Guardian Protection Reviews
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About Guardian Protection
Guardian Protection offers traditional home security technology and smart home features, including automated lights, locks, thermostats and garage doors. You can access these services from the Guardian app anywhere you have internet access. If an emergency happens, Guardian’s 24/7 professional monitoring center initiates responses for you.
- Installation included
- Customizable plans
- Smart home features
- Not available nationwide
- Early cancellation fee
Helpful Reviews
Our editor’s take
Guardian Protection has a wide selection of home security, automation and monitoring equipment, making it ideal for homeowners looking for anything from basic security to medical monitoring. The company does require contracts, however, and the lack of pricing transparency on its website makes it difficult to compare to its competitors.
Guardian Protection Reviews
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Popular Mentions
- 4,885,129 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,885,129 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 8, 2026
Anthony, an extremely experienced and skilled installer of Guardian, fixed the ongoing problem we'd had with our doorbell camera, which frequently needed a reboot. He reviewed our system, looking into all components, making sure EVERYTHING was set up correctly and also, upgraded our camera doorbell. All works as it should with even better views and notifications, eliminating what used to be annoying. Anthony was on time, answered all our questions and was so nice. He's been the best service man we've had! THANK YOU ANTHONY!
Thanks for taking the time to let us know what a great job Anthony did. Glad to hear you're loving your upgraded doorbell camera and that Anthony answered all of your questions. We agree, he is the ultimate pro when it comes to providing excellent service. Thanks for choosing Guardian Protection, Sandra. Have a great day!
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed April 30, 2026
Wonderful experience, start to finish. Our sales guy, Jim, was respectful and asked thoughtful questions to determine what our needs were for a security system. When our timeline for a decision was delayed, he was understanding and kept contact without being pushy. Our installer, Betsy, was phenomenal. She was friendly, answered our questions, and gave honest advice/feedback on our preferences. We felt heard, and when the install was completed, we had a strong confidence in how to use all the features in our system.
What a beautifully worded review. Thank you! We are so proud of our security sales consultants and how they take the time to understand our homeowners' unique security concerns and needs. And just as proud of our professional technicians who are super skilled in installing technology that detects and protects. We welcome you to the Guardian family, Lauren, and will strive to provide you peace of mind on which you can rely 24/7.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
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Reviewed April 15, 2026
This morning just after 2 am severe thunderstorms and flooding came through the area. While my family and I were sleeping. At 2:36 am the alarm went off and told me that it was my basement flood warning. Less than a minute later Guardian called to check in on us because of the alarm. Thanks to the smart technology that is installed on my new home. My son and I was able to get everything under control. I’m Michigan sump pumps are not installed when these homes were built and that’s why I opted in for the flood sensors and water shut off device. Right now over half of the state is dealing with flooding but with Guardian my home is not just safe and secure, but dry with peace of mind.
Cheers to you for making a smart decision. Cheers also for the property-saving technology that's built into Guardian Protection's smart home security system. Happy to know that your system's flood sensors and water shutoff device worked just as we planned. We are honored to protect you and your family. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed March 25, 2026
Superior service. My technician was very professional and friendly. Diagnosed the problems quickly and replaced the doorbell camera and a battery in a motion detector. Terrific install on the doorbell. Nice and professional. Tested the entire system to check all the other sensors. Did a software update on the panel. Couldn’t be happier with Guardian and this service professional that came today.
Thanks for taking the time to commend our service technician and his professionalism. Here's to enjoying the features of your video doorbell again! Thank you for being our customer since 2021. We look forward to continue providing your home with 24-hour monitored protection. Have a great day!
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed Feb. 27, 2026
20 years with Guardian Protection! We appreciate Xavier’s excellent service and professionalism. He’s punctual, courteous and respectful. Also he provided thorough instructions and shared industry best practices for maintaining and operating of our alarm system. We feel comfortable and confident knowing that every onsite and/or remote encounter with Guardian staff will be equally pleasant. Happy Day! The best protection company in Gainesville.
