Vector Security

Vector Security inherited my account from its acquisition of Security Associates. I was an original customer of CV Security. My interaction with Vector was very good. Badi ** is my salesperson. We were able to communicate easily and set a meeting quickly. Badi's work with me went well into the evening as we completed our sales contract and structured all for installation. His patience and commitment was very good that evening. Scheduling the installation was very efficient. I received a call the next business day to schedule. Jennifer was very nice and as accommodating as possible.

Firstly I chose Vector because my manager has Vector & has a very good business relationship with Rick. So I knew she wouldn’t recommend something if it wasn’t a good idea. I called Rick to see what kinda of bundle he could get me into with my budget. As a first time homebuyer a lot of things are scary and I’ve never had a security system in my whole life so I was worried I wasn’t going to be able to get a good deal. Which I was very wrong. Rick heard me out and listened to everything I wanted with the budget I had. Set me up with a great deal.

I have been associated with the retail asset protection/loss prevention/security profession for over 40 years at the highest level. Therefore, I am very familiar with the Security Alarm Systems segment on a business level as well as a residential level. It should also be noted that I give very few references for service! I have been a Vector Security customer for over 15 years and have had many competitors try to lure me away with the promise of saving a few dollars. I listen from time to time as any smart consumer would, but I simply could never justify the switch.

For over thirty years, I have been the CEO of several worldwide corporations. Throughout my business life, I have always had a great respect and admiration for people who display qualities which guarantee their success as assets to the companies for whom they work. During my ongoing contact with Ms. Tracy **, I have always found her to exemplify all of the skills and attributes that I look for in all of my upper management personnel.

I have been a VECTOR customer for 6 years & have always been very pleased with the alarm service. This review is for customer service after other equipment was to be installed. It turned into an ongoing problem with the service & billing that was now into 4 months unresolved. Due to several phone calls, long phone wait times, leaving messages as the recording prompted, messages not answered in the 24 hour window that it was stated they would be & being transferred all over the place (including Pennsylvania) I was about to cancel the service.

Great. Terry was very knowledgeable and told us about our security system, also informative about our system and explaining things to us. I like Vector service on time, give an service date right away. He told us about the chime, and went over all the features.. Thank you, Sharon.

We've had Vector as our provider for as long as I've been at cats only veterinary clinic. The service is outstanding and our newest installation went off without a hitch. Adam installed a very modern system and I am confident in the safety of my staff and our patients.

Installer was excellent and explained new system very well. Went over app and explained all details of app and usage to both myself and my husband at different times. Customer service thus far with this new company for us, has been considered a positive experience. We would certainly recommend to friends and family.

I was upgrading my moms system. The technician arrived on time and fully explained the operation of the system. Having the remote access gives me the peace of mind that the house is covered. The ease of operation makes it almost idiot proof! Love the new keypad and door lock.

We are receiving the Vector Security already installed in the store and is awesome, we have a good view of the store, and we are looking to install or use others cameras that are installed here in the future. Great service.

Vector Security service tech David ** is excellent. Answered all of my inquiries and was very knowledgeable. I have been with Vector over 8 years and very satisfied with the service and would recommend Vector to others...

Great service from a great company. They really go the extra mile for their customers and really look after you like family not just a customer. Couldn’t ask for anything better. They are the best out there in security and the great people that come out and service the systems are just the start the great people that answer the phone when there is an alarm are wonderful.

AJ is always very professional and courteous. He arrived on time. He called me that am to let me know what time he would be there. He performs the work in a timely and efficient manner. He ensured I was satisfied with all the work before he left. He also provided me information regarding upgrades in case I wanted to make changes.

I had an alarm system installed at my home today, Vector Security was the best System for the money!! Jim was on time, friendly, and showed me how to install the app on my phone and how to the alarm keypad. The system is very easy to use AMAZING!! Jim was the BEST!!!

