Breezeline Reviews

Couldn’t be happier with my Breezeline experience! Kevin got my Wi-Fi up and running in just one day right after I moved into my new apartment. The process was completely seamless, the pricing is fantastic, and the internet speeds are blazingly fast. Kevin is an absolute rockstar and such an awesome worker—he was efficient, professional, and made everything stress-free. Highly recommend Breezeline and especially Kevin's top-tier service!

Yonathan ** came to my door and was kind, patient, and human in explaining the deal that Breezeline offered. I scheduled my installation and the tech was great. But I had problems logging into the app to manage my account. Yonathan not only followed up to see how my installation went, he spent 2 hours on the line with customer service to help fix the access to my account. He continued problem solving after he left and communicated with me by text. With his help, the issue was resolved and I have speedy internet. I am super impressed by Yonathan’s efforts. He saved the day!

After forty years with ATT we recently switched to Breezeline and we now have a higher internet speed and the same phone products for less than half the cost. The salesman, Steven ** is easy to work with. No pressure. He went out of his way to answer all questions and he let us know that he will be there for us if we have any concerns in the future.

I have had Breezeline for about 45 days and had a technical problem. I called customer service and they said it would be a 15-minute wait, so I called my salesman, Lucas and he helped me fix the problem in 5 minutes with a fantastic attitude - thank you, Lucas!!!

I have had AT&T for many years now and their service is fine actually. But it was tiring to need to call in every so often to get a better deal where at one point I just stopped caring. But a door to door gentlemen stopped by and convinced me to give Breezeline a shot because of their new network and fixed pricing for 5 years. And I have to say ever since having it installed early July it’s been great! Download speeds actually surpass what I had with AT&T fiber to the home and I’ve had no droppage. Anytime I have a small question I reach out to the representative who helped me and is quick to respond. I definitely recommend Breezeline now as it’s not remotely the same as the Breezeline it was a few years back.

Their customer service is available via chat only. It often would take 45-60 minutes to get service issues resolved. We talked to many different representatives over a couple of different days when we had an outage, and they told us different reasons for the internet not working and scheduled an appointment. When the tech arrived, they noted that the representatives often just say that when they don’t know what else to do. It was a bad wire connection to the house and not a network outage, as they had told us previously.

From Miami Beach to North Miami Breezeline is the worst possible internet provider we have ever had. On the beach it was frequent outages interrupting our work days (working from home), on multiple occasions for days at a time. We moved to North Miami where the internet is included in our maintenance, happy to be getting what we swore was different internet, and guess what! Breezeline again. We cannot escape it. Yesterday all we wanted was to figure out how to split the wifi in order to connect our Nanoleaf lights, which run via app. Phone “support” had not a damn clue what he was doing and kicked us off the internet completely on a Saturday afternoon and have to wait until Monday morning, once again interrupting our work, for a technician to come to us.

Jason came to our house yesterday. Very approachable and not pushy. Sat and explained the service and prices that fit our budget. The next day there was a technician at our house installing our service for free. And the technician actually arrived early.

I have a Breezeline downed pine in my yard. It runs to my neighbors house who has a an account. I called them to get an estimate of when they would repair it. We cannot get into our garage of backyard until they fix it for safety reasons. I asked them when they would come out and the agent said he could not speak with me because I do not have an account. So one week later I still have a live wire lying in my yard. They have no concern for people.

The absolute worst. As supposed to be charged 60$ a month and was being charged 80$. Sales rep added a landline that was supposed to be free but was being charged 20$ a month. I don’t even have a phone to hook up. When I called the girl said she would get it dropped to 30$ a month and prorate my bill. Next month I get a call saying I owe 136$.. I cannot understand a word the customer support reps are saying. I’m cancelling and going back to Spectrum,

It's been two months since trying to cancel. It's been over two months since I lived in the property they keep billing for. Customer agents are unprofessional in chat and for me at least, they have been unreachable by phone despite several attempts and waiting up to an hour on a single call. Someone else lives in the property and yet they still bill me.

Slow speeds, frequent outages and they charged me $105 for a modem they claimed I hadn't returned. They acknowledged that I had returned a modem and a wifi extender but claimed there was so other modem that needed to be returned even though I only had a single modem.

The operator was so rude. They transferred me to the tech department without saying a word before I could even finish my sentence! It’s so frustrating! They act like they’re the only ones who are busy—we’re busy too! They have absolutely no manners. They said the wifi has 200mbps, but everyday we check it, it only got 84, 74, 35 for download, upload only 13.5, 13.4...; they don't actually have real speed that states on website.

