Trane Reviews

I contacted Trane Customer Service, received a case number, and was told someone would contact me by email. More than 24 hours later, I still had not received the promised follow-up. What makes this even more frustrating is that I understand the replacement motor may have warranty coverage, but getting someone to actually address the warranty issue has been extremely difficult.

Trane manufactured a product that was defective and will not stand behind the defect even under warranty. Authorized representative confirming defect as well.

9/10/16 We are going on month number 3 of having one non-working unit. There are too many details to list, but in a nutshell, Trane has not reached out with any updates, apologies or solutions to try to make this right. Apparently, the parts we need for this unit are not available at this time for reasons not communicated to us. In response to an email my husband sent approximately 2 weeks ago, letting them know our issue, a respondent replied with telling us, basically that WE need to provide them with the parts numbers for the items needed for our only 2-YEAR-OLD unit. I'm sorry but, it's not our responsibility to provide them with the parts numbers they need, it is our install company, Palladin's responsibility, but they're just as frustrated as we are and, if Trane won't so much as contact them to get the information themselves after my husband's complaint email, it makes us question if their desire to provide good customer service is priority.

Very disappointed with the reliability of our Trane system. At only about 5 years old, despite annual professional maintenance, it developed two leaks in the condenser and another in the evaporator coil, leaving us with nearly $3,000 in labor costs even though the parts were under warranty. Trane offered only 20% reimbursement. That said, every phone support representative I spoke with was extremely kind, professional, and helpful. Great people—unfortunately, the equipment reliability and warranty resolution were disappointing.

I purchased a brand-new house in July 2025 in Central Texas, it came with a Trane HVAC system. 2 weeks ago my compressor froze, so I had to pay for a service call to get it fixed. One week later the AC stopped working again, another service call! This time the blower motor stopped working. Since the parts are still under warranty, they had to order a replacement blower motor. 5 days of no air conditioning with temperatures of 97 to 101 degrees. Finally the part came in and it cost us $551.00 for the installation of the part. It would be nice if Trane at least warranted their parts for a couple of years, without it costing the homeowner so much money for faulty parts. I will never buy a Trane system again.

After reading what AI had to say about reviews on Trane, I know I'm not alone not getting good service and support. Our a/c unit was installed in Oct., 2022. Recently we had to have a part replaced that was still under warranty. First - they didn't even have a replacement part. They had to make one. Sounds to me like maybe quite a few had to be replaced and there should have been a recall.

I have a Trane 2018 furnace with a cracked heat exchanger. Less than 10 year old and need to be replaced.

We replaced a perfectly good air conditioner with a new 2 ton Trane air conditioner unit. We wanted to avoid problems with a new Trane. OMG what a mistake it was.!!! In 4 months it quit, got it fixed no cost, then at 1 year and 17 days it quit again!!!! This time compressor shorted out, $1500 repair bill!! Trane customer service department won’t respond back after I contacted them. The labor was $500, and the replacement cooling gas was $1000. Absolutely don’t make a mistake like we did.!! Trane air condition are TOTAL JUNK.!!!!!!

We purchased 2 (3 ton) two stage units for replace our 24 yr old working units in Jan 2026. It’s now 115 degrees and we lost a compressor on our bedroom unit. Can’t be fixed for 3-4 days. How can you see a product and not have parts to fix it. Total BS. Worse decision we made.

Bought my house with a 10 year old Trane that was maintained twice yearly by licensed installer, coil leaked year 12. Customer service was bad and other installers said Trane quality and service has tanked in last few years. Losing 8 years of life, I'm getting a Carrier next.

I had Lowe's put in a brand new Trane hvac system 10 years ago and the minute the warranty expired, it died, and now I'm looking at replacing it for over $8,000!! I kept hearing that Tranes usually last 15 to 20 years, but not in this case, even after I paid for regular, expensive maintenance twice a year faithfully for the entire 10 years I've had it. And what thanks do I get? I get to go in the hole financially and replace the entire unit!!! What a ripoff!! Never will I buy another Trane! This has been the worst experience.

We purchased a home and didn't know that the warranty needed to be transferred to us within 90 days. Therefore we had to pay for a new capacitor. Will never buy Trane again.

I purchased a brand-new Trane AC unit just two years ago, expecting premium reliability. Instead, the unit has completely stopped running due to leaking coils. Trane's customer service and the company completely refuse to acknowledge this issue or stand by their inferior product. Because of this catastrophic failure during a brutal summer heat wave, my family was left in unsafe conditions. It was so bad that my installer had to step in and temporarily install an older model from a completely different brand just to keep us safe and cool. A company should absolutely be held responsible when they fail to render the services and reliability you paid for. My neighbors have all witnessed the AC installer constantly at my house, and I have firmly warned my family, friends, and neighborhood never to purchase a Trane product. Do not buy from this company—they do not stand behind what they sell.

Absolute garbage product. 4 months after installation and it's low on coolant!

