Generali Global Assistance Reviews

We ended up having to cancel a trip back in April because of a death in the family and when I talked to the girl from Generali, she explained what the time frame was gonna be and that was very good because if I had been expecting something faster, I might have gotten upset. She said I would get an email from them with a link to a web page. It would tell me all the information I needed to send in. It was 30 days from the event that caused the cancellation to when I was actually able to submit the paperwork and then, they reviewed it. They committed to 10 working days but it was less than that. They called me and said it was approved. It was as easy as could be and they came through in a big way. So, I will use Generali from now on. They are cheaper than Allianz and a little more expensive than a couple of other companies I tried but I had a great experience, so I'll pay that little bit of difference.

My wife got appendicitis a few days before the trip. We were lucky we had the insurance with Generali. I went online to file the paperwork for the claim. When we weren't getting a response, I found it difficult to get people on the phone. Eventually, I was able to get one of their representatives on the phone and he was extraordinarily nice, very understanding and cooperative. However, I found out that, apparently, the representative who was trying to evaluate the case whether or not we were qualified for coverage wasn't getting the same information that I was putting online. He wasn't seeing what I was seeing. I was sending it to him personally rather than through the online portal and it worked out correctly.

I went on a cruise one time and was offered cruise insurance, which I did not like. I had problems with them in the past and they didn't honor what they wrote in their policy. It took about six months to get our money back for what we spent at the doctor on the cruise. I was then offered Generali and it was a much better policy for the same coverage. I went on their website and booked it for a trip that we're all going on in November. Signing up for the insurance was easy and the price was a lot better than what we thought it was going to be. I had a call customer services because I had some issues and they walked me right through them. I recommended Generali to people. I have several people coming with me on the trip and they already got their insurance through them as well.

Generali seemed to have a lot of good reviews so I picked it. I'm using it now. We were on a very long cruise and on the 30th of November, my sister started to get ill. The Wi-Fi was very poor and I could not contact Generali until we were in a port. It got really hectic because we had to come home from South America and my sister was COVID-positive. They wanted six or so pieces of info, like a copy of her passport and I sent that. I sent all the things they were requesting and now, I have to scan receipts. I have to give them what I want to claim. She had a $1,500 doctor's bill in Cusco. The Machu Picchu trip itself was also really expensive and I want to try to claim that because my sister was just sick in bed. I had to get another hotel room.

It was very hard to read the policy to understand what the exclusions were. I understood that a pandemic was excluded but I was concerned about the financial viability of the travel companies I booked with. It was very confusing because there was the actual travel company and then the travel agents and it was very hard to ascertain. When I called Generali, I found that the customer service person was not knowledgeable about it at all. Their policy could be clearer with regard to financial solvency and to issues surrounding the pandemic and pre-existing conditions. Other than that, the claim process was fairly good and they paid my claims on a relatively timely basis, which is why I've reused them.

I liked that Generali Global Assistance had preexisting conditions allowance. Also, their website was easy to use.

Generali Global Assistance gave me the best plan for where I was going. It was the best price for the coverage.

Everything went smoothly with Generali. They were the first ones I picked because the price was reasonable. They were cheaper than what I've paid for some coverages in the past.

We went with Generali over other travel insurance providers because they offered what I want and it was a good price.

I had to do a claim and I was never able to talk to anybody. I just had to do it on my own online. I'm old, so doing stuff with computers is a little confusing and difficult. But, I got paid, so it worked out. They settled my claim when I had to cancel a cruise. I submitted the documentation, and they reimbursed me for my loss on the cruise. It just could have been easier if I could talk to somebody and get a couple of questions answered.