Thanks for reaching out! We are honored! Our job is to help protect you and your family. Glad to hear that our professional technician and care team have contributed to your confidence in us. The instructions and best practices that Xavier took the time to share during your service appointment will be super helpful to you as you continue to maximize the benefits of your Guardian smart home security system. Thanks for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed May 16, 2026
To be sure, the workers, connections and staff are excellent! But cancelling after contract is over is a chore. I wrote and called but am still getting bills. The service line number no longer works and I disconnected all service on my end years ago. They are not providing me anything for years now. I just waited till contract end (calling them regularly to ensure they knew I would not renew). Yet they persist in billing me. Kind of needy admin for a company with great service. Can someone get me to someone in the company that can fix this?
Thank you for your feedback and for recognizing our team’s efforts. We’re sorry for any frustration you’ve experienced with your account. I see that you called May 16 and had your final payment processed which should resolve your issue. Per your prior request, we sent you a copy of the binding agreement that you signed. If you need anything further, please call us at 1.800.776.8328. We appreciate being able to help and wish you the best.
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed May 6, 2026
Great experience! Caleb was knowledgeable and friendly. He took the time to set up everything on my phone and answered all questions. This was very refreshing to get someone that actually cared about what he was doing and to want to make the customer happy.
Happy to hear that our professional technician was knowledgeable, friendly, and answered all of your questions in getting everything setup on your phone. I think you will find the Guardian Protection app a convenient feature in providing you with insight and control while helping to keep your home safe. Caleb will definitely appreciate your shoutout! Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed April 28, 2026
My technician was friendly and patient. He did an amazing job with installing my security camera in my backyard.
Congrats on adding an outdoor security camera to your Guardian system. Our backyards become more important to those of us who entertain, garden, and enjoy family time there in the spring/summer months. You'll appreciate the peace of mind that comes with the "eyes" of a camera. Glad our technician did an amazing job for you! We also want to say thank you for being a long-time Guardian customer. We are honored to be your partner in security.
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed April 27, 2026
Xavier was amazing. Great communication, set payment expectations perfectly, installed everything SUPER clean (barely visible) like I asked, and was just generally pleasant and friendly. Exactly what I’d expect out of an experienced field tech. I’ll be requesting him every time now.
Great to hear that our professional technician Xavier installed your security upgrades just as you wanted them. Our techs love their work and it's extremely gratifying when our valued customers take notice. Thank you for choosing Guardian Protection!
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
Reviewed April 24, 2026
Joel did a great job in identifying and fixing the problems with our system. He was pleasant and knowledgeable. Thanks for the fine service Guardian.
We're pleased to hear that our professional technician provided five-star service to you in servicing your system. Joel loves his work and is a valued Guardian employee. It is very nice to hear that you found him to be pleasant and knowledgeable while working at your home. Thank you for being a Guardian customer, Polly. Life is better when it's safe.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
How customers rated Guardian Protection
Customers who have left reviews on ConsumerAffairs have reported positive experiences with Guardian Protection’s service technicians, but 60% of reviewers had negative experiences with the company’s customer service. Reviews regarding installation and setup tend to be mixed, and customers have reported inconsistent experiences with the company’s website and app.
Our analysis of the reviews here on ConsumerAffairs surfaced the following trends:
- Customer Service is the most mentioned by reviewers and is about 60% negative.
- Reviewers tend to have mixed experiences with installation and setup.
- Reviewers tend to have negative experiences with contracts.
- Service technician experiences have been mostly positive.
- Online and app experiences have been inconsistent with reviewers.
- Customers have not mentioned shipping or delivery in the past five years.
- 2,040 people have found the reviews for Guardian Protection on ConsumerAffairs helpful.
How satisfied are reviewers with Guardian Protection?
| Star rating | High satisfaction | Neutral | Low satisfaction |
|---|---|---|---|
| 4.2 / 5 | 1,816 (77%) | 173 (7%) | 369 (16%) |
Service technicians: Excellent
Reviews for Guardian Protection on our site frequently mention positive experiences with the company's installation technicians. Customers have reported good customer service and that the system works well.
Customer service: Good
Customers who left reviews on ConsumerAffairs have praised the company for its responsive customer support, knowledgeable representatives, and professionalism in handling issues.
Some customers have expressed frustration with unexpected charges, difficulty canceling their service, and issues with billing, but Guardian Protection has a good reputation for customer service overall.
