Generali Global Assistance Reviews

It was a great experience with Generali Global Assistance. People were very kind and warm. It was really desperate moments, but I felt completely satisfied. When I filed a claim, they reached out to me right away and from that moment on, they were asking questions about what happened. They also got in touch with the hospital I needed help with. My mother-in-law fell on my kid's 10th birthday, and she broke her wrist. We were in Mexico, and it was a very difficult moment. It was not in their zone, but they found the middle person who made sure they will be a guarantor. That's how everything worked out.

One of the main reasons we selected Generali Global Assistance was because my wife had a pre-existing condition. She just had a hysteroscopy and a lot of travel insurances did not cover that, whereas Generali was nice in terms of the pricing compared to their competitors. And it was convenient for me to book it. We didn't need it, but we had the comfort of knowing that we had it and if something did happen because she had the balloon in her uterus due to the hysteroscopy. It was nice because we had a bit of a scare, but we didn't have to go in and everything sorted itself out.

I was traveling internationally and Generali was a better value for the limits that they covered and the different types of coverages with the price compared to some of the other companies. I had a claim a year ago and I tried to reach customer service. But it was a very disappointing experience. They told me to seek local medical help and send in the bills. I was under the impression that they would help me find care, but it was nothing like that. Because I was out of the country, you can't reach their 800 numbers. I can't even remember how I finally got ahold of somebody. But not having a contact number that works in the country that you're at was also very frustrating.

I used Generali two years ago when a hurricane hit, and I had a successful experience. I got my money back using Generali as the backup that I had took a plan at. It cost me $250 to use Generali, but I got $3,000 back. So, that was worth it to me. You just have to persist it. You have to use an email. You cannot just leave phone messages or talk to someone at Generali on the phone. You have to have documentation. Still, it was a good plan. It took five months, but it's better than not getting it. This time, I only had basically airfare, so I didn't bother using it. Nothing happened on my trip, too, so I didn't use it. My son is gonna fly in September, but I probably won't use Generali. If I I'm going with a hotel, car rental, and everything else, then I usually use Generali.

Generali has three options: the lower level, standard, and higher. Usually, standard is fine. Normally, I just go with Generali. I have kids and lots of things seem to go wrong when I'm traveling. With our last year's trip, somebody got hospitalized, and so I ended up submitting for medical bills and travel change bills. I use it pretty frequently. Recently, I went with Zurich because Generali's portal went down so I could no longer sign in to see all of my past and current policies. I'd have to call and request it. That's gotten fixed again. But the person I had spoken to wasn't even aware that they used to have it. So I decided to go with Zurich for my last choice.

I get travel insurance for another layer of protection. It gives me a sense of security. Should something happen, I'd be well taken care of based on the options that they offered me and what I decided upon. You don't know what your future holds in terms of you being able to make the trip due to illness or illness of others in your family. There might also be delays and luggage might be lost. Generali offers good options at a reasonable cost and when I signed up with them, it was quick and easy. Everyone I talked to was easy to communicate with.

I would recommend Generali Global Assistance. We used them and I was happy with that, because my mom needed to use it. We had some expenses. I needed to call when we were in Japan two years ago, and the process for getting reimbursed was smooth. It was the only time that I talked with someone, but they were very helpful. The website also was helpful. I could adjust based on my need and get whatever I wanted online.

I had a big ticket purchase this time. It was $30,000 so I wanted a travel insurance. I came across Generali online and the benefits seemed commensurate with the cost. With the coverage they were giving, the cost was very competitive. I felt fully covered. They had good reviews online as well. We're planning on going again next year and I'll do Generali again.

It was easy to sign up with Generali Global Assistance. They had the coverage I was looking for. I connect with them online which is easy to medium, and briefly, by phone. They were able to answer my question quickly.

Signing up with Generali Global Assistance was a very positive experience. I used Allianz before, and I had claims and had no problem with them. But Generali's prices and coverage are more competitive. I purchase mostly online. But for the last several trips, Generali was not on the InsureMyTrip site so I do it straight on Generali's website. I do not have any claims yet. Hopefully, I'm not going to forever. My friend buys from Generali too. She had a claim and everything worked out perfectly. She got all her money back.

When I travel, I need insurance in case of lost luggage or getting sick. Signing up with Generali was great. I spoke to a representative. They're great. I never had a claim yet, which is good, but it's always good to have the travel insurance. As far as customer service and them sending me my policies, that's a 5. The prices are getting a little high, but so far, my experience has been wonderful.

