Travelex Insurance Services

We have used Travelex for various kinds of travel all over the world. On the two occasions that we made claims, we were pleasantly surprised at how easy and prompt it was. Travelex does not ask an unreasonable amount of questions or require endless documentation. Thanks Travelex for your good service!

Travel insurance for health outside the USA - Easily understood information provided on the phone. Well informed agent answered all questions. Clear concise information was given. Email confirmation arrived soon after purchase over the phone. Will use again when traveling outside the United States. Thanks for the good service.

The website was very clear, and the customer service representative I spoke with on the phone was very helpful. I did not need to make a claim, but the enrollment process was easy and I received my order confirmation almost immediately. My only issue is that plans don't cover the theft of property from an automobile, and travelers who take road trips often have no choice but to leave their belongings in their vehicles at times.

I was pleased to have prompt service and was given good information about a variety of insurance possibilities. I thought the costs were very high for the select insurance but found the basic insurance inadequate for my needs. My last experience with Travelex was good so I am trying them again.

Easy to complete application and get a quote online. You just have to figure your expected costs including airfare, hotel, car rental, train fares, and any tours that you may book. Once you figure your expected costs, you are seconds away from getting an accurate quote. From the quote, you are directed to the order site to complete your purchase.

The process was very easy to understand and to order. The insurance is more affordable than I thought and gives me peace of mind for my upcoming trip. The agent was very thorough in explaining and prompt to email the quote so I could proceed with the purchase. Thank you.

I have used Travelex for years, many flights. Thank goodness I have never had an occasion to file a claim but the service is excellent, fairly priced and the site is very easy to use. Good product and I have recommended it many times.

I was helped by Ms. **. She was knowledgeable, courteous and explained everything in detail. Wished everybody would be like her. Great service. Thank you Charlene. We have had travel insurance with you before and luckily did not have to use the insurance. It does give a sense of security.

I am elderly and have difficulty following the prompts to fill out the form to purchase insurance. On 5/24/17 I called your 800# and a lovely lady helped me purchase the insurance I wanted. She was helpful, courteous and knowledgeable. It was a pleasure to work with her. Unfortunately, I did not keep my notes and do not have her name. I will use this method when I make future purchases of your insurance.

I experienced kind and caring customer service representatives! I had to make a change to my policy and both representatives were informative and helpful in assisting me with picking out the policy that worked best for my upcoming vacation to Antarctica.

Exemplary service by the representative I spoke with on the telephone. Reasonable and competitively priced product for the coverage we required. This is the second time we have utilized Travelex and plan to continue to do so for any future international travel.

My complaint is that the transaction was finalized without any indication that the purchase had gone through successfully. I wasn't given a policy number and there was no follow up email giving me one. I had to contact you to get it. Why not give your customers an email confirmation even when the choice is to have policy mailed??

Got a letter asking for incident report from airline... Airline wont get in middle of insurance claim. Just a way for insurance company to get away from paying for a valid claim. We filed to receive reimbursement for additional travel expenses incurred. We purchased insurance for situations like this: that are outside our control and cause additional expenses to be incurred and felt our request to clearly be within the spirit of the policy. The amount requested was also nominal considering the cost of the policy. Will switch to a different travel insurance company for future trips. This insurance is worthless.

Luckily, I did not need to process a claim while I was traveling, but I did call to ask some questions before I left. The woman I spoke with was very courteous and helpful. I would purchase from this company again.

When I originally priced the insurance, I was told if I quoted the price of my ticket, it would reduce the cost of the insurance. The quote that was given was $35.00 for the plan I eventually purchased but my purchase price was $65.00. The system would not let me put a $0 cost of the trip.

I had a good experience ordering the policy. The REAL evaluation comes IF I have to file a claim. I have purchased many Travelex policies of the years and have fortunately never had to actually use one. Hope your claims service is as good as your purchasing service. I do like that you have many different plans and options.

