Guardian Protection Services

Guardian Protection Services had a partnership with the construction company of the house. The security system was included in the total amount and then I put it in the mortgage, so it was convenient. I had two meetings at the construction company’s office at a model house, and we went through the options that would be available. The person explained to me how it worked, and then we decided on the options that we would like to have. It was not only protection service that we got from them. We also bought the central vacuum system and speakers to have sound in the house. Guardian offered that.

My Guardian system is just about the same as my previous one. The only thing I like with the one that I had is that if I open up a door, it would tell me that the front door was open. However, Guardian's system doesn't. But it's part of a package deal with the new house and they had some features that I didn’t have on my other system. Their customer service was great. The rep that came to my home also went over the features and did a good job explaining. I feel secure with Guardian's system.

I like Guardian very much. We had a new build and Guardian was what we were acquiring. Guardian did their own installation and their rep was very nice and knowledgeable. There was a walk through wherein he told me how everything worked, and he did a great job. I love the features on the system, the in-home music, the app on my phone so I can control stuff on my phone like arm it from the road, as well as the front door camera. I really like it. I like knowing that we've got cameras and that if we would need it then we have the documentation. My husband works out-of-town sometimes, so I have that extra coverage for when he's not here. With the world today, you never know, and it's nice to know that if anything would go down, stuff are in place and we've got everything covered.

I bought a new home and Guardian Protection Services was the only company available at the time. They installed the service on time and everything has been going well since. Customer service is really good as well. I recommend Guardian as a service provider.

I just bought a house and it had a previous security system that was not currently in use. I have service with Guardian on my commercial property, so I got them for my house as well. The Guardian salesman seemed like he cared and was being reasonable. There was a guy who came the first time and tried to install the security system. He got it started and did okay. But another guy came and he was better and was more experienced. I wanted a natural gas detector, and I was disappointed that Guardian doesn't have that ability to hook that into the alarm system. I'm also interested in a video surveillance but it wasn’t really what Guardian does. So, I was disappointed about that as well. But other than that, the quality of their equipment looks okay and I'm glad that I have it if I needed to turn it on.

Our friend recommended Guardian Protection Services. We got someone to install the system for us and it went pretty well. The installer finished around 2 hours, was professional and was able to explain everything. We had a lot of questions and he was patient with us and told us everything. We use the smartphone features every day and they are easy. I get anxious when I disarm the system before I go into our room and forget how to stop the alarm, but I feel more secure with the system.

I was shopping around for security services and I checked ADT, Brink's and Guardian. But Guardian stood out the most. It was a trustworthy business and the equipment that came with the package made me feel comfortable. My experience with them was awesome. The rep was a great guy. He was very friendly, kind and understanding. Miguel showed up to do the installation and he knocked it out pretty fast. And then he explained everything pretty slow. I prefer that the cost would be a little bit less but the quality of the equipment is amazing. Also, I have been using the smartphone features and they are awesome. Overall, Guardian did a great job and I appreciate it.

Guardian was provided with the building of our new home and their customer service was good. They went through everything, told us what the prices were gonna be, what the cost was gonna be for having extra stuff that we wanted put into our house, and were right on point with all of it. Everything was exactly the way we had asked. There was nothing hidden and there were no extra charges. They also installed a running time system and all of that works great. I like it.

I was told that we were better off going with Guardian because I could bundle it into the mortgage and they could get a better deal. The salesperson at Guardian was good. Although I'm a really busy person, he managed to reschedule and fit most as he could. The installation was easy, but the guy who came out to teach us how to use the Guardian was a little off with his instruction. He told us the code and showed the Guardian’s homepage, the website where I can change and add and it was all good. But he told us that when we would go out, we gotta put a code in every time we wanna arm and disarm, instead of just pressing the stay or away button. So, what I've been doing in a few days was press the away and then I press the code. So, it pretty much enabled the security system.

