Guardian Protection

Guardian Protection

 4.2/5 (2309 reviews)

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Overall Rating4.2 out of 5
See all 2,309 reviews

About Guardian Protection

Guardian Protection offers traditional home security technology and smart home features, including automated lights, locks, thermostats and garage doors. You can access these services from the Guardian app anywhere you have internet access. If an emergency happens, Guardian’s 24/7 professional monitoring center initiates responses for you.

    Pros & Cons

    Pros

    • Installation included
    • Customizable plans
    • Smart home features

    Cons

    • Not available nationwide
    • Early cancellation fee

    Bottom Line

    Guardian Protection offers customized plans for single residents, families, travelers, pet owners and others. It requires an upfront fee starting at $149 and a monthly fee starting at $46.99 per month, with installation included.

    Top Guardian Protection Reviews

    Rated with 5 stars
    Verified

    Every time I've called Guardian, they've been very good. ... I've never had a system that was monitored like this. My smoke detector, CO2 detector, if I take it off the wall, it s...

    Read full review
    Rated with 5 stars
    Verified

    I'm not gadget-fancy and it does what I need it to do... When I have interactions with their team, it's great but it is very seldom because their equipment never fails. ... Now I ...

    Read full review

    Our editor’s take

    Guardian Protection has a wide selection of home security, automation and monitoring equipment, making it ideal for homeowners looking for anything from basic security to medical monitoring. The company does require contracts, however, and the lack of pricing transparency on its website makes it difficult to compare to its competitors.

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    Guardian Protection Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: May 13, 2023

    I have been a long time Guardian Protection customer. I have the service at my home (replaced ADT) and had it at a beach house. I went to get it for my business. What a mess. The person we dealt with said we had no credit even though we have approved credit with all of our vendors (including other utility services). Each time they said they checked, the rep sent back the wrong company name and addresses. We resent the correct information they repeatedly sent back the wrong info and said we had no credit.

    I have a credit service for my businesses that tells me when our credit is checked or when there is an event impacting our credit score. Not once were we notified via the service that Guardian ran our credit. We were told by Guardian we would have "to pay the entire installation cost up front and the first year of monitoring." Unreal. Or I could add it to my personal account and credit. Not only am I going elsewhere for my business security but I am now considering changing my home security as well.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 11, 2023

    I purchased a 1700.00 dining room table from Coleman Furniture and for that price I figured I better get the 5 year warranty with Guardian. After a year I had some pretty bad scratches and I called to file a claim. You can never get a hold of anyone. You have to do everything online which ok I can deal with that. But after several attempts and multiple pics of the deep scratches they denied my claim. What is this crappy insurance I'm paying for if they deny all your claims It's a total rip off !!! They take your hard earned money and pocket it. That's exactly what they do. They don't plan on honoring your claim. They are scammers and need to be put out of business. NEVER PURCHASE A WARRANTY WITH GUARDIAN PROTECTION. IT'S JUST A RIPOFF!!!

    Be the first one to find this review helpful

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: March 16, 2023

      We built a new house in Indiana in 2018. The builder was Beazer Homes. Beazer gave us only two weeks to make all the choices about what we wanted--type of floor, cabinets, sinks, colors . . . . It was a very high pressure experience. One of the choices was whether we wanted to "modernize the wiring in the house for future technologies", such as streaming. We were interested in Ethernet and CAT5 wiring. We paid about $1500 for "the wiring". When we moved in, we were pleased that we could connect all of our devices to the home network via Ethernet, but we were surprised that a home security system was installed. We used the system for about 6 - 8 months and paid $45.99 per month. At that point we decided that the system was not worth $45.99/month.

      We were shocked to learn that we were locked into a 5-year, 60 month contract? That amounts to $2759.40 ($45.99 x 60) in addition to the $1500, or about $4259.40 for "the wiring". Things got worse. We sold the house with 9 months remaining on the contract. Guess what--we were still required to pay the full contract price, unless the new owner agreed use Guardian Protection services. The new owner refused to do so. If a Guardian Protection service represented tries to sell you something, put your hand on your billfold and run away as fast as you can.

      Guardian Protection response
      Hi Robert,
      I’m sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. Guardian does not install a home security system without the customer initialing and signing a contract agreement. If you would like a copy of your signed contract please reach out to us at 1-800-PROTECT (1-800-776-8328.
      Mary Lynn M.

