NetZero Reviews

Very poor customer service experiences. The first time, simple request -- finally had to ask the BBB to intervene and problem was solved. Second time -- received the run-around - different phone numbers to contact only to end up at the first place I called. Last time I tried to cancel my account - run-around again. Given different phone numbers to contact and ended up where I started. Was told account could only be canceled via e-mail, which I explained numerous times that I didn't want to use as my account was hacked. The person I was talking with asked if I had access to a friend's computer to use. That is ridiculous. Sent e-mail request and was informed that cancellation had to be made via phone. Very frustrating.

I signed up for Netzero hoping to lower my internet bill. When the connection - flash drive arrived, I was online with a very kind person for almost 2 hours trying to help me connect to my services. Nothing. So, I called Netzero to cancel my account since their service was not compatible with my computer. I followed the directions from the Netzero representative and mailed back the flash drive. So, I lost my $50.00 sign up fee, the cost of the flash drive, $17.00 and the cost of postage (with tracking) to send the device back. Just today, I received an mails stating my account was never closed and my first bill is coming due. In summary, no service, lost money, closed account, now being asked to pay monthly bill for a closed account!

This company is a complete scam. We pay for 5 gig of Internet. We used the Internet maybe for 10 mins at our shop to order parts from a local parts store and the Internet quit working. Called and they claim we've already used all of our data. Had to pay $60 again to turn it back on. They said even if we don't use the Internet "you're using it up." We left the computers off the next day, no one was connected. Used the Internet again for maybe 10 mins to look up parts for customers vehicle and now it's already quit working. They want us to pay another $60 claiming we used up our monthly allowance. So basically we're paying $60 for every 10 mins of basic Internet browsing. This place is a major scam and we've had issues with them from day 1. I only pay $52 a month at home through AT&T unlimited use and use it like crazy. Netzero they want us to pay $60 for using the computer for 10 mins.

I signed up for a one year contract for about 15 dollars per month, and no one told me the fees would go up to 28 dollars after 6 months. I believe this company is a scam outfit, all consumers be careful.

I don't know much about the internet, but I decided to use it to look for things that I am interested in. I won't be spending much time on there, so I chose netzero as my internet service, especially since I could use it away from home. I ordered their service and waited and waited. I called a few times, only to get the reply that it would be there anytime and how to track it online. Well, I have no online, so how can I check it? I did go to a friend's house and she tried to find the info out online, to no avail. I called and as usual, was put on hold and given the option to be called back in 30 minutes or so.

I recently received the "upgraded" hot spot from NetZero. Since then, I have had no phone service since my phone goes through my internet service. I have spent so much time on my computer going back and forth with NetZero that I've had to buy more service. NetZero claims that Basic Talk is no longer supported by them and I needed to contact Basic Talk to find what to do to connect through NetZero. Basic Talk, says that NetZero has to disable the firewall they've installed in the hot spot. I have had to reboot my PC many times just to log onto Facebook or restart because my computer locks up. I can't access my email, which I told them, but they insist they have responded to my requests by email. I'll be returning and canceling as soon as I get another internet service.

I order an internet access device (hot-spot) in Sep. 8, 2015 with 2 GB data service plan - Mobile Broadband Plus. Got the device 3 days later (Sep.11) that work fine. After 1 1/2 days (Sep. 13), 2 GB data gone, service had been stopped. Without any internet access, I had to top up another 2 GB data that had been cost $29.95. Reconnection took forever. 15 minutes later, service had not back on. Now at 12:30 AM, I try to call their customer service on the phone twice, got disconnected twice. I had find out later that customer service stop serving after 2 AM EST.

I canceled my service with Netzero. They charged me two extra months of service and for the free device and they refuses to refund my money saying there is no record of my cancellation of services. The device did not work well. It was bad service all along. I wish I would have read these reviews before doing business with this rip off company. Wish they had a option for zero stars.

