Republic Services Reviews

I was Contacted by a GM and the bins were delivered within a few hours. He said he would co contact the customer service department and have them issue credits for the service and bins not received.

Change to a 5 star. heard from management. he was great to the point I want to keep there services great job!!! thanks for the great follow up. I wanted to remove old review but cant ;-(

Since the beginning of 2024, our street has been missed five times for either trash, recycle, (one time both…) Or bulk. I fill out the app to say missed pick up and typically they are there on Monday or Tuesday to get it because we have Saturday pick up. This past Saturday, June 22… Our neighborhood did not get our bulk pick up. I completed the form as normal Saturday night. Apparently it didn’t go through. On Monday I completed it again. On Tuesday I called. They assured me someone was picking it up by Tuesday at 6 pm - no pick up. I phoned again Wednesday and was again told it would be picked up by 6 pm. No pick up. I went to Twitter… X… And did a direct message.

Scheduled a pickup and paid for a pickup of a bulk item. We explained what the item was and we were told they would come the next day between 7:00 a.m. and 7:00 p.m. No one ever came to pick up the item but our credit card sure was charged. I had to leave the item out on the curb all weekend thinking that maybe there were just a day late and deal with my HOA being very upset with me. I received no phone calls, no emails. Nothing to explain to me the situation of maybe why they were late or why they didn't pick it up. Still have the item. Still don't have my money back.

Absolute sham of a company. Small businesses BEWARE, they try to stay out of sight and mind by auto renewing contracts without any confirmation or request. They will also increase your rate within the contract.

I called today because I am selling my warehouse and getting rid of the dumpster so one of your bright employees calls me back drilling me about who the new owner is contact info and I said I don’t have it then she ask when am I closing and I said, "None of your business. I don’t have to give out that info to come pick up my dumpster tomorrow" so she hangs up on me and I call back and nothing, no resolution. Is that how you guys handle things? Don’t like it that I’m closing the account out and you want to keep screwing me over because I did look back at all the invoices and the charges are all over the place and pretty sure this is fraud. My trash started out at $79 a month with contract and some months $240 others $180 just whatever you guys feel like charging me that month.

We have used Republic Services for 10 years. The bill we received last week was for $509. A 25% increase. As 2 seniors living solely on social security, we could not afford this. We researched and found much more affordable options. Yesterday we called Republic to cancel service. When asked why, we were offered a discount of $125. We explained that we found much cheaper options and we are on a fixed income. They are now charging us $94 to pick up the cans.

TERRIBLE. We pay for trash pickup twice a week in the mobile home community we live in and no one showed up last week or today so it has been over a week that our garbage has been sitting in the 110+ weather. We can’t fit anything more in our can. We are a 55+ community and Republic doesn’t seem to care that many of our residents are unable to keep dragging their full cans back up the driveway when they don’t show up. These aren’t isolated cases, we have gone without trash pick up many times over the last few years without explanation and without reimbursement for the days they no-showed. One driver was caught sleeping in his truck one day. The company has lied to our management office saying “they were just there!” when asked about why they didn’t show up.

I had service with a local company, for 30 years, Republic bought them out last year, now the price on last invoice went up a dollar a week, I called and cancelled now they want $37.50 to come and pick up container, they won't let me take it to local office, and waive the fee, They are charging me $37.50 to pick up a 30 year old worn out trash can, I'm going to pay it but it will be the last cent they will ever get out of me,.

I ordered a dumpster for a house remodel from Republic. The dumpster was delivered fine, but the problem they have is their computer systems and customer service. I received a quote from them, but the priced I received was more than the quote. They will just transfer you between customer service and sales and no one has the authority to resolve the concern. Their website does not show accurate information and does not match the invoices they send.

Signed up with this company 3 weeks ago…Paid deposit, and no service. Called every day, promised by the end of the day, and nothing. Just got a bill for 3 weeks of service…Are you kidding? Lousy service (actually no service) and lazy drivers. They miss about half of our neighbors as well. Go elsewhere if you want garbage service.

