Republic Services Reviews

My pickup for garbage, household recycle, and garden recycle is on Tuesdays. Household and garden recycle were not picked up last Tuesday. Called customer service Wednesday morning to request pickup. No joy. Called again Friday Morning. Now it’s Friday night and household recycle can is still full and setting in the street as is my neighbor's recycle. Customer service is worthless.

I’m very disappointed with the recycling pickup service in Davenport. My recycling was missed not once, but twice in a row. After the first missed pickup, I called customer service, spoke politely with a representative, and was told a special pickup would be scheduled for the next day. I followed all the rules — bin in the correct spot, recyclables sorted, not overflowing.

Possibly the worst company of all time! Fine print says it was a 3 year agreement. No mention of this anywhere. I've been a customer for 5 years. They let me know now that not only is it a 3 year agreement, it auto renews every 3 years for 3 additional years. What kind of homeowner signs a trash contract for 3 years. The reason I was canceling is they charge 60$ every time the lid of my dumpster doesn't close. They charged me coverages of 1000 over the last 9 months. They should be in prison.

Possibly the worst company I have ever dealt with. We decided to cancel their services due to frequently missed service, high prices, and sometimes picking up by mixing trash, recyclables, and yard waste in one truck. It’s incredibly hard to contact customer services, you always get the “high volume” message and can expect to wait as long as an hour plus. The people working the service lines were always cheerful and helpful in placing an internal request to solve your problems. Unfortunately, the company is not good at following through.

I don’t normally have an issue with this company, however a few months back they kept taking payments out of my account and it continued to put me in the negative. I was only able to fix the situation by taking the auto pay completely off and just continuing to make payments myself. This morning the garbage man trashed my front yard and left it looking bad. It’s too hot to be out here picking up my trash off the side of the road when it should have made it into the truck. I pay for the service, why am I doing the job?

Terrible, on the business side. They not only doubled the cost of trash curb side pick up without notification, but also included other fees which brought what was promised to be around $35 monthly fee to over $100. Also, when I tried to call after business hours, the voicemail system hung up after I pressed 2 to leave a voicemail. Oh, and wanna cancel it? That's $40 so they can pick up an empty can that already had a fee when we started the service to have it delivered. Are you kidding?

I received my new invoice 7/18/25, it stated that my bill was $131.44 (WAS $101.12 a month). So because of the pricing increase/hard to contact/and a 3 year contract end/and no follow up from account manager, I started looking around. I found a Local company, that was cheaper with "No contracts-surcharges-fuel charges, and they only raise 3% every January" and it's all up front, sounded great, and they were local! So, On 7/22/25 I called to cancel my service, Cierra emailed me the forms, I filled them out, and was told our account manager Lauri would call us.

Republic Services is a horrible company and takes advantage of their customers. I've been their customer for several years in Manitou Springs, CO because we aren't given a choice in our trash service and are required to use a single service for the whole town. In June, I temporarily moved out of the area and needed to put my trash/recycling service on seasonal hold.

Worst service for trash ever. Missed service days often and after years of tolerating it I finally canceled. Told to me I would get a refund for no trash pickup for over 2 weeks and bugs and flies all over the trash. I canceled and they finally came to pickup and then billed me after cancellation for a special pickup and trash container removal!! Charges were more than the monthly charge. BEWARE AND ALERT WITH THIS CONTRACT!!

We've had this company for years, never had an issue until last year, then it seemed like every week, we would get a warning that it would be picked up the following day, still not picked up. Talk to customer service, I want a credit. She says you can't have both, definitely not worth the headache if they will not pick up your trash, I have no idea how they're still in business! After 25 years of service they went from five star down to not even a one star. In my opinion move on, check the other trash services and I would also negotiate your bill... But please do not give them your money or your time.

I had ordered the big trash can last week after my was stolen. Still haven't delivered a new one or have I had any notice when new one will be delivered. I just can't believe someone will steal a trash can.

When we moved to our new house three years ago, I switched to Republic Services. Previously, we had used the service provider chosen by the city of Fort Wayne, as it was included in our taxes. Our new home was outside the city limits, so I opted for Republic Services. Their price seemed a little high initially, but I went with them without checking other service providers. That was a mistake. The price started at $179.74 for a three-month period. It stated that way for 9 months before moving to $218. Then, they moved it to $267.15 for three months. When I called to cancel due to the price, they stated that no discounts were put on my account. They were going to lower it to $180 for three months. Check with other providers than Republic. They will continually try to put your price up higher. They are the highest; everyone else in the Fort Wayne area is less expensive.

Since June 6th, 2025, we have cancelled our services with the company. The increase in cost went up $154.83 since May 2024-May 2025. After contacting numerous times to ask for an explanation, calling to finally cancel, it has been nothing but a headache. I was told to give a 30-day notice and then told it's actually a 60-day notice. As of, July 17th 2025, the trash receptacle is still on our property. I highly recommend going with Waste Management if you are able to. Their cost are a third of what Republic Services is.

This company was pretty much awful from the onset. Their driver crashed into a tree and crushed a security camera on one of his very first visits. Then after we paid $25K to have roads put in, he couldn't seem to stay on the roads. Kept driving off the roads, rutting up our new graded ground and got mud literally everywhere. When picking up trash, most of it would fly out of the bin and he would just leave it blowing all around the property. They had some goons from their half-rate insurance company review my claim for repair and they denied it, saying and property damage by their drivers is the responsibility of the homeowner. SO they can come on our property, drive recklessly, damage whatever they want on our dime. I repeatedly asked them to fix the damage and stop causing further damage and it fell on deaf ears. I'm passing this off to our attorney to handle at this point. This company is a full-on joke.

Never seen a company treat its employees like they mean nothing to them. The people who work for them are hard workers and deserve to be paid properly for their work. The fact that these guys have to go on strike in the sweltering heat of the summer for weeks with no end in sight is ridiculous.

Today, July 15, 2025, my trash bin was the only one that was not picked up in my entire neighborhood. WHY??? Why is my trash being singled out? Why am I being denied service? My account is serviced by Republic Services office located in Las Vegas, Nevada. On 2 occasions, I had to call their office because of missed pick-up. As a customer in good standing, I have the right to expect and be given the standard of service that should be given to ALL Republic Services customers. Unfortunately, based on my review of customer complaints filed by Republic Services customers, this company is characterized by several detrimental factors, such as poor management, lack of accountability, sub-standard customer service, lack of empathy and concern to their customers' needs, etc. And the list goes one.

They canceled my account after I paid them, I paid to set up another sacking. Was told they would pick up the trash and bring me a new bin on the specific date of my regular pick up. Trash was not picked up and new bin was not delivered. I called and was told they would only pick up 5 bags of trash max from the curb and a new bin would be delivered later in the day. Neither has happened and now I will be going to a new company and still have weeks worth of trash that needs to be picked up. This company is the worst.

I have a popular complaint. My trash was not picked up and from not being able to speak to a human, 30+ minute wait times. I understand there is a strike but don't these companies plan for things like this?

Impossible to reach, ended up paying for an extra month because they were impossible to get in contact with to cancel due to their terrible phone system. They also didn't pick up old bins on time. Always go with an alternative over these guys.

I live in Mooresville NC and recently they have changed companies for waste pickup. I know I have Republic Services and let me tell you they are horrible. Garbage gets picked up once a week and every week there is a two hour delay, it’s kinda ironic how I don’t have much choice to have another company to pick up my trash and the one company I have can’t even stick to schedule… 1.3 stars for a company is horrendous and whom ever owns this company should be ashamed. It’s always the same excuse unforeseen circumstances, you would think after so many unforeseen circumstances you would foresee one and fix the issue but no they not. Republic services is trash all pun intended!

After 45 min on hold transfer to the wrong department, another 20 min on hold. Finally hung up. Customer service rep is a joke. No one to help, they are happy to raise your rates and have you pay for fuel they are using.

