Republic Services Reviews

Republic Services billed me for three months of service (Feb. through April 2026) knowing that the city I live in mandated a single provider other than Republic starting in March. I paid one-third of the bill covering the period Republic provided service (with their consent by phone). However, since that time I have been bombarded by late notices and phone calls indicating my bill is late. I have not been able to resolve this issue by phone. Republic is now demanding I pay the full bill and they will provide a refund in the future. This practice (billing for services that won't be performed) is unethical at best and more likely fraudulent.

Absolutely the worst trash removal service I've had the displeasure of dealing with--and that says a lot as I once used Waste Management. First off, I have to use Republic because I live in Gwinnett County, GA and our property taxes "pay" for their services, so I have no choice. The drivers are absolute jerks who will go out of their way to put emptied bins right in front of my driveway, forcing me to have to get out of my vehicle and move the bin when I get home so I can enter my driveway. Even moving the bin farther down the curb does nothing as they'll just walk it up to place it there. One even walked into my yard to put it in the middle of my yard--he walked like 60 feet to do it, too. He really went out of his way to put it farther away from where I need to take it after they dump it. That's if they dump it. They've straight-up rolled right past my house without dumping my bin. That's fun to deal with.

So I wanted to share my recent experience with Republic Waste Services that way anyone who uses their services or are looking to get their services you are fully aware of what kind of company this is. I have had garbage service with them for 3 years we started out paying $90 a month and over the 3years it has now doubled in price. I had finally had enough of paying over $160 for just waste services so I called on 1/23 to inquire about when my billing period ended I was told that my new billing cycle started on 2/1 and I promptly let them know I wanted to cancel my services and they assured me it would be cancelled on 1/31. They arranged to come and pick up my can the following week. Ok so now this is where things take a turn for the worse.....

Cancelled back in 2025. Still being charged. They have a crappy excuse each time I call them on the charges, and have said multiple times that they are issuing a refund. All lies. No refunds have arrived. Now reporting the charges as fraud to my bank and reporting them to the BBB.

Absolutely 0 transparency with pricing. I’ve had missed pickups and told my trash had to be out by 7. But pickups are as early as 4am? They said they had a picture my cans weren’t out so they won’t come get my missed pickup and the picture they said with the address wasn’t even my address. I’ll be switching companies when my term is over and I will NOT recommend this company. And I should have listened to everyone before signing up - however the sign up was easier than other companies but now I know why.

Our neighborhood of over two hundred families has repeatedly asked them to not come before six am. Five fifteen is way too early to be disturbing the peace. We have been asking for almost two years now.

Every January they increase the bill by 20% or more. Last year I called and they lowered it by half the increase, this year, raised by 20% again. I called, after 10 minutes on hold, someone answered and said I needed a different number and connected me for another hold, which I gave up on after another 10 minutes. They have no consideration for a person's time. I will NEVER use them again.

Would give zero stars if I could. Charged me 50 bucks to start service. Took 2 weeks to drop off a can, invoiced me another 70 bucks before they even picked up my trash once, then proceeded to miss the next week's pickup. Completely dishonest and incompetent. Avoid at all costs.

I am writing this to highly recommend the customer service at Republic Services, specifically Jacky (**). It is rare to find someone so patient, professional, and genuinely helpful. I had an issue that needed immediate attention, and Jacky went above and beyond to ensure it was resolved correctly the first time. She is a true asset to the Stockton team. If you are calling in and get Jacky on the line, know that you are in great hands. Thank you, Jacky, for making a complicated situation so easy and for your outstanding kindness!

Republic missed my pickup because my can got blown over by the wind it was laying in the driveway, the driver just drove past it. Let's think about this. The driver stands up to drive the truck so it was too much work for him to put the truck in park and step out to pickup the can up and then grab it with the arm and empty my can. So let's think about this. The can got blown over by the wind which means that it is not very heavy so I called them at 10:30am and told them they missed my pickup and was told, "Sorry. We will get someone to pick it up." Went out for the mail at 2:30 pm. Still not picked up. Called again and was told the same thing. "Sorry. Will have someone there by end of day." Went out at 5:30 pm. Still not picked up. Guess I`ll just wait till next week and hope the can does not get blown over by the wind. VERY POOR SERVICE.

This company is ridiculously expensive, for 5 minutes worth of work per month (the time it takes to pick up trash 4x) they charged $74. Other companies, I discovered, charge less than half of that. So....I switched, paid my bill off, the end...I thought. Then I got another bill for $76. So I thought maybe I had mis-calculated and paid it. NOW I got a bill for $38 TO PICK UP THEIR OWN TRASH CONTAINER!!! What next?!? Tried to call them but no way to talk to anyone; can't even leave a voice message. I wrote to them. No response except to keep leaving automated messages about paying my bill but still no way to talk to a person.

My company has used Republic Services for many years for trash removal. My contracts were set to expire and I contacted them to get them to match the rate from some other bids I received. They said they would match the rate if I provided a written quote which I provided. They kept sending me proposals but the rate never was close to what the new company was gonna charge. I let my customer service representative know that things were not going to work out and that we would be cancelling our services based on the 60 day notice.

Republic is by far the worst company on so many levels. They miss garbage pickup so many times. When you call the company they are very friendly and assure you they will take care of it right away. They missed my pickup again on Friday. I called Monday, they assured it would be picked up Tuesday. It wasn’t. Called Wednesday and talked to supervisor who told me a resolution would be made within 4 hours and she would call later to confirm. No call after 6 hours. I called and talked to another supervisor who said it would be resolved in 2 hours and she would call back to confirm it was. No call back again. Worst company of lying customer service ever.

This company is a mobster garbage company, don't recommend using them unless you like mob tactics. One you sign the rates go up first billing cycle, and every one after. If you want out, they make it difficult as possible. Read the contract, they have no recourse for the customer, just them.

I cannot even count the number of times that I have had to ask that our dumpster be put back into the "required" fenced in area and to please let us be able to close the lids if they manage to put it back into place. Customer service is always super nice, and they tell me it will be no problem, but I am just not even going to call anymore. I am just a broken record. I also see the price is getting higher and higher with no notice of that increased price.

With Republic for over 10 years. Rate went up over $600 over the years but we always paid for the full year. Called in January to speak about a lower rate. She was able to adjust my account down to $400 per year since we did find someone who serviced are area cheaper. I continued to get calls weekly (still getting calls this week even though I paid weeks ago) that my service was going to be shut off.

I moved from Branson West, MO to Kansas City, MO. I have been calling to have my service canceled since last week. I can never reach anyone and their website is a nightmare to try to find information. If you have the option to select another services. This has been so frustrating. Horrible service.

The weather these last 2 weeks was awful. Yes it was difficult to navigate the roads. BUT every time I called with an update I was told uncertain, this time being Wednesday Feb 4. I called 3 times for an update. Each time I was given wrong answers. It happens that they showed up on Tuesday, despite the number of times I asked. Guess what ? Today is Friday Feb 6, no garbage has been collected. The answers were that they would come back since they "missed" my house. I will be working with a new company soon.

They have lied to me on five phone calls in three days pertaining to picking up all the trash on my road. They assure me each time it will be picked up, but it has not been. There was a one day delay due to the weather of the large snowfall. They picked up the trash and recycles from the church on my road, but the driver didn’t decide to drive another 500 feet and pick up the trash cans at the four houses past the church. Now they’re telling me it’ll be next week. It’s already been three weeks and we haven’t had a trash pick up. I’m gonna look into getting another Service.

