Vector Security
toll free
Call now for more information

Vector Security

(855) 355-7981
toll free
Call now for more information

Consumer Reviews and Complaints

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Mike,

Thank you for your loyalty to Vector Security; we appreciate recommendations from satisfied customers like you. We do have a referral program that offers incentives when you refer a new customer to us. Contact your branch for details.

Original review: April 28, 2017

We just went with Vector for the second time after bringing them over from our old house. The Service, Technology, and Prices are unbeatable. We've referred three friends that all came over from different monitoring systems and feel the same way. Great experience.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Dan,

Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.

Original review: April 19, 2017

I decided to switch to Vector because my mom has had their service for last 25 yrs. and has always had a good experience. They have a really easy to use mobile app and I decided to have them install a doorbell camera that we absolutely love. No more answering the door to be inconvenienced by solicitors! I can see them and talk to them right from my phone. Installers were friendly & thorough. Great experience!

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Lynn,

Thank you for your feedback. We appreciate your business and look forward to continuing to serve you. Have a great day!

Original review: May 18, 2017

My community uses Vector. Our first installer, hooked the phone to the router. Bad job. Second tech redid everything and all phones were then hooked up and he did well. Vector people assisting us on telephone were good. Our community pays residents' vector bills.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Alan,

Thank you for your loyalty to Vector Security. We appreciate your business and look forward to serving you for many more years to come!

Original review: May 18, 2017

We have had Vector for a gazillion yrs. and it has always been great. Your tech Steve was awesome. He helped me and my mother. Great tutorial to show us how to operate the system... We feel safe with Vector. Give Steve a raise.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Grant,

Thanks for your compliments about our team. We look forward to continuing to serve you. Have a great day!

Original review: May 18, 2017

We have been a client for years, and have always enjoyed and appreciated the relationship that we've built over the years with the sales and service department. Mick **, David ** and John ** in particular have been regular fixtures here particularly during our recent campus expansion project, and we thoroughly enjoy all their hard work.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Dennis,

Thank you for your loyalty to Vector Security. We appreciate your business and look forward to serving you for many more years to come!

Original review: May 18, 2017

We have had Vector Security for many many years. The service has always been excellent. The system is getting old. And as time goes by we have been encountering a few problems. However, each time we call Vector, the technician comes out to repair the system and it works like new for quite a while. We only hope it will continue to work after repair without having to replace the system. Great service! Thanks for coming to our rescue. - Senior Citizen

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Hadley,

Thank you for your loyalty to Vector Security. We appreciate your business and look forward to serving you for many more years to come!

Original review: May 18, 2017

We have an existing account with Vector and called to have some service work done. The onsite technician was very knowledgeable and helpful. I would have preferred a faster appointment date than what was offered to me. Scheduling was a challenge.

How do I know I can trust these reviews about Vector Security?

  • 763,773 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Dawn,

Thanks for your compliments about our team. We look forward to continuing to serve you. Have a great day!

Original review: May 18, 2017

I can only comment on my interactions with the staff. The staff have always been quick to respond both from the security of the building and the online requests to make changes. Equipment has been well maintained and response for repairs are good.

profile pic of the author
Verified Reviewer
Satisfaction Rating
Resolution In Progress
profile pic of the author

Vector Security

Hi Debra,

Thank you for your feedback. We apologize for the difficulty you experienced; this is certainly not indicative of the type of service we aim to provide. We are forwarding your comments to the local branch for review. We appreciate your patience and business.

Original review: May 18, 2017

When Ricky, the technician came out. He was at first pleasant. However, as the day went on, he seemed rushed and it later showed in the work that was completed. Our day began at 9:30 with his services, by the time he was leaving at 3:30 p.m., several things had taken place. There was a hole in my wall from the drill coming through, this was eventually corrected to our satisfaction. The system was installed but not properly... We will be using another technician today for service because the lamp module is not working correctly - it will not turn off; The lock is not working correctly - sometimes it locks, other times it will not; and the outside camera works sometimes and other times it doesn't.

