Travelex Insurance Services Reviews

In October, 2025 I insured an $11,000 international trip with Travelex Insurance Company. They process their claims through Zurich Travel Claims. My trip was planned for November, 2025. Unfortunately my mother had a serious car accident the week after I made my trip reservations and insured my trip, so I had to cancel my trip and I filed a travel reimbursement claim with Travelex/Zurich Travel Claims. The claim process took a long time but that is not why I am rating this company with only one star. I had booked a hotel near my departure airport the night before my flight left the country. I did not realize that, in my obvious attempt to insure my full trip, I had to make the insurance start date the day before my flight (when I would check into the hotel) instead of the hotel being included from the check-out date.

We had two simple problems on our recent cruise, for which we paid Travelex$1521 for an Advantage policy. 1) My husband left his carry-on bag in the taxi on the way to the airport, and the driver was not able to return with it in time to make our flight. We put a claim in $235.52 to cover a clinic visit in Singapore and prescriptions so that he would have his daily life-saving medications for the trip. Later in the trip, my husband caught a flu/cold and remained in our ship cabin two dates, preventing him from attended pre-booked, non-refundable excursions, for which we put a claim in for $366. For the first claim we provided the medical file, prescription receipts and a note from the taxi driver confirming the bag was left behind.

I am extremely disappointed with Travelex Insurance Services. They are a terrible company to work with— Incredibly slow to process anything and completely unwilling to assist policyholders who face actual travel issues. Despite having a legitimate claim with supporting evidence, I have been met with nothing but roadblocks and delays. It is clear they prioritize collecting premiums over providing the coverage they promise. I will not be using them again and will be advising my entire network to avoid this company at all costs. Do yourself a favor and find a provider that actually values its customers.

We got this policy as a recommendation of our travel agent though Wyndham. Our cruise itinerary was changed on Oct. 24 for a cruise Dec 15 on Norwegian Cruise Line. Instead of the Bahamas, with 2 stops, now going to Puerto Rico with one stop. Not at all acceptable because we had already been there a few times. I filed a claim and was denied. I understood this policy was to cover any reason for cancellation. NEVER use this company!

The day we were leaving Paris for Budapest we arrived at the metro in the morning to an unbelievable crowd. We couldn't fit on the crowded trains with all of our luggage. The delay at the metro caused us to miss the SCNF to the Beauvais airport which then caused us to miss our flight. When trying to get on the next flight we were told that there was a taxi strike causing the metro to be overcrowded. We had no idea or we could have planned ahead. Travelex will not reimburse a dime because the travel insurance "doesn't cover taxis" even though we were taking the metro. They are also calling this a "known event" because the taxi strike was announced in the French news. Unfortunately since we were on vacation we were not reading or watching the news.

We had to cancel our trip for what we thought were problems happening in the Middle East, where we were traveling. We canceled timely, but they accused us of not paying THEM INITIALLY in a timely manner although they ACCEPTED the check and told us we were covered. In other words, THEY SCAMMED US. We have called numerous times and talked to somebody numerous times and we are now ready to get an attorney involved. Do not buy insurance from them or probably anyone else unless you really check out their reputation. All I see are bad reviews now that we’re looking. This was our thoughtful insurance for our retirement money. Boy were we wrong.

My husband and I took out travel insurance with them for a trip to Normandy. He died unexpectedly and I have been going through the process of trying to get a refund for his portion of the trip. They have stalled asking for more and more information and finally issued a check but in the name of his estate. There are no estate accounts as I was sole beneficiary and they will not reissue a check in my name. I feel they have done everything to deny payment and I could never recommend them as if they treat a widow this way I would not think how others would be treated.

I purchased a policy, and per instructions, tried to register on the app. The policy number is not recognized, and I was instructed to call. I've been on hold for an hour. Simultaneously started a chat, but that was disconnected. No one available. Now scrambling to buy a policy last minute from AAA, which I should have done in the first place. Will not recommend.

Claim filed on 10/25/23 and still haven't heard anything as of 11/24/23. Also can't get anyone to answer the claims phone number provided. Just keeps playing that annoying, repetitive music designed to make you want to hang up.

My husband and I bought a basic "Travel Basic" Travelex insurance plan for a June 2023 trip to Europe. Our primary concern when buying this insurance was to ensure we'd be covered if we had to quarantine because of Covid. When researching our insurance, I was reassured by the following statements on the Travelex website:

My flight has delayed, and cancelled for almost three days. On the way To my destination, I lost two luggage and provided evidence that I have reported to the Airlines. After two months review, they offer me nothing, but $25 for the delay part. The worst service I ever had in my travel history.