To the High Priests of the Republic service empire,

I'ma just say I appreciate y'all there was 2 times now I forgot to run my trash to the curb and they walked up and got it so I didn't miss a paid day. This is already the best company I've went through! I was gone both times and my pregnant gf couldn't do it so I appreciate y'all greatly!!!

Haven't picked up my trash over week because snow. When other trash services already picked up everyone trash. Do not use this company unless it's your only choice.

They are horrible. Missed pickups. Had them for about 5 weeks and this is only 2nd time they came by to pick up and to top it off, they took one can. Left the other sitting right next to it untouched. Stay away!

We have our trash pickup with Republic Services. In the past, we have had our trash pickup delayed or totally missed. We get misleading messages. Thing like they are on a on a one day delay. Then they don't come. Currently our trash has not been picked in a week and a half. Yes we have had 2 winter weather events in the last 2 week. Us and all of our neighbors have been coming and going on our road without any issues. I called again this morning to find out when it will be picked up. The answer I got was possible Friday of this week or next Monday on our regular scheduled pickup day. I understand their safety for their drivers. But when delivery companies are coming and going with no trouble, why is it so hard for tandem axle truck that weighs 10s of thousands of pounds can go where everyone else is going with no problems. Customer Service offered me a $5.00 credit because of issue. WOW.

Poor customer service, missed pick ups without compensation. Rude reps on phone, did not listen to my questions. I could barely understand rep and was not local. I have gotten bills for different amounts without explanation. Bad customer service, but there is no alternative service available so we have no choice.

I put my trash service on hold while my house was up for sale. No one was living there, and they still charged me. I then moved out of state, and they demanded that I reinstate my trash service, pay for another month, and then they would officially cancel my service and stop charging me. I called to rectify the situation and was put on hold three times amounting to 35 minutes, as they passed me from one department to the next. At the end, they told me that they couldn’t cancel my trash service until I restarted it. Nothing but lunacy running this company. They’re thieves!

Have had this horrible company for 5-6 months, and trash hasn't been picked up more times than it's been picked up. Horrible service and more expensive than any other company in area. Don't use ....

I would not recommend this company at all. I would give a negative number for a rating. It is almost impossible to actually talk to someone. This company is by far the worst. After being on hold forever, the customer service rep hung up on me while I was still talking.

If I was able to give no stars, I would. I prior rotor review because I could not get a hold of the company for three or more weeks to shut my service off when I finally got a callback from them. They told me they were charging me for my three weeks and then a fourth week because it was the end of the billing cycle. Then they proceeded to tell me they were gonna charge me to clean my trash cans when they came to pick them up, we set up a date for them to pick them up. They never pick them up because they said it snowed and they were knocked down. I don’t care what company you go with please please do not use this company. I’m in the process of filling out paperwork for the BBB.

Republic has been a good company to work with for our business. Our Account Manager Jordan ** has been extremely helpful and quick to respond when we have questions. Overall, the drivers have been timely when it comes to pickups and drop offs for our 2 dumpsters. My only critique is that a few drivers have had negative attitudes on occasion, but when we pass on the situation things have been quick to be resolved.

One star is too much. This is the worst company ever. They forgot to pick up my trash a couple times and they always say they going to get it next day and nothing happens. They are not professional. Customer service is the worst!!! They always forgot to pick up and they pick up all my neighbors' except for mine. I feel discriminated sometimes. I always pay on time. I hate to complain but this is too much. I have to do this!

Out trash has not been picked up for over a week. They finally picked up one building and not the other. The drivers lie about why they don't pick up the trash, and the customer service people are incompetent. The entire month of January our service has been horrible. We will be canceling our services with them. I urge people to go with another company. Do not use Republic!!

This is absolutely a horrible company. I placed a small box on top of my can to throw away. The driver stopped, got out and put the box on the ground and proceeded to walk over to the truck to dump my can leaving the small box on the ground. They tell you to put the bulk out on certain days. When you do it will take weeks even a month before they will pick it up. If I could give a negative star they would have it. They seem to not care. I have video of them leaving trash bags next to the cans and driving on. When did the trash men become so lazy.. The so called "Bulk Pick UP" is a joke. The old Waste Management company is a true waste management company, those guys would take whatever you left by the cans (Bagged Garbage, even tree limbs). If you had bulk and it was your pick up day they would call a separate truck to pick it up no matter the size. I wished we had an alternate choice.

Increased rates, some teas left behind, missing pickups with poor weather as an excuse when there is no longer a hazard. If they have reduced expenses shouldn't they give a partial refund for missed pickups? How about a roll-off nearby (in the county) for customer drop-offs when missing pickups.

Many missed pick-ups, price keeps going up. When on a fixed income we can not afford these prices. They only gave us 7 dollars off our bill when they never picked up our trash for a month. They said the road was bad but it was plowed. The school bus comes down our road every day with no problem. You need to do better.

A different provider was bought out by this Republic trash. They raised the rates almost immediately. Bought new trucks. They leak hydraulic fluid like crazy. I canceled their service. Then they charged me a 55$ fee to come get their containers. Can't say enough about this Chicago mentality out here in the country!!!

I am on the HOA Board for a Condo Association in Arvada CO. Republic has consistently provided quality services. This week we had strangers leave 2 old sofas in front of our trash bins. The driver, Ronnie, for Republic who came yesterday scheduled a pick up for us. When I called Republic about the time for pick up and the cost, I received efficient and courteous assistance from Rachel. The cost was very reasonable. The pick up was today by a very friendly driver who efficiently loaded and removed the two sofas.

We have been loyal customers with Republic Waste Services. We started out paying $84.00, automatically taken out of our bank, about 10 years ago. I just looked through my mobile banking and found out they raised our rates to $299.00 every 3 months. What the hell!!! I canceled with their service ASAP. If you're receiving service with them, I would look into how they may be STEALING your money too!! My service was out of Demotte Indiana. 😔 😟 🙁 😥

I believe if they had some sort of incentive that their drivers would miss less cans. If the drivers had to pay like two dollars a can, that’s a miss they would be more vigilant. It would help if they slow down and abide by the speed limit in your your park. they raced from one speed bump to the next. I don’t know if that actually speeds up the service or not. I don’t see any reason for them to drive so fast. I’ve had my recycling missed four times. I called to report it the third and fourth times and was question whether or not I was telling the truth well, we only have a part of one other one. I said well now you have a report of two it happens too often or maybe they should have an incentive for not missing any cans or the client should get a rebate each time a can is missed. I bet 1 million bucks the service would improve.

This company is absolutely terrible. Highly suggest finding anyone else or just burning your trash. It’s a complete waste of money & time. The drivers are rude and lazy they will pick up other non customers trash for side money and ignore the paying customers can. They will also show up at any random time day of service with a window that’s open for 12hrs so you can’t get a routine for putting the can out on time. Absolutely the worst company I’ve ever worked with. Take your money anywhere else. I promise you won’t regret it.

Services are spotty and often delayed. Rates increase VERY often and unless you complain they keep increasing over and over again. Do NOT get tricked on the intro rate unless you plan to switch every 6 months to a year. Will be changing after this last increase and save almost 20% on the first quote from the neighbor's provider.