Customer service is horrible. Wait times are extreme & customer service hangs up & passes it to the next person. Just for your wait time to start right back at the beginning. No help at all. The connection is just as bad. Goes in & out repeatedly. I do not recommend ever getting this as an internet service. I legit have only 2 tv’s & a phone. It lags consistently. If I could rate this zero stars I would.

Absolutely the worst customer service I've ever encountered. My internet has gone out countless times over the past 3 weeks and they've sent a tech out twice. Neither one did anything that worked. It is obviously an infrastructure problem but the techs they send out apparently are unable to do anything about that. Now, when I call, I get forced into a loop where they make me spend hours resetting my router, and then when I think they're going to forward me to an agent, the call drops. DO NOT USE THIS SERVICE.

I rarely write negative reviews, but my experience with Breezeline has been so consistently bad that I feel other customers should know what they may be getting into. The internet service frequently disconnects without warning, and getting meaningful technical support when something goes wrong is extremely difficult. I work in IT, so before contacting support, I perform extensive troubleshooting on my own equipment and network. In the majority of the issues I have experienced, the problem has been on Breezeline's side. During one previous incident, my internet service was unavailable for nearly four weeks. Despite not providing working service for most of that period, Breezeline would not provide me with an appropriate refund for the time I was without service.

I have spent two days, and countless hours trying to get my bill corrected at Breezeline. 45-minute wait times, just to get through to a rep, and be hung up on. Finally got through to someone via chat, and spent an hour and a half getting the runaround. Every year, Breezeline will raise your rates without telling you, and blame it on “promotional pricing”. They raised my bill from $92 to $132. New customers are getting rates of $45, yet they are unwilling to lower mine. It’s a bait and switch. They don’t want you to keep waiting for a rep to help you, so they can keep charging astronomical prices for shoddy internet services. Please do not use this company. It’s a scam to make you pay crazy prices that go up every year.

I finally got through to a person this morning and was able to cancel. This is after months of off and on waiting my life away trying to get through to someone to cancel. Take note: they only consider cancel request through one division and that’s it. You can send emails, formal letters, chat as well as talk to an operator telling them to make a note in your file that you want to cancel and until you talk to someone in the customer service department that deals in cancellation, promotions, etc. they don’t consider it cancelled.

Fast install. Fast response to my concerns. Would recommend to all my friends.

Switched to Breezline less than two months ago and I have experienced multiple outages. Their customer service is awful. If you call their support number and ask for a human it hangs. Says, "No, use our awful phone system instead." If you was again it goes silent then hangs up on you. I've seen never experienced a phone system that is so blatantly anti-consumer. They do not want you talking to human. Don't switch to Breezline, it's hot garage. You're better off getting internet over two tin cans tied to a string.

I PAY a higher price for 500mbps internet from Breezeline, because I require the higher speed. My after checking my internet speed for the last 14 days, once in the morning and once in the evening, with 3 devices (phone, laptop, and alternate computer) not one day has registered over 188MBPS. They are providing me with less than half of the bandwidth I pay for, which, if I'm not mistaken, is fraud.

The worst internet service I have ever experienced. Constant outages and no answer for it from customer service. Never use this internet if you have other options. They are terrible.

Worst customer service experience ever. Called several times. Can't get a agent to say the same thing twice. Was charged incorrectly. Changes account. Was promised refund on old account. Months later, many calls later nothing. Just spoke to Tony, Tommy, Tohni???? Explained....he as if I have escalation number....said no, he hung.

Zero stars for customer service. Started calling on Friday for no Internet. Continuously called after work the past three days and got left on hold for HOURS just for the call to eventually time out and have to start over again. Online chat can't help with ANYTHING. They tell you to call another number to then be put on hold for hours and hours ... Can't even get through to cancel my account which is unacceptable....

First, if you are getting a gift card promotion, you will not get it. You will have to call the company and ask for it. Took me 2 calls and still hadn't received any. 7 months after. Second, the service. Had to replace 2 routers and it was still horrible, my 3 year old modem and router were delivering way better performance than their equipment. And the third, if you cancel the service, you will be charged for the full cycle, no more prorated amount to pay, even if you used the service for 3 days. But when you report the 3 week outage, you will only be prorated the actual period from when you reported till when it was fixed. So if you didn't have time to report and was using the hotspot for work, they will not count it. Overall, feels like one sided contract.

Deceptive sales practice. Promising 1000 Mbps speeds but neglecting to mention that upload speeds are capped at 50 Mbps. Also they said I could use same connection but surprised at installation that they have to string a COAX cable across yard to make new connection. Also, even the download speed maxed at 800 Mbps at close range and went down to 250 on second floor. Finally, when trying to cancel service, the phone numbers all hang up when you enter passcode and the one number that DID transfer me to retention team had wait time of over 100 minutes. Atrocious customer service.

