Goodman Manufacturing Reviews

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1.5(423)

About Goodman Manufacturing

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Goodman Manufacturing specializes in residential and some commercial HVAC systems. The company was established in 1975 and offers furnaces, heat pumps, air conditioners and air handlers. Goodman focuses on energy-efficient solutions, durable construction and climate control technology that enhances user comfort and system efficiency.

Pros
  • Good energy efficiency
  • Affordable pricing
  • Strong warranty coverage
Cons
  • Frequent repairs needed
  • Poor customer service experience
  • Noisy operation

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Goodman Manufacturing Reviews

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    How do I know I can trust these reviews about Goodman Manufacturing?
    • 4,659,245 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed May 10, 2025

    I 100% do not recommend any Goodman products, avoid at all costs!!! We had our brand new HVAC system, dual heat-pump installed a couple of years ago. The air conditioner stopped working almost a year ago, the heater stopped working. No technician has been able to fix our air conditioner, they say everything looks right, but it won't work. They're not sure if it will even be covered under a warranty. Goodman will not answer their calls, puts them on hold for over 1.5 hours each time they try. Goodman won't even respond to me, they say they don't talk to customers directly. Our newest HVAC person said they would never recommend Goodman to anyone.

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    Reviewed April 16, 2025

    I’ve had a 5 ton package unit for 10 years. The unit has been worked on every year for refrigerant leaks and bad capacitors. The evaporators in these units are complete trash. I’ve spent several hundred dollars having this unit repaired. Recommend spending a couple hundred dollars more and buy a better manufactured unit. Complete waste of money and trust.

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      Installation & SetupPrice

      Reviewed April 6, 2025

      Our new Goodman HVAC heat pump was installed in Jan 2025 at our Texas home replacing a 2009 Goodman model. This new unit vibrated with a loud bump thump every 15-20 secs. We could not sleep with it on and turned it off at night. The drum on the air handler was unbalanced, not installed properly at the factory. In April, our home warranty company techs got a new drum and finally had it replaced under warranty after 4 months of phone calls, pictures, videos with sound sent via our home warranty company to the Goodman Service Center. It cost an additional $250 for labor to install the new drum. The techs had problems getting the drum balanced in the housing. After 4 tries they finally were able to level it and screw it down into position. No more shaking the floor above it and in front of it.

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      Installation & Setup

      Reviewed Feb. 4, 2025

      Soon will be 4 months after Goodman HVAC was installed, not working properly from first day. 5 different technicians cannot fix the unit. Dripping water evaporated outside of pan, keeping filter always wet and out of filter too. Living in Florida, getting dangerous increases mold formation. Installers sent me to manufacture company and they sending me to installer, refusing to help, probably waiting warranty to expire…. I do agree that was a huge mistake choosing this manufacturer.

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      Reviewed Jan. 20, 2025

      We purchase a 4 year old house with 2 Goodman heat pumps. The day we did the walkthrough one AC was broke, the fan on the condenser froze up. In 13 months we have had the following parts go bad: reversing valve, 2 inside two speed motors with modules, two contactors, a circuit board, and the other compressor fan motor burnt up. The repairman said the inside evap coil on one unit had been replaced, but not disclosed by the original owner/builder. I am 58 years old and have owned many homes, sometimes 2 at a time. I have never seen any AC break as much as Goodman.

      The AC repairman said he sells and personally owns Goodman HVACs and has very little problems and can only attribute it to these being the more expensive 2 stage compressors with variable speed inside blower motors. We just threw in the towel on one of these units and replaced it with a Trane. We can’t live with the unpredictability of these Goodman, especially on the Mississippi coast.

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      Installation & SetupPrice

      Reviewed Jan. 11, 2025

      I've had several Goodman units, including package units and split systems and a furnace. I have 2 now, installed in April of 2018 and my sister has one. The only problem we have ever had was the capacitors going bad. After replacing the 2 in 2018, and talking to techs who sounded like used car salesmen, I went to HVAC tech school full time for a year to make sure I wasn't getting ripped off. I also took the Light Commercial Refrigeration class the following year, graduating both times at the top of the class and becoming N.A.T.E. in both as well as EPA 608 Universal level certified.