The Netzero device arrived on Thursday. I hooked everything up Friday evening. My nephew was playing Nick Jr. online on Saturday & I think by evening around 7ish that same Saturday. It stopped working and said a screen came up saying that I had to pay them $15.00 more dollars to continue. Mind you I just gave them $91.00 and some change to get the internet & told my bill wouldn't be due till the 3rd of the following month. This is a big gap. I ordered the most expensive package because I knew I use the internet a lot. I don't see how they possibly stay in business. I hope someone reads my review before even dealing with them. Now I have returned the device which was a chore in itself & now they told me this morning they will deposit my 64.98 back to my credit card in 1-3 business day.

I signed up for service this AM and was told that I could purchase a pre-owned modem for $24.99, $20 activation fee, and $6.99 shipping and handling. A total of $51 was agreed upon. Only to be sent an email that shows a purchase for a new modem $129.00, total charges of $136.00. I asked to speak with a supervisor about their fraudulent billing practices, TO NO AVAIL. I threatened to call my local news station to make the public aware of their unlawful practices and lo and behold an email was sent refunding the stolen moneys. PLEASE AVOID THIS COMPANY.

Set up an account for my family. One time fee of $98. The rep told me the next billing cycle was Oct 3. I had not received my device and they were trying to take out more money. I called them and they said I didn't pay for the service. After I paid they connect me for 2 days and they said I used up all data and I had to pay more. This company cannot continue to be in service. Too expensive. I had to cancel. 100 bucks down the drain.

Had NetZero and no longer need it and they still bill my account automatically. Presently I'm having my bank stop payment till someone from NetZero Contacts me into closings this account. I have not used this in 8 years but I will not be charged on a phone on hold waiting for someone to find my account. Funny thing is I cannot access this account but they still take your money. I will be talking with a attorney in getting my money back.

I called to cancel service with Netzero and request an address to send the product to them. They wanted to charge me an early termination fee for a product that did not work. I called my bank to stop any re-occuring debit from this company, but they took the money anyway. I called Netzero again, asking for an address to send their faulty product back and customer care transferred me to another number which I could not get thru. Very rude, it's like they hold you hostage and threaten to do what they're gonna do regardless how you feel. You're at their mercy over the phone.

I have experienced absolutely nothing but problems with NetZero. Nothing works. Now 5 months after I returned a device that did not work, NetZero billed me for the device and they are demanding confirmation of the returns. The passwords never work. Stay away from NETZERO!

NetZero gave us such a hard time! They made us buy data a few times in the last weeks and the internet services was finish in a few hours. They are STEALING PEOPLE'S MONEY! THANKS GOD WE HAVE OTHER COMPANIES TO GET SERVICES!

Netzero 3g stick sucks - Awful customer service. The device I ordered worked 2 days and then froze my laptop. I called customer service technical support and still no luck. So I returned the 51 dollar stick. Had to pay for return shipping because they were going to mail me a label! I couldn't get my email because I had no internet. When I signed up I was supposed to get a "free" month. They charged my 20 dollars. I did get that money back, but out of the 51 dollar stick charge, I only got back 24! I had to pay a connection fee AND SHIPPING for something that didn't work. I hope at least 1 person reads these comments and doesn't sign up for the service.

I thought I would save money so I signed up for NetZero so I wasn't locked into a contract with Verizon or Comcast. I used their device for 3 days. Only used 16% of my data. They will not give me a partial refund of the unused data or let me return the equipment for a credit there either. When I cancelled it took me about 10 minutes for their billing department to spell my name. Not an unusual name. Then she kept asking for my name over and over again asking how to spell it. She could not get it right. I don't know why that has to be so difficult but it is nothing compared to not being refunded for only 3 days of very unsatisfying use with a ripoff company. I'd be better off with Verizon after all of their hidden charges.

I thought NetFlix was the answer to my WiFi problem. Small, convenient, portable. Perfect, right? Not by a long shot. When I signed up they asked my need of WiFi. I told them I really didn't understand the whole MB but what I want to do is stream Netflix. I was told that 2,000 MB would be more than sufficient and if not I could upgrade to 4,000 MB over the phone. I got the device yesterday and streamed away. FOUR HOURS LATER I was out of data FOR THE MONTH!!! $52.90 provides 4,000 but you only get 8 hours of data.