      Customer Satisfaction Advocate

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 18, 2023

      We had a new built home that came pre-installed with Guardian Equipment. We decided to go with them because we didn't know any better. We didn't even shop around. After 5 years we were going to go with AT&T, but Guardian offered us some equipment discounts to stay with them and to save ourselves a hassle and installation fees we stayed with them. Technician brought different equipment than advertised, saying that better equipment will be available and all we had to do was ask for it. When we signed for equipment, like many young new home owners, we did not read the contract and signed up for another 5 years. Guardian customer service and the technician failed to mention the new 5 year contract...

      So, we got a tiny hard to use control panel, when Guardian had a better product, as well as a smart lock that we were never able to connect to the app properly, so it was never really smart. We called Guardian to change out the equipment but they refused. Since we were already suckered into a new 5 year contract, they didn't care about us anymore. AND THE CANCELATION FEE IS $1,250.00!!!! That fee stays for the duration of the contract, whether your 1 month in or only have 1 month left.

      Finally, with the rising rate of burglaries, we decided to shop around and find some cameras.... Wow! We realized we were in the stone age with Guardian equipment!!!! One of our control panels is still push button analog (and it's a better one, lol). Our door bell cam is extremely limited, not recording half of the motion triggers, or maybe the motion trigger doesn't work every time... Smart lock doesn't work.... No cameras... If you want to get cameras with Guardian, get ready for a hefty price tag. When we called to the customer retention line on two occasions, we got absolutely no help, just some smart remarks. And out of all of the false alarms we had over the years, on most of them we did not get a call back from Guardian... To sum it up, other companies have better, cheaper and much more modern equipment with a service that is a fraction of the price and without a 5 YEAR COMMITMENT! Like Ring...

      Guardian Protection response
      Dear Artem,
      I’m sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms, and obligations of each party.
      Sincerely,
      Mary Lynn M.

      Customer Satisfaction Advocate

      3 people found this review helpful
      Customer increased Rating by 2 stars!
      Verified Reviewer
      Resolution response: Feb. 24, 2023

      Resolved.

      Original review: Jan. 6, 2023

      PLEASE READ THIS IN FULL PRIOR TO WORKING WITH THIS COMPANY. These are things I desperately wish I knew prior to going into a 5 year contract with them. If I could give Guardian Protection zero stars I would. They don’t protect a damn thing. If you were in an actual emergency situation, you would be screwed. BUYER BEWARE.

      ISSUE #1. Doorbell camera only records for 30 seconds max then stops even if there is someone beating down your door. I had a recent situation with a neighbor beating on my door, banging and yelling for nearly 4 minutes. The doorbell camera only recorded the first 30 seconds which showed her politely knocking and didn’t get any of the rest. I called Guardian and they said there was nothing they could do and that is just how their cameras are meant to function. And they had the nerve to suggest I buy additional cameras.

      ISSUE #2. Cameras completely stop working once you reach a certain amount of recordings each month. I hit a maximum recording quota that I didn’t even know existed (I only have a doorbell camera and back door camera). Hitting that quota stopped both of my security cameras from recording. And then to top it all off, because I hit that quota it subsequently turned off all of my recording rules without my knowledge so that even when the recording was supposed to restart, it still wasn’t recording because they stopped all my recording rules. I had to go back in and manually restart them again. Thus, my cameras were essentially off for days, if not weeks.

      What is the point of having an expensive security system if this is what it does? I just wanted to feel safe in my home and thought they could provide that. Now, I’m stuck in a 5 year contract with a deceitful company and I’m thousands of dollars in the

      Guardian Protection response
      Hi Heather,
      Thank you for noting here on Consumer Affairs that we were able to resolve your issues in a satisfactory manner. Customer satisfaction is important to us and I am glad that we were able to assist. Thanks for choosing Guardian Protection. We are honored to be your security partner.
      Have a great day,

      Mary Lynn M. Customer Satisfaction Advocate

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 2, 2022

      This is hands down the worst Security System Company on the market. They falsified agreements, and lied about their capabilities of what they can do. The equipment often times out and does not work the way it should, I'm always having to retry connection in order to get visual, and when I do get visual the quality is something I'd expect from the 90s. When I brought the issue up to the company, I'm met with excuses, as well as a half *ssed attempt at trying to retain me as a customer. This is only 20 days of having the equipment.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 25, 2022

      This company misrepresented terms of the agreement. Did not mention penalty clause of 750 dollars for cancelling contract. They said they would put in window sensors and they did not. They put the door bell in the wrong place and I could not have a screen door installed because of it and they installed the entry pad in the opposite wall. Customer service people are not professional and do not come prepared. The fees are also misrepresented. DO NOT SIGN up with this company.

