Republic Services Reviews

We’ve been with Republic Services, zip 33844, since 2016. Our HOA has control of renewing our contract, so far they just sign with Republic Services without consulting any of our community. Our rates for trash/recycling, have risen much more than the rates charged by Polk Co Waste Management, our current yearly rate is, $420, Polk Co Waste Management, $206.

They skipped our recycling pickup for more than a month and then left a rude note saying we were picked up last week. They have been rude and ignoring our can for weeks when all of our neighbors were picked up. We called and they claimed we weren't on their pickup list as well before they left the note. I have only spoken to one kind worker. I do not understand why this has become an issue when we have lived here for months and never had an issue with pickup until recently. It is very frustrating and disappointing to be talked to like this when we have been patient.

For the nth time, my waste bin was not picked up this week. I called every day this week to report the missed pickup, was told they will be picked up by end of day, but it never happened. Now, my waste bin is so dirty and smelly I've already requested a replacement. But I'm not sure if I'll used them again if they keep missing it, I wouldn't want something that dirty even in my garage.

I will never recommend this refuse service to anyone. They haven’t picked up my recycling in over a month & keep ignoring my can. I have called FIVE times to reschedule a pick up and every time I’m assured someone will either call me back or my recycling can will be picked up. Does your customer service center even call the trucks? Or are your teams incapable of their jobs due to your poor training?

Since the start of my service my bill has slowly creeped up to twice the initial cost over a 4 year period, go to cancel and get told there is a trash can pickup fee. I can't see ANY other providers in the area that do something like this. Just completely awful practices and a perfect example of a big company taking advantage of the consumer. Based on reviews here that go back a decade this has been happening since then. I'll be switching to another provider, I'm one of the few on my street that use Republic and it's pretty clear why now...

The driver leaves our can in the middle of the road. I have called and told them and they say... well he can put it back with the car parked there. I seriously don't understand this mentality. Because there is a whole driveway there where he can put the container back off the road. I approached the driver and he belligerent got pissed off at me for questioning why he leaves the can in the middle of the road. When I called customer support they didn't want to hear about it and were very dismissive.

This company is very aggressive with their billing they will keep raising rates until you cry stop. And then they will send you to their PR expert to try to smooth things over and still, they will continue to raise rates. Not by a little bit to keep pace with inflation but by huge amounts.

Beware, Republic does not state the additional fees they charge on their contracts. They now use AI photo generated reports and if the lid is slightly lifted or not closed automatic fee is charged to the client with no explanation. The sales people do not state this nor does their contracts but good luck getting out of it. Absolutely terrible to work with once you are signed up. Fee after fee every week!

I would recommend that this company be avoided at all costs. They rarely picked up my recycling and trash. Missed pick up reports went ignored. I would speak to customer service and they would promise to correct the problem and credit my account which never happened. The cost went up every time I got a bill. I was paying for services that rarely were provided and kept getting charged more. I changed to a local company at a fraction of the cost and haven't had a single issue so far. Cancelling my service and getting my refund issued was a whole other challenge. Would give no stars if possible.

I had Republic Trash Service for about 10 years. My bill has gone up every quarter with no explanation. The last bill was for almost $600. When I called to cancel, they charged me $74 just to come and pick up their bin. I have to say that they were pretty dependable and if it were not for their price gouging I would probably still be with them. My new service is charging $105 a quarter.

Canceled my service and they still charged me for 3 months. I deleted my bank info and somehow it still got charged. Called and asked about it. Was told to call back in a month to see if I will get a refund after the pick up fee and other fees. I was pissed and was told nothing they can do about it for a month. The new company I have is half the cost of Republic. Wish I could give them a zero.

Republic Services is a typical monopoly. I abhor their poorly designed and barely functional payment portal/ web site. Complaints about this go in one ear and out the other. It's been down for two days now. How is this even tolerated? I'll tell you how... No competition - no impetus to do better.

Know that Republic Services contract is for 3 years and renews automatically every three years if you do not stop it. If you try to cancel services for what ever reason (even moving) you will have to pay early cancellation fees (mine was $190 being 2 years into contract) and then if a two month notice was not provided, you have to pay for two more months! This is what you call ENTRAPMENT. Look for another trash service or take your trash to the garbage disposal sites yourself like we did when I was younger.

This is the worst trash service I've ever had. They raised their rates $36 in 2 years for no good reason. The bill listed cost of gas and other items but that is their problem to figure out, not the consumer. Plus, you always know when they've been in your neighborhood because there is trash blowing around everywhere. They never get out to clean up any of the mess they make. Ozark Refuse on the other hand is awesome. Same price at $60 every three months, never changes. Plus they have a person who rides on the back helping load the trash can and ensuring no messes are made in the first place.

