Kinetic Reviews

I was living in Dallas last year and I moved to Houston, Richmond area. I was looking for an internet provider and did my due diligence. I came across other service providers but what stood out most about Kinetic was the reviews that I saw online were good. I called Kinetic customer service, and the lady on the phone was so kind and professional. I received fantastic customer service. She walked me through all the steps of signing up. There was also a deal going on at that time. If I signed up, there was a $300 gift card. She walked me through all the details of what I was getting including the speed. I signed up and when the technician arrived for the installation, he was really good and friendly. He explained everything to me and that made me to stick with Kinetic.

Everything went along smoothly when I signed up with Kinetic. It did take a while for my card to come, but that was just because it was coming from a second party. Everything was great. The installation was fine. We did notice some issues after they came and buried the line, and there were some intermittent connection problems. But I'm not sure if that was to do with that or some apps. Because we cleared out the apps on our TV, and it seemed to remedy the issue. So far, their service has been good.

The connection was bad with our previous provider and it seemed like we were losing connection all the time. Plus, the price went up. So, we decided to try a different internet provider. Kinetic’s guy was out here quickly and he was knowledgeable and very professional. The installation process was good as far as the guy coming out and getting it all set up.

The servers for vnet.net haven't been fully fixed yet. It's been going on for a long time and for awhile the service techs did have the issue working better and assured me it would return to normal. But it hasn't. It's still better than it was before. What happens is I open the email client, in my case I use Thunderbird. It takes at least two attempts to get my emails with the client usually returning a message to Retry, Use a new password, etc. It's the same message every time. Usually after a few tries or a few minutes I'll get through simply by pressing Retry.

I know many commenters complain about Windstream-Kinetic. I rarely did. While I always thought their pricing far exceeded the slow DSL speeds I was getting, I always knew I was too far from the nearest station, and nothing comparable was in my price range. The one thing I could never complain about was their service. They showed up when they said they would and almost always got my Internet up and running. I told Windstream when I ended my service with them if they ever got fiber, please let me know. As Verizon Business and T-Mobile WiFi extended their service into my area, I tried each of them. The former never equaled the later. But in February 2026, everything change.

Kinetic has been a good service. I had no problems. If anything doesn't work, I call them and they answer, and then they come and fix it. So, I enjoy being with Windstream. One time, something happened to the wire that they put up, but they came right on and fixed it. Kinetic works fine for me. They don't send the rate up.

Kinetic was the only thing around here. However, they keep jacking up the bill. They might lose me. But it's a good company. Try it out.

Frequent disconnections day and night in my opinion not good.

The Kinetic guy came to our door and asked if we wanted to try it. We went with it. It's good when it works. We had Cox before, and it's basically the same thing, just cheaper. It's gone out more than Cox had, but not that bad.

Kinetic Windstream is cheaper than the others and the customer service is good. I stream movies in the net. My kids play games. It's all good. It's reliable. The only thing is they said they're gonna give me $200 Visa card to switch from the company I was with to Kinetic, but they never did. Other than that, everything is good. If I know somebody interested, I'm gonna refer them to Kinetic because they have excellent service.

Just because I am a business. At home I have internet and a phone line I don't use and they charge $107 a month. I can't switch companies cause I am told they own all the lines in my area so they can charge what they want. I am aggravated with them

Kinetic's customer service has been excellent. The rep I worked with was just so nice; we liked him, liked what they offered, and I let him in.

I've had Kinetic for five years now. Their service has been ragged. Ever since they gave me an extender for my apartment, it's been giving me trouble, like going in and out. Then, I'd call them and tell them about it, and they would claim there's nothing going on on their end, which was very aggravating and confusing.

We have the internet WiFi and I've been a Kinetic customer for about 30 years. The service is a lot better now that I have fiber optic. It’s a lot faster since it was installed. The customer service has been good and as for the price, it'd be better if it were free.

There was somebody from Kinetic who came to our door explaining that they had fiber optics in our neighborhood now and gave us a really good deal. So we switched. We use our phones for the internet connection and our TV. We've had good service with Windstream. We haven't had any problems with Kinetic. It's always worked for us. We're very satisfied.

Kinetic came into my neighborhood installing cable. They left a sunken area and a hole about a foot deep. Almost stepped in it. They failed to flag it. Been trying to reach someone to see when they are coming back to fix it. They fixed my neighbor's yards, with dirt, grass seed and straw. They left mine a mess. I called the woman I spoke to said she would call back, she didn't. I've called three more times and have been given wrong numbers and can't get anyone to help. If they aren't going to fix it, that need to reimburse me for the cost of fixing it. I live on a fixed income and have health problems. They don't care. No customer service, no honesty, no help.

