Spectrum

We had Spectrum back when it was Brighthouse Networks. Once it became Spectrum, at first it was horrible. The monthly bill kept going up and up. We were at about 200.00 a month and said no more. Went to strictly streaming. Spectrum kept sending offers via mail. After about three years we decided that we would try Spectrum again. The offer is good. Actually paying less than we were with the different streaming apps. Everyone has been extremely nice and pleasant to work with. So far really good. They have 5G network and all our devices are working well. We are happy.

Pretty decent service for the amount being charged. There are a lot too for others service providers who charge almost double for the same internet speed. Spectrum has gotten better over the years with their customer service and internet speed. Also, there three level of internet service so you choose what is best for your internet of speed and money. Overall it is a good company to have as your ISP. Even though they also offer bundle packages which can save some more money if the customer is interested. But they are not pushing and won’t force you to commit to a bundle plan. But for the people who need it, it is a good option to have.

Generally very good, however they raised the rates significantly in the past 2 years. $80 a month for internet service is too high. They do have better service than my previous provider who they recently bought out. Only complaint in that regard is when service is out and you call them, they will often be "unaware" of any service outage in my area. This has happened twice even though I saw one of their service vehicle in my neighborhood at the time I placed the call. Strange?

I was with Cricket Wireless for 30 months. Happy with the service. However I discovered that Spectrum Mobile MVNO is on Verizon's network. I have clearer calls and the data speed is much faster then Cricket. So I switched to Spectrum; I bought a new LG phone (like LG phones). I was able to port my number within less than 10 - 15 minutes.. I do not use much data away from home. I use wifi at home.. It is rare for me to use more that 0.75 gigs of data.. Hey $14.00 per month on Verizon. NO-BRAINER there. I like the fact hot-spot tethering is part of the plan. But I like the idea $45.00 is max charge if I go past my data plan. Spectrum has the best phone support I have used for assistance.. Spectrum customer support is very, very courteous.

Spectrum - I have been with them for other services for a long time then recently they came out with a new cell phone business. I usually find a cell store and stick with them but I made the move to spectrum after talking to a phone representative and going to one of there walk in stores. Showed me all the plans prices and they set it all up for me. The customer service is great. Everyone is very nice. They have quite a few stores. They have hot spots all over. You have access to a online app to see your information and to change things yourself. You can call them anytime and they will help you with tech support and take the time to talk to you. You can change your plan at any time and offer all the latest smartphones. They're great and would recommend to everyone.

I canceled my services in beginning of November. Was told I had to pay for the month anyway. I didn’t dispute the payment even if I thought it was heartless policy. But Spectrum did not cancel my services as requested and continued to bill me. Spectrum employee argued with me that I didn’t cancel my services. Phone calls are recorded so I asked her to check the phone call. I have not heard from them yet but my services are finally canceled.

Called to change internet providers. Canceled service. 3 days later received bill for the entire month. Spectrum charges whether you have service or not for 1 month. This is fraud. Glad I left and will not returned. Nothing of the sort was conveyed when called to cancel service. Of course they wouldn't convey that to the consumer; they get paid for nothing. Frauds.

Spectrum/Charter cable doesn't care about doing things correctly. I am continually getting communications for customers and I'm NOT a customer. They do NOT validate emails that customers enter and assume they are correct. What's worse is that they don't notice or even care. I called their 800 number once and was told they wouldn't help me. So I'm posting the information here as Spectrum/Charter does not care that I have their customer information and thus everyone in the world should as well since I am forced to see it constantly.

I have not had any problems with Spectrum. And any issues that cropped up were quickly handled and solved. There are almost no technical problems, and customer service has always been cheerful and competent.

I have been with Charter for so many years and then it changed to Spectrum. I have been with Spectrum for a long time, I do not recall when it changed from Charter to Spectrum. Both me and my husband have been very Happy with Spectrum and we get everything we want to watch.