This is the most frustrating, unprofessional business I have ever dealt with. They raise your bill without notice. They don't pick up your trash when they are supposed to but, they charge you anyway. When you call about a missed pick up they make excuses and tell you when it will be picked up. However, it isn't picked up until your next scheduled pick up (if you're lucky.) When you cancel your service they charge you $25 to pick up a dumpster that belongs to them. I said I wouldn't pay that. I said it belongs to them and they can either come get it or I'd keep it. They agreed to waive the fee. Then they charged me anyway. When I called to report that the fee had been waived they said the request had been denied. They told me that if I didn't pay it they would turn me over to a collection agency.

We've had service for over 20 years, their pick up service is 90% on time, customer service is so so, online service except submit payment all others are almost no response. Last year I experienced a Seasonal Hold request successfully submitted online but still had to pay for nothing, because they told me no Seasonal Hold request on my account, and they didn't accept the screenshot confirmation.

I was a customer for over 20 years. I guess I was just too lazy to switch. I never had an issue with Tracy pickup but EVERYTIME I needed to call the company, it was painful. When I terminated my service, they charge me touch up the containers…and failed to pick them up on the two days we agreed upon….they are still on the street and my HOA isn’t happy. I’m going with another company who answers the phone, keeps appointments, and is much less expensive.

We've had service for over 20 yrs and we like their service very much, but for yrs the drivers drive over our yard about 7 times a yr and it rains a lot in Western WA so the truck tires are huge, heavy and the ruts are very deep and we'd have to fix the yard, but we never complained until this yr 2024. So recently they sent a letter to 7 of us owners on our street that's a dead end that we had to now drag all our trash cans (some of our homes 500 ft by our mailboxes down the street and some of us are retirees 50 - 80 yrs old) all because I complaint about the drivers 2 times in 20 yrs. Which makes me feel like I can't complain, and our neighbors are being treated badly for not my fault but for drivers you don't want to drive slowly on the neighborhood so they can make sure they stay in the other side a little bit so they won't go on our property and that makes me feel like we're not important.

Palm Bay, Fl- Republic Service is the worst disposal company we have ever had. I would give 0 stars if possible, despite multiple attempts to have someone call and resolve our issues with our yard waste not being picked up. I want the whole company to be shut down they have horrible reviews and a trail of complaints, I don't understand how they are still in business.

Billing is very aggressive. We missed two weeks of putting out trash due to hospital stay. Service rep stated they do not do refunds, you are billed quarterly. No matter how many or few pick ups you have. You will literally pay them for doing nothing. Fuel surcharge gets bigger every month. Was a customer for years, very disappointed. Do not recommend. Would give zero stars for customer service.

I would give Republic not one star! I asked one of the employees when they came to pick up the trash today in my community if they would take my old mattress that is on my porch and he said yes. He was very nice. Then the driver got out of the truck and said no. I pay yearly $576 for trash service. I’m a disabled senior (68) living alone and can’t take the mattress to a disposal place because I don’t have a truck, don’t have the strength and have problems walking due to diabetes. The employee driver of the truck that told me “No” wasn’t polite. I pay a lot of money for trash pick up!! Teach your employees to talk to a customer in a polite manner and to remember we the clients pay for the service, it’s not free!

I disconnected service on August 5th but they said I did not. Also sent letter to state I would like to disconnect. Received statement for July 31st, August 20th for 50.00$ so 3 pick ups for a 60 gallon trash can that was only there maybe once or twice. It's 95.00 3 months. So how is it 50$ for 3 weeks.

Horrible wait times, both by phone and chat. For 26 years, all Friday pickup’s following a Monday holiday were automatically picked up Saturday, logically. I never got a message by email, text, or call. Was changed back to Friday, so missed my pickup. I called last week, and today, horrible wait times due to “temporarily high call volume”, which has been the same all year. I tried chat, announcements of temporary slow or no connection issues since last week. I cooked breakfast while waiting, ate, cleaned the kitchen, while on wait. Then I disconnected from frustration, again.

We have had Republic Services for years and have had nothing but great service! They pick up on time and if there is a delay, we are notified about it in a timely manner. When I forget about trash day, Brad and Jeremy do what they can to help me out and make me feel like I am a valued customer. 10/10 and would recommend this company.

They damaged my new parking lot!! Made the call on the date of the damage and received a REF # **. Nothing but dead air since. Have reached out to the local reps as well as the leadership with photos license plate and vehicle information on multiple occasions... No response... What's more telling is that when I sent the original e-mail to the company's leadership and requested a delivery receipt it came back successful but on additional attempts, it bounced. How telling based on the reviews I have read. Glad I'm not a client.

