Trane Reviews

I paid $21,000 to have a Trane unit installed 2 years ago, after the first season I started to have issues losing Freon. The compressor had a bad weld and leaked. After adding Freon a couple of times, the Trane recommended installer finally found the problem. It leaked from the factory. Trane cover the parts but not the install so it costed $5500 for the labor. After 10 calls and 20 emails, Trane cut me a check for $800, didn’t even pay for all of the Freon I had to add. I wish I would’ve just ripped it out, took the loss and replaced it with another brand.

We bought a Trane because we were told: they never break, they are made in America so it’s easy to get the parts to fix when they do. Our unit is now 3 years old. For the first two years it broke once a year. They always have to order the parts so we get to enjoy no air conditioning in 100 degree weather for 7 days! Currently it has broken 4 times this month! It is an unbelievable disaster.

My unit is 3 years old. Brazing on the pipes failed just 2 weeks out of warranty. Trane refused to repair. Shoddy work at best in this opinion. I've had the repair guy out at least 3 times. And coming to this site now because my unit is failing yet again. Very sorry to have bought a Trane. They are correct to say nothing runs like a Trane because I hear others really work.

Replaced a 12-year-old Heil central unit with a Trane XL15c, which was a mistake. The old unit was rusting itself to death, but still cooled better than the new unit. The Trane dehumidifies so much our eyes are dried shut in the morning. The air coming out of the vents very slow. The air is cool but not cold. The so-called high efficiency runs 24/7 and our electric bill has never been higher. Worst AC unit I’ve ever had.

As an active duty military member, I’ve dealt with many major appliances and home systems over the years. I’ve never experienced anything as frustrating, disappointing, or exploitative as my experience with Trane. My home came with a Trane HVAC system that catastrophically failed just six years after installation, well short of the “15-20 year” life expectancy Trane claims. I later discovered it could have had a 10-year warranty, but only if the original homeowner registered it within 60 days. I had no way of knowing this as a buyer, nor was I ever informed I was inheriting a system already out of coverage due to a paperwork technicality.

Do not buy at all costs!!! Bought an $8000 heat pump, first united wouldn't run due to cuts in the line from factory. Received 2nd brand new unit, condenser went out after 2 weeks. Contacted warranty dept 7/9/25 and still sitting in an 83° house in Oklahoma with temps at 101°. Customer service not helpful at all. Two brand new units and both are bad. Buyer beware!

Do not buy a Trane heating system for your home! The furnaces are not reliable and are prone to frequent failure. The XE 90 installed on my home failed six times for the same reason. Control boards fail repeatedly. Don’t plan on consistently having heat in your house if you install a Trane system. Trane customer service is non existent. They don’t care. However, the national advertising is actually accurate! “Nothing runs like a Trane”. That's true. ALL other furnace brands run better than a Trane. Buyers Beware!

Bought a new Trane AC unit for our home in 2019. In 6 1/2 years and now it needs starter and compressor, etc. We had to pay $3500 fixing it. Nothing stops a Trane is a Joke!! This should not have stopped working unless we have a Lemon!!

I’ve always considered this brand/system to be a reliable choice, but my recent experience has been extremely frustrating, especially with the ongoing issue of parts availability. I’ve been trying to get part #COL27748 for a repair, but it’s been backordered for an indefinite amount of time with no clear timeline for when it’ll be back in stock. Given that it’s the middle of summer and my AC is down, this has made living conditions unbearable.

Bought new high-end Trane system in 2020. Since then, have had a leak at the outside unit, replacement of evaporator coils, twice, replacement of the heat strips, and replacement of the run capacitor. Also, all this maintenance has resulted in broken door panels on the air handler unit. This system has been a lemon, and $25,000 later, there's no way Trane deserves even 1 star.

