Kinetic Reviews

The servers for vnet.net haven't been fully fixed yet. It's been going on for a long time and for awhile the service techs did have the issue working better and assured me it would return to normal. But it hasn't. It's still better than it was before. What happens is I open the email client, in my case I use Thunderbird. It takes at least two attempts to get my emails with the client usually returning a message to Retry, Use a new password, etc. It's the same message every time. Usually after a few tries or a few minutes I'll get through simply by pressing Retry.

We live out in the country a little bit, and AT&T U-verse just wasn't cutting it. Our neighbor got Kinetic when they put the stuff out there and he liked it. I gave it a shot, and we're very pleased. My experience with the Kinetic rep was good. He was from Sweden. He talked fast, like a used car salesman, but he was informative. He had to stop and repeat himself three or four times. The guy who came and put it in was just as helpful as he could be. And every time I've had to call the office, they're very courteous and helpful. They take care of whatever the issue is expeditiously. So it's all good. The quality of the internet is great. A lot faster than AT&T U-verse.

I know many commenters complain about Windstream-Kinetic. I rarely did. While I always thought their pricing far exceeded the slow DSL speeds I was getting, I always knew I was too far from the nearest station, and nothing comparable was in my price range. The one thing I could never complain about was their service. They showed up when they said they would and almost always got my Internet up and running. I told Windstream when I ended my service with them if they ever got fiber, please let me know. As Verizon Business and T-Mobile WiFi extended their service into my area, I tried each of them. The former never equaled the later. But in February 2026, everything change.

I've known about Kinetic since it was Windstream. It's been a long time that I've had it. The workers who did the installation did a good job. They were quick. In general, Kinetic is a decent company. It's not too bad to do business with them. Their reliability is at about 80%. There are a lot of down days for storms or maintenance. When it's working, it works great. For the most part, it's good Fiber internet. In the past, there's been a lot of issues, but right now, the speed and the latency seem good. The promotional prices are good. The monthly prices are sometimes a little bit high.

I had Kinetic (windstream) years ago and the service wasn’t great, so I stuck with cable Spectrum (used to be time Warner) for years and had TONS of issues with their service first cause their awful routers would only give me wireless to about 2 rooms and 2nd my slow/intermittent service issue cause they never wanted to have maintenance come out and address issues at the pole and install new taps. 2026 kinetic hits me with an offer I couldn’t refuse. 1gig for $24 a month. Their internet is fast and reliable not like years ago and their router also solved my coverage issue, I can walk to neighbors and still get wireless. Spectrum has cold called me trying to get me back and literally doesn’t believe me when I tell them the deal I’m getting through windstream, like they’re irritated and accusatory. Friggen gaslighting me like I’m making it all up. It’s hilarious lol.

While the streaming was fine most of the time, when it did go down, it took days for them to restore it. I canceled my service for a more reliable company and kinetic keeps billing me even though I've called them twice about it. I mailed the modem back, even taking the extra effort to mail it in a box vs an envelope like they suggested. It's very difficult to get in touch with a human and when you do, they're very hard to understand. Won't ever do business with them again!

I figured I'd give Kinetic a try. It's a lot cheaper than Xfinity. My experience with their sales rep was very good. I’ve been with them for a year now. The only downside I see is that it's really not that great. But for the price, I just deal with it. I got a booster. They sent it to my house. But no one's ever home during the week to hook it up.

I was looking for an internet provider and saw that Kinetic provided my area. I've been with them ever since and the service seems to be good. The prices are good also. I called about price adjustments one time because I was with an older plan, and they matched it with a newer price plan. I use the internet for streaming and I use their mobile app to pay my bills. I also use it to talk to someone at customer service to check on the status of my internet or if I'm having an issue.

I switched to Kinetic from Xfinity because I got tired of their crap. I’ve been with them not too long, and I got their internet service. Kinetic's price is lower for the one gigabit line. I was paying $150 for Xfinity's one gig. Now, I'm paying 70. The quality is also 1,000 times better. I also had a line get cut by a lawnmower, and they were out to fix it the next day. It was just nice.

Kinetic is my first internet service that I got in the state, and I like it so far. I heard about it through an ad, and I have the basic service.