Republic Services Reviews

I wish I could give less than 1 star because they are the absolute worst company I’ve ever dealt with. My trash wasn’t picked up Monday and when I called Tuesday I was told by a supervisor who contacted me that it was an oversight and she assured me someone would pick it up Wednesday. Today is Thursday night and my trash still hasn’t been picked up. When you’re paying a company to provide a service, it shouldn’t be unreasonable to expect the service to be done. I wouldn’t recommend this company to anyone.

Put a bed out, took the mattress, left the box spring so it will just sit on the curb for another week as it gets covered in snow. Completely moronic. Worst garbage company I’ve ever had. One big item a week so two weeks to get rid of my son's bed. But they will leave garbage in the cans and not follow their contract with us.

Requested bulk pick up services for two items to dispose of. Paid deposit fee when initially scheduling this. Brought these items to where I've historically brought them, and were not picked up. I was told I did not bring these to the right spot. Rescheduled pickup, and admittedly missed the second pickup. However, no attempt was made on the Company's side to rescheduled. I have been charged for the service as well as disposal fees. To get the items picked up I would need to be charged again. Absolutely horrendous service.

They run a borderline racketeering business and will be very shady. I reached out after they raised my bill from $35 per month to $45 per month. For reference, that's $420-$540 per year. I also had contacted the only local owned company left for pricing. Republic offered to match my previous billing of $35 per month. Although that would have been fine, the quote I received from the other company was $30 per month or $350 per year. I told Republic their competitor's pricing and they immediately offered me $25 per month. So for the last 2 years I've been getting screwed at $35 per month. I declined their offer and switched to the other company. Under their policy, they charge $100 to pick up THEIR trash cans, because when I told them I will keep the cans for that price they refused and said they own the cans and I would be forced to pay because there was nowhere local I could drop them off at.

I can’t in good conscience recommend this service to anyone. I was forced into this service after my local town passed ordinance for an exclusive deal, close after RS bought out the locally owned service I used previously. Rates keep going up randomly, service is wildly inconsistent. They refuse to pick up anything that’s not in one of ‘their bins’, consistently just spray trash up and down the street. I have an identical bin that they’ve refused to pick up. Customer service said they’d crush it with the truck if they tried, it’s the same mfg and model other than the color code as they use. My bin is black instead of blue, and they’ve crushed my RS issued blue one anyways, the wheels aren’t falling off, I guess the benefit is it doesn’t trap water.

Skipped pick up of trash due to snow. No call made for delay due to weather. No communication at all. Other trash companies picked up our neighbor's trash same week. Called for pick up this week. Denied. Requested credit. Denied. If other services can get pick up there is no reason this one can’t. They show no mercy if you are a minute late on bill.

If I could give "0" stars, I would! This has been the most difficult company to deal with. We have had a small dumpster for years, a 2 cubic yard to be exact. The bill went up to $328 per month. I have tried to cancel for weeks. You will be on hold for no less than 55 minutes. They always say that someone else needs to call you back, you never speak to the person that can help you. Needless to say, THEY NEVER CALL YOU BACK!! I've tried calling the corporate office and get the same thing. I JUST WANT TO CANCEL THIS OVERPRICED DUMPSTER SERVICE. If I cannot get anyone today, I will contact the local news in Baton Rouge as well as the insurance commissioner. I will contact ANYONE THAT WILL LISTEN!!!!

I have been with Republic for 7 years. They missed multiple pickups due to weather but that certainly can happen. They were just fine as a service. When talking to other neighbors it turns out after all this time my cost compared to other companies was more then double of other carriers. I decided I had had enough after another missed pickup and left for another service.

I'd give zero stars if I could. They do a price creep with every bill charging more and more for random fees and services. They charge a hefty pickup fee to cancel your service with them. If the winds blows your container over, they will leave it behind. When you go on to request a missed pickup service, they ignore it completely and wait until your next scheduled pickup day. Which means your cans sit out on the street for at least an entire week (biweekly service in my case so it'd sit for two weeks). This often leads to people carelessly throwing loose trash in your bins which wind up needing to be cleaned when they spill coffee or something everywhere in the bin. Wouldn’t be a problem if the sanitation company would do its job in the first place.

Terrible and unreliable trash/recycling pickup for residential customers. If you have a choice in this do not choose them. Horrible. Trash and recycling pile up waiting for them to pick up on schedule. There are instances that hamper service such as inclement weather but this should be pushed back 1-2 days only not an entire week without updates to when the service will become available.

Worst company ever. When I started I had trash and recycling for under $100 and it’s been going up and up ever since. This time they wanted $200. I just canceled. The girl on the phone said they could lower my bill to 120. I said no thank you just for them to raise it again next billing period. NEVER TRUST THEM!

Absolutely terrible service and questionable billing practices. Republic Waste missed BOTH my trash and recycling pickups 4 times in just 6 weeks. When they finally showed up, they charged me a surcharge for having extra bins (which were only full because of THEIR missed pickups!). The surcharge was actually higher than the credit they gave for missing the previous services.

We had planned to temporarily stop service, planning to resume in 4-5 months. Their driver had left us an unrequested Republic Services blue bin and no receipt or fee for it. Simply dropped it off. We were due one final paid pickup and used that to return the blue bin we had never requested. Today, our last paid service day, the Republic driver emptied their Republic bin next to our driveway of all the refuse that was in it, took their blue Republic Services can and left. Offensive but more importantly, it reflects the mind-set of Republic Customer Services and their employees. Trash service by a trash company, in more ways than one. Expect nothing less.

Another bad review. Contacted after snow and informed we wouldn't have pickup this week, our can is full and we were told we'd be charged for an additional pickup as if it was our fault. This was the final straw, as service has declined since they bought out our local service. Upon contacting them to cancel I was told my billing cycle would continue for a month even though my bill was due in two days. Was told I would receive a fee for them to come pick up the container even though I was willing to drop it off at the local spot, then was told I would have to wait 4 weeks for them to pick it up. Very rude staff that have no concern for their customers. Overcharge users every chance they get or find any way to squeeze everything they can out of people.

I would give zero stars if possible. I have had bulk yard waste and requested pickup for 8 weeks. The answering staff actually lie about having a manager contact me. They assure me somebody will be out within three days. This hasn’t happened obviously and it continually gets brushed off until I call again and get a totally new person to speak with. I have never written a bad review but want everyone to know this is the worst business I have ever dealt with. Avoid them at all costs. I don’t know how they continue to have customers. TERRIBLE!

They are running an illegal monopoly. They bought every single other weekly trash removal service in our area and own all the landfills. Now they can charge whatever they want, and there is nothing we can do about it.

Our trash and others on our road and adjacent roads have not been picked up in almost two weeks. No one on our road was notified that there would be no pick up. This isn't the first time Republic Services has done this and several neighbors I've spoken with have said they're looking for other options. There's just no excuse for this.

I did not have a choice to have this company since my trash service was already set up through my rental agency. However, since my home is the only one in this neighborhood that uses this service I have been often been overlooked and have been given excuses of why my trash has not been picked up. Most recently, my trash was not picked up on Monday which is my regular pickup day. I was told by customer service and was even sent a text message saying that I would have my trash picked up on Thursday since it was missed on Monday. Yet the local office called me to say that they would not be able to pick up my trash until the next Monday. Local office also claimed that the truck was in my area at 3 pm and their GPS shows proof on the day I was supposed to have had my trash picked up.

A lot of money just to sign up with them. Only to get emails weekly stating service will be late again. Just canceled and they want to charge almost $90.00 to pick up the cans? They are your cans. It should be free. Price keeps increasing with no notice.

Worst trash company! They pick up one week and skip 3 and you call about missed pick up they come pick up just to skip 3 weeks again. Horrible company. I had to track down a truck just to get them to pick up my trash.

