Guardian Protection

This company is such a rip off. I got this service transferred to my name in November 2020 when I bought my home. Apparently that transfer was a 36-month commitment. I never use this service. I tried to cancel it in about April 2021 but was told I couldn't unless I paid a $750 fee. At that time, I was told that I had to pay that or just wait until the ONE YEAR contact was up. So I called today to make sure it wouldn't auto-renew. I then get told I have a 36-month commitment so I still have 25 months left. The rep again said I could pay a $750 cancellation fee. I then began asking what to do when I sell my home/PCS for the military. He said it would be installed in my next place or if I were going overseas, they would look at my orders to "possibly waive the termination fee." Possibly?!?

They are affordable and responsive. When they notice that something isn't quite right they will call you to ask if things are OK. I like how easy it is to use their system and how good their customer service representatives are on the phone.

Does not stay up to date. They continued to call an old phone number despite multiple notifications of a new number - this led to unnecessary police activity and fees. Has not updated system since it was installed.

I contacted them about upgrading and monitoring my existing security system that was installed by one of their local dealers 12 years ago. I no longer want to work with that local dealer and was looking for them to help me find a new local dealer or for them to setup installation and service. They refused saying that my address/account was "owned" by the previous dealer and that they could not help me unless I went through that dealer. BEWARE! If you sign a contract with them, you may be signing it for life. It's very disappointing and seems like a terrible policy, forcing consumers to work with someone they do not feel comfortable with or finding another alternative. I will be looking elsewhere for my security system needs.

Hi, In short Guardian Protection Services uses unethical tactics and is completely towards the most advantageous for their profit possible. I would highly recommend vetting them out against any other provider of this service in the following areas.

Do not use this company! I have 8 months remaining my agreement but to cancel early they want to charge me more than twice I’d pay for the remainder of the agreement. Ridiculous! I will be canceling in July and will encourage anyone that will list not to do business with them.

Guardian Protection had originally installed the alarm system in this house and they were able to pick it up and go. They didn't have to drill any holes or add any extra equipment so it was easy. My biggest objection is that they're expensive. But other than that, the customer service has been real good when I called them. We had a smoke alarm go off and couldn't get it to shut off from the kitchen. They helped us do that. Also, the features of the syste are okay for what we need it. If somebody breaks down a back door, the alarm will go off and there's a motion detector in the house.

I've been with Guardian for several years now. They've done very well. Whenever I have a problem, I can get ahold of somebody fairly easily. They don't have a very automated system, so when you call them, you can get ahold of an actual person. The only thing that I ever had a gripe about really is scheduling service, trying to get somebody to come to the house. Sometimes, it's a couple of weeks out. Other than that, everything has been fine.

Every contact to Guardian has been more than satisfactory. About three weeks ago, something went goofy with the system. One of the contacts got knocked off when they were painting. I couldn't arm my system at all. They told me, until they could get here, how to bypass it. I had never used the bypass, and I really liked the idea that even though one thing was broken, the rest of them worked.

When we moved into the condo, Guardian was the company who was doing the new condos that were being built so we decided to go with them. It was great with their rep during our initial contact. He asked questions, we told him what we were looking for, and he told us what was available. And they're very good about responding. If I have any problems, I call them and if they're not available, they get back to me. If not, I call back and they respond right away.