Vector Security

Our prior local security service (historically ranked as one of the very best in Richmond) disappointed us in many ways, so we looked for another option. Many neighbors have chosen Vector, so we asked for a proposal, which we obviously accepted. I must say we have never experienced personal attention and service in Richmond equal to that provided by Vector. Our installation was a bit complicated, but two of their service technicians stayed "on the job" until 8:00 pm, just to be sure all was complete before they left. In addition, their attention to detail was outstanding, they were extremely thoughtful and, in spite of the late hour, left everything in immaculate condition. In my opinion, Vector is by far the best security company we have used in over 35 years!

It was a very good experience starting with Lori ** answering the phone and personally making sure that I was connected to the right people to get this taken care of quickly and with little to no issues. Next I spoke with Frank a sales rep. I don't particularly care for Frank. He wasn't pleasant to talk to at all and told me I was interrupting his lunch. He's pushy and his choice of verbiage wasn't good. In my opinion no one should be talked to in this manner let alone a disabled veteran.

We had a brand new security alarm system installed on December 4th, 2021, by Vector Security in Poughkeepsie, NY. About a week after the installation, one of the window alarms did not function. We called the company and during a very busy time of the year, they were able to talk to one of their young technicians, OSMOND, about this issue. Osmond was very kind enough to volunteer and in spite of his busy schedule, took the time to go out of his way and come over to our house early morning and correct the issue.

I've been with Vector for a few years with no complaints. This installation was definitely unimpressive, the 1st team came and changed out the system. They asked did I have any questions, showed me how to use the panel and they left. Later when I was actually using it I realized the volume was too low, I no longer got alerts on my phone and my 3 alarm fobs did not work. So a different guy came back, added an extra speaker, changed out the alarm fobs, and left. I finally figured out the fibs were actually slow to send out signals to the panel. No one actually went through all the bells and whistles on the new panel. And when the 2nd guy came back he activated an annoying voice that counts down when I arm the system to stay. I don't really like this new panel, and will not be renewing the contract when this one ends!!!

Ray was very knowledgeable and professional…I was impressed and would definitely recommend the company. He was thorough and efficient in the installation. Afterwards, he trained our staff on the system and took his tone to be very clear. Ray had no issues with the “many” questions I had. His knowledge covered the system and extended to the phone app and the process by which the call center would be reaching out. When he finished, he clean up afterwards and left his card for any further needs. I would recommend the company primarily because of what he did to represent their group providing us with the knowledge we needed, I believe to be comfortable if an emergency arises. We are confident we made the right choice and look forward to the relationship.

Been trying since last year to get a simple taste done for shop system, and been trying since April to get cameras at home fixed…. Before you sign up, his think…. 3 years contract is a LONG time to pay for something that will stop working and stay not working… but lord don’t let you “forget” to pay them… Horrible.

Julius ** Did an incredible job, polite. Efficient. Answered every questions I had. Very good company to deal with. They definitely know what they are talking about. I called other big companies also and ended up getting just a sales information. Nothing useful.

The Vector Security staff was extremely responsive to my busy schedule and got a tech out here quickly to set up my security system. Once the tech was here he was friendly, quick, and explained everything to me very clearly. I had lots of questions and hypotheticals to run through with him which he patiently explained. He took the time to talk me through the app and the keypads in the house as well helped install the siren which had previously been missing. While I hope to never have them need to call me for a security issue, I know that if/when they do, it will be a positive experience. Very glad to have chosen Vector upon moving to my new home.

We chose to use Vector Security because it was the alarm security company utilized by the previous owners. The installation technician, Clifton, was excellent and went above and beyond to make sure the equipment and programming functioned properly and in alignment with the needs of this customer.

Frank came out and was patient in letting me ask a million questions. Curtis was fantastic with his installation and explaining the overall system to me. Overall I am very pleased with the employees at Vector. Super excited to have this system!