Trane Reviews

Installed a brand new HVAC unit in 2013. In 2018 the outdoor line cracked twice not covered under warranty. $400 to fix. In 2019 the compressor went bad. Apparently you have to register both the unit and the compressor separately in order to get the 10-year warranty. Which in my opinion is a scam so that maybe you'll miss it and they can reduce the warranty to 5 years. At 5 years and 11 months $1,000 compressor went bad. No help from Trane at all. $1,900 bill this time, and only a one-year warranty on the new compressor. Buy another brand.

Put a new system in 10/2014, replaced inside coil 10/2016, now both inside and outside coils are bad 4/2019. I research prior to installing system. Absolute lies, the reviewers must be paid to give good reviews. $7000 for installation, $1000 for replacing each coil. Totaling regret this purchase. Another family member put in a Trane system, it only lasted 9 months before major repairs were required, more than $2000, that system was larger. So do NOT buy Trane, it is complete junk and reviews are lies.

Hello, I recently purchased a TRANE heat pump unit (September 2018) Model numbers: Heat pump - 4TWV8036A1000BB. Air Handler - TAM9AOB3OV31DAA. Tstat - TCONT85OAC52UA. The unit worked as described with no problems until about a month ago. Then it started to malfunction. I contacted the installing dealer and they came out to find that mice had moved into the control unit area of the heat pump and chewed through several wires which made the unit malfunction.

I bought a house with a one-year-old Trane XL15i and a ten-year warranty. Thank goodness the warranty was transferrable. The second year they had to top off the freon and make adjustments. The third year they replaced the evap coil. It was covered with pinhole leaks allowing all the refrigerant to leak out. The part was well over 1000 dollars and the tech was tight-lipped when I asked if he did a lot of them. The 5th year the evaporator coil unit failed AGAIN and I had to run on emergency (gas only) heat for a month. The tech told me that his company no longer sells Trane units. He recommended Bryant. My neighbor had the same unit and after replacing her compressor TWICE, she upgraded her unit to the XL18i. I am in the 7th year of my warranty. Without it, I would have likely put $4-5000 into this POS. The first time it fails outside of the warranty I am replacing it with something other than Trane.

We built a new home and installed a Trane propane HVAC unit because they are supposed to be better than others. Well, fast forward to December 2018. We have a 1 1/2 year old unit that is constantly breaking. First the pressure switch and board went out, then they replaced the igniters and a couple gas parts. Now another switch has went out and they replaced it. This unit has been broken continually since December 2018. Our installing company has been here sometimes on a daily basis, they have been wonderful through the whole process. Every time they fix something though, something else goes wrong.

I have a TRANE HVAC heat pump system, that is still in warranty, equipped with a Digital Thermostat. The digital thermostat is the piece of equipment that I am having an issue with. When I contacted TRANE's technical service department, a technician led me through several troubleshooting procedures. The technical support person, Brandon, then advised me that the thermostat was defective and needed to be replaced. I asked him for the part number so that I could relay that information to my Trane servicing dealer. Brandon advised me that my thermostat was no longer being manufactured and there wasn't a compatible replacement. I asked him what I was supposed to do, and he intimated that I may end up having to replace my entire HVAC system because there isn't a replacement thermostat. I couldn't believe what I was hearing.

I purchased two Brand new Trane 15 Seer Air Conditioning/Heat Pump Units, from a reputable HVAC Company, whom also installed the units. I was told Trane was the top of the line and worth paying more to have the best, peace of mind, 10 year warranty, etc. It's been less than two years and one of my units needs a new evaporator coil. The part is under warranty, but the labor is going to cost me $800!! The AC Guy told me that they don't make Trane Units like they used to. The parts aren't made by trane, they're either made in China or Mexico and Trane doesn't stand behind them. The AC Guy also told me that there are so many bad Coil's that they're on back order. I'm very disappointed in Trane products and don't recommend spending the extra money.

I purchased a Trane in 2011 (this my second purchase the first was in 2002). My paperwork indicates that there is 10 years on the compressor and parts. However, buried in the installer's guide is the fact that it only applies if registered within 60 days (which I did not do). If not registered it is only 5 years. My unit is installed on the roof, my question is why would I read through the installation guide. My installer who has been selling only Trane for over 15 years has tried to work with Trane to assist to no avail. I also spoke with Trane and all they would say is that the unit is out of warranty. I have serviced my unit 2 times each year since purchased. I would not buy another Trane as I think getting less than 10 years is unacceptable and not getting assistance from the company for a repeat customer is also not very good service.

Bought a Trane 15 months and had several issues with the unit. We use LP for the heat, the company installed a natural gas unit. Unit quit cooling and the repair company said it was a leak in the evaporator coil. Price to repair $212.50. Unit cooled for a couple days and they came back out and said the condenser coil had a leak. Price to repair $999.00. This is the worst company and I recommend buying a Goodman over this crap. Called Trane and they did not want to do anything but offer some help on the 999.00 bill. STAY AWAY FROM TRANE!!!

Purchased a Trane XV80 furnace and air unit in 2014. March 2017 blower motor overheated and locked up. Part under warranty but had to pay labor. January 2019 replacement blower burnt up, capacitors fried, caught on fire. Part under warranty but had to pay labor. This is a faulty product and Trane doesn't want to acknowledge it. I can't keep replacing new blowers every 2 years. I am looking into a class action lawsuit against Trane.

We purchased a top of the line Trane 5 ton and a next step down 2.5 ton unit for our home. Dec 2016 and Jan 2019 the coil went. What I find extremely frustrating is that the part is covered just not the labor which I get until I found out it is a big job and costs $1600! First of all, the part should last more than 2 years for crying out loud and the labor is crazy to replace it. Total rip off. I had a junk Rheem when we build the house (not energy efficient but it lasted almost 15 years with NO problems!) Funny thing is my Mom also purchased a 5-ton a year ahead of me and her coil went in exactly 25 months as well. Buyer beware and get any extended warranty possible for labor. My confidence is shot. I have to hope I don't deal with this every 2 years.

I am a extremely low income widow. I had to get a new heat and air unit 06/15. It has been repaired 12-15 times. I can't afford the cost of repairs for this LEMON. Trane won't even talk about replacing this piece of junk. I need HELP!!!

I have never experienced more issues with HVAC units in my life than with Trane. We purchased #2 4 ton H/P Condensers and V/S air handlers and 1 #2 ton condenser and a 2 ton air handler, all with media cabinets, retrofit to “existing electrical, freon lines and replaced as much ductwork as possible”. Paid over $37k in 7/2016. Since then, we have had mold from moisture leaks, condensers just “stop running”, now a “4 ton air handler” has an evaporator coil refrigerant leak!!! What??? I was under the impression that Trane is known for aluminum coils and they last for YEARS!!! Why is this costing me $1500??? I just paid over $800 less than 3 months ago for ductwork and Armour Flex due to leaks. Is this a faulty install job or a thin coil that Trane needs to cover the labor costs and refrigerant? Ridiculous.

I am done dealing with Trane. Turns out "Nothing can stop a Trane" except bad customer service. Purchased a packaged rooftop HVAC unit about a year ago. It suddenly stopped working. Inspection showed the fan shroud had not been installed correctly at the factory (missing a rivet) and in time it drop down, caught the fan and ripped it from the remaining anchors. Fan & motor also damaged.

Sooo I have a 2017 unit that has already needed a blower motor and now the defrost panel has went out. There is a month and a half backorder on a defrost panel so no heat for me and my family. Wow is all I can say.

I would not recommend a Trane to anyone that I know. Maybe someone that I didn't like I would though. After having to replace one unit upstairs and another unit now down stairs Trane is saying they will not cover anything under the 10 year coverage because we did not file a piece of paper registering the unit. This is crazy. I have never heard of a customer service also that was so rude and just didn't care about the person they were talking to. I won't name names but the 2 people I talked to basically told me to ** off in a nice way. Everything stops a Trane don't believe the commercials at all.

The evaporator coil had to be replaced in 15 months. Now in 20 months the compressor has been replaced. On top of the labor costs to repair, there were service calls to diagnosis the problems. It's hard to recommend a Trane.

I bought a Trane system exactly 2 years ago. The coil is already leaking. Trane will cover parts, but I still have to pay up $1100 for labor. I thought I was buying a quality product and I expected at least 5 years of peace of mind. My first home was a Ryan home built out of some of the cheapest materials you can buy. I lived there for 10 years and never had an issue with the AC. The house I live in also had a cheap AC (where the new Trane system is now installed) and it didn't start giving me trouble after 12 years. And here I am with a brand new top of the line 'nothing stops a Trane' system and less than 2 years after installation I'm having to fork out money for repairs.

