Generali Global Assistance Reviews

I filed a claim to Generali once and it went quite smoothly. My case was very clear because I made a report, sent the detail, and then they took care of what I needed. Everything was done online by email. It's very unique. It’s everything online by email. They sent me the notification. Then they sent me the access on where to pay. For security purposes, they opened another account for payment. Generali has a more flexible coverage compared with my previous insurance company, and I feel that they're quite customer-oriented and more reasonable.

I was comparing Generali to other travel insurance companies. They weren't the lowest or the highest, but they had everything I needed on the policy. Choosing what policy I needed was easy. We had a trip delay and we used the insurance through their online portal. They communicated by telephone or email. They were a little slow in answering their email though.

It was the first time I was traveling abroad and was going on a ski trip, and I wanted travel insurance. Specifically, I wanted to have medical coverage when I was out of the country because the medical coverage that I have here in the United States doesn't extend beyond the borders. Signing up with Generali was very easy. There were three choices, and I just thought about how much money I might need if I wound up in a hospital there. I didn't want to spend too much. So, I tried to evaluate what I might need, and I guessed. I did need it once. I had an injury when I was skiing in Chile. I had to go for emergency medical care. It wasn't a serious injury, but I was able to use my policy to get reimbursed. But it's difficult to know how much you really need when it comes to medical insurance if something happens. We've used the service multiple times now, and the one time I did have to use it, Generali delivered as promised.

Generali has been great. I never had to use them, but I felt good knowing that I had them if I needed to. When I called to verify they were legit company, the people that answered the phone were very friendly and confident. They were very knowledgeable on the product as well. I liked what they offered me. I checked out other plans but didn't get as much coverage. Or if I did, it would be more expensive than Generali.

We take some cruises. All it took was one time where the plans fell apart, and I thought I needed to get some travel insurance because it was ridiculous. If we can't make it and it's inside 90 days, we owe them everything. We don't miss them very often, but often enough, that couple thousand dollars is a lot better than 40. We finally were at a point where they wouldn't let us on the plane because of COVID. Luckily, I bought insurance through Generali, and they gave me no hassles. That was a fairly small flame, but it was enough to make me go with them from then on.

Purchased travel insurance for my father for a Thanksgiving cruise, he couldn't make it, so we filed a claim, they ask you to upload a letter from the doctor, and other details, never receive a confirmation of the upload, and after some time went by I received an email that said there was a "status change", but they make it impossible to figure out what it is, had to get travel agent that sold us the "insurance" (scam) who reached out and told me the claim was closed due to no response, but I never received any emails or calls. Then you have to get the Doctor to fill out a form, which they are reluctant to do after already providing all the details in a letter. Basically they make it impossible to ever fulfill all their paperwork requirements. I'm sure that if I could get the Dr to fill out the form, I'd need more forms done

I've used Generali a couple of times to insure trips and it was fine.

This insurance is a scam. Don't waste your money. My travel itinerary was changed outside of my control. The VRBO I booked had a no refund policy inside 2 weeks before my scheduled trip. I filed my claim and provided all the documentation that was required (which was a pretty ridiculous amount).

Generali's coverage is better than others' coverage when I compared it. I used it for travel insurance. I've had to submit a claim about once or twice online and it was perfectly fine. I did not have an issue there.

It was easy to get the travel insurance from Generali. They were cheaper than other companies. Their website was easy to navigate.