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ADT vs. Vector Security

Profile picture of Jessica Render
by Jessica Render ConsumerAffairs Research Team
ADT and Vector Security

What is the difference between ADT vs. Vector Security?

ADT and Vector Security are both known for their straightforward security packages and plans that are on the more expensive side in the industry. The ways in which the companies approach payments differ, though. Vector Security bundles the cost of installation, monitoring and equipment into one monthly payment, while ADT requires each to be paid separately. Because of this flexibility, many customers will find one of these companies to be a good solution for their security needs.

Installation and cost

adt logovector security logo
Installation typeProfessionalProfessional
Installation fee$99 to $199 (may be included in package price)Included
Upfront cost$599 to $1,049 upfront OR $9.98 to $17.48 monthly for 60 months$0 to $149+ (more if you elect custom package upgrades)
Trial periodSix-month money-back guaranteeOne-year warranty on equipment
Contract terms36 months (60 months if financing equipment)Varies
adt logoProfessional$99 to $199 (may be included in package price)$599 to $1,049 upfront OR $9.98 to $17.48 monthly for 60 monthsSix-month money-back guarantee36 months (60 months if financing equipment)
vector security logoProfessionalIncluded$0 to $149+ (more if you elect custom package upgrades)One-year warranty on equipmentVaries

Monitoring plans and pricing

adt logovector security logo
Monitoring price range$28.99 to $57.99$44.95 to $69.95
Monitoring optionsProfessionalProfessional
Self-monitoringNot offeredNot offered
Upgraded self-monitoringNot offeredNot offered
24/7 professional monitoringStarting at $45.99Starting at $44.95
Upgraded professional monitoring$57.99/month$69.95
adt logo$28.99 to $57.99ProfessionalNot offeredNot offeredStarting at $45.99$57.99/month
vector security logo$44.95 to $69.95ProfessionalNot offeredNot offeredStarting at $44.95$69.95

Security equipment

adt logovector security logo
Wired or wireless?BothWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
Siren
Panic buttonMedical panic button
Yard sign
adt logoBothIndoor and outdoor cameras
vector security logoWirelessIndoor and outdoor camerasMedical panic button

Smart-home features

adt logovector security logo
Smart locks
Smart lights
Smart thermostat
Garage door control
Temperature sensor
Water sensor
Smoke detector
CO2 detector
adt logo
vector security logo

Technology

adt logovector security logo
Mobile appMyADT Mobile App for account management; ADT Control for system management
Mobile app monitoringYes, via ADT Control app
iOS rating4.8 for MyADT; 4.8 for ADT Control4.7
Android rating4.4 for MyADT; 4.8 for ADT Control3.9
Notification/alert optionsApp, text and emailEmail, text and push
Home automation capabilities
Voice integration
Amazon Alexa
Google Home
Other integrationsSmartThingsSmart plugs
adt logoMyADT Mobile App for account management; ADT Control for system managementYes, via ADT Control app4.8 for MyADT; 4.8 for ADT Control4.4 for MyADT; 4.8 for ADT ControlApp, text and emailSmartThings
vector security logo4.73.9Email, text and pushSmart plugs

Reputation on ConsumerAffairs

adt logovector security logo
Overall star rating4.154.6
Verified customer reviewsADT reviewsVector Security reviews
adt logo4.15ADT reviews
vector security logo4.6Vector Security reviews

All information accurate as of publishing date.

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    ADT

    ADT sells professionally installed security systems across the United States. Customers have the option to choose from one of its three packages or buy one-off equipment as needed. Packages include a six-month guarantee on products and a 30-day trial period. When customers work with ADT, they gain access to its long list of smart-home automation and app integration options.

    ADT packages

    • Secure Package: The Secure Package is the basic home security package. It offers a control panel, three door/window alarms and a motion detector. This package starts at $599 for customers who want to pay upfront. For financing, customers can sign a 60-month contract and pay $9.98 per month.
    • Smart Package: The Smart Package is ADT’s smart-home option, which includes the security equipment from the Secure Package as well as additional smart-home equipment, including a smart plug and a smart door lock. This package starts at $919, or $15.32 monthly for 60 months.
    • Complete Package: As ADT’s most well-rounded package, the Complete Package includes a vast array of products, including everything in the Secure and the Starter Packages and an HD indoor camera and video doorbell camera. This package lets customers view live footage of their door from anywhere in the world. Pricing starts at $1,049, or $17.48 per month for 60 months.

    What ADT customers say

    Overall, reviewers on our site like ADT. Customers frequently mention positive customer service experiences, especially at the time of system installation. Customers also like how the system works and the features offered. Those who have had issues with the company mention feeling frustrated that issues took multiple tries to properly resolve. Overall, we see customers mostly satisfied with the system, which many described as easy to use.

    The sales representative at ADT was the best. He's very professional, he knew what he was doing, he took time to explain how to work the system and the equipment and explained all the different packages they had. He was very well-versed. I love all the features that I got. It's user-friendly. That makes it even better because I'm 65.”

    Mary of Columbus, OH

    Vector Security

    Vector Security sells three home security packages that include monitoring and installation in the cost. This streamlined payment structure can be handy for many individuals. The website is a bit difficult to use, which makes it hard to see specifics about most products, but for the most part it looks like the packages offered have more products than other companies. Vector is limited geographically, however. Information about contracts is unclear on the site, but it seems like they’re usually required.

    Vector Security packages

    • Essential Security: The Essential Security package includes a wireless control panel, three door/window sensors, a motion detector and a SecurityCare Plus warranty plan. This plan starts at $44.95 and includes monitoring and installation. There’s no upfront payment required with this option.
    • Home Automation: The Home Automation package offers the same security solutions from the Essential package, plus additional smart-home products, including access to the mobile app and a video camera. This plan starts at $59.95 per month and requires a $99 down payment.
    • Connected Home: For a full approach to automation and security, the Connected Home package is available. This package includes a control panel, three door/window sensors, a motion detector, a video camera, a smart thermostat, a door lock and mobile support. This package starts at $69.95 per month and requires $149 down.

    What Vector Security customers say

    Vector has positive customer feedback on ConsumerAffairs. Many verified reviewers hail the customer service team, the service technicians’ attention to detail and an overall knowledgeable and pleasant team to do business with. Some customers did cite issues with the cancellation and contract transferring process, but overall we found the service was satisfactory to most reviewers.

    I have been with Vector for years and I trust them. My interactions have all been great. Kevin arrived early and was [courteous] and professional. He was thorough and made sure that everything was done right and wanted me to be completely happy. I would highly recommend him!!”

    Chris of Bridgeport, WV

    Bottom line: ADT or Vector Security?

    When it comes to prices, ADT and Vector Security are pretty similar, although the benefit of combining monitoring with the monthly cost puts Vector ahead by just a bit. However, ADT has more industry experience and more clear information about the product it sells. Plus, customers note Vector Security’s complicated cancellation policy and lack of upfront information about contracts, which might turn some individuals off.

    The best way to choose which one makes the most sense for you between these two companies might be to talk to a representative from each to learn more. This may require a bit more work, but it will likely result in your making a more confident decision.

    • ADT is best for someone looking for a professional security solution who might move in the future.
    • Vector Security is best for someone who doesn’t want to worry about multiple payment options and plans on staying in the Eastern U.S.
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    Profile picture of Jessica Render
    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.