Guardian Protection Services

I had a contract with Guardian for their security service in my new home I purchased in November 2015. I lived in the house for approximately three years before I went through a divorce and had to sell my house. Upon selling the house, I told Guardian that I needed to cancel my service. They told me that I cannot cancel the service and that I had to pay for their service throughout the length of the contract, regardless of whether or not I can use the service. They told me the only way out of the contract was for me to convince the new homeowner to continue to use Guardian at that location.

I love Guardian. They're the best. We’ve been with them for over 20 years, and we stuck with them because they’re always watching over us when we have the alarm on, and the prices are awesome. Every time I’ve talked to their customer service, they’ve been responsive, respectful, professional, knowledgeable, and helpful. They’re also very easy to contact. Sometimes, they answer before the phone rings on their end. That’s how efficient they are.

We'd bought a new house and Guardian advertised here. It's a basic system that works and I'm very happy with it. If a door opens or even by any error, it goes on. I had an issue with a dead battery and I had to call and get it replaced, and they were fine. They mailed it to me and I replaced it.

I had ADT but when their price went up, I went with Guardian and my experience with them has been good. Their rep told us the truth about it. When the system was installed, he didn't have to change too much and it was all right. But at first, just a little bit of smoke in the kitchen would set the system off. But it's a good system. We like Guardian.

Guardian was in the house when I bought it, and I had a hard time getting to the people I needed to, to get it transferred from the previous owner to myself. But they came out for training and it was fine. The system is well-equipped and I'm happy with what's already here. I can disarm it from my phone and I can pull up their app and alarm it or disarm it.

Guardian Protection Service is a little expensive for the $55 a month, but the system is easy to use. And their reps were helpful. If we're having problems, they schedule a service and it seems to go okay. Our battery needs to be replaced at one point 'cause we're getting a lot of false alarms and they get us the replacement on the same day. With Guardian Protection, I feel better protected than without it.

Signed contract for basic service with Guardian Protection Service in 2015. I moved in March 2019 and wanted to cancel my service. I assumed I was no longer a contractual obligation. Unbeknownst to me (READ THE FINE PRINT) I am under contract until AUGUST 2020! In order to continue the security service that I auto-pay every month $46.95 I will have to pay $399 to install the equipment. Mind you, if I agree to another 60 month contract, they will install the equipment for $99. I will NOT obligate myself for another FIVE YEARS. Every person I spoke to at Guardian was RUDE! A company that is unwilling to make any exceptions is a company that I will no longer do business with.

Initially, I had some problems with the Guardian system. It wouldn’t set sometimes, but after four problems, it had been rectified and it has not been a problem for the past year. Anybody that came out to my townhouse was wonderful. They were very polite and understanding. Plus, they were very clear in what had to be done. There were difficulties with some of the phone-in information initially, but within the last year, everything seems to have been working fine whenever I’ve contacted anybody.

I’ve been with Guardian Protection Services for about 20 years now and I like that they've been reliable and easy to work with. The cost is competitive with everybody else and I haven’t had any issue with that. I’ve had the mobile app for a long time and I've also had to call the Guardian Protection team to get the bugs out when I changed systems.

I have been a customer with SFI/Guardian for over 3 1/2 years. This is the first time I've had any problems with them with my alarms being set off (unless self error). However, two nights ago the security alarms went off at 5:22 am, meanwhile my phone was ringing from Guardian to tell me the keypad tampered alarm was set off. I was sound asleep and the control panel for system is in another room. As I was walking to the control panel the motion alarm went off too. I did not set the motion detect alarm before I went to bed. The worst was, I could not disarm the system from the keypad as it was flashing the number 6 and my password could not be keyed in, therefore I used my key fob to stop the alarm. That stopped it, however, then it started to arm itself again. This went on for about 10 minutes.

My technician Rob made all of the right recommendations. His installation was perfect the first time and his tutorial on the panel and system was very accurate. I will always recommend Rod and Guardian. I wouldn’t have any other company protect my family.

