Goodman Manufacturing Reviews

4 ton package unit was installed on July 26. Fan blade on compressor fan failed on Aug 17. No help available from Goodman. Warranty process thru seller HVAC DIRECT can take up to 3 weeks. You have to pay to get a part thru them then jump thru hoops to get reimbursed…. I ended up getting my own parts at my cost. Warranty was non existent.

There should be a box with no STARS. We purchased two complete units (2 heating units and 2 condenser units), as it is August in Sparks Nv, we have not used the heating units as yet, but as far as the condenser cooling units place in service on July 28th 2026, one unit is making a noise at shut off that sounds like metal on metal. The local installer (All Hours Air)is located in Sparks Nv has visited 3 times to evaluate. This condenser unit also has what looks like a freon drip directly below the filter/drier. The evaluation to date is that the noise and the freon residue are NORMAL. The second condenser unit does not make a noise at shut off and does not have freon residue under the filter/drier unit... We do not believe the noise at shut off and freon oil residue under the filter/drier is a normal occurrence or situation, and the HVAC installer (All Hours Air) is not willing to remedy the aforementioned issues under warranty.

New unit and experiencing the same problems as other customers. Bad control panel, bad sensor, and, of course, the part is out of stock. I blame the home builder in my case, Smith Douglas, for putting maximum profits before customer satisfaction. Somehow, some way, I wish we could hold the builders and manufacturers accountable for harming and cheating their paying customers.

At first I thought this was a good unit. It was affordable and equipment was available as some are not. 4 years after installation and I'm already having problems. It's the middle of the summer here in Arizona and my board went out. Now it's been 6 days and it's still not fixed because the distributor did not have the part. I have paid for the upgraded maintenance contracts. And I've had my equipment service every year. This failure is not due to lack of attention. It's my understanding now that part becoming less and less available for this unit not sure why. Just be cautious with you're gonna buy this unit.

Installed late August 2023. Failed 2 weeks less than 2 years. I recharged myself in middle August 2025, and it lasted rest of the season. Failed again when tried to restart in late April 2026. I recharged myself again, and it lasted only a month. Hired somebody to find and fix the leak. They found one leak (but not all of them), and fixed it. It lasted only a month. I had them back to replace the evaporation coil (the second leak), and they did so. It has been less than a month, so I don't know yet if the A/C has been truly fixed. In any case, Goodman is a lemon; do not buy Goodman (or Amana, or Daiken).

I have bought a Goodman GPCM36041 5 Ton Package Unit in May 2024 and am having the worst nightmare with this unit. Less than a year after purchasing it started freezing over and my small licensed contractor who installed the unit exchanged the thermal expansion unit as well as the fan motor and various other parts. Then it was working for a while and for a full month now the same thing started to happen. After my long time contractor could not fix the issue I engaged one of the largest A/C Companies in South Florida (Air Around the Clock) and it turns out they started doing the exact same thing again. They replaced the fan motor, they replaced the thermal expansion valve and came back probably 15 times in the last month. Nothing fixed the issue and the latest "proposal" is to replace the coils because "there has to be a restriction in the system".

In Columbia MD, my pathetic builder Ryan Homes installed two GoodMan AC units which are still under five years of usage, one of the AC unit not working for last 30 days and made hundreds of calls to GoodMan dealers and main offices but not a single technician visited what the problem is while fixing the problem is far beyond. Me and my family spending summer time at home in a real hot sweating environment! Thanks to GoodMan airconditioning and Ryan Homes using real cheap and failed units in brand new homes!!!

Updated on 07/19/2026: A technician was able to explain why my compressor failed, and at least it is covered under warranty.

