NetZero Reviews

I noticed charges for $4.95 on my bank statement from Netzero which I once tried to set up an account with but was informed that I couldn't because of my location, so I told them to just forget about it. The guy could barely speak a word of English but I'm pretty sure he said, "Okay, no problem. Your service is canceled."

My account was terminated in January but I just received a notification stating that it was suspended. Why am I being billed for something that has been canceled? What are you going to do about refunding my money that has been taken fraudulently? Why do I have to go through this ** with NetZero every three or four months? What kind of business model do they have, saying, "We've got your credit card and we'll charge you whenever we want?"

My overall experience was horrible. Rate it as less than zero.

I was visiting my sister in Florida, who had just purchased a new Dell computer. I put the computer together for her and wanted to connect to the internet and set up email for her before I left to return to PA, since she is not computer literate. I installed NetZero on her computer and then called them to set up a "free" 30 day account on my credit card. I was switched to India and spoke with a man who said my credit card wouldn't be billed for 30 days and that I need the 14.95 version which had Norton Security. I explained that I had just installed the latest version of Norton on her computer and didn't need it. He insisted I did and I insisted I didn't need it. We hung up after several rounds of this.

I quit Netzero in April and they are still taking money out of my account. They said I agreed to a back up plan, but I did no such thing. I cannot understand these people. And why would I need a back up plan when I am using high-speed internet.

I tried to cancel Netzero for 5 months now. Every month, I call up yelling at them, after trying to contact someone, sometimes taking hours, and they tell me I will be refunded and canceled. I am going on the 6th month now, and guess what, Netzero charged. I don't understand how this company can be allowed to continue this business practice. I've read, literally, hundreds of similar complaints dating back years. What can be done? I just want them to quit. I would also love to see action taken against them. It isn't fair that there isn't something that can be done. I hate you Netzero.

I have called Netzero several times to cancel my internet account with them due to the fact that I have not been able to connect with internet, errors have occurred or I just have been bumped off of service. They keep wanting to set me up with tech services and charge me for checking out. My computer is not/has not been the problem, their service is. I have obtained new service with another server and am now on high speed instead of dial-up.

I have cable internet now, so I have no need for Netzero anymore. I try and try to cancel services with Netzero. All they do is offer me free gifts or services. I keep on telling them no, but none of them seem to understand the word no. Maybe when I write to the CEO or supervisor of Netzero and explain them that I have an attorney, they will finally understand the word no.

A total of four collect calls in total of $108.60 were billed to me before I contact my attorney. I have an outstanding balance on present phone bill because Netzero collect calls were added to my regular phone bill at Windstream on the last two billing statements.

Tried to cancel Netzero. Was told I was cancelled. The next day, I got an email thanking me for subscribing to their service. Kafka is still alive and well! Called back. Told I was signed up for a backup program at $14.95 a month. No! Requested total cancellation of all services. "Just a moment sir." Ten minutes later, told my account was now cancelled but I would be provided with a three month e-mail account and then be charged $11.95 a month. No! Okay then, I will only be charged $4.95 a month for Norton security. No!

On 9/24/10, I called California and talked to a Jennifer to cancel my account with Netzero. On 12/15/10, I noticed they were still charging me monthly at $4.95. I called both California and my credit card, Navy Federal about this. I called Navy Federal only after Jennifer said to wait and she was transferring me after she told me about the 9/24/10 call. I waited about five or six minutes and hung up as nobody came on the line. Jennifer could hardly speak English. I have sent dispute forms to Navy Federal. I only paid the bill net of the Netzero charge. Stephanie, at Navy Federal, was most helpful. I also sent a letter asking if I should stop using Navy Federal's credit card until this is corrected. It was Stephanie who said I also had a $2.97 charge the last month and there was another $4.95 charge that they received. I didn't catch the $2.97 charge.

I canceled my account by email on 09/10 that I have had for at least 5 years. The fees were still taken out of my bank account as of 12/10. I contacted Netzero. He told me that the only way you can cancel this account is through phone. After quite a long disturbing talk, the rep issued me a two month credit. On 12/09, I noticed a charge of $25.00 on my bank card statement from Netzero. It was a charge for early cancellation. Netzero said that I changed to upgrade the account in 01/10 and it was to a 12-month contract. The rep who accepted my cancellation did not make me aware of any contract or that there was a fee for canceling the contract. They will not refund my $25.00.

I have been cancelling internet service from Netzero for three times and they still charged me for more than 18 months. Every time I call them, they say my account is still active. I have confirmation numbers every time I cancelled service. The last time I called to re-cancel on 11/24/2010 and they said they will give me credit of two months of payments. I checked my bank and they still charged me as of 11/28/2010. There is nothing put into my bank account. I have also filed a complaint with FCC.

I ordered Netzero and they told me I could download fast and it's a good internet service, but I can't do anything on it.

We have been signed up with Netzero for only 3 or 4 months and have only been able to log in a very few times. You can forget getting any of the sites pulled up. We have tried to contact them several times and it has been no help as they blame our computer and our errors and then charge us 1.95 for trying to make me feel stupid. Me and my husband are really trying to find a more efficient provider who is in it for more than just the money. I never saw my 30 free trial, and my debit card is having charges pulled from it every month even though they know we are very really unhappy with their service. They don't seem to care because they keep taking my money. I think this site and all others of its kind should be fined and shut down.