My bill went from $30.20 to over $73 in one month. I have been trying to get a hold of Breezeline for four solid days and no one has bothered to return my call. I have called three times each day and left my number and no response whatsoever at all. I have talked to the Customer Service people 10 times and told them that I have not been called back for days and all they can say is there’s nothing they can do for me. I would highly highly suggest you do not get Breezeline. It is probably the worst company out there right now. Beware!

I would not recommend Breezeline based on my experience. My bill increased from $54.99 to $79.25 on May 8. Since then, I have spent three days trying to cancel my service. Every call has involved waits of 45–90+ minutes, followed by a transfer to another department, another long wait, and eventually a disconnected call before my cancellation could be processed. A company should make it as easy to cancel as it is to sign up. My experience has been the opposite. I cannot recommend Breezeline.

Terrible service. Internet goes out at least once a day. Wait forever for an answer from customer service. Then they can’t help. They say there is nothing wrong. They have a monopoly here so they don’t care if it doesn’t work.

One star. Breezeline appears to deliberately make cancellation extremely difficult. I spent hours trying to cancel. Their written support refused and required a phone call. When I finally reached an agent, I clearly requested cancellation. They transferred me to the retention department, which then disconnected the call without cancelling my account. Customers can apparently subscribe easily, but cancellation requires navigating unreachable departments and disconnected calls. I have documented every attempt and am filing formal complaints with the FCC and BBB. Avoid Breezeline if you expect to retain basic control over your account.

I had one of the most frustrating customer service experiences I've ever had with Breezeline. I recently received a collections notice for a $160 unreturned modem tied to an account I opened years ago. I spent well over 4 hours on the phone trying to understand what happened because I moved out of the property in 2021 and had absolutely no idea the account remained open.

First of all, they call themselves a "Communication Company" and they cannot even communicate. I must say that they have the worst customer service. Good luck in trying to cancel. Their website has no information other than shipping equipment. Nothing about cancellations. Good luck in their automated phone calls, they keep dropping and when they call back, it goes straight to voicemail all the time, they are the only ones that goes straight to voicemail.

I have been without internet for over 24 hours. I call support. They say, "Oh it will be up in 30 minutes…." that’s been well over 24 hours ago.

I had internet up until my son's accident when I became behind on my bill. After making arrangements to pay, they still ended up discontinuing my service costing me an extremely expensive rate to get it back on. So I said no thank you. Send me a box so I can return your equipment. We'll instead of doing that, they decided to bill me even more for their property & then sent it to collation. I'd appreciate if they would send me a box so I can send them their stuff backfiredmm d jk

Tried to close service after prolonged waste of time on trying to get support. If zero was a possibility I would give it. Location Middle Neck Virginia. Chat does not respond. Just get nothing. Phone is just horrible. No help. Passed from one person to another. Tried to change to another modem, service technician was only marginally technically literate. Now nothing works including their modem. DO NOT USE THIS COMPANY.

Horrible company. Terrible customer service. Many ploys in place to avoid talking with or helping customers. We are without internet service for an expected 9 days. The company clearly doesn't have enough technicians to serve the areas they cover. They try to require customers to recite account numbers (really?) and PINs before communicating with you. We are on auto-pay and have never seen a bill. I've had no reason to log into my account (until now). And I'm locked out.

My family has been using Atlantic Broadband/Breezeline for the past 5~ years, since we’ve moved into our new home. There are some points where this is a great company, fast internet, etc., but the downsides heavily outweigh the good parts. Probably once every month or so, we must call and get someone to fix the wifi, sometimes working better than others. Around a year or so after we moved into our new to this home, they had us buy a new modem (not even going to get into how much that cost </3), which didn’t help at all, then made us pay for someone to come out and take a look at what was going on, which didn’t help at all.

19-minute wait time, ended up being 1 hour 1 minute on hold. The cancellation team was "conveniently" unavailable. Can I speak with a manager? "No." Save your headspace; if you have an option, don't do Breezeline.

THIEVES!!! They will do everything to keep your account open. I moved, I tried to transfer service. They are not accepted in most places. Breezeline. They take no notes from calls, they have a retention department, which is "hold" for 48min. Their entire policy is set up to take more and more money. They will not send the equipment return slip. After a 48min phone call? I learned you never give your phone number to them, just ask for an agent. If you tried to cancel or move? They ID your needs by that phone number. You will NEVER get anything accomplished.

Jack was very helpful and patient with explaining how everything will work. I had many questions for him and he had all the answers. I would rate him an A plus!