Guardian Protection Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Guardian Protection
Guardian Protection offers traditional home security technology and smart home features, including automated lights, locks, thermostats and garage doors. You can access these services from the Guardian app anywhere you have internet access. If an emergency happens, Guardian’s 24/7 professional monitoring center initiates responses for you.
- Installation included
- Customizable plans
- Smart home features
- Not available nationwide
- Early cancellation fee
Featured Reviews
Our editor’s take
Guardian Protection has a wide selection of home security, automation and monitoring equipment, making it ideal for homeowners looking for anything from basic security to medical monitoring. The company does require contracts, however, and the lack of pricing transparency on its website makes it difficult to compare to its competitors.
Guardian Protection Reviews
Filter by Rating
- (1,490)
- (380)
- (185)
- (87)
- (311)
Popular Mentions
- 4,859,481 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,859,481 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 25, 2026
Superior service. My technician was very professional and friendly. Diagnosed the problems quickly and replaced the doorbell camera and a battery in a motion detector. Terrific install on the doorbell. Nice and professional. Tested the entire system to check all the other sensors. Did a software update on the panel. Couldn’t be happier with Guardian and this service professional that came today.
Thanks for taking the time to commend our service technician and his professionalism. Here's to enjoying the features of your video doorbell again! Thank you for being our customer since 2021. We look forward to continue providing your home with 24-hour monitored protection. Have a great day!
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed Feb. 27, 2026
20 years with Guardian Protection! We appreciate Xavier’s excellent service and professionalism. He’s punctual, courteous and respectful. Also he provided thorough instructions and shared industry best practices for maintaining and operating of our alarm system. We feel comfortable and confident knowing that every onsite and/or remote encounter with Guardian staff will be equally pleasant. Happy Day! The best protection company in Gainesville.
Thanks for reaching out! We are honored! Our job is to help protect you and your family. Glad to hear that our professional technician and care team have contributed to your confidence in us. The instructions and best practices that Xavier took the time to share during your service appointment will be super helpful to you as you continue to maximize the benefits of your Guardian smart home security system. Thanks for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed Jan. 17, 2026
The technician drove in inclement weather to do my installation. The weather improved while he was here. He did an excellent job explaining the type of cameras that he installed indoors and outdoors. He picked the location, set them up and installed them. He was on time, pleasant and efficient. He said if I had any questions about the work that was done that I can call.
Glad that we were able to get your cameras installed, even in inclement weather! Our techs love what they do! Wishing you the excellent peace of mind that comes with having both indoor and outdoor cameras installed by Guardian. Thanks for choosing Guardian Protection. Life is better when it's safe!
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed Jan. 9, 2026
Technician Vaughn was professional, friendly, and knowledgeable about the ongoing issues I have encountered with my security system and service. He was methodical and meticulous with addressing each issue with the system. Vaughn educated us on what he was doing and helped us to learn about the system. He allowed us to be involved with the process and ensured we understood the findings. He informed us that he will conduct monitoring of the system to determine if there are any unresolved problems. He provided outstanding service and support. I highly recommend him to everyone!!
Thank you for your recommendation of our professional technician. That we can provide personalized, on-site assistance to you through the expertise of our tech is gratifying and just one example of our unwavering commitment to outstanding customer care. Very happy to hear that you were engaged with his service. This will enhance the advantages you get from your smart home security system! Thanks for choosing Guardian Protection!
Mary Lynn M.
Customer Satisfaction advocate
Reviewed Jan. 2, 2026
Nice workman. On time, very nice. Used appropriate in-house slippers. Took time to train me on the app on my phone and showed me how the system operates outdoors. He was on time, he took time just to talk to me about the issues that I face with feeling safe and how the Guardian Protection system can help with that. He reviewed my entire system since I've had it since 2000.
So happy that you were pleased with the work of our professional technician. We are 100% dedicated to life safety and part of this commitment is to ensure that you know how to operate your smart security system so as to get the maximum benefit from it. In addition, our monitoring center never sleeps so you can always have peace of mind. Thank you for choosing Guardian Protection as your partner in security for all of these years.
