Guardian Protection Services

The sales rep from Guardian was someone I knew and the interaction we had was all smooth. I called Guardian to see when things were gonna be installed since they did not install the system right away. Nevertheless, the installation went smoothly. The tech explained everything well and showed me how to use everything. I can't change the sensitivity on the cameras. The rain caused me to run out of records. It was raining and the motion was going off. But other than that, the quality of the equipment is good and I have no issues with it. I also use the app and it's very convenient. Since having Guardian, I feel secure.

I started with ADT and then Monitronics came through. They included the thing to hang around my neck in case I needed it. They did very well for me for several years and then it switched over to Brinks. It wasn't long after that the Guardian's person came. They went through and checked all of my system, made sure all the batteries were changed, and I switched over to them. They made sure everything was correct and working. They were very good about being detailed with it. Since my daughter had just moved here from Houston with two small children, I was very appreciative of that, because of making sure all the fire detectors had new batteries in them.

Guardian's system seemed simple enough yet effective, and the cost was good. Their rep showed me how to use the system and I haven't had a problem since. Their installers also cleaned up after themselves. I have their Ring camera and I might consider their other cameras. With the system in place, it's nice knowing that I don’t have to worry about the house.

A person living in these condominiums told me about Guardian and said that it is probably the best choice for this area. The price is all right as well. And so far, the Guardian reps I've dealt with have been very nice and commendable. I haven't had any problems where they have taken advantage of me or sent me a large bill. When I ask them to do something – like when I know I need to leave, I can have the system shut off – they do it. The only problem is that’s when I need the system the most, when I'm gonna be gone. I thought it was used when you leave the premises to go to your place of business or work. But I can't use it that way. I can't have it on and leave for an extended time then come back and get in. I asked someone but I didn’t get the answer that I expected. Guardian is good for nighttime though.

I moved into a new development and paid $2000 for Guardian Pre-Wiring services. I was told, multiple times, that I did not have to sign up for the monitoring services. I received a bill two months later charging me for a service I did not agree to. In the fine print, in the contract, Guardian added one line and are now stating I "agreed" to this service. They auto-populated my signature when I signed the digital version of the document I discussed with them in person. I have not activated the service. I paid for what I wanted. Now I am being billed monthly and told that I have to pay $750 additionally to terminate a service I never wanted, I am not currently using, and is not activated in my home.

I like the demeanor and professionalism of the sales rep who assisted me. The technicians who did the installation were professional and courteous. They showed up on time and cleaned up after themselves. I'm a bit of a low tech redneck, but slowly and surely, I'm making adjustments on the system. However, I'm having one issue with it. I've adjusted the sensitivity on the camera that’s in the backyard and it's still tripped by fog. We get tule fog here in Central California, and it will trigger video clips when it's foggy. I'm trying to figure out how to overcome that. But so far, the equipment seemed adequate and seemed like it would do the job. I'm also able to look up the cameras when there's an issue and I'm able to adjust the thermostat in the house with the app. I'd gladly recommend Guardian Protection Services.

We had just moved up here and I told my sister that I'm thinking of getting a security system. She has Guardian and she highly recommended it to me. She kept pushing me to have it as well. Guardian is a good company and the interactions that I've had with their reps have been excellent. The people that came out, a young lady and a young man, were so relaxed in the way they interacted together, which made me feel more relaxed. They explained everything and made the experience pleasant. But I went for overkill. I had them come back to put more alarms in. Every door, window, the front and the back, upstairs and downstairs. They were very good about that. They said that I don’t need it, but they did it because I wanted it. They also did not upsell me, there was no pressure. They were completely honest. They did an excellent work.

I have a pretty good system with Guardian and when it was installed, the tech who came out did pretty well. He did what he had to get done. But there was a bad wire in the attic. So, he came back out and fixed it. Since then, everything works good and I have no problems.

Our Guardian home security system does what it's supposed to do and the app is okay. But there were no provisions for us to be able to use the old key fobs that we had. They reprogrammed a broken window we had here laying on top of the control panel, but they never asked to reprogram my wife’s key fob that was in her possession or mine because I was at work. They gave new ones but the new ones were sluggish. On our system, you push it once and set the perimeter, the door, and windows. You're supposed to be able to push it the second time and it activates the motion sensor. Then you better make sure you have at least a two-second pause between presses, which is frustrating as hell. The new key fobs sucks. They also upgraded the control panel but it just showed fancy pictures and didn’t do anything different.

