Breezeline Reviews

I was very impressed with the technician in installing everything that was needed. He was very professional. My only problem was communication, as I have troubles understanding anyone with accents. Found out the next day I had a new box installed on the wall with white thin wiring, hooked onto the modem. Why? What is it for? That was not brought up and explained to me. And now, my printer is not working. Yes, I am hooked up to WiFi, but it doesn't accept it.

Breezeline did not have any promotion programs I could reduce my plan with as I am a senior citizen on social security so my budget is tight. I wanted to see if there was another loyalty program available and it was not. The new plan price doubled so I had to try another cable company. I did try XFinity however, I was not pleased as much with the service. My media streaming did a lot more buffering. My phone or WiFi data did not have enough strength to allow me to listen to music in my headsets while working in the yard. I was not aware that unlimited data on XFinity did have a cap on the data and every month I was getting emails telling me I had went over my data plan.

Primary cable box went out Sunday evening. Called Monday morning to report it. The trouble tech on duty put in a 'ticket' for me... said someone 'should' contact me later that morning. 1pm rolls past, still no call back. I call again. After verifying I'm me, lady states she sees the ticket. I ask, "5hrs into the workday... Why had no one called me?" Just said sorry, then moved on. Got all account info, informed me they no longer use my outdated equipment, so I'll need new. Thought I was cut off then hear a man's voice... Apparently I got transferred? A 3rd verification I'm me later, we're now on the way to getting new equipment. New equipment equates to lower monthly fees? That's nice.🙂. They can install it the following morning?... That's great! Technicians were great.

To whom it may concern: A few days ago I contacted customer service at Breezeline regarding a problem with the internet on a recently installed television. I first spoke to Dakota at your customer service number. He was courteous and professional but couldn't fulfill my request until he spoke to his supervisor, Peter. I explained that the internet on the television, installed the day before was very poor. Dakota suggested a booster be installed and that he would have it sent in the mail. I then requested that a Breezeline technician in the area come out and install it instead of waiting for it in the mail!

I have been a customer of Breezeline for a little over a year and recently decided to add my mobile phone to their service. However, timing is everything and while waiting for my new sim card to arrive for the phone switch-over, my computer died. That put me in a position of bringing home a new computer, but then suddenly also not being able to locate my username or password for either my Breezeline account or the wi-fi (that also supports my tv and printer!)

Their service stinks. Never works. Always out and bill keeps going up. Time to find something new. We are sick of it. You call and put on hold and passed person to persons. If they ride around they would see how many trees are on their lines but never remove me. Ridiculous.

Customer representative Elda ended the chat without notification and not allowing me to type in my question. Not helpful and infuriating to get the chat cut right in the moment of typing the question!

Very kind and professional! Took care of what I needed him to do! Thanks for time today. The biggest problem was the wait to talk to a live agent. After that it didn’t take long to deal with the problem!

If possible to rate as less than 1 star, I would! They couldn't even email a label to return the equipment correctly, a customer service lead said it was cheaper to pay than buy a plane ticket back to where the equipment was and supervisors lied about not having a manager to speak too then transferred the call too them! I could go on however it's not worth the time to spell out every detail of their lack of professionalism and ability to perform any of their duties.

Prices are too high, connection is unreliable, customer service is not great. Been a customer for 5 years. Tried to have them maintain a price match with current companies. Was met poor customer service. Called to cancel service. Was on hold for 2 HOURS. So I figured let me call on a different phone and inquire about upgrading service and a person answered within 30 seconds. I asked if that department handles upgrades and cancellations. They said yes, so I asked why have I been on hold for two hours if that person picked up immediately? Didn't get an answer. If you're reading this to see if Breezeline is for you. It's not, find someone else. If you're reading this because you're also a pissed off customer. Call and ask to upgrade service, you'll get a much faster response.