Republic Services is the worst trash service I have ever had to deal with. They are quick to take your money but refuse to provide the service. I would recommend any trash service besides Republic if you actually want your trash collected.

Terrible company. If I could give them a zero I would. If they miss you for a week the don't credit your account. No communication when and if there going to miss. They got through the neighborhood and if they knock over your trash can they just keep driving. Calling does no good terrible customer service, worst trash collection service in our life time. If they didn't have a monopoly on our area I would never use them.

After years of rate hikes and misc fees we finally get a cheaper, reliable option. Fortunately we didn’t have a contract we had to get out of. But they did charge a can pickup fee, which with taxes and other misc fees totaled nearly $70. To come pick up a can that they own. I will never use this company again. Anyone who does is throwing their money away.

Republic Services has been extremely unreliable. I have lived at my current residence for just over a year and have experienced repeated failures in trash and recycling pickup. When I first moved in, it took more than a month to receive my trash cans. During that time, I had to hire a private company to remove my trash to avoid attracting pests, and Republic did not reimburse or cover that cost.

Trash everywhere if is collected, bins are highly damaged constantly, customer service is not from AMERICA! SAME ON YOU! I DON'T UNDERSTAND THEM AND THEY DON'T UNDERSTAND ME! REPUBLIC???? NO. CHINA.

Do not use this company, if I could have left zero stars I would have. Constant price hikes, missed pickups and when you finally have had enough they charge you $65 dollars pickup. They're rude when you cancel. Worst customer service I've ever encountered...

Have been a customer for over 8 years and they have missed pickups repeatedly. When you try to get credit, they give you the run-around. They have walked my price up to over $400 per week for an 8 cubic foot dumpster. I canceled the service and signed with Waste Management for $150 a month. Now, Republic says my contract auto-renewed and I can't get out for another 5 months. I was never given any notice of a new contract starting and never signed anything. The review really should be ZERO stars. I am going to call the local news and see if they want to do an article about this fraudulent service.

I have been a customer with Republic for 3 years now. This last 6 months have been absolutely miserable. I have had 5 missed pickups in a row. I have called their customer service daily and they assure me they will pick it up the next day but do not come. When I asked for a credit for the 5 missed weeks I was only credited for 1 week (6 dollars) while my trash was not picked up for over a month.

I had a fantastic experience with Republic Services today I had an issue with my Bill and Faye Spatcher handled it perfectly. She stayed on the phone until the problem was handled It’s rare to find this level of care thank you..

Garbage was not picked up two weeks in July, the first week due to "severe inclimate weather" (which was untrue and not the case) and the second week due to a labor dispute. Since we pay our bill quarterly in advance, expected a credit of 2/13 of our quarterly bill, but the credit was just over 50% of that. Local office customer service department could not provide details of how the credit was calculated or why not the expected 2/13 credit (2 missed weeks of the quarterly/13 week prepaid amount).

Been a customer for 8+years. Bill has gone up multiple times in that period. This month's bill went up (for fuel charges) even though fuel prices are down in this area. Called their competitor (Granger) in this area. Granger is almost $50 cheaper for 3 months than Republic. Do your homework before signing up for Republic. And then they charge a $40 fee to pick up their container when I cancelled and when asked what if I refused to pay it....they of course will turn it over to a collection agency!

I had my trash picked up by this company for over ten years - the price continues to increase substantially to the point I changed companies. They charged me to pickup my bins because they said I couldn’t drop them off to them. I then received an invoice for pick up cost and a late fee on an invoice I just received and was not due for 15 days. I am done with this company.

Recently cancelled services with them when I moved out of state. They billed me for a bulk pickup that occurred after I moved (and it wasn’t my stuff). The phone rep. oozed disgusting pseudo empathy, but stated her supervisor told her I would have to pay it anyway. I called back and got the same from another rep, but asked to speak with someone higher up and threatened to report them, and they removed the charge. Later, I got a bill for them collecting the trash and recycling containers.

I've dealt with Republic for more than 25 years, both for work and personal service. While I've rarely had meaningful problems with service, I've had a number of issues with billing and finance. In a nutshell, they are constantly and without (in my opinion) justification raising/changing rates. I finally had enough and decided to go to another provider. I contacted Republic and they told me to ignore the bill I received (it's for future services). I was set up for autopay and assumed there wouldn't be a problem, but I went online to delete the autopay anyway. Twelve days later, the money came out of my bank account!! I contacted them and they said it was still pending and to call the next day so they could reimburse me. I called the following day only to be told that there was NOTHING they could do.

REPUBLIC SERVICES.... NO Service — Missed Pickups, No Accountability. I understand that bad weather happens — we had nearly a foot of snow here in Colorado Springs 1/9/2026, and a delay is fine. What is not fine is the complete lack of follow-through and customer care from Republic Services. Trash was missed on Friday, and we received a text saying it would be picked up Saturday. Saturday came and went… Sunday nothing. Monday I called customer service and was told someone would come Saturday because of MLK Day — completely ignoring that I now had two weeks of trash piled up. No offer of a refund, no urgency, just “we’ll get to it eventually.”

After reporting a supposed “third party” going on our property with a trash truck and walking around our house to take our trash cans that we paid for with a previous provider. They literally put someone’s broken trash can on our lawn and tried to take our Santek trash cans and replace our neighbor’s busted can with ours. When I called they claimed they owned our cans and were repossessing them. I escalated the call after the rep said it was like a car repossession and Sam the so-called “Field” manager didn’t call back. The rep who cared called but he did not. Then our trash service was canceled.

This is the only waste removal company in my neighborhood. I have been trying to establish new residential service for over a week with zero luck. I have had to wait hold for over 45 minutes with no one answering the call. When I tried to use their automated chat, I got shuffled to a "live" agent. She asked me for my customer number, when I told her that Republic never sent me a new customer number, she said that would have to be answered by a agent over the phone. When I told her that I had tried that, and no one would answer, she didn't care, that it wasn't her problem. This is seriously the worst managed company I have ever had to deal with. If I could use another waste removal company, I would. My previous waste removal company never gave me a headache. After reading so many negative reviews, I fear future problems, if I'm ever able to establish service. If I could give a "-10" rating I would.

It's been 3 weeks since we had a pick up,, and not just me, it's the whole neighborhood. Numerous people have called and they always say it will be picked up tomorrow, but tomorrow never comes. At this point the animals have gotten into the bags on the ground since there's no room left in the bins. Republic is not a good company. In fact they are total TRASH! NO PUN INTENDED LOL.

Have been a customer for over 15 years. I would strongly not recommend Republic Services. When using their service, you get locked into 36-month contract that auto renews if you do not contact them, but you must contact them 60 days before end of contract to get out of the contract. If you cancel service before then you will pay a large sum of money. But they will offer you a 1-year price deal and then after giving you increase without notice. Per their terms and conditions they do not need to give you notice of any price increases. I received 2 increases in 1 year totaling $168.75. But they would be happy to renegotiate a 1-year price deal then lock you in for another 3 years. They price gouge the customer and once the customer realizes they are being gouged they will pay thousands to Republic for no services. Just them taking your money. The review really should be ZERO stars.

Worst customer service EVER! Quick to take your money but try calling them for ANYTHING! I have been on hold 4 separate times for a minimum of 30 minutes. If you have a choice, NEVER use this company!

