Spectrum Reviews

CUSTOMER SOLUTIONS!!! Yes initial and promotional prices do expire, but the customer solutions department will apply new ones. You just have to call them. Yes it’s an inconvenience to remember but for three years running I have had great agents. I know it’s part of their job to let you know about other products and I was never forced to take any of them and still given great promotions on my Internet. All of the agents I have spoke to were either in Florida or Texas, Very polite and could understand them clearly. I only had one issue in the five years I’ve been in this house and it was not their fault but we had a very bad thunderstorm and the line from the pole to the house got damaged, but I had a tech out the next morning he ran a new line and also updated my equipment ALL FREE OF CHARGE!

We had a technician come to our home for a box problem. When he left we realized that our phones and computer were out of network. This was 21 June, last night. We called technical support, a young man named Joseph G worked with us for an hour to get us back on network. He was patient and polite and knowledgeable. Thank you for your help Joseph G.

I contacted Spectrum regarding my HIGH MONTHLY BILL and spoke with Mimi from the North Texas office. I want to APPLAUD her on her PHENOMENAL customer service. She was knowledgeable, professional, helpful & patient! Usually people write bad reviews, but I had to acknowledge this GREAT rep!! Thank you, Mrs. Mimi!!

Wow! What a wonderful experience I just had with an agent in the Orlando call center!!! I noticed my bill had changed like many other people in the reviews and I called and was transferred to the retention department. Pleasant and personable from the start, she listened and spoke clear English, also made me feel good that they are here in US!! She let me know my introductory price expired and I was and all customers are eligible every year for new promo. It is a slight inconvenience to remember to call in but after the agent I got it is was awesome experience start to end! She raise my speed from 400 to 500 mbps and bill went down by $31!!!! Also provided me a direct number to call in 11 1\2 months to get new promo before this one expires. **.

Today, Nov 23, 2024, I spoke over the phone, with a very pleasant young lady from Spectrum. Her name is Cassidy. She said she was from Texas. She was knowledgeable about Spectrum and my requests. Overall, I found her demeanor to be pleasant and inviting. Cassidy listened to me, and didn't rush me, or talk too fast. (I'm 67 next month so this was important to me.) Hands down, she is the best Spectrum employee that I've met over many years of being a Spectrum customer. She 100% needs to be the 2024 Spectrum Employee of the Year!

I was told today by Spectrum that 100 outages over a weeks time is "normal" in my area and they can't control it. Spectrum is possibly one of the worst companies I ever have given money to. Don't let them trick you there are so many options for internet that are way better. A 128k connections is better than a 100mbps connection at spectrum. Just the worst

Constant outages, way overpriced, customer service sometimes very rude. Will never give you an option to lower the plan even when you can't afford the plan you have. I wish we had another company to choose from. The only reason I have stayed is because my kids need it for college.

This is probably the worst service provider I have encountered since moving to the USA 15 years ago. I have had no reliable internet to speak of at all for at least a month now. No explanation, no honesty just bad service. When asked if I can received credit for downtime of the service I was informed I do not "qualify". Avoid this at all costs if you can. It's essentially robbing you without receiving any services for payment. I would give zero stars if it was an option.

Came home from vacation and Spectrum ran a line from the pole behind my house to my neighbor's house over my garage across my backyard. Now we cannot play any games like volleyball or even corn hole due to the line sloping so low it is only 5 feet above the fence. If DTE needs to remove tree limbs or tree trimmers I hire they cannot get the equipment under the line. This is unsafe and just not very smart!

I was not informed when cancelling my service due to moving that I would be charged for the entire billing cycle regardless of when cancelling. This is NOT transparency as you advertise. The representative with whom I spoke made no mention of this. This is an unethical business practice because had it been communicated, I would have kept my service until the last day of the billing cycle to actually use the product I was paying for. Due to your representative not communicating this information, I cancelled my service 2 days into the billing cycle. That means that Spectrum gets an entire months worth of my money while only providing service for 2 days.