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed March 30, 2026
Fantastic service! Paul, who installed our new system, was friendly, professional, patient and responded to every question. Highly recommend Guardian!
Welcome to Guardian Protection! You have chosen to enjoy the best in smart home security with a system that helps keep you aware of issues such as smoke and heat detection, potential water leaks, and unwanted intrusion. Life is better when it's safe! We thank you for appreciating the outstanding installation performed by our professional technician. He will be thrilled to hear this. Have a great day, Kathy!
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed March 30, 2026
Signed on originally with another company and Guardian took over and it was the worst thing ever. They put us in a five-year contract that we knew nothing about and now we moved out of state and we are being forced to still pay. Hate that they took over the company that we originally went with. Terrible customer service. No one knew how to pull up our info. Terrible company.
When you chose to have your home protected by Vintage, services were formalized in a contract. It protects all parties, defining services to be provided, rates, terms and obligations. It also identifies conditions such as an early termination fee that may apply if cancelling prior to the end of the initial term. Guardian would be happy to transfer the services provided to the new owner. Please call us at 1-800-776-8328 if we can assist.
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed March 28, 2026
Guardian was very responsive to fixing the issue with my panel. Mike was awesome and great the learn a thing or two about my system from him.
Thank you for appreciating Mike's service to you. We are proud to have him on our team and we are honored to have you as our customer since 2018. Your loyalty is appreciated and we will continue to strive to bring you the best in smart home security! Have a great day!
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed March 27, 2026
Our experience was great! Although we already have a Guardian system in our Parrish home. These two installers were so nice and did a great job. Would have Tyler and Dave back at the house anytime. Such nice guys and very knowledgeable.
Congrats on having a new smart home security system installed by Guardian Protection! And thank you for the shoutout to our professional technicians, Tyler M. and Dave B. They love their work and it seems that this was apparent in their service to you. We are honored to protect both of your homes and appreciate that you chose Guardian Protection a second time for the important job of installing smart home security.
Thank you!
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed March 24, 2026
Excellent service from start to finish. I wasn’t exactly sure what I wanted at first, but Guardian was patient, professional, and very helpful throughout the process. They assessed my home, listened to my needs, and recommended the best setup for me. The technician was excellent, and I am extremely pleased with the results. Highly recommend.
Thank you for being a long-time customer. We're honored to be your partner in protection! The Care team members you've spoken to over the past month or so were delighted to be of assistance. They get a great deal of fulfillment in recommending the right security solution for each family we protect. Happy that our technician provided excellent onsite service as well. Please enjoy the peace of mind that comes with your upgraded smart home security system!
Mary Lynn M.
How customers rated Guardian Protection
Customers who have left reviews on ConsumerAffairs have reported positive experiences with Guardian Protection’s service technicians, but 60% of reviewers had negative experiences with the company’s customer service. Reviews regarding installation and setup tend to be mixed, and customers have reported inconsistent experiences with the company’s website and app.
Our analysis of the reviews here on ConsumerAffairs surfaced the following trends:
- Customer Service is the most mentioned by reviewers and is about 60% negative.
- Reviewers tend to have mixed experiences with installation and setup.
- Reviewers tend to have negative experiences with contracts.
- Service technician experiences have been mostly positive.
- Online and app experiences have been inconsistent with reviewers.
- Customers have not mentioned shipping or delivery in the past five years.
- 2,040 people have found the reviews for Guardian Protection on ConsumerAffairs helpful.
How satisfied are reviewers with Guardian Protection?
| Star rating | High satisfaction | Neutral | Low satisfaction |
|---|---|---|---|
| 4.2 / 5 | 1,816 (77%) | 173 (7%) | 369 (16%) |
Service technicians: Excellent
Reviews for Guardian Protection on our site frequently mention positive experiences with the company's installation technicians. Customers have reported good customer service and that the system works well.
Customer service: Good
Customers who left reviews on ConsumerAffairs have praised the company for its responsive customer support, knowledgeable representatives, and professionalism in handling issues.
Some customers have expressed frustration with unexpected charges, difficulty canceling their service, and issues with billing, but Guardian Protection has a good reputation for customer service overall.