I went to get money out of my checking account and Netzero drafted $8.00 out of my account today, 11-08-2010. I had cancelled this account around June or July 2010. I would like a phone number so I can call them and tell them they need to deposit my money back into my account. I am short in my checking account. I want my money.

June of this year, I had Comcast installed then called Netzero to cancel my account held for 7 years. I explained I didn't need their service anymore and Netzero hi-speed was not at all hi-speed. I was told, "okay we're going to give you the service free for 3 months."

I had been with Netzero for 2 or 3 year and finally got up the nerve to quit. Now, they're trying to charge me an early termination fee, plus charge me for other things I don't even use because their system isn't what they claim it is. I cancelled my account with them several months ago and they're still trying to get money from me. What don't they understand about the words "no" and "cancel". Period, end of discussion.

I am trying to uninstall NetZero. First it goes through the initial process and then after that, it says "Please wait while NetZero is being uninstalled". I have installed many programs in my computer and NetZero is the only one so far that does not uninstall.

They charged me on August 31, 2010 $7.47. They want to bill me again when it's not due until Sept. 30. 2010. The $7.47 was for a whole month and they tell me it's due on the 15th. I first got regular internet Aug 15 2010 and on Aug 31 2010, I switched to the half price deal with high speed 3G.

I needed to cancel my Netzero accounts because of poor service. The customer service rep I had dealt with was extremely rude and tried several times to transfer me to tech support. He tried to give me the runaround by trying to only cancel Norton anti-virus. I explained how I wanted to cancel my whole account and after bantering back and fourth, he said he would cancel the account. I will never deal with this company again. Netzero trains these people to take no for an answer and we, as the consumer, get the runaround, poor service and higher cost for internet service.

After signing up with NetZero, I have been bombarded with spamfrom 3rd parties. I know NetZero caused this because the spam emails are addressed to the unique user name I associated with the new NetZero account. I normally do not have spam because I use very good email practices, now I am irritated daily by having to delete these spam emails. It is very annoying! Shame on NetZero.

I cancel my account back in January. I started to get bill in July and Aug. After I finally got them to cancel my account, they still billed me for Sept. for $65.22 out of my account. This has caused overdrafts. When I talked to them, they could care less. Net Zero needs to close it up. Stop ripping off people.

Called many time since early May 2010 to cancel my account with NetZero. It has not happened. My bank statement comes up with "charges/fees” to NetZero every month starting in May of 2010. Calls?? Say, yes, I would be “cancelled" as a NetZero ISP provider. Has not happened. Now what? Take them to court? File with a collection agency??? Think so. Fees and services. I asked to be no longer associated with netzero.com.

We live in the Northwest (Idaho) and our landline service was sold by Verizon to Frontier. We like the NetZero high speed internet ad on TV and ordered their DSL. We received a setup kit immediately. We set up the system to our desktop PC and got everything working. After a few "drops" in service while we were online, we went to get online on 08/13/2010 and found we were disconnected by NetZero. At the same time, we keep receiving automated phone messages from Frontier Telephone Company trying to sell us their DSL package. We finally spoke to a Frontier representative who told us that they have been disconnecting any company that has sold services for DSL on their proprietary lines without their permission. NetZero apparently is the biggest offender in this area. They did not have permission to use or modulate their services through Frontier's telephone lines. When Frontier picks up a pulse on their line showing it is being used by another company, they immediately shut them down.

The latest Netzero game for revenue: About a month ago, upon logging on to Netzero, I received the error message "invalid user name or incorrect password". I had been on the internet with them the previous evening and had done nothing with my computer, so I knew they had generated the problem. I called their connection commitment number and verified that my account is in good standing. I explained to them my connection problem and had them transfer me to tech support (for free) for resolution of the problem. Their explanation was that they needed to reset my password so I could log in and then I could restore my password back to original.

I canceled my internet service. The woman I spoke with kept trying to get me to keep the service after I told her no. She said they had already charged my account and would not refund it and that for that amount could keep my email for a year. I did not need or want a email for a year but I agreed just to use the money that I wasn't going to get back anyway. I took the credit card number off my account and when the year was up, they charged my card again without me knowing it until I got my statement one week later. When I called them, they say I didn't cancel it and they did not do refunds. I still don't know how they could charge a card that I removed from my account. So I have a crappy useless email for another year. Stay away from Net zero. They really suck.

I downloaded Netzero Internet on my computer from a CD I picked up at K-Mart. After I learned of the many charges accessed for using the dial-up internet connection for Netzero, I cancelled the service. The problem I'm having now is uninstalling Netzero from my computer. I have tried to uninstall Netzero from my computer via Add/Remove programs on my computer but it will not uninstall. I really need to remove Netzero from my computer.

They keep charging my bank account for services that I am using for a year now. They will not stop. Help me get my money back. I have my bank statements to prove it. I have emailed them every month and called many months. Now, please make them stop and give me back my money.

