Republic Services Reviews

Republic Services has been extremely unreliable. I have lived at my current residence for just over a year and have experienced repeated failures in trash and recycling pickup. When I first moved in, it took more than a month to receive my trash cans. During that time, I had to hire a private company to remove my trash to avoid attracting pests, and Republic did not reimburse or cover that cost.

Trash everywhere if is collected, bins are highly damaged constantly, customer service is not from AMERICA! SAME ON YOU! I DON'T UNDERSTAND THEM AND THEY DON'T UNDERSTAND ME! REPUBLIC???? NO. CHINA.

Do not use this company, if I could have left zero stars I would have. Constant price hikes, missed pickups and when you finally have had enough they charge you $65 dollars pickup. They're rude when you cancel. Worst customer service I've ever encountered...

Have been a customer for over 8 years and they have missed pickups repeatedly. When you try to get credit, they give you the run-around. They have walked my price up to over $400 per week for an 8 cubic foot dumpster. I canceled the service and signed with Waste Management for $150 a month. Now, Republic says my contract auto-renewed and I can't get out for another 5 months. I was never given any notice of a new contract starting and never signed anything. The review really should be ZERO stars. I am going to call the local news and see if they want to do an article about this fraudulent service.

I have been a customer with Republic for 3 years now. This last 6 months have been absolutely miserable. I have had 5 missed pickups in a row. I have called their customer service daily and they assure me they will pick it up the next day but do not come. When I asked for a credit for the 5 missed weeks I was only credited for 1 week (6 dollars) while my trash was not picked up for over a month.

I had a fantastic experience with Republic Services today I had an issue with my Bill and Faye Spatcher handled it perfectly. She stayed on the phone until the problem was handled It’s rare to find this level of care thank you..

Garbage was not picked up two weeks in July, the first week due to "severe inclimate weather" (which was untrue and not the case) and the second week due to a labor dispute. Since we pay our bill quarterly in advance, expected a credit of 2/13 of our quarterly bill, but the credit was just over 50% of that. Local office customer service department could not provide details of how the credit was calculated or why not the expected 2/13 credit (2 missed weeks of the quarterly/13 week prepaid amount).

Been a customer for 8+years. Bill has gone up multiple times in that period. This month's bill went up (for fuel charges) even though fuel prices are down in this area. Called their competitor (Granger) in this area. Granger is almost $50 cheaper for 3 months than Republic. Do your homework before signing up for Republic. And then they charge a $40 fee to pick up their container when I cancelled and when asked what if I refused to pay it....they of course will turn it over to a collection agency!

I had my trash picked up by this company for over ten years - the price continues to increase substantially to the point I changed companies. They charged me to pickup my bins because they said I couldn’t drop them off to them. I then received an invoice for pick up cost and a late fee on an invoice I just received and was not due for 15 days. I am done with this company.

Recently cancelled services with them when I moved out of state. They billed me for a bulk pickup that occurred after I moved (and it wasn’t my stuff). The phone rep. oozed disgusting pseudo empathy, but stated her supervisor told her I would have to pay it anyway. I called back and got the same from another rep, but asked to speak with someone higher up and threatened to report them, and they removed the charge. Later, I got a bill for them collecting the trash and recycling containers.

I've dealt with Republic for more than 25 years, both for work and personal service. While I've rarely had meaningful problems with service, I've had a number of issues with billing and finance. In a nutshell, they are constantly and without (in my opinion) justification raising/changing rates. I finally had enough and decided to go to another provider. I contacted Republic and they told me to ignore the bill I received (it's for future services). I was set up for autopay and assumed there wouldn't be a problem, but I went online to delete the autopay anyway. Twelve days later, the money came out of my bank account!! I contacted them and they said it was still pending and to call the next day so they could reimburse me. I called the following day only to be told that there was NOTHING they could do.

REPUBLIC SERVICES.... NO Service — Missed Pickups, No Accountability. I understand that bad weather happens — we had nearly a foot of snow here in Colorado Springs 1/9/2026, and a delay is fine. What is not fine is the complete lack of follow-through and customer care from Republic Services. Trash was missed on Friday, and we received a text saying it would be picked up Saturday. Saturday came and went… Sunday nothing. Monday I called customer service and was told someone would come Saturday because of MLK Day — completely ignoring that I now had two weeks of trash piled up. No offer of a refund, no urgency, just “we’ll get to it eventually.”

After reporting a supposed “third party” going on our property with a trash truck and walking around our house to take our trash cans that we paid for with a previous provider. They literally put someone’s broken trash can on our lawn and tried to take our Santek trash cans and replace our neighbor’s busted can with ours. When I called they claimed they owned our cans and were repossessing them. I escalated the call after the rep said it was like a car repossession and Sam the so-called “Field” manager didn’t call back. The rep who cared called but he did not. Then our trash service was canceled.

This is the only waste removal company in my neighborhood. I have been trying to establish new residential service for over a week with zero luck. I have had to wait hold for over 45 minutes with no one answering the call. When I tried to use their automated chat, I got shuffled to a "live" agent. She asked me for my customer number, when I told her that Republic never sent me a new customer number, she said that would have to be answered by a agent over the phone. When I told her that I had tried that, and no one would answer, she didn't care, that it wasn't her problem. This is seriously the worst managed company I have ever had to deal with. If I could use another waste removal company, I would. My previous waste removal company never gave me a headache. After reading so many negative reviews, I fear future problems, if I'm ever able to establish service. If I could give a "-10" rating I would.

It's been 3 weeks since we had a pick up,, and not just me, it's the whole neighborhood. Numerous people have called and they always say it will be picked up tomorrow, but tomorrow never comes. At this point the animals have gotten into the bags on the ground since there's no room left in the bins. Republic is not a good company. In fact they are total TRASH! NO PUN INTENDED LOL.

Have been a customer for over 15 years. I would strongly not recommend Republic Services. When using their service, you get locked into 36-month contract that auto renews if you do not contact them, but you must contact them 60 days before end of contract to get out of the contract. If you cancel service before then you will pay a large sum of money. But they will offer you a 1-year price deal and then after giving you increase without notice. Per their terms and conditions they do not need to give you notice of any price increases. I received 2 increases in 1 year totaling $168.75. But they would be happy to renegotiate a 1-year price deal then lock you in for another 3 years. They price gouge the customer and once the customer realizes they are being gouged they will pay thousands to Republic for no services. Just them taking your money. The review really should be ZERO stars.

Worst customer service EVER! Quick to take your money but try calling them for ANYTHING! I have been on hold 4 separate times for a minimum of 30 minutes. If you have a choice, NEVER use this company!

Only leaving 1 star because zero stars isn't an option. My entire experience with Republic Services has been a nightmare, start to finish. First trying to cancel service when I moved required multiple phone calls where I was placed on home for durations of 40+ minutes, only to reach an hour where there reps were gone for the day but rather than forwarding me to a voicemail or any sort of message that would've indicated the hold was futile I remained on hold, and would have, indefinitely.

Don’t ever miss a trash pick up because if you do, only once in 5 years, there is no grace, you’re just up a creek. We put our trash out at our usual time. The trash person happened to come earlier than usual. We have had the same trash schedule for YEARS. And when I called to have them pick up they were not willing to work with me at all. And I wasn’t talking to someone local, I was talking to someone at a call center somewhere else. Do NOT go with this company unless you have to.