Guardian Protection Services was the company that the builder suggested when we were moving in and we have been with them for seven years now. Every now and then, we'd accidentally forget to turn off the alarm when we let the pet out in the morning and I'd get a phone call saying that somebody set the alarm off. I'd explain what happened and they'd correct it.

Prior to using Guardian, I used ADT. Guardian is much better because I have access online and I can see the camera online, which we don't have with ADT. I've had Guardian since August when we bought the house. During the installation, the technician was very kind and explained everything to me so that way, I could use a laptop to get everything and also to download the app on the phone. Everything has been outstanding right now. In the future, I would like to be able to have the remote thermostat from far away, so I could change the temperature of the AC via the phone. I feel very good knowing that I have the security system installed.

The Guardian system works fine and I’d recommend it. It has everything we were looking for and everything was fine with our purchase and installation experience.

I like Guardian way better than ADT. Guardian's customer service team sounds like they care. They’re always professional and courteous. They always help, and there is always someone there to answer the phone. The salespeople are trying to make you happy, and not trying to sell something on commission. They’re not pushy. They offered the product that they had, and they gave me the best price. They worked with me, and I like them very much. But they should advertise more because I don’t think enough people know about Guardian as a protection service. The installation was easy. I already had Guardian in the house when I moved there, and we upgraded it. I had a technician come out and do it, and they're very much appreciated.

I’ve had this for three years and it probably got a little bit better last year. But in the beginning, it was very hard dealing with them. It was ridiculous, even when trying to get someone that could help. Even with what I purchased, they didn’t know I was gonna need somebody in California and then there would be calling the manager. It was horrible. Everything finally got taken care of but I had to dish out extra money and that was another thing. It seemed like there were always fees attached to something even though I was paying the monthly fee already.

Guardian came and solicited us and we felt comfortable with them at the time. The sales representative who came to our home was typical and was very positive and outgoing about his product. I also liked their technicians. They have come out once or twice for an issue and one time for an add-on feature. The features offered in the system are sufficient. They are not cutting-edge technology, but they do what we want without being overly intrusive. We have extra sensors for low temperature and sewer back-up, so it is nice when you are away for a couple of days and in case you have a flood or you lose power, you will know that there is a problem ahead of time. The system works really well for us. It is simple and reliable, so that is what it comes to and I don't wanna have to worry about it so much. I've also had a really good, positive experience with their customer service.

I’ve been using Guardian Protection Services for around three years and just this last winter, I took the door sensor off, dropped it and one piece came apart. I couldn't put it back together and to make sure that I did get it put back on the door correctly, I called Guardian and they send a tech out to put it back on for us. While he was here, he thought he called Guardian, the main office where they can shut off any detection. While he was working on it, Guardian got a call that the back door was being tampered with, so they called 911. Then, 911 called me and I explained to them what was going on and just a couple of minutes later, an officer came to the house to make sure everything was okay which I assured him it was. I was impressed with the quick response. I would totally recommend Guardian Protection Services. I know that I can rely on them.

The builder who built my home said that they were working with Guardian Protection Services. They also said that Guardian did home security along with some home audio, like built-in speakers, and cameras on the outside of the home. As far as the audio goes, the surround sound is great. But, as far as some of the security equipment that I have, the camera at the front door and the lock that you can use through an app, I am not really happy with that. The quality looks nice, but the door lock doesn't work with the app. I've had several people out here and had charged me for them coming out to look at it, but it still does not work properly. As far as the app locking and unlocking the door, it says it is not locked sometimes when I lock it myself. Even after they send the tech out, it still wasn't working right, so they wanted me to log in and out of the app all the time to reset it, although I don't think I should have to do that.

We built a home in a new development and Guardian was offering a special deal at the time. My interactions with sales and customer service reps have been all good. Installing the system was quick and professional. I could have taken advantage of some additional services, but I'm very happy with everything so far. My experience with Guardian has been very good. We've had it for 18 years now. Both my wife and I are glad to have it. We could’ve switched many times, but we’re happy with our service.

