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About Kinetic Internet by Windstream
Windstream is an internet service provider with speeds up to 100 Mbps. The company provides unlimited internet usage with no data caps or overage charges. There are also no long-term contracts, so customers aren’t locked into a commitment and can cancel anytime.
What is Windstream Internet?
Windstream is a high-speed broadband internet service provider that operates in some parts of the United States. It provides DSL internet, which connects through a phone line at a much faster rate than dial-up speeds.
The company’s offerings vary by state. One factor to note is that the internet speeds available to you also depend on your location. Some communities get speeds up to 1 Gbps, while other places may have much slower speeds. Because of this, pricing also varies widely by area. It’s essential to look at what Windstream provides in your city to know whether it’s the right choice for you.
Windstream Internet plans
The Windstream website offers three main internet plans: Kinetic 200, Kinetic 500 and Kinetic GIG. Depending on where you live, Windstream might offer bundle plans with TV and phone services at a discounted rate. Other possibilities that may be available in your area include Kinetic 25, 100 or 400, which are internet-only packages.
- Kinetic 200 offers up to 200 Mbps of high-speed internet. This plan is suitable for entertainment. Customers can download HD movies or shows, stream HD video on multiple devices or play multiplayer online games.
- Kinetic 500 offers up to 500 Mbps speeds. This plan works best for heavy internet usage, particularly if there are multiple people in the house. It lets you download large media files and stream music and video on several devices at once.
- Kinetic GIG provides speeds up to 1 Gbps. This is the best internet experience Windstream offers. The company recommends it for households using lots of smart home technology.
Windstream Internet prices
Windstream Internet prices typically range from $35 to $90 per month. The cost of Windstream's internet service varies based on the package you choose and your location. Contact a Windstream customer service agent to get pricing information for your specific location.
There are some other pricing factors to keep in mind. Often with internet service providers, your initial cost is a promotional cost and the price raises after the promotion period ends. It’s important to find out whether the price you’re paying is a regular or promotional offer. Windstream offers a discount for low-income households through the federal Lifeline Assistance Program.
Windstream Internet FAQ
Where is Windstream Internet available?
Windstream Internet is available in the following states:
- Alabama
- Arizona
- Arkansas
- Florida
- Georgia
- Iowa
- Kansas
- Kentucky
- Minnesota
- Mississippi
- Missouri
- Nebraska
- New Mexico
- New York
- North Carolina
- Ohio
- Oklahoma
- Pennsylvania
- Texas
Is Windstream Internet DSL or cable?
Windstream offers DSL internet service. This type connects through your phone line instead of a cable.
Does Windstream Internet require a phone line?
No, Windstream Internet does not require an active phone service.
Does Windstream have a data cap?
No, there are no data caps with Windstream plans.
Is Windstream Internet good?
Whether Windstream internet is a good choice for you depends on one major factor: your location. There are vast differences in internet speeds based on your state and city. The best way to know whether Windstream internet is right for you is to find out precisely what is available in your location. There are some excellent things about Windstream, particularly the lack of data caps and contracts. So if the speed and the price in your location work for you, Windstream can be a worthy choice.
Kinetic Internet by Windstream Reviews
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I should have cancelled after my first interaction with this company. I called to set up new service in February but the technician did not arrive on the scheduled date. When I called the company, I was told the date was scheduled but they somehow failed to schedule the technician. So a new date was scheduled, but payment/service start date began on the date that I made the initial call. So I already paid for 2 weeks without receiving service. And once internet was set up, the service was terrible. Intermittent. Could not even complete an email and sometimes could not even open emails. After several calls, a technician finally came out and replaced the router/modem, which was an old, obsolete, "refurbished" router. This did improve the intermittent internet service. But service was so poor as to be unusable, with a max speed of 3 mbps, and usually only 1.5 mbps.
Finally decided to change providers and called Kinetic by Windstream to cancel the service. When I did not receive the confirmation email they said I would be getting, I called back the next day. That is when I found out that they "scheduled" the cancellation of service for the end of the pay period. They also did not send out the return instruction for the router/modem. That will not be sent until AFTER the service cancellation date. And they will keep charging me until the router is received. I am certain they can postpone their receipt of equipment to get a few more months' pay out of me. Really - beware consumers. Avoid this company.
Hi Lynn, I regret that this has been your experience. I would be happy to make sure that you are credited for the time you didn't have service. You can email me directly at wincanhelp@windstream.com.
Kinetic by Windstream has pathetic customer service and beyond incompetent. Stay away from this company. We cancelled our service on March 18, 2023 and they keep charging us and refuse to get this simple matter resolved...PATHETIC. They need to be out of business.
Hi Team, I regret that this has been your experience. I am happy to look into any billing concerns you have. You can email me directly at winTeamcanhelp@windstream.com.
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July 2022 they ran a temp line across the street because my connection was damaged. May 2023 still there. Monthly calls, promises that a manager/super would call me fix it, still not call back. The worst.
Hi Renee, I regret that this has been your experience. I am happy to assist with getting your permanent drop buried. You can email me directly at wincanhelp@windstream.com.
I have been a customer for almost 10 years with a DSL line. I have been trying to get the Fiber service for the last several years and they keep saying, "We are expanding your area soon etc." Windstream has fiber lines right in front of my complex for the last 3+ years and both lots on either side can get 2 gig internet but we can’t. Last I heard is we are like 30-40 meters too far from the road. Fine, how much would it cost to have a line ran to my complex? Well “we” can’t do that.. So I say, "Fine, what type of fiber line do you use and I will run it to the street." They say, "I don’t even know who to ask about doing that." I say, "Ok so transfer me to someone who knows…." Well I sat on hold and nobody ever answered…. I can’t understand why or how a company doesn’t have a method(s) in place to take care of its customers. Especially a customer willing to pay for a line or willing to do their work for them…. Please explain it to me..
