Atlantic Broadband

We are bundled with ABB. We lost all service due to a storm on 7/6 at 8:15 pm. I called (25 minutes on hold) and was told it was a commercial box that cut service to many customers on the Eastern Shore of Maryland. No estimated time for repair. I called again Tuesday morning, 7/7 and was told my problem was more localized. They won’t provide service until Friday, 7/10. I work from home. In addition, I’ve lost my internet connection several times during important business meetings since I signed up with Atlantic Broadband in April. I could never recommend ABB. If you have a choice, go elsewhere.

Make sure you know your modem and its speed before you call! They will tell you that the problems are because “your modem is not capable of their speed.” I checked my modem and it handles more than I was paying for!!! By 150mpbs more!!! I will spend another hour on hold again to tell them this. Lying, horrible company. If my area could get ANY other internet I would switch! Comcast hear our cries and please come to Smithfield!!!

Not very happy with Atlantic Broadband internet services! We honestly have had trouble with the internet dropping out several times a day since they took over. They have come out to our home at least 5 times to try to fix this issue. Replaced the modem but still is doing the same thing! Every time they come out they tell us it is fixed and it seems to work correctly for a couple of days then it goes right back to the same problem. Have had to call customer service several times and wait forever before speaking to someone. Then we are on the phone for like 2 hours only to be told again they will have to come out again to fix the problem. Very frustrated. Just want to have our services. We pay for every month work! And believe me it is highway robbery what they charge! Wish they had other choices to switch to because then they would have some competition and maybe things would change.

I was formerly a Metrocast customer, almost three years ago, and had my payments set up to withdraw directly from my bank account. I moved and transferred ownership of the account to my former roommate, who has been paying and using the service. In the intervening years, Metrocast became Atlantic Broadband. In March of this year, Atlantic Broadband stole $164 from me via direct withdrawal.

Atlantic Broadband has the worst customer service call center of any service provider. I can call anytime of day, any day of the week and be on hold for at LEAST 30 minutes. After 4 attempts over a 4 day period and a cumulative hold time of close to 2 hours, I finally spoke to t person. After 30 minutes trying to resolve my issue the representative scheduled a service call. I receive a confirmation via a text message for my appointment. I waited the scheduled 2 hour window and the service tech has not showed up. I called the customer service number to inquire when the tech will arrive. I am typing this review as I have been (and still am) on hold for 15 minutes and counting. I wish I had an alternative choice for TV service. All the top executives at Atlantic Broadband should be required to call their customer service number on a weekly basis and remain on the line until they speak to a person.

If you can avoid AtlanticBB, do so. But here there is little else to go on. Right now I have been waiting over an hour for an agent to pick up the phone on their call-in helpline. Sad. As soon as I can leave AtlanticBB I will. And then last time I called in, it took about 45 minutes for the agent to answer and she said she had to connect me to a technician. Instead, she just put me back on the same phone waiting line. Miserable service.

First let me tell you their service is always going out and is really slow. Speed test never reaches 100/10 as we pay for. They do not offer fiber in our area, so slow speed with at least 1 outage a week. We had our home, business and church through them. Home we just switched to a company that gives us 1 gig for less than we paid for 100/10 through Atlantic Broadband. Customer service times are crazy. Like 30 minutes to an hour. The longest I waited was an hour and 20 minutes.

I have been with ABB since 11/27/17. I have added DTA's and I use a Tivo DVR on the main TV. There are 4 DTA's which I plan on returning two of them. Then I want to ask why my bill has gone up from about $158 to $198!? I just don't think the service is worth it for that money. The package is filled up with a bunch of shopping and religious channels which I cannot stand! The only premium channel is EPIX which mostly shows old movies. I really don't care for waiting up to 45 minutes on the phone to talk to a human either. In order to add channels you like you have to add more money to your bill-not good! I am going to cut the cord and go Roku soon 'cause this is BULL!

Atlantic Broadband is the only game in town in some areas of Belle Vernon, PA. After 1 month of lies, false starts, empty promises, I think the public should be made aware of what can happen when management has an indifference and lies go unaccounted for. If you can't install, or fix the problem, then why are you filling the mailbox with fliers and ads promoting your services? Just admit you don't have savvy techs and don't service the area. Three installers, three lines men and still no service.

Horrible Internet, I'm paying for a speed of 1GB. And it's super slow, every time I do a speed test I don't go over 600MB. The internet comes and goes, Impossible to play online or streaming. I had technicians switching modem 4 times already. Customer service is ok, if you are willing to wait an hour to speak to a representative. If you have another option take it.. Unfortunately for me I got no other choice.