Consumer Complaints and Reviews
Brought a unit from Goodman on 3/7/17. Installed the unit for my customer on 3/9/17. On 3/11/17 they had to evacuate from their home because of the smell because the heat exchanger is bad. Also the children got sick and the parents got headaches and had them for 3 days. Goodman said they couldn't give us a new heater and the homeowner no longer wants this furnace in their home. They do not want no tech from Goodman at their home. They want to be reimbursed. The Manager Michael ** was the most unsympathetic person I dealt with in my life. Instead of just reimbursing the homeowner he is making it difficult for them. He wants us to pay a tech from Goodman to deem it bad when we purchase the unit not even a week ago.
I will never recommend Goodman to any of my customers and homeowners and I have been doing heating for over 25 years and I know what I am talking about. Do not purchase a heater from Goodman. They didn't care about children getting sick and they had the homeowners without heat for 5 days and will not reimburse them with their money. I am appalled they only care about one thing taking money from customers. They didn't try to help at all. You will never see our business again. I also suggest to you Michael ** learn how to be a manager the way you handle this situation is uncalled for.
I own several houses and have had several Goodman HVAC systems (mainly heat pumps) installed. It's turning out to be a nightmare; chickens are coming home to roost! It's the same thing on nearly all of them--- leaking coils! After reading all these other reviews I am very worried!
3 TON Amana AC cost $6875!!! (this is a small ac) The compressor went out after 2 years. Date of purchase 2/25/14. Date replaced 6/22/16. This is for a small footage upstairs split level - rarely used. It's warranted for 10 years - but I had to pay $850 labor to replace it. They replaced with a Goodman, which is supposedly same manufacturer. One year later - it has gone out. Maybe they will replace it... but this product is far inferior and as costly as the top of the line Trane, Carrier or American Standard. Extreme hassle to replace even though it's warranted.
Circuit board sensor controlling defrost cycle failed and parts were ordered on a Tuesday for expedited delivery. A week later parts had not arrived and all Goodman would tell the repair company was that it didn't ship until Thursday. They had no explanation of why there was a delay in shipping, they had no way of tracking the shipment, they couldn't even say how it was shipped. After 8 days, they simply didn't care when or if it arrived. Parts have been reordered, but Goodman is no longer on my list for replacement consideration.
I just purchased a Goodman 3 ton 16 seer packaged unit. 9-10-16. It is in a weekend home. The unit shut down after just two days. A local dealer (Mills AC) sent out a tech. He told me that he was 100% positive the circuit board had failed. New one was installed and unit still does not work. Now they want me to pay them to come out again and Goodman has weaseled out of their warranty. This by far the worst pile of junk I have ever purchased and the Goodman service is the worst and Mills AC has no clue as to what they are doing. AVOID GOODMAN, PURE JUNK!!!
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In August of 2016 we had an A/C system failure, and decided to have a Goodman complete system with gas furnace installed. Not only was the overall cost much lower than some competitors, both A/C and heat have performed at a very high level from day one. Our home has less humidity, is comfortable, and we also enjoy the fan speed settings. The entire system is powerful and efficient, and we are looking forward to many years of comfort with it in our home.
I bought a Goodman M acvolt8/ 208/233 unit when I bought my module home Feb 2015. This came as a package deal. I have had to have a local authorized dealer out three times because the air conditioner will not work. Leak found at filter dryer and piston meter device. There is a clog in the system in the area of the clog. The unit was completely frozen. There was no Freon in the system. This system is LESS than two years old. The repairman also noted that the ductwork was not the proper size for the unit we have. I need to have the unit completely replaced and have the proper ductwork put in or I will continue to have this problem. Since the AC/HEATING unit came as a package deal through Taylor Made Homes and Destiny manufacturer I had no choice in what company they used.
I just got my furnace 2 years ago and the air went out, and now the furnace is not working. I am a senior citizen with 2 grandkids living with me. I am now using space heaters trying to keep the family warm during this cold time. We live in STL and I am willing to pay for the part but I don't see where you have the part in stock, B1282628S. What a Christmas! Can you help me?
