Guardian Protection Services

The Guardian Protection Services sales rep was great. We enjoyed talking to him and he was very knowledgeable about what he was doing. The installer was great, too. He seemed to be very thorough and after he got everything up, he explained everything to us. We didn’t have any problems at all and we're happy with the system itself. I use the app and it's fine with me just the way it is.

We’ve been with Guardian for six years now, ever since we moved into the home, and I have better communication with these guys than a lot of the companies that serve me. So I thank them for that. All of my interactions have also been very good and professional. Paul is even here today and he's done a wonderful job. He’s also educated me very well on taking care of the prior issues. So it’s all good. My experience with Guardian has been wonderful. Plus the price is affordable. The service is worth the cost.

I would NEVER use this company again. From the Sales Department that sells you what you think you're getting to the horrible customer service and hours and days, now weeks and months trying to resolve my issues. I have resorted to telling my story so others will go elsewhere before making the mistake we made. Ron, The first installer said he had 20 years in the business.

I had ADT before but Guardian Protection gave me a better rate. It saved me $15 a month, so I switched. The installation went great. They went over the system, they labeled things and they went over everything with us. We like the features of the system. I use it for the Nest on my front door. It was nice to know that Guardian has that option available that I wouldn’t have even thought to ask when they were here before. The quality of the system is awesome and it's totally worth it.

I live in a condo and majority of the neighbors have the same company. The previous owner of the unit also had the same company so going with Guardian was easier. We just called them. The installation was also very quick and efficient. The supervisor came in and did a walk-around on all the windows and doors. He made sure that everything worked and that I understood how the system operated. It was good. You can even use the app on your mobile devices. It's great. You don't have to worry about the system. Wherever you're at, you can activate or deactivate the system. I like that feature very much.

Great installation service. The installer was knowledgeable, friendly and explained really well. He was the same technician who initially installed our alarm system. Hopefully we’ll get him again when we install outdoor cameras.

My friend had Guardian and he told me how good it was. Plus Guardian had the cameras so I decided to switch. The reps I worked with were professional and helpful. Then the technicians who installed the home security system were good too. They knew what they were doing. I like Guardian because I get to see the front camera and then the camera in the inside.

Guardian installation of my security system was very professional, knowledgeable and courteous. Very satisfied with the service overall. The technician, Gary great! He installed a comprehensive security package and explained every aspect of the system. The phone app is easy to use.

Getting a home security system with Guardian would be worth it. The team who came to do the installation was great. They added the extra pieces we wanted like the motion sensors and the window breaks. There were no worries and there was no hassle. It was perfect. We were able to build exactly what we needed and so far, it has also been fantastic dealing with their representatives. They call to check in and see how things are going. They also recommend that we test the system every once in a while and we've had no issues. Then whenever we leave, we use the smartphone to arm and disarm the system. So that works fine as well.

Guardian's reps came to my door and we talked about their system. They were able to use my existing equipment so I decided to go with them. Additionally, they put in a new keypad and a doorbell camera. The features they have are were adequate and their equipment has been doing fine. I like how I can use the system from my phone. That way, I don’t have to run through the house. While I believe Guardian is a little pricey at 40 bucks a month, nobody's perfect and I feel that my wife has felt better knowing that we have their system.

We have the basic alarm and everything's good. The system tells me when it is alarmed and when it's unalarmed. It also lets us know when the backdoor is open or the beeping sounds will keep going on. So we haven't had any problems. It still alerts us every time we put in the code. Guardian also called me last year to see how everything was going. They are very helpful and if we have any other questions, they answer them. They are also on time in getting back with us and if we're behind on a bill, I really haven't had any trouble of late fees. I would recommend it.

We moved and I had the service moved to my new house. When we were in our old house the service was $10 cheaper than what we are paying now. I called on Monday to talk about canceling the service because of financial difficulties. I was told someone would call me back either later Monday or at least by Tuesday. Wednesday rolls around and still no callback. I called Guardian again and finally reached someone. I was told regardless of not having the money to pay for their service and buy groceries I could NOT cancel their service. I would have to buy my contract out.

I had moved into a house with a Guardian system in it. That was about 17 years ago. The interaction with the rep from Guardian has been very good. My two most recent episodes had been when I moved into the house that I'm in now. It was being built. A sales rep actually came out. We discussed various options. It was all good information, and he was very helpful.

We got a new house and got Guardian Protection Services as they were the contractor for the community. We had the installation 3 years ago and the guy who came out and fixed was good. At present, Guardian is doing good, especially when making sure that it is a false alarm. They call back through the system, make sure that we are home, and confirm that it was a false alarm. That's one thing that I like with them because they have the patience to make sure it is the owner who is talking rather than someone who's trying to act like a homeowner. They're cool headed people. However, Guardian is a bit pricey compared to what I'm seeing now in the market. Their contracts are very long term which is unreasonable and not something that I would like to have. It is a five-year contract rather than one-year or something if they want to get the cost of their equipment back. Still, I would definitely recommend Guardian Protection Services.

I'm very satisfied with Guardian. Anytime I put the alarm off accidentally, they call quickly. The features that I got right now are good. I'd like to update my service, but I can't afford it this time. I'm 81 years old, and I'm on a fixed income. Other than that, everything’s fine.

