NetZero Reviews

I have a phone from SBC and they put me on the internet which I did not sign and do even have a computer. I did not notice of my bill, until my doughter told me. I call last year on september, they suppost cancel the service which I continue getting charge on my phone bill. I call on november, got the comfirmation # still they send me,

On September 18th, 2006 I cancelled Netzero. I documented the date, the time, and the cancellation number. It is 18 months later and Netzero still continues to debit my phone bill. Furthermore, each time they have given me a cancellation number, they state the following, we have no record of your cancellation. This after I have not had their internet service.

After 5 years I wanted to cancel to go to another service. I canceled on October 18, 2007. They acknowledged but said they would continue to bill me for 3 months. I said I wanted to cancel immediately, but they insisted on billing me and it is April and I am still getting billed for $4.95. The confirmation they sent me was thank you for continuing Netzero, like our conversation never happened.

I called Netzero to cancel my account late January 2008. I was told my account was cancelled and that I would receive an e-mail confirming my cancellation. I called back after not receiving the e-mail and was assured that my account had indeed been cancelled. On the 16th of March I was again charged for services. I called AGAIN, and demanded a refund, and was told that the refund had been submitted, but it would take 1 to 2 billing cycles to receive it.

I noticed a charge from NetZERO yesterday for $9.95. I've never had a netZERO account. I assumed I was the victim of an identity theft. (What moron would steal someone's identity to open up a NetZERO account?) So I called my bank, and they asked me to first try to resolve the mix up with the merchant. So I called NetZERO, and they asked me what the last four of the credit card was. I gave them the numbers, but they said those were incorrect. Being that I was holding the bill and the card in my hand at that very instant, I mentioned that whoever opened the account must've changed the billing info they had on file so I could not call and cancel.

I signed on with Net Zero for a one-month (allegedly) free trial. My credit card was charged immediately. Within days, it was clear the service was poor (slow access when I was able to access their servers at all; very slow downloads), so I called to cancel. (You MUST call.) The rep tried to keep me as a customer by offering me several more months of free service. I declined. Eventually, he gave up trying to sell me and canceled my account. I told him my credit card had ALREADY been charged for that (allegedly) free trial month, and he said I'd receive a credit for it on the next month's statement. When no credit was received, I notified Net Zero via mail for several months; but no credit was ever provided. Nor was any response whatsoever from Net Zero received. Beware of Net Zero's FREE trial offers.

I had net zero for 2 weeks, it hardly ever came on. When it did it would shut down after a couple of minutes. I called before my free month was up, the lady said she's so sorry, for my troubles they'll give me another month to me for free, I said no thanks, I was going to get Internet service through my cable company. She tried to offer me discounts if I decide to use it from a month to month basis. I told her that wont be necessary because the cable company would be at my house that next day to hook up my high speed Internet. she said no problem thank you for using net zero, and hung up. I thought that was the end of it. Next thing I know I have charges on my account From Net Zero. That day after I spoke to her, the cable guy connected my Internet, and he fully deleted Net Zero from my computer. What do they think people wont notice. It adds up after a while. I called to see why they charged me, and all I get is a run around.

I had Netzero for a couple of years, Last spring our computers power system fried, so I called Netzero and canceled service because we couldn't afford a new computer right away. I got charged for a couple of months, then we were told we wouldn't get charged for a while. Still we wanted to have complete cancellation, and they wouldn't give money back. Now they have a satellite system, and we were offered a trial run in Nov '07 which we didn't take. They said that we would not have to do anything or be charged with anything if we didn't contact them by the end of the promo. Well here it is 3rd and 4th months later, and we have had one payment each for the last two months of $8.22 taken out. I do want my money back. It's the principle of the thing, and they are ripping the consumers off!

I called the number they gave to cancel their service. They said they were sorry and would give me 1 month free service. (Why? I wanted to cancel their dismal service.) Now they are telling me I won't be billed for the service, but will be billed for Norton antiVirus at $4.95 a month! I switched to Copper.net and installed a McAfee anivirus program, so why do I need their Norton? I might be helpful if their personnel could speak English!