Bought a new house in June 2017 and saw that it had a Trane HVAC unit with a heat pump. I was thinking it would be like the Trane unit my dad bought 30 years ago that is still running, but it wasn't. AC worked fine from June till November when it started getting cold. Turned the heat on and the house actually got colder from the air coming out. Called the builder and filed a warranty claim. The HVAC installation company Carolina Comfort wanted to leave me without heat for 2 weeks. I called my realtor who got the builder involved and 5 days later they had the new valve to food it. Called the dealer and Trane telling them this was ridiculous and they needed to replace the unit since it was overheated from the bad valve. They said not going to happen.

I purchased a new A/C unit in September of 2018. I have only had the unit for 3 months. Within 3 months I have had to have the coils replaced twice, but that is not the reason for the bad review. The Trane air conditioners are EXTREMELY LOUD! I have to turn my T.V. volume up while the air handler is running. I recently turned on the heat. Each time the heat turns on the unit makes a very loud click. I was told by the repair guy that the clicking is the relay in the heater. I did not have any of these problems with my Carrier and Rheem units. It is very hard to get a good night's sleep with this loud Trane air conditioner. I feel like I wasted $5K!

I installed a Trane residential HVAC system in my home in 2012 and strongly encourage anyone looking to replace their home HVAC system to look anywhere else but at Trane. The system has broken down a number of times and recently the igniter switch has burned out three time in the past month. The installer cannot find the reason and now I am told that I have to replace a board with a cost in excess of $1,000. This is after replacing the igniter switch twice at a cost or $200 per switch. I called Trane and all they could tell me was that I am out of the warranty period. Clearly Trane does not stand behind their products. Pick another manufacturer and avoid Trane.

I recently moved into my custom built home. During the planning phase I requested TRANE equipment due to prior good experiences. Upon completion I had no idea that the TRANE equipment had to be registered 60 days after closing (I am sure it's stated in the fine print or piles of documents one receives when purchasing a new house). Minor mistake... WRONG! The difference is with a brand new home and brand new trane furnace/ac/coil equipment you lose 5-7 yrs of warranty on the equipment if you do not register in 60 days... NO EXCEPTIONS, NO OPTIONS, NO INTERMEDIARY SOLUTIONS. BASICALLY NO ONE THAT APPARENTLY REALLY CARES!

I bought a Trane AC/Furnace and compressor in April 2016. In October 2018, the evaporator coil was leaking and not cooling my Houston home. I called the dealer that installed the system. They came right out. Told me that the coil needed to be replaced. They had to put 4 containers of coolant in until they could replace it. Bill was about $350. Was told that part was under warranty but labor not covered. The labor would cost about $700. WHAT!!! Coils should not go out so soon! Clearly, it was defective and I should NOT have to pay to have it replaced. Would never recommend a TRANE to anyone. Not even an enemy.

We had a Trane XL18 heat and air conditioning unit installed the end of October. Before the installers left they brought it to our attention that the air conditioning unit was louder than it should be. They checked with their boss and he told us we could either get a new compressor or a whole new unit. We opted for the new unit. Been waiting three weeks got back to the company who installed Trane and they told us Trane will only replace the compressor not the whole unit. I contacted Trane and they said they would fix it not replace it. Apparently Trane has poor quality control of the products leaving their factory. Think twice before you buy a Trane.

I am a HVAC service provider. I have a customer with a 3 yr old Trane unit under warranty. I ordered a replacement part under warranty. The part came in. I went to pick it up with the failed part at the local Trane supply in Chesterfield, Virginia and was told I still had to pay for a warranty part and would be reimburse later. They are fooling themselves if they believe that they have the best product and are engaging in false advertising when they say nothing can stop a Trane. The failure rate of their units are the worst in the industry.

In late Feb or early March 2014 I had the unit installed new. I have had my unit serviced twice a year (spring & fall) since installation. March 2 2018 tech serviced unit and said TXV was bad and at the sum of $375 out of pocket I had it replaced. October 25 2018 I had my unit serviced and tech said TXV was gone out again. After discussion, tech said Byrum h/A service manager told him they would waive all repair fees except for Trane's warranty fee of $50. And I told him I wasn't paying for a warranty fee of a defective part or possibly improper installation. Within 5 min all charges were waive and everything was going to be replaced at no charge. Researching I found that an additive needed to be added to properly lubricate the TXV and keep it from sticking which is a major cause of failure.

Be careful in buying house that has a pre-existing Trane unit. Apparently if you don’t register as a new owner within 90 days of closing Trane will cut your warranty by more than 50%. When I contacted customer service, they blamed the previous owner for not informing us of the this requirement.

I recently built a home for my family in Miami, FL and decided to go with Trane as we were assured that while they were more expensive than the competition they are a better product and offer impeccable customer service. Nothing could be further from the truth. Our A/C system has broken down six (6) times since it was installed 9 months ago, the most recent one happening last Wednesday Sept 27, when the Air Handler motor and Harness simply died and need to be replaced by a new one.

When we built our house 8 years ago, the builder insisted on installing a TRANE unit with the suggestion that they were a very reputable company with a good product. In the 8 years we've had it, we've had 4 service calls on this unit, the last one was today and the tech informed me that the cheap copper tubing was rusted through and the condenser was damaged, total cost of repair will run me over $ 2600 to replace the air handler, the coil and filter drier. This is utterly inexcusable. I've probably spent almost 1500 already on service calls and repairs on an 8 year old unit, pathetic.

We purchased an American Standard/Trane HVAC unit in 2012 with a 5 year warranty. When they installed our furnace in 2012 they also installed the air conditioning coils but the outdoor unit was not installed until a year later. Therefore, the air conditioning coils were not in use until that time. Our AC failed less than 5 years later and the cause was the air conditioning coils. Not only were we without air conditioning during a record heat wave, we had to pay nearly 1200 in repairs. I have had a very bad experience with the Customer Escalation Department at Trane. They told me that even though the unit was clearly not in use for 5 years, they could not and would not provide any compensation for our costs. We chose American Standard because we thought we were purchasing from a good company who would stand behind their product. We were so wrong!

We purchased an American Standard Gold (made by Trane with Trane customer service) HVAC system for our upstairs area in 2012. We did so based ratings and quality reviews. We had good Trane systems in our previous homes with no major issues. This current system experienced 8 breakdowns in the past six years with four this year alone. In nearly every case it was a different issue. I have paid more than $3000.00 in repairs in spite of having a 10 year parts warranty with the system. I have never had such failures of HVAC in any of the homes that I have owned over the past 40 years.

Bought new furnace and quit working after 2 months - pipes froze due to 20 degrees cold. Igniter rod bad and technician replaced with new $15 different rod and works fine since. Tech said they had 2-3 other new Trane furnaces with same problem - Trane should have done a recall! Had $3000 in damage and Trane would not cover it!

When we purchased Trane products three years ago, we did so because we believed in the quality of the product. We are extremely disappointed that they do not stand behind their product. Although they will send out a new part at no cost, they will not cover labor costs to replace a part that should not have failed in the first place. They do not even offer to pay a portion of the cost. When you make an expensive purchase, and you choose what you believe to be a quality company, you do not expect items to fail and if they do, you expect the company to take care of their customers. BEWARE!!

I recently found it necessary to replace my 20 year old central HVAC. I contacted a local HVAC contractor in Denver for the job. They replaced my system with new a Trane furnace and A/C system. After waiting in 90 degree heat for 10 days for the equipment to be delivered and another 2 days for installation, when they flipped the switch - nothing! After another day of troubleshooting they discovered that a circuit board was defective!

We replaced our entire HVAC system in 2008 with a Trane heat pump and gas furnace. We got a 10 year warranty, which we used extensively. The warranty ran out in February of 2018 and I found out today that the blower motor has burn out, again. Previously the blower motor was replaced under warranty. Now it will cost $1,500 to replace the blower motor. I will never buy another Trane product and won't even buy from a HVAC company that sells Trane.

I usually don't write reviews, but I am so disappointed in my HVAC purchase I couldn't help myself. DO NOT BUY A TRANE PRODUCT!!! I've had Carrier before and it was a much superior product. My Trane has only lasted 2 years and now I need a new coil supposedly. Of course no warranty on labor so in addition to the 5K I spent 2 years ago, I am now about to drop another 700.00 for service and labor. If this is any indication of how well this unit is going to hold up, I will be buying another unit before this one is even 5 years old. Avoid the TRANE wreck!

Trane mini split: I have a 1.5 ton unit installed in my great room about 3 years ago and it's not been nothing but problems. I had it charged 3 times already, I've had water leaking down my walls every year since I've had it. The dealer didn't even know how to correct the leaking problem, so I figured it out myself. I've had to do this every year because it was not installed correctly, you have to have a 1/8 inch fall on the inside unit so it will drain properly. Takes about 2 hours to clean the unit and clean the fins on the squirrel cage. Messy job if you don't know what you're doing. Junk, very disappointed. Don't get one of these unless you like problems. Shame on Trane.

