Travelex Insurance Services

Fantastic customer service! Everyone is very helpful, friendly and knowledgeable. The prices are fair for what you get. Claims are responded to in a very timely manner. Have been using Travelex for years and will continue to do so for all my trips.

Website doesn't explain. 1. What country do you put down when traveling to multiple countries. 2. How to figure out medical expenses. Which option to pick.

I had some trouble initially with the website with the payment going through. It's also difficult to actually find a saved quote. You have to go back to the email and click on the link. Otherwise, I think it was fairly straightforward. The first time we purchased it through a travel agent this time I did so directly. Competitive pricing and primary coverage are a plus!

I have always had a reasonably good experience with your purchasing options and have been purchasing travel insurance from you for nearly 20 years. One comment would be that it would help for returning customers if we could have an account which remembers all of our family information to simplify repeat purchases. Would be nice if we could see an account of previously purchased policies too. Thanks.

Easy to navigate online. Had one question and called the customer service number. It was answered promptly and helped ease our minds. Went back online and purchased the plan that bnb would best fit our needs. Thank you for a pleasurable experience.

Although I've not yet received my visa back, it looks like this service was sufficient to secure my necessary travel documentation. I will return here next time I travel and see whether the rates and cover are competitive for family travel, but for now it all looks good and I'm happy with the service.

Going online through the process was very smooth. It was easy to understand the options and was nice to handle everything online. I did call the 800 number for clarification and that was a simple process as well. I quickly received the online contract with all of the details for my documents as well. Thanks!

Best travel insurance policy we have ever seen. You don't have to be dead yourself to qualify! And now we don't have to worry about missing the funerals of our parents who are now in their nineties. We were referred by friends who have had excellent service from Travelex. THANKS.

We have used Travelex many times and recently had to make a claim for trip interruption. It was an unusual circumstance dealing with canceling one of two cruises, but continuing on a planned personal trip. We had good documentation to support our case, and Travelex handled our claim quickly, fairly, and exceeded my expectations in how well we were treated. Our entire claim was paid in full, and we have booked another trip using Travelex again.

My first time taking out a travel insurance couldn’t have been more smooth. My bike bag and suitcase were both damaged when I landed back home. I took pictures and filled out the easy claim and mailed it all in. Within a few weeks I was reimbursed fully. I will always be taking out an insurance for when I travel with Travelex!

I had minimal questions, using nice online application. However, I could not find answers to crucial questions... like 'what counts as final destination?' No answer on website, no chat window, I waited about an hour on telephone hold, and did get response to email a day or so later (too late, already bought product).

I was very pleased with the ease of purchasing this insurance, the policy availability and confirmation. The process was easy to understand and follow, the coverage is explained well. I would recommend this company for out of country travel. Since I haven't gone on the trip yet, I can't speak to how problems are handled if any come up.

Obtained travel insurance for an upcoming cruise. Did everything on-line. It was very easy and streamlined making the process worry free and efficient. Travelex was recommended by a "Travel Agent" friend who has much experience in the industry and she did not steer us wrong.

The selection and ordering process was responsive, informative, and logical. The ability to compare your products was appreciated. I previously purchased my travel insurance through an intermediary, but found this direct process more satisfying. As for your solicitation of feedback, I appreciate the opportunity.

I am a repeat customer and have ordered the AD&D Air Only policy many times. I love the option of being able to order AD&D only. The reason that I didn't give your service 5 stars is because your website is unnecessarily complicated and not user friendly - especially when ordering AD&D only. It should have its own designation with a drop box or column in the comparative area. Thank you for the opportunity to do this review.

Your rep did a good job explaining your product. He was courteous and helpful. We ordered the travel insurance. Really no problem at all. Really nothing else was a problem. The website was fine as well.

I had peace of mind having this insurance, but had no reason for any claims. At my age I always have concerns for health issues that may occur, but the policy covered any event of illness and repatriation to my home country. It also provided for medical rescue. My baggage was lost in London but British Airways located and returned to my California home within 48 hours. Bags were intact and not damaged or pilfered.

