Guardian Protection Reviews

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About Guardian Protection

Guardian Protection offers traditional home security technology and smart home features, including automated lights, locks, thermostats and garage doors. You can access these services from the Guardian app anywhere you have internet access. If an emergency happens, Guardian’s 24/7 professional monitoring center initiates responses for you.

Pros
  • Installation included
  • Customizable plans
  • Smart home features
Cons
  • Not available nationwide
  • Early cancellation fee

Featured Reviews

Racine, WI
Verified purchase
Every time I've called Guardian, they've been very good. ... I've never had a system that was monitored like this. My smoke detector, CO2 detector, if I take it off the wall, it s...

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Cincinnati, OH
Verified purchase
I'm not gadget-fancy and it does what I need it to do... When I have interactions with their team, it's great but it is very seldom because their equipment never fails. ... Now I ...

Read more

Our editor’s take

Guardian Protection has a wide selection of home security, automation and monitoring equipment, making it ideal for homeowners looking for anything from basic security to medical monitoring. The company does require contracts, however, and the lack of pricing transparency on its website makes it difficult to compare to its competitors.

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Guardian Protection Reviews

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    How do I know I can trust these reviews about Guardian Protection?
    • 4,675,583 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Contract & TermsReliability

    Reviewed May 27, 2025

    Unfortunately I cannot give a half of a star. My belief is that Guardian Security simply caters to its revenue and not customer care. We sold our house, contacted Guardian on 3 occasions and was given different information about our contract. For future customers, ask questions about the contract before signing or don't sign. Go with a company that doesn't bind you to a contract. Guardian has no options for people selling their home. Instead, they headlock you into a contract that isn't beneficial in the long run. This seems to be the only way they can maintain their customers, while giving incorrect information. In addition, any time we had a problem with our equipment, we had to do our own troubleshooting which shouldn't be the case. Our doorbell went for long periods of time and often. It was up to us to figure out the problem. Now we have to pay for security in a home we sold for 2 years or pay to have it relocated to our apartment.

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    Resolution In Progress
    Customer ServiceContract & Terms

    Reviewed May 15, 2025

    I was with Guardian before they were even Guardian. I was loyal customer for over 20 years. You have to be careful when signing a contract company because they're not professional. When it comes to a contract and/or servicing the system they charge a lot of money. They're customer service is flawed.

    Thanks for your vote!
    Guardian Protection
    Response from Guardian Protection
    Hi Dee,
    I am sorry for the frustration and would like to get you some assistance. Can you please send me your account information (full name, premises address, phone number) via private message or you can email it to wecare@guardianprotection.com. I look forward to hearing from you.
    Mary Lynn M.

    Customer Satisfaction Advocate

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      Customer ServiceContract & Terms

      Reviewed April 23, 2025

      There's nothing good about him, they're **. They're rip-offs. I have nothing but trouble out of these people for the last three and a half years. They won't let you out of your contract yet to pay the whole thing in full of the reported to the credit bureau. We never use their service but we were locked into a contract from the get-go, a month after we sign it, we ask him to let him side of our contract, they reply was "If you give a $6,000, you can." We told him we weren't using their service, they don't care.

      Thanks for your vote!
      Guardian Protection
      Response from Guardian Protection
      Hi Mark,
      When you chose to have your home protected by Guardian, services were formalized in a contract signed by you and Guardian. It protects all parties, defining services to be provided, rates, terms and obligations. It also identifies conditions such as an early termination fee that may apply if cancelling prior to the end of the initial contract period.
      Sincerely,
      Mary Lynn M.

      Customer Satisfaction Advocate

      Profile pic of the author.
      Contract & Terms

      Reviewed April 11, 2025

      Read the contract carefully! The penalty for cancelling early is outrageous. I cancelled after 3 years on a 5 year contract, they charged $750 to cancel. Even if you tell them that you're on a fixed retirement income they won't negotiate. I tried to negotiate the $750 down to $600 and they wouldn't.

