EarthLink Reviews

Good day folks. I am joyous - therefore I can say; "YIPPEE" 😀 - that I disconnected my service from my former Internet provider. After I typed the word "DISCONNECTED" - I immediately had flashbacks (almost nightmarish) of the thirty-two (32) days of the constant "DISCONNECTIONS" throughout those....32 days. Especially concerning to me was when my internet service was abruptly disconnected while on the website of one of my financial institutions. Which left my vulnerable financial information exposed available to any hacker walking by the website could snatch and utilize for his purpose 😡. I have numerous other complaints I can mention, but it's approximately 4:00 am and I'm ready to go back to sleep.

Well, honestly, Earthlink for the most part is a good company. But I do have a problem with them, a slight problem. It was the day of installation. I know I was supposed to pay the $57. But we actually took care of my 90 two-year-old grandmother, who was in in home hospice at our home, and she passed away. That day, about 4 hours later. So as you can imagine, I didn't really get around to pain the $57. And ever since then, I've been getting texts and emails of threats of shutting it off, which is understandable. Because I do know I do owe that. But there's little there's lack of compassion and empathy, because I've already got ahold of them and try to explain to them what was going on. And they pretty much just brushed me off. So that was kind of disappointing, because when I first talked to them the lady I talked to was great.

My experience was very pleasant with the young man that came out and did the installment. It was very professional. He is very kind and courteous. He did a great job.

The gentleman I talk to explained everything I should know. Very kind and considerate. I highly recommend them. They really quick like to connect my WiFi box. Love the WiFi box.

The service is very good and upload speeds are phenomenal. Installation was quick and efficient. I've only had it for a couple of weeks now, but so far, no complaints. Would highly recommend.

Customer Service SUCKS You tell them the problem and what you did to try to fix problem and they tell you to everything again - like you stupid and they are better than you. Can Not understand them talking because they are not from USA. You have to have them repeat almost everything. At the end NOTHING was done, not even a service ticket - they SUCK

Good service, good follow up, and best of all they don’t support a fascist state!

I have had a horrible experience with EarthLink. I don’t know of any other company that completely overlooks how or who from they obtain a sale as long as they get one. I am a homeowner that has a guest staying a short time in my home. They decided they wanted a different internet than what I currently have so called EarthLink and scheduled an installation. Once I found this out I contacted EarthLink to let them know the person is only a short term guest and doesn’t have my permission, the homeowner, to make this decision. When calling they seen my phone number matched up with the address the new service was scheduled for install thus proving it was my residence unlike the guest phone number did not match up to my address. Tried 7 times to stop this installation and having a crew waste a trip to my home. Was very clear that I was the homeowner and I refuse to have this installation.

The installer was polite and very clean and did a super job.

Customer service sucks. I have never seen it been with a company that charges you for a whole month of service the next day after signing up. I paid to start service then they bill me a whole month of service the very next day which I wasn’t advised of this during the initial setting up service and scheduling connection. I also checked their site 2 days after starting service to see if I could access my account. I did and online in my account portal it showed my amount due and when it was due whoch is September 25th which is accurate if my billing date is the date I started service. I get an email on August 29th stating my services will be interrupted for a bill that was due August 26th.

It’s good when you know your internet is bad. Thanks for the upgrade.

Placed order for 500. Sales rep took it upon herself to charge me for 2gb 500 per ce 29$ 2 bb price 164$ per month. Never mentioned early termination fee. When I saw how much I was billed I called to cancel. Was told it would be 20$ for early termination then proceeds to tell me again early termination would be over 300$. I had it for three days. One rep said if I hadn't had it for 6/7 days I would be reimbursed today is 8/25/2026. Days used 8/14/2026 thru 8/17/2026. Still no reimbursement. Worse internet reps. Feels more like a scam.

So far okay. Just got the router box, trying to connect scanning QR code for assistance.

You say my bill will be $36 a month. I just got a bill for $49.

Fast install, hassle free setup, internet is fast and reliable. Haven't had a problem since I've had it.

Poor service. Charged me a full month after I done cancel my service and the only thing they’re gonna give me is half my refund back to anyone that sees us. Don’t use them or a rip off.

Earthlink uses ATT fiber at my location. When I signed up for new service, an ATT rep showed up. He was not really aware that I had purchased through Earthlink. After a little explanation, he got to work laying a new fiber line from the street to the house. He was here for about 4 hours because he had trouble getting under a sidewalk. With my assistance we made it work. He was very pleasant but could not fully activate my service due to a problem at the street that he was not authorized to repair. 2 days later the street repair was made, but he was not trained on how to set up the modem inside. He gave it a shot, though, and we managed to get some of it working.