Guardian came to the house to install my alarm system. The installer, Harry was great! Everything looks and works great! I will recommend this system to people I know. I’m very pleased! And very excited to use the system. Looks to be very easy to use.

I have tried to cancel my service understanding that I have to pay through my co tract date. I would like to pay lump sum for the time I have left to cancel. 5 months x my monthly fee. I am being told that if I cancel, I have to pay a $750 early cancellation fee. I am asking to pay off what is owed. They are already not monitoring my property. I can’t you defeat and why I can’t pay off what I owe to complete the contract and cancel.

I have subscribed to this company for years. The service is great and they have great customer service, something that is hard to find these days. They will work with you and hadn't gone up in price in years. I had called ADT when I moved here and their prices were just ridiculous.

I’ve been using Guardian Protection Services for four years and the cost is a little high but I like the technicians. They are knowledgeable. They do a good job as well as the personnel who answer the phones. They can answer most of the questions I have for them.

It's been almost 3 yrs since we were contracted into automatic payments from our bank. They have been out to our house 12 times in 3 yrs to fix our video and night systems. It would work then it wouldn't. I'm so stressed out and upset over this. Then they came out to try to fix it and charged me 560.00 to fix their system that didn't work and still doesn't, it works for a day or a week. They said it's internet problems. So there's 5 months left so we decided to FINALLY get rid of all the aggravation and they charged us all 5 months plus cancellation fee and the 590.00 for a service charge that didn't fix anything. So we ended up paying almost 1000.00 dollars to cancel a service that for 3 yrs hardly ever worked. So if you feel like spending a boatload of money and aggravation with very rude, ignorant, and disrespectful company the choice is yours. Good Luck!!

I have been using Guardian Protection services for few years. I wanted to upgrade the system but they are trying to charge me more than the device work for a monthly payment. As per my conversation just go with more advance system like RING (now bought by Amazon) to do more customization. Customer service is pretty awesome and not always after money or monthly payment. $10 month for 24x7 professional monitoring. I tested it for a months and very satisfied. Just don't pay $48 plus to Guardian. Totally not worth it.

Guardian Protection Services came to offer me the one special that they used to have at that moment and I decided to go with them. One time, they checked the equipment and they sent a technician. I had a very bad experience. He called me that he was gonna be working on the alarm system because something was wrong at that moment. He was very lazy. It was 11:00 o’clock, he was still working and he was in a bad mood. He pulled the wires instead of cutting them and he damaged the wall on the garage. He almost fell on top of my BMW which was parked inside. He also moved something on the garage door and it was impossible for me to take my car out so I had to wait for my husband.

When we bought our house, we met with somebody in Holland Mills as well as one of the Guardian people. They went over all the different stuff Guardian had to offer and we told the Guardian rep what we wanted. All of that was put in here and we pay 39.95 a month for the service. Every time we’ve called Guardian, they’ve helped us on the phone different times. The last time we got down, we tried everything and then they sent me over a person. He came out here and he fixed it right away. Having the system is good and I could push if I needed a medical, police, or fire. Also, knowing that it’s there and there's a little sign out front, it’s double protection for us. I’d recommend Guardian to anybody.

We built a new house and the new builder was associated with Guardian. The price seems right and it’s been a good experience. Everything was wired in during the build process and the Guardian technicians worked with the builder to get it all done. Everything works fine and it's way better than my old system. I have the app and we have a lot more cameras than we had before. In addition, their customer support is phenomenal. They are knowledgeable and helpful. Anytime I have questions or issues and try to add new features, they help me along the way, so it’s great and they should continue doing that.

I've always had good experiences with Guardian Protection Services. I use them for everything and the system has worked out well. At the time that I bought the system, I got whatever I thought was adequate and I didn't have any issues with them. They got a few more bells and whistles now and I'm thinking about upgrading my system. Their service is really good. I call them up for whatever I need and they are prompt and thorough. I like the service.