Marcus was amazing!!! He was on time, organized, tidy, and kept me updated of all going on. He was courteous and patient. Marcus took the time to walk through every single aspect of the system and was patient and willing to answer everything! He deserves extreme kudos for his great job!!! I would recommend him and Vector again!!!

The service call was successful in solving my problem with the door locking system. Bob the tech explained everything In basic terms, which I appreciated. He was very helpful. He checked the main panel and made sure my batteries were In good condition. Overall, a good service call. I will request Him again in the future.

Just started up with security. I have never had one before and it seems to be pretty user friendly. Nathan the technician explained everything really well and for an old couple that is very important. We are very grateful for the technician that came out. I am a very happy customer so far.

Vector Installed our new door bell and we love that we can see what’s happening at our front porch. This will protect our son in the further. We really appreciate Nathan coming over and explaining how to use this to protect our home. Vector is always showing us ways to make our home and business much safer!

I've been doing business with them for about 15 years. Over the years - constant care and response has been terrific. A while ago, I moved and put my house on the market to sell. Since Vector doesn't do security systems where I am now, I reached out to Jeff ** who I dealt with many years ago and he was nice enough, after all these years, to make a suggestion for a company I should use where I am now.

I was extremely satisfied with the overall installation experience. Mr. Peter ** was on time and cared a great deal about making sure the install was professionally done. Before he began we went over the order and placement to ensure I was getting the correct package. This was very helpful because I missed a couple of sensors. I ordered an additional 2 sensors and 3 cameras. He thoroughly explained everything that was being done and was able to answer all of my questions. He represented Vector Security well.

Had 2 service technicians come to my house. Just moved here in June. Service was active. We called the office to change service from homeowners policy to a policy in our name. Jarrod ** came out and offered us first month free and gave us stickers for windows. Made a payment to Jarrod that was due! Alarm went off shortly after that due to window breaking alert. Tried to use new password to no avail. Police came and I told them it was a cabinet closed to loudly. Everything was ok. Just had another technician come out today to check wiring and we were told we have no service going to our system! We live in a neighborhood where we completely depended on our alarm system for our safety!!!

Vector Security is part of our HOA... I needed an alarm certificate and had the pleasure of talking with Agata. She helped me some much and I need to say she went above and beyond. What a gem. Since I am not very computer literate she had tons of patience and she waited on the phone with me as I tried to figure the PBSO application out.

We have used Vector Security for many years. We feel the company & employees are very reliable and professional. AJ has provided service & installed products for us through the years. He is very courteous & competent with his work.

Terry checked system last week and determined that I needed a external antenna today and installed it. Seams to work better. Vector has given us quick service and am very happy with it. I am looking for Vector Security and me having a long relationship.

Vector Security has been my security company for the last four years. The company has been very responsive to my security needs. Peter comes to install my new security system, he is excellence in his work and the job that he does. I enjoy his company and the knowledge he gives me about Vector Security. From beginning to the end of the he explains the equipment and what it does.

I have problem with previous security firm, their response has been slow and vague. We decide to give Vector security a chance. The salesperson Frank ** knows my office and associates. I trusted him will provide me an honest and secure service. The technicians are very professional and know their works.

I had Vector for a number of years and it was time for an upgrade. The salesman signed me up and ready for installation. Nick showed up on time and ready to work. He was polite, friendly, hard working, and neat working. He upgraded the system, setup my Vector app and helped with my Apple itunes. Cameras installed neatly and working fine. Overall, I am very pleased with Vector’s people and services!

Today's service call went extremely well. Jim explained everything he was doing along the way and was able to answer all of my questions. He also made very helpful recommendations. I am very pleased with the service Jim provided. Thank you! Ilene

Eli was very helpful. Listened and addressed all my problems. Sat down to explain things to me with patience. I had a great experience. Eli was very knowledgeable with the equipment and able to explain everything in layman’s terms. Thank you again Eli.

I have Vector Security at my other home and I love it. The system is very user friendly and has a lot of options. Nathan the technician was great. He explained things in great detail and made this new system easy to understand. I am very happy with the new install and recommend this to others that are searching.