3.3/5 (413 reviews)

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Overall Rating3.3 out of 5
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About EarthLink

EarthLink is an internet service provider that offers customizable plans for residential and commercial needs as well as internet security software and digital marketing solutions for small businesses. Its premier service, HyperLink, gives you access to internet speeds up to 1 Gbps with no data caps or teaser rates.

Pros & Cons


  • Dial-up or HyperLink options
  • Home plans start at $49.95/month
  • Residential and commercial plans


  • Not available in every state

Bottom Line

EarthLink offers residential and business internet services with speeds up to 1 Gbps. It also has digital marketing solutions and internet security products.

EarthLink internet services

To get started with EarthLink, visit its website and enter some information on your internet usage habits and where you live. If EarthLink is available in your area, a representative will reach out to you.

EarthLink offers two customizable high-speed internet services for commercial and individual use: dial-up internet service and HyperLink, EarthLink’s premier internet service.

EarthLink has internet speeds up to 1 Gbps with no throttling or data limits. The company also has comprehensive customer service with an online self-help portal, live online chat and 24/7 phone support.

Customers receive multiple perks when they sign up for internet services with EarthLink, including:

  • Access to eight email addresses
  • 10 additional anonymous email addresses
  • Virus and spam detection and protection

EarthLink security

EarthLink’s security software, called EarthLink Protect, allows you to partner with NortonLifeLock to detect potential threats on your devices and protect your personal information. EarthLink Protect offers:

  • Real-time protection against ransomware, viruses and malware
  • Dark web monitoring
  • Parental control add-ons

EarthLink internet prices

EarthLink doesn’t disclose much information about pricing on its website, but it does state that residential internet plans start at $49.95 a month. The cost of your internet service varies based on what speed you want and where you live. To get an accurate quote, call EarthLink’s customer service phone number for more detailed information.

EarthLink Protect, the company’s device security and online privacy software, has two levels of protection for different monthly costs: EarthLink Protect starts at $7.95 a month, and EarthLink Protect+ starts at $9.95 a month.

EarthLink FAQ

Where is EarthLink available?

EarthLink doesn’t disclose its geographic availability on its website, but the company partners with local internet service providers to offer service in most states. To find out if EarthLink is available in your city or state, visit its website and enter your address.

How much is EarthLink per month?

EarthLink doesn’t disclose comprehensive cost information on its website, but it does state that residential internet service plans start at $49.95 a month. For more detailed information on EarthLink’s prices, contact a company representative.

What type of internet is EarthLink?

EarthLink offers two different types of internet: dial-up and HyperLink.

Who is EarthLink owned by?

Trive Capital is EarthLink’s parent company. Trive Capital purchased EarthLink in 2019.

EarthLink Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 11, 2023

I’ve been a customer with EarthLink for about 4 months and my advice for any potential customers please be AWARE of hidden fees. Upon paying for a recent bill I was informed that my account was terminated and that I owed EarthLink an additional $200 to restart services. I never opted in to terminate my account nor was I informed that my account would automatically be terminated if payments were received a few days after the due date.

I am aware that late fees are added unto any bill that is paid late but to terminate my account 4 days after the due date and to add a $200 termination fee is absolutely ridiculous especially for people who are unaware! I sat on the phone for an hour waiting to speak to a supervisor and have yet to have any additional assistance. If I would have known that EarthLink would terminate my account and add an additional $200 termination fee I would have opted in for Wi-Fi services with another company. So for an prospect customers please take this into consideration if you’re considering EarthLink!

EarthLink response
Hello Nubia,

My name is Samantha with Executive Relations; I am sorry that there was billing issues and then you were charged the ETF of 200.00. We do not close any account unless it goes past a certain amount of days, then we go through the process until the account is closed. If this is the case with your account that is going to be the reason for the ETF. If you fill out this form, I will look over your account and assist you further.

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Resolution In ProgressRated with 1 star
Verified Reviewer Verified Buyer
Original review: May 9, 2023

DO NOT SIGN UP FOR EARTHLINK. There is nothing about them that is a "pro". They tout all these benefits over using AT&T or another big name like better speeds and better customer service. It's a total farce. I frequently get buffering and blurry images when streaming TV, even when no other device it connected to the WiFi. The worst part of all of this is their customer service. I have sat on hold for over 45mins just waiting to speak to someone about a problem I had with my bill. The problem was they just started charging me for add-ons in the 2nd month that I never signed up for. After wasting half of my day on the phone with someone they couldn't even credit my bill before I paid it because whatever ** reason, they said they would credit my next bill instead. Guess what, my next bill wasn't credited either.

Every time I've called or used their text chat no one can give me straight answers, it's always "I've escalated your issue, call back in a couple of days to check in". Such garbage. They also promised a $75 visa gift card that would be emailed to me after 90 days of service for signing up. Still don't have it, still don't have answers to why I don't have it yet but it's been escalated so I can call back in a couple of days and see what progress they haven't made on it. If it's just an email, why can't they just send it? Why does it have to be escalated? Because they know they have terrible service and want to keep you on the hook as long as possible. They probably are used to people waiting for the gift card and then canceling because they are so terrible. I'm serious, do not sign up for them.