We purchased our home Jan 7, 2016. Trane AC and Air handler was installed by previous owner. June of 2015. The system has had 3 service calls for leaks since we moved in, and just stopped cooling this month August 2018. The problem seems to be a small leak in the coil of the Air handler. Registration is void since it was not put in our name. The fee for this piece of junk coil replacement is $1400. Even after 3 hours on the phone and being through 3 different departments and a supervisor we have to pay for all repairs and parts. Don't believe Trane's joke of a warranty. We are seniors on fixed incomes. We live in Florida, going without AC is not an option. Shame on them for taking advantage of people.

Hard to stop a Trane? HARDLY!!! This unit came with my new house which was purchased in 2008. Within two years the blower unit went out during the summer. No worries. Just a 102 and to top it off there are no authorized dealers in El Paso Texas. Therefore, we waited 5 days for the part to show up to be installed. My Trane system again, 5 years later, decided that I didn't need my compressor when it was 105 in June. We waited another five days for the part to show up and be installed and had to replace all the Freon.

Beware of Trane Air Conditioners. Never even consider a Trane Air Conditioner when replacing your central AC unit. They should change the name to "TRANE WRECK". I purchased a 5 ton Trane Wreck when I moved into my home 5 years ago. Since then I have spent more money on repairs and service on this junk box than the original cost of the unit and installation put together. Within 2 years even the compressor went out and had to be replaced. Trane covered the crappy parts but the labor charges are yours.

I purchased and had a Trane 5 Ton XV20i Heat Pump installed along with a Matching TAM-9 Air Handler during April of 2018 here in Florida, which was a replacement for a nearly 20 year old 4 ton Carrier System. I am amazed at what a great choice my Trane System has turned out to be and my electric bill savings are already racking up at no less than $100 per month and during the peak months of Summer, I actually have saved in excess of $150 per month on my June and July bills, the latter of which I just received.

I purchased my home in May 2014 and had a Trane AC unit installed by a local company called Big Tex now Cool Atmosphere. The builder, Wilshire Homes, within the 1st year of install had the company come out to look at problems with the unit. I had a compressor replaced within the first year. They had to change the compressor in the unit and the TXV all between 2014-2015. I'm still not understanding how a compressor goes out on a new unit. In 2016 I have service done on this unit for various problems over 5 times. One of the main problems was the TXV again.

Purchased Trane HVAC system in September 2014. I live in Southern CA on the coast where air conditioning and heating is rarely needed except for unseasonal cold and hot days. Went to turn the AC on in July 2018 and it did not work. Ultimately determined that there was no refrigerant/coolant in the unit. Was also told that there have been ongoing issues with the Trane unit/components breaking. In my case it may be the coil component. At a cost of $550 the unit was refilled with refrigerant and a sealer with the hope that the sealer fixes any potential leaks. We will see. I would not expect a central air conditioning unit that is rarely used to break down after 3 seasons of use.

We bought our Trane unit through Lowe's in 2014. In 2016 the compressor went out (which is supposed to last 10+ years). We had it replaced and in 2017 the compressor went out again. We had it replaced again and it is currently out for a 3rd time. We're now waiting for word back from Trane on what they will do, but they said it will most likely take "weeks" even though they have marked it urgent. We have no idea what to do at this point. We think we have a lemon unit or something else is wrong but Trane forces us weeks to wait it out. No big deal it's just 105 today!

I also am a Senior Citizen surviving on a fixed income and I must agree with all the reviews posted on Consumer Affairs. My Trane was installed in 2014 and have had 5 service calls in order to keep the Trane on track, I have zoned air and my other unit is a Ruud A/C installed about the same time. I have had no issues with the Ruud and not once had to have it serviced since installation. Consumers should think twice before investing their hard earned money in a Trane product. I was quickly brushed off by the Trane agents with no compensation for the inferior product. All I can say is stay away from buying Trane.

4TTX6048J1000A Split Cooling System - We had both heat & air replaced July 6th 2016 at our house in South Carolina. The heat is a Gas system - we have no problem with that. However the Air Conditioning System mentioned above is the worst! Any weather temp of 90 & above it cannot keep temp set at what we have it set at on the thermostat! I contacted the company that did the install, they came out twice said it was our house & basically were not coming out again. The problem with that is, the old air system we had replaced did not have the problem! I contacted Trane's home office but did not get a reply as it stated I would.

Bought new AC furnace system bought Trane because reliable and unstoppable but turns out they are not, at least not mine. Problematic since day one and can’t get trained or repair guy to declare mine a lemon and give me a new unit so stuck repairing repairing repairing every season change always something new. Will never buy another Trane!

I am posting this due to unsatisfactory communication with Trane. I purchased a new system, had it installed by a certified licensed installer. Less than 1 year the system was leaking. Started with not cooling. Needed freon. Then few months later froze up and leaked water. Had a cracked pan and pipe. Was told this was covered for parts only. When the service company went to replace those parts, opened up unit and found a pinhole in the coils, This was the cause. Manufacturer defect. Contact Trane and was told only parts covered. Have been getting a runaround ever since. Warranty says only covered for parts not Services to repair. Units cost me plenty, and service has now cost additional 1400.00. Will never again buy anything from this company. THEY DO NOT STAND BY THEIR PRODUCTS. Go to any other company. NEVER NEVER Again!!! LEMONS. No quality control and they don't care.

Top of line Trane installed in 2006, 2 years later we started having to put out money on this POS. Every year something has malfunctioned, we have spent since then around 2000 - on this unit. The run capacitor keeps blowing.

If you're looking for HVAC equipment, you've probably heard the "Nothing runs like a Trane" commercials. Well, my experience with them differs a bit. Their slogan should be "Nothing RUINS like a TRANE"... ruins your reputation with your tenants, ruins your day, ruins your family's holiday, and ruins your bank account. My system, which SHOULD HAVE BEEN IN WARRANTY cost me almost $2000 to fix due to a defective A coil, and TRANE weaseled out of their warranty and stuck me with the bill.

Am extremely disappointed with Trane as a company and their products. I purchased a new system 8/2015 and made several attempts to register it and thought it was registered. I just learned from my dealer the registration did not go thru and I have to pay a lot of money to get a new coil for the inside part of the system. Purchased furnace and AC. Now 2.5 years later Trane says I have no warranty and I will have to pay all the expense. Even other types of junk has at least a year warranty on manufacturing defects. The coil has a hole in it. Which is obviously a manufacturing defect and Trane won't make it good. Product is not what it is advertised as. It's hard to stop a Trane?? Guess it would have to start first. I will never buy any other Trane products and will be sure no one in my family does either.

After spending over $16000 for two Trane A/C XL 20i units from Protocool Air Conditioning, 18 months later they said they made a mistake and billed me another $1000. In the first year, one unit stopped cooling and they could not find small leak. Even though it was under warranty, they just refilled it at different times, and I have had the problem every 4 months. I called a different dealer, and he found the leak and has to replace the COIL for another $800 for labor, which is no longer under warranty. Also, in this same period of time, the entire duct system filled up with water from condensation and cost me another $1800 to repair and replace. I have since learned this is a common problem with these units. Trane offers no service help at all. They are impossible with which to get in touch. They only send you to another dealer, which is hit or miss whether they know what they are doing.

Do not buy a Trane system. You’ll regret it! Trane’s 10 yrs warranty is a scam! Nothing stops a Trane from screwing their customers. We moved into our house on July 16, 2016. The builder put the unit under a commercial warranty on June 5th 2016. We almost immediately started putting all the units in the house under warranty including all the kitchen appliances and the dishwasher without an incident. When we attempted to warranty the Trane ac/heat pump online we ran into nothing but issues, timeout error, technical errors and the system not recognizing our serial numbers. We tried to call the warranty department but after about 4 hrs on hold and listening the most horrific on hold music, we gave up and mailed in the warranty. Almost two years later the blower motor (this is the unit we almost never use) went bad in the upstairs zone system.

Purchased an American Standard (owned by Trane) HVAC in spring 2017. In spring 2018, the AC was not cold. Technician diagnosed the problem: leaking indoor coil. He replaced and recharged it, then told me that the $545 for labor/refrigerant was NOT covered under warranty - only parts are. When he sensed my outrage, he explained he was "on my side" and told me to call Trane Customer Service. I did - case #**. They explained the warranty to me (as if I needed that), and I made it clear that it IS A JOKE. How can a company stand by their product when they are asking consumers to incur cost for THEIR MISTAKES! When the supervisor realized I was not going to stop complaining (no yelling, no cursing), she asked if there was anything else she could help me with, to which I answered "you have not helped me at all," and then she hung up on me as I began my next sentence... DO NOT BUY TRANE/AMERICAN STANDARD!!!

Bought our Trane in August and the following May the entire compressor needed replaced. The unit didn't even run all winter. The compressor was covered by the warranty but... After paying thousands of dollars for a brand new unit I then had to pay an additional $521 to replace the "refrigerant" that is not covered by the 1 year warranty! The refrigerant leaked out because of their faulty unit. What a joke. Don't buy a Trane! I know I never will again.

