Trane Reviews

I bought a slightly larger than needed Trane to replace another A/C heat unit. For the following three years, I was unable to switch from A/c to heating and had to have a technician come out to crawl up into the attic and manually make the switch twice a year. Finally, I got an independent (non-Trane) A/C man come out and he spent considerable time adapting the unit so I could switch from A/C to heat. The Trane was a costly mistake.

American Std 7 yrs old. 5 ton 20 seer dual compressor system with Digital Thermostat. When it works it is great and saves a lot of money on energy use. However, I have had several breakdowns in the past years. It's a good thing I took the extended warranty which covers everything thru 2022.

I own my own home now for 20 yrs. The builder's a/c was not to my liking, to many breakdowns, so I had a Trane installed. I now have it over 10 yrs and have not had one service call except for the yearly maintenance service to keep it running at maximum precision. The outside unit surprisingly, runs quietly, even after 10 1/2 yrs. If and when I have to replace my present A/C, I would definitely get a Trane a/c again.

I have purchased several TRANE HVAC units over the years, as have my family. I have 2 new units 2.5 years old, in March, I was told the evaporator coil was broken and all the refrigerant had leaked out. I have maintained my units as recommended, even bought new Freon lines to avoid the whole "leak" scandal. TRANE did replace the part and paid 1/2 of the labor which was $1200. A month later, 2 capacitor motors are broken--on these 2.5 year old units. Customer service staff are robots that keep repeating they will not honor labor assistance but one time, they have no desire to discuss doing right by the customer nor will they allow you to speak to anyone in upper management that may actually care. NEVER BUYING A TRANE AGAIN.

My unit is top quality and has never let me down. Plus the 24/7 service help is a godsend. The representatives treat you with respect and intelligence. They answer everything without hesitation. Thanks.

The Trane has worked outstanding with low maintenance, lowered my bills with my electric company. A yearly check up is done and there has not been anything wrong in 5 years. All the companies I checked with they recommend Trane as number one. That has been very true to all places checked.

Dual system installed Feb 2014, cut my electric bill in half! My HVAC died Jan and after insurance firm dragged their feet it was installed Feb 2014. Old system was 16 yrs old. This new TRANE works like a charm, set it and forget it (R).

We have had out Trane since 2004. No problems with regular maintenance. Good quality and value for the money and would recommend to anyone wishing a low-service air conditioning system. Not much else to add.

We use Trane HVAC equipment on our job sites at the Company I work for. They are great, we have no complaints about the equipment. I would highly recommend them. We do a lot of work for the Federal Government replacing older units in VA Buildings and Hospitals. On the State side we also install Trane equipment in Schools, Police Stations and Libraries.

They last for years. Even stand up to hurricanes!! Reliable, cost efficient too. The heating and cooling covers comfortably a large home. They also add value to your house as well. Thank you for your quality products.

I do not have a running system at this time, it is not working, will come on but leaks water and has damaged my floors. I am in need of a better system at this time. I do not find it to be reliable at all starting to be summer and no air system is not fun at all.

Just had a Trane air conditioner installed a few weeks ago. Trane helped the installer figure out how to use the existing pipe connections to connect to now different sized couplings. If this was not possible a whole wall in my downstairs would have had to be taken down to change the pipes. Air conditioner is working great and much quieter than the old one.

Excellent service and great staff, very friendly and helpful. I would recommend this product to anyone looking to purchase an HVAC system. Very efficient and does what it is advertised to do. I would follow the trained professional recommendations when deciding what size unit to purchase.

I have owned a 31/2 Ton Trane over/under package heat pump since June 2011 and it has performed faithfully without the need for service. My electric bill is reasonable too. I have maintained the system by keeping the filter clean (permanent filter) and flushing the evaporator and condenser coils. In South Florida, when I needed heat it did the job.

My home had a 35 year old Trane Heater. We had real high winds and top of exhaust blew off roof. HVAC company came out to replace and told me my system was so old needed to be replaced, it wasn’t as quiet as it should have been. Pilot light went out. Called another HVAC company who had same spill. Heater replaced and Now I know I was had. That 35 year old TRANE wasn’t as loud as the new unit, heated the house (2story) much faster AND my gas bill was MUCH less. I fell for the scam, thought I would have a more efficient unit for less money. The Trane is worth every penny and then some.

After a few years I had to replace the condenser motor and it was not covered. It should not have went so early. You have to keep up with changing the filter and keeping the condensation pipe clean. You must do this on all AC units.

We bought a BIG 5000 sq. ft. 5 br/6 1/2 bath house in foreclosure to renovate. We put 4 brand new, high-efficiency Trane central a/c units because we'd always heard Trane was the best and that's what we wanted: pay a bit more than the rest upfront, but get the Best so you wouldn't have to worry as much in the long run... Apparently with the new high-efficiency units, it doesn't quite work that way... We had the house 9 yrs: for the 1st 7 yrs, there literally was not any 6-month period that 1 of the units did not require significant repair service; sure the parts were covered, but not the service calls - it cost us a LOT of extra money.

System was installed as after build. Is central air. Cools well. No major problems but get annual maintenance. Does not cause unusual or unexpected electric bill increases when used. Installer was beet and careful. Placing of the ducts, returns, and inflows was well thought out. Not bout.

We have had our Trane HVAC for over 15 years and are truly satisfied with it. As for current pricing, I am not up to date. If the quality of the new Trane HVAC's meet up to the quality of what we have currently, the pricing should be worth it!

I bought two units to replace the other ones I had. They are very efficient and have great pricing options. My heating and cooling bill went down about 50% and I would recommend this product to anyone.

As a single, retired woman, I relied totally on the installer. I socially knew him because he was the husband of one of my former students. I’ve had no issues and have the system checked once a year.

I have had the unit serviced due to not cooling efficiently, even I though I get it maintained approximately of 6 months (when switching from heat to air conditioning). I hope this unit last as long as the unit it replaced, which was 17 years.

We replaced 1 of 2 units that cools the entire downstairs. It is much more efficient and effective than the older unit. We see a big difference in the consistency of air temperature and our power bill has decreased. We are very happy with this purchase and will replace future units with a Trane.

I have 2 units for my house. They lasted about 15 years with regular service. Unfortunately, they both went out at the same time and it had to be replaced. Tranes are typically reliable that are expensive to purchase and maintain. I’ve been happy with them but trying another brand with better warranty this time.

The units themselves are very well made. The issue keeping them from being perfect is that not all installers are of the same quality and I think that they allow sales departments to be the ones to select who is distributing and installing the units.

Trane delivers a remarkable product. Having a trained professional to install it correctly, it will last for decades with proper maintenance by a licensed HVAC technician. Not designed as a DIY project.

I called in one technician from Bohannon Heating and Air and he charged 80.00 yet wasn't able to fix my system. The second technician did an awesome job and was able to fix it immediately: it was a cat hair clog.

As the commercial says, "You can't stop a Trane..." they are expressing the high quality of Trane. Excellent materials, excellent inner workings, etc., and it keeps my house cool and comfortable after 13 years and counting. I have not had any issues with my Trane and would only use Trane if/when I build another new house for myself. Quality is number one!

The price to run my air conditioning unit is not as high as I thought it would be. The unit is quiet, and is reliable. The price is comparable, and the air in summer is so cold if you're right under the vent you will be cold. I would recommend this unit definitely.

Even though I have had my current systems for only three years, I am very happy with Trane. The two units I have have been operating flawlessly for the entire time. The systems that were here when I purchased the house needed great deal of TLC for several years, even though they were only two years old when me bought the property. When my daughter in Massachusetts had an addition put on her house two years ago and asked my advice, I told her that both my personal research and my experience had convinced me to go with Trane.

Trane XR15. Terrible Unit. My unit was installed in August of 2018 - biggest mistake I have ever made with a capital purchase. I bought the filtration system for $1500 and that has never worked. I had to buy 6 house air cleaners. I tried to return the unit after 1 year because it had NO dust whatsoever on it but they refused. The heating works just fine. The a/c is a constant nightmare. It just never cools except at night when the temperature goes down. I am out $10,000 and I am going to have to replace this unit because it is absolute junk. I keep having repair come out who find nothing wrong with the unit. So they have disconnected the $1500 air filtration system to see if this will help with cooling the air. I think I am going to call a couple of attorneys and see if they can help me to get a new unit ---- not from Trane but make Trane pay.

We purchased this Trane about three years ago and very happy with it so far, it cools, almost too cool sometimes and I love the warmth in the winter. The installers put this on the roof so it is out of the way so no one will trip over it going around the house. I have had no issues with it at all. When this was put in the installers had to put in vents in the ceiling which makes a nice cool house, we only had floor vents before; we had a furnace and window coolers and this took care of both items. Because of this purchase we purchased new windows, nice additions to an old house.

The heating and cooling unit at my home is of very good quality. I’ve never had to report any issues. It keeps us cool throughout the heated spring. It works much harder to keep us even cooler during the unbearable and exhausting heat of these South Georgia summers. It’s excellent at keeping the house warm whenever we do get to feel a winter day. Energy costs are very reasonable.

Our unit is 5 years old and it has been very reliable and it is quite efficient. Our electric bill in the summer is reasonable. We have not had any service calls and we are pleased with the unit.

Our Trane high efficiency furnace is 10 years old and has never had to be repaired. It has had zero problems. Blower is multi-speed and very quiet when running. We also have air conditioning so it runs all year long.

Excellent Equipment. Highly recommended by me and many Engineers. The efficiency is great and compliant with the Energy Code. The Heating Systems are great for these units. Easy to install and very reliable. The Thermostat is user friendly and comes with different options.

We purchased a Frame unit and had it professionally installed and all of our ductwork redone. On our first annual maintenance check we were told we needed a repair on the unit that was appx. 900 dollars for the labor to replace a defective part that cost less than twenty bucks. Did some research this is common. The units are junk but guaranteed but the labor to repair is not.

My Trane large air conditioner has been in my house for over 20+ years and still runs efficiently. Only exception is that it is in need of a new thermostat so that it would run only when it exceeds the set temperature.

I purchased two 3 1/2 Trane units 3 years ago and they are working well, but they did not decrease the KWh as the salesman had said because they were supposed to have been so much more efficient than my 20 yr old Yorx units. That was disappointing. Yesterday I received a letter of notice of class action suit re TXV additive or A/C renew because of a defect, which I had never heard about before.

