EarthLink Reviews
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About EarthLink
EarthLink is an internet service provider that offers customizable plans for home and business needs as well as internet security software and digital marketing solutions for small businesses. Its premier service, EarthLink Fiber, gives you access to internet speeds up to 5 Gbps with no data caps or teaser rates.
- Fiber, 4G LTE / 5G, and Fixed Wireless options
- Home plans start at $39.95/month
- Home and business internet
- Not available in every state
EarthLink internet services
To get started with EarthLink, visit its website and enter some information on your internet usage habits and where you live. If EarthLink is available in your area, call the number listed to get a quote.
EarthLink offers three customizable high-speed internet services for home and business use: fiber, 4G LTE/5G and fixed wireless internet.
EarthLink has fiber internet speeds up to 5 Gbps with no throttling, no data limits. The company also has comprehensive customer service with an online self-help portal, live online chat and 24/7 phone support.
Customers receive multiple perks when they sign up for internet services with EarthLink, including:
- Free 30-day trial for cybersecurity service, powered by Norton and LifeLock identity protection
- Free 30-day trial for 24/7 remote IT support for your devices
- Deals and discounts on popular brands with EarthLink Perks
EarthLink security
EarthLink’s cybersecurity suite, EarthLink Protect, is powered by Norton 360 and LifeLock. It detects potential threats on your devices and safeguards your identify. EarthLink Protect cybersecurity suite offers:
- Real-time protection against ransomware, viruses and malware
- Secure VPN
- Dark web monitoring
- LifeLock Identity alerts
- Parental control add-ons
EarthLink internet prices
EarthLink doesn’t disclose much information about pricing on its website, but it does state that residential internet plans start at $39.95 a month. The cost of your internet service varies based on what speed you want and where you live. To get an accurate quote, call EarthLink’s customer service phone number for more detailed information.
EarthLink Protect, the company’s device security and online privacy software, has two levels of protection for different monthly costs: EarthLink Protect starts at $7.95 a month, and EarthLink Protect+ starts at $9.95 a month.
EarthLink FAQ
Where is EarthLink available?
EarthLink partners with local internet service providers to offer service in the 48 contiguous states. It's not available in Alaska or Hawaii. To find out if EarthLink is available in your city or state, visit its website and enter your address.
How much is EarthLink per month?
EarthLink doesn’t disclose comprehensive cost information on its website, but it does state that residential internet service plans start at $39.95 a month. For more detailed information on EarthLink’s prices, contact a company representative.
What type of internet is EarthLink?
EarthLink offers three different types of internet: fiber, 4G LTE/5G and fixed wireless internet.
Who is EarthLink owned by?
Trive Capital is EarthLink’s parent company. Trive Capital purchased EarthLink in 2019.
Still have questions?
Is EarthLink good?
EarthLink’s internet services are an ideal option for someone who wants basic internet services for a low monthly cost. It’s not available everywhere, though, so contact a representative to see if you’re eligible for EarthLink’s internet service.
EarthLink Reviews
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Reviewed June 12, 2026
I was pleasantly surprised by how happy I am, so far, with Earthlink. I was an early adopter of them "way back when" (don't want to date myself :-)) and honestly was surprised to find them a option when looking to change from my previous provider. In my case, when I was told the installation was done by ATT, I almost said no (won't go into why). However, all communication, customer service and support, along with the billing is done through Earthlink. So far, I've seen clear/ transparent billing and communication, with fast reliable internet. I'm very pleased.
We truly appreciate you giving EarthLink another chance and are so glad to hear that your experience has been a positive one so far. We’re pleased that our communication, billing transparency, and customer support have met your expectations, and it’s great to know your installation experience and internet service have been reliable. We also understand your initial hesitation and are glad everything has worked out smoothly.
SamanthaExecutive Relations
Reviewed May 16, 2026
I have always had a good experience with Earthlink. Wifi is strong and I haven’t had any outages. I have been with Earthlink for over a year and will continue into the future with them. Great customer service!
We’re so glad to hear that your WiFi has been strong and reliable, with no outages. It’s especially wonderful to know you’ve been with EarthLink for over a year and plan to stay with us—we truly value your loyalty.
We also appreciate your kind words about our customer service. Providing dependable service and a positive experience is very important to us.
