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Goodman Manufacturing
Goodman Manufacturing
Overall Satisfaction Rating
1.35/5
  • 5 stars
    5
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    0
  • 1 stars
    40
Based on 46 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Goodman Manufacturing

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236 Goodman Manufacturing Consumer Reviews and Complaints

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Verified Reviewer
Original review: June 21, 2018

Goodman compressor just went out and had to be replaced. Original paperwork listed a 99 year warranty on compressor. The company that installed it in 2007 is no longer in business, and when I contacted Goodman, they said the warranty was through that company, not them. Sounds like Goodman doesn't stand behind their product!!? Talked with another Goodman supplier and they also suggested contacting Goodman directly. Will NOT recommend them at all. Anyone have suggestions on what else to try to help get financial relief?

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Verified Reviewer
Original review: June 20, 2018

So we went with a Goodman Heating and AC unit for our house. We have had nothing but problems with the unit for the past 3 years (the unit is 4 years old). The total in repairs is almost as much as we have in the unit. I would not buy a Goodman again. When we asked Goodman to help us get the unit replaced, all they wanted to do was give a $300 discount off a $3500 unit. Wow. I think I have learned my lesson with them. We will now have the Goodman unit replaced with a better quality unit from another competitor. Very disappointed.

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Verified Reviewer
Original review: June 20, 2018

This unit was installed almost 4 years ago - brand new unit. The coil needs to be replaced. When they do the repair, I will lose all of the freon in the system. The freon is not covered under the warranty and it doesn't matter that the reason I am having to replace the freon is due to a mechanical problem. I have to absorb the cost to replace freon, service call and labor to replace coil out of even though I have a warranty to go with the unit. It is a $1200 repair bill for a product under warranty. When I spoke with Kristin from Goodman she informed me that Goodman can't help because they only cover the parts and the reason they only cover the parts is because they don't install any of the units. It makes no sense that I need to pay to replace the freon that is lost due to a mechanical issue. I will never recommend Goodman to my friends.

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Verified Reviewer
Original review: June 6, 2018

I have a Goodman AC unit that is barely 2 years old. Back in November 2017 my coil went bad and lost all coolant. Had to wait almost 2 months for a new coil since it was on backorder. The new coil was installed in January of 2018. Roughly a month later, the float switch died and had to be replaced. A week or two later, the blower died. This also had to be replaced. It is now June of 2018 and the six months old coil is leaking AGAIN! It will cost around 800 dollars to fix AGAIN! Since both coils failed and caused the air handler to freeze up, I now have water damage in the air handler cabinet. Mold is now growing and had to be removed. The air handler cabinet will have to be replaced as well since the insulation is now damaged. With this new repair, I will be $2,000 dollars in the hole on a 2 year old system.

Goodman seems like they have poor quality control for their systems and refuse to help. I called the manufacturer and they blame the installation company and to contact the distributor about any complaints. Since the parts keep failing, I would say it's the manufacturers fault, not an installation company or distributor. They also have poor customer service. The person I called was Debbie. She was very rude and not helpful at all. She seemed like she didn't want to hear my complaint and not help me. She told us to call the distributor and that was it.

With poor quality control and poor customer service, I would have to say this is, by far the worst company I have had to deal with and never will again. Reading all the reviews on here, I am starting to consider legal action against GOODMAN. There has to be some laws protecting consumers against such practices that GOODMAN conducts.

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7 people found this review helpful
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Verified Reviewer
Original review: May 21, 2018

This unit was installed 16 months ago- brand new unit. The Freon line rubbed against another line due to the horrible design of the unit and caused all of my Freon to leak out of the unit. Which, I had to replace out of pocket- even though I purchased a warranty to go with the unit. When I spoke with Caroline from Amana (Goodman) she informed me that the defect had nothing to do with the unit itself, but that the defect comes from poor installation.

I have seen the design of the inside of this unit, and it absolutely came from the manufacturer defective. This is even a known issue, and when I told her that I was aware of it, and the class action suit brought against them, she repeated again that this was due to an error from the installer. Even though- Goodman changed out the design of this particular model sometime after I purchased it.