We have had the same system for about 20 years. It gets serviced regularly. We have Had to replace the compressor once, and replace or repair a few minor parts. It is very dependable. The extra heat feature activates automatically when the weather is very cold. Nothing stops a Trane.

Trane is quality but pricy for new heat and air units. Our unit is 13 years old and still works. But the government will make it impossible to fix if Freon leaks as it is extremely expensive to replace beginning next year.

Trane has exceptional customer support at the district level but their resellers are horrible. I would deal directly with their company anytime but dealing with a third party installer is hit and miss.

The Trane HVAC company that is at the house has been working so far and I get it tuned up every year to make sure that it runs well and it is always good to have a working air conditioner and heater for the home. A lot of people seem to have well working air conditioner and heaters that work well for them.

Very please with heat pump installation and operation. Power bill dropped greatly. We love it. And so cool in summer too! It is very quiet. They had the concrete pad to stand the pump on right with them. Cleaned up very well before leaving.

Efficient system that provides cool temperatures. It is a quality system and I would recommend it to others who are in the market for a new system. You can probably get some additional discounts as well.

No problems. Very good installation job. Easy and accurate temperature control automatically adjusts and stays within the limits as set. The heating is fairly quiet and the cooling is quite quiet. Would recommend Trane as reliable and quite well functioning.

When we built our new home 13 years ago, we chose a Trane heating and cooling system. We live in a climate that gets very hot in the summer and way below zero in the winter and our furnace/air conditioner keeps up with all that Mother Nature has to throw at us! Keeping the filters changed and regular maintenance are the only expenses so far.

This Trane system has been reliable and energy efficient for about the last 7 years. It is reasonable quiet in operation and has required no maintenance beyond normal cleaning. I would recommend Trane.

2nd system, marvelous to have a system that can last longer than 3 years. If I could develop a system of my own, it would be similar to this one. I'm proud to have a system with so much concise engineering. I would recommend this system to anyone and everyone.

Paid a large sum of money thinking I was getting the best. Four years and the compressor went out. Waited a week for a new one and that one lasted less than one week. Waiting for another compressor should be about 10 day wait. No a/c. It's 91 outside. Beware. Read the fine print. If you don't register your warranty you get a reduced one. Also yes I have to pay the labor charges.

Went from a 10 to a 14 SEER unit and have nearly cut our cooling bill in half! While the prior unit was also a Trane it was a "left over" R22 unit to match our condenser, it only lasted just under 10 years. The new unit is a variable speed one and can absolutely freeze your butt for less $ than that old one could just barely keep up! Happy camper. :)

When buying my new ac unit I found it very helpful that the advisor sat down with us and gave detail information on what was included in the package deal. Recommendations were given to improve the quality of making the system function better was offered as well.

Excellent product. Have had the AC unit for years and would get another TRANE Unit again. No issues with unit. Just do the yearly maintenance and the unit runs for years. I would recommend this Trane AC Unit.

I like that this product is locally sourced and not far from my home. They are very well known, trusted and several of my friends work there. This is by far the best unit I’ve ever bought and have had no issues with it.

Northwind installed 5 years ago and there has been no problems. It is dependable and keeps house cool. It is quiet and gets it yearly checkup before summer every year. This is important because I live in Phoenix area and we have plenty of hot days. Would buy a Trane again if I needed one, but hopefully that will not be for a long time. Believe the statement that a Trane just keeps running.

In April of 2017 we bought a new Trane heat pump. In early December of 2017 we found out the reversing valve was defective and that was why we had no heat. We asked Trane to replace the unit because we felt it was defective from the factory and they refused. They covered the cost of the part but we had to pay $860 in service charges to have it installed.

Problem within warranty period- ac would not cool. Outside could losing freon. I have been without ac for 8 days and counting. Part may be available on Monday, 3 days from now. So disappointed in this company.

My first 3-Ton Trane 18XL system installed in December of 2004 lasted until May of 2018. I live on an island and so my condensers are exposed to harsh conditions, even so my old system never stopped until the condenser coil sprung a leak on a copper to aluminum factory swaged joint. I replaced the system with a new XL 18i condenser and a TAM9 air handler (AHU). This new AHU lasted from May 2018 to December 2018 having developed a leak on a factory welded u-joint.

I purchased a Trane 4 Ton 20 SEER system in July 2014. I have spent about $5000 in labor for the following repairs: outside coil replacement, computer board replacement, compressor replacement, computer board replacement (second time). Last week the replacement outside coil was leaking freon. I decide to replace the system and cut my losses. In addition to the cost of repairing the system, I was without Air conditioning for an average of 8 days waiting for parts.

My first Trane unit lasted a little over 10 years but bought a new one back in 2017 which has been a constant drain on my wallet. The furnace part seems to be OK but the AC part is worthless. Even though it's still under warranty (parts only) am not sure if I am going to get it fixed. Installed a couple of window unit last year when it was broke down and am think about just using the very cheap window units all summer. Folks save your money and stay away from Trane.

We purchase this unit 3 years ago and we have already had to replace "air flow board" a little over a year later, then we just have to replace the coils due to leaking Freon. Purchased April 28, 2017 and early May this year already had two major replacements. Since 1973 we had two Lenox units and never had to do anything except freon.. I feel like we have a "Lemon" with this Trane unit and it should be replaced. The warranty has paid for the parts, but the labor, service call cost and materials we have had to pay out of pocket.. Close to $1000 we have had to pay due to the "coils and air flow control board" having to be replaced!!

Same issues as others. Paid $7000 for a new Trane system. Indoor coil failed 3 years later. Trane covered the cost of parts under warranty but I had to pay $1000 in labor. My previous Trane system lasted 33 years. Coil should not fail within 3 years, but Trane does not care. I see reports about Trane coil failures going back to 2016 and they still haven’t addressed the issue. Will not buy another Trane system.

I had a unit installed 4 1/2 years ago. I paid over 7k for the unit installed. Since that time I have required someone coming out at least every 6 months for a new issue. Each time having extra cost and fees associated. Last month 500 bucks for an issue, this month a coil needs replaced. Although the cost of the coil itself is covered by Trane's warrenty, the cost is still almost 1300 in charges for labor and coolant replacement. I would never purchase another Trane. Be sure and negotiate a warrenty which includes all associated labor and service charges in a purchase of an a/c when getting one and don't get a Trane.

Don’t buy Trane AC units! Read the rest of the reviews. Bad product. I purchased 9/9/2016. I have had service calls on 3 separate occasions, losing Freon and not cooling. Tech finds a leak at the coil in the AH. ($100) Don't buy the BS advertising, Trane is not a quality product, it is just the opposite. They produce an inferior product and charge you for top of the line. I would NEVER buy another Trane product! EVER!!! This $5170 unit has cost over $2500 due to bad factory installed coil joints!!!

I find it hard to read all these negative reviews about Trane. I am Canadian and sell and install Trane furnace's, A/C, Heat pumps and air handlers since 1991 with very little issues at all. I sell a 10 year parts and labour program with every piece of equipment just to make our customers more comfortable with the equipment and if it is required it protects them from any charges for 10 years. I am thinking that the installs that I am reading about are not done to manufacturer's specification which is very important to follow or the equipment will not work properly and or the installers are not properly trained or qualified. There are contractors here also that are not qualified and only care about getting your money, Trane will take away your dealership if you have continuous install problems.

In April 2015 we purchased what we believed to be a quality XV20i “TruComfort System”. We spent $17,500. From the beginning, our electric bills increased during times when temperatures are below freezing. We have had sleepless nights due to the loud compressor noise and the system runs 24 hours a day at times. The coils ice up so badly that the ice build up extends out of the side vents and into the fan compartment. We have to resort to our emergency heat unit as the fan blades hit the ice and cannot function. We wait until the unit thaws out with above freezing temps.

I build a custom home a few years ago and had numerous Trane TAM units installed. It has been a nightmare. Every unit has required service at some point and today I am having to change out the Master Bedroom unit which has only been in service for 4 years. The Trane warranty covers parts, but not the ongoing expense of diagnosing what is wrong with the unit. I have spent over $3,000 on labor for this unit (about 10 service calls) and refuse to spend another $800 to change out a leaking compressor coil. I have tried to get Trane's help in paying for the labor and/or changing out this unit, but their warranty makes it impossible to accomplish this. Their warranty department has basically stated there is nothing they can do even after making me start a formal claim and send all supporting data for service. They make you jump through hoops that are impossible to get through. Extremely unhappy with Trane and will never use again!

I'm a HVAC Tech that has been installing and repairing equipment for 29 yrs. When buying a new HVAC unit, it's like buying a car. You never know when you're going to get a lemon. If I have problems with repairing a Trane unit, the only option that I have is to call Trane Tech support. In 29 yrs, I have called them a handful of times and never have I talked to Tech support. I have left messages and in 1 case they have called back 2 days later when I wasn't in front of the system to check what they asked me to check. I install and repair units and Trane has made the list of units that I wont sell or recommend!!!!

We bought a Trane heatpump/a/c unit in January of 2019. A valve in the unit failed in less than a year. Although the specific valve was covered under their limited warranty, the parts that are associated with the repair for this specific problem weren't covered. Even though our installer did not bill up for labor, we still had a bill of $1033 for a unit less than a year old! As it turns out, there was a class action lawsuit over that same valve for units purchased from 2014-2018. Apparently, they haven't solved the valve problem, but cleverly, specifically now list those very parts as excluded under the warranty. Never buy a Trane, they don't stand behind their product and apparently don't test it well, either, even though it states that they do on their website.

I purchased a sheer 20 unit from Trane at cost of $13,000 and so far I have had nothing but trouble with it. The thermostats don’t work on them. You set your thermostat at one temperature and it goes to 80° 90° during the summer time. In the winter time it gets frigid cold in the house. I don’t know if it’s the unit or if it’s the thermostats. And to be able to contact Trane I have found is virtually impossible to get them to ask them what is wrong with our unit It takes. If they send out don’t know whether to scratch the butt or their head with this unit. For the price that I paid for I do expect it to work.

I cannot recommend purchasing a Trane air conditioner. I've had problems with my Trane air conditioner since my purchase. The air handler was full of mold after the first month of service and did not pass City inspection. The air handler had to be replaced in order to pass City inspection. A fluorescent bulb had to be added to the air conditioner which is not part of the engineering design to prevent mold. The main power switch corroded after the first year in service. Then the thermostat went bad. Trane customer service does everything possible not to warranty their parts. Trane's customer service definitely does not put its customers first, and they are extremely difficult to deal with. The experience is beyond upsetting. I would not recommend anyone to purchase a Trane air conditioner. Trane makes a poor quality air conditioner and the value and reliability is not there for its price.

We paid $7100 in September 2015 for Trane XR16 4. We have had regular maintenance done as required. The compressor had hard lock out in November 2018. Diagnostic and Recommendation to replace TXV. Service call $185 Second opinion- Replaced TXV and Filter Drier $270. Not cooling in August 2019. Unit low on 410A. Suspected leak. Added coolant. $238. Unit not cooling. Replaced Evaporator Coil and 4 pounds of 410 A in November 2019. $983.50. Total cost of diagnostics repairs as of November 2019 on a unit initially installed in September 2015, a 4 year old unit. $1676.50.

I had a Trane Model 4TTX6061J1000AA (S/N 171845212F) installed June 2017 (System $9K). Since the unit is 2+ years and no heat after 2X used. This winter my family spent nights in a chilly house. This breakdown is ridiculous, where is the Trane reliability. I was always a believer to get a Trane system since it was talked up to be the best. NOPE, do not think now after paying $300 in labor for a heating system only used 2X. I'm very surprised on the failure rate of limit switches and also failure of the heating element after 2x uses. Sounds like supplier issues and cheap components. I would like to speak w/ Trane and really hear their thoughts after reading other reviews, Trane reliability may be an issue. I have 8 more years on warranty, I hope to have “zero" future warranty calls. Great. I also hear stories on blower failing after 5 years. I welcome a call from Trane Customer Service.

I had a Trane installed August 2017. Since then I have had nothing but problems. The fan was apparently defective and I have had it replaced at least 2-3 times. This winter I have spent in a chilly house. It takes 5-6 hours to heat up a 2300 sq foot house. Ridiculous. I was excited to get a Trane since it was talked up to be the best. NOPE. My Carrier unit gave me problems but at least it heated the house. Had I known what garbage this unit was I never would have had it installed. I hold off calling the company that installed and services it because I am mad and sick of having to call. I can see from other review that Trane DOES NOT STAND BY THEIR PRODUCTS. Great. I guess it's okay to rip a woman off, eh?

We recently updated our old Trane XL14 2.5 ton to a new Trane XR16 3 to. Since it has gotten cold, nothing but noises when it changes from defrosting to heating. The local company has been out 8 times and Trane won't do anything about it. If it wasn't for the cost, We would have this one ripped out and replaced with something else.

Previous home owners spent a good $5,600 on this Trane unit from what I have always heard was the BEST! Installed in 2012, we moved in in 2015. Since winter of 2015 it's been non stop issues! All issues has come from the air handler. Since 2015 we have spent a good $2,000 in fixing part after part. Now December 2019 after just spending $600 on it back in October, we are now being told it's another $1400 to replace the coil! So far Trane isn't assisting with any of the costs although this unit isn't old at all and we have had issue after issue! We won't be putting more money into this pos we plan to just replace with a carrier unit!

The old Carrier unit (installed in the mid 80s) finally died three years ago. Since I retired from Trane after 25+ years I wanted a Trane heat pump. Every winter since it was installed we have had Dirty Sock Syndrome. It makes the entire house smell just like dirty socks. Never had this issue with the Carrier unit all those years. The Trane dealer cleans the unit and the smell goes away till the next winter. However, my dealer is now saying if this next cleaning doesn't work we should look into purchasing and installing ultra violet lighting to kill the bacteria. Why doesn't Trane assume responsibility for the problem?

On October 23 2019 Trane dealer from Ormond Beach FL installed Trane® 4TWR4036G1000 XR14 heat pump and Air Handler. According specifications on heat pump it must include Climatuff® compressor. The Climatuff® compressor is the only one Trane uses in its residential systems. It's durable, reliable, and highly efficient. That was the reason I decided to install Trane. My heat pump has a LG compressor. (Number part COM11968). When I ask my dealer why, they just told me they changed it without explanation. I do not know was it a bad unit or installation. They also changed evaporation coils. All in first week.

We bought a new system at a cost of over $12,000.00 in 2009. We have had nothing but issues out of it. Within 1 year the compressor went out. Sure parts were covered but not labor at a cost of over $1000.00 to fix. We are now having another issue for the 4th time at a cost of over $700.00 this time. When you are supposedly but when you buy the "best", it is very upsetting to have issues every year or so. This system has cost around $20,000.00 with buying it and fixing it over the past 10 years. I do Not recommend nor would I ever buy another one.

I am a builder and have installed many Trane units over the last 10 years. I have had ok luck in the past although I had to replace a bad coil now and then that Trane or the installer would cover. They are refusing to take care of their customers these days and saying they only provide a 90 day warranty. Also I have learned from multiple installers around Texas that they are replacing these Trane coils everyday. They are clearly having internal quality control issues and are therefore refusing to take ownership. Plus dealing with their customer service is a joke. They repeatedly tell you that they do not provide warranty and tell you straight up they do not have what you sent them, even though you have the email to prove you sent it. Then they try to deflect the conversation to another department. My installer closed their doors and I had no support whatsoever from Trane.

New installation of furnace and heat pump/AC system installed in 2014. Heat pump compressor just went out Nov 2019. Part is warranted for 10 yrs, so that was covered, but labor was not. Expensive labor cost that is for sure. The installers who did the original installation commented that Trane had wiring issues with heat pumps late in 2014, and changed how it was connected at the unit. In fact this installer had trouble getting the replacement heat pump to function correctly, and had to call the Trane reps, and they walked him through the new method of wiring the pump. It was changed because it was causing the pump to cycle too often, and led to early failure. Hum...sounds like my pump. Installer said Trane will do nothing for you. I'm angry that Trane knew they needed to change the wiring schematic and did not notify existing installations about it. I feel they are responsible for this issue on my unit.

I bought my house in 2017. It has a Trane Air Conditioner. The 5 yr warranty expired on August 6, 2019. Less than 30 days later, August 30, 2019, a capacitor went out and cost me $220 to have replaced. About a week later my AC went out again. Hansen came out and determined that the EEV circuit board had gone bad and also the pressure transducer went bad. They replaced these part at a cost of $915.00. None of these parts are even serviceable. I called and talked to a supervisor to see if they might help me with some of the cost as a grace period and a courtesy. I called Trane and talked with a Supervisor. She told me that normally they don't do that but after I paid the bill call back and maybe they could help me. Well, I wrote them back with details and I never even received a response.

I purchased a brand new ac unit 2 years ago and the coils went bad and so is the Compressor still under the warranty but I have to pay for the labor. Completely disappointing over the quality of the product Of TRANE. Is just a crappy product. Never thought that in 2 years I will have to change all this stuff.

My Trane heat pump was so problematic that local technicians could not fix it so I filed a complaint with Trane customer service. After several months of waiting for a response from Trane and sending documentation of my problems they quit communication with me. I had to file a complaint with my state attorney general's office before they would again open communications with me. They told me to put in a new Trane heat pump and they would give me a $500 rebate after it was installed. I told them I would like one of their local factory tech's to take a look at my unit. They said no. This was one of the worst experiences i have ever had. I had the Trane unit replaced with a carrier unit at my expense. I will never again buy anything built by Trane. The only thing worse than the Trane heat pump was their customer service.

Don’t buy Trane AC units! Read the rest of the reviews. I purchased two new units 14 months ago and so far have paid $1500 in labor to replace bad condensers and valves! The parts are covered under warranty but labor only for one year!!!!! Bad product.

Published on 02/20/2020: Despite paying top dollar for 2 variable speed units, I could not get anyone from Trane to respond. Customer service was no help at all and just referred me back to local installers who was equally unhelpful. Trane appears to be more focused on commercial not their residential customers.

In April 2007 I purchased a Trane residential HVAC system for $8500 from Home Depot. The authorized Trane installer at that time was McCarthy Services. They installed the system and “completed” the install on April 9, 2007. I was given a certificate of warranty by McCarthy that covered from April 9, 2007 to April 9, 2017. Several months later I was looking for the inspection certificate from the county and found that there was not one in my paperwork. I contacted the county to get a copy. They did not find a record of a permit issued for the installation of my HVAC system.

In July 2014, I purchased a Trane 4 ton air conditioner and air handler. In July 2017, the coil developed a leak and I spent $1150 in labor cost to install new coil and $300 to replace refrigerant even though the coil was under warranty. In August 2019, the new coil also developed a leak. I had to pay $850 in labor to install my 3rd coil and $390 to replace refrigerant that leaked out. Replacing both coils under warranty cost me a total of $2690. My service technician from AA American Air Conditioning told me that this is a common problem with Trane coils.

My unit is just over 4 years old and I have had service calls on three separate occasions, losing Freon and not cooling. Finally a different tech finds a leak at the coil in the AH. Don't buy the BS advertising, Trane is not a quality product, it is just the opposite. They produce an inferior product and charge you for top of the line. I would NEVER buy another Trane product! EVER!!!

I purchased a split system less than 3 years ago for roughly 10 thousand dollars. First the blower failed and had to be replaced and now the capacitor has failed. The original installer refuses to service my unit. The current servicer of my Trane AC states that 3 years of service is typical for Trane. Hard to believe but true. He said to expect the remainder of the parts to fail this year.

I just learned a hard lesson from Trane's AC system parts warranty. If your builder installed a Trane system, after you purchased your house, besides everything you were working at, you need remember to call Trane to register your AC system. I believe less than 1% people will do this. If that's the case for you, your warranty for parts will be 1 year, instead of 5 year's parts warranty from all other companies. So, don't purchase their product!

15 month ago I had a 2 ton Trane mini split installed in my home. 3 months later I noticed the temperature spread was decreasing. I began looking for problems. I noticed drips of water trickling out of the refrigerant lines/drain house bundle about halfway between the indoor and outdoor unit. I peeled back the wrapping on the a small part of the line bundle and there was a copper union sweating. It was the source of the water. I called the dealer and they came out and tightened the union. When I asked why they would put a union in a run of refrigerant line the installer said it was a Trane requirement for warranty.

