Spectrum

The service is trash! My phone has a service ERROR almost two to four times a day! I have to turn the phone off two to four times as well In order for the service to reconnect to the internet. I’ve been out in the middle of nowhere & the GPS will do absolutely nothing. This is not good for someone alone. Very frightening as a matter of fact! I hate the customer service reps because no one can ever assist me & ALWAYS transfers the call without even putting notes on the account so that the next rep knows what’s going on! I hate this company! Metro by TMobile was never like this!!

When we first moved to Oregon, 3 years ago, Spectrum was great. Outstanding service, quick to respond to our inquiries and installation, and very fast for repairs (minor issue when we first signed up), but after our two year agreement, of course like other large communication companies, our rates doubled, not to mention we started having service connection issues later in the evenings. So we called, and asked about assistance with pricing and reviewing the connection. They adjusted the price $5 or $10 lower per month, checked everything, and indicated they couldn't find anything wrong, and based on the lower cost, it was minimal as increase was much larger.

Was charged for service I did not even receive. Manager even said it was unfair. 1. Terminated service on December 27th. 2. New billing cycle was 12/24-1)24.

3. Charged for full cycle. 4. Not willing to prorate or work with me on the final bill. Internet service matched up with the other ones. Customer service did not. At the end of my promotional rate I contacted them to discuss and they were not helpful so I terminated my service. I went to the store to drop off the equipment and the representative that are said I should have just came straight to them and it would have worked with me.

A word of warning. STAY AWAY FROM SPECTRUM AT ALL COSTS!!!! They are nothing but a bunch of crooks who take advantage of homeowners. Just to recap what they’ve done to me. I called them and requested Internet service, they set up an account for me, told me I was eligible, gave me a price quote AND set up an appointment to come and install it this week. This morning I got a call from their construction department that says they cannot connect to me and if I want to be connected they’ll have to install equipment at the pole.

I have been a Spectrum subscriber for years, and currently have a bundled TV cable, phone, and internet package. The service is reliable 99% of the time, and the tech support is good. The only problem is, the service costs far more than I think it should. Furthermore, it is difficult to reach the billing or customer retention departments by phone.

Following Spectrum's takeover of my Time Warner (cable) accounts, the only things they have given me are rate increases and excuses. I've been told many times, by their customer service agents, Spectrum does not reward customer loyalty. AT&T Fiber finally made it to my neighborhood; lower rates and faster internet speeds. Once again I called Spectrum to ask if they would match AT&T's lower rates. I was told Spectrum does not match competitor rates. OK .. today I called to cancel my Spectrum service. I told the agent I have already switched my service and had no interest in hearing any deals they can offer. No surprise; the agent put me on hold multiple times. Each time she returned with another "deal" to keep me as a customer. After 25 minutes of delays; she finally cancelled my Spectrum services.

This company is a thieves, do not buy anything with them, they sell you a service and then when the invoice arrives it is other prices and every month they charge you different things. They sold me exactly in Aurbundale, Florida office, one offer of 2 telephone lines for $29.00 and the third line free, then they charged me for each separate line, then another invoice arrives and they are charging me 1g for the third line, I will stop paying for the phone service with them for that reason, they are criminals, that company should not exist.

Spectrum Mobile (Charlotte) - Spent hours and hours on the phone just trying to get my new phone activated. Hold time is typically 45-60 minutes after they transfer you to the department that is supposed to be able to help you. 3 days ago was told by Tier 1 that Tier 3 will send me an email but it has not arrived. After waiting for another hour to follow up on it was told that I could only wait because they have no way to contact Tier 3 and no complaint department. New phone is still not activated.

Spectrum charged me $85 for 100 Mbps. They did this for years until I learned AT&T offers 300 Mbps for $55. They will not look out for you. They will take your money and not mention you have better options with them. They claimed it was the old equipment they gave me such that the upgrade option "was not triggered" automatically. I tried to cancel my service and they kept me on a 30 minute call trying to hardshell me to keep me. I told them I couldn't trust them anymore. They ended up not cancelling my service and tried to charge me again a month after I cancelled and a month after I returned their equipment. Their own customer service said it made no sense they did not cancel and that they are still charging me. As usual they have to transfer you to customer retention who disrespect you and try to argue with you through hard sale tactics to try and keep you.

I recently had the unfortunate experience of having Spectrum Unified Communications install their Internet and Phone service at my business. From the outset, the installation process was poorly managed and took an unacceptable 4 months longer to complete than was necessary. One of the major issues I encountered was an inability to reach support when I had questions or issues. It seemed like every time I called, I was placed on hold for an unreasonable amount of time or transferred to someone who was unable to help me. This lack of responsive support was extremely frustrating and caused unnecessary delays in the installation process.