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9 people found this review helpful
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Verified Reviewer
Original review: May 8, 2018

Goodman is not so good. We are new homeowners who luckily purchased a home warranty, and so repair was covered at least! Turns out this Goodman Split System Model GSH130301... was already replaced at tail end of the 5 year warranty. This replacement unit is under six years old, and been serviced for an Evaporator leak, freon replacement just 9.5 months ago, and today a capacitor was replaced as well as freon leak replacement... As it was totally empty. Based on our limited experience and other reviews, glad we purchased the coverage. Suggest if you are purchasing an existing home with a Goodman Split System unit, to do the same. Will be saving our pennies to replace this system after our first year here.

13 people found this review helpful
Verified Reviewer
Original review: May 8, 2018

Bought my unit 3 years ago, last year the motor went out, this year the coil is bad. We live in AZ, and the parts not in stock, haven't had A/C for over 2 weeks now, I do not recommend Goodman. Great the parts are warrantied but not the labor so all the labor has come out my pocket and that's not counting the inconvenience of having no A/C for days at a time, this year no A/C for over 2 weeks just waiting on the part to come in. Ridiculous. I thought there was a Lemon Law if the unit is bad it gets replaced. This unit is was suppose to be reliable, nope just affordable but not really as labor comes out of your pocket.

Never offered an Extended Warranty otherwise I would have bought like I do on all of my other appliances etc. Thanks Goodman for the poor quality and unreliability and slow service. Struggling single mothers I feel for you, or the elderly on fix incomes, we expect things to work as they should when purchased new, if not make it right and stand behind your brand. Not a happy customer, money and a lot of my time wasted on an unreliable product.

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14 people found this review helpful
Verified Reviewer
Original review: April 24, 2018

Unit GPH1560M41AC: My coils are bad in my unit. Unfortunately for me my warranty expired on 11/26/17 and since I haven't had my air on since November I did not know I had any issues with the air. I am now about 4 months out of my warranty. I called Goodman thinking that they may be willing to offer a concession or discount to me so I would not have to pay the full price of $854 for the part to replace. I explained that I have always been a loyal Goodman customer. The last 3 units I have purchased have been Goodman.

Goodman is unwilling to assist with anything, I figured that they may at least offer a concession or discount off of the part being just 4 months out of warranty as most appliance companies usually do. Goodman had a opportunity to keep a loyal customer but now they have totally lost one. I should not be having an issue with a unit that is barely 5 years old and Goodman should try to take better care of their customers. I won't ever buy a Goodman or any brand associated with Goodman again... they just lost a loyal customer.

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19 people found this review helpful
Verified Reviewer
Original review: April 19, 2018

Had the Goodman DSXC18 AC condenser installed with a matching Variable speed air handler and after research and vetting a qualified installer I am very happy with the value, efficiency, overall performance of the Goodman product. Would suggest this product to anyone looking for a great value, warranty, and performance. (As long as they have a qualified technician installing the product).

18 people found this review helpful
Verified Reviewer
Original review: April 10, 2018

I purchased the Goodman 16 SEER compressor unit. The very first time that I turned it on, it would not run. Doesn't hold refrigerant. I contacted the company, and they said that if I hire a company to fix it, they will supply any faulty parts, but they will not cover any labor. However, the unit is BRAND NEW and just installed and never run. This is extremely bad quality control in manufacturing quality control and very callous customer service.

22 people found this review helpful
Verified Reviewer
Original review: April 6, 2018

Heat pump 4 years old - spent 2500$ in repairs already. The very first year, we had to replace the condenser, the second year, the coils, the third year we have had to replace the tubing soldering. The parts are warranty but the labor is not, it has costs us 800 to 900 dollars a year. We have called Goodman and they say, the parts are under warranty but we are responsible for the labor to repair these parts. I have asked that extend our warranty or replace the unit. I can get no help. There is no logical reason for the major items in a brand new unit purchased in 2013 have so many bad parts. Customer service is HORRIBLE, no help at all. Registered 4/9/13, Serial #1210586748, Model gph1348h41, Dealers name Connell's heating and A/C.

19 people found this review helpful
Verified Reviewer
Original review: April 3, 2018

Replaced my outside AC unit in 2014. Original unit lasted 15 years. Inside unit still going at 20 years with regular cleaning. Regular AC guy, John **, recommended a Goodman outside unit. In 2016 compressor leaks and John replaces it under warranty charging me labor at $75 per hour for 14 hours to pick up and install (ripoff). In 2017, the warranted replacement compressor is leaking. Replaced under warranty and same install cost. I had to use John as he had purchased the unit and could only do the warranty. Never again will I fall into this trap. The outside unit has now cost me $4500. I could have replaced the whole system with a reliable system for that expense, which I have to do now in 2018.