I've been using Kinetic for years and my experience with the team has always been good. I like how the service is fast. I have to depend on it because my kids need the internet for school. I can get online and stream, and it's always there for me whenever I need it. I got the fastest speed, and I'm not paying $200 a month for it. It's a good price. I've never had trouble using their online tools, and I see them advertise all the time. I'm always getting something either in the mail or through email.

I switched from Spectrum to Kinetic because I wasn't getting the gig I was paying for with Spectrum and they were going to increase their prices and no one would address the issues I was having. Kinetic however is worse. I pay for 2 gig and have not yet got even close to it. I have the max program so after 19 days and 4 customer service reps I finally got one that sent me the extenders and a new router. Well installed them it last night. My up and download are less than 10. I even did a test on the app they had me put on my phone, it says less than 3 and down. No one will come out and check the switches, they keep saying their ends shows the gig. Well the app you had me use shows the truth. If they don't have someone come out and check the physical switches this month, I am going back to spectrum, at least when I wasn't getting a gig with them, I was paying half what I am now. I do not recommend.

Kinetic’s fiber optic has fast upload and download speeds, which is why I decided to go with them. They were also able to work with me on the price last time to increase my internet speed while keeping my price cheaper. The reps were totally painless to work with. They said they could do things for me and it worked out. The installation was easy and the guy was there for no more than an hour. I've been with Kinetic for about four years and the service has been well. I like it. We don't lose internet service very much, and it's still fast. It's been a great experience with Kinetic so far, and I would recommend it.

I've had Kinetic for three years and I've only used it because it's the only thing available where I'm at. The service has been pretty decent for the most part. I use it for gaming and streaming. There were a few times when it was having problems, but they sent someone out and they repaired it pretty quickly. The only issue I had was that I noticed my speeds got slower. When they came out, they said there was something wrong with the fiber optic cable, and then it was fixed. The rep sucked on the phone. But the guy in person was good.

When I first signed up with Kinetic, it was around 50/month. Over the last 6 years, it raised to 135/month for basic internet. I decided to switch to another company and called to cancel my services. Of course they tried to stop me from cancelling, completely understandable. They told me I could keep kinetic through July 31st to ensure I was happy with my decision. I agreed, and the customer service told me to make sure I cancel before August 1st to avoid getting charged. I called and cancelled on July 6th and was charged a bill on July 7th. When I called to question it, they were rude and said that I waited too long to cancel and that the bill had already generated on the same day I cancelled services - even though I was told I would not be charged as long as I cancelled before August 1st.

This company needs to be held accountable for not providing good internet service, lying, and offering cheaper internet to new customers only?! They do not even have the fiber technology available but raised the internet service price for no reason despite how long you have been with the company and paid your bill on time. I have receipts that I have been with the company and my bill went from $41 to $102! They also illegally without my knowledge downgraded my internet speed without my approval?! How is this legal? I repeatedly told customer service they are being recorded and this still happened? Also I had a issue last month and was told that a tech would come to my house but I fixed it myself...then received a message that they would ship a new modem. NOTHING! Please do not invest in this company for internet service, they will screw you over!!! Look at the ads for new customers, crazy!

Kinetic's sales team was good and I had no problems with them. I signed up for their internet service and the installer was nice. He was friendly and he did a good job. So far, I've received good and fast service from them. I have no complaints and I give them 5 stars.

Windstream/Kinetic all the 11 years I have had them they are the worst internet I have ever had. All the broken promises that they would fix my IP address the IT department do not know how to do job. A month later nothing has been done. I pay my bill no credit offer for the down time the internet service is not working. I have to reset my modem 50 times a day. I think just ridiculous if you ask me. I guess the owner of this company doesn’t care about customers or employees as long as the company is in business.

My mom was using Kinetic because she lives in Lindsay too. I used it for about a year and the Wi-Fi was good. It ran the TV and my games just fine.

As usual, poor customer service and couldn't understand rep. His English was poor and he spoke very fast. His name was Edwenson. I wish I could use another service, but there is no other service in my area of Florida. Do yourself a favor and use another Internet Provider.

