Windstream InternetConsumerAffairs Unaccredited Brand
Over the past several months our internet, provided by Windstream, has been out several times. Technicians have been to the house several times and recently changed the modem. I was told this would fix the issue "for good". Still having dropped service. Last night I called customer service and was told firmware not UTD. They were unable to update. Was told a technician would be able to come today and when I called this morning to see if they could give an estimate of arrival time, was told scheduled for tomorrow. Also said technician would not need to come inside if we were not home. When talking to the rep last night I told her last technician had said there was a wiring problem and he/she would need to drill holes in the wall to install another line?? How can they do that without coming inside? Also there was no record of the last visit on file (or so I was told).
I am tired of paying for a service that is so unreliable and am looking for alternatives. No one seems to know what the problem is. There does not seem to be any record keeping of calls or visits. Customer service reps have been fairly good, just not any real help and the service is so terrible. I was told I "qualified" for ultra high speed service, but I replied that I don't need to pay even more for a service that does not work anyway and it doesn't matter how "fast" it is, if it doesn't work when you need it.
We had Windstream DSL service and it worked fine but the bandwidth was too small for uninterrupted viewing of streaming movies from Netflix and Amazon Prime. So when they offered Kinetic TV and hi-speed internet in our area, we signed up. The experience has been terrible. If Kinetic and Windstream hi-speed internet service was an automobile, I could invoke the Lemon Law. Neither has worked well since installation. Numerous service technicians made small changes; routers and set-top-boxes were replaced. Nothing solved the problem.
We got used to rebooting the router every time the service went out. That usually fixed the problem for a while but only for a day or two. Even when it did not totally die, Kinetic suffered from dropouts, freeze frames and gross pixelation almost every date at any time. We often had Amazon Prime movies stop streaming in the middle with the onscreen message that we didn't have enough bandwidth, although we were promised "up to 25 Mbps" speed.
When I talked with friends who lived in a different part of the same subdivision, they told me that Windstream worked fine for them. When we got a contract to buy our house, I was happy to call Windstream and put in the order to cancel the service--to be effective the date of our closing on the house. In their typically incompetent fashion, Windstream disconnected our service the next day--two weeks before the agreed date! We had no internet while we were still sending closing documents back and forth via emails with the title company, cause me to use my iPhone as a hotspot to receive documents, e-sign, etc., on my laptop. Windstream is a failing, incompetent company and should be shunned by anyone looking for internet or television services.
We built another home on the same property of the home which we have online and phone service now. We signed up for the same Windstream Internet at the new house in Dec. 2017, they gave us a date for installation, I took a day off work, no one showed up, we call back, they give us another date, I took another day off without pay, no one showed up. I called back, they said it was because the house didn't have its own address, so I called 911 administrator for new address. It took a week for that, so I call Windstream with the new address, it's now Jan 20th 2018, they give me another date, the date for installation was Jan. 30th, I took yet another day off. The man shows up. Says he has to order a part and takes 3-4 weeks to get it, so I patiently wait for 6 more weeks, still no call.
I then called Windstream again, they gave me a date of March 7, another day off work, no one shows up, I called again the next day, They then give me a date of March 8th, that day 2 guys pull into the driveway in a bucket truck, they don't even get out of the truck and start backing out of the driveway, I ran and stopped them and they said they would be back the following day (March 9th) or Monday (March 12th) So I take another day off, no one shows up or calls. I then wait 2 days longer and called them again, the man I talked to said they were waiting for equipment, but they would call me later that evening to let me know when they would be able to do it, no one calls back, so today I call Windstream back.
She said she would find out what was going on and that she said she was turning it over to administration and that they would call me back this evening and they would give me 40 dollars of my first bill, I told them they could just keep the money, just install my internet, she said that administration would call me back. Later this evening I get a call saying they would be here tomorrow to do a complete install even if they had to work Saturday to finish it, but guess what, I'm not holding my breath, I will have to see it to believe it. I have used up all my sick days from work and tomorrow will be without pay. Windstream is the only internet provider where I live or I would dropped them 3 months ago, I have been a customer for almost 20 years, never had not even one late payment. I am so frustrated and angry you couldn't even imagine.
