Guardian Protection

Whenever I have an alarm, they're on top of it. They’re always there when I need them. Their response time is excellent. When I have an alarm, they call me within 10 seconds. That's the most important thing to me. They also don't bother me with unwanted things or try to push extra things on me randomly, like with calls. If I had any type of suggestion, it might be a little bit more awareness with the product, possibly having an ability to update this system after a period of years. I recommended them to my brother, who lives in the area. He ended up going with them as well.

But I had some new stuff put in because my smoke detector wasn’t hooked up to the system and it kept beeping. I’ve got vaulted ceilings here and it’s right at the top. I’d had to get a ladder that was 15-foot tall in order to get up there. And I had changed it once, a couple years ago, but a little bit younger then and I did not feel like climbing up ladders. So, I had called Guardian, had them put in a new smoke detector which is hooked up to my panel, and it’s at a place where if the battery needs to be changed, I can just get on a stool and take it off.

But they also put in a carbon dioxide checker too. And they put that where if there was carbon monoxide in the house from my heater or something, it would show up. And I’ve never had a problem with carbon monoxide, but you cannot take a chance. So, I had them put it in. It was expensive, but I could afford it. I knew it was gonna cost me because they told me ahead of time what it was gonna cost, which was okay. When they put the system in, they didn’t charge me anything. It was one of those advertisement things where they come around all the time. All you have to do is pay the first payments and that is it, which is fine.

So, now, if something happens where I got smoke and it sets the alarm off, I can go to the panel and put my code in and have the thing shut off because I have had smoke in here one time. I had oil in a cast-iron frying pan and I was curing it, so I had it on fire under it. And I forgot about it and went to the bedroom, and I was talking to my wife. So, all of a sudden, the siren goes off and I came running in there and the house was full of smoke. I then went ahead and opened the doors and everything else and tried to shut the thing off. It took me a couple of times before there was no smoke.

I called up Protection 1 and told them, “I just had a little problem with smoke on my stove.” My wife said, “Everything’s taken care of. Please, don’t send anybody out.” The fire department come over, however, and parked out in front of my house, and I told them what happened. Overall, Guardian has been good. If I’ve had something wrong, they’d come out and fix it. Also, the guy who did the installation did a good job and he took care of business. He was very pleasant to talk to as well.

I am in a wheelchair, and I have mobility and physical issues, and I also have hearing problems. I like the fact that I can take the panel from room to room with me and have it at hand where I can deal with it instead of having it up. The system I had before was on the wall and I had to stand up out of my wheelchair and reach above me to use it, which was quite inconvenient. But with Guardian, it's wherever I need it to be. I can also do the same way with the strobe and siren system, which is a little plug-in thing that goes into the wall like your system.

The other system that I had would announce whenever there was a tornado warning for my particular area. There was a kind of a beeping tone that would come across to let me know, and a message that appeared on the screen that there was a tornado within my area. I needed to be aware of that as a safety feature. I do miss that and I wish Guardian does that too. Also, I really wish there was a manual that came with it. I have a great deal of difficulty figuring things out by guess and by gosh, and I'm very good with electronics. I wish it was a small six-page pamphlet that explains, "If you want to do this, this is how you do it or this is what this feature is," type thing.

The strobe light makes me feel very much more secure. I have a feeling that several times people come to my door and I don't even know they're there. I have had a few times when people have tried to deliver packages and I've had to call them to come back two or three times and told them they have to call me and let me know that they were at the door because I would not come to pick up the package because I wouldn't know they were at my door. That was a little bit scary.

The tech set up the system in the main room, so it's where it is most of the time, but when I go to bed at night, I take the strobe and the pad in my room with me as well as I have a wristband. He also was able to hook it up to go through by telephone and internet. With the other system I had before, I had a wired house internet. They couldn't put that through which didn't make much sense to me. So now, I feel much better because I've got this band that's on my wrist that I can take with me. I can access it with my cellphone as well as I can move the pad around where I am.

I had fallen twice in my house when I had the other system. I had really stumbled and my footing ran away from me and I ended up sitting on the floor, and I couldn't get back up. I had to crawl to my cellphone because I couldn't even reach the security pad since I had to stand up to hit it to make it go off. But with Guardian, I feel much more secure that I've got enough systems if that happened again.

However, I'm not quite satisfied though with the motion part because we have only one motion detector, and on numerous occasions, we forgot that it was on and it didn't go off right away. Somebody could break in. If they got in through the door or the window that would set it off. But we moved around a lot in here when the motion detector really didn't notice it. That gives me some cause for concern. If we would open a window, the alarm sounds. We're aware of it. So, everything else seems to be working fine. I know that if somebody broke into the house that the system would go off at the door or at the window.

I'm just not fully satisfied with the fact that sometimes, it does take the motion detector a while to pick up some movements. In fact, last Sunday, I came downstairs and I came into the kitchen. I know it doesn't get the whole kitchen, but it should get me going back and forth like between my refrigerator and my sink. I moved around two or three times before the thing went off which scared the daylights out of me because I realized I forgot to turn it off. But I was thinking, I was really moving around in here and that thing never went off. But I know that it's protecting us because I think about the total system and I know that it would cover us.

The installation was really good too because I already had all the equipment from before and they just switched over, put in their keypad. They reprogrammed everything so it’s a lot easier for me to figure out which one’s going off when it says it on the keypad. They said, ‘What do you want to call this room? What do you want to call this window?” Now I know exactly. So when it goes off, I know what it’s saying. I know where the location is. They’re really good about that. And I had a water devise. Guardian normally don’t have it but there’s one and they programmed it in for me.

So far, I got every window and every door protected in my house. I love their smartphone app. Last night, I went to bed and remembered I didn’t set the alarm. I didn’t have to get up. I just picked up my phone and made sure I set it. Also, we might go to some place and if it's not set, then we just set it with the phone. With Guardian Protection, we’re safe as far as knowing if somebody breaks into the house or if I have a water issue or anything. I feel real confident about it when we’re gone.

My mother and I got the system at the same time and they put two different types on the garage doors. The system is saying that the doors are closed and they're locked, but it's also saying that it's not connecting. Then, it says it may be the battery. When I called once before about it, I even sent pictures and Guardian was supposed to get back with me. They never contacted me again to let me know what kind of battery I was supposed to change. I've spoken with them since and they said it’s showing on their side that the batteries are working. This past week, the system said the right garage door was bypassed because it wasn't working properly or the battery was dead.

The installer was very good. He set it up. We had to do some troubleshooting because I was supposed to get a Ring and a doorbell. It’s their camera system for the doorbell. But we found out I didn't have a very good internet connection, so I knew I had to change that. When I got it changed and I called them, they came out, no problem and hooked it up for me. I can't complain at all about Guardian.

I like the way their setup is. It transmits in two different ways. It transmits by landline and cellular, so that if my phone line is cut, I still got cellular backup. In the old days before cellular, you only had landline. They've been very attentive whenever I call them on customer service. Also, when I've called them, I like that they're consistently asking me for my ID. Like, “What's your password?” to make sure you are the person calling in is who you really are.

They've also answered my questions. That's how I found out how this alarm worked. I wasn't too worried about burglar as long as I'm here, but I was worried about the fire department responding.‘Cause where I live, if you get an alarm and the fire department gets an alarm, and even though you call in with a passcode, the fire department still sends a rig to verify. I found out that when it's a low battery alarm, they will just send a text message or they’ll call the house. So, they make contact to let you know we had a problem. They don't automatically send the fire department, which I liked because it's not an act of fire alarm.