Spectrum

Had Spectrum (formerly TWC) service for 4 years in Southern California before our move to Idaho where they're not available. Service was reliable, speeds were good, no data caps to be had, and pricing was consistent. As internet service has become another public utility, Spectrum did their job very well.

Streaming with Spectrum is cost effective, affordable, more bang for your buck at $24 a month and $15 for movie bundle total $39 a month for all the channels and on demand and movies you could ever want and one phone call away for outstanding customer service. You don’t have to chat online. For.

Spectrum - I have been with them for other services for a long time then recently they came out with a new cell phone business. I usually find a cell store and stick with them but I made the move to spectrum after talking to a phone representative and going to one of there walk in stores. Showed me all the plans prices and they set it all up for me. The customer service is great. Everyone is very nice. They have quite a few stores. They have hot spots all over. You have access to a online app to see your information and to change things yourself. You can call them anytime and they will help you with tech support and take the time to talk to you. You can change your plan at any time and offer all the latest smartphones. They're great and would recommend to everyone.

I am retired and spend the vast majority of my time at home within WiFi range. Don't use large amounts of mobile data. Spectrum's unlimited talk and text plan with 1 gig of mobile data for $14 per month is perfectly suited for me. Have access to mobile data when needed and the coverage is excellent. Also total monthly bill is $14.00, no additional fees or taxes. Am very pleased with service and value.

I’ve had my ups and downs with Time Warner/Spectrum over the years, but I commend them for always striving to provide an excellent customer service experience. The agents are always informative, willing to help, but most of all they’re personable. They talk to you as if you were face to face with them (not scripted). Thanks!

Called to cancel service due to my mom's passing. Problem is I called 2 days after billing cycle started. Instead of getting the bill prorated for the two days will charge the full 30 days. Absolutely horrible experience that I will not forget.

I had a bill sent to a collections agency after 45 days. I called Spectrum as soon as I received the letter from collections. I had no idea what it was for, apparently for a modem I did not return. I explained I did not receive a bill and I would pay it. I had that account for 14 years without a single billing issue. All I ask is that my record not be permanently affected by this mishap and 4 customer service agents and 2 hours later - they won't put a Supervisor on the phone and I am told no one can fix this issue. So disappointing you can be a 14 year customer with a solid accounting history and they can't even be bothered. Horrible...

I have been a customer of Spectrum for over 15 years. We do not watch cable anymore so I decided to save the $100 a month and call and cancel. The internet is fine. I called on the 26th and was told that on the 26th of each month, a new billing cycle begins and I could cancel but I would have to pay for the whole month. Or I can wait and call on the 25th of next month to cancel. Spectrum 100% does not provide pro-rated services or credits of any kind. This has to be one of the worst customer service tactics to retain customers I've ever seen. Absolutely about money and not customer satisfaction. As soon as I find a comparable internet provider, I will be cancelling that as well. Beyond shady and I am extremely dissatisfied.

I have used Spectrum for a couple of years; in process of moving contacted them two weeks in advance about needs for termination and where to turn in equipment. I also had to have new internet placed into my new location so I used them with an overlap of five days due to moving companies not available. I received my bill for the old location for a full month's of service since I used three days into the new billing cycle... NO ONE from the company warned me about this deceitful practice that I should turn my equipment in three days earlier than I planned causing me an additional bill for THREE days of usage of over $200; plus I had a full month's bill for for new location.

They sent my account to collections almost 5 ½ years after I paid my “final bill” without contacting me about any outstanding balance beforehand. When I called to inquire, they stated they didn’t have any info on my acct because it was “too old” – they couldn’t even provide me with the info they gave the Collections Agency a few months ago. Their solution? Have me pay my bill – even though the negative impact will remain on my credit for years to come!