I was trying to get internet service from Windstream, I had called on Sunday March 10th to set up services. I was told I would get an email within 1-2 business days. Well by the 14th I still have not received anything. When I called I was told my installation was held up due to a credit report. They wanted bank information, mortgage information, credit card information, past addresses. Even after I had verified my previous address. Then they wanted me to fax my ID and social security card to some random number. I told him I will be more than happy to show the technician my driver's license but I am not going to fax over to some number. The guy told me that without doing so I am unable to get services. Bad business if you ask me. I had Windstream and other services before and never had to go through these hoops.
Good morning Athena, thanks for taking time out of your busy day to speak with me today. I am happy that we were able to get this issue resolved for you and get your installation scheduled! Please do not hesitate to reach out to me directly in the future if there is anything else I can assist you with and thanks again for your patience.-Andrea
Windstream-Staff Manager-Customer Experience
Windstream’s shoddy work, the cable crew came out to my neighborhood and threw cables across my front yard and across my drive. My neighbor wanted the cable service. Why didn’t they stretch it across their yard? It laid there for 2-3 weeks with no rhyme or reason. This is the sloppiest looking mess I have ever seen in a 500,000-1 million dollar house neighborhood. I will email photos of this mess to anyone that needs them.
Good morning N J, my name is Andrea and I manage our Executive Customer Experience team at Windstream. I am sorry to hear of the frustration you have experienced with Windstream with getting these cables buried. I have attempted to reach out via private message to help resolve your issue. Please review my private message at your earliest convenience so we can attempt to make this right for you.-Andrea
Windstream-Staff Manager-Customer Experience
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I have had Windstream Internet for a lil over a year now. I'm paying for high speed internet and I supposed to get 10 mbps such is not high speed. Fact of the matter is I'm only getting 5 mbps. The tech told me I'm only running on one pin when I should be running on 2. So I called for the past 6 months to get someone out to fix the issue. Such was a battle in itself with customer service which is just as crappy as their internet. Needless to say NO ONE ever came out to fix it. The tech called and said he couldn't make it and they would put a ticket out to fix this but never did. So I call back about a week later. 3 months have went by and still no one out to fix the problem.
My modem disconnects from the internet constantly and I have to reset my box. So why am I going to pay full price for half of what I'm supposed to get? And why is Windstream only offering me 10 mbps when Atlantic Broadband is offering 120 mbps for half the price of Windstream, it's a no brainer. I'll be dropping Windstream like they drop my internet as soon as Atlantic BB IS here to hook me up. ** Windstream.
Good afternoon Courtney. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message to get some additional information from you so we can attempt to make this right and resolve your speed and connectivity issues. Please review your PM at your earliest convenience and feel free to respond to the contact information provided. Thank you!-Andrea
Windstream-Staff Manager-Customer Experience
100 Mbps service is a joke, they have now dropped ANY mention of. Upstream speeds from their website, so stay away from their Kinetic plans. We switched over from DSL to cable internet 6 months ago, and it has been nothing but trouble. Technicians have been out 6 times and no resolution. The outages are intermittent, so each time a tech comes they find no trouble in the line and closes my ticket. Customer service seems to have no ability to pull the Event logs from my router, which clearly indicate network timeout issues.
Here's one of the 5 distinct outages yesterday, if anyone cares: 3/11/2018 15:04 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-MAC=38:70:**:20;CMTS-MAC=00:01:5c:**:c2;CM-QOS=1.1;CM-VER=3.0; There is a North Georgia Network fiber node 1 mile from my house, that would finally provide some competition to my area, but alas no one wants my business.
Good afternoon Jeff. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message to get some additional information from you so we can attempt to make this right as we are very focused on ensuring all our customers are satisfied, especially those who we have expanded our Cable internet to. Please review your PM at your earliest convenience and feel free to respond to the contact information provided. Thank you!
We have been with Windstream for 7 years now and it has been a rocky relationship. It took over a year from subscribing to get the speeds we were paying for. After that things have gone fairly well. And the beginning of the year they went to a bonded system and offered me a free upgrade which doubled my speed. I decided to try it and when it was working it did double my speed.
