priced internet service, purchased (rented) from Spectrum, who purchased it from Bright House (which was better, although not by much) is once again out of service. It has been out as of this moment for 2 1/2 hours. I found out, about 20 minutes ago, that it's (again) a local problem, affecting a few blocks inside of apartment/condo complex in which we live. This is important because it really limits the number of things that can go wrong/break. This also means that the technician (I use the word technician loosely, very loosely) that is eventually sent out to fix the problem should have everything needed to facilitate the repair the malfunction with them; in other words no reason whatsoever to delay the repair or inconvenience the PAYING customers any more than absolutely necessary.

When I signed up for the package there is a big icon stating if for any reason you are not satisfied within 30 days they refund your money. Now looking at the actual refund terms which are here: https://www.spectrum.com/policies/guarantee-new.html you read that unless there are special installation professional services for internet, tv, and/or phone service you get your money back if not satisfied in the first 30 days. I actually had their service for only 14 hours before cancelling it.

A recent "upgrade" to the set-top box software now shows large unavoidable advertisements embedded in the on-screen cable guide. I believe this is totally obnoxious behavior. Whoever in the Spectrum organization should be fired immediately. Now I can't even select a channel from the channel guide without a barrage of advertising from this third rate company. It makes the despicable AT&T company look better each day.

Signed up on internet for Spectrum service. After supply address etc order service. Received some legal information back to sign. Two days later email came to me sorry no service in your area. Yet they advertise in my area, internet says ok but then No. Spectrum trying to act bigger and better....sorry no.

For years with Time Warner and then the takeover of TW by Spectrum, we always received our billing statement in our email for the next month a few days at the end of the month before that cycle begins. Now they refuse to send it early and you can't see what their billing is for the next month until days after that month cycle starts. I called and talked with a real jerk. He wouldn't tell me what the charge would be and that I didn't need to worry because it wasn't due until 18 days later. He was arrogant and practically laughing at me.

I had BrightHouse for a couple of decades and got test results close to advertised speeds. Since BH became Spectrum I'm lucky if I get half of what I used to get for the same price. I'm supposed to get 30Mbs down, I'm lucky if I get 10 to 15. During peak hours, I get less than 1Mbs. It's like I'm back to the days of dial-up. All while seeing commercials boasting about all the improvements they're making! They should be sued and prosecuted, or at least run out of business, for the way they're ripping off their customers!

I have had Spectrum for years with the same due date, now they changed it that makes my bill due 8 days earlier!!! I called them and was told pretty much too bad they won't change it back to my previous due date! Like my budget don't matter to them! Some people only get paid 2 times a month and to change their due date can be a big problem to them!

Initially I left TWC/Charter/Spectrum about 2 years ago. After many years as a customer with this company, I tried an alternative, wasn't happy with speed on internet, I returned. OK, great for a year -- got a super pack with all kinds of goodies in terms of cable access. A year later no warning except a near miss shut off for a $63 increase to the bill. Now up to $211. I've explained that I'm 65 and entitled to the "senior discount" whatever that may be. Nope, only for new customers. Also explained I need services to use my heart loop recording machine -- too bad is their attitude. Now IDK what to do. So frustrating and their customer service is just a nonchalant and "who cares" attitude. This was a clear "bait and switch" on the plan issue. Overall their services are awful and it doesn't look like it will get any better.

It goes out every time a cloud goes over. There are no excuses. They take it down whenever they please, no such thing as a maintenance window. Unbelievable. Outage every day these last two weeks. Sadly they are the only game in town and they know it. Someday we are going to get a choice and I will drop these guys like a hot rock.

Been unsatisfied with Spectrum for Months. Yesterday, I was harassed and threatened by a local Spectrum employee who refused to leave my property and used intimidation, pointed a pepper spray to my face. Asked him to leave many times but he refused as long as I was not going to give him money. I had previously agreed with Spectrum to pay my bill by May 1st and would take care of any late fees. I was assured that I would not be ever harassed by agents knocking at my door. For the last six days, they can on my property. Spectrum is not taking responsibility since he is an independent contractor. Enough is enough. I am not letting Spectrum get away with that one.

