EarthLink Reviews

I just had my new fiber-optic service installed, and so far it has been absolutely fantastic! The service is fast, reliable, and I couldn’t be happier with it. I believe the technician’s name was Tyrone, and I apologize if I have his name wrong, but I want to say how fantastic he was. He did an excellent job from start to finish. Everything was installed perfectly, and he was professional, courteous, and took great care of my home. When he left, everything inside the house and in the garage was neat and in perfect condition. I truly couldn’t say enough good things about the job he did.

Five stars for EarthLink customer service! I had a great conversation with my technician, (tall light skinned man) who was incredibly professional and clear in resolving my needs. They made the connection easy and straightforward. It’s wonderful to know that a reliable internet provider supports its users with such great technical staff. Thank you for the stellar service!

Good day folks. I am joyous - therefore I can say; "YIPPEE" 😀 - that I disconnected my service from my former Internet provider. After I typed the word "DISCONNECTED" - I immediately had flashbacks (almost nightmarish) of the thirty-two (32) days of the constant "DISCONNECTIONS" throughout those....32 days. Especially concerning to me was when my internet service was abruptly disconnected while on the website of one of my financial institutions. Which left my vulnerable financial information exposed available to any hacker walking by the website could snatch and utilize for his purpose 😡. I have numerous other complaints I can mention, but it's approximately 4:00 am and I'm ready to go back to sleep.

Fast install, hassle free setup, internet is fast and reliable. Haven't had a problem since I've had it.

Initially I had my doubts that I was going to get a good service equal to the local internet service companies in my area. But so far the services that I am getting are what I expected. The installation was done on schedule. So far I have had smooth uninterrupted service.

Worst company ever!!!! Seems there is no ZERO stars to select. I have no contract, I have no service, a dormant email.... I have been trying to cancel for years, NOW to cancel they want a cancellation charge... then on hold with their billing department for 30 mins and was disconnected. When I called back they said we would have to try tomorrow... that he had tried to call me back twice and it went to voicemail - that's because I am on hold... and now refuses to reconnect me, WHAT!! Asked to reconnect to the supervisor again and he won't answer either. What a SCAM company this is. Will not transfer me to Executive Relations either. We will see what tomorrow brings.

I have been with EarthLink for 25 years. My email got locked; I cannot use p/w and no one can help, at first my questions are answered by AI then a LIVE AGENT but cannot unlock account website -says I don't have a security question. I have 3 already set up; then they transfer me to AI again -will not assign a live agent. After 25 years with them, I am thinking of moving all my mail to GMAIL. TERRIBLE SERVICE -VERY DISAPPOINTED.

It was a good service just didn't liked that they charged me more than what it was. I just hope they don't charge me more. Other than that everything was good, good people good service. Thank you EarthLink.

EarthLink is full of it. They have hidden fees once I got my equipment for $49 they try to make me pay another $75 to get it activated. I called and cancel my agreement with them before I activate it. I didn't pay the $75, and they told me that if I was send my equipment back there for my money. I sent my equipment back today and they are trying to pay me half of my money on my refund back. I wouldn't recommend no one to deal with EarthLink.

20 (more?) times I was reminded/harassed about the 8 am to 10 am time window for my upcoming install. Text, phone, email. 10 am comes and goes. At 10:30 am I get a running late notification. Hmmm. Installer shows at 11am. Your time is important but not mine apparently. I expressed desire to have equipment installed in living room so equipment would be on built in shelves, safe and out of the way. On the same exterior wall that was actually used. This would have required some extra work, using a ladder and drilling a new hole. Instead installer used a previous connection site beneath my bed in the bedroom. Equipment now rests on the floor beneath my bed.

It has been the worse experience for me. I was given false information during the initial conversation during sign up. Which cause me to lose employment. I was told that my first payment wouldn't be due until November. An AT&T service tech showed up to install. I was confused and so was the tech. Come to find out they use AT&T equipment which I was never told. I’m expecting someone from EarthLink. The tech had to call his boss. I got the service on the 16th of October and they are already saying they are going to suspend my service due to non payment. The internet lags cuts in and out is slow. I made a very bad choice choosing EarthLink. If you choose to use them get names of who you speak with. Ask as many questions as you can and don’t take everything they tell you as being the truth.