The service was extremely slow and I was only able to log on one time. I lost my job and had my phone line disconnected and called to cancel service. They kept trying to make me stay on a plan. They offered suspended service until I could get a phone line, I said no. Then they tried a scare tactic saying my computer could get viruses without Netzero. I said I sold my computer. Then they said they would keep my email address working and charged me for that in case I need it to find a job. I told them I had another email address that was free. They were still trying to charge me money even after I told them I had no money for food and I am about to lose my home. I have a feeling that this is not over. Netzero makes it impossible to cancel service. They use scare tactics and tricks to take your money. This service is a scam. I have been charged for seven months of service I could not use. $105.00 so far.

I signed up for 1 month free of Netzero internet on May 27, 2010 and was told that on June 27th I would have to cancel or they would charge my bank account. I called at 8:51am PST on June 27th 2010 to cancel all Netzero including Norton antivirus and email. They gave me a confirmation number and said it was cancelled. On wed June 30th 2010 I went to withdraw my money from the bank and found Netzero charged my account after cancelling $10.22 thus putting my checking account in the negative so my bank charged me $34 overdraft fee.

I got my bank statement and viewed NetZero account taking $14.95 out of my account. I have DSL internet with another company. I was furious as we had tried as when I got married to my husband he had NetZero and I tried them for a few months and did not like them, so I changed providers. This was in March of 2008. I called NetZero last night to question those charges. Spencer was the person I spoke with (if that is his real name). I told him my problem and he said I have two e-mails on file. When he asked me what my e-mail was I told him; he got all anxious so it seemed from my end. Then he told me we had 2 accounts: my husband’s and mine. I asked him then how long have I had an account with them; he really then became flustered again. He said only since February and they would reimburse me for only June and I would have to go to my bank and report fraudulent charges and said someone else was using my account.

I called this number when it appeared on my credit card. I just got the runaround. The only number I have is a reference number posted on 05/17 and transfer date which is 05/16. I want this cancelled and credited to my credit card. I have already sent it into a credit fraud.

Netzero has not improved. I have waited over 48 hours to have my DSL line restored. This was 48 business hours. It is still not restored and no reasonable explanation has been given other than they are working on it and I need to be patient and possibly wait another 48 business hours (this is Saturday). Worst case scenario is that I might have to cancel my account and then re-subscribe which could take an additional 7-10 days. When I stated that if I had to cancel, I was told that before I could sign up with a new provider it could take up to 10 days for Netzero to release my line for a different DSL provider. This resulted to emotional stress.

Someone billed my visa bank card. The first was from Netzero for $1 and then they billed me $200 every 12 hours that weekend from another company. I contacted Netzero to cancel the account but since I don't have the information because I did not open the account. They said they can't cancel it. It cost me 30 days to have the money restored and I had to get a new bank account.

This company is still taking money out of my bank account. I have not had service with them now for several months. I notified them online 5 to 6 months ago to please stop taking money out and put that money back. Thank you.

I signed up for Netzero 4 years ago and gave them my credit card number. I closed both the credit card account and as of this past June, closed the Netzero account. I recently received a letter from a collection agency asking for payment on the account that has been closed. I have tried to contact someone at Netzero and cannot get a human being to answer any questions. The collection agency is asking for money that I do not owe.

In November 2008, I contacted Netzero about internet service. They sent me the equipment, and I hooked it up; but it wouldn't work. They did some checking and found that I wasn't in their service area. I'm thinking the matter is over because they couldn't provide the service.

Every time I try to get on Fox News it either doesn’t come up or NetZero knocks me off. That is where I get the best news. I don’t like USA Today. If you can’t give me Fox News, please cancel my account.

I'm not paying for this bill. You charged me 2 months of service I did not use. AT&T is my internet carrier, since Feb.1, 2010.

Net Zero installed an unauthorized program on my computer. I do not use NetZero but am forced to view NetZero search advertisements every time I try and use the search function of Microsoft Internet Explorer. I have corresponded with NetZero many times only receiving notifications that the program they installed can not be removed and I have no option but to use their search engine even though I do not connect to the internet using NetZero. I only wanted assistance from NetZero to correct their problem.

My message page/email page comes up blank and NetZero only wants to send me emails! If I call, they will charge me $1.99 per minute including how long I am on hold. I have a lot of people emailing me about replica race boats that I build and I am missing these contacts because of this problem.

I have had Netzero since about 2003. I've paid for the service up until about July of 2009. Everything had been working fine. And now I can't log into my account. I called the billing and accounts dept and they said my account was active but for any further questions I'd have to talk to the support team, but they charge $1.95 a minute just to talk to them. I told the man on the phone I wasn't going to pay that price and so he gave me a web address so I could email them instead. Here it is: www.***. So I did that several time and every single time it brings me back to the home log in page. Every single time.

I canceled my account with Netzero in November 2009. When I spoke with the representative I told her to cancel everything that I had already registered with another Internet provider. Then in December 2009, I was charged a fee of $4.95 for a Norton Virus Scan CD. I called and told them that I did not request the CD and to remove it from my debit card.

