Guardian Protection Reviews

My experience with Guardian to date has been unbelievable. I have a larger home and was stuck with an extremely poor alarm company because we were always getting false alarms; to the point where it was very distressing because it happened all hours of the days/night with either low battery or insufficient communication to the hub.

Dan, Lacy, and Paul were all extremely helpful and provided excellent customer service and job expertise. Paul did an incredible job with the installation and explaining the system.

From start to finish, I couldn’t have asked for a more professional and courteous individual. He took the time to install everything and spent enough time making sure I knew how to use the system!

What a great positive experience having David ** as the tech expert who installed the Guardian Protection home security system in my home today. First I have to thank Teddy ** for arranging the installation as quickly as possible and for patiently explaining the details in the agreement and in answering my questions. David initially, communicated very well what he had to do and how the installation process would go. He answered my questions adequately and with enthusiasm. He was so energetic, professional, friendly and completed his work so competently and comprehensively. He was focused and went through his checklist to ensure he installed all the equipment I chose. In between, with a smile, he explained everything with skill and you can feel his love for the job and ability to articulate his message in a manner that is not overwhelming. My brother & his wife were present and they related well to David.

This morning just after 2 am severe thunderstorms and flooding came through the area. While my family and I were sleeping. At 2:36 am the alarm went off and told me that it was my basement flood warning. Less than a minute later Guardian called to check in on us because of the alarm. Thanks to the smart technology that is installed on my new home. My son and I was able to get everything under control. I’m Michigan sump pumps are not installed when these homes were built and that’s why I opted in for the flood sensors and water shut off device. Right now over half of the state is dealing with flooding but with Guardian my home is not just safe and secure, but dry with peace of mind.

My technician, Bob, was very professional and clearly described the functions of our security system. The product is very powerful and will certainly make us feel more secure in our new home.

Technician was prompt, courteous and knowledgeable.

Very helpful and knowledgeable. Understanding of my cares and concerns of installing the cameras and system. Went above and beyond when installing to make presence look proper and professional.

The technician that helped me was great. I showed up on time. Did an outstanding job. He educated me on the process, and showed me how to operate the system.

We are so appreciative of the great service from our installers - Erkan and Greg. They did a great job. We are very pleased with the ease of use of our new Guardian Alarm System. We switched from another service provider that was ridden with problems from the beginning. This time No Problems! Thanks Erkan and Greg!

Service call to replace batteries and install new camera. Technician Anthony went above and beyond explaining his work and provided excellent service.

Guardian Security Technician Richard was very professional and knowledgeable. He figured out what was the issue and resolved it.

The technician was extremely knowledgeable. He took the time to explain everything to us. He did a wonderful job.

BE VERY CAREFUL. They don't just charge you a early cancel fee. They charge you for every month that it left up to 5 years, Customer for 3 and 1/2 years that wasn't good enough for them. They charged me the remainder of the months up to 5 years over a THOUSAND DOLLARS....

Mark was great! Extremely helpful and very knowledgeable.

My technician was terrific. He replaced my wired system with all new wireless alarms. He answered all of my questions and took the time to explain everything. I am impressed! Excellent job Guardian!

⭐⭐⭐⭐⭐. Anthony did an excellent job with our camera installation. He was professional, thorough, and took the time to clearly explain everything and make sure the system was set up properly. I’m very pleased with his service and would highly recommend him and Guardian Protection. Thank you, Anthony!

Excellent service. Tech completed the job and installed two new cameras and relocated the doorbell camera. Very cordial and professional.

I've worked with Anthony before and his professionalism and customer centered approach is second to none. He listens, sets expectations on what he will be doing, confirms plans and finishes by making sure we review what is done and shows us how to use the system. You can tell he loves his work. I have been with Guardian for over 12 years and one of the main reasons for coming back is because of people like Anthony. Thank you Anthony for doing such a great job again!!!!

To be sure, the workers, connections and staff are excellent! But cancelling after contract is over is a chore. I wrote and called but am still getting bills. The service line number no longer works and I disconnected all service on my end years ago. They are not providing me anything for years now. I just waited till contract end (calling them regularly to ensure they knew I would not renew). Yet they persist in billing me. Kind of needy admin for a company with great service. Can someone get me to someone in the company that can fix this?

