Vector Security

We had a brand new security alarm system installed on December 4th, 2021, by Vector Security in Poughkeepsie, NY. About a week after the installation, one of the window alarms did not function. We called the company and during a very busy time of the year, they were able to talk to one of their young technicians, OSMOND, about this issue. Osmond was very kind enough to volunteer and in spite of his busy schedule, took the time to go out of his way and come over to our house early morning and correct the issue.

I chose Vector because I already had Vector. I am incredibly pleased with the services provided by Kevin. He explained everything to me in advance so that I had sufficient information to make my decisions. He explained everything at the end so that I could quickly and easily understand the system. What I was most impressed with, however, was how he understood what I needed and what would matter to me as he placed the cameras and armed the system. I have the appropriate views from the cameras and I feel that it is very much worth the time and expense. I have always been pleased with the service provided by Vector, but Kevin really took everything above and beyond the service level that I experienced before. It truly was outstanding, outstanding service. I feel much safer now. Thank you for sending someone so expert with the system.

I chose Vector Security because they are known for being one of the top companies in the world. This was a new installation for me, it was an amazing experience. My representative John was so awesome, very professional, prompt, courteous, patient and very understanding. He took the extra time to sit down with me to explain the system so that I understood it well before leaving. The cost of the security system was very reasonable vs the other security system (ADT) that I have had for over 4 plus years.

Josh arrived promptly at the promised time, he also called 30 min prior to arriving. Josh was very nice and professional. He updated our system from a 2 Gig radio system to a 4 Gig system and he installed a new door lock with keypad. I was very please with his patience with me. He made me aware of the Vector App and helped me through the set up of the app. He also answered all my many questions and did not make me feel he was rushed at all. I really did appreciate that. He also took the time to make sure each of my less than 10 employees, knew how to use the new keypad lock and let each of them try it out before he left. Probably a couple of hours after he left my office, I had a few questions about some paperwork he left me. I texted him to ask him to call me back at his convenience as I had questions. He called me back almost immediately and answered my questions. Y'all need to hang onto him!

We have been with Vector Security for many years and we always have good things to say about our service. Chris came today to install our new panel, replace the batteries and install a doorbell camera. Over the many years we have been with Vector I always request Chris to take care of our system. I asked especially for him because he does such a good job, he answers all our questions when showing us how everything works, he is very nice and courteous and we feel very comfortable having him in our home. He cleans everything up before leaves and makes sure we are satisfied with his work. We have always had great experiences with Vector they respond very quickly and it is a pleasure to deal with their employees. We highly recommend them.

We need batteries in the wall Vector unit. We called for help and the rep told us they did not know how to open it. Please help us in telling us how to open the unit to change the battery. The beeping continues. That you.

Nick was Awesome! He was on time, actually little early, professional, knowledgeable, and friendly demeanor as well. Very good technician and completed work neatly and a timely manner as well! Really like the Vector App and cameras. Great picture quality and user friendly too.

Very pleased with our salesman Rick. Would definitely recommended Vector Security for friends and family. Curtis our tech was great with explaining our needs. I wish we would of done this sooner. I had many security companies prior to Vector giving me quotes very happy with your pricing. Thank you Vector Security!

I chose Vector as I was dissatisfied with the security company I had. A neighbor, who is a retired FBI agent, recommended Vector. I felt this was an excellent recommendation so I switched. I'm very happy with Vector as they responded within minutes when they receive an alarm. Today, I needed a Certificate of Monitoring Certificate for my home insurance company. Davenna ** responded immediately. Great service!

I choose Vector because they were a very good company, but recently it has changed. My doorbell camera have not working now for 4 months. I put in two trouble tickets, the first one no one responded, the second someone called and left a msg that I couldn’t understand the msg. I really wish I can get this taken care of soon. Thank you!