Guardian Protection Services

The system that we purchased from Guardian Protection Services was a part of a brand new residence that was being built. I met their representative at the model home and he was pretty nice. The guy on site who set up our system was very pleasant as well, and he really connected with my husband. When the installer came out to install the system, it was already hardwired in. He just had to key in some codes and have us set up the app via online.

My installation experience with Guardian Protection was very good. The installer was a nice fellow and was very friendly. And he put the job in very good. I got motion sensors in the hallway and the room. I also got the doors covered. However, I had this trouble when I got a phone call from some man. He told me I had a weak battery or a loose connection on the cable. I couldn't say anything to him 'cause it was a recording. Again, I got about eight calls a few days later so I called different areas of Guardian and each one was more or less, pushing me around.

I've only had Guardian for two months but I like it. It was installed in here when I moved in but we had to add a couple of window break sensors. The reps were very helpful and knowledgeable.

The first person who was in the house before me had a panel so I went with it, but it was bad so, the technician from Guardian put a new panel in. He was very good and he was there a long time. The customer service rep was very good but she was aggressive. I signed a five-year contract that I didn't want and it was so fast. I didn't realize that until after it was over. I was not pressured, but she said, "Let's get going. Let's get going." I was very uneasy. Be careful who you talk to and don't be pressured or pushed.

I am so dissatisfied with the service of this company. First I was never told that I will be having damn 5 years contract. I called them and they told me that I have signed the contract for 5 years. I don't remember signing in any contract for 5 years (or they tricked me and got my sign). Now they have reported it to collection for the bills. What kind of system is this? You can't even get out of the service that you don't want? Are they really concerned about the service or the money they can get from the people by lying and making them sign with a trick. This is the first review of my life. I don't like writing review even if it's too good or too bad but this company made me do so and I will continuously be writing about them on all the blogs I see from today.

ADT was going to charge me $500 for the installation and the unit but Guardian called me up and pretty much gave me free installation and unit so I went with them. It would have been nice if they also offered their customers a free doorbell camera for signing up. It's the latest and greatest in technology today and they might close some more deals. But the reps were excellent all of the time. We added smoke detectors because the ones we had didn't work anymore. The technician knew his stuff and did a good job putting the system in. We've had it for a few months and my son doesn't like it because it goes off when he comes home at night. It was very loud so we definitely heard it. But he's 24 so we really don't care plus I'm sleeping better now. Guardian offers good quality product and service that provide us with a better sense of security.

I moved into a new subdivision. A Guardian rep knocked on my door, introduced himself and explained what services they provide. He was knowledgeable and wasn't as pushy as other people. And I knew a few people that had Guardian, too. The guys who came out to install knew what they were doing and they put the system and the pad where I wanted them. It was a simple and quick installation, and I was expecting it would take them a lot longer so I was pretty impressed. I like that I have an app and I can control everything with it. I'm mainly at work and when I'm away from the house, it gives me peace of mind that I have a security system and if anything were to happen, I'll get an alert on my phone.

I like the home security system but I'm not pleased with Guardian now because I got no sign from them and I'm still paying two services. I paid the first month and the $75 bill when they started the alarm. I tried to call my representative but got no answer. I'm trying to figure out if I'll still have Guardian or my old alarm back in here. I wrote a letter and they said they're going to mail the letter out but the letter ended coming back to my house. I spoke to somebody from Guardian and told them. They don't want to send me the last month because they needed that letter so they can send it. I told them, "I shouldn't have to. You don't need any letter if I want to cancel your service. That's what I want to do". I'm stuck in the middle of two people trying to draw money from me.

Some of my friends said that they’re very pleased with Guardian and explained that a lot of their customer base was built around customer service. I also did a little bit of research and some of my friends that had ADT had complaints that if they had problems, ADT would take a day or a few days before somebody comes out to check the system. But it was different with Guardian per what I thought to be some reliable resources so I went with them.