Over the past 7 weeks we have had constant drops and outages. 4 Modems and at least 7 service calls later we were all fixed up. Turns out the original modem was not compatible so they installed a different one the 4th time and that one works. Then starting last week we started dropping phone service. One service ticket and it was "restored" for 4 days. On Friday it went down again. This time the techs showed up at the house and found all was well to the "office", so they went to the "office to check it out". When they returned they were all apologetic as it seems "someone" had disconnected the wire that generates the dial tone to our phone. We now have phone but now the internet is dropping out again. "Sigh". Also we are still waiting for them to credit our account for the time we were without internet. I guess that will be another battle with them.
Good afternoon Allan. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message to get some additional information from you so we can attempt to make this right. Please review your PM at your earliest convenience and feel free to respond to the contact information provided. Thank you!-Andrea
Windstream-Staff Manager-Customer Experience
I have been a customer since they were Cavalier and being bought out from Windstream and Talk America-they are awful... Phone lines out practically monthly - for several days, to weeks. On hold forever and customer service disconnects your call. RIDICULOUS SERVICE.
Good afternoon Mary. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message to get some additional information from you so we can ensure you are provided with a resolution to your phone service issues. Please review your PM at your earliest convenience and feel free to respond to the contact information provided. Thank you!-Andrea
Windstream-Staff Manager-Customer Experience
I feel like I am just being ripped off. Windstream is the only internet provider in this area and it drops every night at 6 pm. We have been paying for service every month. But we have only been able to access the internet 10 days out of 8 weeks. I have called and technicians have come out and checked and repaired the lines. We have replaced the modem twice. My computer states that there is no DSL. Windstream states that it is working. And it does 9 - 5. But when I get home at 6 it's not working and only works from 9-5 on the weekend. I am so frustrated. Can anyone help!!!
Good afternoon Lisa. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message to get some additional information from you so we can attempt to make this right and get your connection issues resolved. Please review your PM at your earliest convenience and feel free to respond to the contact information provided. Thank you!-Andrea
Windstream-Staff Manager-Customer Experience
I am getting fed up that Dawson County has only one internet provider that we can choose from. Windstream has the worst internet service I have ever experienced. It’s pretty bad when you are paying money every month for overpriced service they doesn’t even work. I pay for 100mpbs and have been running at 15mpbs download speeds. Pretty sad that is 2018 I can’t even stream Netflix. This has to change!
Good morning Holly, my name is Andrea and I manage our Executive Customer Experience team at Windstream. I am sorry to hear of the frustration you have experienced with Windstream and have attempted to reach out via private message to help resolve your issue. Please review my private message at your earliest convenience so we can attempt to make this right for you.
Absolutely the worst customer service anywhere. Have not had internet for over a week. They were supposed to show up Friday Feb 16 but never did show up. The window for service is anytime between 7:AM to 8:PM. When I called Saturday 2-17 they stated there was a problem in this entire area so they could not show up until that is fixed but they neglected to tell us that they would not be out. Windstream called late Monday evening to say all problems were fixed but they are not. We called them back Monday evening to tell them that. I called this morning to see if they were coming and was told that by Windstream that they have to already be in the neighborhood doing an install or upgrade before they can come and repair services. I don't think they have any idea why I am upset. Maybe they will come Wednesday. Windstream is horrible.
Good morning Beth, my name is Andrea and I manage our Executive Customer Experience team at Windstream. I am sorry to hear of the frustration you have experienced with Windstream and have attempted to reach out via private message to help resolve your issue. Please review my private message at your earliest convenience so we can attempt to make this right for you.
So, not only am I dealing with horrible internet (at an outrageous price) - I called last month to set up long distance phone service. Not only did they charge me for connecting my long distance, it never worked - just had a dial tone!!! I called today to talk to someone and she said it was removed already but that they would have to charge me a removal fee.
Are you kidding me? So, they charge to set it up (even though it never worked) and then to cancel. Is this company the biggest joke, or what? I'm stuck because this is really the only Internet service I can get where I live. This is the problem - they know this and so they continue to screw their customers! I'm switching my long distance service to AT&T. If you have an option, please DO NOT SUBSCRIBE TO WINDSTREAM FOR ANYTHING! Maybe if people start moving away from this company to another (if possible), they will change their attitude and treat their customers with respect and provide better service.
