Goodman Manufacturing

3 years ago We purchased a Goodman gas pack to replace our older unit that was not worth repairing. The rest of the winter went like a dream and the AC worker the next summer. We have worked on it ever since! I had a tech out twice costing me out of pocket because Goodman wouldn’t cover the warranty because I installed it myself. Between myself and the repairman, we have replaced nearly every single part on this unit including the draft inducer motor today. I’ll never buy another unit from Goodman, period!

Having trouble with my furnace, repairman was out twice and did not resolve the problem. I called customer service and they would not transfer me to a technician to help diagnose the problem. They are no help, after googling the problem and reading the manual. I found information about the problem and where you could order parts. Sometimes it's best to do your research and fix it yourself if you feel you can do it safely. All I wanted to do was to explain my problem to a technician so that information could be pass to my repairman.

I had my furnace put in in April, the motherboard was bad, it was replaced 2 more times and still does not work. Can't find anyone to take it back and am told I am out 2600. And will need to replace with better quality for 5500. Just want to make sure no one ever buys a Goodman again.

I will NEVER buy another @Goodman_Mfg (Good Air Conditioning & Heating) unit! If you're considering such a transaction -- just don't! My unit has six years left on the warranty, and although Goodman has coils to manufacture and sell new units EXACTLY like mine (I can buy one today and have it installed for $3,000 and change), for some reason--Goodman cannot find a replacement coil for my warrantied A/C unit that is four years old.

I will never buy a Goodman product ever again! My a/c compressor 5ton 14 SEER went out right at 2yrs and they would not replace it! Their warranty don't mean anything! Customer service was no help, they didn't care!!

We bought a new Goodman furnace and air unit. $14,000. The humidity is horrible!!! 57%-68% everyday and night. The repair guys tell me to turn it down to 67*, well that’s too dang cold for us, we are in our 70’s. Then they said to keep fan on 24-7, all of this deletes the purpose of high energy savings. What crap! Hours and hours of service men here and the humidity still doesn’t go below 57%. They keep telling me an air conditioning unit DOES NOT remove humidity. Every home we had, the air conditioning took the humidity out to a comfortable level. Our 22 yr old unit did just fine. So much for updating The two units. So RUN FROM GOODMAN if you like lower humidity!!!! Now they say we need a whole house dehumidifier for $2000 more, are you kidding me?? We’ve lived in this house for 7 yrs, NEVER EVER have we had high humidity.

Dear customers, willing to buy a good men air conditioning system, they claim to have a warranty, when you go to their website and file after having the units installed professionally. Well if you try to claim for a warranty repair which, it consists of 10 years after having it installed, Customer service tells you that no it's not our responsibility. Their unit breaks down after two days of the unit gets installed by a professional.

I bought a house that had been totally redone from the roof down due to smoke damage from a small fire. They installed a brand new Goodman heat & air system in 2013. I noticed a few weeks ago it wasn't cooling like it should. I had someone come out for a leak test today. They told me the coil on the outside unit is bad and I'll need a new system. It didn't even last 9 years. A good unit should last 15-20 years I'm told! My next unit will not be a Goodman.

Unit failed within one year of service due to manufacturing defect caused by faulty workmanship. Submitted claim to Goodman under warranty but warranty ONLY covers a defective part and its replacement, nothing else associated with bringing the unit back to working condition. Submitted detailed invoice, pictures and videos of where defect occurred and repairs performed to return unit to working condition. Goodman denied any reimbursement indicating the only warrant defective parts not their manufacturing process or workmanship. Consumers should be aware of just how limited their warranty is in considering a purchase of this product.

How in the world can I give you an A+? You're a waste of time to dial up. I purchased A Goodman A/C & Heating Unit because this is was what I wanted. It runs Excellent. You're just not qualified to be in this position. Maybe this is why you don't get sales anymore. I will be blunt on all matters if it needs to be known by Company & Consumer! I wanted to know if a PRO1/T-170 is compatible with a Goodman Three (3) Ton Unit? What's so wrong to not help your buyer's in any or all needs? These A/C & Heating Units are very important to keep in Excellent Standards. I purchased this Thermostat, & it cools off quickly, but it doesn't seem to move down fast enough to my temperature I programmed it to.