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About Kinetic Internet by Windstream
Windstream is an internet service provider with speeds up to 100 Mbps. The company provides unlimited internet usage with no data caps or overage charges. There are also no long-term contracts, so customers aren’t locked into a commitment and can cancel anytime.
What is Windstream Internet?
Windstream is a high-speed broadband internet service provider that operates in some parts of the United States. It provides DSL internet, which connects through a phone line at a much faster rate than dial-up speeds.
The company’s offerings vary by state. One factor to note is that the internet speeds available to you also depend on your location. Some communities get speeds up to 1 Gbps, while other places may have much slower speeds. Because of this, pricing also varies widely by area. It’s essential to look at what Windstream provides in your city to know whether it’s the right choice for you.
Windstream Internet plans
The Windstream website offers three main internet plans: Kinetic 200, Kinetic 500 and Kinetic GIG. Depending on where you live, Windstream might offer bundle plans with TV and phone services at a discounted rate. Other possibilities that may be available in your area include Kinetic 25, 100 or 400, which are internet-only packages.
- Kinetic 200 offers up to 200 Mbps of high-speed internet. This plan is suitable for entertainment. Customers can download HD movies or shows, stream HD video on multiple devices or play multiplayer online games.
- Kinetic 500 offers up to 500 Mbps speeds. This plan works best for heavy internet usage, particularly if there are multiple people in the house. It lets you download large media files and stream music and video on several devices at once.
- Kinetic GIG provides speeds up to 1 Gbps. This is the best internet experience Windstream offers. The company recommends it for households using lots of smart home technology.
Windstream Internet prices
Windstream Internet prices typically range from $35 to $90 per month. The cost of Windstream's internet service varies based on the package you choose and your location. Contact a Windstream customer service agent to get pricing information for your specific location.
There are some other pricing factors to keep in mind. Often with internet service providers, your initial cost is a promotional cost and the price raises after the promotion period ends. It’s important to find out whether the price you’re paying is a regular or promotional offer. Windstream offers a discount for low-income households through the federal Lifeline Assistance Program.
Windstream Internet FAQ
Where is Windstream Internet available?
Windstream Internet is available in the following states:
- New Mexico
- New York
- North Carolina
Is Windstream Internet DSL or cable?
Windstream offers DSL internet service. This type connects through your phone line instead of a cable.
Does Windstream Internet require a phone line?
No, Windstream Internet does not require an active phone service.
Does Windstream have a data cap?
No, there are no data caps with Windstream plans.
Is Windstream Internet good?
Whether Windstream internet is a good choice for you depends on one major factor: your location. There are vast differences in internet speeds based on your state and city. The best way to know whether Windstream internet is right for you is to find out precisely what is available in your location. There are some excellent things about Windstream, particularly the lack of data caps and contracts. So if the speed and the price in your location work for you, Windstream can be a worthy choice.
ConsumerAffairs has collected 767 reviews and 1,266 ratings.
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Reviewed Sept. 16, 2023
I was mislead when signing up for internet. I was told it would be $20/month for the first 2 years and I would receive a $200 prepaid Visa card for signing up. I have a witness that was present when I signed up My first bill was $$40.37 and my 2nd bill is $51.32. I haven’t received a $200 prepaid Visa card. I have canceled my service and plan to make a formal complaint to my attorney general and the BBB.
Hi Billina, I regret that this has been your experience. I am happy to assist with any billing concerns you have. You can email me directly at email@example.com. <Alaina
Reviewed Sept. 15, 2023
I’m writing this as I’m going on my 3rd day without internet. This feels very much like the last time when I went 8 days without the internet. It ended up being that I needed a new modem that time. 8 days for that!!! At first they thought it was an outage (that’s typical) and didn’t send anyone out for a few days and then when they assigned a person to come out, they kept having it reassigned for another 4 days. This time around, they sent someone out first and is now saying it’s the tower. They literally say whatever to pass the problem on to someone else. Can’t get a supervisor on the phone. You can’t get updates from anyone in the company because no one shares info or talk to each other.
One time my neighbor drove to the tower to find out an estimated restoration and what the issue was. Is that really necessary, you are after all a company in the tech industry. Can you not update your customers?! Not ONE single person in this company cares about their customer. Like other reviews I’m in a rural area and they are my only option. I can’t believe I have to pay $85.00 a month for this crap! Oh and Windstream, your employees are enjoying their day on your dime. I get updates saying someone is being sent and they aren’t actually coming out. They seem to be making it look that way though. It’s happened more than once. I literally won’t buy another home that only offers windstream.
Hi Ashley, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at firstname.lastname@example.org. <Alaina
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Reviewed Aug. 30, 2023
We have been without internet service for 9 days now and very little to none help from this company. I don’t give them a zero (0) because there are no options to do so. We have called customer service, visited the store in town here in Cornelia and I can tell you that we have received to help whatsoever. Stay away from this company! If you have other option don’t fall in their trap. They promise great service but as a company they are not prepared to do so. What else can we do? We need other provider in town and I can guarantee that they will lose the majority of their customers. Help, help, help!
