Trane Reviews

I’ve always considered this brand/system to be a reliable choice, but my recent experience has been extremely frustrating, especially with the ongoing issue of parts availability. I’ve been trying to get part #COL27748 for a repair, but it’s been backordered for an indefinite amount of time with no clear timeline for when it’ll be back in stock. Given that it’s the middle of summer and my AC is down, this has made living conditions unbearable.

Bought new high-end Trane system in 2020. Since then, have had a leak at the outside unit, replacement of evaporator coils, twice, replacement of the heat strips, and replacement of the run capacitor. Also, all this maintenance has resulted in broken door panels on the air handler unit. This system has been a lemon, and $25,000 later, there's no way Trane deserves even 1 star.

Absolutely do not recommend Texas Coast Heating & AC or Trane products. We’ve been without AC for 12 days in the middle of a Texas summer because they were waiting on Trane to ship a part that was under warranty. That’s bad enough, but then Texas Coast Heating & AC told us it would be another 6 days before they could come install the part—despite knowing how long we had already been without cooling. There was zero sense of urgency or customer care. No loaner unit offered, no updates unless we reached out first, and no real concern for the fact that we were sitting in dangerous heat waiting on service that should’ve been prioritized. When you spend thousands on a name like Trane, you expect reliability and better support. We received neither. Save yourself the frustration—look elsewhere.

Apparently this website is pretty much worthless. I came here to research which brand of HVAC was best and all of them are rated as being pieces of crap. I guess nobody comes here to place a review unless they are having problems which makes this website WORTHLESS.

I bought a Trane XR 15 5 ton ac unit for my home last year after researching a lot which unit to go with. Recently I noticed that the compressor inside is made by LG Electronics and written as made in Korea. I was totally disappointed with the purchase when I saw that. Well, I am not a tech, but when I researched, I heard about the Climatuff compressors which is made in USA and all. But when I saw this I felt like I got a cheap unit or some. Like I said I am not a tech to say which is good or which is bad or about the durability and efficiency of that compressor. But if I had known about this earlier I would have bought some other brands. I am not sure about the durability, efficiency or performance of the unit compared to one made here.

My Mother in 2020 who was 91 years old at the time had a 5 ton Trane unit installed at her home. In 2022 the unit broke down twice, in 2023 the unit broke down again 2 times and now in 2025 here we are again. This unit was not even 5 years old when this last occurrence happened. Something within this unit has to be causing the evaporator coils to malfunction. Trane has refused to replace the unit stating that the warranty only covers replacing the parts and not the unit itself.

Have had unit for 18 months. It has never worked right. We are hot. Electric bill is outrageous. Customer service will not help. Unit leaked out all the freon. Evaporator coils are broke. The coils are known to be faulty and Trane is still selling them.

Trane used to be a good reliable company; however, our latest experience is not good. We paid $13,700 to have a Trane AC installation last July and we haven't experienced any more cooling than we had with our old AC unit. The Trane unit cannot keep our house cool. We have the thermostat set at 75 and the unit can't get below 80.

I would like to take a moment to recognize Malone ** from the South Florida region for his exceptional commitment and unwavering dedication to our surgical center. Malone consistently goes above and beyond to ensure our facility runs smoothly and remains fully compliant, even if it means coming in on his day off or during holidays. His attention to detail, reliability, and proactive approach have made a significant impact on our operations.

Trane Comfort Link II XL 1050 Thermostat is extremely difficult to use and unnecessarily complicated. My husband and I are both twice decreed engineers and we have never encountered such convoluted, complex, and useless software in any other venue. Even the Trane service technician who was here this morning couldn’t figure out how to operated the thermostat.

11 years old and the heat exchanger is cracked. Tried to contact Trane and no response. Anything over a 500 dollar repair cost isn't worth despite the free parts cost. Why bother with a warranty? Looks like it don't take much to stop a Trane. Never again.

Bunch of liars. My air went out in the middle of a Las Vegas summer heatwave with serve weather warnings. Our 2 year old brand new unit needed a new part. Thankfully it was under warranty. Our tech called and tried to place the order but the person taking the order failed to follow policy and the order was never placed. The next day I called myself and spoke to a lovely man who helped to it situated and told me the part was being overnight. The next day comes and surprise surprise no part. I can’t call because it’s closed and they are now closed for the weekend. Saturday and Sunday come with no part. I call again Monday and to the surprise of the man assisting me the part was lost and could not be found. 9 hours later he found it but bad news it was never overnighted even though we offered to pay this cost, and would take 3 more days to get to us. I was told to call customer service to see what I could be done.

Our Trane HVAC system is ten years old. After a few years, our evaporator coil had to be replaced, under warranty. Then more freon after one year, then every six months, most recently after 70 days. Our company says we need a new coil, air handler (our old one has been discontinued), or recommended whole new system.

Long story here. About 20 years ago purchased my house I currently reside in. After about 2 years the outside unit started having issues. It was never working as well as I wanted any way. Electric bills were running me over $700 during the summer months. I decided to start looking into having my entire system replaced. While at Home Depot I noticed a booth set up offering free estimates for air conditioning from a supposed Home depot trusted vendor. I set up an appointment and the next week they sent someone to give me an estimate. Turns out he was a Trane dealer. Well my old unit was only a 3 ton unit and I have nearly 3000 sq ft so right off he told me I needed a 5 ton unit. Price back then was about $3500 installed. I asked him about my air handler which is in the attic. He took a look at it and said it was fine and would work well with this 5 ton unit they would install.

I have an Ameristar unit that went out 2 months after install.. I have been replacing parts for years spent thousands.. Compressor went out twice!! This company does not stand by their unit and will treat you poorly if you ask for assistance from manager!!! Take legal action if need be! They do not stand by products.

I was a American Standard (same as Trane) dealer for many years before retiring and moving south. Purchased Trane's most efficient heat pump for a very high price but wanted the best for my wife who will outlive me. Also bought 10 yr P&L warranty. First year had many "communication" problems per the thermostat. Dealer could not find anything wrong. I researched internet and found a trane document stating that this unit needed a specific communication upgrade part and wiring. I took it to dealer, who had never seen it, and told him to install it on my unit. Also replaced compressor that had failed while they were working on it and waited many weeks during summer because repl compressor was not in stock.

I purchased my Trane Air Handler only 4 years ago. I have had my unit professionally serviced every year. I am now told I need an entire new compressor. Even though it is under warranty, Extra parts and labor are quoted at $2,300. This unit is disappointing.

Purchased my Trane a/c 9 years ago. I’m having it replaced this week with a Carrier. I spent $2500 on a repair less than 2 years ago. I had to wait 3 months for the part because it was out of stock. In Florida!!!! Now the fan melted into the system and requires a $3200 repair. I’m better off getting a new unit. No way will I ever purchase a Trane or anything Trane related. 10 year warranty has to be registered which I was not informed about so I’m out of luck. I’ve talked to other people that own a Trane and they have similar experiences. STAY AWAY!!!

Purchased a Trane HVAC system May 3, 2022, installed May 4, 2022. Coils went out December 2024. That is less than 3 years for a brand-new unit! Trane did send the parts to my local dealer for installation, but they would not cover the labor. So, after spending $7,324.00 May 2022 for the unit purchase/installation, then less than 3 years the coils go out. I did learn that this is happening all over the US. Terrible quality!

I have a heat pump only 4 years old. It was completely out of Freon. A coil had to be replaced. Only the coil part was covered under warranty. I had to pay for all the Freon and labor. RIDICULOUS!!! Only 4 years old. Service every year! I’d shop for a different brand if the quote a TRANE is this bad!! Not built to last. A Moen faucet is built to last!

Furious Complaint About Trane’s Useless Warranty and Terrible Customer Support. Where do I even begin? I bought a brand new construction home in 2018 that came with Trane HVAC units. You’d think with a name like Trane, you’re buying into quality and longevity. Wrong. Fast forward just seven years—and the **compressor fails. Completely shorted out and needs to be replaced. That alone is bad enough. But here’s where the story goes from bad to infuriating.

AVOID AT ALL COST!!! Their Warranty is bogus. I purchased my AC because of the 10yr part warranty. I have had my AC serviced twice a year, changing my filter monthly, everything I am supposed to do. When my AC began to leak from the coils, they turnaround and inform me that it is not covered because the coils are dirty. I explained I have the AC serviced since I purchased it, no one ever mentioned the coils to me and I do not know every piece of an AC and what needs to be done, as a consumer I trust the companies and products I purchase and the consumer should be informed of what could potentially happen. Apparently one needs to be an expert on everything because it is all about the $$$. Now they want to charge me more than half of what I had paid for this unit. It is all a SCAM!!!

New Trane system in 2016, replaced coil 2018, replace coil 2020, and now it needs another coil in 2025. This thing is hot garbage. Apparently our condo unit air handler has been manufactured in China since 2011 according to our local HVAC provider. Even though the coil part has been replaced under warranty each time, we've been eaten alive by the labor and refrigerant. Now let's talk about the other failed parts: entire air handler replaced at 3.5 years (2020); compressor replaced at 5 years (2021), control module replaced at 6 years (2021), another control module replaced at 7 years (2022), control module once again at 8 years (2023).

We bought a train system on our brand new house in 2018. It came with a 10-year warranty on the heat pump which I thought was great. When the copper line in the bottom split and we lost our charge, the tech came out and found the problem but is not covered under our heat pump warranty. So now we have a 10-year warranty which doesn't help cover any of the cost for repairing the copper line, the wires that caused the leak, or the recharge of the system. Trane let me down and I wish I would have tried a different brand.

I think Trane needs to take more responsibility for their products. I purchased brand new a few years ago, had to call our local tech at least 1 time a year for bad parts. And again just recently (today) a part was bad and I lost coolant because of leak. But for labor and new coolant was over 300 dollars. Part was a couple bucks.

Unit is 6 months old. Can't get part to fix. Dealer needs customer awareness training. Very poor customer experience. Service manager does not return calls. Unit needs dome sensor. Not sure they sent out trained Trane service. He seemed lost.

Replaced a 20-year-old Trane that worked well until it stopped. Purchased a 6k 2-stage with a heavy duty filter. It blows air 7 degrees colder than the air in the house. Have had three companies with 5-6 different techs come out 12 times to try everything over the past two years. I can't get through to any Trane rep (you can't just call them, you have to go through a series of steps that stop if you don't have a specific invoice and they decide not to bump you up to some other level that lets you speak to a person), and I can't get any resolution. It's so bad that I may just have to rip the thing out and replace it. Do NOT buy a Trane heating system. Ever.

So, where to begin. I bought a new Trane HVAC system to replace my 16 year old Carrier system. The coil was manufactured in 7/2020 and it Failed. So far that's $225 for the failed starter coil, $195 for determining the coil leaked, and $1000 to replace the coil that was on backorder for 3 weeks.