What a joke of a company this is! My family had paid for three months garbage pick up in advance, but then the company changed some of their policies regarding pick up and having to use special cans, so we cancelled almost immediately and went to another service. We were told we would get a $180.72 refund check in the mail within a few weeks, it's been almost a month and still no refund check!! In this day and age why aren't you refunding people electronically?? Did you send the check by Pony Express by chance? We've been on the phone at least five times trying to get our refund. What an absolute joke to be waiting this long for so much money that my family desperately needs! Shameful company.

The company resolved our issue and we are satisfied with the outcome!

Although I’ve been paying for services with Republic Services for years, I can’t seem to get a bulk pick up yet. After call in numerous times to get one table picked up my table still sits out at the street. Shame on Republic Services.

For many years, I have been forced to have Republic Services service my trash bins for apartments in the City of Los Angeles, and it keeps getting worse. The bad part about it is that I don't have a choice! For now I am stuck with poor service and service fees that increase substantially every January 1 like clockwork. They just added a new tiny green can for $111 per month and have pick that up only when I call and complain. I used to have control over who I paid to service my bins and if that was the case today, Republic Services would be fired immediately. But since I know they can't be fired for drivers constantly missing pick ups and poor customer service, they ignore my complaints and no changes are made.

If I could leave less than one star I would... Consistent late pick-ups, doesn't empty entire can frequently...sloppy! AND the customer service is terrible with a website that just runs you in circles and a terrible phone service. Avoid this company if you can.

If I could give a big fat 0 I would. Never follows through. Always just drops cans and they bust. Never grabs bulk pickup. They have promised me a call back 3 different times within 24hrs and nothing in 2 weeks. This company is nothing but slobs.

Billing person Danielle was very rude. When I called up she just interrupted me and said, "What is your name?" in a very rude tone. I asked her to explain the charges of my bill and she was not very helpful. We had recently signed up for service in Columbus Ohio and were told by the rep to try 2 cubic feet and then they can swap out to 6 cubic feet. We were never told that there is almost a $400 charge. When I called up Daniele was rude and not willing to even talk about the charge when I was never informed.

Absolutely horrible trash service and customer service. The lies and lack of pride in their company definitely shows. They promise to make good on their mistakes but never follow through. Don't waste your money on service you will never receive.

Had a business account for 6 years. Closed business to put up for sale. Paid for 6 months of an empty pickup and could not afford it any longer. When I called to see about cancelling suggested they were wasting gas and time as dumpster was not use. I was told I need to call 60 days before contact renewal auto renewed. I asked when that was so I could be on top of it. I was transferred several times and told they didn't know. I had to talk to an account mgr. Her name was Nikesha. She was so vague and avoided me.

I have been a Business customer for over 19 years and have decided to close my account only to be told that it will cost $1724.28 plus 60 days to close it. I have never been late or behind on a bill and this what I get for that. Also I am not in a contract anymore, so I am not breaking it to close.

Absolutely hate this is the only service we can use in our area!! They skip our trash day for an unknown reason, so our cans are naturally overloaded at this point!! They pick it up the following day & trash falls out!! Our lazy trash men have never once gotten out of the trucks when they spill trash bags onto the ground, so of course they’re not picking it up today either!! It’s not just our can, there’s trash all over the street but hey, not their problem!! They are horrible!! We’ve all cleaned it up of course, so I’m expecting some of my bill refunded, since we’re doing your job!! I know, want in one hand…..

They missed the entire day. I placed an order for a bulk garbage pick up. They specifically said between 7am-7pm. They never came. I have been exhausted from people coming by picking up and spreading around mess through the neatly arranged items we laid out on the curb. I have to work tomorrow so this is terrible.

After receiving our last bill in the mail, there was an increase in price of over 20%. We decided to cancel our service. When I called to cancel, I was told that there would be a fee to pick up the cans; a fee of $37.67 per can! $75.34 to pick up two cans that had no fee to drop off (Benfield dropped them off many years ago). I asked if I could bring the cans to the address on the bill to waive the pick-up fee and I was told no, they are picked up by a third-party company and stored elsewhere. The third-party company is a box truck very clearly labeled with Republic Services (our neighbor had their cans picked up as well). If a customer is offering to save you work and take their time to clean and return cans, I think the least you can do is accept that offer and waive the fee. I guess "the customer is always right" is a phrase that has long left the vernacular of customer service agents. I'm very disappointed in this company.

