Guardian Protection Services

I got two of the keypads from Guardian Protection Services. I like the digital part, where the system's not on a phone line anymore. That's what really made up my mind to get this service. The guys explained the security system to me before they left, but I'm a hard learner. However, I'm trying to learn it. I tried to get out or come in. I got the system going and finally figured it out. So far, I'm doing real well and I like the system real well. The sales representative was very nice, knew what he was talking about, and was very good to explain everything, and that's another reason why I liked Guardian and got their service. The installer was nice, too, and he explained everything after he got the system installed. I was real satisfied with both of them.

We have been a Guardian customer for 15 to 20 years and I can tell you we have had great service. I tell people all the time that I don't know any other company that has a customer service, installation, and sales people that are more friendly and helpful than Guardian. The sales person that consulted with us for our first system and add-ins over the years just worked with us to install a system in our new home. I seldom feel like I'm being "sold" anything and always receive professional recommendation about new devices and my homes needs. I'd never use another security monitoring and installation company. If you wants great outside sales person ask for Dewey, there is no one better! All the techs are great too, customer service is unmatched.

I purchased a service package from Guardian Protection Services that includes all the doors and motions in the hall, smoke detectors, and glass break. The security service I had before didn't have the smoke detector, motion for the overhead door, and the glass breakage that I wanted. The installation guy was great and he explained to us good. Some of the stuff that the salesman had said we were gonna get weren't on his paper so he made sure that he checked with them and got it before he did anything. However, I'm having a problem shutting my alarm off on my tablet. But so far, the service is good.

DO NOT, UNDER ANY CIRCUMSTANCES SIGN A CONTRACT WITH GUARDIAN!!! When we decided to buy with Ryan Homes in Whitehall, PA they had us meet with their Guardian rep. Michael **. He assured us that we would have a window to decide whether or not to use their security services. We decided not to and informed him that we wouldn't be using them, but he got my wife to sign the contract under the false pretense that we wouldn't owe anything if the system weren't activated. After closing on the house, a Guardian Tech showed up to activate the system and we explained that we weren't having it activated. He left and the system stayed off. Two months later, we receive a bill for service and when we called to investigate we're told that we were under contract and that a multi-thousand cancellation fee would apply, even though the service is not active in our house, and never has been. BUYER BEWARE!!!

I have three alarms, door alarms, and a motion sensor because I don't want people breaking into my house without me knowing about it. So far, it's been all right with Guardian Protection Services.

Somebody from Guardian came to the door and my wife answered. And we got a service package that seemed to offer a little bit more than that the one we had before, which was Monitronics. We have voice activation and we're actually talking to somebody. So if something happens, somebody from Guardian is gonna activate through the system to speak to us, though not necessarily call us on the phone, which is good. The sales rep was fine and it took a while to get the system set up properly because we have a second area not attached in the house. We have a pool house where the alarm is connected to as well so it took a little bit of back and forth to get that set up right. But, eventually, I got it worked out. Installation was fine and there's no problem. They ran out of something so they had to come back and bring another one, but it was not a big deal and it went smoothly.

The salesperson of the builder of the house told me about Guardian who had come out and wired it. So I talked to Guardian and their two sales reps that came were very good, knowledgeable and personable. It made sense that all the features came bundled into one package. I'd recommend the Guardian Protection system. I had an issue before but they got it all fixed and now everything's working well. I'm very satisfied with the service so far.

We got the basic package with the smartphone from Guardian and it was easy to use. Moreover, the sales rep was polite, which was great. The installer was nice, friendly and he showed me how to use the system.

I bought the thing for the AC and for the doors, and a motion detector from Guardian Protection Services. I bought the one for the AC because the one that I had was broken, and we can adjust it from my car when I'm away. And when I go back, I can raise or lower the temperature. It's something beneficial for myself and my family. The sales rep was very kind and informative. He gave me all the details and wasn’t pushy. Their installation guy was nice and he installed everything faster than what he told me.

We got Guardian's security and burglar alarm. A utilities concierge had told me about them. The installation team was fine. They did what they were supposed to do and explained everything. The service is fine so far.

