Breezeline Reviews

Formerly Atlantic Broadband

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Overall Rating2.7 out of 5
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Breezeline Reviews

ConsumerAffairs has collected 314 reviews and 930 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceStaff

Reviewed Sept. 19, 2023

We have Breezeline in our home for internet and tv. The modem reboots 5 - 10 x per day on average. We call and the automated service will not transfer you to a human being for a long while. Finally, when we do get someone then we go through the same steps over and over, the ones that did not repair the service from all the previous times. I am very upset because we need the internet as it is part of our business to use it. Today I called and after the exhausting 10 minute discussion with the robot, I got to an agent who simply hung up. Nice company, zero trust, zero service, terrible system.

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Customer Service

Reviewed Sept. 3, 2023

I didn’t have a terrible experience with their internet service. However, the customer service is terrible. I will spend a bit more money in the future for a company that has a more seamless customer service experience.

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    Customer ServicePriceStaffReliability

    Reviewed Aug. 30, 2023

    I am writing to share my deeply disappointing experience with BreezeLine, a supposed internet service provider in Miami. My hopes were high when I subscribed to their service, enticed by their promise of delivering a blazing fast 500 Mbps connection. However, what I received was nothing short of a nightmare. From the moment I signed up, it became evident that BreezeLine’s commitment to customer satisfaction was nothing more than empty words. Despite paying for their premium 500 Mbps package, I consistently struggled to achieve even half of that speed. The most they managed to deliver was a measly 300 Mbps, leaving me frustrated and underserved.

    But the speed issue was only the tip of the iceberg. When I reached out to their customer support, seeking a resolution, I was met with incompetence and indifference. They suggested sending a technician to address the problem, but to my astonishment, they had the audacity to charge me for this service call. After waiting for several weeks, which turned into an excruciatingly long two months, the technician finally arrived. However, their visit proved utterly fruitless. Not only were they unable to fix the issue, but they also seemed perplexed by the very problem they were supposed to resolve.

    BreezeLine’s lack of accountability and disregard for their customers’ time and money is truly astonishing. It’s unfathomable that a company claiming to be a reliable internet service provider cannot even rectify their own technical issues. I find myself questioning whether they have any qualified technicians on their team or if their promises of high-speed internet are nothing more than a marketing ploy to lure unsuspecting customers into their trap.

    I write this email as both a complaint and a cautionary tale. I implore anyone considering BreezeLine’s services to think twice before making the same mistake I did. It is disheartening to see a company exploit its customers with false promises and inadequate service. I will be exploring other options for my internet needs, and I hope that my experience serves as a warning to others who might be considering BreezeLine as their service provider

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    Customer Service

    Reviewed Aug. 23, 2023

    Worst Internet provider I EVER used, and I've used many companies in different states. I relocate pretty often and have to deal with internet set up every time. Breezline so far is the worst and I would use a different one if I had a choice, but it is a monopolist in North Miami area in an apartment complex where I live. Here is what I have to deal now on a daily basis: constant outages - cannot even open sites. Connection issues - people can't hear you on a zoom call as the upload speed here is a joke and drops every other second. Download is a nightmare - you start downloading a file and speed is good, but after 10 seconds it just stops - I have to redownload again and again until it finds a sweet spot. I have to admit that 10% of the time it works just as it is supposed to work, but the rest 90% of the time it makes you cry. Have to use my phone as a modem 50% of the time and even to write this review as breezline is out.

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    Reviewed Aug. 10, 2023

    Junk. Do not waste your time or money, want to know why they haven't claimed their business here? Look at the ratings, I'd be embarrassed too. I wouldn't claim it either guys. Just ignore the problem and it will go away, that's their motto. Fraud

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    Reviewed Aug. 10, 2023

    I keep seeing all of these horrible reviews about Breezeline and honestly I don’t understand! They are a very nice internet provider. Always helpful and I don’t usually have outages. If you do, they will help! If you cannot afford service, they have affordable options for you. You just have to contact them and they are happy to help.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 6, 2023

    The internet service from this company has been pretty shaky. Sometimes it's super slow or just doesn't work, and I've had to call them for help. And get this – they suddenly jacked up my internet bill, claiming the promo was over. Wait, so now I'm stuck with double the bill? It's like they pulled a fast one on me, and it's really frustrating. Feels like they care more about money than us, their customers. Dealing with them is starting to feel more like a run-in with the mafia than a regular internet company. Super disappointed!

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    Reviewed Aug. 4, 2023

    Horrible service, super expensive service and bad!!!, They give you an offer for the first months and after that they charge you 10 times more. My monthly bill more than 100%!! We don't have alternatives in this area, it seems they are a mafia don't getting other companies to compete. Hopefully this company will be out from our lives soon!!!

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    Customer Service

    Reviewed Aug. 1, 2023

    Have had BREEZELINE for a while. Would go out when it wanted then I come home to No TV or internet. Call them. They say because I owe 504 dollars. I asked how is that. Was told promotions ended it. My bill had gone up. What? Without notice went up over 70 dollars.

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    Reviewed June 22, 2023

    Breezeline changed their name from Atlantic Broadband. I had been a customer with Atlantic Broadband for at least 10 years with little to no issues. With the name change, I have had several issues with service. The internet service is erratic and not stable. When connected, which is maybe 65% of the time when I use the internet, the connection is fast. But, the company charges premium prices (at least 27% higher than other services that are more reliable and just as fast). The cost and service are not a good value. However, this is the only significant internet provider in the region, which does not allow for more competitive services. I don't recommend using this internet service provider. I do hope they make a change in their service offerings to make significant improvements and consider adjusting their pricing to a more fair value - now and in the future.

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