Guardian Protection Reviews

Their camera system does not let you record for more than 30 seconds. It means if an intruder rings your door bell, it won't record what happens afterwards. We set our setting to do more than 30 secs, but it still records only 30 sec. We tried to get in touch with their tech, but issue was not resolve. They are inexperienced and assumes everyone uses an Apple phone. Kept telling me to swipe up on my android phone to restart my app because their setting functions wasn't showing for me. I guess their app doesn't work on an android phone. The camera equipment we have keeps failing too, and they charge a fee of 75$ for a tech to visit you, and then more per hour. With that cost, you can buy a much better camera. We are thinking of canceling it because it gives a false sense of security. We want to file a report with the BBB and null our 5 year contract for faulty service that can jeopardize lives. If anyone can help, please do. Thank!

This company all it cares is that you pay them and provide zero service. Their technician ever argue with you on the products you want to put on your house. They have zero warranty on their products. For the last 6 month my system has failed in every sense the SVR and camera are bad. We are on a 5 year contract & a model home (meaning we advertise with the little signs protected by Guardian). The Amazon Blink cameras do a better job than guardian. They don't care on providing security. I have logged video pictures with date stamp to show how their product has failed and the bill gets paid cause if you don't pay they will send you to collections. Here are the display message Video Device - Not Responding (SVR).

Their customer service and failed promises gives them a 1 rating. In terms of the product, I never really had issues with it. However, the rep assured me they operated in my state and that my system could be installed when I moved without penalty. I moved to another house in San Antonio for 8 months and paid the monthly bill although I had no service. I moved from San Antonio to Tyler (Still Texas) and they said they had no service there and had to continue paying or pay $700 cancellation fee. They are not trustworthy especially the sales reps that come to your door. I’ll go with another company if I were you. Trust the reviews. Not to mention, their service isn’t so expensive too.

The set-up went somewhat well but with much haggling. Service is fine considering we've had no real need for it (and as long as the power/WiFi doesn't go out). A scant 2 years into contract the doorbell cam went kaput and they wanted $250 and a 5-year contract renewal to replace and install the ugly thing. When I explained that I could purchase a better device and install myself for a fraction of that, there was no negotiation. They're happy to passively collect the monthly fee and do basically nothing for us in return. I would have ended my business with them were it not for the gotcha contract that hails from a bygone era and is probably the only thing that keeps them profitable. I'll not be renewing and I'm passionately recommending to others that they go another route.

Very disappointed with the product and level of service that comes from the company to help support. Where when calling in the people on the support line are great and very personable which is a plus. However if you have any minor issue, it will cost you some $ and stacks up quick. With this year being one of the hottest on record, it has caused the battery in the doorbell camera to swell up. The swelling of the battery within the doorbell camera causes it to lose connection and not work with the system. Rather than having an option to simply get a replacement battery and swap it out yourself, you will not only have to pay for a new battery or device from Guardian, but also a rate of $75 trip fee and an additional for someone to come out to the house and $30/15 minutes for the service of swapping out the battery as well. With the costs incurred I’d rather look to find a replacement from another company, that can easily be installed.

Resolved.

Since becoming a customer back in 2017, I have not been more disappointed with the response to their products and there associated issues. Mine in particular is in regards to their video products. Prior to moving to my new home, I have Guardian as my supported alarm system which I had no complaints. In fact, the customer service constantly exceeded my expectations. It wasn't until when I move and decided to upgrade my equipment and services that the issues arose. There was initial problem with my doorbell camera where it just stopped working. When reported, it seemed for before forever before it could be replace. Only to have a technician come out and simply replace the camera. I was almost be charged for the replace until I explained that I had not had the camera a year and it was already not working.

I've been a long time Guardian Protection customer. I recently got a carbon monoxide tampering notification. I called Guardian and they informed me the detector is malfunctioning and needs replaced. It was installed approximately 4 1/2 years ago. Instead of just sending a new detector for me to install, they are insisting on sending out a technician at a rate of $75 trip fee and an additional $30/15 minutes plus the cost of the detector. The labor will cost more than the part itself! The cost of the detector is $89. Completely unacceptable when I could easily install on my own. They said they are actually working on a program where they will start sending out parts, but they are not there yet. In the meantime, the customer gets screwed!!

I had CPI for over 20 years but was sold on trying Guardian because they would install new equipment. They replaced our two panels and added one camera. It was our understanding that the sensors would be replaced since they were very old. They were not replaced and Guardian just used the old CPI equipment. Later the old sensors have become faulty and Guardian will not replace them or do a service call because they claim they are not their equipment. However, we were originally told they would install new equipment which they did not. I have talked to the loyalty department, which is an oxymoron, to no avail. Stuck with this system for a few more years, unfortunately. So basically, Guardian is charging us for old CPI equipment, which goes off weekly as sensors fail.