They charge for an overfilled bin, even when I am onsite and have pictures of the UNDERFILLED bin. Over an hour on the phone, three reps transfer me to a line no one picks up. Republic is getting away with this all over the place. If there is a class-action anywhere, I want to be a part of it.

They have so many restrictions on picking up trash, that make no sense. I have 5 boxes outside less then 40 pounds and their lazy employees left the boxes. Toledo needs different trash services, especially a company that doesn't want to do their job!! They just want the money, if we take away the money and give it to a company that actually does the service they are being paid to do!

I had a frustrating experience with Republic Services regarding recycling and billing. In 2025, I called to have my recycle cart picked up because I couldn’t afford the fee. At no point did the agent tell me I needed to contact another department to officially cancel my recycling service. I assumed that requesting a cart pickup and stating I no longer needed the service was enough to cancel it.

I wouldn’t even put one star but it’s forcing me to. It’s going on 4 weeks of no pick up. That’s almost a whole month and it’s supposed to be picked up weekly. Tell me how that happens. You call in and you get fed lies saying their en route. They haven’t made it there yet. When I watch them take the top half of our neighborhood and not return for the bottom half it’s robbery. I pay for you take my trash weekly not when it feels convenient for you to take it. I will be up tomorrow morning waiting to see your truck in my driveway and I will go tell them the same I’m putting on here. It’s truly sad get paid to do one easy job and can’t even fulfill it.

We have been a customer of Republic Services for over 25 years and have always received excellent service. Our driver, George, is phenomenal, our account representative, Pamela **, is absolutely the best. Her response time to any call or question is extremely quick. She's very knowledgeable and always looks out for our best interests. Republic Services is an excellent company for our needs.

I have residential trash service with this company for almost 1 year and this company (Republic Trash Service) is most worst trash service I ever had. During the 1 year each week, they missed pick up and customer service is so worthless!! Always said, they will come next day to pick up missed trash and never show up. It's not reliable company. They service are very bad. I will not recommend to anyone for this horrible company.

Republic Services has missed our recycling pickup more than half the time for 5 months straight. I call 3 to 4 times a month about these missed pickups but there's almost never an answer given as to why the pickups were missed and no clear path to resolving the problem. We have completely lost hope that it will ever get fixed, hoping that the City of Santa Ana fires them for incompetence and we can get Waste Management back.

I'm a landlord. Republic is one of the worst companies I've dealt with. For years. There are certain addresses they continue to miss. Calling for customer services is a waste of time. My son has paid for service at one of his rentals for months. They just don't pick it up and don't deal with the issue.

I will never use this company (republic) ever again. Lost a customer for life. I do not complain much, but when companies take advantage of people I have a problem with it. I might contact a lawyer out of principle. Canceled service and they are charging me to pick up their can. They threatened me with late fees and billing me for the cost of the can if I did not pay it. I found a garbage company for same service for more than half the price. I will be knocking on every neighbors door I can with your blue can out there and will be letting them know they can get service half the price. Will be printing fliers and putting them into every single mailbox I see in my neighborhood while walking my dog and letting them know how TRASH their customer service is. Good thing I canceled. Will never use their service as long as I’m breathing and will advise others not too. Goodbye Republic Services. I don’t wish you well.

Republic continued to raise all their fees with no explanation as to why. I decided to cancel when I realized I was paying double what Waste Management charged monthly. I called to cancel and was told my refund check would be mailed. I never got it. Talked to customer service through chat again about it and was told it would be mailed. 2 months later, called again and was told I didn’t call to request it. Not sure why it is not standard to mail the refund check. I should not have to call to request it, especially ask 3 times for it. Then I was told my refund was smaller because they charge $80 to pick up 2 bins. Republic is a joke and rip off.

I ordered 1 dumpster from them. I filled it and they picked it up. A second one was delivered. I didn't order or need the second one. Their operator on three phone did NOT speak English. Now they're trying to charge me for something I didn't want because their employee doesn't understand basic English.

Cracked my trash can, city had them bring me a new one and they brought me a dirty one, extremely filthy and cracked Lid. Can forget to mention the frequent missed pick-ups. Couple weeks ago, I seen trash spill everywhere when they picked it up and the guy did not bother getting out to help clean up his mess until my neighbor walked over to pick it up.

Be careful dealing with this company. I'm trying to stop my service and they tell me that my contract is self renewing and I owe for 1 more year. At 275,00 a month be fight with them for 3 months. Looks like it going to my lawyer.

The drivers with this company are very incompetent. They charge so much for their monthly services and even if you pay extra, they can't do their job right. We are constantly having issues with their service and it's a shame they can't get it right.

I'm extremely disappointed with Republic Services. Despite assurances from both a call center representative and an automated message, no one has shown up for the scheduled extra pickup — two days in a row. This extra lift was required due to an earlier error on Republic Services’ part, when the call center contracted the wrong service date. Not only was the original mistake frustrating, but the failure to correct it has made the situation even worse. At this point, it’s clear that Republic Services struggles with both accurate scheduling and fixing their own mistakes. This has been a horrible customer experience.

Republic Services is the true definition of garbage—not in the sense of handling garbage, but in the sense of policies, service, and overall customer experience. If you’ve ever wanted to know what it’s like to enter a long-term relationship with a dumpster fire, look no further. Missed trash pickups are treated like rare cosmic events; apparently, seeing a Republic truck is the equivalent of witnessing a solar eclipse. My trash met more raccoons than Republic employees. Trying to cancel their service feels like a side quest written by someone who hates humanity: you’ll battle three bosses, two dragons, and at least one customer service rep who mysteriously “can’t find your account.”

I work for a company that gets trash pickup twice a week. We have the largest dumpster that Republic has available. This is by far the worse company for trash pick up I have seen. We consistently get missed on trash pick ups, sometimes both days of the week. Then, when you call them up, the wait time is sometimes as long as 20 minutes. Then when you leave your number for a call back, they don't call you back. Worse trash company ever!

My elderly dad was residential customer for 20 years. They do an annual fee increase until the end of time, no ceiling, so when I was reviewing his budget, I discovered horrendously expensive service due to 20 years of unjustified annual rate increases. Then when I cancelled the service to start with another company, guess what, Republic STILL charged the credit card for the following quarter. That's criminal. Can't call it an innocent error, because trust me they knew loud and clear that I was cancelling the service. They wanted to renegotiate the rate but it was still higher than the new client special at a rival provider.

These people are Crooks. Their billing is a joke and they blatantly lie to their customers. They will say one thing and bill you another. We have called them several times and they try to turn you into collections for $100 that they billed inappropriately.

My trash pick up has been on Wednesday since we moved into our house. Today I came home and my barrel was smashed and the lid was broken off. My mailbox was laying on the ground in pieces. When I called. All I got was we will have to investigate. If you have a choice of service do not choose Republic Services. The worst drivers on the road.

Increasing bill is one thing.. I cancelled within a billing cycle in order not to be charged the upcoming cycle.. Now they are charging me that month plus an additional because it took them a month to come get the dumpster (residential), and also removal..

They used to have good service but has gradually gone downhill. Fees have increased dramatically and overcharges are common and trying to reach their nonexistent customer service is a feat only for those with monk like patience.

We bought a house that only Republic Services, set up the service and when the previous owner canceled his service they came and took the cans. I’ve been calling for a week to get new cans because the mixup is their fault, not mine. I expected they’d get on the ball and bring me some cans. Nope. They’ll deliver them on my normal garbage day which means I will then have 2 weeks worth of garbage for them to pick up the following week. I spoke with 5 different people and still no one can do a damn thing to help even when THEY ARE AT FAULT!