EarthLink response
Hello Jessica,

My name is Samantha with Executive Relations; with regards to your internet buffering there could be mitigating factors that are outside of EarthLink's control. Such as, weather, infrastructure, degraded lines, and faulty/damaged equipment. The speeds are up to because of these factors that are out of our control. With the billing we go over everything that you will be charged prior to authorization. I am going to private message you so that I can work closely on your account.

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    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: May 5, 2023

    We called Earthlink to see about service (was checking around for best option). We was talking to a young lady (Maddie) who broke everything down to us to what we would pay upfront ($79.00) which we did. I personally asked if there was anything else we would have to pay upfront, we was told NO, I then again said "would it be billed on our first bill?" Her reply was yes! She proceeded to tell me that we would receive the equipment in two to three business days when we got the equipment to plug it in, download the app on our phone and it would take us from there what to do! So we did. So after opening the app, it said we had to pay another $100 108 to be exact. So we proceed to call to find out what is going on and all we get was, "I'm sorry, it's a prepaid plan. They should have told you that upfront!" I explained to him yet again what was told to us. He just keeps repeating himself. We got nothing accomplished again!

    At this point we are so upset that nobody seems to know their job or what the costs are or when they have to be paid. Asked to speak to a supervisor and was told there is no supervisor & if there was they couldn't do anything to override anything to get our service started, that we would still have to pay another $100 before it could be turned on, because it is a prepaid service (something else we was not told,)! And of course we still sit here with no service & nobody to call to get it handled properly! I would of gave them a zero if I could have, the person I talked to today was RUDE!

    EarthLink response
    Hello Audra,

    My name is Samantha with Executive Relations; I am sorry that there was confusion regarding the billing when you spoke to the sales representative. Upon the sale you pay the activation fee and then once the modem has been activated you are then billed after the fact because we bill a month in advance. I am sorry if the agent did not explain that better to you. I am going to send you a direct message so we can get your billing questions resolved.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 20, 2023

    I've had Earthlink Internet service for about 3-4 years. They inadvertently raised my rates so I called and had them lower the $10/mo they had increased it to. Apparently, that locked me into a contract, which for the life of me I don't remember ever agreeing to. They said it was verbal and in their notes. Now I'm moving to where Earthlink is not available so they are now charging me a $120 early cancellation fee. They refuse to waive it. After, first they increase my bill and now they are trying to take that from me. They have nothing in writing that I agreed to a contract.

    EarthLink response
    Hell Sandra,

    My name is Samantha with Executive Relations; with our fiber service there is a contract that has a ETF if cancelled after the first 30 days. I would like to look over your account and see why there is a ETF being charged. I am going to send you a private message so that we can figure out what is going on and see about a resolution.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 14, 2023

    First off, I explained numerous times when starting new service that it was only to run my TV and that I would be the only user. I was assured that service status in my area showed good on their end so proceeded to purchase service. I was charged $79.95 just to say yes I want service. Then was told I could not purchase my own router and that I had to pay for theirs. So I said fine and proceeded since I bought a brand new smart TV and needed to connect it. I was told by the representative I should get the 150 gig plan so I did.

    Router arrives and I follow the instructions and download the app. All bars were lit and staying lit but could never fully connect. It would connect and lose the network signal. After trying support I don't know how many times, moving and resetting the router 20 times, and purchasing a different TV in case there was something wrong with the other brand's new one, just to cover my bases and I still couldn't get any service.

    Finally called for the umpteenth time and decided to just cancel everything since it wasn't working. I was told I would get a full refund once I returned the router. Returned the router and a few days later was told I'm only getting a fraction (not even half) of what I paid even though I had to keep trying to connect repeatedly and restart the router repeatedly per their advice so it was "using " data to do so. I was also told that the tech team found that there was an issue with the installation process of the sim card and I would get the setup fee refunded since it was their error. That of course didn't happen either. Very furious and out a lot of money in less than a week for something I could've even use but was told I would have great service and speed in my area. This is totally unacceptable business practices! I feel like I got robbed and that's how they make their money!

    EarthLink response
    Hello Crystal,

    My name is Samantha with the Executive Relations Team, and I am livid to hear that you had this type of issues with your internet service, as well as customer service/technical support. There is a possibility that the modem was defective and we would have needed to send you another one, so I am not sure why that was not something that was offered to you. I am going to send you a direct message so we can resolve this matter.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 13, 2023

    Earthlink internet services has been the worse company I have ever dealt with. They took my money and never provided any services. It's been 3 months and still I haven't got anywhere with anyone. Every time I call they act like they don't know what I'm talking about. Stay away from them. They have the worse customer service. No professional training. Where do you find your employees? You need to stop taking people's money and do your job.

