Goodman Manufacturing Reviews

I've had several Goodman units, including package units and split systems and a furnace. I have 2 now, installed in April of 2018 and my sister has one. The only problem we have ever had was the capacitors going bad. After replacing the 2 in 2018, and talking to techs who sounded like used car salesmen, I went to HVAC tech school full time for a year to make sure I wasn't getting ripped off. I also took the Light Commercial Refrigeration class the following year, graduating both times at the top of the class and becoming N.A.T.E. in both as well as EPA 608 Universal level certified.

Piece of crap units, two out of three units for a new build. Multiple problems that cannot seem to be addressed by the installer. Two years after move in, and 20+ repair trips by the installer, no luck.

Don't believe Goodman's warranty. Their local distributor charged me $75 for processing the order for the warranted part. Not only is this unethical, but probably illegal as well since it wasn't disclosed upfront. Buy from a reputable manufacturer.

I purchased my Goodman heat pump in 2021. It’s been a great performer up until mid-2024, when it quit cooling. The unit has a 5-year warranty on parts, and I called a repairman to fix it. Due to either poor design or poor installation of refrigerant piping, the lines rubbed together until the metal failed and a pinhole formed, letting all the refrigerant escape. I would think, since it was manufacturer error, Goodman would cover costs, but don’t let their warranty fool you. They refused to pick up the tab, only parts are covered. Their inferior quality control cost me $688 to patch refrigerant line, and replace gas. Hopefully, the patch holds! Buyers beware.

Goodman is nothing but problems. From the reliability to their customer service. I purchased two units less than two years ago and the HVAC installer had to come onsite for both units more than a dozen times. Controller issues, compressor issues, drain pan issues and numerous system failures. Daikon Industries purchased Goodman in 2012. I read where their warranty was better, yet I have yet to get any support nor has my installer received any support. If you want problems, Goodman will deliver.

Original unit was purchased and installed in 2010, at least 2 compressors later we had a brand new unit installed in Nov. 2018. The first unit brought was a dud, they called it “DOA”, so they brought a second unit and everything worked okay, not great, until Dec. 31/23. This was 2 months past the 5 yr warranty, but all good as it was registered so 10yr warranty. Wrong, it was the DOA unit that was registered so no warranty! Nearly $5K and 9 months later and it’s still not working, new compressor is now shot too. So do not buy Goodman.

I bought a new HVAC Goodman and had it installed in the last house I bought and renovated. Over 7 years, it has quit working in the summer for some reason or another. The vendor I purchased it from here in SC does not make fixing your unit a priority even in deadly Southern hot summers. Don't waste your money on this crap and I have a warranty which doesn't include labor or suffering and hardship.

Goodman AC units are absolute TRASH. 4 year old and needed a new compressor. The compressor replacement was going to cost me over 3K except the compressor has been on backorder for 8 months and no end in sight for the backorder to end. I obviously can't wait a year with NO AC unit so It calls for a total replacement of the unit. Garbage to say the least.

Absolutely the worst. The compressor went bad within the first year and the warranty only covers the compressor and not the labor, refrigerant or anything to flush the lines. On top of that the freight charge is $275.00. Never again.

Our HVAC company sold us a Goodman unit which was installed on May 8th, 2024. It worked for a few days and then, not so much. There was a leak of the refrigerant, the tech tried fixing a few times then it froze up, then they said it was a bad compressor and then a bad coil and then they were going to switch it out with a new unit. After waiting another week they decided to just replace the parts. After waiting another week they sent the wrong parts. It has been since 3 weeks with no AC. The distribution center has no sense of urgency or care. HORRIBLE Service!!