Excellent internet provider with seamless signals interruption compared to Xfinity or Verizon.

The process was very easy! Customer Service was great and the tech who set things up was very knowledgeable.

If I could give less than 1 star, I would. After two and a half weeks of “waiting for connections to mature,” and spending countless hours on chat with support, I just got off a call with the single most demeaning, rude man I’ve ever spoken to. He was trying to convince me my internet was working fine, that they could solve my problem if I’d only let them but “I wasn’t accepting their help” and so on. I could go on about how horrendous and rude that call just was but it isn’t worth my energy. Still waiting on a call back from a supervisor to refund me the $140 I practically flushed down the drain. My hopes are not high. Oh, and in case it wasn’t clear, the internet sucks bad enough for me to actually waste precious time writing this review.

Absolutely rips you off. No unlimited service. Only enough to get you through 1.5 weeks then tries to charge you more than half a month the service price for 1/20 of data. You get 1000 for 55. They want 44 for 50. Do not get this service.

Everything‘s perfect, private, Internet line router so far so good. I had a few questions, called and got every answer.

Getting what I wanted was difficult. The process was frustrating. Also, it seems like I'm not getting my full bandwidth. It's slow. I'm supposed to be able to run 5 or 6 devices at once. Sometimes I have a problem just with 1 device on. Slow and takes a long time to load and the internet goes in a little circle on the screen. Sometimes for some time. And also I was told about extra things things deals I could get. Where and what are they? Also, I was promised a visa card after my first successful payment. Well that happened, and NO Visa card yet. Thank you.

Save yourself the wasted time on the phone & frustration and avoid this company. The salesperson described their network efficiencies in detail and made everything believable, not to mention saving $35/mo. over Xfinity with faster speeds. The Router arrived when they said it would and we plugged it in & did a speed test... showed a blazing 35mps up & down! Contacted Tech support the next day, and after 3-4 transfers, talked to a person that said there must be an outage in the area..(for the last 12 hours???).

If I could give zero stars, I would. On day three, finally cancelled service…as no internet for 72 hours and no one can give me a straight answer. Customer and technical support is non existent. BEWARE!!!!! Also be aware, no one else is allowed to be your provider until they (EarthLink) releases the line. Yes, the account is cancelled and no internet… but they need 24-48 MORE HOURS TO FLIP A SWITCH. It is not like they come and dig up your fiber optic line. 🙄

I am a new customer. So far this product is working very well. I hope customer service will not leave me on hold for a very long time.

So it was working fine, but after restarting it once, I'm not sure what happened, but the NAT is just non-existent, so I can't properly access any multiplayer games so I recommend for future customers: DO NOT GET THIS; you're probably better off just sticking with your current router.

James from Artesia NM. This is the worst service ever. Could not get my Internet to come on, rebooted, reset, and still it didn’t work so I talked to customer service and the guy was extremely extremely rude. I live in a small town so Internet carriers are hard to come by, but I would highly recommend Starlink at this point. It may cost more, but at least it is very reliable. Earthlink is an absolute flop. James

Great customer service. Timely installation. Everyone is so nice and very professional.

Excellent signal strength and quick equipment connection, Highly recommend it!

More often than not I don't even get 100mbps on their 5G. I didn't want 5G in the first place, I wanted their fiber. In order to get signed up you have to call on the phone where they can say anything, so they tell me magically I cannot get fiber in my building (despite several other websites claiming I could) Conveniently, their 5G is WAY more expensive than the fiber but I took it anyway. I regret it immensely.

The tech was super helpful,,Very respectful. Best service I had ever had. Keep up the good work. My daughter and son in law is also very happy, They are the reason we got you guys. Thanks to all.

I got locked into paying for an overpriced service. They stated over the phone that the rates were competitive. They are not even close. I’m paying double had I went to Frontier. They charge a $300 fee to cancel the contract. It was frontier that set up everything. I could just switch and get significantly upgraded equipment and internet speeds. The call center is sketchy too. I regret signing that contract with them. I am stuck with them for a year.

