Vector Security

I chose Vector Security because they are known for being one of the top companies in the world. This was a new installation for me, it was an amazing experience. My representative John was so awesome, very professional, prompt, courteous, patient and very understanding. He took the extra time to sit down with me to explain the system so that I understood it well before leaving. The cost of the security system was very reasonable vs the other security system (ADT) that I have had for over 4 plus years.

Josh arrived promptly at the promised time, he also called 30 min prior to arriving. Josh was very nice and professional. He updated our system from a 2 Gig radio system to a 4 Gig system and he installed a new door lock with keypad. I was very please with his patience with me. He made me aware of the Vector App and helped me through the set up of the app. He also answered all my many questions and did not make me feel he was rushed at all. I really did appreciate that. He also took the time to make sure each of my less than 10 employees, knew how to use the new keypad lock and let each of them try it out before he left. Probably a couple of hours after he left my office, I had a few questions about some paperwork he left me. I texted him to ask him to call me back at his convenience as I had questions. He called me back almost immediately and answered my questions. Y'all need to hang onto him!

Vector Security did the installation of the system back in 2017. We began having problems several months ago with system failing. Jeremy came out twice and diagnosed the problem during the second service call. He was very professional and honest from the very first service call. He let us know what the problem was (system was obsolete 4 months from original installation and didn't have the memory to update the system), this was very frustrating as we could not log in to activate, deactivate badges or make any changes to the doors for the site. Jeremy did not charge us for the service calls or the new equipment that was needed to get us up and running. Jeremy made an extremely frustrating situation so much more bearable. He is an asset to your company and he will be the resource we reach out to for any further issues. Thank you Jeremy for all your hard work, time and Patience - it was greatly appreciated!

Vector Security Systems rep, Daniel **, visited in our home to provide information and demonstrations about the Vector home security system. Daniel was knowledgeable, professional, and personable throughout the visit. His demeanor and expertise with the Vector system gave us immediate confidence in both him and the Vector line of products/services. After deciding to install a Vector system, Daniel stayed involved throughout the installation process and the 'learning curve', following up with us regularly until we were familiar with the system, and visited our home again to provide additional advice and info.

During a storm last Friday afternoon a lightning flash must have knocked out our fire alarm system for our condos. When I came home the Geneva on the Lake fire dept had just left due to the fire alarm sent to them. I called Vector and Linda put through to Matt in technical service. Matt assisted us with our problem and had the parts available to make the repairs. We agreed to wait until the storm went away and then we would make the repairs.

I was a former customer of Vector Security when I lived in PA before moving to FL. The service from the branch in PA was why when my contract with the company that serviced the monitoring of my security system when I moved to Florida was finished made it an easy choice to go back to Vector because of the great service I received in PA. Well what a difference different divisions are run. First of all trying to reach their customer service is a nightmare, no one is ever available and if you leave a message no on ever returns calls. Secondly, back in PA my system was tested by one of their technicians once a year at my house as part of my service agreement, free of charge, when I talked to the salesperson who I signed the 3 year agreement with I asked if they also did in home annual service tests of the systems and he assured me that they did and not once did I get a phone call to have my system tested.

Nick showed up in a timely manner. Explained all the work on his order and explained how everything was gonna be installed thoroughly and clearly. Very impressed with his customer service oriented attitude and professionalism. Nick’s work was clean and neat. Very good technician and great attitude for his work and his customers.

We have had Vector Security for several years. We signed up with Vector because of their background, very nice employees and the price. If you are interested in home Security this is the company to put on the top of your list. I do not plan to ever have another security system besides Vector.

My husband has Vector for his business and my sister and brother in law also have Vector for their home. Jenny and Curtis were great with the information and installation process. I will recommend them and Vector to family and friends. Jenny cleaned my windows in my open floor space. Lol. Curtis showed me the ease of use of the system and answered all of my questions.

Thank you to Vector Security for coming out and installing my new doorbell camera for my security alarm. I’m am very pleased with how easy it is to use and how great it looks. I really appreciate everything. Thank you.