EarthLink Reviews

Well, honestly, Earthlink for the most part is a good company. But I do have a problem with them, a slight problem. It was the day of installation. I know I was supposed to pay the $57. But we actually took care of my 90 two-year-old grandmother, who was in in home hospice at our home, and she passed away. That day, about 4 hours later. So as you can imagine, I didn't really get around to pain the $57. And ever since then, I've been getting texts and emails of threats of shutting it off, which is understandable. Because I do know I do owe that. But there's little there's lack of compassion and empathy, because I've already got ahold of them and try to explain to them what was going on. And they pretty much just brushed me off. So that was kind of disappointing, because when I first talked to them the lady I talked to was great.

I found Earthlink’s prices actually lower than Comcast and AT&T’s! The gentleman who signed me up over the phone was Pleasant, engaging, professional, and very knowledgeable. Signing up was a breeze! And so was installation! I’m thinking people have forgotten about their installation appointments, though, because I got lots of reminders, but then that’s probably on us, the customers. EarthLink is great!!!

My experience with Customer Service was 5 star. As a longtime EarthLink subscriber, the Customer Service representatives for both Fiber Internet and webmail were professional, polite and willing/able to provide me with the services I was looking for. Installation of Fiber Internet was accomplished very quickly and professionally by the installation technician. Very pleased with Customer Service from start to finish.

I was pleasantly surprised by how happy I am, so far, with Earthlink. I was an early adopter of them "way back when" (don't want to date myself :-)) and honestly was surprised to find them a option when looking to change from my previous provider. In my case, when I was told the installation was done by ATT, I almost said no (won't go into why). However, all communication, customer service and support, along with the billing is done through Earthlink. So far, I've seen clear/ transparent billing and communication, with fast reliable internet. I'm very pleased.

I have always had a good experience with Earthlink. Wifi is strong and I haven’t had any outages. I have been with Earthlink for over a year and will continue into the future with them. Great customer service!

Too high cost too much. Going T-Mobile. Cheaper internet.

I attempted to evaluate the EarthLink wifi service to determine if I should change service providers. I started by phoning 833-804-244. Was advised that my number indicates that I am a valued customer. I DO NOT HAVE AN EARTHLINK ACCOUNT!!! Called several numbers listed on the website and got the same response. Chat with Chat again, but could not get to a HUMAN. Dialed 855 441 8721, got a human and was given a customer service number, the call could not be transferred, so I called 844 316 9107. Was told that I did not have an account but was disconnected. Again called 844 441 8721, was given another customer service number 833 596 5173 again disconnected. If it this difficult for someone seeking to open an account to gather data regarding the service how difficult will it be to resolve future issues?

Great to work with about my internet and phone service.

Avoid this company. Terrible customer service and, worse, the internet connection they provide is unreliable and they can’t, or won’t, resolve technical issues. Finally, they charge a $300 “gotcha” termination fee when you finally get fed up with dealing with them and end your service.

Once we got fiber to our yard, EarthLink was quick to get it installed and cable buried. We’ve been with EarthLink for more than 25 years. Fiber works great!

Don’t believe the sales pitch. All sounds good but reality is much different. Unfortunately the 5G service did not have a strong signal for me. I was told that if I wasn’t able to use the service, I would get a refund. NOT TRUE.

Very nice technician, and the job was done very fast. Very happy with the service, and he explained everything and set me up quickly. Thank you.

I was a customer of Spectrum and I chose to get rid of them and Earthlink I'm so happy I have them install. Was great. Quick and internet is working great. Just started but waiting to see if my bill stays the same. If so Earthlink will have a true customer for lifetime.

I had Earthlink service for the past 5 months. They promised a lot considering that we do not have fiber in our area. When I ordered it I then find out that they are a third-party provider of AT&T. Only slower and of course less cost. The system worked ok for 5 months, then one day it just quit. No logical reason and no outage report for our area. called support. The traced the connect all the way to the connector inside the house. Meant 2 things. The data cable or the modem was bad. I had my own DSL data cable, so I replaced it. Nothing. Has to be a modem. They had to send out a tech. Fine do it. Told it would take 9 days to get a tech out. 9 DAYS! I have a smart home. 9 days make this house a living hell.

I’m having a really hard time in my life & they were so quick to get out & install my wifi so I can start to get my life back on track & I just really appreciate this company. Thank y’all so much.

They charge fees upfront and it doesn't work. Returned the unit the day after receiving it and they refused to return all my money. Earthlink will steal all your money. This is a scam company. Thousands of reviews are posted about this exact same thing happened to them online.

Never told there was a 12 month contract before equipment had been installed. Never told ATT owned the equipment, Service was spotty. I told store I sent equipment back and to cancel my service. Was told 2 months later I had a 12 month contract. That was never told to me so I was threatened WITH A CREDITREPORT IF I DIDN'T PAY SO AFTER I WROTE TO BETTER BUSINESS AND CONSUMER PROTECTION AGENCY I AM WAITING TO HEAR I WENT AND PAID SO I WOULD HAVE BAD CREDIT. THIS COMPANY HAS AND QUESTIONABLE BUSINESS PRACTICES.

Very prompt installation. Speed of wifi is great. Friendly staff and technicians.

Very very satisfied with the installation of my EarthLink product.