Good afternoon Helen, my name is Andrea and I manage our Executive Customer Experience team at Windstream. I am sorry to hear of the frustration you have experienced with Windstream and have attempted to reach out via private message to help resolve your issue. Please review my message at your earliest convenience as we certainly appreciate your business and would like to ensure we are creating the best experience possible for you.
My family and I were hit hard by hurricane Harvey and we were required to rent a house temporarily while repairs were being made to our home. During that time, we tried to start an account with Windstream to receive internet from them and I'll now recount all the wrongdoings this company placed upon us. First of all, the technician that was supposed to come and install the internet services at a specific time shortly after we chose to pay for their services. The technician arrived slightly late the first day, worked for a little while and said that the work would be done within the next few days and he'd return the next day.
After a long series of technicians arriving late (or not showing up at all) and new technicians being brought in to replace the old technicians, two weeks had passed and we still did not have internet. Now, had we known it would take this long to set up the internet, we would have gotten a different internet service provider, but because we were assured that the work would be done "the next day" and the next day and the next day, we were strung along and kept our hopes up with the company.
Finally a technician arrived at our house and courageously decided to be honest with us; he told us that he could set us up with temporary internet in order to hold us off until our actual internet was up and running so that we could finally begin some of the important work we had to do following the hurricane (file claims, order necessities online, etc.), but he was unable to because his supervisor did not want to spend some of the money budgeted for such an action (which the technician assured us was in abundance for the supervisor). He told us that the best way we could possibly receive internet access soon would be to plead to the company and the supervisor to ask them to spend some of the money that they have budgeted for temporary internet access, especially after undergoing the stress and injustice of being strung along for two weeks and lied to by the company.
Long story short, the supervisor refused to allow us the temporary internet access until they were able to set up our internet properly despite their previous actions and we were forced to switch to a different internet service provider (which thankfully ended up setting up our internet within 24 hours of us calling them). My family's experience with this company was terrible and seeing many of the other reviews on this site seem to tell me that others have also experienced injustice with this company. Do yourself a favor and stay away from Windstream.
Good afternoon Nabil, my name is Andrea and I manage our Executive Customer Experience team at Windstream. I am sorry to hear of the frustration you have experienced with Windstream and have attempted to reach out via private message to help resolve your issue as you work to recover from the storm. Please review my private message at your earliest convenience so we can attempt to make this right for you.
It took over two months to get my service connected. I would get an email stating that they would be coming on a certain date to connect my service. I would take off work and they would not show up. I would call customer service complaining and get the runaround. When I would final get to talk to the right person they would state that for my inconvenience and loss of work, they were going to issue a $20.00 credit on my account. I was told this twice. When my service finally got connected and I got the first bill, there were no credits. When I call customer service on 15 Feb 18, I was told there were no notes about this in my file. I feel Windstream has a monopoly on phone service in the smaller communities so therefore they do not care about customer service since people have to either use them, of a satellite company to get internet service.
Good afternoon Patrick, my name is Andrea and I manage our Executive Customer Experience team at Windstream. I am sorry to hear of your frustration with getting services from Windstream installed and have reached out via private message in order to gather some additional information and make this right for you as we appreciate your business. Please review the PM at your earliest convenience and let me know how I can assist.
I have had an account with Windstream for many years. Their service has steadily declined. I currently have an account for speeds of 12 mbps. It rarely reaches the level I pay for. I understand that there are circumstances that decrease speed beyond their control occasionally but the speed delivered is more frequently well below that. I wouldn't even mind I slight decrease but usually it is 6mbps or less. Sometimes too slow to even do a speed test. When I call customer service they have excuses that it is my computer. I have done everything they have suggested clearing history etc, and I think that if it were my computer it would always be a problem and not up to speed some days and dropping others. They have also claimed that there are too many devices.
I realize that more devices slow speed, and can accept that, but some days there are 3 or 4 devices and a fast speed on all, other times it is only 1 device and still extremely slow. Does that sound like a problem on my end? When I called last, they said I need a speed test so I told them about the test results daily over the last week, they say that they cannot accept that, but they can do an internal test and fix problems. An hour or so later speed is up. Next day down to 3 mbps. I call and ask for a service tech to come and fix things. They say they will take care of it, but then they don't. The service reps, and online chat personnel are very friendly but nothing gets resolved. I would not recommend Windstream based on the poor quality they provide and lack of customer support.