After 9 years of being a loyal customer they raised my rates $30 dollars. I called to get a better rate and was asked what would I like to pay? Really this isn’t a game show! So of course I gave them a really low number…you asked. After back and forth I said just cancel me…a few days later I called back hoping perhaps I just got a bad salesperson. The girl was nice but still didn’t offer much of a good price. I told her for two people we hardly fill the 96 gallon can…She offered me a 32 gallon at a decent price THEN I’m told “Delivery Fee” for the new can will be $49.99…I said I’m not a new customer you all are just swapping out. Would not budge so I said forget it! So you lose a customer of 9 years over a can! I have told my neighbors who use them about this and to watch your bill. I kept recycling service….but that is not going to be for long! Bye, Bye After 9 Years!

I'd give 0 stars if I could. Terrible service. Residential pickup can't do their job without knocking multiple barrels to the ground, trash everywhere and TOO LAZY to pick up their mess they made. Call 3 weeks in a row and get nothing but lip service. Promised a supervisor would call me within 24 hrs. LMAO. Nothing but lies. No change in inept service, nor a phone call.

For residential trash service their rates are horrible, over 300.00 every 3 months for 2 cans! Customer service is awful, no one knows who said what. Not to mention they want to charge you to come pick up the cans. They told me one date and now it's another. Do yourself a favor and support a local business.

If I could give this company a zero star I would. I had Morning Disposal for 15 yrs. Republic bought them out and I absolutely couldn’t deal with how Republic conduct business. Horrible customer service, horrible business structure and absolutely the worst waste management company I had to work with. Beware if you are thinking of using this company. I found another company and asked to cancel service and they charged me two more months and a dumpster pickup fee. This place is such a scam. It makes me furious to be taken advantage by a company like this. I refused to pay the added charges. Now they threatened me with a collection agency.

Incompetent business. Reviews reflect this. Don't even bother calling them with any concerns you may have with them. I'd like to leave a quarter of a star rating, but there's no option for this unfortunately.

Worst place ever. Don't waste your time. Terrible wait times to talk to people. The prices are through the roof. No one can afford with a one income household can pay these prices. The worst part is when you cancel they charge so much to puck it up over 100 dollars. What a rip off.

Republic bought a small company in my town and raised prices by $12 with no notice. When I called to cancel my service they told me I had to pay $37 to have the trash can picked up. This is ridiculous!! My can still has the old company's name still on it, it’s not even theirs. I will drive my can to their business and throw it their parking lot before I pay that fee!!

Just canceled my trash pickup and she tells me I have to pay $41 to have the bin picked up or I take it in myself. This company bought out another small company where I live and just dropped off the container at my house, there was no contract or any info about this cancelation fee. There are other cheaper companies in my area that also don't charge to cancel. Why am I being charged a fee I never agreed to?

They always missed pickup trash bins. Some times the trash bin left a whole week on the street. I called and emailed but they still didn't fix it. I teach my dog three times then he never forgets but this company is different.

Probably the most expensive trash company out there right now. They will get you by starting off with a teaser price but then keep raising the prices on you over time. The thing is the service is not the expensive part, it's the administration and environmental fees that almost double the price of your quarterly bill. Other trash companies in my area have no fees which makes their services a no-brainer. One other thing, know this, not if but when you choose to cancel because of their crazy price increases they will charge you $80 to pick up the trash cans. They don't tell you that though when you sign up.

Very disappointed in this company because we switched from waste management to the Republic. We’ve had trash sitting out in our front yard for over seven days .They skipped The bulk pick up and we called three times already. Hoping they come out tomorrow, I’m tired of hearing the same excuse. Very poor service or just laziness, whichever, we pay for this service and should be treated like paying customers.