BRAND NEW UNIT ONLY LASTED 3 YEARS. Coil welds ruptured and the freon leaked out inside our house. Tech said it was a factory defect. Went to do a warranty claim. Trane only covered the part, made me pay a huge amount of money to get the item shipped. I can't believe their warranty doesn't cover shipping on a factory defect. No option for expedited shipping so I'm waiting 2 weeks in extreme 90 degree heat for a new part. Never again on Trane products, go find someone that has better customer service and warranty.

I am extremely disappointed with my experience with Trane. As part of our home purchase agreement, the previous owners installed two new Trane HVAC units and informed us that they carried a 10-year warranty. Several years later, when we began experiencing issues with one of the units, we contacted the realtor and were provided with the warranty documentation. Only then did we learn that ownership of the warranty was required to be transferred within 90 days of the home's sale. At no point during the home purchase process were we informed of this requirement by Trane, the installing contractor, or the realtor involved in the transaction. Had we been made aware of the requirement, we would have completed the transfer immediately.

Installed two units in November 2025. In May 2026, compressor on one failed. Dealer replaced it. Last night weather related power outages lasted about 4 hours. Units have not come back online. Every other device in the house is back and functioning. The older Tranes we had were more reliable. They came back up after a 5 day storm caused power outage. Looks like Trane did no quality control and testing on the electronics. The only redeeming feature is the Trane Dealer [Total Heating and Air Conditioning in Greensboro, NC]. They are very receptive and quick.

Two units, 3 years old. Multiple failures with extended down time due to parts from Trane. Warranty covers parts only, no shipping or installation. Over-hyped, over-priced system with poor reliability. HVAC companies push Trane due to their incentives and margins. Do yourself a favor, ignore the hype.

Terrible experience with Trane system. Installed August 2024, now it won't cool under 72 degrees and runs all the time. Had 2 different companies come out to check. The first, the original installers said I had pests in my roof that chewed up the ducting. The second I called said I had a leak somewhere on the ground floor. By the way, I had a pest company come out and they could not find any issues in my attic. Now I am stuck with a hopeless unit and out 14 grand. Never buy from them.

Headline: Premature pipe failure and hard-to-find leaks on a 4-year-old unit⭐⭐ (2 out of 5 Stars). I bought a Trane HVAC unit because of the brand's reputation for premium quality and reliability. Unfortunately, that has not matched my reality. Within the first four years of ownership, the system developed a slow, elusive refrigerant leak that left us without proper cooling and required multiple diagnostic visits to locate.

Had a unit install in December 2024 the a/c unit is 4TTR, MFR Date September 2024. The unit worked fine until May 2026 that when I find out that the unit won't turn on. After calling several HVAC companies we found that there was a leak in the system. Upon doing further searching the HVAC company found that urine had caused a leak in one of the aluminum lines thus the warranty doesn't cover the part of which I wasn't aware of until I was told by the HVAC company. Why doesn't the unit have a sticker stating that pet urine will void the warranty and why doesn't the installer inform you of this when you purchase the unit. I now have to replace the entire unit for $5,000. Complete B.S. that should be a class action lawsuit against Trane and American Standard.

My brand-new unit has failed 4 times in 5 years (Coils, multiple sensors, and a cracked internal drain pan). This isn't just "bad luck"; it is a clear pattern of poor manufacturing and zero quality control. It is obvious that Trane failed to manage their production quality during the pandemic era, and now the customers are the ones paying the price for their lemons. What is worse is their complete lack of responsibility. When you call them, they hide behind their dealers. When the machine is clearly defective, they make it nearly impossible to get a corporate Rep to actually inspect the unit. They have the service history; they know this machine is a disaster. Yet, they choose to be irresponsible and leave the homeowner stranded with a "new" machine that requires annual repairs. Trane used to represent quality, but now they just represent overpriced junk and bureaucratic excuses. Unacceptable.

I’ve had so many problems with my Trane HVAC unit, I wouldn’t know where to begin. Let’s just say my hvac is 3 years old and before that I had a 1973 HVAC and never had a problem with it for the 15 years at my house. I was only replacing it because the furnace was from the 50s and getting a little unsafe however I will never understand how a part (like the compressor) fails yet you still have to pay the outrageous labor fee and I get it the hvac installer shouldn’t have to foot the bill however it should be like a vehicle with a warranty as you don’t have to pay the labor fees on something that should just work! I mean, at least 5-7 years right?

Pure crap! Short and simple, leaking coil on the compressor, and somehow the thermostat went bad after. 3 years, both just out of warranty. Avoid Trane like the Plague! Crap system! Buyer beware with Trane.

Back in December 2008, had to replace the original commercial York unit in the house. At that time, Trane had most efficient unit in the marketplace. Went with a 3 Ton Trane XL16i. After 17 years of trouble-free service went, it started to talking to us. The electrical consumption doubled due to the compressor and heat strips failing. Cost to repair was over $5000.00 so decided to replace it. Due to the rising electrical rates increasing due to the data centers being installed in our state, decided to go with their most energy efficient unit. Had 3 Ton 20 Seer Tru-Comfort unit installed by Stonemen HVAC who did an outstanding job.

