Travelex Insurance Services

Once I got to the insurance website, everything was fine. However, it was miserable getting to the proper site. It would be very helpful if you had a link to the insurance site from your Travelex website.

I've gotten Travelex for my family of 4 at least a dozen times in the past. I get it every time I travel internationally. I never had to use it in the past, but this summer, unfortunately, I had to file a claim due to flight cancellation and a one week delay. The process took about 3 weeks from start to finish. It was quick, easy and efficient. Everything was done online and payment came via Paypal. I would recommend this insurance to everyone.

We had to cancel two trips in the last year, both to bad-timed sicknesses. We used two different travel insurance companies. The first took seven months and absolute mountains of paperwork to refund us just $550. They kept asking for the same papers, which I submitted multiple times. It was totally ridiculous! The company for the second canceled trip, Travelex Insurance, actually refunded us more than we originally requested. It took about a month, and it only took that long because they wanted to make sure we got the same exchange rate that we’d paid. They were AWESOME. The second trip was significantly farther and longer than the first, and they were so much easier to work with, it was a total night-and-day experience. So, long story short, get Travelex Insurance!

Purchased a Travelex policy for a cruise this year. Unfortunately I had to cancel 1 day prior to departure due to medical advice from my daughter’s PCP. First step was to call Travelex to confirm coverage. While it was easy to make contact, they would not confirm that my circumstances fell within the scope of a valid claim. Representative spoke in general terms. I asked them to go ahead and begin a claim. I received an email shortly afterwords that explained the claim process.

A friend of mine recommended travel insurance for my 3 week trip to Southeast Asia. I did my research and decided on Travelex. It was a smart decision. The last leg of my trip back home from Hong Kong to LAX was canceled due to mechanical problems. I lost my connection from LAX to Tampa. I had to rebook that flight at a cost of $500. I filed all the proper paperwork with Travelex and they reimbursed me promptly. You can be sure I will get another policy with Travelex for my next international trip!

I purchased the policy at the beginning of March 2020 for a trip to Israel, for treatment at the Dead Sea, starting May 30 until June 9, 2020. At that time they supposed to be aware of the fact that at the end of February Israel was already affected by the Covid-19 and was putting travelers in quarantine. Why they sold me the policy and refusing now to return my money? I am a 66 years old woman, a breast cancer survivor and considered at high risk. Where am I going when everything was cancelled and nobody knows when this pandemic will stop and when is going to be safe for me to travel?

I booked three policies for a cruise for my family for May 2019. All cruises were cancelled by the U.S government mandate due to Covid19. I rescheduled the cruise for June 2019 and transferred the insurance to the new date. Again the government mandate cancelled our cruise due to Covid19 and the Travelex policy is they won't change the trip dates a second time. Seems like an exception should be made for Covid 19 like the airlines and cruise lines have done but customer service agent said no. I just lost $295.00.

My girlfriend and I traveled overseas for 2 months this January and February. She ended up getting really sick in the 2nd month of our trip and we frequently had to go to clinics and urgent cares for her to get checked out. She ended up having to go to the ER one night and a small operation done. $4000 later in medical bills and we were quite nervous. Filed a claim with Travelex with documentation from the Doctors on what happened and our policy covered the whole thing! Tremendous financial and stress relief for us and the process was fairly easy. THANK YOU Travelex.

I was given a prompt refund when my mother tore a tendon in her foot. We were all disappointed that we were not going but the refund allows us to make this trip at another time. The service was especially prompt as my refund came when the COVID-19 stuff was heating up in the world.

All good! I didn't realize that some of my docs had not uploaded. Went back to check to ask what the delay was and as soon as I resubmitted no worries check in the bank. Thank you! Service was great and appreciate the agent I spoke with originally.