I subscribed to Netzero DSL service in March of 2007. I had an old computer that didn't have a USB connection that I was planning to use for the internet at my office. I called Netzero to subscribe to their service. I have three telephone lines coming into my office. I gave the service the second number that came in on phone jack number one, and was told that I had a connection. When I received the modem that they sent me, it had a USB connection on it, which my computer didn't have. I ordered a new computer from Dell, and it arrived after Netzero's 30-day cancellation policy. I installed the modem, and nothing has worked.

I canceled my service with Netzero approx. a year ago. I was just charged $12.45 for some yearly thing that I did not sign up for. This caused an overdraft. After a long wait, Netzero finally said they would refund the $12.45, but I'm stuck with the overdraft fee.

I canceled my Net Zero account last year because it never worked. Shortly after that I canceled my land line phone service through our cable company because it did not work properly. Now, 9 months later, Net Zero is dunning me for $9.95. Is this a racket? Do they just do this as a means of lining their pockets?

They would not let me cancel service without a fee that was never mentioned before. I was under the understanding that the service was on a month to month basis.

I have never had a Netzero acct, although I have been dealing with them accessing my checking acct for over 4 yrs. Unfortunately, the first time I called to cancel this account, I didn't save the information regarding the call, but I have since. I have had to called netzero on 4 occasions to again cancel an account that I never accessed. I have 2 papers with the person's name and a reference number stating that I canceled the account. I mentioned attorney, class-action lawsuit, etc. It doesn't matter. I can see now how they make their money - if I hadn't checked my bank statement, I would never know about this. I now have (3) three dates, reference numbers, and names of people I spoke with to try and resolve this problem. I'm sure I'll be doing this again. It's unfair and unbelievable. I'm thinking I may have to actually cancel my checking account. I don't even think that will help because the checking account I have now is only 2 yrs old. How did they get my new checking account information I have no idea.

My son set up an account with Netzero and convinced me later that it was a good idea to have an e-mail account so I could write him while he was in Germany. That was the 9th of September, 2005. It was a slow dial up account, but Netzero frequently stopped working and sent me notices to choose more access numbers that would end up being long distance for me. I was not happy with their service because of the constant down time. I called to cancel them around July, 2007, and I was told they could not cancel me without the last four digits of the Mastercard that my son used to set up the account. I reminded them that their own site page stated that if I provided the Netzero account number they could cancel. They kept telling me it didn't matter because they could not cancel without the Mastercard number. I could not access this because I did not have that number.

I made my mom a computer for her birthday and paid for her internet service for her. Well, I got netzero internet service. This was so slow we decided to get her DSL. I called netzero and cancelled the account. I asked the netzero service rep if I would have anymore charges. He put me on hold and came back and said no, my card would not have anymore charges. The next month rolled around and there is a 25 dollar charge on my account. I called again and Sharon told me it was a cancellation fee because I didn't use the 12 months I signed up for. Well I didn't see anything about a cancellation fee or time of usage when I signed up, and the service rep had told me in previous call that I wouldn't have anymore charges. Sharon told me she couldn't do anything about the charges. So I asked for an address I could write someone, she said they didn't have a mailing address, that I would have to use email. I told her she could either refund my 25 dollars or give me a mailing address that I could send a legal document to. after fussing for an hour, they gave me an address. No refund.

Net Zero continues to charge my credit card, and I had canceled the service since October. I have not been able to resolve this.

I was defrauded out of several months of fees, after canceling services several times.

I just found out that for the last two and a half years NetZero has been charging me monthly for an account I have never had.

I have called 4 different times to cancel my account. They continued to bill me two different times after cancelling. They said when I cancelled the account for the fourth time on 12/04/07, that the account had not been cancelled before. They said the $16.94 they had charged me would be refunded. As of 12/18/07 they have not refunded my account and I called again today. I spoke with Sharon, a supervisor, telling her I had cancelled four other times and I want my money refunded. Once again she said the account had not been cancelled. I gave her the reference number that I had. She proceed to cancel the account once again and told me once again my money would be refunded to me within 5 to 7 business days. I would not recommend this company to anyone. They obviously do not know what they are doing and continue to charge people for services they are not using.