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      Guardian Protection
      Response from Guardian Protection
      Hi Bill,
      I am sorry for the frustration. When you chose to have your home protected by Guardian, services were formalized in a contract signed by you and Guardian. It protects all parties, defining services to be provided, rates, terms and obligations. It also identifies conditions such as an early termination fee that may apply if cancelling prior to the end of the initial contract period.
      Sincerely,
      Mary Lynn M.

      Customer Satisfaction Advocate

      Reviewed March 29, 2025

      I was pleased with your help, but I can't afford the monthly payment. I unsubscribed a while back but you are still charging me. I would appreciate it if you would take me off of your subscription and refund the money for the last two months. If I find a way later to be able to use you again I will re-subscribe. Thank you for your service, understanding and help. I do hope to be able to afford your services again. Please have a blessed day and thank you for your support.

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      Guardian Protection
      Response from Guardian Protection
      Hi Vickie,
      Thank you for reaching out. We are unable to locate your account under the first and last name that you provided. Please double check your file as you may have the wrong company. You can also private message us your premises address and phone number or your Guardian Protection account and we will be happy to see if we can locate your account and escalate your issue to our supervisor.
      Sincerely,
      Mary Lynn M.

      Customer Satisfaction Advocate

      Customer ServiceContract & TermsTech

      Reviewed March 29, 2025

      I had a problem with my thermostat reading low battery on the main panel. I called Guardian Protection twice and spoke with technicians for over an hour. They reset my equipment twice with no positive results. They said l need a technician to come to my house. Once the technician arrived, he pushed a button on his tablet and my battery strength went to 100%. The technician informed me that all he did was an update. This means my system wasn't broken at all. Their system didn't update. I was told that this could and should have been resolved remotely.

      Then l was told that will be $110.00. I complained to them about this of course. They told me that would take $30 off. I'm leaving Guardian Protection. I've also encountered bill issues with them. On one occasion, they, without my permission, changed my mailing of my bills to automatic payments. Guardian Protection is a terrible company. Now they want $750 to get out of their "contract." I also found their customer service technicians to be rude.

      Thanks for your vote!
      Guardian Protection
      Response from Guardian Protection
      Hi Purvis,

      We appreciate the trust you have placed in Guardian Protection and apologize for any frustration that you experienced. Your issue was escalated to our loyalty liaison who has since spoken to you and fully credited the cost of your service call. She has also arranged for additional coaching of our team regarding this issue and how it can be better addressed in our troubleshooting phone calls. We would be grateful for your consideration in updating your star rating of us. Thank you!

      Contract & Terms

      Reviewed March 28, 2025

      Run in the other direction! If Guardian Protection purchased your previous company look at your contract. They will try to sell you charge you a whopping $199 service fee for the first 30 minutes and additional parts. I had a service plan included in my contract, which Guardian purchased from my previous company, and their agents don’t bother to look at. Do your due diligence before talking to these pirates and when it’s time to renew find another company with better reviews. I didn’t have that option.

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      Guardian Protection
      Response from Guardian Protection
      Hi A. Negrin,
      Your issue was escalated and a great deal of research was conducted to resolve your issue. We apologize for the contradictory agreement your previous company created for you. I understand that our loyalty liaison has reviewed this with our management team and has spoken to you and offered to provide you with Guardian’s small business service plan with no increase to your monthly fee. This offer is still available to you.
      Sincerely,
      Mary Lynn M.

      Customer Satisfaction Advocate

      Customer ServiceContract & TermsTech

      Reviewed March 19, 2025

      Updated on 03/22/2025: Despite multiple calls and attempts to resolve the situation, I have received little to no help, delayed responses, and in some cases, flat-out misinformation. I have been billed for services I did not authorize or use, and every time I try to get clarity or a resolution, I am met with poor communication and unfulfilled promises. Additionally, I have found their cancellation process to be intentionally difficult and unclear. I was not made aware of certain charges or terms at the time of contract, and their representatives have been unhelpful and dismissive.