The firmware on my Trane Confort link XL 950 controller is out of date. Trane no longer has the update on their website. Called customer service and all they said was call the dealer. No help online for Trane customers. Last Trane I'll buy, times are changing, Ingersoll Rand isn't.

I purchased (using a dealer) a 16 SEER American Standard, because of the reviews and because is part of Trane. 6 to 7 months after installation I had the first problem. The installer filled up with refrigerant, thinking that the ports were not tighten enough. 2 months after this event, again no cool air. Refill again. Third time after 1 month (end of summer time) we decided to change the handler coil under warranty. New coils, same story 7 months after installation. Refill, and again 2 months later. Third refill we decided to replace the coils for the second time (Nov 2017) when is cooler here in south Florida.

I have been trying to get a warranty coil through Trane since they are the company that could not keep up with the manufacturer of evaporator coils and it has been going on 2 months trying to get my warranty coil. I do this work for a living. This is unacceptable to not take care of your customers. I go into people's homes every day and am asked multiple times a day what kind of system I would recommend. Trane would never be recommended from me. I will tell everyone do not purchase Trane. By far the worst company to deal with and they do not stand behind their products.

If you want to buy expensive failure prone A/C and Heating equipment, buy Trane. I have replaced blower motors 2 weeks apart in package units, and now over $8000.00 for a compressor in a 4 year old unit. Trane hides behind a 1 year warranty. Expensive horrible junk. Buy Trane... Start saving for huge repairs.

We purchased a "Beach" model 3-ton Trane since we are subject to salt spray. 10 years & 6 months later (6 months out of warranty), the unit does look like a brand new unit, no visible rust or corrosion. The "Trane Stopped!!" The unit started re-cycling more often than it had early on and then started re-cycling immediately. The technician, a Trane distributor, who installed the unit initially, came out with a "snifter" and found the "Aluminum Coil" to have several holes. The salt air took the coil out! WOULD NOT HAVE HAPPENED WITH COPPER!!! MY days of recommending a higher priced TRANE to friends or anyone are over!!! I called Trane Customer Service and they said they recorded my concerns and that was that! Oh Well, so long Trane!

2 years ago I bought a new Trane AC for my house in Florida which is only used for 6 months per year from my family. From beginning the unit was always dropping water much more than my old AC. The Trane dealer always tried to stop it but we must live with these problems. Now the dropping was so heavy that the water pan under the AC brokes by the weight of the water. After discussion with Trane the dealer changed last Friday the cooling coils with the result that now water runs twice time faster than before. At the moment I must clean the water pan all 3 hours. It is near a full time job. Normally we come from Germany to Florida for holidays. Now we come to control always a new AC. "It is not hard to stop a Trane (you can shut the power off), it is much more harder to live with a Trane". Trane seems to be a very poor company, the units seems not to be State of The Art. I cannot recommend this company.

I bought 2 Trane Air Conditioners about 7 months ago. Paid over $18,000.00 for them. One of them has died already. Plus Trane sent the wrong part. Then has refused to send the right one. I've been without air for a week now and they have lied to the installer over and over that it is on its way & will be there within 1/2 hour. Not true. Trane used to be a great Air Conditioner, but not now and I'm so very sorry I bought these!

I purchased my Trane XR August 2016. Two weeks ago my air stopped working. I called my AC guy and told him. He came over and looked and said, "I have bad news." He said it's the coil and the price is 1500 and the cost for me is 500. I spent $7,500 spending good money on a product that I believed in. After reading reviews and have no air for 8 days I am over it. I contacted Trane. They want receipts showing that I service this properly which I plan on doing. I want them to pay the $500 because to me this is disgusting. Anybody that's reading this you may want to look at other products besides a Trane. Read 392 complaints. It seems like everybody is having problems with Trane. Parts are made poorly.

I have seen several other negative reviews (on the Consumer Affairs page) regarding Trane products and would like to add mine. I am retired and live on pension/social security, so I expect something that costs that amount of money to last much longer and not have to be repaired that often. The highly advertised "You Can't Stop a Trane" commercials are a JOKE. I have kept maintenance agreements since the unit was installed in 2011. When the unit (Trane Heat Pump XL 15i) was 4 years old the technician found several leaks and the repair bill for this was pretty hefty. I will give Trane credit for this repair. They refunded me about half of the repair cost; however, there have been several other issues since then.

My wife and I are both retired seniors trying to get by on our pensions. We bought this house new in 2012 expecting at least ten years of trouble free operation from all our new appliances and Trane HVAC system. We have our HVAC system checked annually to assure it is functioning properly. In March our system was five years and one month old and the controller on the motor failed and the whole motor had to be replaced for $870 including labor.

I installed a Trane system just a few years ago with one promotion from Lowe's store and was the biggest mistake I ever did in my home. I live in Miami where the AC is always on because of the hot weather. My system is less than 5 years old and already had to change the coil inside motor. And before that there is a malfunction that the fan inside the house never stop not even without thermostat. And all the tech get complain that Trane does thing very difficult to tech get part replaced with the guarantee. So when I change this system again I don't want to see nothing with the Trane infront of me. Please save a lot of pain. Buying another brand.

My unit is 4 yrs old & the condenser coil broke. It has cost me $1200 for Freon & repairs. Called service to explain and ask for help since my unit is so new. Well, I shouldn't have wasted my time. Woman in dept was actually rude! They will do nothing to help you and I am a senior and live in poverty but that meant nothing. Don't buy Trane based on their reputation because they don't live up to it!!!

I installed a Trane unit last spring so this is my first winter with it. I am using more therms and my heating cost has gone up. They changed out the thermostat 2 weeks ago and it hasn't made a difference. Temp is set at 73 and I am sitting here with a heavy sweatshirt on and cold. I live in NC so we don’t get extreme weather and trust me if the outside temp are in the high 60s I’m in summer clothes and my windows are open. I would not recommend Trane.

We replaced our aging Goodman (18+ years) air conditioner with a new Trane XR17 5 ton unit; in the process also changing the condenser, coils & furnace with Trane units. Our old unit was beginning to show its age with frequent breakdowns (but no compressor failure yet) so we decided to go with a installer recommended system. The units were installed by AC Advance of Houston, on February 3rd, 2018 - during winter. Total bill $8400. With the coming of summer in Houston, the air conditioner was switched on - and the ac compressor failed after just 1 week of usage, on 1st April 2018! Not quite what would be expected from a 'premium' brand like Trane.

We lost our service January of 2018, Trane has put us off for 2 months not responding or giving us go around on our system. It's a year-and-a-half old it broke down. They sent Parts. It still doesn't run. Their responses, "We'll keep sending the correct parts until it's fixed," but I have to pay the labor at each time is about $2,000 and labor charges. I told them they needed to send me a new system. They offered me a $400 credit towards a new system of $9,000. That's just the outdoor Handler. Talking to Mr. ** was like pulling teeth. Absolutely no compassion for the customer without heat during the winter months. Offered no assistance whatsoever, it was almost as if he was saving money out of his own pocket by turning us down.

In 2008 we purchased what we thought was a top of the line product offered by Trane. We replaced the air handler and the heat pump for the home with a new matched Trane system. At that time we had increased the seer rating of the new unit to 14 instead of the required 12 and felt good that for once we would be doing the right thing by spending a little extra to buy quality and save on further utility expense as well. Well let me tell ya. Here it is 10 yrs later, the evaporator coil in the air handler has just failed and is leaking freon. The cost to replace the coil is roughly $2800 bucks. I called Trane and they tell me that the air handler unit is only covered up to 5 yrs and that the heat pump coil and compressor outside are covered for 10. I asked if it was possible for them to policy the replacement cost for the evap coil and there was no reply other than to say the unit is only covered for 5 yrs.

I paid $5000 for Trane unit approximately 10 months ago and had it installed by Air Rescue of Pompano Beach. It is been nothing but problems since the installation. I have to say that Carlos Of Air Rescue has been diligent in coming to my house and replacing parts on attempting to continue with repairs. He’s been out here over 10 times the last 10 months and we still do not have the problem resolved. I suggested that Trane replace the entire unit and was told flat out no by Carlos that ain’t going to happen. Carlos is schedule again to come out tomorrow and replace the control board. However he now points out that that is not the only problem.

Purchased an expensive Trane HVAC unit 3 1/2 years ago and have had to replace the coil twice. This last time the coil leaked and caused the panel doors to crack according to the technician. The coil is under warranty but the labor to replace this piece is not and neither is the cost of the panel doors nor the labor to install them. The total cost with labor is over $1000. Trane is not taking any responsibility for the panel doors. I am contacting the Attorney General of Florida with this problem because I have been told by people in the HVAC industry that Trane products have become substandard and break down often. I do not think that I should be responsible for paying when an inferior product is being sold.

We did a major remodel 2 years ago and decided to replace old A/C and heater before it died. Smaller unit in same house was done a few years earlier. Used same local installer, but had to go through our contractor as we weren't on site during construction. Was never told about purchasing and extended warranty--- in AZ, only use the heat for a few short months with no extreme cold. What a huge mistake. Heat died exactly 2 years after we moved in, condenser parts covered, but not labor. $950 out of pocket. So sorry we replaced unit with a very expensive TRANE model. Stay away!!