Despite 2 complete failures, 12 service calls, replacement of thermal exp valve all in first two years, Trane refuses to offer any help on 15K 3 stage unit. I have had case escalation twice and still no help.

My older Trane thermostat does not have or download current firmware so Trane told me to hire someone to install the firmware. It should download automatically via internet which I am connected to. Unbelievable.

I purchased a 3.0t unit from my local HVAC guys and had them install the Trane unit back in 2023. In less than 18 months I had a coil go - a teeny, tiny little thing that caused the whole evap coil to be replaced. No big deal, the whole thing is under warranty, right? .. Right? ... MY 5 YEAR PARTS, LABOR, DIAG WARRANTY WILL COVER IT, RIGHT!? NAH. The labor? Covered. The parts? Covered. The diagnostics? Covered. You know what's not covered? The coolant. The pounds and pounds and POUNDS of coolant that leaked out of my unit isn't covered. The coolant that costs $128 USD PER POUND, isn't covered. And you know why? Because they don't cover "MATERIALS".

My less than 5 year old Trane 4 ton 14 SEER/11.5 EER gas unit have been having issues with it after 2 years of installation. The issues I have had are with the flame sensor, gas valves and now a bad condenser motor. I purchased a Trane unit because they were supposed to be the best in the business, but this is ridiculous. This unit has cost me more money than it is worth and would love to find a recall on it, as I feel that with this many issues on this nearly new unit I would really like to see if the unit could be replaced.

Our Trane AC condenser and air handler were installed less than two years ago. We are now told that there is a crack in a flimsy plastic drip pan that requires a ton of time (and money) to replace. Even the approved contractor that installed it says the material used and design are crap. Apparently, terrible design and shoddy materials CAN stop a Trane.

Wow the length of time to get a warranty part is the most horrible thing I have ever experienced. I have been waiting for two fan motors from Oct of 2024 and now we are in March of 2025. This company is a joke. Please use a different company for your heating and cooling needs. They are horrible on getting parts. Hopefully this AC mfg goes out of business. They are horrible on any warranty item you would ever need. Brian **.

Trane XV 19, 5 ton unit, purchased and installed 12/2023, just over 1 year ago. Main refrigerant coil failed two months ago. It is still covered by warranty. Problem is: Trane is not honoring warranty, feedback from Trane is they are not currently making the replacement part. So I am only heating my house via Emergency heating unit in air handler, my electric bill doubled. No answer from Trane on when part will be available. Totally unsatisfactory. Yes, I understand it is a expensive replacement part; on an expensive high-end unit. You would think Trane would have replacement parts available. Apparently they do not. I have contacted customer service, no reply to issue. Just from email asking for part No and Trane order No which I have provided. Beware

I bought the top of line system for my new retirement home from the area’s top subcontractor. After only 2 years, the original compressor had to be replaced and the current one sounds like it could fail at any time! A valve failure caused all of refrigerant to leak out into the environment and had to be replaced for $1500! This system was built during Covid and I suspect I have purchased a lemon!! Trane and my subcontractor has failed me miserably. Shame on them!

We purchased a new home in Dec 2023. We hired the installer of our Trane HVAC unit to perform yearly maintenance on the unit. That was Dec 2024. It is February and our Trane heating unit has failed. With temperatures in the teens and 20s the house is extremely cold. Our technician arrived to fix the unit and upon inspection found that the high temperature limit sensor is defective. That part is not available anywhere nationwide. What company doesn’t keep an ample supply of parts available for its residential customers? DO NOT CHOOSE TRANE FOR YOUR HVAC.

Got a new complete Trane unit & handler unit 8 months ago, not even a yr old & it has the Dirty sock syndrome they call it. I change the air filter every month and i have had a Tempstar unit & a Trane unit before, Never had this smell they call Dirty sock smell, It because Trane doesn't put a coating on their Evaporator coil unit anymore and that is what is causing the smell once moisture builds up on it if gives this nasty smell, The A/C company that install it even said it needs to be replace. Trane knows about this issue & is giving me a hard time trying to replace it with a new one that they dip with a coating so it doesn't happen anymore, UNIT IS ONLY 8 MONTHS OLD. What a JOKE.

I purchased two American Standard hvac units in Dec 2023. My smaller 2 ton unit has not work correctly since it was installed. My wife won’t even sit upstairs when unit is running because it blows cold air when the second of two heat trips come on. One heat strip really warms up the room. When second heat strip comes on, the air coming out of vent is colder, 10% colder, which means we have to “re-heat” the room after cold air stops blowing. After trying to fix, I’m now told unit is operating properly. I continue to ask how can it be working properly when it blows cold air? “It’s defrosting when second heat strip comes on” is what I was told, even though unit says heating not defrosting. Apparently, Trane believes your hvac should blow colder air when two heat strips run vice one heat strip running. It is beyond frustrating.

Had a XL950 with a relay panel installed about 10 years ago. The panel died. Contacted a Trane authorized dealer. Was told I would need a new updated panel and XL1050. Had that done at a cost of over 1700.00. The XL 1050 is a Huge Step backwards. Exact same unit as the XL950, without the XL950 features. I would highly discourage anyone from purchasing the XL1050 system.

I have owned a few Trane systems. My most recent was a 5 ton unit that was installed in 2020. I live in Raleigh, NC. We had issues from the start, but it was directly related to the installation by Ideal Heating & Air. Trane would not answer any questions and would refer me back to Ideal even though the company had to made approximately 12 visit to get the system working correctly. The unit is a 2 stage unit and we could not get it into stage 2 and Trane support was no help. After 4 different companies reviewed the system, we finally got it right and into stage 2. The unit still struggles to heat and cool the home. It actually does worse than the unit that was install in 2003. The unit might take 12 hours heat or cool a space by 3 degrees. I will never buy another Trane heat pump.

I bought a Trane XC95M furnace 13 years ago. It has been a good heat source and runs quietly. This Fall it started to fail....it would try to start then shut down. The tech guys changed parts until they hit on the culprit which evidently was a pressure switch. The first part they changed was the gas valve but it didn't fix things, however, I paid over $1000 for that one part which obviously wasn't faulty. I have asked Trane to test my original valve only to be ignored. The gas valve is made by Honeywell and they have also ignored my request to test the valve. Based on this experience I would not recommend Trane as a source.

Very disappointed in our Trane, XL16i, Heat Pump. It was purchased in June of 2022 at a cost of a little over $7,000... It died in December of 2025 at the ripe old age of 2.5 years old, The motor/compressor totally failed. Trane's two year warranty on the heat pump had expired, and Trane would accept no responsibility for the failed unit, nor would they be of any assistance financially for the repairs. Fortunately, we did buy an extended 10 year warranty when the unit was purchased so the cost of the replacement motor/compressor was covered, but not the cost of labor or recharging the unit (approximately $1,000). Trane claims a 12 to 15 year life for their units, but do not stand behind their unit when it dies after 2 1/2 years.

2021 new Trane HVAC- Same problem so many people here are talking about. Evaporator coil gone bad—obviously, this is a material defect—$1800 replacement cost. We need to file a class action suit against the parts manufacturer? Or TRANE needs to take action - company reputation is really going DOWN!

In September 2024 we purchased a new Dual System TRANE HVAC system for our home. Jan 2nd 2025 it had issues. We call for the installer. They couldn't come till Jan 7th. Also same afternoon a single carbon monoxide detector went off saving the life of three people. Fire department was called and told us our home was filled with high levels of Carbon Monoxide. Had we went to bed we wouldn't have gotten up. Next day had the installer back to find out HEAT exchanger is cracked. Manufacturer Defect inspector tells us. This defect almost cost the life of three people. I would not recommend TRANE unit. And now I have read also more people with the same issue. It's cold now snow on the ground and no Heat Pump when in September 2024 spent just shy of 20 grand to make sure we were warm this winter. Being almost a week now with no HVAC.

Trane is terrible. Had the unit under 3 yrs now and still have issues. Now a gas leak. First Class Plumbing and HVAC, LLC claims the evaporator Coil is made cheap as tin foil. The service charge they're asking is $1200.00. Please anyone who is thinking about using Trane don't do it. It will be a Trane wreck!

Worst decision I have made on a c units. Out over $2,000 in the three years I have had it. The heat exchange and compressor are not compatible. I have to have Freon removed in winter and added in spring. The pressure doesn't equalize and it shuts down in winter. The company seems to not care. My advice is, never buy a Trane.

DO NOT BUY A TRANE A/C!!! We bought 2 Trane AC units 4 yrs ago thinking it was a good reliable brand and a good investment. WRONG! When our unit turned 1 yrs old, the Evaporator coil developed a leak. Beware that the warranty ONLY covers parts NOT labor NOR Freon which is the most costly part! My out of pocket cost even though “it’s under warranty” was $1,000 and this was a brand new unit. Now the A/C unit is 4 yrs old and the evaporator coil on that same unit is leaking AGAIN. Now the labor and Freon will cost me $1,600 when this unit is still under warranty! Remember- ONLY PARTS ARE COVERED. I contacted 2 other A/C men to try to get better labor pricing but those 2 men stopped servicing Trane because “they are NOT as good as they used to be and Trane is hard to deal with.” The Trane technician who came today told me he has changed more evaporator coils on Trane units than he can keep track of.

I live in sw Florida and rely on our ac unit intensively. Our 13 year old system stoped working and we replaced with a Trane xr15 unit. It works well but the outside condenser is extremely loud. Loud enough that we can easily hear it inside and much louder than the 13 year old unit I replaced. I had the installer come back but they said nothing they can do. So would I buy this unit again? The answer is no. Works okay but way too loud… Many options out there to choose from.

I had a new Trane HVAC system installed several months ago. To date it's only worked 1/2 of the time. The central control board has fried out FOUR times. Fortunately I have a fireplace to keep us warm in the down times. Seems quality control is as bad as buying a new car these days. I will NOT recommend this product to anyone.

Another 1 star review! We had a new high efficiency hot air Trane furnace installed just 7 years ago. During the yearly maintenance check this year (done in October, before "heating season"), the technician found (and showed me) a crack in the heat exchanger. Good news was the heat exchanger was still under warranty (part only, not labor!). Bad news... the heat exchanger was on backorder and not expected to be back in stock for over 2 months. We ended up replacing the entire furnace with a new Carrier unit. A very large expense because the Trane heat exchanger only lasted 7 years and Trane could not keep the part in stock. Very disappointing!

My friend has a three month old Trane that quit after 3 months. The control board went bad. He's an older gentleman on a small fixed income. He had to buy a heater and kerosene to keep warm over the first cold spell. Trane doesn't care about customer service and not willing to reimburse this gentleman. There isn't a way to speak to Trane only through email.