We have purchased Travelex more than once. Viking cruise Paris to Normandy. My brother got an infection, wound up in Intensive Care Unit American Hospital in Paris for two weeks. WtP is supposed to provide medflight. We have bed in Boston, we have French and American doctors have talked Fit to Travel forms, etc. Everything but they want records from his PCP and 5 times they have requested records, 5 times rejected for wrong dates on request, "crooked" fax, Did not fax signature page. Trying to get from MGH Brigham Medical Records. Have been on phone for 3 days and cannot get request filled. It is a Nightmare.

Applying for coverage was easy online, they get their money right away. But trying to contact them later to make changes was nearly impossible. I've called three times and was put on hold more than 20 minutes. I finally just hung up, getting tired of listening to the noisy scratchy pre recorded dialogue, sounded like a damage vinyl record. I don't recommend this Mickey Mouse Operation. They can't afford to hire adequate staff to answer calls.

I bought Travelex Insurance for my mainland trip in March 2020. When the pandemic occurred, I asked for help when I had to cancel everything. They were absolutely no help and it seemed to them I had no coverage in spite of my having paid for it. Later, luckily, the airline reimbursed me. But, when I bought insurance, I expected it to insure my trip. It did not and was a waste of $50.

I filed a claim because of travel interruptions I had and had went thru a lot of extra expenses cause by the epidemic. It has been three months and still have not heard anything. I had full coverage and the reason for the claim was for partial payment to see if I could recover some of the loss I incurred during the trip. I lost my job due to Covid and was hoping this would get processed but instead I was given the runaround. Very disappointed and for someone like me who travels a lot, I will not be using this service and I will be sure to let all my travel buddies know about this. Very disappointed.

Was as timely as could be with all that is going on these days. Talking to agents was a good experience for information and guidance. Would recommend to friends. Would use again as travel insurance on future trips. Thanks again for all your help.

Even during COVID times, Travelex delivered on their insurance policies and processed my claim promptly. Would highly recommend and very happy to see an insurance company at work! Like many, I was unsure about purchasing and whether it was "legit." It's legit!!

We had a trip planned to England and Scotland in May. Bought this insurance in the summer before the virus. It was purchase on the advice of our tour agent, so we didn't read the fine print, which was a big mistake. Our trip got canceled not by us, but by the government and Travelex decided they didn't have to pay. We will schedule to go next year but will search for a reputable insurance company.

I wrote a review prior, giving them one star for refusing to refund my funds for the travel policy, payment made at the beginning of March, to go to Israel where already the Covid 19 started and I was not aware of. I fought thru my VISA and after I proved that my hotel and airline payment was refunded, they were kind enough to look at the documents and refund the funds for the insurance policy. I spent hours and hours on hold, but I succeeded and I am very grateful of one of their representative, Monica, who was patient and explained what I needed to do, what to send, understood my frustration and the point I was making, and helped me with this refund. MANY THANKS to CONSUMER AFFAIRS site who really help by posting my review. MANY THANKS and WISHING YOU ALL THE BEST AND TO BE SAFE! GOD BLESS!

Travelex responded with email and resolved the issue.

My girlfriend and I traveled overseas for 2 months this January and February. She ended up getting really sick in the 2nd month of our trip and we frequently had to go to clinics and urgent cares for her to get checked out. She ended up having to go to the ER one night and a small operation done. $4000 later in medical bills and we were quite nervous. Filed a claim with Travelex with documentation from the Doctors on what happened and our policy covered the whole thing! Tremendous financial and stress relief for us and the process was fairly easy. THANK YOU Travelex.

I was given a prompt refund when my mother tore a tendon in her foot. We were all disappointed that we were not going but the refund allows us to make this trip at another time. The service was especially prompt as my refund came when the COVID-19 stuff was heating up in the world.

I would definitely recommend Travelex and I was someone who almost didn't even purchase travel insurance!! Travelex compensated my costs when a blizzard interrupted my travels! I was able to get my money back for the hotel for the 2 nights I was unable to complete along with the 2 nights that had to be purchased in lieu. The process was a bit lengthy with the back and forth especially since I was abroad and unable to call the states. During this time, Travelex was also dealing with an uptick of requests caused by the COVID-19 impact. Overall, I am happy with the service and plan to use them again for future solo travels!!

