Republic Services Reviews

I called 5/12/26 to cancel my services because within one year my bill went from $125 to $325 per month. After being on hold for 45 minutes the CSR told me they would have a representative contact me. They never did. That day I wrote a letter cancelling the service and have each month thereafter. I even called again and was told the same thing, but I told them no I had already secured other trash service. If I ran my business this way I would not have a business. Wish we could give negative or zero stars. Todays date is 8/7/26. Location Benton AR.

We had 2 bins, canceled 1. They canceled the whole account. We would have stayed if they weren't going to charge me the reactivation fee for THEIR mistake. Absolutely not. Bye. Also, they were supposed to cancel and pick up that 2nd bin a month ago. They made us wait another whole month and pay for that month as well because they didn't schedule it right the first time.

Worst trash service EVER!!! On the rare occasion they actually pick up the trash, they leave a mess. In July, they only picked up our trash once. In June they picked up twice. Then charge $40 for a "bulk" pickup because we had twice as much trash. When we called to say the "bulk" was from the previous week that THEY did NOT pick up, the lady said there was nothing she could do. So, we had the pleasure of overpaying for a service we didn't get. Thank GOD we are done with them. I just switch companies. If you're looking for a trash company, keep looking!!!

Would not recommend. Increased prices significantly with little notification and zero improvement in service. Recently cancelled, as we moved cities. We were charged an extra month of service because they didn't close the account when they said they would. Poor customer service as I called twice due to a late bill on my account. They said it showed zero. Received a phone call three months after the fact for a late charge.

Do not use these people. I am closing my business and contacted them for a dumpster. They hold you on the line and make you sign the agreement and rush you so you do not read. They received over $800 for a dumpster for 1 week. and now want an additional $800 to dump it. I asked multiple times what the charge for dumping it would be and they told me nominal, whereas in the agreement, it states it is the full amount of the rental. But they push you to sign without reading it as they are sitting on the phone. This is bait and switch with the sales rep telling you one thing and the agreement stating another.

They are the worst company I have ever seen. I do not know how or why these people are still a business. They are terrible at what they do. Which is one thing. Trash and yet, they can't even seem to do that correctly. Constant missed pick ups, then claim can't pick up more because of policies, and yet, they are the reason for multiple cans! DO NOT USE THIS COMPANY. This company needs shut down.

I have been here 15 years and I have to call these people to pick my trash up every month...I never gets once a week like it's supposed to. I have pictures and videos of 56 different times of them just driving right past!

I've been a Republic Services customer for at least 15 years, and unfortunately, my recent experience with their billing department has been incredibly frustrating. The issues started when I was enrolled in AutoPay. A representative entered the wrong expiration date for my payment method, so every month my account would show the payment as "confirmed," when in reality it was being declined. I eventually figured out the problem with the help of one very helpful representative and got it corrected. Despite resolving the issue, just three days later Republic came and removed my garbage cans. To get them back, I had to pay a $100 service fee plus another month's payment. In one week alone, I paid over $300 just to restore my service.

We have had 2 trash cans out on the curb for more than a week and the trash people are leaving these 2 trash cans full while emptying all our other trash without any indication to why and when I try to report on Friday evening, their website doesn’t work, you can keep clicking on report missed pickup but it doesn’t go anywhere. It just cycles back to the same page

My experience has become much worse compared with last year. Last year I could quickly reach a live representative and my issue was resolved. Now I have to go through a long AI phone system before speaking to a person. My recycling was missed on Wednesday. I called four times and was promised each time that it would be picked up that same day. No one ever came. When I called again today, I was told to wait until Friday instead. Spending 30 minutes on the phone only to receive repeated promises that were not kept is extremely frustrating. I hope Republic Services improves both its customer service and pickup reliability.

If your a business considering REPUBLIC SERVICES to service your waste/recycle needs, STOP! DON'T DO IT! LAST MONTH THEY CHARGED ME a $500 fuel recovery FEE. I called to complain and the customer representative stated it was a one-time fee due to increasing fuel prices. This month, the fuel recovery fee showed up on my statement? AGAIN! I called and they stated blah blah blah due to increasing diesel prices again. But $500???? I was so upset. I just wanted to cancel my service. Guess what? I'm locked in until May 2027 due to my contract. If I want to continue with my cancellation, I need to make pay a $12,000 cancelation fee. INSANE.

Absolute nightmare. For the past 2 months, Republic has consistently missed either picking up trash, recycling or both in our development. We pay for weekly services. And yet we are getting scammed. Our HOA and board has tried relentlessly to find a resolution but Republic keeps offering empty promises. Please save your money and do NOT waste a dime with Republic.

Multiple times throughout this year our neighborhood has had missed service dates. Sometimes it gets picked up next day sometimes it gets picked up next service cycle, sometimes it gets picked up 2 service cycles later. It doesn’t matter if you update via website that your trash was missed or call, even when they say a service truck will be back out on Monday for your missed Friday pickup… they don’t show! It is the peak of summer heat weather. Get with the program and DO YOUR JOB, Republic Services!