It is impossible to get them to get them to follow thru with any agreement and they routinely fail to pick up trash. They routinely buy out local competitors and force the customers to switch to them. They also claim that no matter what you are locked into a 3 year contract regardless of if there ever was a contract. Keep in mind they also refuse to send said contract to prove it exists because even if such imaginary document were to exist they doubtlessly have been not following it.

Have been with them for over 5 years for a commercial property. First 2 years around $130 a month then jumped to $180 a month for 2 years and this last year $260-350 per month. Now the last 3 months have been $426, $424 and $533.... They say it is new AI software that takes pictures and is charging for overages. I found out that it's 3 year contracts that autorenew and to cancel you can only cancel 60 days prior to the renewal date. Then they will have a bunch of fees to pick up.... I got a few other quotes for the same service for $140 per month. I will be canceling as soon as I get to the 60 days from my renewal. I don't care what it cost me. I do not want to do business with a company like this.... Shame on them.

Sorry company. They did not pick up anyone's trash yesterday on Monday. So now we have to wait until Thursday. Wow, this business sucks. They just pick up trash whenever they feel like it. My trash is so full and now we have to wait again.

When I enrolled with Republic, my bill was $75 quarterly. We didn’t get off on the best of terms because they were a week late delivering my receptacle thus getting paid for a week they didn’t pick up my trash. A refund was not allowed. I contemplated canceling but continued using their service. Now my bill is double what it was three years when I began… It’s almost $12 per week which is nonrefundable if they don’t pick up your trash. Most in my neighborhood have switched to a different service which I will likely also do but it’s upsetting that Republic charges such a ridiculous fee to pick up their receptacle. So glad I did not get two or three as I had originally planned to do.

I sent in a letter outlining my cancellation date for their service. I got a phone call from Republic telling me that I cannot cancel via written statement, that I had to call them. So I told her I wanted to cancel. She argued and argued with me then did not cancel me. Imagine when I got a phone call from Republic telling me I owed them money and was past due. I had Blackowiak, bought out by Randy's then bought out by Republic for my garbage service. I never signed a contract with any of these 3 companies, yet Republic kept telling me I was contractually obligated to pay for extra month and to remove Randy's bin. I dropped the bin off myself at a Republic location (even though I was told I HAD to pay them money I never signed up for to remove it themselves). I keep getting calls telling me I owe money. I do not. These people are just about as bad as Dishnet to get rid of. Garbagemen were great, company sucks.

I recently contacted Republic Services after noticing Another significant rate increase. The customer service rep I spoke with presented was rigid, and could not reasonably justify why my bill increased 30.00, quarterly, over the past year. It comes across as price gouging, and as some who's been a loyal customer throughout the years, can no longer tolerate a company that raises prices excessively. I am now in the process of exploring other options.

I would not recommend doing business with this company. We moved locations and gave them notice and was assured our container would be picked up and the account closed. 4 months later, they are still charging us the monthly fee, plus picking up even though we are no longer there and despite having talked with representatives that assured us the account would be closed. They are treating it like a mortgage contract that you have to go through hoops to get closed. It's insane. I do not recommend this company.

This is by far the worst waste service in West Michigan. Use Granger if you can. Unfortunately Sheridan, Michigan has a contract with this horrible company. So I don't have a choice. Do not recommend.

Worst company I’ve ever bought services from. Every year they raise prices and I have to threaten them and then they lower the price again. Finally got tired of the games and canceled. Now they are trying to charge me over 300.00 for breach of contract that they renewed on their own. Very dishonest way of doing business and trying to form a monopoly and putting others out of business. If you are looking for a good garbage company keep looking and find any other company that they haven’t put out of business.

So much wrong with this company! First I was told I would get billed quarterly which they did not...they took my garbage container a week after I hit 2 months with the company...they did credit me 20 credits for taking my container a month early...Just paid my next quarterly payment and was supposed to receive it the next pick up day and never received it...now I'm playing phone tag with the representatives. DO NOT go with this company if you can avoid it...try anything else but Republic Services.

I have been a loyal customer of Republic Services for over 19 years (this location 9 years and other state 10 years), as it is the only company serving my business location. I am deeply disappointed with how my recent cancellation request has been handled. My latest contract was signed in 2022, and I specifically requested a one-year term due to plans to sell my business. My efforts to cancel the service have been prolonged and stressful, stretching over four months. Though I was assured that the dumpster would be removed by 11/30/24 during a call in October, this did not happen, and I continue to receive bills. I was out of the country and unaware of these ongoing charges. My recent bill has more than doubled. This significant increase in my billing amount is unacceptable.

If I could give these vile poachers 0 stars, I would. Costs have steadily risen while quality of service has gone steadily downhill. Now they're telling me I need to shell out $30 to ditch them? You know, I can actually afford $30. It's the principle. I asked them how long I've been with them, and they told me since 1998. No doubt because they purchased other companies I was with in an effort to form a monopoly. Do yourself a favor, if you're an able bodied individual without a ton of trash/recyclables, see if you can drop it off at the local landfill on your own. That's what I'll be doing. I'm done with these poachers.

I had them servicing 2 addresses for me since 2016. Always issues picking up the trash on the scheduled bi weekly day. The last scheduled one was not done. And they never bother to tell us. So, I called. They said the driver needed the driveway to be salted and that they will pick it today. We still put salt down even though it's 53 degrees in Cleveland. They never showed up today. We called again. Now, they are saying it will be tomorrow! Knowing them tomorrow may never come. I am so sick of their customer service level. It's like they don't care.

Every quarter Rebuplic raised our bill significantly. They say they will reduce their rate if you want to cancel with them and go with a cheaper competitor, but the next quarter it is right back to where it started. Then when I called to cancel, they are charging $45 to come pick up the can. Absolutely greedy company. I would not trust them to do what's best for their customers.

Contacted by service provider and explained unexpected charges. Apparently these are container delivery fees that are 1 time only.

Bought a house and signed up for their service. I was told this was the only service available. $50 to deliver containers and $130 to remove them a month later. Garbage is picked up at my location before 6 am (while I am working). If I put the trash out the night before it gets blown over. Costs $83 per month and I have spent countless hours playing phone tag on missed pickups, etc. Switch to the other provider for $33 a month. Should have done my research. They come late too.

Will not let you cancel service. We are selling our house and they are not letting us cancel. Horrible Customer service, just give you the runaround. I am NOT paying for the next owner's trash service.

Crazy long wait time to call about anything. Their website is also lacking any abilities except to pay your bill. Beware if you schedule a dumpster and they can't leave it in the place you planned you will be charged $200 for a dry run just for bringing the dumpster and taking it back to their facility. I was told that was in the fine print of the contract and nothing was attempted to lower the cost.

Cancel my services for no good reason, we paid our bill on time every time. They would skip a week here and there and let our trash build up. I been with this company over 10 years and they took my bin without even saying anything. I called them and they canceled my services.

Have had this service for 4 years. During that time, prices have doubled. Customer service is always kind, but their policies do not allow them to actually do anything to help. Finally canceled today and was told I'll be charged an exorbitant fee for cleaning the containers. Absolutely ridiculous pricing and taking advantage of customers who have no other options.

REPUBLIC PICKS OUR TRASH UP. ABOUT HALF THE TIME MAYBE 60 percent they always have an excuse. My trash is literally 2 foot off the white line, on main road, if a driver can’t see it, they shouldn’t be a driver. Need to be compensating people's bill. LAST WEEK THE WHOLE ONE SIDE OF THE KINGWOOD PIKE THEY LEFT. Now have double the trash and they’ll probably miss it again. Sad what we have to pay for to get screwed over 40 percent of the time. They should only be paid 60 percent for never doing a decent job. Guys that work on truck and drivers have always been really good guys. Call office and you're met with attitude AND RUDENESS TO PUT IT NICELY. Get the run around excuses probably just missed it or didn’t see it. They Left the whole one side of Kingwood Pike week after Thanksgiving. Nice. Going from Preston County down to Morgantown would be right side. Wouldn’t expect anymore when call. It’s a joke mostly.