I purchased a Trane 4 months ago and couldn’t be more unsatisfied. The compressor has malfunctioned twice in two weeks. Could not shut down the compressor by turning off the thermostat or breaker off. This is my second Trane purchase and probably last purchase. For $10K I expected more reliability.

I would not recommend Trane high efficiency gas furnaces. My heat exchanger failed and it was only 3 years old. At that point labor wasn’t covered so I had to pay over 1,000 dollars. The Trane rep seemed very uneducated when I asked whether there was a warranty level that would have covered labor (the dealer left behind no manual or paperwork about registering the unit). She said “no, we don’t send laborers out.” I had to explain to her what “covering labor" means.

⭐☆☆☆☆. Extremely Disappointed in TRANE's Customer Service and Product Quality. I purchased a TRANE unit expecting reliability and quality, but unfortunately, what I received was far from it. The unit turned out to be a "lemon," and instead of standing behind their product, TRANE offered me a measly $233.60 reimbursement on a $589 expense, calling it a "goodwill gesture." In addition, to having to now purchase a warranty for both units that will cost me over $3,000.00. This is completely unacceptable!

2-year-old (May 2022) Trane R 410 16 SEER heat pump has a plastic shroud attached to the lid around the fan that is rattling and increases noise by 30%. I contacted my Trane authorized dealer, and they just crammed a bike tube in it and duct taped it in the 4 rivet locations. So far, I repaired the tape that got blown up. In a couple of years, I plan to sell my home, to have a $8000.00 or more newer ground unit 3.5-ton model number T4XCCY5042A109A with duct tape around the top shroud will be hard to explain. I've contacted Trane with no response. I asked has there been any modifications to the fan shroud rivets or the top piece of the unit but no response? I finally requested a new lid, I'll gamble I'm not the only one with the problem. I can't sell my home with duck tape holding the fan shroud. Oct. 14, 2024 I was contacted and they agreed to replace the complete lid, they will charge me $150.00 in shipping plus installation. Buyer beware.

High end Trane installed in 2019. Nothing but problems. 1. Condenser fan went out in 2021. Had to wait a month for replacement. 2. Coil leak in 2022 and had to be replaced. Had to wait 3 months for a replacement. 3. Blower fan motor is out July of 2024. 2 month and still waiting for parts. Won't use alternate motor.

We are a condominium with a large Trane compress for our central air. We've had lots of issues with the chiller and Trane told us that they could fix the problem by upgrading how the chiller turns on. Instead of all 10 compressors turning on at once, it would be a step configuration as each one turns one individually. So we went with that, gave them upfront nearly $60,000. That was 9 months ago. We have yet to see a Trane rep or hear anything about when we might expect this upgrade. The last we heard was "they were waiting for parts." In the meantime our $60,000 is in their hands not earning any interest. Everytime we ask, they were less than cordial.

I purchased a TRANE and it broke down within 1 month. The "Mother Board" had to be replaced 2 times. My installer had to come to my house at least half a dozen times. I finally had enough. I purchased a CARRIER unit, and it has worked perfectly, I love it. KUDOS to CARRIER. In addition, the customer service reps that I talked to at TRANE were incredibly rude and liars. I talked to reps in Minnesota and South/North Carolina and got NOTHING but nasty replies.

DO NOT buy anything from Trane!! Our unit is less than 3 years old and we have been battling them for a month! Our unit was shut off because it's leaking freon, so we literally have no air. Every time we call Trane, we get the same answer, "Your case has been expedited, but you still have no case manager and we're not sure when you will". ABSURD!!! How can a big company expedited your case but also tell you they're not sure when they'll get to you?! In addition to them not knowing anything, we've spent a lot of money having it worked on with no results. This is the worst ran company with the worst products, and I will NEVER purchase any unit manufactured by them. I wish I could give them 0 stars!

We have had a terrible experience with our TRANE system since we built our home. We purchased the system brand new and it was almost to the second the warranty ended everything started to go bad. Leaking freon, coils breaking, compressors going out. The response from my HVAC company? "TRANE just doesn't make them like they used to anymore." Stay away. They're charging higher prices than ever and giving out a low quality product.

The 4 year old TRANE air conditioner has a broken coil. I am told that an order was placed to purchase a coil, but the order cannot be filled because there are only four coils for this AC in the country. It is being blamed on covid and is now 2024. I have been without air conditioning in 118° temperature for a week. No one from TRANE or from the installation company can tell me when this part will be available. Do not buy a TRANE air conditioner if you cannot purchase parts to repair defects. It appears that the coil breaks frequently in these units. It should be a requirement for any AC company to stock parts that are defective.

This AC system is unreliable. We have used it for less than 3 years, and both a minor and major component have failed in the last 90 days. We have no AC on the hottest days of South Texas summer. Repair in one case was fast, in the other case has taken more than 48 hours even after paying the emergency after hours fee.

I purchased a Trane heat pump for $8,000 because I was told it was top of the line. After 3 years I had to spend $2,000 for a new coil because it was leaking Freon. You would think if it was the best on the market it would last more than 3 years. Won’t buy another one.

I purchased a new Trane a/c unit in 2022, It came with a 10 year warranty. In 2024 I was informed that the outer coil is leaking and needs to be replaced. Not only does Trane think customers should pay to install replacements for their defective parts, the part won't even be available for 5 to 7 weeks. WEEKS. As of 7-31-2024 I am on day 11 of no a/c in 110+ degree temperatures because Trane sells defective products. After submitting a customer service request through their website, they hadn't responded after 4 days so I called and apparently got my case "escalated" a week ago and nothing has been resolved.

I purchased two Trane heat pumps in 2018 for over $18,000.00. Since 2018 I've spent over $8000.00 in repairs. How can a company build, manufacture and sell a faulty product, there should be a lemon law on products at a certain price point, there's no government oversight on products or product safety. I've contacted Trane and all they're offering me is $600.00. I'm asking for a replacement because the issue is a faulty compressor and with ongoing maintenance their offer isn't sufficient over the long term. Now in one of the hottest months the unit isn't working.

We purchased a home and replaced the old heating/cooling system with a brand new Trane heat pump. Our system worked well for just over a year and then failed with a coil leak. So, we contacted the Trane approved installer. We were charged $95 service fee by the installer. They replaced the coil which was covered by the parts and labor warranty. Apparently the coolant gas is not considered part of the system and is lost if you get a leak. It holds 6 pounds of coolant at $105 per pound. Five pounds were needed to refill the unit, so the total was $620 even though it was under warranty. We put in a complaint to Trane. These units are supposed to average 10 to 15 years. We received a response that they do not and will not compensate for coolant lost as a result of their product failure.

Trane is a terrible AC unit to buy. We live in Naples Florida where AC is critical. We have a 4 year old Trane AC unit. In the 4 years, we have had a compressor failure and 3 coil leaks. Each time putting the AC unit out of commission. We are currently waiting to have the 3rd coil leak repaired but distributor cannot get the part from Trane. It has been over 2 weeks and still no Date has been given for delivery of the part. Don’t buy Trane.

My installer was wonderful but the product is defective. I have had my unit 2.5 years. First a valve was bad. The installer said it was probably bad from the beginning. I lost all my Freon. Trane would not pay for the Freon or the labor even though it was Trane’s fault I lost it. Last week the main coil was leaking and had to be replaced. Again, I lost all my Freon. Again, Trane refused to pay for the Freon or the labor. They did replace the coil. I thought Trane was the best but that’s not true. When I replace this unit, I’ll be looking at other brands. Sherry **, Honea Path, SC

Install was pleasant! Hard working techs, very polite. It was a great unit until it decided to not work right! Outside unit burnt up in the middle of the night, had to argue with install company about it! Thermostat has been a nightmare. We have pictures to prove it all time stamped. Gave a bad review and now they won't come period. I could of gave a bad review 24 months ago but chose to see if we could resolve it! Not a chance! It was a terrible purchase. I'm stuck with it!!!! I wouldn't ever recommend a trane to anyone!!!!

If I could give zero stars I would. Brand new install January 2024. Come May temperature is now summer and the unit will not transition to cooling, fan, or even auto mode. Installer and Home Depot useless for support as well. Do not recommend.

Do not buy anything from Trane or RunTru! They do not care about their customers! I purchased a RunTru system 3 years ago and it has never worked correctly. Ive been given excuse after excuse from their certified technicians and charged every time! A brand new unit has had the compressor replaced, condensor, lines, all in 3 years! Yet they have no record of the work? Over 6 service calls in 3 years and my system has never worked right from new! My electric bills have double, sometimes trippled, since installing this system and it does not cool correctly. I live in s florida and AC is essential yet they have never fixed it! Horrible product, horrible customer service, buyer beware! Stay away! I registered both units and contacted them numerous times, but miraculously they have no record of any of my previous complaints or warranty registration! I strongly request anyone who has had multiple issues with new, Trane or RunTru, systems to reach out to me!

Had our Champion heat and air unit replaced 1.5 years ago. Biggest mistake ever! Has already been worked on 3 times and the warranty is pure crap. The a/c is so loud from the intake in the house we have to turn our television up twice as loud as it was with the other unit. Worst mistake we ever made!

Replaced a 32 year old RUUD in 2017 w/ Trane HVAC system. Biggest mistake in our life. 2018 6 months old new Computer board for Heat Pump. Several calls in between. Then November 23’ new coils, $682 in Freon, new thermostat, two more computer boards. 5 visits in two weeks. Then on 05/17/24 86 out turn air on & nothing. Rehagen Heating & Cooling refuse to look at because still owe $800. Which is all from visits we’d never had, had this system not be a pile of crap. Ready to rip out & through in Missouri River. $12,000 Poof!! Gone. Who can afford to waste that $$. I have no idea what to do to get partial reimbursement to use towards a different system.

Bought Trane system in 2017 and it has malfunctioned horribly ever since costing us an additional $3000 in repairs and now, just 6 years later, $6000 to buy a new system from another company. Trane ‘s customer service dept is a huge inefficient uncaring bureaucracy and they do not honor their products or warranty. If you don’t believe me, there are 37 pages of complaints about Trane AC systems on BBB!

Purchased a vacation property in Estero Florida. Was told that the ac unit was just replaced and that had a 10 year warranty. This definitely made the property more desirable of a purchase as well as more expensive. Had the ac unit serviced and maintained by licensed Trane technicians and followed all of their maintenance requirements/recommendations. After two years of consistent problems with the unit it turns out the air handler was defective. The same company that installed the unit for the previous owners had been doing the maintenance. They informed me that the repairs were covered under the 10 year warranty. They handle the warranty work for Trane and when they called about the defective unit they told them that the unit was no longer under warranty because the current owners (me) never called to transfer the warranty.

