About Guardian Protection
Guardian Protection offers traditional home security technology and smart home features, including automated lights, locks, thermostats and garage doors. You can access these services from the Guardian app anywhere you have internet access. If an emergency happens, Guardian’s 24/7 professional monitoring center initiates responses for you.
- Installation included
- Customizable plans
- Smart home features
- Not available nationwide
- Early cancellation fee
Featured Reviews
Our editor’s take
Guardian Protection has a wide selection of home security, automation and monitoring equipment, making it ideal for homeowners looking for anything from basic security to medical monitoring. The company does require contracts, however, and the lack of pricing transparency on its website makes it difficult to compare to its competitors.
Guardian Protection Reviews
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- 4,623,548 reviews on ConsumerAffairs are verified.
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- 4,623,548 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Feb. 27, 2025
This company came as a package deal on a new home build. Because of that, I didn't read any of the reviews. If I had, I would not have EVER used this company. We had an employee of Guardian come to our home and go over everything with us. They only had a 5 year contract option and if we wanted all the benefits that came with signing on with them, we had to do 5 years. We signed. 4 years later, we had to move out. When I called to cancel the service, they informed me that they are happy to cancel the monitoring service, but I was still responsible for paying out the remaining year. EVEN THOUGH NO SERVICE WAS BEING PROVIDED! They failed to inform us of this major detail when we had our little meeting. This company and its policies are a JOKE. They are more expensive than most providers in our area. Once you sign that contract you owe all 60 months no matter the circumstances!
When you joined, services were formalized in a contract signed by you and Guardian. It protects all parties, defining services to be provided, rates, terms and obligations. It also identifies conditions such as an early termination fee that may apply if cancelling prior to the end of the initial contract period. Guardian has options in place to assist our customers who move. For further assistance please provide your full name, premises address, phone #. Sincerely, Guardian Protection
Reviewed Feb. 11, 2025
Guardian Protection is a Terrible security system with a bunch of lying sales representatives. If you sign up YOU CANNOT CANCEL. No matter what they tell you!! We moved to the west coast and they told us we needed to pay $1000 to end the contract. Do yourself a favor and stay away from this company.
Hi Mark, when you joined, services were formalized in a contract signed by you and Guardian. It protects all parties, defining services to be provided, rates, terms and obligations. It also identifies conditions such as an early termination fee that may apply if cancelling prior to the end of the initial contract period. We see that you also posted this review on Yelp using the name “Mike L.”. For further assistance please provide your full name, premises address, phone #. Guardian Protection
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Reviewed Feb. 5, 2025
Guardian bought my existing alarm company and immediately the service deteriorated and costs went up. I had to wait 1 1/2 hours to reach their technical support department when I had a failing system. I had to pay $240 dollars for a technician visit to replace a battery I bought from their predecessor company in April 2024. I am switching alarm companies.
Your issue was escalated to our supervisor. I understand he spoke with you Feb. 6, apologized for the delay and reviewed with you the technician's work while at your home. The work went beyond the replacement of a battery to include relocating a smoke detector to a better location and review of how to bypass zones. I understand our supervisor has credited you part of the cost of the service visit and that you have found this to be a satisfactory resolution.
Sincerely,
Mary Lynn M.
Updated review: Feb. 25, 2025
Guardian reached out to me, discussed what happened, and sent a full refund. I was impressed by the professionalism of the Guardian manager who reached out. I highly appreciate it.
Original Review: Jan. 22, 2025
In July 2024, I moved out and informed Guardian to terminate my service. As a gesture of goodwill for using their service for three years, I mentioned to the customer service representative that my new tenant might be interested in their service. I even provided the tenant's phone number and informed the tenant that Guardian might contact them to explain the service. I thought I was helping Guardian gain a potential customer. That turned out to be a mistake. I should have simply ended the service and moved on.
Fast forward to January 2025, I discovered that Guardian had still been charging me despite the service being stopped six months ago. When I called customer service, the representative acknowledged that the service had indeed been terminated in July 2024. She transferred me to another department, presumably for a refund. After a long wait, another representative confirmed that the service was no longer active but stated that since the new tenant hadn’t paid, they wouldn’t issue a refund—they would only stop future charges. This left me baffled. How could I be charged for a service I didn’t receive? If Guardian had provided the service to the new tenant, shouldn't they charge the tenant instead of me?
This experience taught me a valuable lesson: never try to help Guardian or any company gain customers—just leave when your contract ends. For accountability, I recorded my conversation with their customer service team and plan to revisit it as a reminder not to repeat this mistake. Perhaps I’ll share the recording publicly so others can avoid falling into the same trap.