The rep and the installer were both nice fellows. I need to get ahold of one of the representatives that were there, however. They did a great job, but I have moved the door and the system needs to be moved a bit. I like Guardian and I’ve used it. It went off once or twice when the electric went off too, and that interfered with it. My husband died over a year ago and it has been a real shock, but I feel better with Guardian knowing that I’ve got some protection there. I’m very satisfied with Guardian.

My township has some kind of false alarm reduction program that I have to enroll in. I was reading on the website and they say that if the alarm goes off by accident, they don’t want us to call them. They say that Guardian should be calling me and asking if everything was okay. Then if I say okay, Guardian will call them and say that they don’t have to respond.

We've been very pleased with a few changes that Guardian has made from our previous security system provider. With their system, we like the notification we get when we lock it. The system would give a chime which is good. Furthermore, their reps have been willing to help us. It has been a good experience with the company thus far.

Guardian Protection has done a wonderful job for us. Over the 30 years that we’ve been their customers, we’ve had a lot of different installations because the technology has changed and they’ve always done a good job. Also, they’ve always made very good suggestions when we were concerned about this or that or we wanted an area protected. We have had a couple of situations where because the technology has changed, the keypad has changed. Sometimes, that has affected the wallpaper behind the keypad and they’ve always made good suggestions on how to handle that. They sometimes also have a back plate that they use.

Previously, I had my security system through Vivint but then I switched to Guardian. Their system has been pretty good thus far. I can see that they wanna help me. Their installer put in the keypad and changed the batteries in them as well as the rest of the stuff. With the new system, it's different from the one I had before. This time, I got the pictures on the net to look at.

I used a company called Bay Alarm and they didn't have a lot of upgrades, and then a salesman happened to come by one day and talked to us. He sold me, so I switched to Guardian. The salesman was knowledgeable. He did the transition very smoothly, and also put a camera out in the front. And I got a lot of different features that I didn't have with the other company. Since we've had Guardian, I've had to get a service tech out here twice, and they've always done a great job. It's just that one time, the tech came over and for whatever reason, he didn't give me an estimate and misquoted me, but then when I got the bill, it was like, "Whoa! What is this?" So, I called them up and they resolved the issue very well. They charged me for the part, but they didn't charge me for the installation, which was fine with me. The tech did a good job. It's just that he wasn't clear on what was going on, and I wasn't prepared for a $500 bill when he left.

I’m a big fan of Guardian. They do a great job and I’m in thrill with the quality of their service. I have them in two different houses for a while now and I was able to customize the features in both locations. Their monitoring is better than other companies I’ve heard about. If your alarm goes off, they call you within seconds and it’s impressive. And then, I never had problems with the equipment. The only problem I’ve had was this one tech, but Guardian immediately corrected that situation. So, I’ve been very pleased with their responses. I recommend Guardian to a lot of people. They see that I check my cameras or I lock my door on my phone and so, I've told them to check Guardian out.

After three of our neighbors were robbed, I got a Guardian security system. But when we had a blizzard, all our pictures were used up because our camera picked up all the blowing snow. That was at the end of November and they reset on the 1st. So we called Martin Security, the company that installed the system for us and they advised us to just call Guardian and they would reset the cameras. So we called Guardian but they said that they don’t do that. Also, we only got 1,000 pictures and we had been told that we got 3,000 because we've got a doorbell camera and then we've got a camera on the front door, the back door and the shop.

A man had knocked on the door and asked if I was satisfied with my service. I've had that service for almost 10 years. But he offered me a deal with Guardian so I took it. The only difference with Guardian is when I put the security on at night, it automatically locks everything. I don’t need to program anything. The system is very simple to operate and the features I have are good. They let me know who's coming in and who's going out. The system also has the motion feature and that was something I had to get used to. I would turn that on every night but I found out that I didn’t need it. So far, Guardian has been fine. The only thing that I don’t understand is how to test my machine. Everything is put on computer but I'd rather have mine on paper. Someone was supposed to send me some paperwork but I haven't gotten it yet. The technician who came to our home did a beautiful job though.