I would suggest you train your technicians to leave the survey with the customer instead of the technician implying that it has to be completed while he is there so he can return it. What's the purpose of having a "No postage necessary" survey card if he wants to take it with him before leaving. Clearly I could have said no, but at this point I was ready for him to leave, as he had been there since 9:30. I would have not given a satisfactory rating had I known all of these things were not working correctly. These are the things that I am aware of but there could very well be others. This is no way an attack on this young man, however, if he represents your company, this is not a very good representation. I have referred two others, one of which has already gotten her installation, but at this rate, I'm starting to question that decision.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Stephanie,

Thanks for your compliments about Rick. We're glad you are happy with the service you received and we look forward to continuing to serve you.

Original review: May 17, 2017

So Rick ** was here to install our security for McKinley Early Childhood Center. He is very pleasant and he is the knows what he's doing. We had a great time getting to know Rick and him doing a great job. We are very pleased at what he does and he's very helpful. Thank you.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Devin,

Thank you for your feedback. We appreciate your business and look forward to continuing to serve you. Have a great day!

Original review: May 17, 2017

Ed and Todd showed up on time and had to wait on me to let them in the storage unit. They had to finish running wires the previous techs didn't do. I am glad to have Vector Security at the storage units that I manage.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Patricia,

We appreciate your feedback and will share this with our team in an ongoing effort to improve our customer service. Thanks for your loyalty and have a great day!

Original review: May 17, 2017

Overall, I have been happy with the service. But, the last two weeks have been a pain in the butt. I had to pay for two service calls within two weeks. I am on a budget, and it is becoming hard. I am not pleased recently, but before these last two weeks I was happy.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Ed,

We’re glad to know you are happy with your service. Thanks for your feedback and have a great day!

Original review: May 17, 2017

Extremely easy and instructive working with Vector, especially Greg ** and Alex **. The whole updated system went in smoothly and is a gem to work with. Would recommend readily. Great job and great people to work with. Did a excellent job demoing new system.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Brenda,

We’re glad to know you are happy with your service. Thanks for your feedback and have a great day!

Original review: May 17, 2017

I have been a Vector security customer for many years now. Installer showed up on time and got right to work. He was very respectful and a hard worker. The installer also was very thorough when explaining how to use the new alarm system he installed. Very pleased with the whole deal.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Cynthia,

Thank you for your loyalty to Vector Security. We appreciate your business and look forward to serving you for many more years to come!

Original review: May 17, 2017

We've had Vector here since we moved in almost 11 years ago. We've always had polite and helpful service. Three years ago we decided to use Vector at our primary residence in Washington, DC. Today's service was great. John was very professional and helpful. He explained what he was doing every step of the way.

profile pic of the author
Verified Reviewer
Satisfaction Rating
Resolution In Progress
profile pic of the author

Vector Security

Kimya,

Thank you for your feedback. We are forwarding your comments to the local branch for review.

Original review: May 16, 2017

Vector Security tricked me into agreeing to a 3 year contract. I signed an initial 2 year contract and completed that contract without issue. In August of 2015 they contacted me and said that due to changes in the AT&T cellular towers they needed to come and make an upgrade to my system. I indicated in the phone conversation that I had no problem with the upgrade if my price stayed the same and there was no contract extension or new contract requirement. They agreed and said they only needed my permission to install the equipment.

After the installation I received a call saying the serviceman had forgotten to have me sign the paperwork. I again said I did not want a new contract and was told I only needed to sign to confirm I had gotten the new equipment. I was send a contract with blank spaces in the areas that would indicate a # of months for service. All of the fine print below was crossed out with a yellow highlighter. I signed and return the contract. I was not sent back a copy at the time. Last month when I sold the house I notified Vector I would need to cancel service. They then said I had 16 months of service left on my contract and have billed me $624. They now point to small print in the contract which says there is an automatic 3 year term (item 4) which was crossed out by highlighter in the copy I signed but not in the scanned copy they have now sent to me upon my request.

I feel the company ran a scam to dupe customers into signing new contracts. And now with the sale of that vacation home they want me to pay for service I could not possible use. Since I knew all along that I would be selling the house in the near future, I would never have knowingly signed a new 3 year contract. They pursued me and lied to me to lock me into this agreement.

profile pic of the author
Verified Reviewer
Satisfaction Rating
Resolution In Progress
profile pic of the author

Vector Security

Joel,

Thank you for your feedback. We are forwarding your comments to the Dealer Division for review.

