Trane Reviews

We purchased a house with a top of the line Trane HVAC unit. I would give the performance a 5 star rating. Then is broke down at the 9 1/2 year mark. Lots of problems with sensors going out and then the coil failed soon after that. The unit was still under warranty but soon found that most AC contractors can't work on Trane due to Trane using a 9 volt system to communicate between the thermostat and the outside unit and it takes very specialized training.

Consumer's Original Complaint: No resolution for: Brand new installed on 20 Aug 2020, Trane FURNACE (Model# S8X1C100M5PSABA) (Serial# **) making unacceptable unhealthy noise. We have a Brand New - installed on 20 Aug 2020 - Trane FURNACE (Model# S8X1C100M5PSABA) (Serial# **) making unacceptable unhealthy noise from the Blower Motor and Wheel. Unresolved Trane Corp Customer Complaint Case # **.

I purchased a new Trane Air Conditioner Unit for my elderly father --- from ---. The outdoor component has serial number ** and its manufacture date was 6/2020. At the time of purchase, I indicated that his condo unit was to be sold soon and that I would like the warranty transferred to the buyer --- at the same address. I was told that this could be accomplished at or after the time of closing with payment of a modest fee. The Trane web page provides the same information but does not include a form or a means of payment. I understand that the registration was processed on September 2, 2020. The unit is running fine, but the warranty transfer process has been impossible.

In 2017, I moved into a brand new home equipped with a Trane HVAC unit. Approximately 30 months later, the air conditioner failed. I was told that the condensing unit, a major part that normally lasts for ten years or more, was defective; that although the part itself was under warranty, the installation labor and coolant replacement were not and that a repair would cost close to $2,000. I was also informed that Trane and their dealers knew they had a problem with their condensers beginning in 2014 but continued to sell them and, as far as I know, based upon the experiences of others, still do. When the problem first occurred, Trane reimbursed the customers affected but eventually stopped the practice when it became apparent that there were so many claims.

I would HIGHLY suggest NOT buying anything by the Trane brand. Here's why: I purchased 2 new systems from them thinking I was getting "better equipment", but that could not be further from the truth. Keep in mind that I live in Arizona where the temps are 115º plus. Now, the first issue is that one of the 2 units went out immediately. It broke when I was out of town forcing the heater to run indefinitely, even though it was set to cool only. As it turns out, they cover all of their wring with peanut oil!?? Well guess what, mice LOVE peanut oil and they were attracted to that lovely taste (probably why we set traps with peanut butter and it works so well). This to me is just simply a bad business decision. Needless to say, everything in our room melted as the temperature was kept above 118 for 3 days straight, while we were gone.

Purchased a Trane system 18 months ago. Live in SE Virginia. The dealer who installed it refuses to honor 2 yr. labor warranty that came with my purchase to repair an expansion valve that failed. Have contacted Trane for assistance. Their reply is - "We don't control our dealers. Sorry." Suggest you go to another brand. Trane does not care about their customers, they do not manage their dealers and they don't care what happens once you buy their product. BUY ANOTHER BRAND.

I purchase Trane XR 14 approx $5300. Barely 4 years Ago, coil already had to be replaced at quoted cost of $2300. Under warranty, local tech repair says it could be $6k if coil wasn’t under warranty, I could buy a new unit for less, so this leaves you with a crappy product. I’d never recommend Trane!!!

Our house was build March 2015. Builder put in Two Trane units. In two years, we have spent over $5K in labor since parts were covered up until today. We've replaced 2 TXV, one compressor, one capacitor and today we are now in need of a new evaporator coil ($2k+). We are getting quotes to do a full replacement as each summer, the Trane system dies and is costly. We are so tired of this and poor quality parts by Trane. Find another manufacturer!

When you go with low cost you could end up like myself: a 3 year old heat pump unit and can't get in touch with Trane to find out who previously registered this unit. Automated message that unit ser nu was previously registered. I was on endless wait for someone to answer at Trane.

The only reason I gave one star is because I couldn't go any lower. I purchased a 4 1/2 ton unit for my mother 2 years ago. The unit has never worked correctly. The installer was out 4 times to add coolant. I contacted the rep and finally, they sent the repair man for the 5th time under Trane supervision to fix the problem. It worked for 1 month and quit and now making loud noises. I reached out to the rep again without any luck. Looks like the only thing left to do is file a lawsuit.

Trane VX 18 2 years old needs a new coil. Wonder what the next 10 years will bring. Great when it works that's why 2 stars. Most expensive system out there and it leaks. I know how to stop a Trane, Turn it on.

After much research, we choose an American Standard Heat Pump and Air Handler because of Consumer Report listing their product as top in reliability. Complete system was installed in January of 2016 by Speedy Air Conditioning of Port St Lucie, FL. Since that time, we have had three (3) evaporator coil failures and, last month, the compressor and condensing fan motor failed. This system has a complete failure in every aspect. We are requesting a complete new system, including heat pump and air handler, and were deeply disappointed when the request for a new heat pump, rather than a repair, was rejected.

Built a new house and installed a new TRANE heat pump, finished in fall of 2019. We started using the AC this summer. After 2 months it stopped working. The aluminum Chinese evaporator coil failed with a massive leak on the hottest week of the summer. Not even a year old and it needs a new coil. It will not hold refrigerant for even a day. AVOID TRANE AND CHINESE COILS.

The Trane AC unit that came with our new home stopped working after 8 years. As Trane provides warranty up to 10 years on their products, I reached out to them. I was told they are not going to cover the repairs because I didn't register the unit. That's baloney! If Trane stands behind their products, they wouldn't be hiding behind the fine print to reject warranty claims. I ended up replacing the whole unit. It is just outrageous that the unit failed so badly within 8 years and I had to foot the whole expense. I am disappointed with Trane.

We replaced a failing heat pump with what we thought was 'the Gold Standard' - a Trane system with a 10 YEAR warranty. The system performed admirably for 4 summers, but when hot weather came to Virginia this year, the system stopped cooling b/c of what the installer indicated was a poorly located copper tube that had split and allowed the refrigerant to escape. We assumed it was an installation error that would be covered by the warranty, but in fact, the technician said the units are made that way. Four weeks later and over $1,500 of labor and 'service' charges [$800 of which is 2 occasions of lost refrigerant] we are still waiting for parts because we balked at paying an additional $300 for expedited shipping. It may be 'Hard to STOP a TRANE', but from our experience, it's even HARDER to START a TRANE!

I called TRANE because my TRANE HVAC unit was having problems but working. They said the technician will make only a diagnostic. That, last 4 hours!: broke my thermostat, turn off all the system and just run away, left me with 90 temperature inside the house at night. Before, my system was working 78 to 80 (when the technician arrived was 80). Now is totally off. Please do not trust them, more if you have children in this time of the year with this heat wave.

Trane is a good product, but sadly they employ the use of predatory terms in their warranty program. I purchased my condo in 2017 and didn't know I needed to call Trane to transfer the warranty within 90 days of close on the property. Because of this, they outright cancelled my warranty on my Furnace and AC units (which still had over 10 years left on the warranty program). Therefore, they no longer will honor the warranty on those systems. Not cool, at all. I 'll never buy or recommend Trane again.