Missed pick up on multiple occasions. They send notifications that the pick up is complete but that’s false because I can clearly see in my cameras that their drivers have not been to my property and my container is full. I report the missed pick up on Wednesday and I am told they have scheduled a pick up for the following day and they miss it again. I report the second missed pick upon Thursday and they miss it again. Once again they schedule a third pick up for Friday and once again it is missed. It is Saturday and my container is overflowing. How is it possible that they can service the other containers just across the street, but completely miss mine three days in a row? They even service the commercial ones, but continue to miss mine. I am the only house on the block. There is a mobile home next door and the other buildings are commercial. How difficult can it be to find my house?

Below is the 20th lie I have had from this company! This is the only person that has bothered to get back with me in the last month regarding so so many problems with my Garbage. It was left in the middle of my road when they told me they would pick it up because they were going to charge me for not being able to get my can to the road. I could not use my legs or my arm because of surgeries and treatments and I got it where they told me to and it was not easy. They never came and got it and they said they did multiple times. This is another email from a lady in the office, conveniently who you cannot contact by any legitimate phone number, Saying that they told her it was picked up.It was not my entire recycle bin is still sitting in the middle of the road unable for me to go get it. They picked up one can this morning after so much complaining in trouble and they left the other one right next to it!

Republic Services of Greensboro is absolutely the most unreliable, subpar, unorganized, unpredictable, lousy customer service oriented company I have ever experienced. I would rather haul my trash to the dump myself than to depend on this company for trash and recyclable pick up service. They obviously cannot manage staff, schedules or customer service, as they more than suck at all of these. Our street constantly experiences delays of one day or more or no pick up at all, generic notices with no explanation of the delay or no show, delay notices that are obviously not for our street, lousy customer service - don't pick up the phones or return calls, etc.. I am going to start a petition to end the business relationship they now have for the county. If you create a service agreement with an entity and they fail to deliver it, then you have the right to end the contract. Republic Services - YOU SUCK! You don't even deserve one star.

I was transferred to Republic after my old trash company sold out. After 2 to 3 pickups, the driver broke off one of the wheels to the trash bin. The way the mechanical arm just throws the bin harshly down on the concrete, it's no shocker that my trash bin broke so easily and quickly. When I called to cancel, they charged $35 fee. AVOID if possible.

Horrible, horrible company to work with. They have a charge for everything. They make you sign a contract,and if you don't renew, you get charged more and more. If you go to cancel services they have a cancellation time frame of 60 days. So you have to continue paying their ridiculous fees until that time. Customer service is bad. They have you talk to several people before they finally send you to your account representative. Then they try to get you to stay. When you tell them you want out, they fight you, saying you're in a contract with them, and you have to give them 60 days notice. Don't sign up with this company, it's been a very bad experience for us!

Customer service not informed nor helpful when resolving certain issues.

I have never written a negative review before today. I normally work it out. When I started I was told my dumpster was$149 and we could renegotiate at the end of the contract. A few months later it was $229. Called. Very frustrated and was told we could renegotiate back to the original price. This happened 2 more times. I’m frustrated because each time we renegotiated they extended my contract. I was treated like I was an idiot and realized how many things are not disclosed. I hate saying I was lied to but that sums it up. Tried to cancel contract and it’s going to cost around $1000. Customer service is terrible but I can say the trash pickup was the only good thing about this company.

Poor customer service and their Senior Advisors are liars. Their company is worse than Comcast's. They have missed 4 pickups in the last 2 months. Their people say it will be today, tomorrow. All lies. They promised a credit, even sent an email stating it was applied. All lies. Their Call Centers are over seas, with poorly trained technicians with no autonomy. I've spent countless hours just trying to get my trash picked up.

My pickup has been missed 3 times in the 6 months. Each time, they say they will come back the next day. Nothing happens. And yet I still pay them as though they did the job.

Low integrity company with low integrity customer service. Consistent price hikes with no warning. Frankly, it’s upsetting they are still in business. The company is a joke. Their leadership is a bigger joke.

I liked Republic Services. They never gave us a hard time about the trash, seemed to always pick it up on time, and they never left stuff behind. I thought they did a good job. Not sure why we are dropping them.

Trash not being picked up, this is day 2 and they say truck is in the area, NOT. However they sure do expect payment when due. Republic services has changed and not for the better, price increases. Poor service.

Let me know at 08:30 pm not picking up my trash, seem to be the same today, dump it myself, time for a new company.

Bill started at $90 a month, our last bill was $180. They've been charging a $9 cleaning fee every month when they have never power washed our dumpster, not once. They won't reimburse us, saying "you should have called and told us you wanted that service" - WE ARE LITERALLY PAYING FOR IT. It's been 2 years of them scamming us, stealing our money without providing services, and nickel and diming us. Poor customer service, they won't call you back. This company is unethical; they put profit over their customers. We are canceling our contract because it will still be cheaper in the long run using a different company. Beware of this company unless you like hidden fees, price-gouging, and services not provided that you pay for.