Good afternoon Larry. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message to get some additional information from you so we can get a resolution for you as we certainly appreciate your long term business but have not received a response. Please review your PM at your earliest convenience and feel free to respond to the contact information provided. Thank you!
Service has been out since 2-1-18, called and they said would be fixed by 2-3 @ 6:00 pm... called after 6 pm and was told, "Sorry it will be by 6 pm on 2-4." Called after 6 pm and was told, "The repair guy doesn't come to work till 2-6 and you will receive a call the morning of 2-6!" No call! I just called again and was told, "Sorry it will be 2-8 before you are repaired!" This company SUCKS!!!
Good afternoon Regina. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message to get some additional information from you so we can attempt to make this right but have not received a response. Please review your PM at your earliest convenience and feel free to respond to the contact information provided. Thank you!
Windstream lost my start up account info 3 times. It took over 3 weeks to finally get it on. Our bill increases often with no explanation. They have horrible customer service. They promise things that never happen. I called to stop service and transferred multiple times, and on hold for over an hour. I would never, ever recommend Windstream, if I could give negative 5 stars I would!!! Horrible!!!
Good afternoon Jenny. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message to get some additional information from you so we can attempt to make this right but have not received a response. Please review your PM at your earliest convenience and feel free to respond to the contact information provided as we appreciate your business. Thank you!
I've finally decided to make the switch to Santa Rosa cooperative. I've had it with Windstream. I was frustrated with their internet outages and not getting the internet speed I'm paying for. So I got a phone call from them offering a free upgrade to my internet service. So, of course I fell for it. The service technician came by and replaced my modem with a new "Dual Frequency, faster Modem". Ever since I've had that modem, I've had so many interruptions on my WIFI service, it's ridiculous. I haven't changed the locations or configuration to any of my computers and every day I've had WIFI connection problems now.
A little about me, I have spent about 25 years as a computer repair technician. I have a lot of experience troubleshooting computer problems. The new router that they installed looks like it works. All the green lights come on, and some of my computers have access to the internet and some do not. If I call Windstream's customer service, I'm told only to power cycle my router. They say they are sure my new router is working properly. I know from my experience it's defective. They won't even entertain the possibility that their new router might be defective. "From Their end everything looks fine". Well, I've been the customer on the other end paying for WiFi service that I'm not getting.
I don't think they even care about my problems, it's a big corporation and I'm just an insignificant number in their system. I got about a week before Santa Rosa can get a Technician to my place to switch my service over. When they do, I'll send Windstream back their defective garbage router. My lesson I've learned from this experience is "you get what you pay for". Of course Windstream is a little less expensive than Santa Rosa with their bundling packages. You pay a little less money and you get sub-par service from a big corporation that doesn't care about your connection problems and they go with the assumption that all customers know nothing about computers.
Good afternoon Donald. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message so we can attempt to make this right but have not received a response. We certainly appreciate the business of each and every one of our customers and want to ensure we create the best experiences possible. Please review your PM at your earliest convenience and feel free to respond to the contact information provided. Thank you!
My husband and I decided to switch to this company believing we would get faster internet, better pricing and top notch customer service. We are very disappointed and we are begging the company we left to take us back. We have been with Windstream for 4 months and in this time, my modem has gone down at least 7 times, I have to keep resetting it to work. The internet service is hooked up to my garage door opener and it keeps disconnected. The customer service doesn’t know their own products and keeps transferring to different departments which can’t help either.
The straw that broke for me was when they turned off cable and internet to dig lines in my neighborhood and did not even give any notice to us before it occurred. I just got home from surgery, I was watching a program and relaxing and the cable goes off. My husband realizes it’s not the modem and decides to go outside and there are Windstream installers outside putting cable into ground. Just disconnected with no notice! How terrible!
Good afternoon Erica. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message to get some additional information from you so we can attempt to make this right and ensure you have a reliable internet connection and the best experience possible. Please review your PM at your earliest convenience and feel free to respond to the contact information provided. Thank you!