Anthony, an extremely experienced and skilled installer of Guardian, fixed the ongoing problem we'd had with our doorbell camera, which frequently needed a reboot. He reviewed our system, looking into all components, making sure EVERYTHING was set up correctly and also, upgraded our camera doorbell. All works as it should with even better views and notifications, eliminating what used to be annoying. Anthony was on time, answered all our questions and was so nice. He's been the best service man we've had! THANK YOU ANTHONY!

Great experience! Caleb was knowledgeable and friendly. He took the time to set up everything on my phone and answered all questions. This was very refreshing to get someone that actually cared about what he was doing and to want to make the customer happy.

Wonderful experience, start to finish. Our sales guy, Jim, was respectful and asked thoughtful questions to determine what our needs were for a security system. When our timeline for a decision was delayed, he was understanding and kept contact without being pushy. Our installer, Betsy, was phenomenal. She was friendly, answered our questions, and gave honest advice/feedback on our preferences. We felt heard, and when the install was completed, we had a strong confidence in how to use all the features in our system.

My technician was friendly and patient. He did an amazing job with installing my security camera in my backyard.

Xavier was amazing. Great communication, set payment expectations perfectly, installed everything SUPER clean (barely visible) like I asked, and was just generally pleasant and friendly. Exactly what I’d expect out of an experienced field tech. I’ll be requesting him every time now.

Joel did a great job in identifying and fixing the problems with our system. He was pleasant and knowledgeable. Thanks for the fine service Guardian.

Really smooth experience. We originally had another technician but they called off and guardian was super transparent about the entire process and timing of the installation. They were able to accommodate and get another technician out here same day. Great experience. Super easy.

When I burnt our dinner and the fire alarms were activated, Guardian called to confirm that we were okay and I told them that dinner was useless. Ten minutes later they called back to confirm that I burnt dinner and they sent us a Domino's order to replace the dinner I ruined. Thank you Guardian for providing excellent customer service.

Fantastic service! Paul, who installed our new system, was friendly, professional, patient and responded to every question. Highly recommend Guardian!

Signed on originally with another company and Guardian took over and it was the worst thing ever. They put us in a five-year contract that we knew nothing about and now we moved out of state and we are being forced to still pay. Hate that they took over the company that we originally went with. Terrible customer service. No one knew how to pull up our info. Terrible company.

Guardian was very responsive to fixing the issue with my panel. Mike was awesome and great the learn a thing or two about my system from him.

Our experience was great! Although we already have a Guardian system in our Parrish home. These two installers were so nice and did a great job. Would have Tyler and Dave back at the house anytime. Such nice guys and very knowledgeable.

Superior service. My technician was very professional and friendly. Diagnosed the problems quickly and replaced the doorbell camera and a battery in a motion detector. Terrific install on the doorbell. Nice and professional. Tested the entire system to check all the other sensors. Did a software update on the panel. Couldn’t be happier with Guardian and this service professional that came today.

Excellent service from start to finish. I wasn’t exactly sure what I wanted at first, but Guardian was patient, professional, and very helpful throughout the process. They assessed my home, listened to my needs, and recommended the best setup for me. The technician was excellent, and I am extremely pleased with the results. Highly recommend.

Our technician Stephen was great. He was super informative, helpful and professional. He made sure I understood all the ins and outs of how to utilize the system and app as well. He gave me step by step of the installation along with the whys behind it.

Communication was great. The installer was fantastic and very knowledgeable. Timelines were better than expected. Very easy to use the application and home setup equipment. I would highly recommend if you’re shopping for a total home security system.

I would like to commend Rachelle for her Outstanding dedication and service, I’ve been with Guardian for over 20 years and she is by far the best technician that I’ve ever worked with, She goes above and beyond to make sure you are happy with her services. SHE’S THE BEST EVER!!

Guardian Technician was professional in every way; polite, knowledgeable, an excellent representative for the company. He replaced the old malfunctioning #2 alarm control pad. He also integrated the new pad with the master control pad so there is no reliance on the wifi signal. Result - better reliability. ejb

We were having multiple issues with our alarm system. Stephen was amazing! Very professional and knowledgeable. Thank you for resolving our issue so quickly. Would definitely recommend to my friends and family.

Guardian Security came to our home and checked our security system and smoke alarms to confirm everything was in working order. They put fresh batteries in as well. We also had 2 carbon monoxide detectors installed. Great service by Chris!