Trane Reviews

We have a XL15C. When it go to gas it quits. And we have no heat. This will be the 4 home call this year to fix it. Same thing last year. They get it running and the next cold spell it quits. Not a happy camper here.

The air conditioner is fine, but their thermostats are terrible. We are on our third one and connecting them to the app on your phone so you can adjust it from anywhere in the house is like an act of God.

I have 2 Trane heat pumps purchased about 6 years ago to replace 2 Trane unit that failed after about 12 years of use. The new units have been nothing but trouble especially the larger unit. After about a year the evap coil had a leak that required replacement. Now the other unit evap coil needs to be replaced. The coils are covered by warranty but labor and materials are not. The current repair will cost $3000. Altogether we have spent over $7000 on repairs. That exclude regular maint. Not happy or satisfied with Trane.

I bought my AC/Heater unit in 2021. The transducer has failed twice in a year, causing significant labor service charges. The technicians from my local Trane dealer said these transducers fail frequently in their service area. I'm up to ~$1000 in labor charges fixing what the technicians claim is a poorly designed system. They indicate Trane has moved away from that system design with their newer systems.

I had system installed in October. TERRIBLE system. It is noisy, the thermostat doesn't work. It is not possible to automatically raise or lower the temperature in the house unless I change the thermostat manually. My 26 year old Carrier was so much better than this system.

Trane your customer relations department needs to go back to kindergarten. The “final customer facing supervisor” cannot provide any insight into the length of time it may take to get a resolution on continued issues with my unit that is less than 3.5 years old and has run me over $3k in repairs FOR ITEMS UNDER WARRANTY! Lemon? Sure seems so. So what you’re telling me is I should sit without heat or dump more money in over and over? When does it end?

Unit less than 4 years old and have already put in over $4,000 in repairs and that's with 10 year warranty. Leaked evaporator coil after 3+ years, total piece of junk. Shame on you Trane. Absolutely zero help on why this happened or ownership of the issue with faulty AC units.

Here we go again 2nd coil in 2 years and compressor in 4 years a double whammy. 6 days without AC in South Florida. No idea when it will be up and running. Stayed in a hotel for 3 days and was forced to purchase a room ac so we can be at home. House is averaging 85 degrees. Reached out to Trane for support, crickets.

I have two Trane commercial chillers for my plant in Middlefield Ohio. We have had continuous failures of both chillers since install. The fans continue to fail and we discovered these fans are on recall from factory. Trane will not replace them all at once. The fans have a long lead time and are not in stock. Trane will only replace them when they fail and then charges labor to replace them. Each time they come to replace them, more fans have failed. This is just an ongoing cycle that has resulted in over 50 thousand dollars in labor charges just since June 2025, it is now October 2025. Looking for another solution - not Trane.

I purchased a brand-new Trane system through a Trane Comfort Specialist. In just three months, it has required seven service visits totaling 14 hours, yet it still isn’t operating correctly. The unit leaks, shows rust, and even has mold—problems I wouldn’t expect from a new system. I’ve contacted Trane twice through their Consumer Group with no resolution, and I also reached out to their Product Management team, explaining the issues in detail. Still, nothing has improved.

I bought a unit that failed 6 months after installation. Spend more money trying to repair it and they just wash their hands blaming the installation. Keep failing, please don’t buy that brand, they do not care about the customer.

17000 for a new complete ac system less than a year and half old. Service every 6 months, boom, needs new outside unit coil, 2,000 to repair. Parts only covered. Really same class action lawsuit, didn't teach you a lesson yet. System is junk. Knew I should have went with Rudd, last system had zero issues for 8 years. Had to replace with bigger due to addition. Never again

I live in SW Florida. I replaced old A/C (Trane) which lasted 10 years in 2020, because the blower motor busted. New Trane system worked for almost 2.5 years and... blower motor went bad. It took more than 2 weeks for Pure Air to replace the motor for the working one, because 2 replacement motors worked less than one day. After replacement, some refrigerant was added for crazy price.

My unit is only two years old. It shut down and we called the company who put it in. (They do a diagnostic check every 3-6 months). The compressor is slowly shutting down. It is covered under warranty, but the service to repair is not. I called Trane, they offered $480 of the $2000 bill, and then tried to blame on environment and installation. They took over two months to respond and honestly don’t seem to care that a new unit is not working. I would give a 0 star if it was an option. Would not recommend this company to anyone!

ProSkills has gone out of their way to make everything right and upgrade our thermostats no charge and to make sure everything is working satisfactory.

Called customer service to ask if I could put a "soft start" on my Trane XR air conditioner. The person I spoke with said she could not find an answer so I ask to speak with a technician and she said that was not an option. Ask to speak to a supervisor and after over 10 minutes on hold she said no one was available. Told me to contact a local contractor. Trane should be able to tell me if I can have this installed without doing any damage or voiding the warranty before I spend the money to have it done and something goes wrong and then the response will be NOT RESPONSIBLE.

