Goodman Manufacturing

Goodman HVAC unit was installed 3 years ago. Unit worked fine for 2 years. Then I was notified of a recall. After that work was performed, we stop getting heat. It took 6 repair visits to get it running reliably. Now that it's warmer, we have no a/c and are already on our third repair visit. Goodman broke the unit or maybe it was defective from the start but nobody knows how to fix it or cares. This is a bad company and the next call I make will be to my lawyer.

Got mine installed in 2018. 5 years later it failed. They wouldn't honor their warranty and said they never received my warranty registration. I am now dishing out 13k for a new system. Do not waste your money.

Bought two unit about three years ago. One unit failed in under a year. They tried to fix with a new compressor. This worked for about two weeks and failed again. Replaced unit under warranty after I complained and read the warranty statement to them. Been working good since. The other unit is now failing the same way as the first unit. Replaced the compressor, didn't fix it. It is getting worse as the days go by. Goodman sent two techs. Out to diagnosis the unit. The one tech. Keith ** was exceptionally RUDE. The other tech. was quiet and just followed the lead of Harris.

As a dissatisfied customer, I would like to share my negative experience with the Goodman furnace. Unfortunately, the furnace broke down in just two years of usage, which is incredibly disappointing. Moreover, the technicians sent by Goodman to fix the furnace have been entirely useless in solving the issue that started in September 2022. Despite paying over $500 for their services, there has been no solution provided, leaving me and my family in the cold. Adding to my frustration, the Goodman customer service staff has been incredibly rude, unhelpful, and unwilling to listen to my concerns. I have asked for parts to be shipped, but they have refused to listen to my request, making me feel like they do not care about their customers' satisfaction.

Bought 2d Goodman system after a.c. failed, have a regular a.c. also goodman. The heat pump has not functioned properly since install. Very erratic operation. It is a waste of electricity even though was sold as an energy saver. Runs for 20 to 30 min and never gets above 75 output. This is with 70 room temp and 70 set on thermostat. Has had circuit board replaced and installer came in and rebuilt duct system. I am so frustrated especially after paying a premium price. Thinking about having it removed even if only 7 months old if I could find someone to give me half what I paid for it. It sucks.

We have 2 of their A/C units, one unit has had a problem before, and now has another problem with the coil. Unfortunately, I discovered that I didn't get the 10-year warranty because it wasn't registered within 60 days of installation while my house was still being built. I asked if they would help me out due to this issue with the late registration, but they declined. I was just hoping that they would understand and work with me but apparently, they won't make exceptions, so now I have to pay $1,600 for another coil. Disappointed that this large unit has broken down twice, so we will be having to pay every time it breaks down, Florida climate makes it necessary to have these units working in good order at all times. I think the unit shouldn't break down twice in five years, so beware and register within 60 days.

I had my previous unit for 21 years and only had issues in the last year before it was replaced. I had a Goodman Gas Furnace and Air unit installed 3 years ago. Over this past weekend my furnace stopped working. Because it was 30 degrees I had someone come out for a 250.00 fee for weekend service. They said switch for air blower was broken and they did not have it in stock. Went all weekend without heat. Came on Tuesday and that was not the issue. The entire air blower mechanism needed to be replaced costing me $450.00. I contacted Goodman and they have yet to respond. I will NEVER recommend this unit to anyone.

3 years ago We purchased a Goodman gas pack to replace our older unit that was not worth repairing. The rest of the winter went like a dream and the AC worker the next summer. We have worked on it ever since! I had a tech out twice costing me out of pocket because Goodman wouldn’t cover the warranty because I installed it myself. Between myself and the repairman, we have replaced nearly every single part on this unit including the draft inducer motor today. I’ll never buy another unit from Goodman, period!

Having trouble with my furnace, repairman was out twice and did not resolve the problem. I called customer service and they would not transfer me to a technician to help diagnose the problem. They are no help, after googling the problem and reading the manual. I found information about the problem and where you could order parts. Sometimes it's best to do your research and fix it yourself if you feel you can do it safely. All I wanted to do was to explain my problem to a technician so that information could be pass to my repairman.

I had my furnace put in in April, the motherboard was bad, it was replaced 2 more times and still does not work. Can't find anyone to take it back and am told I am out 2600. And will need to replace with better quality for 5500. Just want to make sure no one ever buys a Goodman again.