EarthLink Reviews

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About EarthLink

EarthLink is an internet service provider that offers customizable plans for home and business needs as well as internet security software and digital marketing solutions for small businesses. Its premier service, EarthLink Fiber, gives you access to internet speeds up to 5 Gbps with no data caps or teaser rates.

Pros
  • Fiber, 4G LTE / 5G, and Fixed Wireless options
  • Home plans start at $39.95/month
  • Home and business internet
Cons
  • Not available in every state

EarthLink internet services

To get started with EarthLink, visit its website and enter some information on your internet usage habits and where you live. If EarthLink is available in your area, call the number listed to get a quote.

EarthLink offers three customizable high-speed internet services for home and business use: fiber, 4G LTE/5G and fixed wireless internet.

EarthLink has fiber internet speeds up to 5 Gbps with no throttling, no data limits. The company also has comprehensive customer service with an online self-help portal, live online chat and 24/7 phone support.

Customers receive multiple perks when they sign up for internet services with EarthLink, including:

  • Free 30-day trial for cybersecurity service, powered by Norton and LifeLock identity protection
  • Free 30-day trial for 24/7 remote IT support for your devices
  • Deals and discounts on popular brands with EarthLink Perks

EarthLink security

EarthLink’s cybersecurity suite, EarthLink Protect, is powered by Norton 360 and LifeLock. It detects potential threats on your devices and safeguards your identify. EarthLink Protect cybersecurity suite offers:

  • Real-time protection against ransomware, viruses and malware
  • Secure VPN
  • Dark web monitoring
  • LifeLock Identity alerts
  • Parental control add-ons

EarthLink internet prices

EarthLink doesn’t disclose much information about pricing on its website, but it does state that residential internet plans start at $39.95 a month. The cost of your internet service varies based on what speed you want and where you live. To get an accurate quote, call EarthLink’s customer service phone number for more detailed information.

EarthLink Protect, the company’s device security and online privacy software, has two levels of protection for different monthly costs: EarthLink Protect starts at $7.95 a month, and EarthLink Protect+ starts at $9.95 a month.

EarthLink FAQ

Where is EarthLink available?

EarthLink partners with local internet service providers to offer service in the 48 contiguous states. It's not available in Alaska or Hawaii. To find out if EarthLink is available in your city or state, visit its website and enter your address.

How much is EarthLink per month?

EarthLink doesn’t disclose comprehensive cost information on its website, but it does state that residential internet service plans start at $39.95 a month. For more detailed information on EarthLink’s prices, contact a company representative.

What type of internet is EarthLink?

EarthLink offers three different types of internet: fiber, 4G LTE/5G and fixed wireless internet.

Who is EarthLink owned by?

Trive Capital is EarthLink’s parent company. Trive Capital purchased EarthLink in 2019.

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EarthLink Reviews

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    Page 1 Reviews 0 - 5
    Customer ServiceStaff

    Reviewed April 25, 2026

    I was a loyal Frontier customer for five years. Then came the day when I needed support. Sadly, Frontier abandoned the human connection and all communication had to take place with AI or text with a support person. To make a long story short, I lost internet service for almost three weeks. During those three weeks, I begged to talk with a live support person or have a technician make a home visit. I was denied access to either. So, I ran to EarthLink. Throughout the process of switching to EarthLink (which saved me money) and having it installed by the nicest tech I have ever come across, I have never regretted moving to EarthLink. The internet runs smoothly and consistently (which was not the case with Frontier) and everyone I spoke with was a tremendous help in making the transition easy peasy. Color me happy!

    Thanks for your vote!
    EarthLink
    Response from EarthLink
    Hello May Ellen,

    Thank you for sharing your experience—we really appreciate you taking the time to highlight both the challenges you faced and the positive outcome. It’s great to hear that your transition to EarthLink was smooth and that the installation process, along with the support you received, met your expectations. Reliable service and accessible, helpful customer care are exactly what we strive to provide, and we’re glad that’s been your experience so far.

    Samantha

    Executive Relations

    Profile pic of the author.
    Price

    Reviewed April 17, 2026

    I am a very happy and satisfied customer of EarthLink internet. They were on time and the installation of only took about 10 minutes and they also respected the property of the apartments that I live in. I'm very satisfied. The best internet company that you could ever be with and for the money it's worth it so if you're looking for internet company I suggest go with earthlink because I give EarthLink a double triple double A Plus. Thank you. I think love you guys.

    Thanks for your vote!
    EarthLink
    Response from EarthLink
    Hello Mark,

    We’re thrilled to hear that you had a quick and smooth installation and that our team treated your home with the respect it deserves. It’s great to know you’re happy with both the service and the value.

    Thank you for being a part of the EarthLink family. If you ever need anything, we’re always here to help—thanks again for your support!

    Samantha

    Executive Relations

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      Staff

      Reviewed April 12, 2026

      My installation went well. The installer went out of his way to make sure all connections were working and I was set to go. A very friendly young man who went the extra mile.

      Thanks for your vote!
      EarthLink
      Response from EarthLink
      Hello Toni,

      That’s wonderful to hear! I am glad your installation went smoothly and that the technician took the time to ensure everything was set up properly. Going the extra mile and providing friendly, attentive service is exactly what EarthLink strives for.