Installation and setup: Fair
Experiences with Guardian Protection's installation and setup have been mixed, according to reviews on our site. Many customers have reported positive experiences with knowledgeable and efficient installation technicians who provided helpful guidance throughout the process.
Other customers have experienced delays or issues with scheduling, however, and some have reported that technicians were not adequately prepared or equipped to handle their specific needs.
Compare Guardian Protection to other security companies
| Company | Customer rating | Installation | Monitoring | Mandatory commitment* | Equipment package costs | Monitoring costs | |
|---|---|---|---|---|---|---|---|
Guardian Protection | Learn More | 4.1 | Professional | Required | 36 to 60 months | Not disclosed | Not disclosed |
 ADT | Get a Quote | 4.2 | Professional or DIY | Required with professional installation | 1 to 36 months | Starting at $199 to $1,233.97 | Starting at $24.99 |
 Vivint | Get a Quote | 4.5 | Professional or DIY | - | 1 to 60 months | Starting at $349.99 | Starting at $29.99 |
Guardian Protection equipment and monitoring
Guardian Protection offers nine different equipment packages, most of which are themed around lifestyles. The company offers a quiz to help you find the right package, but, unlike many of its competitors, does not include pricing on its site. Instead, you must contact the company for a free quote.
All plans come with 24/7 professional monitoring and free installation.
Guardian Protection equipment packages
Many of Guardian Protection's equipment packages combine a mix of security and home automation features. Our table provides a side-by-side comparison of the company's nine plans to help you find the best home security package for your needs.
| Bachelor(ette) Pad | Burglar Buster | Family First | Frequent Flyer | Healthy (Green) Home | Home Security Essentials | Pet Parent | Protect My Parents | The Works | |
|---|---|---|---|---|---|---|---|---|---|
| Guardian IQ panel | |||||||||
| Door/window sensors | 3 | 3 | 5 | 3 | 3 | 3 | 3 | 5 | 5 |
| Motion detector | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 2 | 1 |
| Glass break sensor | |||||||||
| Video doorbell | |||||||||
| Indoor camera | |||||||||
| Outdoor camera | |||||||||
| 110db siren | |||||||||
| Smoke detector | |||||||||
| Smoke/heat detector | 1 | 1 | 1 | 1 | 2 | 1 | 1 | ||
| CO detector | |||||||||
| Medical pendant | |||||||||
| Smart doorlock | |||||||||
| Smart lighting module | |||||||||
| Smart thermostat | |||||||||
| Room temperature sensors | |||||||||
| Smart garage door opener |
Guardian Protection cost
Guardian Protection’s plans start at $46.99 a month, but the company does not include specific pricing on its website. Instead, you must contact the company for a free quote. The company requires a three- to five-year contract.
FAQ
How do you install Guardian Protection equipment?
Guardian Protection security systems must be professionally installed. However, the company includes the installation fee in all home security packages. Guardian Protection’s technicians test your system to make sure it works properly. These installers also evaluate your property for weak security spots or areas of concern.
Is Guardian Protection available in my state?
Guardian Protection services are available in:
- Austin, Texas
- Baltimore, Maryland
- Charlotte, North Carolina
- Cincinnati
- Cleveland
- Columbus, Ohio
- Indianapolis
- Millsboro, Delaware
- Orlando, Florida
- Philadelphia
- Pittsburgh
- Raleigh, North Carolina
- San Antonio
- Tampa Bay area
- Washington, D.C.
- Youngstown, Ohio
How do you cancel Guardian Protection services?
Contact Guardian Protection directly if you wish to cancel a Guardian Protection service contract, but be aware the company charges an early termination fee on most plans.
Still have questions?
Is Guardian Protection legit?
Guardian Protection offers a variety of home security packages that can be customized to your home, needs and lifestyle. The company includes professional installation services with its packages, and its line of products includes smart home connectivity. Guardian Protection’s service area is limited to select parts of the U.S., however.
Guardian Protection Company Information
- Company Name:
- Guardian Protection
- Company Type:
- Private
- Year Founded:
- 1950
- Address:
- 174 Thorn Hill Road
- State/Province:
- PA
- Postal Code:
- 15086
- Country:
- United States
- Website:
- www.guardianprotection.com