A very nice young man came to my door and he was very pleasant and polite. He explained that if I switched to Kinetic, my bill would be cut in half. I had seen them working in the street to put in the fiber optic. I'm 75 and I don't understand all this stuff, but I knew it was a good thing. So, I switched, and it's been great. I use the internet for checking and ordering on my computer and I have no trouble. Several of my neighbors switched over when the young man came to our doors, and everybody’s happy.

Kinetic was the only internet service that was around during the time that I decided to use it. The installation was easy and fast, and the internet doesn’t buffer. I’ve been with Kinetic since February and it’s been great every time I’ve needed it.

I had internet through Windstream to start with. Then, Spectrum came out with their services, and I signed up with them. But then, when Kinetic came out and got into the area, I decided I'd prefer going back to Kinetic. My experience with their reps has been fine. I’ve been with them for six months now. Their service has been working fine, and the modems that they provide with the system seem to be consistent as well.

My mother is 90 years old and lives alone, so her landline is her lifeline. It has been broken for almost 2 weeks. A repair person came but didn't know how to fix the issue??? I've since contacted customer service who said they would call her in 24-48 hours to figure out the issue. HER PHONE IS BROKEN, so clearly that won't help. Now I call the customer service YET AGAIN, and the system is fully automated with no option to speak to an agent. It sent me a link to Chat, but that agent was completely unwilling to give me any status on her issue. I WOULD NEVER EVER, EVER SELECT KINETIC PHONE SERVICE AGAIN!!!! They are AWFUL!

I use Kinetic for my Roku and my cellphone, and the service is good. When I moved, they transferred my internet. I wish they could lower the price. It started at $24 a month.

Kinetic was cheaper than the other providers. Our signup experience with them was fine. They came to the door. They were offering fiber optic, which they haven't been able to offer in the past because it's new in my neighborhood, and I switched to them. Their guy came out and he put it in. There was a little bit of an error and I had to swap some cords around, but we worked it out. My overall experience with them has been very good.

Updated on 07/04/2025: After I wrote this review, I received a refund. Apparently one of the 7 people I spoke with listened to me. I still would not recommend this company due to the poor customer service and constant raising of rates.

Kinetic is supposed to be faster than other providers in our area, which it is, and I was content with it up until a week or so ago. We went four days with no service. They just said, "It's out of service and we don't know when we will have service. And if you want to call, you can call and you'll get the same message." So, that went for four days and that was it, and I do not want to pay for those four days. I need to call them today to let them know that. Other than that, it's been good. If something happens, it usually doesn't stretch on for four days. I use the service mostly for streaming. The price did get very expensive and I did cut it down to the cheaper one. It had gotten up to a little over 100. I don't like the price.

Have had constant internet interruptions. Have had several appointments cancelled to solve problem by Kinetic.

Terrible customer service!!!. Was told twice within same year my promotion had ended and cost for only wifi. No equipment rental is getting a price increase. Bullshit!!!. And called me too set me up with Xfinity both times. First time the Xfinity bill was going to be more per month than told by Xfinity customer service. And by Kinetic customer service. After contacting kinetic again I remained a customer. Now was recently contacted with the same bullshit. I'm a Ephrata PA customer. Willing to bet by the time Xfinity is due to change service at my residence. I'll be staying with kinetic at same or lower price. We need reliable wifi service in Ephrata PA.

While the streaming was fine most of the time, when it did go down, it took days for them to restore it. I canceled my service for a more reliable company and kinetic keeps billing me even though I've called them twice about it. I mailed the modem back, even taking the extra effort to mail it in a box vs an envelope like they suggested. It's very difficult to get in touch with a human and when you do, they're very hard to understand. Won't ever do business with them again!

I figured I'd give Kinetic a try. It's a lot cheaper than Xfinity. My experience with their sales rep was very good. I’ve been with them for a year now. The only downside I see is that it's really not that great. But for the price, I just deal with it. I got a booster. They sent it to my house. But no one's ever home during the week to hook it up.

I was looking for an internet provider and saw that Kinetic provided my area. I've been with them ever since and the service seems to be good. The prices are good also. I called about price adjustments one time because I was with an older plan, and they matched it with a newer price plan. I use the internet for streaming and I use their mobile app to pay my bills. I also use it to talk to someone at customer service to check on the status of my internet or if I'm having an issue.

I switched to Kinetic from Xfinity because I got tired of their crap. I’ve been with them not too long, and I got their internet service. Kinetic's price is lower for the one gigabit line. I was paying $150 for Xfinity's one gig. Now, I'm paying 70. The quality is also 1,000 times better. I also had a line get cut by a lawnmower, and they were out to fix it the next day. It was just nice.