EarthLink

I’ve been a customer with EarthLink for about 4 months and my advice for any potential customers please be AWARE of hidden fees. Upon paying for a recent bill I was informed that my account was terminated and that I owed EarthLink an additional $200 to restart services. I never opted in to terminate my account nor was I informed that my account would automatically be terminated if payments were received a few days after the due date.

DO NOT SIGN UP FOR EARTHLINK. There is nothing about them that is a "pro". They tout all these benefits over using AT&T or another big name like better speeds and better customer service. It's a total farce. I frequently get buffering and blurry images when streaming TV, even when no other device it connected to the WiFi. The worst part of all of this is their customer service. I have sat on hold for over 45mins just waiting to speak to someone about a problem I had with my bill. The problem was they just started charging me for add-ons in the 2nd month that I never signed up for. After wasting half of my day on the phone with someone they couldn't even credit my bill before I paid it because whatever ** reason, they said they would credit my next bill instead. Guess what, my next bill wasn't credited either.

We called Earthlink to see about service (was checking around for best option). We was talking to a young lady (Maddie) who broke everything down to us to what we would pay upfront ($79.00) which we did. I personally asked if there was anything else we would have to pay upfront, we was told NO, I then again said "would it be billed on our first bill?" Her reply was yes! She proceeded to tell me that we would receive the equipment in two to three business days when we got the equipment to plug it in, download the app on our phone and it would take us from there what to do! So we did. So after opening the app, it said we had to pay another $100 108 to be exact. So we proceed to call to find out what is going on and all we get was, "I'm sorry, it's a prepaid plan. They should have told you that upfront!" I explained to him yet again what was told to us. He just keeps repeating himself. We got nothing accomplished again!

I've had Earthlink Internet service for about 3-4 years. They inadvertently raised my rates so I called and had them lower the $10/mo they had increased it to. Apparently, that locked me into a contract, which for the life of me I don't remember ever agreeing to. They said it was verbal and in their notes. Now I'm moving to where Earthlink is not available so they are now charging me a $120 early cancellation fee. They refuse to waive it. After, first they increase my bill and now they are trying to take that from me. They have nothing in writing that I agreed to a contract.

First off, I explained numerous times when starting new service that it was only to run my TV and that I would be the only user. I was assured that service status in my area showed good on their end so proceeded to purchase service. I was charged $79.95 just to say yes I want service. Then was told I could not purchase my own router and that I had to pay for theirs. So I said fine and proceeded since I bought a brand new smart TV and needed to connect it. I was told by the representative I should get the 150 gig plan so I did.

Earthlink internet services has been the worse company I have ever dealt with. They took my money and never provided any services. It's been 3 months and still I haven't got anywhere with anyone. Every time I call they act like they don't know what I'm talking about. Stay away from them. They have the worse customer service. No professional training. Where do you find your employees? You need to stop taking people's money and do your job.

Initially, we were quoted $89.00 per month for 5G fibre service internet service. The installer, a local AT&T technician (it became apparent afterwards that Earthlink, an offshore UK company, sales personnel and management, actually has some agreement with AT&T fibre optic line service and modem equipment), completed the installation, the last week of January 2023.

Wireless EarthLink is my only choice where I live while I’m on waiting list for Starlink. It is spotty at best; if it’s not a clear day, I can expect for the internet to go in and out. My speeds are terrible - 1.4 download and 3.18 upload. Trying to watch anything on the television is agonizing with constant stalls. And forget about being on my phone and watching a movie; stalls all the time. I have a Verizon network extender because cell phone service is terrible in this location too - it is basically useless because it requires higher internet speeds to work. I am not able to use the Ring app or the MyQ app because of the slow internet speeds. So I am paying $135 a month for terrible service.

I just got off phone with Earthlink to cancel my account and they stated they will not give me a refund for the days we had no internet and would not give a refund for the remaining 15 days we paid for. They said it is in the user agreement, but we never saw it. We lost internet after a power outage on 3-4-2023. We called them and they said no one could come to our house until 3-12-2023 which is completely unacceptable. I called ATT which is the internet provider they use since they are a subcontractor and said there was an outage in my area, and it was being fixed. Earthlink didn't even know there was an outage. Called Comcast and got internet installed today on 3-8-2023 which is faster under similar plan. This is absolute stealing by a corporation whether or not it is in the user agreement. I studied White Collar Crime at Eastern Michigan University, and this is a perfect example of it. Think of how many customers they have stolen from.

Worst company I have ever had to deal with.. Signed up on the 17th, they took my money gave me an install day of the 19th.. 19th they didn't show up so I had to call them, they say you have internet on the line and I need to close that.. Ok so never had intranet in this house,, Made a bunch of calls. Finally found out Frontier had service years ago here.. So told then I need the line they came out within 2 hours and disconnected their line.. Called EarthLink back - oh and just to mention none of their customer service is in the United States so can't understand half of what they say- they said, "We will get back with you.." Never got a call or anything from them..so posted a complaint on this page. They message me to call them.. Called them. They blew smoke up my **. Told me we are going to get this resolved. Now on the 24th I get an email after once again multiple calls says install will be today 2/27 between 8am and 12.