Vector Security Reviews

12 years ago, I came to Portsmouth to live and I was interested in getting a security system that would make me feel safe. My neighbors recommended Vector Security and I have felt safe these past 12 years. First of all, they were very helpful in offering options to provide me with the best plan for my safety and my budget. Second, the service department was always ready and willing to help me, even in the middle of the night. Every couple of years, when the time came for a new battery, the sound of the beeping definitely alerted me to this issue. Of course, it always happened in the middle of the night when I was trying to sleep. But I would always call the Service department and they would help me to find a way to silence the beeping and then ship me the new battery.

I have been a Vector customer for about 15 months. I am pleased with the service. Recently, I had a problem with a door, due to repairman for the door knocking the alarm piece off the door while working on the sliding glass door. It didn't see the door after that. The Service pro was Wayne **. He had come prior to this call and he evaluated the problem and I will have a repairman return this week to finish the process with new components. I have been very pleased with all the customer service I have received from Vector. They answer my questions and help me resolve any issues,

This comment is just to reinforce my personal perspective about vector security. We are long time customers of Vector Security and I have to say that your company has the best customer service that I received from any company. Whether it was for a cell phone or internet providers...etc I don't get handle around. The technician Clifton was very professional and prompt, so much so that when he called to state the time that he would get to our home (8am) I had make sure that everyone was up feed and dressed. That is unheard of for a Saturday morning appointment, I'm NOT complaining but you usually have to wait a few hours before anyone would show up. I really appreciate that because it help jump start our day. Once again thank you, thank you for such kind and prompt service. I would definitely recommend your company to our friends and family.

I chose Vector because I've had their services for well over 20 years (both residential and business). I have to come to trust and feel confident with their systems and very capable staff. This week's work was performed by Kevin, and required a big upgrade to a system that was 20 years old. Kevin did a spectacular job of changing out everything from the panels to the fire alarms and heat detectors. He is extremely knowledgeable, and I believe one of the remaining dinosaurs at Vector Security. I say this in the most endearing way, because without people that have the technical experience and expertise in all of the various systems that are out there, it would be simply put "a train wreck!"

Yesterday Andrew the sales manager stopped by to discuss installing a home security system. He was very nice and had excellent customer service. He was very detailed in explaining the setup and everything involved. I appreciated his willingness to work with me and his professionalism. Today, the technician Maurilio showed up early to set up the system. He was also very professional and went above and beyond what was expected when setting up the cameras and sensors. He helped me fix a fault outlet that was disabling the power to the dining room and he made sure that everything worked before leaving. He also made sure to explain everything to me and to ensure that I had a great understanding of how the system worked. Overall 10/10 customer service. I highly recommend using this company when installing a security system.

John was a great tech. He helped me with my education of the security sys And any quest I had about it. He helped set up my app that was never on my devices before and allowed me to arm and disarm the alarm system so I will be able to do myself l. He was very professional and courteous.

Bob ** installed new panel to update & upgrade our current system. Bob also made recommendation to replace all smoke detectors - as he noted they were probably original to initial installation. Installation was successful, all devices discovered and working. I was able to VERY QUICKLY send remote commands from Virginia location to Delaware home. The new panel is noticeably quicker and more rapidly responsive. As usual - Bob is professional, knowledgeable and so easy to work with on any alarm issue we have!

I just want to let them know that if it wasn’t for Mr. John ** I wouldn’t be with Vector. I know John for 17yrs when he was with ADT, he is one damn great technician, I should know because I’ve been doing technical work for 38yrs for HVAC and I also am a mechanic for American Airlines. Overall I give John the best rating that you can have. Thank God Vector base him no one better than him. Thank you.

We have had Vector for 11 years and we wanted a smart lock due to our disability. The technician was very knowledgeable and was very helpful with the installation and instructions process. Dan was very helpful and knowledgeable as well as patient with this project. We were considering Amazon and getting the handyman to install it but I’m glad we went with you guys!

We received the best experience ever with a technician, the most impressive thing is that the tech was on time, very polite and professional. My husband had mentioned to me that he liked the way the tech took his time to explain to us about how the cameras were going to work and what we are going to be able to view from our doorbell. Due to the activity that is happening in our neighborhood, the front of our property is a very sensitive area. The tech did recommend an additional camera in the front which turned out to be a very satisfyingly. The view was incredible. Clifton you did a great job and thank you for helping us feel at ease.