Travel Guard Reviews

Purchase prior to flight which was canceled due to a hurricane. Submitted request after the flight was canceled due to Being unable to as I had to scramble to make other arrangements to evacuate. Travel insurance denied me because I submitted it later than my flight. Unbelievable. Worst company ever to do business with. Total money scam.

If I could rate Travel Guard with a zero, I would have. Terrible company, I was told I would receive a refund of $1012 after my wife had a stroke. This is all within the window needed in order to receive a refund prior to the cruise. After several days I tried calling and was told I could not talk with anyone concerning my refund. I had to go online and fill out a form and someone would email me. They have a decision-making group that decides if you get money back. You are not allowed to talk with anyone. After several days I was told I would receive a voucher good for two years. I sent another email explaining that my wife had a stroke and we would not be able to take trips in the future. Again I received an email telling me I would not be receiving anything. Terrible company, DO NOT DO BUSINESS WITH THIS COMPANY, THEY ARE DISHONEST!

AIG agent was very uncooperative and would not listen to what I had to say. I requested to talk to a supervisor. I was then forwarded to a voicemail box. Their phone system asks if I want to answer a survey after the call, but after talking with them and them not liking what I was saying they do not give you a survey to answer.

This is the biggest scam ever insurance. They find whatever to deny coverage. I purchased flight insurance for my travel dates and my flight was changed and was under the impression that since they knew all the info on the first they would get the update on the change. Come to find out, they did not extend my insurance as requested because I sent an email after original flight date expired to make sure they have my changes only to get an email back that my request is denied because it came 2 days later while I was still on my original trip. Scammers! Will never buy from them again.

The worst service I ever hired. They refused to reimburse me for the expenses incurred. I had an accident in Brazil, was robbed, and my car was stolen. I ended up going to the hospital and had surgery. They refused to pay, even though I have all the proof: police report, medical discharge, surgery description, additional expenses, and all other required documents and receipts.

Had a horrible experience with Travel Guard. When I purchased my policy I was told that I could modify my insurance if we changed cruises. Well, I did change cruise and was told I could not modify and was not entitled to a refund. I was told the modification was not within the timeframe. When I asked to see that policy or that in writing I was told that it was a non written policy. AVOID THIS COMPANY.

Please do not deal with this insurance company. I purchased my insurance with my flight last year and I canceled my flight due to medical emergency. I claimed my cost since April and this company keep denying me. This insurance company is scammer. Please stop dealing with this company, they are not trustworthy.

I’m very irritated at AIG (automatic travel insurance through airline). The company, I used to work for, declared chap 7 bankruptcy (ie shut everything down and everyone is fired). I would think that this a good grounds for qualifying for filing a claim: losing my job (no fault of mine) per the terms for insurance reimbursement. When one files for insurance claim AIG requires a lot of leg work of the filer to submit so they can determine if your claim qualifies which I completed. After they reviewed my case, claim denied due to a lengthy list of legal reasons. Lesson learned: AIG is not worth the cost if you can’t get a claim to be repaid. I wish I could rate a 0 instead of a 1. Never again AIG!!!! Buyer beware!

Book a trip in March 2024 for November 2024 and also purchased AIG insurance. 2 months before my trip the tour company canceled the trip and refunded the money. I want a refund from AIG for $616.86 but they refused with the comment:

"Since your request was received after the departure date listed on the travel insurance plan, per the terms of your Policy of Insurance, your request for a premium refund is denied". They don't easy at all to file claim.

Very dissatisfied! Absolutely frustrated w/ no response from AIG/Travel Guard Claims Department! I purchased their policy ** and opened a claim ** due to Death in the family! I have uploaded all the docs requested including latest changed itinerary and the fare change details as requested several weeks back but it still shows "outstanding" on the claims portal and there is no response from them, very frustrating!!!

I used them for cruise insurance. Very Bad experience with AIG. Claim was first off denied. They make it very difficult to file a claim. Refiled and got approval. When check finally came, I deposited it via mobile deposit. 2 days later my bank took back money due to insufficient funds in AIG account. I called their bank and it was verified. I contacted AIG and they blamed my bank, accused me of trying to cash the check twice. I told them it was on their side but they refused to believe that even after I told them I verified it with their OWN bank.

What if We explore reviews for this Company. It's stress to buy Travel Insurance from any Airlines ticket. They Will not refund for any unused Insurance even ticket was cancelled. So you can imagine for their claim. Please be aware when buying travel Insurance.

It was to be the dream trip of my retirement. I had put aside enough money for a trip to Switzerland and Italy, and as soon as I made the first payment on the trip, I bought a travel insurance policy from AIG. When my traveling companion became ill, we decided at the last minute that we had to cancel the trip. I immediately put in a claim with AIG. The claim process was terrible. Although I was given the names of two potential claim representatives, I could never contact either one of them. All I could do was send my communications to a generic “claimsdoc" email. I was never given any contact information, much less a phone number, and all I ever received from them was a series of computer-generated cut-and-paste emails in different fonts, vaguely referring to "enclosed" forms that were neither attached nor "enclosed." The anonymity of the process was nothing short of Kafka-esque.

