Breezeline Reviews

After forty years with ATT we recently switched to Breezeline and we now have a higher internet speed and the same phone products for less than half the cost. The salesman, Steven ** is easy to work with. No pressure. He went out of his way to answer all questions and he let us know that he will be there for us if we have any concerns in the future.

I have had AT&T for many years now and their service is fine actually. But it was tiring to need to call in every so often to get a better deal where at one point I just stopped caring. But a door to door gentlemen stopped by and convinced me to give Breezeline a shot because of their new network and fixed pricing for 5 years. And I have to say ever since having it installed early July it’s been great! Download speeds actually surpass what I had with AT&T fiber to the home and I’ve had no droppage. Anytime I have a small question I reach out to the representative who helped me and is quick to respond. I definitely recommend Breezeline now as it’s not remotely the same as the Breezeline it was a few years back.

Phil was very helpful & knowledgeable. He made the process of switching from Spectrum to Breezeline pretty seamless. He helped us secure discounted pricing. I was able to call him with the one question I had, and we worked through the issue very quickly. All of my devices are up and running. Lori and I would highly recommend dealing with Phil.

I did something unusual a few weeks ago. I entertained a cold call to my house selling Internet and TV services. I was seeking to change providers because of dissatisfaction with service & responsiveness. Phil, the salesman & apparently a customer service guy also was very effective in his presentation. He was clear, thorough and very engaging. When I needed help getting things set up in my house, he arranged for service the next day (a Sunday). Max showed up just ahead of the early part of the time slot. He listened to my concerns and assessed the situation. He completed the job very efficiently. My Internet now runs 9-10 times faster than before. I am a very satisfied new Breezeline customer.

Brandon was the first person I dealt with from Breezeline. He sold me on changing to Breezeline for TV and internet services. He left me his phone number in case of questions. I have used it and he has been great. He referred me to Ben for a question and he was very friendly and helpful to me. If these 2 men are representative of your company they should be congratulated.

I PAY a higher price for 500mbps internet from Breezeline, because I require the higher speed. My after checking my internet speed for the last 14 days, once in the morning and once in the evening, with 3 devices (phone, laptop, and alternate computer) not one day has registered over 188MBPS. They are providing me with less than half of the bandwidth I pay for, which, if I'm not mistaken, is fraud.

The worst internet service I have ever experienced. Constant outages and no answer for it from customer service. Never use this internet if you have other options. They are terrible.

Worst customer service experience ever. Called several times. Can't get a agent to say the same thing twice. Was charged incorrectly. Changes account. Was promised refund on old account. Months later, many calls later nothing. Just spoke to Tony, Tommy, Tohni???? Explained....he as if I have escalation number....said no, he hung.

Zero stars for customer service. Started calling on Friday for no Internet. Continuously called after work the past three days and got left on hold for HOURS just for the call to eventually time out and have to start over again. Online chat can't help with ANYTHING. They tell you to call another number to then be put on hold for hours and hours ... Can't even get through to cancel my account which is unacceptable....

I have had Breezeline for about 45 days and had a technical problem. I called customer service and they said it would be a 15-minute wait, so I called my salesman, Lucas and he helped me fix the problem in 5 minutes with a fantastic attitude - thank you, Lucas!!!

First, if you are getting a gift card promotion, you will not get it. You will have to call the company and ask for it. Took me 2 calls and still hadn't received any. 7 months after. Second, the service. Had to replace 2 routers and it was still horrible, my 3 year old modem and router were delivering way better performance than their equipment. And the third, if you cancel the service, you will be charged for the full cycle, no more prorated amount to pay, even if you used the service for 3 days. But when you report the 3 week outage, you will only be prorated the actual period from when you reported till when it was fixed. So if you didn't have time to report and was using the hotspot for work, they will not count it. Overall, feels like one sided contract.

Deceptive sales practice. Promising 1000 Mbps speeds but neglecting to mention that upload speeds are capped at 50 Mbps. Also they said I could use same connection but surprised at installation that they have to string a COAX cable across yard to make new connection. Also, even the download speed maxed at 800 Mbps at close range and went down to 250 on second floor. Finally, when trying to cancel service, the phone numbers all hang up when you enter passcode and the one number that DID transfer me to retention team had wait time of over 100 minutes. Atrocious customer service.

