Faye Travel Insurance Reviews

This is the second time I have used Faye Insurance. They are on the ball, so quick to answer any questions. They keep up with your flights and let you know about delays. I had to make a claim on my last trip and it was quick and easy. I’ve used a different insurance company a few years ago and it was a major pain to put in a claim. I’m sticking with Faye Insurance.

I was happy to have the peace of mind of trip insurance. The only thing that annoyed me was that I couldn't add my rental car to my policy. I get rental insurance with my credit card, but the car rental place insisted that we purchased insurance through them. I reached out to Faye to see if I could add it to my policy and they said there was a 48-hour waiting period. I guess that would've been helpful to know ahead of time.

I didn't have to actually use the insurance I bought but Faye was the best priced, and I found the app and all its options extremely good. It notifies you of flight time changes, baggage claim info (most of the time), gate info and, since it uses location info, the nearest doctors and pharmacies as well as local emergency (police, fire, medical) numbers directly in the app. It also can notify your designated contact of your safe arrival after each flight. Very nice!

Our trip was good although we had to miss one excursion due to my husband's ability to handle all the up/down and walking. We do feel like the wording on how rough the terrains is for the older folks isn’t accurate. We also had a very rough night at sea even after having to miss a port due to the weather. Although you really weren’t able to move around the ship due to safety. The winds were at 80 knots. Pretty rough, thank God we arrived in Spain safely.

Faye Travel Insurance gave me a peace of mind when I traveled to Vietnam. They’re reasonable to afford. The money converting in the app is very helpful. The reminder messages are very nice. I like the service very much. Everything was very smooth for my trip. I didn’t have chance to make any for reimbursements to see how the process would be. Maybe in the future, I may have a chance to contribute another review.

No one ever wants a crappy experience flying, but it happens. My wife and I were on our honeymoon, we got stuck in Atlanta for 24 hours on our way to our final destination. Faye paid for our stay and relieved our stress.

It was very easy to arrange for travel insurance with you all, I really appreciated that. I got really sick one day on the trip and thought I might need to call you all for help getting home and that gave me a lot of comfort. Things worked out fine and I didn’t need to use the insurance, but it was so good to know that you all were there.

We used Faye for our 30th anniversary trip to Italy. It was going to be a 10 day trip, but unfortunately my mom passed away on day three. It cost us over $8,000 to get home. After submitting the documents we were reimbursed within days with them. I would highly recommend them to anyone traveling because they are truly a special company!

This was my first time using Faye for travel insurance, and my experience was all positive. While I didn't experience any travel disruptions or issues (thankfully!!), I was nevertheless surprised and impressed that Faye sent me regular travel updates like reminders to check in for flights, gate changes, and boarding times, usually before the airline notifications. Overall, very positive experience.

Fantastic experience. They are so easy to use and purchase the insurance you need. I purchased travel insurance and then learned from the cruise line that we didn't need to have it. A simple and pleasant call to their toll-free number, and they refunded, no problem, no questions. I will use again for future travel needs for sure.

Having the perfect combination of our tour guide Souf and our driver David, they made our 12 days exceptional in Morocco. They made sure we saw everything that we wanted to see and more. If we return to Morocco, we would only use them.

We have never purchased a comprehensive trip and international health coverage policy, but felt this would be necessary due to our remote destination in Tonga. The online process was simple and fortunately, while we didn't use the coverage, will likely obtain insurance on other planned overseas travel.

This is a fraud. They will absolutely take your money and then if they need to pay out, they will absolutely do everything to avoid it. This includes lying and trying to pretend the airplane issues started before the coverage, even though the airline has a record of when the issues started. Do not use this service. They will absolutely take your money and leave you stranded without assistance in another country.

Signing up with Faye was easy and I was able to do it just a few days before my trip. The peace of mind was worth the cost. I enjoyed the Faye app and received notification on flight delays on my return trip faster than the information I received from the airline.

I'm so glad I went with this service. My entire experience with them was above and beyond expectations. I was skeptical it was just another unnecessary addition to my trip, but found out quickly it was a wise choice. They had my back before, during and after my trip so, from now on any time I travel they will be included. Great service.

The App was so nice to do quick currency conversions, check flight times/ delays/ and general information on the countries we visited. I will be using this travel insurance company for all my future trips. It was seamless to keep everything in one place.

My wife and I bought a Faye policy to cover a 15 day Viking ocean cruise in the Mediterranean. My wife became ill and was charged for the ship doctor visit as well as medication. She also was unable to attend one of our pre-purchased excursions. The cruise also missed three of the scheduled ports due to weather, although Viking replaced two North African ports with two other island ports. Once we were home used the Faye app to file claims for the above. It was my first time using the Faye app, but it was quite easy to navigate. I thought I had provided all of the data they requested, which was a lot. However, this began a three month long process to close our claim, which we just did today.

Horrible. Rude customer service hiding many important points in huge contract which In the end will exclude whatever happens to you from being covered. Avoid at all cost or might as well travel without insurance.

Thank you for your help with the trip. I felt comfortable knowing my trip was insured and that my agent helped make the most of our time. We will recommend this to our family and friends. Unfortunately, the review site is very complicated to use and that is not very helpful. Also, the Chat feature was not helpful. I have said a 5-star but now I feel like it should be a 3.