Hi Raul, If you are still having trouble with your service I am happy to assist. You can email me directly at email@example.com. <Alaina
Reviewed Aug. 24, 2023
I have had Kinetic fiber optic service for a year now. I have had to call at least 6 times because my billed was doubled, increased by $30, was charged twice, in one month they gave a credit and then double charged. Keep a eye on your bill even if you have auto pay bc they will rip you off every chance they get. I could understand the pricing if the internet was consistent and good, but it drops frequently and runs slow a majority of the time. If there were more options in my area, I'd switch to another provider in a second. Watch your bill!!!!
Hi Nyckie, I regret that this has been your experience. I am happy to assist with any billing concerns you have. You can email me directly at firstname.lastname@example.org. <Alaina
Reviewed Aug. 19, 2023
I have had service with them for a few years. I have been without service at times for weeks. One time I was without service for 3 weeks out of the month. I had service appointments and they'd cancel them but if we cancel we get charged $50.00. They have a box fan and a cheap awning at the end of our road trying to keep the power going. It's ridiculous. This is a HUGE company and everywhere else I see their boxes.. They don't have box fans or awnings over them. They should be able to take care of their customers better. I pay my bill every month like they expect me to. I expect better equipment and service from them.
Hi Jennifer, I regret that this has been your experience. I am happy to assist getting this resolved. You can email me directly at email@example.com. <Alaina
Reviewed Aug. 19, 2023
Numerous phone calls & told there is no supervisor available. End of April bad storm knocked out phone and internet lines that needed repair including easement lines running parallel to street. Kinetic servicemen came out & repaired service, but nothing has been done about easement lines blocking our 2 drives. Servicemen painted the black line orange and set 2 orange cones up blocking our drive. My husband 5'9"can reach over lines that have been blocking both our drives. Our travel trailer is visible from street that we’ve been unable to take out once this summer.
The pole leaning is not electric companies because their lines are over 20 feet from this pole running across our property not street. Then someone decided to call the electric company using my name and phone number again getting the serviceman reprimanded since this is like the 6th time he’s been out over the matter that is not an electrical power pole. We know the electric serviceman because we are electrical contractors. Someone needs to fix the problem and make this right.
Hi Geneva, I regret that this has been your experience. I am happy to assist getting this resolved. You can email me directly at firstname.lastname@example.org. <Alaina
Reviewed Aug. 10, 2023
Two bad points about this company, as we all can see from other reviews, they score really bad in customer service, long hold on calls, average 1h+. I keep losing my internet very very frequently and every time I do lose it asap have to call. Wait over 1h and schedule a tech for several days ahead, in rural area they are monopoly and that’s why the abuse, if you can choose another company please do, this one is a ripoff.
Hi Marcelo, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at email@example.com. <Alaina
Reviewed Aug. 4, 2023
Two days in a row I've lost time at work for this. Trevor and Jordan both need fired. Trevor that's been here multiple times lied yesterday and said he couldn't find my home. Now Jordan didn't show up either. A company this big should be a lot more professional. Neither ever even texted or called to tell me what's going on. He was supposed to be here between 10 and 12. I've been here ALL day losing money from work. Same as yesterday. The local technicians of Livingston/Mt. Vernon, KY area really needs investigated. It's bad enough that for my roughly 5 years of paying between 75 and 85 a month (internet only and less than 5mbps) that I still have to call every time it rains.
Based on my experiences with Windstream this is the worst company I've ever seen. Get your ** together or quit charging me 85 bucks a month. This slow internet (on its good days) isn't worth 50 and then add on technicians that won't show up for their appointments, making me lose time from work then it's a pretty horrible company. Fire them and get someone that wants to work. I could easily do it and if you'd match or beat my current pay I'd do it. I'm not a difficult person but having to call every few weeks and lose time waiting on people not even showing up is enough to piss anyone off
Hi Tony, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at firstname.lastname@example.org. <Alaina
Reviewed July 28, 2023
I am being charged for the kinetic secure package which I didn't ask for. Called twice within the last 2 billing cycles and asked to be taken off. Was told both times they would take it off my bill. Not only have they not taken it off but my bill increased $15 this statement. Talking to ETC tomorrow to see about switching services if they cannot get it right this time and lower this month's bill. Supposed to be paying $39.99@month been charged $52.99 and $66.99 so far. I have had service with them only 3 months. Not a good way to start!!!
Hi Trena, I regret that this has been your experience. I am happy to assist with any billing concerns you have. You can email me directly at email@example.com. <Alaina
Reviewed July 27, 2023
We've had Kinetic at our house for a while now. The account was originally in my brother's name, and they were charging him for high speed/fiber optic internet when they didn't even offer it in our area. When they finally hooked up the fiber optic, it worked well for a week and then it took us 3 weeks to get someone out to fix it. They opened 2 accounts under my brother's name and tried to charge both. After finding this information out, he paid his past due balance and they still disconnected service. I chatted with their customer service people, and "KUSHTFAKE D" didn't put in the ticket to have our service reconnected. I ended up having to put the service in my name. I was lied to about the monthly price of the service, and they opened 2 accounts under my name, one of which has now been sent to collections because they can't get their crap together.
Hi Meghan, I regret that this has been your experience. I am happy to assist with any billing concerns you have. You can email me directly at firstname.lastname@example.org. <Alaina
Kinetic Internet by Windstream Company Information
- Company Name:
- Kinetic Internet by Windstream
- Year Founded:
- 4001 Rodney Parham Rd.
- Postal Code:
- United States
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