Installation and setup: Fair
Experiences with Guardian Protection's installation and setup have been mixed, according to reviews on our site. Many customers have reported positive experiences with knowledgeable and efficient installation technicians who provided helpful guidance throughout the process.
Other customers have experienced delays or issues with scheduling, however, and some have reported that technicians were not adequately prepared or equipped to handle their specific needs.
Compare Guardian Protection to other security companies
| Company | Customer rating | Installation | Monitoring | Mandatory commitment* | Equipment package costs | Monitoring costs | |
|---|---|---|---|---|---|---|---|
Guardian Protection | Learn More | 3.9 | Professional | Required | 36 to 60 months | Not disclosed | Not disclosed |
 ADT | Get a Quote | 4.3 | Professional | Required with professional installation | One month for DIY; 36 months for professional | Start at $599 to $719 | $28.99 to $59.99/month |
 Vivint | Get a Quote | 4.4 | Professional | Required | 42 to 60 months | Start at $997.99 to $2,827.92 | $19.99-$29.99+ |
Guardian Protection equipment and monitoring
Guardian Protection offers nine different equipment packages, most of which are themed around lifestyles. The company offers a quiz to help you find the right package, but, unlike many of its competitors, does not include pricing on its site. Instead, you must contact the company for a free quote.
All plans come with 24/7 professional monitoring and free installation.
Guardian Protection equipment packages
Many of Guardian Protection's equipment packages combine a mix of security and home automation features. Our table provides a side-by-side comparison of the company's nine plans to help you find the best home security package for your needs.
| Bachelor(ette) Pad | Burglar Buster | Family First | Frequent Flyer | Healthy (Green) Home | Home Security Essentials | Pet Parent | Protect My Parents | The Works | |
|---|---|---|---|---|---|---|---|---|---|
| Guardian IQ panel | |||||||||
| Door/window sensors | 3 | 3 | 5 | 3 | 3 | 3 | 3 | 5 | 5 |
| Motion detector | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 2 | 1 |
| Glass break sensor | |||||||||
| Video doorbell | |||||||||
| Indoor camera | |||||||||
| Outdoor camera | |||||||||
| 110db siren | |||||||||
| Smoke detector | |||||||||
| Smoke/heat detector | 1 | 1 | 1 | 1 | 2 | 1 | 1 | ||
| CO detector | |||||||||
| Medical pendant | |||||||||
| Smart doorlock | |||||||||
| Smart lighting module | |||||||||
| Smart thermostat | |||||||||
| Room temperature sensors | |||||||||
| Smart garage door opener |
Guardian Protection cost
Guardian Protection’s plans start at $46.99 a month, but the company does not include specific pricing on its website. Instead, you must contact the company for a free quote. The company requires a three- to five-year contract.
FAQ
How do you install Guardian Protection equipment?
Guardian Protection security systems must be professionally installed. However, the company includes the installation fee in all home security packages. Guardian Protection’s technicians test your system to make sure it works properly. These installers also evaluate your property for weak security spots or areas of concern.
Is Guardian Protection available in my state?
Guardian Protection services are available in:
- Austin, Texas
- Baltimore, Maryland
- Charlotte, North Carolina
- Cincinnati
- Cleveland
- Columbus, Ohio
- Indianapolis
- Millsboro, Delaware
- Orlando, Florida
- Philadelphia
- Pittsburgh
- Raleigh, North Carolina
- San Antonio
- Tampa Bay area
- Washington, D.C.
- Youngstown, Ohio
How do you cancel Guardian Protection services?
Contact Guardian Protection directly if you wish to cancel a Guardian Protection service contract, but be aware the company charges an early termination fee on most plans.
Is Guardian Protection legit?
Guardian Protection offers a variety of home security packages that can be customized to your home, needs and lifestyle. The company includes professional installation services with its packages, and its line of products includes smart home connectivity. Guardian Protection’s service area is limited to select parts of the U.S., however.
Guardian Protection Company Information
- Company Name:
- Guardian Protection
- Company Type:
- Private
- Year Founded:
- 1950
- Address:
- 174 Thorn Hill Road
- State/Province:
- PA
- Postal Code:
- 15086
- Country:
- United States
- Website:
- www.guardianprotection.com