Spectrum

Streaming with Spectrum is cost effective, affordable, more bang for your buck at $24 a month and $15 for movie bundle total $39 a month for all the channels and on demand and movies you could ever want and one phone call away for outstanding customer service. You don’t have to chat online. For.

We have saved about 60.00 per month since the switch. You cannot choose your payment date and they require ACH. It's on Verizon I think so if you switch from AT&T it's a little different at first but nothing that was a big deal. Service is about the same.

Spectrum - I have been with them for other services for a long time then recently they came out with a new cell phone business. I usually find a cell store and stick with them but I made the move to spectrum after talking to a phone representative and going to one of there walk in stores. Showed me all the plans prices and they set it all up for me. The customer service is great. Everyone is very nice. They have quite a few stores. They have hot spots all over. You have access to a online app to see your information and to change things yourself. You can call them anytime and they will help you with tech support and take the time to talk to you. You can change your plan at any time and offer all the latest smartphones. They're great and would recommend to everyone.

I am retired and spend the vast majority of my time at home within WiFi range. Don't use large amounts of mobile data. Spectrum's unlimited talk and text plan with 1 gig of mobile data for $14 per month is perfectly suited for me. Have access to mobile data when needed and the coverage is excellent. Also total monthly bill is $14.00, no additional fees or taxes. Am very pleased with service and value.

I’ve had my ups and downs with Time Warner/Spectrum over the years, but I commend them for always striving to provide an excellent customer service experience. The agents are always informative, willing to help, but most of all they’re personable. They talk to you as if you were face to face with them (not scripted). Thanks!

I input a complaint recently [**], I was contacted from Spectrum and spoke with Robert, he informed me the calls were reviewed and stated he understood and he was able to get me to a rate of $150ish, on the call he confirmed all equipment and channels I was interested in. He stated if I wanted Own I would need to add tier 1 to this. I informed him to add it. I asked when the promo would end and what my rate would be after it is over, he said around 170ish after 1 year. I asked if this was for everything, the rep confirmed. I stated this was all I wanted and thanked him for getting my rate back down.

Cancelled Spectrum cable TV because totally unaffordable, but apparently if you cancel at the wrong time of the month, nothing can be prorated for services you did not use...ripped off for extra money, threatened with cutoff of remaining service that was kept, and a Rep who was assigned to assist has ignored all messages...almost an hour on phone and they still win...too expensive, rates continue to increase and no choice of bundle selection..take it or leave it...Spectrum is a horrible company and has no respect for the consumer... do not recommend.

When I sold my home, I cancelled my service and returned my equipment...Spectrum continues to bill me and deny that I cancelled and denied I returned my equipment when I have proof of both. I was supposed to get a refund but they continue to bill me. I have several open complaints, but they keep calling and billing....when I call them back, they never take my call. They are scammers!

I was moving to a different apartment in the same building. I decided to drop my phone but keep my cable. The process to make this change was horrible. I was on the phone twice for over an hour and it was still not done correctly. I am in a retirement home and my daughter was helping me but they would not speak to her and she is not allowed in because of Covid. I could not do it online either. When my service was set up originally, I had an appointment and they were over one 1 hour late. I cannot believe this company can get away with providing such horrible processes and horrible customer service. And, by the way, being polite over the phone when the work is never done correctly still constitutes having horrible customer service.

Oh man... So before I wrote this review, I read the reviews of several others. Unbelievable... It's really apparent what kind of company is for the customer and which are for money. Spectrum is ALL about the money! Similar story... I was paying over $200 a month for really bad service and price hikes. Never late with a payment...which they used to their advantage. Paid the monthly bill early, as always, and it was the first week of football... No Red Zone. But I've been paying for that package since last season ended. Call Spectrum, "Sorry that part of your OLD package has been removed. If you want to add it, it'll be $12 more a month." I was mad enough to say, "No..just cancel my cable and I'll keep the internet... I'll look elsewhere for entertainment."