Travelex Insurance Services

We had to cancel the family vacation because my wife got sick, so we submitted the trip cancellation claim. I called to open the claim, but the same could have been done as easy via the website. Although, the documentation required to support the claim was a bit excessive IMO (like a statement from the airline that the ticket's fare was not refundable), we did not have major issues providing all required documents, including the doctor's note, of course. Once the documents were submitted, it took about 2-3 weeks to process the claim and we were able to check the processing status online and, finally, we got a check for the full amount without any issues or additional questions. I think it makes sense to invest some time and prepare all documents upfront - makes everything go smoother. Overall, I am very satisfied with the service received and plan to use Travelex for my future travels as well.

The experience was ok. I had a little confusion as to what the difference was between the two "lines" you offer to viewers. Deluxe vs. regular. Had it not been for my friend telling me to go with the deluxe/plus... then I would not have. I still don't really know what that paid for... or what the difference was!

After researching several travel insurance providers, I decided on Travelex primarily because the emergency medical coverage is better and the policy provides "primary" coverage (i.e., no waiting for my personal medical insurer to reimburse me first), which is a BIG plus. I was also drawn to Travelex because the coverage has a shorter time frame before coverage is triggered (e.g., lost luggage, travel delay and the "look back" period). Even having extra time to review the policy after purchase (e.g., 15 days vs. 10 days) was comforting and gave me greater confidence in choosing Travelex over other providers.

My husband was hospitalized for four days with severe food poisoning in Chiang Mai, Thailand. Travelex was extremely helpful while we were in the hospital. We missed our flight to our next destination in southern Thailand. Travelex offered to help us cancel other flights we missed. I didn't ask for a hotel for me to stay in during this time because the hospital provided me a bed to sleep in his room and help take care of him. The hospital was nicer than most US hospitals I've seen.

We have travel/cruised twice a year for the past 6+ years and being in our senior years we ALWAYS purchase Travelex Insurance. While traveling with friends a few years ago, whom we encouraged to also by Travelex insurance, they experienced a medical condition that left them disembarked in a foreign country. Travelx served them well, very well indeed.

I have purchased Travelex insurance several times but this is the first time I submitted a claim. I was ill while in Europe and filed a claim for a doctor's visit and prescription upon my return to the U.S. Within a few weeks, I was reimbursed. It was a painless process. Just be sure to keep all your receipts/proof of payment.

This company is the worst insurance I have ever paid for!!! They are not understanding and just plain out scammed me out my money! Will not be working with them again and I will make sure to tell people not to pay for their horrible services! NEVER AGAIN! My brother passed away so I booked my ticket and the Travelex insurance plan so I can attend the funeral. The funeral ended up getting pushed back so I talked with customer service at Travelex and they assured me if I submitted all requiring documents that there would be no problems if I changed my flight a week later!

Website was easy to use and options for my trip were plentiful. I had indeed visited some other sites. However, many of the policy options here were exactly what I desired and nothing more. Easy to use, pay for and documents were received as outlined. I was most happy with my choice. I believe I received the best insurance product for my trip at a reasonable rate. After reviewing the entire policy document, I found it easy to understand and it was as described in the overview of my purchase.

I would have given 5 Stars, but I currently have a claim (Damage - Personal Item) & haven't heard back from the company yet. So I'm not giving a "true" evaluation, due to awaiting claim outcome. The purchase of the policy was fast and easy, that was a major plus in the purchasing with this company. So far (minus the claim outcome) my experience with the company has been positive. I would possibly utilize the company again in the future.

I use Travelex travel insurance whenever I fly. It is easy to sign-up for the travel coverage and it gives me assurance I will be taken care of if it is needed to be utilized. Fortunately I have not had to use the insurance however I would not travel without it.

The process for applying to Travelex for a claim was simple and the response was prompt, courteous, and effective. I appreciated that even though there were delays due to high volume, I was notified as my claim went through the process.