So after just shy of 4 years a 4 ton a/c and heating outside unit needed service and Freon added two times (2016 and 2017). The tech I called out today showed me oil leaking from the condenser too. The freon was gone. At least with a whole new unit I will switch from R22 to R14 freon. So no more C & J Repairs and Services Inc to service my AC and never again a Goodman AC unit.

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24 people found this review helpful
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Verified Reviewer
Original review: March 3, 2018

Had my evap coil replaced in 2015 because the refrigerant leaked out. In 2017, the replacement coil was leaking. The compressor also crapped out. Had to use portable AC units until now when I was able to finally get this Goodman crap replaced with Carrier. Never will buy Goodman again!

21 people found this review helpful
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Verified Reviewer
Original review: Feb. 15, 2018

After only 2 years, the 3 ton a/c and heating unit needed service and Freon added. Now, after only 10 months, the unit once again is not cooling. The initial diagnosis was that it needed more freon, not it needs a new condenser. I will never, ever buy another Goodman and if you are smart, neither should you. A $4000 unit should at least give you carefree service for 5 years more. I am going to contact Goodman and see what they have to offer.

26 people found this review helpful
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Verified Reviewer
Original review: Feb. 11, 2018

I purchased a Goodman ductless mini split heat pump. It was installed by a professional installer. The compressor stopped working after about 5 years and 2 months. Assuming the unit had a 10 year warranty, I contacted the company. Upon doing so, the customer seemed to enjoy telling me that the unit only had a 5 year warranty. I then attempted to contact a company to repair the unit, and found it difficult to find a company that worked on the Goodman brand. I was advised that Goodman was not a good unit and it would be less expensive to replace it with a Mitsubishi unit, which I intend to do. I will never do business with Goodman again.

13 people found this review helpful
Verified Reviewer
Original review: Feb. 9, 2018

I bought two Goodman sir conditioner units in 2011 and 2014 for two separate townhouses. After only three years on each unit - coils needed to be replaced. Cost $700 each time. Wrote to Goodman and they would not reimburse. DO NOT WASTE YOUR MONEY ON GOODMAN!

20 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Feb. 7, 2018

I got my 3 ton 14 seer heat pump unit 2010. Had to have leak repair in 2012 and refill gas. Have had to add gas every year since. I was told by two technicians I had a leak in my coil. They have been unable to find a coil. Now my compressor is shot. They can find a compressor but not coil. I still have two years left on warranty but can't get coil.

20 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 30, 2018

When this unit Goodman heat pump model GPH144841AC was about one year old it developed a major leak causing all the refrigerant to escape. It cost $500 to have someone repair the faulty factory solder joint and recharge it. Since I installed the unit myself Goodman will not honor any warranty. It is a self contained unit that I did not even open up so there was no way I could have damaged the inside of the unit. About two years later the main power relay failed and I had to replace it.

This past Spring, 2017, I found it low on refrigerant and I added about 3 pounds and it worked correctly up until a few days ago even cycling off during some 28 degree weather (so it had refrigerant then). Yesterday I noticed it was running on emergency heat and checked it this morning. Not a pound of pressure. Apparently the small leak became a big leak. Again since it is a self contained unit it must be a factory fault. I'm hoping it is something that can be easily fixed, but I'm going to start saving for a replacement and it sure will not be a Goodman unit. They are junk.

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16 people found this review helpful
Verified Reviewer
Original review: Jan. 30, 2018

I had a gas leak the first season (2011). I went without heat for one month as the Gas Company kept turning off my Goodman unit. Dayton Services tech came out 4 times but could find nothing. A neighbor found the leak and they came out and fixed it as I had taken a picture of the leak. Next season the Amana a/c went out and Freon put in. Skipped a season and next year the a/c went out again and capacitor and freon added. Skipped a season and same thing again--Freon and capacitor. I am 83 and didn't want to go through the heat and bought a window unit in anticipation of next breakdown in summer 2018. I called and wrote Goodman (in Houston) along with pages of documentation. No response. Mainly sarcasm. No response from Dayton. Paid $5,000 for the unit. I'm supposed to have 10-year warranty and service!

