Travelex Insurance Services

Purchased a Travelex policy for a cruise this year. Unfortunately I had to cancel 1 day prior to departure due to medical advice from my daughter’s PCP. First step was to call Travelex to confirm coverage. While it was easy to make contact, they would not confirm that my circumstances fell within the scope of a valid claim. Representative spoke in general terms. I asked them to go ahead and begin a claim. I received an email shortly afterwords that explained the claim process.

Last month (March 2019) my wife and I began what was supposed to be a two-week vacation in Thailand. Two days after arriving in Bangkok, I was diagnosed with double pneumonia and was hospitalized there for 13 days. The physician required me to rest a few days after discharge before allowing us to fly back to the US. When we returned we filed a carefully documented trip interruption claim for about $10,000 with Travelex on April 9. (An arm of the insurance, On Call International, had already taken care of the hospital bill - quickly and completely, much to our amazement.)

We had to cancel the family vacation because my wife got sick, so we submitted the trip cancellation claim. I called to open the claim, but the same could have been done as easy via the website. Although, the documentation required to support the claim was a bit excessive IMO (like a statement from the airline that the ticket's fare was not refundable), we did not have major issues providing all required documents, including the doctor's note, of course. Once the documents were submitted, it took about 2-3 weeks to process the claim and we were able to check the processing status online and, finally, we got a check for the full amount without any issues or additional questions. I think it makes sense to invest some time and prepare all documents upfront - makes everything go smoother. Overall, I am very satisfied with the service received and plan to use Travelex for my future travels as well.

The experience was ok. I had a little confusion as to what the difference was between the two "lines" you offer to viewers. Deluxe vs. regular. Had it not been for my friend telling me to go with the deluxe/plus... then I would not have. I still don't really know what that paid for... or what the difference was!

For some unknown reason I could not print the whole policy. At about page 15 and 16 those pages repeated themselves and no further pages could be printed. I asked for a hard copy to be mailed but haven't heard. It has been over a week.

I buy a lot of policies from Travelex so I don't know what triggered this particular survey. What would make me happier since I buy a lot of policies is for you to give me a quicker way to buy the policy without having to keep giving you my information and listening to a bunch of disclaimers every time I call in. I like that people are generally easy to get on the phone and that they competently answer questions. I am now buying policies through Travelexperts because my Virtuoso agent referred me to that service. Earlier this year I had to make a large claim and Travelex did a good job of handling my case.

After reading a bunch of reviews this seems like a fair deal and a decent amount of coverage. Too much small print. We are hoping if anything happens we are mostly covered but between reviews and small print who knows. The descriptions sound good but seems to be your basic crap shoot. The reviews are good for the company so we are hopeful. Wish the coverage was easier to understand.

First time purchaser so I asked the representative to walk me through the application process. She was efficient, took the one needed and answered all questions. Next time I plan on purchasing trip insurance I’ll use Travelex again. Very pleased.

I find the website easy and quick to use when getting coverage. I use this service a lot as I travel a great deal. Travelex is worldwide and on the two occasions I have submitted a claim it was dealt with very promptly and professionally.

Your website needs to be updated or fixed because to order my policy online, I had to redo it numerous times because it would not submit the information. So I had to review the policy and remove certain things, I.e. my travel partner (my husband Frank’s name) was not able to be entered for my policy to be submitted and issued. This also happened with my husband's policy as he was not able to add my name to his policy for travel partner, his policy number is **. It also wouldn’t take my cc number although eventually it did, so not sure of the problem there.