My pickup is Friday. If a holiday is on or near that day, they skip me for a week, even after phone calls to customer service and they say, "We'll get it tomorrow." Never happens until the following Friday and my trash container is absolutely full.

Been with this company (with no other meaningful alternatives) for a decade and a half. Went from paying ~$200/quarter to more than $700 PER QUARTER. Suddenly! No reason! We assumed this was a billing mistake but when we've called and written, we've basically been told to suck it. They say they are under no obligation to honor the rate issued to us in March, there is no contract and we are welcome not to use them. This is not across-the-board in my area either. There are 4 homes on my property. 2 have had this increase, 2 have not.

My contracted company was bought out by Republic. They had frequent price hikes, hidden fees and did not notify me of changes to their policy. Their customer service people were often rude. I wish I had canceled them when they bought out my original provider.

Terrible customer service. Holiday week so was told Saturday they would pickup. Nope! Then told can put bags out due to no pickup on Saturday with regular pick up on Tuesday. Nope. Over Republic Services! Glad they are closing down as of the 1st Jan 26. They need to get their stories straight. I’m new to the neighborhood and not happy with the deceitfulness of these employees.

I call this company a month ago to have some brush picked up!! They lied to me every time about the date that they would be out! I had about 3 yards of brush to be picked up! I also called before they changed the rules from 6 yards of brush to 2 yards! After about 20 times of calling them I emailed the city manager, I magically get a email within 10 minutes. Some sales rep named Rick, he told me from the video it look like I had about 6 to 8 feet of brush put out! He made every ridiculous excuse in the world, he also told me he wasn’t in front of a computer and was on vacation! I pay a monthly service for you to pick up my trash and brush!! So he told me anything over 2 yards would be an extra charge! They are using a video to measure your yardage!

This company is horrible. I recently cancelled my residential trash pickup because the rates have become incredible in my area. When I called to cancel the service, prior to my next quarterly bill, the customer service rep told me they could lower my rate by almost 50% (from $350 per quarter to about $180 per quarter). I asked why Republic was charging me the higher rate if they can offer me the new one. I was told that accounts are evaluated on an individual basis when customers call in. Horrible. I also cancelled my autopay online—again prior to my quarterly renewal. Would you believe the autopay came out anyway? This company took my money after I cancelled the service. I was told that I would have to pay about $80.00 to have my container picked up. I was fine with that. Instead, they took my next quarter's bill. I cannot say enough bad about this company. Run far away from it if you can.

I reside in Lorain and I'm having constant issues with bulk item pickups. Today 7/7/25 bulk workers refused to pick up a sofa we put outside, they drove right by it. I see many homes with tons of furniture on the curb and they get picked up. I'm getting sick and tired of these ** passing my house. It's like they pick and choose. My tax $$$ are going to waste on this pathetic company and useless workers. Want this issue resolved.

No trash pick up AGAIN!!! Our bill needs to be prorated based on when you actually come to pick up trash! You expect to be paid.... We expect our trash to be picked up or need to pay a discounted rate!

Very disrespectful employee was very rude, we have been a customer for 9 years, they have picked up our dumpsters at 3-4 all of a sudden without notice. They come at 7:00 am. The employee was combative, rude, I’m not saying I’m always right but respectful, denied me a supervisor I will cancel service.

I was using Rocky Mountain Sanitation for years before Republic Service took over our account since they took it over. Our bill has increased multiple times a year. Their drivers have decided to use our driveway to back up and turn around which has caused me to add more gravel to the entrance of my driveway multiple times a year. The last straw was they changed out my dumpster for a dumpster that is half the size and have decided to argue with me that I have always had a 2 yard dumpster instead of a 4 yard dumpster and tried to tell me they have been charging me for a 2 yard dumpster even though my bill has increased by almost double of what it was when they took over.

Since my husband & I bought our house in 2001, we have used Republic Services for garbage pickup. Back then, it was around $60 every 3 months. I have always paid the bill without question even as the price steadily increased. By August 2023, the quarterly bill had gotten up to $196! I just kept paying without question, assuming my neighbors were paying as much with the services they use. Until now! After receiving a bill for $248, I reviewed my bills from 08/2023 - 05/2025 and noticed that each bill included a fuel and environmental recovery fee of over $60. I texted my neighbor and asked how much she pays for her service with C & M. She said $57! I asked, “You mean per month?” She said, “No, per quarter.”

Absolutely the WORST company we've ever had. Never seen our town so united as they were in their hate for this money-grabbing disgrace of a company. They bought out the prior company (who was fabulous for decades) and assumed their contract and within a month every week trash was all over the streets cause they were too lazy to dump the barrels into the truck (they'd kick them in the streets and leave the trash that fell out) and broke barrels constantly. The worst was when they failed to pick up trash or recycle, so it sat in the rain all day and after multiple residents called, they came two days later, only to pick up wet boxes of recycle and have the contents fall out and then they LEFT them all over the sidewalks.

Yard waste pickup missed. Promises made to pickup missed. Collection broken. It seems that customer service representatives have no communication with those in charge of pickups. Price for service is too high when you consider their performance and comparison with other similar providers.

1. BIN SIZE: Compared to competitors in the area, the bins, specifically recycle, are a fraction of the size.

I paid my bill April 2025. I called a few days later to cancel my services because I found somewhere cheaper. I was told I would get a refund. I paid $87.85. So I called them today because I still haven’t received a refund and they told me that my refund amount was $10.83 because they choose to use a third-party carrier to drop off and pick up trash cans which you have to pay for. The company I went with I didn’t have to pay for my trashcan so basically my $87.85 was all kept by Republic trash services even though I had canceled my service. Now if you ask me, I feel like they have literally stolen my money from me because I was told I would receive a refund $10, doesn’t add up when I paid $87.85. Very bad company. Do not recommend.

I want to take a minute to write a big THANK YOU to Tim M. who picked up our bin today. I went out a bit ago to bring my bins back to their 'resting' spots, went out the door and they were sitting there.. The driver had taken time to bring them back up the driveway and placed them where they set. I truly want him to know how I appreciate the thought. Please pass this on..

As a small business with an estate clean out company, we have a lot of items that need disposed of. We have weekly pick up and have a team that we work with at Republic for the business. We have had really good experience with our account managers in the past, but all have transferred or left. Our new account manager, Tenisha ** has been, by far one of the best. She has followed through with all of our requests right away. She is friendly, eager to please and does her job well. I hope she sticks and stays!!

On hold now for 68 minutes waiting to talk to a rep. Their customer service SUCKS! They NEVER ANSWER OR CALL BACK!! It’s an infuriating experience when a company has rock bottom garbage (pun intended) customer No service.

0 stars if I could. They promised to pick up 2x a day. Trash truck will not pick up the trash can if I place the can on my curb due him just picking up the front neighbor's side only. It is a dead end and he only come in reverse which I was not told that at the beginning when I open up service. All they do is schedule missed pick up and the driver never comes and it repeats. The front neighbor now parks in his front ditch and there nowhere to place the can. Horrible service!

Worst customer service ever. They have plenty of resources available to take our money but can't can't keep a pick up schedule. Everyone wants to apologize but nothing gets fixed. Customer service is worthless and cannot guarantee missed pick ups and will tell you anything to get you off the phone. Poor communication. In this area we are forced to use their service or pay a fee not to use it. Their staffing issues are not my problem. Poor management and planning on their part. Do not expect this company to provide a reliable service.

This is the Best Service I received in 38 years in Duval County! Thank you for week after week of Outstanding Service! Waste Management was a Joke week after week and I am so happy with Republic Services!!!