Our system went out almost 5 years ago and we replace it on the recommendation of our local HVAC company. They recommended a Goodman system as they said it was a better system with a better warranty. Less than 5 years later we have spent 2200.00 over the last month only for our system to still not work. The compressor was replace and that did not fix the problem. Now the we are being told our condenser coil is bad and ruined the new compressor....so now we are waiting on compressor #2 and a new condenser coil and was told it would take 3 to 4 days to be in...Today (7 days later) I was told it would be up to 2 weeks due to the unavailability from Goodman. I called the corporate office and spoke to Amanda who is the Home Owner Support Agent and all she could tell me is that they would only deal with the technician....long story short do not buy a Goodman AC system....they are junk and they do not stand by their product

Had 2 units dead on arrival, no refrigerant, massive leaks in the coil of outdoor condenser, asked about receiving compensation after having to install 3 units to finally get the customer Ac and was told that Goodman typically doesn’t pay warranty Labor on a brand new unit. They were purchased through Johnstone Supply In Greensboro. I’ve heard some bad stories on Goodman equipment and didn’t believe it until I found out through first hand experience. I feel like we should had been compensated beyond just a replacement unit considering travel to remove the defective unit, removal, exchange and repeat 3 times 2 technicians . I learned today what I’ve always known to be true which is you get what you pay for.

If you are looking to buy a Amana/Goodman A/C be very careful, we were a month and a day out of their parts warranty of ten years, (our A/C tech even stated to myself, they go out right at the 10 year mark!), Well guess what? It did just that, it got a leak in the coil that surrounds the compressor right where the fan casing sits on top of the coil that surround said compressor, right at the top! And was a month and a day out of warranty! Now being in a business that if someone needed help, I would help folks (I use to work in a call center for a top fortune 500 company dealing with (electronics)), if they were out of warranty by a month or so, we would do our best to help the customer!

I have had a Goodman dual purpose unit for LESS than 5, that's 5 years {5,000$} and the Blower has already gone out on it. Buyer Beware!!!!

Ain't had nothing but trouble since install always. Sometime. Installer ghosted me. Said he couldn't do anymore. He didn't know what problem was making compressor shut off and don't come back on for several hours.

We had our AC unit replaced by American Home Shield. They provided a Goodman Unit installed by a professional HVAC company and I have had 4 things go out on it in less than 1 year. Obviously this unit is a lemon. I wouldn’t recommend getting one.

I have two GSXC16 AC units, a 5-ton and a 3-ton, both installed in April of 2022. At just over 4 years old I've had to replace the compressor twice on the 3-ton unit and once on the 5-ton unit. If you count the compressors that came installed from the factory, my ACs are consuming more than one compressor per year. Avoid Goodman at all costs, when you're done paying for all the compressor failures you can expect it's not any cheaper than a premium brand like Trane, Carrier, or American Standard. @Goodman, if someone from your customer service department reads this please reach out. You covered parts and labor on the first failure, but now I'm left paying for regular replacement of faulty components.

Disgusting and horrible. We live in Florida and my air conditioning broke last September and Purchased new and now again in May it Broke and I do have a warranty. But they are not ready to help and I do it recommend Goodman. Don’t buy.

I am so disappointed with Goodman's customer service. I've purchased 2 units, and I've had issues with both. But this time, my unit has been down for over a month. Sears appliance repair is telling me the part supplier said Goodman is not shipping repair parts to them because they are busy sending all their parts to the new manufacturing companies. What about the units that were previously sold. Do you even care? My unit is less than 2 years old. I need a high-pressure switch and the technician can't even get it. I am so disappointed with my Goodman product. Outside temperature here is getting so hot, and I don't have air. I will not recommend Goodman to anyone I know.

My system is less than a year old, and here I am with a repairman working on it. It's low on Freon with a leak. NOT EVEN A YEAR OLD.

I have unit under warranty waiting for over 2 weeks no response. Order number **. Serial number **. I never had worst experience with customer service and warranty

I purchased a Goodman AC unit on January 13, 2025. On April 29, 2026, the unit received a routine tune-up, during which I was informed it was low on coolant and likely has a leak. Around the same time, my neighbor’s Goodman AC unit also stopped working; he was told his issue was due to a faulty sensor. This raised additional concerns for me about potential product reliability. I contacted Goodman to inquire about my warranty and was told the unit was not registered, despite my understanding that it should have a 10-year warranty. I explained that I distinctly remember registering all of my appliances when I moved in, including this unit. However, the representative insisted it had never been registered and stated I should have received a confirmation email, which I never did.