Our contracts contain an automatic renewal clause to give you peace of mind that there will never be a lapse in your security monitoring. You may cancel renewal of your contract by providing written notice to us at least 30 days before the end of the contract period. If we do not hear from you, we will automatically renew your contract after the initial contract term to ensure continuous monitoring of your security system.

For more on our contracts, visit:

https://www.vectorsecurity.com/kb/contracts-policies-warranties

Original review: May 16, 2017

We have had you for 5 years or so. When I went to cancel, I was told you crooks automatically renewed my contract for 3 more year a year ago, without asking me if I wanted to renew. You should all wear mask and carry a knife to fit your image.

profile pic of the author
Verified Reviewer
Satisfaction Rating
Resolution In Progress
profile pic of the author

Vector Security

Craig,

We apologize for the trouble you experienced; it is certainly not the type of service we strive to deliver to our customers. We are forwarding your comments to the local branch for review. Thank you for your patience and for choosing Vector Security.

Original review: May 16, 2017

I took a day off from work (5/10) to have an additional keypad installed and have my alarm system upgraded. After the technician left I had no phone service and no siren, because my salesperson did not add a siren to the work order. One motion detector was labeled as a window, so in "Stay" the motion triggered the alarm. Terron, another technician, came late Friday (5/12) and discovered that only three of the eight zones were labeled correctly. He corrected that issue and reconnected the telephone line. I appreciated his patience and diligence in fixing the problem. While sitting in the family room Friday night, I received a call from the monitoring center. The alarm was going off in "Stay." I called my salesperson who said he would address the issue.

On Saturday, my wife returned home, set the alarm to "Stay" and went upstairs to take a shower. The police were called after we were not reached, because the alarm was going off. At no time did the keypad make any noise to indicate the system had been activated, and we still had no siren. I called my salesperson and told him to have it fixed Monday or I would return the equipment and cancel. On 5/15, I called Vector after not having heard from anyone by 11:00 am. Susan was awesome. She had a supervisor fix the issue with the motion detector in the foyer via Alarm.com. After I checked the motion in the basement, she also had a supervisor address that issue. She arranged for Rick **, another technician to come to my home by noon. He fixed the keypad issue, installed the siren, and tested everything. Rick, along with Terron and Susan should be commended for excellent customer service.

With that having been said, it took four trips by Vector employees to my house, to include the salesman, three calls from the monitoring center, a call to the police, in order for the system to work. The salesperson should have known the old siren was not compatible with the new system. It should not have taken three service technicians to properly install two new keypads and switch the system to wireless. The only reason I did not cancel was the work of the employees yesterday. Your Columbia, MD location is rated 1.6 out of 5 stars on Google and 1 out of 5 stars on Yelp. There is a reason for that.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Patrick,

We’re glad to know you are happy with your service. Thanks for your feedback and have a great day!

Original review: May 16, 2017

Heard a lot about it from family. Tech was super punctual. He was also very thorough. Was able to get me up and running. He was able to call other staff to help without a problem. Tech also asked if there was anything else he could help me with.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Evelyn,

Thank you for your loyalty to Vector Security. We appreciate your business and look forward to serving you for many more years to come!

Original review: May 16, 2017

I have had Vector Security since 2003 and I have always been a very satisfied customer. I use my system every day! I really appreciate doing business with a company that has a local service office. They are always available when I need them!

profile pic of the author
Verified Reviewer
Satisfaction Rating
Resolution In Progress
profile pic of the author

Vector Security

Thomas,

Thank you for your feedback. We are forwarding your comments to the local branch for review.

Original review: May 16, 2017

My alarm went off when I was away from home. Vector never contacted me, I had to contact them. This was the first time my alarm went off when I was away from home. The alarm went off and the police arrived an hour later. I learned that the alarm does come on but does turn off if no sensor are triggered. The police arrived 1 hour later. Yes there was someone in my house but you don't have to know the password to talk to Vector to disable the alarm. This is a security issue and needs to be fix.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Pornpimon,

Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.