Would rate it lower if I could. Been having problems for a while now. My trash can has been taking and thrown away twice. On the second time we didn't get a new one for 4 weeks. They also don't take trashes that have the lid propped up a little. Saw a bunch of houses with their garbage gone but all the ones with the lid propped up a little they are all still full of trash. Not impressed.

I initiated the process to terminate my service by sending an email request, after which I was asked to submit a formal cancellation letter. After doing so, I received an automated response stating that my account manager would contact me within 48 business hours, but I have yet to hear back. Since then, I have repeatedly called customer service to inquire when my account manager would reach out, and each time, I was told they would call within 48 hours—yet this has never occurred.

Terrible, spotty service, trash men destroyed my first trash can and they washed to charge me for a replacement. Called a dozen times for missed pickups and partial pick ups. Canceled the service and now they want to charge me more to retrieve my cans $45. Go anywhere else with your trash service.

They will not let me cancel service on the 3rd. You have to pay out the entire month. They charge $41.00 to pick up their container. I am saving $100.00 every 3 months switching to another company. I do not recommend.

We wanted to thank Amanda from Republic Services for her professionalism and commitment to come up with proposal that we could both agree upon. After speaking with Amanda, we decided that we would stay with Republic Services for the future. Thanks again for her assistance. Randy

Updated on 11/12/2024: We are very thankful that what we have asked for has been happening for the past two weeks. Trash has not been full throughout the week and dumpster is put back where employees can easily dump their own trash without getting it all over property.

ZERO STARS! This is the most unprofessional company I have ever dealt with. They were supposed to pick up a recycling can from the previous owner and picked up my solid waste can also. They refused to give me a full refund of my $56 that they charged for a whole quarter in advance. Instead they are only giving me $27 back and I only received two garbage pick ups. How does that compute? These people lied to me several times telling me they were dropping off a can and did not do it. I do not recommend this company at all!

Now I know the reason why organized crime was/is in waste removal - it is an extortion racket. After moving from the house, they take over 3 weeks to remove bins and charge over $100 per bin to remove them. After 15 years of service, this should illegal. NEVER do business with them!

We have a mass collection space on the corner of our property. The employees apparently get peeved and full stuff on our property… and apparently think that we can sense what the issue is through osmosis or telepathy. We’ve tried repeatedly to identify what the issue is and find a solution to no avail. Whatever the issue is, dumping crap on our property and driving away isn’t doing anything more than making them a nuisance.

Updated on 10/06/2024: After posting this review, Republic Services agreed to cancel our trash collection service. It is worth noting that the drivers are great employees. If there were delays on the route, or if we were skipped by mistake, the drivers always came back the following day. During my last conversation with Republic Services, I recommended they eliminate contracts altogether, or to at least shorten the term to 6-months. It may help improve their reputation and they might have happy customers.

Well, my review is exactly like the last one on August 23rd. We called well over a week in advance to order a roll-off in order to finish moving. We had paid the 500.00 advanced charge and were told it would be dropped off that following Friday the 23rd of August. We live an hour away up in Musselshell so on our way heading down to meet the crew we hired to help us with the move and dumping of trash we received a voicemail while we were on the road that they were dropping the roll-off on the following Monday.

Republic Trash is the service used by my large apartment complex in Aurora CO. The company’s color of their trucks is blue and their symbol is similar to the recycling symbol… Obviously done to make consumers think they are a “green” company. They have 4 dumpsters in our trash area, one of which is blue and has their symbol, but people confuse this as an actual recycling bin and it does not get used. No signs on any of the bins as to what should go in! At the end of the enclosed area are 2 small green bins but in small letters on the lids say, “Recycling.” Three families out of 6 buildings even use these. Republic picks up electronics, TONS of plastic and cardboard, puts it all in their deceiving blue trucks and takes it all to the landfill! More than half the trash they collect is either recycling or compost! They are not helping to reduce, reuse, recycle or compost anything! These blue trucks show painted black!

I ordered a 40-yard dumpster to clear out furniture and clothing from my property, but it arrived late, leaving my workers idle and still charging me. After countless frustrating calls, the wrong dumpster was delivered a few days later—a 10-yard one for construction cement, costing me $1,100! After many, many calls and being put on hold forever. They want me to pay an additional $1,100 for the correct 40-yard dumpster next week. They refused to correct their mistake and charged me more. This entire experience has been a nightmare, wasting my time and money due to their incompetence. This company’s monopoly allows them to treat customers with blatant disregard. I refuse to pay for their mistake and urge everyone to avoid this company at all costs. Their service is disgraceful, and they will exploit you for their own errors. Stay away!

A nice customer service agent credited me the small amount.

Apart from terrible trash service, the fees that are mentioned in numerous reviews are absolutely real. They charge a retaliation fee for canceling service in the form of “pickup fee” which is not mentioned in any communications prior to. It’s wrong, and most likely illegal, but no one has pushed back hard enough. Do yourself a favor and DO NOT SIGN UP FOR SERVICE FROM THIS COMPANY.