My niece has Guardian Protection Services in her store. Their reps are very nice and my experience with their techs has been good. The features they offer are good too. My alarm went off the other night and I don’t know why. I checked around, but I didn’t see anything. However, it didn’t take them very long to call me.

Guardian was the one that the builder was dealing with and I didn’t have to get them but I wanted to get it pre-construction, so I went with them. They also took care of my surround sound down in my video room, my den and my man cave. So, all the wiring was one-stop. The reps from Guardian came, explained the system to me and took their time. They were very patient with that and I was very happy with everything. It was done well. I’m used to the way this panel works and I should use it more. It's a very simple but straightforward system and you don't have to be a rocket scientist to use it. I can arm the house using the smartphone feature and I did at the beginning when it was a unique novelty but now, I don’t. I just hit the buttons on the way out.

Our Guardian Protection system came with the house and it does what it needs to do if the alarm goes off or something bad happens. From what I understand, the install was a pleasurable experience. The tech was a nice guy who was very thorough and pretty quick. Although I had some issues with billing, which was a pain, they got it resolved. Overall, I'm relatively pleased.

Guardian was the service that was available when I was building my house. They're perfectly adequate and when I turn on the alarm, it works. However, one time, we had come home from a trip and had not disabled the alarm. But we called Guardian up. They called and we resolved the issue. It was fine.

The Guardian home security system was installed by the builders for free. I then met with a salesperson to explain it to me. Their rep was very professional and answered all my questions. So far, the quality of the features is fine and it does what it's supposed to do. I can also activate the system from my phone without any issues. Renewing their service was easy as well. I'm pleased with Guardian.

When we bought our Ryan Home, we signed with Guardian for an Alarm system to be installed. After we moved in, I set up an appointment to have the service activated. I took an entire day off of work for this appointment. The tech never showed up. I called the office to inquire and they said the tech wasn't coming because he couldn't find our house. I told them that was funny because they had already been there to install the equipment.

I was interested in a mobile alert that goes for about 500 feet from my house. The Guardian rep was very knowledgeable and very casual. He made me see the advantages to it and he did not push anything on me. Installation of the Guardian system was very easy. Some of the house alerts that I had previously were used and that went very easily too. I've used the system one time seriously when I fell at about 2:00 AM in the morning and Guardian was able to call local people that were available with the first aid system and they were out here in no time. Also, the system has a key box installed on my back steps that is usable to anybody. If they need it, I will then give the code which opens the security box, so I don’t have any fears of anybody else walking in on me. All in all, I've been satisfied with the service.

AWFUL SCAMMING COMPANY!!! They have no problem signing you up for service but if you move and they can no longer provide you service they demand $750.00 cancellation fee regardless of the time remaining on your initial contract with them. Neither ADT or AT&T U-verse will charge a cancellation fee if you move out of their service area. Beware all of you home security seekers. Guardian is a 100% SCAMMING RIPOFF!!!

I’m very pleased with my experience with Guardian. Whenever the alarm goes off, they immediately alert authorities. Some of the other companies try to call you before they alert the authorities, but Guardian does not. In case of a fire, they call the fire department first, then they call me. That way, if it’s a false alarm, I can tell them that everything’s okay and they can cancel. Their staff is all fine. The system and the features are exactly what I want, and I love it. I’m very pleased with their service. I would recommend them.

We were going out of town so often so I had a security system put in. The Guardian guy came up, knocked on the door, told me he was doing upgrades to the system that I had. There's only four doors and the downstairs motion sensor so it took an hour to install. I had to contact them when the battery died and they just told me where to go buy a new battery. Overall, it works. Whenever something goes on, it calls my cell phone and life is good.

We’ve been okay with having Guardian in our home. They answered the questions I had and were pretty helpful. Also, the installers were very experienced. They had to do it twice ‘cause at first, our Wi-Fi was not connected yet. They did a good follow-up. The system is good and it's what was expected and what we wanted. It's also user-friendly.

We’ve had Guardian for 17 years. They did the set-up in our original home and it was fantastic. When we bought this home here six years ago, they did the installation for us. Everything was fine. They were phenomenal and they did a great job. The features of Guardian are great. It’s good for first line defense. It’s also good for an early warning system. It’s also a good smoke and carbon monoxide protection. So, all in all, it's quite well. One of the issues we had recently was the battery was going and I had to replace the battery. But they walked us through it and everything was fine.

We've had Guardian Protection for 25 years now and they were priced very competitively back when we first got them. They provided us a diagram and a blueprint for the company, which was very extensive because we have 125,000 square feet with lots of docks and different areas that needed to be monitored. It was very complete with the layout that they did for us.

We've had a home security system for quite some time. We changed to Guardian Protection Services because it is cheaper. We were also promised some things in this company and I hope they were telling us the truth. But so far they’ve been really good, better than the other company that we had. Customer service was very pleasant. They used the same equipment that we had from the previous provider and just changed all the batteries.

Jeff ** came to my home to install an outdoor camera, he is an amazing young man. He represents your company in a way you can be very proud. I was very happy with the end results and I will tell you I was skeptical about this install. Thanks Jeff.