I wanted to find out why my connection to the internet was not in use anymore. So I called the tech support line, and for 21 minutes I was on the phone with an Asian tech who was not understandable and did not solve my problem. When I click Netzero, the window popped up but in the place where my email address would be, it was gone. So I entered the address and password in again and pressed connect. The program dialed and took longer than it usually does and then said "unable to connect to network", and then it tried another number and repeated that message after every try. So when I called for help, the tech took me through all these steps and still could not solve my problem. Then at the end he tells me that he will send me another Netzero cd, because I have misplaced mine, and that it would take a few days.

In 2005, I had netzero as my Isp. In 2006, I cancelled the service because I moved. Later that year I noticed they were still taking money out of my account, so I placed a stop payment order on them. Recently I noticed that they have began taking money again.

In April '07 I moved to SC from CT and called to cancel my account. Instead, my account was downgraded to $9.95, so for the past 8 months Netzero has been charging me $12.90 and twice incurred $35 overdraft fees. In Dec. '07 I spent 2 days on the phone and got a confirmation # this time. I'm out $173.20.

On Nov 5, 2007 I called to cancel my Netzero acct. At that time I asked the cancellation rep if I would receive any additional charges to my debit card; she said no. In fact she said I would receive a refund of the $9.95 that was charged to me on Nov 5, 2007 since I would not be using the account. Well, On December 7, 2007, I checked my bank account and found that I was charged $25 for a cancellation fee. Trying to find someone in the USA that could even spell my name (an easy name!) was a challenge in itself.

I requested to cancel my account twice. The last time I called, they agreed to cancel as I now have DSL.

i cancelled my account with Netzero in April or May of 2007. They charged my account $132.44 in Nov. I called and was disconnected at least 5 times. I spoke with a supervisor, Lynn, and explained to her that I had cancelled my account in April or May and I now have had a new service for quite a few months. She said she still showed me as active. I asked her if they have seen any activity on my account? I asked her before they charged my account if they thought it was a problem has anyone tried to contact me? She said she shows no records of anyone trying to contact me and she refuses to issue me a refund..

I have been trying to close my Netzero account. I was given a confirmation number. I tried to email myself at Netzero from my new provider to see if the account was closed and was expecting a return email to come back, and it didn't. The account was to be closed on 11/21/07. Today is 11/25/07 and I went online and my account is still active. I called a third time and was told that I have ten free hours a month. I told them to completely close the account for no access, and they said they couldn't and something about waiting 60 more days! Then they told me I needed to email abuse@support.netzero.com about it, and I did and there was an auto reply email about reporting spam! UNBELIEVABLE. I told them I will call them everyday until they completely shut this down.... Can you please help me?

I have been charged a $25.00 cancellation fee a month after cancelling their service. I spent about 20 minutes with a representative during their cancellation process and at no time was there any mention of any such charge.

I canceled my Netzero account in August. It was quite the ordeal to get them to understand what cancel means. I thought I was successful because the automated payments of $9.95 stopped for three months. Then I was charged again in November. I called them to cancel...again. They said I had signed up for Mega Mail, and that the first 3 months had been free. Of course, I had never signed up for this. She said she would cancel after I got angry, but she said they would not reverse the charge they made in November. Now I have to go through the charge back process with my credit card company.

I cancelled my NETZERO account in March 13, 2007. I didn't noticed it until today that $55.00 was taken from my account last month when i reviewd my account. I didn't know so I invistagated it. Then I fount out that I had another charge in July 2007 for $15.40. When I tried calling tonight. I spent 2 hours and 45 minutes on the phone.

I paid $14.95 for Netzero platinum service and recently got a message stating that if I didn't respond to the request to click on the button, I would be disconnected. This was forcing me to be at the computer all the time, which is totally impractical for dial-up. When I contacted support to complain they basically told me to get a download manager which I already had but is of no help if the download can't be resumed. Also, Netzero had a referral policy that it would pay you if you referred a customer that signed up for the service. There were some qualifications like service plan and number of months of paid service. I made a valid referral, fulfilling the terms. I inquired about the reward, and they never responded to my inquiries. One thing I hate worse than bad service is LIARS! I will pay more to someone else before I give them another penny.

