Goodman Manufacturing

4-year-old Heat pump, been out 5 months through summer, now into fall. Coil started leaking out dents in bottom... just the way factory installed. Kept getting run around about "they couldn't find box" to ship warranty replacement in. Got replacement finally and it's so beat up, likely down at least 10% in efficiency due to smashed fins. Made me sick to have to spend $6-800 to install that garbage. Tech said was in box with a few foam peanuts. At least 4 months to ship THAT. Appears ongoing problem for years. They just selfish, money grabbing thief company. NEED CLASS ACTION SUIT TO STOP THIS NONSENSE!

Bought mine about 5-6 years ago. Filled out online warranty registration and noted date on the warranty along with all serial and model numbers that I filed on warranty. Inside fan failed. Installer who sold unit said that Goodman said unit was not registered. I did register the unit. We had call after rope-a-dope call with them and nothing was ever resolved. Cost me 800.00 because they lost my registration. I would take a polygraph on this one and pass, because I did file the warranty. Very bad business... Never again.

Old AC unit went out, homeowners insurance barely paid for the bottom right cheapest crappy product available on the market, which was a Goodman compressor and coil. The brand new coil lasted 46 days before it had emptied out of all of the refrigerant due to holes in the brand new coil. I live in Tucson, Arizona where the summers are between 105 and 115° and my AC went out in the middle of the summer and I was without any AC for four weeks before the homeowners insurance finally paid for the crap product, which didn’t even last two months. After two separate deductibles, two separate sets of uncovered charges my out-of-pocket is now just over $2000 for a product that wasn’t worth 500 to begin with. Buyer beware, seriously beware, do not purchase Goodman products.

I purchased a Goodman Heat pump with high hopes only to be sadly disappointed. I have had this unit for 6 years and in this time, I have had to replace the evaporator core which was under warranty but the service and the recharge was not. The bill was 600 dollars. I have replaced the motor on the outside unit. I have had to have three capacitors replace and the unit recharged 4 different times. The most joy that this unit has brought me was the today when I bought a different unit.

Purchased two Goodman/Amana heat pumps at the same time for my home. Both 16 SEER, one was a 2 ton unit, one was a 5 ton unit. All new units, both inside and outside. First Unit: Would not heat without kicking on strips. Thirteen service calls and 4 years later, it was finally addressed. Second Unit: 2nd year, capacitor failed. 3rd year, same capacitor failed. 4th year, outside unit fan failed. Had a couple of other smaller issues, too.

In July of 2012 I purchased a Goodman System for my Condominium in Ossining New York. I was a little skeptical because I had never heard of Goodman but was assured it was made by Amana and was a good, reliable brand and somewhat less expensive than the "name" brands. I was told by the company that installed it that it had a good warranty... 10 years in fact so not to worry. I had routine maintenance done on schedule and in April of 2018 began having trouble with the A.C. Serviceman repaired and recommended a new thermostat system which I had done. Three months later the system failed again. Noticed some "ice" buildup on copper pipes around unit and some water on the floor. Serviceman replaced filter and cleaned outside condenser.

I just had a home built from the ground up after much sacrificing and saving for years. The builder used Goodman ac units for the bottom and top floors. The top floor unit gave me issues from the day I moved in and the repair guy had to come like 3 three times before he finally was able to "rig" it up enough to work. That should have been enough to send me running to the builder to exchange the units out with another brand but I thought it was mostly the repair guy 'cause he was saying those are not very good units blah blah blah so I just chalked it up to him being a lazy money hungry dude but looks like now he was right 'cause now the other unit was blowing hot air this week and a trusted ac repairman came and told me the thing has a leak causing the Freon to disappear.

Having problems with Goodman MFG HVAC systems. Please call to add your name to start a class action lawsuit. **. Alpine Home Air Tech support is useless. I know, I have a broken HVAC system! I would recommend using someone else, Alpine Home Air didn’t support me! AC unit failed to work. Goodman Failed to warranty the AC unit less than a year old!

I was told by the installer to register my Goodman 5 ton heat pump for an extended 10 yr warranty on the compressor. The unit was registered- and the compressor failed after 6 years. Guess what--- my particular unit is not covered past 5 years. What a coincidence! NEVER BUY A GOODMAN HEAT PUMP. Apparently these are junk. I wish I had read some reviews before purchasing.

Goodman and Amana are the same company. I made the mistake of buying an Amana A/C unit. I've had nothing but trouble. Brand new in 2013... compressor went in 2018, just outside of five years. Can be repaired for a mere cost of $1000 labor, $800 in freon, plus the compressor (another $2000 if it's not under warranty). NEVER buy Amana/Goodman. Why did the compressor go? Tech: "Oh, they just go from time to time."

