Travelex Insurance Services Reviews

In October, 2025 I insured an $11,000 international trip with Travelex Insurance Company. They process their claims through Zurich Travel Claims. My trip was planned for November, 2025. Unfortunately my mother had a serious car accident the week after I made my trip reservations and insured my trip, so I had to cancel my trip and I filed a travel reimbursement claim with Travelex/Zurich Travel Claims. The claim process took a long time but that is not why I am rating this company with only one star. I had booked a hotel near my departure airport the night before my flight left the country. I did not realize that, in my obvious attempt to insure my full trip, I had to make the insurance start date the day before my flight (when I would check into the hotel) instead of the hotel being included from the check-out date.

We had two simple problems on our recent cruise, for which we paid Travelex$1521 for an Advantage policy. 1) My husband left his carry-on bag in the taxi on the way to the airport, and the driver was not able to return with it in time to make our flight. We put a claim in $235.52 to cover a clinic visit in Singapore and prescriptions so that he would have his daily life-saving medications for the trip. Later in the trip, my husband caught a flu/cold and remained in our ship cabin two dates, preventing him from attended pre-booked, non-refundable excursions, for which we put a claim in for $366. For the first claim we provided the medical file, prescription receipts and a note from the taxi driver confirming the bag was left behind.

I am extremely disappointed with Travelex Insurance Services. They are a terrible company to work with— Incredibly slow to process anything and completely unwilling to assist policyholders who face actual travel issues. Despite having a legitimate claim with supporting evidence, I have been met with nothing but roadblocks and delays. It is clear they prioritize collecting premiums over providing the coverage they promise. I will not be using them again and will be advising my entire network to avoid this company at all costs. Do yourself a favor and find a provider that actually values its customers.

We got this policy as a recommendation of our travel agent though Wyndham. Our cruise itinerary was changed on Oct. 24 for a cruise Dec 15 on Norwegian Cruise Line. Instead of the Bahamas, with 2 stops, now going to Puerto Rico with one stop. Not at all acceptable because we had already been there a few times. I filed a claim and was denied. I understood this policy was to cover any reason for cancellation. NEVER use this company!

The day we were leaving Paris for Budapest we arrived at the metro in the morning to an unbelievable crowd. We couldn't fit on the crowded trains with all of our luggage. The delay at the metro caused us to miss the SCNF to the Beauvais airport which then caused us to miss our flight. When trying to get on the next flight we were told that there was a taxi strike causing the metro to be overcrowded. We had no idea or we could have planned ahead. Travelex will not reimburse a dime because the travel insurance "doesn't cover taxis" even though we were taking the metro. They are also calling this a "known event" because the taxi strike was announced in the French news. Unfortunately since we were on vacation we were not reading or watching the news.

We had to cancel our trip for what we thought were problems happening in the Middle East, where we were traveling. We canceled timely, but they accused us of not paying THEM INITIALLY in a timely manner although they ACCEPTED the check and told us we were covered. In other words, THEY SCAMMED US. We have called numerous times and talked to somebody numerous times and we are now ready to get an attorney involved. Do not buy insurance from them or probably anyone else unless you really check out their reputation. All I see are bad reviews now that we’re looking. This was our thoughtful insurance for our retirement money. Boy were we wrong.

My husband and I took out travel insurance with them for a trip to Normandy. He died unexpectedly and I have been going through the process of trying to get a refund for his portion of the trip. They have stalled asking for more and more information and finally issued a check but in the name of his estate. There are no estate accounts as I was sole beneficiary and they will not reissue a check in my name. I feel they have done everything to deny payment and I could never recommend them as if they treat a widow this way I would not think how others would be treated.

I purchased a policy, and per instructions, tried to register on the app. The policy number is not recognized, and I was instructed to call. I've been on hold for an hour. Simultaneously started a chat, but that was disconnected. No one available. Now scrambling to buy a policy last minute from AAA, which I should have done in the first place. Will not recommend.

Claim filed on 10/25/23 and still haven't heard anything as of 11/24/23. Also can't get anyone to answer the claims phone number provided. Just keeps playing that annoying, repetitive music designed to make you want to hang up.

My husband and I bought a basic "Travel Basic" Travelex insurance plan for a June 2023 trip to Europe. Our primary concern when buying this insurance was to ensure we'd be covered if we had to quarantine because of Covid. When researching our insurance, I was reassured by the following statements on the Travelex website: