About GE Air Conditioners
GE appliances come with a traditional warranty, but the company also offers extended coverage with a Service Protection Advantage plan from Assurant, GE’s authorized provider of extended warranties. The plan covers parts and labor for appliance repairs for an extended period. Customers pick and choose which appliances or systems need to be covered.
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I've always bought GE ACs, and had money to get the 10000 btu this time. No it hasn't been this hot, for this long, in a very long time. BUT we have had 100 plus degree weather before and never had an issue with the smaller btu ones. This 10000 btu has shut itself down more times than I can count. It's disappointing that this is what it's meant to be used for, to cool down in summer, and it can't even do that. I went with Frigidaire for my bedroom (other one is in kitchen around same size as bedroom) and it's an 8000 btu and still going strong, even in this heat. What has happened to GE? It used to be my absolute number one to go to..
Bought the unit last summer and stored it during the winter. This year used the unit for only a month. It was used mostly late afternoon and evening. The blower/fan motor started making noises. It got too loud to have on during hot humid nights in the bedroom. Within 2 weeks the blower motor froze and the unit stopped working completely. Of course it is past the year warranty and this is the second unit that has done this. GE replaced the first unit and now the second unit is also done.
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I have bought 2 air GE air conditioners from Walmart in the last several years. The First One I bought cost over 400 dollars and it was barely used because the time I bought it wasn't in season. It went out right after the warranty did, They wouldn't fix it.. I sold it for scrap iron. Not thinking, Last year I bought an 8000 BTU. It worked decently at first but gradually I noticed that the compressor seemed to kick off and on a lot. I used it this Spring in May, It quit working entirely June 16th, It was delivered on May 5th of last year but wasn't used much until this year. It was one month out of warranty and they would not replace or fix it.. GE used to make the best products. They sold to China, now they make Cheap junk from Walmart just like the rest.. Sad
I would like everyone to know that GE appliances are not any good. They do not stand by their warranty. I bought a new GE air conditioner at Lowe's. It run good for about two weeks then it quit. The GE co will not do nothing. They won't make it up so buyers beware. Another family member has bought three AC units. All have torn up within 4 to 6 weeks. I will never purchase nothing GE sells.
I purchased a GE Model ACH14AZW1 window a/c unit in 8/2020. We only have need of a/c maybe 8-10 times per year. The first season I used it maybe 8 times. It worked very well. I removed it from the window for the winter/spring and brought it back out in July 2021. It still looks brand new. I used it 2 times and the 3rd time of turning it on, it is beeping, blinking, and will not stay on for more than a few seconds. I went through the steps recommended to clean the filter (which was not really dirty) and to unplug for a few minutes.
I called customer service and they were happy to tell me that my unit was still under warranty but rather than send out a technician, they would be replacing the unit. I thought this was nice of them. They gave me another number to call to begin the process of getting my unit replaced. Here is where you learn the "process" is to email them a photo of your original receipt (in my case a credit card statement) along with a photo of the Model/Serial tag (must be removed from machine first), they will send you an "acknowledgement" via email and then they hard mail you a "Good Will Certificate" for the amount found on your proof of purchase.
Once you have the GWC, you go to the store and purchase another unit with your own money, then send them a copy of your new receipt along with the Good Will Certificate that you received in the mail. (by the way, make sure you follow all of the instructions on the Good Will Certificate) Then they will reimburse you in the form of a check, for the new unit you purchased. This part of the process will take 6-8 weeks. I do not know what the GWC instructions are as I do not have it yet, but, I bet it says I have to buy a GE unit!! Which I would not do if they simply reimbursed me because I am sure I will be right back here a year from now. I definitely would not recommend a GE A/C unit, but, I will get this one replaced just for principle sake.
I recently purchased an air conditioner/heater window unit for a room that I added onto my house. When the unit was installed, I turned the heat on and noticed that there was no heat coming out. I had someone to come look at the unit to make sure I had the settings right and he informed me that it was right but the unit wasn't blowing out heat. Take into consideration that I had the unit temperature setting to 86 degrees.
I contacted GE, they walked me through the steps to turn the heat on and nothing happened so a technician was scheduled to come look at the unit yesterday (12/16/20). When he came over, he looked at the unit and knew it wasn't blowing heat. He turned it up and checked the settings. He mentioned that he didn't know why GE sold those units because everyone complains about the heat not working. He informed me that for my room to be at room temperature, I would need to run that unit for 24 hours or more and it still won't be warm.
