Guardian Protection

I have been a long time Guardian Protection customer. I have the service at my home (replaced ADT) and had it at a beach house. I went to get it for my business. What a mess. The person we dealt with said we had no credit even though we have approved credit with all of our vendors (including other utility services). Each time they said they checked, the rep sent back the wrong company name and addresses. We resent the correct information they repeatedly sent back the wrong info and said we had no credit.

I purchased a 1700.00 dining room table from Coleman Furniture and for that price I figured I better get the 5 year warranty with Guardian. After a year I had some pretty bad scratches and I called to file a claim. You can never get a hold of anyone. You have to do everything online which ok I can deal with that. But after several attempts and multiple pics of the deep scratches they denied my claim. What is this crappy insurance I'm paying for if they deny all your claims It's a total rip off !!! They take your hard earned money and pocket it. That's exactly what they do. They don't plan on honoring your claim. They are scammers and need to be put out of business. NEVER PURCHASE A WARRANTY WITH GUARDIAN PROTECTION. IT'S JUST A RIPOFF!!!

We built a new house in Indiana in 2018. The builder was Beazer Homes. Beazer gave us only two weeks to make all the choices about what we wanted--type of floor, cabinets, sinks, colors . . . . It was a very high pressure experience. One of the choices was whether we wanted to "modernize the wiring in the house for future technologies", such as streaming. We were interested in Ethernet and CAT5 wiring. We paid about $1500 for "the wiring". When we moved in, we were pleased that we could connect all of our devices to the home network via Ethernet, but we were surprised that a home security system was installed. We used the system for about 6 - 8 months and paid $45.99 per month. At that point we decided that the system was not worth $45.99/month.

We had a new built home that came pre-installed with Guardian Equipment. We decided to go with them because we didn't know any better. We didn't even shop around. After 5 years we were going to go with AT&T, but Guardian offered us some equipment discounts to stay with them and to save ourselves a hassle and installation fees we stayed with them. Technician brought different equipment than advertised, saying that better equipment will be available and all we had to do was ask for it. When we signed for equipment, like many young new home owners, we did not read the contract and signed up for another 5 years. Guardian customer service and the technician failed to mention the new 5 year contract...

PLEASE READ THIS IN FULL PRIOR TO WORKING WITH THIS COMPANY. These are things I desperately wish I knew prior to going into a 5 year contract with them. If I could give Guardian Protection zero stars I would. They don’t protect a damn thing. If you were in an actual emergency situation, you would be screwed. BUYER BEWARE.

This is hands down the worst Security System Company on the market. They falsified agreements, and lied about their capabilities of what they can do. The equipment often times out and does not work the way it should, I'm always having to retry connection in order to get visual, and when I do get visual the quality is something I'd expect from the 90s. When I brought the issue up to the company, I'm met with excuses, as well as a half *ssed attempt at trying to retain me as a customer. This is only 20 days of having the equipment.

This company misrepresented terms of the agreement. Did not mention penalty clause of 750 dollars for cancelling contract. They said they would put in window sensors and they did not. They put the door bell in the wrong place and I could not have a screen door installed because of it and they installed the entry pad in the opposite wall. Customer service people are not professional and do not come prepared. The fees are also misrepresented. DO NOT SIGN up with this company.

We were happy with our system for some time now, but the light has been turned on. The doorbell camera started to have issues. I called customer service several times about the issue. After being on the phone with them last Friday until after 11:00 PM, they sent a technician to try and correct it. He noted when he started he found the panel inside was not snapping in at the top. He called Guardian and suggested the camera be replaced due to the numerous failures. He also told them about the panel not snapping in. We were told the camera only had a 90 day warranty and would cost $280.00 to replace it. They did admit there was a flaw with the panel and would replace at no charge, but we would still have to pay a $75.00 service fee for the technician to come back and change it out.

Guardian protection set my fire alarm off and refused to turn it off even after I told them that my house was not on fire. Guardian turned the alarm off when fire department arrived, but then then Guardian set my fire alarm off same time the next day and refused to turn it off and offered to transfer me to customer service. I am a retired and disabled military veteran. This guardian company need to be brought up on fraud charges. Customer service told me that I am under a 30 month contract.

I bought a new house. Guardian had their equipment already in my new house. I decide to go with them since everything was there. They came in and installed extra 2 window monitors and a door switch. When the tech was done I signed electronically (iPad) for a 2 year contract. I paid every month not missing 1 payment. At the end of the 2 years they start to send me bills for their service. I called they said I signed for a 5 year agreement. I ask for the contracts. The signature and the initials are not mine. Doesn't even have the same letters as my name. They say I am Liable for the contract. I then ask ok how much to buy out. 895.00. I Would not recommend this company. My name is not on that contract. These people will ruin your credit. If they want their money I will for the early termination I will pay them 1 dollar a month. And charge them for storage of their equipment that they installed in my house.