They are absolutely HORRIBLE AND DISHONEST!! If I could give them a zero, I would. They will miss a trash pickup and blame it on mother nature but if you forget to put your trash out and ask for a pickup because they were coming next door to pick up trash but refused unless I paid for it. Find anyone else but these people!!

Republic prices are outrageous. Plus, they charge $50+ to deliver a trash can, then $50+ to pick it up when you cancel. There are many other companies out there that can take care of you. Use any other and you will be better off.

Republic has started issuing texts and leaving notes on my and my neighbors bins. They demand that the large bins be two feet and no more from the road. My disabled neighbor has a hard time pulling the big bins, and if three feet away from the road they leave a note. Apparently their employees have become too lazy to step an extra foot to help a senior with a barrel. They are getting crazy on price, and now don’t care about their customers, only about ease for their apparent so called new trucks. We are rural not city, and it is time for me and my neighbors to get a friendlier local company that cares, like this company did before being bought out by Republic.

Updated on 11/22/2025: Here we go again… This is the third week in a row we have had missed pickups at our property. Breach of contract!! Terrible company!! Guess I’ll have to call Republic office AGAIN on Monday to request another credit and property cleanup… This is getting SO old...

Worst trash service around! Pickups were at least consistent, but their billing is insane!! The last bill we received they wanted over $300.00 from us for the quarterly services!! I found a company they can give us the same service for only $66.00 per quarter. We cancelled with Republic. Now they want $59.00 for coming to get their trash bin!! I’m paying $66.00 at the new company for 3 months…so at 59.00 to come get their bin, that is almost 3 months of service at the new company. Republic is greedy, in my opinion.

This company has the worst website and customer service. I placed an order for a dumpster container, and the online quote was $736, and I scheduled it to be delivered. There was an order confirmation about the delivery and pickup date. However, it didn't get delivered on the delivery date, and they didn't call or email me about it.

I have contacted this company eight times to pick up trash cans left by the former owner of my house. I was assured they would be picked up on Monday last week. It is now a week later and the trash cans are still sitting on the curb in front of my house.

I have been dealing with Republic Services BILLING DEPT for over a month 4 days a week. Talked with 9 customer reps.. been on phone for hours, mailed 3 separated CHECKS, stop payment on two at the cost of $ 38 each. They lost. Now waiting on 3rd to clear or get lost.. CAN'T GET HELP FROM ANYONE.

Horrible service. They leave trash everywhere. When I called they told me supposed to be coming back to clean the same day. Was raining and they never came. The next morning was very Windy and all the mess was gone by Windy’s make mess the neighbors.

Every Saturday morning at 4:30 AM I've been woken up by crashing dumpster. Why does this pick up need to be so early and on a Saturday. Well there is no good reason except to disrupt mine and all that I have spoken with about lives. I've complained many times in the past 4 years but those who runs waste removal don't care.

This company is the absolute worst. Their missed pickups are more frequent then their actual pickups. They will send an email saying your pickup is complete when the trash bin is literally still sitting on the premises. They will say, "We couldn't pick up the bin because access was blocked." When I take a photo and nothing is blocking the bins. While the office staff are generally courteous there really isn't much they can do. Because the city assigned them to us we are stuck as they have zero incentive to do a good job. Wish we had the ability to hire a private company.

Terrible. Signed up for services 5 weeks ago, paid a deposit and 2 months worth. Trash only got picked up 2x and both times we had to call and report it, and still wait days for the pick up to even happen. Customer Service claims they will call back yet never will. They sure came to drop the waste bucket off and sure will come to pick up their property now that we have canceled - but never once to provide the service we paid for. Ridiculous and customer service reps have zero clue as to why/ just don't care enough to help. Save your money. They are absurd.

I have Republican trash service in my so many location. I spent about more than hundred hours per year to resolve the problem. It appears to be resolved once you talk to The representative on the phone but it never. I had to repeat my topics over and over and over and it is disgusting. I hope Legal authority take a look at this company because they are misguiding consumer day and night.

I have used Republic Services in both residential and commercial settings. I cancelled residential service because the drivers would constantly miss pick ups and getting it fixed on the phone was always a 45-minute ordeal. On the commercial side they use deceptive and unethical business practices to increase profits and trap customers. You may agree to a year contract for dumpster service for a certain price. However, during the year the pricing will increase. Most people are busy and think it must just be an overage charge and pay the bill.

Terrible company to deal with and prices are out of control. Difficult to cancel service and they legitimately charged a credit card I had removed and stopped auto pay when trying to cancel. Use any other company if you have a choice.

I definitely would not recommend Republic Services for a trash company. For the stuff is not helpful, trash not picked up on time, & the price for 1 residents is ridiculous. If l could have given a 0 for a review l would have. The company is terrible

For every person complaining about the poor service, please contact your state Attorney General and/or state Consumer Affairs office and file a formal complaint for deceptive business practices. I was not aware of the 3 year "contract". I have requested a copy of the agreement/contract multiple times and have not received a copy from R.S. Many, many issues with missed pick-ups; multiple charges for the same service; failed actions promised by many customer care reps. I have not been able to cancel the service and every month is like torture. I filed a formal complaint with the state, and will file a federal complaint asap.

Would absolutely not recommend this company at all! We have been with them for 5 years. Our bill started out at $69 every 3 months and kept going up every few months. By the time we contacted them to cancel which is ridiculous to even get anyone on the phone our bill is almost $200 every 3 months! We pay 3 months in advance and when we actually got someone on the phone to cancel they still threaten to send this last bill to collections if we refuse to pay it?? Their service is not the best and the drivers are inconsistent. We literally pay $28 a month now through a local company and the service is by far better! It’s a shame when companies get so big that they bully their customers! I emailed them mind you since September 12th since I attempted 5 times to call and they have extremely high wait times to get someone on the phone! Never ever again will I use or recommend this service!

I'm really disappointed with Republic Services. Their monthly fees keep increasing without a clear explanation, they have you in a trap with a contract with 6 month of cancelation fees and more.... Is a Real Scam.

Paid for a sticker for trash and recycling through the town but the recyclable driver does pick up my recyclable. This has happened at least 8 times in the past 4 months. Customer services says they will pick up the next day and that never happens. It may get pick up the next week. You can call every day and they only show up on your pick up day. The most unreliable service we have to deal with.

I signed up for Republic Services because several of my neighbors utilize the company. They pay an affordable price of about $90 a month. When I signed up online, it did not have clear pricing (which was my mistake for not calling to clarify) but assumed it would be comparable to my next door neighbor for the same exact service. I received my bill for $180 reflecting quarterly service PLUS $94 and $6 in fees. When I called, they said the $100 in fees is quarterly and the $180 is accurate for the service. So they are charging me $280 a quarter for the same exact service my next door neighbor pays $90.

I had a terrible experience with Republic Services. They missed picking up twice in one month. Both times they promised they will come, they didn't. The customer service is terrible. Looks like they absolutely do not care about their customers. I am not staying with them.

Worst company ever. No accountability for their actions. Large cardboard box flew out of their uncovered load and hit my windshield. I'm sure the driver saw it. They would not take my word or photos or my passenger's story but wanted me to have a dash cam. Careless, irresponsible. I would never use this company for anything.