    EarthLink response
    Hello Grace,

    My name is Samantha with Executive Relations, I am sorry that you have had a bad experience with our customer service, as well as with internet service. I want to look over your account and figure out what issues you have had, as well as any other communications that you have had with our customer service. Please fill out this form, and I will be happy to figure out what has been going on and what we need to do to resolve your issue.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 11, 2023

    Initially, we were quoted $89.00 per month for 5G fibre service internet service. The installer, a local AT&T technician (it became apparent afterwards that Earthlink, an offshore UK company, sales personnel and management, actually has some agreement with AT&T fibre optic line service and modem equipment), completed the installation, the last week of January 2023.

    Febuary 9th, we received our first bill $209 via autopay arrangement. Obviously, we queried the bill, their response was for the initial one-time technician's setup charge plus modem equipment. (we were told there was no installation fee involved and also no penalty for cancellation). March 7th, our second autopay statement showed a charge of $209, made contact, got the "run-around", obvious intentionally avoiding response to the situation. Therefore, we subsequently cancelled the service thereafter and was charged a $200 termination fee. Lessons learnt "Please do your homework before entering into any agreement."

    EarthLink response

    This is Samantha with Executive Relations, our home office is located in Atlanta, Georgia. We do use AT&T as installers and their equipment, but the internet service is ours. I am confused as to the billing but the breakdown is the internet service. modem, id you get added service and then taxes. If you fill out this form, I will take a look over your account to see that is going on.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 9, 2023

    Wireless EarthLink is my only choice where I live while I’m on waiting list for Starlink. It is spotty at best; if it’s not a clear day, I can expect for the internet to go in and out. My speeds are terrible - 1.4 download and 3.18 upload. Trying to watch anything on the television is agonizing with constant stalls. And forget about being on my phone and watching a movie; stalls all the time. I have a Verizon network extender because cell phone service is terrible in this location too - it is basically useless because it requires higher internet speeds to work. I am not able to use the Ring app or the MyQ app because of the slow internet speeds. So I am paying $135 a month for terrible service.

    EarthLink response
    Hello Patricia,

    I am sorry to hear that we were not able to resolve your internet issue or needs. If you are wanting to cancel you can give us a call at 833-458-4360, and someone will be happy to assist you.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 8, 2023

    I just got off phone with Earthlink to cancel my account and they stated they will not give me a refund for the days we had no internet and would not give a refund for the remaining 15 days we paid for. They said it is in the user agreement, but we never saw it. We lost internet after a power outage on 3-4-2023. We called them and they said no one could come to our house until 3-12-2023 which is completely unacceptable. I called ATT which is the internet provider they use since they are a subcontractor and said there was an outage in my area, and it was being fixed. Earthlink didn't even know there was an outage. Called Comcast and got internet installed today on 3-8-2023 which is faster under similar plan. This is absolute stealing by a corporation whether or not it is in the user agreement. I studied White Collar Crime at Eastern Michigan University, and this is a perfect example of it. Think of how many customers they have stolen from.

    EarthLink response
    Hello Nicholas,

    My name is Samantha with the Executive Relations Team, I first want to extend our sincerest apologies that you were treated this way. I am not sure who you spoke with but we would never not credit a customer if they have an outage, so that was incorrect. I am going to send you a direct message so that I can take a close look at your account and see what I can do to make this right. Again, I am sorry that you were misled and treated disrespectfully.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 27, 2023

    Worst company I have ever had to deal with.. Signed up on the 17th, they took my money gave me an install day of the 19th.. 19th they didn't show up so I had to call them, they say you have internet on the line and I need to close that.. Ok so never had intranet in this house,, Made a bunch of calls. Finally found out Frontier had service years ago here.. So told then I need the line they came out within 2 hours and disconnected their line.. Called EarthLink back - oh and just to mention none of their customer service is in the United States so can't understand half of what they say- they said, "We will get back with you.." Never got a call or anything from posted a complaint on this page. They message me to call them.. Called them. They blew smoke up my **. Told me we are going to get this resolved. Now on the 24th I get an email after once again multiple calls says install will be today 2/27 between 8am and 12.

    No one shows after having to take a day off of work to get this done.. Call them. Someone In India (surprise surprise) says the tech is busy in another install and will be here by 5, then believe this. They tried to upsell me. Are you serious??.. Well 530 still nothing. No calls, no updates, no intranet and a day of work missed. So now I have to waste my time again tomorrow to get my money back from this worthless company.. DO NOT SIGN UP For EARTHLINK!!!

    EarthLink response
    Hello Leslie,

    I am sorry that you have not had the best experience at this time. We have agents that are overseas, but we have agents that are in the states as well. Since there was a line that had to be released that would have delayed the install, and the only reason that you would have had a delay in installation. I am going to direct message you so that I can look closer at your installation issues.- Thank you, Samantha, Executive Relations

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    EarthLink Company Information

    Company Name:
    Year Founded:
    980 Hammond Dr NE, Suite 400
    Postal Code:
    United States