Kinetic Reviews

Kinetic was faster than our former internet and also cheaper. The installation was good as well. They had to bury my line. And I wasn't really happy with that, because if this line ever gets messed up at the far end, they have to rebury a whole new line. And it does. My neighbor who lives about half a mile away has hit that cable two or three times and, one time, jerked it off the pole and broke it. I reached out to a crew to come up here and bury a new cable. Other than that, everything's been good with them. And a lot of that's not their fault, other than my neighbor.

We tried Spectrum with Roku and Apple TV. For some reason, we couldn't get a good connection between the two. We could get some channels and not the others, then there was constant buffering and loss of power. So we looked around for another provider. We live in a new subdivision and they put Kinetic fiber in, but nobody got it for a while. But when we had the opportunity, we got it and we've never been disappointed ever. It really is an awesome thing, plus, the price and service are good. And I see all these commercials on TV, but I know people that struggle with those other services.

I would recommend anybody to switch over to Kinetic. It has been a great experience. Kinetic is tied somehow to my AT&T account. I just heard that with our AT&T, we could get a lower monthly bill. It's weird that it turned out the way it did. We were getting a high-speed internet through another service, and we were having a lot of problems. They came in, offered us fiber optics, and we took them up on their offer. We had that service for four months, but we could not get any reception throughout the house. They came in and put new modems. But we had horrible service. I heard that we could save money by switching over to Kinetic. So, we did that, and we've had great service ever since. The installers did a quick job. They were professional. The people that came out and buried the line, and did a good job in the backyard.

I was dissatisfied with my current provider, which was my first reason for deciding to go with Kinetic, and then the sales rep came and offered fiber to my house, which was a lot faster than what I had previously. He explained the different things that they were doing with Kinetic and the billing stuff, and presented me an offer. And I took it. The installation went well. My house is very long, so they installed one router on one end of the house. On the other end, I wasn't getting very good coverage. We installed another router on the other side and it helped, but it didn't solve my problem. That's a follow-up conversation I'm going to have to have.

I was living in Dallas last year and I moved to Houston, Richmond area. I was looking for an internet provider and did my due diligence. I came across other service providers but what stood out most about Kinetic was the reviews that I saw online were good. I called Kinetic customer service, and the lady on the phone was so kind and professional. I received fantastic customer service. She walked me through all the steps of signing up. There was also a deal going on at that time. If I signed up, there was a $300 gift card. She walked me through all the details of what I was getting including the speed. I signed up and when the technician arrived for the installation, he was really good and friendly. He explained everything to me and that made me to stick with Kinetic.

Absolutely fantastic service. Was able to get to customer service in less than 2 minutes and they resolved my issue right away. Great company and a lot better than Windstream used to be!

Cancelled service due to connectivity issues. I have been trying to get a refund of over $100 for going on 2 months. Different stories from different customer service agents telling me it was issued then not issued then it was being processed. Never offered a refund directly to the cc card that was used for billing (paid on time monthly). Now being told a cc refund couldn’t be issued due to it being over 45 days. Asked for supervisor, sent to supervisor then back to care call center then to financial and now back on hold due to account not found. Now on call for over 50 minutes with no resolution or refund update. An hourly fee should be charged TO the company for time wasted on the phone trying to get a refund.

Called this evening about constant speed issues. Customer service was only interested in talking over me rather than helping me with my issue. I've only just started with Kinetic after years with a T-Mobile hotspot. My hotspot currently is faster than the Kinetic connection. Customer service was a total waste of my time. Would NOT recommend Kinetic to anyone.

There was a flyer that was passed around in the neighborhood and I was tired of Cox, and I decided to go with Kinetic. The speed is better because I can handle conference calls better. But reliability is not even close. It's far superior. I use it for streaming TV, work and conference calls, and I have a teenage son who is into gaming. People asking about changing to Kinetic should 100% do it today.

We have their service in Toonerville Dalton. Sadly our neighbors pay less for their package. But has better service. We went with the bigger package. 2g fiber and we been on the phone for over 6hrs or better trying to get our service better. They do not want to send tech out to check the line from pole to the house. Speed test on Ookla is 17/17. Best we have had is 167/154. But yet we pay 90.00 for the 2g package. With two extenders. After looking into it, their service only covers like 27% of Dalton. We had Spectrum before. We had better service with them. Pretty sad they will not refund. Like I said. Yet they will not send a tech out to make sure the line from pole to the house is 100%. Double check before getting their service.

We've had a couple different internet providers. Someone showed up one day, came in and offered Kinetic's service. The monthly average bill was low compared to the others, so we went ahead and signed up for that. I then started working from home and needed faster internet, so we did that with Kinetic as well, and that went very well. We have had several service outages and getting ahold of someone is absolutely ridiculous.