Eight years ago I spent close to $20,000 on three XL 20i Trane units, thinking that as I got into retirement I would not have A/C as one of my major expenses. Boy was I wrong. I was told these units were the most efficient units in the world, with variable multi-speed motor and cooling stages. Trane has great marketing. I believe they are probably correct about these units' efficiency, when the units are working properly. I have had a lot of little issues with these units from year three on. Most techs say that they are complex or over engineered, which is why they have such a high failure/maintenance rate.

10 years ago we had a Trane heat pump and indoor unit installed, we didn't buy the extended warranty because Trane appeared to be a solid brand. Literally each year during a/c season we've had to replace some portion of the indoor and/or compressor units. We've had a circuit board short out because a lizard found a way onto the compressor electronics box. We've replaced 3 master control boards in the inside unit and numerous other circuit boards and sensors. The system has not been reliable and has cost us as much in repairs as we paid for it originally. The Trane website talks about all the extensive testing they do but they seem to overlook basic things. It doesn't seem that we should have to replace this many electronics each time we start the a/c season.

I have 6 Trane units at my restaurant, 2.5 years old, I have had to replace condenser coil in one unit, no a compressor in another unit. Of course with commercial they only give a one year warranty, the units constantly back up with water. I thought I was buying the best, I have had 2 for their online thermostats go out at 500 a pop. Leaking freon, argggg, nightmare, I called the manufacturer's rep about the parts going out on the systems and left with, "Too bad so sad".

Cools well and cost of use is good. Warranty is for ten years for all parts and limited for labor. Heater also works well. Much quieter than my old unit. I would recommend the unit to others. I understand that it is also owned by Trane.

I live in Florida. The thermostat is always at 80. This unit is outdoors and cools a roughly 1500 square foot single family one story home. I keep fans on in rooms in order to reduce the load on this unit. It is 11 years old. It has broken once and been serviced every 3-4 years. It has done what it needs to do with a minimum of headaches. It has even survived a hurricane! I only give it average ratings because, well, it's done its job, nothing more nothing less.

My rating is for the heating and air conditioning company whom we purchased the equipment from and contact when repairs need to be made. We have 2 units. The first unit was purchased over 30 year ago and has not needed maintenance at all. The second unit was purchased five years ago and has needed to be repaired.... small repairs, nothing major, and we have been satisfied completely with both units.

Have had issues with indoor air handler letting condensate water run in our house. Had been worked on more than 6 times by two different certified installers and a Trane representative has been out as well. The original installer walked away and wouldn’t honor warranty or extended warranty that had been purchased. Had to pay out of pocket a second installer to come fix the issue which returned the following the summer again.

I had my unit installed about 1 year ago and it has been running like a champ ever since. I got a 5 ton heat pump with the 2 speed compressor that makes it more energy efficient. The package was installed by a local company that was a wonderful experience overall and it includes a 10 year parts and labor warranty. We need a reliable unit since it gets in the triple digits quite frequently in Las Vegas. It is hard to stop a Trane!

I bought a slightly larger than needed Trane to replace another A/C heat unit. For the following three years, I was unable to switch from A/c to heating and had to have a technician come out to crawl up into the attic and manually make the switch twice a year. Finally, I got an independent (non-Trane) A/C man come out and he spent considerable time adapting the unit so I could switch from A/C to heat. The Trane was a costly mistake.

American Std 7 yrs old. 5 ton 20 seer dual compressor system with Digital Thermostat. When it works it is great and saves a lot of money on energy use. However, I have had several breakdowns in the past years. It's a good thing I took the extended warranty which covers everything thru 2022.

I own my own home now for 20 yrs. The builder's a/c was not to my liking, to many breakdowns, so I had a Trane installed. I now have it over 10 yrs and have not had one service call except for the yearly maintenance service to keep it running at maximum precision. The outside unit surprisingly, runs quietly, even after 10 1/2 yrs. If and when I have to replace my present A/C, I would definitely get a Trane a/c again.

I have purchased several TRANE HVAC units over the years, as have my family. I have 2 new units 2.5 years old, in March, I was told the evaporator coil was broken and all the refrigerant had leaked out. I have maintained my units as recommended, even bought new Freon lines to avoid the whole "leak" scandal. TRANE did replace the part and paid 1/2 of the labor which was $1200. A month later, 2 capacitor motors are broken--on these 2.5 year old units. Customer service staff are robots that keep repeating they will not honor labor assistance but one time, they have no desire to discuss doing right by the customer nor will they allow you to speak to anyone in upper management that may actually care. NEVER BUYING A TRANE AGAIN.

My unit is top quality and has never let me down. Plus the 24/7 service help is a godsend. The representatives treat you with respect and intelligence. They answer everything without hesitation. Thanks.

Dual system installed Feb 2014, cut my electric bill in half! My HVAC died Jan and after insurance firm dragged their feet it was installed Feb 2014. Old system was 16 yrs old. This new TRANE works like a charm, set it and forget it (R).

The Trane has worked outstanding with low maintenance, lowered my bills with my electric company. A yearly check up is done and there has not been anything wrong in 5 years. All the companies I checked with they recommend Trane as number one. That has been very true to all places checked.

We have had out Trane since 2004. No problems with regular maintenance. Good quality and value for the money and would recommend to anyone wishing a low-service air conditioning system. Not much else to add.

We use Trane HVAC equipment on our job sites at the Company I work for. They are great, we have no complaints about the equipment. I would highly recommend them. We do a lot of work for the Federal Government replacing older units in VA Buildings and Hospitals. On the State side we also install Trane equipment in Schools, Police Stations and Libraries.

They last for years. Even stand up to hurricanes!! Reliable, cost efficient too. The heating and cooling covers comfortably a large home. They also add value to your house as well. Thank you for your quality products.

Just had a Trane air conditioner installed a few weeks ago. Trane helped the installer figure out how to use the existing pipe connections to connect to now different sized couplings. If this was not possible a whole wall in my downstairs would have had to be taken down to change the pipes. Air conditioner is working great and much quieter than the old one.

I do not have a running system at this time, it is not working, will come on but leaks water and has damaged my floors. I am in need of a better system at this time. I do not find it to be reliable at all starting to be summer and no air system is not fun at all.

After a few years I had to replace the condenser motor and it was not covered. It should not have went so early. You have to keep up with changing the filter and keeping the condensation pipe clean. You must do this on all AC units.

My home had a 35 year old Trane Heater. We had real high winds and top of exhaust blew off roof. HVAC company came out to replace and told me my system was so old needed to be replaced, it wasn’t as quiet as it should have been. Pilot light went out. Called another HVAC company who had same spill. Heater replaced and Now I know I was had. That 35 year old TRANE wasn’t as loud as the new unit, heated the house (2story) much faster AND my gas bill was MUCH less. I fell for the scam, thought I would have a more efficient unit for less money. The Trane is worth every penny and then some.

