Breezeline Reviews

I was having issues with drop signals more frequently. Did the usual steps that Tech Support usually asks you to do. Even replaced my cables before that. Still had issues. Got online and used the Chat Agent feature to chat with an agent. Love that feature, rather than having to actually call and waiting in line for several minutes!!! She was able to look and see that my signal was weak. So scheduled an appointment for a Tech to come out that very same day. He was able to diagnose it right away. The connection fitting at the beginning of the line to the house was the problem. He cut it off and put another one on. Retested the line. Worked. Issue resolved!! But he even went further than that. He got up on the pole to make sure the other end of the line was ok. He was very courteous, friendly, and knowledgeable!! And Fast!! I think he was done in like 30 minutes. Bravo to Breezeline for the Great service from beginning to end.

After a few days of blotchy and unreliable internet connection, I was provided with a date and time for a personal tech to come out. Miguel (Angel) arrived early but called first to make sure it was ok for him to make the call, if I was available. I was delighted as it allowed me freedom to get the rest of my day's work done. He was a refreshing and unexpected surprise. Courteous, professional and extremely quick to resolve my issue providing information every step of the way. He provided exceptional "customer service" from start to finish. BRAVO! Thank you! AA

The whole company seems staffed with the most awesome and helpful people - I had to reschedule less than 3 hours before my first attempt at installation was scheduled and was able to do that in less than 3 minutes, and it was only a few days later. The tech who came for the installation was knowledgeable and friendly - and AWESOME! My apartment is an OLD, converted house, but he handled all the crazy with skill and grace, without complaint and was even willing to move a few things and crawl under a desk I couldn't move (I'm disabled). Seriously everyone I've interacted with has been friendly, helpful and knowledgeable.

Had a little trouble with the phone app and seeing my bill as a brand new customer. First phone call to customer service I got Diana on the phone. What an awesome, fun and easy experience! She was the best! Funny, helpful, quick resolution, a cheerful voice and immediate fix to my "problem" - come to find out, I had downloade the wrong app! Hahaha! We both had a good laugh at my expense. But seriously, my first experience with Breezeling customer service was a positive one. Also I should mention that my home self-setup was extremely easy and stress free. Immediate internet connection. Sa far....So good Breezeline! ....And thanks to Diana once again! - I wish I could get her on the line every time! Hahaha. Cheers

My development switched to Breezeline in April 2024. So far this company has greatly exceeded all my expectations! Having never heard of them before we were all very leery about changing from Xfinity. The installation of my entire development went incredibly smooth. Appointments for individual home installation was mutually agreed upon. After the development was wired, the installers visited my home and had me select the locations I desired for the equipment. The gentlemen were pleasant, professional and very patient in explaining the functions of service. My internet, television and streaming are perfect. The one time I needed assistance at 9:30 pm, I got a real live human who assisted me until everything was restored. I am extremely happy with Breezeline, and my neighbors are too!

Great experience today getting hooked up to Breezeline high speed Internet. Our tech was on time, helpful and efficient - despite the cold weather. I'm very impressed. He stayed a few extra minutes to answer questions and make sure we understood the service.

I have never had any issues with downtime or Interruptions; the Internet is always spot on. I only use the Internet, not cable, and Breezeline has fair or better prices than competitors. Thanks, Breezeline.

I received an excellent offer for Fiber Wifi in the mail from Breezeline for Dover, NH. Being familiar with the speed & reliability of fiber compared to cable connectivity, I was interested enough to call for more information. I’m glad I did! The technician who came to install the Fiber Wifi connection was polite, knowledgeable and helpful. I appreciated he took extra care to protect my floors when he came inside. I’m happily satisfied with the customer service provided and noticeable improvement of my new fiber wifi vs the cable wifi I replaced.

I have not needed any service for over 10 years in the way of needing a technician to come to the house. Getting one took a week. I had no phone for my security system that reminded me every 6 hours with an alarm. No one at Breezeline cared. After a week of calls and a waste of time with a new modem that clearly wasn't needed it's now fixed. Nothing but excuses and poor service from a company that once was good and I had no complaints about. The experience with the "technical support on the phone" is worthless. A scripted program from individuals clearly not in this country when they can't do any more than you have already done using the website and nothing but excuses. Horrible.

I've been very pleased with Breezeline's Internet and service since I've been with them. I would recommend their services. Their product is much better than wireless Internet, no comparison. The customer service is top notch, and the prices are reasonable. RK.