Atlantic Broadband

Atlantic Broadband has the worst customer service call center of any service provider. I can call anytime of day, any day of the week and be on hold for at LEAST 30 minutes. After 4 attempts over a 4 day period and a cumulative hold time of close to 2 hours, I finally spoke to t person. After 30 minutes trying to resolve my issue the representative scheduled a service call. I receive a confirmation via a text message for my appointment. I waited the scheduled 2 hour window and the service tech has not showed up. I called the customer service number to inquire when the tech will arrive. I am typing this review as I have been (and still am) on hold for 15 minutes and counting. I wish I had an alternative choice for TV service. All the top executives at Atlantic Broadband should be required to call their customer service number on a weekly basis and remain on the line until they speak to a person.

If you can avoid AtlanticBB, do so. But here there is little else to go on. Right now I have been waiting over an hour for an agent to pick up the phone on their call-in helpline. Sad. As soon as I can leave AtlanticBB I will. And then last time I called in, it took about 45 minutes for the agent to answer and she said she had to connect me to a technician. Instead, she just put me back on the same phone waiting line. Miserable service.

First let me tell you their service is always going out and is really slow. Speed test never reaches 100/10 as we pay for. They do not offer fiber in our area, so slow speed with at least 1 outage a week. We had our home, business and church through them. Home we just switched to a company that gives us 1 gig for less than we paid for 100/10 through Atlantic Broadband. Customer service times are crazy. Like 30 minutes to an hour. The longest I waited was an hour and 20 minutes.

I have been with ABB since 11/27/17. I have added DTA's and I use a Tivo DVR on the main TV. There are 4 DTA's which I plan on returning two of them. Then I want to ask why my bill has gone up from about $158 to $198!? I just don't think the service is worth it for that money. The package is filled up with a bunch of shopping and religious channels which I cannot stand! The only premium channel is EPIX which mostly shows old movies. I really don't care for waiting up to 45 minutes on the phone to talk to a human either. In order to add channels you like you have to add more money to your bill-not good! I am going to cut the cord and go Roku soon 'cause this is BULL!

Atlantic Broadband is the only game in town in some areas of Belle Vernon, PA. After 1 month of lies, false starts, empty promises, I think the public should be made aware of what can happen when management has an indifference and lies go unaccounted for. If you can't install, or fix the problem, then why are you filling the mailbox with fliers and ads promoting your services? Just admit you don't have savvy techs and don't service the area. Three installers, three lines men and still no service.

Horrible Internet, I'm paying for a speed of 1GB. And it's super slow, every time I do a speed test I don't go over 600MB. The internet comes and goes, Impossible to play online or streaming. I had technicians switching modem 4 times already. Customer service is ok, if you are willing to wait an hour to speak to a representative. If you have another option take it.. Unfortunately for me I got no other choice.

I have recently switched from Direct tv to Atlantic broadband which was a big mistake. The first bill was $403 and I asked why and was told it was prorated and my monthly bill is $145 which is more than what I paid for with direct tv. I recently called to make payment arrangements with this outrageous bill for 6 days after the last day to pay it and was not able to get the arrangement which is ridiculous and when you get the bill there is no due date on it which is stupid. When we move we are going back to direct tv or Dish. At least they will extend your payments. I hate this service. It’s a rip off and I will tell everyone how they are.

Atlantic Broadband purchased Metrocast in my area. Thought it was going to be better internet with the new company. Unfortunately that wasn't the case. In the past 2 months my internet was down more than it was up. Call the customer service number and they sent out a service tech. He did some work outside. Said it was something on the line. Worked for a day or two then out again. Called again to complain. They had me do the unplug and wait thing (like every time I called). She told me she seen where it kept going out. She then told me my router was a little old that might be the problem. So I checked the "approved" list and purchased another router. That wasn't the problem because we were still unable to get on the internet.

I have only two companies providing services to the area where I live in Blakeslee, PA. When I moved here last year I subscribed to one of them and proved to be so bad that I had service 10% of the time with the modem showing error lights almost all the time. Finally I was able to break my one year contract and switched to Atlantic Broadband. Last week I call because I had no service. They scheduled a service visit two day later (how good is that when you work from home like me?)

I contacted Atlantic broadband and was added to the wait list on Feb. 21, 2019. I have made numerous calls and emails to smothershead@atlanticbb.com without getting any dates for installation. My next door neighbors and friends along my street all have atlantic but I am still waiting. Today is Tuesday Oct 22, 2019 and I just talked to Pearl who is promising to call me back with good news tomorrow. We will see if she can call me to install service in Hague Va.