I have owned a 31/2 Ton Trane over/under package heat pump since June 2011 and it has performed faithfully without the need for service. My electric bill is reasonable too. I have maintained the system by keeping the filter clean (permanent filter) and flushing the evaporator and condenser coils. In South Florida, when I needed heat it did the job.

Excellent service and great staff, very friendly and helpful. I would recommend this product to anyone looking to purchase an HVAC system. Very efficient and does what it is advertised to do. I would follow the trained professional recommendations when deciding what size unit to purchase.

We have had our Trane HVAC for over 15 years and are truly satisfied with it. As for current pricing, I am not up to date. If the quality of the new Trane HVAC's meet up to the quality of what we have currently, the pricing should be worth it!

I bought two units to replace the other ones I had. They are very efficient and have great pricing options. My heating and cooling bill went down about 50% and I would recommend this product to anyone.

We bought a BIG 5000 sq. ft. 5 br/6 1/2 bath house in foreclosure to renovate. We put 4 brand new, high-efficiency Trane central a/c units because we'd always heard Trane was the best and that's what we wanted: pay a bit more than the rest upfront, but get the Best so you wouldn't have to worry as much in the long run... Apparently with the new high-efficiency units, it doesn't quite work that way... We had the house 9 yrs: for the 1st 7 yrs, there literally was not any 6-month period that 1 of the units did not require significant repair service; sure the parts were covered, but not the service calls - it cost us a LOT of extra money.

System was installed as after build. Is central air. Cools well. No major problems but get annual maintenance. Does not cause unusual or unexpected electric bill increases when used. Installer was beet and careful. Placing of the ducts, returns, and inflows was well thought out. Not bout.

I have had the unit serviced due to not cooling efficiently, even I though I get it maintained approximately of 6 months (when switching from heat to air conditioning). I hope this unit last as long as the unit it replaced, which was 17 years.

As a single, retired woman, I relied totally on the installer. I socially knew him because he was the husband of one of my former students. I’ve had no issues and have the system checked once a year.

We replaced 1 of 2 units that cools the entire downstairs. It is much more efficient and effective than the older unit. We see a big difference in the consistency of air temperature and our power bill has decreased. We are very happy with this purchase and will replace future units with a Trane.

The units themselves are very well made. The issue keeping them from being perfect is that not all installers are of the same quality and I think that they allow sales departments to be the ones to select who is distributing and installing the units.

Trane delivers a remarkable product. Having a trained professional to install it correctly, it will last for decades with proper maintenance by a licensed HVAC technician. Not designed as a DIY project.

I have 2 units for my house. They lasted about 15 years with regular service. Unfortunately, they both went out at the same time and it had to be replaced. Tranes are typically reliable that are expensive to purchase and maintain. I’ve been happy with them but trying another brand with better warranty this time.

I called in one technician from Bohannon Heating and Air and he charged 80.00 yet wasn't able to fix my system. The second technician did an awesome job and was able to fix it immediately: it was a cat hair clog.

Even though I have had my current systems for only three years, I am very happy with Trane. The two units I have have been operating flawlessly for the entire time. The systems that were here when I purchased the house needed great deal of TLC for several years, even though they were only two years old when me bought the property. When my daughter in Massachusetts had an addition put on her house two years ago and asked my advice, I told her that both my personal research and my experience had convinced me to go with Trane.

As the commercial says, "You can't stop a Trane..." they are expressing the high quality of Trane. Excellent materials, excellent inner workings, etc., and it keeps my house cool and comfortable after 13 years and counting. I have not had any issues with my Trane and would only use Trane if/when I build another new house for myself. Quality is number one!

The price to run my air conditioning unit is not as high as I thought it would be. The unit is quiet, and is reliable. The price is comparable, and the air in summer is so cold if you're right under the vent you will be cold. I would recommend this unit definitely.

Trane XR15. Terrible Unit. My unit was installed in August of 2018 - biggest mistake I have ever made with a capital purchase. I bought the filtration system for $1500 and that has never worked. I had to buy 6 house air cleaners. I tried to return the unit after 1 year because it had NO dust whatsoever on it but they refused. The heating works just fine. The a/c is a constant nightmare. It just never cools except at night when the temperature goes down. I am out $10,000 and I am going to have to replace this unit because it is absolute junk. I keep having repair come out who find nothing wrong with the unit. So they have disconnected the $1500 air filtration system to see if this will help with cooling the air. I think I am going to call a couple of attorneys and see if they can help me to get a new unit ---- not from Trane but make Trane pay.

Our Trane high efficiency furnace is 10 years old and has never had to be repaired. It has had zero problems. Blower is multi-speed and very quiet when running. We also have air conditioning so it runs all year long.

We purchased this Trane about three years ago and very happy with it so far, it cools, almost too cool sometimes and I love the warmth in the winter. The installers put this on the roof so it is out of the way so no one will trip over it going around the house. I have had no issues with it at all. When this was put in the installers had to put in vents in the ceiling which makes a nice cool house, we only had floor vents before; we had a furnace and window coolers and this took care of both items. Because of this purchase we purchased new windows, nice additions to an old house.

The heating and cooling unit at my home is of very good quality. I’ve never had to report any issues. It keeps us cool throughout the heated spring. It works much harder to keep us even cooler during the unbearable and exhausting heat of these South Georgia summers. It’s excellent at keeping the house warm whenever we do get to feel a winter day. Energy costs are very reasonable.

Our unit is 5 years old and it has been very reliable and it is quite efficient. Our electric bill in the summer is reasonable. We have not had any service calls and we are pleased with the unit.

My Trane large air conditioner has been in my house for over 20+ years and still runs efficiently. Only exception is that it is in need of a new thermostat so that it would run only when it exceeds the set temperature.

We purchased a Frame unit and had it professionally installed and all of our ductwork redone. On our first annual maintenance check we were told we needed a repair on the unit that was appx. 900 dollars for the labor to replace a defective part that cost less than twenty bucks. Did some research this is common. The units are junk but guaranteed but the labor to repair is not.

Excellent Equipment. Highly recommended by me and many Engineers. The efficiency is great and compliant with the Energy Code. The Heating Systems are great for these units. Easy to install and very reliable. The Thermostat is user friendly and comes with different options.

Trane is quality but pricy for new heat and air units. Our unit is 13 years old and still works. But the government will make it impossible to fix if Freon leaks as it is extremely expensive to replace beginning next year.

I purchased two 3 1/2 Trane units 3 years ago and they are working well, but they did not decrease the KWh as the salesman had said because they were supposed to have been so much more efficient than my 20 yr old Yorx units. That was disappointing. Yesterday I received a letter of notice of class action suit re TXV additive or A/C renew because of a defect, which I had never heard about before.

We have had the same system for about 20 years. It gets serviced regularly. We have Had to replace the compressor once, and replace or repair a few minor parts. It is very dependable. The extra heat feature activates automatically when the weather is very cold. Nothing stops a Trane.

Very please with heat pump installation and operation. Power bill dropped greatly. We love it. And so cool in summer too! It is very quiet. They had the concrete pad to stand the pump on right with them. Cleaned up very well before leaving.