Thank you for updating your rating of us and for taking the time to email this message to us on February 25: "Guardian reached out to me, discussed what happened, and sent a full refund. I was impressed by the professionalism of the Guardian manager who reached out. I highly appreciate it."
Customer satisfaction is important to Guardian Protection and we are happy that we were able to resolve this for you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed Jan. 21, 2025
We are moving to a location that is not covered by Guardian. Their service has been shoddy. Their equipment has not worked properly for the entire time we have had their coverage. Run!!! Do not contract with this unethical deceptive company!!! You. Will. Be. Sorry.
Hi Lori, since activation in 2022, we heard from you 2x in 2023 and tried to resolve your issues but didn’t receive a callback until 2025, requesting cancellation. When you joined, services were formalized in a contract signed by you and Guardian. It protects all parties, defining services to be provided, rates, terms and obligations. It also identifies conditions such as an early termination fee that may apply if cancelling prior to the end of the initial contract period. Guardian Protection
Reviewed Dec. 10, 2024
I'm pleased to report your swift response to my complaint yesterday. Ian called this morning and was consummate representative. Apologized for my inconvenience and the desire to assure me Guardian's interest in excellent service in all areas. Thank you Ian for representing your company so magnificently. I will be recommending Guardian to my friends and family. Thanks again.
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed Dec. 4, 2024
Our doorbell camera failed for the third time. The tech came and fixed it. Now I have received a large bill ($272) for a call that was made under warranty! Worse, they sent a contract for the repair and claimed that I signed it. This is not what I agreed and is blatant deception.
I am sorry for the difficulty. I would like to get you some assistance. Please send your account information (full name, premises address, phone number) via private message or email it to wecare@guardianprotection.com. I look forward to hearing from you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed Nov. 27, 2024
Have been a customer with Guardian for 20 years. Just got off a chat with their customer support agent "Abby" and they destroyed all the goodwill they built up. We just upgraded our system and signed a new 5-year contract. Part of the system was a doorbell video camera. This was installed on 8/2/2024; it died 3 days ago, 11/24/24. Guardian wants to charge me a $75 fee + $35 per 15 minutes + parts to have a technician come to my house and repair or replace it.
Because they only warranty their equipment for 90 days, and mine expired on 10/31/24. So technically, they are in the right, but a $275 video doorbell that dies after 4 months and they want to charge you for it is garbage customer service. By the way, you can buy this on Amazon for $225, so they are adding a huge markup. Ring, Google Nest, and Blink video doorbells all have a 1-year warranty. This is just embarrassing for them. Anyway, the company knows its products are subpar, which is why they have the shortest warranty in the industry. I highly recommend you steer clear of this company (you can see by their 2.42/5 rating that many others feel the same).
I am sorry for the difficulty. I would like to get you some assistance. Please send your account information (full name, premises address, phone number) via private message or email it to wecare@guardianprotection.com. I look forward to hearing from you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed Nov. 27, 2024
I was informed that I would have to disassemble the security equipment to get out of my contract. Which is interesting, because I did not put it together. It feels as if they are intentionally making it harder for you to disengage from their services.
I am sorry for the frustration. Guardian does not offer an option that allows for disassembling of the equipment in exchange for early termination of a mutually signed agreement. However, I would like to get you some assistance on your issue. Please send your account information (full name, premises address, phone number) via private message or email it to wecare@guardianprotection.com. I look forward to hearing from you.
SIncerely,
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed Nov. 1, 2024
Like everything else if there are no problems they are great. However they are difficult to schedule service with. Constantly want to hard sell upgrades and don’t seem to be able to keep service appointments.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
How customers rated Guardian Protection
Customers who have left reviews on ConsumerAffairs have reported positive experiences with Guardian Protection’s service technicians, but 60% of reviewers had negative experiences with the company’s customer service. Reviews regarding installation and setup tend to be mixed, and customers have reported inconsistent experiences with the company’s website and app.
Our analysis of the reviews here on ConsumerAffairs surfaced the following trends:
- Customer Service is the most mentioned by reviewers and is about 60% negative.
- Reviewers tend to have mixed experiences with installation and setup.
- Reviewers tend to have negative experiences with contracts.
- Service technician experiences have been mostly positive.
- Online and app experiences have been inconsistent with reviewers.
- Customers have not mentioned shipping or delivery in the past five years.
- 2,040 people have found the reviews for Guardian Protection on ConsumerAffairs helpful.
How satisfied are reviewers with Guardian Protection?
| Star rating | High satisfaction | Neutral | Low satisfaction |
|---|---|---|---|
| 4.2 / 5 | 1,816 (77%) | 173 (7%) | 369 (16%) |
Service technicians: Excellent
Reviews for Guardian Protection on our site frequently mention positive experiences with the company's installation technicians. Customers have reported good customer service and that the system works well.
