Breezeline Reviews

Primary cable box went out Sunday evening. Called Monday morning to report it. The trouble tech on duty put in a 'ticket' for me... said someone 'should' contact me later that morning. 1pm rolls past, still no call back. I call again. After verifying I'm me, lady states she sees the ticket. I ask, "5hrs into the workday... Why had no one called me?" Just said sorry, then moved on. Got all account info, informed me they no longer use my outdated equipment, so I'll need new. Thought I was cut off then hear a man's voice... Apparently I got transferred? A 3rd verification I'm me later, we're now on the way to getting new equipment. New equipment equates to lower monthly fees? That's nice.🙂. They can install it the following morning?... That's great! Technicians were great.

I had been having periodic outages during the day. I assumed this was due to the power company burying power lines and breaking the cable connection - work they were doing in my area - since the outages only occurred during the day. Finally, after two weeks, I called Breezeline to ask what is going on. They told me that there was no problem with the main lines, and sent a technician out to my house THAT DAY, within hours of the phone call. The technician traced the problem down the line from my house to the pole where the cable was connected - which was quite a ways away, the line to my house being underground, found a faulty connection, and fixed it. He also improved the connection in the box at my house where the cable exited the ground, and improved the ground connection. Everything works now - literally within hours of contacting Breezeline about the problem. I am quite impressed with the instant service.

To whom it may concern: A few days ago I contacted customer service at Breezeline regarding a problem with the internet on a recently installed television. I first spoke to Dakota at your customer service number. He was courteous and professional but couldn't fulfill my request until he spoke to his supervisor, Peter. I explained that the internet on the television, installed the day before was very poor. Dakota suggested a booster be installed and that he would have it sent in the mail. I then requested that a Breezeline technician in the area come out and install it instead of waiting for it in the mail!

I have been a customer of Breezeline for a little over a year and recently decided to add my mobile phone to their service. However, timing is everything and while waiting for my new sim card to arrive for the phone switch-over, my computer died. That put me in a position of bringing home a new computer, but then suddenly also not being able to locate my username or password for either my Breezeline account or the wi-fi (that also supports my tv and printer!)

I was having issues with drop signals more frequently. Did the usual steps that Tech Support usually asks you to do. Even replaced my cables before that. Still had issues. Got online and used the Chat Agent feature to chat with an agent. Love that feature, rather than having to actually call and waiting in line for several minutes!!! She was able to look and see that my signal was weak. So scheduled an appointment for a Tech to come out that very same day. He was able to diagnose it right away. The connection fitting at the beginning of the line to the house was the problem. He cut it off and put another one on. Retested the line. Worked. Issue resolved!! But he even went further than that. He got up on the pole to make sure the other end of the line was ok. He was very courteous, friendly, and knowledgeable!! And Fast!! I think he was done in like 30 minutes. Bravo to Breezeline for the Great service from beginning to end.

Prompt and professional. Technician was friendly and helpful, he answered any questions and made this experience easy. Brandon arrived on time, actually a little early and quickly got me set up. I’m very satisfied.

Had 2 problems related to the change/upgrade to streaming TV. 1st was error in channel programming I received after the conversion - supervisor was able to fix the issue remotely & also reviewed my plan & found me monthly savings. 2nd issue was connectivity. The service tech spent a great deal of time and actually found several different problems. Each was corrected. He even came back to make some additional adjustments. My TV is now functioning great!

Breezeline is always professional and patient while describing anything. I was thoroughly impressed by the technician and he installed everything quickly and only left after we were totally set up. 10 stars.

Breezeline completed my router and streaming service upgrade process in a timely manner. I recommend upgrading all customers to this new technology. I am enjoying the upgrade and faster speed of the internet.

Breezeline removed 5 channels (59, 96, 97, 122, 136) from my package and did not replaced them with something equal. Agent advised me to download App and subscribe to those channels separately. I don't think it is good replacement. I can do it without agent advice. She transferred me to the Customer Service. I was waiting on a line for about 25min but nobody pick up the phone.