Thank you again for choosing EarthLink!
SamanthaExecutive Relations
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Reviewed May 8, 2026
I wanted to upgrade to 1 GB fiber internet. They had it in my neighborhood already. When the installers came out they couldn't go through my attic and down a wall because the wall was too close to the edge of my roof to be reached. Fiber optic cable can't be cut to length in the field and comes with pre-installed connectors on the ends that require them to drill a larger hole than that required for a standard telephone line. I didn't want a bunch of cable attached to the outside of my house either. That looks tacky. The fiber connection junction boxes are in the backyards of every other house in my neighborhood. I had a green telephone pillar in my backyard and thought the connection would be made from there just like our landline phone and run up to the corner of my house where all the other utilities entered. But the connection would actually be made in my neighbors backyard on the other side of my house.
The installers could lay a buried cable all the way to the outside wall on the front of my house where I wanted the router installed. All they had to do was drill a small hole through the wall for the cable and attach a small junction box to my outside wall which made for a very clean installation. They were done in less than hour with the installation. The modem setup was easy. By patiently working with the installers I got everything I wanted and was completely satisfied. Another crew showed up a few days later and buried the cable completing the installation. I had to do almost no cleanup after them to restore my yard.
We’re so happy to hear that the installer found a way to ensure your installation looked clean and that you didn’t have to worry about cleanup afterward. We truly appreciate your patience and flexibility while working with our team to find the best solution for your home.
Your satisfaction means a great deal to us, and we’re glad we could deliver an outcome that worked for you.
Thank you for choosing EarthLink!
SamanthaExecutive Relations
Reviewed April 25, 2026
I was a loyal Frontier customer for five years. Then came the day when I needed support. Sadly, Frontier abandoned the human connection and all communication had to take place with AI or text with a support person. To make a long story short, I lost internet service for almost three weeks. During those three weeks, I begged to talk with a live support person or have a technician make a home visit. I was denied access to either. So, I ran to EarthLink. Throughout the process of switching to EarthLink (which saved me money) and having it installed by the nicest tech I have ever come across, I have never regretted moving to EarthLink. The internet runs smoothly and consistently (which was not the case with Frontier) and everyone I spoke with was a tremendous help in making the transition easy peasy. Color me happy!
Thank you for sharing your experience—we really appreciate you taking the time to highlight both the challenges you faced and the positive outcome. It’s great to hear that your transition to EarthLink was smooth and that the installation process, along with the support you received, met your expectations. Reliable service and accessible, helpful customer care are exactly what we strive to provide, and we’re glad that’s been your experience so far.
SamanthaExecutive Relations
Reviewed April 17, 2026
I am a very happy and satisfied customer of EarthLink internet. They were on time and the installation of only took about 10 minutes and they also respected the property of the apartments that I live in. I'm very satisfied. The best internet company that you could ever be with and for the money it's worth it so if you're looking for internet company I suggest go with earthlink because I give EarthLink a double triple double A Plus. Thank you. I think love you guys.
We’re thrilled to hear that you had a quick and smooth installation and that our team treated your home with the respect it deserves. It’s great to know you’re happy with both the service and the value.
Thank you for being a part of the EarthLink family. If you ever need anything, we’re always here to help—thanks again for your support!
SamanthaExecutive Relations
Reviewed June 21, 2026
Updated on 06/28/2026: I’m waiting for a $30 refund. Wow after paying over 125 was told I would get it when they receive the equipment which I have verified proved that I sent it back. Now going on a week so we will just see what happens very.
Original: I agree with all of the negative comments made about earthquake. Worst service I ever had for 11 days was charged a different price of what I was told. I was going to be charged so if I had automatically taken out of my checking account which I did installation fees, and then was told there was no contract, which I am very happy to hear about because I canceled it after 11 days their customer service is horrible. They are ** and you can’t understand anything. They say all of their numbers that you call are the same so I just lost almost $125 due to a mistake that I made and I will tell everyone how horrible that it is because it is the truth.
When I called to tell them I was canceling I was never told that I would get a refund. The first person I talked to tell me that they would give me better speed for free which they didn’t called and talk to another lady, she knew nothing third time I called. I just told them in one day all of this happened and I canceled so I am out like I said almost $125 but glad to be away from them and will be sending their box back immediately because I’m not paying $400 for it so if you want my advice in Newburgh Indiana do not go with Earth Link.!!