Trane used to be the top tier but AC installers I have dealt with have told me to stay away from them. They are using cheaper parts to maximize profit. I learned the hard way just recently. My 4T AC unit started leaking due to a cracked PLASTIC pan. Warranty only covers parts, not labor. The installer told me my particular unit, new in 2014, has pan cracking issues. They told me to contact Trane for labor reimbursement due to lemon product. Trane was very rude and said no way, regardless of this being a common issue. I had to eat the $300 labor charge due to Trane's poor choice of materials. They would not compensate any of the labor charge. There was a freon leak as well, another $200 in labor. Rheem is the way to go. My friends, family, and I are done with Trane in this lifetime.

4 years ago the Trane condenser burned out. The air handler was also replaced with similar units. They too burned out after one week. A third unit was installed and I was told they were units made in China...so now after 3 new units failing they installed a Rheem unit for the air handler and a Trane for the condenser. The condenser just burned out again, and I am told the same thing. Made in China...or Mexico?? Anyhow that is 4 units in 4 years...and my system is clean and all new.

The Home Depot provider (ARS, a division of RotoRooter) has not repaired my unit because he alleges Trane is “punishing” them for not selling the brand after they went with plastic??? Bottom line is they have given me the runaround since December 12. My unit is under warranty and my worst fear is that one day my a/c has a problem. Heating in Miami is not needed too often although I had to purchase portable heaters for my birds when we had a few very cold days. I am very upset with ARS and with Home Depot and would like to know if what they say is true. I still doubt that a reputable company refuses to sell parts for one of its products which is just 5 years old. I was very happy with my unit until this happened.

Our unit is only 4 years old. We bought our house 1.5 years ago and had to have warranty work done almost as soon as we moved in, our out of pocket was $700. Now, the unit needs a compressor except Trane will not cover it since the warranty was not transferred from previous owner within 90 days. This is a $3000 job. Terrible customer service!!! Everyone was rude and passed me along to another number. Forget fixing this piece of junk! I'll be buying a new unit that actually works!

2.5 ton HVAC unit defective coil - Unit was installed on May 24, 2014. One month beyond unit installation guarantee on parts and labor the unit quit cooling. The unit originally cost $4,500 and the installer BURGESS AIR CONDITIONING LOCATED IN CLEARWATER FLORIDA does not offer financing. Two years and one month later, we required service and the replacement of the coil which cost us $891. Time to repair unit by obtaining the coil took over 2 weeks. 90+ degree temperature over this period. The part was NOT EXPEDITED for delivery for our unit. Burgess or Trane would not take any action. Would you believe that Trane offered $109 for our inconvenience. Burgess told us where we could buy a portable unit until ours was fixed.

I purchased a Trane heating and AC unit on Feb. 29, 2016. In August 2016, the evaporator coil went out, it was under warranty so it was replaced. Now less than 2 years later it's out again. My installer wants $590.00 to replace it. I said no and contacted Trane. They said they would pay $390.00 and I was responsible for the rest. This is not fair. After reading other consumer reports I see I'm not alone. This equipment is junk.

Can we not sue Trane for selling us junk. My Trane AC unit is 2 years old now out of service warranty. Has stopped working 5 times in 2 years. I'm right now without heat. Why can't we sue for our money back. I paid 5300 for crap.

Trane xl20i - Mine started failing at 6 years. Technician after technician told me how horrible they are. When I called the service manager at Albemarle Heating and Air, he denied everything his techs had said. If you are getting a 79 error code, it’s probably your motherboard rather than a pressure problem.

My Trane unit was put in back in 2010. One small part went out within 12 months. Did not get concerned because it was a small cost and covered under the warranty. Two weeks ago I noticed the fan motor was not running correctly. Called someone out and like the other reviews it was the coil leaking Freon. At first the repair was going to be 1600.00. Then jumped to 3000.00 because apparently Trane doesn't stand by their extended warranty. Told the guy I would not pay that to have it fixed. I paid 6300.00 for this unit and only had it for 7 years and 10 months. What a waste! Will never allow anything Trane to be put in my home again.

I bought this house that had two XR14 4-1/2 ton Trane Split heat pumps that were installed in 2010. The first major issue was April 2017. The coil in the air handler corroded from dissimilar metal corrosion. $3000 later for a Trane Parent American Standard Air Handler. July 2017 same thing happened. The repair guy put in $400 worth of super seal to get us through so they would not have to replace the other air handler in the attic. Nov 2017 it died. $6500 for an American Standard split Heat pump replacement. Jan 2018 the original Trane Condensing unit GE ECM condensing fan motor failed is been warm so researching why Trane would use a variable speed motor in an application where the whole unit is a single speed and the condensing fan runs at single speed.

I purchased a Trane heating and AC unit, in 2009, for my home due to having senior parents and not wanting the Heat/AC to go out during extreme weather. I believed the advertising that "Trane makes America's was the most reliable Heat/AC systems". In 2017 I started having issues with Freon leaking from the coil. $600.00.

I had a new Trane HVAC unit installed three years ago after having nothing but problems for years with the original unit that came with the new house I bought. When we turned on the heat this year nothing but cold air came out. The installer came out and tells me that the TXV unit is bad, has a clog, and a hole is in the freon line coming off the TXV. Total cost $1400 so far. When I talked to Trane they won't cover anything but replace the TXV which I have to pay to be installed. Due to it failing I have to pay for the Freon, and due to it blocking the line it caused a leak in the line, I have to pay for it to be repaired. TRANE claims to be the best there is, IT IS JUNK. Three years and a major failure of parts are not normal and as a consumer, I should not have to spend thousands of dollars to fix TRANE junk. STAY AWAY FROM TRANE, poor product and no customer service.

Bought a brand new unit 2-1/4 years ago. Selected an installer from Trane's own website. After 2-1/4 years of service the unit the condenser coil (aluminum) got a pin-hole leak. Installer wanted $2000.00 to fix it!!!! And THIS was under warranty! Trane offered to "help" by paying 15%. We went a different route and will NEVER EVER EVER EVER. Not for our homes or our commercial buildings NEVER EVER. I highly suggest you avoid Trane at all costs. They are trash. The 10 year parts warranty is useless since the part is of almost no value. The labor and the refrigerant is where all the costs are. AVOID!

This Trane air cond 3 ton wasn't working the day my installer put it in the first year it was installed. Sept 2014 something with a valve and the wrong oil used in this units and Trane knew about this problem. Took over 6 weeks to repair. It was a nightmare. Even my installer didn't want to fix it. Took weeks for a part. They would not rush to help me, my wife and mother in law who had health issues. They were ** on the phone.

Purchased new Trane AC in Sept. 2015 for about $5000. Exactly 2 year later unit not cooling. Testing indicated leaking coils. Told unit was under warranty for parts but stunned that the labor to replace coils, initial test to determine problem and replace leaking Freon would be $1200! Nov. 1, 2017 now need a new fan motor since this one won’t shut off. Another labor charge. Where does this end? Most reviews on Trane say the same thing. It not fair nor realistic to put out this much money on a 2 yr old unit that has been consistently under a maintenance plan. One prior positive comment was about an OLD unit that had run well for years. That was our past experience but the current units are poorly made and Trane doesn’t care. See the pictures posted above by an independent review of defective Trane units. I won’t purchase once again and neither will our business. They are losing a commercial account because of this problem at home.

Have a 2 unit heating, cooling system. Installed new in 2012 (cost about $15,000). Now 5 years old. Had tech check unit as it appeared to take longer to cool upstairs just last week. After $450 service call, added 3 lbs Freon, was told coil has leak. Was advised it is common deficiency with these 2012 Trane XR15 units. Good news. Coil is covered by warranty. Bad news is labor and cost to service unit again will be another $1200. After Googling have found very high number of similar issues with this company, Trane, and these units. My question is where is protection for the consumer when it is apparent there are expensive manufacturing defects associated with these units.

I'm writing this review in regards to Trane air conditioning and heating unit that we purchased in 2015. Just after having unit for six months we had to replace the compressor unit outside. I continue to make calls to the installers of this unit regarding the air-conditioner not cooling. After coming to our house six different times to service the air-conditioner and installing Freon in the unit multiple times. We were told our air-conditioner now require new evaporator coils. The cost would be $995. I then decided to get another opinion of what was wrong with our air conditioner.

On May 23, 2016 I had a Trane 3 Ton, 16 SEER Condenser & Air Handler installed at my residence. This system uses R410a. On July 25, 2016 the units were no longer cooling, so I went outside to see what was happening. When I looked into the condenser unit I saw that the top of the compressor was cherry red so I disconnected power and called the installer. He came the next day and put some oil in the lines stating it must be a bad TXV valve. So I asked him to get a new one and he said that would not be necessary the oil "did the job". It ran for the remainder of the summer.