I have had Republic for years and I couldn't switch due to no other options until recently. I'm now paying much less for the same service elsewhere. They regularly miss pick ups and when you call in they tell you there is nothing that they can do you have to wait until your next pick up. On the rare occasion they "say" they will actually do something they say they will put a note on your driver's records to escalate a pick up the next day, and they still do not show up until your next scheduled trash day. Customer service is extremely unhelpful and never credit your account. All of this chaos for rates to keep increasing. EXPENSIVE, UNRELIABLE, AND UNPROFESSIONAL.

Republic Services are scum! Put liens on my house for a few hundred dollars and the liens are more than the amount I owe!! This is money that was owed a few years ago and wasn’t brought to my attention. I am on Social Security too!

Republic Services screwed me big time. I had my account set to Auto Pay (when I checked my account it had been set up already), they didn’t take out the last 4 MONTHS of payments and refused to pick up trash, so I had to pay a 4 month bill even though it was supposed to do everything automatically.

We live in a development in the eastern suburbs of Cleveland. The recyclables are to be picked up on Mondays. Monday 12/2- no pick-up and no notices or communications; Multiple calls from several people to customer service and we were told pick up would be on Tuesday 12/3. Tuesday 12/3; no pick up and no communications; Wednesday 12/4 customer service indicated it would be escalated internally and resolved and we would have pick up by end of day Wednesday. No pick up occurred. The exact same process Thursday-same result; Called again Friday am 12/ 6 and customer service promised pick up by end of day and offered no explanations etc.; It's now Saturday the 7th and still no pick up and no communications. Reprehensible. Absolutely inexcusable service. A disservice to the community.

WORST SERVICE EVER. I signed up with them about a month ago. They’ve failed to pick up my trash EVERY WEEK. I have to call and schedule a missed pick up every time. Calling today to cancel my service.

Don’t have extra yard waste often. So I just found out they expect us to afford biodegradable giant bags for yard waste. So they are also causing excess yard waste to chill and be a fire hazard. They made it this way and our cost hasn’t gone down to be able to afford all the extra supplies THEY are telling us we have to use. Just take my green waste. Or lower cost so we can afford the supplies that are insisted on.

Please if there's another option let me know. I have had issues for roughly 1 full year total of the 5 years I've been a customer. They hardly keep schedule. They never keep appointments/drop off/pick up. They do not reimburse you. This is currently the only trash choice I know of considering Antioch's air/burn policy.

I am happy to report that Susan from Republic was able to straighten out the bill that I received from Republic, stating that I owed money (which I did not) after selling our house. Thank you Susan for taking care of this, I truly appreciate it. I have upgraded my review because of Susan from 1 star to 5 stars.

When I bought my house the Republic Service cans were already there (Blue and Green). Now that I have cancelled the service they are charging me $55 per can ($110) for the cans be removed from my property.. I did not have them delivered to my house, one of the previous owners did. The previous owner needs to pay this fee, not me. On top of all that, I should be reimbursed for all the days that garbage removal was cancelled over the years of service.

Republic Services is the absolute worst waste pickup service ever. Bring back Waste Management. Waste Management is cheaper and they don't pull fast ones on you. Recently they changed their bulk pickup policies to only pick up furniture without informing the customers about this change. So, your typical bulk pick up. They won't do.

I recently moved into a new home off Sunrise and Craycroft. Almost weekly these guys are late or simply don’t pick it up. It seems like a pretty easy job, drive a truck on designated route and pick up all the containers. Am I missing something? Why do we pay for such lousy service? We had Waste Management and they were terrific, wish we had a choice.

Our trash was scheduled to be picked up on a Monday. It was missed, though our neighbor's was picked up. We have called 6 times and have been assured that it would be picked up. It is now Friday, and the can is still on the curb. The call center has apparently contacted the local General Manager, but the local office has still failed to pick it up.

This is the worst garbage company that you possibly could deal with. They often miss your trash pick-ups, and they conveniently make it impossible to reach a live person. I pay for a service that they can't even honor. This company is "TRASH" in the literal sense. I would stay far away from this company. Does not even deserve a star. FIND ANOTHER COMPANY, THEIR SERVICE IS AWFUL.

This company offers an annual cost for services, then claims that it is not an annual contract so that they can charge for "changes in rates" at their discretion. I was with this company for approximately eight years. Then last year I paid the annual premium, only to have an additional charge two months later and then an additional charge a month after that (Approximately $160). After contacting the Republic several times I was able to speak to a "manager" who agreed to credit me the additional charges. They never did. Then this year I paid the annual premium ($75 more than the previous year) in September and then received notice of an additional charge of $67 for December. When I went to cancel my "services", they informed me that I could not cancel until the end of the month and I would be charged until then.

I signed up on 11-5-2024, they took my deposit saying they will drop my container in the 12th. Never happened. When I call in I'm told it will be dropped off on the 14th although I made the call on the 15th. I was just told I will get the container on the 19th and if I have trash to leave the bags out for pick up?! Not doing that. I told them if I don't get the container on the 19th that I will cancel my account and ask for my deposit back. Such bad business...

They miss pick up days for at least one of my bins weekly or every other week. When I put in a request for missed pick up they never come back to pick it up or apologize. I don’t understand why my city contracts with this company when it has a terrible reputation. What am I paying for?

After leaving my review the company contacted me with an apology and got my trash picked up immediately. Hopefully I won't have any issues in the future and their service becomes better from this experience which would benefit all parties.

Just listened to my mom crying about how she got locked into a 3 year contract for her dumpster. The salesman told her that she could cancel any time. She went to cancel and was told that the only way for her to cancel is to pay the remaining 2 years. Absolutely ridiculous. Been trying for weeks to get a hold of someone who can help me cancel, but keep getting the run around. Can't believe that a company could be as cruel as this.

I would like to ask someone who knows how to solve this problem. I have a 3-year contract with the company, with 1 year left. I cannot cancel. The manager informed me that... I do not see where you called in on the 19th. I understand that you may want to cancel services, however, you are under a valid agreement. You will need to pay 6 months of invoicing, which is 1910.16 plus any outstanding billing which you do have outstanding charges on the account currently. Once the 1910.16 has been added to the account and paid. Removal of the container is scheduled. Container removal is your final invoice.

This is the worst company. Customer service is unexplainable and non-existent. They can't get anything done. I have ordered them to pick up old trash bins left by the old tenant. Weeks after weeks, call after call, nothing happened. WOW!

Found out I was paying double for my trash to be picked up than my neighbor. I was charged $135 per qtr for 1X per week trash removal and my neighbor pays $75/qtr for twoX per week same service. After calling Republic to have them try to rectify or keep me as a customer, the representative told me she could not even lower my rate $1 and then told me they will be charging me for an entire extra month that I do not need service and also a $45 pick up can fee!! Feel like I was taken advantage of for the past two years, not cool!!

This company absolutely sucks. They're always late. They never do what they say. Go somewhere else. They leave trash on street. Their drivers go way too fast. Their billing is always wrong. The people on the phone just could care less. They pay their people very poorly.

Horrific customer service. RS makes it almost impossible to cancel service. They create a loop of nonsensical “account management” communications that goes on for weeks in order to cancel service. They make it almost impossible to cancel service. They should be investigated and shut down!

I have called and called and called for two weeks straight and online request to pick up my yard waste and it still sits in my yard. This is happened before. They have never picked up my yard waste this whole year! Empty promises. It’s horrible! I should never have changed.

Updated on 12/15/2024: Issue was never resolved. They reply with apologies and advise to contact privately. But they don't keep up with the promise to solve the issue. This company is overpriced, with horrible service and customer service.

We were just switched to Republic Services. They have only picked up our recycling 1 time in 4 wks. Several calls have been made with empty promises. They have not come to get it, but they sure do promise it going to happen every time I call.