I’m very sorry to hear about your experience and the frustration this situation has caused. I do want to clarify a few important points. Installation and initial service charges are standard and are disclosed at the time of order, even when services are canceled shortly after activation. I regret that your interactions with our customer service team did not meet the level of support we strive to provide.
SamanthaExecutive Relations
Reviewed June 20, 2026
New to Earthlink, have had internet for two weeks and working good. The installation went great. Very pleased so far at a fair price.
We’re glad to hear that your service has been working well and that your installation experience went smoothly. It’s especially great to know you’re pleased with both the performance and the value—those are exactly the types of experiences we strive to deliver. We truly appreciate you choosing us and look forward to continuing to provide reliable service.
SamanthaExecutive Relations
Reviewed June 20, 2026
My experience with Customer Service was 5 star. As a longtime EarthLink subscriber, the Customer Service representatives for both Fiber Internet and webmail were professional, polite and willing/able to provide me with the services I was looking for. Installation of Fiber Internet was accomplished very quickly and professionally by the installation technician. Very pleased with Customer Service from start to finish.
We’re delighted to hear that you received 5-star service and that our Customer Service teams for both Fiber Internet and webmail were professional, helpful, and able to meet your needs. It’s also wonderful to know that your fiber installation was completed quickly and professionally. Your kind words mean a great deal to us, and we’re very pleased to hear that your experience was positive from start to finish.
SamanthaExecutive Relations
Reviewed June 19, 2026
Great experience to have Earthlink fiber internet installed at our home. We already had a fiber line here so it was super easy to change fiber internet providers.
We are happy to hear the installation went smooth, specially since you had fiber lines already in place. Thank you for choosing EarthLink as your internet provider!
SamanthaExecutive Relations
Reviewed June 18, 2026
So far everything is good and they was on schedule and on time to install equipment.
We’re glad to hear everything has been going well with your internet! It’s great to know the installer arrived on time and completed your installation as scheduled.
Welcome to the EarthLink family—we’re always here to assist whenever you need us!
SamanthaExecutive Relations
Reviewed June 17, 2026
My experience with Earthlink has been good from the start. The installation went well, and was very time efficient. The service has been great since installation. And, I find it very easy to find someone to talk with if I have had any questions.
We’re delighted to hear that you’ve had a positive experience from the very start, and that your installation was quick and efficient. It’s great to know you’ve found our team accessible and helpful whenever you’ve had questions.
Welcome to the EarthLink family—we’re always happy to assist whenever you need us!
SamanthaExecutive Relations
Reviewed June 15, 2026
While a little confusing at the start, the service has been great. The fiber line into the house was sourced to another carrier for install. I am pleased.
We are happy to hear despite the confusion in the beginning, your service experience has been a positive one overall.
SamanthaExecutive Relations
Reviewed June 13, 2026
I will be canceling my EarthLink service. Where do I start?!? The service itself is horrible. I have an extender and it still doesn't meet my needs or cover my home. Customer service is a joke! Zero help. Now I get my first bill for my new home, first one, the note on the bottom... Your price will be increasing $10 per month on the next bill. This is the worst experience I have had. So bad I'm willing to pay the $200 to break their horrible service and contract.
I’m sorry to hear about your experience with the service, coverage, and support, as well as your concern regarding the billing increase. In regard to the service performance, there are several factors that can impact coverage and overall performance that may be outside of our direct control, such as environmental conditions, local infrastructure, the number of connected devices, and how those devices are being used at any given time.
SamanthaExecutive Relations
Reviewed June 12, 2026
Good prices, great customer, service, and fast and accurate in real time appointments. Thank you EarthLink.
We’re happy to hear you’ve had a positive experience with our pricing, customer service, and appointment scheduling. Providing efficient and reliable service is always our goal and we will continue working to ensure we provide the best service as well as pricing.
SamanthaExecutive Relations
Reviewed June 12, 2026
Great service, quick and extremely professional! Very knowledgeable and kind, too.
We’re glad to hear you had a great experience and found the service quick, professional, and knowledgeable.