I wanted to verbalize my brand of difficult situations that I've had dealing with NetZero ISP for the last 4 months. They market a setup disk to introduce their service in Wal-marts all across the country. They promised a free trial offer for their first month of service to attract your attention. As it stands, I was billed $55 for my service plan, and I needed to correct the situation accordingly.

I was looking for a service that was in my budget range. So I came across a "Free Month" Netzero. I had signed up and all was good until I received my bank statement. I was in the "Negative", $50.00 in ACH fees. So I called Customer Service and asked them to send my Credit Union a letter, and state that I shouldn't of been charged and that it wasn't my fault. They said, "I'm sorry, we're not responsible for overdraft charges." I said this is not my fault, I am on a fixed income and I can't afford $50.00 to be taken from me. I am now waiting for them to respond to my 3rd email and hoping they will send that letter to my Credit Union. Because by all the complaints about this company, we will all have a few shares in it!

The company does not reveal the hidden charges, and they constantly overcharge. Once the product is purchased, there are more charges than what was agreed to appear on the bill. They say it is because they sent me an email stating said charges, but the rep only disclosed a one time charge and a stated amount to be billed monthly. The hidden fees not revealed are 150.00 for a cancellation and 2.20 a month extra on top of the billed amount. These extras were never revealed, cancellation and surcharges, until after the expiration period.

I have tried to cancel service for over two months. I have had to go on unemployment so I can’t afford service. I left messages to cancel, but to no good. I can’t get them on their only cancel line. So they over drawn my debit account, and my unemployment check would take two weeks to arrive. At $2.00 a day overdraft charges, I am screwed. The only thing I could do to cancel NetZero account was to change my bank account number. I suggest everybody with the same problem to do the same. I lost over $75.00 plus unwanted monthly service.

A few years ago, we signed up for NetZero dial-up services. Then we upgraded to DSL on the computer. I was on the phone, doing the transfer with their help center. At no time did they mention that I would have to cancel my dial-up, or be billed for it. Two years later, after trying to call and ask about charges, and them repeatedly saying nothing about a "dial-up" account, I get the truth. I have 2 accounts. They charged me $179.40 for one year service. After a lengthy battle and threats to call the BBB, they agreed to credit my account $179.40. I would have to call back later to find out if they approved the other year. Three days later, they will only credit me another $89.70. And the dial-up has been canceled. I wanted to cancel the DSL also, but she said I have to call a different number. What a mess. I am switching to my phone company service!

My internet won't turn on. It says there is a network cable unplugged and there is not. I pay monthly. The first problem I've had, it says disconnected and firewall. I need help. I can not go online or check email.

I signed up for Netzero on 12/29/09. My phone line was cut off the next day. I tried to call Netzero five times. Finally, I got in touch with a rep (her name was Christy) and told her I wanted to cancel my account over fifteen times. She acted like she didn't understand me. Over and over I told her I wanted to cancel my account. I told her that I wasn't satisfied with her actions. She kept saying she would suspend my account until the end of January 2010. Then she rest assured that I would want to reopen my account because they are the best internet service blah, blah, blah! I told her over fifteen times I wanted to cancel my account, not suspend it until the end of January 2010.

I can't get billing stopped though I never had Netzero services at all. I have tried 3 times now. Year and a half at about $17 monthly. I am going to sue them.

I have tried many times over the last three or four months to cancel an account with Netzero since signing on with Comcast high-speed internet. I thought this was settled and had not gotten a bill for the last three or four months. Now on September 4, 2009, they withdrew $12.94 from my checking account again. I called Netzero and did not get an explanation as to why this happened. I was told by this man I talked to that they would put the money back into my checking account within the next couple of billing cycles. I told him to put that money back in my account immediately. He then said it would be put back in within 36 hours. I am now waiting the 36 hours to see if it gets put back into my checking account. As soon as I get this money back, I am closing that checking account because I have had so much trouble with them.

I called to cancel my "free trial" on July 29th. I had signed up on July 17th through a ‘connect now’ button on my new computer's screen. The gentleman I talked to said, "Okay, no problem. Is there a reason for you canceling?" I replied that we went with another company and I had DSL internet through my phone company. He then canceled my account and offered me a 5 dollar a month back up internet. I told him no. At the end of August, I got an email from NetZero telling me that they couldn't get money from my bank account for my bill. I called them today and was told that I had signed up for the backup service and that I didn't get a free trial because I signed up through the internet. I responded that I signed up through my computer and she replied that my trial was through my computer maker's company.

What a big scammer! NetZero sucks! We called them to cancel my account last June but they still didn't do yet. And, all of a sudden, they are charging me in my account $11 something it's costing me for overdraft. Just stop advertising your company, it just sucks! It's so slow, that's why we use wireless now.

This is still to do with the ongoing case against NetZero about taking my $115.57 off my debit card without permission. Also, that for the whole month of July, I could not buy groceries, my dog's food, toilet paper, anything. I had to wash my clothes in my tub. It was devastating. As I stated, I live on disability, $674 a month. I live in an apartment complex through HUD. All my neighbors are in the same boat I am in, meaning they get small checks a month to survive. On a month, some do not even get a check.