... Obviously describing one more time my personal experience with the hell named "TRANE" is moot point. Over the years I went through rebuilding half of the attic and closets, replacement at my own expense defective from the manufacturer parts, warranty which exists only in sales booklets, treatment by any, and I repeat it is not only customer service, it is culture within company to treat customers worse than stray animals, but it is not my point. The whole corporate culture reminded me of the drug dealers on the streets of Philly. - Get their foot in the door and milk the end user for the monies. Well, that's what I wanted to say today after another "conversation" regarding my TRANE heatpump today with Allentown office - they just hung up on me.

Purchased mini-split heat pump (Model:130900289x) five years ago. Now broken, leaking Freon gas. Since the model was outsourced to a company that no longer is associated with Trane, no one can find my warranty and parts are no longer available. Solution: Purchase a new heat pump. What can stop a Trane? Outsourcing. Tony

Recently installed _new_ 3.5 ton AC/ Heat Pump by "reputable, professional, nationally certified and factory trained technicians with years of installation and service experience to get the job done right the first time" - end quote. Unit failed to maintain, leave alone lower temperatures in mild 80-85 F outside weather. In fact temperature climbing at the rate of 3 degrees in hour till sundown. Paid for service call by another, chosen by TRANE contractor to do Manual-J calculations (which never been done in the first place). According to the numbers in the report house require 5 ton unit, but TRANE flatly refuses to resolve the issue, nor provide any document substantiating the decision where the additional 21 000 BTU will be coming from.

I purchased a new air conditioner to replace a 18 year old one. They basically sold me a defective XL 15i. As soon as the tech started up the new unit I asked him why it shook so much. He said that is because Trane went to a 2 blade fan in it. I said that appears to be a stupid decision. For the next 3 years I had to keep tightening screws on it because it would squeak horribly and my neighbors would hear it. So I finally called the installers to have them check it out.

On February 3rd 2017 I purchased two Trane/American Standard AC units for my home. The original Ac units were Trane as well, and have had no issues at all with the old units, they were originally installed 20 years ago when the home was built. Being proactive, so I thought, and having such good service from the original units I purchased two new ones. Since then, last year I had to have the TXV Valves replaced in both units. This was a supposed known manufacturing defect by American Standard/Trane yet the units were still released to the public, this was explained to me by the Trane/American Standard representative over the phone that authorized the replacements of the valves on both units that were not cooling the home down at all.

I had an old Goodman air conditioner that came with the house. I had it for 17 years and was still working. I upgraded to a Trane or at least I thought is as I was told that it was a good size for my home. The Trane broke 3 times in 3 weeks due to connection of the drain and I notice that this air doesn’t keep my room cold. I have to leave my door open and even like that it gets hot at certain times. My old one used to freeze me. I don’t recommend Trane. My nephew is looking for a new air and I mentioned to him what I have gone through and Trane is out for his home. I don’t recommend Trane. Thanks.

I purchased a home in Cape Coral FL that has a brand new Trane unit. The blower went bad after only 1 months. The part is under warranty, but Trane refuses to pay for labor, which is $550. To make matters worse, Trane has no spare blower motors for 10-14 days. In Southwest Florida the temps are in the 90s. NO AIR CONDITIONER FOR 14 DAYS is unacceptable! Escalated the case to the Trane customer service department and they have no cares in the world. Cannot tell me when a part will be available or anything. I found "Something that can stop a Trane"....

I moved into my brand new home in May 2019, with a brand new Trane unit. By August 2019, my unit needed major repairs and I’ve been out of air conditioning for about 10 days now, at the hottest time of year. Heat was unbearable. Hotel room for 4 days, 4 technician visits, 1 new coil, 1 new compressor, hours of labor, thousands of dollars. Unit is useless after barely 90 days.

The seller of our house put in a brand new Trane TAM7 with an XL18i just to sell the house. Less than a year into the house the unit developed a leak at the evaporator coil. Took several days in the middle of summer to get it fixed (labor/410a not included). Then within a couple months the "time delay fuse" blew twice in a row - the tech eventually replaced it with a similar rated automotive fuse. Now this summer the condenser coil went out and after getting that fixed the blower ECM has died. Over and over, the system keeps breaking in multiple places... Absolute piece of crap. A unit this expensive should last care free for years - not break down 4 times in the first 5 years.

My home in SW Florida was built in 1967. Any HVAC system will have a challenge keeping up with the humidity and high temps here. My Trane AC system is 6 years old. It performs pretty well for the most part. I use cheap filters that allow the system breath and I replace them every month. Don’t waste money on expensive filters unless you have serious allergies. Thick filters make the AC work harder and will wear out the equipment.

Purchased the new heat pump in 2014. It replaced a 25+ year old YORK system. Within a year the condenser developed a violent shaking and rattling during a storm. We called an American Standard recommended technician in our area and he said unit developed a leak. We got it fixed at our cost of $600. The unit also has a musty odor called stinky sock smell occasionally when we turn it on...It is disgusting so we installed an ultraviolet light again at our cost....Needless to say our other heater never had any shaking or smells.

I was happy with our new ductless system until a bearing went out on one of the units at 2 years old. Trane did send a replacement part. I am upset that the labor is not covered, as it is so expensive. This bearing should have lasted much longer. The expectation is to have reliability and support when paying for a "quality" product. The bearings on a Wal-Mart fan last longer. My opinion is that Trane products are junk with a premium price tag.

Coil Leaking, HVAC person tells us ALL HVAC UNITS are bad now. I hope the title says it all. I purchased a high-end TRANE for roughly $8000 a little over 4 years ago and while still under warranty the coil has been leaking and I ran out of Freon. To fill the unit up to get through the summer I spent about $700 for the coolant. The "warranty" doesn't cover labor, so even if I order a new coil under warranty, it will cost a fortune to install it, with no guarantee it will perform any better. My HVAC person said there's roughly 350,000 units with bad coils right now. Is there an agency I can call, like an insurance commissioner in our state? I know there's such a thing as a "Lemon Law" with respect to cars. Can there be a class action suit brought against these companies?

We had a house built on a Out Island of the Bahamas in 2014, & the builder put in a Trane XL20i unit. Builder is no longer on the Island. We do not have any authorized dealers on our tiny island. Our AC broke, & local AC man said we needed a Condenser Coil, because unit was leaking Freon. We called Trane. Then called Trane International & spoke to a representative, who could only tell us to call a local dealer, we tried to explain our situation, that we were on a Island with no local dealers.

I moved to Florida in 2004. The builder used a TRANE Heat Pump. The unit worked well for 14 years. So when it came time to replace the unit I chose a new TRANE Heat Pump. It was installed on April 17th, 2018. In June of 2019 the Evaporator Coil developed a leak. An Evaporator Coil failure in 14 months is not normal. Under the basic warranty TRANE supplied a replacement part. However labor cost, incidentals, and refrigerant are not covered. The installation cost to repair the unit was $1139. I contacted their customer service and indicated my displeasure with the unit. I also indicated for an Evaporator Coil to fail so early in its service meant it did not meet specifications and was defective from day one.

This is the second time our Trane air conditioner broke. First time a simple fix, a switch. This time the motor failed. Trane will not cover the motor. Our Trane dealer can’t even get a motor to replace this one as it is on back order. What does that tell you. It has been 2 weeks and still the part is on back order. I will never buy another Trane unit. My recommendation to everyone is DO NOT buy one.

My wife and I bought a house a little more than a year ago with a 5 year old Trane TAM7, which at first was a major selling point. In the year we have had it the outside unit motor failed and the entire inside unit is currently being gutted and replace from a defective motherboard that seems to have affected all the other parts. Trane techs at the Trane supply in Orlando have repeatedly given false information on the unit's problem and false fixes that have cost us and our techs working on the almost 24 hours of repairs and it is still not fixed. It has been 6 days since our unit stopped working and Trane tells us now it will be another 5 days until another part can be delivered and ready. Trane has been unhelpful and inconsiderate of the emergency of not having air conditioning in Florida when the heat index is over 100 and have done nothing but promise results from its equipment and parts which are not being met.

We purchased a Trane Gas Furnace and AC in 2016 when we built our house. We just found out that our evaporator coil (2 years old) has been leaking and needs to be replaced. Trane is not honoring the fact that the coil is supposed to be under warranty because we did not register our unit (which we didn't know that we were supposed to crawl under the house to get the serial numbers). Trane is not standing by the fact that their parts are supposed to last more than a couple of years. It is very disappointing to read that Trane is a respected company yet they do not stand by their parts. I will never use Trane again.

My husband and I purchased a Trane air conditioner and furnace in 2009. Both came with 10 year warranties on parts. Since we have had both units, each has broken every 2-3 years. The air conditioner broke in June of 2012 on a 90 degree day. The furnace broke in November 2015 on a very cold Michigan winter. June 2017 rolls around more problems with the air conditioner. We are feeling a sense of complacency and BOOM, summer of 2019 and the air conditioner fails us on another 90 degree day. We consult their website and Trane sends their MOST incompetent technician. Moral to the story: Do not buy anything from Trane!

Trane XB14 Weathertron. I purchased a brand new Trane 3T-15 Seer Air Conditioning/Heat Pump Unit from a reputable company who recommended this unit and completed the install May 2011. I've been with this A/C company since I moved to Florida 18 years ago, so I trusted their recommendation. I was told Trane was the top of the line and worth paying more to have the best, peace of mind, 10 year warranty if registered within 60 days, etc. It's been nothing but a "costly" nightmare once the 5 year mark was reached and the 10 year warranty ended up NOT being what was sold to me. Even though the company has been good about some of the items that were supposed to be 10 years, they have haggled with me and TRANE over what is actually covered on the warranty and the period of time. CRAZY! CRAZY!

Trane used to be a good company until it was purchased by an acquisition merger company who now owns Trane, American Standard and Ingersoll Rand. Three companies that have been ruined by their parent company’s attempt to make a larger profit at the cost of the consumer. You still pay a premium but you know longer get a premium unit. YOU GET CRAP! They have sent their parts to be made in China and the quality control is awful. Their research and development might as will be nonexistent.

We bought our Trane AC system in 2014. Had problems in 2017. Called Trane. They basically said they don't cover replacing parts and they don't have their own Laborers. Basically you call Coolray or some other companies and you pay them full price and price for parts. Enemies are the only people I would recommend this company to????