Trane has exceptional customer support at the district level but their resellers are horrible. I would deal directly with their company anytime but dealing with a third party installer is hit and miss.

The Trane HVAC company that is at the house has been working so far and I get it tuned up every year to make sure that it runs well and it is always good to have a working air conditioner and heater for the home. A lot of people seem to have well working air conditioner and heaters that work well for them.

No problems. Very good installation job. Easy and accurate temperature control automatically adjusts and stays within the limits as set. The heating is fairly quiet and the cooling is quite quiet. Would recommend Trane as reliable and quite well functioning.

Efficient system that provides cool temperatures. It is a quality system and I would recommend it to others who are in the market for a new system. You can probably get some additional discounts as well.

This Trane system has been reliable and energy efficient for about the last 7 years. It is reasonable quiet in operation and has required no maintenance beyond normal cleaning. I would recommend Trane.

2nd system, marvelous to have a system that can last longer than 3 years. If I could develop a system of my own, it would be similar to this one. I'm proud to have a system with so much concise engineering. I would recommend this system to anyone and everyone.

When we built our new home 13 years ago, we chose a Trane heating and cooling system. We live in a climate that gets very hot in the summer and way below zero in the winter and our furnace/air conditioner keeps up with all that Mother Nature has to throw at us! Keeping the filters changed and regular maintenance are the only expenses so far.

Paid a large sum of money thinking I was getting the best. Four years and the compressor went out. Waited a week for a new one and that one lasted less than one week. Waiting for another compressor should be about 10 day wait. No a/c. It's 91 outside. Beware. Read the fine print. If you don't register your warranty you get a reduced one. Also yes I have to pay the labor charges.

Excellent product. Have had the AC unit for years and would get another TRANE Unit again. No issues with unit. Just do the yearly maintenance and the unit runs for years. I would recommend this Trane AC Unit.

When buying my new ac unit I found it very helpful that the advisor sat down with us and gave detail information on what was included in the package deal. Recommendations were given to improve the quality of making the system function better was offered as well.

Went from a 10 to a 14 SEER unit and have nearly cut our cooling bill in half! While the prior unit was also a Trane it was a "left over" R22 unit to match our condenser, it only lasted just under 10 years. The new unit is a variable speed one and can absolutely freeze your butt for less $ than that old one could just barely keep up! Happy camper. :)

I like that this product is locally sourced and not far from my home. They are very well known, trusted and several of my friends work there. This is by far the best unit I’ve ever bought and have had no issues with it.

Northwind installed 5 years ago and there has been no problems. It is dependable and keeps house cool. It is quiet and gets it yearly checkup before summer every year. This is important because I live in Phoenix area and we have plenty of hot days. Would buy a Trane again if I needed one, but hopefully that will not be for a long time. Believe the statement that a Trane just keeps running.

In April of 2017 we bought a new Trane heat pump. In early December of 2017 we found out the reversing valve was defective and that was why we had no heat. We asked Trane to replace the unit because we felt it was defective from the factory and they refused. They covered the cost of the part but we had to pay $860 in service charges to have it installed.

Problem within warranty period- ac would not cool. Outside could losing freon. I have been without ac for 8 days and counting. Part may be available on Monday, 3 days from now. So disappointed in this company.

My first 3-Ton Trane 18XL system installed in December of 2004 lasted until May of 2018. I live on an island and so my condensers are exposed to harsh conditions, even so my old system never stopped until the condenser coil sprung a leak on a copper to aluminum factory swaged joint. I replaced the system with a new XL 18i condenser and a TAM9 air handler (AHU). This new AHU lasted from May 2018 to December 2018 having developed a leak on a factory welded u-joint.

I purchased a Trane 4 Ton 20 SEER system in July 2014. I have spent about $5000 in labor for the following repairs: outside coil replacement, computer board replacement, compressor replacement, computer board replacement (second time). Last week the replacement outside coil was leaking freon. I decide to replace the system and cut my losses. In addition to the cost of repairing the system, I was without Air conditioning for an average of 8 days waiting for parts.

My first Trane unit lasted a little over 10 years but bought a new one back in 2017 which has been a constant drain on my wallet. The furnace part seems to be OK but the AC part is worthless. Even though it's still under warranty (parts only) am not sure if I am going to get it fixed. Installed a couple of window unit last year when it was broke down and am think about just using the very cheap window units all summer. Folks save your money and stay away from Trane.

We purchase this unit 3 years ago and we have already had to replace "air flow board" a little over a year later, then we just have to replace the coils due to leaking Freon. Purchased April 28, 2017 and early May this year already had two major replacements. Since 1973 we had two Lenox units and never had to do anything except freon.. I feel like we have a "Lemon" with this Trane unit and it should be replaced. The warranty has paid for the parts, but the labor, service call cost and materials we have had to pay out of pocket.. Close to $1000 we have had to pay due to the "coils and air flow control board" having to be replaced!!

Same issues as others. Paid $7000 for a new Trane system. Indoor coil failed 3 years later. Trane covered the cost of parts under warranty but I had to pay $1000 in labor. My previous Trane system lasted 33 years. Coil should not fail within 3 years, but Trane does not care. I see reports about Trane coil failures going back to 2016 and they still haven’t addressed the issue. Will not buy another Trane system.

I had a unit installed 4 1/2 years ago. I paid over 7k for the unit installed. Since that time I have required someone coming out at least every 6 months for a new issue. Each time having extra cost and fees associated. Last month 500 bucks for an issue, this month a coil needs replaced. Although the cost of the coil itself is covered by Trane's warrenty, the cost is still almost 1300 in charges for labor and coolant replacement. I would never purchase another Trane. Be sure and negotiate a warrenty which includes all associated labor and service charges in a purchase of an a/c when getting one and don't get a Trane.

Don’t buy Trane AC units! Read the rest of the reviews. Bad product. I purchased 9/9/2016. I have had service calls on 3 separate occasions, losing Freon and not cooling. Tech finds a leak at the coil in the AH. ($100) Don't buy the BS advertising, Trane is not a quality product, it is just the opposite. They produce an inferior product and charge you for top of the line. I would NEVER buy another Trane product! EVER!!! This $5170 unit has cost over $2500 due to bad factory installed coil joints!!!

I find it hard to read all these negative reviews about Trane. I am Canadian and sell and install Trane furnace's, A/C, Heat pumps and air handlers since 1991 with very little issues at all. I sell a 10 year parts and labour program with every piece of equipment just to make our customers more comfortable with the equipment and if it is required it protects them from any charges for 10 years. I am thinking that the installs that I am reading about are not done to manufacturer's specification which is very important to follow or the equipment will not work properly and or the installers are not properly trained or qualified. There are contractors here also that are not qualified and only care about getting your money, Trane will take away your dealership if you have continuous install problems.

In April 2015 we purchased what we believed to be a quality XV20i “TruComfort System”. We spent $17,500. From the beginning, our electric bills increased during times when temperatures are below freezing. We have had sleepless nights due to the loud compressor noise and the system runs 24 hours a day at times. The coils ice up so badly that the ice build up extends out of the side vents and into the fan compartment. We have to resort to our emergency heat unit as the fan blades hit the ice and cannot function. We wait until the unit thaws out with above freezing temps.

