Republic Services Reviews

If I could give this company a negative rating, I would. These people are the worst I've had in 50 years. Starting the beginning of this year, right after paying my bill, my trash was not picked up for 4 weeks. after calling many times from the same day to the following 3 day, each time being told by some guy who could barely speak English that it will be picked up that day or tomorrow. Never happened. I was forced to seek another company, do to neglect on Republican Services. Tried to cancel several times, very difficult to do, and now they call me 2-3 times a week with a recorded message wanting their money for services they have not provided. If they had put as much effort in collecting our trash as they do collecting bills they might do better.

I have been trying to cancel my service with this company because their fee is almost double the other companies in my area and have been on hold for over an hour and 20 minutes. I then tried two other numbers and they transferred me to the same department that does not answer the phone. Also, you cannot cancel online at all. Obviously, they want to make it as hard as possible to cancel. Terrible customer service!!!

Terrible service recently with No excuses or help. Trash has not been picked up for two weeks. I have called both times and told that it would be picked up. Trucks were in the area and to give them time. Still no pickup. Time to find a new trash company. This can’t continue. Terrible service and lots of lies!

Called because recycle pickup missed my house. Was told truck was still in neighborhood and would come back. It did not. Called 3 hours later and was put on hold until disconnected. Absolute worst waste management business I have ever dealt with. Their web site matches. Once you set up an account, you can't get to the report a missed pickup page. It never loads. Pathetic. Not only can they not program a working, useful website, they can't even collect garbage correctly. Don't look for payment from me anytime soon. I will tell you it will be there soon, like the service I got. I would give negative stars if that was an option.

Doesn't get more trashy than charging $75 to pick up the trash can from a dead man's house.

I had my water softener replaced. I looked up on the website to see if they take water softeners. According to their website, they do take them but only under 100lbs. After dragging it to the curb (we are senior citizens mind you), they opted NOT take it. I notified them that they missed it, so they sent some clown out who told me they wouldn't take it because it was over 50lbs (50 lbs less than the 100lbs their site claims). They also said it needed to be emptied (there is nothing about that when you punch in "water heater" on their site (see my screenshot)). So, despite doing what I was supposed to do, they chose not to take it anyway. When I contacted them again, I ended up chatting with someone who absolutely could care less. Said they would try again in two weeks! So now, I have to drag this thing back from the curb (again, we are senior citizens). If I get hurt doing it, I will sue them to the stone age!

I am embarrassed to admit this, because I am partly responsible for not paying attention to my bills. I have been a Republic customer for many years. I am on autopay, and I just toss the bills in the garbage without reading them (admittedly, my bad). But by chance today, I noticed for the first time what they are actually charging me. They billed me $1,051 for standard, weekly, residential service last quarter.

My trash has been at the curb since Sunday night (5/3/26) for Monday AM pick up. No pick up. When I called to report it, I was told it would be picked up Tuesday. Nope. I saw a Republic truck the next road over on Tuesday but no one showed up here. Then they said Wednesday. Nope. Then Thursday. Nope. Then Friday by 6PM. It is now after 7PM and still no pick up. I could file a claim and get $1.82 credit even though my latest invoice is over $100. It has increased about 35% in the past year or so. Since Monday is my regular pick up day, if I my trash cart is overfull, they will charge extra -- even though it is actually 2 weeks worth of garbage. The service has really gone downhill while price keeps going up!

For a company That has over 2 BILLION dollars net profit, maybe they could hire some customer service people. Takes hours to talk to a live human, they don't return Emails. The very few they have working seem to do an ok job they just seem burnt out. Every greedy a** in upper management should be fired.

Terrible company! Awful waste removal company who charges outrageous and exorbitant fees because they have a monopoly in the area.

