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Vivint vs. Vector Security

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by Jessica Render ConsumerAffairs Research Team
Vivint Smart Home and Vector Security

What is the difference between Vivint and Vector Security?

Both Vivint and Vector Security specialize in professionally installed, custom-designed home security systems with smart-home integration and 24/7 monitoring. The two companies offer total home automation from a mobile app, but there are differences. When choosing between the two, it’s essential to know how they differ to find the one right for you.

Installation and cost

vivint home security logovector security logo
Installation typeProfessionalProfessional
Installation fee$49 to $199Included
Upfront costVaries based on equipment$0 to $149+
Trial periodNone listedOne-year warranty on equipment
Contract termsTypical contract is 60 months; month-to-month available with upfront equipment purchaseVaries
vivint home security logoProfessional$49 to $199Varies based on equipmentNone listedTypical contract is 60 months; month-to-month available with upfront equipment purchase
vector security logoProfessionalIncluded$0 to $149+One-year warranty on equipmentVaries

Monitoring plans and pricing

vivint home security logovector security logo
Monitoring price range$19.99 to $29.99+$44.95 to $69.95
Monitoring optionsProfessionalProfessional
Self-monitoringNot offered
Upgraded self-monitoringNot offered
24/7 professional monitoringStarting at $19.99Starting at $44.95
Upgraded professional monitoringCustom plans and packages available$69.95
vivint home security logo$19.99 to $29.99+ProfessionalNot offeredNot offeredStarting at $19.99Custom plans and packages available
vector security logo$44.95 to $69.95ProfessionalStarting at $44.95$69.95

Security equipment

vivint home security logovector security logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
SirenNot listed
Panic buttonVivint Emergency PendantMedical panic button
Yard sign
vivint home security logoWirelessIndoor and outdoor camerasVivint Emergency Pendant
vector security logoWirelessIndoor and outdoor camerasNot listedMedical panic button

Smart-home features

vivint home security logovector security logo
Smart locks
Smart lights
Smart thermostat
Garage door control
Temperature sensorNot listed
Water sensor
Smoke detector
CO detector
vivint home security logo
vector security logoNot listed

Technology

vivint home security logovector security logo
Mobile app
Mobile app monitoring
iOS rating4.64.7
Android rating4.43.9
Notification/alert optionsText and pushEmail, text and push
Home automation capabilities
Voice integration
Amazon Alexa
Google Home
Other integrationsNestSmart plugs
vivint home security logo4.64.4Text and pushNest
vector security logo4.73.9Email, text and pushSmart plugs

Reputation on ConsumerAffairs

vivint home security logovector security logo
Overall star rating4.84.6
Verified customer reviewsVivint reviewsVector Security reviews
vivint home security logo4.8Vivint reviews
vector security logo4.6Vector Security reviews

All information accurate as of publishing date.

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    Vivint

    Vivint offers fully integrated home security and smart-home automation with professional installation and 24/7 monitoring. The Vivint Smart Drive lets you capture continuous video recording from all your home cameras, store it for 30 days and access it from the app.

    Vivint devices include environmental sensors such as CO monitors, smoke detectors and flood sensors that send alerts. Vivint systems also feature Smart Deter technology that identifies real threats and deters them with light and sound.

    Vivint plans

    Vivint customizes all of the home security systems it sells and installs. Prices start at $1 per day and include 24/7 monitoring and professional installation. Call the company for a free consultation and quote.

    What Vivint customers say

    The Vivint Smart Home security system receives predominantly positive reviews from its customers. Customers mention the efficient installation and polite, professional service they received from the company. Many customers were also impressed that the technicians took the time to explain the system thoroughly and answer all their questions. There are some negative reviews about poor installation or equipment malfunctioning.

    We just switched from ADT!’ The door to door customer service we received was amazing! Chris and Trey were both very professional and timely. All of our questions were answered efficiently. Our set up is Awesome! So much More than we expected!!"

    Bernard of Columbia, SC

    Vector Security

    Vector Security offers customized home security systems with smart-home automation options. The company packages equipment, monitoring and installation to offer an all-inclusive monthly price. Customers can control their home security systems and smart-home devices from the company’s mobile app. Extra storage is available for video recording on up to eight cameras.

    Vector is mostly available in the Eastern and Southern U.S.

    Vector plans

    • Essential Security includes a wireless control panel, three door/window sensors, a motion detector, SecurityCare Plus, professional installation and professional monitoring.
    • The Home Automation package comes with a wireless control panel, three door/window sensors, a motion detector, SecurityCare Plus, the mobile app, an indoor camera, professional monitoring and professional installation.
    • Connected Home comes with a wireless control panel, three door/window sensors, a motion detector, SecurityCare Plus, the mobile app, a smart thermostat, an indoor camera, professional installation and professional monitoring.

    What Vector Security customers say

    Vector Security consistently earns 5-star reviews from their customers on ConsumerAffairs. Reviewers frequently mention the friendly and knowledgeable technicians who take the time to answer questions and explain how the system works. Most customers are happy with the product and the service, though some report they’ve received poor customer service and had trouble getting live help on the phone.

    The techs were great! We have used Vector in the past for other locations. The app is fantastic and convenient. The install techs were very professional, they went over everything with us and were quite patient answering all of our questions."

    Anne of Kingston, NY

    Bottom line: Vivint or Vector Security?

    Both Vivint and Vector Security provide customized home security solutions with plenty of options for smart-home integration, but if you live in the Western part of the country, Vector Security is not available in your area. Vivint is available nationwide, and every Vivint system features Smart Deter technology that identifies real threats and activates light and sound to deter would-be burglars on your property.

    • Vivint is best for customers nationwide who want professional installation and help selecting the best security and smart automation devices for their homes.
    • Vector Security is best for customers on the East Coast and in the South who want a personalized home security shopping experience, including custom options for smart-home automation.
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    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.