Guardian Protection Services

I had a good experience with the reps from Guardian. I called and they came out right away and met with us. They walked us through what the system was, what they provided and what the costs were. Given the equipment that they were able to provide as well as the cost structure, it made sense that we get their service. The experience during installation was good as well. The guy who came out was professional and he told us what he was doing. He wasn’t there very long. He pulled all the stuff in and got us up and running. Our system has done everything we wanted to do and it's got good features like the ones for the smartphone.

I had Guardian in my old home. My account manager, who I was dealing with, was incredibly responsive. He worked to get me the equipment and the installation that I needed. I was building a new home and I never had any issues if I needed to add anything. He was definitely on top of it and helped me get exactly what I needed. The customer service went a long, long way as well. My sales rep went over and beyond to get our business. She was fantastic and amazing. I even have her number where I would call her for about anything. I got a call one day that somebody was coming out to do the final installation. We had scheduled that day and then I had to cancel because we weren't ready for it yet. And for some reason, it didn't get through the technician but he was heading out here. I got the voicemail and I'm trying to figure out who to call quickly. I called the rep, she handled it and got me rescheduled for the right time.

I had a new property and Guardian Protection Services was introduced to me. I liked their service and what they offered. Then the installers worked with my schedule. I thought that the installation was going to be four hours but I had additional stuff added so it took time. I could look at my doorbell and one of the cameras from my cell phone. I know what was going on and I feel protected and safe. I’d recommend Guardian. It was a great experience.

Guardian Protection Service was recommended by our home builder. When they came to install the garage door deal, one of the guys that installed it was a lot of help. He knew all the information about the system and he was very nice. He showed me how to use the system. He also showed me how to set it up on my phone. The smartphone's features are cool. I like that I can use the app for the garage door opener and set up the alarm. I love the system's features. They are very easy to use and set up. The system's quality seems very high-tech as well. I’ve already recommended Guardian Protection Services to a friend.

I've used Guardian Protection Services before, stopped for a little while, and then I went back to them. The equipment was already installed in my house. We've spent a good chunk of money on it but I couldn’t afford the monthly payments, so I stopped using it back then. The first rep that I spoke with was very helpful and she took her time in explaining a lot of things to me which I did appreciate. Also, the gentleman that came out and did the install was very polite and kind. However, I had a disagreement on the location of something, so I called someone else telling them that I didn’t feel that the equipment was going to be beneficial to me because of the location of the install in regards to how my house was positioned. So, Guardian opted to change my contract or my order to provide me with an additional item for basically the same cost and then it suited that concern about that blind spot. Guardian definitely did what they needed to do to help with that.

The interaction I had with the rep of Guardian when I was deciding what to get was good in a way but what got installed in my house was totally different than what we spoke with the rep. I had a fight with Guardian because they didn’t install the proper things that they promised me. The rep whom I spoke to left the company and my account was given to someone else. He just sent me an email saying that if I approve it, they could go ahead and install. And I said that I was fine with it because I had something in mind, so I thought that he might have covered everything. However, he didn’t. I had everything in the email. I was not thinking that I would have to pay anything because I had all the proofs but I still had to pay something to get the things right.

Guardian Protection Services did everything that they said they were going to do, so everything went smoothly. In addition, they’ve been very cooperative. Not only did they do the security work, but they also did the installation of a surround sound system and wired everything prior to having the sheetrock up. My only issue is between the brand-new TV from Best Buy and the wiring from Guardian. When I turn the television on I have to change everything right away. Meaning, I’m not getting the surround sound just by turning the TV on, which is what it should do. Every time I want to use it, I have to reset until the speakers work.

We've been with Guardian for the past five and a half years. We got a five-year contract with them when we bought our house. But then, we sold our house and moved into a different house which we worked with a different company. Still, we like Guardian, so we proposed the same deal that the other company was trying to offer us and Guardian was able to match it. The installers came out and they were knowledgeable people. My wife was home and according to her the installation was a great experience. Since then, everything has been good.

My contract term was 36 month. Now they showing second contract for 60 months. I dont know when this nightmare with this company is over. Remember this company automatically renew your contract without any warning. Please ask them the copy of your contract. You never know they want to keep you and bill you as long as possible. I will see them in small claim court soon.