I build a custom home a few years ago and had numerous Trane TAM units installed. It has been a nightmare. Every unit has required service at some point and today I am having to change out the Master Bedroom unit which has only been in service for 4 years. The Trane warranty covers parts, but not the ongoing expense of diagnosing what is wrong with the unit. I have spent over $3,000 on labor for this unit (about 10 service calls) and refuse to spend another $800 to change out a leaking compressor coil. I have tried to get Trane's help in paying for the labor and/or changing out this unit, but their warranty makes it impossible to accomplish this. Their warranty department has basically stated there is nothing they can do even after making me start a formal claim and send all supporting data for service. They make you jump through hoops that are impossible to get through. Extremely unhappy with Trane and will never use again!

I'm a HVAC Tech that has been installing and repairing equipment for 29 yrs. When buying a new HVAC unit, it's like buying a car. You never know when you're going to get a lemon. If I have problems with repairing a Trane unit, the only option that I have is to call Trane Tech support. In 29 yrs, I have called them a handful of times and never have I talked to Tech support. I have left messages and in 1 case they have called back 2 days later when I wasn't in front of the system to check what they asked me to check. I install and repair units and Trane has made the list of units that I wont sell or recommend!!!!

We bought a Trane heatpump/a/c unit in January of 2019. A valve in the unit failed in less than a year. Although the specific valve was covered under their limited warranty, the parts that are associated with the repair for this specific problem weren't covered. Even though our installer did not bill up for labor, we still had a bill of $1033 for a unit less than a year old! As it turns out, there was a class action lawsuit over that same valve for units purchased from 2014-2018. Apparently, they haven't solved the valve problem, but cleverly, specifically now list those very parts as excluded under the warranty. Never buy a Trane, they don't stand behind their product and apparently don't test it well, either, even though it states that they do on their website.

I purchased a sheer 20 unit from Trane at cost of $13,000 and so far I have had nothing but trouble with it. The thermostats don’t work on them. You set your thermostat at one temperature and it goes to 80° 90° during the summer time. In the winter time it gets frigid cold in the house. I don’t know if it’s the unit or if it’s the thermostats. And to be able to contact Trane I have found is virtually impossible to get them to ask them what is wrong with our unit It takes. If they send out don’t know whether to scratch the butt or their head with this unit. For the price that I paid for I do expect it to work.

I cannot recommend purchasing a Trane air conditioner. I've had problems with my Trane air conditioner since my purchase. The air handler was full of mold after the first month of service and did not pass City inspection. The air handler had to be replaced in order to pass City inspection. A fluorescent bulb had to be added to the air conditioner which is not part of the engineering design to prevent mold. The main power switch corroded after the first year in service. Then the thermostat went bad. Trane customer service does everything possible not to warranty their parts. Trane's customer service definitely does not put its customers first, and they are extremely difficult to deal with. The experience is beyond upsetting. I would not recommend anyone to purchase a Trane air conditioner. Trane makes a poor quality air conditioner and the value and reliability is not there for its price.

We paid $7100 in September 2015 for Trane XR16 4. We have had regular maintenance done as required. The compressor had hard lock out in November 2018. Diagnostic and Recommendation to replace TXV. Service call $185 Second opinion- Replaced TXV and Filter Drier $270. Not cooling in August 2019. Unit low on 410A. Suspected leak. Added coolant. $238. Unit not cooling. Replaced Evaporator Coil and 4 pounds of 410 A in November 2019. $983.50. Total cost of diagnostics repairs as of November 2019 on a unit initially installed in September 2015, a 4 year old unit. $1676.50.

I had a Trane Model 4TTX6061J1000AA (S/N 171845212F) installed June 2017 (System $9K). Since the unit is 2+ years and no heat after 2X used. This winter my family spent nights in a chilly house. This breakdown is ridiculous, where is the Trane reliability. I was always a believer to get a Trane system since it was talked up to be the best. NOPE, do not think now after paying $300 in labor for a heating system only used 2X. I'm very surprised on the failure rate of limit switches and also failure of the heating element after 2x uses. Sounds like supplier issues and cheap components. I would like to speak w/ Trane and really hear their thoughts after reading other reviews, Trane reliability may be an issue. I have 8 more years on warranty, I hope to have “zero" future warranty calls. Great. I also hear stories on blower failing after 5 years. I welcome a call from Trane Customer Service.

I had a Trane installed August 2017. Since then I have had nothing but problems. The fan was apparently defective and I have had it replaced at least 2-3 times. This winter I have spent in a chilly house. It takes 5-6 hours to heat up a 2300 sq foot house. Ridiculous. I was excited to get a Trane since it was talked up to be the best. NOPE. My Carrier unit gave me problems but at least it heated the house. Had I known what garbage this unit was I never would have had it installed. I hold off calling the company that installed and services it because I am mad and sick of having to call. I can see from other review that Trane DOES NOT STAND BY THEIR PRODUCTS. Great. I guess it's okay to rip a woman off, eh?

We recently updated our old Trane XL14 2.5 ton to a new Trane XR16 3 to. Since it has gotten cold, nothing but noises when it changes from defrosting to heating. The local company has been out 8 times and Trane won't do anything about it. If it wasn't for the cost, We would have this one ripped out and replaced with something else.

Previous home owners spent a good $5,600 on this Trane unit from what I have always heard was the BEST! Installed in 2012, we moved in in 2015. Since winter of 2015 it's been non stop issues! All issues has come from the air handler. Since 2015 we have spent a good $2,000 in fixing part after part. Now December 2019 after just spending $600 on it back in October, we are now being told it's another $1400 to replace the coil! So far Trane isn't assisting with any of the costs although this unit isn't old at all and we have had issue after issue! We won't be putting more money into this pos we plan to just replace with a carrier unit!

The old Carrier unit (installed in the mid 80s) finally died three years ago. Since I retired from Trane after 25+ years I wanted a Trane heat pump. Every winter since it was installed we have had Dirty Sock Syndrome. It makes the entire house smell just like dirty socks. Never had this issue with the Carrier unit all those years. The Trane dealer cleans the unit and the smell goes away till the next winter. However, my dealer is now saying if this next cleaning doesn't work we should look into purchasing and installing ultra violet lighting to kill the bacteria. Why doesn't Trane assume responsibility for the problem?

On October 23 2019 Trane dealer from Ormond Beach FL installed Trane® 4TWR4036G1000 XR14 heat pump and Air Handler. According specifications on heat pump it must include Climatuff® compressor. The Climatuff® compressor is the only one Trane uses in its residential systems. It's durable, reliable, and highly efficient. That was the reason I decided to install Trane. My heat pump has a LG compressor. (Number part COM11968). When I ask my dealer why, they just told me they changed it without explanation. I do not know was it a bad unit or installation. They also changed evaporation coils. All in first week.

