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Vector Security vs. Frontpoint

Profile picture of Jessica Render
by Jessica Render ConsumerAffairs Research Team
Vector Security and Frontpoint

What is the difference between Vector Security and Frontpoint?

Vector Security and Frontpoint are two home security companies that offer a wide range of products and services. Vector offers more affordable monitoring rates and allows customers to combine them with the monthly cost of their system, which can be a big selling point. Frontpoint has month-to-month contracts and free installation, plus a 30-day trial. When comparing these two companies, it’s important to know how you prefer to pay and what is important to you in contractual terms.

Installation and cost

vector security logofrontpoint logo
Installation typeProfessionalDIY
Installation feeIncludedNone
Upfront cost$0 to $149+$392.40 to $598.41 upfront; financing available
Trial periodOne-year warranty on equipment30-day risk-free guarantee
Contract termsVaries36 months, month-to-month available if equipment purchased upfront
vector security logoProfessionalIncluded$0 to $149+One-year warranty on equipmentVaries
frontpoint logoDIYNone$392.40 to $598.41 upfront; financing available30-day risk-free guarantee36 months, month-to-month available if equipment purchased upfront

Monitoring plans and pricing

vector security logofrontpoint logo
Monitoring price range$44.95 to $69.95$50/month
Monitoring optionsProfessionalProfessional
Self-monitoringNot offered
Upgraded self-monitoringNot offered
24/7 professional monitoringStarting at $44.95$50/month
Upgraded professional monitoring$69.95Not offered
vector security logo$44.95 to $69.95ProfessionalStarting at $44.95$69.95
frontpoint logo$50/monthProfessionalNot offeredNot offered$50/monthNot offered

Security equipment

vector security logofrontpoint logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
SirenNot listedNot listed
Panic buttonMedical panic buttonPanic pendant
Yard sign
vector security logoWirelessIndoor and outdoor camerasNot listedMedical panic button
frontpoint logoWirelessIndoor and outdoor camerasNot listedPanic pendant

Smart-home features

vector security logofrontpoint logo
Smart locks
Smart lights
Smart thermostat
Garage door controlNot listed
Temperature sensorNot listedNot listed
Water sensor
Smoke detector
CO detector
vector security logoNot listed
frontpoint logoNot listedNot listed

Technology

vector security logofrontpoint logo
Mobile app
Mobile app monitoring
iOS rating4.74.4
Android rating3.93.3
Notification/alert optionsEmail, text and pushEmail, text and push
Home automation capabilities
Voice integration
Amazon Alexa
Google Home
Other integrationsSmart plugsZ-Wave products
vector security logo4.73.9Email, text and pushSmart plugs
frontpoint logo4.43.3Email, text and pushZ-Wave products

Reputation on ConsumerAffairs

vector security logofrontpoint logo
Overall star rating4.64.0
Verified customer reviewsVector Security reviewsFrontpoint reviews
vector security logo4.6Vector Security reviews
frontpoint logo4.0Frontpoint reviews

All information accurate as of publishing date.

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    Vector Security

    Vector Security sells three home security packages that include monitoring and installation in the cost. The website is a bit clunky, making it difficult to see specifics about most products, but packages appear to have more products than many of its competitors. Vector is only available in some of the Eastern states, so its reach is pretty limited. Information about contracts is unclear on the site, but it seems they’re usually required.

    Vector Security packages

    • Essential Security: The Essential Security package includes a wireless control panel, three door/window sensors, a motion detector and a SecurityCare Plus warranty plan. This plan starts at $44.95 and includes monitoring and installation. There’s no upfront payment required with this option.
    • Home Automation: The Home Automation package offers the same security solutions as the Essential package and adds smart-home products, including access to the mobile app and a video camera. This plan starts at $59.95 per month and requires a $99 down payment.
    • Connected Home: The Connected Home package provides a full approach to automation and security. This package includes a control panel, three door/window sensors, a motion detector, a video camera, a smart thermostat, a door lock and mobile support. This package starts at $69.95 per month and requires $149 down.

    What Vector Security customers say

    Vector Security systems garner many positive reviews from their customers. Overall, reviewers say they are pleased with the product and service and feel that Vector is a reliable company. A number of reviews mention the excellent work of the technicians who perform friendly and efficient work. Some customers have experienced issues with equipment that doesn’t work.

    Current customer for over 20 years. The service is reliable and prompt during alarms. Our updated installation went extremely well. The installation technician was well trained and very knowledgeable. He answered all our questions and took the time to explain in detail all the necessary steps to operate the system."

    Don of Ashland, OH

    Frontpoint

    Frontpoint is a well-rounded home security company that offers nearly every type of product on the market. It also offers month-to-month contracts and a 30-day trial. Monitoring is a little bit more expensive than with some competitors, but the monitoring plan includes additional features like unique user codes and geo-notifications.

    You can purchase Frontpoint’s equipment upfront and opt for a month-to-month contract or finance the equipment over the life of a three-year monitoring contract.

    Frontpoint equipment

    • Build Your Own systems come with a Frontpoint hub and keypad. Additional equipment, including cameras, smoke and heat sensors, glass break detectors and home automation devices, can be added for an extra cost.
    • The Safehouse, Frontpoint’s most basic package, includes a Frontpoint hub and keypad, a motion sensor, two door/window sensors, a yard sign and three window decals.
    • The Bunker comes with a Frontpoint hub and keypad, three door/window sensors, an indoor camera, a motion sensor, a smoke and heat sensor, a yard sign and three window decals.
    • The Fortress is Frontpoint’s most comprehensive package. It comes with a Frontpoint hub and keypad, two motion sensors, six door/window sensors, an indoor camera, a smoke and heat sensor, a yard sign and three window decals.

    What Frontpoint customers say

    Many Frontpoint customers give the company favorable reviews, citing the ease of installation and helpful customer service they received when they needed help. A few customers commented negatively on the company’s confusing cancellation policies, which they say led to being unfairly overcharged. However, most customers felt they received good service from Frontpoint representatives and were happy with the product.

    I was looking at something that was easy where I could scale it up or scale it down depending on what I needed for it and Frontpoint seemed to be one of the better rated ones at the time. I've had the system probably 5 years now and the service is great. The customer service part was stellar..."

    Patrick of View Park, CA

    Bottom line: Vector Security or Frontpoint?

    Vector offers unique streamlined capabilities when it comes to monthly payments, although information about contracts is very limited. Frontpoint is very clear about its options. Both companies provide good solutions that fit a variety of home designs and can be tailored to fit more specific needs.

    • Vector Security is best for someone who prefers to pay monthly for their system and wants to work with professionals when choosing and installing a system.
    • Frontpoint is best for customers who prioritize a no-contract option that comes with a large set of features.
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    Profile picture of Jessica Render
    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.