I had Guardian in a previous home I lived in. When I moved, I called, checked them out, and got my system re-set up. I have an issue with some of my sensors that don't stick. They shake off of the doors from going open and closed, then I have to re-stick them. Other than that, I haven't had any problems with everything that came with it. Also, they called me every time my alarm went off, let me know if I needed anything, and if they needed to send anybody out. I’ve been happy with my service so far. I haven’t had too many problems and the ones that I did have, they took care of them in a nice and timely manner. So I'm satisfied and enjoying their service.

When we moved into the house in Pflugerville, there was a rep that came to our house and explained the whole Guardian Protection Services. The sales and customer service representatives at Guardian have been great and easy to contact. Kevin helped me move the service that I had at the house over in Pflugerville over to the current house with little to hardly any cost and no headaches. He helped me disable the modernizing for the old house and bringing it to the new house and it’s been wonderful working with him. We love the features in the system. We didn’t have the glass break and because we live out in the country sometimes, we get vacationers coming out there to the lake and we live close to the lake. So, we wanted some extra security and the technician explained everything, and he was very informative and convinced us to add that feature in.

Guardian Protection's sales team was great. They weren’t pushy and overselling their product. They met us and told us everything that was available and that they could do. They asked what we were looking for and they got the stuff that we wanted. It was great. The installer was awesome. He came in, got everything hooked up, and walked us through everything.

I did a little bit of research on alarm companies in Florida. In New Jersey, I used AT&T, and while I’m not living in my residence yet, the overall experience with Guardian Protection Services has been 100% better. The rep was the best. She was on top of everything and was very accommodating, especially knowing that I live out of state and that I had a timeframe to work with. The installer was wonderful and the installation was phenomenal. So far the equipment has been wonderful and I can’t wait until I move in. I have internet that I can use to see the pictures of who is coming in and out of the house. I’ve never seen anything like the features. It's wonderful. I feel very secure because every time my friend enters or lets a contractor into my home, I’m notified immediately of entry and exit, as well as the disarming and arming of the alarm.

I was solicited by one of the employees and I liked what he was offering, which was the Guardian Protection Services. The interactions with the sales rep were great. During the installation, the guy was very friendly and he was on time. And my wife was able to make it to her work, and so it was good. However, an alarm wouldn’t clear and I had to call back to get it done. The rep was able to come out the very next day and we got it done. I like the ability to be able to monitor my home remotely. Every time someone approaches my door, I get an alert, letting me know, and that's awesome.

I had Guardian Protection Services out at our business and I picked it up out there. Their reps were really good at what they were doing. I wasn’t here for the first installation and I had to have them come back to do another one and they showed me some features there. Overall, our experience with Guardian has been good and we're happy with them.

We had a new build home and Guardian Protection was offered by the builder. It was a package and we went with it. I've talked to a couple of their reps and it has been awesome so far. Also, the features are great. A lot of the wiring was set up before we were there and they had to come back and install the thermostat and the alarm system. We've had a great experience at this point and I hope that continues.

We had a Guardian Protection Services security system at work and I got my first security system for my home from them, too. They were the company that the previous owners of this property had. I saw the sign and I figured if it was their system, it might be a little simpler to go with them. The sales rep was possibly the best part. He was very polite, very patient and very knowledgeable about the different services that they offer. He didn’t have to transfer me to anyone until I decided to sign up.

We got a newly built home and Guardian came with the house being pre-installed. The system has everything that I'm used to. They're good features and we're good with what we have. We were using Protection 1 before which had almost the same features. There's a different panel but other than that, everything else is the same from the phone standpoint. The techs came out one time and had to fix some wires. So far everything seems to be working great. It's a good service and we feel very secure having it.

We had a security system before but we didn't get a plan for it for somebody to monitor it. We could set it and it would make a little noise if somebody was to open that door. But then after a period of time, it didn't work anymore. We moved from California to Texas and I had read some things that there was a lot of crime here, so I was really nervous about it. KB had Guardian when we built the home, and Guardian was going to put in the outlets for the cable and they do that in spring. So, we had the opportunity to talk to the rep. My husband looked into ADT and Guardian and compared them, and we went with Guardian since it was easier. They had him go to the studio to make all of the selections, which was convenient. Because I'm in a different place now, having Guardian makes a difference.

We have had Guardian for quite a few years now and I like their service. They are prompt and responsive if I need it. I also love the smartphone features and it makes my life easier.