Residential A/C 5 ton air handler and compressor unit less than 2 years old and already 2 catastrophic failures. 1) Condensate pan leaking and took months to obtain replacement, and 2) Blower motor failure and Trane parts does not have any, anywhere to be found. Trane 800 could care less. Trane fails to do adequate design and quality of their offshore components and could care less about having an adequate supply chain for replacement parts. Their general attitude is sorry but can't/won't do anything about it so you just wait. If not for a 5 star dealer I'd throw this lemon out. I will never ever recommend Trane to anyone. Buy Goodman, can't be any worse.

I recently purchased a house, and my HVAC system broke down but I discovered that there was a warranty that I was not made aware of. When I contacted Trane to inquire about the warranty, they informed me that the warranty had not been transferred to my name, and I would not be covered for any repairs or replacements. I unknowingly missed the 90-day transfer window as I did not work with a realtor and purchased the house through a leasing agency. Please be aware that the system is only 6 years old, and the warranty is for 10 years. According to Trane, the warranty reverted to a 5-year warranty because the transfer was not submitted in time.

Purchased our home new. Dean Air installed the Trane Hvac unit. They never registered the Hvac. I res. the outside unit but did not know you had to also res. the inside air handler unit with coils, etc. Within a year the inside unit failed and only $500 was under warranty, had to pay over $ 1300. Then within another year the coil had a leak which they would not cover at all. That cost over $2000. Had some other minor breakdowns which cost about $ 1000. Now the coil again has a leak and will cost over $ 2000. All of this in under 4 years. We have had York and Carrier units that lasted for decades. Will never ever have a Trane Hvac unit again!!!!

Purchased new Trane HVAC unit. After 3 years, the compressor unit failed. After considerable wait time, it was replaced at a repair cost of 1,462.69. 3 1/2 years after installation, the air conditioner condenser coils went out and the part was replaced after a period of two weeks at a labor cost of 1,689.11. Trane agreed to reimburse 849.06 with signature on a release/nondisclosure form or 450.00 if not signing a release form. Neither offer is acceptable. A new unit should not have its two major components failing. Do not recommend this product.

Nothing dies like a Trane. 8 winter failures in 7 years on a 10-year old heat pump unit. Guaranteed, I'll never own another Trane. Nobody can fix them and they can't go 12 months without a major failure.

Bought a brand new Trane in 9/22. Trane unit was manufactured in 9/22. Panama Florida plant origin. Model 4WCC4030A1000AB. Lasted 30 days then quit. Called Trane authorized dealer that sold/installed unit. Took him 11 months to come back out. No heat during winter/ no AC during summer, 11 months no service, no show. Finally comes out and tells me unit has defective coil, will have to be replaced. Repair man tore brand new AC unit apart in yard. Brand new in pieces, 30 days of service, now scattered across yard. He was not happy, and neither was I.

I am writing this review to share my experience with Trane AC units and the challenges I have faced in resolving ongoing issues with them. Over the past two years, I have encountered significant problems with both my upstairs and downstairs Trane AC units. These failures occurred within a relatively short time frame, which has been both frustrating and costly.

I have had Trane systems for 15 years now and I would never buy another one. I have one system that is clearly a lemon and Trane will not replace it. Sure they will provide parts under warranty but NOT LABOR. And the dealer system is set up to gouge for labor costs. As an aside, most HVAC service companies pay commissions to service techs if they sell you more repairs or even a new system. How many times have I hear "You're better off replacing the whole system because it's more economical"? More economical artificially by charging outrageous rates for repairs. In the first 3 years of its life, this particular system has had two failed indoor coils, two failed thermal expansion valves, and filed lineset. Trane's motto is "You can't stop a Trane." Mine hasn't even made it out of the station.

Rude and think its funny there's no lemon law on AC units. They know their coils fail. The one they replace unit warranty you still have to pay for it. Another company stealing from senior citizens. Do not trust them.

Rooftop HVAC that is three years old is now on its second failed heat exchanger in less than a year. Last time we waited 30 weeks for a replacement that was redesigned, welded stainless steel and was to be a better design. It failed. Now Trane is stating we will wait 40 weeks for a replacement. Why buy a product that you can't get parts for in a timely manner? Production is no longer slowed by factories closing because of COVID. Do your research. Investigate how long it takes on average to get replacement parts for whatever brand you are choosing to purchase. There's got to be a company out there that stands behind their product....I hope!

I bought two Trane air conditioners. Every year there is something wrong with them and I have to pay 1K a year for 'labor services' and/or the liquid that needs to go inside of each. The first year, the thermostat needed to be replaced and they needed liquid. Every year, there is something wrong with them. Trane will only cover the parts, but not the labor. Now, it needs a new compressor and a new variable speed drive. Trane should step up and cover at least 50% of the labor since they sold me two ** products. Do not buy "top-of-the-line" Tranes or any top-of-the-line brands when it comes to ACs. Go with an AC that does not use WiFi. The more bells and whistles; the greater opportunity for breakage.

Purchased Trane 14 HVAC system December 2019. Completely new system. February 2021 replaced Defrost Sensor for $140.91 under warranty. June 2022 replaced heat pump compressor for $1406.79 under warranty. August 2023 replaced air handler Evaporator Coil for $2269.01 under warranty. Total expenses to date $3816.71. Under warranty replacements require customer to pay shipment of replacement part to local Trane contractor, pay for warranty paperwork, pay for return shipment of defective part AND pay all labor associated with repair and coolant. Pick another company for your HVAC needs.

Have a Trane AC unit that's only 3 years into a 10-year warranty. Started dripping water into the secondary drain pan. After several trips from the local HVAC service company, they finally decided I have a crack in the primary drain pan. They tried to order the part, but none exists in the continental US, and I don't have a firm delivery date. They said MAYBE January, which at the time was four months out. Meanwhile, my secondary metal drain pan remains wet and rusting away, primed to start leaking through the drywall ceiling. Tried calling the customer service number on their website, but I keep getting "Call cannot be completed at this time" message. What good is a warranty if they can't supply repair parts? Would not recommend this brand of HVAC system.

Today is October 3, 2023, approximately 9 weeks ago our unit started dripping water from the unit that is in the house. Our repairman placed an order to replace the drip pan. I was told that this is a rare part to replace. The repairman spoke with Trane on September 5 and received an answer saying the part was scheduled to ship September 12. Fast forward to today Oct. 3, still no part and the text the repairman received from Trane now states there is no ETA on the part. I tried to call customer service to get answers and was told they could only speak to my repairman. Terrible customer service.

I had a Trane A/C system installed in March 2023 to replace my Old Trane A/C. The New Trane as an issue already so I submitted a Claim and was told I needed a Installed Form which I assumed was a Bill Of Sale showing the Date Unit was Purchased. I sent ALL Paperwork that the Trane installing Company gave me and Trane said I still needed the Install Form so I emailed the Installing Company to send me a Copy of said Form. They sent me the same Form I sent in to Trane and again it was rejected. So now I have NO WARRANTY at all bc the installing company doesn't have a Installation Form, only the Bill Of Sale with Date of receipt of my Money Paid in full. I will NOT Purchase another TRANE Unit in future, I'll go with a Better Company that supports their Customers instead of a Piece of paper.

New unit installed December 2018. Inside coil rusted and needed replacement after 28 months. (It's guaranteed for 24 months.) No concession by Trane. Now September 2023 outside coil goes bad, needs replacement plus gas leak. Now Freon needs replacement & new coil outside. Trane is now a piece of crap. Used to be top of the line. DO NOT BUY TRANE unless you want additional expenses every 2 years.

We have a Trane HVAC in our nine-year-old home. The motor on the inside unit went out on July 23. Our repair company diagnosed the issue on July 25 and ordered the motor. The estimated wait time was 8-16 days. It has been over a month and the motor has not been shipped. In fact, the company is not even sure they have one they can send. Supposed back up on their assembly line. What is bad about this Trane product is that because of its electrical assembly and configuration you cannot put a universal motor in the unit. We are stuck in 100+ degree August weather in the middle of Texas. NEVER BUY A TRANE!

Feb 2021 had a Trane xr16 air con. & furnace installed. Mfg 2020. Today Aug. 23,2023. Control board on furnace replaced. Unit still not cooling as old Trane. Thermostat shows 1 temp house warmer.

I had a brand new $15,000 Trane unit installed in 2020. 3 years later, the supposedly most reliable brand of air conditioners blows the compressor and will cost me $2,700 to repair. How does this happen with a unit that should not have these problems this quickly. I live in Texas, so yeah I know it’s hot….but having this happen in the hottest time I’ve ever seen. My sister has an old 15 yr old bargain unit and it’s blowing cool air. Go figure! I feel robbed!

Today I am getting quotes to replace my 2 ton Trane model number 4TTB3024G1000A system because the coil malfunctioning. Prior to posting this review I twice sent Trane a plea stating that I was installed in July of 2023 a unit manufactured in 4/13. I asked for a concession to my service company in purchasing the parts. I received no reply. I also made Trane aware that since November of 2020, I was out of my home with the ac turned off due to medical issues. Even with my service contract company performing regular recommended maintenance this unit required repairs 4 other times. In other words, this Trane stopped plenty and $2000 to replace the condenser ensured that I will get off the Trane here.

I have been trying to get help with an issue for 8 months. I've sent countless emails and made over a dozen calls. My inside unit coil went bad and it was covered. The coil failure caused the Freon to leak out. The coil was covered since my unit wasn't even two years old. However, the Freon was not covered which makes no sense. The coil failure is why the Freon leaked out, but I paid $1,100 to replace the Freon in the new coils (that failed and caused the Freon to leak) which is a complete joke. I would not recommend a Trane system. $11k for the system and in two years I'm hit with $1,100 for something I should not have to pay for. There are other brands with much better warranty and customer service out there.

Don’t waste your money! This company use to be the best on the market and they decided to cut corners at the expense of the customers. Here’s what happen to us and thousands of other customers: We own a new construction home that was finished in 2018. The coils died on us within the 1st year and it was, luckily, covered under warranty. Well, it crapped out AGAIN. When I called and asked why my coil keeps dying they had no answers. I asked what my options are and they told me to just replace the coil. They explain the the new coil only had another 1 year warranty. So if it craps out a 3rd time, it’s $2200 again. We are looking to completely get rid of Trane altogether. We are not paying $2200 every couple years to replace a coil has been proven faulty.

Trane unit installed in April 2021. Compressor died in July 2023... Trane has 'shipped' the part - still waiting, it is delay after delay. Fixing the unit is over 3K... So many complaints on the internet - please do your research before considering buying a Trane. This is ridiculous that a $17,000 dollar unit breaks on you after 2 years and then it costs you another $3,000 to fix... Trane does not care that their product does not last, they lowered their warranty on compressor down to 2 years after several complaints and a class action law suit in California.

