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Spectrum Internet provides internet, phone and home entertainment coverage to millions of homes across the country. It offers three plans with different internet speeds and multimedia options. Customers can combine TV, internet and voice services for the most cost-effective deal and take advantage of internet speeds as fast as 940 Mbps. Before you buy, it’s important to know that while Spectrum offers service in 44 states, not all features and speeds are offered in all areas.
Pros & Cons
- Offers a free modem
- No long-term contracts
- Packages for different budgets
- Not available in all states
Spectrum is a reliable internet and home entertainment service provider. There are no long-term contracts, and the company offers fast speeds for heavy internet users.
Top Spectrum Reviews
The customer service is great. Everyone is very nice… You can call them anytime and they will help you with tech support and take the time to talk to you. You can change your plan...Read full review
I am retired and spend the vast majority of my time at home within WiFi range… Spectrum's unlimited talk and text plan with 1 gig of mobile data for $14 per month is perfectly sui...Read full review
What is Spectrum?
Spectrum offers internet speeds of up to 940 Mbps for heavy internet users and those who stream HD video on multiple devices, but it also provides a basic package and an option for those who want something in between.
- Spectrum Internet
- Spectrum is known for its internet options that let you choose an internet package that fits how you use the internet. Through Spectrum, you can choose from three internet options:
- The Basic Internet service offers 10 Mbps speeds and high-speed internet with no data caps.
- The Internet Ultra option offers up to 400 Mbps speeds and high-speed internet with no data caps.
- The Internet Gig plan offers up to 940 Mbps speeds and high-speed internet with no data caps.
If you are currently struggling with slow and unreliable internet speeds, Spectrum will buy you out of your existing contract so you don’t have to worry about early termination fees. Spectrum also offers free modems.
- Spectrum TV
- Through Spectrum, you can choose between four TV package options.
- The TV Select option gives you access to popular movies, sports and news channels along with many on-demand options. You also get 125 channels with free HD.
- The TV Silver option includes all the channel options from TV Select plus premium channels like HBO Max, Showtime and NFL Network. With this plan, you get more than 175 channels with free HD.
- The TV Gold plan gives you everything in the Silver package plus Starz, Starz Encore and TMC. This option includes more than 200 channels with free HD.
- The Mi Plan Latino TV gives customers Spanish and English programming options and thousands of on-demand choices. The Mi Plan Latino TV option comes in three tiers: Basic, Silver and Gold.
- Spectrum Voice
- Spectrum Voice offers reliable home phone service with unlimited calling throughout the U.S., Mexico and Puerto Rico. There are no contracts and no hidden costs or fees. Additionally, if you call 911 from your Spectrum home phone, emergency services can find you based on your Spectrum service. Some of the features you can expect from Spectrum Voice include:
- Call blocker
- Caller ID on TV
- Anonymous call blocker
- Call forwarding
The Spectrum Voice International plan is $5 a month and provides unlimited calling up to 70 countries throughout Europe and India.
Bundling your internet and home entertainment services is a good way to save money. You can bundle two or all three of the options. You can check to see what bundling deals and promotions are available in your area by inputting your zip code into the website.
Spectrum internet prices
Since there are so many different options and ways to bundle Spectrum’s services, price varies based on your location, current promotions and your service options.
If you’re just looking for internet, you can expect to pay:
- $45 a month for 24 months for Basic Internet
- $65 a month for 24 months for Internet Ultra
- $105 a month for 24 months for Internet Gig
Taxes, fees, and surcharges are extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are also extra.
If you’re looking for home entertainment and TV services, you can expect to pay:
- $45 a month for 12 months for TV Select
- $70 a month for 12 months for TV Silver
- $90 a month for 12 months for TV Gold
- $35 a month for 12 months for Mi Plan Latino TV
If you’re looking for Spectrum Voice services, expect to pay $29.99 a month for voice only or $9.99 per month for voice bundled with TV and/or internet.
How can I pay my Spectrum bill?
What is the cost of Spectrum internet only?
Can I watch Spectrum TV without a cable box?
Does Spectrum charge extra for Wi-Fi?
Does Spectrum offer a senior discount?
Is Spectrum internet good?
Spectrum is known for providing consistent and reliable internet service. The company has several options, which means you won’t end up paying too much for internet speeds that are faster than you need. It’s a good fit for those who do not want to commit to long-term contracts, who use Wi-Fi hotspots regularly and who like to save by bundling their services.
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Stay away from Spectrum! Choose any other option. They are either completely unethical or enormously incompetent. I’ve never had a billing dispute so frustrating, time consuming and fruitless. Discontinued service early November 2022, equipment returned/received by early December 2022 (acknowledged by Spectrum) but was billed as an active customer through January 2023 without their equipment! On the phone with them countless times, 2 to 3 times per week for several weeks in an attempt to resolve this issue.
Every time I spoke to Spectrum, I was told that I was an active customer and on every phone call I reiterated that we had discontinued service in November’22. On January 4, 2023 a customer service rep encouraged me to pay $192.36 that would be rebated back to us and keep the account out of collections while she resolved the issue. Big mistake, our account is now in collections for an additional $408 with the obvious threat to our very good credit rating. Thieves or idiots?
They tell you they are sending someone out for no charge and then require a payment or threaten service shut down. I was told there would be no charge when I called to initiate service. I did not solicit or request service.
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Many hours, many weeks, many customer service associates and techs....all saying, "I can fix your, problem"....But I have the same problem. I am not stupid. I am a retired CEO. Retired military. Stay away from Spectrum, if you can. "One hand doesn't know...what the other hand is doing."
