Vector Security Reviews

Vector is a great security system. Always prompt in alerting me of any security compromising issues. Having great staff members like Kiyana helps ensure that I will continue to enjoy using Vector Security.

Excellent help and assistance from Walter **. Thank you to him and his trainers! He was a great communicator in explaining the answers to my questions and he listened to me.

I have been with Vector Security since 2014. They were more efficient than the previous companies that I had service with. I’ve always enjoyed working with them. The technician, A.J. is very pleasant. He is always thorough and I like that he checks the whole system. I really like Vector Security and have enjoyed being their customer.

I choose them from a good friend that referred them to me. I have had my alarm for about 2 years and love it.. No problems at all. Aggie has been so efficient and helpful to me any time I called. Aggie is the Best.

St. Paul Lutheran Church has been dealing with Vector Security for many years. Our church recently completed a major upgrade and expansion to the fire alarm system. Jason was our primary support person for this project. He communicated well and was always willing to take the time to answer all of our questions. The electricians and installation techs were efficient and very professional to work with. We were very pleased with the work that was done.

Vector request for service. Usually takes 3 weeks or more before they come out. My doorbell camera has not worked since 6/17/26. It is 7/10/26; they will not arrive until 6/15 /26 to repair!

We were told there were bums in trailers next to the house and should really get an alarm. When we found that was baloney, nice folks live there, and tried to cancel. We were told we had to pay a lot to get out of the "no hassle" contract we signed. When my wife went blind and I lost my job, disabled, and had trouble financially, they had no pity, but said maybe later. Well, I am going to point out it is later. We have to sell our house that we love as our "forever home" and buy cheaper.

On May 26 Jamie ** came to my home to give me an estimate for replacing my existing Vector security system. I signed a contract on his tablet and was told I would receive a copy the next day. It is now a week later (June 2) and I still don't have a copy of the contract despite three e-mails to Jamie. Then this morning Aaron **, who is scheduled to do my installation on June 12th, came to my home to do the installation. I told him it was scheduled for June 12th and he looked at this calendar and saw that I was scheduled twice, for today and the 12th. From a customer standpoint, none of this is inspiring any confidence in your organization. I should add that I've been a Vector client for over 35 years.

The system has failed us several times since our beginning with Vector security, (false alarms). The last time was the basement glass break sensor. I removed the battery from the sensor. I do a sensor bypass "every night". Tonight, (5-30-2026) the sensor is still "in the network" and I deal with it every night. It should have been removed the (((first DAY.....))). (((I am not very happy with your work/problem solving skills.)))

TERRIBLE TO DO BUSINESS WITH. Will not hold themselves accountable for billing issues that arise due to their negligence. They would not even offer a partial reimbursement for their mistakes. They would rather lose a customer than provide exceptional customer service. They take your $$$ and turn their back. They're not open on weekends, so there is no immediate assistance if needed. Extended wait times to speak with a live representative who does not know what's going on with your account after reviewing the notes. No one had clear answers and kept transferring me to the next person who then could not assist. I was promised call backs that I never received. They don't take pride in satisfying customer concerns once they've collected your money.

This company is a sham, we got the service thought it was a good service, but became disappointed with the service. We had incident and they did not alert us. Now they did call us one time when my son put code in wrong and we were shocked. So we asked our friends and family about their security service and decided to get a security company that is more reliable than vector. So I called to cancel service and they informed me that we had signed a 5 year contract and that is far from the truth. The lady informed me that we would have to pay $2000. it maybe more just to get out of the service. I never ever signs contracts because I don’t believe in them. I advise anyone be careful when signing with this company in the end you will regret it and this company is not the company you should choose.

I spent $5000 having a security system installed by Vector and I can use it. The alarm goes off and nothing triggers it. I pay $105 per month for monitoring service and can’t use it. I WOULD URGE YOU NOT TO USE VECTOR!