All good! I didn't realize that some of my docs had not uploaded. Went back to check to ask what the delay was and as soon as I resubmitted no worries check in the bank. Thank you! Service was great and appreciate the agent I spoke with originally.

Spoke with a helpful customer service agent today who resolved this: reissued new policy and issued credit.

I purchased travel insurance in November 2019 with Travelex to cover my family's spring break trip to Portugal. Unfortunately, due to the coronavirus outbreak, my daughter's college informed parents and students that any student traveling overseas during spring break would be quarantined on return, and thus, we had to cancel our trip. Travelex denied our claim for any compensation even though the policy clearly as purchased prior to the outbreak and my daughter was going to be quarantined on return. Disgraceful to take advantage of families in such a manner!!

Our trip was scheduled to Universal Studios in the middle of the Coronavirus outbreak. Universal is closed down along with the onsite hotel. I have no destination to go to and no place to stay when there, and this company refuses to honor my trip insurance. Buyer be aware, this is how this company does business. DO NOT USE THEM. Worldwide Pandemic and destination being closed are not reasons to refund.

Son's trip to Washington DC was cancelled due to virus. When we submitted a claim for our money back from our Trip Cancellation and interruption insurance we were denied. We were told it's in the fine print. Don't use this scam company. They clearly prey on school systems for a profit.

I wrote a very unfriendly review when I could not get through to this company on the telephone. However, after I did get to talk to an actual person, their performance has been stellar. I feel a little guilty about the first review, as these are crazy times, but in my mind they have redeemed themselves. I would recommend them with the caveat that they are a little overwhelmed on the telephone right now. Of course, I suspect anyone connected with the travel industry is in the same boat (no pun intended).

Your phones do not allow for contact. I have tried two different numbers provided by you. Neither will allow contact. I wish to change the dates on a travel policy. I can be reached at **. I should not need to type 200 words to remind you it is difficult to do business with you if your phones do not work.

I feel cheated and a victim of fraud. I asked that I be reimbursed for a Tilley Hat that I had either misplaced or had been stolen. The callous and dishonest denial of my claim is uncalled for. This is why so many people feel taken advantage by dishonest insurance companies such as Travelex.

This was my first time buying travel insurance and submitting a claim. Travelex timely processed my claim and paid the claim out in full promptly. I highly recommend this company. The pricing of the policies are also very fair. They have different policies to choose from based upon your circumstances. This is worth purchasing especially given all the news going on.

Updated from 1 to 3 stars. Travelex finally contacted me. There was mass confusion basically for 2 reasons:

Once I got to the insurance website, everything was fine. However, it was miserable getting to the proper site. It would be very helpful if you had a link to the insurance site from your Travelex website.

Travelex Select provides the amount of monetary coverage that we are comfortable with if we actually had a need to file a claim. The addition cost of the Cancel For Any Reasons to the policy provide even more Peace of Mind.

I have tried repeatedly to get some answers I have regarding my policy, purchased on 2/20. Each time I call the 800 228 9792 number and select option 3, for those who already have purchased a policy, the line goes dead! Finally out of desperation I redialed time and selected the option for those wishing to buy a policy, was still put on hold and gave up after 20 minutes.

I had already purchased my TravelEx Select Insurance when my trip was extended by three (3) days. I called and spoke with a representative who quickly assisted me in extending the dates of coverage. Within 5 minutes of our conversation, I had received an updated Confirmation of Coverage by email. It was nice to know that there was no additional charge for the extension. Excellent help! Thank you.

With coronavirus becoming widespread, I thought I should upgrade to the cancel anytime insurance, but I was hours too late. Otherwise have been happy with the insurance, bought it many times but luckily have not had to use it. Website is easy to use and cost is reasonable.

I've been using Travelex for 3.5 years now for ALL my travels. I've had great experiences with your call center as well as your online portal. I highly recommend Travelex to all my out of country traveling friends. Travel Select plans have ensured that the entire family is covered for trip interruptions as well as medical emergencies. We don't leave home without it.

Telephone numbers do not work!!!! Once I purchase the insurance I could not talk to anyone!!!! No customer service!!!! Took our money and no one to take care of any difficulties. Stayed on the phone for an extremely long time before I was disconnected and then I called back several time and still could not get through.