We have made three attempts to cancel our service contract as we have SOLD our home. After speaking to FOUR reps, two who assured us that the account was cancelled/closed, we received an invoice for service one month after the home was SOLD. We have had a $90+ credit on our account and now it has been whittled down to $17. It is beyond the realm of understanding as to how the words CANCEL and SEASONAL HOLD mean the same thing. As of this writing, we now have to repeat the process of starting the service and then "cancelling" the service. We are now committed to make another phone call to Republic to review the process, confirm the "cancellation," and then work to get our credit refunded to us in a timely manner. This account should have been CANCELLED two months ago not put on seasonal hold. As a result, the new owner of the home is unable to start their own account.

Horrible customer service! After MANY price increases, almost impossible to cancel service. Wrote on bill & mailed before due. Sent an email which said to call. Called & was told that I would be billed for current month since it has begun, even though I had no service and 67.00 charge to pick up container. Unbelievable!!

I recently cancelled Republic Services after 20 long years. During those 20 years, I put trash out and they picked. I never had to deal with their customer service which is a bunch of back stabbing liars that I found out after interacting with them. My bill suddenly went over $92 and when I called, I was told that my HOA had signed and agreement to raise rates. I got in touch with HOA, and they told me, in writing that they did not sign a contract with Republic Services. I called again, twice and two more different CSR said the same thing. I paid, and at the same time told them to cancel my services.

Been a long-time customer, but that will change soon. Our pay as you throw service was discontinued in the middle of the year with little notice. Letter received to that effect had no instructions as to where to send the remaining tickets or what they are worth. Took three phone calls to find out where to send them, still don’t know what our refund will be. Customer service seems pretty clueless about the whole issue, but had no problem collecting a down payment for next quarter with a significant rate increase. Will be looking for a different service provider for sure once the ticket reimbursement has been resolved.

I had a missed pickup on Wednesday. It was re-scheduled for the following Monday. I called and was told it was put on Tuesday. My recycle is still sitting on the curb. I called back at 3:30pm and the guy on the line stated, you have a pick up tomorrow. I told him it's overflowing because I did not get a pick up last Wednesday. You can't track the truck and they won't call the driver to make sure I'm on their missed pick up list. It's a run around. I miss BestWay trash company. They were on it!!!! This company took over. Time to shop for a new company

Missed pickup. Said they would be out next day - a no show, then said they would be out the next day. Also a no show. Then said they were on their way and will be there shortly. 4 days later they still haven't showed up. They lie and customer service people don't care and I can hardly understand them. Sounds like they are from another country, I won't be their customer much longer. Someone should get fired.

Company is absolutely terrible with actually picking up the trash when it's scheduled. They have missed picking up my recycling over 50% of the time and have continued to drop the bins on the road after they picked them up. Repeatedly have had to call in for missed pickups multiple days in a row. If you have any other options for waste disposal you should definitely use someone other than Republic's trash company.

We've had nothing but headaches and unreliable service with Republic for the last 2 years. We left Republic due to similar issues in the past. We switched over to a smaller company who was promptly bought out by another larger scale outfit who then decided to no longer serve our area. We reluctantly switched back to Republic. In the last 6 months, We've had 2 different 4 week stretches where we get cancelled due to truck and staffing issues. We live near a watershed, and the whole neighborhood has had issues with animals (bear, raccoons, etc...) ripping into the waste that's piling up. When they promise they're coming, then you return home to find a mess of trash you need to again re-bag, it's quite frustrating. We call weekly and all we get is "we're so sorry to hear!"

The lady at the scale has always been extremely disrespectful, not very polite, very unchristian like. There are a few staff that work here that are professional but I would definitely stay away from this place just because of the way they treat people.

I live on a private gravel drive with no turn around. A few months ago (after 5 years of service) the recycling truck decided to start coming at 6 am, backing the entire length of the drive, beeping the entire way (4 homes on road). I work evenings and called to request them to come after 7, called 3x and they keep promising me they will request a route/time change, but nothing. I understand they are legally allowed to come at 6, but it seems strange and unnecessary they need to start the day with my tiny drive.. It wouldn't be a problem if I didn't work nights, and cannot get back to sleep making it difficult to function that day/night at my job. An inconsiderate driver with zero common sense. Canceling service and taking garbage and recycling to work... It’s a shame most of us are stuck with this service due to area availablity of options..

Never again will I use Republic Services. Inconsistent billing. Dumpster swapped for no reason for a charge. Pickups more than agreed to. Suspension and charge our Account. Then remove the dumpster within a few days. Constantly having to call to get the bill adjusted and it’s still not right. If they zero our balance, return the dumpster and straighten the account out I will keep them. If not going with another company. My time is valuable as theirs. Not the rep's fault. Something with the computer billing I guess. Rep is friendly.

If I could give zero stars I would. Called to order a dumpster for a house clean out. Called the number on Google and was routed to a CSR at one of the 3 nationwide call centers. The person generated a contract and an invoice. The dumpster was ordered 8 days in advance. Friday, May 30th arrived and late in the afternoon I learned there was no dumpster at the house. The CSR at the call center did not do what was needed to get the dumpster ordered and on the schedule. I called Friday afternoon around 3:15 CST. After waiting in the queue for about 15 minutes, I selected for a call back. It is now Monday afternoon and no call back. Hmmm.

We found a cheaper alternative and have been trying for three months to cancel our service. They pick up and empty and empty dumpsters, emails go round and round in circles and they keep billing us for service we have cancelled. Have never been so frustrated in our lives! And when you try to call them they put you on hold forever - pass you on from one department to the other with no resolution. Avoid them if possible.

The trash man is ridiculous. I was trying to get my son to school and couldn't get past the truck until it moved up because of cars. That's fine. I don't mind waiting for practical issues. But, I do mind waiting for an employee to do pull-ups on an outside gym instead of moving trash bags out of the way. He was just goofing off and talking to his partner who was working. Then he was rude and tells me he couldn't lift heavy trash bags and walk the 5 steps to put them in the truck. He had to wait for the truck to be at his feet. He should have lifted the bags instead of doing the pull-ups. And if I could have lifted the bags, so could he. If he can't, why is he a trash man? I have much respect for them. It's a very crappy job. He chose to do it for whatever reasons. But, a little customer consideration and courtesy would have been doing his job.

This company used to be really good, with calls when service would be later in the day or delayed. That has all changed. Website said no changes to service for Memorial Day week. Yard waste and recycling each delayed by a day. That would be okay, but not communicated properly. The week of May 12th, trash not picked up. No notification, explanation, etc. Just left there. A phone message and request for pickup was ignored. Trash picked up May 8th and not again until May 22nd. Of course, May 8th was when a large item taking up more than half the can was placed in there AFTER pickup and then no collection for two weeks. I wish our city would change to someone that actually does their job.

Updated on 06/04/2025: After I wrote a scathing review describing how Republic failed to deliver a dumpster on the day required, charged us over $700 anyway and said initially they had no record of our order the company contacted me. Their idea of a fix? To offer me $40 and claim we owe them $109. !!!!! How is it possible to get this much wrong? I have a credit card charge from Republic for a one-week dumpster rental despite the fact we didn’t even get a full week because they….forgot? Do not hire this company. We have another dumpster rental and are choosing a local competitor— they are SO MUCH BETTER.

They keep on missing my road 3 times for 3 weeks since I moved here. The people on the phone are nice but the dumpster people are horrible. They just look and ignore my trash can, I'm like about done. This is ridiculous

Odd business model, Republic Services has: "Take the money, DO NOT TAKE THE TRASH"!!! Yeah, not pleased with the service. Two weeks of the truck driving by my can, and when I call, I am told, well, we'll pick it up next Monday.. (With the can being out thru the weekend, animals get into it, and drag the trash around the street.) Uh, no. When I call to complain, I get the usual overseas people answering the phone, and of course, the apologies flow, but the trash is not picked up. Asking for a regional manager goes nowhere. (sorry.) They have an code of ethics and conduct, but it seems to be mere words on paper. I assume the leadership just sits in the big window corner office and count the money, and don't really care bout the customer. Bottom line: Find another provider for your trash and recycling pickup.