With the companies around the area, Kinetic seemed like the best choice. When I signed up for it, they were offering the bundle, a discount with AT&T. Most times, I hear people doing the phone service with their service that they offer, but they go outside and bundle it together with AT&T instead of having their own service with it. So, I thought that was pretty cool. They also gave me a reward for joining. It was a welcome bonus. I've had them for about a year now and I've not had an outage. When I've had an issue, they were on top of it. Most of the time, I have to wait a week or two and they were straight on it. I highly recommend Kinetic. It's the best company out there.

I got Kinetic in November last year. It keeps my tablet running. That's about all I use it for and I'm happy. I like it a lot better than Spectrum.

I called up Kinetic to get my bill lowered. My bill went from $36 to $80 in one moment. But finally, I got it down to where I could afford it. I can afford it now. I came over here from Fayette, and I didn't have internet when I came here. The installation was fine. The service is extremely helpful. I like it. I'm extremely happy with my Kinetic.

My experience with the Kinetic sales team when I inquired about their service was pretty good. It's been a year since I've had their service and it hasn't been bad and I've done a recommendation for them. There was one technician I had an issue with, but I've heard he's not with Kinetic anymore. It was pretty much his attitude. The first time when he did something, things never worked.

Kinetic was recommended to us by the people we bought our house from and we liked the price. The sales team was very nice. For the most part, the service is pretty good. But we notice that when we watch television on something popular, and there are a lot of people watching that show, we get buffering. But if it's just our streaming, it's usually good. If it's on network television, then we get buffering.

I've got no problems with Kinetic. I tried Spectrum, and I had a terrible experience. I had Kinetic before, and I had a good experience, so I went back. Kinetic is much faster and Spectrum is super slow and they had technicians here eight times, and they never could figure it out. After two months, I was just done. I work from home, and I've had no problems with Kinetic. I definitely would recommend it.

The Kinetic rep I worked with was Alan, and he was very polite and very knowledgeable. Everything was perfect in my experience, and everything has been fine. He walked me through how to sign up. The installation didn't take long, and it was very convenient.

Kinetic's service has been very good so far. I like their speed and price as well. My son does some gaming. We do streaming video and just internet access. Communicating with them has been very easy. They did the installation fairly rapidly. I’ve had them for three years now.

I've been with Kinetic going on eight months now and other providers don't work for me. I like Kinetic so much better than anything because they work with me and they understand me, so I'm gonna keep them as much as I can. I'm going back to school and I'm using it for my schooling, my TVs and stuff like that. I give them 100 stars because I love the service. It's fast and reliable and more accurate. It's the best service one can ever make their decision on.

A Kinetic salesman came to my door. I went with them, and it’s been a month now. I've got 1 gig. I was at 2, and I couldn't afford it, so I went down to 1. They were pretty honest with me about it, though.

I had Kinetic five years before I had it cut off then I had it reinstated. The customer service was great. I streamline most shows on TV with internet and the service has been fine. Kinetic is the best route to go if someone's living on a fixed income. I even told my neighbor about it and she's supposed to be calling and getting it too.

I don't how this company can still be allowed to be in service first off. My internet has been off since 8am this morning because someone made a mistake and shut ours off (my bill is setup on automatic payment) and it is now 7 pm. I was told that our services would be back on in 1-4 hours and which it has still not been turned back on. Now my wife who is deaf relies on wifi for video calls from doctors, schools, etc... What if an emergency was to have happened while I was not home, she would not have been able to get ahold of anyone bc we live out in the country where we have no cell service.

A Kinetico salesman was walking around our neighborhood, beating on everybody's door, and asking about it. He made a good presentation and I ended signing up for internet service in our home. My wife and I are involved in the community with different aspects, so we use our computers a lot for that. The internet speed seems fine to us and their website is easy to use.

I’ve always been with Kinetic. I like that their service has been convenient. I use their service for phone calls, games, and Facebook.

My experience with Kinetic has been excellent. The people have been very nice, and I have good coverage. If something goes wrong with it, when I call, they come out as fast as possible and get me fixed up. And when they're here to get it fixed up, or I'm on the phone with them, or I have questions, they're very kind. They're very patient. They're never like I'm a bother. I also used to have it when we lived in the country. I forget how big it was. I can go sit anywhere in my backyard. And I know that I've been on the phone, and I can go to the dumpster and I'm still covered.

We're streaming TV through Kinetic. They gave me a great rate. Spectrum talked me into coming back to them when I called to cancel. Kinetic gave me a better rate, so I stayed with them. The last couple of days, the service hasn't been great, but usually, it is pretty good. We've been using Kinetic for three years. During the installation, their guy came in and he told me what he was gonna do, and he said, “Yeah, I'm not going to do anything without telling you first,” and what he did was, he came in from the pole and just got to the house. I just assumed he would come into the house in the same spot that everything else came into the house, but he didn't go to the back corner of the house. He just went straight down. It looks tacky as hell. It looks terrible, but it was done.