Guardian Protection Services got forced down my throat by Ryan Holmes. If I wanted any other protection, I had to go with them. Jason, the sales rep was excellent. He told me what it would include and what it was. Everything from an alarm system to speakers. He explained it to my wife and myself and that was fine. But when they came in and installed the HDMI cables, they cut five cables. I wasted $2,000 for it to get done. So I just want a wireless speaker system instead. During the installation, I’m not allowed to be there. It was a new construction. It would be great if somebody from Guardian can contact me to figure out why my HDMI ports don’t work and why I paid $2,000 for them to wire my house when none of the stuff works.

Our old system was outdated and we had problems with our landline before so we got Guardian's wireless system. We included the medical necklace, two fire detectors and the doors monitor in our service package. The installation team was great and overall, it was a good experience.

We've been pleased with Guardian Protection Services. No issues and I appreciate it. Yesterday we had power outage and the system alerted us. It read no power in our home and it's a nice feature. I'm happy with my experience so far. The sales representative has been easy to contact and the installation team showed us how to operate the device and cleaned up after themselves.

Right now, I have the service for burglary. I have requested smoke detection and carbon monoxide, and that would be taken care of this week. The sales reps were very nice. The young man who installed the system was very helpful and walked me through it step by step.

Guardian Protection salesman who came by did a very good service and was on time. Also, the installation team did a fast job and everything went well. The service package I got has been very good. It's a great product and so I’ve signed up with them for four years. Having it takes a lot of worries off me especially since I’m away from the house a lot.

We have been customers of Guardian for about 15 months with no issues. When the batteries died over the weekend on the door mount, we replaced them, but it still did not work. My wife called on Monday to ask for help... Incredibly difficult to get any information out of the customer service reps. They're indifferent to customer needs and make scheduling an appointment an arduous task - AND we actually found out today that all we had to do was push and hold a button to reset the device (couldn't customer service have provided that little bit of information on the first call??!) So we schedule service and are given the "four hour window" and are told we would be called in the morning to confirm an approximate time of arrival.

Morning comes and is almost gone; we call to inquire. "Don't know." says the rep. Can you check and see if someone has been assigned, etc., etc. as we are trying to plan the rest of the day. The rep finally tells my wife 11 AM and that she will receive a call when they are on their way. 10:30 - 30 minutes early, a technician shows up without a courtesy call.

The Technician takes a look, pushes and holds a reset button as he tells my wife, "This is all you had to do..." Come to find out, the lock tries to secure, but won't. Makes the same sound it always has, but won't lock now. Ends up showing as "jammed" on the control panel. The Technician says he's going to truck to call supervisor. Comes back, says, "You've got to get your door jamb fixed." My wife says it's always worked just fine, and he says, "I've said all I have to say," and walks off. My wife calls customer service. They "can't do anything..." and "you'll have to pay $$$ if you want to cancel..." No one in the entire process apologized for our inconvenience or demonstrated any degree of concern for us as a customer. This was the classic "feel like a number" experience. We'll be counting the days until the end of our contract.

The people that we bought the house from had Guardian, and so we just kept the service package they already had. I discussed with their sales guy about adding another motion detector in our basement. He told me that it would be free of charge if I signed the 3-year agreement. Then when I scheduled a date, I thought they would come out to talk further about the system. However, it turned out the be the installation date. When the installation guy got here, he had no record of that negotiation over the phone. So I did not get my motion detector. They were not very informative. I did call them let them know, but I ended up not minding it because it was gonna be a pain in the neck to deal with it.

Guardian Protection Services came as a bundle with my homeowner's package along with the mortgage and house insurance. The package includes the home security and they also did my internal data ports, the TV hook-ups, and their 5.1 sound system. I got it for security and convenience. I was able to speak to them as part of my design session and we had two sessions where we discussed the options that I would be taking. We just finished the installations and everything went well. I have peace of mind now that the system is installed.

I bought the service provided and so far I have been happy with it but the salesman that sold this to me made promises he did not keep and there were 2 other people interested in this service but I did not give them the salesman name that was here. I told them to go to the website. I am not sure if they did or not but not happy with promises that are not kept just to sell a system.

I've had Guardian Protection Services for about a year and a half now, and everything has been good. I have the motion camera so that if someone breaks in, I have evidence. The person from the installation team was clean, very polite, helpful.