We have had a dumpster with republic for two years. No problems other than late pickup until we got a bill for over $500! It showed an extra pickup three times - each charge was $150. Our regular payment is only $83 per month. Upon calling them we were told because the trash had filled the container enough that the lid was open from 3 to 10". They sent me photos of the dumpster showing the lid ajar because the trash had not been pushed down. When I asked why now are they dinging us when we have always done this and they said because now they have cameras so we can't get 'by with it' anymore. I asked why we were not given a warning as it's clean the trash could have been pushed down.

Republic Services is absolutely nonsense. Please save your time and money and go with any other trash company. I have been with Republic for 3 weeks now, and they have not collected my trash on the date they are supposed to pick it up, I have had to consistently call and ask when someone will pick it up. Also, I paid the $50 down deposit and got told it would be $76.98 per month. Sounds all fine until they don't tell you about all of the other fees, they charge you for. Got billed 5/5/24 for $89.94 and thought it was all taken care of for the next 3 months. Nope, got billed for 6/4/24 for $94.58. Absolutely outrageous.

Trashman skipped us today. Run him down a few blocks away and he said our account was suspended. I Immediately called and confirmed that this was not so and they would let operations know. The man was in our neighborhood for a good hour. Literally dumped the neighbor's trash and still did not return. Why? So maybe they give you a 24 hours, wouldn't it make a little more sense just to simply return while you're in the neighborhood. And if they don't come back till next week, what do I do with my trash? They going to pick all my bags up off the street next time? We were customers with Wallace Brothers for several years previously and never had one problem. Too bad they sold out. I know people make mistakes but this is ridiculous. Suspended??

Customer service sucks. You get told one thing and they don’t stand behind it! When you call to try to get things straightened out you will just be told there is nothing they can do for you. Calling their customers service will get you nowhere.

I am extremely dissatisfied with Republic Services! They price gouge then when you cancel service because it is way too expensive, only after calling to discuss options and being told there was nothing they could do for me....I canceled service then they charge me extra to pick up THEIR CAN!! Stay far away from Republic!! Customer Service is awful. Poor reflection that should not be carried on to their drivers, they are great.

I signed up for trash removal service on 3/19/24. Service was "supposed" to begin on Monday, April 8th. No one showed up. I called to see when it would be picked up. I was told the following day. Nope. I called again and was "promised" that it would be picked up on Wednesday. Nope. Called again and was told by Joanne that it would be picked up on Thursday. Nope. Called AGAIN and spoke with Octavio, he said to put the bins back at the curb. (We had brought them back up so they wouldn't get knocked over by the high winds we were experiencing.) Still NO ONE SHOWED UP! Called again and was told a Supervisor would contact me. No one ever called.

Shady business practices, and terrible services. Had an account that transferred to Republic from the Best way/GFL days. When Republic took over they continued to charge me for door service but never provided it. After speaking with the office about my concerns on several occasions and still having issues I decided to cancel my service with this company April 13th. They still sent an invoice for $65 charging for the entire month of April even though they only managed to perform 1 pickup during that month.

What a scam, It was storming and the 3 yd dumpster lid blew open exposing a portion of the black garbage bag and they charged me a overage fee of 38.00 for the picture I attached. Believe me they have missed picking mine up several time but now I don't care how EMPTY it is I will make damn sure they pick up from now on.

We were serviced by Benfield Sanitation before those bastards at Republic bought them out. Ever since then, the service has sucked. They consistently leave trash in our can, and CONSISTENTLY KNOCK OVER OUR CAN and leave it there for us to pick up. They have to be some of the laziest drivers I’ve ever seen. Terrible terrible service. And there’s no other options because they have a monopoly on the market in trash. THEY SUCK.

I would advise finding a trash removal company other than Republic. Once BSS changed over to Republic, customer service left as well. Times of pickup are all over the place, and some days not all trash is removed.

I recently moved and was told Republic services is the trash service here. Their cans were already here so I called to start service. Service is every Fri. I work nights and I always place my cans out on the curb on Fri mornings at 5am when I get home. I've been here almost 12 weeks and my trash has been picked up twice. Everytime it doesn't get picked up I get numerous calls from their customer service stating my trash cannot be picked up because of cars parked on the street in the way. Mind you, I work nights so I'm woke up everytime they call. So I get up, look out the door and I promise you when I look to see what the issue is, I don't see it! It's beyond frustrating that I've lived here for 12 weeks now and my trash has been picked up twice.