Only leaving 1 star because zero stars isn't an option. My entire experience with Republic Services has been a nightmare, start to finish. First trying to cancel service when I moved required multiple phone calls where I was placed on home for durations of 40+ minutes, only to reach an hour where there reps were gone for the day but rather than forwarding me to a voicemail or any sort of message that would've indicated the hold was futile I remained on hold, and would have, indefinitely.

Don’t ever miss a trash pick up because if you do, only once in 5 years, there is no grace, you’re just up a creek. We put our trash out at our usual time. The trash person happened to come earlier than usual. We have had the same trash schedule for YEARS. And when I called to have them pick up they were not willing to work with me at all. And I wasn’t talking to someone local, I was talking to someone at a call center somewhere else. Do NOT go with this company unless you have to.

They charge for an overfilled bin, even when I am onsite and have pictures of the UNDERFILLED bin. Over an hour on the phone, three reps transfer me to a line no one picks up. Republic is getting away with this all over the place. If there is a class-action anywhere, I want to be a part of it.

They have so many restrictions on picking up trash, that make no sense. I have 5 boxes outside less then 40 pounds and their lazy employees left the boxes. Toledo needs different trash services, especially a company that doesn't want to do their job!! They just want the money, if we take away the money and give it to a company that actually does the service they are being paid to do!

I had a frustrating experience with Republic Services regarding recycling and billing. In 2025, I called to have my recycle cart picked up because I couldn’t afford the fee. At no point did the agent tell me I needed to contact another department to officially cancel my recycling service. I assumed that requesting a cart pickup and stating I no longer needed the service was enough to cancel it.

I wouldn’t even put one star but it’s forcing me to. It’s going on 4 weeks of no pick up. That’s almost a whole month and it’s supposed to be picked up weekly. Tell me how that happens. You call in and you get fed lies saying their en route. They haven’t made it there yet. When I watch them take the top half of our neighborhood and not return for the bottom half it’s robbery. I pay for you take my trash weekly not when it feels convenient for you to take it. I will be up tomorrow morning waiting to see your truck in my driveway and I will go tell them the same I’m putting on here. It’s truly sad get paid to do one easy job and can’t even fulfill it.

We have been a customer of Republic Services for over 25 years and have always received excellent service. Our driver, George, is phenomenal, our account representative, Pamela **, is absolutely the best. Her response time to any call or question is extremely quick. She's very knowledgeable and always looks out for our best interests. Republic Services is an excellent company for our needs.

I have residential trash service with this company for almost 1 year and this company (Republic Trash Service) is most worst trash service I ever had. During the 1 year each week, they missed pick up and customer service is so worthless!! Always said, they will come next day to pick up missed trash and never show up. It's not reliable company. They service are very bad. I will not recommend to anyone for this horrible company.

Republic Services has missed our recycling pickup more than half the time for 5 months straight. I call 3 to 4 times a month about these missed pickups but there's almost never an answer given as to why the pickups were missed and no clear path to resolving the problem. We have completely lost hope that it will ever get fixed, hoping that the City of Santa Ana fires them for incompetence and we can get Waste Management back.

I'm a landlord. Republic is one of the worst companies I've dealt with. For years. There are certain addresses they continue to miss. Calling for customer services is a waste of time. My son has paid for service at one of his rentals for months. They just don't pick it up and don't deal with the issue.

I will never use this company (republic) ever again. Lost a customer for life. I do not complain much, but when companies take advantage of people I have a problem with it. I might contact a lawyer out of principle. Canceled service and they are charging me to pick up their can. They threatened me with late fees and billing me for the cost of the can if I did not pay it. I found a garbage company for same service for more than half the price. I will be knocking on every neighbors door I can with your blue can out there and will be letting them know they can get service half the price. Will be printing fliers and putting them into every single mailbox I see in my neighborhood while walking my dog and letting them know how TRASH their customer service is. Good thing I canceled. Will never use their service as long as I’m breathing and will advise others not too. Goodbye Republic Services. I don’t wish you well.

Republic continued to raise all their fees with no explanation as to why. I decided to cancel when I realized I was paying double what Waste Management charged monthly. I called to cancel and was told my refund check would be mailed. I never got it. Talked to customer service through chat again about it and was told it would be mailed. 2 months later, called again and was told I didn’t call to request it. Not sure why it is not standard to mail the refund check. I should not have to call to request it, especially ask 3 times for it. Then I was told my refund was smaller because they charge $80 to pick up 2 bins. Republic is a joke and rip off.

I ordered 1 dumpster from them. I filled it and they picked it up. A second one was delivered. I didn't order or need the second one. Their operator on three phone did NOT speak English. Now they're trying to charge me for something I didn't want because their employee doesn't understand basic English.

Cracked my trash can, city had them bring me a new one and they brought me a dirty one, extremely filthy and cracked Lid. Can forget to mention the frequent missed pick-ups. Couple weeks ago, I seen trash spill everywhere when they picked it up and the guy did not bother getting out to help clean up his mess until my neighbor walked over to pick it up.

Be careful dealing with this company. I'm trying to stop my service and they tell me that my contract is self renewing and I owe for 1 more year. At 275,00 a month be fight with them for 3 months. Looks like it going to my lawyer.

The drivers with this company are very incompetent. They charge so much for their monthly services and even if you pay extra, they can't do their job right. We are constantly having issues with their service and it's a shame they can't get it right.

I'm extremely disappointed with Republic Services. Despite assurances from both a call center representative and an automated message, no one has shown up for the scheduled extra pickup — two days in a row. This extra lift was required due to an earlier error on Republic Services’ part, when the call center contracted the wrong service date. Not only was the original mistake frustrating, but the failure to correct it has made the situation even worse. At this point, it’s clear that Republic Services struggles with both accurate scheduling and fixing their own mistakes. This has been a horrible customer experience.

Republic Services is the true definition of garbage—not in the sense of handling garbage, but in the sense of policies, service, and overall customer experience. If you’ve ever wanted to know what it’s like to enter a long-term relationship with a dumpster fire, look no further. Missed trash pickups are treated like rare cosmic events; apparently, seeing a Republic truck is the equivalent of witnessing a solar eclipse. My trash met more raccoons than Republic employees. Trying to cancel their service feels like a side quest written by someone who hates humanity: you’ll battle three bosses, two dragons, and at least one customer service rep who mysteriously “can’t find your account.”

I work for a company that gets trash pickup twice a week. We have the largest dumpster that Republic has available. This is by far the worse company for trash pick up I have seen. We consistently get missed on trash pick ups, sometimes both days of the week. Then, when you call them up, the wait time is sometimes as long as 20 minutes. Then when you leave your number for a call back, they don't call you back. Worse trash company ever!

My elderly dad was residential customer for 20 years. They do an annual fee increase until the end of time, no ceiling, so when I was reviewing his budget, I discovered horrendously expensive service due to 20 years of unjustified annual rate increases. Then when I cancelled the service to start with another company, guess what, Republic STILL charged the credit card for the following quarter. That's criminal. Can't call it an innocent error, because trust me they knew loud and clear that I was cancelling the service. They wanted to renegotiate the rate but it was still higher than the new client special at a rival provider.

These people are Crooks. Their billing is a joke and they blatantly lie to their customers. They will say one thing and bill you another. We have called them several times and they try to turn you into collections for $100 that they billed inappropriately.

My trash pick up has been on Wednesday since we moved into our house. Today I came home and my barrel was smashed and the lid was broken off. My mailbox was laying on the ground in pieces. When I called. All I got was we will have to investigate. If you have a choice of service do not choose Republic Services. The worst drivers on the road.

