Guardian Protection Services

I had a different security system before, but the alarm didn’t go off when somebody broke into my place twice, so I decided to go with Guardian Protection Services. I got Guardian five years ago and the installers were good and friendly. Their reps are very good and on top of things. Just last week, we had thunderstorm over in this area and the power went off. They called me and the rep let me know that my power went off. Guardian is doing a good job and they are better than the other guys. I like the feature that I could shut off the system before I even enter the building, but I would also like to have a feature where I could see what's happening in my store when I’m not there or not around. All my friends that I hang out with have Guardian and I would recommend people to have Guardian.

We were building with Ryan Homes six years ago and they offered Guardian to us. Guardian's customer service has always been very helpful and one of the installers that I've talked to was very polite. The installation process went very smooth as well. It was all done before we moved in. So far, the system works really well. It feels great having one and it definitely puts my mind at ease. Overall, I'm pleased with Guardian and would recommend them.

Guardian's service has been good. The person who installed it was very cooperative and very polite. The only complaint I have is they raised the price again. Other than that, we're very satisfied overall with the system. The reason we put in the security system was that when we came back from the Super Bowl at a friend's house, we discovered that we had be burglarized. They took most of my wife's jewelry and other small items which they could carry. Since having Guardian, we feel much more secure and we use it any time we go out. We appreciate the security system and we feel much more comfortable with it. I have recommended them to others in our complex and two friends went with Guardian because of our recommendation.

I’m technically-challenged and Guardian Protection Services made the initial setup pretty easy. They did what they did and they were nice about it. Plus, the prices were reasonable. I would recommend Guardian Protection Services. My experiences with them were good.

We had to call about one of the motion detectors within the past couple of months. Guardian came out and checked the motion detector monitor, and it was a short visit. That aside, the features have been working well when we’ve had to use the system. But I would tell others to shop around. Guardian is probably not as price competitive as some of the newer companies on the market. I’m not sure the equipment is the most up-to-date either and we’re actually thinking about replacing it with the more affordable and more technologically advanced system.

A guy from Guardian came to the house, saw the place and gave me few options, and then I went with them. I used to have ADT but I didn't like the service. In comparison, Guardian is big in the area and they give reasonable rates. I would like more touchscreen pads and higher technology than the older devices. But overall, the system has been pretty good. It also seemed like a better system for my security and I’ve been very satisfied.

Guardian is a reliable company. We had someone come out to look at something recently but I’ve been a customer for a long time. It has been almost 10 years and I haven’t had any real issues. The features offered in my system are good too.

Guardian Protection Services came with the house when we bought it. They upgraded it to a new system and they put the new hardwired CO2 and fire and smoke detectors in. We had a fire a couple years ago and Guardian notified the fire department. It worked and they called as soon as the smoke detector was going off. The only thing I wasn’t happy with s that the key fob didn’t work to shut off the alarm and we were paying for that. I mentioned something and they said I might have to order a new one. And it was something that was too much of a hassle to deal with. So, we just went along with it. We're very happy with Guardian and it’s definitely worth it. So many companies these days don’t necessarily have the best customer service. They don’t reach people or they’re rude on the phone. But with Guardian, we haven't had any issues. I would recommend them.

We saw people with Brinks but when Guardian presented their package, they seemed to offer a lot of value for the money. They had a very good protection system and motion in the basement at a reasonable price. The installation was pretty good and the installer came out and he did his job. He was able to provide some professional advice that enabled me to situate my alarm system in a place that allowed me to have privacy in my bedroom but still come out to the hallway in a good place. Plus, when we come in through our garage, we don’t really have to run although we better move quickly. So, that’s really good. We get to it 99% of the time unless we’re fooling around with something else.

Our Guardian was part of the home builder’s package. I had a handful interactions with their customer service reps initially trying to get the system set up and how we wanted it set-up. We checked on it and made sure things were where we asked them to be. I had problems with the remote access of the system and, for the most part, they have been addressed. Unfortunately, I’ve had some cell phone issues and it has booted me out. I’ve had to change the password, but I’ve not come through the process of doing that. Overall, the system has been functional and it does what it's supposed to.

I got Guardian Protection for fire monitoring because I had a dog. Their reps have been excellent. The installation of the security system also went well. I’m happy with them. Go ahead and use them.

At first, I was happy with Guardian Protection Services. A couple of my bosses use them so I used them too. But the reason I signed up was that they took care of an older gentleman. He lived in a bad neighborhood and after he passed away, his house was broken into and the alarm didn't go off. I’m not really happy with Guardian but I'm into this contract where I gotta keep it or pay to get out of it. If it wasn’t for me being locked in, I would have canceled several years ago.

My friend was selling Guardian and he was good. The only time the device goes off is when we inadvertently do it ourselves, and they respond in an appropriate amount of time. I'd recommend this company.

I purchased my security system from Guardian in April 2016 and all was working well until February 2018, when the garage door sensor failed, causing the garage door to randomly open and close, sending the police out to our house for false alarms, which incurred charges to us. Guardian first blamed my garage door opener and the automatic garage door openers, so I had them inspected.

We have had Guardian for over 4 years, 2 separate houses. When we moved the first time we were relocating to a new but transition home further south for my wife's job. We relocated the service and were told our contract would continue and not extend. Come to find out 2 years after that when we are ready to buy our permanent home we were lied to and they extended our contract without offering us month to month options. They now want us to pay over $1100 to cancel so we can move, or are forced to sign a 5 year contract at our new home. Even better is that I found our very first original contract we actually signed and their ETF fee is $750, so they are lying to extort more money. I would just avoid this company at all costs because $1100 to them is way too important for the hassle and no comfort of know the company has your back.