AIG Travel Guard Insurance makes filing claims so difficult I am sure in order to have clients give up. For example, I filed a claim by filling out the entire claim form they provided only to have them come back with an additional list of requirements, some of which had been covered on the claim form. For example, I initially furnished a copy of an actual credit card receipt along with the bill marked "Paid" as required on the claim form and they came back to me requiring a copy of my bank or credit card statement as proof of payment..

We booked a trip and bought insurance. 19 days later, and 16 days before our trip, my husband lost his job. We provided all required documents and we were denied as they claim they only cover job loss after 30 days from booking the trip. This is ridiculous and the only reason it is in place is greed, plain and simple. They don’t care about you or your family. I am taking them to court. Job loss is job loss and deserves a refund.

I am a real retired traveling fool. The Boss and I cruise every year sometimes twice a year. We used AIG/Travel Guard for our entire trip. That means flights/hotels/shuttles/cruise ship, the whole Kitten-Kaboottle. We used AIG/Travel Guard with our trip to Greece/Italy/Spain. Well The cruise ship had NOROVIRUS on it, which caused the ship to delay the boarding for a day. Well, One cruise day lost at a cost of 602 dollars, had to pay extra day at hotel, buy a shuttle for 8 people, and buy breakfast /lunch/dinner/liquor which was all prepaid per day for the cruise. Celebrity cruise didn't care. But AIGTavel Guard did care. They covered all those expenses. However, I saved my receipts. As I said I travel a lot. Use a Credit card and save receipts. You have to give the Insurer something to work with.

Does not cover flight delays due to the airline.... Are you serious??? I thought that was common sense, so I purchased it. To think that this is a service that is linked by google too is a shame. You'll file a claim and they'll send you their terms and conditions which is law jargon that basically translates to, "We will pay only if a tornado destroys your plane with you in it." Don't fall for this scam, this is what's wrong with America.

I bought this travel insurance because they listed "100% refund on trip cancellation" with NO FINE PRINT to be seen anywhere. When we indeed did have to cancel one of our travelers, they refused to give me a refund for the airline ticket.

NIGHTMARE! To try and make a long nightmare short... AIG cancelled my mom's claim and mistook it for mine while she was out of the country, a family emergency occurred and I needed to book her a flight to return from Peru immediately but LATAM airlines would not help to cancel her original flight date until they could speak with the travel agent despite having all information for her flight (that day I learned just how much power a random travel agent could hold, this was the only one person representing this travel agency).

This is just a scam, literally. YOU WILL NOT GET ANY MONEY FROM THEM. Never again. Expedia should cancel any affiliation with them, I bought this insurance only because Expedia recommended and promise easy process to file a claim and return money. As result - no return for hotel, not even return for insurance itself. Complete scam.

I can only speak to the purchasing process which was hassle-free. The occasion to file a claim did not occur. The agents were professional and knowledgeable. The price and benefits offered were competitive.

Trying to contact them is a waste of time, there is a number listed, but the lady answering the phone can only “notify” the adjuster that we tried to contact him/her and the adjuster is supposed to return the call… which never happened.

Be ready to do your homework if you need to cancel. I had to have a drs note, have the dr fill out a form, cancel the flight and then I could start a claim. It's definitely hard work to get your money back even when you paid this company to make it less hassle. They also have several pages you have to fill out as well. So far it's taken my whole morning to just get the process started. Good luck if you have to cancel your trip.

This is my experience and my opinion. If could give this company a zero star I would. All the reviews stating this company is a scam are correct in my opinion based on my experience. I purchased trip cancellation/interruption insurance. I sustained an injury and Travel Guard (AIG) did absolutely nothing to help me, and they denied my claim after I provided all necessary information. My experience has led me to believe Travel Guard (AIG) designs their policies to fail their customers. I echo the previous posts who feel it's a scam, cash grab and an untrustworthy company. I think you should go elsewhere for travel insurance. I think this company sells cheap insurance to lure you in and then doesn't deliver in your time of need.

This was money not well spent. I will never recommend them and advise AARP to not use them as well. My brother passed away while I was in this trip who lives in another state. I'm not working his wife for a death certificate. I'm done with them. They have my money and the hotel has two extra days paid for.

Do not purchase travel insurance. They will deny you and tell you are not qualified. I provided them all documentation and they told me that my child was not covered. SMH! Had I known that they were going to screw me over, I would have not purchased insurance with them.

I LOST LOTS OF ITEMS FROM MY THREE SUITCASES. Someone stole lots of items from the suitcase. Three of my suitcase handle was broken and lock was broken when I travelled from India to Canada. I make a claim. They just played with us from last two months. They are cheater and fraud company. Please do not take their insurance. They are fraud and cheater.

They advertised that I would be completely covered for an additional charge. They got their money. Filed a claim and they found every reason under the sun to not pay! My wife was having complications from pregnancy and we did not feel safe to travel. Complete scam artist operation. If you’re looking for travel insurance please look elsewhere.

I had to cancel my travel plans after my office became understaffed. This bogus company would not accept the letter from my boss indicating why my travel plans were cancelled. I’m hoping someone will file a class action lawsuit against these crooks.