Guardian Protection Services was recommended by the builder. The sales rep went through the various packages, what we would be looking for, the various costs, and then looking at the house plans, and where we would want things. Guardian installed the wiring during the construction of the house. The first tech that came out got the system up and running. He was a delightful man, and I was quite pleased about being accommodating in terms of our schedules. The one downside was he was apparently supposed to have given us a verbal password, which he did not, so they had to send somebody else out. It was a bit of a problem, they set us up for two days. But those people were very nice.

Guardian Protection Services was referred to me as a preventative measure and now I’ve been with them for four years. I’ve been using the very limited feature set and they have been working fine. I contacted them one time to reset the password and they were very responsive. The Guardian system works with the Wi-Fi though and if the Wi-Fi is down, then there is no point of having it, so I’m rethinking right now whether it even makes sense to have it. Also, with the number of uses that it has for me, the cost is unnecessary at the moment. But for now, the system and its price are okay and the people who are working there is giving good service.

We were looking around for a security company and a Guardian Protection Services salesman happened to come. He was very knowledgeable and was able to answer all of our questions and he was able to give us examples of the equipment. Overall, we were satisfied with what he said about Guardian. The installer came across some hiccups while installing but he was able to overcome them and we were pretty satisfied with it. I’m gonna be calling them today though to find out if there’s an option for our front camera to record all of the time or pick up on motions because an incident happened over the weekend and an officer asked to see our video but it didn’t record.

Guardian's representative was really nice and she explained things to us. The tech who did the installation was also nice and explained things. The system has gone off twice. My husband pressed it by mistake and we didn’t know. It was a mistake but they called us to let us know that it went off. Plus, they responded in an appropriate amount of time.

Guardian Protection's sales was good and their installers were excellent. We just built a new house and had a storage building out. They wired it throughout the house and did a good job. The way they hooked it up and their knowledge of hooking it up was excellent. The features I have are good and the equipment works perfectly. I use the app to set the alarm, turn it off, and turn it on. And just about anything I want to do, I can do at the keypad. Being able to have the satisfaction of knowing the house is safe when we leave is good. I wouldn’t feel safe if I didn’t have Guardian Protection Services. I'd recommend it.

We’ve used Guardian Protection for 20 years and their sales or customer service representatives have been very helpful. There has been one instance in which our alarm system went off and they handled it with no issues. I’m pleased with the way they dealt with me. There’s a notification to the authorities if there is an issue and that’s what you want in a system. It’s a system that’s not battery-generated. As far as electric backup, if we wanted a generator, we’d add one. We’ve gone away in the past, set things up. If anyone was coming in, then it would work. And then we come in and turn it off, when we get back. Guardian provides us comfort.

We commend Leo ** for outstanding service in upgrading our existing security system, including cameras and doorbell sensors. This was a considerable project given the age of our extent system and number of locations that required upgrade. Leo was patient, thorough, professional, and knowledgeable and is a credit to your company.

The reps of Guardian Protect Services were very professional. The quality of the system is also very good. It is basically wireless, except for the main box where it hooks to the phone. The only thing that I wasn’t happy with was the motion detector in the house. It kept going off when my dog would walk. Nevertheless, I would tell others to go for it.

We bought our home 3 years ago, and since a Guardian system had already been installed, we thought it would be easiest to activate with them. We are currently relocating to Arizona and when we called to discontinue the service, we were told that we had a 5 year contract and had to pay the $1,200 balance on the contract regardless of whether we used the service or not - and there was no early termination fee. If we wanted to relocate the service, it would cost $850 out of pocket to reinstall the system.

Guardian’s system is convenient, and all I do is push the motion button when we leave and when I get home, I put the code on. During installation, the installer did not take long but we had trouble with one of the numbers sticking when I push the pad. That aside, their representatives have been great. They answered my questions and they tested the system when I asked them to. They did it three times and the system works fine.

I used to have a different security system but I switched to Guardian after I moved to a house that was already wired for Guardian. And then when I moved back to my townhouse, I switched to Guardian because I liked their customer service. Every time I call them or when they remind me of something like changing batteries, the reps are always professional, respectful and kind. Then if there are billing issues, I would get an explanation. They are also responsive. There were times when my system went off accidentally because somebody came in and forgot the code or I forgot it, and then a Guardian rep would call to check if everything was alright. I appreciated that very much whenever it happened.

I'm on month to month contract with Guardian and I'm way out of contract. I want outside cameras and they could follow up with me if it is available, but they don't. Other than that, they're good and I like them.