So after reading good reviews and hearing good things about Goodman, I decided to fork out the money and pay to have a brand new Goodman heat pump packaged unit installed before winter gets here. Well needless to say that I'd much rather have my 13 year old unit back in. The HVAC service company installed a new 3-Ton Packed heat Pump in on the 23rd of November. It's been almost two weeks and already I'm very disappointed in this unit. Yes it may be a little bit quieter but it definitely does not get as warm as my York did. The funny thing is that they are both the same size.
I'm an engineer so I took my infrared thermal gun along with my Fluke Thermometer to record over a two day period what the min., avg.,and max. temps coming out the ducts were. This past weekend the outside air temp was around 42-45 deg. F.. This isn't all that cold outside but needless to say that having my thermostat left on 73 all weekend left for some warm to even bitter air temps inside the house. My house is basically a brand new house with all new dry walls and insulation.
After recording the temps, the lowest air temp the hvac pumped out was 64.8, the average was 78.6, and finally the max. temp was 96.8. Only 96.8? That is ridiculous for it being only 42 degrees outside. My 13 year old York heat pump unit would put out at least 110-115 max in that weather. Needless to say I will never buy a Goodman again after losing all the money that I have. I'm scared to see how cold it's going to be in this house when it is 0-5 degrees and snowing outside. I'm more than likely going to have to bite the bullet on this one and buy a whole new unit from York, Trane, or even a Lennox.
Let me start out by saying I'm a HVAC business owner for 24 years and I will no longer be installing Goodman equipment. The reason is that I've needed technical help on a few jobs in the last month and the Tech Desk was the worse I've dealt with out of any manufacturer. They were short, didn't give me many things to try and after I told them what I've already tried, they were like "I don't know". I kept asking them what other things I can try and they just repeated themselves giving me no new things to try. I've always had great help with other Tech help with other brands and they always helped me figure it out. But Goodman Tech help was worthless the 4 times I dealt with them. They all must really hate their job and take it out on the Service people that call in.
I've been installing Goodman on and off since it was Janitrol. They were helpful and nice years ago. I haven't had to call in for Tech help in years and man have they changed. The most arrogant, rudest ** I've ever talked to. They all need to be fired and hire new Techs and retrain them. Otherwise this company will fall within 5 years the path they are on. I see many other 1 star reviews on here which means this company's Customer Service sucks. Wake up Goodman and if you can't see all these negative reviews, you people in corporate are the dumbest people on earth and you deserve to fail. If I owned a huge company such as Goodman and I see all these negative reviews, I would do undercover calls and find out who all the filth and garbage is within the company and fire them. A new training regimen must be enacted immediately for customer service. New management must be put in place. Out with the old and in with the new.
We switched to a Goodman furnace 8 years ago. The company we bought from were very friendly as was the installer, who did a great job. Never had any troubles at all, just changed air filters every 3-4 months. But this July 2016 the coil went bad. The coil warranty was for 5 years, so missed out. After reading these reviews I guess we were fortunate and can't complain. Still would recommend.
Several years ago I purchased a Goodman central air conditioner through a local dealer. It was supposed to be high quality with a 10 year warranty. After several years the coil developed a very small leak and had to be replaced. I tried to get Goodman to replace it, but they told me that I did not register it correctly and essentially told me to **. After some quick research, I found out there is a class action suit against Goodman for knowingly selling coils with a defective design. Many customers have been stuck with these faulty coils. STAY AWAY FROM ANY PRODUCT GOODMAN SELLS. On the Goodman website it says IN LARGE TYPE "A name you can trust." Do not believe it. I understand that any company can make design mistakes, but Goodman is a very large company that could afford to stand behind their products, but choose NOT TO. Check out the consumer reviews. Goodman is VERY LOW.
After 3 years I needed to pay $2000. In repairs. Not the first time. 2016 broke down again. Needed the same repairs. I live in Florida and would be without ac for days in August. I was homebound after a hip replacement. So disgusted that I chose to replace entire system to avoid any more open-ended repair bills. I became a widow recently and could not afford this expense. Now I'm reading the terrible reviews about Goodman ACs.
I purchased this unit from a local contractor and have had 3 problems with it since installation. I had installer fix the first issue which he told me they would not charge me for. Unit was installed horizontally in attic and installers didn't know that when unit is installed this way condensation builds up in tube which won't allow heat to start up.
