Goodman Manufacturing

I live in the NW and had my old unit replaced 6-2020 with a Goodman unit. The unit ran fine but was air only we have gas heat. So that said it only ran for app. 20 day in 2020. This year as temperatures rose in late June it started running for an additional 7 day then died completely by July 16th. That means this unit actually only lasted new for 37 days of A/C service. If it was a heat pump unit delivering heat that would have likely only lasted 1 month. That cost over 2500.00 for one months usage! No one wants to work on it. Just charge over 200.00 to diagnose the compressor is junk. We are left to suit the dealer who claimed 12 year parts & service extended Warranty on our contract in writing, and buy a real A/C unit that will last.

We built our house in 2013 and replaced the compressor 5 times in 8 yrs. We now changed brands and completely changed everything, compressor, air handler, etc. Our builder was kind enough to replace until we changed brands. Cost us over 4k.

Purchased GSXC16 system in 2019 and worked well for 2 years, then the unit would not turn on the compressor once or sometimes twice a day. The installer has spent many hours on the phone with Goodman tech people to no avail. He has also replaced almost everything that can be replaced. When I called Goodman after 2 months of this they said, "Sorry your installer has to contact our technical rep for help." When I told them he had already spent many hours on the phone with them, their answer was, "That is all we all we can do for you." They just don't care.

8 year unit, installed in a new house in 2013, Houston TX. 5 Ton. The coil was broken in 2017, had to replace it. This year 2021 the condenser had leaks EVERYWHERE! This was installed in a new built home. My husband passed away suddenly 2 days before the day of the closing back in 2013, and I had no time or clear head to learn about warranties. The crooked contractor never registered the unit under my name, and therefore when it broke this year I could not claim any warranty. Laws in Texas only benefit corporations but not the individuals. The manufacturers will give better price to contractors with licenses, and higher prices to home owners.

Similar to others on only the first page of the reviews. Goodman unit has broken 8 times in two years and Goodman reps will not respond to requests to investigate the unit. Service by Aire Serve. Garbage company and garbage unit. They take a month to fix it each time, and right now we are two months without AC in the muggy southeastern summer. No empathy from the manufacturer or the servicer. STAY AWAY!

Ever since Goodman HVAC was installed a year & a half ago, it has never worked correctly. It blows cold air in the winter and warm air in the summer. It runs constantly when it's hot trying to keep up but it can't. The company who installed it has checked it several times & always come up with an excuse and/or says it's working as it should. Don't waste your money.

9 year old 4 ton AC unit compressor QUIT DEAD. I have a 22 year old 2.5 ton unit working perfectly on the Addition part of house working fine. Bryant AC. My brother also installed a Goodman 9 years ago and his unit failed too a year ago. 8-9 years is not acceptable.

Well let me start out by saying, what a piece of ** company!!! My installers never told me to make sure I register my product or I will lose five years off my warranty. I called the company and they said it was locked and there was nothing they could do about it, have a nice day. What a piece of ** company. And my unit broke down after 3 years.

The capacitor failed after only 3 1/2 years. While this inexpensive part (less than $30) is covered under warranty the labor of a licensed HVAC contractor is not covered. So I had to dish out $180 for labor. Labor should be covered under warranty as well. Disappointing and frustrating to happen on a relatively new unit.

I employed an Air Conditioner to replace my Central Air unit. Goodman A/C was recommended by the salesman. The next day after the installation, my wife and I

Noticed that a noise came from the A/C condenser unit. I contacted the contractor and informed him that I was concerned about the expensive noise that was being emitted from the A/C, I was told by him that this was normal. I then contacted Goodman Manufacturing who in term informed me to contact the Contractor who then in turn should contact their supplier for further investigation. It has been several weeks now, the noise at start up has been steadily been increasing in sound. Up to now nothing has been resolved, I am am now in the cycle of phone tag. My wife has medical problems and requires an A/C that functions correctly. Where do I find a solution for this problem? I have paid for this Unit. I did not get it for nothing.