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Xfinity vs. Guardian Protection

Xfinity and Guardian Protection differences

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by Jessica Render ConsumerAffairs Research Team
Guardian Protection

Xfinity vs. Guardian Protection

Xfinity and Guardian Protection are two security systems with smart-home capabilities. These two companies differ greatly in regards to price, DIY monitoring ability and trial periods. While Xfinity is certainly the cheaper of the two, Guardian Protection’s customer service and positive reviews make it more appealing for many customers.

Installation and cost

xfinity logoguardian protection logo
Installation typeProfessionalProfessional
Installation fee$100Included in all packages
Upfront costEquipment cost of $360 to $600+; financing availableVaries based on equipment
Trial period30-day money-back guaranteeNone listed
Contract termsTwo yearsTypically 60 months; month-to-month options available
xfinity logoProfessional$100Equipment cost of $360 to $600+; financing available30-day money-back guaranteeTwo years
guardian protection logoProfessionalIncluded in all packagesVaries based on equipmentNone listedTypically 60 months; month-to-month options available

Monitoring plans and pricing

xfinity logoguardian protection logo
Monitoring price range$30+$45.99+
Monitoring optionsProfessional and self-monitoredProfessional
Self-monitoringSelf protection feature available (live recorded video) for $10/month
Upgraded self-monitoring
24/7 professional monitoring$30+$45.99+
Upgraded professional monitoring$40+Not offered
xfinity logo$30+Professional and self-monitoredSelf protection feature available (live recorded video) for $10/month$30+$40+
guardian protection logo$45.99+Professional$45.99+Not offered

Security equipment

xfinity logoguardian protection logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
SirenNot specified
Panic buttonVia touch-screen control panelMedical panic button
Yard sign
xfinity logoWirelessIndoor and outdoor camerasNot specifiedVia touch-screen control panel
guardian protection logoWirelessIndoor and outdoor camerasMedical panic button

Smart-home features

xfinity logoguardian protection logo
Smart locksCompatible with August, Kwikset and Yale
Smart lightsCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, Sengled
Smart thermostatCompatible with Carrier Cor, ecobee, Zen
Garage door controlCompatible with Chamberlain LiftMaster
Temperature sensor
Water sensor
Smoke detector
CO2 detector
xfinity logoCompatible with August, Kwikset and YaleCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, SengledCompatible with Carrier Cor, ecobee, ZenCompatible with Chamberlain LiftMaster
guardian protection logo

Technology

xfinity logoguardian protection logo
Mobile app
Mobile app monitoring
iOS rating4.44.7
Android rating4.53.5
Notification/alert optionsText, email, push and TVPush, email and text
Home automation capabilities
Voice integration
Amazon Alexa
Google HomeNot specified
Other integrationsNot specified
xfinity logo4.44.5Text, email, push and TVNot specifiedNot specified
guardian protection logo4.73.5Push, email, text

Reputation on ConsumerAffairs

xfinity logoguardian protection logo
Overall star rating1.614.67
Verified customer reviewsXfinity Home reviewsGuardian Protection reviews
xfinity logo1.61Xfinity Home reviews
guardian protection logo4.67Guardian Protection reviews

All information accurate as of publishing date.

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    Xfinity

    While mostly known as a cable and internet company, Xfinity also offers a fairly low-price home security system. Most of Xfinity’s security devices are suitable for DIY installation, but specific sensors require professional installation — pricing varies based on your location.

    Xfinity offers both DIY and professional monitoring. The company has month-to-month contract options, and you can also take advantage of a 30-day trial period.

    Xfinity packages

    Existing Xfinity customers should consider the Quad Play Bundle, which includes phone, cable, internet and home security. The company’s home security-specific plans are:

    • Self-Protection Plan: The Self-Protection Plan offers video surveillance through the Xfinity app or your television with the Xfinity Voice Remote for $10 a month. It does not include professional monitoring.
    • Home Security Plan: The Home Security Plan offers professional monitoring by trained personnel who notify emergency services if an alarm gets triggered. The plan costs $30 a month.
    • Home Security Plus Plan: The Home Security Plus Plan offers the same features as the Home Security Plan along with up to a week of cloud storage for your videos. For $40 a month, this plan allows you to search your videos for certain people, pets and cars.

    What Xfinity customers say

    Xfinity has mixed reviews on our site. Some customers really like the camera and app features, but others are dissatisfied with the equipment. The company also has some customer service complaints. Keep in mind that the devices aren’t compatible with Amazon Alexa, so Xfinity might not be the best fit if that’s important to you.

    XFINITY home security is convenient and a great product for the amount you pay. I only wish that it worked with Amazon Alexa and my digital door locks. However I can control those with an app so that’s fine."

    Corky of Chicago, IL

    Guardian Protection

    Guardian Protection is a 70-year-old security company that offers home monitoring systems starting at $149 upfront and $45.99 a month. All Guardian Protection systems are professionally installed and monitored. Guardian Protection has completely U.S.-based monitoring centers and only uses local technicians to service their systems. As a result, Guardian Protection is currently available in select locations, including:

    • Austin, Texas
    • Baltimore, Maryland
    • Charlotte, North Carolina
    • Cincinnati
    • Cleveland
    • Columbus, Ohio
    • Indianapolis
    • Millsboro, Delaware
    • Orlando, Florida
    • Philadelphia
    • Pittsburgh
    • Raleigh, North Carolina
    • San Antonio
    • Tampa Bay area
    • Washington, D.C.
    • Youngstown, Ohio

    Guardian Protection plans

    Most Guardian Protection equipment has smart-home capabilities with many automation features. Guardian Protection offers eight plans tailored to different lifestyles and needs.  All eight plans include professional monitoring.

    • Bachelor(ette) Pad: The Bachelor(ette) Pad offers fire and burglary protection as well as mobile controls.
    • Burglar Buster: The Burglar Buster offers advanced encryption and video surveillance.
    • Family First: The Family First plan offers door access alerts and keyless entry.
    • Frequent Flyer: The Frequent Flyer offers mobile controls, front-door monitoring and burglary and fire protection.
    • Healthy (Green) Home: The Healthy (Green) Home offers energy-efficient features, including smart temperature control and smart lights.
    • Pet Parent: The Pet Parent offers a smoke and CO2 detector, video and photo capabilities and comfort control.
    • Protect My Parents: The Protect My Parents plan offers life alert capabilities and easy-to-use controls.
    • The Works: The Works offers keyless entry and live video streaming.

    What Guardian Protection customers say

    Guardian Protection reviews frequently mention good customer service and positive experiences with the installation technicians. Customers say the system works well and that they enjoy the app’s remote access features. Some customers expressed frustration with contract issues and said their service calls weren’t as prompt as they would have liked.

    I would recommend this organization to other homeowners. The most convenient aspect of this system is the remote access and having the ability to see who is at the door whether I am at the residence or not. Very much like this aspect of the service."

    Laura of Lewes, DE

    Bottom line: Xfinity or Guardian Protection?

    Your location may be the deciding factor due to Guardian’s limited geographical availability. If Guardian is unavailable in your area and you're already an existing Xfinity customer, Xfinity might work for you.

    • Xfinity is best for existing Xfinity customers who want to bundle their phone, internet, TV and home security system with Quad Play.
    • Guardian Protection is best for customers who live in participating areas and want a quality home security system with highly rated customer service reviews on our site.
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    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.