Goodman Manufacturing Reviews

I 100% do not recommend any Goodman products, avoid at all costs!!! We had our brand new HVAC system, dual heat-pump installed a couple of years ago. The air conditioner stopped working almost a year ago, the heater stopped working. No technician has been able to fix our air conditioner, they say everything looks right, but it won't work. They're not sure if it will even be covered under a warranty. Goodman will not answer their calls, puts them on hold for over 1.5 hours each time they try. Goodman won't even respond to me, they say they don't talk to customers directly. Our newest HVAC person said they would never recommend Goodman to anyone.

I’ve had a 5 ton package unit for 10 years. The unit has been worked on every year for refrigerant leaks and bad capacitors. The evaporators in these units are complete trash. I’ve spent several hundred dollars having this unit repaired. Recommend spending a couple hundred dollars more and buy a better manufactured unit. Complete waste of money and trust.

Our new Goodman HVAC heat pump was installed in Jan 2025 at our Texas home replacing a 2009 Goodman model. This new unit vibrated with a loud bump thump every 15-20 secs. We could not sleep with it on and turned it off at night. The drum on the air handler was unbalanced, not installed properly at the factory. In April, our home warranty company techs got a new drum and finally had it replaced under warranty after 4 months of phone calls, pictures, videos with sound sent via our home warranty company to the Goodman Service Center. It cost an additional $250 for labor to install the new drum. The techs had problems getting the drum balanced in the housing. After 4 tries they finally were able to level it and screw it down into position. No more shaking the floor above it and in front of it.

Soon will be 4 months after Goodman HVAC was installed, not working properly from first day. 5 different technicians cannot fix the unit. Dripping water evaporated outside of pan, keeping filter always wet and out of filter too. Living in Florida, getting dangerous increases mold formation. Installers sent me to manufacture company and they sending me to installer, refusing to help, probably waiting warranty to expire…. I do agree that was a huge mistake choosing this manufacturer.

We purchase a 4 year old house with 2 Goodman heat pumps. The day we did the walkthrough one AC was broke, the fan on the condenser froze up. In 13 months we have had the following parts go bad: reversing valve, 2 inside two speed motors with modules, two contactors, a circuit board, and the other compressor fan motor burnt up. The repairman said the inside evap coil on one unit had been replaced, but not disclosed by the original owner/builder. I am 58 years old and have owned many homes, sometimes 2 at a time. I have never seen any AC break as much as Goodman.

I've had several Goodman units, including package units and split systems and a furnace. I have 2 now, installed in April of 2018 and my sister has one. The only problem we have ever had was the capacitors going bad. After replacing the 2 in 2018, and talking to techs who sounded like used car salesmen, I went to HVAC tech school full time for a year to make sure I wasn't getting ripped off. I also took the Light Commercial Refrigeration class the following year, graduating both times at the top of the class and becoming N.A.T.E. in both as well as EPA 608 Universal level certified.

Piece of crap units, two out of three units for a new build. Multiple problems that cannot seem to be addressed by the installer. Two years after move in, and 20+ repair trips by the installer, no luck.

Don't believe Goodman's warranty. Their local distributor charged me $75 for processing the order for the warranted part. Not only is this unethical, but probably illegal as well since it wasn't disclosed upfront. Buy from a reputable manufacturer.

I purchased my Goodman heat pump in 2021. It’s been a great performer up until mid-2024, when it quit cooling. The unit has a 5-year warranty on parts, and I called a repairman to fix it. Due to either poor design or poor installation of refrigerant piping, the lines rubbed together until the metal failed and a pinhole formed, letting all the refrigerant escape. I would think, since it was manufacturer error, Goodman would cover costs, but don’t let their warranty fool you. They refused to pick up the tab, only parts are covered. Their inferior quality control cost me $688 to patch refrigerant line, and replace gas. Hopefully, the patch holds! Buyers beware.

Goodman is nothing but problems. From the reliability to their customer service. I purchased two units less than two years ago and the HVAC installer had to come onsite for both units more than a dozen times. Controller issues, compressor issues, drain pan issues and numerous system failures. Daikon Industries purchased Goodman in 2012. I read where their warranty was better, yet I have yet to get any support nor has my installer received any support. If you want problems, Goodman will deliver.