I have been with this company since inception here. I Always pay on time. When you call via phone, you get someone who barely speaks English and has no comprehension. Example.example—-my trash pickup is every Tuesday, early. Thus per their protocol trash to be put out night before or early morning of. This Tuesday they picked up my trash can, left with it. I called they refused to replace until they show up next Tuesday. I stated I have trash now to put in the can. They said, won’t be brought back till morning of. Thus they expect me to sit outside and wait for trash pickup up that day to get my replaced trash can so I can then fill the can up. And this is of course if the actual trash men will wait for this 65 year old woman to complete before they leave. They too are on a scheduled time. times range from 0500 to noon. The actual trash men are competent. I would not recommend this community to anyone.

This is by far the worst ever. I'm ** Family, my business pay for this service and it's not picking up trash. The other business are not having trouble when trash service not picking up. I was charge for service I'm not receive. I might need a lawyer to see if I can get out of contract.

If zero stars was an option I would do so. We have been with Republic since 2021; our rate has slowly gone up, which we understand because fuel costs have increased, taxes have increased, etc. They ran over our mailbox a couple years ago. They have now increased our rate to over $170 for a 2 yard dumpster. I called, spent over an hour over the phone and signed a service agreement that stated my bill will be $140. I confirmed with the representative that my next bill would be $140. I then received an invoice for $453. I spent a little over 2 hours on the phone with multiple different representatives over 2 days; and was still unable to get the amount thoroughly explained, receive an itemized statement, or get my bill lowered to the agreed upon amount.

I DO NOT RECOMMEND THIS SERVICE FOR ONE REASON ONLY. PRICING IS OUTRAGEOUS. IF PROOF IS NEEDED; original contract with the rising pricing for “FUEL” problem is fuel fluctuate and my bill just keeps going up. Never down when prices are down just up…. Do not get this service if you have a specific budget or on a fixed income.

This company has taken fees from my neighborhood while not actually performing pickups for weeks. Multiple neighbors and HOA members tried reaching out to them directly but unfortunately they lied and claimed they did show up- despite multiple people having security footage along with untouched recycling bins to prove it never happened. We have multiple complaints from multiple households here. They even have gone so far as to hang up on neighborhood members who tried to call them for assistance about the issue. At this point we have been left with no option except to report them and leave reviews wherever possible.

They won't accept plastic for bulk pickup, and you are paying them to dispose of your trash. They are kind on the phone, but this is the worst trash company as far as their guidelines. I hate this company!

I’ve had an incredibly frustrating and disappointing experience with Republic Services in Carlsbad. I rented seven roll-off containers and paid over $20,000 specifically for construction recycling services, which includes providing proper diversion reports. That’s not a small job or a small bill—you’d expect a basic level of competence and follow-through. Instead, I’ve gotten the exact opposite. For two months, I’ve been trying to get accurate diversion reports. I’ve made at least a dozen phone calls, and every single time I’m told the same thing: “It’ll be taken care of by the next business day.” That has yet to happen. Not once. No follow-up, no accountability, no urgency. Meanwhile, my permit is about to expire, and the documentation I paid for—and absolutely need—is still nowhere to be found. The lack of coordination and complete indifference to deadlines is staggering.

I canceled my service over two weeks ago. The reason was that they went up in price 3 times in one year. That's ridiculous. When I called to cancel they said it would be $57.00 to come by and pick up my trash bin, which is crazy high in my opinion. They charge you $99.00 to drop it off and $57.00 to pick it up. Two weeks ago, I closed out my account by removing auto pay and my credit card. The girl I talked to on the phone assured me that I would receive my final bill in the mail. She even said I would get a discount on picking up the trash bin.

We were customers for several years, until their prices became extremely high $240+/quarter, without justification as to why. Also, they did not pick up for 2 weeks without notice or why they did not pick up, which previously they had been good about notifying if they were unable to pick up due to weather or a holiday. However, in these instances there was no holiday nor inclement weather to as why they did not pick up. When I called to report a missed pick up they apologized and said someone would be out within the week to pick up, and it did not happen.