I would like to start out with “I will never recommend Republic services”. Here’s what happened on Monday my official pick up day. My yard waste was not picked up, so I called and talked to the representative on the phone and let them know. She said that they were not able to resend a truck out, but I would be on the road for the next day to pick up. That never happened. So I called on Tuesday and got the same response response and then on Wednesday, same response and then Thursday, and that’s when I contacted. White Bear Lake Township and spoke to a very nice lady name Riley and she put in to Republic services a complaint for me. Now we’re at Friday and still no response from Republic services at all.

Updated on 11/10/2024: Since my precious review was not published, I want to update the one-star review I gave Republic! This past week our garbage was not picked up on the appropriate day. The weather was fine, no discernible reason not to pick up our garbage. Called the next day and got the same horrible answers to WHY? I will not provide any positive reviews until we all get the service we pay for!!!!

This service has more than doubled in the 3 years I've used them. There are often weeks that they don't pick up the trash at all. And they have removed double payments from my account on 3 occasions. I called them to discontinue my service a month prior to the next billing cycle. They removed the payment anyway. I called about it. They informed me that I would have to pay 62.00 to have trash can picked up and then the remainder would be refunded back to my card on October 15th, 2024. It's now the 25th and no return of funds. I call to ask where it is. They now tell me they'll have to send a request for refund in the mail. I'll have to fill it out and mail it back then wait 6-8 weeks for a paper check. Definitely not a service I would recommend.

Republic Services keeps raising rates. If you cancel services they back charge you $50 per container to come and pick up their empty containers. If you refuse to pay the back charge they threaten to put a lien against your property. They do not tell you about back charge when you first agree to use their services.

We were paying 371.50 per 3 months. When I called to complain they said I had to call before I received my bill. I was stuck with that for 3 more months. They offered to lower it after that. I'm now paying 114.00 every 3 months with a different company, but Republic is charging me 129.15 to pick up their cans. A total rip off for consumers.

This corporation bought out our previous trash service. It has been a continuous battle with them. The service was poor. Some weeks didn’t even pick up trash so we canceled our service in JUNE 2024…. No balance remaining and they continue to send bills. They charged me after I canceled and ended up sending me a check to reimburse us and just today, received a phone call from them and a new balance!! For what?? I am so frustrated and disappointed in the integrity of this company. Also, there is no way you can actually speak to someone who actually has the authority to close the account or do anything for your account. Ridiculous.

Two weeks in a row they did not pick up our trash. This last week I was outside and saw them get everyone on the block and then they just rode past our house. Then I had to call and sit on hold to be told oh they would come get it tomorrow. They charge too much for service like this.

My garbage service was bought out from one company and sold to this one. I applied with my county for senior service and my garbage service was no charge in my county. After this company bought the old company they sent men to my address to pick up my can. I explained to them I was a senior and had the senior services for the garage pickup. The man was smoking a cigarette standing on my property in front of my sign that says (no smoking). I pointed to the sign. He laughed and stomped his cigarette out in my driveway. I told him, "You get off my property. My garbage can has been taken." I spoke to the people at my county about this. All my information was turn in to the new company. They were supposed to do follow the same services for seniors as the previous company they bought out before them.

Republic has terrible customer service. If you get service prepare for chronic billing issues and customer service reps that NEVER fix the problem. In the beginning, the excuses I was given was because of "a change in our system". Be prepared for "system changes" as often as the average person changes underwear. Twice I was told "We apologize, we put your information in wrong. We have everything fixed now" when in fact they didn't. They will not correct their mistakes and will treat you as you are their problem. The amount of time I have spent on hold and dealing with people from this company trying to fix this issue is ridiculous. I requested a phone call back from a member of management to resolve the issues and no surprise a return call was never recieved. Avoid working with this company, it will cost you more than the service you will receive.

The company offered a 3 year contract with decent rates, which I signed. Within 10 months the fees increased by about 25%-30% and then another 25-30% the following year - at least 50% increase total in less than 2 years! I looked around and discovered that other companies servicing my area charge fees that are about half of what I was paying Republic Services. In addition, the other companies' annual increase is no more than 8-10%. Furthermore, the contract stated that any changes in fees, other than due to their increased cost, need to be accepted by both parties. I requested the termination of the contract and was threatened with early termination charge, with is the average fees for the remaining of the contract. I see that the company's ratings are extremely poor and I clearly see why. Stay away from signing any contract with them!! I would look for other companies in your area if you do have that option!!

Do not use this service. They price gouge like crazy. I started paying $65. Which is reasonable. They now want me to pay $100!! They are not getting my money. I only have one bin. This is not right and not fair. They will just make up an excuse saying fuel expenses went up. Well guess what Republic, prices went down. They haven’t gone up. It’s been the same!

My trash and recycling are scheduled to be picked up every other Thursday. Regrettably this isn’t happening. The last 4 months I’ve had to call and let them know either trash and or recycling has not been picked up. I’m told it will be picked up the next day. But it’s not picked up the next day or the day after. I call again. If I’m lucky it will be picked up after the second call. I’ve asked to have this turned into a complaint. I’m then told that “someone” will call me but no one ever does. I’ve suggested maybe change the day if it’s better for them. I don’t know what to do at this point. Customer service people are nice enough but I feel they don’t have the ability to solve the problem. I’m really frustrated at this point and looking to change to another business that can deliver the services I’m paying for.

Terrible customer service. Was told I had to keep service. Required by my county. Bill goes up constantly. You can never get anyone to answer phone. Look at all the 1 star reviews. Over 1400 one star reviews compared to 30+ 5 star reviews.

I do not recommended this trash service. Not only is the customer service absolutely horrible, they raise their rates all the time without even telling you. I’ve been trying to cancel with them for almost a month now. I am still going back and forth with different account managers every day. Something you think would be so simple to do is almost an impossible task. Go with someone else if you can.

Worst waste company, I called today to verify that they pick up yard waste today (which I already knew they did). They gave me a run around about it being waste from hurricane and they gave me the number to the county and said I need to call them, so basically I pay them and do their job, got it. If I could give them zero stars I would.

We are in a rural area. In past years our trash was picked up all year. Then a few years ago winter service was discontinued. I am trying to determine what the schedule is for this fall/winter. My calls are now always routed to the call center. They cannot give me an answer. I need to be able to speak to someone at my local office in Ronan Montana to see what service is available and what the cutoff date is this year, if any. It is incredibly frustrating to not be able to contact them or get an answer.

Fort Collins started all city-wide trash/recycle/yard waste on 10/1/24 with Republic Services. I am an existing Republic Services customer and have been since 9/1/24. Included with our trash services is the use of a yard waste can for an additional fee. Except for the fall, I have no use for a yard waste can as our yard has only trees.

We were devastated by Hurricane Helene. The storm moved our dumpster 20 yards away and these greedy are charging me $267 to move it back after I've lost EVERYTHING. Profiting off of hurricane victims is reprehensible beyond words.

They tried to double my bill, which I took exception to, and called around to get quotes from other companies. I found a company that would charge less than my original bill. So I called Republic back to give them the option to price match and they refused. So I told them to cancel our service, they then said I had to pay them to pick up their container. I told them they could either pick it up for no cost or I’d keep the container. They picked it up and are still trying to charge me, and have since sent my account to a collection agency. Avoid this soulless company.

I do not recommend this service. I usually pay thru my city but needed an extra bin. The 50-dollar deposit paid my bill for 4 months and I no longer needed it. I called to have it picked back up and they charged me 44 dollars for a pickup fee. This company did not charge a fee to drop me a bin and never informed me of a pickup fee when done. She gave me 50 percent credit when I complained but any amount is paramount to highway robbery. Do not use this service outside of city paid because they are scandalous with back-end charges.

Called when they did not pick up garbage and they never responded or called back. Now they send a bill for 3 months but they are only servicing our city for 2 months. If you can avoid this company at all cost.