I bought a new indoor and outdoor Trane system in May 2013 (after saving for one year with no a/c or heat in the house) thinking that I made a good choice. I really believed their manipulative slogan NOTHING STOPS A TRANE which it needs to changed to TRANE NEVER STARTS, I am such a fool for believing that. Shortly after we had it installed we started having problems. So far we spent $1250 in repair on this Trane product. Tried to contact Trane to get reimbursed for some of this expense and they offered one time goodwill gesture of $85.12 and at the end saying "hope you will trust our product in the future". I will never buy another Trane product. I have already stopped 2 people from buying a Trane product.

This AC unit was purchased New in Oct, 2013 and has failed for different reasons every year since. First it was the expansion valve, then the capacitor and then the evaporator coil. The warranty does not cover the labor, refrigerant or materials. So far, I am out $2,400 and the unit has been out of service for over 14 days in 3 years. Customer Service at Trane, what a joke, said they weren't responsible as a manufacturer because there are too many variables controlled by the selling dealer and suggested I purchase an extended warranty! DONT BUY A TRANE XR13.

They replaced my compressor under warranty, then the replaced unit quit 10 months later. "Sorry Charlie, we already replaced it once." WHAT??? Yep, that was the answer. NEVER, NEVER BUY A TRANE UNIT...

Had a new Trane unit installed May 2016. Compressor has burned out. They will not pay for lost Freon or service charges to install a replacement. This is about $1000. Will not recommend or buy another Trane product.

Trane unit cost $4,000 and is continuously breaking down. I bought this Trane home AC system 3 years ago. It stopped working last summer because the oil in the compressor was incorrect from the manufacturer based on the HVAC repair company I bought the unit from. They changed it out and it has worked this season until now. Out of nowhere the unit has frozen up and shut down. My last system was a Comfortmaker and lasted 28 years without any major breakdowns. Can someone tell me exactly what the problem is with TRANE equipment???

Purchased a 3 1/2 tn XR 13 heat pump 2-2014. Last week it stopped cooling. Contacted the installer. They found a leak where the coil was connected to the compressor. It was a failed solder connection. This repair cost $1200 mostly the cost of refrigerant R410a. Trane warranty excludes the cost of refrigerants. One disappointed consumer in South Carolina!

Put in new unit 2014. Took two weeks plus to make it run, never has run cold. In first year the compressor, evaporator coil, expansion valve, and circuit board replaced. Next year it stopped again. The tech. came out and "fixed" it again. Still not cold. 2016 broke again, evacuated Freon. Put in weighed charge. Replaced some parts and left, still not cold. 2017 stopped working. Original company quit working or selling Trane. Called four companies to fix it. All four said no longer will work on this system because of no Trane support plus Trane techs do not know XV20i heat pumps. NEVER BUY TRANE!!!

I purchased a "top of the line" XR 15 3 ton TRANE A/C in '09 at a cost of 4500.00 With a rebate from FPL for 495.00. I purchased a larger than needed, unit... so it didn't have to work as hard and because I didn't want to be doing this job again... in 4-5 years. COIL, being replaced today, 1100.00 dollars. Apparently, TRANE, are NO LONGER TOP OF THE LINE. LENNOX, have replaced them. SawGrass, who installed the unit don't do business with Trane anymore. Lots of companies have dropped them. Very sad. Astronomical costs, involved. Sorry, I never bought their products, to begin with. Maybe, I was lucky, reading the comments here... will not let anyone I know buy their products either.

I own a 2 ton central AC unit (XR-15). Within 4 1/2 years the AC coil sprung a leak. When I had the service fix it, the coil was covered but they didn't/don't pay for anyone to install the new part. To make matters worst, because of the leaky part, all the AC coolant leaked out, and that's not covered either. What a joke... I thought they were a great company. When I called to complain that agreed all the coolant leaked out due to the bad coil, but said they only cover the part, and the service and coolant is on me. Last time I buy a Trane!

I had a 4 ton Trane heat pump installed 2 seasons ago at my beach cottage. After only 2 seasons, my evaporator coil "rusted out" and caused a loss of freon. The part was under warranty so my repair bill was only $450. The grate which holds the fan motor has almost corroded to the point fan will not operate safely. When I complained, I was told I live in a high corrosion area which is the cause of my problem. The technician said he sees this problem frequently because the copper and aluminum is from China on the new models (my last unit operated in this same location for 11+ years). Trane needs to do better than this.

I purchased a Trane system less than 4 years ago and as of today I was informed my second replacement coils have a bad leak. Trane will cover the parts but not the labor which is $800 to $1000 dollars. What a joke this system has been. Trane knew they had bad coils but yet they still are using them. Now I will be replacing the coils for the third time on a less than 4 year old system. Please do not buy a Trane system. I am so sorry I did.

Purchased machine in 2010, Trane XR 15. Have had nothing but problems for 7 years. The first day after putting it in the machine, it flooded my garage. This is the seventh year machine out of Freon. AC man says everyone is having problems with that machine. Trane sold the name and the unit, on the inside is actually a Ingersoll Rand, complete fraud. All the parts are Ingersoll and the inside unit is a Trane, that is so unbelievably wrong. Will never buy a Trane again.

I paid USD 5500 and had a brand new Trane HVAC installed in 09/2012. In Jan 01/2017, it stopped heating, my installer said the Coil was leaking, then under 5 years manufacturer warranty, I paid 600 labor for a brand new coil replacement. Then last month in 06/2017, it stopped cooling again! The same installer found the coil leaking again! With 2 days, Freon dropped off to almost 0 level. Then under 5 years manufacturer warranty, I paid USD 430 to replace another brand new coil.

On October 15, 2008 I purchased an XC95 Comfortlink II furnace and an XL 18i air conditioning unit for $11,270. I specifically purchased a Trane because of the success that I had with the previous two Trane units. The first unit lasted over 20 years and the second 18 years with very little maintenance beyond the bi-yearly inspections and care. However, the unit I purchased in 2008 and have attempted to maintain has been a disaster. Within 2-3 days following installation it was necessary to call the dealer, who installed it, for repairs. A faulty part was identified and replaced. That was the beginning of a long and miserable trail of repair after repair. I requested a replacement unit shortly after installment when the squirrel cage fan came loose on the shaft and made a horrible racket. By Nov 2, 2012 a folder of 22 work orders had been generated and Trane would still not budge on accepting there was a problem.

While redoing my old ac system with freon with a Trane unit and all new lines for more comfort and convenience as my old unit was 15 years old no problems but freon was hard to come by put in a Trane system. Thank god I got a warranty plan through the company that installed it. This trane as all the other reviews is junk. I have had to have service out for many different parts 20 times. No joke. I have paid nothing due to my service contract. This is the worst unit I have ever seen. If there was a lemon law for this unit it would have been gone 3 months after install. Do not buy this trane. Cannot even get out of the station. Junk. Stay away.

4TEE3F XL15i system - First of all I would like to say my last Trane I purchased at my last house new was running like a champ for over 13 years when we sold house to build this one. This Trane was installed and inspected by Martin Heat and Air of Taylorsville Ky October 2011. After house went hot and seen line froze up downstairs I turned it off to thaw then called and got someone out to get it going 12 hours later. All they did was fill it and asked me if I filled out paperwork for the warranty. That's when I first heard about filling out the paperwork to get full warranty.

I had a 4 ton 16 SEER installed in the summer of 2013. It's been one problem after another since installation. I have not gotten cold air from the system since day one. My complaints seems to have fallen on deaf ears at the company who handle the installation and at Trane. Last year 2016 the main drain pan and fan motor was replaced. The parts were under warranty, but it cost $663.00 for labor. Now I'm told the evaporator coil which is under warranty is leaking and needs to be changed but labor and Freon will cost $1100.00. I regretted the day I spent thousands of dollars buying this piece of junk. Trane should not be allowed to sell these units until a drastic overhaul is done.

Great unit I must say in terms of home comfort. Bought in October 2015 and registered total unit online as required to receive full warranty. Thermostat went south in 18 months and Trane refused to cover it even though the thermostat carries a 5 year warranty. Why? Because the thermostat had to be registered separate from the entire unit. Am I the only idiot who did not know that the thermostat requires a separate registration from the rest of the unit. Btw. Trane required me to buy their thermostat.

Purchased two Trane systems in 2007 and paid 11K$. Now one has to be replaced. Tech says coil is leaking and that it's unlikely it can be repaired. Tried contacting Trane over a week ago to find out if coil is still under 10 year warranty but no reply from Trane. Tech also says replacement coolant is no longer manufactured and that available replacement coil would require 2K$ worth of coolant. Available stock of coolant is hard to find and very expensive. Steer clear of this company. Apparently it is pretty easy to stop a Trane.