14 people found this review helpful
Verified Reviewer
Original review: Jan. 28, 2018

I bought a new Goodman AC unit 8½ years ago. I was smart to buy the 10-year labor & parts extended warranty at that time for just $198, as the coil failed this past summer, and my contractor indicated it would have cost me $3500 to fix. While I was thankful I had this extended warranty, and that Goodman honored this warranty, the coil should NOT have failed after just 8½ years. Would I buy again or recommend a Goodman? Not a chance.

19 people found this review helpful
Verified Reviewer
Original review: Jan. 25, 2018

First off I want to say that customer service is not up to par, they are rude and treat people as if they don’t care what you have to say. I was talked down to as if I’m ignorant when trying to explain that a defect in the quality and build of the unit isn’t good and that a unit less than 2 years old should not be having $700 plus work done on it due to a manufacturing issue and missed quality checks. This company is horrible and do not care how they treat customers not the quality of their product. Therefore this will be the last product I own and I would stray far away from this brand and company.

18 people found this review helpful
Verified Reviewer
Original review: Jan. 1, 2018

Poor equipment (Furnace and ac unit). Not dependable. Now owned by CHINA! I am a contractor and will not be selling their equipment anymore. Too many problems with new equipment and company does not stand behind their product! Buy AMERICAN OWNED AND MADE!

19 people found this review helpful
Verified Reviewer
Original review: Dec. 22, 2017

So my house had a 12 SEER TRANE on it for 18 years and still going strong. I decide to get a 5 ton 16 SEER to save energy. What a mistake. Goodman 16 SEER installed November 2010, 3 years later lower TXV goes out, and I was informed that installer did not file warranty papers so no warranty. $800 repair then 6 months later upper TXV goes out another $800. Now 7 years later compressor goes out. $2000. Had I bought an American Standard or Trane I know I would not have this problem. Learn from what you read here. DO NOT BUY GOODMAN.

18 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Nov. 17, 2017

Some gangster AC guy installed a Goodman ac unit outside my house 2 years ago. Already then he did not seem to know what he was doing because the coils were freezing up inside the house shortly after installation and he had to come back 3 times. He charged us $3000. We are not experts and noticed the unit he installed has the worst energy efficiency by far. Now two years later, it is not working and Freon is leaking out of the coils. I called him and he argued with me that "he has been in business for 30 years and I don't know about technical details". Needless to say, he is trying to get rid of me and my complaints because he spent the $3000 a long time ago. Another ac guy told me I need a totally new unit outside AND inside because the two are not compatible. Great! Everyone is just trying to fill their bank accounts. He told me it would cost me $900 if I wanted him to recharge the Freon. Please help. I am freezing!!!

20 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Nov. 16, 2017

I bought a new Goodman ac unit. From day one I knew there was a problem. It would never go below 76 d F. I called Goodman who sent out a tech. He found nothing wrong. I then hired a ac company to inspect the unit. They found it had leaked ref. GOODMAN said they would replace the coil but I will have to pay for the labor at a cost of $1100. After paying $3400 for the new ac this is a rip off. I AM BEGGING YOU DO NOT BUY A GOODMAN. THEY ARE PURE JUNK.

25 people found this review helpful
Verified Reviewer
Original review: Nov. 11, 2017

I have 2 Goodman AC units for my house and both were installed 5 years ago when the house was new. 2 weeks ago my unit stopped cooling and I had a tech come to check it out. Found a Freon leak in the evaporator coil. He said those coils are on backorder and we could try to service it but it may rapidly leak down again. I decided to try that since the coil is on backorder which cost me 580 bucks.

One week later the unit stops cooling because all the Freon leaked out again. I called a different AC company to send out a tech to verify where the leak is coming from and he confirmed the evaporator coil is the problem. I still have warranty but it is going to be 4 to 6 weeks to get the coil from Goodman. Yep, 4 to six weeks of no AC on my 2nd level because the part is back ordered. Are so many of these coils failing that they can't manufacture repair parts fast enough to keep up with the demand? It would seem so.

Now keep in mind that when the new coil comes in FOUR TO SIX WEEKS that I will have to pay to charge it with Freon at a cost of about 500 dollars. The unit is covered under warranty against manufacturing defects... the Freon leaked out because of a manufacturing defect so a reasonable person would think the Freon would be covered under the warranty repair. Nope. Since new I have had to replace 2 capacitors, a contractor relay, and a blower motor so this coil issue is not the first troubles I have had. As I am sitting in Florida with a broken AC and 4 to 6 weeks on getting it fixed, I can say with certainty that I will not ever buy a Goodman product again.

