Spectrum

IF YOU ARE CONSIDERING SIGNING UP WITH SPECTRUM - DON’T. They are horrible, their customer service is deplorable, their representatives are the worst I’ve ever dealt with. I have Never dealt with a company or provider that is as bad as Spectrum. Check the Consumer Reports and all of the Spectrum Sucks sites on FACEBOOK. Going with Spectrum would be the worst decision you could ever make. I had an issue with Spectrum and nobody could help me, I would be on the phone for hours, being transferred over and over. I went to the Spectrum store and they were rude, useless and didn’t even attempt to help me. They never resolved my issue. DON’T CHOOSE SPECTRUM!!!

In October I had to quit my job due to health issues. I am also on assistance as well. I was on the $44 and some odd sense because with my assistance you have to have cable which I did not want and I never have because I do not like my son watching cable nor do I like to watch cable. I have always used the fire stick and can get just about anything for the last 5 years. My place of assistance terminated their contract with Spectrum this year because of the fact that they switch to digital which caused a lot of problems four people in my area.

So I used the phone this morning, late in the morning, and early afternoon it went straight to a busy signal and a 'line in use' message. Hum. Nothing I did fixed it so I finally went into a chat with Spectrum where I was told that my phone service had been disconnected in mid December, over two months ago and that I could not get my phone number back as they'd given it to someone else... Apparently in the three hours since I'd used it they gave it away. Right.

I was a long time customer of Time Warner Cable. Spectrum has raised prices and remove services. How can you remove a channel that's a part of a bundle package, then tell me that the channel will be removed from the bundle. The price will stay the same. I'm looking for new cable service. Very unhappy. No help from customer service.

Charter/Spectrum had a notice on my bill. That in Feb they were removing four premium movie channels from my Gold package. When I asked the rep at their office if the package price would go be going down, they said no. When I asked if they would be grandfathering in existing customers, the rep said no. I asked how much it would be to add back in the movie channels, and the rep said $38-$40/mo. It looks like if I want the channels back I will be paying an additional $480/year. A complete ripoff.

I called to setup Internet service and they sent a self install kit. I asked the rep how I would be able to activate service at the pole and she said that her records indicated that it was never physically disconnected at the pole. I asked if it was no physically connected at the pole, would there be a charge for a tech to come out to activate the line.

Spectrum is so expensive and their service sucks! 99% unreliable!! I have a 4k TV that is useless. Every night at 7 you can't watch the app. If you try to use the on demand from the cable box they don't always offer the HD version of the show. The app if it loads is so pixilated and blurry. You can't make out a person's face. I call and call and they just say " uninstall and reinstall" useless!!! If I cancel which I have before... there is no good internet provider that has over 25 Megs. You pay almost $100 after promo is over for just internet that works 70% of the time. Stuck in hell!

I want to find out if I can reduce the internet plan I have and still get a good speed of internet since it feels like I pay too much. The website will only give me prices for upgrades. It won't show me the various packages it has. They require my address to do things on the site so will only show me upgrades. I tried a Live Chat and they won't give me any information. I explained my situation to the first one and she literally sent me a list of upgraded packages only. When I said that I wasn't looking for an upgrade she disconnected.

They don't care about customers. I've had an internet outage problem for months and they are inefficient to get it resolved and they don't care. They are rude and arrogant and apathetic on the phone and when they send technicians out who act like they know it all and can't even fix the problem. Worst of all they don't even want to credit me properly. I have Spectrum! and how they treat me as a paying customer, and this outage problem is still going on because they are too lazy and uncaring to come troubleshoot in the area or the building. IF YOU HAVE A CHOICE, DO NOT USE SPECTRUM. :((( P.S. THEY HIKE THEIR PRICES TOO, FOR THIS HORRIBLE SERVICE. VULTURES.

So many lies, so many games and zero results. Unfortunately, my profession requires that I have internet access. Also unfortunately, I live in an area of Brooklyn (pop. 3million people) where there is no other option for high speed internet. I must use Spectrum and Charter and in turn, they take advantage of their monopoly and charge me for service I don't receive. I could go into boring detail but after three straight days on the phone begging for what turned out to be a $20 credit (for over a month of no service) that I'm too exhausted tonight...

This company is a Ripoff. Every year they find a reason to increase the price and they just waste customers time and money. Can you imagine if they have 10 million subscribers and they raise your monthly service fee by $10. What would it turn out to be? What a shameless way of making money and the authorities are probably sitting on the same side and enjoying the benefits. This is ridiculous and unacceptable.

Both my daughter and I work at home and we have Spectrum internet. We have been told that we are on a node all by ourselves because all our neighbors have AT&T or satellite. For the past several months, the service has become more and more unreliable. For instance, we have lost internet 4 times since 9am and it is now 3pm. It only goes off for a few seconds, enough for me to have to restart my computer and set up my network. This usually takes about 15-20 minutes. This is time that I am unproductive at my job. If there was any other option for internet for us, we would take it but there isn't. We're stuck with Spectrum. We're totally dissatisfied customers.

This company has very creative ways to charge you for fees, some probably invented by them as they seem shady and ridiculous. Just because they don't shackle you to a contract they make it up on extra fees. They have the ability to add up so quickly that I cannot keep up with the payments as the prices go up and up for very small cable channel packages. I am done. I cut the cable and went back to HULU and Netflix.

I have been with them since they were Time Warner Cable, 6 plus years. I never had issues with my wifi until they merged to Spectrum. Now the wifi goes in and out. I have done troubleshooting steps via app and customer support. Customer support just brushed me off and told me that if they come to my place and there is nothing wrong with my modem they will charge me. That was very poor customer service. The bottom line I have a problem with my internet and they did not care to resolve it. At the moment I am looking for another Internet provider.