      Samantha

      Executive Relations Expert

      CoveragePunctuality & SpeedMaintenanceStaffResolution

      Reviewed March 20, 2026

      I had a great experience with my installation. My technician ran into a few hiccups due to my neighbor’s line location and an issue she was experiencing. With a quick turnaround time he got a bucket truck out and not only installed my line but also fixed the issue that was causing my neighbor's lines to falter. ATT installed my EarthLink line and fixed my neighbor’s ATT line. A fine day to appreciate efficiency in repair to not only physical equipment but the peace of mind that comes with knowing our money is being used wisely. Thanks again, 15/10.

      Christopher

      Thanks for your vote!
      EarthLink
      Response from EarthLink
      Hello Christopher,

      I am thrilled to hear that your installation went smoothly despite the initial challenges. It’s great to know that the technician was able to quickly coordinate a solution, get the necessary equipment on-site, and not only complete your installation but also resolve your neighbor’s line issue. That level of efficiency and care is exactly what we strive to provide.Thank you again for choosing us—I'm glad we could deliver a 15/10 experience!

      Samantha

      Executive Relations Expert

      Profile pic of the author.
      Staff

      Reviewed March 6, 2026

      I would put 10 stars but can't. lol. On the real though, these dudes Hanns and his manager, Dixon were beyond cool as hell. On top of that, Hanns did an excellent job setting up and installing everything, went the extra mile by having a great conversation... His manager Dixon was heck of cool too, he offered us Gatorades and just all in all, awesome guys who did an awesome job!!

      Thanks for your vote!
      EarthLink
      Response from EarthLink
      Hello,

      Thank you so much for the awesome feedback! We love hearing about experiences like this. It’s great to know that Hanns did an excellent job with the installation and went the extra mile to make the visit enjoyable with great conversation. We’re also glad to hear that Dixon made such a positive impression as well—those small gestures like offering Gatorades really show the kind of customer care we strive for.

      Samantha

      Executive Relations Expert

      Reviewed May 7, 2026

      Very nice people and easy to deal with and explains the different packages to fit your needs.

      Thanks for your vote!
      EarthLink
      Response from EarthLink
      Hello Luther,

      We are happy you had a positive experience and the sales agent provided you informed information regarding the plans we offer and what would fit your internet needs. This is the kind of support we like to hear our customer are receiving.

      Samantha

      Executive Relations

      Profile pic of the author.
      Customer ServiceTechStaff

      Reviewed May 7, 2026

      This company is absolutely abysmal. They are just a 3rd party and contract through ATT. The technician would not install the Modem where we advised and because of that I cannot use my computer. I have spent over 8 hours on the phone, mostly on hold, and have gotten nowhere other than to tell me the service is fine. Even when I can’t use my own computer they are holding firm to a 200 dollar cancellation fee. Stay far, far away and never even think about signing up with them.

      Thanks for your vote!
      EarthLink
      Response from EarthLink
      Hello Terry,

      We sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to have equipment installed in a location that works for your setup, especially when it directly impacts your ability to use your computer. While installation placement can sometimes be limited by the existing service lines and technician guidelines, we regret that this was not communicated more clearly during your appointment.

      Samantha

      Executive Relations

      Profile pic of the author.
      TechSales & MarketingPriceStaffBillingHonesty & TransparencySales Tactics

      Reviewed May 4, 2026

      Borderline SCAMMERS. They use pushy sales tactics, all of their agents are overseas and do not actually listen to you at all. They try to sell you a $4000 dollar service which is basically a crappier version of RING (about a $250 a year service). They will try to charge you the $400 dollar failed to return your box fee even if you mail it out on time, when I first reached out to them I was trying to reach out to another local provider but google redirected me to their number and they LIED about being Smithville Internet of Bloomington IN which they have no affiliation with. Their service is overpriced, constantly drops and is throttled if you download a lot. If you accidently sign up for these clowns because you were lied to, go straight to your bank and block all auto-draw payments from them. THEY ARE SCAMMERS!

      Thanks for your vote!
      EarthLink
      Response from EarthLink
      Hello Evan,

      I’m sorry to hear about your experience, and I appreciate you taking the time to share your concerns. What you’ve described is not the experience we aim to provide, and I understand how frustrating this situation must feel. We take allegations regarding sales practices and misrepresentation very seriously. EarthLink does not authorize agents to misidentify themselves as other providers.

      Samantha

      Executive Relations

      PriceBilling

      Reviewed May 2, 2026

      Charged more for my bill than it actually was and gave me a credit, Hopefully it doesn’t happen again. 🤔

      Thanks for your vote!
      EarthLink
      Response from EarthLink
      Hello Doreths,

      I’m glad we were able to apply a credit to correct the billing issue, and I completely understand your concern about it happening again. Please know we take billing accuracy very seriously. If you notice anything unusual on a future statement, don’t hesitate to reach out—we’re always here to help.

      Samantha

      Executive Relations

      Profile pic of the author.
      PriceStaffRates

      Reviewed May 2, 2026

      Great Service during installation. Excellent, strong signal. Streaming just got better. And you can't beat the price!

      Thanks for your vote!
      EarthLink
      Response from EarthLink
      Hello Tara,

      We’re thrilled to hear your installation went smoothly and that you’re enjoying a strong, reliable connection. It’s especially great to know your streaming experience has improved—that’s exactly what we aim for. And we agree, getting excellent service at a great price makes it even better!

      Samantha

      Executive Relations

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      EarthLink Company Information

      Company Name:
      EarthLink
      Year Founded:
      1994
      Address:
      980 Hammond Dr NE, Suite 400
      City:
      Atlanta
      State/Province:
      GA
      Postal Code:
      30328
      Country:
      United States
      Website:
      www.earthlink.net