Insane price hikes. No notice of any price hikes. $60 fee to cancel services. Rotten scummy company. Feels like I'm dealing with Spectrum Internet but worse. They locked me in and then never stopped jacking up the price month after month, and when I wanted out, they said "Guess what, we have a fee for that". How does it cost $60 to come get a trash can that I already paid them to come get on the same day that I already paid them to come get it. At the end, I'm ashamed to say I was paying over $200 for 3 months of service. I am embarrassed I stuck around for as long as I did. Wasted so much money.

My experience with Republic Services has been one of the most outrageous billing practices I have ever encountered. Our normal monthly bill is $218.14. That includes weekly trash service, recycling, container refresh, administrative fees, fuel/environmental recovery fees, and taxes. The next month, Republic Services added a $99 "Waste/Recycling Overage" fee because one trash bag was sticking slightly above the top of the dumpster. They even supplied a photograph showing it. The result? My bill didn't increase by $99. It jumped from $218.14 to $449.98.

I highly suggest not using this company for your trash services for residential homes. They lack customer service skills. They do not communicate properly with each other and in return you will see a lot of surprise charges on your bill. I moved into a new build home and use this company for two months then it became too much to deal with, and I had to switch to Arrowhead.

Had trash service for over 5 weeks and trash pickup one time. Excuses: new not on schedule, holiday, funeral, trash was picked up, truck on its way, pick up will be Monday and here it is Wednesday and the trash sits piled up. People drive by a see the eye sore. What a poor run business. Canceled service and never have picked up trash or container. They even sent a bill for services that have not been rendered.

Worst service ever! Missed pickups, lame excuses, undependable service. Avoid this company if you can. Fort Collins deserves better. Rip-off from con-artists. They pick up when they want to, not according to the contracted schedule. Premium price for inferior to non-existent sevice. 0 stars.

They do a fair job of picking up the trash. Now the want to deliver recycle containers and charge an additional $6.00 a month. I do not need or want this service, I live 1.5 miles from a transfer station and take my recyclable material there. Rebublic says I can opt out, but I still have to pay the additional fee. This is robbery. Republic has pretty much taken over the United States, 41 States and Puerto Rico. This is very unfair, if they enforce this I will no longer utilize them. I believe that every household that does not require recycling should also cancel their service.

I was a customer for many years. No complaints about the service, however, I moved 2 years ago, and have them my new address in case I had any payments left. Two years later, I got an invoice showing that I overpaid my account by $160. When I called them to ask for a refund check, I was told that they send the overpaid money to the state, and that I have to call my local representative to get the money from the state. Really? I asked why I was never sent a statement sooner than 2 years. What a terrible business model. I now see why the review rating is so low.

I was rolled over into this company. Rates kept going up but at least they took extra trash set outside of can. They suddenly changed that policy without notification and refused to suspend it for our area after a tornado tore through our town. Every other company in the area suspended fees and maximum allotment for 2 weeks after the tornado. They instead wanted $10.50 a bag extra and would only take three. The price per bag is outrageous. I decided to check into other companies, found one for half the price and I get 2 cans for that price as well as 3 extra bags. Call to cancel took 39 minutes

The trash service itself is fine, the only time I've had a missed pickup was because of my own fault. The customer service is generally pretty good as well, and I appreciate everyone who has tried to help me. HOWEVER, the app has probably taken years off of my life span. First, when I initially got the services, I tried switching on autopay. It didn't work. Okay. Fine. I'll just turn it off, right? NO. Every. Single. Time. I. Open. The. App, I get the same "AUTO PAY ERROR," and I don't have auto pay ON, remember. Okay, so I'll just pay on the app. NO. No matter how many times I've tried putting in my card, it simply will NOT process the payment. Even when I have a customer service rep on the phone!!!

The worst trash company- if you are forced to use their services I wish you luck! Keep their number on speed dial because you will need it. At least once a month you will need to report a missed pick up. Also when you sell your house they will charge both the seller and the buyer for a full month of service.

I am in some condos in Hurst Texas, and this company is so lax and inconsistent. There are two parking lot entrances to our complex, a north and south, 2 dumpsters per each so a total of 4. This company invariably, not every pickup, but enough, seems to skip the north lot like they did this past Tuesday and one of the dumpsters is so full and packed that you cannot put any more in there.

The regular trash folks are pleasant and do a great job overall. The customer service reps are pleasant, but they can’t do much to help with missed pick ups. I think they are reading a script and will tell you every day that your pick ups has been rescheduled to “tomorrow” until your regular pick ups schedule. There is no way to talk to management, and direct line for complaints or issues. You can allegedly hunt around their website for an elusive email address for issues and complaints. In conclusion, the regular folks on the front line are good, but management is poor and hidden away in an Ivory tower. When things go well its fine but there are no systems in place to address problems, and management does not want to hear about them when they arise.

Trash gets picked up on time every week yes but…the dumpster rental process has been a complete nightmare. Paid $478 and signed an agreement for a dumpster that was supposed to be delivered 3 days ago. It didn’t show. Called customer service. They said, "Well since it didn’t show you need to sign another agreement. It’ll be there tomorrow." Did that. Next day, no dumpster. This is while also calling and being placed on hold for an exceptionally long amount of time. The representatives do not seem to know what to do or how to solve any issues.