Goodman Manufacturing Reviews

Goodman selling heat pump system without a piston and charging the same price. Not communicating with customers about it. Customer service don’t have a clue. Had an attitude when I ask that question so when I ask to speak to someone in charge she hung the phone on me. Not professional. I will not buy any Goodman products. This is how they deal with contractors but wants us to my the Goodman products. Absolutely not. Not worth buying Goodman. We are the reason hvac equipment is being sold. Why treat us like this.

We built a new home and the builder (Heartland Homes) installed a Goodman HVAC. It is 4 years old and we've had Freon added 3 times and the coil replaced. Goodman will not assist other than to say that the parts are covered for 10 years. We've spent $700 on service and consumables and are not sure that the unit is actually repaired. Of course Heartland Homes is of no help as always. I would stay away from purchasing a Goodman unless your distributor or installer have an extended warranty on labor and consumables (which will probably cost you extra $).

Third unit over the years always the same story. Evaporator coil will leak because they are not built to last. Yes all mine failed within the warranty period. Of course you have to pay a fee for the free part and the labor which is astronomical. Go Trane, Carrier or Lennox. More upfront cost but you won’t have major failures in 4 or 5 years. This product GSX 14 is built cheap.

We purchased our air unit in 2019. Our air wasn’t cooling properly, so I called the company out that installed our unit. I was informed that it was a leak in the coil. Although the part was covered under the warranty, his labor was not. He charged $500 ($200 labor + $300 for Freon that he had to replace). Today, he brought the coil to install it. We were charged $600 ($500 for labor and $100 for more Freon). After Googling, it seems as if leaky coils are an ongoing problem with Goodman units. I do not feel as if it’s fair that we had to pay for labor and Freon because of a defective part. Goodman should be held responsible for their product!

I bought a new AC system 5 years ago. The compressor went out 4 years ago. I have been on contract for over a year, and unable to get back to the house to have the work done. They didn’t care. Now I’m going to be out over $4k for a new system. If you value your wallet, don’t buy Goodman! Terrible product and terrible company!!!

Had new unit installed in summer of 2020. Jan 10, 2022 ac went out (Texas). We used our home warranty company and had 5 compressors over the next 10 months. Finally called the original installers to come back under the mfg warranty. They hardwired the unit so that the fan runs all of the time. We can't turn it off. Parts were ordered 11-29-23 and as of 8-4-2023 we still are waiting on parts. I feel like they are using all of the parts on people that don't have warranties and are paying for the parts. Never again will I use this company!

Hi. Ever since we start using this brand new AC and Furnace we had issues one after another. 2 years old unit is leaking Freon. Coil Freezes. Number of issues. With Furnace as well. Called several time the customer service. They just repeat that “we only cover parts.” Which would take long time and when you are faced with climate issues, you find yourself in not being able to wait that long for parts so you end up paying. Every year I have spent $700-$1000 btw the two units. I wonder if there is a lemon law on these.

What a mess is all I can say. A year and half ago my parents bought 2 brand new Goodman AC units to help cut down on their energy costs and replace 20 year old units. One of the units aka “the unit from hell” (3 different techs said this) died within months of install. A year and half later and over 1500$ in labor spent trying to get this unit to work I at that point I’m ready to rip it out and install another brand. After trying to call Goodman their response is “we don’t deal directly with the consumer”. Ok then I won’t directly buy another unit from you ever again!

Goodman HVAC unit was installed 3 years ago. Unit worked fine for 2 years. Then I was notified of a recall. After that work was performed, we stop getting heat. It took 6 repair visits to get it running reliably. Now that it's warmer, we have no a/c and are already on our third repair visit. Goodman broke the unit or maybe it was defective from the start but nobody knows how to fix it or cares. This is a bad company and the next call I make will be to my lawyer.

Got mine installed in 2018. 5 years later it failed. They wouldn't honor their warranty and said they never received my warranty registration. I am now dishing out 13k for a new system. Do not waste your money.