Faye Travel Insurance Reviews
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About Faye Travel Insurance Reviews
Faye is a digital travel insurance company. It offers coverage for trips within the U.S. and to most countries. You can check pricing and purchase comprehensive coverage within minutes. While traveling, you can make claims and get support 24/7 in the company’s mobile app. Faye is available for residents in all 50 states.
Pros & Cons
Pros
- Covers most locations — and cruises
- Coverage for preexisting conditions
- Claims processing within 48 hours
Cons
- No extending coverage while on trip
Bottom Line
Faye offers whole-trip travel insurance that covers your trip and your health and belongings while you’re away in the U.S. or abroad. You can get a quote, buy a plan, file a claim and get support anytime online.
What is Faye?
Faye is an “insurtech” company selling whole-trip travel insurance underwritten by United States Fire Insurance Company. It is 100% digital: You can get quotes, purchase coverage, make claims and get support 24/7 online.
Faye’s standard plan covers your trip and your belongings and health while you’re traveling in the U.S. or most countries. Faye offers add-on coverage for rental car damage, any-reason cancellation, extreme & adventure sports, pet care and vacation rental damage.
Faye started in early 2022. As of publishing, its plans are available to residents of all states.
How does Faye work?
To get pricing for your trip, enter your trip and traveler details on Faye’s website or in its mobile app. Your custom quote will be available in 60 seconds or less and will include the total plan cost and the cost of any additional coverage. You can adjust the estimated total trip cost, which is the maximum amount Faye will reimburse in the event of a cancellation.
Once you’ve received and accepted your quote, the next step is to have Faye’s app ready to use while on your trip. Faye’s app provides flight alerts and COVID-19 requirements, helps you file claims and receive reimbursement, and gives you access to 24/7 customer support.
Faye coverage
Faye offers whole-trip insurance, dividing coverages into three categories: your health, your trip and your stuff. Most of its coverages come standard, with several add-on options available.
| Category | Coverage type | What it covers |
|---|---|---|
| Health | COVID-19 | Emergency medical, quarantine expenses; cancellation costs up to $250,000 |
| Health | Emergency medical expenses | Prescriptions drugs, hospitalization and physician costs up to $250,000 |
| Health | Preexisting medical conditions | Preexisting conditions, as long as you are able to travel when purchasing plan |
| Health | Emergency medical evacuation | Transportation coverage up to $500,000 |
| Trip | Trip cancellation | Up to 100% of nonrefundable costs for covered reasons |
| Trip | Trip delay | Up to $300 per day and a max of $4,500 per trip for delays of more than six hours |
| Trip | Trip interruption | Up to 150% of nonrefundable trip costs for covered reasons |
| Trip | Trip inconveniences and snafus | Up to $600 per trip for airport delays and other inconveniences |
| Trip | Nonmedical emergency evacuation | Up to $100,00 for transportation from danger to safety for covered event |
| Stuff | Lost or damaged belongings | Up to $2,000 per trip for lost, stolen or damaged luggage |
Faye also offers add-on coverages for rental car damage, canceling for any reason (at least 48 hours ahead of departure), vet and kennel expenses, and vacation rental property damage.
How much does Faye cost?
Faye trip insurance costs vary based on factors including where you’re traveling, the length of your trip, any add-on coverages you choose and the estimated total trip cost (the maximum amount Faye reimburses you in case of a trip cancellation).
We requested a quote for Faye travel insurance for a family traveling from Colorado to Hawaii in December 2020. Faye quoted a price of $269.77 with an estimated total trip cost of $2,000. Increasing the maximum reimbursement to $5,000 increased the total cost to $361.34. Adding on cancel-for-any-reason coverage would have cost $38.28 or $95.70 for each plan, respectively.
Faye FAQ
When should I purchase Faye insurance?
Faye recommends purchasing travel insurance as soon as possible after booking your trip so you’re protected in case of any unforeseen event. To get the full range of coverage options, you must purchase your plan within 14 days of booking your trip. You can purchase coverage up to the time you leave.
Where is Faye available?
