Vector Security

I chose Vector because I already had Vector. I am incredibly pleased with the services provided by Kevin. He explained everything to me in advance so that I had sufficient information to make my decisions. He explained everything at the end so that I could quickly and easily understand the system. What I was most impressed with, however, was how he understood what I needed and what would matter to me as he placed the cameras and armed the system. I have the appropriate views from the cameras and I feel that it is very much worth the time and expense. I have always been pleased with the service provided by Vector, but Kevin really took everything above and beyond the service level that I experienced before. It truly was outstanding, outstanding service. I feel much safer now. Thank you for sending someone so expert with the system.

I chose Vector Security because they are known for being one of the top companies in the world. This was a new installation for me, it was an amazing experience. My representative John was so awesome, very professional, prompt, courteous, patient and very understanding. He took the extra time to sit down with me to explain the system so that I understood it well before leaving. The cost of the security system was very reasonable vs the other security system (ADT) that I have had for over 4 plus years.

Josh arrived promptly at the promised time, he also called 30 min prior to arriving. Josh was very nice and professional. He updated our system from a 2 Gig radio system to a 4 Gig system and he installed a new door lock with keypad. I was very please with his patience with me. He made me aware of the Vector App and helped me through the set up of the app. He also answered all my many questions and did not make me feel he was rushed at all. I really did appreciate that. He also took the time to make sure each of my less than 10 employees, knew how to use the new keypad lock and let each of them try it out before he left. Probably a couple of hours after he left my office, I had a few questions about some paperwork he left me. I texted him to ask him to call me back at his convenience as I had questions. He called me back almost immediately and answered my questions. Y'all need to hang onto him!

We have been with Vector Security for many years and we always have good things to say about our service. Chris came today to install our new panel, replace the batteries and install a doorbell camera. Over the many years we have been with Vector I always request Chris to take care of our system. I asked especially for him because he does such a good job, he answers all our questions when showing us how everything works, he is very nice and courteous and we feel very comfortable having him in our home. He cleans everything up before leaves and makes sure we are satisfied with his work. We have always had great experiences with Vector they respond very quickly and it is a pleasure to deal with their employees. We highly recommend them.

I chose Vector because my dad has it and has had nothing but great experience with it. I was very happy with the entire experience from speaking with a sales rep to the installation. The only thing I would recommend is if it is a non emergent call to state that right off the bat, as Darren did today. I had someone call me from the monitor center because there was a maintenance issue with my choke detector but I couldn’t understand her voicemail because she was mumbling and all I hear was “fire emergency”. She also called my Emergency contact and she has as much trouble understanding her as I did. So if it is maintenance related, it would be nice to say that right away and clearly so the customer doesn’t have a heart attack at work!

The installation went great. Kevin was great. He explained everything he did and kept me updated. He was very patient with the work and the way the house was set up. Took extra time. Time make everything work right. Great customer service. He is very knowledgeable and a terrific technician. I would recommend him to my family and friends.

Joe was sent to my home for a service call on my system. He was outstanding and would give him your highest rating. I am new to the service and he explained in detail all of the ins and outs of the system.

Technician David ** did a great job helping to get our cameras up again and changing out the batteries. Great customer service. Installation and troubleshooting was quick and easy. Very respectful and knowledgeable about the system. Thank You Vector Security.

We have been a customer of Vector Security for 25 years and decided to finally upgrade our system in order to eliminate our "land line". Rick, our long time rep, came out and spent time listening to our needs and helped us design a system that met our requests while still being very affordable. Curtis, our installer, arrived on time and was very nice and easy to work with. He was very conscientious about placement of smoke detectors and helpful while explaining how to navigate the Vector App. Overall, the whole experience was great!

Kevin did exceptional work to set up our replacement security system. Also, we appreciate his interpersonal interaction with us through the process from a personal and professional perspective. Kevin patiently took us through the setup and operational training that we are confident to begin using the system.