The unit was very expensive but they all are this year 2025 due to new refrigerant and regulations for the new green deal.!!! Repairman here today, very nice and knowledgeable. Replaced the capacitor and has to order and change out the condenser fan motor. I’m not happy. Should work for the cost.

If zero stars were possible that is what I rate Trane. Package unit installed in Fall 2021 and it’s been nothing but problems since. Frozen coils multiple times, blower motor replaced, multiple leaks, TXV replaced multiple times. Mind you this unit is under a paid, twice yearly maintenance program too. In May, the coils froze over again and I was told there was leak but the parts needed would take a minimum of three weeks to be manufactured. Contacted Trane customer service and they were insanely slow to respond. After waiting weeks without AC in Florida heat, I bit the bullet and just bought new unit (different brand) and now Trane says they can’t compensate at all. Safe yourself time and money by selecting a different brand.

I paid $21,000 to have a Trane unit installed 2 years ago, after the first season I started to have issues losing Freon. The compressor had a bad weld and leaked. After adding Freon a couple of times, the Trane recommended installer finally found the problem. It leaked from the factory. Trane cover the parts but not the install so it costed $5500 for the labor. After 10 calls and 20 emails, Trane cut me a check for $800, didn’t even pay for all of the Freon I had to add. I wish I would’ve just ripped it out, took the loss and replaced it with another brand.

We bought a Trane because we were told: they never break, they are made in America so it’s easy to get the parts to fix when they do. Our unit is now 3 years old. For the first two years it broke once a year. They always have to order the parts so we get to enjoy no air conditioning in 100 degree weather for 7 days! Currently it has broken 4 times this month! It is an unbelievable disaster.

My unit is 3 years old. Brazing on the pipes failed just 2 weeks out of warranty. Trane refused to repair. Shoddy work at best in this opinion. I've had the repair guy out at least 3 times. And coming to this site now because my unit is failing yet again. Very sorry to have bought a Trane. They are correct to say nothing runs like a Trane because I hear others really work.

Replaced a 12-year-old Heil central unit with a Trane XL15c, which was a mistake. The old unit was rusting itself to death, but still cooled better than the new unit. The Trane dehumidifies so much our eyes are dried shut in the morning. The air coming out of the vents very slow. The air is cool but not cold. The so-called high efficiency runs 24/7 and our electric bill has never been higher. Worst AC unit I’ve ever had.

As an active duty military member, I’ve dealt with many major appliances and home systems over the years. I’ve never experienced anything as frustrating, disappointing, or exploitative as my experience with Trane. My home came with a Trane HVAC system that catastrophically failed just six years after installation, well short of the “15-20 year” life expectancy Trane claims. I later discovered it could have had a 10-year warranty, but only if the original homeowner registered it within 60 days. I had no way of knowing this as a buyer, nor was I ever informed I was inheriting a system already out of coverage due to a paperwork technicality.

Do not buy at all costs!!! Bought an $8000 heat pump, first united wouldn't run due to cuts in the line from factory. Received 2nd brand new unit, condenser went out after 2 weeks. Contacted warranty dept 7/9/25 and still sitting in an 83° house in Oklahoma with temps at 101°. Customer service not helpful at all. Two brand new units and both are bad. Buyer beware!

Do not buy a Trane heating system for your home! The furnaces are not reliable and are prone to frequent failure. The XE 90 installed on my home failed six times for the same reason. Control boards fail repeatedly. Don’t plan on consistently having heat in your house if you install a Trane system. Trane customer service is non existent. They don’t care. However, the national advertising is actually accurate! “Nothing runs like a Trane”. That's true. ALL other furnace brands run better than a Trane. Buyers Beware!

Bought a new Trane AC unit for our home in 2019. In 6 1/2 years and now it needs starter and compressor, etc. We had to pay $3500 fixing it. Nothing stops a Trane is a Joke!! This should not have stopped working unless we have a Lemon!!

I’ve always considered this brand/system to be a reliable choice, but my recent experience has been extremely frustrating, especially with the ongoing issue of parts availability. I’ve been trying to get part #COL27748 for a repair, but it’s been backordered for an indefinite amount of time with no clear timeline for when it’ll be back in stock. Given that it’s the middle of summer and my AC is down, this has made living conditions unbearable.

Bought new high-end Trane system in 2020. Since then, have had a leak at the outside unit, replacement of evaporator coils, twice, replacement of the heat strips, and replacement of the run capacitor. Also, all this maintenance has resulted in broken door panels on the air handler unit. This system has been a lemon, and $25,000 later, there's no way Trane deserves even 1 star.