Absolutely do not recommend Texas Coast Heating & AC or Trane products. We’ve been without AC for 12 days in the middle of a Texas summer because they were waiting on Trane to ship a part that was under warranty. That’s bad enough, but then Texas Coast Heating & AC told us it would be another 6 days before they could come install the part—despite knowing how long we had already been without cooling. There was zero sense of urgency or customer care. No loaner unit offered, no updates unless we reached out first, and no real concern for the fact that we were sitting in dangerous heat waiting on service that should’ve been prioritized. When you spend thousands on a name like Trane, you expect reliability and better support. We received neither. Save yourself the frustration—look elsewhere.

Apparently this website is pretty much worthless. I came here to research which brand of HVAC was best and all of them are rated as being pieces of crap. I guess nobody comes here to place a review unless they are having problems which makes this website WORTHLESS.

I bought a Trane XR 15 5 ton ac unit for my home last year after researching a lot which unit to go with. Recently I noticed that the compressor inside is made by LG Electronics and written as made in Korea. I was totally disappointed with the purchase when I saw that. Well, I am not a tech, but when I researched, I heard about the Climatuff compressors which is made in USA and all. But when I saw this I felt like I got a cheap unit or some. Like I said I am not a tech to say which is good or which is bad or about the durability and efficiency of that compressor. But if I had known about this earlier I would have bought some other brands. I am not sure about the durability, efficiency or performance of the unit compared to one made here.

My Mother in 2020 who was 91 years old at the time had a 5 ton Trane unit installed at her home. In 2022 the unit broke down twice, in 2023 the unit broke down again 2 times and now in 2025 here we are again. This unit was not even 5 years old when this last occurrence happened. Something within this unit has to be causing the evaporator coils to malfunction. Trane has refused to replace the unit stating that the warranty only covers replacing the parts and not the unit itself.

Have had unit for 18 months. It has never worked right. We are hot. Electric bill is outrageous. Customer service will not help. Unit leaked out all the freon. Evaporator coils are broke. The coils are known to be faulty and Trane is still selling them.

Trane used to be a good reliable company; however, our latest experience is not good. We paid $13,700 to have a Trane AC installation last July and we haven't experienced any more cooling than we had with our old AC unit. The Trane unit cannot keep our house cool. We have the thermostat set at 75 and the unit can't get below 80.

I would like to take a moment to recognize Malone ** from the South Florida region for his exceptional commitment and unwavering dedication to our surgical center. Malone consistently goes above and beyond to ensure our facility runs smoothly and remains fully compliant, even if it means coming in on his day off or during holidays. His attention to detail, reliability, and proactive approach have made a significant impact on our operations.

Trane Comfort Link II XL 1050 Thermostat is extremely difficult to use and unnecessarily complicated. My husband and I are both twice decreed engineers and we have never encountered such convoluted, complex, and useless software in any other venue. Even the Trane service technician who was here this morning couldn’t figure out how to operated the thermostat.

11 years old and the heat exchanger is cracked. Tried to contact Trane and no response. Anything over a 500 dollar repair cost isn't worth despite the free parts cost. Why bother with a warranty? Looks like it don't take much to stop a Trane. Never again.

Bunch of liars. My air went out in the middle of a Las Vegas summer heatwave with serve weather warnings. Our 2 year old brand new unit needed a new part. Thankfully it was under warranty. Our tech called and tried to place the order but the person taking the order failed to follow policy and the order was never placed. The next day I called myself and spoke to a lovely man who helped to it situated and told me the part was being overnight. The next day comes and surprise surprise no part. I can’t call because it’s closed and they are now closed for the weekend. Saturday and Sunday come with no part. I call again Monday and to the surprise of the man assisting me the part was lost and could not be found. 9 hours later he found it but bad news it was never overnighted even though we offered to pay this cost, and would take 3 more days to get to us. I was told to call customer service to see what I could be done.

Our Trane HVAC system is ten years old. After a few years, our evaporator coil had to be replaced, under warranty. Then more freon after one year, then every six months, most recently after 70 days. Our company says we need a new coil, air handler (our old one has been discontinued), or recommended whole new system.