I called them on 8/12/09 to cancel my subscription to Net Zero (too slow) and spoke with Jada who told me the account was cancelled and I would receive an email confirmation of this. I got an email confirmation congratulating me on my new account with Net Zero. These people are impossible. If they needed a certified letter, they should have said that was the only way to cancel the service.

I signed up for this service to try it out. On the website they offered to give me a free website for my personal use. I thought it was free, but I found out that my bank account had been charged the amount of $19.99. I have not received this money back after I had cancelled it and I don't know what to do, but maybe tell consumer affairs and have them deal with it so other people don't get trapped like I did. I just want my money back and for them to leave me alone and stop harassing me.

I called Netzero to cancel my service and explained to the representative that I would no longer be using any credit cards and to please send me a bill for the amount I owed, $16.90. The rep told me she could not send me a bill and they would have to send it to collection. She also told me she would put it on suspension for 2 months. I don't want any suspension. All I want is a bill for the $16.90 so that I can pay it and be done with it. It should not be this difficult to get a bill and pay it off. This sounds awfully suspicious to me. You make me feel as though you will continue to bill me when I clearly want to discontinue the service. Please send me a bill promptly and I will definitely send the final payment as soon as I receive the bill.

I canceled my account with Netzero in 2007. I just now see a charge on my account for $9.95 for 7/14/09. I called and was told my account was activated in 2008. I did not activate my account, and on further investigation, I found Netzero had charged my account in February, March, and July 2007 for a total of $29.85. I cannot go backwards, so I am making sure they do not stick it to me again. I have confirmed my cancellation, and I have confirmed the cancellation confirmation number. It's valid.

I signed up for free trial. I called to cancel 2 weeks later and was told I would not be charged. But 2 weeks after that, I was charged $9.95. I called and talked to customer service. I repeated over and over, "I don't want to call back and cancel again and I don't want any more money coming out of my checking account." I had to repeat this 8 times to various different "offers." We'll see if I get charged next month. If so, I will close my checking account. This is pure and simple theft. I think scam is too tame of a word. Customers call and cancel and still get charged. How are they getting away with it? Fortunately, I had the money in the account to cover the charge or I would have been charged a $33.00 overdraft fee for a $9.95 charge. I lost at least an hour of work while on the phone with them.

I signed up for a free month of Netzero. Then they said they would be charging me $7.47 per month for high speed and I couldn't get the free month. Then they offered me some game and something else that they said was a free gift and I should just go to a site to accept it. I thought it didn't matter so I never visited the site and therefore thought I hadn't gotten the free gift. I called to cancel the next month and they said I was being charged $18.95 because I didn't call in to cancel the free gift. They also said, "Rest assured, you will not receive any more bills from Net Zero." But, after seeing the comments/complaints from others, I'm going to call my credit card company to record a dispute of that and any future claims. I hope I have somehow added my voice to the complaints to save someone else the hassle of falling for anything free Netzero has to offer. Their web service is not worth the trouble they make it to cancel.

I am on disability, $674 a month, the only income I've got and no food stamps. Anyway, on May 15, 2009, I signed up for NetZero dial up internet service. I was told a month free, then $9.99 a month after the free month. But on June 13, 2009, two days before the thirty day free trial was up, I cancelled NetZero and I decided to go with MSN dial up which is three months free and payment not due till September 2009. But now, NetZero and MSN all dial up services say that any access # to dial up may be long distance and show up on your phone bill.

I signed up for Netzero after hitting a link that offered a 3-month trial of DSL, and after which, you would be obligated to a 2-year contract. After 1 month, the modem stopped working, and I called customer service to get it replaced. The person I talked to asked me to go from room to room, connecting the power to see if it worked. After 5 outlets, I told him it was not working; and he insisted that I try yet another. I, frustrated at this point, asked to just cancel the service. Then the telephone went dead. He called me back and said someone would contact me in 36 hours. I called back to cancel the service and was told that I would have to pay $100 for cancelling my service. I told them that I had signed up for the 3-month trial deal before the 2-year contract. She said, "No, the 'email' we sent you had one month." I told her that the link I hit offered 3 months. She said, "You still have to pay $100."

I canceled my service shortly after activating in Feb. It did not work at all! They have kept billing my cc, which causes a $35 overdraft fee every month since. They refuse to let me speak to a supervisor and the CSR will not even provide a first name. Scam!

I left Netzero in May 2009. They are still charging me $7.94 a month. I can't get any response from Netzero. I don't know what to do other than close my account. Today's date is June 26, 2009. They took $7.94 out in May and $7.94 this month too.

Netzero was a wonderful service before its acquisition by United Online. I cancelled my account in January 2009. I was not charged for February, but was charged for March. I contacted Netzero and was assured I would receive a refund and that the account was canceled. I was charged for April and contacted Netzero a 3rd time. According to their records, when I called in January, I agreed to a modified service. I assured them that I had not done so. The Netzero rep said they could only go by what's on my account record. I explained that I had canceled the service because I had canceled my telephone service and would not have agreed to a modified service. The Netzero rep said I must have misunderstood and made the agreement.