I am writing to express my significant dissatisfaction with the security system and services I have received. My decision to acquire this system was based on information provided by a representative, Barry, who assured me of the ability to integrate personal cameras and upgrade the system. However, the compatible cameras I purchased proved non-functional, necessitating replacements from your company. Subsequently, the performance of these cameras has been consistently inadequate. On one occasion, I personally observed an individual attempting to break into my vehicle, yet your cameras failed to capture this event. Several months later, a similar incident occurred involving my truck, again without any recorded footage. Furthermore, the theft of my trash can also went unrecorded.

If you need a good security company don't go with Vector Security. Go to Walmart and buy the cheapest video cameras. They will be a 💯 better than vector without a monthly fee. The worst company I've ever dealt with!!!!

If you buy this alarm system, you will never know peace again. Not sure why I don't see more reviews talking about this. We've had Vector security for at least a decade, but in the last few years something has changed in our alarm system. If any alarm component is not in perfectly working order, the entire system beeps loudly. EVERY 30 seconds. Indefinitely. You can silence it, but only for 4 hours (this is not a full night of sleep). This sounds like it would keep you safe, except that we don't even set the alarm and it beeps anyways. There are, I would estimate, 70 components to the alarm, and if you even brush the cap of one of them, the beeping starts. The machine will tell you that one of the 4 (or any number) of windows (or anything else) is the problem in a given room, but you have to trial and error which one it is. Some of the equipment will require that vector security come out to fix it, and the beeping will not stop while you wait for that appointment.

Vector did an outstanding job on our security system install. Professional, polite, & efficient. Explained everything with the system thoroughly. Provided recommended locations for panel, cameras, and smoke detector.

It is almost impossible to cancel service. They hold you to a many year contract that is hard to understand…

Vector Security is my current security company but after this experience I will be cancelling service. My elderly mother is being forced to move into assisted living due to her severe health. She has to cancel her Vector Security contract as a result. Vector is insisting that she pay out the remaining months on the contract even though she will not receive service and her house has sold. This company is forcing her to pay over a thousand dollars to them for service she will not receive even though she is being forced to move.

This review is for a new to me, activation of a previously installed system. The tech was knowledgeable, friendly and was even able to come earlier than expected which was great! Working with Vector security so far has been a walk in the park. Thank you!

Nick and Jason done an awesome job working on my alarm system and camera system at my restaurant today. The alarm system wasn’t working properly for sometime now, however, the guys fixed everything that needed to be fixed including installing a working circuit board for the alarm system. My cameras are working great as well and I am very pleased with how everything turned out and how everything is working nicely now! Great job Nick and Jason!

Vector Security has my home Security system for protection and Walter ** (Support Specialist) fixed my system when the connection the door bell camera lost connection. He was very knowledgeable and able to get it fix the problem.

The installation went very smoothly. Curtis was courteous and knowledgeable. He took time to show me the system and answered all my questions. The new upgraded panel is very slick. Would recommend Vector Security.

Walter ** was very cordial and walked me through the process of deleting notices sent to my email. It was a simple task but it taught me where to go to try resolve little issues before calling. I’ve always experienced great customer service from Vector!☺️

Nick done an awesome job and I really appreciate his patience with teaching me and making sure I thoroughly understand how to operate my alarm system and camera. Outstanding customer service and professionalism! I would recommend Nick and Vector Security to anyone that’s in the need for an alarm system!

Curtis did a fantastic job. On time, polite and explained everything very clearly. The new system is amazing and so glad I had Curtis. As he has been here before and serviced my old system. I would recommend Curtis to anyone.

We have been frustrated with your security system and box for the last 1 and 1/2 year since our new home was built. The inconsistent beeping would last for hours and no one until Chad ** could help us. Hopefully our problem has been solved. He was patient and understanding and knowledgeable. Thank you Chad.

