Vector Security

Vector Security Reviews

Vector Security Reviews
4.3(14,781)
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Overall Rating4.3 out of 5
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About Vector Security Reviews

Vector Security has provided intelligent security solutions for more than 50 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services for residential, commercial and multisite customers. Vector Security assists with security consultations, installation, monitoring and service. It has nearly 400,000 customers.

Pros & Cons

Pros

  • System relocation options
  • Equipment warranty
  • Support for home automation

Cons

  • Strict cancellation policy
  • Not available in all states

Bottom Line

Vector Security offers three plans with varying levels of wireless technology. Although its cancellation process isn't ideal, the company provides an excellent warranty, and the home automation support is a huge positive.

Featured Reviews

Verified
West Columbia, SC

I am extremely pleased with the quality of service that I get... They listen and give you a security system that will exceed your expectations. The owner is very good at helping y...

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Verified
Canfield, OH

… Excellence with customer service, friendly, and professional. They explain everything I need to know. Help me with anything I need. My children were nervous without having an al...

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Our editor’s take on Vector Security

We recommend Vector Security for its smart-home automation, strong warranty and relocation services. It also has a solid lineup of equipment, including indoor and outdoor cameras. The biggest drawback is perhaps the cancellation policy, which could be more lenient; however, as a whole, we like Vector’s home alarm systems.

As with any service provider, individual experiences may vary and it is important to thoroughly research and evaluate the provider's reputation and customer service before making a decision.

How customers rated Vector

Vector Security is positively rated by verified customers overall. We’ve seen its star rating consistently improve over the past 12 months.

Positive reviews most frequently praise the company’s service technicians, installation and setup. However, some reviewers are unhappy with the customer service (more so in the last year than in previous years) and contracts.

How satisfied are reviewers with Vector Security?

Star ratingHigh satisfactionNeutralLow satisfaction
4.4 / 5 472 (85%) 9 (2%) 72 (13%)

Our analysis of the reviews shows the following trends:

  • Reviewers mention service technicians most often and almost always talk positively about them.
  • Sentiment around installation and setup has improved over the last year.
  • Vector's cameras have been mentioned less frequently compared to previous years.
  • Customer service has more negative mentions this past year vs. previous years.
  • Reviews about contracts are almost always negative.
  • Customers rarely mention smart devices.
  • The star rating for Vector has consistently improved over the past 12 months.
  • 2,400 people found our reviews of Vector Security helpful.

Service technicians: Excellent

Many customers have reported that the technicians are knowledgeable, professional and thorough in their installations and repairs. However, some customers have reported issues with scheduling appointments or difficulty reaching the customer service department.

Customer Service: Fair

Vector Security reviews on our site show mixed feedback on customer service interactions. Some describe positive experiences, with representatives being helpful and responsive to their needs. However, others seem frustrated with long wait times on the phone, unresponsive or unhelpful representatives, and difficulty resolving issues.

Installation and setup: Good

Some customers praise the company for their professional and efficient installation, as well as their user-friendly technology. However, some customers report issues with installation delays, confusing instructions and faulty equipment.


Compare Vector to other security companies

Rating# of reviewsInstallationMonitoringMandatory commitment*Equipment package costs before customizationMonitoring costs
Vector SecurityVector Security4.314,781 Professional installation included in package Required Varies Start at $99 Start at $46 Read Reviews
ADTADT4.514,813 Professional (included with online purchases) Required 36 months (60 months if financing equipment) Start at $599 to $1,387 $45.99 to $59.99 Read Reviews
VivintVivint4.730,339 Professional (included with online purchases) Required Typical contract is 60 months; month-to-month available with upfront equipment purchase Start at $997.99 to $2,827.92 $19.99-$29.99+ Read Reviews
*Does not include optional financing plans

Vector Security packages

Vector Security has three home security packages. The Essential Security plan is the simplest and most affordable plan. The Connected Home package is the most extensive and comes with additional equipment.

Upfront equipment costs start between $99 and $199, depending on the package you choose. Monitoring fees range from $46 per month to $64 per month. There’s no extra charge for professional installation.

Essential SecurityHome AutomationConnected Home
3 Door/Window Sensors
1 Motion Detector
SecurityCare Plus
Yard sign and window decals
Professional Installation
Professional Monitoring
Mobile Solutions
Video Doorbell w/Analytics
1 Door Lock
1 Thermostat

Additional Vector Security equipment

To learn more about the equipment pricing, it’s best to contact Vector for a quote.

vivint indoor video camera v522ir
Indoor Video Camera V522IR
vivint stream video recorder
Stream Video Recorder
vivint audio-video security camera
Audio-Video Security Camera

To see how equipment compares: Vector Security vs. Guardian Protection, Ring vs. Vector Security, Vector Security vs. Frontpoint and Vivint vs. Vector Security.