I was billed for April when I have not been with you, people, for over two years now. The amount of $9.95 was charged to my Discover card. Where is my money?

In April of this year, I ordered Netzero whilst on vacation out of state because the house didn't have wireless. They offered one free month, so I figured I would take that offer. My account was immediately charged. Moments later, I realized I didn't have a dial-up modem, emailed customer service to cancel the order and refund my account. I got an email later stating I needed to call them. I replied with, "No, I ordered online and I can cancel online. Do it and refund the money". They replied with, "We have issued next month of service to be free" instead of refunding my money. Uh, are you stupid? I said I can't use your service because I don't have a dial up modem.

I've had Net Zero internet service for about 4 years and the payment has been collected and paid over by my telephone company, Embarq, from the beginning with no problems. Everything was fine until I signed up for email back in April. We have a rental unit on an internet web site with inquiries going to **. All of a sudden, with absolutely no warning, they cut my service because of no payment.

An account was opened on 6-28-2008, and I cancelled the account on 6-28-2008. I have been charged ever since $4.95 a month. I cancelled it again on 02-28-2009. I have not been credited yet for charges. This has cost me $59.40 total. I can't get them to quit charging my account every month.

In June of 2008, I opened an account with NetZero using my credit card. Welcome, they said, this is a one-year contract. I started to use the dial-up right away. It lasted for three hours, then their computers canceled my service. I called the next business day and cancelled. Okay, was the reply, but you get 30 days free service. "What part of 'no' don't you understand?" I said.

It has been over 2 years since I have used Netzero. My bank account has been charged $11.95 and $12.94 every month for over 2 years and I am not pleased! I have sent numerous emails and also written letter to this service without any response to my request to cancel my service! I am requesting a refund for those 2 years. I requested several times to have my account credited, again with no response. If this is not addressed ASAP, I will be contacting an attorney to have Netzero taken to small claims court. Why would I want to use Netzero when I have gone with another service for over 2 years now? Please address my complaint immediately. Thank you.

NetZero began charging me $18.94 a month on my AT&T bill. I attempted to contact them on their website and they ignored me. After numerous attempts by telephone, I have not been able to stop the charges. They have a series of canned reasons. They can't stop the charges and reasons - more information is required from me. They are obviously reading for a text. My only recourse appears to be to terminate my AT&T services and then begin new service.

I called NetZero customer service in February to cancel service. At that point, it had been 2 months without being able to read my email. The woman assured me that I would get 2 months free! All I wanted was to drop them, but she refused to listen! Why would you keep them around? So what if it only costs $10! I couldn't do anything with it. No email, no surfing either. The pass code went invalid in December. We changed it and 2 months later, I had quite enough. My call to them was to get rid of that useless service. My new ISP is beyond reproach! Now we can actually view YouTube without suffering through an hour of buffering, only to get booted off. I don't think they have supervision at all!

I've been with Netzero for a long time but have been lied to by everyone in that company, promises of call back and they will fix the problem but it never happens, ever.

NetZero is my ISP and Classmates.com is their sister site. Taking my email address off Classmates.com has resulted in a constant barrage of solicitation by Classmates. Popup stopper doesn't work on it because NetZero is sending it to me with a page banner saying Microsoft. It is endless and I do not pay for NetZero to be solicited by Classmates. I will not renew my subscription and will tell anyone I know to drop Netzero because of this practice.

I called 2 months ago to cancel my subscription and they're still billing me and making my account overdraft.

I cancelled my account with NetZero in May 2008 from a subscription done in March 2008. Oct., Nov., Dec. and January 2009, I was charged $18.14 per month from the outlaw company NET ZERO. Despite the fact I did not have a telephone line since MARCH 2008. How can I use a service such as INTERNET DSL WITHOUT A telephone line?? If those CROCKS can explain to me how they do that (smart guys)?? The only thing they lose is the record of cancellation but not where to withdraw money. ** on NETZERO

I have called for the past 3 months to get my Netzero account cancelled. I thought I had finally accomplished this last month, but my credit card is still being charged, as recently as Dec 12. Now, I find out they have signed me up for high speed which I told them 3 times I did not want and was not interested in because I have high speed cable - in fact that was the whole reason for cancelling Netzero, so why would I want their high speed when I just switched to a high speed cable modem?

About every 3 months, Netzero blocks my internet access, demanding my password. I have changed my internet password to a number, but this is denied as wrong. I Then click on forgot password? to get the hint question. The hint question has never had anything to do with my present or past passwords. I have complained about this many times, but with no results. I am emailing my complaint, because I do not want to be charged $1.95 per minute to talk to a techie who seems not to understand the problem at all. This has happened over and over again, with me having to spend money just get my internet service restored. If Netzero does this to millions of customers, they are making millions on false pretenses.

Last October 2007, my son and I were looking for a cheaper way to access the internet and we got a NetZero disc and tried to program our computer, but it didn't work, so we threw the disc away. December 21, 2007, our house caught on fire and we were displaced for approximately 8 months. The whole time we paid our phone bill in order to keep the same number, even though we had no service. Why did we do that, because our number has been the same forever.

