Goodman Manufacturing

Two Goodman units were purchased and installed in my home. One of the copper lines wasn't long enough to bypass another line and thus vibrated causing a hole in the line. This is a common problem and Goodman is aware of the problem but refuses to cover the cost to repair. I spoke with Goodman customer service who referred me to the local rep. When I call the area rep Phillip ** ** who was extremely rude.

Appears there are MULTIPLE complaints about the AC units breaking down right after the warranty. AC units are supposed to last for many years, these are breaking down within a year and the consumer is responsible for the labor to replace their crappy parts. $2,000 into repairing their crappy product 16 months after purchase. Thanks Goodman for standing behind your product. Think twice before buying their product. Concerned for the coming years that it is just going to be a money pit.

Purchased a Goodman 16 seer a/c unit and air handler. The motor in air handler failed in less than 3 months. Had to pay $200.00 additional labor to have it replaced. Very poor quality control. Now very worried what will go out next. Took a week to get new motor in 90 plus Florida heat. Highly recommend you not buy Goodman product.

I bought a Goodman heat pump model GsZ160361bd, serial no 1903096018 brand new and had it installed by a “license technician“. The unit broke in less than 18 months and required repairs that cost me approximately $1600 in labor. The part were covered by the manufacturer. But no customer should have to spend that much money on a heat pump that was purchased new. I believe Goodman Manufacturing has junk heat pumps and I recommend anyone looking to buy a new unit to look at the other manufacturer. Also make sure it is a sister brand name to Goodman. The customer support is of no use to the customer who purchased their product. All you get is scripted reply to call a license contract to fix their junk product! At your own cost! This is a real experience. Do not buy!

AC coil failed just after warranty expired. Could not be repaired and needed to be replaced - cost $1,800. These major AC components should last 15-20 years. Initially, Goodman agreed to investigate but, after sending them my info as requested, they never responded. Contacted them again 2 months later and customer service was non-existent. In fact, it's almost like they transferred the CS to another firm. Email responses didn't even make sense. Filed formal complaint with BBB and company's response was no better. I have had other situations where an item fails right after warranty expires and many companies will take the moral high ground and offer some restitution or even honor the original expired warranty. Apparently Goodman just doesn't care about anything.

After 3 years in a New Build, our unit starts to malfunction in the middle of an Arizona Summer!!! No one can service the unit because of a lock placed onto the unit which no one appears to have a key. A call to Goodman revealed that few have the key and the service needs to purchase the key from a "distributor"! In the meantime, we are burning up in 100+ degree heat. New Unit, key That no one has, and purchase key from someone of their choosing? ARE YOU SERIOUS??!!

I live in the NW and had my old unit replaced 6-2020 with a Goodman unit. The unit ran fine but was air only we have gas heat. So that said it only ran for app. 20 day in 2020. This year as temperatures rose in late June it started running for an additional 7 day then died completely by July 16th. That means this unit actually only lasted new for 37 days of A/C service. If it was a heat pump unit delivering heat that would have likely only lasted 1 month. That cost over 2500.00 for one months usage! No one wants to work on it. Just charge over 200.00 to diagnose the compressor is junk. We are left to suit the dealer who claimed 12 year parts & service extended Warranty on our contract in writing, and buy a real A/C unit that will last.

We built our house in 2013 and replaced the compressor 5 times in 8 yrs. We now changed brands and completely changed everything, compressor, air handler, etc. Our builder was kind enough to replace until we changed brands. Cost us over 4k.

Purchased GSXC16 system in 2019 and worked well for 2 years, then the unit would not turn on the compressor once or sometimes twice a day. The installer has spent many hours on the phone with Goodman tech people to no avail. He has also replaced almost everything that can be replaced. When I called Goodman after 2 months of this they said, "Sorry your installer has to contact our technical rep for help." When I told them he had already spent many hours on the phone with them, their answer was, "That is all we all we can do for you." They just don't care.

8 year unit, installed in a new house in 2013, Houston TX. 5 Ton. The coil was broken in 2017, had to replace it. This year 2021 the condenser had leaks EVERYWHERE! This was installed in a new built home. My husband passed away suddenly 2 days before the day of the closing back in 2013, and I had no time or clear head to learn about warranties. The crooked contractor never registered the unit under my name, and therefore when it broke this year I could not claim any warranty. Laws in Texas only benefit corporations but not the individuals. The manufacturers will give better price to contractors with licenses, and higher prices to home owners.