Trash was not picked up because can was overfilled. When I called, I was told that there were "multiple" door hangers that I was notified that the can has been overfilled which is not true. I have never received any written or voice notification of the can being overfilled. In fact, there are several houses in the area that have their can just as filled as min was.

I used to own two businesses, one in Mount Holly NJ and one in Philadelphia. The 40 yd dumpster pickup in Philadelphia has been very reliable. Pickups occur when scheduled and the container is returned the same day. Container rental is reasonable, and containers we have used are in good shape. A word about accounts receivable in a minute. Service in New Jersey was awful. We could not obtain regular pickups on an 8 yard dumpster. Construction debris would sometimes be scattered in the parking lot, and Republic would try to charge us extra if they did not fully empty the dumpster and had to be called back. We replaced them with Waste Management and have not experience similar problems.

As a small business, I face a lot of struggles having to coordinate deliveries, especially during holidays. I have weekly services to be picked up on Fridays. Due to the holiday weekend, one of my vendors had to deliver a day earlier to stay on schedule, Just drop off towels and aprons. The Republic driver, I guess showed up during the maybe 5 minutes that the vendor was delivering and just left. A simple “Hey, just need to grab the trash really quick” would have gone so far! No courtesy whatsoever. Garbage wasn’t picked up at all, which I’ll still be charged for. My garage is now overflowing and they want to charge me $182 to pick it up or I can wait till my next pickup and pay the $52 for the overage on top of the weekly price. By far the worst customer service ever!!

At 700 dollars for a dumpster rental, the least they could do is give you a notice of dumpster removal. Looked out the window early in the morning, gone. Dumpster gone. Still had junk in yard to throw out. I'm not sure anyone at Republic has ever sold a home. Chaos. With todays tech, a "heads up, were coming to get that dumpster tomorrow", text, would have been great. Now, instead of the 10 dollar a day overage, I'm forced to rent a new one to finish the job. Your customer service is VERY lacking....

Republic Services has been incredibly frustrating to deal with. Our trash pickup is missed almost every week, and despite numerous complaints, they refuse to resolve the issue or offer any real solutions. It’s unacceptable for a company to charge for a service they regularly fail to provide. I do not recommend Republic Services to anyone looking for reliable waste removal.

Every week on Monday my trash is out and they never take it. I pay 90$ to and never get service. I have to go to public works every Monday and let them know they didn't take my trash. My trash is included with water so it's not like I can't pay it so I'm pay and not getting so damn service. Horrible. Wouldn't recommend them at all. We had another company before that. Did good. We need them back. This is ridiculous!!!!

Have been a customer for 50+ years. Used them for my business. When my business sold, they treated me like complete trash, guess why they are in this space, and it was an absolute nightmare to deal with them. I will never use them again and will be shutting down all my other accounts with them.

I have reported this to the garbage drivers and called the company 3 times to replace this can because the lids don't work or have been damaged. They have done nothing to correct this matter for months. It seems they only care about receiving payment vs. having a fictional product that contains trash properly.

I’ve had Republic Services for years. Each time I signed a contract, within 2-3 months, the price would increase. In September, I got a price change and 2 months later price increase. Now that I want to cancel my service, they want to charge me for liquidation damages (6-month fee). $1588 to be exact. Since they say I am breaking contract but they actually made the contract null when they increase my price 2 months later. Oh, but they have given me a credit now for each month they overcharged me. Beware of their practices.

I was sent an online survey from Republic Services. I responded with less than a 10. The next morning TJ from Ohio County, KY contacted me. He had the authority to resolve my problem. He issued me a credit for my issue, and went above and beyond to make sure everything was taken care of.

Kelly ** is a professional!!! Cheer in her voice and determination in her stomach, confidence to make you feel valued!! I had a issue, probably auto generated billing that was annoying, but with one simple call Kelsey took care of it.

Avoid this company if at all possible. I would pay twice as much for a trash hauler that actually picked up when contracted to do so and did not make repeated billing errors. Our town contracts with them, so I have no choice. If you, too, are forced to go with them, be prepared to spend hours on the phone correcting their billing mistakes, during the workday of course, and to end up paying more than claimed, and to have your trash sitting out repeatedly because of missed days. Reps are superficially pleasant but will not or cannot get the job done; one said to me, after a clear mistake, "well, I can't take responsibility for another rep's actions."

My trash pickup was missed while others on my street had their garbage picked up. My wife and I made attempts to get the pickup scheduled prior to our next regular pickup day rolling around again. We were told several times that it would be picked up that day. Never happened. We live in a rural area and bears are looking for food constantly. Why lie to us about some fictitious pick-up that won't happen. Just tell us that we have to wait for the next scheduled pickup day and I would remove the container and additional bags that were left out to be removed. Terrible way to conduct business.

ZERO STARS! Awful! Iredell County NC needs to get rid of this service! No one like them and their customer service is awful! I hate that they are even trying to use Benfield Sanitation's name on their website! That's misrepresentation!

Horrible customer service and do not stand by their obligations. After ordering a 20-yard dumpster and requesting the pick-up date during the initial phone call I was told it was not an issue. The dumpster ended up being removed at the end of the day prior to when requested which then caused our real estate agent to reschedule pictures of our home. On top of all this when the dumpster was delivered the driver did not use the wood on the driveway to place the dumpster and left scratches in the concrete along with blocking the street for over an hour while waiting on another driver to arrive and show him how to correctly unload the dumpster. Republic Services took no responsibility and offered no discount or nothing in return. Look elsewhere before using this company.

I hired Republic in mid-September when I moved into our new house in Haymarket, VA. I signed the contract and was given a service start date, but Republic never showed. I called and they apologized and promised to send someone. They never showed!. Between September and November, Republic picked my trash twice and each time a week late. So. I canceled in mid-November 2024 and I was told that my service would end by the end of the month and the bins would be picked up on December 9, 2024.

Was overpaying by $800 a year, compared to a local company. When I called they were willing to drop the bill almost $200 a quarter. (After weaving through the call center for 25 min). Equally offensive. Then charged me $75 to pick up the bins. Couldn’t get through to dispute this after calling three different times and being on hold for over a half hour each time. I just gave up. Sent several emails to customer care. Rarely responded and the one time they did, no action was taken. I told them I would run a campaign to expose them. I handed out 23 flyers in my neighborhood. All 23 are switching. I just cost them $41,400 dollars and I am just getting started. That took me 30min of my time. I am only doing this on the principle of the matter. With social media, now the little guy that has no power base - can fight back. Game on! See attached letter, and my first three bins I attached it to.

The cost of setting up any account and service with this company is insane. I've never used this company before. I was charged $45 for delivery of my garbage can, they charged me for 12 weeks of service upfront, the additional fees we're also through the roof. I had questions about my bill and when I tried to call, I was placed on hold for over 20 minutes, so I tried chat and that was also a long wait time. I finally sent an email to their support center and was emailed back that I had to call them about my account. Now, I'll be paying another $45 for them to pick up their garbage can because I'm no longer going to use this service. Absolutely ridiculous.

Beware before using Republic Services. They will charge you a hefty fee for delivering containers when you start service and another $53 each container fee for pick up if you cancel. They will continually raise your rates. I was being billed about $280 a quarter when local service quoted me $90. They will negotiate lower price but still not match. Service was reliable but got expensive in 2 yrs time. This info is in writing so they are not dishonest but just beware of their gouging practices and know how they operate their billing and be prepared for their fee increases and side charges.

If you have Commercial accounts STAY AWAY FROM REPUBLIC. The only trash company that doesn't weigh any of loads but charge you overages. Constantly make excuses on pickups, drivers are so unpleasent. The billing side is horrendous. If you have a few hours to try and sort it out. GOODLUCK! Don't say I didn't warn you.