I have signed up with Netzero last February one year contract. We have to move out of our apartment because we cannot afford it any longer and we still want their service to be transferred to our new address. They claim that this situation would be an early disconnection, that they cannot transfer the service to our new address. When we bought the service sales person never told us that verbally otherwise we would have not signed up with them. They said they will have to charge us $150.00 termination fee. We should not have to pay this fee.

After I cancelled my dial up account, which you HAVE to do by phone, I noticed they were still charging me $4.95 a month for something called backup services?? I never even heard of backup services before and I certainly never accepted it. I had to call again and raise hell to get my bank account credited. It remains to be seen if that will happen. NEVER AGAIN!

I called in Feb 2008 and cancelled my account with Netzero. I spoke with a man that tried offering me 1 month and then 2 months service free. I told him I was not happy with his company and cancel my account. I thought it was closed until I got a letter from them saying I have been turn over to the UNL collection division for $14.90. I called 10/8/08 @ 6 pm and spoke with a Customer Service Rep. She couldn't help me I ask to speak with her supervisor Peter. He said they had no record of me ever called and my account was still open. I couldn't believe it so I try logging on - sure enough it was still active. So let say I didn't cancel my monthly charge which is $9.95 since Feb 2008. That is 10 months @ $9.95 per month = $99.50 balance due. But I received a letter for $14.90.

Netzero debited 30$ from my account in September of 2008. A representative of netzero said that I had ordered some services from them on July 17, 2008. I did not order anything from Netzero. I am currently on a fixed income of $300 dollars a month. I have several health problems to include breast cancer. I am currently waiting for my disability. There is no way that I would order these services. Netzero is also charging me for a security service of $1.95 that I did not order. The only service that I ordered was Netzero Internet service for $9.95 a month. This is the only amount that should be debited out of my account. Netzero also debited my account twice for $25 on the same day for using technical support for less than five minutes. What is going on?

I do not have the time nor the patience to reiterate my digust with [their] billing proceedures. [They] continue to bill me after I cancelled inferior service in Feb/, 2008. What does it take to get refund the money that [they] so easly withdrew and to get [them] to STOP billing me for something I do not have? I have referred my complain the the State of Michigan Better Business Bureau .

I signed up for Net Zero DSL in January of this year. I am now in the middle of a divorce. Due to this I had to move. When I got to my new apartment, I tried to set up my DSL. But, I couldn't get online. So, I was called tech support. The answer to my problem was that anytime I change something, such as my address this effects my service. So, even though DSL is offered the five blocks that I moved, I could not connect to my old internet service.

I cancelled our Net Zero internet on April 23 and they continue to put a $4.95 charge on my GM card every month since then. Just what do they think I'm paying for? If they don't stop charging me, I'll cancel my card and open a new one. And will never do business with them again or recommend them to anyone.

I had my netzero account disconnected and am still being charged $7.94 each month for a email I can't even go to. I'm going to call them one more time. I don't have the money to pay for a company like this.

I have cancelled my acct. in 7/08,they keep takeing money from my checking.Everytime I call , they first say I haven't cancelled , then say I haven't paid. There sorry and they won't take anymore money , after asking to speak w/mgr. which I didn't get to do. hopefully this time it stops.

It's not my computer because my computer is brand new. Their cheap defective disks are the problem. Everytime I went online it would keep me online for a couple a seconds then kick me off. Everytime I would have to use the disk to restart the program which is sick. All the money I have paid to this internet company is a waste of my hard earned money. Every time I called back in to speak to a CSR I would get the same response we will send you a new disk which never helped me at all. I'm very disappointed with the service I have with this company.

I can not afford for anyone to steal money from us. My husband is disabled and we live on a very tight budget. My blood pressure is sky high from trying to deal with Netzero, and they still won't get off my computer, refund my money, or cancel my account. My computer won't even work right because of their interference. I'll have to get someone to take Netzero's junk out of my computer.

I distinctly told her that I wanted my account cancelled again! I want to know where they're getting this information to keep billing me despite the fact I've cancelled over 2 times! I have enoguh to pay for with phone and college tuition, I don't need their services which I've cancelled and they still keep billing my credit! It's making me pay for accounts I've cancelled and I have enough to pay for at college now and my NEW internet service which I told Netzero about as the reason for switching over in the first place.

Ordered net zero, after approx. 3 hours, service was cut off. Svce ordered on or about 6/05/08. On or about 6/08/08 called and canceled svce. Next bill charged to credit card. Called again, still couldn't understand what was said. Sounds like a ripoff to me. Someone should check them out. I'm being charged for a svce that I'm not getting, and I sure as heck dont want it! They have the gal to charge credit card.

Ordered net zero, after approx. 3 hours, service was cut off. Svce ordered on or about 6/05/08. On or about6/08/08 called and canceled svce. Next bill charged to credit card. Called again, still couldn't understand what was said. Sounds like a ripoff to me. Someone should check them out.

I cancelled my netzero services Sept.17,2007, the rep tried to convince me to keep services but I declined. I found out thru a balance inquiry that I had overdraft fees d/t netzero debiting my account thru further investigation with assist from my bank I realized they have been going into my account since Oct,2007 taking $4.95 and if it wasn't for the overdrafts this created they would still be taking money out.