I have had this product for over a year now. Absolutely horrendous. Takes forever to load a simple web page if it actually loads it. Which doesn't happen all that often. It felt like I was back in the days of dial up modems. I am going to give Google's Fi a try. It can't be worse than this!

I called Netzero and signed up for their $19.95 service. Three days later I received the device. Following the directions I expected to be connected to the internet. Instead I have gone through 3 weeks of hell, speaking almost every day to someone who wanted me to take my device (a desktop computer) 2 of 3 miles away from where I live to see if it might work there. After 3 weeks, they decided it may be the device they sent so they sent another device. After a day and a half I called the tech people again. They told me they have to enable the device and to try again in an hour, which I did.

I just received the mobile internet from Netzero. I still had my house wifi. Netzero stated that within one hour that I had used 3 gigs and exhausted the wifi. That is a total ripoff. I tried contacting them to no avail. I emailed them.

Do not buy this product! Netzero is the absolute worst! $74/month and only lasted 3 days! TOTAL RIP OFF!!!

I want out, but I'm unable to get out. That is, I want to terminate all services and unplug my e-mail address with Netzero. Finally, the representative agreed to completely remove me from their services, but two days later I got an email message saying I was in there until the end of billing period. They keep charging my credit card and I can't get rid of them.

NetZero. I was considering internet through them using their mobile hotspot, But after calling the 800 #, the lady said customer reps are in the Philippines and that NetZero does not hire USA customer reps. I live in the USA. WTF! & no longer interested. Dissatisfied. Should be 0 in the rating, not 2 stars. Bbrrrrr.

Disaster day 1, shipped new iPhone & 4G broadband stick to wrong address. Request to 'port' old cell # is currently pending... Supposed to take 24-48 hours. I'm now waiting over 3 weeks.. with no cell service past 5 days as they cut off existing with porting request. Call center in Philippines is utterly useless. NetZERO accountability. Now dealing with 3rd 'senior executive' and senior technician who have not yet managed to resolve my issue and provide the service I already paid for. HORRIBLE EXPERIENCE.

The service supposed to be 30 days but only last two weeks. When you download it takes up all day before you download and when you pay your bill you are paying twice the amount you suppose to pay when your service is disconnected. When you have data left over and not using it they still disconnect the service. When time for your payment which is due on your payday and have data left they still turn service off knowing you fixing to pay them. It's really a total rip off just to get customers to purchase their services. It's really not high speed platinum. It's slow speed platinum. When you open any website it takes forever to open and it's a shame that they are such rip offs. You really can't do nothing and if it WiFi why do you have data? The service is just lousy.

I returned their dysfunctional device, and I showed them the USPS proof that device had been returned. They still refused to refund me the charge. Out of last resort, I contacted my credit company to dispute the charge. Discover charged the amount back to Netzero. Not only did Netzero never respond to my email regarding the return proof, they actually canceled my account after the charge got disputed, and they did not even have the least decency to notify me about the cancellation. Discover told me Netzero never responded to their investigation either. That is how bad that company is!

I called them and spent 20 minutes demanding a supervisor. Some idiot in the Philippines refused to transfer me. I will be canceling the whole service. Worst company ever that I have dealt with. They are all ignorant and uncaring.

I signed up and paid $65 for the MiFi box, and a $20 connection fee. Seven days later, they charged me $22 for a full month's service. I called and asked why they charged me a full month when I didn't sign up until June 22. After only a few times on the internet, I was out of data and had to purchase an additional amount at a cost of $15. All in all I WASTED $122. The data gets sucked up so quick, it is ridiculous. They won't give me any refunds and I'm stuck with this worthless MiFi box. I will be contacting the BBB.

I placed an order for Netzero with the intent of finding the least expensive way to connect to the internet. I received their 4G Stick on Friday, July 3, 2015. I attempted numerous times to access the internet, access my Netzero email and web page, and the result was that most of the usage was deducted and left very little access time for the rest of the month. The only place I was able to access the site is at work and I do not need my laptop at my office. I was then informed by Netzero that I needed to go outside to be able to use their service to connect to the internet.