Faye offers plans for domestic U.S. travel and most international travel. It’s available to residents of all states. It is not available to Washington, D.C. residents. Faye is available to residents of New York, with some modifications due to state-specific insurance regulations.
How do I file a claim with Faye?
You can file a claim using the Faye app. You can then check the status in the app or by emailing or calling the company. Faye aims to process claims within 48 hours of receiving all necessary information.
What is Faye’s cancellation policy?
If you cancel within 14 days after purchasing a Faye plan, you’ll receive a full refund as long as your trip hasn’t started and you haven’t filed a claim.
Is Faye worth it?
If you prefer the security of having travel insurance for your upcoming trip, we recommend getting a quote from Faye and comparing the coverage and price with other providers’ plans. We like that Faye is fully digital and offers broad protection and useful add-ons. Before signing up, make sure you read over the policy completely so you understand what’s covered and what’s excluded.
Faye Travel Insurance Reviews
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Reviewed July 5, 2023
We travel quite a bit and have never purchased travel insurance for a trip. In planning our most recent trip to Italy, Faye happened to show up in one of my news feeds. Boy, am I grateful that it did! We purchased the basic coverage and this time, we needed it. Sadly, we had to cancel our trip and the dedicated Faye Team was right there by our side for the entire process.
Faye Travel Insurance is a reliable and beneficial choice for your travel needs. With their comprehensive coverage and excellent customer service, you can have peace of mind during your journeys. Whether you are traveling for leisure or business, Faye Travel Insurance offers protection against unforeseen events such as trip cancellations, medical emergencies, and lost baggage. Their flexible plans cater to different budgets and travel preferences. By choosing Faye Travel Insurance, you are making a wise decision to safeguard your investment and ensure a worry-free travel experience. Don't travel again without them.
- Gal Magid, Head of Customer Experience @ Faye
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Reviewed May 22, 2023
We had searched far and wide for travel insurance and happily stumbled upon Faye. I did an enormous amount of research on several companies before deciding to go with Faye. What drew me to them is the customer service. I received a notification that I had looked into purchasing Travel Insurance thru them and they asked if they could help me with any further information. Of course, I asked away. They were professional and courteous and understood my concerns as we've never traveled internationally. Their prices beat everyone else's and gave the same if not better coverage. Talk about peace of mind. SO VERY HAPPY with having the coverage even though we did not need to use it. We will recommend them to our friends and family for future travel.
- Gal M, Head of Customer Experience @ Faye
Reviewed April 28, 2023
I can't speak to the claims process, since nothing went awry during my trip and I didn't have to make a claim, however it was simple to sign up compared to other options I explored. It was easy to understand and add on different options. There did seem to be similar exclusions and limits as other insurance providers which made me worry about what would happen in the case I did have to make a claim, but it seems to be a broader issues throughout the industry.
- Gal M, Head of Customer Experience @ Faye
Reviewed Jan. 28, 2023
Most travel companies make it easy to sign up for their policies. The real test comes if you have to make a claim - how easy is the process and how rapidly is the decision made to reimburse you. I am pleased to report that Faye was fantastic in this regard during a recent trip I made to New Zealand and I can highly recommend them as a travel insurance option. I purchased travel insurance from Faye before I left for the trip even though they did not have many reviews at the time. I found the app and the sign up process very well straightforward with the different options described in easy-to-understand language.
Fortunately I included car rental insurance as part of my package as during the trip I was involved in a minor accident that damaged the back of my car. I contacted Faye and they got back to me next day with the set of documentation I had to provide (rental contract, damage report, etc). The agent was very helpful and answered all my questions quickly and professionally. Once all of the docs were provided, the decision was made within 10 days and they agreed to reimburse me for the damage costs. I will definitely be using them again on my next trip as it is good to find a company whose policies are not only reasonable in price, but who are also responsive if you have to submit a claim and make the claim process straightforward and rapid.
-Gal M, Head of Customer Experience, Faye
Reviewed Nov. 27, 2022
-No need to spend a ridiculous amount of time figuring out add-ons: Faye offers a few but the policy includes everything and is easy to read.
