Spectrum

Spectrum Reviews

About Spectrum

Spectrum Internet provides internet, phone and home entertainment coverage to millions of homes across the country. It offers three plans with different internet speeds and multimedia options. Customers can combine TV, internet and voice services for the most cost-effective deal and take advantage of internet speeds as fast as 940 Mbps. Before you buy, it’s important to know that while Spectrum offers service in 44 states, not all features and speeds are offered in all areas.

Pros
  • Offers a free modem
  • No long-term contracts
  • Packages for different budgets
Cons
  • Not available in all states

Featured Reviews

Saint Cloud, Florida
Verified purchase
The customer service is great. Everyone is very nice… You can call them anytime and they will help you with tech support and take the time to talk to you. You can change your plan...

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Cullman, AL
Verified purchase
I am retired and spend the vast majority of my time at home within WiFi range… Spectrum's unlimited talk and text plan with 1 gig of mobile data for $14 per month is perfectly sui...

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What is Spectrum?

Spectrum offers internet speeds of up to 940 Mbps for heavy internet users and those who stream HD video on multiple devices, but it also provides a basic package and an option for those who want something in between.

Spectrum Internet
Spectrum is known for its internet options that let you choose an internet package that fits how you use the internet. Through Spectrum, you can choose from three internet options:
  • The Basic Internet service offers 10 Mbps speeds and high-speed internet with no data caps.
  • The Internet Ultra option offers up to 400 Mbps speeds and high-speed internet with no data caps.
  • The Internet Gig plan offers up to 940 Mbps speeds and high-speed internet with no data caps.

If you are currently struggling with slow and unreliable internet speeds, Spectrum will buy you out of your existing contract so you don’t have to worry about early termination fees. Spectrum also offers free modems.

Spectrum TV
Through Spectrum, you can choose between four TV package options.
  • The TV Select option gives you access to popular movies, sports and news channels along with many on-demand options. You also get 125 channels with free HD.
  • The TV Silver option includes all the channel options from TV Select plus premium channels like HBO Max, Showtime and NFL Network. With this plan, you get more than 175 channels with free HD.
  • The TV Gold plan gives you everything in the Silver package plus Starz, Starz Encore and TMC. This option includes more than 200 channels with free HD.
  • The Mi Plan Latino TV gives customers Spanish and English programming options and thousands of on-demand choices. The Mi Plan Latino TV option comes in three tiers: Basic, Silver and Gold.
Spectrum Voice
Spectrum Voice offers reliable home phone service with unlimited calling throughout the U.S., Mexico and Puerto Rico. There are no contracts and no hidden costs or fees. Additionally, if you call 911 from your Spectrum home phone, emergency services can find you based on your Spectrum service. Some of the features you can expect from Spectrum Voice include:
  • Voicemail
  • Call blocker
  • Caller ID on TV
  • Anonymous call blocker
  • Call forwarding

The Spectrum Voice International plan is $5 a month and provides unlimited calling up to 70 countries throughout Europe and India.

Bundling your internet and home entertainment services is a good way to save money. You can bundle two or all three of the options. You can check to see what bundling deals and promotions are available in your area by inputting your zip code into the website.

Spectrum internet prices

Since there are so many different options and ways to bundle Spectrum’s services, price varies based on your location, current promotions and your service options.

If you’re just looking for internet, you can expect to pay:

  • $45 a month for 24 months for Basic Internet
  • $65 a month for 24 months for Internet Ultra
  • $105 a month for 24 months for Internet Gig

Taxes, fees, and surcharges are extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are also extra.

If you’re looking for home entertainment and TV services, you can expect to pay:

  • $45 a month for 12 months for TV Select
  • $70 a month for 12 months for TV Silver
  • $90 a month for 12 months for TV Gold
  • $35 a month for 12 months for Mi Plan Latino TV

If you’re looking for Spectrum Voice services, expect to pay $29.99 a month for voice only or $9.99 per month for voice bundled with TV and/or internet.