We bought a new system at a cost of over $12,000.00 in 2009. We have had nothing but issues out of it. Within 1 year the compressor went out. Sure parts were covered but not labor at a cost of over $1000.00 to fix. We are now having another issue for the 4th time at a cost of over $700.00 this time. When you are supposedly but when you buy the "best", it is very upsetting to have issues every year or so. This system has cost around $20,000.00 with buying it and fixing it over the past 10 years. I do Not recommend nor would I ever buy another one.

I am a builder and have installed many Trane units over the last 10 years. I have had ok luck in the past although I had to replace a bad coil now and then that Trane or the installer would cover. They are refusing to take care of their customers these days and saying they only provide a 90 day warranty. Also I have learned from multiple installers around Texas that they are replacing these Trane coils everyday. They are clearly having internal quality control issues and are therefore refusing to take ownership. Plus dealing with their customer service is a joke. They repeatedly tell you that they do not provide warranty and tell you straight up they do not have what you sent them, even though you have the email to prove you sent it. Then they try to deflect the conversation to another department. My installer closed their doors and I had no support whatsoever from Trane.

New installation of furnace and heat pump/AC system installed in 2014. Heat pump compressor just went out Nov 2019. Part is warranted for 10 yrs, so that was covered, but labor was not. Expensive labor cost that is for sure. The installers who did the original installation commented that Trane had wiring issues with heat pumps late in 2014, and changed how it was connected at the unit. In fact this installer had trouble getting the replacement heat pump to function correctly, and had to call the Trane reps, and they walked him through the new method of wiring the pump. It was changed because it was causing the pump to cycle too often, and led to early failure. Hum...sounds like my pump. Installer said Trane will do nothing for you. I'm angry that Trane knew they needed to change the wiring schematic and did not notify existing installations about it. I feel they are responsible for this issue on my unit.

I bought my house in 2017. It has a Trane Air Conditioner. The 5 yr warranty expired on August 6, 2019. Less than 30 days later, August 30, 2019, a capacitor went out and cost me $220 to have replaced. About a week later my AC went out again. Hansen came out and determined that the EEV circuit board had gone bad and also the pressure transducer went bad. They replaced these part at a cost of $915.00. None of these parts are even serviceable. I called and talked to a supervisor to see if they might help me with some of the cost as a grace period and a courtesy. I called Trane and talked with a Supervisor. She told me that normally they don't do that but after I paid the bill call back and maybe they could help me. Well, I wrote them back with details and I never even received a response.

I purchased a brand new ac unit 2 years ago and the coils went bad and so is the Compressor still under the warranty but I have to pay for the labor. Completely disappointing over the quality of the product Of TRANE. Is just a crappy product. Never thought that in 2 years I will have to change all this stuff.

My Trane heat pump was so problematic that local technicians could not fix it so I filed a complaint with Trane customer service. After several months of waiting for a response from Trane and sending documentation of my problems they quit communication with me. I had to file a complaint with my state attorney general's office before they would again open communications with me. They told me to put in a new Trane heat pump and they would give me a $500 rebate after it was installed. I told them I would like one of their local factory tech's to take a look at my unit. They said no. This was one of the worst experiences i have ever had. I had the Trane unit replaced with a carrier unit at my expense. I will never again buy anything built by Trane. The only thing worse than the Trane heat pump was their customer service.

Don’t buy Trane AC units! Read the rest of the reviews. I purchased two new units 14 months ago and so far have paid $1500 in labor to replace bad condensers and valves! The parts are covered under warranty but labor only for one year!!!!! Bad product.

Published on 02/20/2020: Despite paying top dollar for 2 variable speed units, I could not get anyone from Trane to respond. Customer service was no help at all and just referred me back to local installers who was equally unhelpful. Trane appears to be more focused on commercial not their residential customers.

In April 2007 I purchased a Trane residential HVAC system for $8500 from Home Depot. The authorized Trane installer at that time was McCarthy Services. They installed the system and “completed” the install on April 9, 2007. I was given a certificate of warranty by McCarthy that covered from April 9, 2007 to April 9, 2017. Several months later I was looking for the inspection certificate from the county and found that there was not one in my paperwork. I contacted the county to get a copy. They did not find a record of a permit issued for the installation of my HVAC system.

In July 2014, I purchased a Trane 4 ton air conditioner and air handler. In July 2017, the coil developed a leak and I spent $1150 in labor cost to install new coil and $300 to replace refrigerant even though the coil was under warranty. In August 2019, the new coil also developed a leak. I had to pay $850 in labor to install my 3rd coil and $390 to replace refrigerant that leaked out. Replacing both coils under warranty cost me a total of $2690. My service technician from AA American Air Conditioning told me that this is a common problem with Trane coils.

My unit is just over 4 years old and I have had service calls on three separate occasions, losing Freon and not cooling. Finally a different tech finds a leak at the coil in the AH. Don't buy the BS advertising, Trane is not a quality product, it is just the opposite. They produce an inferior product and charge you for top of the line. I would NEVER buy another Trane product! EVER!!!

I purchased a split system less than 3 years ago for roughly 10 thousand dollars. First the blower failed and had to be replaced and now the capacitor has failed. The original installer refuses to service my unit. The current servicer of my Trane AC states that 3 years of service is typical for Trane. Hard to believe but true. He said to expect the remainder of the parts to fail this year.

I just learned a hard lesson from Trane's AC system parts warranty. If your builder installed a Trane system, after you purchased your house, besides everything you were working at, you need remember to call Trane to register your AC system. I believe less than 1% people will do this. If that's the case for you, your warranty for parts will be 1 year, instead of 5 year's parts warranty from all other companies. So, don't purchase their product!

15 month ago I had a 2 ton Trane mini split installed in my home. 3 months later I noticed the temperature spread was decreasing. I began looking for problems. I noticed drips of water trickling out of the refrigerant lines/drain house bundle about halfway between the indoor and outdoor unit. I peeled back the wrapping on the a small part of the line bundle and there was a copper union sweating. It was the source of the water. I called the dealer and they came out and tightened the union. When I asked why they would put a union in a run of refrigerant line the installer said it was a Trane requirement for warranty.

... Obviously describing one more time my personal experience with the hell named "TRANE" is moot point. Over the years I went through rebuilding half of the attic and closets, replacement at my own expense defective from the manufacturer parts, warranty which exists only in sales booklets, treatment by any, and I repeat it is not only customer service, it is culture within company to treat customers worse than stray animals, but it is not my point. The whole corporate culture reminded me of the drug dealers on the streets of Philly. - Get their foot in the door and milk the end user for the monies. Well, that's what I wanted to say today after another "conversation" regarding my TRANE heatpump today with Allentown office - they just hung up on me.

Purchased mini-split heat pump (Model:130900289x) five years ago. Now broken, leaking Freon gas. Since the model was outsourced to a company that no longer is associated with Trane, no one can find my warranty and parts are no longer available. Solution: Purchase a new heat pump. What can stop a Trane? Outsourcing. Tony

Recently installed _new_ 3.5 ton AC/ Heat Pump by "reputable, professional, nationally certified and factory trained technicians with years of installation and service experience to get the job done right the first time" - end quote. Unit failed to maintain, leave alone lower temperatures in mild 80-85 F outside weather. In fact temperature climbing at the rate of 3 degrees in hour till sundown. Paid for service call by another, chosen by TRANE contractor to do Manual-J calculations (which never been done in the first place). According to the numbers in the report house require 5 ton unit, but TRANE flatly refuses to resolve the issue, nor provide any document substantiating the decision where the additional 21 000 BTU will be coming from.