      While Goodman units aren't the "Top of the Line" systems, they are affordable and dependable. I believe a lot of the problems have to do with the installations. They may be oversized or poorly ducted. They may have taken shortcuts while installing the refrigerant lines like not vacuuming the lines to below 500 microns and checking to make sure it holds, indicating a leak or moisture in the system which can destroy the compressor in a few years. Also, brazing the lines without low flow dry nitrogen gas to prevent the formation of cupric oxide in the refrigerant lines which can clog metering devices (TXVs and fixed orifices) and acts like sand when it gets in the compressor motor causing premature wear and failure.

      Cupric oxide wasn't a problem with old banned refrigerants which used mineral oil for lubrication but newer refrigerants systems use POE oil which loosens the cupric oxide flakes from the inside walls of the tubing and lets it flow through the system. At any rate, Goodman HVAC units are generally fine they're just the lower end of the spectrum without all the fancy features. Even the high end units can and do fail due to poor installation and maintenance. Keep your air filters changed regularly! Also, hose down your outdoor unit once or twice a year.

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      Reviewed Jan. 9, 2025

      Piece of crap units, two out of three units for a new build. Multiple problems that cannot seem to be addressed by the installer. Two years after move in, and 20+ repair trips by the installer, no luck.

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      Reviewed Dec. 16, 2024

      Don't believe Goodman's warranty. Their local distributor charged me $75 for processing the order for the warranted part. Not only is this unethical, but probably illegal as well since it wasn't disclosed upfront. Buy from a reputable manufacturer.

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      Installation & SetupCoveragePrice

      Reviewed Sept. 25, 2024

      I purchased my Goodman heat pump in 2021. It’s been a great performer up until mid-2024, when it quit cooling. The unit has a 5-year warranty on parts, and I called a repairman to fix it. Due to either poor design or poor installation of refrigerant piping, the lines rubbed together until the metal failed and a pinhole formed, letting all the refrigerant escape. I would think, since it was manufacturer error, Goodman would cover costs, but don’t let their warranty fool you. They refused to pick up the tab, only parts are covered. Their inferior quality control cost me $688 to patch refrigerant line, and replace gas. Hopefully, the patch holds! Buyers beware.

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      Customer ServiceReliability

      Reviewed Aug. 27, 2024

      Goodman is nothing but problems. From the reliability to their customer service. I purchased two units less than two years ago and the HVAC installer had to come onsite for both units more than a dozen times. Controller issues, compressor issues, drain pan issues and numerous system failures. Daikon Industries purchased Goodman in 2012. I read where their warranty was better, yet I have yet to get any support nor has my installer received any support. If you want problems, Goodman will deliver.

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      Goodman Manufacturing author review by ConsumerAffairs Research Team

      Goodman Manufacturing has been building air conditioning and heating equipment since 1982. The units are sold to homeowners by independent contractors across the country. As a member of the Daikin Group, they also sell Daikin HVAC systems commercially.

      • Affordable: One of Harold Goodman’s priorities was to offer reliable heating and cooling solutions that were affordable for everyone. To that end, Goodman has spent the past three decades focused on manufacturing products that are reliable and dependable instead of spending their money on expensive marketing campaigns.

      • Financing: Goodman offers several financing options for consumers with good credit to make their home comfort system more affordable. Financing options include low monthly payments, low-interest rates and no down payment.

      • Online energy calculator: Using your address to calculate average weather, fuel types and seasonal energy usage, Goodman’s online energy calculator helps you find your ideal air conditioning system.

      • Ductless and central: Goodman offers both central and ductless air conditioning, making them a great option for homeowners with medium to large sized homes with or without ductwork in place.

      • State rebates and incentives database: Use the interactive map on Goodman’s website to find out what rebates and incentives are current in your state.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Goodman Manufacturing Company Information

      Company Name:
      Goodman Manufacturing
      Year Founded:
      1975
      City:
      Houston
      State/Province:
      TX
      Website:
      www.goodmanmfg.com