Where is lived they are supposed to empty two dumpsters twice a week. Trash here has not been done for a week in a half until today and then the driver flew thru here and only emptied the one by the office and not the other one which is packed full too and there are a lot of seniors that can't walk very far or don't have vehicles to take up to the other one. The previous week they only came one time in over a week, this service is horrible and we have all been watching your service and reporting to corporate here.

Worst company on the face of this earth. And due to our horrible city government and its monopoly rules, we have this terrible company as the ONLY option for trash pickup. It gets even worse. Wanted to cancel service w Republic Services today. Called the LA Sanitation line and was advised that our failing city is “has not been accepting new customers for the past two years.” Moral of this sad story - we are stuck with a company that charges an arm and a leg, performs so poorly, but knows we are stuck with it. And our city still continues to collect our taxes. Thank you so much, Mayor Bass. What’s become of once our wonderful city????

I had been trying for a month or more for service on a roll off dumpster. I requested a 30 yard online and made a $634 payment. The delivery was confirmed for the following Friday. On Thursday, one of their site managers told me they couldn't deliver to this site and suggested a 14 yard dumpster that would fit. I didn't really want one that small, and would have preferred someone else, but the money was never refunded to my account. I did make arrangements for the dumpster, the previous payment was confirmed and the dumpster was delivered the following Wednesday. There was existing garbage left in the dumpster, which we had to navigate in order to use the dumpster. When I requested pick up, they told me I had to pay. I informed them that I had already overpaid for a 14 yard dumpster, and the payment was eventually located for a 2nd time. They wouldn't pick it up until they confirmed the payment.

Customers asked to pay in advance when it seems you should not due to seasonal hold. And indeed, you should not be. They never tell you they don't prorate a large administrative charge which divided out really drives up your weekly rate to a crazy amount. And this "crediting that will be done later" never happens because the fees on top of the weekly charge is not prorated.

Good service... Until they miss your pickup (once was three weeks in a row). They then tell you to leave any extra bags by the trash can and they will pick it up at no extra charge... However that's totally not true. They do not pick them up... So If you live in the country I bet you can guess what happens after that... Oh and they still charge you for these "unforeseen circumstances"... So yeah go ahead and try them out!

Please do not get tricked into a contract with this company! Terrible customer service, lots of hidden fees, lack of transparency on rates and consistent truck breakdowns/missed pick-ups. By the time you're at your wits' end and ready to cancel, you find out that you're locked into a 3 year contract! To officially cancel, you have to send a certified letter in the mail no more than 180 days and no less than 60 days of your 3 year mark. I honestly don't know how these employees sleep at night knowing they are working for the trash mafia!

This company should be shut down. Rented a dumpster from them for 4 day duration starting on Sept 12th…They brought the dumpster late (supposed to be here at 8:00 am, but arrived after noon)…and picked it up around 7:30 a.m. on the 4th day (which effectively gave us about 3 days of use)…We had paid in advance (were required to), so no refund for the “missed time”, even though we called and complained). Then we received a bill in the mail about a week later from them for $16…No explanation. We called and were never given a valid reason for the charge (“might have been too full, might have weighed too much”, etc.)…None of this was even close to being true. So we just paid the bill to avoid the hassle.

Very bad service. Absolutely no support. Almost impossible to reach their call center. Website is slow and full of bugs. Extremely expensive, I paid almost three times more comparing to other services. I believe they don't deserve to be in a business.

I am writing this review about my recent experience with this company. Last week was a holiday, normally a holiday results in the trash pick up coming the day after, which for us, our normal day is Thursday, so they will come on Friday. Well, I did not set out my trash on Wednesday for Thursday pick up, so I called Thursday and the company told me that they will come Friday to pick up my trash. Well, I waited till 10 o’clock Friday night and no one ever came so I called again on Monday, yesterday. They said that "We’re sorry we didn’t come pick it up" and they will come pick it up today. Still the same thing, no one never came pick up my trash. If I can give them a zero-star rating, I would, but you want your customers to have trust in your company, but when you lie to them not once but twice, you lose that crush.

I started Republic Services in Georgetown IL in April. Per the information on the city website the cost was 60.00 for 3 months. Not bad. What they don't tell you is that they charge you an environmental recovery fee of 26.00 every month upping the monthly charge. They also charge you $53.00 to deliver a dumpster and then when you cancel they try to charge you 50.00 to pick up the rolling cart. They had told me they would pick up the cart the next day and did not show. They then had to be called two more times before they finally picked it up. I then got a bill telling me I was past due paying my charges from Oct. to Dec.. I called. Was told that it was fixed. Then got another bill a week later saying I was past due. I am now on phone waiting after being transferred again to get this cleared up. Customer service is terrible and charges are outrageous,

47 minute wait time to cancel plus they charged a $120 for removal of the garbage cans. Cancelled because they raised my rates and didn’t tell me. Don’t use them! I’m sure there are other garbage removal providers that provide better service and are less expensive.

We have been with Republic Services for approx 8 years. The quality of service has plummeted over the past few months so we have switched services. Even though I canceled my service a week before a new cycle was due to begin, they took another $109 payment. I have made multiple calls to get that payment reimbursed, and each call they have either given me an excuse of why they couldn't reimburse yet or told me it had already been reimbursed and would be in our acct by a certain date. Of course it was jot in the acct by that date so I call them yet again, requesting to speak with a supervisor.

I want give 0 star, I have stay and pay 3 more months after contract end, hold on not done yet, they call me 2 months later. Told me I still owe them 2 more months but account are closed 2 months already, plus dumpster removing fee which account person never mention before about removing charge.

I selected Republic because our previous collector said we were no longer in the service area. Yesterday (10/17) my trash pickup was missed even though the truck picked up my next-door neighbor's trash. I called customer service, and they were friendly and courteous, promising that my trash would be collected on Friday (10/17). There was no pickup. I called again and told them that it was never picked up, and now I have to wait until Monday. I don't know if I will keep this service or move on.

I would give Republic Services 0 stars if I could. We found out in our neighborhood that Republic was giving newer residents lower rates, as much at 50% less. We called to renegotiate our contract and they gave my husband lip service and said he could give us a lower rate but they kept our billing rate the same. I paid the negotiated rate but they continued to charge us with late fees. I called and had to wait 40 minutes to speak to a customer service representative. Then I was told I had to speak to a sales representative which was another 30 minute wait.

This company is a total scam. It was the only option in our area but in hindsight we should have just taken waste ourselves to the city dump. $150 to deliver trash can and recycle can then $150 to pick up. Trash pickup was not consistent.

Horrible customer service, put in hold for ages and tried to cancel and they would not cancel my service. Lied to me about having it canceled. Tried to call back and actually cancel and got bounced around forever. How hard is it.

Missed pickups? Worst customer service. Canceled due to poor service, price discrepancies and stole 2 of our personal property dumpsters. They have never been quality service providers. It's never been worth the agreement contract terms period

They think it’s appropriate to charge a $46 removal fee when I cancelled my service. They were constantly adding fees to my bill. My next door neighbor was paying half the amount I was being charged. Also, they think it’s okay to leave their container on my property for over a week after my new service has started. I should charge them a storage fee.

I cancelled my services in June 2025 with a credit on my account. It is now October 2025, I still have not received my refund. They say will take 6-8 weeks from today. Why? I cancelled services in June. If I had a choice I would not choose Republic. There are many negative reviews.

