Faye Travel Insurance Reviews

We opted for Faye travel coverage because of their excellent policies, reasonable price, and great customer reviews. We were covering the longest and most extensive trip we'd ever taken, traveling across Europe for 4 weeks, covering 6 countries, a total of 7 flights from start to finish, and an eastern Mediterranean cruise. I felt a lot of relief knowing Faye would have our backs, and thankfully we never faced any travel or health issues. Even then, I made regular use of the outstanding Faye app to routinely review our flight information, and as a way to store digital copies of all our travel documents (including passport images) and travel details, available even if off-line. Great experience overall, and would use them again.

We had so many things happen on our International trip, from flights to medical, hotel and more. It was very easy to file my claims with Faye. Ella, my claims adjuster helped me with downloading my claims, and also traced money that I transferred to my bank account that was not deposited. She quickly found the error and I was able to transfer it to my account. Her customer service was terrific. My claims were promptly paid once all of the information Faye requested was received.

Faye Travel Insurance was easy to obtain and proved to be a trusted travel companion right on my phone. We were able to store copies of travel documents on the app. The policy itself is written in straightforward language. You know exactly what you’re getting when you sigh up. In addition to 24/7 support, I found the flight tracker to be one of the most beneficial features. It gave me real-time updates of my upcoming flights. The was super helpful as we navigated unfamiliar airports.

I purchased a Faye policy for a trip to London in June 2026. On the night before my scheduled return flight, I became acutely ill and needed immediate medical guidance. At 2:40 AM London time, I used the Air Doctor telemedicine service that Faye provides. Within minutes, I was connected to a compassionate doctor who diagnosed my condition and issued a medical certificate confirming I was unfit to fly. This certificate allowed me to rebook my return flight with British Airways without penalty.

It's a good feeling to feel safe on a trip unexpected situation can happen!!! Having Faye as a coverage was the best decision :). It's simple to apply for your vacation coverage.... I needed to ask a question and they responded right back! Traveling is exciting and stressful enough. I really appreciate the quick responses!! THANK YOU :).

The good news is I didn’t have to use the insurance/assurance coverage. However they did respond quickly to our concerns. Having a travelers insurance today traveling abroad is helpful. I looking forward to working with them in my future travels and will continue to review their service.

Good morning. Fortunately I did not have to use the insurance! But felt I was in good hands with your company if something occurred and needed your assistance!!

Travel to Guatemala. Easy to enroll. Great benefits:: did not use but had the peace of mind!!!!

I’m so happy I chose to use Ken for my trip to Malaysia. I was anxious about finding neighborhoods that would be safe, comfortable, and convenient to my interests. Ken provided me with a great itinerary and easy ideas to safely move off the beaten path. I felt confident using his suggestions, I couldn’t have done this by just following guidebooks. I will definitely use Faye again for my next trip. Thank you.😊

It was an amazing trip. Well above what we had hoped for. Everything was thought about in advance, and we couldn’t be more thrilled!

Thankfully we did not need to use the travel insurance. We appreciated the heads up that our flights were on time or delayed and the check in to see how our trip was going. 8 countries over 32 days and not one worry about traveling!

Had a lovely trip. Felt very calm knowing if anything happened I had Faye to call. The tips are great, I found cabify that way! Very safe way to take a taxi. It's also very helpful to get notifications about flights, gate changes and delays on all flights. Will definitely use again!

Peace of mind! I was concerned that health issues might have effected our first overseas trip. Happy we didn't need to use you, but happy we had the coverage...just in case.

Buyer beware. I purchased this travel insurance after reviewing the website to see what it covered to make sure that we had adequate coverage should something unexpected happen, such as an illness or injury. The site makes a point to say that health conditions are covered, including Covid-19, emergency medical expenses, preexisting medical conditions, and emergency medical evacuation. There was no notation included that there are certain medical conditions that are not covered. Nothing indicated that exclusions apply. My son experienced a medical episode on our connecting flight and we had to get off the plane and make the long 12 hour drive back home.

Thankfully we didn't need to make a claim, but prior to our cruise we received numerous emails on tips and references as to what to do in the event of filing a claim. We didn't fly to our cruise but there were emails telling us about alerts if our flight was delayed, etc.

Team Faye was an awesome choice for my travel insurance needs!! The Team Faye was easy to use and navigate! I was impressed with the tips the App provided while in Morocco! It was truly helpful! Team Faye went above and beyond the call of duty to make my trip a success! I will be using Team Faye travel insurance when traveling abroad!

Faye provided excellent advice for a first time cruise, in addition to ongoing support and communications that made the process easy. Kyle ** is a consummate professional who cares about his clients and works diligently on their behalf to ensure all goes as smoothly and stress-free as possible. I would enthusiastically recommend Kyle and Faye, and look forward to working with him on our next adventure.

good coverage for good price. no complaints. I didn't have to use it but i knew it was there in an emergency. I felt the full coverage would be necessary going to another country is necessary and the earlier reviews i read it does come in handy. I will use them again.