The house was installed with something and I asked our builder, "Who do I call to activate this thing?" They said, "One of these companies, Guardian or ADT." I called ADT a month before we closed on the house. I was just trying to get my ducks in a row. I told them what I needed and the guy was really short with me like he couldn't believe that I didn’t need service right now. He hung up abruptly. So, I called the Guardian's main number. They referred me to the local Guardian and I couldn't have been happier. The rep was pleasant and informative. And he worked with me on timing and budget. Everything was topnotch. After talking to him, there is no doubt. So far, our Guardian alert system is doing its thing and the quality of the equipment is fantastic. We got the IQ panel and it works exactly like it's supposed to. Even when the network's down, it does exactly what they said it would, so I'm happy. Guardian make me feel totally safe. We love it.

We've had our Guardian system for a couple of weeks now and so far it has been great. It was recommended by the builder. The installer came in, did quick work, and walked us through the system. He told us how it worked, and how to use it, and what we would expect. I arm and disarm the system by phone every night. I’ve also had a couple of people at the door that we’ve seen through the smartphone app.

Last year when I started building the house, the Guardian people were already here. We did our research and they were as good as any of the other companies. The rep was very nice, very informative and very helpful, so we were good. The installation team was in but we weren't here at all to look at what they did. It is a new home and the Guardian system has only been set up for about three weeks. But they have armed it and it is rocking and rolling right now. We have the Legrand system in here and it has been working really great. We have six speakers on the deck in the great room area. Then in the master bath and hallway area, we have speakers in there too. We did not put the system downstairs but whenever the Guardian tech was here to set it up to turn it on, he said it would be easy to get in our ceiling down here.

Guardian Protection Services came when we were building our house. They were combined with the builder and we needed some options in the building. We wanted the infrastructure so we had gotten it. We weren't thinking much of home security but that came with the deal. They did the installation before we moved in. And their customer service is good. We have motion detectors and a better sense of security, but we're still using and getting used to it.

The installation took a while, almost one and a half hours setting up, installation and the demo, but it was okay. They explained things thoroughly and the guy asked me to ask more questions. But I was busy and I was not able to spend much on it on that day. There are a lot of things that I need to know so I need to get a hands-on. They installed a board where I can set up the arming and disarming. They put the sensor on one of my walls and the speakers in my living room. They're working and most of the features are good. I installed the app and tried to use it one time. It dinged on me and the alarm kicked off. They called me to ask if I was okay and I said that I was testing. I'm still not clear on the system though and I need to go through the instructions again. But the system is good.

Everyone at Guardian Protection Services has been really friendly, very knowledgeable, and very helpful. The gentleman who installed and the gentleman who sold it to me were both really awesome. The installation took a couple of hours and it has been easy to get a hold of the reps when I had questions. The features have been good so far and the system has been working really well.

My daughter recommended Guardian Protection Services and they are the ones who handle my whole security and speaker system. Their rep was just here today and he hooked up my TV as it wasn’t hooked up to the speaker. The features offered in my system are good and I use it all the time. It’s easy to arm and disarm. My husband is not home during the week and since having Guardian Protection Services, I feel a lot safer.

The previous homeowner had a contract with Guardian Protection Services and I assumed the service and picked it up. It was just a matter of convenience. However, I was surprised with the $83 bill that became due this month given that when it was transferred, we had already agreed on a due date. They led me to believe that that was the due date I was locked in on. I was also surprised with it being so high and the reps explained that it had to be prorated because we didn’t get the due date. I really didn’t fully understand the explanation they gave. It vaguely made sense, but everything’s supposed to wash out and be okay next month.

We had Guardian when we lived in Ohio and we were forced to transfer services because of how much it's gonna cost us to buy out the contract. Now, we have Guardian again and we've had it for three years. They weren't helpful when we went to cancel my account from Ohio. They weren't understanding of my situation that we were getting moved after being in our home for a year. They sent me an email saying, "Well, here's the contract that you signed," and there was a big circle around the five-year part. I understand I signed the contract, but can you help me? Can we work our way around this? That was a really sour taste in my mouth. I didn't talk to them until we moved here to Texas.