In the last months we went on the handicapped service. My wife and I have health issues. Since this has started my bride has had to call close to 30 times for lack of service. Normally our main trash gentleman is a rock star. The recyclables person is another story. What prompted today was the gentleman (I don't believe our regular) took out the trash and dumped quite a bit in the street. Normally would've called and waited the established 30-35 minute hold time, but there was broken glass. We cleaned it up because we care about our neighbors and didn't want to wait until someone experienced a financial loss. I'm sure this would've been a battle with who ultimately is liable.

Republic Trash service literally is “Garbage”!! I have had my can out by the road for numerous days and the driver whatever his problem is refuses to grab my trash, but gets everybody else’s that lives on the block. I have constantly called their customer service line and they keep telling me that they will forward this to the supervisor and I never get a freaking call back and they fail miserably to resolve this issue! I would not recommend this service to anybody!!! The lady that I recently talked to on the phone kept telling me that she’s gonna follow up with it and that they were gonna grab my trash today and when I got home, the trash was still there so now not only is Republic trash taking or should I say stealing my money but they’re not providing the services of picking up my dang trash! If I could, I would rate this company a zero out of five!

Updated on 05/14/2025: I've responded as requested. The result? Another email asking for EVEN MORE money?!? This company has absolutely lost it. Extortion. They responded on here asking for my personal information so they could make it right and the response was to send me a new invoice with more charges? What?!?! I WISH I could add attachments so that everyone could see each invoice growing and growing for each time they decide my calling them out ended in them demanding more money. Wow.

I had a terrible interview process. They set up an interview and it got rescheduled multiple times. One time being while I was in the parking lot. This was by far the worst interview process I’ve ever experienced.

Every year, Republic Waste tries to increase my rate. This year was the worst. In May of 2024, I was charged $61.39 for 3 months of service. In May 2025, they wanted to charge me $94.86 for 3 months. That's an increase of $33.47 and 55%. That is outrageous and a clear example of corporate greed. I have been a loyal customer since 2003. They don't care about your customers, just money. They offered me a measly $2 off per month. That is pitiful and I canceled their service. I was told I had to pay for all of May, but they could pick up my cart any day for $47. I want services up until the day I am forced to pay obviously. It doesn't cost them $47 to pick up a trash cart. Highly dissatisfied.

Called to explain and request the best way to take care of an account of father passing and fee charged due to the bank did not allow payment to go through; however new bank account was set up; and fees paid prior to this call. Republic contact stated, "sorry for your loss," and due to the account holder being deceased (and this was told to me about 15 times during the conversation) the account must be closed and the can will be picked up; advised I still live at the address and then was told - account will be closed because account holder is deceased and new account to be set up; had to pay for new account; and cost went up 17.00 +-.

This company is driven by profit with little regard for customers. They raised my residential service charges to $198.23/qtr. Local providers were providing services for $75 to $90/qtr. When questioned about the rate, the company quickly retreated to $114.00/qtr. My neighbor informed me after calling to complain about their rate with Republic services, the rate was reduced to $60/mo. When Republic Services on my second call, refused to further reduce the rate, I requested termination of the service. I was told the container would be picked up @ 1 month later and I would be charged $47 for container removal. The container would have to be empty before pickup. I will be charged 1 month service in addition to the $47 pickup charge. The above transaction took an hour of holding on line to complete. Customer service and concern is non existent with Republic Services.

Trash would be left on the shoulder of the road despite using the container they provided. Their employees went through my driveway with the rear tires on their pickup truck spinning, spraying gravel and debris on my property. They charged me a late fee on an erroneous charge which they did credit back, but I had to call and wait on hold for 35 minutes to get the late fee removed. They raised their rates routinely without notice and when I asked why, was told that it was an increase in dump charges that forced them to do so, even though their competition, who use the same dump, didn’t raise their rates. They charged me $38 to pick up the container they forced me to have when I got tired of their lousy service and cancelled it. I wouldn’t recommend this company to anyone.

We started with Rocky Mountain Sanitation who were always responsive, local, and didn’t overcharge for service. We were told when Republic Services took over that they would honor our pricing with Rocky Mountain Sanitation. We just got a call today saying they were TRIPPLING our cost! I asked for a compromise and was told there wasn’t anything they could do. When you call, it’s a call service who can’t do anything. Then you have to wait for a call from someone in the area. Then you have to wait for the actual person doing the service. Complete inefficiency. As a business owner who budgets for the year, this news of tripling our service charge was very distressing. We have dumpsters, bins, and toilet service which I’m now going to cancel because they are completely unreasonable. DO NOT go with this service if there is another option.

This waste company is the worse company I have ever used. My account says inactive online. I call (the one day that I am sick and unable to go to work) and they say it's active. I cannot schedule a bulk pick-up online because my account online says "inactive". All my billing statements reflect as paid. I place trash (chair) outside for pick-up, doesn't get picked up. I try to schedule for bulk; I can't because my account says inactive. Customer service hours are the hours I am at work. I try using the Chat option, says I need to call. I am over this. We used WM in FL, and I NEVER had an issue. Their website says they don't service this area... bummer.

Absolutely deplorable services. Called three times to schedule pick up services. Was promised three times they would come pick up the bulk and they never showed up. On top of that they missed the regular scheduled pick up services and couldn’t give me a reason as to why. I actually don’t know what to do from here. Simply ridiculous.

Waited on the phone for over 2 hours after being disconnected twice. Tried to then set up an online account, was told after 30 years they could not find me. Keep raising the price gradually after giving me a break when I complained, then within a few months, right back up there.

They miss pickup days frequently. Charged me $50 to return my recycling can and never credited it back, after they agreed they would refund me. My bill went from $45 to $68 for some sort of fuel fee. Choose another company!

In Northern Indiana, I've had 3 missed pickups so far -- and a bill for the full month. Good luck trying to get someone on the phone to adjust your bill. I even placed my number on the docket for a return call -- never happened.

The absolute worst customer service. They are trying to extort me for a pick up fee; one that I never agreed to or signed a contract for. They bought the company that I originally had. The "supervisor" Lauren told me that they will be charging me, the fee was in their terms and conditions (payment does not constitute agreement to terms & conditions, btw) and that I can have a lawyer contact their legal team. We have been trying to cancel service for 2-3 months now. They want $110 per dumpster and $30 per can. We have two dumpster & and one can (in three locations). They are absolutely refusing to work on this issue with me. They have threatened to send me to collections if I don't pay this random fee I never agreed to.

Do not use Republic Services. In 2024 the company posted record profits over 1 billion dollars and yet they endlessly tack on charges to your bill. If they simply provided a reasonably priced service I would not be so burned. Administration fee is added on (because they can), an Environmental Recovery Fee is added on (what the heck is that) and fuel surcharges. This is on top of the pick up cost for the trash bin. No recycling here either. The price kept going up.

I recently canceled my service, they billed me the next payment period because they bill through the end of the month. Billing through to end of the billing cycle makes sense, but charging me after I've canceled my service for another month is theft. Large companies stealing money whenever and wherever they can should be illegal, But this is the world we live in. Our only recourse is to write a review no-one cares about. Shame on you Republic Services, You thief.

If I could give 0 stars I would. Billing practices are borderline fraudulent. Need more accountability and less apologies. Profit pigs charging different prices for the same services in the name of "Open Market Pricing". Fees upon fees upon fees. Which are also at their choosing of price amount. Cancel and go where you aren't being foxswiped each billing statement.

They missed my trash pickup yesterday and I had it at the curb at 5am. They're closed today so no customer service to talk to. When reported missed pickup online their chat bot said my address wasn't active but they did pick up my recycling yesterday so their system is wrong. They picked up other trash in my street. My bill was paid in time. Guess I am stuck until next week so I'll call Monday and ask for a credit in my bill for no service or support.

