Travelex Insurance Services

I filed a claim because of travel interruptions I had and had went thru a lot of extra expenses cause by the epidemic. It has been three months and still have not heard anything. I had full coverage and the reason for the claim was for partial payment to see if I could recover some of the loss I incurred during the trip. I lost my job due to Covid and was hoping this would get processed but instead I was given the runaround. Very disappointed and for someone like me who travels a lot, I will not be using this service and I will be sure to let all my travel buddies know about this. Very disappointed.

Was as timely as could be with all that is going on these days. Talking to agents was a good experience for information and guidance. Would recommend to friends. Would use again as travel insurance on future trips. Thanks again for all your help.

Even during COVID times, Travelex delivered on their insurance policies and processed my claim promptly. Would highly recommend and very happy to see an insurance company at work! Like many, I was unsure about purchasing and whether it was "legit." It's legit!!

We had a trip planned to England and Scotland in May. Bought this insurance in the summer before the virus. It was purchase on the advice of our tour agent, so we didn't read the fine print, which was a big mistake. Our trip got canceled not by us, but by the government and Travelex decided they didn't have to pay. We will schedule to go next year but will search for a reputable insurance company.

I purchased the policy at the beginning of March 2020 for a trip to Israel, for treatment at the Dead Sea, starting May 30 until June 9, 2020. At that time they supposed to be aware of the fact that at the end of February Israel was already affected by the Covid-19 and was putting travelers in quarantine. Why they sold me the policy and refusing now to return my money? I am a 66 years old woman, a breast cancer survivor and considered at high risk. Where am I going when everything was cancelled and nobody knows when this pandemic will stop and when is going to be safe for me to travel?

I booked three policies for a cruise for my family for May 2019. All cruises were cancelled by the U.S government mandate due to Covid19. I rescheduled the cruise for June 2019 and transferred the insurance to the new date. Again the government mandate cancelled our cruise due to Covid19 and the Travelex policy is they won't change the trip dates a second time. Seems like an exception should be made for Covid 19 like the airlines and cruise lines have done but customer service agent said no. I just lost $295.00.

My girlfriend and I traveled overseas for 2 months this January and February. She ended up getting really sick in the 2nd month of our trip and we frequently had to go to clinics and urgent cares for her to get checked out. She ended up having to go to the ER one night and a small operation done. $4000 later in medical bills and we were quite nervous. Filed a claim with Travelex with documentation from the Doctors on what happened and our policy covered the whole thing! Tremendous financial and stress relief for us and the process was fairly easy. THANK YOU Travelex.

I was given a prompt refund when my mother tore a tendon in her foot. We were all disappointed that we were not going but the refund allows us to make this trip at another time. The service was especially prompt as my refund came when the COVID-19 stuff was heating up in the world.

All good! I didn't realize that some of my docs had not uploaded. Went back to check to ask what the delay was and as soon as I resubmitted no worries check in the bank. Thank you! Service was great and appreciate the agent I spoke with originally.

We purchased a plan for 2 people in December 2019 for a trip planned for May 2020. Due to coronavirus the trip was cancelled, though we rebooked travel to another destination and date. I reached out to the company in early March and was 1st unable to reach anyone by phone for 2 weeks (their phones were not operative). Then reached out via email. I asked them if we could transfer our policy to the new trip, plus the new trip cost less. I was told, YES, they would do this. I sent them a detailed list of the new charges, their CS person JacLyn again confirmed this would be done.