The worst prices around. Hidden and expensive fees to cancel. Charges made after cancellation even when it was before the billing cycle. Avoid unless you like paying about $30 more per quarter and getting random charges after the fact. I'm so glad I shopped around and found a better deal.

I don't believe my expectations are too high. I expect that once a week my garbage is picked up. I completely understand that there are environmental factors that may cause delays, but it has been almost 1 year since my garbage was picked up on time. Approximately once a month I have to call the customer service line and report a missed pickup. It is often days later or sometimes they just don't come for that week. As I read through the other reviews it is evident that this is a problem everywhere. Out of 1,518 reviews 85% of them are 1 star. I’m sure that more customers would complain but they’ve given up! This shows this is a systemic problem with your company. Not only are you unreliable but you don’t respond well to complaints about service.

My pick up is Wednesday. I got missed. I called into customer service, they scheduled a pick up the next day. They still had not picked it up by 3 on Thursday so I called in again and was told it would be picked up by 6. Did not get picked up so I called in Friday (today) and was told the driver rescheduled it for today. Well, here it is 6 pm and still no pickup. I paid for their services and have no service. I would call this fraud. They keep raising their prices and their service is bad!

It's simple...look at their reviews. Simple. They steal money while not providing the service. Their management is incompetent. I truly don't know the owners or CEO, but they should be fired. Sell stock

I wouldn’t refer this company to anyone. It’s like the insurance companies you pay but never have a car accidents every day or even every month. Likewise you pay for services but have continuous missed picked up or you can never stop oil from spilling from one end of the street to another because of their quote on quote “economic safe trucks.” I’ve spoken to David then Corey. Magically I was advised Blake ** call me. Never heard from him. If Blake ** is the boss who’s his boss? There’s somebody over him. When I finish with Republic Services waste management owes me a lifetime supply of free trash because I will get enough signatures Vanderburgh County residents and Warrick County to petition to have this company removed from the city contract. Here’s some footage right in front of someone’s home that the truck went down.

Republic Services is a price gouging company. Was happy when my pickup service and pricing was through BSS. I canceled my service, after a month went by I got another bill. So I called and ask why I had another invoice and why my trash cans hadn’t been picked up. I was told the $76.00 was a charge to pick up the trash cans. I told her I wasn’t going to pay the fee, she said everyone gets the same charge who cancels. She said that she would put that in my notes. Well my credit card got charged without my permission and the freaking cans are still here!!! Buyer Beware of this company!

I live in a 8 unit townhome. How is it that every single week there is a missed pickup? This is beyond ridiculous. Several people call every week with either no response or several days to respond. One person was even told on one occasion that we didn't have an account with them. Seriously bad customer service.

Republic Services is absolutely the worse refuse service I have ever used. First, they kept raising my rates even though my neighbors' remained the same. Eventually, I was paying $100 more per quarter than my immediate neighbors for the same service. The real kick in the stomach is they had the audacity to charge me $158.00 for them to pick up THEIR OWN PROPERTY. I was told I could save the money if I could somehow stuff three large cans in my car and deliver THEIR PROPERTY back to them. That should be a standard cost of business not separately billed to the customer. They claim it's to cover fuel and personnel cost. When the truck arrived it had many other cans loaded up. Most likely from the same neignborhood. Do the math: $158.00 x 20 = $3160.00. Surely doesn't cost that much to pick up and deliver cans to the same neighborhood.

I need a one time dumpster for property and household clean up. I paid the drop off 3 days before they dropped it off. I paid for pickup the day they picked it up, now they are claiming I owe them 900 and something dollars. I don't owe them ANYTHING!!! Their customer service is foreigners who barely speak English and hang up on you for no good reason, I was told by one person the bill was sent in error and not to worry about it, and now they are threatening to send it to collections without providing a bill or receipts of previous payments!!! And above all else did 200 dollars in damage to my driveway!!!

This company is absolutely ridiculous and ignorant! We put a dog bed in the recycle bin, the service provider came and pulled it out of the can and just left it laying on the ground. My wife called and asked why they did that and they stated that it wasn't recycle material, and that we will have to put it back into the bin and it will be picked up next week. My concern is why would you pull it out when you looked inside and identified it as a dog bed or a huge pillow, instead of just leaving it alone. After speaking to a "supervisor" he's just saying it's not recycle goods, my question wasn't addressed nor were any answers were provided as to why they would pull it out.

I'm sharing a story about the worst cancelation process ever. 4 years ago my local affordable trash service was bought out by Republic. Since then my bill has gone 150%. Yes 4 years... Calling and canceling Republic came with a better offer but not guaranteed. So being in billing cycle I was forced to pay full bill and I'm dropping my container off to save extra charge of pickup... Glad I'll be done with these people for good. Beware any new customers, 1 star equals zero stars from this guy...