      Guardian Protection response
      Hi Marielle,
      I am sorry for the frustration. I would like to get you assistance. Can you please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate to our supervisor. I look forward to hearing from you.
      Sincerely,
      Mary Lynn M.

      Customer Satisfaction Advocate

      2 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: May 5, 2022

      We were happy with our system for some time now, but the light has been turned on. The doorbell camera started to have issues. I called customer service several times about the issue. After being on the phone with them last Friday until after 11:00 PM, they sent a technician to try and correct it. He noted when he started he found the panel inside was not snapping in at the top. He called Guardian and suggested the camera be replaced due to the numerous failures. He also told them about the panel not snapping in. We were told the camera only had a 90 day warranty and would cost $280.00 to replace it. They did admit there was a flaw with the panel and would replace at no charge, but we would still have to pay a $75.00 service fee for the technician to come back and change it out.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 5, 2022

      Guardian protection set my fire alarm off and refused to turn it off even after I told them that my house was not on fire. Guardian turned the alarm off when fire department arrived, but then then Guardian set my fire alarm off same time the next day and refused to turn it off and offered to transfer me to customer service. I am a retired and disabled military veteran. This guardian company need to be brought up on fraud charges. Customer service told me that I am under a 30 month contract.

      I said, I have been in my home since August 2019 and I have not signed no new contract, therefore my contract is up and I want you to cancel my service now. I said it verbally and I also emailed it to them to cancel my service. That was about two weeks ago. I could not sleep in my home because guardian refused to turn my alarm off. This was cruel and inhumane. Guardian also told me that they would charge me a 700 early termination fee. Guardian also falsified a document saying that I agreed to a 90 month contract? I have never seen such rubbish in my life. This company must be sinking fast, and integrity and truthfulness drowned first.

      Guardian Protection response
      Hi Lynette,
      I am sorry for the difficulty. Our supervisor has been trying to reach you to discuss your issue and would like to offer help. Unfortunately, our supervisor is unable to get through to your phone number. Your phone may be inadvertently blocking our calls. On April 6, our supervisor also reached out to you at the email address that we have on file for you but has not heard back from you. Today, April 8 at 10:40 a.m. EST, our supervisor re-sent the email to you containing her name and contact information. Please check your email for this message from Guardian Protection and call us so that we can assist in resolving your issues. We are here to help!

      Sincerely, Mary Lynn M. Customer Satisfaction Advocate

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 31, 2022

      I bought a new house. Guardian had their equipment already in my new house. I decide to go with them since everything was there. They came in and installed extra 2 window monitors and a door switch. When the tech was done I signed electronically (iPad) for a 2 year contract. I paid every month not missing 1 payment. At the end of the 2 years they start to send me bills for their service. I called they said I signed for a 5 year agreement. I ask for the contracts. The signature and the initials are not mine. Doesn't even have the same letters as my name. They say I am Liable for the contract. I then ask ok how much to buy out. 895.00. I Would not recommend this company. My name is not on that contract. These people will ruin your credit. If they want their money I will for the early termination I will pay them 1 dollar a month. And charge them for storage of their equipment that they installed in my house.

      Guardian Protection response

      Hi Daniel, I am sorry for the frustration. We take your concerns seriously because customer satisfaction is very important to Guardian. I see that you joined Guardian in February 2020, with new equipment installed 2-26-20 and three months of free monitoring. The contract you signed was emailed to you February 21, 2020 and you viewed it February 22, 2020. The same contract was emailed to you again at your request March 25, 2022. You may want to look for the 2020 email so that you can compare them and feel comfortable that they are the same. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party. Sincerely, Mary Lynn M. Customer Satisfaction Advocate

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        How customers rated Guardian Protection

        Customers who have left reviews on ConsumerAffairs have reported positive experiences with Guardian Protection’s service technicians, but 60% of reviewers had negative experiences with the company’s customer service. Reviews regarding installation and setup tend to be mixed, and customers have reported inconsistent experiences with the company’s website and app.

        Our analysis of the reviews here on ConsumerAffairs surfaced the following trends:

        • Customer Service is the most mentioned by reviewers and is about 60% negative.
        • Reviewers tend to have mixed experiences with installation and setup.
        • Reviewers tend to have negative experiences with contracts.
        • Service technician experiences have been mostly positive.
        • Online and app experiences have been inconsistent with reviewers.
        • Customers have not mentioned shipping or delivery in the past five years.
        • 2,040 people have found the reviews for Guardian Protection on ConsumerAffairs helpful.

        How satisfied are reviewers with Guardian Protection?

