Vector Security

I chose Vector because I already had Vector. I am incredibly pleased with the services provided by Kevin. He explained everything to me in advance so that I had sufficient information to make my decisions. He explained everything at the end so that I could quickly and easily understand the system. What I was most impressed with, however, was how he understood what I needed and what would matter to me as he placed the cameras and armed the system. I have the appropriate views from the cameras and I feel that it is very much worth the time and expense. I have always been pleased with the service provided by Vector, but Kevin really took everything above and beyond the service level that I experienced before. It truly was outstanding, outstanding service. I feel much safer now. Thank you for sending someone so expert with the system.

I chose Vector Security because they are known for being one of the top companies in the world. This was a new installation for me, it was an amazing experience. My representative John was so awesome, very professional, prompt, courteous, patient and very understanding. He took the extra time to sit down with me to explain the system so that I understood it well before leaving. The cost of the security system was very reasonable vs the other security system (ADT) that I have had for over 4 plus years.

Josh arrived promptly at the promised time, he also called 30 min prior to arriving. Josh was very nice and professional. He updated our system from a 2 Gig radio system to a 4 Gig system and he installed a new door lock with keypad. I was very please with his patience with me. He made me aware of the Vector App and helped me through the set up of the app. He also answered all my many questions and did not make me feel he was rushed at all. I really did appreciate that. He also took the time to make sure each of my less than 10 employees, knew how to use the new keypad lock and let each of them try it out before he left. Probably a couple of hours after he left my office, I had a few questions about some paperwork he left me. I texted him to ask him to call me back at his convenience as I had questions. He called me back almost immediately and answered my questions. Y'all need to hang onto him!

We have been with Vector Security for many years and we always have good things to say about our service. Chris came today to install our new panel, replace the batteries and install a doorbell camera. Over the many years we have been with Vector I always request Chris to take care of our system. I asked especially for him because he does such a good job, he answers all our questions when showing us how everything works, he is very nice and courteous and we feel very comfortable having him in our home. He cleans everything up before leaves and makes sure we are satisfied with his work. We have always had great experiences with Vector they respond very quickly and it is a pleasure to deal with their employees. We highly recommend them.

Vector Security did the installation of the system back in 2017. We began having problems several months ago with system failing. Jeremy came out twice and diagnosed the problem during the second service call. He was very professional and honest from the very first service call. He let us know what the problem was (system was obsolete 4 months from original installation and didn't have the memory to update the system), this was very frustrating as we could not log in to activate, deactivate badges or make any changes to the doors for the site. Jeremy did not charge us for the service calls or the new equipment that was needed to get us up and running. Jeremy made an extremely frustrating situation so much more bearable. He is an asset to your company and he will be the resource we reach out to for any further issues. Thank you Jeremy for all your hard work, time and Patience - it was greatly appreciated!

We have had this security system since 1988 and have kept it through different companies. Westec was first. We loved the FM antenna in case phone line was cut but unfortunately they stopped that service. Like knowing we had glass protection on a huge sunroom if someone broke the glass to get in. We were broken into 2 times which made us get system in the first place.

Added external security cameras to our system. Curtis, the installer, was excellent. He was courteous, professional and clean. He respected our property. Curtis made sure that we understood the camera functions after professionally guiding us through the computer install process.

Had multiple devices and wasn’t sure which battery was low. Turns out Devon identified two non working devices, removed them and then replaced battery which was low. He also patiently showed us how to bypass a window when we use our window unit air conditioner.

Highly recommend Bob! Had an issue after a storm a couple of weeks ago. He was On time (early actually!) knowledgeable, professional and kind. He knew his stuff and walked me through what to do should this happen again. Well done!

You are my service provider. I had service today. very good service I might add. Service technician was very nice, neat and polite, answered all questions regarding system. I have been very happy with my system and service throughout the years. Thank you Vector