I switched to AT&T internet, Stopped using Net Zero. A month later I cancel my draft to Net Zero. No longer used it. 4 months later I get a letter from United Online Collections Division informing my account for $10.99 was in collections and to pay at once. Net Zero never billed me, contacted me by phone or called me. They have my phone number. How can they just send it to a collections agency and never try to collect it.

I can;t get Netzero to cancel my service and refund a charge that I never agreed to. I spent 30 minutes + on the phone with customer service on July 23 and they agreed to a partial refund of the billing however no refund has been processed.

NetZero has been billing me since February 2008 for Internet that I do not use. I have spoken to NetZero 5 times and was told that someone in California opened the account in question and they assured me it would be cancelled. It is now July 2008 and I am still being billed for an account that is not mine.

Approximately four months ago I cancelled my netzero dialup internet connection. After two months they started billing me again. I called them to stop the billing and refund $4.95 to me. They never did. I want the billing stopped and the $4.95 returned! What a terrible experience. Please help. Thanks. I don't remember my password for the netzero account.

I cancelled my netzero internet service on Feb but Netzero continued to charge me for March and April.

I approached net zero over the telephone for a trial service. The service was never used and when Net Zero was called they indicated they would not put charges through as the service was never used.

During subscription process Netzero DSL Internet provider dont mention $150 cancellation fee. They mentioned it several days later after subscription is complete and I received DSL modem. I was notified about $150 cancellation fee after I has started using the service. If I disagree with cancellation fee I could cancel the service getting money back, but I would have to send equipment back to them for my own account and look for another DSL ISP therefore I didnt.

erroneous charges to my account, never ordered or do I have it, stop it, cancel it, don't try and use my account for unauthorized charges. don't have email.

Buyer beware,netzero is not what they appear to be. after i signed up in 07 all seem to be going well, then after about a month i started haveing problems getting connected and staying connected it would never fail right when i would be in the middle of reading emails or composing or didn't matter what i was doing i would get dropped time, after time.

I contacted NetZero to cancel my account as I no londer have phone jacks available in my home and have switched to a cable modem. I was told that the account had been closed.

cancelled service on 5/8/2008. Netzero automatically took 9.95 from my checking account. Called again and told them I wanted my 9.95 back. Finally on 5/29 they sent the money back. On 6/10 they took 25.00 automaticaaly from my account and claim this was a cancellation fee. I should not have been charged a cancellation fee. I had basic service that was cancelled on 5/8. There was no mention of a cancellation fee. I had netzero for 15 years and had the most basic of services with them. I should not have any cancellation fee.

I had Net Zero For several years but I cancelled my internet with them and went to AT&T over two years ago. Every time I get a bank statement it shows that net zero has taken $7.94 on the first part of a month and $12.94 close to the end of that same month and I have tried to call them to find out why they are taking $20.88 a month for over a year.

I was a subscriber to Net Zero when I first got my computer, and my monthly payment was taken out of my checking account. On two different occassions, instead $16.90 being deducted, $21.85 was deducted.

An account was opened in my name and address at NetZero. I received a collection bill from United Online Collections. I called NetZero and discovered while they have my name and address and an account, they do not have accurate financial and security information.

I Cancel Net Zero a long time ago. I don't have it and will not pay this billing. It was too slow and most of the time the service did not work. I tried to call this number to get it fix but only a message came on. I could not speak to anyone. I will send back this other form but with no payment because I haven't the service for many months and I paid everything that I owed. I don't appreciate this way of handling business and I am not responsible if they did not do there part as to close this account. I expect a reply that it has been resolved and no further action is taken or I will contact the Attorney Generals office in complaint.

Still in my 1st month of free service and got charged by tec at support today May 29th. My service was ordered May 12th. First bill will be June 12th. Thankyou.

I am legally blind and if you don't have services to help us I will have to change carriers. I will expect to hear from you and see a credit on my account. This has messed up all my bank account. and as a handicap person it has really upset me that people would take advantage of us.

I can not remember the exact date that I cancelled my netzero internet service but I noticed that it is still coming out of my checking account and I cannot find a phone number anywhere that I can call them and discuss this with but I thought you might be able to help me. They held out $17.94 out of my April check and I Had never gotten a copy of my transactions from my bank so I assume that this the same ammount that they have held out all along.PLEASE HELP ME.

I have been charged from my checking account 9.95 from netzero. I do not have access to this website. I would llike to know how to completely commumnicate w/ Netzero of canceling this account completely.

I am paying for internet service and can not even log on! Every time I finally get in it goes back off! You have very poor and slow service!

I cancelled this dial-up service in February 2008 but they continued to charge my credit card $9.95 per month. When I emailed them they informed me that they had no record of my cancellation. At the time of the original call they informed me that they would mail me my confirmation number. They did not.

I've been using [the] service for a couple of years or more and I'm very tired of being yanked out of service in the middle of a project without warning. Occasionally I'll be warned of losing my connection and I'll typically hit the stay connected thing and all's well. But too many times I've been in the middle of something only to find that my connection has been lost. This is unacceptable!