We get our trash picked up every Thursday. August 1, 2024 the truck that needs to pick up our yard waste failed to do so as well as other houses on our street. (SCORE B-). I called customer service and i was told that they would send out a truck the same day. Never happened (SCORE C-). I was also told that if they could not pick up today, they would send out a truck Monday, August 5. This never happened. (SCORE D-)

I am giving a one star because I cannot give 0 as a star. We have used Republic Waste for over 10 years and had no problem. This past Monday (8-5-24) they picked my garbage and yard waste. Yard waste fell from the container and a mess was left in the street and my driveway. The yard waste container only partially emptied. Republic sent another truck the following day and it was still not fully emptied. Then Republic Service blames the homeowner that there was something stuck in the garbage container. I just got fed up dealing with them and emptied the container by turning it over and all contents slid out with ease. I am in the process of finding another garbage company. I have a difficult time as a loyal, paying customer and to receive zero accountability from the company. Awful customer service.

I called and emailed my termination of services in May. Contract was up in July and I paid through July. I spoke to 3 different people and they still won’t cancel my services. Seems my notice wasn’t 60 days before it renewed. Cancellation was due to continued price increases. Service was good. Pricing and cancellation poor.

I was a customer for over 20 years and decided to cancel my service. I called two weeks before the last pick up and was told the container would not be picked up until the next month. On March 11th the trash was picked up and we took the container directly to the transfer station and paid with a check for the services that we had already received. They kept sending me a bill for the remainder of the month we did not receive service for. Now they turned me into collections for the 2 pickups that we did not get. I have called several times and each time I am on hold for over a half an hour. This company has terrible customer service, and they are crooks for charging for services that I did not get. Lewistown, MT

Republic Service was supposed to pick up our garbage last Wednesday. I called them Wednesday before the truck even left our neighborhood because they failed to take the entire can only the garbage that sat on top. The driver was in a real hurry and didn’t bother to shake the can. They told me they would be out on Thursday to pick up the remainder of the can. When I called Thursday to find out why they hadn’t come they told me that someone in Republic service canceled the pick up. I asked them to call back and let me know why but they failed to do that. I called again on Friday and they failed to pick up on Friday, so it’s apparent that they have no intention of picking up the trash and I have absolutely no recourse. I would not recommend this company to anyone. They have absolutely zero respect for their customers, and their customers service is nonexistent. Nothing but lip service.

Republic Services sent a text stating trash pickup will be delayed one day. Guess I'm the only one that received the message, trash was picked up anyway. No one can tell me who sent the text message. So now I have to wait until Monday and that's if they even pick up will probably have to wait until Thursday. Nothing but lies from everyone I spoke with. All they could say was "Sorry" and that's exactly what they all are...sorry liars. They don't deserve one star!

This company is notorious for price gouging, poor quality service with garbage left at the site and damages to enclosures around the dumpster, poor customer service and contracts with auto renewal and no notification. Steer clear of Republic Services. They are the absolute worst garbage/trash removal service.

Run, don't walk. RUN away from Republic Services. Their prices are egregious in comparison to other providers. They continuously raise prices, often quarterly. When I inquired they told me and I quote, "fuel prices are up so it is what it is". Guess what? Fuel prices went down and they still continued to raise my bill. At the end of my time with them, I was paying almost $1600 a year for weekly trash and yard waste service. It's my fault for not canceling a long, long time ago. For reference this is more than 20 times what I am paying now, FOR THE SAME SERVICE with a different provider. Oh, and the kicker? They charged me $133 to remove two bins when I canceled. Just think about that. I am sure as people realize this, many more reports/complaints will be filed with the BBB. At this point, it's abusing consumers.

We are using a 2 yard dumpster from Republic and have been since 2014. Their prices skyrocketed and I tried to cancel. They said we agreed to a 3 year contract that is up in December 2024, and they provided a document with a fake electronic signature. We have documentation that we didn't want the extension, even though they tried to bully us into signing in 2021. We said we will not sign anything. And now they produce a contract with a signature made, not through docusign, but with a handwriting font. This is an unscrupulous company and you will be on the hook for years beyond what you agree to. I would give them a zero but you can't.

Republic has left a message stating that they apologized for any confusion and that I never should have been charged, thus I no longer owe them anything. Thank you for fixing this issue appropriately this time around.