Switched over to Spectrum home internet from AT&T a few months ago because a door-to-door rep told us they could match the package we had for a lesser price. Should’ve known it was too good to be true — ever since switching our experience has been nothing short of a nightmare. Let me preface this by saying I work from home, so a stable and reliable internet connection is of paramount importance to me and my career. Ever since switching, not only have speeds been noticeably slower, but almost every time I am on a video call without fail our entire network crashes. And it doesn’t just crash; I have to reset it a minimum of 3 times before it’s even stable enough to open an email. And that’s not even mentioning the outages — let me tell you, it seems like there’s a widespread outage reported every other day (compared to highly infrequent outages with AT&T).
We have had multiple techs come out at this point and they have diagnosed and supposedly addressed a number of issues, yet if anything our service has just gotten worse progressively. Just yesterday (Wednesday) I made my weekly call to spectrum support and was told there were no techs available in the entire Charlotte metropolitan area until Friday. When I asked if my request could be prioritized due to it impeding my ability to do my job, I was told that would not be possible because techs were responding to “worse” problems (literally what the rep said).
For the record, I NEVER leave reviews like this; I once refrained from leaving a bad review for an AirBNB host that harassed my friend and I for additional payment because I figured that maybe she was just having a bad day and wanted to give her the benefit of the doubt. But I truly believe that Spectrum needs to be called out for their predatory selling practice of undercutting the competitor’s price while promising a service they are either not equipped or inclined to provide. While it can be tempting to save a few bucks month to month, just remember you’ll be getting something FAR worse than even what you could get for free at your local Starbucks.
Worst cell phone service I’ve ever had. I have called Spectrum so many times and visited their store. Nobody can tell me why I don’t have service half the time. Don’t fall for the cheap price. It’s cheap for a reason. The service is terrible!!
BEWARE OF SPECTRUM!! DO NOT USE THIS COMPANY FOR SERVICE!! Their internet isn't very good and their cable service is even worse. We had their service during the three years of covid and it never worked. All Spectrum did was string us along and we had to pay a monthly payment for services that weren't working. We called customer service multiple times and we were told that we had to pay for the services that weren't working. Then once they had a technician come to our house to confirm that their was an issue with our services, and that Spectrum was at fault we would be reimbursed.
Spectrum was also charging us for services that we never ordered. The technician confirmed that our services weren't working but we were never reimbursed the money we were told we would be refunded. In fact, Spectrum is charging us for two additional months for services that we didn't have. Spectrum is a mastermind of manipulating the customer and stringing you along, and then insulting you by offering you $20 to compensate you for over three years of ripping you off.
I had spectrum last winter. They were incredibly hard to reach, hard to schedule, and subpar. I stopped service in December in Okanogan County and moved back to Seattle. I had to put all of my things in storage for a time period that was longer than intended. During my stay at my new address, I applied for mail forwarding and continued to receive calls and emails on the same phone number and email addresses that I have had for the last 5+ years.
Today, I get a text that I almost dismissed as spam. It seemed like a likely scam - a collections agency with a vague reference to a debt with a telecommunications company. I investigated and called the collections agency only to be threatened that if I did not pay $150 that my credit would take a hit that could not be removed. Wow! I have great credit and do not want nor deserve to be threatened in this way. So, I called Spectrum, who I had paid out before I moved, and said "hey, sorry about forgetting to return your equipment. I moved in December in the mountains in Washington, scheduling my uhaul trip between pass closures and shoveling my way out of a roof collapse. Why is it that the first time I am hearing about this it is accompanied by a threat?" They circled around with excuses and said that they can't be blamed for the credit agency. Actually, guys, you can. There was no attempt to contact me and I call into question the legality (much less the ethicality) of this sequence of events.
Have been on the phone for about 1.5 hrs. Absolute idiots! Called and got disconnected about 10 times and got sent to nowhere. All the while you hear all the "wonderful" services. Just a bunch of stinking **
Spectrum is a scam, I'm moving this weekend (across the street) and all I simply wanted to do was transfer my account over there taking my same cable box/internet modem with me and have it set up to work there. I was told I had to call SALES to do an address transfer, the scammer in the SALES office told me because I was moving to a new address I had to assume the role of a NEW CUSTOMER even though I've lived in my current residence for over 13 years and been a Brighthouse/Spectrum customer for 25 years.
He tells me it looks like my modem is pretty old. He'll get me a new one and my internet price will still be the same. What he DID NOT tell me was that my internet price will stay the same for a 13 month promotional period then jump from the $54 a month. I've been paying for years to $80 a month. Never mentioned that at all, I got that surprise number in an email that came through after I got off the phone. I tried this morning to call them back and explain that this guy scammed me into some kind of new deal and I simply want to take my old equipment across the street with me and pay the same amount I've always paid for everything and they tell me there's no way for them to change it back now.
No one at Spectrum seems to care that they've got sales people scamming customers who just simply call to notify of a change of address and add all kinds of added costs to their bills that they don't even explain or make you aware of. It was so much better when it was Brighthouse all Spectrum cares about is money and making your bill as high as they possibly can!
Customer service didn’t have a clue how to help a longtime customer. I am switching to a different company. I never experienced such stupidity in my life. They basically wrecked my phone. Switch before something goes wrong or you’re screwed.
Spectrum Company Information
- Company Name:
- Formerly Named:
- Bright House Networks
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