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21 people found this review helpful
Verified Reviewer
Original review: Nov. 9, 2017

3-ton package unit, 16 SEER - Shortly after the unit was installed, we noticed water draining on our wooden deck. The unit was not placed on our deck, but it butted up against it. This was in June that it was installed. It is Nov. 9, 2017, and it is still drenching our wooden deck when the air conditioning is on. The company has tried everything they know to do, and they have spent hours and hours and hours here with many calls, 12 different techs.

The guy yesterday and another tech said the unit is a poor design. The insulation was removed and was dripping water like a pitcher of water pouring out. We have condensation on top of the unit and rusting in one corner. We have not paid any money for all the hours and things they have tried. Next they are going to lift the unit and put in a drain pan. My husband is concerned that the water is still going to be a problem, and with winter coming, we will not be using the AC until spring to see if it is fixed. Goodman has been no help. NEVER gonna buy a Goodman product ever again!

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9 people found this review helpful
Verified Reviewer
Original review: Nov. 6, 2017

I purchased a 16 seer Variable speed 2 stage 3 ton heat pump with a AVPTC air handler. The unit was purchased and installed on 1/13/2012. Almost immediately the problems started. Goodman replaced the variable speed motor in the air handler along with the circuit board. I then started having problems with the heat pump in the winter months kicking out on the high head pressure limit.

After many calls to Goodman, they sent a factory Rep from Iowa along with a rep. from Lute Supply where the unit was purchased. The rep found a short in the high pressure limit, a Hard start was added to the heat pump and the unit worked fine for about 6 months. At this point I have $750.00 invested in service calls. The unit failed again in August 2016. Service was called again and the run capacitor was replaced. Service call $313.00. The unit ran fine until 10/25/17 when the heat pump stopped. Service was again called and I was told the unit is leaking and coil needs replaced. I have 13 service calls on this unit at a cost of $1800.00. The unit is coming out, I would never recommend Goodman products.

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12 people found this review helpful
Verified Reviewer
Original review: Nov. 6, 2017

Would give 0 stars if it was an option. Unit was one year and one day old when 3 parts needed replaced. Goodman only covered one part. We have regular 6 month maintenance on the unit. Bottom line, it cost us $327.00 to get a brand new unit fixed. We asked in good faith that Goodman would work with us on this but rec'd a letter stating they were unable to meet our request. We were referred to Homeowner Support, which we reached out to twice and never rec'd a response. Not a company that I would recommend to anyone or their products.

10 people found this review helpful
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Verified Reviewer
Original review: Nov. 4, 2017

I installed a new A/C at my house. It works great, great warranty. It's a proper installation guys. My contractor did a great job. But very happy to know Goodman is now made in USA. Huge facility in Houston TX.

13 people found this review helpful

Goodman Manufacturing expert review by ConsumerAffairs

Goodman Manufacturing has been building air conditioning and heating equipment since 1982. The units are sold to homeowners by independent contractors across the country. As a member of the Daikin Group, they also sell Daikin HVAC systems commercially.

  • Affordable: One of Harold Goodman’s priorities was to offer reliable heating and cooling solutions that were affordable for everyone. To that end, Goodman has spent the past three decades focused on manufacturing products that are reliable and dependable instead of spending their money on expensive marketing campaigns.

  • Financing: Goodman offers several financing options for consumers with good credit to make their home comfort system more affordable. Financing options include low monthly payments, low-interest rates and no down payment.

  • Online energy calculator: Using your address to calculate average weather, fuel types and seasonal energy usage, Goodman’s online energy calculator helps you find your ideal air conditioning system.

  • Ductless and central: Goodman offers both central and ductless air conditioning, making them a great option for homeowners with medium to large sized homes with or without ductwork in place.

  • State rebates and incentives database: Use the interactive map on Goodman’s website to find out what rebates and incentives are current in your state.

  • Best for: owners of medium to large sized homes who want either a central or ductless split air conditioning system.

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Goodman Manufacturing Company Information

Company Name:
Goodman Manufacturing
Year Founded:
1975
City:
Houston
State/Province:
TX
Website:
www.goodmanmfg.com

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