I purchased a new air conditioner to replace a 18 year old one. They basically sold me a defective XL 15i. As soon as the tech started up the new unit I asked him why it shook so much. He said that is because Trane went to a 2 blade fan in it. I said that appears to be a stupid decision. For the next 3 years I had to keep tightening screws on it because it would squeak horribly and my neighbors would hear it. So I finally called the installers to have them check it out.

On February 3rd 2017 I purchased two Trane/American Standard AC units for my home. The original Ac units were Trane as well, and have had no issues at all with the old units, they were originally installed 20 years ago when the home was built. Being proactive, so I thought, and having such good service from the original units I purchased two new ones. Since then, last year I had to have the TXV Valves replaced in both units. This was a supposed known manufacturing defect by American Standard/Trane yet the units were still released to the public, this was explained to me by the Trane/American Standard representative over the phone that authorized the replacements of the valves on both units that were not cooling the home down at all.

I had an old Goodman air conditioner that came with the house. I had it for 17 years and was still working. I upgraded to a Trane or at least I thought is as I was told that it was a good size for my home. The Trane broke 3 times in 3 weeks due to connection of the drain and I notice that this air doesn’t keep my room cold. I have to leave my door open and even like that it gets hot at certain times. My old one used to freeze me. I don’t recommend Trane. My nephew is looking for a new air and I mentioned to him what I have gone through and Trane is out for his home. I don’t recommend Trane. Thanks.

I purchased a home in Cape Coral FL that has a brand new Trane unit. The blower went bad after only 1 months. The part is under warranty, but Trane refuses to pay for labor, which is $550. To make matters worse, Trane has no spare blower motors for 10-14 days. In Southwest Florida the temps are in the 90s. NO AIR CONDITIONER FOR 14 DAYS is unacceptable! Escalated the case to the Trane customer service department and they have no cares in the world. Cannot tell me when a part will be available or anything. I found "Something that can stop a Trane"....

I moved into my brand new home in May 2019, with a brand new Trane unit. By August 2019, my unit needed major repairs and I’ve been out of air conditioning for about 10 days now, at the hottest time of year. Heat was unbearable. Hotel room for 4 days, 4 technician visits, 1 new coil, 1 new compressor, hours of labor, thousands of dollars. Unit is useless after barely 90 days.

The seller of our house put in a brand new Trane TAM7 with an XL18i just to sell the house. Less than a year into the house the unit developed a leak at the evaporator coil. Took several days in the middle of summer to get it fixed (labor/410a not included). Then within a couple months the "time delay fuse" blew twice in a row - the tech eventually replaced it with a similar rated automotive fuse. Now this summer the condenser coil went out and after getting that fixed the blower ECM has died. Over and over, the system keeps breaking in multiple places... Absolute piece of crap. A unit this expensive should last care free for years - not break down 4 times in the first 5 years.

My home in SW Florida was built in 1967. Any HVAC system will have a challenge keeping up with the humidity and high temps here. My Trane AC system is 6 years old. It performs pretty well for the most part. I use cheap filters that allow the system breath and I replace them every month. Don’t waste money on expensive filters unless you have serious allergies. Thick filters make the AC work harder and will wear out the equipment.

Purchased the new heat pump in 2014. It replaced a 25+ year old YORK system. Within a year the condenser developed a violent shaking and rattling during a storm. We called an American Standard recommended technician in our area and he said unit developed a leak. We got it fixed at our cost of $600. The unit also has a musty odor called stinky sock smell occasionally when we turn it on...It is disgusting so we installed an ultraviolet light again at our cost....Needless to say our other heater never had any shaking or smells.

I was happy with our new ductless system until a bearing went out on one of the units at 2 years old. Trane did send a replacement part. I am upset that the labor is not covered, as it is so expensive. This bearing should have lasted much longer. The expectation is to have reliability and support when paying for a "quality" product. The bearings on a Wal-Mart fan last longer. My opinion is that Trane products are junk with a premium price tag.

Coil Leaking, HVAC person tells us ALL HVAC UNITS are bad now. I hope the title says it all. I purchased a high-end TRANE for roughly $8000 a little over 4 years ago and while still under warranty the coil has been leaking and I ran out of Freon. To fill the unit up to get through the summer I spent about $700 for the coolant. The "warranty" doesn't cover labor, so even if I order a new coil under warranty, it will cost a fortune to install it, with no guarantee it will perform any better. My HVAC person said there's roughly 350,000 units with bad coils right now. Is there an agency I can call, like an insurance commissioner in our state? I know there's such a thing as a "Lemon Law" with respect to cars. Can there be a class action suit brought against these companies?

We had a house built on a Out Island of the Bahamas in 2014, & the builder put in a Trane XL20i unit. Builder is no longer on the Island. We do not have any authorized dealers on our tiny island. Our AC broke, & local AC man said we needed a Condenser Coil, because unit was leaking Freon. We called Trane. Then called Trane International & spoke to a representative, who could only tell us to call a local dealer, we tried to explain our situation, that we were on a Island with no local dealers.

I moved to Florida in 2004. The builder used a TRANE Heat Pump. The unit worked well for 14 years. So when it came time to replace the unit I chose a new TRANE Heat Pump. It was installed on April 17th, 2018. In June of 2019 the Evaporator Coil developed a leak. An Evaporator Coil failure in 14 months is not normal. Under the basic warranty TRANE supplied a replacement part. However labor cost, incidentals, and refrigerant are not covered. The installation cost to repair the unit was $1139. I contacted their customer service and indicated my displeasure with the unit. I also indicated for an Evaporator Coil to fail so early in its service meant it did not meet specifications and was defective from day one.

This is the second time our Trane air conditioner broke. First time a simple fix, a switch. This time the motor failed. Trane will not cover the motor. Our Trane dealer can’t even get a motor to replace this one as it is on back order. What does that tell you. It has been 2 weeks and still the part is on back order. I will never buy another Trane unit. My recommendation to everyone is DO NOT buy one.

My wife and I bought a house a little more than a year ago with a 5 year old Trane TAM7, which at first was a major selling point. In the year we have had it the outside unit motor failed and the entire inside unit is currently being gutted and replace from a defective motherboard that seems to have affected all the other parts. Trane techs at the Trane supply in Orlando have repeatedly given false information on the unit's problem and false fixes that have cost us and our techs working on the almost 24 hours of repairs and it is still not fixed. It has been 6 days since our unit stopped working and Trane tells us now it will be another 5 days until another part can be delivered and ready. Trane has been unhelpful and inconsiderate of the emergency of not having air conditioning in Florida when the heat index is over 100 and have done nothing but promise results from its equipment and parts which are not being met.