After much research, we purchased a top of the line Trane XV20i. It was installed in January 2016 by a Trane “Comfort Specialist.” It has given us nothing but problems and there is no way to reach anyone at Trane that can assist once these problems arise.

I would like to provide a very encouraging update. I met with the owner of the Heat & Air company who actually did the install. As of today I am a very satisfied customer, not necessarily of Trane Customer Service, but certainly the commitment on the part of this company to make it right. The biggest mistake I made was using the Trane Web Site and then thinking that Customer Relations actually meant helping the customer. The company the Trane Web Site recommended apparently was going to overcharge me.

We installed the higher end Trane unit for a condo in South Carolina due to the heat and humidity. About 18 months later, we had to replace the coil. To add insult to injury, the technician did the 6 month inspection of the unit 2 DAYS before the coil went completely bad and did not see the refrigerant was basically gone at that point. As others have stated, dealers do not stock parts, they have to get them from warehouses that may not be located near the dealer. This was only the coil, something that should be READILY available. The cost was astronomical--even though under warranty, the labor cost was basically 10% of the original purchase price of the unit. I will NEVER purchase a Trane unit again.

We bought a Trane heat pump about 6 years ago based on dealer recommendations and advertisements. Within the first 3 years every part except the cover was replaced under warranty. Since then we spent about $200 every quarter on repairs. The piece of crap is now 6 years old and the quarterly repairs just keep getting higher. I will never buy another Trane. Based on my experience it is a total piece of crap that cost more than any other product I have ever owned. We replaced a Goodman that I thought was expensive. When we replace this piece of crap I'll buy another Goodman and gladly pay the repair bills. My personal advice DO NOT BUY A TRANE!!!

We installed an XL15 system in our home - heat pump, air handler, etc. near the end of 2011. 6 mos. after it was installed the fan motor on the air handler died. It took a week to obtain the replacement. Now, in May of 2019 we're dealing with the need for other parts for the air handler - a circuit board, valve, EVAP sensor and another sensor. Parts take much too long to be obtained. They say 3-5 business days, but we're already past 4 days and I don't expect to see them within 5. So, buyer beware that unless the part(s) you need are readily and locally available, you could have a problem. The risk is high and when we replace this system it will NOT be with a Trane system.

My disappointment is toward proprietary parts for replacement, which are several times as expensive as other brands for their replacement parts. Trane parts cost much more to replace; circuit board on outside unit, nearly $400; fan motor on outside unit nearly $1,300 plus labor to replace, compared to $150 for competitor's fan; reversing valve for outside unit nearly $800 plus over $400 labor. The slogan "hard to stop a Trane" applies only if you have unlimited resources for purchasing their expensive replacement parts for repairs, plus labor. The customer becomes "trapped" down the road with Trane's excessively expensive replacement parts.

Trane dealer installed a new Trane heat pump system in Summer 2016. I regret I did not read the reviews online. The system started having problems in winter 2018. Dealer checked it and said the heater in air handler was broken and needed replacement. Then defrost board and fan motor in heat pump were found broken. The condenser coil could also be leaking. I was shocked by all these major issues. Dealer just told me I was unlucky to get a bad system. I was asked to pay about $900 labor fee since only parts are under warranty. In addition, there could be other issues since testing could not be done without replacing the parts. So whole system is a junk.

I built a new house and wanted to pay for a quality airconditioner so I would not have any issues over the next decade. Put in a Trane. Unite broke the first spring and was covered under warranty. 15 months later, the compressor goes out on the same unit. Covered under warranty, but I have to pay over $800.00 for labor. Called trane and they don't care. It's their policy. 15 months or one summer season on the compressor. I would not pay extra for trane again.

I asked a simple question "Do your thermostats have batteries that I need to replace." I kept getting referred to a dealer. I asked for a manager. After 45 minutes I was cut off. I spoke with a lady called Jennifer and Ify. I was told that the manager was on other calls for 45 minutes. At the end I was told that they must end the call. The website does not have a user manual for their thermostats XL624.

I inherited a ComfortLink II thermostat when I bought my house. 4 months ago Trane was very helpful when I called about an error code. Now, I’d like to program and they are totally unhelpful. I have always been a Trane customer but will never again buy a Trane product. If a company’s only answer to someone looking for a manual or help with a question is to call your dealer, that’s a company I will avoid. One star is generous.

Unit operated problem free for first 23 months. Then needed service for bad fan capacitor ($189). Another 23 months later, thermostat lost its programing. $159 later I have a new thermostat. However, I learned that while there's a 10-year warranty on this equipment, I have to pay to "process" the part being returned to Trane PLUS the shipping. TOTAL BS. I still have to pay a trip charge and repair labor costs. Talk about NOT standing behind your workmanship. Any more problems, I'm reviewing again and going to 1-star.

Installed a brand new HVAC unit in 2013. In 2018 the outdoor line cracked twice not covered under warranty. $400 to fix. In 2019 the compressor went bad. Apparently you have to register both the unit and the compressor separately in order to get the 10-year warranty. Which in my opinion is a scam so that maybe you'll miss it and they can reduce the warranty to 5 years. At 5 years and 11 months $1,000 compressor went bad. No help from Trane at all. $1,900 bill this time, and only a one-year warranty on the new compressor. Buy another brand.

Put a new system in 10/2014, replaced inside coil 10/2016, now both inside and outside coils are bad 4/2019. I research prior to installing system. Absolute lies, the reviewers must be paid to give good reviews. $7000 for installation, $1000 for replacing each coil. Totaling regret this purchase. Another family member put in a Trane system, it only lasted 9 months before major repairs were required, more than $2000, that system was larger. So do NOT buy Trane, it is complete junk and reviews are lies.

Hello, I recently purchased a TRANE heat pump unit (September 2018) Model numbers: Heat pump - 4TWV8036A1000BB. Air Handler - TAM9AOB3OV31DAA. Tstat - TCONT85OAC52UA. The unit worked as described with no problems until about a month ago. Then it started to malfunction. I contacted the installing dealer and they came out to find that mice had moved into the control unit area of the heat pump and chewed through several wires which made the unit malfunction.

I bought a house with a one-year-old Trane XL15i and a ten-year warranty. Thank goodness the warranty was transferrable. The second year they had to top off the freon and make adjustments. The third year they replaced the evap coil. It was covered with pinhole leaks allowing all the refrigerant to leak out. The part was well over 1000 dollars and the tech was tight-lipped when I asked if he did a lot of them. The 5th year the evaporator coil unit failed AGAIN and I had to run on emergency (gas only) heat for a month. The tech told me that his company no longer sells Trane units. He recommended Bryant. My neighbor had the same unit and after replacing her compressor TWICE, she upgraded her unit to the XL18i. I am in the 7th year of my warranty. Without it, I would have likely put $4-5000 into this POS. The first time it fails outside of the warranty I am replacing it with something other than Trane.

We built a new home and installed a Trane propane HVAC unit because they are supposed to be better than others. Well, fast forward to December 2018. We have a 1 1/2 year old unit that is constantly breaking. First the pressure switch and board went out, then they replaced the igniters and a couple gas parts. Now another switch has went out and they replaced it. This unit has been broken continually since December 2018. Our installing company has been here sometimes on a daily basis, they have been wonderful through the whole process. Every time they fix something though, something else goes wrong.

I have a TRANE HVAC heat pump system, that is still in warranty, equipped with a Digital Thermostat. The digital thermostat is the piece of equipment that I am having an issue with. When I contacted TRANE's technical service department, a technician led me through several troubleshooting procedures. The technical support person, Brandon, then advised me that the thermostat was defective and needed to be replaced. I asked him for the part number so that I could relay that information to my Trane servicing dealer. Brandon advised me that my thermostat was no longer being manufactured and there wasn't a compatible replacement. I asked him what I was supposed to do, and he intimated that I may end up having to replace my entire HVAC system because there isn't a replacement thermostat. I couldn't believe what I was hearing.

I purchased two Brand new Trane 15 Seer Air Conditioning/Heat Pump Units, from a reputable HVAC Company, whom also installed the units. I was told Trane was the top of the line and worth paying more to have the best, peace of mind, 10 year warranty, etc. It's been less than two years and one of my units needs a new evaporator coil. The part is under warranty, but the labor is going to cost me $800!! The AC Guy told me that they don't make Trane Units like they used to. The parts aren't made by trane, they're either made in China or Mexico and Trane doesn't stand behind them. The AC Guy also told me that there are so many bad Coil's that they're on back order. I'm very disappointed in Trane products and don't recommend spending the extra money.

I purchased a Trane in 2011 (this my second purchase the first was in 2002). My paperwork indicates that there is 10 years on the compressor and parts. However, buried in the installer's guide is the fact that it only applies if registered within 60 days (which I did not do). If not registered it is only 5 years. My unit is installed on the roof, my question is why would I read through the installation guide. My installer who has been selling only Trane for over 15 years has tried to work with Trane to assist to no avail. I also spoke with Trane and all they would say is that the unit is out of warranty. I have serviced my unit 2 times each year since purchased. I would not buy another Trane as I think getting less than 10 years is unacceptable and not getting assistance from the company for a repeat customer is also not very good service.

Bought a Trane 15 months and had several issues with the unit. We use LP for the heat, the company installed a natural gas unit. Unit quit cooling and the repair company said it was a leak in the evaporator coil. Price to repair $212.50. Unit cooled for a couple days and they came back out and said the condenser coil had a leak. Price to repair $999.00. This is the worst company and I recommend buying a Goodman over this crap. Called Trane and they did not want to do anything but offer some help on the 999.00 bill. STAY AWAY FROM TRANE!!!

Purchased a Trane XV80 furnace and air unit in 2014. March 2017 blower motor overheated and locked up. Part under warranty but had to pay labor. January 2019 replacement blower burnt up, capacitors fried, caught on fire. Part under warranty but had to pay labor. This is a faulty product and Trane doesn't want to acknowledge it. I can't keep replacing new blowers every 2 years. I am looking into a class action lawsuit against Trane.