Increasing bill is one thing.. I cancelled within a billing cycle in order not to be charged the upcoming cycle.. Now they are charging me that month plus an additional because it took them a month to come get the dumpster (residential), and also removal..

They used to have good service but has gradually gone downhill. Fees have increased dramatically and overcharges are common and trying to reach their nonexistent customer service is a feat only for those with monk like patience.

We bought a house that only Republic Services, set up the service and when the previous owner canceled his service they came and took the cans. I’ve been calling for a week to get new cans because the mixup is their fault, not mine. I expected they’d get on the ball and bring me some cans. Nope. They’ll deliver them on my normal garbage day which means I will then have 2 weeks worth of garbage for them to pick up the following week. I spoke with 5 different people and still no one can do a damn thing to help even when THEY ARE AT FAULT!

They are absolutely HORRIBLE AND DISHONEST!! If I could give them a zero, I would. They will miss a trash pickup and blame it on mother nature but if you forget to put your trash out and ask for a pickup because they were coming next door to pick up trash but refused unless I paid for it. Find anyone else but these people!!

Republic prices are outrageous. Plus, they charge $50+ to deliver a trash can, then $50+ to pick it up when you cancel. There are many other companies out there that can take care of you. Use any other and you will be better off.

Republic has started issuing texts and leaving notes on my and my neighbors bins. They demand that the large bins be two feet and no more from the road. My disabled neighbor has a hard time pulling the big bins, and if three feet away from the road they leave a note. Apparently their employees have become too lazy to step an extra foot to help a senior with a barrel. They are getting crazy on price, and now don’t care about their customers, only about ease for their apparent so called new trucks. We are rural not city, and it is time for me and my neighbors to get a friendlier local company that cares, like this company did before being bought out by Republic.

Updated on 11/22/2025: Here we go again… This is the third week in a row we have had missed pickups at our property. Breach of contract!! Terrible company!! Guess I’ll have to call Republic office AGAIN on Monday to request another credit and property cleanup… This is getting SO old...

Worst trash service around! Pickups were at least consistent, but their billing is insane!! The last bill we received they wanted over $300.00 from us for the quarterly services!! I found a company they can give us the same service for only $66.00 per quarter. We cancelled with Republic. Now they want $59.00 for coming to get their trash bin!! I’m paying $66.00 at the new company for 3 months…so at 59.00 to come get their bin, that is almost 3 months of service at the new company. Republic is greedy, in my opinion.

This company has the worst website and customer service. I placed an order for a dumpster container, and the online quote was $736, and I scheduled it to be delivered. There was an order confirmation about the delivery and pickup date. However, it didn't get delivered on the delivery date, and they didn't call or email me about it.

I have contacted this company eight times to pick up trash cans left by the former owner of my house. I was assured they would be picked up on Monday last week. It is now a week later and the trash cans are still sitting on the curb in front of my house.

I have been dealing with Republic Services BILLING DEPT for over a month 4 days a week. Talked with 9 customer reps.. been on phone for hours, mailed 3 separated CHECKS, stop payment on two at the cost of $ 38 each. They lost. Now waiting on 3rd to clear or get lost.. CAN'T GET HELP FROM ANYONE.

Horrible service. They leave trash everywhere. When I called they told me supposed to be coming back to clean the same day. Was raining and they never came. The next morning was very Windy and all the mess was gone by Windy’s make mess the neighbors.

Every Saturday morning at 4:30 AM I've been woken up by crashing dumpster. Why does this pick up need to be so early and on a Saturday. Well there is no good reason except to disrupt mine and all that I have spoken with about lives. I've complained many times in the past 4 years but those who runs waste removal don't care.

This company is the absolute worst. Their missed pickups are more frequent then their actual pickups. They will send an email saying your pickup is complete when the trash bin is literally still sitting on the premises. They will say, "We couldn't pick up the bin because access was blocked." When I take a photo and nothing is blocking the bins. While the office staff are generally courteous there really isn't much they can do. Because the city assigned them to us we are stuck as they have zero incentive to do a good job. Wish we had the ability to hire a private company.

Terrible. Signed up for services 5 weeks ago, paid a deposit and 2 months worth. Trash only got picked up 2x and both times we had to call and report it, and still wait days for the pick up to even happen. Customer Service claims they will call back yet never will. They sure came to drop the waste bucket off and sure will come to pick up their property now that we have canceled - but never once to provide the service we paid for. Ridiculous and customer service reps have zero clue as to why/ just don't care enough to help. Save your money. They are absurd.

I have Republican trash service in my so many location. I spent about more than hundred hours per year to resolve the problem. It appears to be resolved once you talk to The representative on the phone but it never. I had to repeat my topics over and over and over and it is disgusting. I hope Legal authority take a look at this company because they are misguiding consumer day and night.

I have used Republic Services in both residential and commercial settings. I cancelled residential service because the drivers would constantly miss pick ups and getting it fixed on the phone was always a 45-minute ordeal. On the commercial side they use deceptive and unethical business practices to increase profits and trap customers. You may agree to a year contract for dumpster service for a certain price. However, during the year the pricing will increase. Most people are busy and think it must just be an overage charge and pay the bill.

Terrible company to deal with and prices are out of control. Difficult to cancel service and they legitimately charged a credit card I had removed and stopped auto pay when trying to cancel. Use any other company if you have a choice.

I definitely would not recommend Republic Services for a trash company. For the stuff is not helpful, trash not picked up on time, & the price for 1 residents is ridiculous. If l could have given a 0 for a review l would have. The company is terrible

For every person complaining about the poor service, please contact your state Attorney General and/or state Consumer Affairs office and file a formal complaint for deceptive business practices. I was not aware of the 3 year "contract". I have requested a copy of the agreement/contract multiple times and have not received a copy from R.S. Many, many issues with missed pick-ups; multiple charges for the same service; failed actions promised by many customer care reps. I have not been able to cancel the service and every month is like torture. I filed a formal complaint with the state, and will file a federal complaint asap.

Would absolutely not recommend this company at all! We have been with them for 5 years. Our bill started out at $69 every 3 months and kept going up every few months. By the time we contacted them to cancel which is ridiculous to even get anyone on the phone our bill is almost $200 every 3 months! We pay 3 months in advance and when we actually got someone on the phone to cancel they still threaten to send this last bill to collections if we refuse to pay it?? Their service is not the best and the drivers are inconsistent. We literally pay $28 a month now through a local company and the service is by far better! It’s a shame when companies get so big that they bully their customers! I emailed them mind you since September 12th since I attempted 5 times to call and they have extremely high wait times to get someone on the phone! Never ever again will I use or recommend this service!

I'm really disappointed with Republic Services. Their monthly fees keep increasing without a clear explanation, they have you in a trap with a contract with 6 month of cancelation fees and more.... Is a Real Scam.

Paid for a sticker for trash and recycling through the town but the recyclable driver does pick up my recyclable. This has happened at least 8 times in the past 4 months. Customer services says they will pick up the next day and that never happens. It may get pick up the next week. You can call every day and they only show up on your pick up day. The most unreliable service we have to deal with.