They missed picking up our trash for the 3rd time in the last month. I call them daily to request a pick up and told it’s scheduled and they have till 5 to pick it up..But they never do. They just wait until the next week until the next schedule leaving us with 2 whole weeks' worth of trash and leaving our trash bins outside until they decide to pick it up. Such a hassle and there is no accountability on their end…This is after they just increased our fees to $90+…Not sure if there is any other options for my community/city to get our trashed picked-up.

I have been trying for several weeks now to get the extra recycle bin removed. I also had my middle sized cart replaced because it was broken. No issues there. But when they did the replacement carts they stole my medium sized cart and left me with a tiny trash cart. Week after week I am calling them to get my right size cart back and my extra recycle bin taken away. Week after week told to leave my carts out. And no trash in it. I have sat every weekend with trash in my kitchen because I have nowhere to put trash. I get told they only do cart pick up on Saturdays. (Depends on who you talk to.) Every week it's the same thing. NO cart replacement. I was also told last week they would be out in 24 hs. Never happened.

We’ve been with Republic Services, zip 33844, since 2016. Our HOA has control of renewing our contract, so far they just sign with Republic Services without consulting any of our community. Our rates for trash/recycling, have risen much more than the rates charged by Polk Co Waste Management, our current yearly rate is, $420, Polk Co Waste Management, $206.

They skipped our recycling pickup for more than a month and then left a rude note saying we were picked up last week. They have been rude and ignoring our can for weeks when all of our neighbors were picked up. We called and they claimed we weren't on their pickup list as well before they left the note. I have only spoken to one kind worker. I do not understand why this has become an issue when we have lived here for months and never had an issue with pickup until recently. It is very frustrating and disappointing to be talked to like this when we have been patient.

For the nth time, my waste bin was not picked up this week. I called every day this week to report the missed pickup, was told they will be picked up by end of day, but it never happened. Now, my waste bin is so dirty and smelly I've already requested a replacement. But I'm not sure if I'll used them again if they keep missing it, I wouldn't want something that dirty even in my garage.

I will never recommend this refuse service to anyone. They haven’t picked up my recycling in over a month & keep ignoring my can. I have called FIVE times to reschedule a pick up and every time I’m assured someone will either call me back or my recycling can will be picked up. Does your customer service center even call the trucks? Or are your teams incapable of their jobs due to your poor training?

Since the start of my service my bill has slowly creeped up to twice the initial cost over a 4 year period, go to cancel and get told there is a trash can pickup fee. I can't see ANY other providers in the area that do something like this. Just completely awful practices and a perfect example of a big company taking advantage of the consumer. Based on reviews here that go back a decade this has been happening since then. I'll be switching to another provider, I'm one of the few on my street that use Republic and it's pretty clear why now...

The driver leaves our can in the middle of the road. I have called and told them and they say... well he can put it back with the car parked there. I seriously don't understand this mentality. Because there is a whole driveway there where he can put the container back off the road. I approached the driver and he belligerent got pissed off at me for questioning why he leaves the can in the middle of the road. When I called customer support they didn't want to hear about it and were very dismissive.

This company is very aggressive with their billing they will keep raising rates until you cry stop. And then they will send you to their PR expert to try to smooth things over and still, they will continue to raise rates. Not by a little bit to keep pace with inflation but by huge amounts.

Beware, Republic does not state the additional fees they charge on their contracts. They now use AI photo generated reports and if the lid is slightly lifted or not closed automatic fee is charged to the client with no explanation. The sales people do not state this nor does their contracts but good luck getting out of it. Absolutely terrible to work with once you are signed up. Fee after fee every week!

I would recommend that this company be avoided at all costs. They rarely picked up my recycling and trash. Missed pick up reports went ignored. I would speak to customer service and they would promise to correct the problem and credit my account which never happened. The cost went up every time I got a bill. I was paying for services that rarely were provided and kept getting charged more. I changed to a local company at a fraction of the cost and haven't had a single issue so far. Cancelling my service and getting my refund issued was a whole other challenge. Would give no stars if possible.

I had Republic Trash Service for about 10 years. My bill has gone up every quarter with no explanation. The last bill was for almost $600. When I called to cancel, they charged me $74 just to come and pick up their bin. I have to say that they were pretty dependable and if it were not for their price gouging I would probably still be with them. My new service is charging $105 a quarter.

Canceled my service and they still charged me for 3 months. I deleted my bank info and somehow it still got charged. Called and asked about it. Was told to call back in a month to see if I will get a refund after the pick up fee and other fees. I was pissed and was told nothing they can do about it for a month. The new company I have is half the cost of Republic. Wish I could give them a zero.

Republic Services is a typical monopoly. I abhor their poorly designed and barely functional payment portal/ web site. Complaints about this go in one ear and out the other. It's been down for two days now. How is this even tolerated? I'll tell you how... No competition - no impetus to do better.

Know that Republic Services contract is for 3 years and renews automatically every three years if you do not stop it. If you try to cancel services for what ever reason (even moving) you will have to pay early cancellation fees (mine was $190 being 2 years into contract) and then if a two month notice was not provided, you have to pay for two more months! This is what you call ENTRAPMENT. Look for another trash service or take your trash to the garbage disposal sites yourself like we did when I was younger.

This is the worst trash service I've ever had. They raised their rates $36 in 2 years for no good reason. The bill listed cost of gas and other items but that is their problem to figure out, not the consumer. Plus, you always know when they've been in your neighborhood because there is trash blowing around everywhere. They never get out to clean up any of the mess they make. Ozark Refuse on the other hand is awesome. Same price at $60 every three months, never changes. Plus they have a person who rides on the back helping load the trash can and ensuring no messes are made in the first place.

This is the most frustrating, unprofessional business I have ever dealt with. They raise your bill without notice. They don't pick up your trash when they are supposed to but, they charge you anyway. When you call about a missed pick up they make excuses and tell you when it will be picked up. However, it isn't picked up until your next scheduled pick up (if you're lucky.) When you cancel your service they charge you $25 to pick up a dumpster that belongs to them. I said I wouldn't pay that. I said it belongs to them and they can either come get it or I'd keep it. They agreed to waive the fee. Then they charged me anyway. When I called to report that the fee had been waived they said the request had been denied. They told me that if I didn't pay it they would turn me over to a collection agency.

We've had service for over 20 years, their pick up service is 90% on time, customer service is so so, online service except submit payment all others are almost no response. Last year I experienced a Seasonal Hold request successfully submitted online but still had to pay for nothing, because they told me no Seasonal Hold request on my account, and they didn't accept the screenshot confirmation.

I was a customer for over 20 years. I guess I was just too lazy to switch. I never had an issue with Tracy pickup but EVERYTIME I needed to call the company, it was painful. When I terminated my service, they charge me touch up the containers…and failed to pick them up on the two days we agreed upon….they are still on the street and my HOA isn’t happy. I’m going with another company who answers the phone, keeps appointments, and is much less expensive.

We've had service for over 20 yrs and we like their service very much, but for yrs the drivers drive over our yard about 7 times a yr and it rains a lot in Western WA so the truck tires are huge, heavy and the ruts are very deep and we'd have to fix the yard, but we never complained until this yr 2024. So recently they sent a letter to 7 of us owners on our street that's a dead end that we had to now drag all our trash cans (some of our homes 500 ft by our mailboxes down the street and some of us are retirees 50 - 80 yrs old) all because I complaint about the drivers 2 times in 20 yrs. Which makes me feel like I can't complain, and our neighbors are being treated badly for not my fault but for drivers you don't want to drive slowly on the neighborhood so they can make sure they stay in the other side a little bit so they won't go on our property and that makes me feel like we're not important.

Palm Bay, Fl- Republic Service is the worst disposal company we have ever had. I would give 0 stars if possible, despite multiple attempts to have someone call and resolve our issues with our yard waste not being picked up. I want the whole company to be shut down they have horrible reviews and a trail of complaints, I don't understand how they are still in business.