We purchased a top of the line Trane 5 ton and a next step down 2.5 ton unit for our home. Dec 2016 and Jan 2019 the coil went. What I find extremely frustrating is that the part is covered just not the labor which I get until I found out it is a big job and costs $1600! First of all, the part should last more than 2 years for crying out loud and the labor is crazy to replace it. Total rip off. I had a junk Rheem when we build the house (not energy efficient but it lasted almost 15 years with NO problems!) Funny thing is my Mom also purchased a 5-ton a year ahead of me and her coil went in exactly 25 months as well. Buyer beware and get any extended warranty possible for labor. My confidence is shot. I have to hope I don't deal with this every 2 years.

I am a extremely low income widow. I had to get a new heat and air unit 06/15. It has been repaired 12-15 times. I can't afford the cost of repairs for this LEMON. Trane won't even talk about replacing this piece of junk. I need HELP!!!

I have never experienced more issues with HVAC units in my life than with Trane. We purchased #2 4 ton H/P Condensers and V/S air handlers and 1 #2 ton condenser and a 2 ton air handler, all with media cabinets, retrofit to “existing electrical, freon lines and replaced as much ductwork as possible”. Paid over $37k in 7/2016. Since then, we have had mold from moisture leaks, condensers just “stop running”, now a “4 ton air handler” has an evaporator coil refrigerant leak!!! What??? I was under the impression that Trane is known for aluminum coils and they last for YEARS!!! Why is this costing me $1500??? I just paid over $800 less than 3 months ago for ductwork and Armour Flex due to leaks. Is this a faulty install job or a thin coil that Trane needs to cover the labor costs and refrigerant? Ridiculous.

I am done dealing with Trane. Turns out "Nothing can stop a Trane" except bad customer service. Purchased a packaged rooftop HVAC unit about a year ago. It suddenly stopped working. Inspection showed the fan shroud had not been installed correctly at the factory (missing a rivet) and in time it drop down, caught the fan and ripped it from the remaining anchors. Fan & motor also damaged.

Sooo I have a 2017 unit that has already needed a blower motor and now the defrost panel has went out. There is a month and a half backorder on a defrost panel so no heat for me and my family. Wow is all I can say.

I would not recommend a Trane to anyone that I know. Maybe someone that I didn't like I would though. After having to replace one unit upstairs and another unit now down stairs Trane is saying they will not cover anything under the 10 year coverage because we did not file a piece of paper registering the unit. This is crazy. I have never heard of a customer service also that was so rude and just didn't care about the person they were talking to. I won't name names but the 2 people I talked to basically told me to ** off in a nice way. Everything stops a Trane don't believe the commercials at all.

The evaporator coil had to be replaced in 15 months. Now in 20 months the compressor has been replaced. On top of the labor costs to repair, there were service calls to diagnosis the problems. It's hard to recommend a Trane.

I bought a Trane system exactly 2 years ago. The coil is already leaking. Trane will cover parts, but I still have to pay up $1100 for labor. I thought I was buying a quality product and I expected at least 5 years of peace of mind. My first home was a Ryan home built out of some of the cheapest materials you can buy. I lived there for 10 years and never had an issue with the AC. The house I live in also had a cheap AC (where the new Trane system is now installed) and it didn't start giving me trouble after 12 years. And here I am with a brand new top of the line 'nothing stops a Trane' system and less than 2 years after installation I'm having to fork out money for repairs.

Bought a new house in June 2017 and saw that it had a Trane HVAC unit with a heat pump. I was thinking it would be like the Trane unit my dad bought 30 years ago that is still running, but it wasn't. AC worked fine from June till November when it started getting cold. Turned the heat on and the house actually got colder from the air coming out. Called the builder and filed a warranty claim. The HVAC installation company Carolina Comfort wanted to leave me without heat for 2 weeks. I called my realtor who got the builder involved and 5 days later they had the new valve to food it. Called the dealer and Trane telling them this was ridiculous and they needed to replace the unit since it was overheated from the bad valve. They said not going to happen.

I purchased a new A/C unit in September of 2018. I have only had the unit for 3 months. Within 3 months I have had to have the coils replaced twice, but that is not the reason for the bad review. The Trane air conditioners are EXTREMELY LOUD! I have to turn my T.V. volume up while the air handler is running. I recently turned on the heat. Each time the heat turns on the unit makes a very loud click. I was told by the repair guy that the clicking is the relay in the heater. I did not have any of these problems with my Carrier and Rheem units. It is very hard to get a good night's sleep with this loud Trane air conditioner. I feel like I wasted $5K!

I installed a Trane residential HVAC system in my home in 2012 and strongly encourage anyone looking to replace their home HVAC system to look anywhere else but at Trane. The system has broken down a number of times and recently the igniter switch has burned out three time in the past month. The installer cannot find the reason and now I am told that I have to replace a board with a cost in excess of $1,000. This is after replacing the igniter switch twice at a cost or $200 per switch. I called Trane and all they could tell me was that I am out of the warranty period. Clearly Trane does not stand behind their products. Pick another manufacturer and avoid Trane.

I recently moved into my custom built home. During the planning phase I requested TRANE equipment due to prior good experiences. Upon completion I had no idea that the TRANE equipment had to be registered 60 days after closing (I am sure it's stated in the fine print or piles of documents one receives when purchasing a new house). Minor mistake... WRONG! The difference is with a brand new home and brand new trane furnace/ac/coil equipment you lose 5-7 yrs of warranty on the equipment if you do not register in 60 days... NO EXCEPTIONS, NO OPTIONS, NO INTERMEDIARY SOLUTIONS. BASICALLY NO ONE THAT APPARENTLY REALLY CARES!

I bought a Trane AC/Furnace and compressor in April 2016. In October 2018, the evaporator coil was leaking and not cooling my Houston home. I called the dealer that installed the system. They came right out. Told me that the coil needed to be replaced. They had to put 4 containers of coolant in until they could replace it. Bill was about $350. Was told that part was under warranty but labor not covered. The labor would cost about $700. WHAT!!! Coils should not go out so soon! Clearly, it was defective and I should NOT have to pay to have it replaced. Would never recommend a TRANE to anyone. Not even an enemy.

We had a Trane XL18 heat and air conditioning unit installed the end of October. Before the installers left they brought it to our attention that the air conditioning unit was louder than it should be. They checked with their boss and he told us we could either get a new compressor or a whole new unit. We opted for the new unit. Been waiting three weeks got back to the company who installed Trane and they told us Trane will only replace the compressor not the whole unit. I contacted Trane and they said they would fix it not replace it. Apparently Trane has poor quality control of the products leaving their factory. Think twice before you buy a Trane.

I am a HVAC service provider. I have a customer with a 3 yr old Trane unit under warranty. I ordered a replacement part under warranty. The part came in. I went to pick it up with the failed part at the local Trane supply in Chesterfield, Virginia and was told I still had to pay for a warranty part and would be reimburse later. They are fooling themselves if they believe that they have the best product and are engaging in false advertising when they say nothing can stop a Trane. The failure rate of their units are the worst in the industry.

In late Feb or early March 2014 I had the unit installed new. I have had my unit serviced twice a year (spring & fall) since installation. March 2 2018 tech serviced unit and said TXV was bad and at the sum of $375 out of pocket I had it replaced. October 25 2018 I had my unit serviced and tech said TXV was gone out again. After discussion, tech said Byrum h/A service manager told him they would waive all repair fees except for Trane's warranty fee of $50. And I told him I wasn't paying for a warranty fee of a defective part or possibly improper installation. Within 5 min all charges were waive and everything was going to be replaced at no charge. Researching I found that an additive needed to be added to properly lubricate the TXV and keep it from sticking which is a major cause of failure.

Be careful in buying house that has a pre-existing Trane unit. Apparently if you don’t register as a new owner within 90 days of closing Trane will cut your warranty by more than 50%. When I contacted customer service, they blamed the previous owner for not informing us of the this requirement.

I recently built a home for my family in Miami, FL and decided to go with Trane as we were assured that while they were more expensive than the competition they are a better product and offer impeccable customer service. Nothing could be further from the truth. Our A/C system has broken down six (6) times since it was installed 9 months ago, the most recent one happening last Wednesday Sept 27, when the Air Handler motor and Harness simply died and need to be replaced by a new one.

When we built our house 8 years ago, the builder insisted on installing a TRANE unit with the suggestion that they were a very reputable company with a good product. In the 8 years we've had it, we've had 4 service calls on this unit, the last one was today and the tech informed me that the cheap copper tubing was rusted through and the condenser was damaged, total cost of repair will run me over $ 2600 to replace the air handler, the coil and filter drier. This is utterly inexcusable. I've probably spent almost 1500 already on service calls and repairs on an 8 year old unit, pathetic.

We purchased an American Standard/Trane HVAC unit in 2012 with a 5 year warranty. When they installed our furnace in 2012 they also installed the air conditioning coils but the outdoor unit was not installed until a year later. Therefore, the air conditioning coils were not in use until that time. Our AC failed less than 5 years later and the cause was the air conditioning coils. Not only were we without air conditioning during a record heat wave, we had to pay nearly 1200 in repairs. I have had a very bad experience with the Customer Escalation Department at Trane. They told me that even though the unit was clearly not in use for 5 years, they could not and would not provide any compensation for our costs. We chose American Standard because we thought we were purchasing from a good company who would stand behind their product. We were so wrong!

We purchased an American Standard Gold (made by Trane with Trane customer service) HVAC system for our upstairs area in 2012. We did so based ratings and quality reviews. We had good Trane systems in our previous homes with no major issues. This current system experienced 8 breakdowns in the past six years with four this year alone. In nearly every case it was a different issue. I have paid more than $3000.00 in repairs in spite of having a 10 year parts warranty with the system. I have never had such failures of HVAC in any of the homes that I have owned over the past 40 years.

Bought new furnace and quit working after 2 months - pipes froze due to 20 degrees cold. Igniter rod bad and technician replaced with new $15 different rod and works fine since. Tech said they had 2-3 other new Trane furnaces with same problem - Trane should have done a recall! Had $3000 in damage and Trane would not cover it!

When we purchased Trane products three years ago, we did so because we believed in the quality of the product. We are extremely disappointed that they do not stand behind their product. Although they will send out a new part at no cost, they will not cover labor costs to replace a part that should not have failed in the first place. They do not even offer to pay a portion of the cost. When you make an expensive purchase, and you choose what you believe to be a quality company, you do not expect items to fail and if they do, you expect the company to take care of their customers. BEWARE!!