We have had Republic Services at our residence for nearly 25 years; service was acceptable up until the past couple of years. In the last 3 months, it had reached the point where we were only getting picked up 3 times a month. When we called their customer service number, we were met with a total lack of concern and attitudes that bordered on obnoxious. When we finally gave up and found a new trash collector, we called them to come pick up their empty container; they demanded then that we pay a $36 fee for them to come get it. I have no intention of paying the fee, I have given them the last cent that they will get from me.

Updated on 10/03/2025: Well it has been 1 week since Republic trash company has picked up from our apartment complex. We have asked the apartment management team on any idea of a pick up and they said no response from Republic Trash Company. We live at Park Residences Plano in Plano Texas at **. I guess we need to contact the city of Plano for advice. I think our management team should look into canceling the contract with Republic and get another company.

Driver broke wheels off 2 weeks ago and I can't get replacement. Container left lying in the road, no wheels. Company can't be reached by phone and online is a joke. Now I just want to cancel and that seems impossible as well.

I have been a faithful customer to Republic Services for years, paid faithfully every invoice. However, they don’t extend the same respect by multiple missed pickups with both recycle and trash. I’m done with Republic this time, my trash hasn’t been picked up in 2 weeks and I put in multiple missed pickups with still no pickup. I have spent over an hour over multiple calls to get useless voices over the phone. Evidently, there’s no manager or higher up that I can reach out to, but they did escalate it and still nothing. Do not go with this company, run as far away as you can, go with the more expensive trash service, because at least you will be making use of that money and getting a service that you paid for. Oh and the picture, as you can see, is filled with flies and we have more trash in our shed. You can’t make this up. Also, here’s proof of the supposed days they were supposed to pick up my trash but yet today is the 1st of October.

My trash has not been collected for 3 weeks. I have called at least 4 times and always receive promises of a pickup, yet nothing. In addition to calling repeatedly, I’ve submitted online missed pickup reports and still nothing. Trash is overflowing and I am beyond frustrated.

Missed pick ups are frequent, sometimes leaving us with full cans and no idea of when the next pickup will occur. Try to call them and you get put on immediate hold due to extremely high call volume (probably many many callers trying to find out when their missed pick up will be rectified). We should get a week's credit on our bill when a missed pick up does not get picked up until the next scheduled pick up time, but we don't.

Stay away from this company, if you got a miss pick up and call to report it, they never come at the time provided. Way expensive for the unreliable service. I cancel my service due to unreasonable prices and ridiculous fuel charges. Just for pick up there container, charge me $ 111.00. Crooks! If you can leave in KY Louisville, go with other companies.

Terrible customer service. Try to get what they tell you on the phone in writing if you expect them to follow through with it. I would not recommend them, although you really don't have a choice depending on where you live.

Absolutely ridiculous company, do not do business with them. They make it almost impossible to cancel services and when you do they still send you bills saying you owe them money. They are over-priced compared to other companies. Do yourself a favor and stay away from them.

My dad's bank sent two checks to Republic which went unacknowledged. The bank confirmed that the money had been withdrawn from his account and sent to Republic by check which had cleared. Now they want photos of the cancelled checks...but the bank can't send them because, astoundingly, they only provide an insecure mail address to send documents. Bank spent an hour with these unhelpful people and were amazed at their unhelpfulness themselves. Now threatening service interrupt despite being payed over 6 months in advance. Get this...they can't track a check and funds except by account number. If you have an option, avoid this company and find a responsibly run competitor. We are forced by our neighborhood to be tortured by these people.

Horrible company!! I had them in my previous home. On trash day the trucks would fling trash all over the streets. I also had to move and they charged me to get new trash cans at the new home delivery fees when I could have easily just moved my original cans to new home. I had to pay 100$ to have new ones sent. Then at my new place the rate shot up and they added tons more fees. Finally fed up I decided to change companies. Just cancelling my service is costing a ton of money because they force me to pay pick up fees just to have my trash cans removed giving no options for me to personally take the trash cans to them myself to avoid these ridiculously high fees. What a horrible company. I would not recommend them to anyone!

Once their service is cancelled, they won't pick up their ugly, unsightly trash can. I've called 4 times and 2 months later, the answer is always the same - they don't know when they can pick it up. I suppose eventually it will decompose on its own in a few hundred years...

My charges have doubled in 3 years, never a warning. Canceled services and they charged me $44 to collect our cans, no we are sorry that will be $44 per can. $132 dollars, shame on you, this is why others in our block have left you.

Been a loyal customer but that doesn't seem to matter to you. I just spent over an hour with your support techs, for the THIRD time over a problem related to your significant price increases. The last TWO times I called, was told everything has been modified to reflect an acceptable price only to continue to receive statements of "past due" when I was specifically told what I owed when I wrote the checks. Now, when I call for the THIRD TIME, an hour later I'm told nothing will be done and the increase is there to stay or to discontinue service. We are discontinuing immediately and when I get back into the office on Monday, my business will be doing the same when we call then. I have all the notes from previous discussions but that didn't matter. Very unfortunate. Will be telling others of better options.

I rarely leave reviews, but Republic Services deserves this one. Their customer service is abysmal — slow responses, unhelpful agents, and a complete lack of accountability. The costs are astronomical for what should be a basic utility. I was shocked by how much I was paying month after month for inconsistent service and missed pickups. But the final straw? When I closed my account, they charged me $70 just to pick up the old trash can. Yes, you read that right — seventy dollars to retrieve their own equipment. It’s a blatant money grab and a slap in the face to loyal customers. Avoid Republic Services if you value transparency, fair pricing, and decent service. There are better waste management companies out there that won’t nickel-and-dime you at every turn.

A nightmare. I have two people who are disabled and require a lot of supplies that come in recyclable packaging. We have a trash man with crazy demands so he doesn’t have to exist the truck (lazy) and we put everything neatly and still get missed. Our trash hasn’t been picked up since Monday. I’ve been calling since, almost a week now and still no show. I’m calling today when they open and if they don’t pick up today, I’m switching to Waste Management.

Very unreliable. Only pick up every other week even though it's supposed to be every week. They NEVER answer their phones. So you are paying for weekly pick up but getting only half of the services you're paying for and they make extra profit by saving on fuel and paying someone to operate the truck! They are also overpriced compared to other companies.

Save yourself the unnecessary stress and AVOID THIS COMPANY. 1. Service is NOT reliable. 2. The cost keeps getting higher and higher. 3. THEY DON'T REFUND ANY MONEY WHEN YOU CANCEL THEM. We're now out $156.18 which I suppose is the price you pay to not have to deal with their corrupt, poorly managed business.

We have had Republic trash service for three years with two rate increases. We found local company who is much cheaper. A neighbor asked me about changing. During the conversation I found out he was paying Republic over $80 more a month than we were. Stay as far away from these crooks as you can.

We used Republic Services (Calumet City) for a dumpster rental. After receiving a quote, we were contacted by a rep who lowered the price and promised a Monday delivery. We explicitly said we didn’t want the unit over the weekend. That was our only ask. After paying, the problems started: missed delivery, duplicate contracts, lack of communication, and ultimately a late drop-off with a too-small dumpster. When we asked for expedited pickup (which we were promised), we were passed around from rep to rep until someone finally admitted they wouldn’t pick it up until Monday. This company does not honor its word, and its customer service is a disorganized mess. We lost time, peace of mind, and now have to monitor the dumpster all weekend — something we were told wouldn’t happen. Avoid at all costs.