I highly recommend for no one to use this company. They are not here for the customer, it’s all about how much they can charge you. Our pickup driver was amazing. Everyone else could careless. If you want to be surprised with an add’l bill over $100 to $160 this is your choice of business. Oh they will lower your month bill as long as you start a new contract. Totally dissatisfied.

I had been with Republic Services for 11 years and multiple times they missed my house, nothing in the way, all trash was covered properly and even tho they said it was their fault. THEY WILL NOT FIX THE ISSUE BY COMING BACK making me wait 4 days to come get the trash. This time I had storm damage and need my trash can, I ask them to bring another one out they refused I had to leave bags of wet cloths in my garage alone with trash from those days. I explained all the problem and they could care less I’m in hospice care I could not go lifting bags, and now have to pay someone to come help the smell was terrible I will be reporting them and the were aware of the storms I will report them for leaving me with what could have turned to mold.

These people aren’t even my trash service. They are my neighbors. They park on one side of the street and expect for you to wait till they’re done. I drove on the other side of the road to get home and they have the audacity to honk at me when I’m in no one‘s way. Unprofessional.

Extremely pricey and they hide additional fees that are not told to you when you sign up. $200 for one month and cancellation is insane. Other places are much nicer and upfront with you.

Put one payment on credit card because I was out of town and usually write a check. Got credit card bill and they had not only charged current bill but had also paid in advance the next three months. This was not authorized. When I called them, they said well your next cycle is paid. I demanded a refund and asked that my credit card be removed from that account if they had linked it. They told me I had to go on-line to my account to do this. I don’t do on-line accounts! I think I will contact the NC Secretary of State for their illegal practices.

If the star rating can be lower, I will give 0 star. Do yourself a favor, do not do business with this company. They randomly increase your fee up based on fuel charge.

When taking on a new property the first thing I do is make certain that they are not using Republic Services. These photos were taken at the beginning of March. We have 8 dumpsters. They left piles of trash by 4 of them. On the morning of the incident I drove the property to check if trash had been picked up. Had it I would have begun lifting the lids to the dumpsters. These piles were not there. I saw the piles right after I saw the Republic trash truck leave. We called immediately. They did nothing to fix the problem we were facing. Mind you these piles are by homes with kids. Republic did not care. Here we are 3/29. And nothing has been done. Please do not use this service. You will be throwing away your money. They are cheaper for a reason. They will not correct any issues you may have.

I scheduled a large item pickup for 3/19/26 on 3/16/26. I called twice on each of these days after it was not picked up after promise on top of promise that it would be picked up 3/19,3/20,3/23 and 3/24. I got an extremely helpful supervisor, Heather, from the 800# on 3/23 that was helping me to resolve the issue. All six representatives I spoke with prior to Heather did not advise me I needed a sticker as per a contract with my city. All of the representatives advised me I only needed a sticker, in fact 10 of them if it was over 75 pounds. Each Sticker costs a dollar. Heather called in the morning to advised me my couch was being picked up on 3/24 and they were waiving the dollar ticket.

I'm upgrading my star rating as a result of me writing my original review here on CA and actually having Republic's corporate office follow through because of my review. It still took about 7 weeks to get everything resolved, but we were not charged the exorbitant $600 fee we were originally told we'd have to pay if we cancelled our service. Unless/until Republic changes their policy to ensure ALL of their fees are stated upfront and clearly, I cannot say I'd ever do business with them again. Which really is a shame, because for 15+ years we had good customer service from them with only minimal hiccups.

Absolutely unacceptable that they charge nearly $45 for removal of the bin but waive that for some people. Customer service was rude and unacceptable, bordering on downright hate. They charge nearly 3 times more than others and have no respect for customers.

Our monthly service increased over 60% over the course of a year. When trying to cancel service, they transfer me from one representative to another. Still on hold. Would not recommend at all. Shady business practices.