Updated on 05/27/2025: As a followup to my problem from the end of April, the customer service rep that asked me to contact them never replied to me after I sent them my contact information. I then receive a bill from Republic for $104. I sent it back with a note reminding them that my account was paid in full and service canceled. Now I'm receiving bills for $53 and weekly phone calls demanding payment. Republic is The Worst. I'm reporting them to the Indiana Consumer Protection agency and contacting the attorneys who are working on a class action lawsuit again Republic for Deceptive Business Practices.

If I could give negative stars, I would. I have been with Republic Services since they bought out the 2 companies prior. Their rate increases and additional fees are nothing less than agressive and unwarranted. I called 6 months ago to cancel Services. At that time it was agreed that they would provide me the same rate as their competitor was offering if I agreed to contract for a year. I did. 6 months in they raise my rate. When I called to cancel service, they informed me that the benefit of the contract (to me the consumer) is that will provide the services I pay for monthly. I was told if I cancel, I would be charged $700. Plus fees. Their rate is currently 35% higher than what I can get the exact same service from their competitor for.

Do not use this company!!! They will lock you into a three year contract. Then in the fine print it basically says they can raise the price at any time. Less than a year after signing they jacked my rate up 30% higher! I got quotes from other companies that were lower than my original rate. Republic said they would match it only if I signed a new 3 year contract. So I did, then less than a year later they raise my rate 30% again! I said I want it lower they said they could lower it a little bit but only if I re-sign another 3 year contract. I'm not sure how this isn't criminal! My advise is stay away from this company! Don't ever sign anything with them. I will be talking to a lawyer to see how they can get away with a scam like this.

They charge you more than any other company in your area and still provide worse service. I made an account when moving to a new address and they never even picked up my garbage once. I canceled and went with a better company and they still had the audacity to charge me for a bin pickup.

The worse ever trash collection company with mediocre and horrible customer service. Spending an hour over the phone to pay the bill or to reach somebody different occasions. Don't sign for Republic Services.

After 30 minutes on hold trying to cancel my service, the hold system disconnected. I am moving out of your service area, and it's very disappointing that Republic Services seems to be waiting until the very last minute to come into compliance with the FTC click-to-cancel rule (link at the end of the post). From other reviews, it looks like Republic is going to charge me $40 to pick up their own containers. This is disappointing considering the lost productivity of having to wait on hold has already cost me more than that as I could only do a limited amount of work for my own business during that hold period. **

Republic missed so many weeks of our residential garbage pick ups that we had dozens of bags that wouldn't fit in the can. Weeks of no pick up. I called so many people and was always told there was someone else I needed to call. Republic would not remedy the problem they created so I was forced to rent an additional can. I ordered 3 months to get a discounted rate and was charged for 5 months plus delivery of the extra can. My bill was over $150! For their errors! I called today to cancel and was still charged over $130. Thank goodness they waived the $55 pick up fee for the can itself. This is ridiculous and I do not recommend this company.

Las Vegas, NV 89106. Today is 4-4-25. Republic Services has to have the laziest drivers for bulk pickup anywhere! I have bundled yard waste by the street, sitting there over a month. I called twice about missed pickups. Last time I was told that the driver said it was too big. I guess all the proper sized bundles together look like one large mound to the driver. Lazy...the nicest way I can put it.

If I could give zero stars, I would. My recycle at my house has been missed for 3 weeks. I called and spoke to customer service this week (after being on hold for over 30 minutes) and was told it would be picked up Wednesday. That did not happen. A text was received that it would be picked up Thursday, April 3rd, but that did not happen. A call was just placed to customer AGAIN and was on hold for 46:39 when I had to hang up. This is not the only time I have had my containers not serviced. YOU HAVE GOT TO DO BETTER!! As tax payers, we are paying for your service. Missing them is non-negotiable. My neighbors had their recycle picked up, but mine was not, so they were out and serviced my neighborhood.

I am unfortunately signed into a contract with this company. Every 2 weeks they report having picked up the solid waste dumpster only find out it’s still full. In my opinion, this is a breach of contract and I will look to soon terminate it fully. If there is a different company I suggest you take your luck with them as I can personally attest that you will have a dumpster/can to place your trash, and this is great until it fills up. Then you will have to start taking the trash out the dumpster and hauling to the recycling center because of the missed pick up causing a smell.

Subject: Urgent: Property Damage and Distress Caused by Republic Services. I am writing to formally address an issue caused by your service that has been both upsetting and distressing for my family. During a recent trash collection March 31 at about 4:40pm, your team damaged our fence and trash can. As a direct result of this damage, our dog was able to get out. This was an incredibly stressful experience for us, as my daughter and I had to drive around the neighborhood searching for our pet. This situation has affected us tremendously, and I am deeply disappointed by the lack of care that led to this incident.

Worst company I have ever dealt with. Always Late on picking up trash, sometimes skips a week. Can't get in contact with the local office, corporate won't give out their local phone number, plus when you call corporate, they never know what the problem is or what's going on, but refuse to give you the phone number of your local office. We finally had enough and called and canceled our service. Ask them to give us a final bill and pick up date, which we paid over the phone at that time. Almost a month later, we get another bill from the Republic for a pickup fee, recycling fee and fuel cost. Plus taxes came to over $60 dollars, just to cancel a non contracted service. Customers beware of this company.

Updated on 04/01/2025: You are hearing back from me. Let's do this publicly though, as a lot of your poor ratings are due to the fact that you all do not respond. Granted you responded on this one, but the response was that you would like for me to give you information, so you can do an inquiry. There is no need for an inquiry. You missed my trash service now. For the fourth or fifth time, and when I call your company, no one answers the phone. A person can stay on the phone for hours, waiting on your hold time. This is unacceptable. You guys need to do a workover on your whole process concerning customer service in my opinion. If a customer has an issue, and they cannot get you on the phone to voice that issue, I would rather not have your service at all.

The service is good and mostly reliable. However, if you want to reach a live person.... good luck! After an hour of trying, I was informed I could not set out extra bags even if we PAID for a bulk pick-up. Literally just household junk from summer cleaning and closet clean outs. It already costs enough for a weekly service!

If you want to be disappointed with a vendor, Republic's Trash Service in Avon, Indiana will not fall short. If you like calling and arguing with combative customer service reps multiple times a week to report missed trash pick ups Republic's Trash Service Avon is my go to. Tell me you suck at your job without telling me you suck at your job - Republic's Trash Service Avon is a trash service that can't seem to pick up trash and their customer service reps will continuously tell you that it has been picked up, even as you (the customer paying their salary) stare at your full trash cans at end of your driveway. I thought Ray's Trash was bad but Republic's Trash Avon is taking the trophy for 2025!

I have NEVER seen such a mismanaged company. Two things for sure, either you would have service or you wouldn't. At least twice a month I had to call for a pickup because I was totally missed. I had enough of the aggravation so I cancelled the service. Now get this, I WAS CHARGED $72.00 TO HAVE MY TRASH BIN PICKED UP! I was actually charged for them to pick up something that belonged to Republic!!!! My advice is handle your garbage yourself by taking it to the waste facility or find another company.

I don't understand how a company can get away with this crap. Our fault I suppose, we should have research them before signing up. But so many hidden fees, additional fees and no one tells you about it, ridiculous. Fees for dropping EACH containers, fees for fuel, fees for environmental recovery, oh and fees to pick up EACH container when you cancel the account. I'm sorry but that's something I should be aware of when starting an account. The amount of the fees is also ridiculous and for us added up to 300$!!!! The actual cost for picking up and doing the job was 25.50$ per month. The other company in our area charges ONE flat fee of 76$ for 3 months with NO Additional fees, nothing hidden, true to their words. We're never going back to Republic. That's for sure, 2 months of services and all the fees up to 359$. No thank you.

I would not recommend this company for business dumpster service. They will constantly charge you extra fees for the most minor occurrence. I have been charged over double my agreed to fee based off what they claim is an overage. I will definitely be taking my business somewhere else.

