Breezeline Reviews

Yesterday was one of the most challenging days of my life. I was in the process of opening a new group home, and several unexpected and stressful circumstances occurred throughout the day. However, the absolute highlight was meeting Zan, an outside sales representative for Breezeline who happened to be working in the neighborhood. Coincidentally, I had been awaiting my Breezeline internet installation, and due to time-sensitive business needs, it was critical that service be secured immediately.

I was very impressed with the technician in installing everything that was needed. He was very professional. My only problem was communication, as I have troubles understanding anyone with accents. Found out the next day I had a new box installed on the wall with white thin wiring, hooked onto the modem. Why? What is it for? That was not brought up and explained to me. And now, my printer is not working. Yes, I am hooked up to WiFi, but it doesn't accept it.

Breezeline did not have any promotion programs I could reduce my plan with as I am a senior citizen on social security so my budget is tight. I wanted to see if there was another loyalty program available and it was not. The new plan price doubled so I had to try another cable company. I did try XFinity however, I was not pleased as much with the service. My media streaming did a lot more buffering. My phone or WiFi data did not have enough strength to allow me to listen to music in my headsets while working in the yard. I was not aware that unlimited data on XFinity did have a cap on the data and every month I was getting emails telling me I had went over my data plan.

Primary cable box went out Sunday evening. Called Monday morning to report it. The trouble tech on duty put in a 'ticket' for me... said someone 'should' contact me later that morning. 1pm rolls past, still no call back. I call again. After verifying I'm me, lady states she sees the ticket. I ask, "5hrs into the workday... Why had no one called me?" Just said sorry, then moved on. Got all account info, informed me they no longer use my outdated equipment, so I'll need new. Thought I was cut off then hear a man's voice... Apparently I got transferred? A 3rd verification I'm me later, we're now on the way to getting new equipment. New equipment equates to lower monthly fees? That's nice.🙂. They can install it the following morning?... That's great! Technicians were great.

To whom it may concern: A few days ago I contacted customer service at Breezeline regarding a problem with the internet on a recently installed television. I first spoke to Dakota at your customer service number. He was courteous and professional but couldn't fulfill my request until he spoke to his supervisor, Peter. I explained that the internet on the television, installed the day before was very poor. Dakota suggested a booster be installed and that he would have it sent in the mail. I then requested that a Breezeline technician in the area come out and install it instead of waiting for it in the mail!

Rawad is the best there is!!! I was paying a lot more than I should have been with Spectrum. This gentleman saved me about $200 a month and Improved the overall service in my home. I would highly recommend the switch over. They've made lots of improvements.

I like Brandon **, he was a great sales man and I am extremely happy with his service and Breezeline's deal was amazing. I recommend breezeline to my family and friends and can’t wait to get hooked up

Merick is a. KEEPER!!! 👍👍👍😁 Great help and we saved over $100!! He made everything very clear! He took his time with me and gave me GREAT customer service! Breezeline’s “new approach to telecom” is exactly what the industry needed!

I never opted for paperless billing, yet they never send a bill. Their payment center 800 number is always down and I am told that I need to download their app to make a payment. To top it off, if you have to use a live agent because of their electronic billing being down they charge US, THE CONSUMER, an inconvenience fee of $5.00.

Horrid, absolutely horrid. They tell you to use a callback instead of waiting, then after you get a callback, they somehow always have to transfer you to someone else where you have to wait 45 minutes or more. Absolutely disgusting. Also you either get one of two types of service reps, either the overly tired one or the sharp and rude one. You'll never get a friendly voice who's trying to help. You might also get completely disconnected and hung up on while waiting on the line to speak to someone. If I could give 0 stars I would. I constantly pray I never have to deal with their customer service because it is the absolute worst I've ever had in my life.