Our 5 year old high-end 5-Ton HVAC system has been inop for 5 weeks now with no end in sight! TRANE does not have the parts needed for the motherboard, and has not given us an ETA for the parts either. This is the second time in five years that the motherboard has gone out. They didn’t have the parts the first time either. It took several days to get the parts. Also, the thermostat has gone out and needed to be replaced three times! All this in the first five years! No reliability! I will never buy a TRANE HVAC system again and no, I do not recommend them!

My new Trane XV 18 heat pump cools well but has significant problems.

I purchased a new high-end Trane AC and gas furnace system for $12K in August of 2021 with ComfortMaster doing the installation. In July of 2023, less than two year later, the outside coil failed because two parts were too close together causing it to melt a hole in the coil. All of the coolant leaked out. Because it is more than a year, Trane will only cover the part, and I am left with an almost $2500 bill for labor and coolant. Trane offer to cover 10% of the cost. ComfortMaster basically said, "I could care less about installing a crap system," and required full payment. A 23 month old system that fails should be on the manufacturer or dealer to fix and not the homeowner.

When you buy a heat pump, your energy consumption may increase by 150% like mine did. Consumers need to be educated. Had I known the electrical consumption would increase so dramatically, I would never have installed the unit. I wrote a negative review to this effect. Trane responded and suggested I call 800.945.5884. When I called, they said they would register my product which I already did. They did not offer any suggestions or help whatsoever. It is obvious they do not care about their consumers.

My 2020 Trane central air conditioner isn’t working because a blower motor failed. The part is under warranty and will be replaced at no cost. What upsets me is that the replacement blower will not be available until late August—a month from now.

We have always had Trane HVAC units. They used to be excellent quality. However, we purchased a new unit in 2020 and it has been a pile of junk. It never cooled or heated properly from day one. We constantly had repairmen out which costs us money. This should not have happened with a brand new unit. Trane customer service was basically useless and agreed to give us a few dollars on a $10k unit. What a joke. They should have completely replaced the flawed unit. Never again will I spend a cent on Trane products. Their quality has hit bottom.

Air handler went down a week ago and it controls the outside compressor. Repairman cannot get the parts...they are back ordered because they come from China. Looks like a big company like this would have the parts in their warehouse or have them made here.

My 2 1/2 ton Trane is only 4 1/2 yrs old and has lasted shorter than previous one. (On 3rd a/c in 21 yrs) Last wk was told the unit had a coolant leak, and this was reason for 10 degree difference on setting temp and actual temp. It was "recharged" and lasted only 1 wk. My repairman told me they were made to last only FIVE YEARS!! I was livid because I simply can't afford that purchase so often. I asked about changing brands and told, "they are all like that now, some worse, because they are made in Mexico." WHERE IS CONSUMER PROTECTION????

I bought this unit less than 4 years ago (Around August 2019). I have to ask the company that installed the unit to service it every year since I own it. The transformer was replaced in 2021. Now the circuit board has to be replaced. The service calls since I bought this unit cost me more than $2500.

My new HVAC was installed in early December. In April it quit heating, my tech found a faulty heat sensor. Trane sent a new sensor but it was the wrong sensor so I had to have my tech come out twice to fix Trane's problem. I wrote a review which Trane responded to wanting me to contact them, I did not because the problem was fixed. Now in early June the AC quit working (a must in Texas). My tech found a leak in the condenser attributed to a faulty weld which he stated never should have made it past quality control. This time I contacted Trane by phone, told them what happened, and explained that they needed to make me happy. I asked for an extension of my warranty since I didn't trust them, their reply was that they do not warranty past 10 years. Apparently they don't believe in themselves so neither should you.

We live in Arizona and purchased a 2-stage Trane AC system in December of 2021. Fan motor went out in in June 2023. Had the unit for two and a half years and although the fan motor was under warranty we had to pay to the labor to have it repaired. It hasn’t even been three years and problems already. If you live in Arizona you better do your homework before making a significant purchase. I'm sure these units work better in other parts of the country, just not in Arizona. Expensive lesson learned.

My Trane HVAC system was 17 years old and stilling working fine. I thought I had better replace it, because of its age and summer quickly approaching. I just had my unit replaced yesterday and I am very happy and satisfied with my choice. I received great service from my old unit, 9 hurricanes, many severe storms and never once has my Trane failed to function and operate flawlessly. If anyone asks I always recommend a Trane. I believe researching the installer is more important than the Trane manufacturer. If it's installed correctly, it'll run trouble free and give you many, many years of carefree service. Always hire someone that knows what they're doing...

Our 2004 new built home had a contractor grade carrier unit installed... No regular maintenance, lasted 13 yrs. When it failed in 2017, we had to replace because freon was obsoleted. Local contractors recommended Trane. Will last 15-20 yrs they said, no major repairs, and extended life if we pay 300 a year for annual maintenance. 6yrs later AC leaked all its refrigerant. That's Major! New coils needed. 4-6 weeks for parts. 93 degree heat wave in Indiana in June! I followed the rules, had my system maintained because I was told it was the only way to keep my warranty. Read other complaints, same issues. No one can keep a Trane running. Asked Trane for help with labor costs $1200, out of my pocket.

I purchased a top of the line TRANE system, heat pump and air handler with programmable thermostat. Acting on the recommendation of Consumer Reports, I decided on TRANE. BIG MISTAKE! The system is supposed to be "Energy Star" rated for power consumption. Much to my dismay, I found that the unit is using over 125 watts while in the "off" or "stand by" mode. Apparently there is a heater within the heat pump compressor that is supposed to keep the compressor warm. Well, I live in FL and the damn thing is heating when the outdoor temp is over 80-90 degrees! The only way to stop the wasteful power consumption is to turn off the main power at the circuit breaker panel. The "off" setting on the thermostat does not control the excess power consumption.

Trane units are junk. They sell defective units. Many recalls and failures. DO NOT rely on salesmen or repairmen for recommendations. Trane AC are made to be repaired. My yearly average cost for repair is $2000.

Purchased Trane XV unit in 2019 because of reported high reliability & recommendations from Consumer Reports. Have experienced 4 equipment failures in last 6 months including compressor. Although failed parts covered by warranty I’ve had to pay for labor/service costs & replacement of refrigerant to the tune of over $4500. Will not purchase another Trane product in future.

Avoid Trane AmeriStar. Lowe’s salesman talked me into a Ameri-Star A/C complete system instead of a Trane telling me they were the same. Spent over 5,400.00 for total unit. Since it was installed in 2015 we have had to replace the a-coil 4 times. Trane AmeriStar would only cover the part. We have paid out 2,500.00 dollars for labor to fix this **. There needs to be a class action lawsuit about this. The a coil is made in China and it’s problem is copper coils and aluminum tin with no coating so two dissimilar metals and they corrode and leak. Just remember…Everything stops a Trane.

Purchased a Trane heat pump in 2021. Nothing but problems. Unit not working and I have been waiting for an over 90 days for the part. Model 4TWR7036B1000DB. ManDate 3/2021. I have owned Carrier in the past. I can not recommend a Trane for residential.

I purchased a Run Tru heat pump made by Trane 7 months ago. I figured with it being made by Trane it will be top of the line. Wrong! The contractor/installer has been here 6 times & ordered 6 parts. Junk is its name! If anyone purchases one they will be sorry. Just because it's made by Trane doesn't mean jack squat. A very very inferior product. Any more problems I will be calling the Indiana Attorney General's office concerning the lemon laws. Nothing runs like a Trane they say. Run Tru doesn't run at all!

This Trane ain’t bound for glory… Winter has arrived and we are faced, yet again, with the annual failure of our Trane heat pump. After a myriad of technician visits and varied diagnostic attempts over the years, we are still no closer to stabilizing this machine. We moved into our newly constructed home in April 2016. Our contractor put the installation of the heating and cooling system out to bid and selected a Trane installer because of the reputation and reliability of the Trane brand. We were happy to pay a premium for the system (Heat pump model #4TWR4060E1000BA; Air handler model #TAM7B0C60H51SCB) in the hopes we would have many worry free years of service. Then the nightmare began. Early in January 2017 the heat pump faulted when temperatures dropped into single digits. The original installer made three service calls to diagnose the problem.

Trane XV20i serial number 19421SYA1F. Bought the system through Airmasters of Tampa Bay in October 2019. Came highly recommended for longevity, robustness, energy efficiency, etc. History of malfunctions not including vent sweating which we kind of got under control by redesigning the duct work adding a second zone at cost of $10,000.

We purchased our home Nov 2022. We were pretty confident since the home had a new Trane heat pump installed in early 2021, we would be good for at least 5 to 10 years. We are having to pay $894 to AC company for labor and freon to replace a split coil line. Clearly a factory defect! This heat pump is only 2 years old! Trane should be covering labor also. I will NEVER buy anything TRANE.

We were sold a TRANE air handler that has been leaking for 5 years. Two AC service companies have not been able to fix or ID the reason for the leaking. Finally an AC company said it is a badly designed model and that other customers are having the same issue. We still have 5 years on our warranty but Trane refuses to replace the air handler with another model or even pay the labor for a $700 install of a secondarily drain pan which, because it's necessary, proves this is a bad model. We already have a secondary pump. Their customer service at Trane is a big joke. Go with Goodman. We had Goodman AC for 10 yrs. No leak, no secondary pump required and no secondary drain pan required. Trane is bad news.

Trane makes awful products that prematurely fail and then to top it off their customer service is somehow worse than their actual junk AC units. They won’t stand behind them, look for every reason to reduce warranty to run away from the liability created by inferior design and manufacturing.

Apparently it only takes a two year old evaporator coil that leaks to stop a TRANE. Two years after new install on new construction the evaporator is leaking. Not in the soldered joints or fittings, right in the middle of the coil. Coil is available at no cost to us but the labor is $2500. This is unacceptable, I have tried to contact Trane for possible labor allowance with no luck so far. This type of thing is costly, to consumer and the HVAC company that installs, this poor quality makes the installer look bad to most consumers who would assume fault is theirs and the additional charges for labor to fix a manufacturer's defect. So sad, is Trane purchasing coils from China? No respectful American company would do this to fellow Americans. Avoid Trane, an American Standard company. Do your research and determine which manufacturers have the least callbacks before you make such an investment.

I purchased my Trane air conditioner units in June 2010. I have 2 units since I have 2 zone cooling in my home. Five years after installation, both evaporator coils failed and they were replaced since I had the 10 year parts and labor warranty. Just recently, it was discovered that one of replaced evaporator coils failed, just 7 years after replacement. My units are 12 years old now and past the 10 year warranty.

