Guardian Protection

PLEASE READ THIS IN FULL PRIOR TO WORKING WITH THIS COMPANY. These are things I desperately wish I knew prior to going into a 5 year contract with them. If I could give Guardian Protection zero stars I would. They don’t protect a damn thing. If you were in an actual emergency situation, you would be screwed. BUYER BEWARE.

This is hands down the worst Security System Company on the market. They falsified agreements, and lied about their capabilities of what they can do. The equipment often times out and does not work the way it should, I'm always having to retry connection in order to get visual, and when I do get visual the quality is something I'd expect from the 90s. When I brought the issue up to the company, I'm met with excuses, as well as a half *ssed attempt at trying to retain me as a customer. This is only 20 days of having the equipment.

This company misrepresented terms of the agreement. Did not mention penalty clause of 750 dollars for cancelling contract. They said they would put in window sensors and they did not. They put the door bell in the wrong place and I could not have a screen door installed because of it and they installed the entry pad in the opposite wall. Customer service people are not professional and do not come prepared. The fees are also misrepresented. DO NOT SIGN up with this company.

We were happy with our system for some time now, but the light has been turned on. The doorbell camera started to have issues. I called customer service several times about the issue. After being on the phone with them last Friday until after 11:00 PM, they sent a technician to try and correct it. He noted when he started he found the panel inside was not snapping in at the top. He called Guardian and suggested the camera be replaced due to the numerous failures. He also told them about the panel not snapping in. We were told the camera only had a 90 day warranty and would cost $280.00 to replace it. They did admit there was a flaw with the panel and would replace at no charge, but we would still have to pay a $75.00 service fee for the technician to come back and change it out.

Guardian protection set my fire alarm off and refused to turn it off even after I told them that my house was not on fire. Guardian turned the alarm off when fire department arrived, but then then Guardian set my fire alarm off same time the next day and refused to turn it off and offered to transfer me to customer service. I am a retired and disabled military veteran. This guardian company need to be brought up on fraud charges. Customer service told me that I am under a 30 month contract.

I bought a new house. Guardian had their equipment already in my new house. I decide to go with them since everything was there. They came in and installed extra 2 window monitors and a door switch. When the tech was done I signed electronically (iPad) for a 2 year contract. I paid every month not missing 1 payment. At the end of the 2 years they start to send me bills for their service. I called they said I signed for a 5 year agreement. I ask for the contracts. The signature and the initials are not mine. Doesn't even have the same letters as my name. They say I am Liable for the contract. I then ask ok how much to buy out. 895.00. I Would not recommend this company. My name is not on that contract. These people will ruin your credit. If they want their money I will for the early termination I will pay them 1 dollar a month. And charge them for storage of their equipment that they installed in my house.

Guardian Protection has been pretty unsympathetic to our landlord selling our house and therefore not allowing us to renew our lease. We had a 3 year contract with Guardian, with 2.5 years already complete. The system was already setup by our owner. Our lease on the house was a year long but went month to month after the first year. Our landlord decided to sell the house in the hot market and gave us a 60-day written notice that our house was no longer available for rent. I attempted to cancel our contract with guardian. However, Guardian only gave us two options: Pay $750 cancelation fee or keep our monthly rate until the contract ended (approximately $300). I tried to explain that they would be charging us for a service we could no longer use because of circumstances outside our control.

This company is such a rip off. I got this service transferred to my name in November 2020 when I bought my home. Apparently that transfer was a 36-month commitment. I never use this service. I tried to cancel it in about April 2021 but was told I couldn't unless I paid a $750 fee. At that time, I was told that I had to pay that or just wait until the ONE YEAR contact was up. So I called today to make sure it wouldn't auto-renew. I then get told I have a 36-month commitment so I still have 25 months left. The rep again said I could pay a $750 cancellation fee. I then began asking what to do when I sell my home/PCS for the military. He said it would be installed in my next place or if I were going overseas, they would look at my orders to "possibly waive the termination fee." Possibly?!?

They are affordable and responsive. When they notice that something isn't quite right they will call you to ask if things are OK. I like how easy it is to use their system and how good their customer service representatives are on the phone.

Does not stay up to date. They continued to call an old phone number despite multiple notifications of a new number - this led to unnecessary police activity and fees. Has not updated system since it was installed.