Be smarter than me and DO NOT purchase Goodman products!! I spent $8,200 for a new AC unit just over a year ago. The compressor broke as well as the reversing valve. Both parts are covered under the parts warranty, but it cost me $3,056 for labor and additional refrigerant. Goodman quality is crap and I wished I had gone with a different company!!! Hope this saves someone else from making the same mistake and buying Goodman.

I bought one of their furnaces and now 2 years later with a 10 year warranty the installer is permanently closed I called Goodman and they said to look up another Goodman service provider on their site which maximum distance is 50kms. There are no results. So now what do I do? I bought Goodman because the company who installed it said that they were decent but I see that the installing company and Goodman are actually good for nothing.

Piece of crap! 7 years old and the condenser coil goes out. $2200 to fix it or $4300 to purchase a new one. Don't purchase Goodman! Was told the coil went out because the dog peed on it, but after reading all the reviews clearly it is the crap quality of the unit.

Installed furnace 2 years ago. Our tech determined that the blower motor went out. This part is unavailable within a 200 mile radius of us. So it’s being shipped from the distribution center. They will not expedite emergency delivery. It’s going to be another entire week before we receive the part. This part should be sent via overnight. It is 6 degrees here and we have no furnace That’s totally unacceptable!

Our furnace was blowing only cold air (only 2 1/2 years old!). The technician, very nice guy, said we needed a new heat exchanger and said he did what he could for a temporary fix and sold us a carbon monoxide detector because the situation put us at high risk. 5 weeks later and the part is backordered.... from the manufacturer!! We can't even run the furnace at night and we currently have sub zero temps with wind chill. Now we're worried about our pipes freezing. Waiting for an update from Answer Heating & Cooling to see if they can tell us when the part will arrive. It looks like we will be ordering a new furnace (to replace a new furnace) and it won't be a Goodman. I gave 2 stars instead of 1 because the service technician was so nice.

Bought a Goodman GPHM. It has been the biggest piece of junk ever. We have a warranty and have replaced almost Everything EVERY part on it! Especially the condenser multiple times. RUN FROM THEM! It’s less than 10 years old! The first winter we had to repair it!

We had a 3 ton and a 2 ton Goodman heat pumps installed by our builders subcontractor. We moved into our home in April of 2019. It is December of 2025 and both units are bad and in need of being replaced; coils are bad. To replace both coils, it will cost us in excess of $7,000.00 and then we were told we would not be given a warranty because Goodman coils are notoriously bad. Home owners beware!!! We are not going to throw good money after bad. These units have only lasted approximately 6 and half years. Then when calling the installer the units only have a five year warranty. Homeowners are supposed to complete paperwork in their Homeowner package which my husband believes he did and we have no proof to show the warranty was extended to 10 years. You do not want a Goodman unit or units for your home. This company is owned by Daikin. Homeowners Beware!

Garbage products & company. The units don't even last per the warranty. Once it's under warranty if any part needs to be replaced it takes them 2 weeks or so to ship it. Making sure that in order to avoid that possible huge problem you are forced to buy another unit. The warranties are not worth the paper they're written on. It's been this way for years. IMO upper management are criminals & should be put in prison for fraud.

We had a Goodman furnace installed several years ago, and we freeze all winter. The installer claimed it was due to air drafts causing the furnace to constantly run. We had the air drafts plugged and insulated. The furnace runs nonstop, blows cold air, and never heats the house any warmer than 55 to 60 degrees. I wish we had the money to have another furnace installed because the Goodman furnace is not good. It does not work properly and does not heat. It blows cold air and runs nonstop. I hate my furnace and pray to God he finds a way to get us a new one.

Our model was installed in 2016. We grew accustomed to having a technician come out almost every summer to do some repair. But at this point our coil is leaking, and the tech said, it's not worth it. 9-year-old air conditioner needs to be replaced!