We purchased a Trane Gas Furnace and AC in 2016 when we built our house. We just found out that our evaporator coil (2 years old) has been leaking and needs to be replaced. Trane is not honoring the fact that the coil is supposed to be under warranty because we did not register our unit (which we didn't know that we were supposed to crawl under the house to get the serial numbers). Trane is not standing by the fact that their parts are supposed to last more than a couple of years. It is very disappointing to read that Trane is a respected company yet they do not stand by their parts. I will never use Trane again.

My husband and I purchased a Trane air conditioner and furnace in 2009. Both came with 10 year warranties on parts. Since we have had both units, each has broken every 2-3 years. The air conditioner broke in June of 2012 on a 90 degree day. The furnace broke in November 2015 on a very cold Michigan winter. June 2017 rolls around more problems with the air conditioner. We are feeling a sense of complacency and BOOM, summer of 2019 and the air conditioner fails us on another 90 degree day. We consult their website and Trane sends their MOST incompetent technician. Moral to the story: Do not buy anything from Trane!

Trane XB14 Weathertron. I purchased a brand new Trane 3T-15 Seer Air Conditioning/Heat Pump Unit from a reputable company who recommended this unit and completed the install May 2011. I've been with this A/C company since I moved to Florida 18 years ago, so I trusted their recommendation. I was told Trane was the top of the line and worth paying more to have the best, peace of mind, 10 year warranty if registered within 60 days, etc. It's been nothing but a "costly" nightmare once the 5 year mark was reached and the 10 year warranty ended up NOT being what was sold to me. Even though the company has been good about some of the items that were supposed to be 10 years, they have haggled with me and TRANE over what is actually covered on the warranty and the period of time. CRAZY! CRAZY!

Trane used to be a good company until it was purchased by an acquisition merger company who now owns Trane, American Standard and Ingersoll Rand. Three companies that have been ruined by their parent company’s attempt to make a larger profit at the cost of the consumer. You still pay a premium but you know longer get a premium unit. YOU GET CRAP! They have sent their parts to be made in China and the quality control is awful. Their research and development might as will be nonexistent.

We bought our Trane AC system in 2014. Had problems in 2017. Called Trane. They basically said they don't cover replacing parts and they don't have their own Laborers. Basically you call Coolray or some other companies and you pay them full price and price for parts. Enemies are the only people I would recommend this company to????

After much research, we purchased a top of the line Trane XV20i. It was installed in January 2016 by a Trane “Comfort Specialist.” It has given us nothing but problems and there is no way to reach anyone at Trane that can assist once these problems arise.

I would like to provide a very encouraging update. I met with the owner of the Heat & Air company who actually did the install. As of today I am a very satisfied customer, not necessarily of Trane Customer Service, but certainly the commitment on the part of this company to make it right. The biggest mistake I made was using the Trane Web Site and then thinking that Customer Relations actually meant helping the customer. The company the Trane Web Site recommended apparently was going to overcharge me.

We installed the higher end Trane unit for a condo in South Carolina due to the heat and humidity. About 18 months later, we had to replace the coil. To add insult to injury, the technician did the 6 month inspection of the unit 2 DAYS before the coil went completely bad and did not see the refrigerant was basically gone at that point. As others have stated, dealers do not stock parts, they have to get them from warehouses that may not be located near the dealer. This was only the coil, something that should be READILY available. The cost was astronomical--even though under warranty, the labor cost was basically 10% of the original purchase price of the unit. I will NEVER purchase a Trane unit again.

We bought a Trane heat pump about 6 years ago based on dealer recommendations and advertisements. Within the first 3 years every part except the cover was replaced under warranty. Since then we spent about $200 every quarter on repairs. The piece of crap is now 6 years old and the quarterly repairs just keep getting higher. I will never buy another Trane. Based on my experience it is a total piece of crap that cost more than any other product I have ever owned. We replaced a Goodman that I thought was expensive. When we replace this piece of crap I'll buy another Goodman and gladly pay the repair bills. My personal advice DO NOT BUY A TRANE!!!

We installed an XL15 system in our home - heat pump, air handler, etc. near the end of 2011. 6 mos. after it was installed the fan motor on the air handler died. It took a week to obtain the replacement. Now, in May of 2019 we're dealing with the need for other parts for the air handler - a circuit board, valve, EVAP sensor and another sensor. Parts take much too long to be obtained. They say 3-5 business days, but we're already past 4 days and I don't expect to see them within 5. So, buyer beware that unless the part(s) you need are readily and locally available, you could have a problem. The risk is high and when we replace this system it will NOT be with a Trane system.

My disappointment is toward proprietary parts for replacement, which are several times as expensive as other brands for their replacement parts. Trane parts cost much more to replace; circuit board on outside unit, nearly $400; fan motor on outside unit nearly $1,300 plus labor to replace, compared to $150 for competitor's fan; reversing valve for outside unit nearly $800 plus over $400 labor. The slogan "hard to stop a Trane" applies only if you have unlimited resources for purchasing their expensive replacement parts for repairs, plus labor. The customer becomes "trapped" down the road with Trane's excessively expensive replacement parts.

Trane dealer installed a new Trane heat pump system in Summer 2016. I regret I did not read the reviews online. The system started having problems in winter 2018. Dealer checked it and said the heater in air handler was broken and needed replacement. Then defrost board and fan motor in heat pump were found broken. The condenser coil could also be leaking. I was shocked by all these major issues. Dealer just told me I was unlucky to get a bad system. I was asked to pay about $900 labor fee since only parts are under warranty. In addition, there could be other issues since testing could not be done without replacing the parts. So whole system is a junk.

I built a new house and wanted to pay for a quality airconditioner so I would not have any issues over the next decade. Put in a Trane. Unite broke the first spring and was covered under warranty. 15 months later, the compressor goes out on the same unit. Covered under warranty, but I have to pay over $800.00 for labor. Called trane and they don't care. It's their policy. 15 months or one summer season on the compressor. I would not pay extra for trane again.

I asked a simple question "Do your thermostats have batteries that I need to replace." I kept getting referred to a dealer. I asked for a manager. After 45 minutes I was cut off. I spoke with a lady called Jennifer and Ify. I was told that the manager was on other calls for 45 minutes. At the end I was told that they must end the call. The website does not have a user manual for their thermostats XL624.

I inherited a ComfortLink II thermostat when I bought my house. 4 months ago Trane was very helpful when I called about an error code. Now, I’d like to program and they are totally unhelpful. I have always been a Trane customer but will never again buy a Trane product. If a company’s only answer to someone looking for a manual or help with a question is to call your dealer, that’s a company I will avoid. One star is generous.

Unit operated problem free for first 23 months. Then needed service for bad fan capacitor ($189). Another 23 months later, thermostat lost its programing. $159 later I have a new thermostat. However, I learned that while there's a 10-year warranty on this equipment, I have to pay to "process" the part being returned to Trane PLUS the shipping. TOTAL BS. I still have to pay a trip charge and repair labor costs. Talk about NOT standing behind your workmanship. Any more problems, I'm reviewing again and going to 1-star.