Republic Services Reviews

If I could give negative stars, I would. I have been with Republic Services since they bought out the 2 companies prior. Their rate increases and additional fees are nothing less than agressive and unwarranted. I called 6 months ago to cancel Services. At that time it was agreed that they would provide me the same rate as their competitor was offering if I agreed to contract for a year. I did. 6 months in they raise my rate. When I called to cancel service, they informed me that the benefit of the contract (to me the consumer) is that will provide the services I pay for monthly. I was told if I cancel, I would be charged $700. Plus fees. Their rate is currently 35% higher than what I can get the exact same service from their competitor for.

Do not use this company!!! They will lock you into a three year contract. Then in the fine print it basically says they can raise the price at any time. Less than a year after signing they jacked my rate up 30% higher! I got quotes from other companies that were lower than my original rate. Republic said they would match it only if I signed a new 3 year contract. So I did, then less than a year later they raise my rate 30% again! I said I want it lower they said they could lower it a little bit but only if I re-sign another 3 year contract. I'm not sure how this isn't criminal! My advise is stay away from this company! Don't ever sign anything with them. I will be talking to a lawyer to see how they can get away with a scam like this.

They charge you more than any other company in your area and still provide worse service. I made an account when moving to a new address and they never even picked up my garbage once. I canceled and went with a better company and they still had the audacity to charge me for a bin pickup.

The worse ever trash collection company with mediocre and horrible customer service. Spending an hour over the phone to pay the bill or to reach somebody different occasions. Don't sign for Republic Services.

After 30 minutes on hold trying to cancel my service, the hold system disconnected. I am moving out of your service area, and it's very disappointing that Republic Services seems to be waiting until the very last minute to come into compliance with the FTC click-to-cancel rule (link at the end of the post). From other reviews, it looks like Republic is going to charge me $40 to pick up their own containers. This is disappointing considering the lost productivity of having to wait on hold has already cost me more than that as I could only do a limited amount of work for my own business during that hold period. **

Republic missed so many weeks of our residential garbage pick ups that we had dozens of bags that wouldn't fit in the can. Weeks of no pick up. I called so many people and was always told there was someone else I needed to call. Republic would not remedy the problem they created so I was forced to rent an additional can. I ordered 3 months to get a discounted rate and was charged for 5 months plus delivery of the extra can. My bill was over $150! For their errors! I called today to cancel and was still charged over $130. Thank goodness they waived the $55 pick up fee for the can itself. This is ridiculous and I do not recommend this company.

Las Vegas, NV 89106. Today is 4-4-25. Republic Services has to have the laziest drivers for bulk pickup anywhere! I have bundled yard waste by the street, sitting there over a month. I called twice about missed pickups. Last time I was told that the driver said it was too big. I guess all the proper sized bundles together look like one large mound to the driver. Lazy...the nicest way I can put it.

If I could give zero stars, I would. My recycle at my house has been missed for 3 weeks. I called and spoke to customer service this week (after being on hold for over 30 minutes) and was told it would be picked up Wednesday. That did not happen. A text was received that it would be picked up Thursday, April 3rd, but that did not happen. A call was just placed to customer AGAIN and was on hold for 46:39 when I had to hang up. This is not the only time I have had my containers not serviced. YOU HAVE GOT TO DO BETTER!! As tax payers, we are paying for your service. Missing them is non-negotiable. My neighbors had their recycle picked up, but mine was not, so they were out and serviced my neighborhood.

I am unfortunately signed into a contract with this company. Every 2 weeks they report having picked up the solid waste dumpster only find out it’s still full. In my opinion, this is a breach of contract and I will look to soon terminate it fully. If there is a different company I suggest you take your luck with them as I can personally attest that you will have a dumpster/can to place your trash, and this is great until it fills up. Then you will have to start taking the trash out the dumpster and hauling to the recycling center because of the missed pick up causing a smell.