I recently found it necessary to replace my 20 year old central HVAC. I contacted a local HVAC contractor in Denver for the job. They replaced my system with new a Trane furnace and A/C system. After waiting in 90 degree heat for 10 days for the equipment to be delivered and another 2 days for installation, when they flipped the switch - nothing! After another day of troubleshooting they discovered that a circuit board was defective!

We replaced our entire HVAC system in 2008 with a Trane heat pump and gas furnace. We got a 10 year warranty, which we used extensively. The warranty ran out in February of 2018 and I found out today that the blower motor has burn out, again. Previously the blower motor was replaced under warranty. Now it will cost $1,500 to replace the blower motor. I will never buy another Trane product and won't even buy from a HVAC company that sells Trane.

I usually don't write reviews, but I am so disappointed in my HVAC purchase I couldn't help myself. DO NOT BUY A TRANE PRODUCT!!! I've had Carrier before and it was a much superior product. My Trane has only lasted 2 years and now I need a new coil supposedly. Of course no warranty on labor so in addition to the 5K I spent 2 years ago, I am now about to drop another 700.00 for service and labor. If this is any indication of how well this unit is going to hold up, I will be buying another unit before this one is even 5 years old. Avoid the TRANE wreck!

Trane mini split: I have a 1.5 ton unit installed in my great room about 3 years ago and it's not been nothing but problems. I had it charged 3 times already, I've had water leaking down my walls every year since I've had it. The dealer didn't even know how to correct the leaking problem, so I figured it out myself. I've had to do this every year because it was not installed correctly, you have to have a 1/8 inch fall on the inside unit so it will drain properly. Takes about 2 hours to clean the unit and clean the fins on the squirrel cage. Messy job if you don't know what you're doing. Junk, very disappointed. Don't get one of these unless you like problems. Shame on Trane.

We purchased our home Jan 7, 2016. Trane AC and Air handler was installed by previous owner. June of 2015. The system has had 3 service calls for leaks since we moved in, and just stopped cooling this month August 2018. The problem seems to be a small leak in the coil of the Air handler. Registration is void since it was not put in our name. The fee for this piece of junk coil replacement is $1400. Even after 3 hours on the phone and being through 3 different departments and a supervisor we have to pay for all repairs and parts. Don't believe Trane's joke of a warranty. We are seniors on fixed incomes. We live in Florida, going without AC is not an option. Shame on them for taking advantage of people.

Hard to stop a Trane? HARDLY!!! This unit came with my new house which was purchased in 2008. Within two years the blower unit went out during the summer. No worries. Just a 102 and to top it off there are no authorized dealers in El Paso Texas. Therefore, we waited 5 days for the part to show up to be installed. My Trane system again, 5 years later, decided that I didn't need my compressor when it was 105 in June. We waited another five days for the part to show up and be installed and had to replace all the Freon.

Beware of Trane Air Conditioners. Never even consider a Trane Air Conditioner when replacing your central AC unit. They should change the name to "TRANE WRECK". I purchased a 5 ton Trane Wreck when I moved into my home 5 years ago. Since then I have spent more money on repairs and service on this junk box than the original cost of the unit and installation put together. Within 2 years even the compressor went out and had to be replaced. Trane covered the crappy parts but the labor charges are yours.

I purchased and had a Trane 5 Ton XV20i Heat Pump installed along with a Matching TAM-9 Air Handler during April of 2018 here in Florida, which was a replacement for a nearly 20 year old 4 ton Carrier System. I am amazed at what a great choice my Trane System has turned out to be and my electric bill savings are already racking up at no less than $100 per month and during the peak months of Summer, I actually have saved in excess of $150 per month on my June and July bills, the latter of which I just received.

I purchased my home in May 2014 and had a Trane AC unit installed by a local company called Big Tex now Cool Atmosphere. The builder, Wilshire Homes, within the 1st year of install had the company come out to look at problems with the unit. I had a compressor replaced within the first year. They had to change the compressor in the unit and the TXV all between 2014-2015. I'm still not understanding how a compressor goes out on a new unit. In 2016 I have service done on this unit for various problems over 5 times. One of the main problems was the TXV again.

Purchased Trane HVAC system in September 2014. I live in Southern CA on the coast where air conditioning and heating is rarely needed except for unseasonal cold and hot days. Went to turn the AC on in July 2018 and it did not work. Ultimately determined that there was no refrigerant/coolant in the unit. Was also told that there have been ongoing issues with the Trane unit/components breaking. In my case it may be the coil component. At a cost of $550 the unit was refilled with refrigerant and a sealer with the hope that the sealer fixes any potential leaks. We will see. I would not expect a central air conditioning unit that is rarely used to break down after 3 seasons of use.

We bought our Trane unit through Lowe's in 2014. In 2016 the compressor went out (which is supposed to last 10+ years). We had it replaced and in 2017 the compressor went out again. We had it replaced again and it is currently out for a 3rd time. We're now waiting for word back from Trane on what they will do, but they said it will most likely take "weeks" even though they have marked it urgent. We have no idea what to do at this point. We think we have a lemon unit or something else is wrong but Trane forces us weeks to wait it out. No big deal it's just 105 today!

I also am a Senior Citizen surviving on a fixed income and I must agree with all the reviews posted on Consumer Affairs. My Trane was installed in 2014 and have had 5 service calls in order to keep the Trane on track, I have zoned air and my other unit is a Ruud A/C installed about the same time. I have had no issues with the Ruud and not once had to have it serviced since installation. Consumers should think twice before investing their hard earned money in a Trane product. I was quickly brushed off by the Trane agents with no compensation for the inferior product. All I can say is stay away from buying Trane.

4TTX6048J1000A Split Cooling System - We had both heat & air replaced July 6th 2016 at our house in South Carolina. The heat is a Gas system - we have no problem with that. However the Air Conditioning System mentioned above is the worst! Any weather temp of 90 & above it cannot keep temp set at what we have it set at on the thermostat! I contacted the company that did the install, they came out twice said it was our house & basically were not coming out again. The problem with that is, the old air system we had replaced did not have the problem! I contacted Trane's home office but did not get a reply as it stated I would.

Bought new AC furnace system bought Trane because reliable and unstoppable but turns out they are not, at least not mine. Problematic since day one and can’t get trained or repair guy to declare mine a lemon and give me a new unit so stuck repairing repairing repairing every season change always something new. Will never buy another Trane!

I am posting this due to unsatisfactory communication with Trane. I purchased a new system, had it installed by a certified licensed installer. Less than 1 year the system was leaking. Started with not cooling. Needed freon. Then few months later froze up and leaked water. Had a cracked pan and pipe. Was told this was covered for parts only. When the service company went to replace those parts, opened up unit and found a pinhole in the coils, This was the cause. Manufacturer defect. Contact Trane and was told only parts covered. Have been getting a runaround ever since. Warranty says only covered for parts not Services to repair. Units cost me plenty, and service has now cost additional 1400.00. Will never again buy anything from this company. THEY DO NOT STAND BY THEIR PRODUCTS. Go to any other company. NEVER NEVER Again!!! LEMONS. No quality control and they don't care.

Top of line Trane installed in 2006, 2 years later we started having to put out money on this POS. Every year something has malfunctioned, we have spent since then around 2000 - on this unit. The run capacitor keeps blowing.

If you're looking for HVAC equipment, you've probably heard the "Nothing runs like a Trane" commercials. Well, my experience with them differs a bit. Their slogan should be "Nothing RUINS like a TRANE"... ruins your reputation with your tenants, ruins your day, ruins your family's holiday, and ruins your bank account. My system, which SHOULD HAVE BEEN IN WARRANTY cost me almost $2000 to fix due to a defective A coil, and TRANE weaseled out of their warranty and stuck me with the bill.

Am extremely disappointed with Trane as a company and their products. I purchased a new system 8/2015 and made several attempts to register it and thought it was registered. I just learned from my dealer the registration did not go thru and I have to pay a lot of money to get a new coil for the inside part of the system. Purchased furnace and AC. Now 2.5 years later Trane says I have no warranty and I will have to pay all the expense. Even other types of junk has at least a year warranty on manufacturing defects. The coil has a hole in it. Which is obviously a manufacturing defect and Trane won't make it good. Product is not what it is advertised as. It's hard to stop a Trane?? Guess it would have to start first. I will never buy any other Trane products and will be sure no one in my family does either.

After spending over $16000 for two Trane A/C XL 20i units from Protocool Air Conditioning, 18 months later they said they made a mistake and billed me another $1000. In the first year, one unit stopped cooling and they could not find small leak. Even though it was under warranty, they just refilled it at different times, and I have had the problem every 4 months. I called a different dealer, and he found the leak and has to replace the COIL for another $800 for labor, which is no longer under warranty. Also, in this same period of time, the entire duct system filled up with water from condensation and cost me another $1800 to repair and replace. I have since learned this is a common problem with these units. Trane offers no service help at all. They are impossible with which to get in touch. They only send you to another dealer, which is hit or miss whether they know what they are doing.

Do not buy a Trane system. You’ll regret it! Trane’s 10 yrs warranty is a scam! Nothing stops a Trane from screwing their customers. We moved into our house on July 16, 2016. The builder put the unit under a commercial warranty on June 5th 2016. We almost immediately started putting all the units in the house under warranty including all the kitchen appliances and the dishwasher without an incident. When we attempted to warranty the Trane ac/heat pump online we ran into nothing but issues, timeout error, technical errors and the system not recognizing our serial numbers. We tried to call the warranty department but after about 4 hrs on hold and listening the most horrific on hold music, we gave up and mailed in the warranty. Almost two years later the blower motor (this is the unit we almost never use) went bad in the upstairs zone system.

Purchased an American Standard (owned by Trane) HVAC in spring 2017. In spring 2018, the AC was not cold. Technician diagnosed the problem: leaking indoor coil. He replaced and recharged it, then told me that the $545 for labor/refrigerant was NOT covered under warranty - only parts are. When he sensed my outrage, he explained he was "on my side" and told me to call Trane Customer Service. I did - case #**. They explained the warranty to me (as if I needed that), and I made it clear that it IS A JOKE. How can a company stand by their product when they are asking consumers to incur cost for THEIR MISTAKES! When the supervisor realized I was not going to stop complaining (no yelling, no cursing), she asked if there was anything else she could help me with, to which I answered "you have not helped me at all," and then she hung up on me as I began my next sentence... DO NOT BUY TRANE/AMERICAN STANDARD!!!