I heard great things about Generali and I chose to go with them. The customer service was amazing and top-tier. I’d rate them a 10 if I could.

This company is a scam!! They will not refund the money if your host cancels, and we were not informed or refunded money from Airbnb until way after the 10 day limit. DO not buy this insurance.

I googled travel insurance, and Generali Global Assistance was one of the names that popped up. Every time I look at travel insurance, they've always been the lowest priced. I did everything online. It was all right. The website was easy to navigate.

I purchased Generali for a cruise. I read about it on the internet, and I had to pick up which one I preferred, and it sounds okay. I've used them several times when I usually take my cruise, so that was when I started to get comfortable using them. Customer service is fine. They take care of us when we ask questions, and everybody's okay.

I did a Google search and Generali was recommended as highly rated. I went to their website to set things up and it was easy to use. The price is high, but I would use Generali again in the future.

I've taken two travel insurance policies before and both were easy to set up and the price was okay. The first time, I was traveling with some friends and they were taking the insurance, so I decided to take it too. The second time, I was close to having surgery, and I said that if I got sick, I wanted them to fly me back, which was the reason I took it that time. Everything was online when I signed up with Generali. They called one time because it said there was a page error, but it was just to ask if the system was down. They told me to call back and try in half an hour, and we did, and it was fine. The insurance gives you peace of mind in case something happens.

Generali Global Assistance was recommended by a co-worker. It was very easy to set up my insurance online.

Generali Global Assistance has a good customer service satisfaction rating. So, I purchased again. It was very easy. I haven't made a call, but I suppose it will be easy to communicate. Travel insurance is super important, because if you go abroad, you don't know what could happen. You always have a peace of mind, and the insurance behind you protect you. I tell all my friends they should buy the travel insurance when they go abroad. The insurance will cover you if your flight or train is delayed, and they will reimburse what you lost.

I would never willingly use or recommend this company. I did not contract with Generali directly; I became involved with them after submitting a guest damage claim through Airbnb. Shortly afterward, I began receiving emails from Generali requesting sensitive personal and financial information, including banking information. Given the nature of the information being requested, the emails immediately raised red flags and felt extremely suspicious. Rather than blindly providing sensitive information, I contacted Airbnb for clarification. Airbnb directed me to contact Generali directly to verify that the emails and requests were legitimate.

I travel to Europe quite a bit so I used Generali Global Assistance. Booking the insurance was easy. I was lucky enough that I never had to use it. But in case of a disruption, hopefully, it would work out fine. It's always good to have insurance.

My friend told me that Generali Global Assistance is a good insurance and prices are good. It took me five minutes to purchase it. I bought it three times and didn't have a chance to use it, but I'm planning to buy it again soon.

This is a ZERO stars review, Don't waste any money with this insurance, after submitting a claim and get it denied for not being the "right reason" and after 20 calls to the airline to get the right documents to get my claim accepted by them, they informed me that still does not comply with the terms of the policy. Tried to contact the generalist that denied my claim Xenaida ** and I never get an answer on her extension, left many voice mails and no response. No call back. I purchase a very expensive flight after my original flight was canceled with the airline with the idea that this insurance company will cover this expense but they make it so difficult to approve your claim that you can see they are here just to take your money and not even care to call you back. Again, DO NOT WASTE YOUR MONEY!!!!

It's a compliment that my daughter, someone who travels a lot, recommended Generali Global Assistance. I was going out of the country, and I thought it's better safe than sorry for the bit of money it was. It seemed a smart thing to do. I chose my policy from Generali quickly one night six weeks ago. It all made sense to me. I haven't filed any claims, but everything I experienced was great so far.

I would give 0 stars or negative stars, but I'm not able to. This is insurance is fraudulent and has denied my travel insurance claim twice, indicating it is not covered under the policy. My claim for 2 canceled flights are covered by the policy. They are lying so they don't have to pay out my claim. My first flight was canceled because of flight mechanical issues (covered) and my second flight was canceled because of extreme weather conditions (covered). Yet they keep saying my documentation doesn't support the claim.

Consider Generali Global Assistance if you're traveling. It was easy to quote and get the coverage through the website. The price was fair, so I didn't shop around.

I purchased trip insurance that was supposed to cover natural disasters, and I did not get refunded when a HUGE (150,000-acre) fire was burning uncontrollably only 13 miles north of the rental. It would have been dangerous, and the air quality itself was hazardous. I turned in a lot of documentation showing this. The person in charge of my claim was rude and playing on my words, and ultimately denied the claim, saying I was trying to get a refund because of my son's asthma. While that was something that I had brought up while we talked, it was not the primary reason for my claim.