When I contacted GE again about the technician coming out, they informed me that the unit was not made to heat up a room. I asked why did they have the term air conditioner/heater on the label if it's not used for heat. It's pointless to have the term heat on the box and it's pointless to have a temperature thermostat on the unit if it's not warming. This is a faulty product with a mix of false advertisement.
One of the representatives from the consumer relations team offered to send another technician out and send me $50. That doesn't cut it when I paid over $500 for that unit and now I have to go purchase a fireplace. That room was added and it's beyond frustrating for my family to be in there with no heat. I plan on contacting the BBB and every consumer website that comes to mind. I spent too much money on this unit for the heat not to work. If that was the case, I would've just purchased an air conditioner unit and purchased a fireplace. I work too hard for my money to be played by a company like GE.
Bought the unit on May 1st 2020 and had to return it on May 6th 2020 because it stopped working. The replacement unit was the same make and model and it worked 4 and a half months before it stopped working. Trying to get warranty service has been extremely difficult and frustrating. Page 17 of the user manual says that a postage paid box will be provided to return the defective unit and a new unit or refund will be provided. But when I FINALLY was able to get a customer support person on the phone I was told that I would have to purchase another unit, send them the receipt and then they would reimburse me with a check that was going to take 6 to 8 weeks before I would receive it. The next day I tried again to get in touch with customer support and was placed on hold. After about 15 minutes the automated system gave me an option to be called back which did not happen until the next day.
When I received the call I informed customer service that I was not able to afford another air-conditioning unit and that I would like to have a refund which I believe I was entitled to especially since the first two units that I received were both defective. Customer service then informed me that a refund was not an option even though it says on page 17 of the user manual that it is an option. September 18th my AC quit and I did not receive a replacement unit until September 28th. The average temperature where I live was 93° during that 10 day span. I would have gotten my money back within a week had I bought that air conditioner from Amazon or eBay. I am also out of pocket for two extra installs and the disposal of the defective AC unit. GE did not send a box to retrieve the defective unit and told me that I would have to dispose of it. Very unprofessional. They robbed me and didn’t even need a gun to do it.
We are now in the process of returning our THIRD GE window unit in less than 2 months. All with the same exact problem. The compressor won't kick on and the display panel doesn't work. The unit thinks someone is constantly pushing the up button so it keeps setting itself to 86 degrees. ALL 3 Units have done this. This is no coincidence. GE just makes terrible window units. The first 2 were smaller 115 volts and the 3rd was a bigger 230 volt. Size, voltage, and cost obviously don't matter. And even if we opted to have the motherboard replaced to fix the problem, we couldn't because they are made in China and are all on backorder. Do Not waste your time or money with a GE window unit. We will be going with a different brand this time.
Bought GE air conditioner for my bedroom. Only Used it 4 months (June- Sept 2019) and didn’t use again until this June. After 2 weeks started making crazy noise and freezing up. Also shooting water out front. 2 days past warranty. Had to purchase another and it sure wasn’t a GE.
Worst period, window 8lb mauls. ac period. I have seen. Red filter light is on blinking, not way to reset, even after cleaning filter, WiFi connectivity isn't there- button will not light up nor is there any indication on Wifi that its is emitting. Temp controls are way off. If set for 78, temps range from 67-85. Can't uninstall it as I am disabled now. Am tempted to unbolt it, drop to outside and hold a media event, with 8lb mauls.
GE Washing Machines author review by ConsumerAffairs Research Team
General Electric is an internationally recognized leader in digital technologies. In addition to innovating, developing and selling technology around the world, GE has also provided billions of dollars in financing for other businesses to use for growth. GE has air conditioning solutions for both homes and businesses.
Wall and window air conditioners for home: GE sells both wall and window air conditioners for home use at reasonable prices. These are great for smaller homes, apartments and condominiums that don’t need a central air conditioning system.
Commercial air conditioners: GE’s Zoneline commercial air conditioners are great for hotels, hospitals, senior citizen communities and other businesses that would benefit from a single-room air conditioning solution.
Easy to find: Use the website’s handy “where to buy” feature to find a commercial or home air conditioner distributor in your area.
Warehouse: Perfect for consumers who aren’t concerned about getting the latest model of air conditioner or other appliance, GE’s online warehouse offers significant discounts on major appliances. They even include free delivery and hassle-free seven-day returns.
Support videos: When reading instructions isn’t enough, watch how to fix common appliance issues with GE’s extensive library of support videos, all available online for free.
GE Air Conditioners Company Information
- Company Name:
- GE Washing Machines
- Company Type:
- Ticker Symbol:
- United States
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