Bought our Trane in August and the following May the entire compressor needed replaced. The unit didn't even run all winter. The compressor was covered by the warranty but... After paying thousands of dollars for a brand new unit I then had to pay an additional $521 to replace the "refrigerant" that is not covered by the 1 year warranty! The refrigerant leaked out because of their faulty unit. What a joke. Don't buy a Trane! I know I never will again.

The firmware on my Trane Confort link XL 950 controller is out of date. Trane no longer has the update on their website. Called customer service and all they said was call the dealer. No help online for Trane customers. Last Trane I'll buy, times are changing, Ingersoll Rand isn't.

I purchased (using a dealer) a 16 SEER American Standard, because of the reviews and because is part of Trane. 6 to 7 months after installation I had the first problem. The installer filled up with refrigerant, thinking that the ports were not tighten enough. 2 months after this event, again no cool air. Refill again. Third time after 1 month (end of summer time) we decided to change the handler coil under warranty. New coils, same story 7 months after installation. Refill, and again 2 months later. Third refill we decided to replace the coils for the second time (Nov 2017) when is cooler here in south Florida.

I have been trying to get a warranty coil through Trane since they are the company that could not keep up with the manufacturer of evaporator coils and it has been going on 2 months trying to get my warranty coil. I do this work for a living. This is unacceptable to not take care of your customers. I go into people's homes every day and am asked multiple times a day what kind of system I would recommend. Trane would never be recommended from me. I will tell everyone do not purchase Trane. By far the worst company to deal with and they do not stand behind their products.

If you want to buy expensive failure prone A/C and Heating equipment, buy Trane. I have replaced blower motors 2 weeks apart in package units, and now over $8000.00 for a compressor in a 4 year old unit. Trane hides behind a 1 year warranty. Expensive horrible junk. Buy Trane... Start saving for huge repairs.

We purchased a "Beach" model 3-ton Trane since we are subject to salt spray. 10 years & 6 months later (6 months out of warranty), the unit does look like a brand new unit, no visible rust or corrosion. The "Trane Stopped!!" The unit started re-cycling more often than it had early on and then started re-cycling immediately. The technician, a Trane distributor, who installed the unit initially, came out with a "snifter" and found the "Aluminum Coil" to have several holes. The salt air took the coil out! WOULD NOT HAVE HAPPENED WITH COPPER!!! MY days of recommending a higher priced TRANE to friends or anyone are over!!! I called Trane Customer Service and they said they recorded my concerns and that was that! Oh Well, so long Trane!

2 years ago I bought a new Trane AC for my house in Florida which is only used for 6 months per year from my family. From beginning the unit was always dropping water much more than my old AC. The Trane dealer always tried to stop it but we must live with these problems. Now the dropping was so heavy that the water pan under the AC brokes by the weight of the water. After discussion with Trane the dealer changed last Friday the cooling coils with the result that now water runs twice time faster than before. At the moment I must clean the water pan all 3 hours. It is near a full time job. Normally we come from Germany to Florida for holidays. Now we come to control always a new AC. "It is not hard to stop a Trane (you can shut the power off), it is much more harder to live with a Trane". Trane seems to be a very poor company, the units seems not to be State of The Art. I cannot recommend this company.

I bought 2 Trane Air Conditioners about 7 months ago. Paid over $18,000.00 for them. One of them has died already. Plus Trane sent the wrong part. Then has refused to send the right one. I've been without air for a week now and they have lied to the installer over and over that it is on its way & will be there within 1/2 hour. Not true. Trane used to be a great Air Conditioner, but not now and I'm so very sorry I bought these!

I purchased my Trane XR August 2016. Two weeks ago my air stopped working. I called my AC guy and told him. He came over and looked and said, "I have bad news." He said it's the coil and the price is 1500 and the cost for me is 500. I spent $7,500 spending good money on a product that I believed in. After reading reviews and have no air for 8 days I am over it. I contacted Trane. They want receipts showing that I service this properly which I plan on doing. I want them to pay the $500 because to me this is disgusting. Anybody that's reading this you may want to look at other products besides a Trane. Read 392 complaints. It seems like everybody is having problems with Trane. Parts are made poorly.

I have seen several other negative reviews (on the Consumer Affairs page) regarding Trane products and would like to add mine. I am retired and live on pension/social security, so I expect something that costs that amount of money to last much longer and not have to be repaired that often. The highly advertised "You Can't Stop a Trane" commercials are a JOKE. I have kept maintenance agreements since the unit was installed in 2011. When the unit (Trane Heat Pump XL 15i) was 4 years old the technician found several leaks and the repair bill for this was pretty hefty. I will give Trane credit for this repair. They refunded me about half of the repair cost; however, there have been several other issues since then.

My wife and I are both retired seniors trying to get by on our pensions. We bought this house new in 2012 expecting at least ten years of trouble free operation from all our new appliances and Trane HVAC system. We have our HVAC system checked annually to assure it is functioning properly. In March our system was five years and one month old and the controller on the motor failed and the whole motor had to be replaced for $870 including labor.

I installed a Trane system just a few years ago with one promotion from Lowe's store and was the biggest mistake I ever did in my home. I live in Miami where the AC is always on because of the hot weather. My system is less than 5 years old and already had to change the coil inside motor. And before that there is a malfunction that the fan inside the house never stop not even without thermostat. And all the tech get complain that Trane does thing very difficult to tech get part replaced with the guarantee. So when I change this system again I don't want to see nothing with the Trane infront of me. Please save a lot of pain. Buying another brand.

My unit is 4 yrs old & the condenser coil broke. It has cost me $1200 for Freon & repairs. Called service to explain and ask for help since my unit is so new. Well, I shouldn't have wasted my time. Woman in dept was actually rude! They will do nothing to help you and I am a senior and live in poverty but that meant nothing. Don't buy Trane based on their reputation because they don't live up to it!!!

I installed a Trane unit last spring so this is my first winter with it. I am using more therms and my heating cost has gone up. They changed out the thermostat 2 weeks ago and it hasn't made a difference. Temp is set at 73 and I am sitting here with a heavy sweatshirt on and cold. I live in NC so we don’t get extreme weather and trust me if the outside temp are in the high 60s I’m in summer clothes and my windows are open. I would not recommend Trane.

We replaced our aging Goodman (18+ years) air conditioner with a new Trane XR17 5 ton unit; in the process also changing the condenser, coils & furnace with Trane units. Our old unit was beginning to show its age with frequent breakdowns (but no compressor failure yet) so we decided to go with a installer recommended system. The units were installed by AC Advance of Houston, on February 3rd, 2018 - during winter. Total bill $8400. With the coming of summer in Houston, the air conditioner was switched on - and the ac compressor failed after just 1 week of usage, on 1st April 2018! Not quite what would be expected from a 'premium' brand like Trane.

We lost our service January of 2018, Trane has put us off for 2 months not responding or giving us go around on our system. It's a year-and-a-half old it broke down. They sent Parts. It still doesn't run. Their responses, "We'll keep sending the correct parts until it's fixed," but I have to pay the labor at each time is about $2,000 and labor charges. I told them they needed to send me a new system. They offered me a $400 credit towards a new system of $9,000. That's just the outdoor Handler. Talking to Mr. ** was like pulling teeth. Absolutely no compassion for the customer without heat during the winter months. Offered no assistance whatsoever, it was almost as if he was saving money out of his own pocket by turning us down.

In 2008 we purchased what we thought was a top of the line product offered by Trane. We replaced the air handler and the heat pump for the home with a new matched Trane system. At that time we had increased the seer rating of the new unit to 14 instead of the required 12 and felt good that for once we would be doing the right thing by spending a little extra to buy quality and save on further utility expense as well. Well let me tell ya. Here it is 10 yrs later, the evaporator coil in the air handler has just failed and is leaking freon. The cost to replace the coil is roughly $2800 bucks. I called Trane and they tell me that the air handler unit is only covered up to 5 yrs and that the heat pump coil and compressor outside are covered for 10. I asked if it was possible for them to policy the replacement cost for the evap coil and there was no reply other than to say the unit is only covered for 5 yrs.

I paid $5000 for Trane unit approximately 10 months ago and had it installed by Air Rescue of Pompano Beach. It is been nothing but problems since the installation. I have to say that Carlos Of Air Rescue has been diligent in coming to my house and replacing parts on attempting to continue with repairs. He’s been out here over 10 times the last 10 months and we still do not have the problem resolved. I suggested that Trane replace the entire unit and was told flat out no by Carlos that ain’t going to happen. Carlos is schedule again to come out tomorrow and replace the control board. However he now points out that that is not the only problem.

Purchased an expensive Trane HVAC unit 3 1/2 years ago and have had to replace the coil twice. This last time the coil leaked and caused the panel doors to crack according to the technician. The coil is under warranty but the labor to replace this piece is not and neither is the cost of the panel doors nor the labor to install them. The total cost with labor is over $1000. Trane is not taking any responsibility for the panel doors. I am contacting the Attorney General of Florida with this problem because I have been told by people in the HVAC industry that Trane products have become substandard and break down often. I do not think that I should be responsible for paying when an inferior product is being sold.

We did a major remodel 2 years ago and decided to replace old A/C and heater before it died. Smaller unit in same house was done a few years earlier. Used same local installer, but had to go through our contractor as we weren't on site during construction. Was never told about purchasing and extended warranty--- in AZ, only use the heat for a few short months with no extreme cold. What a huge mistake. Heat died exactly 2 years after we moved in, condenser parts covered, but not labor. $950 out of pocket. So sorry we replaced unit with a very expensive TRANE model. Stay away!!

Trane used to be the top tier but AC installers I have dealt with have told me to stay away from them. They are using cheaper parts to maximize profit. I learned the hard way just recently. My 4T AC unit started leaking due to a cracked PLASTIC pan. Warranty only covers parts, not labor. The installer told me my particular unit, new in 2014, has pan cracking issues. They told me to contact Trane for labor reimbursement due to lemon product. Trane was very rude and said no way, regardless of this being a common issue. I had to eat the $300 labor charge due to Trane's poor choice of materials. They would not compensate any of the labor charge. There was a freon leak as well, another $200 in labor. Rheem is the way to go. My friends, family, and I are done with Trane in this lifetime.