My bill went from $30.20 to over $73 in one month. I have been trying to get a hold of Breezeline for four solid days and no one has bothered to return my call. I have called three times each day and left my number and no response whatsoever at all. I have talked to the Customer Service people 10 times and told them that I have not been called back for days and all they can say is there’s nothing they can do for me. I would highly highly suggest you do not get Breezeline. It is probably the worst company out there right now. Beware!

I would not recommend Breezeline based on my experience. My bill increased from $54.99 to $79.25 on May 8. Since then, I have spent three days trying to cancel my service. Every call has involved waits of 45–90+ minutes, followed by a transfer to another department, another long wait, and eventually a disconnected call before my cancellation could be processed. A company should make it as easy to cancel as it is to sign up. My experience has been the opposite. I cannot recommend Breezeline.

Terrible service. Internet goes out at least once a day. Wait forever for an answer from customer service. Then they can’t help. They say there is nothing wrong. They have a monopoly here so they don’t care if it doesn’t work.

One star. Breezeline appears to deliberately make cancellation extremely difficult. I spent hours trying to cancel. Their written support refused and required a phone call. When I finally reached an agent, I clearly requested cancellation. They transferred me to the retention department, which then disconnected the call without cancelling my account. Customers can apparently subscribe easily, but cancellation requires navigating unreachable departments and disconnected calls. I have documented every attempt and am filing formal complaints with the FCC and BBB. Avoid Breezeline if you expect to retain basic control over your account.

I had one of the most frustrating customer service experiences I've ever had with Breezeline. I recently received a collections notice for a $160 unreturned modem tied to an account I opened years ago. I spent well over 4 hours on the phone trying to understand what happened because I moved out of the property in 2021 and had absolutely no idea the account remained open.

First of all, they call themselves a "Communication Company" and they cannot even communicate. I must say that they have the worst customer service. Good luck in trying to cancel. Their website has no information other than shipping equipment. Nothing about cancellations. Good luck in their automated phone calls, they keep dropping and when they call back, it goes straight to voicemail all the time, they are the only ones that goes straight to voicemail.

I have been without internet for over 24 hours. I call support. They say, "Oh it will be up in 30 minutes…." that’s been well over 24 hours ago.

I had internet up until my son's accident when I became behind on my bill. After making arrangements to pay, they still ended up discontinuing my service costing me an extremely expensive rate to get it back on. So I said no thank you. Send me a box so I can return your equipment. We'll instead of doing that, they decided to bill me even more for their property & then sent it to collation. I'd appreciate if they would send me a box so I can send them their stuff backfiredmm d jk

Tried to close service after prolonged waste of time on trying to get support. If zero was a possibility I would give it. Location Middle Neck Virginia. Chat does not respond. Just get nothing. Phone is just horrible. No help. Passed from one person to another. Tried to change to another modem, service technician was only marginally technically literate. Now nothing works including their modem. DO NOT USE THIS COMPANY.

Horrible company. Terrible customer service. Many ploys in place to avoid talking with or helping customers. We are without internet service for an expected 9 days. The company clearly doesn't have enough technicians to serve the areas they cover. They try to require customers to recite account numbers (really?) and PINs before communicating with you. We are on auto-pay and have never seen a bill. I've had no reason to log into my account (until now). And I'm locked out.

My family has been using Atlantic Broadband/Breezeline for the past 5~ years, since we’ve moved into our new home. There are some points where this is a great company, fast internet, etc., but the downsides heavily outweigh the good parts. Probably once every month or so, we must call and get someone to fix the wifi, sometimes working better than others. Around a year or so after we moved into our new to this home, they had us buy a new modem (not even going to get into how much that cost </3), which didn’t help at all, then made us pay for someone to come out and take a look at what was going on, which didn’t help at all.

19-minute wait time, ended up being 1 hour 1 minute on hold. The cancellation team was "conveniently" unavailable. Can I speak with a manager? "No." Save your headspace; if you have an option, don't do Breezeline.

THIEVES!!! They will do everything to keep your account open. I moved, I tried to transfer service. They are not accepted in most places. Breezeline. They take no notes from calls, they have a retention department, which is "hold" for 48min. Their entire policy is set up to take more and more money. They will not send the equipment return slip. After a 48min phone call? I learned you never give your phone number to them, just ask for an agent. If you tried to cancel or move? They ID your needs by that phone number. You will NEVER get anything accomplished.

Jack was very helpful and patient with explaining how everything will work. I had many questions for him and he had all the answers. I would rate him an A plus!