The customer service of Guardian Protection Services was very good and helpful. They walked me through all the options that I had available to me. The installation went smoothly and the features were good as well. I feel safer and confident about the service and can recommend them.

Guardian was connected to our builder and we had experience with them. We had them in Texas for six years before we moved to Ohio. The salesperson was very knowledgeable and he took us through all the features that were available and made himself available if we had a question. The installation though was a little strange but it went okay. It worked but it wasn't quite right.

When I bought this house, they have a system that wasn’t working and I didn't sign up. I was wondering about installing a security system and one day, one of the guys from Guardian Protection Services showed up at my door and explained to me how that works and the prices of the system. I agreed with what they showed me. I’m very satisfied until now, I see no problem and everything is working fine. The technicians were very courteous and they explained the item that they were installing and showed me it works. I can see from my phone what’s going on outside or in my living room so I like it and that’s something that I enjoy. The security equipment is great. I use the smartphone feature to see the videos on the camera and it works well, although sometimes there’s a lag. Yesterday, I tried to set up the alarm and it took a while to respond.

Guardian Protection Services is great. I had them in my other house, and I just transferred the service and added a new system to the new house. And because my daughter was staying at that other house, Guardian transferred the system there over to their name. Setting up service with Guardian is easy. I told the lady who I spoke with on the phone the equipment that I wanted and she sent the tech out with the equipment that I asked for. The tech came in and installed the equipment all in the exact locations that I asked for it and it was a good experience.

Guardian Protection Services was the recommendation of our home builder. Their team has been easy to work with and very helpful throughout the whole process. The rep we sat down with prior to signing up for everything was great and the gentleman who came out to install everything was awesome. I have the system's basic features and the service been good so far. It's been easy to use and the smartphone features have been very helpful. Having Guardian has been great and I have peace of mind at night. I definitely would recommend them.

The Guardian Protection installers were very professional, and everything was good with the sales and customer service teams. But my dog does not like all the noises coming from the system. When I set it at night and it counts down for 60 seconds, she is petrified. I already talked to Guardian Protection about it and lowering the volume was the only solution they came up with.

I used a utility concierge when we bought our house to set up the initial stuff through Guardian and the pricing, options, technology were more in line with what we wanted. The installation went smoothly and the tech who came to my house was very knowledgeable and friendly. We discussed where I wanted the control panel put in and from there on the tech installed it. He would bring things to my attention if he thought of it and answered any questions so it was painless. He seemed to care about doing his job and making sure I understood everything the system could do for me.

We have a brand-new house and we were given Guardian Protection Services. The setup and installation of the security system were both done through Ranger. I filled it all out with them and when the system was installed, they added all the glass break sensors, alarm, cameras and things that we asked for. It was easy and quick, and all the features are fine. We’ve used the smartphone features for the camera and for setting and undoing the alarm. Our daughter goes home from school alone so we can monitor when she comes in and turn the alarm off so my wife likes it. I would recommend Guardian.

We've had Guardian Protection Services since last month. A security system was already in here when we moved in and we just hooked up with them. The customer service rep was very friendly and helpful. The technician came out to put in some new equipment and the interaction we had with him was fine. He was really nice and we had some other people here that worked right around him with no problem. We're still unpacking the system and figuring it out. It's a combination of a lot of things. There are several features in the system and they have some good ideas, as otherwise I wouldn't have gotten the service. My daughter uses the feature that connects with her smart phone. Since we've had Guardian's service, I've felt a change in our overall sense of security, knowing that it's there.

Guardian was part of the new construction package of our builder. We dealt with their customer service setting up the entire home from a security perspective during the pre-construction phase of the building. We talked to them briefly for the turning on of the system too. They handled things positively overall. Guardian has features that are pretty comparable to other systems and companies out there so we're pretty happy with it.

