Vector Security Reviews

Kiyana ** did an excellent job helping my sister Sheila and I solve our problems with the cell phone app, problems with the remote panel, and misunderstandings with alarm codes and corrections with contact information and passwords. She was very patient and very clear in her explanations and instructions. She resolved all our issues and was very professional and caring.!

Laura **. I routinely request fire system disable due to daytime or overnight work in our engineering spaces in Keystone East and Laura is always right on top of it. Even when I have a typo, she recognizes it and calls it out for clarification. I don't fill this out every time due to how often I request but this goes the same for every request I have submitted... She is a wonderful asset.

Mr. Daniel ** is the man!!!!. One call, that's all. Let me tell y'all something. Daniel is not only a God fearing man but a caring man that loves his customers and will bend over backwards for them. He installed my cameras about a year ago and at ANY TIME including WEEKENDS, when I had an issue with my camera, I sent him a text and he texted me right back, he was at my house that MONDAY MORNING to do what was needed to be done. I've NEVER encountered ANYONE like Mr. Daniel **. HE CARES FOR HIS CUSTOMERS, TRUST ME ON THAT!!!! HE'S THE ABSOLUTE BEST!!! and I'll take my hat off to him... Thank you for such an OUTSTANDING PROFESSIONAL JOB Daniel **👏... You're so gifted in what you do...

Curtis (technician) was very helpful and quick. Did a great job at hiding all the wires for my cameras and explained the app and panel very good. Highly recommend!! Also, Evan (sales) was great to work with and got kept in touch every step of the way!! Overall, great experience!!

I had a low battery warning so I called Vector and spoke to Walter **. He was excellent and he set up an appointment for me to replace the battery. Walter was very knowledgeable and personable and he was a pleasure to talk to. We are in a gated community and have a bulk contract with Vector.

Curtis was knowledgeable and efficient. He was able to set up my system easily, answer all my questions and provide excellent service.

Curtis arrived as expected and did the install. Explained things and I think we can operate succesfully. He discovered that there were some incompatable senders and arranged compatability. All is well so far.

Do not get Vector Security. Horrible company all around. House was broken in to and no alarm went off. I try to cancel and I can’t even though they failed as a home alarm.

Curtis was timely, helpful and thorough. Good service.

I was very pleased with the assistance I received from Kiyana and Angel. They were very pleasant and knowledgeable. They both helped me to solve my problem.

Curtis did a great job of installing everything we needed. He was courteous and professional and made sure we understood what he was doing. We would have him come back for anything else we needed.

Just bought a new home and one of Vector Security's contractors in Louisiana full on misled us ruining our joy as a new homeowner. You only have three business days to cancel but good luck trying to get a hold of anyone to cancel the service. They even locked me into a 5 year contract and lied to me that they were representatives of the Builder/Mortgage Company.

Curtis ** was tremendous in demonstrating the system and was friendly and professional. We are happy with the level of service and explanation of all options available to us. We would highly recommend!

I am extremely disappointed with Vector Security’s customer service. I have been a loyal customer for many years, using their security services for both my home and my business. While I was on vacation, I fell behind on a payment and my service was disconnected. I understand that the payment was my responsibility, and I am not complaining about having to pay my bill. My frustration is that I have been trying to make the payment and restore my service, but Vector Security has made it extremely difficult. I called three times today, and each time I had to wait a long time to speak with someone. When I finally reached a representative, I was told their system was down and they could not process my payment. I am ready and willing to pay what I owe, but they cannot even take my payment or help me restore my service.

Really nice talking to everyone at Vector Security especially the technicians who are well informed and up-to-date on all the information I need! Thank you you so much. JB

I selected Vector because that is the security system I have. Technician, John, came to fix malfunction issue. He was able to correct the malfunction. He was knowledgeable and professional. I give John a high rating for his professionalism.

I got a new system installed by Curtis, he did a great job and I am very happy with him. He was able to get me all set up and ready to go.

I just had a new system installed by Curtis, he was on time, got me all set up and ready to go. I am very happy with Curtis and Vector Security.

Curtis was very knowledgeable and quick in setting up my new updated system.

Curtis did a great job explaining everything. I would recommend to friends and family.

I just had a new system installed and Curtis did a great job. He was able to get me set up on the app and teach me how to use the new system, I would definitely recommend Vector Security to anyone looking for a great security system

Curtis was very informative. Also, very nice. He was very clean and professional.

Was told they don’t honor verbal agreements. Therefore telling you straight up they will lie to get what they want.

This company "says" it is better than others, but that is total bullshit. I went out to use my plug on the patio and couldn't because the installer did a crap job putting in the backyard camera. The wires were spliced together, with electrical tape over that rather than using the proper splicers. I put in a repair ticket to have the non-working camera fixed. Was told they would be here on 8/5 to fix it. They were a no-call, no-show, so I called them told they were going to connect me with the repair team; instead, I was put on hold and then hung up on. At this point, I would not recommend this half-assed company.

Your closeout process is awful. We had been a customer for over 15 years. We moved and had to pay for 2+ months monitoring after our move to close out a contract. Our online account was closed and auto pay was turnoff (unbeknown to us). No final invoice was mailed or emailed to us so we had no idea of a past due balance. We received an email from Vector Collections. After numerous emails back and forth, I was able to get the actual invoice(s) that needed to be paid and called to pay them off. Just an overall awful process that should have been handled better.