We bought a Trane furnace from a Trane Comfort Specialist and they didn’t install it to Trane installation guidelines, which could void our warranty, depending on the claim. No one is accepting responsibility for this, so we have to pay more to have it installed properly! The Trane Comfort Specialist program is just a way to sell more Trane products and get perks, it doesn’t help the consumer.

Hello. I had a air conditioning unit under warranty. I’ve been without air for weeks. They do not have any form of operations that warrants expedited service for customers. If you have your air conditioning unit out for weeks good luck! I had this unit for 4 years and it was suppose to last longer. Part came defective.

Purchased XR14 heat pump, very expensive and a year and a half in, not working. TXV valves are junk, can’t get parts, everything is so expensive, even though we have a 10-year warranty. Hasn’t worked since October 2025, still waiting on parts. Very poor customer service. Opened a case with Trane, a month ago, still haven’t been assigned a case manager per phone call today, and they don’t know when one will be assigned.

This is an update to a posting that is currently marked as under review. Roughly 1.5 years after moving into a new home the heat on a system stopped working and it turned out a coil had broken and leaked out all the refrigerant. The coil was replaced, but unfortunately the new coil also leaked and they had to bring another new one. This was pretty disappointing on a new system.

Bought a brand new system for my house. Over $17K installed. Used it for one winter and now the heat pump will not work, it just short cycles. Yeah, Trane will cover whatever part is broken, but I have to come out of pocket $450 to have it installed because Trane will not release the part to me to self-install. What happened to RIGHT TO REPAIR. This is a racket.

My AC unit was new after Ian. It stopped cooling in mid Nov. Or earlier as I wasn't in the house for a few months. The people who installed it have been trying to get the part since then. Now Trane is saying the part came in damaged and won't be available until mid February! Beyond frustrated. Will NEVER buy a trane unit again.

8-year-old Trane 2-ton unit, installed 2017. Replaced an old Lennox. I have had problems. The blower motor has been replaced TWICE, thus far. VERY expensive part, but covered by warranty, though I had to pay installation. In the past week, the furnace fan went out so, no heat in the winter! No fan in stock, either so the HVAC contractor had to order it! Hopefully, it will be in in a day or so! This is unacceptable. SO I would NEVER buy another Trane. Sounds like their quality control went out the door. I am 85, so I hope this thing will outlast me, because I can't afford another one. I bought Trane because it was supposed to be so great...

On 5/20/2022 I purchased a 3 Ton Trane Condenser M/n# 4TWR7036B1000D. This system failed on 2/18/2025 when the compressor and a sensor went bad. The cost for this repair was $1,840.25. Then on 12/01/25 an electronic valve went bad; system was short cycling. The cost for this repair was $270.00. On 12/4/2025, three days later, the technician states the following: Today’s visit the system was short cycling once again. The code being thrown was a major component failure. The system is intermittently failing due to a bad EEV board. Replacement parts are being ordered. System is currently running in emergency heat mode. This system is of poor quality and a LEMON. Currently awaiting a response from Trane.

My evaporator also failed just over 5 years after installation but still, given my Lennox last about 25 years and Trane claims quality product, I would have expected unit lasting over 10 years. Cost approx $1200 to replace even with warrantied part due to labor and refrigerant cost.

We have a XL15C. When it go to gas it quits. And we have no heat. This will be the 4 home call this year to fix it. Same thing last year. They get it running and the next cold spell it quits. Not a happy camper here.

The air conditioner is fine, but their thermostats are terrible. We are on our third one and connecting them to the app on your phone so you can adjust it from anywhere in the house is like an act of God.

I have 2 Trane heat pumps purchased about 6 years ago to replace 2 Trane unit that failed after about 12 years of use. The new units have been nothing but trouble especially the larger unit. After about a year the evap coil had a leak that required replacement. Now the other unit evap coil needs to be replaced. The coils are covered by warranty but labor and materials are not. The current repair will cost $3000. Altogether we have spent over $7000 on repairs. That exclude regular maint. Not happy or satisfied with Trane.

I bought my AC/Heater unit in 2021. The transducer has failed twice in a year, causing significant labor service charges. The technicians from my local Trane dealer said these transducers fail frequently in their service area. I'm up to ~$1000 in labor charges fixing what the technicians claim is a poorly designed system. They indicate Trane has moved away from that system design with their newer systems.

I had system installed in October. TERRIBLE system. It is noisy, the thermostat doesn't work. It is not possible to automatically raise or lower the temperature in the house unless I change the thermostat manually. My 26 year old Carrier was so much better than this system.

Trane your customer relations department needs to go back to kindergarten. The “final customer facing supervisor” cannot provide any insight into the length of time it may take to get a resolution on continued issues with my unit that is less than 3.5 years old and has run me over $3k in repairs FOR ITEMS UNDER WARRANTY! Lemon? Sure seems so. So what you’re telling me is I should sit without heat or dump more money in over and over? When does it end?