EarthLink Reviews

I was a loyal Frontier customer for five years. Then came the day when I needed support. Sadly, Frontier abandoned the human connection and all communication had to take place with AI or text with a support person. To make a long story short, I lost internet service for almost three weeks. During those three weeks, I begged to talk with a live support person or have a technician make a home visit. I was denied access to either. So, I ran to EarthLink. Throughout the process of switching to EarthLink (which saved me money) and having it installed by the nicest tech I have ever come across, I have never regretted moving to EarthLink. The internet runs smoothly and consistently (which was not the case with Frontier) and everyone I spoke with was a tremendous help in making the transition easy peasy. Color me happy!

I am a very happy and satisfied customer of EarthLink internet. They were on time and the installation of only took about 10 minutes and they also respected the property of the apartments that I live in. I'm very satisfied. The best internet company that you could ever be with and for the money it's worth it so if you're looking for internet company I suggest go with earthlink because I give EarthLink a double triple double A Plus. Thank you. I think love you guys.

My installation went well. The installer went out of his way to make sure all connections were working and I was set to go. A very friendly young man who went the extra mile.

I had a great experience with my installation. My technician ran into a few hiccups due to my neighbor’s line location and an issue she was experiencing. With a quick turnaround time he got a bucket truck out and not only installed my line but also fixed the issue that was causing my neighbor's lines to falter. ATT installed my EarthLink line and fixed my neighbor’s ATT line. A fine day to appreciate efficiency in repair to not only physical equipment but the peace of mind that comes with knowing our money is being used wisely. Thanks again, 15/10.

I would put 10 stars but can't. lol. On the real though, these dudes Hanns and his manager, Dixon were beyond cool as hell. On top of that, Hanns did an excellent job setting up and installing everything, went the extra mile by having a great conversation... His manager Dixon was heck of cool too, he offered us Gatorades and just all in all, awesome guys who did an awesome job!!

Very nice people and easy to deal with and explains the different packages to fit your needs.

This company is absolutely abysmal. They are just a 3rd party and contract through ATT. The technician would not install the Modem where we advised and because of that I cannot use my computer. I have spent over 8 hours on the phone, mostly on hold, and have gotten nowhere other than to tell me the service is fine. Even when I can’t use my own computer they are holding firm to a 200 dollar cancellation fee. Stay far, far away and never even think about signing up with them.

Borderline SCAMMERS. They use pushy sales tactics, all of their agents are overseas and do not actually listen to you at all. They try to sell you a $4000 dollar service which is basically a crappier version of RING (about a $250 a year service). They will try to charge you the $400 dollar failed to return your box fee even if you mail it out on time, when I first reached out to them I was trying to reach out to another local provider but google redirected me to their number and they LIED about being Smithville Internet of Bloomington IN which they have no affiliation with. Their service is overpriced, constantly drops and is throttled if you download a lot. If you accidently sign up for these clowns because you were lied to, go straight to your bank and block all auto-draw payments from them. THEY ARE SCAMMERS!

Charged more for my bill than it actually was and gave me a credit, Hopefully it doesn’t happen again. 🤔

Great Service during installation. Excellent, strong signal. Streaming just got better. And you can't beat the price!