My American Standard air conditioner went out on Labor Day 2022. 15 days later I still have no resolution and Trane can't even tell me when I will have a solution. Error codes 159.02 and 159.03 are communications errors allegedly dealing with harnesses, which are a few short wires and plastic plugs on a motherboard. Each harness costs $250 -- manufacturing cost 25 cents. The local Trane dealer did not have the harnesses in stock and refused to give me the ones in the units they had in stock, meaning a 5-day wait till the harnesses showed up. Technician replaced the motherboard and both harnesses, the a/c worked for about an hour before the same error codes popped up and the machine died.

I purchased a complete Trane AC & air handler in 4-2017 for $5500. I have had nothing but problems ever since then. Every year something went out on it, and every certified Trane AC technician I had come out said they have seen nothing but problems with the residential Trane units. One even commented he "cringed" when he saw it was a Trane.

I have a Trane XL18I heat pump, which I have had numerous problems with since 2016. Within two months I placed my first call for service for faulty parts, followed by 26 additional service calls over the past six years. Five of those calls were made so far this year for repairs costing $3,355.00, which includes replacing the evaporator coil and various faulty parts. Overall, the total repair cost has come to $9,065.

During summer time I could not use the Fan only to cool down the house without using the AirCond. The Fan will turn on but it's useless. It should come out the same speed as the furnace fan or the AC. Portable electric fan can blow better than this smart Trane Furnace. The company could not adjust the speed of the blower for using FAN only. It is what it is. I could not agree that this Trane furnace is a smart high tech furnace. I paid expensive price but sad and disappointed.

I live in the hottest city in Arizona. My Compressor had a short in it and needed to be replaced. After working with two dealers, they both let me know that the compressor was on back order. When I called Trane to see what contingencies or accommodations they had in place for their lack of inventory, I was told that the most they could do was escalate a claim. When I asked what happens if the part isn’t available, I was pretty much told it would be on me or the dealer to figure out what to do. It’s been 2-weeks and I have been in a 90 degree house.

ACR Heating and Air replaced my home HVAC systems in September 2019 with Trane Units. All was well until July, 2022 (less than 3 years) when my air conditioning system stopped working. ACR did a diagnostic check and found the system had a defective evaporator coil which slowly leaked out all refrigerant (8 lbs.) over time causing the air conditioning unit to completely shut down. The evaporator coil was covered under Warranty. I have spent $1,722.00 out of pocket to get the system up and working. The warranty covers parts but does not cover the refrigerant even though, the refrigerant is the key part of the air conditioning unit. The refrigerant cost was $1,400.00 of my Overall cost.

In 2015, I paid $9500 for the top end variable speed Trane XV18 and its professional installation and 10 year warranty. I purchased this unit, professionally installed and maintained, but since year 1 I have encountered performance issues, such as icing (no thermal cycle) and loss of Freon at the king-valve and now at the condenser coil. I have had Carrier, Amana, and other heat pumps with no problems out past 20 years. Trane has a bad reputation in my area according to local HVAC professionals. My concern is that now my investment will continue to fail and cost me time, trouble, money, and comfort when it hasn't lasted a fraction of a normal heatpump lifetime. Without full part/labor warranty, this unit would have been much too expensive to keep, bound for the trash heap.

Purchased a brand new Trane Heatpump/AC system in December of 2018 for a little over $10,000 and just had to have the evaporator coil replaced yesterday to the reduced cost of $953.00. Very poor quality and quality control in my opinion. The warranty covers the defective evap coil but not the cost of labor, parts and supplies should be covered as well. I will never owned another Trane or American Standard System again.

Ordered a RunTru by Trane AC Unit in July 2020. Already have had several problems with it, the latest being a coil that went out. Company will cover the coil replacement, but not labor cost of $2000. This unit is a total lemon and other people have had similar issues with these coils. They should recall these parts and cover labor to do so. DO NOT BUY-TOTAL LEMON/DEFECTIVE PARTS.

We are retired and the Trane CEO earns millions! Never again! I wish I could give no stars!!!

After 15 days of new unit installation, (June 2022) compressor went bad. No response from Trane representative. All consumers relation rep for TRANE did not give any positive response. They merely advised to talk to dealer who installed it. Trane does not care for end user experience with the product, they just pass on buck to dealer. As it is under warranty, replacement compressor needed but as per Trane, no inventory. So in Texas heat, without AC for 10 days. Made number of calls to Trane consumer but no response other than do paper work and wait. Do not recommend such unit which goes bad within 15 days and spending 3000+ dollars.

Updated on 09/08/2022: We have Trane at home. One of the compressor fail. It’s under warranty, around two months ago we contacted them and until today nothing! Who can live in Florida on summer without a A.C. for weeks or months and no one answer by phone!! Horrible customer service.

We had a Trane HVAC unit installed around 10/26/2014 and had problem in the 1st year. The evaporator/heat or AC exchanger unit (on top of HVAC inside) leaked, ice formed around it when we ran it and the co. that installed it didn't answer call. He came in the spring when we weren't using AC and installed a new one. I wasn't charged for it but they DID charge me almost $500.00 labor!!! Now for some reason the whole unit shuts down as if power was pulled & will come back on in a few hours or a day and it has done this 4 times in last 4 years! I WOULD NOT recommend Trane. I am now in the process of researching other companies----just in case.

We purchased home in 2016 and previous owner recently installed a new furnace and AC. In 2020 the AC motor broke and wasn't covered under "warranty" and had to replace the part. In 2022 during a heat wave our furnace motherboard short circuited and took out our brand new Nest thermostat. Trane was unavailable to inspect their equipment so we called a third party technician. It was determined the mother board short circuited and fried the entire unit. As the furnace is approximately 8 years old we called Trane again so they can make repairs under the warranty. Trane still would not send a technician nor would they honor any product warranty. Customer service rep said the unit is 8 years old and it's "time to get a new one". I will be getting a new unit as we have an infant in the house and cannot afford to play games with customer service. Our new unit will most certainly not be a Trane.

Last year I bought 5 Trane ac for my home includes 1 ton and 1.5 ton. In summer ac is not working anymore. For cooling, it may take time at least 5, 6 hours. I suggest no one buy Trane ac. Worst company ever.

We bought a brand new 16 SEER system from a Trane dealer in 2015. It wasn't installed properly. We 1st ended up with leaks into our ceiling. They replaced the faulty overflow switch but never tested it. Company fixed the ceiling. Things were fine then came winter. The heater wouldn't come on. We found they didn't turn the valve for the gas line on. We fixed that. Just the first year. 2nd year service wire burnt. They came out and put in a new heavier gauge wire. 3rd year the motor for the fan on the condenser unit failed. Rep said he could do it under warranty but it would take 2 weeks, offered to replace it with the exact same thing next day. We took the deal, we are in Texas.

Under the influence of the technician of Logan Service, I decided to replace my old furnace and air conditioner with new ones. A Trane system was installed in my house on Feb. 4, 2020 (total cost $8200.00, I was told that was a discount price). Just two years after installation, the air conditioner has stopped working right now, and the labor warranty expired (one year). I will have to pay a very expensive trip fee ($109.00) for troubleshooting and then pay an expensive labor fee to repair it. Right now we felt very uncomfortable with no air-conditioner in my house in Columbus, Ohio. My experience is that Trane brand is low and unstable quality, but too expensive. I will not recommend it to anyone.

Purchased 2 new complete AC systems less than 4 years ago. Replaced both coils due to leaks. Labor cost is about $1000 per coil which not covered by warranty, and Trane customer service rep refused to even transfer my call to a manager. Worst company, garbage products combined with inept and ignorant customer service. DO NOT BUY TRANE, stay away at all cost, trashy products and do not honor or stand behind their products.

I have A/C unit Model XL1050 Installed in 2019. Enclosed is copies of all the emails back and forth regarding my warranty complaint. I have spent a total of $2,653.60 in repairs for condenser coil, blower failure, display replacement, and coil malfunction. I initially contacted Trane warranty on 4/28/2022. All my emails are enclosed. I was assigned to Sheena L. senior person for escalations. She asked me via email what resolution I was expecting and after I answered her via email, I never heard back from her. I had emailed her over 10 times and called multiple times but she was always busy and never returned any of my calls. She also closed the case.

I enjoy my two variable speed Trane units. They are quiet and very efficient. After replacing old (23 years) units (also by Trane), I noticed that the electric bill dropped by $50-60 / month in summer time and $20-30 in wintertime. I live in Arizona and the electric bill in summer was $400+. Now it is less than $350. But the best feature is that when the AC unit starts there is no "boom" noise, when the unit starts. What you can hear is just a soft whisper when cool air starts breezing in. I installed one, and 2 years later another one - both Trane. I have two floors, each floor is regulated by one unit. One unit is already 5 years old, another is 2, I signed up for a maintenance service plan, so far no problems at all. Trane seems to be an expensive brand, but I spoke with installers and they say that it is worth the money. I would recommend it - at least to consider - when replacing a unit for a new one.

I purchased a Trane Heat Pump - Air Handler system 3 years ago. I replaced my unit with a brand-new Trane system in Feb 2019, 3 ton, model #4TWR4036G1000AA .. Today, Apr 19, 2022, I had to replace the compressor and associated parts because of a compressor failure. First of all, I would have never expected such a premature failure like this, though the warranty covers parts, the associated labor, refrigerant, etc was nearly $3000, a very large percentage of the new costs paid 3 years ago. Very disappointed with the poor reliability, will certainly impact my decisions in the future.

I just read 2 recent reviews that are my story!!! Omg! If someone wants to do a class action against Trane for this recurrent issue, I am in. The coil is defective and leaked coolant. The unit had been shutting down hard and sounded like it was going to explode. I also had a $500 electric bill. My HVAC company came out Saturday and put 10lbs!!! of Freon in a 14lb system. They had to order the warrantied coil. They informed me the labor and Freon would be around $1150!!!

My understanding of the failure (with my approximately two-year old system) was caused by a defect that should have been caught via quality control procedures at the factory where it was assembled. I am told that a system this young should not have had this type of coil issue and mine did because inadequate solder (or similar compound) was used when the coil was factory assembled. This defect was obvious to the service technician who repaired the system who also believed Trane would acknowledge and stand behind this as the manufacturing defect it was.

Noticed one of our units wasn't heating the way it should. After a Trane authorized repair center showed up and diagnosed the problem, they said the coil was leaking. All of the refrigerant was apparently gone, and it needs a new coil. Now this is deep inside the unit apparently (not like it got bumped), and while the warranty covers the part the labor and new refrigerant alone is almost $2000.00. This is ridiculous for a unit that is only 4 and a half years old.

