Travelex Insurance Services

Once I got to the insurance website, everything was fine. However, it was miserable getting to the proper site. It would be very helpful if you had a link to the insurance site from your Travelex website.

I've used you guys for several years on international trips. I've never needed the insurance, BUT it is great to know that I had it!! I am a traveler who enjoys delving into the culture and excitement of a city. This means walking, trying new foods, short tours, train travel, and staying at various hotels or friend's homes. It's nice to know that if something happens I'm covered. PLUS The price was great for the coverage. PLEASE KEEP THE PRICE AFFORDABLE. THIS IS WHAT MATTERS TO MOST PEOPLE. ALSO - LIKED having the condensed info sheet. I was able to keep a doc on myself with my passport and share with the important people if something happened.

I buy a lot of policies from Travelex so I don't know what triggered this particular survey. What would make me happier since I buy a lot of policies is for you to give me a quicker way to buy the policy without having to keep giving you my information and listening to a bunch of disclaimers every time I call in. I like that people are generally easy to get on the phone and that they competently answer questions. I am now buying policies through Travelexperts because my Virtuoso agent referred me to that service. Earlier this year I had to make a large claim and Travelex did a good job of handling my case.

I've gotten Travelex for my family of 4 at least a dozen times in the past. I get it every time I travel internationally. I never had to use it in the past, but this summer, unfortunately, I had to file a claim due to flight cancellation and a one week delay. The process took about 3 weeks from start to finish. It was quick, easy and efficient. Everything was done online and payment came via Paypal. I would recommend this insurance to everyone.

We had to cancel two trips in the last year, both to bad-timed sicknesses. We used two different travel insurance companies. The first took seven months and absolute mountains of paperwork to refund us just $550. They kept asking for the same papers, which I submitted multiple times. It was totally ridiculous! The company for the second canceled trip, Travelex Insurance, actually refunded us more than we originally requested. It took about a month, and it only took that long because they wanted to make sure we got the same exchange rate that we’d paid. They were AWESOME. The second trip was significantly farther and longer than the first, and they were so much easier to work with, it was a total night-and-day experience. So, long story short, get Travelex Insurance!

I filed a claim because of travel interruptions I had and had went thru a lot of extra expenses cause by the epidemic. It has been three months and still have not heard anything. I had full coverage and the reason for the claim was for partial payment to see if I could recover some of the loss I incurred during the trip. I lost my job due to Covid and was hoping this would get processed but instead I was given the runaround. Very disappointed and for someone like me who travels a lot, I will not be using this service and I will be sure to let all my travel buddies know about this. Very disappointed.

Was as timely as could be with all that is going on these days. Talking to agents was a good experience for information and guidance. Would recommend to friends. Would use again as travel insurance on future trips. Thanks again for all your help.

Even during COVID times, Travelex delivered on their insurance policies and processed my claim promptly. Would highly recommend and very happy to see an insurance company at work! Like many, I was unsure about purchasing and whether it was "legit." It's legit!!

We had a trip planned to England and Scotland in May. Bought this insurance in the summer before the virus. It was purchase on the advice of our tour agent, so we didn't read the fine print, which was a big mistake. Our trip got canceled not by us, but by the government and Travelex decided they didn't have to pay. We will schedule to go next year but will search for a reputable insurance company.

I purchased the policy at the beginning of March 2020 for a trip to Israel, for treatment at the Dead Sea, starting May 30 until June 9, 2020. At that time they supposed to be aware of the fact that at the end of February Israel was already affected by the Covid-19 and was putting travelers in quarantine. Why they sold me the policy and refusing now to return my money? I am a 66 years old woman, a breast cancer survivor and considered at high risk. Where am I going when everything was cancelled and nobody knows when this pandemic will stop and when is going to be safe for me to travel?