Vector Security

We chose Vector because it was recommended to us by our pediatrician. We contacted Vector because one of our units batteries was exhausted. The tech came out and changed the batteries in all of the units. Aaron, the tech, was very nice and efficient.

Great value, quality product, professional personnel, enjoy the knowledge of safety, high quality monitoring. We recommend the company every chance we get and are fortunate to work with a great company definitely worth the monthly fee. Look forward to many more years with this company thanks to the management

We already had Vector Security and wished to have an upgrade to wireless. We were very happy with our security but needed to change the system to a wireless one. We were very happy with Jason ** and his work!

I’ve been a Vector customer over 30 years. The staff has been courteous and responsive. Rick has been our go to guy for multiple years. He’s respectful, trustworthy and knowledgeable at his job. Thank you for the continuous great service!

I have had Vector for a number of years now. The service has been top notch. Installation tech was on time, friendly and knowledgeable. I was shown the how to use the website and the mobile app. The arming and disarming through the app was easy.

Vector was recommended by a friend that lives in a neighboring development. Customer service was able to accommodate me on the day I would be at the beach. Tim and Mike have been nice to work with. Mike was thorough when trying to explain the issue I was having with my camera. Even the dog liked him.

I have been a customer for years. Always great service, professional and knowledgeable service folks. Provide a good peace of mind, especially since I travel so much. Recently had an incident and the staff was overwhelmingly supportive while I was out of town.

I was taking over for another manager and had to be walked through how to complete new contract. Michelle was very helpful with all of my questions and continued to check on me to see if I needed assistance. I was able to set up the services without too much difficulty.

We had Vector at our previous home for over 23 years and were very happy with you. Our experience was very good with your personnel. We had new water sensors installed and we were very happy with the way they analyzed the situation and came up with a way to mount the properly. We will recommend Vector to all our friends.

I am very please with the security system. I was referred to you by my sister who has the system for her home and business. Brent was the salesperson that helped me with the system. He was very helpful and guided me through the process.

I have been a customer since my house was first built. I have had no complaints and wish to continue the service for the locked in price. The customer service today was amazing. It took very little time to fix the issue.

Guys came today for a service call and we're. Very professional, they took the time to show me and my staff the proper procedures for operating our alarm system, also showed me how to change user codes. Was helpful in letting me know how to setup my new phone with alarm.com app.

The Vector Security staff were very helpful and friendly in scheduling my appointment, and making my service call and subsequent installation call. I had inquired about additional equipment installation and service, and the technician Jeff was very informative and knowledgeable (and without being pushy about getting additional equipment.) Both times, staff arrived on time, and I appreciated the calls from Vector confirming appointment and notifying me that they were on the way. I also appreciated follow up appointment to make sure job done completely (and thoroughness of checking to make sure my system working correctly.)

Customer Service is outstanding! Multiple lines of communication, very prompt, and professional. AJ was welcomed to help fix our system after the storms came and did just that. He ensured everything was running properly and suggested ways to maximize our security. A+

I have been a Vector Security customer for about 3 years. Requested service call for camera. Darrell (service Technician) was prompt, courteous, and very knowledgeable. He was able to resolve service issue. Overall was very please with the Vector experience.

We decided to go with Vector because of their pricing and hearing about their service. We switched from ADT over to Vector about 9 months ago. We have been very pleased with the service so far and have had very few problems so far.

We have already had Vector security and are very happy with the service so we decided to upgrade and get a new keypad and the Vector app. Devin was my installation technician today and he was very clean, professional and he did a great job. He doubled checked and made sure everything was working and made sure we were satisfied before leaving.

I have had Vector for many years now and for the most part have always had nice, professional and informative technicians for service calls. The technician this time was courteous, informative, professional and quickly identified the issue and completed the repair.

We have recently done some changes on our network, and we had a service technician come out to update the settings for our alarm communicator. He was very professional, and he did a great job. We have been with the company for years and we would like to say that we have always had Good experiences with the company.

Frustrated, in a bad mood and not looking forward to talking to a customer service agent but I needed help. Dawn answered the phone in a welcoming and professional manner. Her high level of technical knowledge, willingness to help, genuine concern and desire to solve my problem was a welcome surprise. She efficiently diagnosed the problem, directed me to the solution and by the end of the call both my frustration and problem were gone, my mood was better, thank you Dawn.

I switched to Vector Security because It was recommended by Jerry **. The transition went smoothly. Staff was very efficient and knowledgeable. They helped install the app, view the camera, did troubleshoot before they left to ensure everything was working properly. Thank You!

My parents have Vector Security and have for years. We tried to price check around and had more of a hassle with ADT wanting money up front where we had no hassle going through Vector. The service today (Alarm install) was beyond expectations, everything was explained and shown to standards.

I was very pleased with Ed the salesman, and Matt and Andy the technicians. The techs were on time and went over the camera locations with me and added a camera cover all angles of the house. I am very happy with the cameras and would refer Vector to a friend or family member.

I was looking for a name that I could trust. It was an option when we bought the house over 10 years ago. So far all the techs have been extremely helpful and extremely responsive. Steve **, today's tech was extremely knowledgeable. I have through Vector the fire, burglar, and camera alarms. I am happy with the service and would definitely recommend Vector Security to my friends and acquaintances even strangers.

Vector security took over the security for my hoa and I have been extremely pleased with any interaction I have had over the years. This time I spoke with AGATA and she was very knowledgeable and extremely helpful and personable. I give her 5 stars!

Ed and Todd worked hard and quickly. Ed worked on adding the camera before Todd got there. They then ran the vga cable to the back office so they could see some of the cameras as well. I always am happy with the quality of work the techs do when they come out.

Had Vector at old house, satisfied with company, wanted to stay with Vector when I moved. Have motion detector, smoke alarm. Really like that I can lock my door from my cell phone. Like the fact that I can do everything from my phone. When the alarm does go off, I like that Vector calls me from and I can speak to them from the panel box without having to use phone, I think it’s a great safety feature.

We’ve been with Vector for many years and had very little problems that were resolved quickly. Today your technician was polite and knew exactly what he was doing. He fixed it quickly and tested the system. Thank you for your service.

Jeff did a great job today. I had an old glassbreak that was false alarming and Jeff quickly added a new wireless glassbreak and tested it so my dog would not set it off. He also informed me of new products and I am thinking about upgrading.

We have been Vector Security Customers for approximately 10 Years. Service has been reliable, and Tod has always been a good Representative, my son recommended him. We decided to get the fire alarm, just in case and Tod recommended the Cellular. We can eliminate our landline now. The Installation was easy, the technician Greg was very efficient and trained us on the smartphone use as well. Thanks very much!