SamanthaExecutive Relations
Reviewed June 11, 2026
Service did not work. In half the month without service and many hours on the phone with tech support. I asked to cancel the service and have the monthly fee and processing fee reimbursement. We were never able to use the service and they refused. They are refunding the monthly fee but would not the other. Very disappointed!!
I’m sorry to hear about the service issues you encountered. After reviewing your account, I can confirm that a refund for the monthly service fee has been processed. Regarding the processing fee, that charge is associated with the setup and activation of the account and is considered non-refundable per our terms and conditions. I understand this is disappointing, this is why it was not included in the reimbursement.
SamanthaExecutive Relations
Reviewed June 11, 2026
It's been a great experience so far. The installation was quick and efficient.
We’re pleased to hear that you are enjoying your EarthLink experience so far. It is also great to know that your installation process was quick and efficient.
SamanthaExecutive Relations
Reviewed June 10, 2026
The speed is good and the price is reasonable for the speed and consistency. It would have been nice to know a third party was coming for the installation. The app was a bit difficult to make some updates to our information but it was worked through. Overall good service and value.
We're glad to hear you're happy with the speed, consistency, and overall value of the service—that’s great to know.
We appreciate your suggestion regarding the installation process, and we understand how important it is to have clear expectations. Your feedback about the third-party installer and the app experience is helpful, and we’ll be sure to share it with the appropriate teams to help improve these areas.
SamanthaExecutive Relations
Updated review: June 12, 2026
Immediately after I posted my review I was contacted by Earthlink. All my questions were addressed & I was giving a link for me to access for the service agreement. I felt like my grievance was taken seriously by Samantha (the rep I spoke with) and she made certain I felt that my business was important. I wish I did not have to leave a negative review to get a satisfying response but because of Samantha I am going to stick with Earthlink.
Original Review: June 10, 2026
I had my install done on 5/26/26 and my service was shut off 6/9/26. I was unaware that I had a bill as Earthlink had the incorrect information for me and I had already paid before the service was installed, so why would I have a bill a few days later? Anyway, they shut off my service, charged a $25.00 reconnect fee but have not reconnected the service. I was told that I need to wait 48 hours to get it reactivated. It was not a hard disconnect just one on their backend. When I spoke with a chat rep (who REFUSED to give me their name) they were rather rude and instead of explaining to me what their policies were I was given some annoyed sounding chat response. So, I ended the chat after 10 minutes, googled the number on my cell phone, the rep refused to give me the phone number & waited until 9am est to call.
I call and was promptly advised that I had 10 days of free internet since I did not pay my bill & now I simply just have to wait. Pretty much they said they will get to it when they get to it. I also was quoted one price for internet but the bill was $20 per month higher. The rep broke it down and told me that there was a $14.99 modem charge. I told them I own a modem, I will use mine & where can I return theirs? The rep told me I have to use their modem and cannot use my own. WHAT!? So, if it is a mandatory component that is required to use your service, then why am I being charged separately? And does that modem really cost $180 per year in 2026, come on now. Don't insult me. Seriously! Anyway, I am already shopping for another provider and burning up my Verizon hot spot. Thank goodness for the hot spot, I work from home so no internet means no income for me. WORST SERVICE EVER FROM BEGINNING TO END! RUN.... RUN...
I’m sorry to hear about your experience and understand how frustrating this situation has been. Billing begins once service is active, and unpaid balances can result in suspension and a $25 reconnection fee. Restoration may take up to 48 hours. The modem fee is separate as required equipment. We’re sorry for your support experience and would be glad to review your account further. I will send you a direct message so we can resolve this matter.
SamanthaExecutive Relations
Reviewed June 9, 2026
Great job, service is a little in and out, but other than that, satisfied.
We’re glad to hear you’re satisfied overall. We do apologize for the intermittent service and would be happy to take a closer look to help improve your connection. Please feel free to reach out if you’d like assistance.
SamanthaExecutive Relations
EarthLink Company Information
- Company Name:
- EarthLink
- Year Founded:
- 1994
- Address:
- 980 Hammond Dr NE, Suite 400
- City:
- Atlanta
- State/Province:
- GA
- Postal Code:
- 30328
- Country:
- United States
- Website:
- www.earthlink.net