When I contacted EarthLink I was very clear about what we need data for and what we use. I was advised to get their unlimited plan which would be sufficient for all my needs. We are a 2 person household, but gamers and don’t work from home. In a little over 2 weeks not high speed data has run out and I was advised to purchase more at $44 which would last approximately 2 days based on my usage. Since I have unlimited data I was told I could still do everything but at slower speeds. This is totally untrue as I keep getting error messages saying my TV cannot connect due to internet issues. I can barely look anything up on my phone because saying service is slow is the understatement of the century. This company is a total rip off and clearly just want more and more money at outrageous prices. Biggest mistake ever.

EarthLink was pretty easy to set up, it takes about 10 mins of your time. They come out within 3 or 4 work days to install. The guy who came out was real respectful and nice. The one bad thing I can probably say about earthlinks is that they charged me 2 days after I had everything set up and paid for. They charged me again and said my internet would get shut off if I don’t pay it by a certain time.

I had to cancel my EarthLink. Did not even set it up. Sent equipment back and they refused to refund my money. Never going to use them again.

The worst service ever couldn't even get one bar. Chargers way too high, can't even cancel service when you haven't had service within 24 hours. Then they charge you $89 for service you didn't even have a whole month. Customer service is very rude and inconsiderate the worst customer service I have ever dealt with. And when you ask for a supervisor they hang up the phone called six times and they hung up on me each time. I wouldn't recommend this service to anyone at all. It's the worst service ever. The worst customer service. They don't even refund you. I would rather go back to my old company which had way better service or go do Comcast or Spectrum because at least their customer service is a hell of. And I work for both of them we would never treat customers like that. Worst experience and service ever scammers and fraud. Should be put out of business.

They gave me a date to bury the wire in my backyard and the date came and gone. When I finally reach somebody and now they telling it’s going to happen just don’t know when it will happen. I don’t like that, you tell me all good stuff to get me. When I get tired of seeing that orange wire I will cancel and go to somebody else.

Canceled my service and they stole the monthly payment plus a late fee. They are overpriced thieves. I do not recommend.

Customer Service. They send you a link when you sign up to look at terms and conditions. However, you do not receive a copy of this agreement, and you are not told of any subscription terms or cancellation penalties!!! This company is a scam, and I do not recommend them!! On top of that, the Wi-Fi service is very slow for the ridiculous amount of money they charge!

This company is a scam. They promised high-speed Internet, but I barely got a signal, 2gbps!!! I paid the $75 nonrefundable fee to get the equipment sent to me. Then I had to pay another $78 to activate the service once I got the equipment. And you don't find out that the Internet service is absolute crap until you pay that $78 fee. I was promised a partial refund of $30 once the equipment was returned, which is ridiculous because I only had the service activated for 15 MINUTES and canceled it right away. After they said they would only give me $30 back, I filed a charge back. They promised to give me my full $78, but once they saw the chargeback, they fought it, and sent info to my back saying it's all non refundable so my bank ruled in their favor. Absolute 100% SCAM. They aren't even a real Internet company. They just piggyback off real companies.

I received the router and never could get it to connect to service. I called them the same day I received it and they told me I already used 42gb of usage. I am returning because I don't trust them. I talked to over 15 different people and not one would say we understand and we will make sure your account shows no usage. I called them to explain I am not getting service and they would hang up on me. Don't try EarthLink. They are all scammers.

My experience was very pleasant with the young man that came out and did the installment. It was very professional. He is very kind and courteous. He did a great job.

The gentleman I talk to explained everything I should know. Very kind and considerate. I highly recommend them. They really quick like to connect my WiFi box. Love the WiFi box.

The technician gave me a call leaving me enough time to get ready. Very good communication as to the process.

The service is very good and upload speeds are phenomenal. Installation was quick and efficient. I've only had it for a couple of weeks now, but so far, no complaints. Would highly recommend.

So far so good I guess. Only just got the box. You would think I would be asked for ĺa review after using it and not be

EarthLink has been very communicative and prompt, and the internet is fantastic.

They advertise 5G but it frequently drops to 4G speeds. Even on 5G many streaming services won't load videos above 480p without buffering. Ping is okay but inconsistent. When I went to cancel the service a week before the next billing cycle, they turned off my internet saying that if I want their service to continue until the end of the billing cycle (that I already paid for) I have to call in the day before the billing cycle. The price is $15 a month more than the same service from other providers

They are liars. They took $98 from me. They never refund my money as the I send my Internet box back. They told me they were part of Xfinity and it was a lie. Never buy from these people.

I received notifications 2 days after receiving service. I was threatened with disconnection for 4 days while Earthlink continued to try to debit my bank account. When I spoke with customer service they told me I had until June 30th to pay my bill (although I just received service), nevertheless, they still took my money from my account without my permission. I already regret signing up for this bootleg company. They get zero stars. I was tired of paying so much for Internet service, however, it's true that you get what you pay for.

So far I am so happy with my service and the amount I am paying is fair.

I am still waiting after two different phone conversations with EarthLink representatives for them to come back and move the buried line that they put exactly in the place they were told not to. So I will move it myself. Crickets.

Great customer service! Made switch from DSL to Fiber practically seamless! Installation was well within the service windows they gave me!