We are in a small tourist community. The previous garbage service (Eagle Waste) sold out to Republic Services a couple years ago and that's when things went downhill. The prices are literally insane, and the fuel surcharges are equally insane. The double dipping of fuel charges, the extra charges, etc... It's constant, the locals are terribly disappointed and reach out to social media to share their frustrations frequently.

If there was a zero star I would choose that option. We have had to call to remind them to pick up on scheduled day on numerous occasions. We’ve went 2-3 weeks with no pick up and had to call AGAIN for service. Beyond unhappy and will be cancelling and don’t recommend this service to anyone.

Republic bought out the last company. Drops off a can months later with no notice or explanation. Then when I cancel am told there is a $47 pick up fee. I say I will bring it back and they say that is not an option. I will turn them into the Better Business Bureau. I did not sign any type of agreement with them for the garbage can or agree to a crazy pick up fee.

Their website says they are open 6-4. So I drove 1.5 hours to pick up a dumpster and dump it at their landfill. When I got there the gate was open, but the lady attendant said they were closed at 3:30. I pleaded with her to honor what is listed on their website to no avail. All in all $50 down the drain in fuel and it’s a long drive to somewhere I can park for the night. Such a jerk company.

Over the past two years Republic Services has missed the entire side of my dead in street a minimum of 6 times. No one can explain how only one side is picked up and the other is not. This is ridiculous

I have been a customer for almost 5 years. They have had modest price increases until recently. They bill every quarter so my bill went 24% from one billing cycle to the next, without an explanation. I called the company & I was told yes they had a price increase, without any reason why it was such a large increase. I have switched my trash pick up to a more reasonable company. I called Republic to have my furnished can picked up & tell them I was cancelling my service. I was told that they charge $42.00 for them to pick up their can! What a crook! Terrible company! I will not do business with them again. I would rather take my trash myself than deal with Republic.

I have a business account with this company and have called 4 different times and they have not picked up yet. It has been over a week. Everything goes into a call center and no one knows what is going on and I constantly get excuses and apologies but no action. This has to be one of the worst companies I’ve ever dealt with. I am going to find another company, a company that has integrity and good customer service. Obviously, customer service means nothing to this company.

If I can give them no star I would because they don't even deserve a star. It's been one month exactly waiting for them to cancel my services, I have spoken to everyone but a manager. I just called again and the services are still on. I've canceled this 6 times. Worst Company. Worst customer service.

Called and canceled my service on 3/25. My container removal were schedules for 4/8. A final invoice was created by Republic on 4/20. On 4/19 I get a phone call saying my account is past due. On 4/19 I get an email saying my account is past due. Keep in mind the invoice says it wasn't even created until 4/20. On 4/25 I get another email from the collections department. Really? How do you create an invoice that is past due before the invoice was ever created? And goes to the collections department five days after being created. Come on! This harassment isn't even the worst part. Going over the final bill I have to pay for the bin pick ups. Bin pick ups each per invoice are $36.30. Times two is $72.60. My final bill says I owe $112.15.

I planned in advance to have two twin mattresses included in a bulk pickup by Republic Services at a cost of about $65 per mattress. I was told to have the mattresses out on the curb at a specific location by 6AM the next day. By 1 PM the next day, they were still not picked up, so I called Republic Services again. I was promised that the pickup would be completed by the end of the day. BUT, THEY WERE NOT PICKED UP. Now it is the weekend and their office is closed and there is more rain. My wife and I live in a senior facility with more than 200 other residents, who have begun to complain about the wet mattresses being out on the curb. Republic Services is a company that has poor internal communications and does not keep its word. I know they recently acquired Randy's Sanitation-- a company with very good service. Too bad. I wish we had Randy back. Fred **

My experience with Republic Services Residential in Whitestown, Indiana has been disappointing. The pricing seems exorbitant, and the frequency of missed pickups and incorrect recycling dates is frustrating. Adding to the frustration is their refusal to collect extra bags or boxes, despite their own errors in scheduling. The additional charge of $2.50 per item outside of the designated containers feels unreasonable. Transitioning from Michigan to Indiana, I had hoped for better service from Republic, but unfortunately, my experience has left me disheartened. I cannot, in good conscience, recommend Republic Services based on these issues.

