Breezeline Reviews

I never dreamed that a sales rep who came to my door would offer his cell phone number and respond to my questions and concerns with such stellar follow-through as Mr. Lucas ** has demonstrated. Lucas ** is a sales representative for Breezeline, and he has been accessible by phone each time that I had a question, needed verification, or required assistance. He called to check in with me the day that the breezeline Internet/streaming service was scheduled to be installed. Mr. ** also called after the service was installed to see if I had any questions or problems.

Installation was done on time and everything was completed as stated in the original contract. A few Minor glitches were addressed immediately by Craig ** my sales representative. He personally took time and came to the house to make sure everything was smooth. Very professional and reliable. The service was truly appreciated. Got the new service switch from ATT to Breezeline started out on the right track. Thanks again Craig.

Great experience with sales, Craig **, he was very honest and helpful and followed up with us the next day to make sure all was well and that the implementation went smoothly. Installation went very well and tech was here and gone in an hour and a half. TVO is working as billed. At this point we are happy to be with Breezeline.

I recently switched from Spectrum to Breezeline solely because of Merick. From the start, he was professional yet funny, informative, polite and engaging with my sister who has recently entered hospice. Merick was and still is, so helpful and supportive when I thought I could install the equipment myself. Well, I’m not as smart as I thought I was! He quickly set up an appointment with the tech to come out to assist with the install of 4 boxes. Hamaz, the technician, was so helpful and funny! I appreciated his expertise and patience with me as he showed me how to use the tv. He was quick and well informed. I will absolutely recommend Breezeline to my friends!

Fortunately, we just changed to Breezeline as we were unhappy with our previous carrier's customer service and pricing. Everything from the sale to set-up to using the cable and internet has been SMOOTH. Our installer was on time and did a great job. I want to thank Aamar in sales for all his help. We are not always the most savvy but he answered all questions via text quickly and everything has been great.

With the amount of money I pay for internet I should NEVER be disconnected. At the bare minimum give me a heads up that I'm going to lose service. Just moments ago I came home and noticed I had no internet.. It was around 7pm.. When I searched the outage I was advised service would be back by 730pm.. At 745pm still with no internet.. I searched again.. Now the estimated time for repair. 1130pm. What BS.. I don't know if there is better service out there.. But this service SUCKS!

For years I've been paying $125/month for 250Mbps. Now there is competition in my area at $60/month for over 1Gbps. I called to cancel and they informed me they have better deals at the same speed and price. My answer was why didn't you offer the better deal when it was available instead of waiting until I cancel? The reply I got was "well normally after the promotional deal is over customers call and ask about new pricing." I've had the service for over 23 years and they never once offered a better deal. Ok shame on me for not calling. So I noticed I got charged on the same day I requested to cancel. I was informed yes billing cycle is 1st until 30th of each month, but the auto pay is charged 10 days early. So no there won't be a refund and there's no pro rating. So take it for what it is but I've made it my mission to spread the word about Breezeline's customer service.

So far we have been satisfied with our service after switching from Frontier of over 20 yrs and saving a lot of money monthly.

Great company. Great price and the guy made everything smooth.

I recently switched from Spectrum to Breezeline and the service so far is great! The speeds on the internet are fast! Merick did an awesome job on getting things set up. Great customer service Merick.