I joined in January of 2013. They sent me the usb stick. The wifi speed was very slow and after I switched to a higher Gig it was slower. I emailed them and asked for a refund and to send them back the worthless USB stick.

Told them what I wanted to use it for. They said it would work perfectly. They started billing me for usage before I received their modem that I paid for. I no sooner got modem plugged it in and my usage was used up first day. Upgraded twice usage lasted about four days. Still fighting to cancel service. I wanted the free service they advertised as I had this useless modem. Free service is no longer available. I have free service for 3 months and then it's $2.95 a month. That service lasts about a half hour. Will be contacting BBB!

This has now happened to me twice so I know it's not a fluke. I called to cancel months ago and they said yes then billed me again. I had to fight like hell to get it back. Today they did the same old trick. Unethical as crap, avoid these guys like the plague, they will steal it if they have to.

I got the wireless internet. These people are a huge scam. I told them what I would be using it for. Netzero suggested the amount of data I needed, I got the device in 3 days, I used the internet no more than 3 hours when I got the email saying data was almost up for the month! To my surprise I thought it was an error so I called them up, they said I used up all my data, I then requested a refund in which they did not comply till I mentioned the BBB, even at that said they only reimburse me with the cost of the device 67.58 not the full amount I paid $130. When I sent in the device, they said they cannot refund me because the "warehouse" has not confirmed they received it, and is still giving me the runaround. Till this day I still haven't been refunded. Please beware!

Had Netzero @ Jan. 2015. Was never told they auto-bill. No way to end it other than giving them a prepaid card to charge since "that's the only way they do business"?!? Said, "Get Walmart card. Be sure to keep money on it." HUH?!? -- "Disgusted in Atlanta"

I ordered the device and paid $27.42 for connection fee and a partial $21.41 for monthly service which was 3-4 days less than a full month. They deducted some days that it took to ship the device to me. They would not refund any part of the almost $50 that I paid. They said that I didn't pay for the device and I could keep it because I might want to connect with them later. No way. It took forever to connect to the internet and I kept getting kicked off several times during the hour. Don't waste your time and money on this rip off. I did get a confirmation through email that they will not charge my card again. If they do I will go off on them.

Been a Netzero cus. for at least 10 years. Was told at time of purchase, that since they messed up my address, they would give me a special rate that would never go up. Well they just raised it. And they won't even address what they had previously promised.

I asked for help as I couldn't get my password to work or get it to reset it. Talked me into $99 service as I supposedly had all these problems with my new computer. Two days later I managed to reset my own password and whatever they were supposed to have done to fix the errors made the computer slow where it wasn't before. Talking to them did no good and I ended up having it put on my credit card in spite of my complaints. Not a happy camper.

I have just got done reading all the complaints writing on this site and I have experienced them all. I really hate to say that Netzero just love to scam us hardworking people and still getting away with it. I was sold by their low cost rates, and once I gave my card number could hear their cash register going off. Then I didn't even have any service. Had to call their tech several times and now after only 8 days of usage I ran out of time.... You got to be kidding me... I demanded a refund... Talk to a supervisor and still no luck... But I did do one better. I filed a complaint with the Better Business Bureau... which I think everyone should. They do respond to each complaint and they do go after these scam businesses. I did ask for a full refund and for them to investigate Netzero so others can be protected.

I found out that interference from your DSL filters disrupts the signal. So I put tinfoil to cover all connectors on the incoming phone line. The Phil service guy was too stupid to know that. After a month of OK service it stopped working. Gee maybe I should reset the modem. No go. Gee is it the line so I tried a phone call, it was OK. So I stop thinking "gee." And I start thinking SOB. I call service 4 times in 2 days, no info, no explanation, they will escalate to advanced technicians. Oh goody, they haven't done that yet? 30 hours disconnected, backup dialup didn't work with any reliability. I can't trust them any more for my eBay operations and would hope that ANY internet company would have the basic ability to track and trace their signal to a specific link... And the consideration to notify their customers of service interruptions. No? Then why don't we go back to pigeons and smoke signals. Idiots.