Like everyone else my coil started leaking. They could not find the leak last year when it would of been under warranty for the part. This year it is just outside the five-year warranty and they were able to identify the large leak. Goodman customer service was worthless. These coils should be recalled! Will never buy a Goodman product again!

With our new home was installed an Amana & Goodman Heat Pump. We have been in the house for just under four years now. We got news today that the Goodman Heat Pump coil has a leak and it will cost $ 625.00 in labor and recharge of the system. The part is covered but not labor to replace or the front to recharge the system. Not what we expected in a new home. Sadly other reviews indicate further problems with Goodman units so I am now contemplating replacement rather than keep getting stiffed by an uncaring company and sleazy policies.

I had a 4 ton Goodman home air conditioner installed less than 5 years ago. The evaporator coil has already started leaking and is being replaced as I write this review. $625 to replace the coil and $75 handling fee from parts warehouse. My service tech tells me I was lucky to get 5 years and that he replaces these coils frequently. He found the leak in 1 minute. I called Goodman (877-254-4729) and they denied problems with their units and did not offer any compensation. Then I got on this website and read the reviews and got even more depressed. I'll never buy another Goodman (or Amana because I understand they use the same coil) and be sure to tell my story as often as possible.

This unit is less than 3 years old. Within the first few months of install a coil went bad. Costing labor and coolant. They gave a new part but refused to do anything else. Then the 2nd cool has a leak a little over a year later apparently. Kevin ** sold the unit to my installer who is a dealer. He made it right out of pocket. Then in early June, the compressor went out. I had called Kevin once about the 2nd coil issue. He said he couldn't deal with me the homeowner. So here we go again jumping through hoops. Now it's the compressor. That will be 3 times I have bought coolant and twice a complete loss plus labor etc.. Not to mention I had to go buy a window unit just to make it manageable (400.00) in the main area of the house. Ferguson has went down and Kevin ** is a guy you don't want representing your company unless you want it to lose business.

We brought a Goodman air-condition and it the compressor went within 3 years. Contacted Goodman, experience runaround, and was told to expect a call back. One of the worst companies I have dealt with. Out of thousands of dollars, unit shall have lasted much longer. Sad she companies don't stand behind their products.

Well the Goodman HVAC unit is 3 years old and 2 coils down and now a compressor. These are clearly pieces of junk. Do not buy them. It's a shame that even with a parts warranty, I will have more money in labor in 3 years than the unit cost me to begin with. Not to mention burning up in the heat of summer. Junk Period!

Have had our unit in CA, for less than 1 year. The compressor just went out and am now being told that the manufacturer won't allow the parts to be stored. It shouldn't fail within a year anyway, but there is always a certain percentage of failure in anything mechanical. How you deal with that is key, and withholding parts is unacceptable.

This is the second coil I have had a put in the Goodman unit in 8 years. Even though they have a 10 year warranty having your AC go down for a week in Florida is horrific and it's just not the coil. We've had compressor issues. We've had for 5 service calls and this was a brand new unit in 2011. I can see why they had a class action lawsuit on their product.

This unit (Goodman GPH1448H1 Heat Pump) is worthless, cheaply made, tinny, extremely noisy and inefficient. It is outrageously noisy and Goodman customer service doesn't give a damn about it. The structure of the unit is made of flimsy material and vibrates loudly every time it starts and runs. Goodman Mfg offers NO solution to correct the noise and even denies there are problems despite NUMEROUS online and YouTube comments. This unit should NOT be sold. It is too cheaply made and of extremely poor quality. Do NOT waste money on Goodman products.

Bought Goodman. Never again. 2 burnt blower motors and now a defective evaporator coil and on top of that my installer said it’s all warrantied through Goodman for 10 years but now Goodman says they will not warranty the units for 10 years; only 5 because a form was not filed within 90 days from install. This is bull. It’s because they are in a class action lawsuit about having lot and lots of defective coils and so they're trying to get out of covering their 10 year warranty on a technicality and because they know their stuff will only last for 5 year and now turning the blame on homeowners for their installing company negligence in not filing their paperwork timely by saying, "Oh that’s the homeowners' responsibility to file the warranty paperwork and if they don’t we will penalize them for our defective products."

We purchased a brand new Goodman residential air condition two years ago. We have had it repaired seven times. It has cost more on labor than we paid for the unit. It has been a nightmare. Currently not running with a heat index of 115 and three puppies who are suffering. Would not recommend this unit to anyone.