I purchased my home early this year and the house is less than 5 years old with two Trane Air Conditioner units. I received a 1-year buyer's warranty for the house as part of the sales contract. As the summer heat started, we noticed the air conditioners were not working well. We contacted the warranty company for service. After a couple of checks including freon refill, they finally found out that there is a leakage in the main unit and the evaporator coil needs to be replaced.

My house is 4 years old. The builder installed a Trane AC heat pump unit. The AC coil needs replacement for the 4th time. Totally unacceptable!! After numerous contacts with Trane they refuse to replace the coil.

I had a contractor installed a new furnace yesterday, went to Trane's website today to complete the registration, its website does not allow me to enter series number or model number. The registration page design is a piece of junk. So I called customer service instead, it is funny that the rep asked me to repeat my address, phone number, model number, serial number, email address ... everything 2 to 3 times. I spent ONE hour to complete the registration, it should take 5 minutes to do this online with other company's products.

2 years ago when it was time to replace the 3 units that cool my house, my AC guy recommended Trane. Unfortunately, since I had a 17 year relationship with the company, I trusted their recommendation to replace with Trane. What a mistake. Dropped that company. On the evening of installation, I lost air conditioning to one section of my home. The leaking coil/ freon, etc.etc. as listed in many Trane complaints on the site. The issue happened time and again and after my nearly $20,000 investment, I went weeks without air. Now another unit is broken, something about a communication board replacement and parts that are not readily available. We are estimating a week or whenever.. to have air conditioning on my second floor. Please know I am in Florida and AC is very important.

I was sold a Trane air conditioning unit after my old system (Ruud) of 21 yrs was just worn out. In the 18 months since the warranty expired, I have had to spend nearly as much on repairs as the unit cost to begin with. Both repairs were due to electric fan motor failures and costs were well over a thousand dollars each time.. Now the unit is 2 yrs out of warranty and developed a leak at the drain due to the drip pan in the bottom of the unit being completely rotted out.. And what makes matters worse is that when Island air conditioning in Delray Beach FL installed this unit, they didn't bother to connect the drainage system properly resulting in inside ceiling damage.. This company should be ashamed of unloading such GARBAGE on poor unsuspecting consumers!!

I had my Trane XL90 furnace installed by a Trane authorized HVAC dealer many years ago. I bought it specifically because they had (still say they do) a lifetime guarantee on the heat exchanger. Something that I knew at the time was a weak point for many brands. Years later my furnace started to fail and I'm certain now that I was experiencing high levels of CO in my house. (damp windows) I attempted to patch/seal the holes at the end of the bottom of the heat exchangers. It is a cooler area of the heat exchanger and I imagine condensation was an issues that ultimately created holes and furnace ignition issues from the improper drafting of exhaust gases into my house. For almost two years, I tried to keep it working. I complained to the dealer more than once and they said to contact Trane. I did!

Awful company with awful customer service. It's been 4 months without AC and they are impossible to get a hold of to get the piece to repair it. Then they tell you 3-4 weeks and after 4 weeks they tell you it's another 2 weeks to get the piece and to stop calling them. If you have problems with your AC expect them to fix it just in time for winter. It's a surprise they're still around with all these negative reviews.

Our unit isn't 2 years old yet and the coil is leaking. They have no idea when the warranty part will be in. We paid $554 to have them come out, they tried to fix it to hold it over until the parts came in but it lasted 24 hours. Now we have to pay for a part that isn't covered under the warranty. The slogan Nothing stops a Trane is true. A Trane stops a Trane HVAC. Very dissatisfied. We went with Trane thinking it would last longer and have no problems.

Trane is a joke. Manufacturing error about assembly of unit. Hoses rubbed together and now its Freon empty. Will never buy from this joke of a company ever again. Idiots is being polite! Idiots. Idiots. Idiots.

We installed a Trane Gas Furnace/AC system in 2014...when a capacitor needed replacement in a heat wave we found that they did not honor their 10 year warranty on parts. Their customer service and website is beyond bad! I wasted hours trying to get my warranty honored with no help from the national or local installer. I cannot recommend this disreputable company.

You can stop a Trane! I had two brand new Trane units installed into my home. Less than two years ago. One of them can’t be fixed. My HVAC guy came out about five times. He’s done everything from change valves to Freon to pulling vacuums etc. Trane won’t stand behind their products, their consumer relations department is useless. Three different people gave me three different responses on how they would or wouldn’t help me. Today a supervisor told me that all of the three people I spoke to are wrong and they can’t help me and won’t. My unit is new and it is installed properly. It doesn’t work! Garbage! Run!!!

I really like my Trane dealer. But… The dealer advised me that Trane is not the Trane of old. They have issues in quality and design. I need two new units and am considering Carrier or another brand. What is worse is that the customer service reps are terrible. One last comment. Before you spend a lot of money on a new HVAC system you should air seal your attic. Remove the insulation and seal every hole and joint where the drywall touches wood. Do not add insulation on top of existing insulation in a leaking attic. I spent an extra $2k to do this and replaced the cardboard rafter baffles with corrugated plastic ones from DCI. They are great and brown recluse spiders don’t like plastic. The result is that my cooling costs was reduced by at least 30%. The existing HVAC system now runs less and should help reduce the maintenance cost of a new system.

We purchased a new Trane heat and air system for our home nearly a year ago. We wanted the best and top of the line so we wouldn’t have to worry about problems. Paid a high price for the package for our up and downstairs. Within 3-4 months we realized we had an odd smell coming from the vents and after several visits we find out both units had Dirty Socks syndrome (Yep that’s for real). After several visits and attempts to fix this bacteria growing on the coils, they had to replace coils on both units with epoxy coated coils. Thinking now after 6-9 months of problems we should be good, a week before our warranty was up the condenser for the upstairs unit went out and Trane wouldn’t replace the entire compressor unit, only the condenser, so our heating and air company, knowing all the problems, replaced the entire compressor unit at their expense! We would never buy another Trane and will never recommend them after this experience!!!

Stuff happens, equipment fails, that's why you pay more for a company with a 10 year warranty on the compressor. OH MY GOD, my TRANE unit has been down for three weeks and their customer support is beyond the worst, just plain stupid people you talk to when calling. NO ONE can fix my unit in my area (45miles from NY City by the way) because only 1 dealer in this area can do warranty service. Guess what, no one told that dealer this, Region Energy who stinks as much as Trane told me they don't fix Trane, call someone else, Trane says no, you must use them, back and forth and back and forth and here I am sitting in the heat. I got Region to show up and they said they don't replace compressors and need to replace the entire air-condition, no warranty. I can go on. DO NOT BUY A TRANE - DO NOT BUY A TRANE

Updated on 06/28/2021: I have concluded that their customer service and response to customer needs is terrible. I recommend not using this company or product. Through my experience, I feel they do not live by their motto. Their new motto should be, "Nothing breaks or cost your money like a Trane". I have the XV95, and it was installed in 2010. It ran wonderfully for the first 8 years. The heat exchanger failed in 2019. It was replaced by Horizon Services under warranty. It failed again in 2021. This is a part that has a 20-year warranty. Failing in two years shows a lack of commitment to quality and reliability. My warranty expired in 2020. Now I am on the hook for the repairs of close to 4000 dollars. Trane just provides the part to the installer.

We bought three variable speed Trane units three years ago. Since then we have already replaced four coils and each costing us about 1,400$ (including labor Freon etc). The technician told us that the Trane does not use good quality coils/part any longer and that AC units have more problems than other companies. Although the units run pretty quiet, I will never buy Trane again!!

I've had my Trane unit, the XL 16i 2.5 ton Heat Pump System with the Trane XL850 Thermostat controller professionally installed nearly four years. This system has been nothing but problems. I constantly have to keep adjusting the thermostat setting to stay comfortable. If I have the thermostat set to cool to 73 F, it keeps cooling down to 70 so I have to bump it up to 74 before it will shut off. Same goes when heating. I had an old Rheem system prior to this for 20 years, with a simple LED thermostat and never once had to adjust the thermostat other than between seasons... It kept comfortable temperatures within one degree. Numerous complaints to the company that sold and installed the unit result in no action that corrects this issue. I wish I went with another unit besides Trane, or perhaps it's only in the controller. Either way, I am very unhappy with this $10,000+ purchase for my home!

Installed a new Trane AC Unit in our house about 2 and a half years ago. The unit was manufactured in August of 2018. The compressor went out this week, which is covered by the warranty. What isn't covered is the additional $1300 to have it replaced and to add refrigerant. In my opinion, if your motto is "Nothing runs like a Trane", then stand behind. However, I feel as if this might be more common of a problem and Trane will not Truly stand behind their inefficiencies. My advice is to save some money on the front end and get a different unit. Our second unit is and Amana, which is running solid. We have purchased Goodman in the past and had no issues either.

Bought a new xv20i heatpump 03/2020. Took installer 4 weeks to finish install, 1600 FT2 single story house. Reason, Trane selling„ knowingly„ faulty 850xl thermostat. Trane tells installer to add on a wireless temperature sensor, to make the $350 thermostat work. I requested to install the 1050xl, but Trane told me, is flow problem in my house. At the end Trane installer„ after 4 weeks” and two prior out of box new xl850, they installed the xl1050, and like magic everything worked. Trane is selling misdesigned thermostats.

TRANE what's wrong with you? You have serious quality control issues and you know it. Look at the BBB complaints! This is despicable. Stay away! My units are from 2018.

Never any problem or issues since 2014. Quiet, works well, great contractor. Good experience. Replaced an older unit that was noisy and could not keep up. Liked my contractor, explained things well, worth the cost, recommend.

In 2015 I purchased a Trane XL 20 heat pump system with variable speed air handler and heat pump. Installer moved out door unit from where the old unit was to a place that made installation easier. As it was summer and the unit was in cooling mode, the outdoor unit was much quieter that the old one. When the weather changed and the unit went into heat mode the outdoor unit became so loud that it could be heard throughout the house. I called the installer and they came out and assessed the unit and informed me that the noise was 'normal'. As the unit now sits outside my bedroom instead of the kitchen, it can be rather annoying if the weather is really cold and the unit is running at 100%.

The Trane mini split system was installed in my home in early 2018. The units began failing from the start. The installation company had to revisit the house a minimum of 15 separate days for error codes, low coolant, leaks, etc. Finally a Trane official representative visited the house. I was informed that the heat was inadequate due to my floor insulation. This was a major 4 head purchase that failed from the beginning.

We own a 5 year old Trane HVAC system that came with a 10 year warranty. It just required a $1400 repair which the repair technician indicated was a design flaw/manufacturer defect. I created a case with Trane requesting reimbursement and their response was a quite dismissive form letter denying any responsibility for their faulty system. Check out their Facebook page before purchasing a Trane product. It's FULL of similar complaints from other disgruntled consumers. I intend to file more formal complaints.

