Vector Security vs. Alert 360

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Written by Amanda Futrell
Edited by Justin Martino

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    Vector Security

    What is the difference between Vector Security and Alert 360?

    Vector Security and Alert 360 are two of the pricier home security systems on the market. These two systems have comparable smart-home capabilities and specs. However, when it comes to customer service and client satisfaction, Vector Security has a clear edge on Alert 360 from reviewers on our site.

    Installation and cost

    vector security logoalert 360 logo
    Installation typeProfessionalProfessional
    Installation feeIncluded$99 to $199
    Upfront cost$0 to $149+Equipment included in monthly fee
    Trial periodOne-year warranty on equipmentNone listed
    Contract termsVaries36 months; no-contract options available if equipment purchased upfront
    vector security logoProfessionalIncluded$0 to $149+One-year warranty on equipmentVaries
    alert 360 logoProfessional$99 to $199Equipment included in monthly feeNone listed36 months; no-contract options available if equipment purchased upfront

    Monitoring plans and pricing

    vector security logoalert 360 logo
    Monitoring price range$44.95 to $69.95$49.95 to $59.95
    Monitoring optionsProfessionalProfessional
    Self-monitoring
    Upgraded self-monitoring
    24/7 professional monitoringStarting at $44.95Starting at $49.95
    Upgraded professional monitoring$69.95$59.95
    vector security logo$44.95 to $69.95ProfessionalStarting at $44.95$69.95
    alert 360 logo$49.95 to $59.95ProfessionalStarting at $49.95$59.95

    Security equipment

    vector security logoalert 360 logo
    Wired or wireless?WirelessWireless
    Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
    Video doorbell
    Control panel
    Motion sensor
    Entry sensor
    Glass break sensor
    Keychain remote
    SirenNot listedAudible panel siren
    Panic buttonMedical panic buttonMedical panic button device; silent panic button activation from control panel
    Yard sign
    vector security logoWirelessIndoor and outdoor camerasNot listedMedical panic button
    alert 360 logoWirelessIndoor and outdoor camerasAudible panel sirenMedical panic button device; silent panic button activation from control panel

    Smart-home features

    vector security logoalert 360 logo
    Smart locks
    Smart lights
    Smart thermostat
    Garage door control
    Temperature sensorNot listed
    Water sensor
    Smoke detectorNot listed
    CO2 detector
    vector security logoNot listed
    alert 360 logoNot listed

    Technology

    vector security logoalert 360 logo
    Mobile app
    Mobile app monitoring
    iOS rating4.74.3
    Android rating3.93.7
    Notification/alert optionsEmail, text and pushEmail and text
    Home automation capabilities
    Voice integration
    Amazon Alexa
    Google Home
    Other integrationsSmart plugsRachio Smart Sprinkler, Sonos Wireless Speakers
    vector security logo4.73.9Email, text and pushSmart plugs
    alert 360 logo4.33.7Email and textRachio Smart Sprinkler, Sonos Wireless Speakers

    Reputation on ConsumerAffairs

    vector security logoalert 360 logo
    Overall star rating4.01.5
    Verified customer reviewsVector Security reviewsAlert 360 reviews
    vector security logo4.0Vector Security reviews
    alert 360 logo1.5Alert 360 reviews

    All information accurate as of publishing date.

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      Vector Security

      Vector Security offers fully automated security systems with smart-home capabilities. Like most modern home security systems, Vector Security lets you view home security footage and control many smart appliances from the company app. Should you move into a home that already has a security system installed, one service that sets this company apart is it sometimes can activate the system and monitor your home using the existing equipment.

      These are the states where Vector Security is available:

      • Alabama
      • Delaware
      • Florida
      • Georgia
      • Kentucky
      • Louisiana
      • Maryland
      • Mississippi
      • New Jersey
      • New York
      • North Carolina
      • Ohio
      • Pennsylvania
      • South Carolina
      • Tennessee
      • Texas
      • Virginia

      Vector Security packages

      Vector Security customers must call for pricing — monitoring prices vary by location and depend on which package you choose. With contracts ranging from 36 to 60 months, Vector Security currently offers three monitoring plans, all of which include professional installation and professional monitoring:

      • Essential Security: The Essential Security package offers a wireless control panel, three door or window sensors, a motion detector, a yard sign and window decals.
      • Home Automation: The Home Automation package offers an appliance monitor, app monitoring, an interior camera plus all the features of the Essential Security plan.
      • Connected Home: The Connected Home package adds a smart thermostat and a smart lock to all the features included in the Essential Security and the Home Automation plans.

      What Vector Security customers say

      Reviews for Vector Security systems are positive, with one reviewer stating they “couldn’t ask for better service.” Among the favorable reviews, customers talked about the polite and helpful technicians and being pleased with the quality of the product. A few customers had negative interactions with the customer service team, citing frustration at trying to get a representative to call them back.

      We couldn’t ask for any better service than we have received from Vector. They are the best on top of any issue and the people that come out are the best. They check everything and cover everything. Always looking to improve."

      Lauren of Durham, NC

      Alert 360

      Alert 360 offers a full slate of smart-home integrations, including keyless entry and mobile app monitoring. All Alert 360 packages include professional installation. The company currently does not provide monitoring for renters. In the event of a service outage, the equipment has battery backup. Alert 360 also offers special pricing and packages for businesses, and if you already have a security system and would like to switch to Alert 360 monitoring, you can do so for $15.95 a month.

      Alert 360 is not available nationwide. At the time of publication, it serves the Southern U.S. along with California, Colorado, Michigan, Illinois, Indiana, Maryland, Nebraska, Ohio, Pennsylvania, Washington D.C. and West Virginia.

      Alert 360 plans

      Alert 360 only has one monitoring plan. Since Alert 360 monitoring plans vary by location, you may want to call for a free quote. All Alert 360 monitoring is professionally conducted by Five Diamond-certified monitoring centers in the U.S. Monitoring plans begin at $39.95 and cannot exceed $74.95 per month.

      What Alert 360 customers say

      Many reviewers of Alert 360 on ConsumerAffairs rate the service unfavorably. Criticisms of Alert 360 commonly include references to the equipment, such as low-quality cameras. The most frequent issue has to do with the company’s cancellation policy — many customers felt they were taken advantage of. It is worth noting that a few customers do report positive interactions with customer service.

      I think these companies charge too much for monitoring. I like the fact that it is a wireless system. It is an easy system to use, and I am able to leave home with some degree of confidence that the alarm will detect any break-ins."

      Scott of Riverview, FL

      Bottom line: Vector Security or Alert 360?

      Since many of their services and specs are so incredibly similar, these two companies are difficult to set apart. Neither Vector Security nor Alert 360 are available nationwide, however, so if you’re trying to choose between these two, it might depend on which ZIP code you live in.

      • Vector Security is best for customers who don’t mind paying a little more for good customer service.
      • Alert 360 is best for those who live outside of Vector’s service range.
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