Spectrum

This is the single most toxic and inept company I have ever experienced. I was promised I would receive calls for service four times (and counting), and I did not. Service calls were canceled without notifying me. The company severely lacks competence, and has an embedded culture of apathy. Please save yourself the pain, and don't even initiate contact with them.

I have been with Charter/Spectrum for over 30 years. The prices keep going up and up all the time and it seems the quality of their service is going down. Plus I keep seeing the commercials saying how the quality is better and if you start now we will give you a deal that is less than half of what I pay now and they will pay off any fees for cancelling your previous provider. So they bend over backwards to kiss a new customers ** with pricing much better than what I get for over 30 years of loyalty to them.

I switched from AT&T because Spectrum offered a "great deal" including buyout contract. 2 months still waiting and emails not conclusive. 1st email they stated the demand was overwhelming and to be "patient". Well, now I get an invoice instead, demanding the same amount I'm due for the buyout. 2nd email they stated it would still need ONE MORE REVIEW before sending check, which could take 4-5 days THEN ANOTHER. 7-10 days to receive. I'm insulted on every count. As for customer service, they need KNOWLEDGEABLE people cut out the attitude. If I fail to make my timely payments, I'm screwed. Seems to me like False Advertising!

I called Spectrum FOUR times because three of my calls were dropped. No customer service representative ever called back. Getting a human on the phone is impossible unless I said that I wanted to cancel my service. When I told the one out of three customer service people (Wendy, Raven, and A), I wanted to cancel my landline BECAUSE I HAVE A CELL PHONE AND DON'T NEED A LANDLINE, the woman went on and on and on about having a landline in case of an emergency. I DON'T WANT A LANDLINE PERIOD. What a horrible experience. If Spectrum weren't pretty much the only game in town, I would switch to another provider in a nanosecond.

I work from home and sometimes my internet disconnects without notice and reboots whenever it feels like it. This makes it so irritating because I have to do double to the work to assure I don't lose crucial information. If my job allow I would be with Google Fiber. I have had Spectrum for a year and I am not satisfied at all. I have had problems since day one. Working from home is nice, but these problems will make me drive back and forth to work just to avoid the headache.

I have had horrible service for now 4 full years. 1st was the Time Warner company now Spectrum. Under Spectrum we decreased our services and got rid of 2 boxes and shifted away from DVR so we would not give up cable stations. From TWC to Spectrum transition our bill went up to $245 from $150. Getting rid of all the additional boxes and DVR and decreased internet speeds (we were never getting what we paid for anyhow) The bill went down to $149.23. Just like an old pair of underwear...the Spectrum bill seems to creep up a little here a little there. THREE increases since Jan 2018. Still don't have a phone or internet 50% of the time and yet Spectrum believes they're warranted in increases when they can't deliver on what they have been selling.

Excuse my English! I will do my best! Spectrum is advertising internet for 29.99 with fast speed. Wrong! I've never had this problem when I had the old Bright House internet. I am paying 69.99 and not 29 that they advertise in several commercial!! When I did the contract with this company they promised a new router! Never happen!! They told me that after I change I will never get back to the old one!! I am very disappointed with price and service is not good!! Thanks!

I've had Spectrum internet for a year now... only service available. Today I called to downgrade my service from 300mb to a lower speed. So first the lady tells me that I can drop to 200mb for $69 a month. I ask her the price of 100mb and she says its not available in my area. (How can that be?) So I ask and she says "well, it'd be about the same price" (really???). So I ask her to get the price for me. She then comes back and says 100mb is $64 a month. So I tell her to drop me to 200mb, then she says 200mb is not available in my area. (Wait... that was 100mb 5 minutes ago)... I tell her their website says $29/mon for 100mb bundled, and $44 not bundled. She says that's just for new customers. What a ripoff.

First I've had Charter Cable for years with no problems, then Spectrum got in the picture. Numerous failed attempts to access on demand which I can live with but last month's storm, tornado in my area is the reason for writing a complaint. Already knowing the routine, I called once service was back. After the usual long wait time & outage check, was given a dollar amount that would be credited to my next bill. Next bill came in & no credit. Called again. This call was twice as long after an operator answered. Put on hold numerous times with all sorts of excuses why.

My father and I've been a customer of Spectrum for ten years. I love their internet and I love their cable. I've never had any problems with the technicians. They are so polite. I would definitely recommend Spectrum cable to a friend.

Please pass this along - TWC/SPECTRUM makes you pay for services you don't get. I'm fed up! I've been a long time loyal customer but they have absolutely done wrong. We've had many issues with TWC and I've been quite patient as they put me through the ringer telling me this or that would fix an issue, switching services without full disclosure, losing content, rebooting during one time only shows. Not only are their services poor, but the customer service is abhorrent. The final straw was a recent weeks long outage.

