Spectrum

Streaming with Spectrum is cost effective, affordable, more bang for your buck at $24 a month and $15 for movie bundle total $39 a month for all the channels and on demand and movies you could ever want and one phone call away for outstanding customer service. You don’t have to chat online. For.

We have saved about 60.00 per month since the switch. You cannot choose your payment date and they require ACH. It's on Verizon I think so if you switch from AT&T it's a little different at first but nothing that was a big deal. Service is about the same.

Spectrum - I have been with them for other services for a long time then recently they came out with a new cell phone business. I usually find a cell store and stick with them but I made the move to spectrum after talking to a phone representative and going to one of there walk in stores. Showed me all the plans prices and they set it all up for me. The customer service is great. Everyone is very nice. They have quite a few stores. They have hot spots all over. You have access to a online app to see your information and to change things yourself. You can call them anytime and they will help you with tech support and take the time to talk to you. You can change your plan at any time and offer all the latest smartphones. They're great and would recommend to everyone.

I am retired and spend the vast majority of my time at home within WiFi range. Don't use large amounts of mobile data. Spectrum's unlimited talk and text plan with 1 gig of mobile data for $14 per month is perfectly suited for me. Have access to mobile data when needed and the coverage is excellent. Also total monthly bill is $14.00, no additional fees or taxes. Am very pleased with service and value.

I’ve had my ups and downs with Time Warner/Spectrum over the years, but I commend them for always striving to provide an excellent customer service experience. The agents are always informative, willing to help, but most of all they’re personable. They talk to you as if you were face to face with them (not scripted). Thanks!

Since Early on in March shortly after move in I have not had a steady internet connection. I have had no less than 10 techs, including Q/A techs (2) from March to recently. The Internet Repair Department Acknowledges from back end diagnosis that My modem keeps timing out and my router is not syncing properly. I have had multiple equipment replacements but that is not the issue. Internet Repair over the phone has stated multiple times that my issue is indicative of a main line issue, and internet repair for months has been trying without success to send a maintenance department to look and rewire my lines in the grass and rehang at the pole. The last two techs that were here this month pointed out signal interference at the access point, further indicating trouble with the line.

Even with promotional rates promised for 3 years, they still raise rates after 1 year. Claim it's "still a promotion" just less of a discount. This, on top of horrible Internet Service (finally had to buy my own modem/router, as theirs was pure junk!). I was losing service from 5-20 times per day, until I got my own modem/router. The combined elements of: Lying about the length of promotional rates; poor service; and, cable app that keeps buffering and going haywire, I'd rate Spectrum as being a colossal failure. They know we're trapped, as the choice here is only them or Frontier, and they're both equally as unreliable and overly expensive.

I am paying 85$ (400 mb) for very bad and unstable service and what I just notice is charging the customer with every bill 4.99 as wire maintenance fee without even notifying us, when I talked to manager from the billing department, he was the rudest person ever, unfortunately it is the only service available in my area.

I moved and service is not available at my new location. I received my regular bill by email on September 3rd stating it was due on September 18th. I returned all equipment to a Spectrum store on September 3rd. I received a new final statement on September 5th. My issue is that first, I have a $61 charge for an unreturned router. 2nd, I am being charged for an entire month of services that they are not able to provide me. 3rd, the final bill came as past due. The only issue I was able to resolve when I called and spoke to someone was they admitted the router was returned but somehow wasn't processed before the final bill was emailed. Stated that although they are not able to provide service at new location, they do not pro-rate and I still owe for the entire month. They also said that the final bill is due as soon as service is disconnected, so it is automatically considered past due. Very shady practice towards a long term customer!

I had to jump thru hoops with Spectrum to upgrade my phone with the Spectrum, first I just had to pay half the device off, then next meeting nth phone bill and then pay the device off. I upgraded to LG Stylo 6 from the LG Stylo 5 trading in the phone, within 3 hrs my Stylus got stuck in the phone, because I didn't pay insurance they wouldn't help me or take back as a return. I called LG even though it under warranty they want to charge me from r the repair because of physical damage. I never had a problem with the Stylo 5 so I think it LG Stylo 6 is made cheaply. Beware. Someone else reviewed about the Stylus getting stuck also.