About Vector Security
Vector Security has provided intelligent security solutions for more than 50 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services for residential, commercial and multisite customers. Vector Security assists with security consultations, installation, monitoring and service. It has nearly 400,000 customers.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
Pros
- System relocation options
- Equipment warranty
- Support for home automation
Cons
- Strict cancellation policy
- Not available in all states
Bottom Line
Vector Security offers three plans with varying levels of wireless technology. Although its cancellation process isn't ideal, the company provides an excellent warranty, and the home automation support is a huge positive.
Top Vector Security Reviews
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I am extremely pleased with the quality of service that I get... They listen and give you a security system that will exceed your expectations. The owner is very good at helping y...
Read full review… Excellence with customer service, friendly, and professional. They explain everything I need to know. Help me with anything I need. My children were nervous without having an al...
Read full reviewWhat is Vector Security?
Vector Security is a home alarm and surveillance company. All systems include professional monitoring services from Vector Security-owned and -operated monitoring centers. Monitoring contracts range from 36 to 60 months. You can use mobile devices to access live video surveillance.
You can sign up for Vector Security by calling to schedule an appointment or by ordering online. A Vector Security representative will set up a time to come and install the system for you.
Vector Security prices
Upfront equipment costs start between $99 and $199, depending on the package you choose. Monitoring fees range from $46 per month to $64 per month. There’s no extra charge for professional installation.
Vector Security monitoring costs are pretty average when compared with other home security companies. To learn more about the pricing on Vector Security’s equipment, it’s best to contact Vector Security over the phone and request a quote.
To see how costs compare against competitors', consider Vector Security vs. Guardian Protection, Ring vs. Vector Security, Vector Security vs. Frontpoint and Vivint vs. Vector Security.
Vector Security packages
Vector Security has three home security packages. The Essential Security plan is the simplest and most affordable plan. Both the Home Automation and Connected Home packages offer smart-home support and integration. The Connected Home package is the most extensive and comes with additional equipment. All packages come with SecurityCare Plus warranty, window decals and yard sign.
- Essential Security: Vector Security’s starter package comes with a wireless control panel, three door and window sensors, one motion detector and control via the Vector Security app.
- Home Automation: This package incorporates everything from the Essential Security package plus a video doorbell with analytics. The footage is streamable through the app.
- Connected Home: This includes everything from the Home Automation package, plus a smart thermostat and smart door lock.
Additional Vector Security equipment
Vector Security uses a 12-point false alarm reduction protocol that reduces false alarms.
Some of Vector Security’s equipment includes:
- Door sensors
- Window sensors
- Motion detectors
- Flood detection
- Indoor and outdoor cameras
- Doorbell cameras
- Tilt and pan cameras
- Live surveillance
- Smart thermostat
- Smart door lock
- Event-triggered surveillance
- Carbon monoxide detection
- Panic button
- Medical alert
- Mobile control via the Vector Security app
Vector security FAQ
Where is Vector Security available?
Vector Security is available to residents of the following states and Washington, D.C.:
- Alabama
- Delaware
- Florida
- Georgia
- Kentucky
- Louisiana
- Maryland
- Mississippi
- New Jersey
- New York
- North Carolina
- Ohio
- Pennsylvania
- South Carolina
- Tennessee
- Texas
- Virginia
Is Vector Security compatible with the Amazon Echo?
Yes, you can integrate Vector Security with the Amazon Echo, allowing you to use voice commands to control your security system. Vector Security’s products are also compatible with Google Home and Apple Siri, and use Z-Wave technology.
Vector also has several home automation options if you purchase the Home Automation plan or the Connected Home package. You can manage the system using the Vector Security app, Google Home, Apple Siri or Amazon Alexa. Features include:
- Event-triggered automation
- Thermostat control
- Lighting control
- Appliance control
- Smart door locks
How do I cancel Vector Security?
If you want to cancel service, you must send a 30-day cancellation notice to a Vector Security local branch. If you cancel before your contract is up, you will likely be subject to penalties such as equipment costs, an early termination fee and the costs for the remaining monthly monitoring fees.
Is there a Vector Security app?
Yes, there is a Vector Security app for both Apple and Android that lets you control and monitor your security system from your smartphone.
Is Vector Security any good?
Overall, Vector Security is positively rated by verified customers. We recommend Vector Security for its smart-home automation, strong warranty and relocation services. It also has a solid lineup of equipment.
The most common drawback mentioned in Vector Security reviews is the cancellation policy, which could be more lenient; however, as a whole, we still enthusiastically support its home alarm systems.
For more, see how Vector compares with our top picks for smart home security systems.
Vector Security video review
Vector Security Reviews
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I chose Vector because I've had their services for well over 20 years (both residential and business). I have to come to trust and feel confident with their systems and very capable staff. This week's work was performed by Kevin, and required a big upgrade to a system that was 20 years old. Kevin did a spectacular job of changing out everything from the panels to the fire alarms and heat detectors. He is extremely knowledgeable, and I believe one of the remaining dinosaurs at Vector Security. I say this in the most endearing way, because without people that have the technical experience and expertise in all of the various systems that are out there, it would be simply put "a train wreck!"