        Star ratingHigh satisfactionNeutralLow satisfaction
        4.2 / 5 1,816 (77%) 173 (7%) 369 (16%)

        Service technicians: Excellent

        Reviews for Guardian Protection on our site frequently mention positive experiences with the company's installation technicians. Customers have reported good customer service and that the system works well.

        Customer service: Good

        Customers who left reviews on ConsumerAffairs have praised the company for its responsive customer support, knowledgeable representatives, and professionalism in handling issues.

        Some customers have expressed frustration with unexpected charges, difficulty canceling their service, and issues with billing, but Guardian Protection has a good reputation for customer service overall.

        Installation and setup: Fair

        Experiences with Guardian Protection's installation and setup have been mixed, according to reviews on our site. Many customers have reported positive experiences with knowledgeable and efficient installation technicians who provided helpful guidance throughout the process.

        Other customers have experienced delays or issues with scheduling, however, and some have reported that technicians were not adequately prepared or equipped to handle their specific needs.


        Compare Guardian Protection to other security companies

        Rating# of reviewsInstallationMonitoringMandatory commitment*Equipment package costsMonitoring costs
        Guardian ProtectionGuardian Protection4.22,377 Professional installation Required Typically 60 months; month-to-month options available Not disclosed Not disclosed Read Reviews
        ADTADT4.214,620 Professional (included with online purchases) Required 36 months (60 months if financing equipment) Start at $599 to $1,387 $45.99 to $59.99 Read Reviews
        Vivint Smart HomeVivint Smart Home4.729,124 Professional (included with online purchases) Required Typical contract is 60 months; month-to-month available with upfront equipment purchase Start at $997.99 to $2,827.92 $19.99-$29.99+ Read Reviews
        *Does not include optional financing plans

        Guardian Protection equipment and monitoring

        Guardian Protection offers nine different equipment packages, most of which are themed around lifestyles. The company offers a quiz to help you find the right package, but, unlike many of its competitors, does not include pricing on its site. Instead, you must contact the company for a free quote.

        All plans come with 24/7 professional monitoring and free installation.

        Guardian Protection equipment packages

        Many of Guardian Protection's equipment packages combine a mix of security and home automation features. Our table provides a side-by-side comparison of the company's nine plans to help you find the best home security package for your needs.

        Bachelor(ette) PadBurglar BusterFamily FirstFrequent FlyerHealthy (Green) HomeHome Security EssentialsPet ParentProtect My ParentsThe Works
        Guardian IQ panel
        Door/window sensors 3 3 5 3 3 3 3 5 5
        Motion detector 1 1 1 1 1 1 1 2 1
        Glass break sensor
        Video doorbell
        Indoor camera
        Outdoor camera
        110db siren
        Smoke detector
        Smoke/heat detector 1 1 1 1 2 1 1
        CO detector
        Medical pendant
        Smart doorlock
        Smart lighting module
        Smart thermostat
        Room temperature sensors
        Smart garage door opener

        Guardian Protection cost

        Guardian Protection’s plans start at $46.99 a month, but the company does not include specific pricing on its website. Instead, you must contact the company for a free quote. The company requires a three- to five-year contract.

        FAQ

        How do you install Guardian Protection equipment?

        Guardian Protection security systems must be professionally installed. However, the company includes the installation fee in all home security packages. Guardian Protection’s technicians test your system to make sure it works properly. These installers also evaluate your property for weak security spots or areas of concern.

        Is Guardian Protection available in my state?

        Guardian Protection services are available in:

        • Austin, Texas
        • Baltimore, Maryland
        • Charlotte, North Carolina
        • Cincinnati
        • Cleveland
        • Columbus, Ohio
        • Indianapolis
        • Millsboro, Delaware
        • Orlando, Florida
        • Philadelphia
        • Pittsburgh
        • Raleigh, North Carolina
        • San Antonio
        • Tampa Bay area
        • Washington, D.C.
        • Youngstown, Ohio
        How do you cancel Guardian Protection services?

        Contact Guardian Protection directly if you wish to cancel a Guardian Protection service contract, but be aware the company charges an early termination fee on most plans.

        Is Guardian Protection legit?

        Guardian Protection offers a variety of home security packages that can be customized to your home, needs and lifestyle. The company includes professional installation services with its packages, and its line of products includes smart home connectivity. Guardian Protection’s service area is limited to select parts of the U.S., however.

        Guardian Protection Company Information

        Company Name:
        Guardian Protection
        Company Type:
        Private
        Year Founded:
        1950
        Address:
        174 Thorn Hill Road
        State/Province:
        PA
        Postal Code:
        15086
        Country:
        United States
        Website:
        www.guardianprotection.com