I am writing this so other people will think twice before getting in the predicament I did and having no other option but Windstream. I called to get service connected on Thursday. No problem, they had an appointment the next morning from 8-12. That's such a very broad spectrum of time but I wasn't given a choice so I accepted it. I am a parent of 2 special needs children. My son missed the bus and I had to take him to school. My car wouldn't start, battery issue, so I called my mom. My son, being special needs, had a meltdown and I had to take him to his doctor before I could drop him off at school. I finally return home after the horrible morning I had just to see that I had missed the installation man.
I immediately called and explained what happened and they offered to have someone come back that afternoon. I completely rearranged my afternoon, even though my other child had Therapy, and I or a member of my family were waiting all afternoon. No phone calls, no show, no word from them until I decided to call at 4:00. I was then told they wouldn't be coming at all and to call back in the morning. I was livid!!! They were actually persecuting me for my emergency that morning. I filled out their survey and I received a phone call before 8:00 a.m. the next morning.
Apparently she was upset with how I filled out my survey and called me to confront me about the situation. Instead of making sure that I would receive Internet service promptly, they delay my installation until Monday afternoon. I have to go an entire weekend, two special needs children, and no Internet or cable of any sort simply because I wasn't home Thursday morning and missed them. They seem to hold an actual grudge with people. I have never dealt with such an unprofessional company in my entire life.
Good afternoon Amy. My name is Andrea and I manage our Executive Customer Experience team at Windstream. I have attempted to reach you via private message to get some additional information from you regarding your service installation but have not received a response. Please review your PM at your earliest convenience and feel free to respond to the contact information provided. Thank you!
I call Windstream support at minimal once a week. They sold a product (Kinetic on the go) they knew was not ready, All the billions in fiber optic leaves me with uploads speeds faster than my download, 2-3mbs. A ran a speed test and the down was in kbs. WTF. At least 40 calls and the problem isn’t fixed. My internet should be like my faucet, I turn the handle and water comes out every time. The whole operation is dysfunctional.
Worst Internet and phone company I can imagine. Service lines to my house are way outdated. Though they will not upgrade them. Static/humming on the phone line, repair tech says they don't know what is causing it! I've had dial up Internet service that is faster!
I cannot give less than 1 star, if I could, I would. North Carolina, small Dr's office phone and internet customer since 2014. Windstream has no interest in their small business customers. In March of 2017 I inquired about increasing our 12Mb dynamic IP to 50Mb dynamic IP. The quote I received was nearly $1600.00 per month (100Mb with Spectrum is less than $200.00). We chose to use a different provider and cancel our service with Windstream when our contract ended in June. I was originally told our contract was extended till 2018 due to a move and had to provide the signed contract showing it did not, to our "dedicated" SMB account manager. I requested the disconnect in writing on June 14th 2017 and have been fighting to have it happen ever since.
We receive an ever increasing bill every month with a "threat to disconnect" if we don't pay. GREAT!!! I have been trying to get disconnected since June! I call every month and talk to at least 2 different "service" people. I go through the entire story at least twice and email whichever "supervisor" I have spoken to that day. Every month I am assured "This will be taken care of, we see where you requested a disconnection in June, we don't know why this hasn't been done..." etc... The bill just keeps going up. Every month I ask for a senior supervisor/manager/department head, SOMEBODY that can get this done, and am told "There is no one, that department does not take phone calls, my manager is out today, her manager is in a meeting..." etc..
This is the worst company I have ever dealt with. The charges we are being billed for the last 7 months scream of illegal scam and I do not believe for 1 min that No one at Windstream is capable of resolving this. If so, this level of incompetence is alarming at best, and criminal at worst. It has now been nearly 300 days since I started this process and with the holidays, it will not be resolved this year. This is a shady company with shady practices. Run from them if you can!
Appointment was made 1 week before Thursday and confirmed the day before by automated message for free upgrade, free modem, and free installation. Didn't go to work Thursday and no one showed up. Got a automated message that afternoon saying job and upgrade was complete... Called to see what the problem was and even on their books it said upgrade was complete and tech called the house and no one picked up..."lie". Said they would get back to me by Sunday with info on my status. This same pattern happens 2 more times for the following Monday and Tuesday so third time isn't a charm with this company.
Monday I call again and find out that work on the DSLAM is done and all I need was a gbond compatible modem, which is why the appointment was made in the first place. I am now waiting on a Thursday appointment, that I only found out by calling them, from the steady pattern, they will not show up to simply give me the modem to complete the upgrade. That means they were in fact right beside the house during at least one of those days upgrading the DSLAM down the road and didn't even bother to drop off the modem.