-We love the pet coverage which we always add on for so little additional premium.
-The customer service team is available 24/7.
-Faye reimburses real time for real time situations such as flight delays and lost bags-you do not need to wait until returning from a trip to send in paperwork.
Faye is a huge game changer for us and we look forward to our continued travel coverage with them.
- Gal, Head of Customer Experience at Faye
Reviewed Sept. 20, 2023
Although I did not have to file a claim, thank goodness, it was nice knowing that I was fully prepared in case I needed insurance. In Alaska, we hiked, was on a cruise, had flights, and did a lot of sightseeing. We purchased CFAR, and was a good choice. I had to call once to ask a couple of questions prior to the trip and the girl was friendly and answered all my questions. I will use you again in the future.
-Gal M, Head of Customer Experience @ Faye
Reviewed Sept. 19, 2023
It was very easy to find a travel insurance quote and purchase the same day. There were tons of benefits and coverage I didn't even think about. This company provided the best value at a competitive price. I would recommend this company to anyone looking for a simple travel insurance experience. It left me and my wife worry free while on our 2 week honeymoon!
-Gal M, Head of Customer Experience @ Faye
Reviewed Sept. 15, 2023
I like the fact that I could click on options on how much to cover for specific items (such as lost luggage) and lower the cost. I was only interested in the medical coverage so was good to be able to eliminate items I did not care about and thus lower the cost.
- Gal M, Head of Customer Experience @ Faye
Reviewed Sept. 11, 2023
Updated on 09/16/2023: Worst for trips abroad. Your Questions will get answered by Chatbot. No real person. With Faye, you will be talking to chatbot (automated customer interaction) all the time, no real person with a clear understanding of your issue and with a minimum of empathy. I file a claim 50 days ago and still waiting for Faye to give me any update. This is day 50 and I am still waiting for Faye to contact the hospital I went.
Original: I file a claim 46 days ago and still waiting for Faye to give me any update. Traveled abroad and went to the doctor. 46 days later they are telling me they have not been able to make contact with the hospital where I saw the doctor. The hospital I went is a state owned and the 2nd largest in the country. The country I visited is in a different time zone so 9h ahead of the time in California where Faye Travel Insurance is based. This means the person from Faye trying to make contact did not figure out the time difference between the 2 countries until I told her she can't get the phone answered at this time of the day. She is pretty much calling them on the phone outside of business hours when there is nobody to answer.
Next day she will pick up the phone and call again for the last 46 days. On top of not calling at this right time, the language spoken in the country is a French and few dialects. The agent at Faye in charge of making the call did not answer when I asked her if she can speak any of the languages. This is a complete failure and a complete misunderstanding of the global market. They have a very cool app but you cannot just sit in the office and rely on the cool app. This really reminds me of a business study case in Which Disney first failed when trying to do business in France but did not take a second to understand the market. Faye understand California well and ignore the rest of the world. If you are travelling abroad I will not recommend Faye because they have no clue.
The team is completely dysfunctional between AI used and the 2 or 3 people they have in the company. For example I was asked to give a phone number to contact me which I did by email. Few days later you will have someone else reach out and ask you for the same phone number. After my research I found out that other serious insurance companies are working well will the country I visited. The insurance companies mainly from US, Asia, and Europe will hire independent agencies to help check all the claims they have in the country. I would not recommend Faye for trips abroad. Almost impossible to talk to a real person to get questions answered by email or phone.
Reviewed Sept. 9, 2023
We looked around for travel insurance and this was one of the better deals we found for the coverage provided. Their website made it super easy to sign up through. They give you many options for coverage and with every step you see the price change. No hidden fees. They have an app that you can refer back to as well. We will use Faye again for our future travel insurance needs.
- Gal M, Head of Customer Experience @ Faye
Faye Travel Insurance Company Information
- Company Name:
- Faye Travel Insurance
- Address:
- 200 Continental Drive
- City:
- Newark
- State/Province:
- DE
- Country:
- United States
- Website:
- www.withfaye.com