Billing is very aggressive. We missed two weeks of putting out trash due to hospital stay. Service rep stated they do not do refunds, you are billed quarterly. No matter how many or few pick ups you have. You will literally pay them for doing nothing. Fuel surcharge gets bigger every month. Was a customer for years, very disappointed. Do not recommend. Would give zero stars for customer service.

I would give Republic not one star! I asked one of the employees when they came to pick up the trash today in my community if they would take my old mattress that is on my porch and he said yes. He was very nice. Then the driver got out of the truck and said no. I pay yearly $576 for trash service. I’m a disabled senior (68) living alone and can’t take the mattress to a disposal place because I don’t have a truck, don’t have the strength and have problems walking due to diabetes. The employee driver of the truck that told me “No” wasn’t polite. I pay a lot of money for trash pick up!! Teach your employees to talk to a customer in a polite manner and to remember we the clients pay for the service, it’s not free!

I disconnected service on August 5th but they said I did not. Also sent letter to state I would like to disconnect. Received statement for July 31st, August 20th for 50.00$ so 3 pick ups for a 60 gallon trash can that was only there maybe once or twice. It's 95.00 3 months. So how is it 50$ for 3 weeks.

Horrible wait times, both by phone and chat. For 26 years, all Friday pickup’s following a Monday holiday were automatically picked up Saturday, logically. I never got a message by email, text, or call. Was changed back to Friday, so missed my pickup. I called last week, and today, horrible wait times due to “temporarily high call volume”, which has been the same all year. I tried chat, announcements of temporary slow or no connection issues since last week. I cooked breakfast while waiting, ate, cleaned the kitchen, while on wait. Then I disconnected from frustration, again.

They damaged my new parking lot!! Made the call on the date of the damage and received a REF # **. Nothing but dead air since. Have reached out to the local reps as well as the leadership with photos license plate and vehicle information on multiple occasions... No response... What's more telling is that when I sent the original e-mail to the company's leadership and requested a delivery receipt it came back successful but on additional attempts, it bounced. How telling based on the reviews I have read. Glad I'm not a client.

Would rate it lower if I could. Been having problems for a while now. My trash can has been taking and thrown away twice. On the second time we didn't get a new one for 4 weeks. They also don't take trashes that have the lid propped up a little. Saw a bunch of houses with their garbage gone but all the ones with the lid propped up a little they are all still full of trash. Not impressed.

I initiated the process to terminate my service by sending an email request, after which I was asked to submit a formal cancellation letter. After doing so, I received an automated response stating that my account manager would contact me within 48 business hours, but I have yet to hear back. Since then, I have repeatedly called customer service to inquire when my account manager would reach out, and each time, I was told they would call within 48 hours—yet this has never occurred.

Terrible, spotty service, trash men destroyed my first trash can and they washed to charge me for a replacement. Called a dozen times for missed pickups and partial pick ups. Canceled the service and now they want to charge me more to retrieve my cans $45. Go anywhere else with your trash service.

They will not let me cancel service on the 3rd. You have to pay out the entire month. They charge $41.00 to pick up their container. I am saving $100.00 every 3 months switching to another company. I do not recommend.

We wanted to thank Amanda from Republic Services for her professionalism and commitment to come up with proposal that we could both agree upon. After speaking with Amanda, we decided that we would stay with Republic Services for the future. Thanks again for her assistance. Randy

Updated on 11/12/2024: We are very thankful that what we have asked for has been happening for the past two weeks. Trash has not been full throughout the week and dumpster is put back where employees can easily dump their own trash without getting it all over property.

ZERO STARS! This is the most unprofessional company I have ever dealt with. They were supposed to pick up a recycling can from the previous owner and picked up my solid waste can also. They refused to give me a full refund of my $56 that they charged for a whole quarter in advance. Instead they are only giving me $27 back and I only received two garbage pick ups. How does that compute? These people lied to me several times telling me they were dropping off a can and did not do it. I do not recommend this company at all!

Now I know the reason why organized crime was/is in waste removal - it is an extortion racket. After moving from the house, they take over 3 weeks to remove bins and charge over $100 per bin to remove them. After 15 years of service, this should illegal. NEVER do business with them!

We have a mass collection space on the corner of our property. The employees apparently get peeved and full stuff on our property… and apparently think that we can sense what the issue is through osmosis or telepathy. We’ve tried repeatedly to identify what the issue is and find a solution to no avail. Whatever the issue is, dumping crap on our property and driving away isn’t doing anything more than making them a nuisance.

Updated on 10/06/2024: After posting this review, Republic Services agreed to cancel our trash collection service. It is worth noting that the drivers are great employees. If there were delays on the route, or if we were skipped by mistake, the drivers always came back the following day. During my last conversation with Republic Services, I recommended they eliminate contracts altogether, or to at least shorten the term to 6-months. It may help improve their reputation and they might have happy customers.

Well, my review is exactly like the last one on August 23rd. We called well over a week in advance to order a roll-off in order to finish moving. We had paid the 500.00 advanced charge and were told it would be dropped off that following Friday the 23rd of August. We live an hour away up in Musselshell so on our way heading down to meet the crew we hired to help us with the move and dumping of trash we received a voicemail while we were on the road that they were dropping the roll-off on the following Monday.

Republic Trash is the service used by my large apartment complex in Aurora CO. The company’s color of their trucks is blue and their symbol is similar to the recycling symbol… Obviously done to make consumers think they are a “green” company. They have 4 dumpsters in our trash area, one of which is blue and has their symbol, but people confuse this as an actual recycling bin and it does not get used. No signs on any of the bins as to what should go in! At the end of the enclosed area are 2 small green bins but in small letters on the lids say, “Recycling.” Three families out of 6 buildings even use these. Republic picks up electronics, TONS of plastic and cardboard, puts it all in their deceiving blue trucks and takes it all to the landfill! More than half the trash they collect is either recycling or compost! They are not helping to reduce, reuse, recycle or compost anything! These blue trucks show painted black!

I ordered a 40-yard dumpster to clear out furniture and clothing from my property, but it arrived late, leaving my workers idle and still charging me. After countless frustrating calls, the wrong dumpster was delivered a few days later—a 10-yard one for construction cement, costing me $1,100! After many, many calls and being put on hold forever. They want me to pay an additional $1,100 for the correct 40-yard dumpster next week. They refused to correct their mistake and charged me more. This entire experience has been a nightmare, wasting my time and money due to their incompetence. This company’s monopoly allows them to treat customers with blatant disregard. I refuse to pay for their mistake and urge everyone to avoid this company at all costs. Their service is disgraceful, and they will exploit you for their own errors. Stay away!

A nice customer service agent credited me the small amount.

Apart from terrible trash service, the fees that are mentioned in numerous reviews are absolutely real. They charge a retaliation fee for canceling service in the form of “pickup fee” which is not mentioned in any communications prior to. It’s wrong, and most likely illegal, but no one has pushed back hard enough. Do yourself a favor and DO NOT SIGN UP FOR SERVICE FROM THIS COMPANY.

The worst prices around. Hidden and expensive fees to cancel. Charges made after cancellation even when it was before the billing cycle. Avoid unless you like paying about $30 more per quarter and getting random charges after the fact. I'm so glad I shopped around and found a better deal.

I don't believe my expectations are too high. I expect that once a week my garbage is picked up. I completely understand that there are environmental factors that may cause delays, but it has been almost 1 year since my garbage was picked up on time. Approximately once a month I have to call the customer service line and report a missed pickup. It is often days later or sometimes they just don't come for that week. As I read through the other reviews it is evident that this is a problem everywhere. Out of 1,518 reviews 85% of them are 1 star. I’m sure that more customers would complain but they’ve given up! This shows this is a systemic problem with your company. Not only are you unreliable but you don’t respond well to complaints about service.