Got a missed appointment credit of $20, but that is nothing compared to the missed work days. Every time I called to get a reason why the tech didn't show up they are dumbfounded when I say no one ever came or called, but on their records they have it as a missed call which really makes me want to rage out when I know someone is lying, and nothing is being done about it. They don't give 2 craps about your internet reliability as long as there is no other option for internet other than Windstream.
Internet speed less than 1 mbps download, less than .6 upload. One third less than what I am charged for. Incorrect in sales tax calculations, 8 cents last month higher than the state tax rate, whose pocket did that wind up in? Numerous unexplained fees and charges on bills, the bills change monthly. Double charged for Federal Universal Service fee. If you inquire with customer service they hang up. Just wish I had another phone company option. Windstream sucks.
Updated on 01/22/2018: I have the internet and phone through Windstream. They advertise 3 mbps download speed, and 1 mbps upload speed. What I get on average is 0.9 mbps download, and 0.5 upload speeds. I also get the it's my equipment that's at fault, each time I call with service problems any inquiries about billing and fees, usually means their customer will hang up on you. Windstream has stated that they have no plans now or in the future to upgrade this poor service. They also state for 19 month more, they will solve my computer issues. The issue is poor speeds, not the computer. I wish competition would move into this area. We had decent service here, till Windstream bought the local company 10 years ago, it's gone downhill ever since. If you have multiple providers, don't choose Windstream. Their nickname here, is Downstream, referring to where your service went.
Installation was a breeze and for the most part service is ok but we have to reset the modem on a regular basis. Certain times of the day the service is really slow. Repair technician came out to fix service when it went out completely and took 4 hours to fix problem. Our landline phone that came with the bundle only works when the repairman is here. Wish there was another service provider in our area. I would switch in a heartbeat.
First off, when my modem died a few years ago, they said they would send someone out in two days. A tech showed up the next evening and he said the modem was gone and not the network and replaced the modem and rebooted computer. Next day I get a robo call saying they had canceled my work order as the network was out in my area and would be fixed by next day and the computer was working just fine. Telephone service with the filter on the line is always full of noise and static so that slows up the internet speed.
I am only on the 6 meg of speed per minute but it has its ups and downs with speed and freezing up and dropping information or just plain not allowing you to get on the DSL or to get off or being able to open email etc. The new fiber optic for fast reliable speed is not available in my area just yet. Not sure if I would or would not go with Windstream when it becomes available. I will say it was a shock to find out my name was no longer on the account and only my deaf mother could make any decisions as to whether we wanted the service moved when we did. Not sure how that happened. But doubtful if I would recommend Windstream to anyone due to my experience.
We have been Windstream customers for as long as they have been available here! They try to assist any problems swiftly and with easy to understand directions! They have their share of outages every company does.
Thanks for sharing your experience Jody. We appreciate the kind words!Andrea
Staff Manager-Windstream Executive Escalations
For years we got less speed than we paid for. One day got a letter said they increased the speed no cost to me. Next monthly bill was an increase. Another letter arrived increased speed again in reality no increase, it wasn't true.
Windstream Internet expert review by ConsumerAffairs
As one of the most popular of the mid-sized ISPs, Windstream ranks among the top 10 largest ISPs in the nation. It is especially well-known throughout the Midwestern and southern states, including Arkansas, Georgia, Iowa, Kentucky and Texas.
Customer service: This is one company that consistently receives positive reviews for its devotion to keeping customers happy and exceeding expectations.
Steady expansion: For the past several years, Windstream has been acquiring smaller ISPs and enlarging its coverage area.
Standard speeds: Like Earthlink, this is a mid-sized ISP that can provide a good quality of service for standard Internet usage.
Social presence: In addition to normal customer support channels like phone, email and chat, Windstream maintains active communities on Facebook and Twitter.
Best for: Windstream is best for smaller businesses, rural consumers and those who prefer a local option with high-quality customer experience.
Windstream Internet Company Information
- Company Name:
- Windstream Internet
- Year Founded:
- 4001 Rodney Parham Rd.
- Little Rock
- Postal Code:
- United States
- (855) 575-7625