This is a Trane Model no. 4TWR5030G1000CA. Serial no. is 16075MFH4F. Unit installed May 2016. November 11 2016: Blown capacitor at six months' service. March 30 2017: Fan blade falls off at 10 month's service. May 8 2017: Motor fails just under one year's service. Clearly not the quality one would hope for in brand new durable goods. Questions: Why not specify an adequate capacitor at nominal extra cost? This is a $5,000 unit for a small house, why not design the fan with a 5-cent set screw or cotter pin to keep fan from detaching? 10-year warranty but we didn't expect so many repairs!

In 2010, I purchased a Trane XL 15i system for $8622. In 2014, my house was not cooling and it was discovered my copper coils were corroded with numerous pin holes and the unit was leaking Freon. The part was under warranty but the labor was $1100. The copper coils were replaced and at that time Trane paid me $650 towards the labor cost. I thought that would be the end of it. Currently in 2017, the copper coils corroded & leaked again. After several weeks of going back & forth with Trane's Escalation Dept., this time Trane offered me $520 for a labor cost of $1300. In addition they want me to sign a contract to release them of any & all responsibility from past and future copper coil leaks. They won't even give me any assurance this won't happen again.

I installed a Trane Unit in 2009. I have a 10 year warranty. The first year was fine, after that I HAVE HAD TO KEEP FILLING IT WITH FREON. Not one AC company that came out could find the problem but one. However SOUTHERN COMFORT AC found that I had a cracked coil in both the Air Handler and AC Unit itself. So much for Trane. When I called them I spoke to ** and she stated that even though there is a 10 year warranty, they only fix units for the first 5 years... WOW. SO EVERYONE, how about a "Class Action" Suit against Trane for deceptive practices???

I figured after seeing all the negative reviews, I should comment about my experience with my Trane unit. We've had our Trane XR12 for 14 years and it runs easily 9-10 months out of the year here in FL. We've had to replace the fan, a capacitor (a few times), and get some other minor maintenance. The original compressor is still running strong. Overall, we've been very happy with it. We're just thinking about getting a new unit since it's almost 15 years old, and we don't want to be in a position where we NEED a new unit in the middle of the summer. The quality of the installation is just as important as the unit itself, so the unit failing could be the result of poor calculations (too big/too small). After reading these reviews, one would think Trane is terrible, and that's not the case - people who are happy just aren't motivated to come here and leave positive feedback.

After having over a hundred TRANE HVAC units installed by ZIRO and distributed by TERMO SERVIS, we had to replace all these rusted units (see attached photos) that were manufactured by Ingersoll Rand's Kolin, Czech Republic manufacturing facility. These TRANE units were examined by a court-appointed expert who concluded that the manufacturer Ingersoll Rand used inferior quality materials in the manufacturing process.

Trane advertises a 10-year warranty on their products. "Nothing stops a Trane." Yet when my Trane system broke after 6 years I was told that my warranty was void on a technicality that I had no way of avoiding. I was informed I needed to transfer ownership of the system in their records to my name within 90 days of closing on my home. I had no way of knowing this. That is also beside the point. This is a loophole just to get Trane out of their warranty. Ownership being transferred should not and does not affect reliability or efficacy of their product. Yet when it breaks (as mine did) or reduces functionality they aren't responsible because of paperwork. Cars, electronics, homes, and other goods work where the warranty stands no matter the owner. This is bad business.

Purchased Trane AC in 2009. Worst choice ever. Both motors have blown within 8 years and neither is covered by warranty. Trane knows their product is garbage and that's why the short warranty. Never again. I've spent more money on this unit than on all of my AC units for the past 35 years combined. Never buy a Trane.

Bought my XR13 2013 - Lost my 10 year warranty because the company who installed the unit said they will take care of registering the unit. They didn't. 18 months with unit is when I started having problems. Blockage in drain, even with cleaning the drain as a maintenance process. Had to add refrigerant. Unit stopped cooling. Service Tech noted the EEV Board was faulty (a recalled part). Replaced EEV Board. Unit stopped working properly again. Would not cool and it would come on even when it shouldn't. Stopped cooling again. This time the coil had a leak. A small whole was found. In order for me to get it fixed I had to pay for the new coil. The unit was under warranty but I still had to pay the service contractor for the part. Plus pay for labor. I had the unit service more times than I should for it to be fairly new and a "Trane".

I live in the second most populous area of Virginia. When My Trane furnace quit working the HVAC serviceman said it needed a part. If it was in stock locally no problem but there is only one local parts distributor which, of course didn't have the part. 3 to 5 days to get it!! IT MAY BE HARD TO STOP A TRANE IT'S EVEN HARDER TO GET ONE REPAIRED. Based on my HVAC Serviceman's advice my replacement furnace will NOT be a Trane. Overpriced, Overhyped, Poor Service.

Expensive junk- deceptive customer service. We had a split system installed in our sunroom as part of a major home renovation project. The unit functioned erratically the whole time. We were told by the contractor that it was to be expected or maybe we were not using it right. Last December, 14 months later, the condenser died due to condensation turning it into a solid block of ice. We contacted a Trane certified repair company and found out our product has not been registered for the three year warranty, and the one year basic warranty had expired.

I had a new Trane AC unit installed in 6/18/15. On 10/14/16 a service performance routine maintenance and coil cleaner Envirocon was done. On 2/21/17 unit not cooling, called Climate Design Service, who installed unit and was informed that the coil had a huge leak and a part had to be ordered. Further advised that part was free but cost to repair would be between $400 - $500. Unbelievable on a 18 month old unit. REALLY! Trane will replace the coil under the warranty but they will not cover repair cost. This definitely appears to be a quality issue and is costing us consumers a lot of money.

We replaced our Amana heat pump, which was undersized, with a Trane. While the Trane works, it is so noisy. It keeps me up at night. It wakes me up at night. I can't hear my tv when it's running. It sounds like a D9 Cat working hard. Trane sends out a rep who says it's within company standards. I'm at my wits end with this Trane heat pump. What can I do. We can't afford another 13000.00 to replace the Trane.

18 month old Trane blower motor ECM module defective furnace shut down on coldest day of year and no parts available, took a week to get the part and it was defective also. Another week called Trane, they could care less about your problem. If I live here long enough will never replace anything with a Trane.

We have been in our house for 18 months and our unit is broken. While this would be somewhat upsetting, what is mind-boggling is that TRANE is AWARE of the defect and does NOTHING to cover the cost. They put out a bulletin explaining how to fix the problem after it breaks so they are fully aware of the issue but will not help defray the cost to the consumer. We will never own a TRANE/American Standard unit again and will tell everyone we can not to buy one as this is completely unethical and they should be embarrassed. There should a recall on something like this and owners should not be expected to spend over well over $1000 on a defect that TRANE is aware of...

Bought Trane Heat pump four years ago, and sold my house last year. On warranty (found easily enough online) it is not clear what needs to be done to transfer (the one link describing the warranty is dead, and the other didn't come up the first time I tried to go there, and the second one has been "updated" since the original warranty was purchased). These guys apparently lose faith in their product if you don't fill out the paperwork, now the family that bought my home is getting the middle finger of customer service from Trane and the local (Allentown) Trane dealer. Warranty in this case is only as good as the paper it's written on. My one time having a service call was steep, and the system wouldn't work if an auxiliary part, that had nothing to do with the unit itself, wouldn't work. Poorly designed.

Caveat emptor! Simply put do not spend your hard earned money on this undependable, shoddy made predictably expensive trash. There's good reason this product has a one Star rating from victims who have made the mistake and will continue to pay the cost until they replace it. In the 3 1/2 years I've had it I had 5 breakdowns costing me over $1,000 in service. My latest was Christmas Day 2016 with a houseful of out of town guest suffering through dinner in the heat. Did I mention we live in South Florida! Can't wait until I can yank this tin can out of here and get a real Air Conditioner.

We purchased a new Trane A/C 16 months ago and have had a few small problems. Now our A/C has quit working due to a coolant leak. Paid $349 for a leak test only to find out the leak is in the evaporator coils in the air handler. The part is under warranty but labor to replace it will be $999. I spoke to a Trane representative thinking they should foot at least a portion of the bill because if their product worked correctly I would never be in this position. They adamantly refused to consider even paying anything, intimating that it was the environment or installation that caused the problem. We had our last air conditioner 15 years before having any service problems and have barely made it a year with this unit. This will be my last Trane purchase.

I bought a brand new Trane condenser. It broke down after 6 months. Trane refused to honor their warranty. I ended up having to pay full price to replace but did not buy another Trane. Terrible customer service. Considering small claims court.

Do not buy a Trane AC unit. I bought one 4 years ago and it needs to be blown out every 2 months. Apparently, they put out a lot of gook causing the water to back up. My local company did nothing, so I contacted Trane and they have done nothing. Save yourself time and money and buy a better brand. There are several out there.

I have 4 units in my and have been happy with them for the most part. Installed all 4 units when remodeled 16 years ago. Have had to replace 1 compressor so far. I bought my units as I thought they were made in the USA. When time comes to replace again I will look for units made in USA. Hope they do not move to Mexico.