I had a door-to-door salesman from Kinetic come by. I was with another fiber company in town, and he offered me a better deal, price-wise. It's the best price I can get right now. I was paying 124 for another company. Theirs is $89 guaranteed for three years. So, price is reasonable, considering I’m getting two gigabytes. The install was simple. They use the same equipment that was already here outside, and they put a different router inside. The service seems to be okay. There are very few outages. I don't seem to have too much trouble with it. I'm on a computer all day. I'm on pretty much all the time I'm home. I repair computers and stuff too in my spare time. So, I have the two gigabyte system for downloads. I tell people all the time about Kinetic. I work in various places. In fact, I've had three places install it on businesses because I recommended them.

We've been fine with Kinetic. I had been with another company ever since 1978. I was getting good service, but it was too expensive. We had to cut things down since we're trying to retire. Some young man was coming around doing a survey for Kinetic. We switched and we're doing Roku on our TV and it's worked just fine. I'm retired now, but I do my games and stuff, too, with Kinetic. Overall, we've not had any really bad experiences. Whatever happened, if it had went out of something, they're quick to take care of it and we hadn't had it to go out too much at all.

I had Kinetic internet, and I changed it back to AT&T Internet Air. I'm a loyal customer. I've been with AT&T for over 25 years, and I was with AT&T Air first. I had it for only a month, and I got a notice that said they couldn't offer it. New York State won't let them offer it in this area anymore. So, I had to scramble around and get internet, and I went to Kinetic. I was scared to go to Kinetic because I'm an old Alltell customer. That was back in the DSL days, and the internet was awful. I got no other choice but to go to Kinetic, figuring I'm gonna have crappy internet.

People that lived in the home before me told me about Kinetic. It's also the only one out here with fiber internet in Northern Georgia. Their sales representatives have been fine. Kinetic is overpriced, but other than that, I haven't had any problems. Quality is good.

We're happy we switched and Kinetic has been good. We're old and we're not gamers, but our computer is on Kinetic. It's so much better than what we had before. I'd recommend it and I have.

We have a place in Ohio where we were limited to very few services. I got a flyer in the mail and Kinetic was running a special at the time. It was a pretty good price, so I gave them a try. So far, we're very pleased with their service. The only drawback is that at our lake house, the electricity goes out a lot of times and when that happens, we lose internet. Other than that, communicating with Kinetic has been very easy. I telephone in, they tell me what to do on the little modem, and I haven't had any problem. Their price has been satisfactory, too and I would hate to see it go up like everything else in the world because of how the economy is. We have them in a vacation home and we're hoping we can afford to keep the TV and internet up there. All in all, Kinetic worked out very well with us and I would advise others to not be afraid to try it.

I've had Kinetic for about four years, and I have nothing but praise to say. If I have an issue, which is very few and far between, I call them and they get it taken care of. I did go with Spectrum, and that's why I went to Kinetic because the price and service were awesome. They're much better than Spectrum.

Kinetic left something on my door when the fiber optics came through our neighborhood. I was with T-Mobile and it was wireless off of an antenna, but I felt better with the fiber optics and the internet being better to me. Kinetic is great.

Kinetic stopped by my house and was doing a special rate. That was why I ended up switching to them, and they had the higher speeds. Mostly, I liked their price and the speeds. My experience has been great. It was an easy process once I scheduled the reservation. They came and hooked it in. I've had to call once before just because the price kept increasing, and then they ended up lowering it back down for another year. Communicating with Kinetic is fairly easy.

We had cable TV and cable TV just didn't cut it. They did for a while, and then they monopolized. They became too expensive, so out the door they went. Who wants 300 channels that you don't even look at and be charged for it? So, we switched to Kinetic. I like their price and reliability. There's no point in paying for anything if it's not going to be reliable. The quality of their service has been about the same since we started and I give them 5 stars. There was one interruption, but that was because of an outage because we had electrical issues from a storm. Overall, I don't really have any issues with Kinetic. We use their service for our cellphones and when we watch TV.

There was someone who knocked on our door for sales for Kinetic. The main thing that was selling us was that it was cheaper than Spectrum, and it offered more service than what Spectrum was offering. I went with them, but I’ve had some bumps. There were a few times when we were offered promotions, and then it seemed that the promotions lasted not as long as they made it sound. We've also had a little bit of an issue with speed every now and then, but it seems to be resolved fairly quickly. Communicating with them has been easy. They have an app and a phone number that we use a lot. Their app, however, is a little glitchy. Currently, I cannot access the app. When I changed my Wi-Fi, we went from 300 megabits to a gigabit. And somehow, during that transition, it messed up the app to the point where I can't really get onto it. It'll just show it loading. I've tried calling a couple of times, but they can't seem to figure it out.

Kinetic has been wonderful. I have nothing but good things to say about them. I've been with the same company for 26 years. Since I bought my house, I've been with the same company. They've changed hands a couple of times, but it's always been the same company to me. Every time I've had a problem, they've addressed it immediately. Customer service has always been more than helpful to address any problems that I've had.

Kinetic is a good service for our area. I'm satisfied with it. I had the regular cable service, and then went with the fiber optic. When I've had issues with it going out, service technicians have always been really helpful and prompt. Because I worked from home for a while, it was really important to have the internet.