I spent over an hour and a half on the phone trying to get a large trash container picked up early only to be told I could not have it picked up early. Horrible customer service. Even the supervisor was rude. I will never use this company again and I will tell others.

I had to sign 3 contracts to get a dumpster 1 week after I signed the contract. I lost money on the contractors coordinated to do the renovation because of the dumpster showing up a week late. Then to top it all off the dumpster that was delivered had trash in it! See the pics. Yeah, that's right, they brought a dumpster way late and the front half of it had trash in it. They won't compensate me for the loss I have taken, not even the 168.00 they say I owe. Never use this company!! Stay away!! Horrible service. Customer service can't do anything right the first time or second time apparently!! Check the pics. This is when i received the dumpster and the goodies (trash) they brought with it. Stay away!!!!

Very friendly customer service staff that unfortunately cannot resolve problems. The website is horrendously poor. I accurate information; missing operations i.e. track your truck function etc, etc; and auto-pay set up is difficult, confusing, and inexcusable 2025. I experience ROUTINE missed pick- ups. It so frequent it's laughable, but it is definitely not funny. The only reason this service still exists is limited other options and their slightly lower prices which entice customers. This is absolutely one of those time you get what you pay for, low price and exceptionally low quality. I only wish I had minded the other poor reviews rather than "hoping for the best". Please learn from my experience, I have had to learn the very hard way

I have been a customer for years. Every three months I pay my bill and pay the increases without complaint because I was factoring in the price raise for gas and oil etc. My most recent bill was 115.00 for three months, I decided to call around and find a better deal. When I called to cancel my service I talked to a really nice representative. He "negotiated" trying to get me to stay by lowering my bill by 40.00. At first I was going to do it but then thought, as a respectable company why would you increase prices to your customers with no advanced warning UNTIL they want to go somewhere else then all of a sudden offer a reduce price? To me this is a very shady business practice.

Have been a long time customer. This year they have skipped pickup several times. Last week they did not not show up. Keep telling my 79 year old mother they will be out the next day. Have not came yet. Called again yesterday. Got told they was in area. They will be there. Never came. I called back today. The gentlemen said, "You should have called. We would’ve came out." I said, "Yes that’s what they told me mother several times." I’m so upset. Not a reliable company. Beware. Go somewhere else.

Republic Services has been nothing but a nightmare. Without proper communication, they’ve jacked up my rates by 300% year-over-year while quietly pulling money through automatic direct debit. That’s outrageous. On top of that, they lock you into a shady 3-year contract that automatically renews for another 3 years unless you somehow catch it at exactly the right time. It’s designed to trap you. The lack of transparency, the price gouging, and the awful contract terms make this company feel like a scam. Avoid at all costs — there are better, more honest waste services out there. Try Waste Management instead.

Republic Services customer service department is the worst. Not only do they talk down to you and act like you don't have a brain in your head. They're also condescending and rude. If I had any other choice for trash pickup it would be whoever other than Republic Services. Maybe transfer your customer service department to Taiwan. Because the American call center is worthless.

Unreliable pick ups and last minute announcement of delays. Cost rises unexpectedly and often. Charge the same as a 3 month service fee to pick up their trash cans when cancelled. They are a joke. I would not recommend this company.

Worst customer service and worst company ever from city of Renton. Repeated Missed Pickups - Poor Customer Service have had an ongoing issue with Republic Services at city of Renton WA, Despite paying for reliable weekly pickup, our trash and recycling have been missed on multiple occasions. Because They're on strike and I didn't receive any bills last month and they charged me late fee called with no help.

I called about a confusion I had with my end of service. The customer service lady was extremely polite and “helpful”. I then got a call from I believe the local branch manager or something with the complete opposite tone. I know people taking customer service calls get penalized if their survey satisfaction marks aren’t high. This leaves the local workers having to pick up slack. I would’ve paid for an extra pick up as I said in the phone call. I was told “I’ll listen to the call log.” Ok you do that as I never said I was told wrong information. This company needs to just pay people correctly instead of this survey bs.

Updated on 10/21/2025: I reached out as requested by Republic Services and they responded with a generic response and complete ignore the new billing issue I address. My rating will remain at 1 star as before.

I found out I was paying $275 a quarter. My neighbor with Kimble is paying $71 a quarter. I called customer service and they said they can lower my rate to $133 a quarter but could not match Kimble. I was mad because if I could have been paying 133 a quarter for the last 15 years instead of the $275, why didn't they notify me? I have been a customer since 2010. So when I said I wanted to cx, they charged me a $40 fee (which they would not waive) and I have to pay to the end of the month. I'm going to walk my allotment, and anyone with a Republic trash can, I'm knocking on the door and telling them to switch.

Republic has zero business servicing customers that are not businesses. Maybe stick to just dumpsters. When I called customer services to figure out why suddenly they haven’t been picking up all trash cans at my dwelling, I was met with several different reasons. Reason number one was: “it’s because it shows in your billing that you are only renting one can from us.” Which is bullshit because I had been grandfathered in from the company they bought out. They had been picking up all cans for the last 5 years. What’s amusing is they never came out to replace the old can with the old company’s name.

This is the 3rd week in a row that my yard waste has not been picked up despite multiple calls and promises of pick up. No one cares, no manager will ever call you back. In the past year and a half, my records show 20 missed pick ups. If we could use someone else we would. Would not recommend if you are considering using this company.

Week 5 of trying to get my broken trash can replaced. Multiple online submissions, multiple phone calls. Multiple promised dates to be picked up ..only to be broken. Customer service repeats the same promise and we're not given any options. Meanwhile our garbage piles up.

As residential customer I have ordered large (40 cubic yards) temporary service dumpsters from Republic Services in the past and been very satisfied with their services, but no longer. In this instance, my order went in more than a month ago for a 40 cubic yard dumpster delivered to my home address. Republic accepted and processed CC payment online more than a month ago. On the delivery date last week a local representative of Republic hemmed and hawed all day before telling me they couldn't negotiate our driveway. A human being in Republic's customer service was impossible to reach by telephone at any point. And any phone number for contacting a local office representative is carefully hidden from the customer. After the delivery team declined delivery, I immediately asked for a full refund.

Very unreliable and unprofessional. 2 months straight of missed pickups. Still get charged for overages. 2 months of leaving voicemails for reps and supervisors, their phones go right to voicemail. No return calls. Holiday weekend, missed pickup on a Friday, no pickup on Saturday. They're closed on Monday, so we have to wait until Tuesday. With no communication.

This company has to be the worst in the area. They are only consistent with not picking up your trash. Republic Services consumers in our development are the only residents who have to wait weeks at a time for our trash and recycle to be collected. This is the norm. They always have a multitude of excuses when you call and basically gaslight their consumers. They have the most fees for things that the customer should not be paying for. This week was the last straw for my household. We have given them chance after chance to do better. We are moving. If you want your trash and recycle picked up weekly like you pay for, then stay far away from this company.

Republic Services is one of the most disrespectful companies I’ve experienced first hand. Eight years in of service & the only reason we stay is for the price. Aside from that, they are unreliable. Numerous missed pick ups, with ‘no-shows’ on the return pick ups promised by customer service. Constantly receiving messages at the end of the day informing they’re short on drivers, so “we’ll pick up any extra next week”. My biggest complaint however is the fact that for some reason, my neighborhood somehow got scheduled for “the middle of the night route” and they come clanking, banging, screeching, squealing, flashing and beeping anywhere between 3-4:30 AM.