I have Guardian on my rental properties, as well as on my other properties and I've had them for 10 years now. My homebuilders were the ones who put us through them. The guy from Guardian who came out was cool and showed me how to do everything. He showed me the different app on my phone and all that stuff. He did a good job and it was a good experience. They also let me know that I didn’t arm my system and I still can arm it from my phone, so that’s really helpful. Overall, the system is very good.

I appreciate everything Guardian has done for us and I definitely feel safer because I got more features than I did with ADT. It was a wonderful experience and I recommend them highly.

I got grandkids and with the way people's houses are getting broken into, I decided to get Guardian Protection Services. The rep did a good a job and showed us how to set the alarms. He also told us how many seconds we had to get out the door and to set it if we're going to be gone. We’re also told about the motion detector and how it worked. The tech also did a good job and was really polite. It's good to have when you have kids and a sick husband. The way the world is today, you get broken into even if you're at home, at least they'll let you know if somebody is coming at the front or back door.

I thought Guardian Protection Services was something I was going to be happy with, but things aren't working the way that I thought they were going to work. I thought it was a monthly bill that I was going to have and that was okay. But as soon as I had it, I had to call the company to come and work on it because the equipment is messed up. Sometimes it works and sometimes it doesn't. Sometimes we get it fast and sometimes we don't. They called me a week ago because they want to charge me for the first month. They never told me that I was going to be charged for the first month. It's not right. If it is something that I got to pay monthly, they should at least let me have the first month. The equipment was installed on the 14th last month so it hasn't been a month yet. And why I should I pay for it when the equipment hasn't been working right?

An agent came to my house and told me about Guardian Protection Services and they were good. During the installation, they gave me a demonstration and explained to me everything. My system’s features are good. I would recommend Guardian Protection Services to a friend.

I've had Guardian for a little over a month now. I had Vivint before and I felt secure with it but Guardian’s service is $7 a month cheaper and they updated my control board here. It's also simpler to use and I got everything that I want it to do. The technician was also fabulous and very helpful. He showed me everything about the system and we had a good rapport. He did a great job. I let the alarm go off one time and the customer service reps were very courteous and helpful. I forgot I had it set and walked out, and they were perfectly understanding about that. My experience with Guardian could not have been any better.

In Arizona, Guardian uses door-to-door salespeople, particularly to target the elderly. The company works under the name of Skyline. My mother fell for the sales pitch and signed the contract. Once hooked into a contract, impossible to get out, even if she is in ill health, sold the home last March so the service is no longer in place, and now lives in a senior center. No amount of bargaining has been successful, so now we have been sent to a collection agency. Guess I will have to resort to an attorney to get my mother out of this situation.

It’s easy working with Guardian. I have their system installed and everything seems to be working good. But I have one unit that has an issue with the battery and went offline, so I got to check that out when I get home. With Guardian, we know if somebody’s there and I like that we can hear if the glass breaks. I would recommend Guardian.

The sales rep was good and he sold Guardian to me. I feel safe because we work at night and I feel safer when I leave the house. I'm happy and pleased with it and I will recommend them.

The Guardian reps were very nice and they put the security system in right that same day. Installation was good and they cleaned up after themselves. The installer showed me how to use the system but I’m old-fashioned and I wanted a book with bigger letters because it’s hard to read on that little pad. He said that he had made up a little booklet for that. He was going to bring it by but he never did. But they’re coming today because I had some workers here to paint and they were taping up everything.

The Guardian rep that I talked to was very courteous and polite. He asked about everything I asked. However, I haven't been having good luck with the system. I've had the system for almost a month now and it's been constantly going off, saying my door or a window is open when they're not. It’s just me and my son who is bed-ridden so it’s not like someone moved the window. I haven’t been able to set my alarm since I’ve had it because it constantly goes off. I've called Guardian and someone came out last week but I’m still having the same issue. As soon as they left, the issue started all over again. I’m not too pleased with that. The only thing I really like is the doorbell camera.