Vector Security

Vector Security Systems rep, Daniel **, visited in our home to provide information and demonstrations about the Vector home security system. Daniel was knowledgeable, professional, and personable throughout the visit. His demeanor and expertise with the Vector system gave us immediate confidence in both him and the Vector line of products/services. After deciding to install a Vector system, Daniel stayed involved throughout the installation process and the 'learning curve', following up with us regularly until we were familiar with the system, and visited our home again to provide additional advice and info.

During a storm last Friday afternoon a lightning flash must have knocked out our fire alarm system for our condos. When I came home the Geneva on the Lake fire dept had just left due to the fire alarm sent to them. I called Vector and Linda put through to Matt in technical service. Matt assisted us with our problem and had the parts available to make the repairs. We agreed to wait until the storm went away and then we would make the repairs.

I was having issues with the system communicating with the monitoring station, I called and got an appointment time the following day. Jeremy showed up and worked for over 1 1/2 hours to figure it out, he was pleasant, very calm, he explained everything he was doing and why, he found the problem, he fixed it and now my system is online again thanks to Jeremy, I worked in public service for over 32 years and know what it's like, people will always call when they're unhappy, not so much when they are. We are completely satisfied with the work and with Jeremy, should the need ever arise to call for service again I am sure all the Vector employees are as good but I would have Jeremy come back if I had a choice. He's a very hard worker and you are lucky to have him on your team! GREAT JOB, GREAT SERVICE! Thank you Jeremy and thank you to Vector for keeping us safe!

This review is for Mr. **, who came out to fix a problem that I was having with my system. Mr. ** was very kind, knowledgeable, and quick. When he came to the door, he smiled and that made me feel better about letting a stranger enter my home. He was very business oriented, but kind at the same time. He asked for my permission to come in to do the work that he needed to do before entering. I was very impressed with the character of this man. He asked me to sign a permission form on his notebook or computer and he proceeded to do his job. He was very quiet, but thorough and he completed the job quickly in my opinion. He did an awesome job.

I'm Director of Safety Services at Woodloch Pines Resort. I have had the pleasure of working with Mary ** from Vector Security on a few jobs in our Woodloch Spring's Community. She is a true professional who truly cares about the customer's needs. Her knowledge about the product she sells is remarkable. She gave our residents a feeling of comfort after the system was installed and took the time to explain to the residents thoroughly. Mary is a true asset to Vector Security. You're very lucky to have her. I look forward to working with her again in our community. Kudos to Vector Security for having such a top notch sales person. I recommend Mary ** and Vector Security to all our residents. Great product with a great sales person. Thank you to Mary. Dave ** Director of Safety Service Woodloch Pines Resort

Terrific service today from Mike **. I needed a new battery, cell upgrade, and general reboot. Mike was able to take care of the issues, and he is clearly knowledgable and I appreciated the way he walked me through issues so that I better understood some of the system issues and capabilities. He was able to take care of an issue with my contract with great professionalism. Many thanks.

I have been with Vector for twenty odd years. The technicians who have came to my house have been very professional, helpful and pleasant. Jeremy and Zach have answered questions I ask with the utmost clarity. I rate this company a great experience.

Vector took over previous security company. Lady that setup my appointment for a service call very professional. Service tech was also very professional. Would recommend this company to any of my friends and family.

I chose Vector Security because it's a hands on security system and not a do it yourself install. The sales representative told me how the system will work and what it need. The cost is very competitive. Plus my sister-in-law spoke very highly of Vector since she has been with them for years. They never fail to respond to a service call.

My family has been with Vector Security for over 20 years. They have protected our family home very well and are very prompt when things happen like my contractor accidentally cutting a wire when putting in a door threshold. TJ who is assigned to my area is excellent. He gives me choices and is always available when I need him. When I recently needed to switch names on the account Ellen ** was so helpful. She made the process easy and didn't make me go through a lot of unnecessary paperwork and verifications because the company maintains good data on your property. I would highly recommend Vector to anyone who wants a more personal experience with their security service.