I signed up for Net Zero DSL about 5 months ago, since then I have moved to a new locaiton and this service is not offered where I now live. If I cancel they want to charge me an early termination fee of $150.00, otherwise I have to continue paying until the 12 month cancel period is over. Since they do not offer this service I don;t think I should either pay the early termination fee or have to continue paying for a service I cannot get.

I only lost a few dollars, but the affront to my dignity has me boiling mad.

I cancelled my account in December 2006 or so I thought. Continued being billed, called again in March 2007. Issued a credit and billed me again in the same statement. Called again in June, issued me a partial credit. Couldn't get a straight answer as to why I was being billed after 3 cancellation attempts. Called again June 9th, again on hold,so sorry, not to worry, everything will be taken care of, blah blah blah.....

I subscribed to Netzero DSL service about 3 months ago. Since then I have been double-billed for my old dial-up service (which should have been canceled when I started DSL) and my DSL service. I disputed the bogus charges on my credit card.

I tried their internet service (free for the first 30 days) cancelled within two of the 30days January 19. Now they are charging a non existent membership on my husbands debit card that we used(required) for sign up charges showing up on bank statement as of 3/20/07.

On December 7, 2206 I called for support with difficulty connecting to Net Zero. Support tech assured me that the solution would work but refused to continue with the call to actually see it thru. Unfortunately, the solution did not resolve the problem and I was left with no connection and a hefty tech support bill. The call cost me $44.85. I was then charged $17.95 on January 8th and $21.41 on February 8th for service that does not work.

I called to cancel and it took me about 30 minutes to get it done. I call and said I want to cancel and told her why. She tried to refer me to tech support and I said no... I want to cancel - simple as that. She offers me one month free and then says if I decide to stay after one month I can get access for only $6.95. Again I say NO, I just want to cancel. She then goes thru the whole spill again about one month free and at this point I interrupt her and ask her what she doesn’t understand about the word cancel.

I cancelled my account, received an email about a "Verification of NetZero Account Continuation" and was then charged for another 2 months. I called and tried to cancel again and was told about some $5.95 plan and I emphatically stated "No thanks" and was then hung up on. I called again, was told it was cancelled, asked for a confirmation number and after 5 minutes of waiting I got this and was told I would be emailed a confirmation of cancellation. I never got this and my account is still active.

I enrolled with Netzero for Internet dial up services. I've tried several given numbers to get on line. I have not been able to get on line as of yet. They charged my Mastercard for the services. I think it's really a shame to take the customers money and then not deliver. I want to cancel the account with them.

On a Friday I purchased a gift certificate for my mother for Christmas from www.netzero.com. The delivery date of the certificate via e-mail delivery stated on the website, "Delivery time depends on the delivery method you select. When you select e-mail delivery your recipient should receive your gift within 1-3 hours."

I cancelled Netzero Voice on November 4, 2006, owing them nothing. They charged to my account $30.35 for a service that was cancelled in November. I have the confirmation e-mail from them verifying an order of cancellation. When I called about this matter there was no one to talk to. A recording stated to e-mail the matter to them.

I called in November to cancel my Net Zero account. It is still being billed to my credit card in May. I called Jun 24th again to tell them to stop billing me and give me a refund, the customer service person transferred me to another dept to give me a refund and I waited on hold for over a half hour. A tech support person came on the line and said I had the wrong department and needed to talk to customer service. I said I had already been on hold and they needed to connect me with a person, not a queue. I got a customer service person who again said she had to put me on hold to talk to someone who could issue a refund. I told her I had already been on hold from her department and she needed to connect me with someone who could issue a refund. I ended up on hold again - and am still on hold as I write this - another half hour of my life!!!!

We cancelled Netzero in March. In April they charged our credit card. Of course you can't speak to a live person unless you want to be charged $1.95 per minute.