Somebody came to my door and told me about Guardian Protection Services. I already had an alarm with a landline, but I was interested in going wireless. It got my attention. The salesman was very polite and their installer was nice and knowledgeable. I got a camera and a fire alarm and I'm able to view my home and set the alarm off and on from far away. Then I was outside the United States two weeks ago and I was able to arm and disarm my alarm from overseas. I'm working a lot, so it's something that I can view and see when my children are at home or when they come back from school. I didn't have that before. However, I'm paying $93 for three months on my old alarm, but now I'm paying $53 monthly for the new one.

The Guardian Protection Services sales rep was very friendly because my dad who answered the door doesn’t really talk to people if they don’t come off friendly. He explained the kind of service they offered and how we could benefit from it. We got their basic sensor alarm because of prior experience with home break-ins. We also asked about the video but it wasn't out yet. The guy who installed it did explain the system once he was done setting it up but he wasn't friendly. He didn’t want to answer questions while he was setting it up. Nevertheless, the whole thing’s been pretty good so far. Though we haven’t tried it out completely, we’re satisfied with it.

Initially had Guardian Protection Services installed when my home was built. Signed up for what I thought was a three year contract. Contract ended in January, I called today to cancel services, was shocked to learn that my contract had been auto renewed because I did not cancel before the period was up. And not just for 3 years but for 5! Why in the world would I agree to stay on for 5 additional years? I wouldn't. But they buried this language in a contract that I haven't looked at in three years. So now in order to get out of the contract I have to pay Guardian over $2400. This is laughable and a fraudulent practice. I am deeply disappointed and very unsatisfied.

The previous owner of our house had Guardian and they were happy with the service so they recommended them to us. We have the carbon monoxide alarm downstairs then the alarm goes straight to the police when it goes off. The system was already there and it was part of it so we thought we might as well use it. Their sales rep was very courteous, very nice and helped us immediately. The person that came out to check the alarm and show me how things work was awesome and very efficient. It's been great and I'm very happy with the service.

I have 2 business locations that have Guardian services, both accounts have door lock options (most important reason why I signed with Guardian), and both having trouble after 2 months service starts. Signal and functions are always problem, so when contact the customer service, they said I have to pay for the new lock and tech to come out to fix. What a scam. They provide the poor quality lock for my businesses, and saying it's was due to the harsh condition where the door lock was installed, they know it's for business when I sign up for the service, now they are saying I must pay the door lock. As business, if you can't provide the service, then you are breaching the contract, charging me service that I didn't receive, and when I say I am going to cancel and switch to other company that willing to take care my problem, they said I have to pay for the remaining of the contract in full for both accounts. This is scam, stay away.

We had a security system at our old house and we thought having pre-wired speakers would be nice so we got Guardian's alarm system for the house and then speakers and sound system in the basement. The sales reps were very helpful and nice. The installers set up the system quickly and explained how to use it.

My system from Guardian includes the glass break, the two-way touch screen monitor, and two doors, and an app on my phone as far as being able to disarm and arm. The installer was also very nice, honest, helpful and informative. I'm happy with the system other than the fact that they said I was gonna be able to get a camera and then when they got here, I had told them upfront that I have satellite internet and the salesman said that’s fine. It can work but they said it'd be a sporadic camera. I was going to drop my monthly rates based on the fact that I didn’t have a camera, but I really wanted that camera. And now, I have to get one on my own and tie into my system rather than theirs.

Another issue was when I was also told what my charge was gonna be and I wrote a check. They told me $50 so I gave them $50 check. I didn’t expect it to all of a sudden be for $60 because now I have that check for 50 and I was charged $60. And they were willing to say that they were gonna send me a $30 check because I got charged overdraft, because this was based on money that I have set in my savings account for retirement. Today, I looked at my account and I have a $50 charge from them on there. I called them and it's California and they say that nobody’s there this time. And that was the activation fee, which there was not supposed to be any. So now I'm waiting for a callback on that for them to reverse that. As it seems now, they can go in there every day and draw a fee.

We bought a KB Home and Guardian is the security system that’s throughout the neighborhood. I am extremely satisfied with it as of right now. It has the window break and motion sensors for the safety of my family.