The local service/pickup crew was fine. The fact that my price for pickup went up nearly 100% in the past couple of years makes 0 sense. Fuel prices increase but they also fluctuate. When gas prices dropped the price didn't go down yet has increased nearly every quarter. I switched companies to a local company and when I cancelled I was informed that Republic was willing to price match....The new company is charging me similar to what I was paying when I started, actually cheaper than 7 years ago....yet Republic was willing to come down from the $158 they are going to charge me quarterly to match the $90 I am paying for service now....seems a little greedy. I then received a late payment reminder a week after I cancelled service for service that have not nor will be rendered. Awful company.

I was happy with the service I received. Reminder calls regarding holidays/delays, always timely pickups. I was on quarterly auto pay so that was simple also. Although I did notice the increase in bill by $5 sometimes at every quarter. I didn’t realize how far it had come until I looked back to 5 years ago. From $49 for a three month period of weekly service to $97.58 for the same. Obviously some price increase is understandable but double? I called to cancel and at that time I was told the price was negotiable down to $70/quarter. Honestly that is what makes me upset…for 2 years I’ve been paying a higher rate than “necessary” as a loyal customer and now I’m told the price is negotiable? Negotiable price was only guaranteed for a year though and I know how that turns out for me. So I cancelled and getting charged a $40 bin removal fee. So be better than me - don’t wait 3 years to price check.

I have had their services about 2 months and have been missed 3 times. I call that day and they assure me someone will come…doesn’t happen. The garbage men actually park by my bin to transfer trash from their pick up to the rollover and they still do not get mine. Today I even asked the guy if he was going to pick up my trash since he had sat in his truck 25 minutes on his phone. He stated the pick up truck was full and he was waiting on him to come back from dumping it and he would get mine. This made no sense since he was in the big truck. Never got my trash. I called the office and was assured it would be picked up. No it wasn’t…again. I do online missed pick up reporting every day and still nothing happens. This has to be the laziest, most unprofessional business I’ve ever encountered. I would recommend this company to absolutely no one.

After receiving a bill that was $34 higher than the previous bill, I decided to cancel my services. My trash can is only half full most weeks and I couldn't justify the price anymore. What shocked me was the $73.44 charge just to remove my trash can!

I've never seen so many bad reviews for a Mandatory State company. My experiences have been horrible. When you sign up, it's through some different company who has no clue on what the prices are. They're just paid to sign you up and then you gotta deal with Republic Services. They should be definitely put out of business by the state. Holy crap talk about hidden fees plus they miss picking your trash up at least twice a week. P.s. No need to respond because your responses are almost identical to every single bad review. Looks like you got a bot to write it.

I was a long time customer of this company until they wanted to raise my yearly rate over 30%. In the past I was able to negotiate a fairer price increase since my income is Social Security, but they refused this time. I switched to another company that was cheaper. I was not happy to find out that I would be charged a full month when I only need the first week to end my pick up. Second, even though I was owed a credit, they charged me $48.77 to pick up my container when I no longer had need for it. Are you kidding me $48.77 to pick up a container when they go right by my house picking up containers from others in my neighborhood. I would have been happy to return it myself if I know I was going to be charged this. Bottom line, avoid this company and I hope they go out of business. Upset former customer.

They missed my garbage can along with several others on Thursday's pick up. I called and they were supposed to come back out, but several days later our cans are still on the street full. They just refuse to come back out

They came, picked up trash cans and left them in the street. The police even came because that almost caused an accident and they never came back. Now our apartment complex is without trash cans because they are in the middle of the street. They also miss a lot of days. They don’t come when they are supposed to come. Even if you call them they lie and say, "Yes we will be there." and they don’t come.

Horrible, horrible service! For two weeks now we've scheduled to have our mattresses picked up curbside. Paid in advance, spoke with multiple customers reps who confirmed pickup times two Fridays in a row. I don't know where you went to business school but I'm guessing you learned your chops off the back of a matchbook cover.