My pick up is Wednesday. I got missed. I called into customer service, they scheduled a pick up the next day. They still had not picked it up by 3 on Thursday so I called in again and was told it would be picked up by 6. Did not get picked up so I called in Friday (today) and was told the driver rescheduled it for today. Well, here it is 6 pm and still no pickup. I paid for their services and have no service. I would call this fraud. They keep raising their prices and their service is bad!

It's simple...look at their reviews. Simple. They steal money while not providing the service. Their management is incompetent. I truly don't know the owners or CEO, but they should be fired. Sell stock

I wouldn’t refer this company to anyone. It’s like the insurance companies you pay but never have a car accidents every day or even every month. Likewise you pay for services but have continuous missed picked up or you can never stop oil from spilling from one end of the street to another because of their quote on quote “economic safe trucks.” I’ve spoken to David then Corey. Magically I was advised Blake ** call me. Never heard from him. If Blake ** is the boss who’s his boss? There’s somebody over him. When I finish with Republic Services waste management owes me a lifetime supply of free trash because I will get enough signatures Vanderburgh County residents and Warrick County to petition to have this company removed from the city contract. Here’s some footage right in front of someone’s home that the truck went down.

Republic Services is a price gouging company. Was happy when my pickup service and pricing was through BSS. I canceled my service, after a month went by I got another bill. So I called and ask why I had another invoice and why my trash cans hadn’t been picked up. I was told the $76.00 was a charge to pick up the trash cans. I told her I wasn’t going to pay the fee, she said everyone gets the same charge who cancels. She said that she would put that in my notes. Well my credit card got charged without my permission and the freaking cans are still here!!! Buyer Beware of this company!

I live in a 8 unit townhome. How is it that every single week there is a missed pickup? This is beyond ridiculous. Several people call every week with either no response or several days to respond. One person was even told on one occasion that we didn't have an account with them. Seriously bad customer service.

Republic Services is absolutely the worse refuse service I have ever used. First, they kept raising my rates even though my neighbors' remained the same. Eventually, I was paying $100 more per quarter than my immediate neighbors for the same service. The real kick in the stomach is they had the audacity to charge me $158.00 for them to pick up THEIR OWN PROPERTY. I was told I could save the money if I could somehow stuff three large cans in my car and deliver THEIR PROPERTY back to them. That should be a standard cost of business not separately billed to the customer. They claim it's to cover fuel and personnel cost. When the truck arrived it had many other cans loaded up. Most likely from the same neignborhood. Do the math: $158.00 x 20 = $3160.00. Surely doesn't cost that much to pick up and deliver cans to the same neighborhood.

I need a one time dumpster for property and household clean up. I paid the drop off 3 days before they dropped it off. I paid for pickup the day they picked it up, now they are claiming I owe them 900 and something dollars. I don't owe them ANYTHING!!! Their customer service is foreigners who barely speak English and hang up on you for no good reason, I was told by one person the bill was sent in error and not to worry about it, and now they are threatening to send it to collections without providing a bill or receipts of previous payments!!! And above all else did 200 dollars in damage to my driveway!!!

This company is absolutely ridiculous and ignorant! We put a dog bed in the recycle bin, the service provider came and pulled it out of the can and just left it laying on the ground. My wife called and asked why they did that and they stated that it wasn't recycle material, and that we will have to put it back into the bin and it will be picked up next week. My concern is why would you pull it out when you looked inside and identified it as a dog bed or a huge pillow, instead of just leaving it alone. After speaking to a "supervisor" he's just saying it's not recycle goods, my question wasn't addressed nor were any answers were provided as to why they would pull it out.

I'm sharing a story about the worst cancelation process ever. 4 years ago my local affordable trash service was bought out by Republic. Since then my bill has gone 150%. Yes 4 years... Calling and canceling Republic came with a better offer but not guaranteed. So being in billing cycle I was forced to pay full bill and I'm dropping my container off to save extra charge of pickup... Glad I'll be done with these people for good. Beware any new customers, 1 star equals zero stars from this guy...

We get our trash picked up every Thursday. August 1, 2024 the truck that needs to pick up our yard waste failed to do so as well as other houses on our street. (SCORE B-). I called customer service and i was told that they would send out a truck the same day. Never happened (SCORE C-). I was also told that if they could not pick up today, they would send out a truck Monday, August 5. This never happened. (SCORE D-)

I am giving a one star because I cannot give 0 as a star. We have used Republic Waste for over 10 years and had no problem. This past Monday (8-5-24) they picked my garbage and yard waste. Yard waste fell from the container and a mess was left in the street and my driveway. The yard waste container only partially emptied. Republic sent another truck the following day and it was still not fully emptied. Then Republic Service blames the homeowner that there was something stuck in the garbage container. I just got fed up dealing with them and emptied the container by turning it over and all contents slid out with ease. I am in the process of finding another garbage company. I have a difficult time as a loyal, paying customer and to receive zero accountability from the company. Awful customer service.

I called and emailed my termination of services in May. Contract was up in July and I paid through July. I spoke to 3 different people and they still won’t cancel my services. Seems my notice wasn’t 60 days before it renewed. Cancellation was due to continued price increases. Service was good. Pricing and cancellation poor.

I was a customer for over 20 years and decided to cancel my service. I called two weeks before the last pick up and was told the container would not be picked up until the next month. On March 11th the trash was picked up and we took the container directly to the transfer station and paid with a check for the services that we had already received. They kept sending me a bill for the remainder of the month we did not receive service for. Now they turned me into collections for the 2 pickups that we did not get. I have called several times and each time I am on hold for over a half an hour. This company has terrible customer service, and they are crooks for charging for services that I did not get. Lewistown, MT

Republic Service was supposed to pick up our garbage last Wednesday. I called them Wednesday before the truck even left our neighborhood because they failed to take the entire can only the garbage that sat on top. The driver was in a real hurry and didn’t bother to shake the can. They told me they would be out on Thursday to pick up the remainder of the can. When I called Thursday to find out why they hadn’t come they told me that someone in Republic service canceled the pick up. I asked them to call back and let me know why but they failed to do that. I called again on Friday and they failed to pick up on Friday, so it’s apparent that they have no intention of picking up the trash and I have absolutely no recourse. I would not recommend this company to anyone. They have absolutely zero respect for their customers, and their customers service is nonexistent. Nothing but lip service.

Republic Services sent a text stating trash pickup will be delayed one day. Guess I'm the only one that received the message, trash was picked up anyway. No one can tell me who sent the text message. So now I have to wait until Monday and that's if they even pick up will probably have to wait until Thursday. Nothing but lies from everyone I spoke with. All they could say was "Sorry" and that's exactly what they all are...sorry liars. They don't deserve one star!

This company is notorious for price gouging, poor quality service with garbage left at the site and damages to enclosures around the dumpster, poor customer service and contracts with auto renewal and no notification. Steer clear of Republic Services. They are the absolute worst garbage/trash removal service.

Run, don't walk. RUN away from Republic Services. Their prices are egregious in comparison to other providers. They continuously raise prices, often quarterly. When I inquired they told me and I quote, "fuel prices are up so it is what it is". Guess what? Fuel prices went down and they still continued to raise my bill. At the end of my time with them, I was paying almost $1600 a year for weekly trash and yard waste service. It's my fault for not canceling a long, long time ago. For reference this is more than 20 times what I am paying now, FOR THE SAME SERVICE with a different provider. Oh, and the kicker? They charged me $133 to remove two bins when I canceled. Just think about that. I am sure as people realize this, many more reports/complaints will be filed with the BBB. At this point, it's abusing consumers.

We are using a 2 yard dumpster from Republic and have been since 2014. Their prices skyrocketed and I tried to cancel. They said we agreed to a 3 year contract that is up in December 2024, and they provided a document with a fake electronic signature. We have documentation that we didn't want the extension, even though they tried to bully us into signing in 2021. We said we will not sign anything. And now they produce a contract with a signature made, not through docusign, but with a handwriting font. This is an unscrupulous company and you will be on the hook for years beyond what you agree to. I would give them a zero but you can't.