      This company continues to take payments from my account without providing the service or support that was promised. I believe this is unfair and possibly deceptive business behavior. I am requesting a full investigation into these practices and a resolution to the financial charges I believe were made in error. I also urge the BBB to hold Guardian Protection accountable for their lack of transparency, poor customer service, and unethical billing practices.

      Original: This is the worst company I have ever dealt with as a small business owner. The fact that they are in business just blows my mind. They are extremely deceptive and go out of their way to manipulate and mislead customers. Customer service is atrocious, and asking for upper-level help is beyond impossible. They took over Vortex One and have been charging for services I have canceled a dozen times, they sent a technician out for an estimate, the technician went ahead and performed work without my concern or knowledge and charged me $75 per 15 minutes of work he “did”. All of this happened with me not having a contract with them or services.

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      Guardian Protection
      Response from Guardian Protection

      On 1-2-25 on a recorded line, after Guardian provided 2 months’ monitoring credit & waived trip charge, you agreed to pay cost of same day service visit. It revealed major renovation had occurred (wall & A/C outlet removed, system power cord cut). Upon rewiring the panel, it was found inoperable. Per your signed agreement, damage due to renovation isn’t covered by our repair plan. A $100 credit was also applied to your account on 3-13-25 .Guardian requires you pay the remaining amount due.

      Contract & Terms

      Reviewed March 15, 2025

      I purchased a new build in March of 2015. After purchasing Guardian was recommended in the area to use for all of your security needs. For years I had no issue with Guardian until I decided to add a new doorbell with a camera. Adding the additional feature required the signing of a new contract. Although prior to I had been without a contract for quite some time. Fast forward to November of 2024 when I sold my home. After the sale of my home, I canceled Guardian’s service. This is when the issue began! I am now responsible for a $1,300-something dollar early cancellation fee. Yes, I understand terminating a contract may come with termination fees but to pay out the remainder of the contract when I no longer require the service is absurd. I was also told if the new buyer continues with the service then I owe nothing well the new owner decided to partner with another security system.

      Thanks for your vote!
      Guardian Protection
      Response from Guardian Protection
      Hi Shameka,
      I am sorry for the frustration. I would like to get you some assistance. Please provide your account information (full name, premises address, phone number) via private message or by emailing it to wecare@guardianprotection.com.
      Thank you and I look forward to hearing from you.
      Mary Lynn M.

      Customer Satisfaction Advocate

      Contract & Terms

      Reviewed Feb. 27, 2025

      This company came as a package deal on a new home build. Because of that, I didn't read any of the reviews. If I had, I would not have EVER used this company. We had an employee of Guardian come to our home and go over everything with us. They only had a 5 year contract option and if we wanted all the benefits that came with signing on with them, we had to do 5 years. We signed. 4 years later, we had to move out. When I called to cancel the service, they informed me that they are happy to cancel the monitoring service, but I was still responsible for paying out the remaining year. EVEN THOUGH NO SERVICE WAS BEING PROVIDED! They failed to inform us of this major detail when we had our little meeting. This company and its policies are a JOKE. They are more expensive than most providers in our area. Once you sign that contract you owe all 60 months no matter the circumstances!

      Thanks for your vote!
      Guardian Protection
      Response from Guardian Protection
      Hi Aaron,

      When you joined, services were formalized in a contract signed by you and Guardian. It protects all parties, defining services to be provided, rates, terms and obligations. It also identifies conditions such as an early termination fee that may apply if cancelling prior to the end of the initial contract period. Guardian has options in place to assist our customers who move. For further assistance please provide your full name, premises address, phone #. Sincerely, Guardian Protection

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      How customers rated Guardian Protection

      Customers who have left reviews on ConsumerAffairs have reported positive experiences with Guardian Protection’s service technicians, but 60% of reviewers had negative experiences with the company’s customer service. Reviews regarding installation and setup tend to be mixed, and customers have reported inconsistent experiences with the company’s website and app.