I recently had the pleasure of speaking to Johana **. From the moment I reached out with my inquiry, she was attentive, friendly, and professional. She took the time to understand my issue and offered a clear helpful solution. I will definitely recommend their service to others. :)

The absolute worst. Not only do they charge LITERALLY over twice as much as the refuse company I switched to, but they also run a scam on the 'free rental' of the toter. They tell you that you can use their toter for free during the service period, but fail to mention that you get invoiced (over $70!!!) whenever you stop using Republic Services. I could have just got one for myself. COMPLETE ripoff, terrible company.

This company is the worst. They purposely ignore city ordinates. Every week, between 3:50AM-5 AM, while their offices are STILL closed and long before city ordinates state the operation of their trucks operable, they send trucks to our area who wake the entire neighborhood up with loud beeping sounds and tossing large steel garbage containers all over the place. You go out to complain about the violation and what do you know, their offices are closed, yet their truck is wreaking havoc for school children and working adults at rest with all of the noise it makes. This is EVERY WEEK!!

Worst company I ever have dealt with as a business owner for 32 years. Suddenly quit pick ups. Couldn't reach for 6 weeks. Then told they no longer service my area. Never had the professional decency to notify me.. Then sent me a recontract proposal. Nobody there has any idea what's going on.

If I could give a lower rating I would. If you want to pay for nothing this is the company for you. They expect you to pay a ridiculous price but they don't show up for most pick up! This company should shut their doors! Sorry as sorry can be! They lie, they are sorry, lazy, and don't care because no one in the entire company does their job! If I could I'd switch to a different company.

Very extremely difficult to cancel the contract. So much runaround from their "account managers". They are NOT transparent with their fees, price increases and terrible auto renew terms of the contract. What is the address to send the "certified letter" to to cancel? And Where am I supposed to "send" a message to? The account manager is terrible.

I would not recommend Republic. I will say agents are nice so one star is given. Make sure you get all the information you can about pricing, cycles, fees, cancels, trash can itself (locations, times, repairs and takeaways). Write down your interactions (dates, times and who you talk to). I pray that current customers have a good experience.

Idk if anyone is looking for trash pick up on the commercial side but I wanted to share my experience so others would know. I signed up with Republic and I have had nothing but awesomeness. TJ ** is wonderful to work with any questions I have he's on it. They come and pick up on your selected schedule. You are notified before they come as well as once they pick up. You are also made aware if there is a delay in your service for whatever reason. If you're not having Republic as your commercial trash service you're missing out. Best customer service hands down.

The environmental fuel recovery fee is supposed to be 18 percent. That's what their website says. Which would put it at a little over $10. It's at 22.57...my bill jumped from 75.86 to 99.46...and before I called to cancel my service a while ago-it was at $169. for 3 months. I'm not sure why they think after 3 months they can alter my bill like this...but I'm not happy

I just purchased a home In Gibsonville and Republic is the company that picks up trash! They have messed up my pickup three times in a row now! Called and complained several times and still continue to not empty my second garbage can that I'm paying extra for! Over 80 dollars a month for a company doing a brainless job that anyone can do! All I get is excuses every time I call!

We received notification that our trash pick up would be changed from Monday to Tuesday but they didn't pick up on Tuesday either and also skipped the recycle week and now has been over 3 weeks since that has been picked up.

I am writing this review because of how they overcharge in the state of Arizona. First, they are more than double the price of the two other waste collection in the area. Paid a $45 dollar fee PLUS a fee for administration and now I cancel service I have another $40 fee to pick up plus admin fee and a fuel recovery fee paying total of $76. That is ridiculous. Sat on hold for 53 minutes to hear "that's how it is." Check other supplies first as they are the most expensive!!

We have had a service contract with Republic Services for trash collection at a small apartment building that we own. We canceled that contract yesterday after having been on hold for more than two hours while being passed on to three (3) successively dishonest "customer service" representatives. Eventually, we did receive a call back from a "customer service supervisor" whose job was to inform us that Republic Services would be billing us to buy out of our contract. We have all seen this movie before. The fish stinks from the head. I assure you these four individuals are functioning exactly as corporately instructed. Here is their program.

Horrible service. Frequently misses scheduled pickups. I moved to a different address and Republic Services charged me over $80 just to remove the containers. This business is scamming people and should be investigated.

I call Customer Service every week to replace my 13-year-old broken "TRASH CAN" and I get the same answer each time I called, "WILL SEND SOMEBODY TO REPLACE IT." It's been over a month and no one come to replace my trash can. I even sent them an email couple weeks ago. No reply??? For star choices, they should put ZERO because one star is too much for their bad service.

I told my cousin that my trash company keep raising my bill almost 2 dollars every year, and It reaching over a $100 now for 3 months cycles. My cousin told me her trash bills was only $78 for 3 months, and price raise every 3 years. We both lived in same neighborhood. I have used Republic Service since the beginning when I moved into the neighborhood. I have reached out to Republic Service, could not even find a email to complaint about, called customer service, they don't have the answer and told me it my HOA have to do with price on my trash bill not them, because my HOA is contract with Republic Service to serve in my neighborhood.

I am greatly disappointed in the service as they have missed pickups a couple times. This past week we had snow of 4 inches on Wednesday. Our pickup is on Thursday but they sent a voicemail saying they would be one day delay. On Friday, I got another voicemail advising there would be no pickup until next Thursday. Roads in our neighborhood were all cleared by Thursday morning and Friday was sunny all day. The competitors to Republic all picked up on Saturday. So, I'm calling to get quotes from other companies now.

This company is a disaster and is completely untrustworthy. They have a myriad of hidden fees, such as a fuel fee that changes every month (and they won’t tell you how much it will be), with extremely high surprise bills that just keep coming. It was far, far more expensive than originally quoted. The website is also completely dysfunctional and there is no communication about delayed or rescheduled trash pickups. They are massively unreliable about the services you are paying top dollar for. Finally, they’ll surprise you with huge delivery and pickup fees (an incredible expensive penalty for cancelling with them). I absolutely do not recommend working with them for any reason.

Worst and most unprofessional company. I called their office prior from moving from our rental home where we had our Republic account opened 7 years earlier. Spoke with CS to make sure my service would end before next billing cycle began. I was told to have cans at curb for the last pick up because a truck would be behind the pick up guys to take my cans. Today I get a bill for $85. Check my account it says for service date of March. I called the office and they said they are charging me for picking up the cans!!!! When I cancelled my service I was told they have to pick up my cans or I would be charged for them. This makes no sense. I did exactly as Republic Customer Service told me to do when I stopped my service in January. I am filing a complaint with the BBB and Consumer Protection today. Republic Services is a total scam.

The prices are astronomical compared to competitors. I can’t get them to change the email they send our invoices to….They continue sending our invoices to someone who doesn’t work for us anymore. I’ve been told it would be 2-3 business days a few times now & I’m still never getting bills so I can even see what I’m being charged for. I asked about our contract end date & was told I’d hear back in 2-3 business days….which I probably won’t.

I've had continuing problems over the years with my trash barrel not being emptied completely. I pay for the barrel to be rolled to the street and emptied directly into the garbage truck. Instead, the workers save time by plucking a few pieces of trash out of my barrel and putting them in their own barrel. I probably complain to Republic two or three times a year about this, but the poor service continues to occur.

This experience was awful from start to finish. I haven't used Republic for trash pickup in years. I don't remember it being so awful, but it certainly is now. From the very start, there's no way for you to set up new service online. You must do it from the phone. Also, there's no way to set up automatic payments online until you get your first bill from them in the mail -- 2 months after you set-up service. Furthermore, they charge bi-monthly. Do you like to set-up autopay? Doesn't matter, it doesn't work half the time on their website. It'll tell you that autopay is on but will still fail to pay the bill from your bank account (and yes, I always have money in the account).