Our trash guy Raymond ** does an amazing job, always on time, doesn’t make a lot of noise and seems to be very friendly, he is a very efficient and professional driver, always seems to be in a good mood and loves what he does.

Republic Services broke the wheels on my bin. They didn't report the damage. I reported damage. Told it would be replaced the following week. They replaced the good bin, not the broken bin. I called back several times and was told it would be replaced immediately. I saw the replaced truck come by but they didn't replace the bin. It has been three weeks and I am being told it'll take another week before it can be replaced. I spoke to Manager who indicated it cannot be replaced for another week. This is poor service and the company is one forced to our subdivision by recycling law so I cannot change and have no control. Incompetent Republic Services office staff, management and replacement personnel!

This is by far the worst trust service I’ve ever dealt with. If you wanna save yourself a huge headache do not get these people. They are horrible. They will overcharge you. I was on the phone with them for 48 hours over the summer. They’re not accredited through the Better Business Bureau. They have gone to court multiple times run for the hills. That is all I can say.

My trash has been sitting at the end of my drive for 3 weeks now. I call and they guarantee pickup the next day but it never happens. This company has one job and they can’t do it! Run, don’t walk someplace else.

In one year, trash collection cost has gone up 500%, as they now deem my property a business, house and 4 units. I had negotiated a price, and they backed out of that in 4 months. I am paying over $7600 a year for trash pickup, used to be $1200. I feel I am being ripped off, with no other recourse.

For five years, I have been dealing with this trash company. Yesterday, August 17, 2025 I was told that my trash couldn’t be picked up because my cans were too full then to come to find out that they’re saying that I was only supposed to have one can even though we ordered three cans five years ago. They are now recharging me. Then young Lady tells me that it would be $17.96 for them to come and pick it up even though they didn’t pick it up on the Monday that they were supposed to. Had to speak to multiple representation then the young lady tells me, "Oh no ma’am we can’t pick your trash up. You’d have to wait until Monday," even though I was just told by another representation that they can pick it up today and they couldn’t. I have been hung up on. I have been really talked to by a young man. This coming clearly is not caring about their customer needs on top of paying my bills on time.

I have had Republic for 2 years. They constantly do not pick up all the trash. I have tried to cancel they will not not pick up the phone. Chat states they can't cancel it. At this point I'm not paying.

Republic Services bought out our former trash service and they have been horrible. In the years we had service with the other company, I had a few missed pick-ups over decades of service and I have already had at least twice the amount of missed pick-ups with Republic in a short time. Our neighborhood has cans out that were again missed two days ago. They are a joke and expensive. It is a health issue when trash sits in the hot 100 degree sun over the weekend on the highway, and it is a very bad visual for their company. Because our pick-up day is Friday, I can only surmise that the crews have to stop working when they hit their 40hr workweek. It is NOT ok to keep billing us for unfulfilled service.

Republic bought out the previous trash company I had. Prices went to ridiculous amounts, with no added value. But what's horrible is that they charged me $60 to pick up my trash can!!! Which was not mentioned at all. Did I have an option to keep the can? I'm guessing not. So I called to reverse this ridiculous fee, and was informed they have to go through the process of listening to the call to make sure I wasn't informed. What kind of business does that? A crappy one that will never see a dime from me again.

Absolutely awful experience. Signed up with Republic when we bought our home on July 2, 2025. There was immediate confusion over how much the bill was actually going to be. I saw one rate online, the person I talked to on the phone quoted a different amount and said she couldn't match the online price. I went ahead with "service" and received the wrong-size trash container. This was eventually replaced. Republic then missed 5 out of 7 pickups at my home. We had trash piling up for days at a new home.

Deserves zero stars. This company bought out Gallegos and they are absolutely terrible. Gallegos was excellent. The nicest customer service and low prices. Republic pretty much missed our weekly pickups twice a month and when we cancelled had to call them numerous times to pick up bins. Took 2 weeks for them to get their lousy bins. This company isn’t worth a shit and charges so much more. I can’t believe they haven’t been out of business. And I see they give the same canned response to all the bad reviews. Clearly they don’t give a shit

They were good when they started, but are just awful now. I cancelled service after they broke one can and spilled the other without cleaning. They are supposed to pick up the cans after cancellation, but have missed 4 pickups so far and are trying to charge me for the missing cans. Stay far away from them.

This place is a joke. I’m disabled and have door service meaning the driver is supposed to stop, get my can, empty it and put it back. I CONSTANTLY have to call and complain. I was told I could go online and schedule a missed pickup. Guess what? Tried that also, never got picked up. Every person I talk to apologizes, say that they will “escalate” this matter to upper management and someone will call me. I’ve been “escalated” so many times I should be talking to God by now. Most of the time I get the response that it must be a different driver. Shouldn’t matter. Every driver should have a list of who has door service on their truck. I’m retired but have better things to do than to be on the phone trying to get a simple matter resolved. They can’t even take the previous owner’s contact number off the account and I’ve been living here for 11 months. Pitiful.

You have a schedule for large item pickup and they never show up. Sad very sad. Especially when you're disabled and you follow their rules and they can't even follow their own. Don't waste your time with these people.

I have had the worst experience trying to replace my trash bins that were broken by them. It’s been several times I have tried to replace them, the first two times I just put them back inside my property. This time I did follow up and it’s been a whole month trying to get them replaced. They keep on postponing and closing my case saying it’s been delivered and then they said they’re out of stock. I had heard horrible stories but didn’t believe it until now.

I think Republic Trash Services is a decent residential pickup, they do miss a pickup say once in a 3 month period. Times for pickups are all over the place say from mid morning to mid afternoon. My primary gripe is the recent fairly large unannounced tri monthly increase of 15%+. If someone is on a fixed income or struggling to pay other necessary bills mortgage, utilities, insurance, kids schooling, etc., this was an unpleasant surprise esp. beginning of August 2025. I can still recommend their services, but buyer beware of this practice. The CEO makes almost 9 million this year (other big wigs probably take home a good salary) gas prices have dropped, disposal may have gone up, but they need to internally look at cost cutting, not always the consumers to foot their 'wasteful' spending imo.

Republic Services skipped our pick up on Friday, but they picked up the neighbors across the street neighbors next-door all down the street. Called Friday no reason for not picking it up. Just a simply Said they’ll be back around to pick it up truck still in the area, no one showed up, Called back no one showing up. No one showed up Saturday. Called Monday they said someone will be out before 6 PM Monday. No one showed up. Called Tuesday and explained that our trash is overflowing and even fell over and it’s in the street. Talked to a supervisor by the name of Pedro who did not care at all. Had no sense of customer service experience or relationships. He kept repeating that “we are short of workers and we may not have someone that can be out”, but they didn’t say that Friday nor did they say that Monday. Don’t waste your money paying for this service. Please use another service. This place is no good. They are trash.

I would absolutely not recommend this company for any services. 1. The representatives are not knowledgeable and will say anything they can on sales calls to get your business. 2. They give the runaround and will not escalate issues that have potential to damage the relationship. 3. I challenge an attorney or regulatory agency to review their contract process for ambiguity, ethics and overall legal standard.

