Guardian Protection Reviews

Unfortunately I cannot give a half of a star. My belief is that Guardian Security simply caters to its revenue and not customer care. We sold our house, contacted Guardian on 3 occasions and was given different information about our contract. For future customers, ask questions about the contract before signing or don't sign. Go with a company that doesn't bind you to a contract. Guardian has no options for people selling their home. Instead, they headlock you into a contract that isn't beneficial in the long run. This seems to be the only way they can maintain their customers, while giving incorrect information. In addition, any time we had a problem with our equipment, we had to do our own troubleshooting which shouldn't be the case. Our doorbell went for long periods of time and often. It was up to us to figure out the problem. Now we have to pay for security in a home we sold for 2 years or pay to have it relocated to our apartment.

I was with Guardian before they were even Guardian. I was loyal customer for over 20 years. You have to be careful when signing a contract company because they're not professional. When it comes to a contract and/or servicing the system they charge a lot of money. They're customer service is flawed.

There's nothing good about him, they're **. They're rip-offs. I have nothing but trouble out of these people for the last three and a half years. They won't let you out of your contract yet to pay the whole thing in full of the reported to the credit bureau. We never use their service but we were locked into a contract from the get-go, a month after we sign it, we ask him to let him side of our contract, they reply was "If you give a $6,000, you can." We told him we weren't using their service, they don't care.

Read the contract carefully! The penalty for cancelling early is outrageous. I cancelled after 3 years on a 5 year contract, they charged $750 to cancel. Even if you tell them that you're on a fixed retirement income they won't negotiate. I tried to negotiate the $750 down to $600 and they wouldn't.

I was pleased with your help, but I can't afford the monthly payment. I unsubscribed a while back but you are still charging me. I would appreciate it if you would take me off of your subscription and refund the money for the last two months. If I find a way later to be able to use you again I will re-subscribe. Thank you for your service, understanding and help. I do hope to be able to afford your services again. Please have a blessed day and thank you for your support.

I had a problem with my thermostat reading low battery on the main panel. I called Guardian Protection twice and spoke with technicians for over an hour. They reset my equipment twice with no positive results. They said l need a technician to come to my house. Once the technician arrived, he pushed a button on his tablet and my battery strength went to 100%. The technician informed me that all he did was an update. This means my system wasn't broken at all. Their system didn't update. I was told that this could and should have been resolved remotely.

Run in the other direction! If Guardian Protection purchased your previous company look at your contract. They will try to sell you charge you a whopping $199 service fee for the first 30 minutes and additional parts. I had a service plan included in my contract, which Guardian purchased from my previous company, and their agents don’t bother to look at. Do your due diligence before talking to these pirates and when it’s time to renew find another company with better reviews. I didn’t have that option.

Updated on 03/22/2025: Despite multiple calls and attempts to resolve the situation, I have received little to no help, delayed responses, and in some cases, flat-out misinformation. I have been billed for services I did not authorize or use, and every time I try to get clarity or a resolution, I am met with poor communication and unfulfilled promises. Additionally, I have found their cancellation process to be intentionally difficult and unclear. I was not made aware of certain charges or terms at the time of contract, and their representatives have been unhelpful and dismissive.

I purchased a new build in March of 2015. After purchasing Guardian was recommended in the area to use for all of your security needs. For years I had no issue with Guardian until I decided to add a new doorbell with a camera. Adding the additional feature required the signing of a new contract. Although prior to I had been without a contract for quite some time. Fast forward to November of 2024 when I sold my home. After the sale of my home, I canceled Guardian’s service. This is when the issue began! I am now responsible for a $1,300-something dollar early cancellation fee. Yes, I understand terminating a contract may come with termination fees but to pay out the remainder of the contract when I no longer require the service is absurd. I was also told if the new buyer continues with the service then I owe nothing well the new owner decided to partner with another security system.

This company came as a package deal on a new home build. Because of that, I didn't read any of the reviews. If I had, I would not have EVER used this company. We had an employee of Guardian come to our home and go over everything with us. They only had a 5 year contract option and if we wanted all the benefits that came with signing on with them, we had to do 5 years. We signed. 4 years later, we had to move out. When I called to cancel the service, they informed me that they are happy to cancel the monitoring service, but I was still responsible for paying out the remaining year. EVEN THOUGH NO SERVICE WAS BEING PROVIDED! They failed to inform us of this major detail when we had our little meeting. This company and its policies are a JOKE. They are more expensive than most providers in our area. Once you sign that contract you owe all 60 months no matter the circumstances!