Generali has the helicopter assistance. I was interested in the amount of coverage for evacuation. Fortunately, I didn't have to use the coverage. It's a few hundred dollars, but it's money well spent if you need it.

The value of Generali’s travel insurance was cheaper than most, which was I decided to get it from them. The customer service rep was good but I haven't filed a claim, so I don't know how good it is after that.

We bought all the insurance coverages and lost money before we ever took flight. It would have been good of me to have called to check to see if this is a legitimate company before I bought the insurance. Beware, there is usually a problem when the insurance company doesn't answer their phone calls and expects you to transact business with them by computer. No follow-up, phone calls or explanations why the insurance you paid for is not covered? Save your money, you don't need their insurance.

Generali Global Assistance fitted our needs. I've used it more than once. The purchase experience was easy. I've only had to do one claim, and there was no problem. It was when your flight gets delayed and you realize you're not leaving for another day. I kept all the receipts, and looked at the policy again to see what's covered and not, and submitted what was listed. The expenses were covered that the airline didn't cover. It was within a reasonable amount of time.

I paid over $1,800 for a 5‑night Airbnb and had to evacuate after the first night due to major habitability issues — a severe ant infestation, undisclosed lack of air conditioning, and poor accommodations for my service animal. The host, CaSago SoCal, refunded only $750, leaving me responsible for emergency lodging for the rest of my trip. Despite providing documentation and following their process, Generali Travel Insurance refused to cover the situation, claiming it didn’t meet their listed events. I was left paying out‑of‑pocket for a trip I couldn’t stay in. Totally unacceptable. I will never rent from Airbnb or CaSago again, and I will not rely on Generali for travel protection in the future.

I purchased insurance on my mother’s advice and she has used Generali in the past, which is why I stuck with them. The experience was fairly simple and I did not put much time or effort into figuring out which policy was the best.

I would give Generali Global Assistance ZERO stars if that were an option. We purchased travel insurance from Generali believing we would have protection if something went wrong. When we needed to file a claim, we provided everything they requested—including documentation, proof of purchase, receipts, and detailed explanations. We submitted the requested documentation FOUR separate times. Despite this, our claim was denied.

I'll keep this simple. I purchased an annual travel policy through Generali to cover medical expenses and trip cancellation. I was returning from a scuba diving trip in the Philippines and became ill with decompression sickness while flying 30,000 feet above the pacific ocean. There was no medical facility that could treat me on the airplane. I went to the ER upon arriving home and was fully evaluated, hospitalized, put on oxygen and ultimately diagnosed with decompression sickness. I had to be treated in the hyperbaric chamber the next day. My doctors all agreed that the injury occurred as a result of scuba diving activities.

Extremely disappointing experience. We bought the travel insurance (paid $365 for insurance on our $3,500 trip to Spain). On our way home, we had a With a last-minute cancelled flight that caused unplanned overnight stay, Ubers and food expenses. We submitted the claim and were initially denied the claim, fully. After complaining, and providing the same documentation in the initial claim, Generali offered a underwhelming reimbursement of $117.86. Shady business practices, like denying claims, is all you need to know before making a decision.

We did a lot of traveling, and the medical insurance I have here does not cover traveling. When I did my research online, everybody was commenting how good Generali was. We compared Generali against a bunch of other travel options and insurance options, and we chose Generali because of the positive customer feedback. We've used it for a few times right now, and haven't really had any need to do anything, so I don't have actual experience of what the claim process but it's a sense of safety kind of thing that we have this if something happens to go wrong. We have an option to make it better for us. I haven't had any actual need to call Generali, but the actual online process to purchase it is very simple. They explained everything in great detail. The forms are very complicated. I must admit that you don't really go through to the end. Overall, Generali has been our choice. It's the one we're most comfortable with. We recommend Generali.

Travel insurance is very important. I looked online for policies for travel. I was mostly looking for an accident type of insurance. While I never used Generali, getting the coverage was very easy.

I'd probably recommend Generali Global Assistance. My experience with them was very good. Everything went well during the sign-up process.

My brother uses Generali for his travels and I went with them at his recommendation. I went online and picked the one that was the least expensive and made sense to me. The experience was smooth and was very straightforward. It's a good coverage and it's straightforward if someone needs it. However, it was a little expensive for something I didn't use.