I selected a Goodman 5-ton heat pump unit with a variable speed fan system in 2011 for a large insulated shop that I own. It was installed by a licensed installer that also is a dealer for Goodman and also does commercial installations for McDonald's, Burger King, etc. 3.5 years later in 2015, the evaporator coils failed. It was a leak deep inside the coils. Pure manufacturing defect. Goodman warrantied the coils, but of course not the $800 in installation and refrigerant costs. Roll forward 3.5 more years and the evaporator coils failed again. Goodman won't replace them, even though it is CLEARLY a manufacturing defect, because replacement coils only have a 1-year warranty. Hmmm. I wonder why that is? Their warranty speaks volumes on what they think of the quality of their product. Customer support tried to help me, but their hands were tied.

Goodman compressor just went out and had to be replaced. Original paperwork listed a 99 year warranty on compressor. The company that installed it in 2007 is no longer in business, and when I contacted Goodman, they said the warranty was through that company, not them. Sounds like Goodman doesn't stand behind their product!!? Talked with another Goodman supplier and they also suggested contacting Goodman directly. Will NOT recommend them at all. Anyone have suggestions on what else to try to help get financial relief?

So we went with a Goodman Heating and AC unit for our house. We have had nothing but problems with the unit for the past 3 years (the unit is 4 years old). The total in repairs is almost as much as we have in the unit. I would not buy a Goodman again. When we asked Goodman to help us get the unit replaced, all they wanted to do was give a $300 discount off a $3500 unit. Wow. I think I have learned my lesson with them. We will now have the Goodman unit replaced with a better quality unit from another competitor. Very disappointed.

This unit was installed almost 4 years ago - brand new unit. The coil needs to be replaced. When they do the repair, I will lose all of the freon in the system. The freon is not covered under the warranty and it doesn't matter that the reason I am having to replace the freon is due to a mechanical problem. I have to absorb the cost to replace freon, service call and labor to replace coil out of even though I have a warranty to go with the unit. It is a $1200 repair bill for a product under warranty. When I spoke with Kristin from Goodman she informed me that Goodman can't help because they only cover the parts and the reason they only cover the parts is because they don't install any of the units. It makes no sense that I need to pay to replace the freon that is lost due to a mechanical issue. I will never recommend Goodman to my friends.

I have a Goodman AC unit that is barely 2 years old. Back in November 2017 my coil went bad and lost all coolant. Had to wait almost 2 months for a new coil since it was on backorder. The new coil was installed in January of 2018. Roughly a month later, the float switch died and had to be replaced. A week or two later, the blower died. This also had to be replaced. It is now June of 2018 and the six months old coil is leaking AGAIN! It will cost around 800 dollars to fix AGAIN! Since both coils failed and caused the air handler to freeze up, I now have water damage in the air handler cabinet. Mold is now growing and had to be removed. The air handler cabinet will have to be replaced as well since the insulation is now damaged. With this new repair, I will be $2,000 dollars in the hole on a 2 year old system.

This unit was installed 16 months ago- brand new unit. The Freon line rubbed against another line due to the horrible design of the unit and caused all of my Freon to leak out of the unit. Which, I had to replace out of pocket- even though I purchased a warranty to go with the unit. When I spoke with Caroline from Amana (Goodman) she informed me that the defect had nothing to do with the unit itself, but that the defect comes from poor installation.

Goodman is not so good. We are new homeowners who luckily purchased a home warranty, and so repair was covered at least! Turns out this Goodman Split System Model GSH130301... was already replaced at tail end of the 5 year warranty. This replacement unit is under six years old, and been serviced for an Evaporator leak, freon replacement just 9.5 months ago, and today a capacitor was replaced as well as freon leak replacement... As it was totally empty. Based on our limited experience and other reviews, glad we purchased the coverage. Suggest if you are purchasing an existing home with a Goodman Split System unit, to do the same. Will be saving our pennies to replace this system after our first year here.

Bought my unit 3 years ago, last year the motor went out, this year the coil is bad. We live in AZ, and the parts not in stock, haven't had A/C for over 2 weeks now, I do not recommend Goodman. Great the parts are warrantied but not the labor so all the labor has come out my pocket and that's not counting the inconvenience of having no A/C for days at a time, this year no A/C for over 2 weeks just waiting on the part to come in. Ridiculous. I thought there was a Lemon Law if the unit is bad it gets replaced. This unit is was suppose to be reliable, nope just affordable but not really as labor comes out of your pocket.

Unit GPH1560M41AC: My coils are bad in my unit. Unfortunately for me my warranty expired on 11/26/17 and since I haven't had my air on since November I did not know I had any issues with the air. I am now about 4 months out of my warranty. I called Goodman thinking that they may be willing to offer a concession or discount to me so I would not have to pay the full price of $854 for the part to replace. I explained that I have always been a loyal Goodman customer. The last 3 units I have purchased have been Goodman.