Guardian Protection Services was the first home security system that we used. We went with them because they’re the only ones who could hardwire the system in the house at the same time we were building it so we didn’t have a choice. If I had to go with anybody else, it would have to be wireless. The sales guy gave us good ideas like where to put stuff and things. He helped us out a lot for us understand how to use the products and what is best to put where.

I have been a happy Guardian customer for years until now. I was interested in a video doorbell added to my Guardian services. After 2 requests, before they called me back, they told me I had to "upgrade" my present system - which was crap. I had just upgraded a year or two ago due to a storm. Tech arrived but couldn't install doorbell video but yet he "upgraded" my system. I was told no charge and he gave me a receipt to show it. Then, several weeks later, I received a $99.00 bill for the "upgraded" system. I called and ended up with a $99.00 bill and no video or new doorbell! Just another bill!!! Don't call Guardian for extra services! I have emailed, called and spoke to Supervisor to no avail. Can't wait till my contract expires so I can get rid of this "not customer oriented" company.

We've been with Guardian Protection since February. Our interaction with their sales reps was good. The installation was also good. The smartphone features are good too, but the ringing's a little loud when you're going in and out. But the system has given me a better sense of security. Like when I'm home by myself, I can at least hear if somebody is trying to come in. However, the pricing is now off since it's a lot higher. And we might end up canceling because it's coming out to be more than what we were quoted.

The interactions with Guardian's reps were smooth and clear. They were very informative and answered my questions clearly. Moreover, they walked me through the whole plan about the contract, the timeline, and the features. The installation went smoothly. The installers knew exactly what they were doing and they also walked me through the steps, the different features and how I can use all of the controls. The features were up to what I'm paying for. However, the connection between the smartphone app and the device itself takes a couple of minutes to connect. Nonetheless, I’ll be using that feature quite a lot every day and we have complete satisfaction in it. I'd tell friends to go for Guardian Protection Services.

We've had Guardian Protection Services for three years or so before we moved into the Leander home. We just transferred from one service address to the next. The brand-new townhome that we bought was prewired by another company. We just moved up from the Houston area and we didn’t have any other entity in mind. I didn’t even remember having a contract running from the first installation in Cedar Park. I thought it was just a month-to-month thing and when that came to light, we just went ahead and stayed with Guardian. They came in here and we added two glass breakage sensors. They also put in two keypads. The features are good.

I just bought the house and my loan officer said that Guardian Protection Services was a good company. I tried to make it very simple for myself and my husband, so I just went through them. I spoke with somebody from Guardian yesterday. I paid my bill and he explained to me that the bill was a little bit higher this month, which I didn’t even notice. He also told me that next month it will be different. The system is working well for us. I was thinking of getting cameras, but it was a little bit on the expensive side, so we’re gonna wait since we only just got the system. We have two panels in the house. I set the alarm at night and I take it off in the morning.

Guardian Protection Services had an association with my builder and was recommended. I had an in-home consultation while I was building the home and Guardian walked me through my options. They did the wiring and the security. The customer service rep handled the situation very well. They were knowledgeable and they gave me all the options. The installer set everything up for me, talked me through what I needed to do, and tested everything for me, so that went very well also. The technician was very knowledgeable and professional.

We moved to a new house and I wanted to secure the home. My aunt has had Guardian for a long time, and we went with it too. Their customer service was good and the installation was great. The installer was really friendly and he was good at his job. Everything's great with our system and I love the smartphone features. I work days but sometimes I work straight shifts, and my wife’s here alone, and I like to be able to look at the camera. I like it a lot and it makes me feel a lot better. I’m super happy with everything.

There was a security system in the house that I purchased but I never used it. Instead, I went with Guardian Protection Services. I signed up mainly for the fire and for the carbon monoxide. When I called them up, they set up an appointment to have a representative come out. His name was Scott and he was the greatest. He was super nice and very friendly. Then, another guy came out and did the installation. The existing system in the house ran off a landline and Guardian doesn't run off that so the other guy put in new equipment. He was awesome, very thorough, and very knowledgeable of their products. That part of my experience was very easy and both guys were able to answer any question I might have.

We used a different home security system in a different house and Guardian Protection Services is doing good so far compared to the previous one. The old system had issues because we were out in the country and we had a hard time connecting because of their cell tower. But our interaction with the Guardian sales representative was good. He explained everything and worked with us and showed us how to operate it. He did his job. I like the app on my phone. It’s very simple and awesome.