FAQ

What is Vector Security?

Vector Security is a home alarm and surveillance company. All systems include professional monitoring services from Vector Security-owned and -operated monitoring centers. Monitoring contracts range from 36 to 60 months. You can use mobile devices to access live video surveillance.

You can sign up for Vector Security by calling to schedule an appointment or by ordering online. A Vector Security representative will set up a time to come and install the system for you.

Where is Vector Security available?

Vector Security is licensed in the following states:

  • Alaska
  • Alabama
  • Arkansas
  • Arizona
  • California
  • Delaware 
  • Florida 
  • Georgia 
  • Hawaii
  • Iowa
  • Illinois
  • Louisiana
  • Massachusetts
  • Maryland
  • Michigan
  • North Carolina
  • North Dakota
  • New Jersey 
  • New Mexico
  • Nevada
  • New York 
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Tennessee
  • Texas
  • Utah 
  • Virginia 
  • Vermont
  • Washington
  • Washington, D.C. 
  • West Virginia 
  • Wyoming
Is Vector equipment compatible with Amazon Echo?

Yes, Vector equipment works with Amazon Echo, Google Home and Apple Siri.

How do I cancel Vector Security?

If you want to cancel service, you must send a 30-day cancellation notice to a Vector Security local branch. If you cancel before your contract is up, you will likely be subject to penalties such as equipment costs, an early termination fee and the costs for the remaining monthly monitoring fees.

Is there a Vector Security app?

Yes, there is a Vector Security app for both Apple and Android that lets you control and monitor your security system from your smartphone.

Vector Security Reviews

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2 featured reviews
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Page 1 Reviews 0 - 5
Verified purchase

Reviewed Aug. 24, 2023

12 years ago, I came to Portsmouth to live and I was interested in getting a security system that would make me feel safe. My neighbors recommended Vector Security and I have felt safe these past 12 years. First of all, they were very helpful in offering options to provide me with the best plan for my safety and my budget. Second, the service department was always ready and willing to help me, even in the middle of the night. Every couple of years, when the time came for a new battery, the sound of the beeping definitely alerted me to this issue. Of course, it always happened in the middle of the night when I was trying to sleep. But I would always call the Service department and they would help me to find a way to silence the beeping and then ship me the new battery.

Third, for the past 12 years, I always felt safe coming home to my house late at night. Vector Security gave me that peace of mind! I was not worried about someone breaking into my home without my knowledge. I would recommend Vector Security without hesitation! They have provided me with excellent service for these past 12 years.

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Response from Vector Security

Wow! Thank you for your loyalty to Vector Security; we appreciate recommendations from satisfied customers like you. We do have a referral program that offers incentives when you refer a new customer that signs with us. Contact your branch for details or visit https://www.vectorsecurity.com/customer/refer-a-friend.

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    Verified purchase
    Customer Service

    Reviewed Aug. 14, 2023

    I have been a Vector customer for about 15 months. I am pleased with the service. Recently, I had a problem with a door, due to repairman for the door knocking the alarm piece off the door while working on the sliding glass door. It didn't see the door after that. The Service pro was Wayne **. He had come prior to this call and he evaluated the problem and I will have a repairman return this week to finish the process with new components. I have been very pleased with all the customer service I have received from Vector. They answer my questions and help me resolve any issues,

    My most recent contact was with Robin **. She is amazing. Although I have had to wait to speak with Customer Service, Robin has been excellent. She listens, works on finding a good fit for the time and service and she has such a positive and helpful attitude. Robin is the kind of person every company should have in Customer Service. Thank you for hiring such wonderful people.

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    Response from Vector Security

    Thanks for your compliments about our team. We look forward to continuing to serve you. Have a great day!

    Verified purchase

    Reviewed July 26, 2023

    This comment is just to reinforce my personal perspective about vector security. We are long time customers of Vector Security and I have to say that your company has the best customer service that I received from any company. Whether it was for a cell phone or internet providers...etc I don't get handle around. The technician Clifton was very professional and prompt, so much so that when he called to state the time that he would get to our home (8am) I had make sure that everyone was up feed and dressed. That is unheard of for a Saturday morning appointment, I'm NOT complaining but you usually have to wait a few hours before anyone would show up. I really appreciate that because it help jump start our day. Once again thank you, thank you for such kind and prompt service. I would definitely recommend your company to our friends and family.

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    Response from Vector Security

    Thank you for your compliments about Clifton. We're glad you're happy with the service you received. We do have a referral program that offers incentives when you refer a new customer that signs with us. Contact your branch for details.