Nick done a great and professional job in taken down my cameras from my old home and reinstalling those cameras and a new system in my home! Nick has always done awesome work and thankful for his help with everything.

Nick showed up on time and I was very impressed by his work. He was well mannered and respectful. He was very polite and professional. He know his job very well and answer all my questions. I enjoyed talking to him today. I thank you for your business.

Curtis and Tod are excellent professionals. Always straight-forward, honest and professional. I appreciated their suggestions and direction. Very conscientious about everything they do and say. Thanks, guys, you both have been great. Thanks, VECTOR SECURITY.

Nick done a great job with installing my outdoor camera. He arrived on time, called me the day before to confirm the appointment and was on time. Nick done clean work and was professional all the way through! Very pleased with his service and Vector Security.

Angel handled my situation with kindness and professionalism. She was very knowledgeable in dealing with my problems. I was able to “fix” the problems at hand except for the garage door app which is still unresolved. A technician might need to help with this at a later date.

The worst security company ever. I would rate it zero if possible. They sell service contracts that don’t cover anything. I have been paying them for 2.5 years with no service. Read the Yelp reviews and you will go to SimpliSafe better service and much cheaper.

I very recently wrote a 3 star review on Vector. I must add some corrections. After my latest and most unpleasant experience and talking with MANY people, I must say Vector went above and beyond to fix my issue. I have been with them many years and have never had a customer service issue until lately. I was notified on Monday someone would come and work on my system and Todd showed up.

Everyone was friendly and helpful. I did have to wait several minutes for someone to get back to me. The technician, John **, was most helpful and efficient. He had to travel a long way to get to me at the end of the day but didn't let that affect his attitude. He was great. Thanks.

I’m very satisfied with the onsite technical support; however, customer service communication could be improved, particularly regarding response time and acknowledgment of inquiries. I submitted multiple inquiries to customercare@vectorsecurity.com and did not receive a response, so it may be helpful to confirm whether this address is functioning as intended.

Equipment battery low alarms go off constantly until technician changes batteries, some times it’s days of listening to loud beeping for low battery. If you try to change battery yourself you get tampering alarm every minute. Once you cancel contract there is no way to shut off alarms, they sent instructions to pull out battery but it is hardwired and beeps for all the motion detectors that have low batteries. Their instructions to shut it off were incorrect. Worst customer service ever.

I am not satisfied with the support from Vector Security. On December 11, 2025, I called Vector Security because our garage door would open on its own, without us activating it. The earliest date a technician could come from Vector Security was December 31, 2025, noon to 4 PM. On December 15th I called again because the door open again like before. We are in our eighties, and may not hear the door when we are sleep, we consider having an open garage door is not a secure situation. Therefore, I called to see how I can deactivate the garage door. I was told to remove the battery in the door sensor. Also, I was told that we would be called if an earlier appointment time comes available.

I wanted to send a huge thank you to Logan ** Gregory and Howard (I'm sorry I didn't get his last name). They were so very kind and patient with me while trying to fix my login problem with Vector Security. My husband passed away 4 years ago and he took care of these things. I explained that and Logan and Howard were very encouraging and took excellent care of me. I have worked with the public for over 30 years and I know how hard it can be some days. I just wanted to you all know what a great team you have there and that's truly a blessing! Thank you so much!!

I have been a customer with Vector for the past several years. We recently had Vector install new cameras and update our security system. Our local sales rep, Jennifer, was very responsive to our needs. Unfortunately, your billing departments, both locally and regionally, failed to account for our payments, resulting in continuous demands for payments which had already been rendered. Also, it is nearly impossible to reach anyone in your organization to clear up the confusion. Wait times on the phone are unacceptable. If it weren’t for our sales rep giving me her direct number, I doubt this would have even been corrected.

Frank and Curtis very professional, knowledgeable and very good explaining the system. Both on time and friendly. Curtis showed us how to use system and app. Curtis explained everything very well with also showing us how to use with demo with app and system.