Spectrum Reviews

We were recently required to upgrade our Spectrum modem because of a speed change. We received the new Modem and we could not get it to work. We scheduled an onsite Technical appointment or yesterday (10/22/25). Our technician's name was Sayed. He very methodically and professionally identified the problem as the existing cable wiring was not updated enough to handle the new Modem's speed. He modified the cable infrastructure and then checked everything out. We are up and running perfectly now. Thank you Sayed!

We went into Spectrum on Saturday on Plano pkwy & Alma spoke with Mario who was absolutely FABULOUS!! We are creatures of habit in our home and trying to lower our spectrum bill so tried Xumo and it was definitely not what we thought. So we returned it but still needed to lower our bill. Mario was patient, kind and attentive and helped us lower our bill!! Spectrum he’s a keeper!!! Kudos Mario!!!

TRENT #1... 1st thing I want to express is that I've been calling Spectrum every now and than to get better deals on my TV Cable. I already have internet with them and I have no complaints. But the TV cable, I call and call just to see if there are better deals than what I'm already getting. They tell me NO and that I already have the best deal. Today, Trent, was able to help me get the channels I need and lower my bill big time. He took the time to listen and give me my wants. His customer service is out of this world. He went beyond. He has a positive attitude and just sounded so happy in what his doing. That is what everyone should be spreading. Trent, I like to express this again and want everyone to know. You are a good person and in what you do. I want your personality to continue to be contagious. It's sad to say not all receive good customer service. But when I do they are remembered and very much appreciated. Thank you Trent. Bye!

CUSTOMER SOLUTIONS!!! Yes initial and promotional prices do expire, but the customer solutions department will apply new ones. You just have to call them. Yes it’s an inconvenience to remember but for three years running I have had great agents. I know it’s part of their job to let you know about other products and I was never forced to take any of them and still given great promotions on my Internet. All of the agents I have spoke to were either in Florida or Texas, Very polite and could understand them clearly. I only had one issue in the five years I’ve been in this house and it was not their fault but we had a very bad thunderstorm and the line from the pole to the house got damaged, but I had a tech out the next morning he ran a new line and also updated my equipment ALL FREE OF CHARGE!

Wow! What a wonderful experience I just had with an agent in the Orlando call center!!! I noticed my bill had changed like many other people in the reviews and I called and was transferred to the retention department. Pleasant and personable from the start, she listened and spoke clear English, also made me feel good that they are here in US!! She let me know my introductory price expired and I was and all customers are eligible every year for new promo. It is a slight inconvenience to remember to call in but after the agent I got it is was awesome experience start to end! She raise my speed from 400 to 500 mbps and bill went down by $31!!!! Also provided me a direct number to call in 11 1\2 months to get new promo before this one expires. **.

Just filed a FCC. Reason: I am filing a formal complaint regarding Spectrum’s billing practices after I canceled my internet service. I was billed $50 instead of the $30 promotional rate I had been paying. Spectrum claims my promotion ended on November 24, however I was enrolled in automatic payments to ensure timely payment and was never clearly notified that my promotional rate was ending or that my bill would increase. I had been a loyal Spectrum customer for many years. When I called on December 4 to cancel my service, the representative aggressively attempted to retain me and stated that I still had a $30 promotion available. He even offered a better discount than the $30 rate to get me to stay. I declined only because the place I was moving to already had internet service in someone else’s name.

Just dropped off all of my equipment at a local Spectrum store and canceled my account after being a long time decade plus, probably multiple decade plus customer secondary to being fed up paying elevated prices and fees for subpar quality service. Was only getting 400 MB of Internet for $100 a charge of $100. To top everything off, I’m in the middle of a billing cycle. Only have used 13 days of my billing cycle have 18 more to go and they refuse to prorate my bill and expect me to pay the additional 18 days, the full bill.

Worst experience ever. They sell unnecessary add-on services, don’t prorate when you move, and canceling your subscription is a nightmare. You’re honestly better off just closing your bank account. :(

I wish I could give you a 0.. I hate rectrum... Always buffering, pixels, freezes up and you keep raising our bill and the service sux. I wish Frontier was out here. A lot of people said the same thing about you and cancelled and went will another service and we're going to do the same

Where to start. Worst customer no-service I’ve experienced (Lana in FL). Continual outages and/or buffering with no credit or consideration. Higher prices than competitors with substandard service. Long wait times for assistance (if you can get past the automated crap). Good luck if you want to disconnect and move to a different company. The long list of questions they ask when you tell them you want to terminate your service is intrusive, irrelevant, and solely meant to intimidate a customer into maintaining some sort of relationship to benefit Spectrum. If I could rate this company any lower, I would - they’ve lost this customer permanently.