Guardian Protection Reviews

We had a great experience with our technician, Stephen. He was phenomenal! So informative, personable, and trustworthy. He made this a painless process. He had been out a few years before and remembered everything about our first service appointment. Didn't pressure us to buy, but guided and let the useless happen organically.

Technician Vaughn was professional, friendly, and knowledgeable about the ongoing issues I have encountered with my security system and service. He was methodical and meticulous with addressing each issue with the system. Vaughn educated us on what he was doing and helped us to learn about the system. He allowed us to be involved with the process and ensured we understood the findings. He informed us that he will conduct monitoring of the system to determine if there are any unresolved problems. He provided outstanding service and support. I highly recommend him to everyone!!

Dad and I got Guardian. We had them for years and we just upgraded and I tell you the service was amazing. I have no complaints. The tech explained everything to a T. The lady on the phone helped us with everything. We even have guardian at our restaurant as well.

Nice workman. On time, very nice. Used appropriate in-house slippers. Took time to train me on the app on my phone and showed me how the system operates outdoors. He was on time, he took time just to talk to me about the issues that I face with feeling safe and how the Guardian Protection system can help with that. He reviewed my entire system since I've had it since 2000.

I was pleased with your help, but I can't afford the monthly payment. I unsubscribed a while back but you are still charging me. I would appreciate it if you would take me off of your subscription and refund the money for the last two months. If I find a way later to be able to use you again I will re-subscribe. Thank you for your service, understanding and help. I do hope to be able to afford your services again. Please have a blessed day and thank you for your support.

Support. My name is Mark **. We had a scheduled appointment today. I took off a whole day for this appointment, I waited all day, and no one showed up or called me that they were not coming, I didn't find out till I called asking about my appointment (this is unacceptable). I have a security system that is not working, recorders that are not working and bad service. We will not be paying for any more service. Mark

Horrible experience, they tricked my disable husband veteran into signing at 60 month contract when we told them we wouldn’t be at our place for more then 3 years. They also assured us that they have locations all over the country. Also upon installation we didn’t know we had a 3rd party person who made us watch his autistic child. So we go to cancel our service since we are moving and they weren’t offered where we were moving. They told us it would be 1200 to cancel. I was able to talk them down to 660 but they refused to reduce it anymore. Even after explaining my husband was a disabled veteran and was tricked into signing the contract.

We have had Guardian for a year and have not been protected since day 1. The cameras are of low quality and do not capture actual meaningful events. The backyard camera in out backyard did not capture our daughter tripping into our fire pit in broad day light because it was over the 30 second time limit. The garage camera did not even trigger when someone broke into our car parked in the driveway, BUT our neighbor’s camera was able to provide video of the thief coming into our yard and accessing the car across the street.

Hello, I am really distressed working with Guardian. I find their customer service not helping nor flexible in addressing my needs. I have a property in San Antonio but I live in California. Trying to schedule service or maintenance has become cumbersome. I have to find someone to be at the property for service but I cannot get an adequate timeframe. A window from 0800 to 4PM does not work for me. I am requesting a smaller window like 1100 to 1400 but they cannot guarantee that and will charge me for no show if they come before that time. Also, I do not like that their equipment because it runs via batteries even though it is hardwire. We had problems with the CO2 monitor as well as the panel.

I moved into a brand new construction NEIGHBORHOOD. All of the houses came pre-equipped with the Guardian security system (Doorbell Cam, touchpad, thermostat). All FREE for a 3 years via the builders. Because I am renting, CS says I have to pay monthly, for a system that has not even been activated by the owner, because I am the first person to reside in the home. This is ridiculous, because the entire neighborhood has the same system for FREE. I can’t even hear my doorbell ring because it is hooked with the system that has not been activated. I am flabbergasted and frustrated!!!!