Absolutely do not recommend Texas Coast Heating & AC or Trane products. We’ve been without AC for 12 days in the middle of a Texas summer because they were waiting on Trane to ship a part that was under warranty. That’s bad enough, but then Texas Coast Heating & AC told us it would be another 6 days before they could come install the part—despite knowing how long we had already been without cooling. There was zero sense of urgency or customer care. No loaner unit offered, no updates unless we reached out first, and no real concern for the fact that we were sitting in dangerous heat waiting on service that should’ve been prioritized. When you spend thousands on a name like Trane, you expect reliability and better support. We received neither. Save yourself the frustration—look elsewhere.

Apparently this website is pretty much worthless. I came here to research which brand of HVAC was best and all of them are rated as being pieces of crap. I guess nobody comes here to place a review unless they are having problems which makes this website WORTHLESS.

I bought a Trane XR 15 5 ton ac unit for my home last year after researching a lot which unit to go with. Recently I noticed that the compressor inside is made by LG Electronics and written as made in Korea. I was totally disappointed with the purchase when I saw that. Well, I am not a tech, but when I researched, I heard about the Climatuff compressors which is made in USA and all. But when I saw this I felt like I got a cheap unit or some. Like I said I am not a tech to say which is good or which is bad or about the durability and efficiency of that compressor. But if I had known about this earlier I would have bought some other brands. I am not sure about the durability, efficiency or performance of the unit compared to one made here.

My Mother in 2020 who was 91 years old at the time had a 5 ton Trane unit installed at her home. In 2022 the unit broke down twice, in 2023 the unit broke down again 2 times and now in 2025 here we are again. This unit was not even 5 years old when this last occurrence happened. Something within this unit has to be causing the evaporator coils to malfunction. Trane has refused to replace the unit stating that the warranty only covers replacing the parts and not the unit itself.

Have had unit for 18 months. It has never worked right. We are hot. Electric bill is outrageous. Customer service will not help. Unit leaked out all the freon. Evaporator coils are broke. The coils are known to be faulty and Trane is still selling them.

Trane used to be a good reliable company; however, our latest experience is not good. We paid $13,700 to have a Trane AC installation last July and we haven't experienced any more cooling than we had with our old AC unit. The Trane unit cannot keep our house cool. We have the thermostat set at 75 and the unit can't get below 80.

I would like to take a moment to recognize Malone ** from the South Florida region for his exceptional commitment and unwavering dedication to our surgical center. Malone consistently goes above and beyond to ensure our facility runs smoothly and remains fully compliant, even if it means coming in on his day off or during holidays. His attention to detail, reliability, and proactive approach have made a significant impact on our operations.

Trane Comfort Link II XL 1050 Thermostat is extremely difficult to use and unnecessarily complicated. My husband and I are both twice decreed engineers and we have never encountered such convoluted, complex, and useless software in any other venue. Even the Trane service technician who was here this morning couldn’t figure out how to operated the thermostat.

11 years old and the heat exchanger is cracked. Tried to contact Trane and no response. Anything over a 500 dollar repair cost isn't worth despite the free parts cost. Why bother with a warranty? Looks like it don't take much to stop a Trane. Never again.

Bunch of liars. My air went out in the middle of a Las Vegas summer heatwave with serve weather warnings. Our 2 year old brand new unit needed a new part. Thankfully it was under warranty. Our tech called and tried to place the order but the person taking the order failed to follow policy and the order was never placed. The next day I called myself and spoke to a lovely man who helped to it situated and told me the part was being overnight. The next day comes and surprise surprise no part. I can’t call because it’s closed and they are now closed for the weekend. Saturday and Sunday come with no part. I call again Monday and to the surprise of the man assisting me the part was lost and could not be found. 9 hours later he found it but bad news it was never overnighted even though we offered to pay this cost, and would take 3 more days to get to us. I was told to call customer service to see what I could be done.

Our Trane HVAC system is ten years old. After a few years, our evaporator coil had to be replaced, under warranty. Then more freon after one year, then every six months, most recently after 70 days. Our company says we need a new coil, air handler (our old one has been discontinued), or recommended whole new system.

Long story here. About 20 years ago purchased my house I currently reside in. After about 2 years the outside unit started having issues. It was never working as well as I wanted any way. Electric bills were running me over $700 during the summer months. I decided to start looking into having my entire system replaced. While at Home Depot I noticed a booth set up offering free estimates for air conditioning from a supposed Home depot trusted vendor. I set up an appointment and the next week they sent someone to give me an estimate. Turns out he was a Trane dealer. Well my old unit was only a 3 ton unit and I have nearly 3000 sq ft so right off he told me I needed a 5 ton unit. Price back then was about $3500 installed. I asked him about my air handler which is in the attic. He took a look at it and said it was fine and would work well with this 5 ton unit they would install.