I signed up for Republic Services because several of my neighbors utilize the company. They pay an affordable price of about $90 a month. When I signed up online, it did not have clear pricing (which was my mistake for not calling to clarify) but assumed it would be comparable to my next door neighbor for the same exact service. I received my bill for $180 reflecting quarterly service PLUS $94 and $6 in fees. When I called, they said the $100 in fees is quarterly and the $180 is accurate for the service. So they are charging me $280 a quarter for the same exact service my next door neighbor pays $90.

I had a terrible experience with Republic Services. They missed picking up twice in one month. Both times they promised they will come, they didn't. The customer service is terrible. Looks like they absolutely do not care about their customers. I am not staying with them.

Worst company ever. No accountability for their actions. Large cardboard box flew out of their uncovered load and hit my windshield. I'm sure the driver saw it. They would not take my word or photos or my passenger's story but wanted me to have a dash cam. Careless, irresponsible. I would never use this company for anything.

Where is lived they are supposed to empty two dumpsters twice a week. Trash here has not been done for a week in a half until today and then the driver flew thru here and only emptied the one by the office and not the other one which is packed full too and there are a lot of seniors that can't walk very far or don't have vehicles to take up to the other one. The previous week they only came one time in over a week, this service is horrible and we have all been watching your service and reporting to corporate here.

Worst company on the face of this earth. And due to our horrible city government and its monopoly rules, we have this terrible company as the ONLY option for trash pickup. It gets even worse. Wanted to cancel service w Republic Services today. Called the LA Sanitation line and was advised that our failing city is “has not been accepting new customers for the past two years.” Moral of this sad story - we are stuck with a company that charges an arm and a leg, performs so poorly, but knows we are stuck with it. And our city still continues to collect our taxes. Thank you so much, Mayor Bass. What’s become of once our wonderful city????

I had been trying for a month or more for service on a roll off dumpster. I requested a 30 yard online and made a $634 payment. The delivery was confirmed for the following Friday. On Thursday, one of their site managers told me they couldn't deliver to this site and suggested a 14 yard dumpster that would fit. I didn't really want one that small, and would have preferred someone else, but the money was never refunded to my account. I did make arrangements for the dumpster, the previous payment was confirmed and the dumpster was delivered the following Wednesday. There was existing garbage left in the dumpster, which we had to navigate in order to use the dumpster. When I requested pick up, they told me I had to pay. I informed them that I had already overpaid for a 14 yard dumpster, and the payment was eventually located for a 2nd time. They wouldn't pick it up until they confirmed the payment.

Customers asked to pay in advance when it seems you should not due to seasonal hold. And indeed, you should not be. They never tell you they don't prorate a large administrative charge which divided out really drives up your weekly rate to a crazy amount. And this "crediting that will be done later" never happens because the fees on top of the weekly charge is not prorated.

Good service... Until they miss your pickup (once was three weeks in a row). They then tell you to leave any extra bags by the trash can and they will pick it up at no extra charge... However that's totally not true. They do not pick them up... So If you live in the country I bet you can guess what happens after that... Oh and they still charge you for these "unforeseen circumstances"... So yeah go ahead and try them out!

Please do not get tricked into a contract with this company! Terrible customer service, lots of hidden fees, lack of transparency on rates and consistent truck breakdowns/missed pick-ups. By the time you're at your wits' end and ready to cancel, you find out that you're locked into a 3 year contract! To officially cancel, you have to send a certified letter in the mail no more than 180 days and no less than 60 days of your 3 year mark. I honestly don't know how these employees sleep at night knowing they are working for the trash mafia!

This company should be shut down. Rented a dumpster from them for 4 day duration starting on Sept 12th…They brought the dumpster late (supposed to be here at 8:00 am, but arrived after noon)…and picked it up around 7:30 a.m. on the 4th day (which effectively gave us about 3 days of use)…We had paid in advance (were required to), so no refund for the “missed time”, even though we called and complained). Then we received a bill in the mail about a week later from them for $16…No explanation. We called and were never given a valid reason for the charge (“might have been too full, might have weighed too much”, etc.)…None of this was even close to being true. So we just paid the bill to avoid the hassle.

Very bad service. Absolutely no support. Almost impossible to reach their call center. Website is slow and full of bugs. Extremely expensive, I paid almost three times more comparing to other services. I believe they don't deserve to be in a business.

I am writing this review about my recent experience with this company. Last week was a holiday, normally a holiday results in the trash pick up coming the day after, which for us, our normal day is Thursday, so they will come on Friday. Well, I did not set out my trash on Wednesday for Thursday pick up, so I called Thursday and the company told me that they will come Friday to pick up my trash. Well, I waited till 10 o’clock Friday night and no one ever came so I called again on Monday, yesterday. They said that "We’re sorry we didn’t come pick it up" and they will come pick it up today. Still the same thing, no one never came pick up my trash. If I can give them a zero-star rating, I would, but you want your customers to have trust in your company, but when you lie to them not once but twice, you lose that crush.

I started Republic Services in Georgetown IL in April. Per the information on the city website the cost was 60.00 for 3 months. Not bad. What they don't tell you is that they charge you an environmental recovery fee of 26.00 every month upping the monthly charge. They also charge you $53.00 to deliver a dumpster and then when you cancel they try to charge you 50.00 to pick up the rolling cart. They had told me they would pick up the cart the next day and did not show. They then had to be called two more times before they finally picked it up. I then got a bill telling me I was past due paying my charges from Oct. to Dec.. I called. Was told that it was fixed. Then got another bill a week later saying I was past due. I am now on phone waiting after being transferred again to get this cleared up. Customer service is terrible and charges are outrageous,

47 minute wait time to cancel plus they charged a $120 for removal of the garbage cans. Cancelled because they raised my rates and didn’t tell me. Don’t use them! I’m sure there are other garbage removal providers that provide better service and are less expensive.

We have been with Republic Services for approx 8 years. The quality of service has plummeted over the past few months so we have switched services. Even though I canceled my service a week before a new cycle was due to begin, they took another $109 payment. I have made multiple calls to get that payment reimbursed, and each call they have either given me an excuse of why they couldn't reimburse yet or told me it had already been reimbursed and would be in our acct by a certain date. Of course it was jot in the acct by that date so I call them yet again, requesting to speak with a supervisor.

I want give 0 star, I have stay and pay 3 more months after contract end, hold on not done yet, they call me 2 months later. Told me I still owe them 2 more months but account are closed 2 months already, plus dumpster removing fee which account person never mention before about removing charge.

I selected Republic because our previous collector said we were no longer in the service area. Yesterday (10/17) my trash pickup was missed even though the truck picked up my next-door neighbor's trash. I called customer service, and they were friendly and courteous, promising that my trash would be collected on Friday (10/17). There was no pickup. I called again and told them that it was never picked up, and now I have to wait until Monday. I don't know if I will keep this service or move on.

I would give Republic Services 0 stars if I could. We found out in our neighborhood that Republic was giving newer residents lower rates, as much at 50% less. We called to renegotiate our contract and they gave my husband lip service and said he could give us a lower rate but they kept our billing rate the same. I paid the negotiated rate but they continued to charge us with late fees. I called and had to wait 40 minutes to speak to a customer service representative. Then I was told I had to speak to a sales representative which was another 30 minute wait.

This 5 star review is going out to Chris ** and his squad out doing Central downtown area. I’ve had a few mishaps with some pick ups whether the fault was on me or his crew, Chris has come through making it right and handled in a very professional manor and time frame.. Reliable is what comes to mind when hear people looking for a trash company and I do express that as well. EXCELLENT JOB CHRIS AND SQUAD.

