Goodman Manufacturing Reviews

Installed furnace 2 years ago. Our tech determined that the blower motor went out. This part is unavailable within a 200 mile radius of us. So it’s being shipped from the distribution center. They will not expedite emergency delivery. It’s going to be another entire week before we receive the part. This part should be sent via overnight. It is 6 degrees here and we have no furnace That’s totally unacceptable!

Our furnace was blowing only cold air (only 2 1/2 years old!). The technician, very nice guy, said we needed a new heat exchanger and said he did what he could for a temporary fix and sold us a carbon monoxide detector because the situation put us at high risk. 5 weeks later and the part is backordered.... from the manufacturer!! We can't even run the furnace at night and we currently have sub zero temps with wind chill. Now we're worried about our pipes freezing. Waiting for an update from Answer Heating & Cooling to see if they can tell us when the part will arrive. It looks like we will be ordering a new furnace (to replace a new furnace) and it won't be a Goodman. I gave 2 stars instead of 1 because the service technician was so nice.

Bought a Goodman GPHM. It has been the biggest piece of junk ever. We have a warranty and have replaced almost Everything EVERY part on it! Especially the condenser multiple times. RUN FROM THEM! It’s less than 10 years old! The first winter we had to repair it!

We had a 3 ton and a 2 ton Goodman heat pumps installed by our builders subcontractor. We moved into our home in April of 2019. It is December of 2025 and both units are bad and in need of being replaced; coils are bad. To replace both coils, it will cost us in excess of $7,000.00 and then we were told we would not be given a warranty because Goodman coils are notoriously bad. Home owners beware!!! We are not going to throw good money after bad. These units have only lasted approximately 6 and half years. Then when calling the installer the units only have a five year warranty. Homeowners are supposed to complete paperwork in their Homeowner package which my husband believes he did and we have no proof to show the warranty was extended to 10 years. You do not want a Goodman unit or units for your home. This company is owned by Daikin. Homeowners Beware!

Garbage products & company. The units don't even last per the warranty. Once it's under warranty if any part needs to be replaced it takes them 2 weeks or so to ship it. Making sure that in order to avoid that possible huge problem you are forced to buy another unit. The warranties are not worth the paper they're written on. It's been this way for years. IMO upper management are criminals & should be put in prison for fraud.

We had a Goodman furnace installed several years ago, and we freeze all winter. The installer claimed it was due to air drafts causing the furnace to constantly run. We had the air drafts plugged and insulated. The furnace runs nonstop, blows cold air, and never heats the house any warmer than 55 to 60 degrees. I wish we had the money to have another furnace installed because the Goodman furnace is not good. It does not work properly and does not heat. It blows cold air and runs nonstop. I hate my furnace and pray to God he finds a way to get us a new one.

Our model was installed in 2016. We grew accustomed to having a technician come out almost every summer to do some repair. But at this point our coil is leaking, and the tech said, it's not worth it. 9-year-old air conditioner needs to be replaced!

Our Goodman a/c unit new in 2018 is a true nightmare, we have it professionally maintained twice a year/ so far the A Coil in the air handler gave out... 3 relays... 2 transformers. STAY AWAY from this company!!!

I purchased a 5 ton Goodman AC unit in 2018 and had it installed by a professional AC technician but 7 years later it stopped blowing cold air and called a reputable company to find out why and after troubleshooting the system it was discovered not the evaporator coil was leaking after only 7 years and that is a main part of the unit and even though the part was covered under the warranty the troubleshooting maintenance and insulation cost me $1,500 on a 7-year- Goodman AC unit, It did operate well up until it didn't and it shouldn't have failed after only 7 years.

GOODMAN IS ABSOLUTELY THE WORST. They mess up extended warranties and refuse coverage! I called to speak with a customer service rep regarding my extended warranty in my contract. They refused to discuss with me! I kept trying and to no avail would anyone speak to me regarding my extended warranty. I do not recommend GOODMAN DAIKIN. ALWAYS A PROBLEM. STAY AWAY, FAR AWAY!