Since they change the name of the company they making a lot changes and they don’t let the people know they charging a lot money for extra garbage. I think they just looking for a way steal your money. Very bad service.

**edited to add** Have since received much better customer service!

Price increase and trash being picked up way more than agreed. When trying to cancel Service it’s a Huge pain in the butt. Republic Services will give you the run around and drag out ending service. I would never use them again.

This joke of a business earned their terrible Google score by being the absolute worst company EVER!! They know they don't have to try, because they are under contract with the city and due to this MONOPOLY they have no competition. They regularly miss pickups. They used to use the excuse that the driver would miss it, because it was in the alley. So we started dragging the dumpster half a block, down to the main street, because our neighbor told us that they were more likely to pick it up if we did all the work for them. NOPE!! They just don't care.

I wasn't able to pay a given payment and they charged me to interrupt my service and then charged me again to restore the services!!! This is very upsetting to do that to people who work their hard earned money!! Fine to charge one fee, but two?!!!

I wish I had another option for my trash services. These people are AWFUL. Never once picked up my recycling can so I cancelled the service. Then it took them a month and threatening to throw the can on the train tracks for them to finally come pick it up. Now they’re missing my garbage can and the supervisor who gave me his cell phone for issues like this was rude because I called at 5:15 which is “after work hours”. I’m so frustrated and my trash is piling up. This company should be investigated for mishandling my payments and not providing me a service.

Well my garbage is still sitting by the road from 3 weeks ago. No one will pick it up and when I said can't I meet the driver at the end of the road a guy named Scott got nasty with me and said, "We can't do that for all the customers we have." So I guess my garbage is suppose to just sit here till spring and have the animals tear it up. If I could get a different company I would but they are the only ones that do my area.

I have been using Republic Services for almost 10 years, faithfully paying my bill on time, and had very few problems with my trash pickup. But things rapidly changed when they tried to raise their rates by 25%, with me subsequently cancelling my service with them. First, they billed me for another 3 months of service, which required working with their billing office to work out a reimbursement. Then, a few weeks later, I start getting emails, trying to bill me for more money. I assumed they still thought I was a customer, even though my online account was no longer accessible, and showed that it was closed.

I would have given zero if it was a choice. Was a long time customer that did not love them but too busy to switch. Had a container at my house from a previous owner for all 10 of those. When I sold my house I called to cancel service and stop my auto draft. They drafted it anyway. When I finally called about a refund 2 months later they held out $61 for container pickup even though the buyers of my house had already signed up to use them and they dropped off one just like what they picked up from. I offered them a chance to do the right thing and not charge $61 to pick up a container that did not need exchanged. They refused and I promised 61 days of negative reviews. I want to help others avoid this and to cost them more money in business than they took from me by being greedy. Post 1 of 61.

Thank-You So Very Much to Brett for picking up Our trash at 25 Horseshoe Dr Middletown. You Rock. If only the others were like You. It hasn't been picked up for weeks and was piling up. I know We are at the end. But? Again thanks Brett. 🙂

On my trash day the trash pick up my next door and left mine. When I call customer service they said that they were going to pick it up as a miss trash…They lie 'cause never came to pick it up. They will just tell you stuff like that to get you off the phone line. How can you miss a trash 2 feet away from others' trash.

Once you are able to actually SPEAK to a human, they are very unprofessional and have zero understanding of how to conduct business. Not to mention they are extremely overpriced, and the dumpster is rarely ever emptied completely.

Late/missed pickup. Billing and then cancellation issues. Poor Customer care/support. Late fees and billing after cancelling service within ToS. Do not adhere to own ToS. Lack of knowledge in call center to resolve issue. I was a customer of a trash pickup service that Republic purchased in late 2023, early 2024. Once Republic took over, my trash pickup time was inconsistent and sometimes not picked up at all. They would not prorate or pickup. They tried to charge for excessive trash pickup the following week after they missed a pickup.

Severely overpriced compared to other local options. They have missed several pickups and never returned to pickup or give credit for those missed pickups despite reporting the mistakes several times. Cancelled because I've grown tired of the price increases. The representative tried every trick in the book to keep me, but I refused citing their pricing policies to then tell me at the end of the call that it would cost $45 to retrieve their bin and clean it proving my EXACT point on why I'm cancelling. Their cancellation fee is almost twice as much as a single month of the company I've joined. Outrageous.

One star, And that's only because Linda was able to figure out why billing was messed up for over 2 months... But that's just the side note. I am a customer of Republic Services as well as, AmeriGas. Amerigas is not perfect, but they offer a military discount... :) Especially in times like these, we all count on the military to keep us safe.. :) And with Republic Services in 41 states.... I see no reason why they shouldn't offer a military discount program...? I almost feel like someone near the top of management is not allowing it.... Shame on you... :((

Charge me $133 a month for large container. To start new service they charge $50 to deliver and to end service they charge $50 to remove. They can’t keep container in same spot; gets moved in front of garage door. Sometimes day of p/u gets moved because they don’t have adequate staffing. They are buying up other companies so not a lot you can do & they know that.

I wish I could give it a 0 star. If you ever cancel your service with them don't let them come and get your container. Just take it your self because they will end up charging you for the pick as well. But they don't tell you that when you cancel. They only send you the bill.

I wish I could give less than 1 star because they are the absolute worst company I’ve ever dealt with. My trash wasn’t picked up Monday and when I called Tuesday I was told by a supervisor who contacted me that it was an oversight and she assured me someone would pick it up Wednesday. Today is Thursday night and my trash still hasn’t been picked up. When you’re paying a company to provide a service, it shouldn’t be unreasonable to expect the service to be done. I wouldn’t recommend this company to anyone.

Put a bed out, took the mattress, left the box spring so it will just sit on the curb for another week as it gets covered in snow. Completely moronic. Worst garbage company I’ve ever had. One big item a week so two weeks to get rid of my son's bed. But they will leave garbage in the cans and not follow their contract with us.

Requested bulk pick up services for two items to dispose of. Paid deposit fee when initially scheduling this. Brought these items to where I've historically brought them, and were not picked up. I was told I did not bring these to the right spot. Rescheduled pickup, and admittedly missed the second pickup. However, no attempt was made on the Company's side to rescheduled. I have been charged for the service as well as disposal fees. To get the items picked up I would need to be charged again. Absolutely horrendous service.

They run a borderline racketeering business and will be very shady. I reached out after they raised my bill from $35 per month to $45 per month. For reference, that's $420-$540 per year. I also had contacted the only local owned company left for pricing. Republic offered to match my previous billing of $35 per month. Although that would have been fine, the quote I received from the other company was $30 per month or $350 per year. I told Republic their competitor's pricing and they immediately offered me $25 per month. So for the last 2 years I've been getting screwed at $35 per month. I declined their offer and switched to the other company. Under their policy, they charge $100 to pick up THEIR trash cans, because when I told them I will keep the cans for that price they refused and said they own the cans and I would be forced to pay because there was nowhere local I could drop them off at.

I can’t in good conscience recommend this service to anyone. I was forced into this service after my local town passed ordinance for an exclusive deal, close after RS bought out the locally owned service I used previously. Rates keep going up randomly, service is wildly inconsistent. They refuse to pick up anything that’s not in one of ‘their bins’, consistently just spray trash up and down the street. I have an identical bin that they’ve refused to pick up. Customer service said they’d crush it with the truck if they tried, it’s the same mfg and model other than the color code as they use. My bin is black instead of blue, and they’ve crushed my RS issued blue one anyways, the wheels aren’t falling off, I guess the benefit is it doesn’t trap water.

Skipped pick up of trash due to snow. No call made for delay due to weather. No communication at all. Other trash companies picked up our neighbor's trash same week. Called for pick up this week. Denied. Requested credit. Denied. If other services can get pick up there is no reason this one can’t. They show no mercy if you are a minute late on bill.