    Verified purchase

    Reviewed Dec. 14, 2022

    I chose Vector because I've had their services for well over 20 years (both residential and business). I have to come to trust and feel confident with their systems and very capable staff. This week's work was performed by Kevin, and required a big upgrade to a system that was 20 years old. Kevin did a spectacular job of changing out everything from the panels to the fire alarms and heat detectors. He is extremely knowledgeable, and I believe one of the remaining dinosaurs at Vector Security. I say this in the most endearing way, because without people that have the technical experience and expertise in all of the various systems that are out there, it would be simply put "a train wreck!"

    Ben has always been the salesperson that I have dealt with through the years, and again, can only say he is truly professional, and a first class individual. I would highly recommend Vector Security to any of my associates and/or friends, and I thank you for sending such capable people that are so knowledgeable, trustworthy, and with utmost integrity. A big THANK YOU TO TEAM VECTOR!

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    Response from Vector Security

    Thank you for your loyalty to Vector Security. We appreciate your business and look forward to serving you for many more years to come!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Dec. 7, 2022

    Yesterday Andrew the sales manager stopped by to discuss installing a home security system. He was very nice and had excellent customer service. He was very detailed in explaining the setup and everything involved. I appreciated his willingness to work with me and his professionalism. Today, the technician Maurilio showed up early to set up the system. He was also very professional and went above and beyond what was expected when setting up the cameras and sensors. He helped me fix a fault outlet that was disabling the power to the dining room and he made sure that everything worked before leaving. He also made sure to explain everything to me and to ensure that I had a great understanding of how the system worked. Overall 10/10 customer service. I highly recommend using this company when installing a security system.

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    Response from Vector Security

    Thank you for choosing Vector Security. We appreciate recommendations from satisfied customers like you; our ReferralRewards program can earn you incentives when you refer a new customer that signs with us. Please contact your branch for details.

    Verified purchase

    Reviewed Sept. 18, 2023

    John was a great tech. He helped me with my education of the security sys And any quest I had about it. He helped set up my app that was never on my devices before and allowed me to arm and disarm the alarm system so I will be able to do myself l. He was very professional and courteous.

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    Response from Vector Security

    Thank you for your compliments about John. We're glad you're happy with the service you received. We do have a referral program that offers incentives when you refer a new customer that signs with us. Contact your branch for details.

    Verified purchase
    Installation & Setup

    Reviewed Sept. 15, 2023

    Bob ** installed new panel to update & upgrade our current system. Bob also made recommendation to replace all smoke detectors - as he noted they were probably original to initial installation. Installation was successful, all devices discovered and working. I was able to VERY QUICKLY send remote commands from Virginia location to Delaware home. The new panel is noticeably quicker and more rapidly responsive. As usual - Bob is professional, knowledgeable and so easy to work with on any alarm issue we have!

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    Response from Vector Security

    Thanks for your compliments about Bob. We're glad you are happy with the service you received and we look forward to continuing to serve you.

    Verified purchase
    Tech

    Reviewed Sept. 15, 2023

    I just want to let them know that if it wasn’t for Mr. John ** I wouldn’t be with Vector. I know John for 17yrs when he was with ADT, he is one damn great technician, I should know because I’ve been doing technical work for 38yrs for HVAC and I also am a mechanic for American Airlines. Overall I give John the best rating that you can have. Thank God Vector base him no one better than him. Thank you.

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    Response from Vector Security

    Thanks for your compliments about John. We're glad you are happy with the service you received and we look forward to continuing to serve you.

    Verified purchase
    Installation & SetupTech

    Reviewed Sept. 15, 2023

    We have had Vector for 11 years and we wanted a smart lock due to our disability. The technician was very knowledgeable and was very helpful with the installation and instructions process. Dan was very helpful and knowledgeable as well as patient with this project. We were considering Amazon and getting the handyman to install it but I’m glad we went with you guys!

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    Response from Vector Security

    Thanks for your compliments about Dan. We're glad you are happy with the service you received and we look forward to continuing to serve you.

    Verified purchase
    Tech

    Reviewed Sept. 15, 2023

    We received the best experience ever with a technician, the most impressive thing is that the tech was on time, very polite and professional. My husband had mentioned to me that he liked the way the tech took his time to explain to us about how the cameras were going to work and what we are going to be able to view from our doorbell. Due to the activity that is happening in our neighborhood, the front of our property is a very sensitive area. The tech did recommend an additional camera in the front which turned out to be a very satisfyingly. The view was incredible. Clifton you did a great job and thank you for helping us feel at ease.

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    Response from Vector Security

    Thanks for your compliments about Clifton. We're glad you are happy with the service you received and we look forward to continuing to serve you.

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    Vector Security Company Information

    Company Name:
    Vector Security
    Company Type:
    Private
    Year Founded:
    1970
    Address:
    2000 Ericsson Drive
    City:
    Warrendale
    State/Province:
    PA
    Postal Code:
    15086
    Country:
    United States
    Website:
    www.vectorsecurity.com

    Media

    AWARDS & CREDENTIALS 
    2016 SSI Installer of the Year (Large Company)