They took over for Time Warner and that's when it all started. First the price went up by $40 per month and now it's more than twice what I was originally paying. Cancelled cable and phone service today.

So we've lived in Whitefield, Maine for over a year now. My father, who also lives in Whitefield just seven minutes away from me, has Spectrum internet. Over the past year, we've waited and tried other companies like Consolidated Communications and US Cellular to get internet service because Spectrum said "we don't offer service in your location yet, try again later."

Spectrum internet is the worst. They promise you 100 mbps. Their ping test shows decent numbers but when you use a 3rd party (someone that's not trying to sell you anything) ping test it show 30-50 mbps. Constant outages and at times the speed drops to kbps. Not even 1 mb. The service gets worse and worse but the bill is constantly going up. Steer clear and find another ISP.

An elderly client's service was stopped because of aid bills. The bills were set to an repeatedly sent to an incorrect address even after we called and changed the address. When calling to re-install service today, we find out that they now charge $5 to speak to a customer representative? And then they still drop your call due to technical difficulties. Customer service has truly been eliminated.

I would like to to watch up to date shows instead of reruns. I feel that I am always not watching live tv. So how do I know what's current and what's not. So I guess I would like to stream live tv instead of old shows and as far as internet it cuts in and out interrupting the shows all the time.

It was about two years ago that I became a customer of Spectrum, formerly known as Time-Warner Cable. For years, I had avoided this company because just about anyone who has used them reports terrible service, lack of reliability, outrageous pricing and tactics therein. You needn't search online to know they have a bad reputation. I was hopeful, however, when I signed on for service which, for me, is just basic cable and internet. It didn't take long for me to conclude what all others are saying or have said about them - they're terrible. It's for the internet primarily that I subscribe, and I RELY on it. The amount of outages that occur are too many, too often. It's for this reason, primarily, that I offer this review. Very rarely can you find out via their customer service what the issue is - either they don't tell their reps what's going on or we're deliberately lied to. I'm beginning to think it's the latter.

WORST company ever! I’m actually in the process of hiring an attorney. I canceled my service in May of 2018 and here we are in Jan 2019 and I’m still dealing with them. They never canceled my account ever after I changed my cable to WOW. I had no idea I still had an open account until I started to receive bills from them. They “claimed” I never canceled my account, when I had even returned their equipment. Still after they realized my account was canceled in May, they sent me to collections. After I told them I contacted an attorney is when they got serious. They stated they would be sending me a refund check in Dec 2018 and I have yet to receive anything. Every time I call, they state the check has been sent on a different date. Meanwhile my account is still in collections. Not sure how they owe me money and have me in collects at the same time. If I have write a bad review on every website, I will.

I have had Charter's email service with my business for several years. In the past six months, Charter switched to an Outlook based format. While I understand the changeover to Outlook is sensible due to its widespread use, the switch has been anything but smooth. In the beginning, there were a lot of problems logging in for a couple of months. Generally for several months the service has been dreadfully slow. It takes forever to load up an email from the inbox, to view sent emails, etc. I'm not sure why these problems continue to persist. I've called in probably 10+ times in the past 4-5 months to register complaints. I'm hesistant to change because I have many contacts stored in there and don't want to change email addresses. If you're considering using Spectrum's email service, DON'T!

Terrible internet. Can’t even watch the spectrum app. At least every other day channels I try to watch pause or lose sound or skip. If you have a choice don’t choose Spectrum. I upgraded to a “faster” internet speed and there is no improvement. If you have a choice don’t choose Spectrum.

This is by far the worst cable/internet provider. The internet constantly stopped working from time to time. Very unprofessional technicians. We called in for techs to come by and assess the problem and by far, two of them are no call and no show. Not worth it. Stay away from this company. Poor customer service. No one is willing to help with your problem. No one wants to fix the problem but they want you to pay for a service that does not work at all.

I received a letter sent to my new address from Spectrum dated June 1, 2018 informing me that I had a credit. I waited until the end of July to inquire about when I would receive it. It is now January 2019 and after 6 calls (I made notes about time/date of call) I am told that they have no record of my credit. Mind you, I have 2 refund confirmation numbers! If I owed them money they would have cut off my service and had a collection agency after me. THIEVES!!!

Spectrum Sucks, every 6 months they have been increasing our rates. Service rates increases without any warnings!! Buyers be aware!! As a small business, it has become near impossible to survive in California. I will be looking into change the service carrier ASAP.

I made an appointment to have Spectrum install a wifi in our house. Immediately I began getting calls from Spectrum salespeople, trying to get me to subscribe to their other services. These calls came before I even had the wifi installed. So I called to cancel the installation and Spectrum's defense began aggressively. I could not get the person who answered to cancel my order. She kept arguing with me. After I hung up another woman called me back with the same aggressive sales pitch. If I hadn't canceled Spectrum would have called me constantly.

I have had Time Warner for many years, more than a decade, and never had any problems accessing my email online through webmail; logging into your email using an internet browser. Spectrum comes in and gives us 150mb/s internet, that is clearly throttled because it never gets that fast, particularly in one place - Spectrum Webmail. This site is so slow it reminds me of the beginning of the internet speeds on dial up.

It would be zero but sometimes I can watch but only if it is not important. If it is a highly watched game, like the Ohio State game, it buffers continuously and is terribly fuzzy. What a rip-off! I recorded the internet speed with an independent speed analyzer. The 100MB speed was mostly in the 20's but often dropped in the middle tens during hi demand.

I started having my spectrum WiFi service last year for $49.99. This year, they charged me $69.99 and I asked the reason because the awful receptionist didn’t mention the price will go up like this. They said it’s only limited for one year. If you want WiFi service, don’t go there. They are going to fool you to get into this service.