Well, honestly, Earthlink for the most part is not a bad ISP, but, as of now I have a big problem with them. It was the day of installation. I have been paying $59.14 for 100 MBPS speed and unlimited data, as a ongoing fixed price without any hidden charges and with the bill will never raised in future. Today they decided charged me $10.00 extra on my bill for no. I reach out to customer service and they told me about the adjustment, they couldn't answer my question and told me that I should contact the billing department for adjustment. I don't like that idea of being charged extra without being informed.

They are a rip-off, they lied to me about a full refund and their internet is bad.

I like is fast internet. Earthlink Is very good is

1st, I called Cox and set up internet at a new place. They decided EarthLink would install and charge me. No Cox involved. 2nd, they now decide which sites I am allowed to view by actively blocking others. 3rd, the service is SUPPOSED to be fiber, I have problems connecting and staying connected every time I get online. Earthlink has never been a usable service, and appears they are still crap.

Internet is HORRIBLE!!! Would not recommend to anyone.

Initially I had my doubts that I was going to get a good service equal to the local internet service companies in my area. But so far the services that I am getting are what I expected. The installation was done on schedule. So far I have had smooth uninterrupted service.

Installation was excellent or better! The technicians work tirelessly to solve difficult problems and now we are enjoying the benefits of their expert laborers. Looking forward to having EarthLink as a carrier.

Horrible rude outsourced agents when you call in that talk down to you in a condescending tone when you are genuinely asking for help, because of a problem with how the tech installed the fiber line..

My email is MUCH slower now. And forget about opening an attachment! Just trying to read all the emails and clean out the junk stuff take an hour or more sometimes. Very disappointed with EarthLink.

I am happy with the service I received. My wifi is working great. I have had no problems.

Was lied to about plan, months 4 free -10$ after. Then you charged someone else and after being told card on acct wasn't mine, still asked for permission to charge whoever you did the first time. I said no to that!!

Efficient, expeditious and professional. From shopping for quotes to installation, the entire team was friendly and quick. Ordered on Friday and Monday morning the tech showed up first thing. We were set up in under an hour. Lightning fast internet at a fraction of the cost for Spectrum. Highly recommend.

Excellent customer service in setting up auto pay and tech was excellent in installing and giving directions to operate the equipment.

Very fast and affordable internet, and they will get you installed the same week.

I was willing to pay for Earthlink as an email service long before Google. I stayed with Earthlink after getting Google email for free, as an alternate service. The straw that broke the camel's back came this year. Every time I sign on and before I can type my password an ad pops up in a separate tab. Earthlink expects me to now pay to be ad free on top of a yearly price increase. Time to take my money and leave. Rating based on business policy to further monetize the email service.

Too high cost too much. Going T-Mobile. Cheaper internet.

I attempted to evaluate the EarthLink wifi service to determine if I should change service providers. I started by phoning 833-804-244. Was advised that my number indicates that I am a valued customer. I DO NOT HAVE AN EARTHLINK ACCOUNT!!! Called several numbers listed on the website and got the same response. Chat with Chat again, but could not get to a HUMAN. Dialed 855 441 8721, got a human and was given a customer service number, the call could not be transferred, so I called 844 316 9107. Was told that I did not have an account but was disconnected. Again called 844 441 8721, was given another customer service number 833 596 5173 again disconnected. If it this difficult for someone seeking to open an account to gather data regarding the service how difficult will it be to resolve future issues?

Great to work with about my internet and phone service.

Avoid this company. Terrible customer service and, worse, the internet connection they provide is unreliable and they can’t, or won’t, resolve technical issues. Finally, they charge a $300 “gotcha” termination fee when you finally get fed up with dealing with them and end your service.

Once we got fiber to our yard, EarthLink was quick to get it installed and cable buried. We’ve been with EarthLink for more than 25 years. Fiber works great!

Don’t believe the sales pitch. All sounds good but reality is much different. Unfortunately the 5G service did not have a strong signal for me. I was told that if I wasn’t able to use the service, I would get a refund. NOT TRUE.

Very nice technician, and the job was done very fast. Very happy with the service, and he explained everything and set me up quickly. Thank you.

I was a customer of Spectrum and I chose to get rid of them and Earthlink I'm so happy I have them install. Was great. Quick and internet is working great. Just started but waiting to see if my bill stays the same. If so Earthlink will have a true customer for lifetime.