Their employees are totally incompetent since they never glued PVC vent and exhaust piping through roof. Primed but never glued. Stick a piece of pipe in and that's done. Crooked coming out the roof, which I had to have repaired with the unglued pieces of pipe. I'm afraid to check and see if they at least glued the pipe that holds condensation as that will eventually leak in time if that was also improperly installed. Now I had to have flame sensor replaced and unit is only 3 years old. Goodbye to Mensers Heating and Cooling and Goodman products.
Goodman offers a 5 year warranty. Our furnace is less than 2 years old and the igniters on both of my units are failing. The service company here in Colorado Allied - through Richmond Homes stated that Goodman will not cover the replacement of theses components. Nice! The last home I will buy from Richmond and the last Goodman that I will ever own!
We had a new Goodman AC installed in 2014. The warranty covers parts only after one year. The unit developed a refrigerant leak on a factory joint right at the equalizing tube. All the refrigerant leaked out. It cost over $600 to repair the leak (labor) and replace the refrigerant. Goodman does not feel they are responsible for any of this cost because it is not a part replacement. I feel that since their part failure caused the loss of the refrigerant, they should reimburse me for same. Needless to say I would never buy another Goodman.
We purchased and registered our 3.5 ton 14 seer package unit heat pump in June 2016. Oct 2016 our air stops cooling. We call the HVAC installers and they come out and the coil is leaking. We had to have freon and are now waiting on the new coil to be delivered. A new heat pump should last more than 3 months. We will be out labor cost and cost of freon. Since Goodman knows that this is an issue they should be bending over backwards to cover all cost associated with the coils.
I purchased my home in 2006. Since 2007 I have been having an issue with the unit not working properly. Every year there was something wrong, but because I was not home often I was not able to always request a service technician. As a first time homeowner, I feel I was taken advantage of by the repair company MARK-AIR, INC, because they never submitted for warranty repair service and never advised me to look into my warranty for the issues I was having, such as the Compressor Leak I had in 2009-2010. Then the fan/motor went on the unit and MARK-AIR, INC still didn't submit for warranty repair. Instead they charged me and it took me 3 years to get the fan replaced. During this time and to date I still do not have heat or A/C!
Then MARK-AIR tells me that I am out of my warranty. I called Goodman and the lady told me to contact Consumer Affairs because Goodman could not help me. I am not just unhappy, I am disgusted with the process and the thieves. This unit was a problem from the beginning and instead of rectifying the problem, they left me with it and now I cannot get help from Goodman. Why install a broken unit and not honor the warranty? Why am I about to go into another winter with no heat? I want a resolution to this matter and for someone to contact me. I need a compressor and I am not paying $1000 for something that was broken during the warranty period.
I thought MARK-AIR would look out for the customer and use the warranty option, but they chose to dig into my empty pockets! I have spent over $2000 in repairs and excessive heat/cooling bills because the unit is faulty, not fair to the customer. The unit is garbage!! It always has a leak. It really broke after the service technician did a pressure test. Model #: CPRT-30; S/N: 0603056767, Make: GMC.
Goodman selling their product for less than competitor. Motor from China. I had bad experience with their product. I bought first unit Sept 2014. First blower motor locked. I want replace with local dealer. They refused to honor warranty. I bought new motor. Paid from my pocket. You can wait at least two weeks. Get motor from dealer from Florida. AC wholesale is sell on online. Product travel from Houston to Florida then come back to Texas for me. Packing is not strong. Having dents while traveling. When you call online dealer for damages, they said you have 24 hrs to report. Last order I received have big O dents. This dent was from forklift moving merchandise and dropping from big truck. 100% were damage in their warehouse from forklift.
Number third order from Florida. Online dealer. Copper line hit with metal fan vibration got leak. No warranty cover. My company decided not to buy Goodman product period. They offer warranty but like take water from stone. Pay little more get copper evaporator. No motor from China. Simply everything make in China and they assemble in Houston.
