Spectrum

Every time I spoke to Spectrum, I was told that I was an active customer and on every phone call I reiterated that we had discontinued service in November’22. On January 4, 2023 a customer service rep encouraged me to pay $192.36 that would be rebated back to us and keep the account out of collections while she resolved the issue. Big mistake, our account is now in collections for an additional $408 with the obvious threat to our very good credit rating. Thieves or idiots?

We have had multiple techs come out at this point and they have diagnosed and supposedly addressed a number of issues, yet if anything our service has just gotten worse progressively. Just yesterday (Wednesday) I made my weekly call to spectrum support and was told there were no techs available in the entire Charlotte metropolitan area until Friday. When I asked if my request could be prioritized due to it impeding my ability to do my job, I was told that would not be possible because techs were responding to “worse” problems (literally what the rep said).

For the record, I NEVER leave reviews like this; I once refrained from leaving a bad review for an AirBNB host that harassed my friend and I for additional payment because I figured that maybe she was just having a bad day and wanted to give her the benefit of the doubt. But I truly believe that Spectrum needs to be called out for their predatory selling practice of undercutting the competitor’s price while promising a service they are either not equipped or inclined to provide. While it can be tempting to save a few bucks month to month, just remember you’ll be getting something FAR worse than even what you could get for free at your local Starbucks.

Spectrum was also charging us for services that we never ordered. The technician confirmed that our services weren't working but we were never reimbursed the money we were told we would be refunded. In fact, Spectrum is charging us for two additional months for services that we didn't have. Spectrum is a mastermind of manipulating the customer and stringing you along, and then insulting you by offering you $20 to compensate you for over three years of ripping you off.

Today, I get a text that I almost dismissed as spam. It seemed like a likely scam - a collections agency with a vague reference to a debt with a telecommunications company. I investigated and called the collections agency only to be threatened that if I did not pay $150 that my credit would take a hit that could not be removed. Wow! I have great credit and do not want nor deserve to be threatened in this way. So, I called Spectrum, who I had paid out before I moved, and said "hey, sorry about forgetting to return your equipment. I moved in December in the mountains in Washington, scheduling my uhaul trip between pass closures and shoveling my way out of a roof collapse. Why is it that the first time I am hearing about this it is accompanied by a threat?" They circled around with excuses and said that they can't be blamed for the credit agency. Actually, guys, you can. There was no attempt to contact me and I call into question the legality (much less the ethicality) of this sequence of events.

He tells me it looks like my modem is pretty old. He'll get me a new one and my internet price will still be the same. What he DID NOT tell me was that my internet price will stay the same for a 13 month promotional period then jump from the $54 a month. I've been paying for years to $80 a month. Never mentioned that at all, I got that surprise number in an email that came through after I got off the phone. I tried this morning to call them back and explain that this guy scammed me into some kind of new deal and I simply want to take my old equipment across the street with me and pay the same amount I've always paid for everything and they tell me there's no way for them to change it back now.

No one at Spectrum seems to care that they've got sales people scamming customers who just simply call to notify of a change of address and add all kinds of added costs to their bills that they don't even explain or make you aware of. It was so much better when it was Brighthouse all Spectrum cares about is money and making your bill as high as they possibly can!