When we bought the house, that was part of Guardian. We didn't have to get it but we wanted the security. Also, they were gonna run the cables which they did for free so we had to sign in a two-year contract and we stayed with them. When they installed everything, the house was being built. Then, the reps showed us how to use it once we bought the house a couple of years ago. I like the features of the system and I would like more but it's expensive.

Guardian came with the house that I bought and about a week ago, I called to cancel the monitoring service. It seemed that having it monitored with all the technology and automation today means $40 wasted a month. I have no crime in my neighborhood. The alarm still makes noise.

The rental home was already hooked with Guardian so I just went with them. I have the basic features with the cameras. I would recommend them because I've used them for years. We've heard an awful lot of different experiences but I haven't had any troubles with them.

When I got my home built, Guardian Protection Services was the first one that I got the service. I had a good interaction with their reps and the installation was good. The technician did a good job. He explained the system and he showed me how to use the pad and how to change the code if I needed to change it. The system secures the home and it's easy to use. I feel safer with it. The features I have in it and the quality of the equipment are good. The smartphone app is very easy to use too. Guardian is a very good system to get.

My daughter knew about Guardian Protection and we decided to use them. The installation experience was fine and the features that the system offers are adequate. However, I bought a battery one time and I had my handyman put it in 'cause it would have cost too much. It would have been nice too if they had the outside lights and cameras a long time ago. But overall Guardian is a good security system to use.

The technician of Guardian set it up pretty quickly and in a couple of hours, he was in and out. Everything's been good so far. However, there was an issue with a sensor in the living room who would arm away, and the sensor would go off while we're not home. No movement in the house at all. It ended up that they just switched up the sensors or bad sensors. But other than that, no issues. They'd call us every once in a while 'cause we burned something on the stove.

Guardian Protection Services was doing a promotion and it fulfilled my needs. My interactions with the reps at Guardian were nothing less than stellar. Everybody I spoke with at Guardian has helped me out. The lady that hooked me over the cameras and stuff went above and beyond to get me situated. And the techs have been professional. The first guys that did the first install did a great job and the last guy that did the cameras was exceptional. I have had no problems since I had it and it’s going on for five years now.

Guardian was what the builder used when they built the home. The tech who put my basic system five years ago was good. It's all I needed. Everything was smooth.

Anytime I’ve called Guardian Protection Services the reps have been responsive. They have the wherewithal to get an answer to a question if it’s not straightforward, so all of the information is available to them to help the customer. So on an overall basis, in terms of whether it’s asking a technical question or scheduling a vacation or a false alarm, it has always been good. For our needs of protecting us in our home, we are satisfied with the features that are offered in our system.

I started with Guardian in 2002 and it's my first security system. When I decided to have one of those little cameras installed inside my house, the guy that came to do it admitted it was the first one he ever did, and he ended up not doing it right. It didn't work properly and I suffered with it for a year. I called Guardian for service again and this time a guy came out and he knew right away what was wrong with it. He fixed it up, made me happy and everything was cool.

We purchase a new home about a year ago, about a month after moving in we signed a 5 year contract with Guardian after a long sales speech from a Skyline rep (I think that is the name of the sister/subcontracting company). One of the services we have is a doorbell camera, which didn't work properly at the beginning due to a weak internet connection. I called customer service and explained my situation. They recommended to buy an amplifier for my signal and install it myself. I got very upset since that was something they should have realized when the equipment was installed. They finally accepted to installed the amplifier (after a long heated discussion over the phone) at no cost. Well, about a month ago (about 7 months of use) we started having issues with the camera again, the motion sensor feature does not work properly, it only activates when the doorbell button is pushed.

I had ADT for a short time. They just installed the system and didn’t seem to be concerned about anything else. But with Guardian, I could call them for any information and they called me right away. They were attentive. When I called them and said I wanted to switch, there wasn’t anything that they had to sell me. I picked them. The installation was done by ADT and the rest I did with Guardian on the phone. And when I had to have a service done, Guardian did it immediately. I’ve had my system for over 15 years so it’s exactly what I wanted, plain and simple. And I can add on to it when I want to. The quality was fine as soon as it started working. My son is an electrician, so he checked that out for me.

The Guardian system was built-in to my wall when I moved in. I had a positive experience with the person who activated the system. He was very friendly and knowledgeable. The features and the quality of the system are good as well. I frequently use the smartphone features and I like them. I had a little bit of a glitch going on, but the system has been great. I also like the notifications sent via text. It is good knowing that things are secured. Nobody has tried to break in and I did have one weird thing with my basement door, but nothing seemed to be out of place. The police were even called on it.

We had techs install the Guardian system and we've had them since day one in this house. The features, as well as their reps, have been fine. I had ADT before, but I like Guardian better.

The features in our Guardian system are fine. We've got fire detection and police notification. Also, the reps have been great and professional. I called them when the code went off and the problem seemed to continue even though we corrected it. But Guardian was good and they finally did something. At 30-some dollars a month, Guardian is cheaper compared to other home security systems. But the price keeps creeping up a bit so it's something we've got to consider. Guardian might wanna consider offering some premium offers so that they could compete with SimpliSafe.