Customer service: Good
Customers who left reviews on ConsumerAffairs have praised the company for its responsive customer support, knowledgeable representatives, and professionalism in handling issues.
Some customers have expressed frustration with unexpected charges, difficulty canceling their service, and issues with billing, but Guardian Protection has a good reputation for customer service overall.
Installation and setup: Fair
Experiences with Guardian Protection's installation and setup have been mixed, according to reviews on our site. Many customers have reported positive experiences with knowledgeable and efficient installation technicians who provided helpful guidance throughout the process.
Other customers have experienced delays or issues with scheduling, however, and some have reported that technicians were not adequately prepared or equipped to handle their specific needs.
Compare Guardian Protection to other security companies
| Company | Customer rating | Installation | Monitoring | Mandatory commitment* | Equipment package costs | Monitoring costs | |
|---|---|---|---|---|---|---|---|
| 1.6 | Professional installation | Required | Typically 60 months; month-to-month options available | Not disclosed | Not disclosed | Learn more |
 | 3.8 | Professional and DIY | Required with professional installation | 36 months (60 months if financing equipment) | Start at $349 to $719 | $24.99 to $39.99 | Get a Quote |
 | 4.6 | Professional (included with online purchases) | Required | Typical contract is 60 months; month-to-month available with upfront equipment purchase | Start at $997.99 to $2,827.92 | $19.99-$29.99+ | Get a Quote |
Guardian Protection equipment and monitoring
Guardian Protection offers nine different equipment packages, most of which are themed around lifestyles. The company offers a quiz to help you find the right package, but, unlike many of its competitors, does not include pricing on its site. Instead, you must contact the company for a free quote.
All plans come with 24/7 professional monitoring and free installation.
Guardian Protection equipment packages
Many of Guardian Protection's equipment packages combine a mix of security and home automation features. Our table provides a side-by-side comparison of the company's nine plans to help you find the best home security package for your needs.
| Bachelor(ette) Pad | Burglar Buster | Family First | Frequent Flyer | Healthy (Green) Home | Home Security Essentials | Pet Parent | Protect My Parents | The Works | |
|---|---|---|---|---|---|---|---|---|---|
| Guardian IQ panel | |||||||||
| Door/window sensors | 3 | 3 | 5 | 3 | 3 | 3 | 3 | 5 | 5 |
| Motion detector | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 2 | 1 |
| Glass break sensor | |||||||||
| Video doorbell | |||||||||
| Indoor camera | |||||||||
| Outdoor camera | |||||||||
| 110db siren | |||||||||
| Smoke detector | |||||||||
| Smoke/heat detector | 1 | 1 | 1 | 1 | 2 | 1 | 1 | ||
| CO detector | |||||||||
| Medical pendant | |||||||||
| Smart doorlock | |||||||||
| Smart lighting module | |||||||||
| Smart thermostat | |||||||||
| Room temperature sensors | |||||||||
| Smart garage door opener |
Guardian Protection cost
Guardian Protection’s plans start at $46.99 a month, but the company does not include specific pricing on its website. Instead, you must contact the company for a free quote. The company requires a three- to five-year contract.
FAQ
How do you install Guardian Protection equipment?
Guardian Protection security systems must be professionally installed. However, the company includes the installation fee in all home security packages. Guardian Protection’s technicians test your system to make sure it works properly. These installers also evaluate your property for weak security spots or areas of concern.
Is Guardian Protection available in my state?
Guardian Protection services are available in:
- Austin, Texas
- Baltimore, Maryland
- Charlotte, North Carolina
- Cincinnati
- Cleveland
- Columbus, Ohio
- Indianapolis
- Millsboro, Delaware
- Orlando, Florida
- Philadelphia
- Pittsburgh
- Raleigh, North Carolina
- San Antonio
- Tampa Bay area
- Washington, D.C.
- Youngstown, Ohio
How do you cancel Guardian Protection services?
Contact Guardian Protection directly if you wish to cancel a Guardian Protection service contract, but be aware the company charges an early termination fee on most plans.
Is Guardian Protection legit?
Guardian Protection offers a variety of home security packages that can be customized to your home, needs and lifestyle. The company includes professional installation services with its packages, and its line of products includes smart home connectivity. Guardian Protection’s service area is limited to select parts of the U.S., however.
Guardian Protection Company Information
- Company Name:
- Guardian Protection
- Company Type:
- Private
- Year Founded:
- 1950
- Address:
- 174 Thorn Hill Road
- State/Province:
- PA
- Postal Code:
- 15086
- Country:
- United States
- Website:
- www.guardianprotection.com