Long story here. About 20 years ago purchased my house I currently reside in. After about 2 years the outside unit started having issues. It was never working as well as I wanted any way. Electric bills were running me over $700 during the summer months. I decided to start looking into having my entire system replaced. While at Home Depot I noticed a booth set up offering free estimates for air conditioning from a supposed Home depot trusted vendor. I set up an appointment and the next week they sent someone to give me an estimate. Turns out he was a Trane dealer. Well my old unit was only a 3 ton unit and I have nearly 3000 sq ft so right off he told me I needed a 5 ton unit. Price back then was about $3500 installed. I asked him about my air handler which is in the attic. He took a look at it and said it was fine and would work well with this 5 ton unit they would install.

I have an Ameristar unit that went out 2 months after install.. I have been replacing parts for years spent thousands.. Compressor went out twice!! This company does not stand by their unit and will treat you poorly if you ask for assistance from manager!!! Take legal action if need be! They do not stand by products.

I was a American Standard (same as Trane) dealer for many years before retiring and moving south. Purchased Trane's most efficient heat pump for a very high price but wanted the best for my wife who will outlive me. Also bought 10 yr P&L warranty. First year had many "communication" problems per the thermostat. Dealer could not find anything wrong. I researched internet and found a trane document stating that this unit needed a specific communication upgrade part and wiring. I took it to dealer, who had never seen it, and told him to install it on my unit. Also replaced compressor that had failed while they were working on it and waited many weeks during summer because repl compressor was not in stock.

I purchased my Trane Air Handler only 4 years ago. I have had my unit professionally serviced every year. I am now told I need an entire new compressor. Even though it is under warranty, Extra parts and labor are quoted at $2,300. This unit is disappointing.

Purchased my Trane a/c 9 years ago. I’m having it replaced this week with a Carrier. I spent $2500 on a repair less than 2 years ago. I had to wait 3 months for the part because it was out of stock. In Florida!!!! Now the fan melted into the system and requires a $3200 repair. I’m better off getting a new unit. No way will I ever purchase a Trane or anything Trane related. 10 year warranty has to be registered which I was not informed about so I’m out of luck. I’ve talked to other people that own a Trane and they have similar experiences. STAY AWAY!!!

Purchased a Trane HVAC system May 3, 2022, installed May 4, 2022. Coils went out December 2024. That is less than 3 years for a brand-new unit! Trane did send the parts to my local dealer for installation, but they would not cover the labor. So, after spending $7,324.00 May 2022 for the unit purchase/installation, then less than 3 years the coils go out. I did learn that this is happening all over the US. Terrible quality!

I have a heat pump only 4 years old. It was completely out of Freon. A coil had to be replaced. Only the coil part was covered under warranty. I had to pay for all the Freon and labor. RIDICULOUS!!! Only 4 years old. Service every year! I’d shop for a different brand if the quote a TRANE is this bad!! Not built to last. A Moen faucet is built to last!

Furious Complaint About Trane’s Useless Warranty and Terrible Customer Support. Where do I even begin? I bought a brand new construction home in 2018 that came with Trane HVAC units. You’d think with a name like Trane, you’re buying into quality and longevity. Wrong. Fast forward just seven years—and the **compressor fails. Completely shorted out and needs to be replaced. That alone is bad enough. But here’s where the story goes from bad to infuriating.

AVOID AT ALL COST!!! Their Warranty is bogus. I purchased my AC because of the 10yr part warranty. I have had my AC serviced twice a year, changing my filter monthly, everything I am supposed to do. When my AC began to leak from the coils, they turnaround and inform me that it is not covered because the coils are dirty. I explained I have the AC serviced since I purchased it, no one ever mentioned the coils to me and I do not know every piece of an AC and what needs to be done, as a consumer I trust the companies and products I purchase and the consumer should be informed of what could potentially happen. Apparently one needs to be an expert on everything because it is all about the $$$. Now they want to charge me more than half of what I had paid for this unit. It is all a SCAM!!!