So our phone lines went out. The only way to contact Spectrum Business is via PHONE! I can't make or receive calls. I called 7 times from my cell phone and all 7 times I was hung up on without a return call from tech support. I even contacted Spectrum Residential to see if they could help and they wouldn't even relay a message to Spectrum Business. So how do we get this issue resolved? We are so disappointed in the service from Spectrum Business.

I was having slow internet speed in September of '17. I called Spectrum and they sent a tech out and he was great at diagnosing the underground drop wire that runs from the pole in front of my house to my house as being bad. He laid a temporary wire (150+) across my front yard to restore my service. He said it would take a few weeks before someone came out to bury it. It has been 8 months and that wire is still there. I call every week or 2 and get the same response; they are sorry, it should have been fixed a long time ago, and they will put a ticket in for it and it will be fixed in 10-14 days. The rep says they will monitor the situation and follow up with me.

I live on the east side of Madison, WI, in a heavily populated urban area. At ALL hours of the day/night, when I am using the internet, my service is interrupted at least 4-6 times per hour. I am not padding this number. It is out more than it is accessible. In fact, while writing this review, it has ceased working, so I will have to wait until it is up again to push the "submit" button on this review. Please, if you value your sanity and the money that you spend, AVOID Charter Internet if at all possible. I am currently looking for a different provider. Cannot wait to say goodbye to Charter.

When you see Spectrum ads about "no contracts", change the channel. Spectrum makes it look like a benefit to you. It's not! In three years, Spectrum slowly hiked by bill to $228.00 a month. Agent told me to downgrade to Silver Package. I did, and got some relief. Seven months later, Spectrum has slowly hiked my monthly bill to $228.00. Spectrum can do these slow hikes because there are "No Contracts". A provider with contracts is to the consumers advantage. I learned a hard lesson falling for the Spectrum T.V. ad.

It is now Spectrum. I can't believe I let them talk me into services I didn't want like phone for example. As far as phones go I am ok with using Straight Talk because their phone service fades in and out. I live in the city ** shouldn't be doing that. They made it seem like I had no other choice but to pick them for TV. The TV has repeated channels and I am not ok with this! The other night I asked one of their techs what was Spectrum expanded and he thought I wanted to disconnected the TV service I was like wait a minute not yet. I was asking a question. I was okay with them for the internet since my apartment has crappy AT&T service.

I just received an 8% increase for my June 2018 bill. I called customer service and got nowhere, I explained that I was retired and on a fixed income. They didn't care about the increase and just brushed me off. It's like I was wasting their time. I asked to get rid of my landline and they said my bill would increase because the landline is Federal funded. They offer lower rates for new customers, but, offer nothing for customers who have been with them for over 30 years and never missed a payment. Very disappointed and dissatisfied.

I was switched to Spectrum about 2 years ago when they bought TWC. Currently for a triple package I pay almost $200 a month. I just got a notice that it would go up almost 30%. I am a senior citizen and talking to the rep at Spectrum was like take it or leave it attitude. Would not budge! I have been a customer of TWC for over 18 years! Yet they have bundles for triple packages at $120 a month. I was told that it only for new customers. Can't fathom why they want to stiff the regular customers with such a heavy increase. Need help!

This was our third request for service because the internet, TV and landline were out. First appointment did not happen because the serviceman claimed no one was home. My husband never leaves home, he waited and no one came. Lying episode. Upon further request a technician came not on the day promised by a day late. He fixed some things but the internet was slower than prior to the outage. The printer that worked for about a year stopped working after the serviceman's visit. I called again and was told the visit would happen today before 4-5 PM.

When Sputum Charter took over Time Warner (monopoly in this area), my rates increased for their Triple Play bundle. I was given a $20 discount on the package which still amounted to more than what my Time Warner bill was. The discount just expired and my bill went up $20, which as a low income senior citizen, I can no longer afford and will have to give up TV and maybe the phone too. I don't use their DVR service, but have to pay for it. I only watch a few channels, but have to pay for over 100 channels. This company's income in 2017 went from $454M to $9.6B due to the Tax Cuts and Jobs Act enacted by Congress last year. I was also refused their low income "Internet Assist" program because I currently have internet service.

I have had internet and phone issues with Spectrum for almost three years and each time I get a technician the issue is never resolved, this last technician I had today came to my home with the intention of not doing anything. Upon arrival he started the conversation by saying it didn’t make sense I moved my box and told me Spectrum will charge me 100 dollars if I did. I told him that’s not what I was told and I still need the job to be completed, he seemed very upset by this.

Decided to order Spectrum Internet and they decided to ship me my internet equipment through FedEx. I opened the box and noticed the router was visibly wet inside the plastic wrapping. As soon as I took off the plastic from the router it smelled like dog urine. It is absolutely unacceptable that Spectrum operates like this. This entire unit was clearly used and I know all they did was get it back from another customer and ship it off to me enforce inspecting it. I’m going to drop Spectrum because of this. The smell from the router is horrid and I’m not even sure if it works but I am not at all happy about this. I seen FedEx bring it to my door and as soon as they did I brought it inside. The box itself was not wet, the only thing wet was the router inside of the sealed plastic on the router. This happened inside of the Spectrum warehouse!!!