I have been a customer for 6 years and have always paid $49/month for internet, plus cable. When I went to cancel cable package and just keep internet, all of a sudden I had to pay $70/month. The rep said this was because $49 was an "introductory" rate. If that was the case, Why did I have it for 6 years! They just try to reel you in but jacking up prices on a service they know you need. In addition, after I said I was dropping the service, they had me wait on hold for 45 minutes. Really??? Horrible company.

We are seasonal customers, having internet for about 4-5 months a year. We have always disconnected in the fall and started up again in the spring. This past year, we were advised to go seasonal rate of $4.99 per month and save activation fee. Now I call up to come off of seasonal and find our rate has gone from $44.99 to $65.99!!! We always got the introductory rate because we were considered a new customer. This year we had the pleasure of paying $4.99 every month we were gone and and the additional kindness of paying $20.00 more a month for being a valued customer!! Lesson learned...just disconnect! After 1 hour of talking and going thru 3 people, they lower our rate to $50 per month...but I will discontinue in the fall.

I called Spectrum to disconnect my service because I'm moving and where I am moving already has Spectrum. The Customer Service Rep tried to get me to change the service at the place I am moving to. He even said he would wait while I called. I simply just wanted to end my service. Prior to this conversation I would have considered returning to them, but the service rep was so persistent when I told him 3 times, "No thanks. Not now." He then was extremely rude. Did not say thank you for being our customer for the past several years, and then just hung up on me. I absolutely dread dealing with them. I will never use them again in the future. They always hook you by giving you a "deal" and then jack up the prices a few months later. There are so many other options now that know how to treat a customer, no need to deal with terrible customer service.

So I wanted to switch over to Spectrum because after a year of service with Frontier, they were set to increase my prices. A Spectrum rep came to the house, sat with us and went over the bundle packages. He had the channel list and went over everything. We chose our package and everything was set. We would be paying about $127 total. A couple weeks later, they hook up service and I noticed I’m not getting all the channels I’m supposed to. I call Spectrum that night and they claim that I only signed up for basic cable which was absolutely not true. They tell me if I want more channels I’ll have to pay extra. I repeatedly tell them that I signed up for the Spectrum silver package already and refuse to agree to pay more.

My Spectrum bill is ridiculously high and continues to creep up. While I continue to see "great deals" for new customers, customers such as myself, who have been with BrightHouse and now what is Spectrum continue to see our monthly bills climb ever higher. This is not for any movie channels. This is just for a basic cable package.

Updated on 05/07/2019: I spoke with the Spectrum to start my service. All sounded good, I was not told about automatic withdrawal. I was told to accept the minimum plan and if I went over I would go to automatically to the unlimited plan. When I mentioned about the overage charge my bank hit me with because they never mentioned the automatic withdrawal, "Oh Well", is their response. When I mentioned the data plan they promised, they responded for a fee of $45 per line they would switch me and no they would not fix any overage charges they hit me. I had to go to the B.B.B. on them. Response, they do not care about what was promised I have a contract, I found Spectrum to be unethical in their business practice.

Worst cable and internet service I've had in 40 years. On a regular basis the box for the TV reboots itself with no warning and takes 20 minutes. Internet download speed is usually only 2mbps tops. Customer service representatives are incredibly rude when to try to call for answers.

I called to cancel tv service. The young lady then beginning telling me about Spectrum mobile. She said I can get two phones for $48 per month which includes 1 gigabyte for data. Not to worry because Verizon Wireless has towers are everywhere. Once I step out of my door I can turn off my data and I will immediately connect to a tower. Phones came. Stepped out my door, in fact I went to work and back. Still not connecting to any towers. I paid $101 for the phones and 1 gb of data. I called Spectrum. Spoke to a rep who said the information the other rep shared was not true. I could have stayed with my other carrier.

They deserve no stars, first they change my modem because computer and phone keep going down. Guy says no extra charge yet immediately my monthly rate jumps up from $90 to $96. Then a few months later (yesterday) they come down since I still have the same problem. Workers seem perplexed and too interested in my items in my house instead of the problem at hand that they should be worried about as usual they got to gawk at my stuff! So supposedly fixed but they say they don't know for sure what problem is and that manager would be down to my house the next day. Well that's a LIE. It's 2 pm and no call - NO MANAGER! Figures! Beware of this company. Their systems tend to go down a lot! And they seem to have glitches in their system that they cannot figure out of fix!