Liars with no integrity. I worked with Thomas **. Do not trust him. This is his exact email: "The same pricing for either size dumpster (10yd, 20yd, 30yd, 40yd). See pricing below: 117.22 delivery 165.01 haul charge 183.71 disposal per charge 5.00 rental per day. Prepayment: 600.00". Well, It is not $183.71 disposal per charge, it is per ton. I learned this when I got a $2k surprise bill. I had even called billing many times before our pick up to confirm pricing before we had another dump and delivery, and they were very vague on pricing and their CS team has no idea how pricing works. I should have known then this company is terrible and mismanaged after that first call and should have checked reviews before contracting with them. Do not work with them. They lack all business ethics.

Anthony **'s customer service regarding our business account was astonishing!! His responses were prompt and he was super polite! The documents I had requested were sent to me post haste and I couldn't be more happy with the service he has provided.

Today June 30th 2024 we had a couple medium sized boxes that wouldn’t fit into our small garbage can so we put them next to it. This usually isn’t a problem and we pay the extra charge. Today the driver looked at the boxes lazily and left them there and drove off. Also my son has been having problems with them for two years neglecting to pick up his garbage and overbilling him anyway. If you have a choice I’d recommend a reputable company. Barron, WI sadly they’re all we have available.

Called Republic Services about a missed trash pickup. Was told they would pick up the next day (Thursday). Called Friday morning to complain because the trash was not picked up. The customer service representative was nice and reassured me that they would have someone out that day to pick up. Friday came and went, Republic Services did not pick up. This has happened before in the past.

When we used Diggins for trash pickup, we rarely had any issues. Customer service was great, and pickup was always on the scheduled day. Then, Republic bought Diggins, and we've had issues every month. Sometimes I get a text saying, "Due to unforeseen circumstances, your trash pickup will be delayed by one day." Sometimes, our street is skipped with no communication. It just happened again, and when I called, I was told if it's not picked up today, it will be picked up in 3 days. Garbage sitting out for 4 extra days in 105° heat is unacceptable!! I wish Diggins was never sold. It's so expensive to switch trash services with all of the extra fees, we are stuck with Republic. If you are thinking of choosing them for the first time, DON'T!!

AVOID REPUBLIC. Poor customer service and reliability. We started their service in 2005, and recently things changed and we no longer need their service. There have been annoyances like missed pick-ups this past year, over multiple weeks. We called on July 25th to cancel and we were told we would have to pay 11 months to cancel. We were told we had "agreed" to a 12 month contract. It turns out we made 2 mistakes, 19 years ago we turned on "auto-renew" and after so long we forgot and thought we were on a pay as we go basis. Another mistake was turning on "auto-pay". So on July 6th, 2024 a new annual contract began, and to end service Republic requires another 11 months of pay, even after the previous 19 YEARS of payment. Look for a service provider that rewards loyal customers and doesn't try to play games using devious business practices that get hidden over many years.

I paid fifty bucks at the end of June to start my service, was told my cans would be here 7/5 and pick up would be 7/8. My garbage cans never came and nor did they pick my garbage up. Called them and was told there was a shortage on cans but they would pick up my garbage on Friday, Friday comes and no pick up, I call and was told they would come back out. They never came back, gave them till the following Monday and still no pick up, called to cancel and was again told they would pick up on Friday well of course that never happened. On the 17th I called again and said to def cancel it and was told I'd get a refund at the end of the month but mind you it took five minutes for them to take it out of my account, yesterday I get a bill for 118.00 for service I never got.

I don't believe my expectations are crazy. I expect that once a week my garbage is picked up. I completely understand that there are environmental factors that may cause delays, but it has been almost 2 months since my garbage was picked up on time. Each week we have to call the customer service line and ask for a late pick up. It is often days later or sometimes they just don't come for that week. As I read through the other reviews it is evident that this is a problem everywhere. Out of 1493 reviews 85% of them are 1 star.

Republic Services has been nothing but a money guzzler company. They keep raising their charges, adding additional fees. I have recycling cart service added to my bill which I wanted to remove and they refuse to remove the service citing that it's mandatory from Warren county after few minutes of back and forth arguments and stating the fact it's NOT mandatory in warren county, Rep I was talking to, said. "Oh my bad it's mandatory from Republic services." They refuse to remove the recycling service and raise my bill from $185.48 quarterly to $223.34. Increase of $39.86.

Full disclosure. I give them One star because it wouldn’t let me put no stars. I ordered up a 20 yard dumpster just needed it for the weekend. They charged me about $500 to do this. I thought it was a bit pricey, but they assured me it would be there when I needed it to be there. Fine. One month later I get a bill for an additional $193 after I was assured that the $500 charge was going to be it. These people are scam artists I fought with them for a while on hold for hours and they said if I didn’t pay, I would go to collections over $200 after being scammed out of $500. Do not I repeat do not rent from Republic services.

