Vector Security

Vector Security inherited my account from its acquisition of Security Associates. I was an original customer of CV Security. My interaction with Vector was very good. Badi ** is my salesperson. We were able to communicate easily and set a meeting quickly. Badi's work with me went well into the evening as we completed our sales contract and structured all for installation. His patience and commitment was very good that evening. Scheduling the installation was very efficient. I received a call the next business day to schedule. Jennifer was very nice and as accommodating as possible.

Firstly I chose Vector because my manager has Vector & has a very good business relationship with Rick. So I knew she wouldn’t recommend something if it wasn’t a good idea. I called Rick to see what kinda of bundle he could get me into with my budget. As a first time homebuyer a lot of things are scary and I’ve never had a security system in my whole life so I was worried I wasn’t going to be able to get a good deal. Which I was very wrong. Rick heard me out and listened to everything I wanted with the budget I had. Set me up with a great deal.

I have been associated with the retail asset protection/loss prevention/security profession for over 40 years at the highest level. Therefore, I am very familiar with the Security Alarm Systems segment on a business level as well as a residential level. It should also be noted that I give very few references for service! I have been a Vector Security customer for over 15 years and have had many competitors try to lure me away with the promise of saving a few dollars. I listen from time to time as any smart consumer would, but I simply could never justify the switch.

For over thirty years, I have been the CEO of several worldwide corporations. Throughout my business life, I have always had a great respect and admiration for people who display qualities which guarantee their success as assets to the companies for whom they work. During my ongoing contact with Ms. Tracy **, I have always found her to exemplify all of the skills and attributes that I look for in all of my upper management personnel.

I have been a VECTOR customer for 6 years & have always been very pleased with the alarm service. This review is for customer service after other equipment was to be installed. It turned into an ongoing problem with the service & billing that was now into 4 months unresolved. Due to several phone calls, long phone wait times, leaving messages as the recording prompted, messages not answered in the 24 hour window that it was stated they would be & being transferred all over the place (including Pennsylvania) I was about to cancel the service.

We have been very happy with Tim ** as our rep & Rich ** as our Tech. We felt they had our safety as a concern & they took excellent care of us. This is our 2nd Vector system - the other being on our former home. We hope the new owners stay with Vector. Many thanks!

We’ve had Vector Security at both locations for some time now and it's been great. Our technician Scott that was out for the week doing the lighting test and installation of the new system for the panic buttons was GREAT. He was very knowledgeable and helpful with the new panel.

Fast and professional service. Made sure existing devices worked properly then installed new devices. Made sure I had no additional questions. Very satisfied with the work that William did. The sales rep also did an outstanding job and exceeded my expectations. Thank you!!!

I have been a customer of Vector for years! Had security system as well as cameras! Simply the best! Made switch to them from another company and I have NEVER REGRETTED DECISION. THEY ARE SIMPLY THE BEST!!! From installation, to customer service to alarm notifications.

Vector is one of the few companies that come out in a timely manner and fixed the problem efficiently. This has not been our experience with any other repair. Vector detected the problem, notified me and made the repair in less than 24 hours. Darrell did a great job.

My camera was not sending me all the notifications for the recordings, or rather it was sending me the notification but no video clip. The tech that came out, explained that there were a lot of clips that came in at that time, and the upload speed could have been too low to send the clip. He installed a WIFI extender to help with the signal of my camera, in my back yard. I’m very thankful for Vector. They come right out when there’s a problem and explain everything in a user friendly manner.

We chose Vector because our daughter had them for 30 years and she was happy with them. They were here for several hours and through the entire system with us. They took their time explaining their products and features especially the app and how it works. We had our daughter come and download their app so she can keep track of our house as well. They were very professional and knowledgeable. I would definitely recommend them to anyone!

Worked with Vector in the construction phase of GL homes. Not from Florida, was unaware of Vector. In NY our home and office protected by ADT - like the services Vector provides. Installer, Rod, was fantastic - did an amazing job - clean, prompt, explained all details.

Simon was great, Nick was too. The deal was amazing. I love my service and the employees were very professional. I would recommend Vector to family and friends. Also, I really like the cameras and the view. Very clear and procise. The vector app is very easy to use as well. Very user friendly and easy.

Overall Vector was a good choice. The only thing was the system that was in our home was bit out of date. It took longer than anticipated to set up the security system. All in all, the tech was good and the sales rep was very helpful and responsive.

I was having trouble with my camera system at the firehouse. I called vector and was pleased at the way I was greeted on the phone. They set up a service the technician came out identified the problem and ended up replacing two cameras on my system. The technician was very knowledgeable and friendly. I am very satisfied with the service for today!

Long time customer with Vector Security. Installation went smoothly. Rich was very professional, friendly, and provided clear guidance every step of the way. I would recommend Rich to other customers for proper installation of the system. Upgrade is a nice addition.

My technician called to let me know when he was arriving and arrived on-time. He was very courteous and patient with answering my questions. My system was repaired in a timely manner and I learned how to by-pass sensors if needed. I’m thankful I had the system warranty!

We have never had any problems with Vector. We have always been very satisfied. They've always been prompt when we needed a battery. I'd recommend them to anyone. When I first had the installation done, they were the one that was available to come out immediately. When you're in the need of a system, you need a company that can be out then and there and not make you wait a month or two.

Had technician out to troubleshoot my video system. A previous technician told me I needed to buy some products online to better my WiFi signal. The technician today, Nick, assures me I did not need to do that all. He created recording windows and set up notifications, even confirmed they worked on my phone. It’s nice to know there’s still honest people out there. Nick was exceptionally great!

We have had Vector since 2003. The system needed an upgrade because of age and technology. The two techs were very courteous and clean. They instructed me on how to use the new system and answered any questions I had.

Serviceman check out all our issues. Replaced Panel, multiple devices, batteries and tested it all. Then added some devices we requested. Thanks for the timely and thorough inspection. Even spoke with our patients and made them feel at ease as he darted about checking everything out.

My technician called promptly before arriving exactly on time. He not only fixed the problem sensor, but identified one other that needed replacement. Very efficient and courteous. Didn’t waste any time so he was in and out on a very timely basis.

We were having break-ins in our area 10 years ago, so my husband and I definitely decided to go with Vector based on recommendations from others. We have been completely satisfied. One can always reach a tech to walk you through any rare instances. We don't have many issues with the system besides batteries getting weak. We have always recommended our family and friends to Vector, and they have never changed to another company.

We love our Vector system and the security it provides. It keeps our home safe and helps keep us safe and secure. In our part of town we need the best security and we have it with Vector. There is not a better company with better people.

Had a communication issue at my workplace, tried resolving myself and I couldn’t. Vector sent out Nick ** who came in and diagnosed the issue quickly and efficiently. He got the system back up and running, sent a few signals to verify proper operation and even showed me a few things I could do in the future.

We chose Vector as it was the preferred security company for GL Homes' Seven Bridges community. From the introductory meeting upon purchase of our home, to the installation of equipment and explanation of how the system works, all representatives of Vector Security demonstrated patience and professionalism.

We had Vector Security at our previous home. Our daughter has Vector Security also. Now we have moved into a new home and had Vector Security come out and update the existing system in the home. Josh was the installer and got us hooked up and safe and secure!

Mother in law referral, had put rehashed system from Vector Security and loved it that is why we purchased a system from them a few years ago. We are very pleased and very satisfied with the performance of the system as well as the sevice technician and department provide excellent service.

Tech called me when he was en route, when he arrived he asked me what all I was having issues with and was very professional. He also should me how to arm and disarm my system for when I am at home and when I’m leaving. Tech fixed my problem and I am very happy.