Travel Guard Reviews

This is a total scam. I tried to recoup a flight fare for a trip that I couldn’t go on because I really hurt my leg. While I had photos of bruising up and down my leg, they required physician verification. It would have cost me almost as much as the flight to go to urgent care. While I was in tremendous pain, I knew nothing was broke and that I needed to ice it and stay off of it.

My wife and I were going to go on a Viking Cruise - I purchased trip insurance with Travel Guard. NEVER AGAIN! I have been trying to get my claim settled for over 6 weeks - and they continue to drag their feet and come up with additional documentation requirements. So I will likely eat the cost of the cruise = Travel Guard SUCKS! So tired of insurance companies that screw their customers - travel insurance companies are the worst SO - DO NOT USE TRAVEL GUARD - WASTE OF MONEY (AND AWFUL CUSTOMER SERVICE).

Had to cancel a motel reservation, months before the reservation for a supposed covered claim. So far it's been a month and the only thing we have heard is that they needed us to resend them the information. Everything that they have asked for has been sent to them twice now. Now there is a different person assigned to our claim, (which you cannot contact). The only people that answer when you call are foreign and hard to understand. Not feeling very hopeful to get our $1800 back. Appears to be another scam from a foreign country. If the only way to get a refund for a timely motel cancellation is to buy insurance, I would stay away from that company. ie.. Expedia in this case.

Waste of money! I purchased Travel Guard via Expedia for a hotel stay that literally used as an example an illness to recoup the reservation and hotel stay cost and we were denied because clause something letter something doesn't cover THIS particular circumstance. This is a SCAM and they should be investigated.

Fee scammed. Our March 2026 trip to MX was delayed by two days and flight cancelled due to blizzard conditions in Minneapolis. After an HOUR of two company reps in the Philippines READING VERBATIM inapplicable parts of our policy, including things about earthquakes, fire and hurricanes, we were told SEVERAL parts of our policy applied. Trip delay, Trip interruption, etc. Claims department determined we were owed NOTHING. I will never use Travel Guard again. My advice: Don't you either. I wish I would have read the HUNDREDS of bad reviews about this company before buying their travel insurance!

This is the least accommodating insurance service I have ever experienced. Missed flight due to TSA/Government Shutdown issue after waiting in TSA line for 5 hours. I attempted to contact insurance vendor both before and after the incident. I was forced to pay for a new flight with a new airline in person at the airport. My claim has been rejected as it was not specifically covered that a government shutdown may affect TSA lines as the workers are not getting paid, meanwhile strikes are indeed covered. "We value you as a customer" is their first line whilst explaining that this is not a "Force majeure" or a "strike" and my claim will be rejected. What a shame for trusting a company to do the right thing and insuring my own travel.

Filed a claim for our trip to Maui on March 10th to the 18th. As you know the flooding and road closures and state of emergency issued by the Governor happened. I saw the weather forecast and canceled the trip 2 days prior to leaving. Got the hotel refund and car rental from orbitz. But the airfare I had to submit to Travel Guard. Terrible process to file and no calls from them for the first 15 days. I called and left many messages and no call backs at all.

Travelers who buy travel insurance should be cautious when considering Travel Guard. Following a seven-month planning period for our Alaskan trip, a pipeline rupture at our base camp led to its closure just three days before our departure. Although this would seem like a legitimate reason for a claim, Travel Guard rejected our request, attributing the issue to maintenance. This decision is questionable given that the entire property was shut down and all reservations were canceled. In contrast, Allianz, which covered another part of our trip, processed our claim quickly and fairly. Travel Guard's handling of our claim has been disappointing, and we will not be using their services in the future.

Complete scam - they will do anything in their power to not honour your insurance and you will never get any Money back. Do not ever purchase their insurance plan.

This is a terrible company to do business with. Don't work with this untrustworthy company; they will take your money and do nothing to help you. My husband passed away, and they gave me a voucher instead of a refund, even though I am 80 years old and in need. I told them I am not planning to take any more trips.