Breezeline Reviews

I did something unusual a few weeks ago. I entertained a cold call to my house selling Internet and TV services. I was seeking to change providers because of dissatisfaction with service & responsiveness. Phil, the salesman & apparently a customer service guy also was very effective in his presentation. He was clear, thorough and very engaging. When I needed help getting things set up in my house, he arranged for service the next day (a Sunday). Max showed up just ahead of the early part of the time slot. He listened to my concerns and assessed the situation. He completed the job very efficiently. My Internet now runs 9-10 times faster than before. I am a very satisfied new Breezeline customer.

Brandon was the first person I dealt with from Breezeline. He sold me on changing to Breezeline for TV and internet services. He left me his phone number in case of questions. I have used it and he has been great. He referred me to Ben for a question and he was very friendly and helpful to me. If these 2 men are representative of your company they should be congratulated.

I never dreamed that a sales rep who came to my door would offer his cell phone number and respond to my questions and concerns with such stellar follow-through as Mr. Lucas ** has demonstrated. Lucas ** is a sales representative for Breezeline, and he has been accessible by phone each time that I had a question, needed verification, or required assistance. He called to check in with me the day that the breezeline Internet/streaming service was scheduled to be installed. Mr. ** also called after the service was installed to see if I had any questions or problems.

Installation was done on time and everything was completed as stated in the original contract. A few Minor glitches were addressed immediately by Craig ** my sales representative. He personally took time and came to the house to make sure everything was smooth. Very professional and reliable. The service was truly appreciated. Got the new service switch from ATT to Breezeline started out on the right track. Thanks again Craig.

I recently switched from Spectrum to Breezeline solely because of Merick. From the start, he was professional yet funny, informative, polite and engaging with my sister who has recently entered hospice. Merick was and still is, so helpful and supportive when I thought I could install the equipment myself. Well, I’m not as smart as I thought I was! He quickly set up an appointment with the tech to come out to assist with the install of 4 boxes. Hamaz, the technician, was so helpful and funny! I appreciated his expertise and patience with me as he showed me how to use the tv. He was quick and well informed. I will absolutely recommend Breezeline to my friends!

Tried to close service after prolonged waste of time on trying to get support. If zero was a possibility I would give it. Location Middle Neck Virginia. Chat does not respond. Just get nothing. Phone is just horrible. No help. Passed from one person to another. Tried to change to another modem, service technician was only marginally technically literate. Now nothing works including their modem. DO NOT USE THIS COMPANY.

Horrible company. Terrible customer service. Many ploys in place to avoid talking with or helping customers. We are without internet service for an expected 9 days. The company clearly doesn't have enough technicians to serve the areas they cover. They try to require customers to recite account numbers (really?) and PINs before communicating with you. We are on auto-pay and have never seen a bill. I've had no reason to log into my account (until now). And I'm locked out.

My family has been using Atlantic Broadband/Breezeline for the past 5~ years, since we’ve moved into our new home. There are some points where this is a great company, fast internet, etc., but the downsides heavily outweigh the good parts. Probably once every month or so, we must call and get someone to fix the wifi, sometimes working better than others. Around a year or so after we moved into our new to this home, they had us buy a new modem (not even going to get into how much that cost </3), which didn’t help at all, then made us pay for someone to come out and take a look at what was going on, which didn’t help at all.

19-minute wait time, ended up being 1 hour 1 minute on hold. The cancellation team was "conveniently" unavailable. Can I speak with a manager? "No." Save your headspace; if you have an option, don't do Breezeline.

THIEVES!!! They will do everything to keep your account open. I moved, I tried to transfer service. They are not accepted in most places. Breezeline. They take no notes from calls, they have a retention department, which is "hold" for 48min. Their entire policy is set up to take more and more money. They will not send the equipment return slip. After a 48min phone call? I learned you never give your phone number to them, just ask for an agent. If you tried to cancel or move? They ID your needs by that phone number. You will NEVER get anything accomplished.