Republic has left a message stating that they apologized for any confusion and that I never should have been charged, thus I no longer owe them anything. Thank you for fixing this issue appropriately this time around.

Liars with no integrity. I worked with Thomas **. Do not trust him. This is his exact email: "The same pricing for either size dumpster (10yd, 20yd, 30yd, 40yd). See pricing below: 117.22 delivery 165.01 haul charge 183.71 disposal per charge 5.00 rental per day. Prepayment: 600.00". Well, It is not $183.71 disposal per charge, it is per ton. I learned this when I got a $2k surprise bill. I had even called billing many times before our pick up to confirm pricing before we had another dump and delivery, and they were very vague on pricing and their CS team has no idea how pricing works. I should have known then this company is terrible and mismanaged after that first call and should have checked reviews before contracting with them. Do not work with them. They lack all business ethics.

Today June 30th 2024 we had a couple medium sized boxes that wouldn’t fit into our small garbage can so we put them next to it. This usually isn’t a problem and we pay the extra charge. Today the driver looked at the boxes lazily and left them there and drove off. Also my son has been having problems with them for two years neglecting to pick up his garbage and overbilling him anyway. If you have a choice I’d recommend a reputable company. Barron, WI sadly they’re all we have available.

Called Republic Services about a missed trash pickup. Was told they would pick up the next day (Thursday). Called Friday morning to complain because the trash was not picked up. The customer service representative was nice and reassured me that they would have someone out that day to pick up. Friday came and went, Republic Services did not pick up. This has happened before in the past.

When we used Diggins for trash pickup, we rarely had any issues. Customer service was great, and pickup was always on the scheduled day. Then, Republic bought Diggins, and we've had issues every month. Sometimes I get a text saying, "Due to unforeseen circumstances, your trash pickup will be delayed by one day." Sometimes, our street is skipped with no communication. It just happened again, and when I called, I was told if it's not picked up today, it will be picked up in 3 days. Garbage sitting out for 4 extra days in 105° heat is unacceptable!! I wish Diggins was never sold. It's so expensive to switch trash services with all of the extra fees, we are stuck with Republic. If you are thinking of choosing them for the first time, DON'T!!

AVOID REPUBLIC. Poor customer service and reliability. We started their service in 2005, and recently things changed and we no longer need their service. There have been annoyances like missed pick-ups this past year, over multiple weeks. We called on July 25th to cancel and we were told we would have to pay 11 months to cancel. We were told we had "agreed" to a 12 month contract. It turns out we made 2 mistakes, 19 years ago we turned on "auto-renew" and after so long we forgot and thought we were on a pay as we go basis. Another mistake was turning on "auto-pay". So on July 6th, 2024 a new annual contract began, and to end service Republic requires another 11 months of pay, even after the previous 19 YEARS of payment. Look for a service provider that rewards loyal customers and doesn't try to play games using devious business practices that get hidden over many years.

I paid fifty bucks at the end of June to start my service, was told my cans would be here 7/5 and pick up would be 7/8. My garbage cans never came and nor did they pick my garbage up. Called them and was told there was a shortage on cans but they would pick up my garbage on Friday, Friday comes and no pick up, I call and was told they would come back out. They never came back, gave them till the following Monday and still no pick up, called to cancel and was again told they would pick up on Friday well of course that never happened. On the 17th I called again and said to def cancel it and was told I'd get a refund at the end of the month but mind you it took five minutes for them to take it out of my account, yesterday I get a bill for 118.00 for service I never got.

I don't believe my expectations are crazy. I expect that once a week my garbage is picked up. I completely understand that there are environmental factors that may cause delays, but it has been almost 2 months since my garbage was picked up on time. Each week we have to call the customer service line and ask for a late pick up. It is often days later or sometimes they just don't come for that week. As I read through the other reviews it is evident that this is a problem everywhere. Out of 1493 reviews 85% of them are 1 star.

Republic Services has been nothing but a money guzzler company. They keep raising their charges, adding additional fees. I have recycling cart service added to my bill which I wanted to remove and they refuse to remove the service citing that it's mandatory from Warren county after few minutes of back and forth arguments and stating the fact it's NOT mandatory in warren county, Rep I was talking to, said. "Oh my bad it's mandatory from Republic services." They refuse to remove the recycling service and raise my bill from $185.48 quarterly to $223.34. Increase of $39.86.

Full disclosure. I give them One star because it wouldn’t let me put no stars. I ordered up a 20 yard dumpster just needed it for the weekend. They charged me about $500 to do this. I thought it was a bit pricey, but they assured me it would be there when I needed it to be there. Fine. One month later I get a bill for an additional $193 after I was assured that the $500 charge was going to be it. These people are scam artists I fought with them for a while on hold for hours and they said if I didn’t pay, I would go to collections over $200 after being scammed out of $500. Do not I repeat do not rent from Republic services.

My frustration with Republic Services is that they come pick up the trash shortly after 5:30 AM. My neighborhood is formed by steep, single lane streets and the truck goes up and down several times to collect all the garbage from adjacent homes. My bedroom window is facing those lanes and the beeping noise and the roaring of the engine noise inevitably wakes us up and keeps us awake as this goes on for 20+ minutes. I called several times to ask for a slightly later pickup time, and they ignored me. I'm feeling frustrated.

So when I started with Republic my bill was about $60. It has gone up to $215. I decided to shop around and found a new services for $74. When I called to cancel my Republic account I was met with frustration. The woman asked me who I was going with and before I could tell her she named the company, so clearly she knows people are switching. She then told me she could get my bill down to $90. I asked her if she could do that why is it up to $215. She said they don't do it for everyone but if I was having trouble paying that she could do this for me and it would start with my next bill. I declined. I asked her to end it after the first week of July because I had not gotten my new totes yet and she told me she already canceled it and it would cost me a restart fee to have it picked up one more time. She then told me I would have to pay $68 to have the tote removed.

The worst waste removal company. They are subcontracted by the city of Round Rock in Texas. They have failed to pickup multiple times using the excuse of not having the trash cans positioned correctly on the curb. However, when confronted with proof that the trash cans were placed correctly, they still don't come back to pick up. Terrible customer support on the phone too.

Ever since Republic Services has bought Benfield Sanitation in Statesville NC I may have my trash picked up once a month. I pay on time and I call and complain and they finally send driver back to the whole road 1 week later to pick up garbage that should have been picked up the previous week.

Yup. It trash day in Cedar Creek Athens GA. Trash bins in the road, like Olympic Slalom. Our Trash Bin was literally in the middle of the road and our recycling bin was in the neighbor's yard and they don't use Republic.

Our weekly brush pickup day is Monday before 6pm. Well this past Monday we put 2 small piles and our recycling container and branches that we tied with rope to the curb. Just about 5:55 the truck came by, gentleman got out threw the brush from the recycling container in his truck walked back to the rope tied brush looked around and got back in his truck and left without taking the pile. I was walking out and was about 30ft from the truck, he looked at me and kept going - I was going to help him since I drag it to the road MYSELF! I called Tuesday morning, Wednesday morning and both times they assured me someone would be out that day. We take pride in keeping our yard nice and now the grass I’m sure is dead underneath. Please help me figure this out.

This has to be the worse company! I do not recommend at all. I’ve lived in my home for 5 years, made every payment on time and the bulk pick up service has never been accurate and has never picked up my bulk. I just found out today that my schedule is every 4th Wednesday when online says a completely different schedule. I’ve had to haul my bulk trash myself every month! When I spoke to a rep, she was no help as well! This has been a horrible experience!!

If I could have given 0 stars, I would have. This company bought out a local garbage company and the service went downhill quickly. They missed several pick up days. When I canceled service, they charged me $36 to come and get the can. If you have alternate trash companies to choose from, please do so.