The builder recommended Guardian Protection Services and both the sales and the customer service people were good. The installation was good and quick, and they answered all my questions. I got the basic package and it serves its purpose. So far, it's been pretty good. The smartphone features are convenient too. You'll know if you left the garage down or not. It comes in handy.

Guardian Protection Services was a little better in protection compared to other security systems. Their sales and customer service teams were polite and cooperative. They told us how to use the system and really educated us on everything that they did. It was very easy to get a hold of them if I had any concerns. All I had to do was contact them and ask any questions. The installation went very well plus, it was fast and easy. It took about 45 minutes and it took a little longer because they were setting up the screen but the features were all good.

Guardian Protection Services came as part of the house we purchased. They have a contract with the developer. I sat down with the rep for the installation of all the wiring in the house and he walked me through everything. I like the features that are offered in the security system of Guardian. I've been with them for a month now and they've had great service.

I talked to a Guardian sales rep and I was pretty impressed with everything they had. I then decided to try them out. I have friends that have other companies and Guardian had a better package for me. I customized my package where my front door can be unlocked and I changed the panel from the basic to their upgraded one. The quality of the equipment seems pretty good right now. Sometimes, it takes a little longer for the door to unlock using the smartphone feature but it seems to be doing all right to me. Also, I got my dad go with Guardian Protection Services too.

Guardian already takes care of one piece of our property so I'm already familiar with them. Then I went with them for the second property, which was a rental property. Prior to Guardian, I was with ADT and I like Guardian better. We wanted to do an upgrade and Guardian offers more interactive things on the internet side which were not offered by ADT so we switched. I had a good interaction with their reps and the installation was done by a one-man band who did a wonderful job. Guardian did a good follow-through and they were able to be flexible with when we had some extenuating circumstances with this last piece of property so I appreciate that. They did a fine job. All was good and everything is working correctly.

As it was offered through our builder, we got Guardian's service. We've had a good experience with their reps and the techs during installation were very good and helpful too.

A house is being built for me and the developer asked me whether I wanted to have Guardian for home protection. Also, a gentleman named Steve introduced me to Guardian. When I was getting my security system set up with Guardian Protection Services, I dealt with two representatives and they were both very good. The installation of the system went okay. I've had my Guardian security system for two weeks and the features of the system seem to be doing all right.

I used Guardian before so I was familiar with them. They had consistent service and I've never had a problem with them. And even when I had, their customer service answered all my questions to the fullest. They were friendly and they fulfilled the needs that I had. The installation of the system was easy. I had a problem installing a couple of my smart switches, but the technicians managed to get it done. And when they didn’t get it done that day, they came back. We scheduled and got it done. The installation took about eight hours. I got everything that I wanted in my package and my experience with Guardian Protection Services was great.

I just bought a new house and my house is fitted with one of those doorbell things that was provided by Guardian. I was told I didn't have to use Guardian, but it was recommended. Everybody at Guardian treated me nicely. I’ve only been recently experiencing an issue with my bill. I changed to get more of the basic package but I got charged for the fancier package, and they still haven’t been able to solve that problem so that has been a not great experience. When I go get somebody, they said that was when the billing office was off, so they would call me back the following day.

The technician who did the installation of our Guardian system was good and pretty courteous. However, they had to go twice because the little box that they put had a battery inside and it kept saying "low battery." But they've fixed it already and it’s working fine now. The features of our system are also pretty good.

I bought a house from Ryan Homes and Guardian Protection Services was the security company that they used, so I went with Guardian. Prior to using Guardian, I lived in an apartment and I didn't have another home security system. I spoke with a Guardian rep named Mike and the only thing I was disappointed with was that I have cats and before I decided to go with Guardian, he told me that my cats would be a problem. I was like, we've got a motion detection device and my cat has already set it off twice. So, now it was like we couldn’t even turn the alarm on because my cats would make it go off.

My Guardian was the system that was used previously, so it was convenient to go with them. The interactions with their reps, as well as the installation, went very well. We feel more secure by having the system and we are happy with the features. We are also using the smartphone features.