My frustration with Republic Services is that they come pick up the trash shortly after 5:30 AM. My neighborhood is formed by steep, single lane streets and the truck goes up and down several times to collect all the garbage from adjacent homes. My bedroom window is facing those lanes and the beeping noise and the roaring of the engine noise inevitably wakes us up and keeps us awake as this goes on for 20+ minutes. I called several times to ask for a slightly later pickup time, and they ignored me. I'm feeling frustrated.

So when I started with Republic my bill was about $60. It has gone up to $215. I decided to shop around and found a new services for $74. When I called to cancel my Republic account I was met with frustration. The woman asked me who I was going with and before I could tell her she named the company, so clearly she knows people are switching. She then told me she could get my bill down to $90. I asked her if she could do that why is it up to $215. She said they don't do it for everyone but if I was having trouble paying that she could do this for me and it would start with my next bill. I declined. I asked her to end it after the first week of July because I had not gotten my new totes yet and she told me she already canceled it and it would cost me a restart fee to have it picked up one more time. She then told me I would have to pay $68 to have the tote removed.

The worst waste removal company. They are subcontracted by the city of Round Rock in Texas. They have failed to pickup multiple times using the excuse of not having the trash cans positioned correctly on the curb. However, when confronted with proof that the trash cans were placed correctly, they still don't come back to pick up. Terrible customer support on the phone too.

Ever since Republic Services has bought Benfield Sanitation in Statesville NC I may have my trash picked up once a month. I pay on time and I call and complain and they finally send driver back to the whole road 1 week later to pick up garbage that should have been picked up the previous week.

Yup. It trash day in Cedar Creek Athens GA. Trash bins in the road, like Olympic Slalom. Our Trash Bin was literally in the middle of the road and our recycling bin was in the neighbor's yard and they don't use Republic.

Our weekly brush pickup day is Monday before 6pm. Well this past Monday we put 2 small piles and our recycling container and branches that we tied with rope to the curb. Just about 5:55 the truck came by, gentleman got out threw the brush from the recycling container in his truck walked back to the rope tied brush looked around and got back in his truck and left without taking the pile. I was walking out and was about 30ft from the truck, he looked at me and kept going - I was going to help him since I drag it to the road MYSELF! I called Tuesday morning, Wednesday morning and both times they assured me someone would be out that day. We take pride in keeping our yard nice and now the grass I’m sure is dead underneath. Please help me figure this out.

This has to be the worse company! I do not recommend at all. I’ve lived in my home for 5 years, made every payment on time and the bulk pick up service has never been accurate and has never picked up my bulk. I just found out today that my schedule is every 4th Wednesday when online says a completely different schedule. I’ve had to haul my bulk trash myself every month! When I spoke to a rep, she was no help as well! This has been a horrible experience!!

If I could have given 0 stars, I would have. This company bought out a local garbage company and the service went downhill quickly. They missed several pick up days. When I canceled service, they charged me $36 to come and get the can. If you have alternate trash companies to choose from, please do so.

I would not recommend to anybody. Not only does our recycling not get picked up half the time with absolutely no communication or notes on my account, but now my garbage bin was taken and the customer services woman made it sound like there was absolutely no way any employee would throw the bin in the truck out of spite purely because “they would get in trouble and because supervisors review the video and send an email saying things are all good at the end of the day” she said she received the email.

Something you might want to consider before doing business with Republic Services. After being a customer from 2008 until present, I was surprised to discover that I would be charged a trash can removal fee of ($30.00). I was not made aware of that back in 2008 when I started my service with them. They also wanted to charge me a ($5.00) late fee since their system showed an invoice for the next billing cycle (they bill in advance 3 month worth). I had cancelled my service prior to the first of July which is when the billing cycle started. I cancelled the month prior in June.

Republic Services has the absolute worst service! If I hadn't just paid them $50 to start my service, I would change over, and it hasn't even been a month. I had a problem with my first statement and so I called. I waited over 40 minutes to speak with someone, who then transferred me and I had to wait on hold again. The second person I spoke with, Angie, was incredibly rude and she sold me a very different story than the first person I spoke with. They started charging me on 6/11, but that is not actually the first day of pickup. Angie said, "That's normal. You start paying before we pick up your garbage." What???? Then what am I paying for if it's not my garbage to be picked up?

I don't know what's the deal with this company. You cannot trust them to pick up the trash. No wonder neighbors keep moving to other companies instead. Their solution when your trash is not picked this week? Wait until the next week for them to show up, are you kidding me?

I started this service June 26th, 2024. I didn't receive my trash barrel until two days after it was due to be delivered. I had to call and notify them that the barrel wasn't dropped off. Then it's July 12th, 2024, and I have called multiple times, and each person promises a pickup that day by 6:30 pm but no one ever came. The trash is still at my curb as I'm writing this review. This is highly unprofessional. You guys are taking people's hard-earned money in the assurance the trash service will be provided. But when it comes time for you to provide the service that was paid for, all you offer is "I'm sorry for the inconvenience, Mama." If my trash isn't picked up by 6:30pm today I'm cancelling my service and going with another trash service.