I like Faye Travel, always on top and responsive right away even with small issues. Always checking of my trip and giving me reminders when check in time with my flight. Definitely will use on next adventure.

We encountered a blizzard which shut down the airport for multiple days and we could not get to our vacation. Faye decided that since we had gone to the airport, our trip had started therefore they wouldn't pay for the trip. The person on the phone could not come up with any circumstance under which they would pay for a trip. I can't imagine why anyone would ever use Faye.

Very easy enrollment and outstanding communication via app, email, and phone calls (if necessary). Moreover, Faye made the whole process so streamlined, and if you did need to call a Faye rep., they spoke in perfect English, with no accent!

We felt comfortable knowing we were financially covered for any unexpected problem for our month long trip. You can not put a price on knowing you are covered from loss, health or injury or travel complications. We will always seek coverage while traveling.

Faye was very easy to sign up for and kept me up to date on what was going on during my trip. I will indeed use their insurance again. Best thing is that I didn't even need to call in on any of the secure insurance items. Welcome home.

Great experience! Got updates regarding flight delays thru Faye than the airlines! Thanks for doing such a great job for us. Felt covered and made aware of any changes throughout our travels.

Traveling with Faye is the peace of mind that you need on vacation. Every time we book a vacation the next thing we do is contact Faye. The process is easy and fast to get a quote and add your policy. Then download the app!

Faye Travel Insurance is very easy to use. Responsive tracking of my travel itinerary, and was able to upload personal information in the event of any emergency. Value for service is very good.

I got sick on my trip and they responded immediately. They found a clinic near my hotel and received excellent care. In just a few hours, a good doctor saw me, I received medication, and I recovered immediately. I didn't pay anything at the clinic or for the medication. Very satisfied with the service, the best option...Faye

This is my second time using Faye for travel insurance. The app and sign-up process is so user-friendly. I feel such comfort when traveling abroad, knowing that I am covered for unforeseen events. Fortunately, I haven't had to make a claim, but I won't use any other company for future trips.

My agent, Kristen **, was fantastic. This was my first time using team Faye. My agent retired and I searched for a new one. I am so glad I came upon Kristen. She was recommended by people who have had amazing experiences with her and they were right. She had everything needed every step of the way. I was relaxed and at ease thru the whole trip. Thank you team Faye for a great vacation! We traveled the Caribbean for the first time and will be planning a trip with Kristen for next year as soon as possible!

Our trip went smoothly. We had to extend it one day. When we contacted Faye about extending coverage, the agent was able to accommodate our request and email new documentation in minutes. The notifications Faye sent about flight status, gate changes, and boarding times were especially helpful and often provided information before the airline did.

Reasonable price with better coverage, experience staffs follow thru my trip from start to Finish. Faye send us earthquake alert, what to expect & what to do when we travelled. At Taiwan, Faye also introducing lounge access, a benefit designed to make unexpected. Flight disruptions more comfortable. I Highly recommend Faye Travel Insurance.

Faye travel insurance was incredibly easy to obtain and offered clear coverage. I had one question and found the customer service team easy to reach and very willing to help. We will definitely be using Faye for all future travel insurance needs.

January 1, 2025 mailed claim papers to Faye. After more than 6 calls and a month, someone finally found them, telling me they received on January 5. Called, several times, couldn’t find them, even though they acknowledged they received documents. Faxed 13 pages on February 4th. Called three more times until a clerk named Phoebe, found the documents and said she would send them to claims. No one has contacted after 1 1/2 months on my claim. What can be done??? I’m so disappointed. Never again! Beware.

Absolutely ridiculous! I lost skiis and rented for one day. I provided Al the documents and now they want proof that no one else paid for my rentals! THIS IS SHAM INSURANCE.

I got sick when traveling to the Philippines. I immediately got help in locating a medical clinic where I can get prescription for my condition. The doctor who diagnosed my illness was very supportive and helpful.

Preparing is a breeze. I had some concerns since we are not returning on the same day and flight but Faye representative assured us that it is okay. Fortunately, there were no issues while on our vacation. It’s still good to have peace of mind in case unexpected things happen.

We missed our connecting flight from in Dallas to FSD due to mechanical issues with the plane in DFW/Fort Worth. We changed the flight to Des Moines and rented a vehicle and drove home to Sioux Falls. The airline tried to change our flights to Dallas to Chicago then chicago to Sioux Falls but they were not confident that Chicago would not be affected by some bad weather. Can you help us with the change in plans?

Faye is a scam, just go somewhere else. Honestly don’t know how there are so many positive reviews on here, they may be rigged somehow. Faye put me through the wringer on my claim, no matter how many documents I provided they just asked for more and more with no end. After about 12 rounds of this it became obvious that they never intended to help at all and 3 months of wasted back and forth resulted in nothing but frustration, despite them having full records of the medical event that disrupted the trip and a mountain of documentation. I would have been better off with no insurance at all, at least I’d still have my premiums and the dozens of hours I wasted with these clowns.

Faye was an absolute lifesaver!! I am so glad I had coverage through them and it couldn’t have been smoother. Amazing communication, super helpful, wonderful coverage, and I have so much trust in this product now! Definitely a customer for life!!