Goodman Manufacturing

Five years ago renovated house with three top of line Amana ac units for $25,000. Installer told me I would have a 10 year parts warranty. Shortly after installation, installer went bankrupt and I had to switch to another contractor to finish the job. New contractor found that original installer did not register the units and registered them with Goodman. Just had motor fail right after 5 year anniversary. Assumed it was covered for another 5 years. Goodman said no, because original installer "had not registered within 60 days of their purchase" warranty dropped to five years and my $25,000 system cost me another $800 to repair out of warranty. Appealed it to Goodman Headquarters Customer Service and their attitude was tough luck but not our problem. "We have rules and that's the rule!" Will never buy Amana/Goodman again!!!! That's my new rule. Beware before you select them!

We purchased a Goodman in 2018 because we wanted to support a Houston Company. Summer of 2019 the motor went out. We had to pay the labor cost to fix it. Now the coil has gone out and it’s another $800. The response we received from the Houston rep was “things happen”. We are going to replace the Goodman with a better quality. We feel the Goodman is a piece of junk and don’t want to continue rebuilding it.

I was sold this Goodman Air Conditioner by Four Seasons heating & Air in Port Charlotte, FL. I have only had two years of use and after it wasn't blowing cold air I called 4 Seasons and in five minutes of inspection was told the compressor had blown out. They told me that despite the poor service of this unit, only parts were covered and they would charge $800 for the labor to reinstall these defective parts. I am80 years old, live in Florida and will have had no air conditioning in 90% heat for at least three days. This product was defective. I have been a homeowner for 50 years and have never had less than five years wear from any air conditioner. Goodman needs to be investigated.

We had our ac unit (inside and out) replaced a year and a half ago. Well, the blower motor has already died. After contacting my AC company come to find out the motor is covered but not the labor. So only 1 and a half years after spending 1000s of dollars to have a piece of garbage with a 10 year warranty installed in my home I now have to pay to have said garbage repaired. Goodman has gone out of their way to write a warranty that is essentially useless to the consumer and keeps them from having to back the substandard product they're pedaling. Pathetic experience. The only reason a company would refuse to pay labor to repair their product is their product is such trash that they won't stand behind it. Will not be purchasing anything from Goodman or Amana ever again. Will be having it removed and thrown in the junkyard as soon as I have the money to replace the brand new unit.

When we bought our house, we thought getting a new AC would be a good idea. The old one hadn't been properly maintained and summer was approaching. We had a new outside unit installed, plus new furnace (gas), and air handler. Everything worked great for the first two summers. The 16 SEER unit did a good job keeping up with the blazing Georgia heat, and our electrical bill wasn't too bad. 20 months after it was installed, the motor failed on the outside unit. The compressor was running, but the fan wouldn't turn.

In 2011, I had two Goodman split units (upstairs and downstairs) installed. With minor parts calls, for the most part they have worked OK. I purchased Goodman Goodcare Extended Warranties (10 year) coverage on parts and labor. It is Oct 2019 (8 years of operation) and the main floor outside unit 3.5 ton unit compressor failed. The largest HVAC vendor (also a Goodman dealer) in the area will only cover the parts but not honor the labor warranty. The answer back is that Goodman is either slow or never reimburses the dealers/vendors on labor and so the vendors won't honor it. I called Goodman for other HVAC vendors to call. From the list they provided of vendors, two are no longer in business, and the other says they will not honor the labor warranty either. :(

We purchased a 5 ton unit less than a year ago. Since then we have gotten a b1 error code more than 10 times. They say they know about the problem but that’s where it ends. We have replaced the board 7 times, the wiring harness 2 times, the fan motor 2 times. And now it’s out again. We’ve had to pay out of pocket each time for their problems. It’s now out again. When I call now their are very rude and won’t stand behind the product.

Last year, I bought a house that recently had a Goodman heat pump installed shortly before my purchase. Recently, I discovered the contractor had not installed the unit per Goodman's guidelines. I called them up to see if the installation was still acceptable, despite not being per their guidelines, or if I should talk to the contractor about re-doing it. I figured that if Goodman said it is acceptable, then I would drop the matter; if Goodman said it isn't acceptable, I would have more leverage in asking the work to be re-done.

4 years ago I had both inside and outside units replaced for peace of mind at retirement. Outside unit is a Goodman 4 ton and inside is a Miller furnace in a Modular home. This unit for 4 years has blown water into the plenum and soaked it so bad, I am sure it needs full replacement now. Then 4 years in a row the fine Goodman outside unit has failed in midsummer and is down again right now. It has had coils replaced and compressors replaced and is still under warranty, but when ac repair crew gets out here again maybe Tuesday, I am going to cut my losses and have this junk removed from my sight. It is still under warranty, but I see no reason to keep this unit in service.

We've bought our system just over 5 years. Went away on vacation to come home to 87 degrees in our home. The HVAC people came out and said that it was the compressor, and our unit wasn't registered. (GO FIGURE). So I proceeded to call about our warranty. I was told that the unit wasn't registered (which it was) and they will not replace the compressor. I got 3 prices on replacing the unit and all 3 were well over $1500. I wish now that I would have come to this page and seen all these negative reviews!!! Trust me. If you are thinking of buying this POS please re-think it...