Original review: May 16, 2017

GL Homes worked with Vector Security to provide the installation, and monitoring service. Agata **'s assistance in Alarm Security Certificate was excellent, with the guiding steps on the Permit. We are very happy with the quality, the system, the services, and the supports. It give us the peace of mind knowing our home is being monitored and will notify the police right away for any incident.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Ron,

Thank you for your kind words. At Vector Security, we strive to provide exceptional customer service and we're happy you're experiencing it in action!

Original review: May 15, 2017

Chris has been doing our fire and burglary inspections for as long as I can remember. He is always on time, courteous and professional. He remembers all our names and greets us when he comes in. He is always aware of our working environment and always keeps safe as he is doing his job which keeps him moving around the entire building. We are very happy with the service he and your company provide us with. You are very easy to get along with. Thank you.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Kevin,

We’re glad to know you are happy with your service. Thanks for your feedback and have a great day!

Original review: May 15, 2017

Serviceman came on time to replace batteries quickly and efficiently. Serviceman also made suggestion to add on monitored smoke detectors. I'd been thinking about so that was timely, particularly since they were on sale. Serviceman was very helpful in determining best placement of the smoke detectors.

profile pic of the author
Verified Reviewer
Satisfaction Rating

I have been a long time Vector Security customer and have always been extremely happy with my service. This time was no different. Tech was very polite and worked quick and efficiently. I would recommend Vector Security to anyone looking for a security system.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Michael,

Thank you for your kind words. At Vector Security, we strive to provide exceptional customer service and we're happy you're experiencing it in action!

Original review: May 15, 2017

Really happy with the outcome with this company and the services they've provided. As with any product or service I was skeptical but I did complete some research and know a few people that have had Vector Security. Each of them have indicated that they've had good experiences and they seem to be a good value considering they don't use any subcontractors for monitoring or for install. I like that they have a local office right in Gahanna too. Chris, our rep heavily recommend monitored fire/smoke protection and this made a lot of sense once explained. He also was able to use the existing hardwired door & window contacts so the install was next to nothing. The vector mobile app is awesome to use and Todd their installer was very courteous and thorough.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Amy,

Thank you for choosing Vector Security. We rely on recommendations from satisfied customers like you; our ReferralRewards program can earn you incentives when you refer a new customer to us. Please contact your branch for details.

Original review: May 13, 2017

Chris ** was very knowledgeable and helpful. Customer service sent someone out quickly to fix my set up issue. Took great care of me. I would definitely recommend Vector to others. Like the company is local too. Nice job Vector Security!

profile pic of the author
Verified Reviewer
Satisfaction Rating

Researched different systems and found Vector to be what we wanted. My husband opens door for our dogs to go out in the morning before disarming and am impressed with quick response when alarm goes off. Technicians are very professional, pleasant and make repairs as needed.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Gordon,

Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.

Original review: May 13, 2017

I chose Vector Security because I saw an advertisement on the television. When I called to set my last service appointment the customer service representative answered the phone in less than one minute. The service technician was on time and offered us additional equipment.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Stacey,

Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.

Original review: May 13, 2017

I chose Vector Security because a lot of my family and in-laws had this company. I feel safe knowing that my home and my family are protected. I can go to work and not worry about my home. Truly a good company and dependable. I remember getting balloons for valentine day and going to work and getting a call that a sensor was going off, well it was the balloon but I'm safe knowing that I am protected.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Andrea,

Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service. We look forward to continuing to serve you.

Original review: May 12, 2017

Referred by my neighbor. From the initial consultation with Monte to the installation with Josh has been awesome. There was even great service during my move due to a house fire and lots of patience during my time of unemployment. I love my services and feel very protected.

profile pic of the author
Verified Reviewer
Satisfaction Rating
profile pic of the author

Vector Security

Linwood,

Thank you for choosing Vector Security. We're glad you're happy with our service. We do have a referral program that offers incentives when you refer a new customer to us. Contact your branch for details.

Original review: May 12, 2017

Someone came by my house and we talk about it and I thought it was a good idea. I am glad I have one. I will always have one. Y'all are very nice people. I will tell everyone I can about Vector Security. THANKS.

Vector Security Company Profile

Company Name:
Vector Security
Company Type:
Private
Year Founded:
1970
Address:
2000 Ericsson Drive
City:
Warrendale
State/Province:
PA
Postal Code:
15086
Country:
United States
Phone:
Website:
http://www.vectorsecurity.com/