3/11/05 I cancelled NetZero to go with Cable internet. 2/17/06 I received a bill from a collection agency for $29.90. I called and talked to a person named Irvin who told me he was in Puru. I wrote a letter requesting a copy of the original bill for this. I received another collection notice 4/28/06. When I had this service, it was taken out of my checking. After it was cancelled, it was not taken out anymore but I am now being threatened.

In May of 2005 I called as instructed to cancel my account. The representative cancelled the account and gave me a confirmation number. A few weeks later I made a quick check to make sure my account was closed and to my surprise I found the account still active and being charged.

First NetZero have problem in software when I contact and ask them to correct it .In number of times NetZero Resp just give me "run around" and nothing has been done.Secondly NetZero double charge for three months on both my credit cards.When I contact them again NetZero don't admit it and trying to offer me three months free Service of Internet but I refuse it .Until today it's been over two months I have not see my refund at all.

We had two unused netzero accounts that accumulated a balance of $19 each some time ago. Netzero stated that the accounts had not been "cancelled" correctly, yet I had used the online tool to do so. I worked with the customer support areas to pay the balance of each after receiving statements from United Online collections (even though I disputed that I owed this amount since the accounts should have beeen cancelled long ago).

When i bought my new Dell computer I had a service for netzero.com free for 3 months then they took 9.95 out of my banking account the first month. when i tried calling i have to pay 1.95 per minute for customer service. I woud like my 9.95 reimbursed and never have to deal with the kind of stupidity again/

Months ago I cancelled my Netzero account, after trying it for only two days. As of January 2006 they have started billing my credit card again

I used a free trial from Netzero from Feb to April, 2005 and then cancelled my account (the last time I logged on was Feb 11, 2005). Life went on and I moved from the house that I had this NetZero account in August, 2005.

I called the credit card company and again cancelled that card, but netzero is still billing me and causing me no end of trouble.

They kept 18.95 after we cancelled, then continued to take out more after we cancelled claiming they did not cancel both accounts. We only set up one, and yet we have 2 accounts. We have never used either acct. We are livid about this and have complained to them over and over.

I called on 4/9/05 to cancel my Netzero service and received a reference number. On the 10th I received an email thanking me for continuing my service. I called back and spoke to one person who told me my service had been continued. He transferred me to Alana who put me on hold to check on the situation. My call was eventually ended by the automated system, so I had to call back again. This time I spoke to Maurice who told me he didn't know how to handle it so he would credit me for one month in case the cancellation didn't go through right. I am now fed up with them and will contact my credit card company and dispute any charges that show up on my bill.

I cancelled Netzero 2-16-05. On 4-08-05 they took $11.45 out of my bank account.

I have been trying to find a way to cancel my services with netzero and it has just been the most complicated fight I have ever had to go through with any kind of product/service. I have been charged my monthly fee of 9.95 for several months now because I can not utilize the phone lines at my house and I have not been able to find a reliable source for cancellation.

Netzero will not cancel an account I never used. We tried Netzero under the assumption it was a 30-day free trial. It never worked and I assumed since I didn't sign up for it after the 30 days it would be done and over. They have been charging my account every month and the price is going up from 9.95 to 11.95! You can not get anyone to talk to you, and emailing is a waste of time.

We have been double-billed since we started up service in September, 2004. We were told we had 2 accounts with my E-mail address on one and my wife's E-mail address on the other. I don't understand how we can have one charge account and one computer and two accounts. Each time I would check this against my account on-line it would only show one account.

I have been trying to cancel my service with them and can not get anybody to answer. They are still trying to charge my credit card for a service I can't even access. I have to keep my debit card account emptied so they can't take the money out for a service I can't use.

I have been trying to cancel my account with netzero, but they are making it impossible. This is so wrong what they are doing and if you want to do it on the phone you will be charged $1.95 per minutes.

After I noticed the billing error. I contacted NetZero and canceled and requested a refund. I had to send them an e-mail to billing@supportNetZero.com. They responded that I had the service for 30 days free then was charged; however, I told them the rep lied to me because she promised me two months free and I still want a refund for the overage. This is an unethical business practice to lie to obtain a sale. I still want a refund.

