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Vector Security vs. Alert 360

Profile picture of Jessica Render
by Jessica Render ConsumerAffairs Research Team
Vector Security

What is the difference between Vector Security and Alert 360?

Vector Security and Alert 360 are two of the pricier home security systems on the market. These two systems have comparable smart-home capabilities and specs. However, when it comes to customer service and client satisfaction, Vector Security has a clear edge on Alert 360 from reviewers on our site.

Installation and cost

vector security logoalert 360 logo
Installation typeProfessionalProfessional
Installation feeIncluded$99 to $199
Upfront cost$0 to $149+Equipment included in monthly fee
Trial periodOne-year warranty on equipmentNone listed
Contract termsVaries36 months; no-contract options available if equipment purchased upfront
vector security logoProfessionalIncluded$0 to $149+One-year warranty on equipmentVaries
alert 360 logoProfessional$99 to $199Equipment included in monthly feeNone listed36 months; no-contract options available if equipment purchased upfront

Monitoring plans and pricing

vector security logoalert 360 logo
Monitoring price range$44.95 to $69.95$49.95 to $59.95
Monitoring optionsProfessionalProfessional
Self-monitoring
Upgraded self-monitoring
24/7 professional monitoringStarting at $44.95Starting at $49.95
Upgraded professional monitoring$69.95$59.95
vector security logo$44.95 to $69.95ProfessionalStarting at $44.95$69.95
alert 360 logo$49.95 to $59.95ProfessionalStarting at $49.95$59.95

Security equipment

vector security logoalert 360 logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
SirenNot listedAudible panel siren
Panic buttonMedical panic buttonMedical panic button device; silent panic button activation from control panel
Yard sign
vector security logoWirelessIndoor and outdoor camerasNot listedMedical panic button
alert 360 logoWirelessIndoor and outdoor camerasAudible panel sirenMedical panic button device; silent panic button activation from control panel

Smart-home features

vector security logoalert 360 logo
Smart locks
Smart lights
Smart thermostat
Garage door control
Temperature sensorNot listed
Water sensor
Smoke detectorNot listed
CO2 detector
vector security logoNot listed
alert 360 logoNot listed

Technology

vector security logoalert 360 logo
Mobile app
Mobile app monitoring
iOS rating4.74.3
Android rating3.93.7
Notification/alert optionsEmail, text and pushEmail and text
Home automation capabilities
Voice integration
Amazon Alexa
Google Home
Other integrationsSmart plugsRachio Smart Sprinkler, Sonos Wireless Speakers
vector security logo4.73.9Email, text and pushSmart plugs
alert 360 logo4.33.7Email, text and pushRachio Smart Sprinkler, Sonos Wireless Speakers

Reputation on ConsumerAffairs

vector security logoalert 360 logo
Overall star rating4.61.5
Verified customer reviewsVector Security reviewsAlert 360 reviews
vector security logo4.6Vector Security reviews
alert 360 logo1.5Alert 360 reviews

All information accurate as of publishing date.

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    Vector Security

    Vector Security offers fully automated security systems with smart-home capabilities. Like most modern home security systems, Vector Security lets you view home security footage and control many smart appliances from the company app. Should you move into a home that already has a security system installed, one service that sets this company apart is it sometimes can activate the system and monitor your home using the existing equipment.

    These are the states where Vector Security is available:

    • Alabama
    • Delaware
    • Florida
    • Georgia
    • Kentucky
    • Louisiana
    • Maryland
    • Mississippi
    • New Jersey
    • New York
    • North Carolina
    • Ohio
    • Pennsylvania
    • South Carolina
    • Tennessee
    • Texas
    • Virginia

    Vector Security packages

    Vector Security customers must call for pricing — monitoring prices vary by location and depend on which package you choose. With contracts ranging from 36 to 60 months, Vector Security currently offers three monitoring plans, all of which include professional installation and professional monitoring:

    • Essential Security: The Essential Security package offers a wireless control panel, three door or window sensors, a motion detector, a yard sign and window decals.
    • Home Automation: The Home Automation package offers an appliance monitor, app monitoring, an interior camera plus all the features of the Essential Security plan.
    • Connected Home: The Connected Home package adds a smart thermostat and a smart lock to all the features included in the Essential Security and the Home Automation plans.

    What Vector Security customers say

    Reviews for Vector Security systems are positive, with one reviewer stating they “couldn’t ask for better service.” Among the favorable reviews, customers talked about the polite and helpful technicians and being pleased with the quality of the product. A few customers had negative interactions with the customer service team, citing frustration at trying to get a representative to call them back.

    We couldn’t ask for any better service than we have received from Vector. They are the best on top of any issue and the people that come out are the best. They check everything and cover everything. Always looking to improve."

    Lauren of Durham, NC

    Alert 360

    Alert 360 offers a full slate of smart-home integrations, including keyless entry and mobile app monitoring. All Alert 360 packages include professional installation. The company currently does not provide monitoring for renters. In the event of a service outage, the equipment has battery backup. Alert 360 also offers special pricing and packages for businesses, and if you already have a security system and would like to switch to Alert 360 monitoring, you can do so for $15.95 a month.

    Alert 360 is not available nationwide. At the time of publication, it serves the Southern U.S. along with California, Colorado, Michigan, Illinois, Indiana, Maryland, Nebraska, Ohio, Pennsylvania, Washington D.C. and West Virginia.

    Alert 360 plans

    Alert 360 only has one monitoring plan. Since Alert 360 monitoring plans vary by location, you may want to call for a free quote. All Alert 360 monitoring is professionally conducted by Five Diamond-certified monitoring centers in the U.S. Monitoring plans begin at $39.95 and cannot exceed $74.95 per month.

    What Alert 360 customers say

    Many reviewers of Alert 360 on ConsumerAffairs rate the service unfavorably. Criticisms of Alert 360 commonly include references to the equipment, such as low-quality cameras. The most frequent complaint has to do with the company’s cancellation policy — many customers felt they were taken advantage of. It is worth noting that a few customers do report positive interactions with customer service.

    I think these companies charge too much for monitoring. I like the fact that it is a wireless system. It is an easy system to use, and I am able to leave home with some degree of confidence that the alarm will detect any break-ins."

    Scott of Riverview, FL

    Bottom line: Vector Security or Alert 360?

    Since many of their services and specs are so incredibly similar, these two companies are difficult to set apart. Neither Vector Security nor Alert 360 are available nationwide, however, so if you’re trying to choose between these two, it might depend on which ZIP code you live in.

    • Vector Security is best for customers who don’t mind paying a little more for good customer service.
    • Alert 360 is best for those who live outside of Vector’s service range.
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    Profile picture of Jessica Render
    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.