Vector Security

I chose Vector because I've had their services for well over 20 years (both residential and business). I have to come to trust and feel confident with their systems and very capable staff. This week's work was performed by Kevin, and required a big upgrade to a system that was 20 years old. Kevin did a spectacular job of changing out everything from the panels to the fire alarms and heat detectors. He is extremely knowledgeable, and I believe one of the remaining dinosaurs at Vector Security. I say this in the most endearing way, because without people that have the technical experience and expertise in all of the various systems that are out there, it would be simply put "a train wreck!"

Yesterday Andrew the sales manager stopped by to discuss installing a home security system. He was very nice and had excellent customer service. He was very detailed in explaining the setup and everything involved. I appreciated his willingness to work with me and his professionalism. Today, the technician Maurilio showed up early to set up the system. He was also very professional and went above and beyond what was expected when setting up the cameras and sensors. He helped me fix a fault outlet that was disabling the power to the dining room and he made sure that everything worked before leaving. He also made sure to explain everything to me and to ensure that I had a great understanding of how the system worked. Overall 10/10 customer service. I highly recommend using this company when installing a security system.

Actually I choose the previous owner Night Watch Security. My niece was employed by Night Watch Security and they had a promotion to get free monitoring equipment and I only had to pay for the monthly monitoring service. Thus far Vector security has been great. They call me when the alarm goes off so I know they are monitoring my home. They let me know when my battery is low even though the equipment makes annoying beeping. I have not had a break-in since before I had the system installed. I did have to get new equipment because the hot water hose bursted and damaged the main console.

I always have a relationship with my sales person Simon and I know each other for a long time all of my accounts were done by him and my family treats him as family but the Impressive event today for second to none your technician went beyond and above all he can do to get my installation completed. I didn’t realize my Internet was out of service until he contacted me on the phone. I was in Raleigh Durham and butterfly by reached Wilson the technician was getting ready to leave but I told him that I would really like to have it done so he stuck around and wait until my Internet is fixed and then stuck around even longer to help me link all of my accounts with Alarm.com which their services a second to none as well. Very, very happy with the events that happened today. Thank you

I was alerted by Vector that there was an issue with my system connecting to the cell tower. I got this message late day, I believe it was June 26. The assistant I talked to that evening was in PA and could not fix the condition. She said she wrote a trouble report and Vector would call me. I did not get a call so I called the monitoring center. They couldn't help me - it was after hours on June 28 - so they told me to call Tech Support Service. After being on hold a very long time Mr. ** responded.

Very professional, fast, knowledgeable. Frank and Curtis handled the job as expected, couldn't ask for anything more from Vector. Was pleased with the new fire alarms and the monitoring, this is a very comforting measure. The app is a super feature to monitor from afar and able to manage.

The install person was great and communicated well with us through the install. We chose Vector due to price and it will be on a trial basis to see if we like it. I would recommend the install person so far though.

Staff was very friendly, and very prompt. Very professional. Our office just needed a routine maintenance check. Technician did a good job, and was very polite. Would highly recommend Vector Security to any company looking for a great company to work with.

Everything went great. Toni, Ryan and Curtis were very helpful and gave us excellent advice on products, install and security system. Curtis did such a great job that I have family getting ready to change to Vector! Curtis also answered all questions that I had and stayed until every question was answered. Thank you vector security! You will be highly recommended!!!!

I know Vector from my father being in security as a child. The reputation proceeded my interactions with the staff. I'm very pleased with all of my interactions with the employees that I have encountered so far. My first encounter was with Natalie at the home and garden show. She was very professional and well-informed. Kevin the installer was very professional, knowledgeable, patient and extremely personable. I will be recommending Vector to my friends and clients, as I am a real estate agent, based upon my experience with these 2 people.