Subject: Urgent: Property Damage and Distress Caused by Republic Services. I am writing to formally address an issue caused by your service that has been both upsetting and distressing for my family. During a recent trash collection March 31 at about 4:40pm, your team damaged our fence and trash can. As a direct result of this damage, our dog was able to get out. This was an incredibly stressful experience for us, as my daughter and I had to drive around the neighborhood searching for our pet. This situation has affected us tremendously, and I am deeply disappointed by the lack of care that led to this incident.

Worst company I have ever dealt with. Always Late on picking up trash, sometimes skips a week. Can't get in contact with the local office, corporate won't give out their local phone number, plus when you call corporate, they never know what the problem is or what's going on, but refuse to give you the phone number of your local office. We finally had enough and called and canceled our service. Ask them to give us a final bill and pick up date, which we paid over the phone at that time. Almost a month later, we get another bill from the Republic for a pickup fee, recycling fee and fuel cost. Plus taxes came to over $60 dollars, just to cancel a non contracted service. Customers beware of this company.

Updated on 04/01/2025: You are hearing back from me. Let's do this publicly though, as a lot of your poor ratings are due to the fact that you all do not respond. Granted you responded on this one, but the response was that you would like for me to give you information, so you can do an inquiry. There is no need for an inquiry. You missed my trash service now. For the fourth or fifth time, and when I call your company, no one answers the phone. A person can stay on the phone for hours, waiting on your hold time. This is unacceptable. You guys need to do a workover on your whole process concerning customer service in my opinion. If a customer has an issue, and they cannot get you on the phone to voice that issue, I would rather not have your service at all.

The service is good and mostly reliable. However, if you want to reach a live person.... good luck! After an hour of trying, I was informed I could not set out extra bags even if we PAID for a bulk pick-up. Literally just household junk from summer cleaning and closet clean outs. It already costs enough for a weekly service!

If you want to be disappointed with a vendor, Republic's Trash Service in Avon, Indiana will not fall short. If you like calling and arguing with combative customer service reps multiple times a week to report missed trash pick ups Republic's Trash Service Avon is my go to. Tell me you suck at your job without telling me you suck at your job - Republic's Trash Service Avon is a trash service that can't seem to pick up trash and their customer service reps will continuously tell you that it has been picked up, even as you (the customer paying their salary) stare at your full trash cans at end of your driveway. I thought Ray's Trash was bad but Republic's Trash Avon is taking the trophy for 2025!

I have NEVER seen such a mismanaged company. Two things for sure, either you would have service or you wouldn't. At least twice a month I had to call for a pickup because I was totally missed. I had enough of the aggravation so I cancelled the service. Now get this, I WAS CHARGED $72.00 TO HAVE MY TRASH BIN PICKED UP! I was actually charged for them to pick up something that belonged to Republic!!!! My advice is handle your garbage yourself by taking it to the waste facility or find another company.

I don't understand how a company can get away with this crap. Our fault I suppose, we should have research them before signing up. But so many hidden fees, additional fees and no one tells you about it, ridiculous. Fees for dropping EACH containers, fees for fuel, fees for environmental recovery, oh and fees to pick up EACH container when you cancel the account. I'm sorry but that's something I should be aware of when starting an account. The amount of the fees is also ridiculous and for us added up to 300$!!!! The actual cost for picking up and doing the job was 25.50$ per month. The other company in our area charges ONE flat fee of 76$ for 3 months with NO Additional fees, nothing hidden, true to their words. We're never going back to Republic. That's for sure, 2 months of services and all the fees up to 359$. No thank you.

I would not recommend this company for business dumpster service. They will constantly charge you extra fees for the most minor occurrence. I have been charged over double my agreed to fee based off what they claim is an overage. I will definitely be taking my business somewhere else.