I had a HVAC company to install a brand new heat pump. But Trane indoor coil is easy to leak. My indoor coil lasts only 8 years. As I did not register my heat pump, Trane refused any warranty for its faulty product.

We just had our units winterized. The downstairs unit is a 10 year old Trane. Apparently the heating coil is bad. Trane does not make replacement parts for our unit. The thought of having to replace our unit after just 10 years is unbelievable. Apparently through our service tech this has become the normal for Trane. Parts are not available. Buyers beware...

Brand new unit placed in 9/25/18 and by 10/2020 unit is broken was told manufacturer issue. This unit is barely two years old and should not be broken. They won’t help replace and help with 2000 labor cost. My house has been 85° the last two days and we can’t pay to have it replaced I have a 2 yr old who is sweating all the time now. They don’t care about their customers they won’t even guarantee a labor reimbursement told me it could be $1 or the full amount but can’t guarantee anything.

We purchased a house with a top of the line Trane HVAC unit. I would give the performance a 5 star rating. Then is broke down at the 9 1/2 year mark. Lots of problems with sensors going out and then the coil failed soon after that. The unit was still under warranty but soon found that most AC contractors can't work on Trane due to Trane using a 9 volt system to communicate between the thermostat and the outside unit and it takes very specialized training.

Consumer's Original Complaint: No resolution for: Brand new installed on 20 Aug 2020, Trane FURNACE (Model# S8X1C100M5PSABA) (Serial# **) making unacceptable unhealthy noise. We have a Brand New - installed on 20 Aug 2020 - Trane FURNACE (Model# S8X1C100M5PSABA) (Serial# **) making unacceptable unhealthy noise from the Blower Motor and Wheel. Unresolved Trane Corp Customer Complaint Case # **.

I purchased a new Trane Air Conditioner Unit for my elderly father --- from ---. The outdoor component has serial number ** and its manufacture date was 6/2020. At the time of purchase, I indicated that his condo unit was to be sold soon and that I would like the warranty transferred to the buyer --- at the same address. I was told that this could be accomplished at or after the time of closing with payment of a modest fee. The Trane web page provides the same information but does not include a form or a means of payment. I understand that the registration was processed on September 2, 2020. The unit is running fine, but the warranty transfer process has been impossible.

In 2017, I moved into a brand new home equipped with a Trane HVAC unit. Approximately 30 months later, the air conditioner failed. I was told that the condensing unit, a major part that normally lasts for ten years or more, was defective; that although the part itself was under warranty, the installation labor and coolant replacement were not and that a repair would cost close to $2,000. I was also informed that Trane and their dealers knew they had a problem with their condensers beginning in 2014 but continued to sell them and, as far as I know, based upon the experiences of others, still do. When the problem first occurred, Trane reimbursed the customers affected but eventually stopped the practice when it became apparent that there were so many claims.

I would HIGHLY suggest NOT buying anything by the Trane brand. Here's why: I purchased 2 new systems from them thinking I was getting "better equipment", but that could not be further from the truth. Keep in mind that I live in Arizona where the temps are 115º plus. Now, the first issue is that one of the 2 units went out immediately. It broke when I was out of town forcing the heater to run indefinitely, even though it was set to cool only. As it turns out, they cover all of their wring with peanut oil!?? Well guess what, mice LOVE peanut oil and they were attracted to that lovely taste (probably why we set traps with peanut butter and it works so well). This to me is just simply a bad business decision. Needless to say, everything in our room melted as the temperature was kept above 118 for 3 days straight, while we were gone.

Purchased a Trane system 18 months ago. Live in SE Virginia. The dealer who installed it refuses to honor 2 yr. labor warranty that came with my purchase to repair an expansion valve that failed. Have contacted Trane for assistance. Their reply is - "We don't control our dealers. Sorry." Suggest you go to another brand. Trane does not care about their customers, they do not manage their dealers and they don't care what happens once you buy their product. BUY ANOTHER BRAND.

I purchase Trane XR 14 approx $5300. Barely 4 years Ago, coil already had to be replaced at quoted cost of $2300. Under warranty, local tech repair says it could be $6k if coil wasn’t under warranty, I could buy a new unit for less, so this leaves you with a crappy product. I’d never recommend Trane!!!

Our house was build March 2015. Builder put in Two Trane units. In two years, we have spent over $5K in labor since parts were covered up until today. We've replaced 2 TXV, one compressor, one capacitor and today we are now in need of a new evaporator coil ($2k+). We are getting quotes to do a full replacement as each summer, the Trane system dies and is costly. We are so tired of this and poor quality parts by Trane. Find another manufacturer!

When you go with low cost you could end up like myself: a 3 year old heat pump unit and can't get in touch with Trane to find out who previously registered this unit. Automated message that unit ser nu was previously registered. I was on endless wait for someone to answer at Trane.

The only reason I gave one star is because I couldn't go any lower. I purchased a 4 1/2 ton unit for my mother 2 years ago. The unit has never worked correctly. The installer was out 4 times to add coolant. I contacted the rep and finally, they sent the repair man for the 5th time under Trane supervision to fix the problem. It worked for 1 month and quit and now making loud noises. I reached out to the rep again without any luck. Looks like the only thing left to do is file a lawsuit.

Trane VX 18 2 years old needs a new coil. Wonder what the next 10 years will bring. Great when it works that's why 2 stars. Most expensive system out there and it leaks. I know how to stop a Trane, Turn it on.

After much research, we choose an American Standard Heat Pump and Air Handler because of Consumer Report listing their product as top in reliability. Complete system was installed in January of 2016 by Speedy Air Conditioning of Port St Lucie, FL. Since that time, we have had three (3) evaporator coil failures and, last month, the compressor and condensing fan motor failed. This system has a complete failure in every aspect. We are requesting a complete new system, including heat pump and air handler, and were deeply disappointed when the request for a new heat pump, rather than a repair, was rejected.

Built a new house and installed a new TRANE heat pump, finished in fall of 2019. We started using the AC this summer. After 2 months it stopped working. The aluminum Chinese evaporator coil failed with a massive leak on the hottest week of the summer. Not even a year old and it needs a new coil. It will not hold refrigerant for even a day. AVOID TRANE AND CHINESE COILS.

The Trane AC unit that came with our new home stopped working after 8 years. As Trane provides warranty up to 10 years on their products, I reached out to them. I was told they are not going to cover the repairs because I didn't register the unit. That's baloney! If Trane stands behind their products, they wouldn't be hiding behind the fine print to reject warranty claims. I ended up replacing the whole unit. It is just outrageous that the unit failed so badly within 8 years and I had to foot the whole expense. I am disappointed with Trane.

We replaced a failing heat pump with what we thought was 'the Gold Standard' - a Trane system with a 10 YEAR warranty. The system performed admirably for 4 summers, but when hot weather came to Virginia this year, the system stopped cooling b/c of what the installer indicated was a poorly located copper tube that had split and allowed the refrigerant to escape. We assumed it was an installation error that would be covered by the warranty, but in fact, the technician said the units are made that way. Four weeks later and over $1,500 of labor and 'service' charges [$800 of which is 2 occasions of lost refrigerant] we are still waiting for parts because we balked at paying an additional $300 for expedited shipping. It may be 'Hard to STOP a TRANE', but from our experience, it's even HARDER to START a TRANE!

I called TRANE because my TRANE HVAC unit was having problems but working. They said the technician will make only a diagnostic. That, last 4 hours!: broke my thermostat, turn off all the system and just run away, left me with 90 temperature inside the house at night. Before, my system was working 78 to 80 (when the technician arrived was 80). Now is totally off. Please do not trust them, more if you have children in this time of the year with this heat wave.

Trane is a good product, but sadly they employ the use of predatory terms in their warranty program. I purchased my condo in 2017 and didn't know I needed to call Trane to transfer the warranty within 90 days of close on the property. Because of this, they outright cancelled my warranty on my Furnace and AC units (which still had over 10 years left on the warranty program). Therefore, they no longer will honor the warranty on those systems. Not cool, at all. I 'll never buy or recommend Trane again.

Eight years ago I spent close to $20,000 on three XL 20i Trane units, thinking that as I got into retirement I would not have A/C as one of my major expenses. Boy was I wrong. I was told these units were the most efficient units in the world, with variable multi-speed motor and cooling stages. Trane has great marketing. I believe they are probably correct about these units' efficiency, when the units are working properly. I have had a lot of little issues with these units from year three on. Most techs say that they are complex or over engineered, which is why they have such a high failure/maintenance rate.

10 years ago we had a Trane heat pump and indoor unit installed, we didn't buy the extended warranty because Trane appeared to be a solid brand. Literally each year during a/c season we've had to replace some portion of the indoor and/or compressor units. We've had a circuit board short out because a lizard found a way onto the compressor electronics box. We've replaced 3 master control boards in the inside unit and numerous other circuit boards and sensors. The system has not been reliable and has cost us as much in repairs as we paid for it originally. The Trane website talks about all the extensive testing they do but they seem to overlook basic things. It doesn't seem that we should have to replace this many electronics each time we start the a/c season.

I have 6 Trane units at my restaurant, 2.5 years old, I have had to replace condenser coil in one unit, no a compressor in another unit. Of course with commercial they only give a one year warranty, the units constantly back up with water. I thought I was buying the best, I have had 2 for their online thermostats go out at 500 a pop. Leaking freon, argggg, nightmare, I called the manufacturer's rep about the parts going out on the systems and left with, "Too bad so sad".

Cools well and cost of use is good. Warranty is for ten years for all parts and limited for labor. Heater also works well. Much quieter than my old unit. I would recommend the unit to others. I understand that it is also owned by Trane.

I live in Florida. The thermostat is always at 80. This unit is outdoors and cools a roughly 1500 square foot single family one story home. I keep fans on in rooms in order to reduce the load on this unit. It is 11 years old. It has broken once and been serviced every 3-4 years. It has done what it needs to do with a minimum of headaches. It has even survived a hurricane! I only give it average ratings because, well, it's done its job, nothing more nothing less.

My rating is for the heating and air conditioning company whom we purchased the equipment from and contact when repairs need to be made. We have 2 units. The first unit was purchased over 30 year ago and has not needed maintenance at all. The second unit was purchased five years ago and has needed to be repaired.... small repairs, nothing major, and we have been satisfied completely with both units.

Have had issues with indoor air handler letting condensate water run in our house. Had been worked on more than 6 times by two different certified installers and a Trane representative has been out as well. The original installer walked away and wouldn’t honor warranty or extended warranty that had been purchased. Had to pay out of pocket a second installer to come fix the issue which returned the following the summer again.