Ben has always been the salesperson that I have dealt with through the years, and again, can only say he is truly professional, and a first class individual. I would highly recommend Vector Security to any of my associates and/or friends, and I thank you for sending such capable people that are so knowledgeable, trustworthy, and with utmost integrity. A big THANK YOU TO TEAM VECTOR!
Thank you for your loyalty to Vector Security. We appreciate your business and look forward to serving you for many more years to come!
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Yesterday Andrew the sales manager stopped by to discuss installing a home security system. He was very nice and had excellent customer service. He was very detailed in explaining the setup and everything involved. I appreciated his willingness to work with me and his professionalism. Today, the technician Maurilio showed up early to set up the system. He was also very professional and went above and beyond what was expected when setting up the cameras and sensors. He helped me fix a fault outlet that was disabling the power to the dining room and he made sure that everything worked before leaving. He also made sure to explain everything to me and to ensure that I had a great understanding of how the system worked. Overall 10/10 customer service. I highly recommend using this company when installing a security system.
Thank you for choosing Vector Security. We appreciate recommendations from satisfied customers like you; our ReferralRewards program can earn you incentives when you refer a new customer that signs with us. Please contact your branch for details.
Actually I choose the previous owner Night Watch Security. My niece was employed by Night Watch Security and they had a promotion to get free monitoring equipment and I only had to pay for the monthly monitoring service. Thus far Vector security has been great. They call me when the alarm goes off so I know they are monitoring my home. They let me know when my battery is low even though the equipment makes annoying beeping. I have not had a break-in since before I had the system installed. I did have to get new equipment because the hot water hose bursted and damaged the main console.
My most current interaction with a Vector technician was very pleasant and quick. He installed new batteries and replaced a damaged sensor. It took me longer to get to this survey than for the technician Will ** to complete his job. Also, the customer care representatives were very pleasant once I got connected. My overall experience was pleasant.
Thank you for your feedback. We appreciate your business and look forward to continuing to serve you. Have a great day!
I always have a relationship with my sales person Simon and I know each other for a long time all of my accounts were done by him and my family treats him as family but the Impressive event today for second to none your technician went beyond and above all he can do to get my installation completed. I didn’t realize my Internet was out of service until he contacted me on the phone. I was in Raleigh Durham and butterfly by reached Wilson the technician was getting ready to leave but I told him that I would really like to have it done so he stuck around and wait until my Internet is fixed and then stuck around even longer to help me link all of my accounts with Alarm.com which their services a second to none as well. Very, very happy with the events that happened today. Thank you
Thank you for your kind words. At Vector Security, we strive to provide exceptional customer service and we're happy you're experiencing it in action!
I was alerted by Vector that there was an issue with my system connecting to the cell tower. I got this message late day, I believe it was June 26. The assistant I talked to that evening was in PA and could not fix the condition. She said she wrote a trouble report and Vector would call me. I did not get a call so I called the monitoring center. They couldn't help me - it was after hours on June 28 - so they told me to call Tech Support Service. After being on hold a very long time Mr. ** responded.
He was very helpful and understood my issue. Right away, he said he could fix the problem! He was very professional and I appreciated his positive attitude. He did fix the problem. I mentioned a problem with my driveway camera and he offered for me to call back after 11 (the time I schedule for the driveway camera to record) and we would check it together. I didn't call back but I was very happy and satisfied he had fixed my issue. A huge thank you to Mr. ** so I didn't have to spend more time trying to get assistance.
We’re glad we were able to help you out. Thanks for your feedback and have a great day!
Very professional, fast, knowledgeable. Frank and Curtis handled the job as expected, couldn't ask for anything more from Vector. Was pleased with the new fire alarms and the monitoring, this is a very comforting measure. The app is a super feature to monitor from afar and able to manage.
Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.
The install person was great and communicated well with us through the install. We chose Vector due to price and it will be on a trial basis to see if we like it. I would recommend the install person so far though.
Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.
Staff was very friendly, and very prompt. Very professional. Our office just needed a routine maintenance check. Technician did a good job, and was very polite. Would highly recommend Vector Security to any company looking for a great company to work with.
Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.
Everything went great. Toni, Ryan and Curtis were very helpful and gave us excellent advice on products, install and security system. Curtis did such a great job that I have family getting ready to change to Vector! Curtis also answered all questions that I had and stayed until every question was answered. Thank you vector security! You will be highly recommended!!!!
Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.
I know Vector from my father being in security as a child. The reputation proceeded my interactions with the staff. I'm very pleased with all of my interactions with the employees that I have encountered so far. My first encounter was with Natalie at the home and garden show. She was very professional and well-informed. Kevin the installer was very professional, knowledgeable, patient and extremely personable. I will be recommending Vector to my friends and clients, as I am a real estate agent, based upon my experience with these 2 people.
Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.
Vector Security Company Information
- Company Name:
- Vector Security
- Company Type:
- Private
- Year Founded:
- 1970
- Address:
- 2000 Ericsson Drive
- City:
- Warrendale
- State/Province:
- PA
- Postal Code:
- 15086
- Country:
- United States
- Website:
- www.vectorsecurity.com
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