Hi Christopher, I regret that this has been your experience. I am happy to assist with any issues you are experiencing. You can email me directly at wincanhelp@windstream.com.
Going on 3 days without internet. They keep cutting through cable lines. When you call the main number no one knows anything and they're rude. They also leave you on hold without getting someone to help. Terrible customer service and you're lucky to get someone that speaks English. They definitely need better training and more experienced techs and repairmen.
Hi Sheri, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at wincanhelp@windstream.com.
I have had no landline phone service and internet, due to a storm since Sat March 25,23. We do NOT know when services will be restored! I have a security system with smoke alarms etc that depend on the internet. Kinetic by Windstream does NOT update their customers at all to the status of their outages!
Unfortunately, Kinetic by Windstream is the ONLY phone & internet service provider in my area! Which really stinks! There are many of us in our county neighborhood, that given a chance to switch to another provider we would. I live in a very desalted area.
Trying to explain to the foreign customer service reps is frustrating. I live in the USA, and my phone call should NOT be forwarded overseas - period! They are very expensive, compared to other providers that can not come into my area due to kinetic by Windstream controlling the market! Calling Windstream Corporate - about concerns is a joke! I DO NOT recommend this company - whatsoever! Giving them 1 star review is way too much - 0 is all they deserve!
Hi A, I regret that this has been your experience. I am happy to assist with any issues you are experiencing. You can email me directly at wincanhelp@windstream.com.
We currently have this IPS for our residential service and thought the general internet service has not been bad, the customer service experience is terrible. Like a lot of companies these days, their tech support is overseas and their CSR have hard time communicating and addressing the client's need. Instead of being pro-active, you get 7k apologies for whatever, the issue is without results. Initially you are thrown into and endless phone queue, we've intentionally left the call cycle thru that queue and the call was on hold for over 1 hour and 38 minutes before they just hung up. So far it's taken over 3 days for a simple modem swap, without any results from their CSR team (don't let them sucker you, as you can used your own). I strongly suggest looking at other options if they are available to you as this provider's customer service is pretty much useless.
Hi Lazaro, I regret that this has been your experience. I am happy to assist with any issues you are experiencing. You can email me directly at wincanhelp@windstream.com.
Had signed up for internet with this company when moving into my new home with a rate of $55/month. Two years later the rate has increased to $77/month. I found another company and went ahead and hooked up their services so there was no interruption. I called Kinetic to cancel my services and was put on hold for about 20-30 minutes before talking to a representative. I told her I wanted to cancel my services and that I already had another service hooked up. I must’ve misunderstood her because I thought she would disconnect my services as of that day but she set my cancellation date to a month later! I was under the impression I’d be receiving a shipping label that week to return my modem but when it wasn’t received a week later I called back and spoke with someone else.
Again, I waited 20-30 min. Then the woman I spoke with was unable to understand me after I tried to explain my situation to her for 15 minutes. I told her I disconnected my services and never received a shipping label, but she kept thinking I needed repair services! After 15 minutes or more of her misunderstanding me she transferred me to the technical repair team. And after almost an hour of being on the phone I was hung up on at transferring.
I called back and while I waited I connected to kinetic's virtual chat in hopes someone could help me there more quickly but was told what I needed had to be handled via the phone. After another 20-30 wait finally got someone on the phone that understood what I was calling about and was quite pleasant. However, what she failed to tell me was that the first representative set my cut off date to a month ahead because they do not pro rate their services (which I learned after speaking with a chat representative). Meaning, even if you cut off your services mid month, you will NOT be reimbursed for the amount of time not used. I understand no one likes to lose business, but making the process difficult, wasting peoples’ time and money, further deters anyone from your company in the future and prompts them to leave poor reviews.
Hi Ashley, I regret that this has been your experience. If you are still in need of assistance with closing your account please feel free to email me directly at wincanhelp@windstream.com.
The customer service was extremely rude! They hung up on me 4 times. I said nothing to warrant that. They gave no explanation why the calls were cut off. This is the first time I have ever written a review for anything. But, I had to because of my exchange. I am set up on autopay. They didn't take out money for a month so I was contacted that my bill was overdue. I called to clear it up and they admitted to the mistake but would not refund me the $10 late fee. They said the matter was closed. It wasn't about the money. It's the principle that they make a mistake and I pay for it.
Also, my rates keep rising and it is very poor service. I will say that the local technician that they sent out to fix a problem (one of their wires broke that he fixed) was professional and did a great job. Between the poor internet service and absolutely atrocious customer service over the phone I am canceling my service. This is my only option for hard line service in my area so that is why I had to use them. Time to go wireless I guess. Lastly, they were very difficult to understand over the phone. Been one thing after another. Find an alternative to using them!
Hi Nate, I regret that this has been your experience. I am happy to look into any billing concerns you have. You can email me directly at wincanhelp@windstream.com.
This company is worthless. They lie, tell you they will call you back, send a technician out and none of that happens. My service is so slow. Can't stream TV most of the time. Internet drops daily. If you don't have to use them I would go elsewhere. Worst internet company in the US.
Hi Ron, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at wincanhelp@windstream.com.
Kinetic Internet by Windstream Company Information
- Company Name:
- Kinetic Internet by Windstream
- Year Founded:
- 2006
- Address:
- 4001 Rodney Parham Rd.
- State/Province:
- AR
- Postal Code:
- 72212
- Country:
- United States
- Website:
- www.windstream.com
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