      Our analysis of the reviews here on ConsumerAffairs surfaced the following trends:

      • Customer Service is the most mentioned by reviewers and is about 60% negative.
      • Reviewers tend to have mixed experiences with installation and setup.
      • Reviewers tend to have negative experiences with contracts.
      • Service technician experiences have been mostly positive.
      • Online and app experiences have been inconsistent with reviewers.
      • Customers have not mentioned shipping or delivery in the past five years.
      • 2,040 people have found the reviews for Guardian Protection on ConsumerAffairs helpful.

      How satisfied are reviewers with Guardian Protection?

      Service technicians: Excellent

      Reviews for Guardian Protection on our site frequently mention positive experiences with the company's installation technicians. Customers have reported good customer service and that the system works well.

      Customer service: Good

      Customers who left reviews on ConsumerAffairs have praised the company for its responsive customer support, knowledgeable representatives, and professionalism in handling issues.

      Some customers have expressed frustration with unexpected charges, difficulty canceling their service, and issues with billing, but Guardian Protection has a good reputation for customer service overall.

      Installation and setup: Fair

      Experiences with Guardian Protection's installation and setup have been mixed, according to reviews on our site. Many customers have reported positive experiences with knowledgeable and efficient installation technicians who provided helpful guidance throughout the process.

      Other customers have experienced delays or issues with scheduling, however, and some have reported that technicians were not adequately prepared or equipped to handle their specific needs.


      Compare Guardian Protection to other security companies

      *Does not include optional financing plans

      Guardian Protection equipment and monitoring

      Guardian Protection offers nine different equipment packages, most of which are themed around lifestyles. The company offers a quiz to help you find the right package, but, unlike many of its competitors, does not include pricing on its site. Instead, you must contact the company for a free quote.

      All plans come with 24/7 professional monitoring and free installation.

      Guardian Protection equipment packages

      Many of Guardian Protection's equipment packages combine a mix of security and home automation features. Our table provides a side-by-side comparison of the company's nine plans to help you find the best home security package for your needs.

      Guardian Protection cost

      Guardian Protection’s plans start at $46.99 a month, but the company does not include specific pricing on its website. Instead, you must contact the company for a free quote. The company requires a three- to five-year contract.

      FAQ

      How do you install Guardian Protection equipment?

      Guardian Protection security systems must be professionally installed. However, the company includes the installation fee in all home security packages. Guardian Protection’s technicians test your system to make sure it works properly. These installers also evaluate your property for weak security spots or areas of concern.

      Is Guardian Protection available in my state?

      Guardian Protection services are available in:

      • Austin, Texas
      • Baltimore, Maryland
      • Charlotte, North Carolina
      • Cincinnati
      • Cleveland
      • Columbus, Ohio
      • Indianapolis
      • Millsboro, Delaware
      • Orlando, Florida
      • Philadelphia
      • Pittsburgh
      • Raleigh, North Carolina
      • San Antonio
      • Tampa Bay area
      • Washington, D.C.
      • Youngstown, Ohio
      How do you cancel Guardian Protection services?

      Contact Guardian Protection directly if you wish to cancel a Guardian Protection service contract, but be aware the company charges an early termination fee on most plans.

      Is Guardian Protection legit?

      Guardian Protection offers a variety of home security packages that can be customized to your home, needs and lifestyle. The company includes professional installation services with its packages, and its line of products includes smart home connectivity. Guardian Protection’s service area is limited to select parts of the U.S., however.

      Guardian Protection Company Information

      Company Name:
      Guardian Protection
      Company Type:
      Private
      Year Founded:
      1950
      Address:
      174 Thorn Hill Road
      State/Province:
      PA
      Postal Code:
      15086
      Country:
      United States
      Website:
      www.guardianprotection.com