I set my service up for WIFI only a little over a year ago. At that time the set was over the phone, the rep advised me that my bill will be 49.99 a month. After my year was up my bill went to 69.99. I called Spectrum and asked why my bill was high. The female rep advised me that I was on a promotion and it expired after one year. I informed the rep the service was set up over the phone and the rep NEVER informed me that I was on a promotion. I then asked to have a supervisor call me back and requested the transcript for that call. The rep said that she sent the info over for my request. A month goes by another bill is added for 69.99. (NO CALL BACK FROM A SUPERVISOR.) I called in again on Monday 5/21 spoke with a Waynetta. She said that she has sent my info once again and a supervisor will call me back in 24-48 hours.

I was on auto bill pay. TWC called me to tell me they did not get the payment so I paid them again over the phone. I could not find all my payments due to having three accounts I used to pay bills. I no longer have three accounts using just one. I since recovered all of my payments. I was charged twice within one month yet TWC refused to acknowledge the extra payments. When switched to Spectrum I was told I would have to sign on with Spectrum which would end my deal with TWC after requesting I not sign up due to the increase in amount they agreed to keeping the same amount I had with TWC. Due to the mix up with TWC some of the payments I made prior were never added to my account. KEEP A VERY CLOSE WATCH AT BILLING.

From the beginning I had nothing but problems with the company, first was the actually cable boxes not working correctly. I have to call again and again in order to fix them, then after some time they will raise the price on my monthly bill for few bucks. When I call to complain they will give me the most stupid excuses for it, of course after a year or so my so call offer will expire and right away they raise the price (again). I call them and spoke with some lady that said if I disconnected the service and return my equipment before certain day I will Not get charge because you pay ahead monthly, but guess what! When I returned my equipment I was told that I owe almost $200. Of course I have complain about it but NO ONE! At STUPID SPECTRUM! CARES ABOUT IT! And even if I already pay $100 they still sending me to collections for it, why are this companies continue stilling from people? I will never recommend this company to anyone.

I only had internet with Spectrum for my Android box but because of lightning striking my box (Friday), they had to replace the modem and box and also I needed something to watch. So with those high prices I called and made the appointment between 3 and 4 (Saturday) for cable and I had to call at 5 to see what was up with the appointment. He finally arrives at 6:45, was at my home until after 9 pm trying to get everything to load. He then said, "Well I can't get it to come up so if it does not come up by tomorrow (Sunday) take it back and get another box."

I recently decided to purchase a new modem to replace my aging modem. The new modem is on Charter's approved modem list. I called support to have them remove the old modem and provision the new one. They were unsuccessful in doing so. The support person was inept and all he wanted to do was send out a technician to my home. They did and they screwed around for over two hours only to find that the support tech did not remove my modem from my account and tried to provision the wrong one. The truck guy said it was support's fault for not doing it correctly.

I signed up 1 month before Spectrum took over. I got 30 Mbps and 1 month later it went to 60Mbps and now it is at 100Mbps but I would have to pay a whole lot more to upgrade. They may not have a contract but their price increased over $20 after a year and would go up another $20 to get what new people get when they sign up for less and get more. They are more concerned about new customers than making their loyal customers happy and making it to where they want to stay. If they did they wouldn't have such a turnover. Spectrum - reward your loyal customers for being loyal!!!

Spectrum offers a promotion with no contract???? So they can raise your rate whenever and whatever they want... Why is the government not doing anything to control these cable companies? The representative was unable to help me in any way. I had to cancel tier one to save $12. Since I signed with Spectrum a year ago, I have had to cancel programs 3 times to reduce my rate. Now I am down to Just Basic Cable for $150.00 a month. I grew up with free TV!!!! Do you know how it feels to pay so much to watch TV??? It is SAD... and UNFAIR... WHEN YOU ARE ON A FIXED INCOME AND DON'T GET OUT MUCH, HAVE POOR VISION AND ANY OTHER PHYSICAL PROBLEMS. What's left????

Not only was I sexually assaulted by the tech who installed my cable but I reported it and got myself a big dog. But now I'm late on, my bill fell behind van broke down. Long story short I'm in the bathtub and my daughter answers a call. They are outside my house with a cop to get a cable box. Are they insane come to my home with a cop for a tin box that isn't worth nothing if it's not hooked up rather than they call me ask me to bring it in. Nevermind the fact I already told the woman who called I dont get paid until Saturday so I would come make a payment after I get paid. What POS...beyond words. Thinking I am getting harassed now because I complained when their nasty ** service guy picked me up tried to kiss me scared me. I was home alone no phone service yet out in the woods. POS.