Company customer service is a joke. If you manage to get a customer service representative you can actually understand, you can expect to be told whatever it takes for them to get off the phone. Why hire reps that can't speak? Missed pickup on a Monday, called, promised pickup within 48 hrs, called everyday, now it's Friday and nothing. Several calls, same result. A big FAIL

I’ve had Republic Services for the past 6+ years. They have significantly raised my rates and all of my neighbors pay less than half of what I pay for the same service. They say there is nothing they can do about it because it is the “market rate” seems like a scam to me.

Customer for 8 years or so since Republic Services bought out local Waste Solutions Boston MA area. Always pay on time. Every 3 months or so I get a 30 per cent increase in billing. This has been going on for years. My rep will tell me that it is automatic. If this happens again, I will terminate service.

These guys really sucked, I moved to Fremont from San Jose and the services are really poor in Fremont. Customer support is horrible, I am not sure why City of Fremont is engaged with such low quality garbage collector.

I am writing this review as I sit on hold - ten minutes and counting. We "started" service two weeks ago, but have yet to receive a garbage or recycle container. There is no one to talk to. The online customer portal doesn't give you the option to ask for status - or to see when (or if) garbage containers are scheduled to be delivered. Nothing. Meanwhile I am getting account updates as if they are charging us for service - service that isn't being performed.

We have had Wallace disposal for years until Republic took over. The service is absolutely horrible!!! We live in a different state most of the year and still pay all year around. When we are in town we usually only use one trash can. However, there has been occasion where we have put 2 cans out. They refuse to take the second can.

Have subscribed and pay extra for yard waste pick up. Normal trash collection is Monday and yard waste is scheduled for Wednesdays. This past Wednesday, 7/3/24, yard waste container was placed where it should for collection and it was not picked up. After multiple calls to customer support line, we were promised it would be picked up Friday, July 5th because of the holiday…understandable. Friday morning it still hadn’t been picked up and customer service assured us it would be picked up by 6:30 pm on Friday. It’s now Saturday morning, July 6th and container is still at curb full and untouched. What a joke, Republic! I want my $80 back if this is how you treat your customers.

Would not recommend Republic at all. Trucks didn't show up numerous times across multiple months, many times leaving us with trash piling up for multiple weeks. We had called and reported missed pick-ups multiple times and they still didn't come even then. The manager called and confirmed the driver had not been coming to our address at all because he "didn't know" he had to go down that street. It was $150 for the first 3 months of service and I can count one hand how many times they actually showed up. I asked for a credit as I feel our money was wasted after all the hassle. Was then told I should have reported the missed pick-ups which I did every single time. They said they saw some missed pickups but couldn't credit because they eventually serviced us. I will be canceling our account. Look elsewhere.

This company is one of the most unprofessional companies I have ever dealt with. They do not keep their word on pick up dates and times. They change prices continually with no explanation and no warning. Their customer service representatives do not listen, they are rude, uninformed on current contracts and do not communicate with other representatives. If you have any other options to use a different company, choose any company other than Republic.

I was Contacted by a GM and the bins were delivered within a few hours. He said he would co contact the customer service department and have them issue credits for the service and bins not received.

Change to a 5 star. heard from management. he was great to the point I want to keep there services great job!!! thanks for the great follow up. I wanted to remove old review but cant ;-(

Since the beginning of 2024, our street has been missed five times for either trash, recycle, (one time both…) Or bulk. I fill out the app to say missed pick up and typically they are there on Monday or Tuesday to get it because we have Saturday pick up. This past Saturday, June 22… Our neighborhood did not get our bulk pick up. I completed the form as normal Saturday night. Apparently it didn’t go through. On Monday I completed it again. On Tuesday I called. They assured me someone was picking it up by Tuesday at 6 pm - no pick up. I phoned again Wednesday and was again told it would be picked up by 6 pm. No pick up. I went to Twitter… X… And did a direct message.

Scheduled a pickup and paid for a pickup of a bulk item. We explained what the item was and we were told they would come the next day between 7:00 a.m. and 7:00 p.m. No one ever came to pick up the item but our credit card sure was charged. I had to leave the item out on the curb all weekend thinking that maybe there were just a day late and deal with my HOA being very upset with me. I received no phone calls, no emails. Nothing to explain to me the situation of maybe why they were late or why they didn't pick it up. Still have the item. Still don't have my money back.

Absolute sham of a company. Small businesses BEWARE, they try to stay out of sight and mind by auto renewing contracts without any confirmation or request. They will also increase your rate within the contract.