Goodman Manufacturing Reviews

We had a 3 ton and a 2 ton Goodman heat pumps installed by our builders subcontractor. We moved into our home in April of 2019. It is December of 2025 and both units are bad and in need of being replaced; coils are bad. To replace both coils, it will cost us in excess of $7,000.00 and then we were told we would not be given a warranty because Goodman coils are notoriously bad. Home owners beware!!! We are not going to throw good money after bad. These units have only lasted approximately 6 and half years. Then when calling the installer the units only have a five year warranty. Homeowners are supposed to complete paperwork in their Homeowner package which my husband believes he did and we have no proof to show the warranty was extended to 10 years. You do not want a Goodman unit or units for your home. This company is owned by Daikin. Homeowners Beware!

Garbage products & company. The units don't even last per the warranty. Once it's under warranty if any part needs to be replaced it takes them 2 weeks or so to ship it. Making sure that in order to avoid that possible huge problem you are forced to buy another unit. The warranties are not worth the paper they're written on. It's been this way for years. IMO upper management are criminals & should be put in prison for fraud.

We had a Goodman furnace installed several years ago, and we freeze all winter. The installer claimed it was due to air drafts causing the furnace to constantly run. We had the air drafts plugged and insulated. The furnace runs nonstop, blows cold air, and never heats the house any warmer than 55 to 60 degrees. I wish we had the money to have another furnace installed because the Goodman furnace is not good. It does not work properly and does not heat. It blows cold air and runs nonstop. I hate my furnace and pray to God he finds a way to get us a new one.

Our model was installed in 2016. We grew accustomed to having a technician come out almost every summer to do some repair. But at this point our coil is leaking, and the tech said, it's not worth it. 9-year-old air conditioner needs to be replaced!

Our Goodman a/c unit new in 2018 is a true nightmare, we have it professionally maintained twice a year/ so far the A Coil in the air handler gave out... 3 relays... 2 transformers. STAY AWAY from this company!!!

I purchased a 5 ton Goodman AC unit in 2018 and had it installed by a professional AC technician but 7 years later it stopped blowing cold air and called a reputable company to find out why and after troubleshooting the system it was discovered not the evaporator coil was leaking after only 7 years and that is a main part of the unit and even though the part was covered under the warranty the troubleshooting maintenance and insulation cost me $1,500 on a 7-year- Goodman AC unit, It did operate well up until it didn't and it shouldn't have failed after only 7 years.

GOODMAN IS ABSOLUTELY THE WORST. They mess up extended warranties and refuse coverage! I called to speak with a customer service rep regarding my extended warranty in my contract. They refused to discuss with me! I kept trying and to no avail would anyone speak to me regarding my extended warranty. I do not recommend GOODMAN DAIKIN. ALWAYS A PROBLEM. STAY AWAY, FAR AWAY!

We bought a brand new unit from Goodman and it was a lemon. It didn’t work from day one, it was out of freon and others things. We told them about it. They kept wanting to fix it but it never worked. It took us days to get them to give us a new one and finally they did but made us pay the installment again. They refused to pay. They were so unprofessional. They refuse to talk to us personally on the phone. I want my money back for the installment and I will never buy from them again.

The unit worked ok then totally went out. The replacement parts weren't available, they had to get from manufacturer. First manufacturer stated a week, then 2 weeks. Now 3 to 4 weeks. I live in Texas and the inside of house can get to 90/95 degrees. We had to purchase 2 portable units just to make the house bearable. This is ridiculous for a fairly new unit. I would not recommend to anybody.

I purchased a Goodman heat and air unit 6 years ago, it has been nothing but a money pit since day 1, change of the seasons something always breaks, going into first winter heat exchanger went bad first summer leaking freon and capacitors went bad every time it's anywhere from 200 dollars or more, I have almost bought the unit again in repairs, the leak was covered by the so called warranty, but other breakdowns was paid out of my pocket, if you're thinking about a Goodman central heat and air unit don't, here it is 90+degree weather and guess what now it won't cool again.