I chose this company for travel insurance because of the great ratings that they receive. It was easy to navigate their website to see what my options were and to find answers to any questions. Selection and price were perfect and ordering could not have been easier. My documents came in the mail soon after. I have not taken my trip yet and of course hope to not need my insurance, but I feel more confident now that I have this insurance.

Thank you for the outstanding service your team members provided. They are very patient and know how to best assist clients. Each time I called for clarification, they assisted me in getting the best policy that would protect my family during our upcoming trip to Central America.

We have purchased travel insurance through Travelex previously. Online information made it easy to compare to other options. Calls (2) for very specific information were answered efficiently and thoughtfully. We are pleased with our purchase... and, hopefully, will not need it... but glad we have good coverage!

The plans are very affordable especially for the budget conscious and benefits (if you need them) are great and especially affordable if you're traveling internationally or as a family. I just wish I knew about this company before my first trip.

I was happy with the person who took my call and explained my policy benefits and some of the process should I have to make a claim. I did not receive anything from Travelex in the mail yet like I thought I would. My trip starts May 20th.

The person I spoke with was knowledgeable and courteous, the same as previous trips. However, I have not yet received the document in the mail as requested as I do not have a printer. Note I am scheduled to leave 12 May. It may be the US Mail as I have not yet received my updated passport!

We filed to receive reimbursement for additional travel expenses incurred when our flight was delayed causing us to miss our connection. We were repeatedly required to provide the reason for the delay (not easy to get from an airline) and when the reason was finally obtained, it was technically not within the policy (airport delays). We purchased insurance for situations like this: that are outside our control and cause additional expenses to be incurred and felt our request to clearly be within the spirit of the policy. The amount requested was also nominal considering the cost of the policy. Will switch to a different travel insurance company for future trips.

We are planning a trip to Ireland and one of the most important aspects of planning is to ensure that you have proper and adequate travel insurance. In the course of searching out the best plan I found that Travelex received accolades from many sources. As a result, it was my first choice! Equally important when completing a transaction one wants to receive honest and beneficial comments from the company representative. I must say that I was very pleased with the way the Travelex staff assisted me in choosing the right plan for my wife and I. The name Travelex has a special place in my memory bank so, in the future, should I plan a trip, it'll be Travelex that I contact for insurance. Thank you!

Judy, the agent I first spoke to was very helpful. She explained the advantage and disadvantage of each plan. She answered all my questions in a professional manner. Her recommendation of the plan we ended up purchasing was based on where we were going. I did not feel pressured to buy the most expensive plan.

My husband and son are taking a fishing trip to Alaska in late June, and I will join them later. I wasn't quite sure how to structure our travel insurance for this trip. The representative I spoke with was knowledgeable, helpful, pleasant and courteous. Yesterday I remembered another expense I had forgotten to account for so I spoke to another rep, and I had this amount added to our coverage. She too was helpful and understanding. This is our first purchase from Travelex and I am very impressed with your company. Hopefully the trip will go off without a hitch and we'll never get to find out how good your claims service is!

My experience with TRAVELEX has already exceeded my expectations. The people thus far, seem to be very trustworthy and competent in what they say and do. Success is all about consistency. People, in general who follow through statistically do better. When you go the extra mile, that says a lot about TRAVELEX. I do believe, they want to make your experience the most important one. Thank you, TRAVELEX???

Travelex was recommended by a friend who travels far more than we do... This was very easy, complete, and quick. Checked other sites for prices, and Travelex was very competitive. Will use for next trip!

I have never had a major medical sickness while traveling or cruising. I was glad for the response by the ships hospital and doctor on Oceania Cruises. I also very much appreciate the quick action and payment by Travelex and Transamerica Casualty insurance company.

Simply, easy and clear choices made this select very easy! The policy came quickly and was easy to read! I got it electronically within an hour. I had one question they answered promptly! I also used it to save on car rental insurance!

I bought my plan over the phone. I received good advice on an upgrade, and the rates were reasonable. I plan on going to Europe this fall, and will again contact to discuss insurance options. I had a claim on my Greenland trip, and I was treated most fairly with the settlement.