On March 2, 2005, I did my online banking. To my surprise, there still was a charge on my card for netzero, so i called the company right away. My call has been transferred to three diffewrent people. The third person have told me that I subscribed for the MEGA MAIL and have to pay for it. I said I didn't request for that service and they have to give my money back, so I requested for a supervisor and have been told the same information.

I could never get Netzero to work. I was charged 49.75 and they would never give me the money back. They say I accepted 3 mths of free service when I called to cancel on May 25 (service which has never worked). They say per my usage report and my account history I will not receive a refund. I have asked for a copy of my usage report (since I was never up for 1 minute on their system) -- NO response. What a surprise.

I applied for internet service from netzero.com. However, I never received any service from them, and they have been billing my bank since Sept. 2004. I have been billed for $9.95 a month since Sept. 2004 for a service I am not receiving.

You own me a refund of $14.95 for the month of February, because you failed to cancel my subscription. Further, you are hereby notified that your authorization to levy charges against my debit card is hereby revoked coincident with the cancellation of service. The violation you have already made will be reported to the Attorney General of the State of California and the Federal Trade Commission.

Now it's another year and I'm still getting $9.95 taken from my checking account. Maybe netzero should practice good business by not continuing to TAKE MONEY from their former customers. For the past 15 months money has been taken from my checking account illegally, causing many overdrafts in my account. I then have to make up the overdraft fees due to the removal of money from my account by netzero.

We sold our home in California in Nov. 04, I cancelled the phone service and NetZero Nov. 15, 2004. I am still being charged every month. I will have to cancel my credit card to get it to stop. I am very angry with that lousy company. I have been charged for 3 months of internet service with no home, or phone.

I called BellSouth and was told that NetZero would have to initiate the credit. I persisted and finally the BellSouth rep called NetZero and we were all on the line together. Again, NetZero admitted that the account was fraudulent. I was offered an address where I could write a letter to address my "problem". I declined that option. Next the NetZero rep told me that I must file a fraudulent claim with BellSouth. I declined that option, as I do not see BellSouth as my problem. NetZero is my problem. NetZero has my $17.45 and to avoid the consequences of nonpayment, I will pay BellSouth. NetZero has admitted that the account was set up fraudulently, the account is not in my name and has been billed to my BellSouth account, fraudulently. I was offered a "reference number" for our last conversation, but no resolution.

They continue to take funds from my debit card 5 months after I no longer used their internet. I notified them that I no longer wanted to use them. Everytime I call I get someone in India and they want to charge me $1.99 per minute per call. Damages: Money out of my account and many hours on the phone and much fustration

I have approximately 4 hrs invested into cancelling the netzero service and have been bounced around to several different people, all of whom had no idea how to help me. They have my credit card on file and are continuing to bill me despite my several requests to cancel the account. There is no way to cancel online.

After canceling service in 01/04 they charged my c/card again in 03/04, I called them up and the explanation was that at the time of cancellation I was offered a free month and after that if I dont cancel again the regular billing cycle would start again. Yes, the person I spoke to at the time said "we are going to offer you a free month just in case you are not happy with the new provider". I found out today the how tricky is the business that they run. If you cancel the account make sure you dont get that free month. Otherwise you will be charged again.

I am being charged on my bank statement for $9.95 for services I don't have. I don't even have their internet services. After speaking to 5 different sales people who sound like computers or reading a script I got 5 different referral numbers and still can not get them to understand I don't even have an account. According to Netzero I now have 5 accounts? Go figure.

It's not okay with me that NetZero wasted a couple of hours of my time when I wanted to cancel my membership. Just knowing that I was likely in for something like this made me delay dealing with this for a month until I was "up to the challenge." This kind of behavior from a consumer service organization is unacceptable.

The only way to stop the monthly charges was to call my bank, cancel that credit card, and be re-issued a new one.

I called Netzero to cancel my service in Dec 02. and I'm still being charged. I called my credit card company about it. They don't have a phone number for Netzero. I was given a cancellation number but I cannot find it.