I have had many issues with Breezeline since the day it was installed. The town finally allowed another carrier and I tried to disconnect my service with Breezeline a week ago. I have not been able to and keep getting the run around. I have filed complaints with the BBB, the town, the FCC and now here. No one has been able to get a response from this company. What do you do when all avenues of communication have been unsuccessful?

I have never experienced a cancellation process as dysfunctional as Breezeline's. In fact, I'm still unable to cancel my account. I am moving and have been trying for weeks to cancel my internet service. Breezeline requires customers to call in order to cancel, but actually reaching someone appears nearly impossible. I've spent hours on hold, requested multiple callbacks that never came, and have had calls disconnected just as I was finally about to reach a representative. When I finally connected with a live agent through chat, I explained the situation in detail: I had already requested callbacks multiple times, already spent hours on hold, and was moving within days. Rather than providing any solution, the agent repeatedly told me to "call back" and request a callback—the very thing I had already explained was not working. Even more frustrating, the agent refused to answer basic questions:

Dominic was fantastic! He was super friendly and easy to work with. I highly recommend working with him.

They charge $5 for a paper bill but if you sign up for electronic billing, they don't sent you a bill regularly and are quick with the late fees. No offer to refund the fee, so you pay to pay either way. Terrible policy, shame we have a contract or I would have already left. Service is good, company not so much.

Internet is good, when it works. Experiencing frequent outages. The website that shows outages is often inaccurate, showing no outage when we have no service. Customer support often doesn’t know there is an outage. Contacting customer support is arduous trying to work through the automated system. There is no way to move through the system faster even when you know where you want to go. All customer support is outside the U.S. so all they know is what is on their screen. There is no way to talk to someone in your area. Agents either can’t or won’t escalate calls to management. And they are always “experiencing a high call volume” resulting in wait times of 30 minutes.

I'm an Xfinity customer for years but I noticed service at home would freeze or I would have to reset my Xumo box constantly. Wifi lagged. I switch to Breezeline when I moved and I love it. And the price is significantly cheaper.

The issue has been ongoing when I signed up out of Covid need. Breezeline sucks. I cannot even be bothered to recount what has to be over 100 times my service dropped in the last month alone, this has been like this for years. And I'm done. I got a new modem that never connected my phone. I called and after and hour, all they did was turn the modem off and on like 6 times and it did nothing. I am done paying for data in my home where I pay $100 for wireless. And the customer service is the worst. I actually cry when I realize I have to deal with them. Internet should not be this stressful.

Please be aware!!!! They are scamming us! They are calling you to offer a free one year SIM card!!! After 15 days you will receive the request to pay. Please pay attention!!! Big scammers!!!!

Worse service and support ever. Customer service just keeps transferring you from one line to another. 114 minutes wait to cancel service after waiting 86 minutes on hold. Run from considering Breezeline

Thank you to sales rep Jerome and the Breezeline team. His service was quick, friendly and he went the extra mile to make sure I got all benefits promised to me.

With the amount of money I pay for internet I should NEVER be disconnected. At the bare minimum give me a heads up that I'm going to lose service. Just moments ago I came home and noticed I had no internet.. It was around 7pm.. When I searched the outage I was advised service would be back by 730pm.. At 745pm still with no internet.. I searched again.. Now the estimated time for repair. 1130pm. What BS.. I don't know if there is better service out there.. But this service SUCKS!

For years I've been paying $125/month for 250Mbps. Now there is competition in my area at $60/month for over 1Gbps. I called to cancel and they informed me they have better deals at the same speed and price. My answer was why didn't you offer the better deal when it was available instead of waiting until I cancel? The reply I got was "well normally after the promotional deal is over customers call and ask about new pricing." I've had the service for over 23 years and they never once offered a better deal. Ok shame on me for not calling. So I noticed I got charged on the same day I requested to cancel. I was informed yes billing cycle is 1st until 30th of each month, but the auto pay is charged 10 days early. So no there won't be a refund and there's no pro rating. So take it for what it is but I've made it my mission to spread the word about Breezeline's customer service.

I never dreamed that a sales rep who came to my door would offer his cell phone number and respond to my questions and concerns with such stellar follow-through as Mr. Lucas ** has demonstrated. Lucas ** is a sales representative for Breezeline, and he has been accessible by phone each time that I had a question, needed verification, or required assistance. He called to check in with me the day that the breezeline Internet/streaming service was scheduled to be installed. Mr. ** also called after the service was installed to see if I had any questions or problems.

So far we have been satisfied with our service after switching from Frontier of over 20 yrs and saving a lot of money monthly.