Our Goodman a/c unit new in 2018 is a true nightmare, we have it professionally maintained twice a year/ so far the A Coil in the air handler gave out... 3 relays... 2 transformers. STAY AWAY from this company!!!

I purchased a 5 ton Goodman AC unit in 2018 and had it installed by a professional AC technician but 7 years later it stopped blowing cold air and called a reputable company to find out why and after troubleshooting the system it was discovered not the evaporator coil was leaking after only 7 years and that is a main part of the unit and even though the part was covered under the warranty the troubleshooting maintenance and insulation cost me $1,500 on a 7-year- Goodman AC unit, It did operate well up until it didn't and it shouldn't have failed after only 7 years.

GOODMAN IS ABSOLUTELY THE WORST. They mess up extended warranties and refuse coverage! I called to speak with a customer service rep regarding my extended warranty in my contract. They refused to discuss with me! I kept trying and to no avail would anyone speak to me regarding my extended warranty. I do not recommend GOODMAN DAIKIN. ALWAYS A PROBLEM. STAY AWAY, FAR AWAY!

We bought a brand new unit from Goodman and it was a lemon. It didn’t work from day one, it was out of freon and others things. We told them about it. They kept wanting to fix it but it never worked. It took us days to get them to give us a new one and finally they did but made us pay the installment again. They refused to pay. They were so unprofessional. They refuse to talk to us personally on the phone. I want my money back for the installment and I will never buy from them again.

The unit worked ok then totally went out. The replacement parts weren't available, they had to get from manufacturer. First manufacturer stated a week, then 2 weeks. Now 3 to 4 weeks. I live in Texas and the inside of house can get to 90/95 degrees. We had to purchase 2 portable units just to make the house bearable. This is ridiculous for a fairly new unit. I would not recommend to anybody.

I purchased a Goodman heat and air unit 6 years ago, it has been nothing but a money pit since day 1, change of the seasons something always breaks, going into first winter heat exchanger went bad first summer leaking freon and capacitors went bad every time it's anywhere from 200 dollars or more, I have almost bought the unit again in repairs, the leak was covered by the so called warranty, but other breakdowns was paid out of my pocket, if you're thinking about a Goodman central heat and air unit don't, here it is 90+degree weather and guess what now it won't cool again.

I purchased a Goodman Home Central Air Conditioner in 2021. It started to have problems in the 3rd year. Now, in 2025 it stopped working. My contractor came out and evaluated the 2-stage system he installed. The technician told me there was a design flaw and Goodman had recommended a method to fix it. It cost me about $500 dollars to get it running again. I am not sure it will keep running in the years ahead. I call Goodman and they said it is my problem. I don't recommend buying a Goodman air conditioner for your home. They won't stand behind their product.

Terrible company. Does not stand behind its products. We built house in 2018 and when we got home paperwork said 5 yr labor and 10yr parts warranty. Fan motor on outdoor unit is bad now so we called and they said it's not registered even though they can see date of purchase and install but still won't help as it's not registered. Said builder don't register and most of people don't know. They need to so it's not registered and they won't cover parts.

If you have a choice, do NOT buy a Goodman AC unit. We have had our unit less than two years and the compressor has already gone out. They make you go through their warranty which takes extremely long. I am going on 5 weeks with no AC in the summer and they can't even give me an ETA on when it will be available. It was supposed to have a replacement part weeks ago and it still wasn't ready. These units are horrible and after reviewing others' complaints, this company makes poor units. Avoid at all cost.

I have a 6 year old system. The condenser coil started to leak. It's crazy hot in Florida. The tech ordered the coil which is under warranty but was told it will take 3 to 4 weeks. Tenant is pissed and I don't blame him. I called Goodman several times and every time I was brushed off. I was told to contact the distributor but the distributor has no solution. I asked to expedite and was told to pay $1000, which I think is a theft. Goodman refused to help me and I'm left stranded. It's wait for 4 weeks or buy another unit. I'm about to file a former complaint with Federal Trade Commission. Guys, when you buy their product, keep in mind they break a lot and parts have waiting period of 2 to 4 weeks and the only way to fight is to bring your complaint to the federal level.