Vector Security

During a storm last Friday afternoon a lightning flash must have knocked out our fire alarm system for our condos. When I came home the Geneva on the Lake fire dept had just left due to the fire alarm sent to them. I called Vector and Linda put through to Matt in technical service. Matt assisted us with our problem and had the parts available to make the repairs. We agreed to wait until the storm went away and then we would make the repairs.

This review is for Mr. **, who came out to fix a problem that I was having with my system. Mr. ** was very kind, knowledgeable, and quick. When he came to the door, he smiled and that made me feel better about letting a stranger enter my home. He was very business oriented, but kind at the same time. He asked for my permission to come in to do the work that he needed to do before entering. I was very impressed with the character of this man. He asked me to sign a permission form on his notebook or computer and he proceeded to do his job. He was very quiet, but thorough and he completed the job quickly in my opinion. He did an awesome job.

We've been with you for a very long time. Most service men have been professional, some more than others. As an owner of two small businesses, I know first hand how important it is to find good, responsible employees. I wanted to let you know, in all of the years with you, NO ONE has impressed me more than Mike ** during the recent service call. He is the only one to ever put on shoe covers, called when he was supposed to, was very knowledgeable, professional and most importantly to me, very kind and friendly. Not overly friendly either, I've had those. But, enough that made me feel comfortable with him in my home. He has no idea I am doing this, I hope it makes a difference. I am crazy busy, but wanted to take the time. Whatever you are paying him, give him more, or do something to make it easier for him to stay! If we could find employees like him, we'd do anything to keep them around! Thanks for your good service over the years!

In our area, we had a few choices for home security companies. Because this is not our primary home (live 2 hours away), we wanted a company that was easy to communicate with, responsive, and with local work presentation to be able to help us we were not in town. We have had nothing but a phenomenal experience with Vector. The most unique feature is the fact that there is a consultant who works directly with the customer, and is available At all hours for questions or concerns. Have never called a 1-800 number... all interactions go through our consultant directly who made herself available by cell.

I chose Vector because I heard that it was a reliable company and well recommended by my neighbor. I just wanna commend technician Dexter ** on a job well done and his knowledge of the work that he performed. Mr. ** had called and stated that he was enroute to my house on a service call. I was at work and I asked him about the ring. He explained it to me and my wife when he got to my home. He is a dedicated worker and I would welcome him again to come to my home for any problem with my service. I wish I could say the same about a lot of other technicians that have come to my house from other companies. I will recommend Vector to all of my neighbors and friends as well as Mr. ** as a top technician, if I have another service call. I will surely ask for Mr Dexter **, because I feel the problem will be rectified and all will be ok. Truly knowledgeable of his work and a true Professional in the field of security.

The first visit started out seeming great but after service guy left had chirping and other problems- talked to another tech who walked me through disarming. Came today and set up correct system, rewired where needed and things work great! Thanks Curtis! Stars for this visit!

The installers have NO idea what they are doing...When the rep came out "sereptra" she seemed to be on speed or drugs...I had to actually teach the installer how to run the wires without drilling multiple holes through my outside wall, I have Pictures, worst experience I've ever had with a company that's proclaims professionalism...Stay away...Can add more pics...They drilled straight through my outside wall and left the exposed on the inside...Rain water could follow the wire to the inside...Glad I was here to help the guy or I'd be replacing my floor...DO NOT USE VECTOR IN POWDERSVILLE SC, as seen in the pics I had to use the "stuff" to fill the holes on bother the outside wall and inside wall...Had over 2 hours of work myself fixing their lack of knowledge,..would not let me upload photos...I'll share if needed at **...Thanks.

Our older Vector Security system was updated recently. This visit was for a service call, as we were receiving multiple fault codes and texts. Your technician was prompt, friendly and professional, answered all of my questions and had my system functioning normally again. He also very graciously edited my settings to my preferences. As an added plus, he was very friendly to my dogs.

Nick was great! I informed him I had an appointment and had to leave in a few hours. He worked diligently in getting all the work done that was on his work order. Nick was professional and patient. He had a great attitude and I can tell he enjoyed his work and was customer service oriented towards his customers. Overall, very great job from Nick!

We chose Vector Security because he use them in our home for four years. The system works well, also love to use our phones for taking it off if someone needs to get into the house, then when they leave, turn on again, love the new one with the front door.