Spectrum FAQ

How can I pay my Spectrum bill?
Spectrum gives customers multiple ways to pay a bill, including by mail, through the app, online, over the phone or by going into a Spectrum location.
What is the cost of Spectrum internet only?
Internet prices range from $45 to $105 a month.
Can I watch Spectrum TV without a cable box?
You can download the Spectrum app on an Xbox or newer model Samsung TVs.
Does Spectrum charge extra for Wi-Fi?
Spectrum offers a free modem for internet access, but you have to pay $5 per month to activate the Wi-Fi option.
Does Spectrum offer a senior discount?
Yes. The Spectrum Internet Assist program lets qualified households sign up for low-income internet assistance. This program includes a free internet modem, 30 Mbps internet, no data caps, no contracts and optional in-home Wi-Fi service.

Is Spectrum internet good?

Spectrum is known for providing consistent and reliable internet service. The company has several options, which means you won’t end up paying too much for internet speeds that are faster than you need. It’s a good fit for those who do not want to commit to long-term contracts, who use Wi-Fi hotspots regularly and who like to save by bundling their services.

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Spectrum Reviews

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    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed Feb. 18, 2025

    So I could not afford to continue getting internet and cable from Spectrum so I disconnected my service on Feb 5. Today on Feb. 18 they took $166.57 out of my account because I was 7 days past my billing cycle. They would not give me any of the money back. They did not tell me that I had to pay for this month. That is really bad customer service. I will never again have spectrum services. I am beyond pissed off right now!

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    Price

    Reviewed Feb. 15, 2025

    I changed from my old time Warner account to the Spectrum account. According to Spectrum was supposed to be cheaper and basically the same programming. Ended up with a little savings but less premium channels. In just a few weeks the price went up above what I was paying for the original account. It is a total rip-off. If it wasn't for my wife be so reluctant to change. I would cancel and get an antenna. I feel robbed, and lied to. I rated a one because there was no zero.

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      Reliability

      Reviewed Feb. 11, 2025

      Money-hungry company. To reduce household bills - decided to stream the tv services. Must sign in every single time unless you buy their equipment or internet - that only equals money for them, not what’s best for the customer. Their internet did not work in my area. After a few months of troubleshooting with them - buying mesh extenders at their suggestion, I switched providers and have perfect internet. No focus on customer. Inconvenient services. Will drop as soon as able.

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      Customer ServiceInstallation & SetupPriceOnline & App

      Reviewed Feb. 11, 2025

      I am extremely dissatisfied with the service I receive. Frequent outages occur every other night, and there is no available schedule for "scheduled maintenance". I consistently have to contact the service provider when my internet connection drops, only to be informed by a condescending technician that I can check the app for updates, which provides no useful information. Despite paying for 500 mbps, I rarely receive speeds above 200 mbps. Recent outages have been attributed to the onsite technician's improper installation of wiring. Although another technician was dispatched to rectify the issue, the problems persisted within a month.

      Furthermore, I am charged hundreds of dollars for a service that I am unable to utilize consistently. When I request a credit on my bill, I am informed that I must experience an outage lasting at least four hours to be eligible for compensation. The service's unreliability is compounded by subpar customer service. In comparison, the service provided by Bright House Networks, the company's predecessor, was far superior. As soon as an alternative provider becomes available in my area, I intend to switch. I am thoroughly disappointed with Spectrum's overall service. Currently, I am experiencing my third consecutive hour without internet access.

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      Contract & Terms

      Reviewed Feb. 3, 2025

      3 Feb 25. First, let me start by saying Spectrum does have great! service. But that is not what changed me. Someone paid 2 months of my bill, each time Canceling payment and receiving that payment amount.. Spectrum was SCAMMED in my account? They first AUTO MESSAGED me to death about Being behind 2 Months. Now, may I also let you know, I have always had AUTOMATIC PAYMENTS.. yeah.. catching on. With no we are looking into this matter.. mind you, for 2 months I believed my auto pay was paying my bill. I got no grace period, now here's what we're gonna do.. Nope. You owe $400ish and change.. That one thing to remember. And they seem to not care. Breach of Contract. I ended up paying what I, Thought was fair current bill plus half of what they say I'm behind. I'm a bit frustrated so I hope this made sense.