This company is a total scam. It was the only option in our area but in hindsight we should have just taken waste ourselves to the city dump. $150 to deliver trash can and recycle can then $150 to pick up. Trash pickup was not consistent.

Horrible customer service, put in hold for ages and tried to cancel and they would not cancel my service. Lied to me about having it canceled. Tried to call back and actually cancel and got bounced around forever. How hard is it.

Missed pickups? Worst customer service. Canceled due to poor service, price discrepancies and stole 2 of our personal property dumpsters. They have never been quality service providers. It's never been worth the agreement contract terms period

They think it’s appropriate to charge a $46 removal fee when I cancelled my service. They were constantly adding fees to my bill. My next door neighbor was paying half the amount I was being charged. Also, they think it’s okay to leave their container on my property for over a week after my new service has started. I should charge them a storage fee.

I cancelled my services in June 2025 with a credit on my account. It is now October 2025, I still have not received my refund. They say will take 6-8 weeks from today. Why? I cancelled services in June. If I had a choice I would not choose Republic. There are many negative reviews.

We have had Republic Services at our residence for nearly 25 years; service was acceptable up until the past couple of years. In the last 3 months, it had reached the point where we were only getting picked up 3 times a month. When we called their customer service number, we were met with a total lack of concern and attitudes that bordered on obnoxious. When we finally gave up and found a new trash collector, we called them to come pick up their empty container; they demanded then that we pay a $36 fee for them to come get it. I have no intention of paying the fee, I have given them the last cent that they will get from me.

Updated on 10/03/2025: Well it has been 1 week since Republic trash company has picked up from our apartment complex. We have asked the apartment management team on any idea of a pick up and they said no response from Republic Trash Company. We live at Park Residences Plano in Plano Texas at **. I guess we need to contact the city of Plano for advice. I think our management team should look into canceling the contract with Republic and get another company.

Driver broke wheels off 2 weeks ago and I can't get replacement. Container left lying in the road, no wheels. Company can't be reached by phone and online is a joke. Now I just want to cancel and that seems impossible as well.

I have been a faithful customer to Republic Services for years, paid faithfully every invoice. However, they don’t extend the same respect by multiple missed pickups with both recycle and trash. I’m done with Republic this time, my trash hasn’t been picked up in 2 weeks and I put in multiple missed pickups with still no pickup. I have spent over an hour over multiple calls to get useless voices over the phone. Evidently, there’s no manager or higher up that I can reach out to, but they did escalate it and still nothing. Do not go with this company, run as far away as you can, go with the more expensive trash service, because at least you will be making use of that money and getting a service that you paid for. Oh and the picture, as you can see, is filled with flies and we have more trash in our shed. You can’t make this up. Also, here’s proof of the supposed days they were supposed to pick up my trash but yet today is the 1st of October.

My trash has not been collected for 3 weeks. I have called at least 4 times and always receive promises of a pickup, yet nothing. In addition to calling repeatedly, I’ve submitted online missed pickup reports and still nothing. Trash is overflowing and I am beyond frustrated.

Missed pick ups are frequent, sometimes leaving us with full cans and no idea of when the next pickup will occur. Try to call them and you get put on immediate hold due to extremely high call volume (probably many many callers trying to find out when their missed pick up will be rectified). We should get a week's credit on our bill when a missed pick up does not get picked up until the next scheduled pick up time, but we don't.

Stay away from this company, if you got a miss pick up and call to report it, they never come at the time provided. Way expensive for the unreliable service. I cancel my service due to unreasonable prices and ridiculous fuel charges. Just for pick up there container, charge me $ 111.00. Crooks! If you can leave in KY Louisville, go with other companies.

Terrible customer service. Try to get what they tell you on the phone in writing if you expect them to follow through with it. I would not recommend them, although you really don't have a choice depending on where you live.

Absolutely ridiculous company, do not do business with them. They make it almost impossible to cancel services and when you do they still send you bills saying you owe them money. They are over-priced compared to other companies. Do yourself a favor and stay away from them.

My dad's bank sent two checks to Republic which went unacknowledged. The bank confirmed that the money had been withdrawn from his account and sent to Republic by check which had cleared. Now they want photos of the cancelled checks...but the bank can't send them because, astoundingly, they only provide an insecure mail address to send documents. Bank spent an hour with these unhelpful people and were amazed at their unhelpfulness themselves. Now threatening service interrupt despite being payed over 6 months in advance. Get this...they can't track a check and funds except by account number. If you have an option, avoid this company and find a responsibly run competitor. We are forced by our neighborhood to be tortured by these people.

Horrible company!! I had them in my previous home. On trash day the trucks would fling trash all over the streets. I also had to move and they charged me to get new trash cans at the new home delivery fees when I could have easily just moved my original cans to new home. I had to pay 100$ to have new ones sent. Then at my new place the rate shot up and they added tons more fees. Finally fed up I decided to change companies. Just cancelling my service is costing a ton of money because they force me to pay pick up fees just to have my trash cans removed giving no options for me to personally take the trash cans to them myself to avoid these ridiculously high fees. What a horrible company. I would not recommend them to anyone!

Once their service is cancelled, they won't pick up their ugly, unsightly trash can. I've called 4 times and 2 months later, the answer is always the same - they don't know when they can pick it up. I suppose eventually it will decompose on its own in a few hundred years...

My charges have doubled in 3 years, never a warning. Canceled services and they charged me $44 to collect our cans, no we are sorry that will be $44 per can. $132 dollars, shame on you, this is why others in our block have left you.

Been a loyal customer but that doesn't seem to matter to you. I just spent over an hour with your support techs, for the THIRD time over a problem related to your significant price increases. The last TWO times I called, was told everything has been modified to reflect an acceptable price only to continue to receive statements of "past due" when I was specifically told what I owed when I wrote the checks. Now, when I call for the THIRD TIME, an hour later I'm told nothing will be done and the increase is there to stay or to discontinue service. We are discontinuing immediately and when I get back into the office on Monday, my business will be doing the same when we call then. I have all the notes from previous discussions but that didn't matter. Very unfortunate. Will be telling others of better options.

I rarely leave reviews, but Republic Services deserves this one. Their customer service is abysmal — slow responses, unhelpful agents, and a complete lack of accountability. The costs are astronomical for what should be a basic utility. I was shocked by how much I was paying month after month for inconsistent service and missed pickups. But the final straw? When I closed my account, they charged me $70 just to pick up the old trash can. Yes, you read that right — seventy dollars to retrieve their own equipment. It’s a blatant money grab and a slap in the face to loyal customers. Avoid Republic Services if you value transparency, fair pricing, and decent service. There are better waste management companies out there that won’t nickel-and-dime you at every turn.

A nightmare. I have two people who are disabled and require a lot of supplies that come in recyclable packaging. We have a trash man with crazy demands so he doesn’t have to exist the truck (lazy) and we put everything neatly and still get missed. Our trash hasn’t been picked up since Monday. I’ve been calling since, almost a week now and still no show. I’m calling today when they open and if they don’t pick up today, I’m switching to Waste Management.

Very unreliable. Only pick up every other week even though it's supposed to be every week. They NEVER answer their phones. So you are paying for weekly pick up but getting only half of the services you're paying for and they make extra profit by saving on fuel and paying someone to operate the truck! They are also overpriced compared to other companies.