Quick installation of my video doorbell and fixed the door sensor all in a very timely fashion. Showed me how to access the information on the app and asked my opinion in what I wanted for sensing of people or vehicles.

Andrew completed outstanding service this evening for my security login requirements that I was experiencing. Recommend promoting at the earliest opportunity and increasing wage based on my support that I received I am certain that he is providing the same level of support to others and needs to be acknowledged by senior leadership at your location. Again, awesome service provided by Andrew.

Horrible Customer Service. No one can solve issues over the phone. I have wasted so much time and money with this company. Their website is horrible and online payment method did not work half the time so I finally got through to someone who helped me make automatic payments. Unfortunately, they only did it for our home and not our business so our business system got cancelled due to nonpayment. I called multiple times to try to get our business system back up but kept being transferred to different people where I kept having to regive my information and explain the situation.

I signed up with Vector years ago through one of their sales reps Cecil. When I went to switch services a few years after that I was told that I had to pay for the months remaining on the contract that I signed. I never signed a contract. They sent me a copy of it and it was obvious to me that someone had forged a signature purported to be mine. It wasn't. It wasn't even close. The signature on the contract was more printing whereas my signature is totally cursive. So now that company has put me in collections which I'm not going to pay but they are trash because they knew what this guy was doing.

Extremely Disappointed – Terrible Service and Zero Follow-Through. I have been a loyal Vector Security customer for decades, but unfortunately, the level of customer service has deteriorated to the point where it is perhaps the worst I have ever experienced from any company. My alarm system has suffered repeated faults and failures, and it has become nearly impossible to obtain proper service. I have received countless promises, but very little action. Most recently, I took an entire day off from work to wait for a scheduled service technician who never arrived. To make matters worse, when I texted his supervisor directly to inquire about the no-show, I received no response whatsoever.

Vector request for service. Usually takes 3 weeks or more before they come out. My doorbell camera has not worked since 6/17/26. It is 7/10/26; they will not arrive until 6/15 /26 to repair!

Vector is a great security system. Always prompt in alerting me of any security compromising issues. Having great staff members like Kiyana helps ensure that I will continue to enjoy using Vector Security.

We were told there were bums in trailers next to the house and should really get an alarm. When we found that was baloney, nice folks live there, and tried to cancel. We were told we had to pay a lot to get out of the "no hassle" contract we signed. When my wife went blind and I lost my job, disabled, and had trouble financially, they had no pity, but said maybe later. Well, I am going to point out it is later. We have to sell our house that we love as our "forever home" and buy cheaper.

Excellent help and assistance from Walter **. Thank you to him and his trainers! He was a great communicator in explaining the answers to my questions and he listened to me.

On May 26 Jamie ** came to my home to give me an estimate for replacing my existing Vector security system. I signed a contract on his tablet and was told I would receive a copy the next day. It is now a week later (June 2) and I still don't have a copy of the contract despite three e-mails to Jamie. Then this morning Aaron **, who is scheduled to do my installation on June 12th, came to my home to do the installation. I told him it was scheduled for June 12th and he looked at this calendar and saw that I was scheduled twice, for today and the 12th. From a customer standpoint, none of this is inspiring any confidence in your organization. I should add that I've been a Vector client for over 35 years.

The system has failed us several times since our beginning with Vector security, (false alarms). The last time was the basement glass break sensor. I removed the battery from the sensor. I do a sensor bypass "every night". Tonight, (5-30-2026) the sensor is still "in the network" and I deal with it every night. It should have been removed the (((first DAY.....))). (((I am not very happy with your work/problem solving skills.)))

TERRIBLE TO DO BUSINESS WITH. Will not hold themselves accountable for billing issues that arise due to their negligence. They would not even offer a partial reimbursement for their mistakes. They would rather lose a customer than provide exceptional customer service. They take your $$$ and turn their back. They're not open on weekends, so there is no immediate assistance if needed. Extended wait times to speak with a live representative who does not know what's going on with your account after reviewing the notes. No one had clear answers and kept transferring me to the next person who then could not assist. I was promised call backs that I never received. They don't take pride in satisfying customer concerns once they've collected your money.

This company is a sham, we got the service thought it was a good service, but became disappointed with the service. We had incident and they did not alert us. Now they did call us one time when my son put code in wrong and we were shocked. So we asked our friends and family about their security service and decided to get a security company that is more reliable than vector. So I called to cancel service and they informed me that we had signed a 5 year contract and that is far from the truth. The lady informed me that we would have to pay $2000. it maybe more just to get out of the service. I never ever signs contracts because I don’t believe in them. I advise anyone be careful when signing with this company in the end you will regret it and this company is not the company you should choose.

I spent $5000 having a security system installed by Vector and I can use it. The alarm goes off and nothing triggers it. I pay $105 per month for monitoring service and can’t use it. I WOULD URGE YOU NOT TO USE VECTOR!

I am writing to express my significant dissatisfaction with the security system and services I have received. My decision to acquire this system was based on information provided by a representative, Barry, who assured me of the ability to integrate personal cameras and upgrade the system. However, the compatible cameras I purchased proved non-functional, necessitating replacements from your company. Subsequently, the performance of these cameras has been consistently inadequate. On one occasion, I personally observed an individual attempting to break into my vehicle, yet your cameras failed to capture this event. Several months later, a similar incident occurred involving my truck, again without any recorded footage. Furthermore, the theft of my trash can also went unrecorded.