From day one Republic has done nothing but over promise and under deliver on service. Their pricing is purposely vague and always ends up being more than promised. After calling about the driver’s leaving our cans in the road multiple times they still did so consistently. After we moved they owed us a credit and still found a way to take that from us and leave us with owing them a balance. I can see now why they had a net profit of over 500 million for the second quarter of 2025 alone! I thought other waste removal companies were bad, but Republic stands alone as the worst experience we have ever had. I would give them a negative minus 5 stars if possible and never plan to do business with them again.

This company is too expensive. You can't cancel online. They took money out of my account after canceling and I didn't even have auto pay on. Then they charge a fee to pick up your can. Rates kept going up a lot. More expensive than other Trash companies.. Have to wait on hold a long time to talk to somebody.

Republic's customer service is abysmal. They have missed recycle and trash pickup at Turtle Creek condos clubhouse and several homes in the complex. Tuesday is trash/recycle day, they missed us. I have called 3 times to get it picked up and they say they will and never show. Wonder how they would like it if we just didn't pay our bill. They are horrible.

I want to preface this review by saying this is entirely about Republic Services’ underhanded business practices and does not reflect on their route drivers who have generally been reliable. I know this list is long, but in three years they’ve accumulated a lot of reasons to avoid doing business with them, such as:

I called about missed pickup for recycling and they lie to me about a mechanical problem with truck. The recycling is suppose be on Thurs and can even has recycling stickers on it and they come out on Friday a day late and pick up every one on my street minus mine that has been out since Thurs and this is suppose to be a mechanical problem with truck? Morrisville Borough pays for trash service included with paying taxes and why should customer have to pay 60.00 each for Republic Services residential trash and recycling trash cans?

I'm disappointed. I'm wasting my time submitting this review. Over the last two years Republic Services has missed several pickups. Today there was a large dumpster parked in front of my house and our trash cans were taken. On a Friday evening I have no way of contacting Republic Services to report the issue. It's possible I will have to wait till Monday once their call center is open again.

This is the worst company ever. They kept increasing prices constantly. Then when I wanted to cancel their service they wanted to drop my bill from 198.00 to 130.00. I still wanted to cancel due to their constant increases. Then they even charge you a 123.00 bill to cancel services. Ridiculous. No wonder they have lawsuits against them

Easily the worst experience ever trying to get some cans picked up several times. System always down, would not pick up when I finally got a date and left three empty cans picked up because the previous owners used Republic. I finally gave their cans away for free because I was sick of them sitting at my house.

When they do pick up our Condominiums two recycle bins, they are good but we have ongoing inconsistencies in it not being picked up. When reporting the problem they always either deliberately lie or rely on their incorrect records and state that they show it was picked up on such and such a date. We have security cameras to document that no such pickups have occurred and now it has been well over a week since error recycle bins were picked up and trash is overflowing even though it's scheduled every Monday and Friday.

I have just cancelled my service after 15 years. They have increased my bill by over 22% again. I called previously when they did this and miraculously it went down to 172.99. I am just tired of having to call them every time they increase the bill. The charge for removing my containers came to 126.43. $44.00 per container for removal, 18.73% the Department of Energy rate charged. 18.0% transportation charges, 9.75% state tax all for the removal of two containers they charged me. The total cost for removing two containers is $126.43. Granted the new garbage company is $45 per month and I will recover those costs quite quickly. They literally rake you over the coals at Republic.

If I could give them no stars I would. First of all they were not picking up our trash or our neighbors. We got excuses from multiple people including a manager. We're promised 3 different times they would come back and pick it up. All three times they did not pick it up. I had just paid the bill prior. I then called customer service and canceled service and ask for my refund we just paid. It is around $131.00 since services were not being rendered. It has been a month and we still have not gotten a refund. It has not been refunded to my card and no check has been sent either. Got a letter that we're refunding it but nothing else. Oh they did finally pick up the can days later than they said.

The price has more than doubled since they took over for Benfield in the Mooresville area and the service has gotten worse…some days they pick everything up including wood palates and some days they literally will throw them off to the side or on top of your bushes along with the trash cans…the price has increased and the service has gone down substantially…will be switching to a different company asap since these incidents have happened on more then 1 occasion….

Republic Trash Services has not picked up my trash since 7/24/2025. This is Monday, 8/4/25. I am a church that feeds 500 kids daily. I must have a regular pick-up. Paying over $500 a month. Also, they keep billing me the same amount even when there is no pickup.

Cannot recommend this company! Terrible service. Skipped pick-up dates. At present more than 2 weeks overdue. This is not acceptable. This so-called service is one we pay for and it is not dependable.

My pickup for garbage, household recycle, and garden recycle is on Tuesdays. Household and garden recycle were not picked up last Tuesday. Called customer service Wednesday morning to request pickup. No joy. Called again Friday Morning. Now it’s Friday night and household recycle can is still full and setting in the street as is my neighbor's recycle. Customer service is worthless.

I’m very disappointed with the recycling pickup service in Davenport. My recycling was missed not once, but twice in a row. After the first missed pickup, I called customer service, spoke politely with a representative, and was told a special pickup would be scheduled for the next day. I followed all the rules — bin in the correct spot, recyclables sorted, not overflowing.

Possibly the worst company of all time! Fine print says it was a 3 year agreement. No mention of this anywhere. I've been a customer for 5 years. They let me know now that not only is it a 3 year agreement, it auto renews every 3 years for 3 additional years. What kind of homeowner signs a trash contract for 3 years. The reason I was canceling is they charge 60$ every time the lid of my dumpster doesn't close. They charged me coverages of 1000 over the last 9 months. They should be in prison.

Possibly the worst company I have ever dealt with. We decided to cancel their services due to frequently missed service, high prices, and sometimes picking up by mixing trash, recyclables, and yard waste in one truck. It’s incredibly hard to contact customer services, you always get the “high volume” message and can expect to wait as long as an hour plus. The people working the service lines were always cheerful and helpful in placing an internal request to solve your problems. Unfortunately, the company is not good at following through.

I don’t normally have an issue with this company, however a few months back they kept taking payments out of my account and it continued to put me in the negative. I was only able to fix the situation by taking the auto pay completely off and just continuing to make payments myself. This morning the garbage man trashed my front yard and left it looking bad. It’s too hot to be out here picking up my trash off the side of the road when it should have made it into the truck. I pay for the service, why am I doing the job?

Terrible, on the business side. They not only doubled the cost of trash curb side pick up without notification, but also included other fees which brought what was promised to be around $35 monthly fee to over $100. Also, when I tried to call after business hours, the voicemail system hung up after I pressed 2 to leave a voicemail. Oh, and wanna cancel it? That's $40 so they can pick up an empty can that already had a fee when we started the service to have it delivered. Are you kidding?

I received my new invoice 7/18/25, it stated that my bill was $131.44 (WAS $101.12 a month). So because of the pricing increase/hard to contact/and a 3 year contract end/and no follow up from account manager, I started looking around. I found a Local company, that was cheaper with "No contracts-surcharges-fuel charges, and they only raise 3% every January" and it's all up front, sounded great, and they were local! So, On 7/22/25 I called to cancel my service, Cierra emailed me the forms, I filled them out, and was told our account manager Lauri would call us.

Republic Services is a horrible company and takes advantage of their customers. I've been their customer for several years in Manitou Springs, CO because we aren't given a choice in our trash service and are required to use a single service for the whole town. In June, I temporarily moved out of the area and needed to put my trash/recycling service on seasonal hold.