Do not use this company for your AC unit. If you see the company you hired try to install a Goodman product STOP THEM!!! We have had our unit (installed brand new) for a little over a year. I live in FL, you cannot have AC, especially with a baby. Our AC froze and stopped working last night. AC company is here to fix it and it is going to cost almost $500.00 in labor. When Goodman made the unit they did not clean the copper properly and it is leaking. THIS IS THEIR FAULT! I called to see what they cover and they do not cover the labor at all, even if it is something they did wrong in the manufacturing process!!! HORRIBLE ATTITUDE AND NASTY WOMAN WHO ANSWERS THE PHONE. If you see a Goodman product RUN! Ours is not even two years old and it is a POS!!!
On October 27, 2009 I replaced my air conditioning and heating system. In July 2011 my compressor went out after only less than 2 years of use. On July 21, 2011 my compressor was replaced. The part was in warranty but the labor cost was $1200. I am very disappointed with Goodman selling a system that was defective. Serial numbers: **.
We purchased a new Goodman heat pump and new furnace. We have had nothing but TROUBLE from the heat pump. Faulty parts and leaking freon. It is costly to have to keep fixing a NEW heat pump. I wish I still had my old one but we were told we had to let them have our old system??? For what it cost to repair this NEW heat pump you could just purchase a NEW heat pump. This is crazy. Other heat pumps last for 20 years or more with no problems? I give up on Goodman heat pumps.
I purchased a heat pump in 11/2011 and then started to have a lot of problems in 2015. It was noisy running also. Then on 5/15 was my 1st service call and they found a hole in the coil which leaked freon. Had to be repaired and added freon. Then 4/2016 it stopped working completely. Another service call and they had to replace the compressor and defrost control unit. At least they were under warranty, but I had to pay for service call and freon. That's not cheap either. On July 8 warm air came thru vents. Serviceman had to add more freon and changed the schraders. More money. This lasted a week and back to warm air again. Another call another hole in coil and more freon. This lasted a month so now it's Aug. 2016 and I'm sitting here in my house with temp of 95 and outside temp of 98. I have so much money out for service calls and freon, that I've decided that I am going to have to buy a new heat pump when this one isn't even 5 yrs. old.
But with all the money going for repairs, I could have put in a new one. I trusted the dealer for the quality of Goodman products, but since all these troubles I've read all the unsatisfactory notations and I'm adding to it. In fact the customer service girl at Goodman hung up on me when I told her I would never recommend this company to anyone. How's that for rude employees!! I would like to get some of my money back if it's possible. I wrote to Goodman asking for this, but I doubt if I will because they don't care. They don't even make my model anymore, so it must have been bad to begin with. I hope other people read the reviews about Goodman before they purchase anything and don't buy from them. Model #GSZ1302471 serial #1107701356.
Had a GPC14 unit installed in 2013. After 36 repair bills Goodman installed a 2nd unit and 3 months later it's down and frozen. I paid for a 10 year labor and parts warranty with one hour air in South Florida and when we called to have the 2nd unit repaired they said we have to pay for labor. No way. Beware of Goodman. It sucks.
We purchased a Goodman system almost 2 years ago. It has been nothing but trouble! We have had to have it worked on 6 times & am sitting here waiting on the repairman now. My husband has a bad heart & is not supposed to get too hot–well when your system will not work–what are you supposed to do? Companies are not held accountable for what they sell anymore so they do not care if the product works when you spend your hard earned dollar for their items! I do not recommend you buy a Goodman system!
I bought a new Goodman system in February and it hasn't worked correctly since - the coil went bad after a few months which caused the system to freeze up. I had the freon replaced and refilled - waiting for new parts and have to pay $500 for service calls. My wife has MS and needs air conditioning to maintain her condition and Goodman has done nothing to get this fixed with the dealer here and we have no AC and it 90+ degrees. This system cost over $5k to install and is a piece of crap.
We purchased a new home in 2010 that came with a 4 ton Goodman and we have had nothing but problems with the Goodman. The first year alone the condenser went out, costing us out of pocket for labor due to only the part being covered... not to mention having to add Freon twice a year due to leaks that can't be found!!! Our fan motor, compressor x2, and regular motor have all been replaced costing more than the unit itself!!! I am now waiting on the repair guy AGAIN due to my home going from a comfortable 72 degrees to satan's kitchen (95). Someone has to be held accountable for the poor workmanship on these units... Very displeased with my AC unit!!!