This was absolutely the best vacation I ever had thanks to our travel agent Elisa **. With this being our first cruise everything was set up on the FORA app which was easy to follow and know where we were supposed to be each day. Elisa also set up our excursions and they were absolutely spot on with easy instructions on where to meet our drivers etc.

New Zealand was the first two weeks and Western Australia was the 2nd two weeks. Weather grand, fishing great and accommodations and air travel went well. Coming home was a bit tiresome with 35 hours and 4 planes. Thanks for covering me.

It is always good to have travel insurance. Everything went smoothly; I did not need to file a claim but I appreciate the peace of mind. I really like the Faye app and its features. The cost of insurance was reasonable.

The good news is that I always feel confident when I travel knowing that Faye is there if needed. The better news is that fortunately they have never been needed. Hopefully it will stay that way for our future adventures together.

Faye was a great asset to our 6 week vacation to Ireland. We had peace of mind knowing that we were covered for any emergencies that might arise. None did. Thank the Lord. Faye was great at keeping us up to date on our flights as well.

I especially appreciated the email with all the pertinent information, all our flight info, and activities we signed up for. It was an easy reference tool for us on our journey. I could always find the email and see what was next with write-ups and pictures. Very engaging.

We tried to claim after my daughter had a medical insurance overseas. We sent all the required document. We travelled 3 months ago and their only response is to keep asking us for more documents. This is the absolute worse travel insurance ever. They simply want to wear you out so they don't have to pay anything but happy to accept your premium when you are purchasing coverage. We are still struggling to get a cent from Faye Travel.

I bought Faye Travel Insurance for a trip to Croatia, which I had to cancel because of cancer. I paid for the cancel for any reason package, which apparently only pays up to seventy-five percent of your cancellation fees. I think we're now on the eighth to 12th week. I had to respond to them to ask where my the resolution was. They've now sent me two things to sign. I paid more for the insurance than I'm actually getting back. Frankly, I would never, ever, ever use this company again.

We have a friend who recently became a Faye representative. We decided to use her services to plan a quick anniversary trip. She gave us so many options and unique experiences. It was well worth our time to have our vacation planned by Faye. A great way to find some fun discounts and unique experiences.

They were very good at keeping me informed about my vacation/trip. They would send frequent reminders about our trip which was helpful. They kept us informed about their services and what was available should we need them.

Having the available coverages that I wanted was calming and reduced any unnecessary worry. While I fortunately did not need to use any of the resources, the price of the less anxiety was worth it. Great coverage!

This was the second time that I purchased Faye Insurance for my travel. At 73 years old, I love the security of having good insurance both for health purposes and to cover unexpected changes to my plans.

My first time using Faye, but I felt confident that if I had any issues, I could trust Faye with helping me with the problem. I had read many good reviews and will use Faye on my next overseas trip. It took some of the stress out of traveling.

Faye gives me the confidence to travel internationally with my 1-year-old, knowing that I have the coverage I need. I appreciate the ability to customize my coverage to meet exactly what my family needs. I also really enjoy how easy the app makes it to chat with support, manage my coverage, and even do things like manage my flights!

I have used Faye twice for recent trips. Both times I found them to be easy to work with, thorough & responded quickly to questions I had once I was signed up. I highly recommend them for your travel insurance needs!

Happy to report that the insurance was a waste of money -- once again, we didn't need it and everything went well. But there were several elements that might not have gone well, such as an airline that was canceling thousands of flights because of Iran war, and it added greatly to our confidence and relaxation to have a solid travel insurance company behind us.

I was so glad to have Travel Insurance by Faye - I didn't need the coverage, but was so glad to know that it was there. It gave us peace of mind. I will use Faye again and will recommend them to all of my friends.

No one ever wants a crappy experience flying, but it happens. My wife and I were on our honeymoon, we got stuck in Atlanta for 24 hours on our way to our final destination. Faye paid for our stay and relieved our stress.

It was very easy to arrange for travel insurance with you all, I really appreciated that. I got really sick one day on the trip and thought I might need to call you all for help getting home and that gave me a lot of comfort. Things worked out fine and I didn’t need to use the insurance, but it was so good to know that you all were there.

We used Faye for our 30th anniversary trip to Italy. It was going to be a 10 day trip, but unfortunately my mom passed away on day three. It cost us over $8,000 to get home. After submitting the documents we were reimbursed within days with them. I would highly recommend them to anyone traveling because they are truly a special company!

This was my first time using Faye for travel insurance, and my experience was all positive. While I didn't experience any travel disruptions or issues (thankfully!!), I was nevertheless surprised and impressed that Faye sent me regular travel updates like reminders to check in for flights, gate changes, and boarding times, usually before the airline notifications. Overall, very positive experience.

Fantastic experience. They are so easy to use and purchase the insurance you need. I purchased travel insurance and then learned from the cruise line that we didn't need to have it. A simple and pleasant call to their toll-free number, and they refunded, no problem, no questions. I will use again for future travel needs for sure.