Kinetic Reviews

Kinetic is in my neighborhood in Pennsylvania (Pennsyltucky) running their lines. Not only did they run it to the main box in the front yard, but they also took the liberty of doing me a service by running it to my house. I never asked for it to be run, as I don't want their garbage service. That will be removed by me in short order.

I was looking for a cheaper fiber internet option and after their sales team stopped by a couple of times I decided to give them a try. I scheduled an install on a Friday between 1-3, they never showed up. I understand things happen but what was inexcusable was that they never called or communicated in any way that they would need to reschedule. I didn't hear from them on the following Monday either. So on Tuesday I called to cancel the install. During the call they stated, "they had to bury a line" so they were unable to do the install. Still, I told them I wanted to cancel. They didn't even try to keep me as a customer. When I got them to cancel it the employee ended the call with, "thank you for choosing Kinetic". I think that speaks volumes to their level of care.

I could go on all day about these lying **. They suck from the one who knocks on your door to the main ** in the office. Lied about the promotion for gift card. Never received, lied about for 3 months. Free service never happened. Billed me on the 20th of April for $86. Then, turned around and billed me on May the first for 96 more dollars through. Auto draft that I specifically told them not to use my card for auto draft. So yes, I'm calling to have it cut off and going back to Spectrum. That stayed at $52 per month. For over 5 years, internet service, only because that's all I need. When the rep came out, I told him that I had Windstream before, and he assured me that Kinetic was no longer affiliated with Windstream, total friggin lie.

Willy did an amazing job and was so kind! He went above and beyond to help us!

My service has been out since Tuesday March 31st. I have contacted Windstream a numerous amount of times and been met with multiple unacceptably rude customer service representatives. I was given an appointment date to fix the issue for April 20th. Only to take off work and find out they rescheduled my appointment without notice to April 28th. Still met with complete rudeness from the representatives. My bill is due on April 27th and they suggest I pay it still and then try to figure out how to get a credit for the next billing cycle. Complete nonsense. I have been a loyal customer for 13 years and they don’t care. Repeatedly increasing my rates but the service is getting worse by the month. Unacceptable and I’m looking for other providers which is hard being that I’m in a rural area which is why they can do whatever they want and assume paying customers just have to take it. Ridiculous.

I had Kinetic (windstream) years ago and the service wasn’t great, so I stuck with cable Spectrum (used to be time Warner) for years and had TONS of issues with their service first cause their awful routers would only give me wireless to about 2 rooms and 2nd my slow/intermittent service issue cause they never wanted to have maintenance come out and address issues at the pole and install new taps. 2026 kinetic hits me with an offer I couldn’t refuse. 1gig for $24 a month. Their internet is fast and reliable not like years ago and their router also solved my coverage issue, I can walk to neighbors and still get wireless. Spectrum has cold called me trying to get me back and literally doesn’t believe me when I tell them the deal I’m getting through windstream, like they’re irritated and accusatory. Friggen gaslighting me like I’m making it all up. It’s hilarious lol.

Me and my wife have had Kinetic for a year, and we haven’t had many issues up until we planned to move, the support for Kinetic is hot garbage and with all internet companies come issues so if you plan on talking to them for anything, you're better off talking to a brick wall. Me and my wife have been without service for multiple days leading up to our shutoff date which was scheduled for the 15th and we haven’t had service since the 5th. HOW THE HELL DOES THAT MAKE ANY SENSE, and we tried calling back and they told us due to THEIR own mistake that we would have to come out of pocket and open a new account. Pls choose any other company. I’d choose Spectrum and they suck but hey it’s better than Kinetic considering Spectrum wouldn’t cut my internet off 10 days before the schedule date and I’m still paying for it but hey go Kinetic.

They allowed my 98-yr old father to be without call out services on his phone for over a week! He couldn't reach any family members or call out to 911. I called and spoke with over 7 people. One of them in the process cancelled the repair ticket and I had to demand to speak to supervisor. They kept refusing to send out a tech, saying the line is just fine. They scheduled to come out and never showed. I had to call again and it was scheduled for Tuesday, March 24th 10:45 am-12:45 pm. The tech didn't show and I was on a live chat demanding he call me. Someone showed up until 3 pm and at 4pm, the originally scheduled tech appeared. I reported them to the FCC! This is the worst phone and internet company I have ever dealt with and we will be finding another alternative.

Updated on 04/05/2026: It’s Easter- just got a email they will be trying to take bill out of auto draft! They owe me for disconnecting before a month- they are horrible! The amount they are trying to charge me is what they owe me!

If I could give 1 star I would. I have had them for 4 years. Most spent on the copper internet which would go out when it rained. Frustrating yes but nothing compared to the trouble I now have with the fiber. It goes out at least once to twice a month for over a year now. Stays out for 2-4 days each time. Customer service zero help. We live in an area with no cell service so we heavily rely on internet. They leave us without access to 911 for days on end and no one cares. The fact I can expect it to go out every month is ridiculous!! Do not switch to Windstream fiber, they have absolutely no idea how to keep it connected.