Save yourself the unnecessary stress and AVOID THIS COMPANY. 1. Service is NOT reliable. 2. The cost keeps getting higher and higher. 3. THEY DON'T REFUND ANY MONEY WHEN YOU CANCEL THEM. We're now out $156.18 which I suppose is the price you pay to not have to deal with their corrupt, poorly managed business.

We have had Republic trash service for three years with two rate increases. We found local company who is much cheaper. A neighbor asked me about changing. During the conversation I found out he was paying Republic over $80 more a month than we were. Stay as far away from these crooks as you can.

We used Republic Services (Calumet City) for a dumpster rental. After receiving a quote, we were contacted by a rep who lowered the price and promised a Monday delivery. We explicitly said we didn’t want the unit over the weekend. That was our only ask. After paying, the problems started: missed delivery, duplicate contracts, lack of communication, and ultimately a late drop-off with a too-small dumpster. When we asked for expedited pickup (which we were promised), we were passed around from rep to rep until someone finally admitted they wouldn’t pick it up until Monday. This company does not honor its word, and its customer service is a disorganized mess. We lost time, peace of mind, and now have to monitor the dumpster all weekend — something we were told wouldn’t happen. Avoid at all costs.

I spent over an hour and a half on the phone trying to get a large trash container picked up early only to be told I could not have it picked up early. Horrible customer service. Even the supervisor was rude. I will never use this company again and I will tell others.

I had to sign 3 contracts to get a dumpster 1 week after I signed the contract. I lost money on the contractors coordinated to do the renovation because of the dumpster showing up a week late. Then to top it all off the dumpster that was delivered had trash in it! See the pics. Yeah, that's right, they brought a dumpster way late and the front half of it had trash in it. They won't compensate me for the loss I have taken, not even the 168.00 they say I owe. Never use this company!! Stay away!! Horrible service. Customer service can't do anything right the first time or second time apparently!! Check the pics. This is when i received the dumpster and the goodies (trash) they brought with it. Stay away!!!!

Very friendly customer service staff that unfortunately cannot resolve problems. The website is horrendously poor. I accurate information; missing operations i.e. track your truck function etc, etc; and auto-pay set up is difficult, confusing, and inexcusable 2025. I experience ROUTINE missed pick- ups. It so frequent it's laughable, but it is definitely not funny. The only reason this service still exists is limited other options and their slightly lower prices which entice customers. This is absolutely one of those time you get what you pay for, low price and exceptionally low quality. I only wish I had minded the other poor reviews rather than "hoping for the best". Please learn from my experience, I have had to learn the very hard way

I have been a customer for years. Every three months I pay my bill and pay the increases without complaint because I was factoring in the price raise for gas and oil etc. My most recent bill was 115.00 for three months, I decided to call around and find a better deal. When I called to cancel my service I talked to a really nice representative. He "negotiated" trying to get me to stay by lowering my bill by 40.00. At first I was going to do it but then thought, as a respectable company why would you increase prices to your customers with no advanced warning UNTIL they want to go somewhere else then all of a sudden offer a reduce price? To me this is a very shady business practice.

Have been a long time customer. This year they have skipped pickup several times. Last week they did not not show up. Keep telling my 79 year old mother they will be out the next day. Have not came yet. Called again yesterday. Got told they was in area. They will be there. Never came. I called back today. The gentlemen said, "You should have called. We would’ve came out." I said, "Yes that’s what they told me mother several times." I’m so upset. Not a reliable company. Beware. Go somewhere else.

Republic Services has been nothing but a nightmare. Without proper communication, they’ve jacked up my rates by 300% year-over-year while quietly pulling money through automatic direct debit. That’s outrageous. On top of that, they lock you into a shady 3-year contract that automatically renews for another 3 years unless you somehow catch it at exactly the right time. It’s designed to trap you. The lack of transparency, the price gouging, and the awful contract terms make this company feel like a scam. Avoid at all costs — there are better, more honest waste services out there. Try Waste Management instead.

Republic Services customer service department is the worst. Not only do they talk down to you and act like you don't have a brain in your head. They're also condescending and rude. If I had any other choice for trash pickup it would be whoever other than Republic Services. Maybe transfer your customer service department to Taiwan. Because the American call center is worthless.

Unreliable pick ups and last minute announcement of delays. Cost rises unexpectedly and often. Charge the same as a 3 month service fee to pick up their trash cans when cancelled. They are a joke. I would not recommend this company.

Worst customer service and worst company ever from city of Renton. Repeated Missed Pickups - Poor Customer Service have had an ongoing issue with Republic Services at city of Renton WA, Despite paying for reliable weekly pickup, our trash and recycling have been missed on multiple occasions. Because They're on strike and I didn't receive any bills last month and they charged me late fee called with no help.

I called about a confusion I had with my end of service. The customer service lady was extremely polite and “helpful”. I then got a call from I believe the local branch manager or something with the complete opposite tone. I know people taking customer service calls get penalized if their survey satisfaction marks aren’t high. This leaves the local workers having to pick up slack. I would’ve paid for an extra pick up as I said in the phone call. I was told “I’ll listen to the call log.” Ok you do that as I never said I was told wrong information. This company needs to just pay people correctly instead of this survey bs.

Updated on 10/21/2025: I reached out as requested by Republic Services and they responded with a generic response and complete ignore the new billing issue I address. My rating will remain at 1 star as before.

I found out I was paying $275 a quarter. My neighbor with Kimble is paying $71 a quarter. I called customer service and they said they can lower my rate to $133 a quarter but could not match Kimble. I was mad because if I could have been paying 133 a quarter for the last 15 years instead of the $275, why didn't they notify me? I have been a customer since 2010. So when I said I wanted to cx, they charged me a $40 fee (which they would not waive) and I have to pay to the end of the month. I'm going to walk my allotment, and anyone with a Republic trash can, I'm knocking on the door and telling them to switch.

Republic has zero business servicing customers that are not businesses. Maybe stick to just dumpsters. When I called customer services to figure out why suddenly they haven’t been picking up all trash cans at my dwelling, I was met with several different reasons. Reason number one was: “it’s because it shows in your billing that you are only renting one can from us.” Which is bullshit because I had been grandfathered in from the company they bought out. They had been picking up all cans for the last 5 years. What’s amusing is they never came out to replace the old can with the old company’s name.

This is the 3rd week in a row that my yard waste has not been picked up despite multiple calls and promises of pick up. No one cares, no manager will ever call you back. In the past year and a half, my records show 20 missed pick ups. If we could use someone else we would. Would not recommend if you are considering using this company.

Week 5 of trying to get my broken trash can replaced. Multiple online submissions, multiple phone calls. Multiple promised dates to be picked up ..only to be broken. Customer service repeats the same promise and we're not given any options. Meanwhile our garbage piles up.

As residential customer I have ordered large (40 cubic yards) temporary service dumpsters from Republic Services in the past and been very satisfied with their services, but no longer. In this instance, my order went in more than a month ago for a 40 cubic yard dumpster delivered to my home address. Republic accepted and processed CC payment online more than a month ago. On the delivery date last week a local representative of Republic hemmed and hawed all day before telling me they couldn't negotiate our driveway. A human being in Republic's customer service was impossible to reach by telephone at any point. And any phone number for contacting a local office representative is carefully hidden from the customer. After the delivery team declined delivery, I immediately asked for a full refund.