Goodman Manufacturing

I purchased a Goodman Air Conditioner unit in April of 2017 and recently in January 2020 the blower unit failed. I experienced a blower motor failure once before from a different company but I got 40 years of service from it. I thought no problem, it is covered by warranty and shouldn't cost much to fix. I expected to pay about 100 dollars in labor costs since it isn't a difficult job to replace the blower. Anyway the serviceman came and changed out the blower in about a half an hour. I figured he spent another half hour picking up the part from the warehouse and I received a bill for 300 dollars for labor. I hope no other parts go bad but I bet they will from reading other reviews. My advise avoid Goodman products, they are junk and even though they are covered by warranty you will pay an excessive price for labor charges.

Goodman refused to honor their extended warranty on my furnace on a known defect, stating that the Service Provider must be approved by the Goodman Extended Service Department; and not every "authorized" Goodman Dealer carries this authorization status. Like other reviews regarding Goodman on this website, the Consumer must make informed decisions not just based on the words in the Goodman contracts, but based on other Consumers' experience as well. The devil is in the details when dealing with Goodman. Not a great way to build Consumer trust, but this is Goodman's prerogative to govern their business as they choose and to the sole benefit of Goodman; not the Consumer. BUYER BE VERY AWARE.

I was living in N.C. The house had a Goodman heat & air, after one year the circuit board failed. I am purchasing a home in Florida, the one I like has a Goodman A/C. I decided to look at Goodman reviews before buying, unbelievable. First company I read all reviews and are one star out of 42. Thanks to reviews I will negotiate with homeowner to install a new Trane. Will print all reviews and present to homeowner. Thank you all for your comments. I wish Goodman would honor their warranty and take care of all consumers. As an Architect I will recommend to use the A/C company I work with, they will not touch a Goodman.

We got what we were told was a top of the line Goodman HVAC natural gas unit. It was installed this September (2019). All was well until it got cold and we turned on the heat. Gas smells arose from the floor heating vents. It doesn't happen all the time but there are great bursts of gas intermittently. And -- get this-- our carbon monoxide detector started beeping. We were so naive that we thought the detector was broken and replaced it. Then the new one started going off! We called the installer. They came out and could detect no leak from the outside unit. It was discovered that there was a gap where the unit had slipped off the base. They fixed that. We were hoping that meant the problem was solved. Nope. The gas smell in the vent is even stronger. I'm told that means the heat convector is cracked or broken or defective. This is a brand new unit. What the hell?

Nov 21, 2019 Warranty with lots of loopholes. I have bought a few Goodman furnaces in the last few years. I flip houses for a living and have rentals. I used to think they were a good value. Just had some warranty issues with 2 units.! Four years old bad induced draft motor. And plugged heat exchanger. The second one 5 years old bad blower motor. I called Goodman about both units and they would not honor either warranty. If you do buy one make sure it is registered and the date it was made not just installed. And when I took another look at the warranty it is not covered if bought on the internet. I currently am talking to a few attorneys about their warranty practice and what can be done. I will never buy a Goodman or Dykin Ever again.

Five years ago renovated house with three top of line Amana ac units for $25,000. Installer told me I would have a 10 year parts warranty. Shortly after installation, installer went bankrupt and I had to switch to another contractor to finish the job. New contractor found that original installer did not register the units and registered them with Goodman. Just had motor fail right after 5 year anniversary. Assumed it was covered for another 5 years. Goodman said no, because original installer "had not registered within 60 days of their purchase" warranty dropped to five years and my $25,000 system cost me another $800 to repair out of warranty. Appealed it to Goodman Headquarters Customer Service and their attitude was tough luck but not our problem. "We have rules and that's the rule!" Will never buy Amana/Goodman again!!!! That's my new rule. Beware before you select them!

We purchased a Goodman in 2018 because we wanted to support a Houston Company. Summer of 2019 the motor went out. We had to pay the labor cost to fix it. Now the coil has gone out and it’s another $800. The response we received from the Houston rep was “things happen”. We are going to replace the Goodman with a better quality. We feel the Goodman is a piece of junk and don’t want to continue rebuilding it.

I was sold this Goodman Air Conditioner by Four Seasons heating & Air in Port Charlotte, FL. I have only had two years of use and after it wasn't blowing cold air I called 4 Seasons and in five minutes of inspection was told the compressor had blown out. They told me that despite the poor service of this unit, only parts were covered and they would charge $800 for the labor to reinstall these defective parts. I am 80 years old, live in Florida and will have had no air conditioning in 90% heat for at least three days. This product was defective. I have been a homeowner for 50 years and have never had less than five years wear from any air conditioner. Goodman needs to be investigated.

We had our ac unit (inside and out) replaced a year and a half ago. Well, the blower motor has already died. After contacting my AC company come to find out the motor is covered but not the labor. So only 1 and a half years after spending 1000s of dollars to have a piece of garbage with a 10 year warranty installed in my home I now have to pay to have said garbage repaired. Goodman has gone out of their way to write a warranty that is essentially useless to the consumer and keeps them from having to back the substandard product they're pedaling. Pathetic experience. The only reason a company would refuse to pay labor to repair their product is their product is such trash that they won't stand behind it. Will not be purchasing anything from Goodman or Amana ever again. Will be having it removed and thrown in the junkyard as soon as I have the money to replace the brand new unit.

When we bought our house, we thought getting a new AC would be a good idea. The old one hadn't been properly maintained and summer was approaching. We had a new outside unit installed, plus new furnace (gas), and air handler. Everything worked great for the first two summers. The 16 SEER unit did a good job keeping up with the blazing Georgia heat, and our electrical bill wasn't too bad. 20 months after it was installed, the motor failed on the outside unit. The compressor was running, but the fan wouldn't turn.