I had an XV20i heat pump installed with a Tam 8 air handler and the top of the line thermostat. This was a $12,000 purchase. The unit was installed two and a half years ago. I've had nothing but continual and still ongoing problems. My installing dealer went out of business so I've had to pay for labor during a time the labor should have been covered under warranty. To date I've paid $1,000 in labor charges since installation, not to mention the constant headaches with the unit being down. Trane did refund me approximately $280.00 in labor charges a few months back. However, when I was offered that amount I expressed my displeasure with the amount and was told "take it or leave it". When my dealer went out of business, I contacted Trane customer service asking what I should do and if there were any dealers in my area that knew how to work on these newer units. I was given a list of dealers (which I kept).

Purchased the Trane furnace 6 years ago. This summer when I came in the house from outside my whole house was full of smoke. I ran around looking for the fire and found nothing. A month later last week exactly when it got cold I went to run my furnace and it didn't work. When I went down and opened the panel I could smell the same smoke I smelt that day and there was my circuit board all black and melted. When I called the company who installed it (Master's) they came out and said the board was under warranty but the labor was going to be $300. Sounds cheap. But NO ONE can tell me why it caught on fire. So I told Master's I wasn't going to pay them to put in another circuit board because it could have BURNED MY WHOLE HOUSE DOWN. Their response was "call Trane and let them deal with it."

Purchased a home with a Trane XV90 furnace, furnace is 7 years old and out of warranty, product failed at 6 years, after the tech spent hours on the phone with Trane tech support he figured out the furnace needed a new main circuit board to the tune of $1200. We had the furnace repaired, everything was fine for 14 months, went to turn on the heat this year to find out no warm air, called the furnace guy to come out and he explained the main board had failed again. This was after spending 2 more hours on the phone with Trane tech support, we called Trane corporate only to find out the replacement board is only warranted for 12 months, and Trane tried to claim they don't warranty replacement parts, the 12 month warranty is from the dealer.

We built our home in 1/31.2011 - it's been 5 years and 9 months and for the last three months we have had to freon put in our unit due to a faulty coil in attic unit. We contacted Trane and their reps are robotic - no empathy or sympathy just curt and short. I started emailing to document the poor customer service and have several automated emails from them with no results. I emailed back 10.17.2016 to have my issue escalated only to get another email telling me if I haven't heard from escalation in a few days to email or call back. WTH - this is not customer service.

I purchased A Trane air-conditioner in good faith that this was an exceptional product 2 yrs ago. It has been repaired 2x in that 2 yrs, with this latest repair costing me just under $1000. Although the Customer Service personnel have been OK to deal with, am totally disappointed in this product, and will never recommend it to anyone looking for an air-conditioner, or considering this product.

I built my home in 3/2016. In 5/2016 when it started to get extremely hot the a/c quit working. I called the repair people who said that the wires were not hooked up to the unit and that is why it wasn't cooling. About a couple of weeks later the a/c stopped working again. Again we called major heating and air and they came out the next day and said Freon leaked out because the solenoid caps were not on tight. Again they should have checked that when they came to hook up the wires. Then two weeks or so after that it froze up and quit working again.

Purchased our unit in 2011. Recently it has not been cooling well. Repair person says that the coils are rusted and it's been leaking refrigerant. It is still under warranty, so the part will be covered but the labor is expected to be $1,600 or more. Is there a class action suit going for this problem? Apparently, it is a common problem.

Built a new home in 2008 and had a TRANE HVAC installed. The AC coil leaked and was repaired within the first year. Now the unit is 8 yrs old and I am told that both the AC coil and the inside attic coil is leaking. Repairs will cost as much as installing a complete system, according to Smith's AC company. I'm now shopping for a more reliable brand. Hopefully with American made parts.

I had a new Trane air conditioner unit installed in the March of 2015. In August 2016 it stopped cooling and the coil in the air handler was leaking refrigerant. The cost to repair this was $1,200. Trane did replace the coil under the warranty, but they would not cover the repair cost. The supply company said they have seen several of their new units fail the same way as ours. The air conditioner stopped cooling again after only two days of operation. This appears to be a quality issue and is costing us consumers a lot of money and the reliability of Trane is NOT good.

For our home we have purchased two Trane Air conditioners in last seven years. First one lasted only 5 years and I had replaced with another Trane Unit for upstairs bedrooms. It was big mistake. Second unit was installed on March 15, 2014. Annual maintenance contract was signed with installer. In last week of July 2015 AC compressor stop working. We have to sleep on the floor downstairs until new compressor was installed on August 3, 2015. July August are hottest months in Georgia. In April 2016, our air conditioner stop working again. Tech person diagnosed that indoor coil was leaking and it was replaced. Again in August 2016, compressor was stop working and we are without air conditioning in our upstairs bedroom for last 3 weeks. We are sleeping again downstairs floor for last 3 weeks.

I have had Trane for years. Had I known what the customer service department was like I would have never bought a Trane. If you have to just register your equipment you might be ok. However for the last 5 days customer has been a nightmare to deal with. Ingersoll Rand the parent company should be totally mortified how customer care is with homeowners of their products. You can not get anywhere with the customer care line. It takes 10 calls to learn to ask for option 4 and you think your getting a customer service specialist. They are paying people to just give you the run around. It makes Ingersoll Rand look so stupid.

I've been in the wine industry for over 20 years and have worked with process (Brine) chillers for the entire time. I'm a Winemaker, Viticulturist, and General Manager. I've had good success with Trane in the past so I purchased two 30 ton chillers for Orfila Vineyards in October of 2012. I bought two just in case one went down so I would have duplicity. It's good that I did get two because they are always breaking and at least I have one (usually) chilling our buildings and tanks. I spent over $60k on the new chillers by the time they were installed and started. I have spent over $20k in 4 years just to keep them running. Both computers were replaced, every sensor has been replaced at least once and some twice. They even said to my Mechanical guy when one sensor failed for the third time, "Oh they should have never sold you that type of sensor for this application."

We installed 2 new air conditioner units the end of January 2015. We paid over $12,000 for the new units and installation. In a service inspection performed June 2016 it was found one of the coils in one of the units was leaking refrigerant. The cost to repair this was $1028.32. Per Trane/American Standard even though the units were only 18 months old they would not cover the repair under warranty. The company that serviced them said they have seen several of their new units fail the same way as ours. I would not recommend their product to anyone at this point. They don't stand by their products.

Trane and their independent distributors are scamming the public. Trane did produce good reliable products for many years, however they are no longer dependable nor do they have any warranty, regardless of what is stated in the product literature. They will state that they will warranty the parts for 5-10 or more years but here's the catch. The Trane website states that they only supply equipment to dealers that undergo specific Trane installation and product training and the dealer must be “Trane certified” in order to sell and install their equipment. This is assumed to ensure that the Trane distributor/installer is properly trained and keep their "Trane comfort specialist" certification.

Two-year-old unit and no part in Florida. We are suffering from a heat wave with high humidity. Worst season in living here for 15 years. We are told two-week wait for part! I have the temptation of biting the bullet and replacing the system totally. But what brand? Just from our experience with Trane and the installer it will not be a Trane system again. Will not throw good money after bad!

My issue started on November 18, 2015. I have had a non-functional heat pump for over 8 months now. Initially bought a new High Efficiency Furnace and Heat Pump from Gary at Southwest Heating. Very satisfied with install and workmanship. I did find out a work permit was not pulled, not sure if they are required in Elbert county, but most HVAC contractors will pull a permit regardless to cover their butts. Everything worked fine for a year and a half. Then we had a snow storm along with a power surge and my Heat Pump quit working.

A new, complete American Standard "Allegiance 16" system was installed June, 2011. This system has the infamous 2 speed compressor which has been "redesigned" even though it has been declared "obsolete". Since then, every major component has been replaced under the bogus "10 year parts warranty" whereby the customer pays for all labor and all shipping of parts! My air conditioning season is 4 months, Mid May to Mid September. Since installation the air handler coil has been replaced due to poorest quality copper that American Standard could possibly obtain and use in their products that are manufactured in Mexico. The compressor has been replaced. This system has never started up at the beginning of the season. It has required 2 or 3 refrigerant recharges every season. This bogus warranty has cost me approximately $5000 in service calls, system recharges, parts shipping costs, etc.

In the past year, had three heat pumps installed. In the process was emailing Trane (American Standard) to see about an extended labor warranty. No response at all! Go to their website, try to call, it keeps reverting to emails communication only. One of the units just installed 2 weeks ago sounds like it is coming apart. Had to google their phone #. Talked to customer service. They do not cover labor even within 30 days. So with that being said I will not be purchasing Trane (American Standard) units again. I think that their response to the matter is poor.

Bought a house and unit was 2 years old. Fan motor outside quit. 2 years later coil was leaking and fan motor inside went bad. Warranty did cover parts but sick of the hassles. Won't be replaced with a Trane!