I have had Travelex for many years and they are great at keeping their word when I had a difficult experience in my traveling out of state and overseas. I will renew and continue availing their service every time I travel.

Travel Insurance - Holy Land trip - It was very easy and convenient to obtain - recommended by the company that is conducting the tour. I also found it affordable and hope that I won't have to use it. But better safe than sorry. Thank you for your attention to detail in sending the appropriate description that I can give to my family members to refer to while I am on my trip.

I went online to purchase some insurance in case something happen to me while on travel. I also needed insurance if I was to get sick and needed medical help. I wanted insurance in case the flight was canceled. Very easy to do. Thank you so much.

Thankfully I didn't have to make use of the Insurance this time but, as always, it was an easy process to book. Having had to use Travelex in the past, and having had an extremely good experience with that, I will be using Travelex for all of my international travel going forward!

Very easy process. Choosing certain items to fill out application on the website were a problem. Trying to scroll through a drop down on my iPad, scrolled through the overall site instead. I needed to fill out the app on my Mac.

Very helpful staff and quick process. I had a death and needed to cancel my trip. The forms and process were easy to use and they were easy to communicate with via text, e-mail or phone. I would use them again and do recommend them.

The agents rushed me off the phone and did not take the time to assist. They both came off as having attitudes and not having the time to assist. I only went with your company because of the price, not because of the agents assisting.

Program components & staff exceeded expectation. My experience with Travelex Insurance since 2004 has been excellent. In our most recent trip, an injury, unfortunately, required us to tap into Travel Select emergency services. What a wonderful group of professionals! Thankful for all of your help. We’re already plan our next trip!

Person with whom I spoke walked me through the procedures for getting approval and assistance if I encountered an emergency health situation in the Andes Mountains in Peru where there might not be a doctor or other medical professional. Very helpful!

Your comparison of various companies with their coverages and cost made it easier to make a decision leading to my purchase of travel insurance. I would recommend your company to my friends before they travel. I will use you in the future.

Unfortunately had to file claim due to elderly father going into hospital with pneumonia during our trip to New Zealand. Provided all the info requested on website and had claim paid in less than a week. Will always use Travelex for my trip insurance plans.

I'm a private person planning to go on a vacation for 10 days. Bought basic coverage just to have a peace of mind. Could've done it on line but got some questions. The Representative I spoke with was very nice, professional, knowledgeable and patient. Totally satisfied.

Processing my insurance request was a snap. Website was user friendly and very informative of planning options. It is something I hope to never use, but a comfort to know have coverage for unforeseen event since trip planning is completed so far in advance of travel.

Did not need it, but it was good to know it was available to us. The contact number was clearly given had we needed it. The insurance was a good security blanket and kept us confident that we were covered.

I always get Travelex Insurance before any trip. This is the first time I ever filed a claim. Other than the initial confusion between filing a claim with On-Call International or Berkshire Hathaway, the whole experience was very hassle-free. I absolutely would recommend Travelex to anyone!

The process is very easy. Just plug in the dates of travel, the age/state residence of traveler and the total cost of the trip to find the cost for different types of coverage - select one and pay. If you encounter questions, the representatives at the 800 number are very helpful.

My husband woke up with a terrible cough and he went to see the doctor on our cruise ship. They did blood work, and a chest xray. Gave him a z-pack and some cough meds. They said he had bronchial pneumonia. When we returned home - I filed a claim online. Very quick response time -- within a matter of a week and the claim was complete. Thank you.

I called twice. Both times, I was connected to an agent in a reasonable amount of time. In both cases, the agents were excellent! They gave me exactly the information I needed. Also, both spoke perfect English and were completely understandable. It's because of this experience that I went with Travelex. I have typically used Allianz for past trips, but the impression that your Customer Service left me with won me over!

I was to see that the premium rates were the cheapest of any other travelers insurance company. With an A++ rating. My first time purchasing insurance and I spoke with a few agents. This one man was very helpful and answered my questions with ease and clarification.