Had "Fiber optics" yet the internet service are trash, upload speeds are slow. Had issues every other week. Support always goes for the simple unplug and reconnect method of solutions. They send a technician out "free of charge" then later hit you with a modem service fee. Support is useless and cannot help you. I work from home. Instead of compensating for the lost internet times I was charged for a modem fee. Customer support is trash as well. Bullshit services, wish I could leave negative stars

TERRIBLE!! They didn't provide the service. yet charged me $128.90. I spent 3 days trying to work with them to get the internet working. Which it NEVER did. They won't refund me my money. Don't waste your time or your money. They won't honor their end, yet they will keep your money. I would give them a - 0 but 1 star was the lowest and that's too high of a score.

After signing up with the company, I never heard from them. But they doubled my fees over 6 years! Terrible business practices!

Signed up for EarthLink by phone- was easy with pleasant person. Quick installation. Fast internet. Best thing when you call no AI operator speaking to you- real person.

HORRIBLE Internet Provider. LIES to get you to sign up. 1 year and if you don't follow through it's a $200 disconnection fee. Then they try to charge all these security options onto your bill thus easily doubling it. LIES stating that you will get your OWN line. Not true. If you call customer service regarding the issue, then you will be passed on and on and never given an answer. Finally the power blinked tonight, EVERYTHING is working except the internet on the TV no matter how many times I reconnect. RUN.

Currently I am on the fence. I am NOT thrilled with some of their business practices. Ie: I don’t like to be coerced/forced to have automatic payment. I found a way around it, but I/no one should have to. I simply use a card I add $ to when I want to use it. So I can not be auto charged nor do I incur fees if $ is not there. Also EarthLink charges you prior to service rather than the next or following month. So 2 days after installation they charge the full amount and expect to be paid for the month of service you have not used as of yet. This has never been customary for years prior. I also feel this is not right. I just paid $30 to have the install, 2 days prior. Why should I be paying my monthly fee prior to actually utilizing service? Ofc you have no choice, if you choose this company.

DO NOT use this internet service. We moved into a new home in the country. We had this internet for three days. It did not work where we live so I called three days after we got it to cancel service. I talked to Lisa and she said they would cancel the service and we would not be charged for the service or the modem. She told me how and where to return it. We were charged for the modem and the service for one month even though she said we would not be. I disputed it but was told that Lisa never put in any notes on our acct so we would be responsible for it. DO NOT get Earth Link. Horrible horrible customer service.

I enjoy my EarthLink connection and your tech was right on top of things. Thank you very much.

I do not recommend! Way overpriced, service leaves much to be desired. Unlimited still has data caps and after it's reached the service throttles and buffers. They charge almost $15 extra a month for the router. I was paying over a $100 a month for unimpressive internet that would not allow me to work from home with the quality of it. Cancelling and returning equipment is another headache. I live rural and no UPS store near me and they issue a QR code and not a physical shipping label with an address on it so the local UPS hub is not equipped to deal with QR codes and Earthlink could not give me a physical address and they give you 15 days to mail the router back or get charged $400. They also billed me the day before I cancelled and will only refund about $42 of the $111 I was billed even though I am not using the service and had Verizon/Frontier Fiber installed yesterday.

EarthLink is the best - I work from home and I do not have traditional cable. I watch TV via streaming channels and platforms and my experience has been great. The cost is more than affordable compared to the others.

Customer Service SUCKS You tell them the problem and what you did to try to fix problem and they tell you to everything again - like you stupid and they are better than you. Can Not understand them talking because they are not from USA. You have to have them repeat almost everything. At the end NOTHING was done, not even a service ticket - they SUCK

Good service, good follow up, and best of all they don’t support a fascist state!

I have had a horrible experience with EarthLink. I don’t know of any other company that completely overlooks how or who from they obtain a sale as long as they get one. I am a homeowner that has a guest staying a short time in my home. They decided they wanted a different internet than what I currently have so called EarthLink and scheduled an installation. Once I found this out I contacted EarthLink to let them know the person is only a short term guest and doesn’t have my permission, the homeowner, to make this decision. When calling they seen my phone number matched up with the address the new service was scheduled for install thus proving it was my residence unlike the guest phone number did not match up to my address. Tried 7 times to stop this installation and having a crew waste a trip to my home. Was very clear that I was the homeowner and I refuse to have this installation.