I use Travelex almost exclusively for my travel insurance needs. Sometimes I need a full package and other times just medical and minimal coverages. Their website is easy to use and to understand. Over the last couple years I’ve used them for trips to Egypt, Morocco and Ethiopia.

This time I didn't have to use my travel insurance, but in my last trip to Costa Rica, we missed our flight because of harsh weather. We had to buy another one since the other airline didn't have other flights the same day. We purchased it, filed a claim and Travelex refunded us for the second ticket. Will use them for sure again.

I had a good experience with the agents that I have spoken to. All questions were answered and service was very professional. Suggestions were given to me that will be beneficial for my trip. I have used Travelex previously for many trips and would recommend it to anyone I know of who will be traveling.

I've purchased travel insurance from Travelex insurance for two trips in the last year. My mother-in-law is in her 90's, so I opted for the full coverage, Individual Travel Protection Insurance Policy in case I have to cancel at the last minute for family emergencies. I had a great purchase experience both times. The agents were straightforward, knowledgeable and good to work with. Full coverage is a large expense, but I feel comfortable and confident my Travelex policy will take care of any unexpected issues that might arise. I'll continue to use Travelex for future trips.

Always Good Service! Was a former travel consultant and recommended to my clients to use them usually. Many years ago (over 10 years ago) our trip to South Africa was interrupted because an airline was shut down and you took good care of us while we stranded in the middle of our trip.

Thanks for having an easy to navigate website. The only thing I wish is that I could get a rewards scheme for frequent policy buyers! I use you guys all the time for domestic and international trips. Great great product.

No real problems, the purchase went relatively smoothly. I would prefer to have a lower cost option to not have travel costs reimbursed; just cover emergency services. I was able to get costs reimbursed once in the past and found it very difficult and extremely frustrating. As in, send in such and such papers, wait two weeks, get asked for something else, etc, etc.

Easy to make the purchase. Will buy again in the next time we travel and will recommend to friends and families. Also the price is the best compare to the other competitors. Thanks for the opportunity to review your company. Once again great website.

I shopped and compared 5 different policies online and got recommendations from 3 friends who all used different companies. Travelex stood out for the coverage, equivalent price, and the best part - my phone call to Customer Service. You see, I read the policy and had questions. When I called, Kathy answered every question I had, clearly and understandably. My focal areas were trip delay, bicycle touring and pre-existing conditions. I can't review the claim process as I haven't traveled yet. (And I hope that I don't have to!) I feel comfortable with the company, people and policy so far.

It was easy to sign up for the travel insurance however the five star rating was based on that because I have had no experience with the insurance itself and hope that I do not need to use it. I would appreciate a list sent to me of coverages.

It is still too early to give an appropriate appraisal. I bought Travelex for the first time for essentially three reasons: 1.) I had a loss which my previous insurance company said that they probably would not cover (it is not clear that Travelex would have covered it either). This prompted me to start shopping for other companies. 2.) The total cost was less for the same or better coverage with my previous company, and 3.) the insurance is primary. Most other travel insurances are secondary. Many other companies also have poor consumer evaluations. I have passed all of this information on to my step-son, who I presume is also going to buy a Travelex policy.

Purchased this insurance as part of the requirement for getting my French visa. My insurance was not accepted as it doesn't clearly state coverage area and the fact that it covers entire Schengen area. I ended up purchasing a different insurance and requested to refund me for this one. Not sure if the request will be granted.

My mother used to travel to Canada to visit my sisters twice a year and bought Travelex medical insurance for her while traveling there. During her last visit she got sick and was taken to ER in Canada. She spent a few hours there and was discharged. Later the Canadian ER sent us the medical bill, which Travelex paid directly to that ER. We are happy to use this company in future. We also recommend it to our friends and others.