Vector Security

I chose Vector Security because they are known for being one of the top companies in the world. This was a new installation for me, it was an amazing experience. My representative John was so awesome, very professional, prompt, courteous, patient and very understanding. He took the extra time to sit down with me to explain the system so that I understood it well before leaving. The cost of the security system was very reasonable vs the other security system (ADT) that I have had for over 4 plus years.

Josh arrived promptly at the promised time, he also called 30 min prior to arriving. Josh was very nice and professional. He updated our system from a 2 Gig radio system to a 4 Gig system and he installed a new door lock with keypad. I was very please with his patience with me. He made me aware of the Vector App and helped me through the set up of the app. He also answered all my many questions and did not make me feel he was rushed at all. I really did appreciate that. He also took the time to make sure each of my less than 10 employees, knew how to use the new keypad lock and let each of them try it out before he left. Probably a couple of hours after he left my office, I had a few questions about some paperwork he left me. I texted him to ask him to call me back at his convenience as I had questions. He called me back almost immediately and answered my questions. Y'all need to hang onto him!

Vector Security did the installation of the system back in 2017. We began having problems several months ago with system failing. Jeremy came out twice and diagnosed the problem during the second service call. He was very professional and honest from the very first service call. He let us know what the problem was (system was obsolete 4 months from original installation and didn't have the memory to update the system), this was very frustrating as we could not log in to activate, deactivate badges or make any changes to the doors for the site. Jeremy did not charge us for the service calls or the new equipment that was needed to get us up and running. Jeremy made an extremely frustrating situation so much more bearable. He is an asset to your company and he will be the resource we reach out to for any further issues. Thank you Jeremy for all your hard work, time and Patience - it was greatly appreciated!

During a storm last Friday afternoon a lightning flash must have knocked out our fire alarm system for our condos. When I came home the Geneva on the Lake fire dept had just left due to the fire alarm sent to them. I called Vector and Linda put through to Matt in technical service. Matt assisted us with our problem and had the parts available to make the repairs. We agreed to wait until the storm went away and then we would make the repairs.

I was having issues with the system communicating with the monitoring station, I called and got an appointment time the following day. Jeremy showed up and worked for over 1 1/2 hours to figure it out, he was pleasant, very calm, he explained everything he was doing and why, he found the problem, he fixed it and now my system is online again thanks to Jeremy, I worked in public service for over 32 years and know what it's like, people will always call when they're unhappy, not so much when they are. We are completely satisfied with the work and with Jeremy, should the need ever arise to call for service again I am sure all the Vector employees are as good but I would have Jeremy come back if I had a choice. He's a very hard worker and you are lucky to have him on your team! GREAT JOB, GREAT SERVICE! Thank you Jeremy and thank you to Vector for keeping us safe!

I chose Vector Security as this is what the previous homeowner used. I have been so pleased the past 8 years. At times, I forget to turn the alarm off before I go outside in the early morning and the representatives call within seconds to check on me. They are always professional, courteous and never complain, even if in the wee hours of the morning. I even like the added question the last time, the representative stated, "Are you safe and do you need me to call the police?" In this way, if I was in danger on my end, no one would hear this except me. I also live rurally and at times have connection issues that are always pursued on your end. Highly recommend.

I left a message for sales dept to call me and have yet to hear from them. This was regarding updating our system with current technology. I have written enough to explain the situation and don't see the need to expand any further....

I love Vector Security. Their customer service representatives are the best by far. They are always very helpful and polite. The response time when your alarm goes off is immediate. I sleep well knowing they are protecting my family and home.

I chose Vector because I was referred by family. My experience with the Vector staff was absolutely amazing. They answered all of my questions and made me feel very comfortable with using my new security system. I would gladly recommend Jennie and Curtis to sell and install a security system in your home. I am feel very much at ease.

Vector Security was has been in the home for awhile and Vector Security has had many technicians in the home to install new systems and also upgrade the old system to the new fully touchscreen system. Added a doorbell camera and also a 2nd keypad in the bedroom. Now Vector Security is adding a deadbolt lock to the front door and Josh the installer helped to add the app to the phone! Thank You Vector Security!