Our air conditioner is a Goodman/Amana and it is less than three years old and it is over 90 degrees in our home and I cannot get ahold of the installer. I had to call a different 24 hour company because it is a Friday night and it cost $150.00 for him to tell me that the Compressor is completely fried. It blew out the wiring harness and was burned up. He could smell the burning wiring as soon as he approached the unit and pulled the breaker! This could have burned our house down the tech said.
Now the question will be, why did this burn up?? From all of the postings and class action lawsuits I have read (too numerous to even believe), I believe that the coil must be leaking. My furnace is also the same age and is sitting in a lot of water. I want a new units and feel my Hvac company knew about this all along (Hvac dealers, techs, and contractors have been publicly complaining about the defects in Goodman units sold since at least 2007). I read that Hvac companies were going to be given $300 per unit to cover cost associated with the problems to avoid losing business and Goodman never did compensate consumers for their losses. I am so furious with my Hvac guy as we bought the same pair (AC/Furnace) for two homes. What now!
My advice would be NEVER, EVER buy any Goodman product. The company should pay damages to all of the consumers for taking advantage of them. To offer a 10 year parts and lifetime compressor warranty is the only way they can sell their awful products. I hope that my Hvac company stands behind what they have sold me which is a piece of junk. It will take a house burning down and someone being injured or killed before anything might get done. In the meantime - spread the word and never let anyone else be taken advantage of by Goodman! Or even worse - burn up in a fire because of these units.
I also want to add that after the install of the new AC and Furnace, my Ameren Electric bills are over $400 a month in comparison to our old systems - our bills were always in the $200 range. It is working so hard to cool the house and remove the humidity that it runs so much and is so energy inefficient. This whole situation is criminal at best!! The new tech said that his company would never install a GOODMAN!
Model ARUF486016BA Air handler. In this blog, I am not suggesting that you have to buy the very best and most expensive air-conditioner on the market, but just beware of doing business with Goodman. All of us who have owned homes and had to incur the expense of a new heat near unit are typically replacing units that are 15 to 20 years old not 7. I bought the Goodman 4 ton heat pump in early 2008. In 2010 I had a refrigerant leak so I called my repair company and they informed me that the evaporator coil which is the main coil in the air handler was bad and had a leak. He informed me then, that this was a very common problem. He had the coil replaced under warranty which I was shocked he did not cover the labor and $500 later my AC was working.
About a year ago my AC wasn't cooling so I called the company and they came in and put some Freon and it and told me once again the coil was leaking. I asked them if they could get a hold of Goodman and/or the distributor to see if they would replace the old part once again they said no. I had them charge the unit up at $150 and it bought me another year. I just priced repairing the unit and it will be approximately $1200. I figured I would call Goodman and see if they would potentially replace that product once again given the class-action suits that I've seen on the Internet and unhappy customers all over the United States. I spoke to the first line of communications and she informed me "know there's nothing we I can do" and I should just replace the whole unit. My question of her was "do you have $5000 to spend on a condition of your house?"
I spoke to a supervisor this morning and pleaded my case and she had the audacity to say "the evaporator coils may not have been installed properly or they're not in a safe environment for our products." Really! The repair company that I've been dealing with for so many years told me they haven't sold Goodman products in a few years because of the problems they had. It is very interesting that pretty much the only AC units on eBay, Amazon, and Craigslist are Goodman units. I am going to replace my unit with another brand and one thing I learned is you don't have to spend top dollar on the unit, but to do have to do your diligence and feel comfortable with the manufacturer of the product. Shame on you Goodman Corporation for peddling that junk. No wonder there are class-action suits out there.
Seems like I have a common problem with several consumers that have purchased a Goodman HVAC system. I built my house in 2009 and the builder installed 2 units, upper and lower. Every year I experienced issues with both units. We had to replace the coils and fan in the lower unit, we have to add Freon every year, $500+ because the units stop cooling. I've spent well over $3000 for parts and labor. Now, looks like the upper unit continues to fail and the Goodman customer service department acts like the company has no concern for a resolution. My warranty expired after 5 years, because I too never received registration papers for an extended warranty.
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