The absolute worst. Not only do they charge LITERALLY over twice as much as the refuse company I switched to, but they also run a scam on the 'free rental' of the toter. They tell you that you can use their toter for free during the service period, but fail to mention that you get invoiced (over $70!!!) whenever you stop using Republic Services. I could have just got one for myself. COMPLETE ripoff, terrible company.

This company is the worst. They purposely ignore city ordinates. Every week, between 3:50AM-5 AM, while their offices are STILL closed and long before city ordinates state the operation of their trucks operable, they send trucks to our area who wake the entire neighborhood up with loud beeping sounds and tossing large steel garbage containers all over the place. You go out to complain about the violation and what do you know, their offices are closed, yet their truck is wreaking havoc for school children and working adults at rest with all of the noise it makes. This is EVERY WEEK!!

Worst company I ever have dealt with as a business owner for 32 years. Suddenly quit pick ups. Couldn't reach for 6 weeks. Then told they no longer service my area. Never had the professional decency to notify me.. Then sent me a recontract proposal. Nobody there has any idea what's going on.

If I could give a lower rating I would. If you want to pay for nothing this is the company for you. They expect you to pay a ridiculous price but they don't show up for most pick up! This company should shut their doors! Sorry as sorry can be! They lie, they are sorry, lazy, and don't care because no one in the entire company does their job! If I could I'd switch to a different company.

Very extremely difficult to cancel the contract. So much runaround from their "account managers". They are NOT transparent with their fees, price increases and terrible auto renew terms of the contract. What is the address to send the "certified letter" to to cancel? And Where am I supposed to "send" a message to? The account manager is terrible.

I would not recommend Republic. I will say agents are nice so one star is given. Make sure you get all the information you can about pricing, cycles, fees, cancels, trash can itself (locations, times, repairs and takeaways). Write down your interactions (dates, times and who you talk to). I pray that current customers have a good experience.

The environmental fuel recovery fee is supposed to be 18 percent. That's what their website says. Which would put it at a little over $10. It's at 22.57...my bill jumped from 75.86 to 99.46...and before I called to cancel my service a while ago-it was at $169. for 3 months. I'm not sure why they think after 3 months they can alter my bill like this...but I'm not happy

I just purchased a home In Gibsonville and Republic is the company that picks up trash! They have messed up my pickup three times in a row now! Called and complained several times and still continue to not empty my second garbage can that I'm paying extra for! Over 80 dollars a month for a company doing a brainless job that anyone can do! All I get is excuses every time I call!

We received notification that our trash pick up would be changed from Monday to Tuesday but they didn't pick up on Tuesday either and also skipped the recycle week and now has been over 3 weeks since that has been picked up.

I am writing this review because of how they overcharge in the state of Arizona. First, they are more than double the price of the two other waste collection in the area. Paid a $45 dollar fee PLUS a fee for administration and now I cancel service I have another $40 fee to pick up plus admin fee and a fuel recovery fee paying total of $76. That is ridiculous. Sat on hold for 53 minutes to hear "that's how it is." Check other supplies first as they are the most expensive!!

We have had a service contract with Republic Services for trash collection at a small apartment building that we own. We canceled that contract yesterday after having been on hold for more than two hours while being passed on to three (3) successively dishonest "customer service" representatives. Eventually, we did receive a call back from a "customer service supervisor" whose job was to inform us that Republic Services would be billing us to buy out of our contract. We have all seen this movie before. The fish stinks from the head. I assure you these four individuals are functioning exactly as corporately instructed. Here is their program.

Horrible service. Frequently misses scheduled pickups. I moved to a different address and Republic Services charged me over $80 just to remove the containers. This business is scamming people and should be investigated.

I call Customer Service every week to replace my 13-year-old broken "TRASH CAN" and I get the same answer each time I called, "WILL SEND SOMEBODY TO REPLACE IT." It's been over a month and no one come to replace my trash can. I even sent them an email couple weeks ago. No reply??? For star choices, they should put ZERO because one star is too much for their bad service.