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      Customer ServicePrice

      Reviewed Jan. 30, 2025

      Never mind the cost of Charter is so outrageous. We had a hurricane. It destroyed our county. Power and cable was out a month. Water 2 months, for some 4 or longer. Water and electricity helped and gave us a month for free. Not Charter. Duke Energy gave us credit but not Charter. I called to ask, was told it wasn’t their fault we didn’t have power so it wasn’t their problem. Great company. I wouldn’t recommend them to anyone. Thankfully I have gotten my family to drop them. Now for the rest of the world. Get rid of Charter Spectrum. There are so many cheaper better options.

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      Customer ServiceStaff

      Reviewed Jan. 28, 2025

      Wow! What a wonderful experience I just had with an agent in the Orlando call center!!! I noticed my bill had changed like many other people in the reviews and I called and was transferred to the retention department. Pleasant and personable from the start, she listened and spoke clear English, also made me feel good that they are here in US!! She let me know my introductory price expired and I was and all customers are eligible every year for new promo. It is a slight inconvenience to remember to call in but after the agent I got it is was awesome experience start to end! She raise my speed from 400 to 500 mbps and bill went down by $31!!!! Also provided me a direct number to call in 11 1\2 months to get new promo before this one expires. **.

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      Customer ServiceStaffReliability

      Reviewed Jan. 26, 2025

      We moved into an apartment for six months, and unfortunately, the only internet provider available was Spectrum. Initially, we signed up for the 300 Mbps plan but consistently received around 100 Mbps at best. After calling support twice, they said there was "nothing they could do." While the service wasn’t great, it was manageable—until it got worse.

      Over time, speeds dropped to 50 Mbps or less. Since we work from home, this made joining Teams meetings nearly impossible. I called again, and they sent a technician who replaced the modem, but it didn’t improve anything. Once again, I was told there was nothing they could do. Eventually, I had to start going to the office because the connection was so unreliable.

      When our lease was almost up, I called to cancel. As soon as I mentioned canceling, I was hung up on by multiple agents. Finally, someone stayed on the line and processed the cancellation, but the service somehow got worse—a week before we moved, we had no internet at all. When I called again, they claimed I needed another new modem, even though the technician had just replaced it.

      I ended up speaking with a supervisor named Noul (he said his name was "kinda like Noel"). After I explained everything, his response was, "I see you're canceling your service next week... is there anything else I can help you with?" I couldn’t help but laugh. He then closed the conversation with, "Thank you for being the best part of Spectrum."

      This experience was beyond frustrating. Not only did I waste money on subpar service, but the lack of accountability and dismissive attitude from support was infuriating. The least they could have done was apologize or offer a refund. I will never live in a place that only offers Spectrum and will actively warn friends and family to avoid doing business with them. This was an absolutely horrible experience that I won’t forget.

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      Price

      Reviewed Jan. 25, 2025

      Keeps going up, everything goes up, TV, internet, you name it. Rip off prices, internet alone should not cost $123 a month, ridicules. We need new internet in cities and towns and get away from this Spectrum rip off. I remember when internet started local towns had their own and also TV. It cost us $19 per month back in the day.

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      Customer ServicePrice

      Reviewed Jan. 25, 2025

      I bought an IPad from Spectrum and was told that it would cost me $15,00 a month. Great deal, or so I thought. I later discovered that an extra phone line is required, even though the IPad does not use that phone line. Result: Instead of $15.00 a month increase, it is $45.00 a month increase because of an unusable but charged phone line. Total rip off.

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      Spectrum Company Information

      Company Name:
      Spectrum
      Formerly Named:
      Bright House Networks
      Website:
      www.spectrum.com