Republic acquired Moring. My bill was $46.50 bi-monthly with Moring, and then for a few months under Republic. Republic increased my bill by 30%, taking it to $60.45 bi-monthly. I travel to take recycled materials elsewhere... Have done this forever. This leaves me a single small bag of garbage each week. 30% increase? I called. I talked with billing. No help, but so politely insulting.

Local pick-up was on time. No shade thrown at our local pick-up people. But corporate Republic? Very, very shady. They doubled our bill retroactively! We cancelled, and went with another service which is local and so much less expensive. I would NEVER recommend.

Republic purchased GFL. Bank paid gfl. Republic said they didn't receive the payment. Tried to call gfl but keep getting transferred to Republic. Had to double pay to keep credit good. Canceled service. They lost future business. I lost 173.59. They are like dealing with the mob. Don't use them. Bad service on top of it.

Canceled services. They transferred me to a sales person to cancel. I cancelled and they informed me I have to pay a 250 dollar fee to have the cans picked up. I told her that wouldn’t be happening. She then offered a 50 dollar discount and I told her that still wouldn’t be happening. I confirmed with her when they would be picking up the cans. I inquired about the now 200 dollar fee and she said she would take care of it. I had a bad feeling so I checked the online account the next day. It didn’t say my account was cancelled so I deleted my bank account info and called to confirm. I spoke with someone in the billing department and they assured me the account had been canceled, I would not be charged for the next 3 months of service, and that my bank info had been deleted.

Wow! City has a contract with these guys and we are supposed to have 2 bulk items picked up a month. Have fencing that isn't heavy but too big for the bin. It has sat outside 5 weeks in a row. After the 3rd week called and they were supposed to come out 2 days later but didn't. Called back and they said I didn't have an account with them. The city does! You get my Trash every Tuesday. Had to get the city involved just to resolve. This company doesn't know what they are doing.

Update: A local rep has promised to resolve at no charge.

Signed April 2023 for 177.89 a month. Fast forward not even a year later and it's almost four hundred dollars. Got a quote for another company and they said they can't match the 3 years. So I have them their required 60 day notice Feb 1. April 1st, got told, "Oh well they never processed" and I have to pay 6 month fee to cancel on top the 60 day notice here. It is the 8th and dumpster still on our property and still no paperwork from them and they tried to say, "Well we can try to match." Little too late and their match means nothing considering the 177 contract didn't last 6 months but yet we stuck paying huge fee to cancel. I would shop around because these company dont care about the $$$$.

This company is so poorly run it's sad. I have a disability so I pay for door service, but in reality I am paying for no service at all because they do not pick it up. When you call they give you the runaround and outright lie to you. You would think they would care about bad reviews and people who have to call over and over just to get what they have paid for but obviously they don't even care about people with disabilities and the kind of service that is needed.

Updated on 09/28/2024: I was initially thrilled when Republic bought out Waste Management in our area, but it has quickly turned to regret and frustration. They leave my trash can in the street instead of returning it to the curb where they found it. They keep missing pick ups and offer no explanation. And now to make matters worse, the price is increasing, despite the level of service decreasing. My next step is to complain to the city of Springfield, the Better Business Bureau, and whoever else will force them to start doing better.

I have been a customer for many years and recently the bill goes up every time. I called in late December and was told there would be a adjustment, they did for the one bill which I appreciate but this next one was right back up again. The constant price increases on each bill is ridiculous. The drivers and service are always good so that's a plus.

Matter was resolved by the company. Still a bit of a sour taste from the initial experience, but they made amends.

I was left an notice in my recycle bin saying no glass. I wish the person would come back and show me that glass in container. I now see why most people in neighborhood don't recycle. I will be another now that won't take the time to recycle. The person took the time to twist a wire notice to bin. Did not take any of the other items in bin.

We use this company to pick up at our business, last year I was going to go with another garbage company but they talked me into staying with them and had me sign a contract for three years at a monthly rate that was reasonable. That monthly rate never happened, every month the bill was higher and higher than what the contract stated. I called to talk to an account representative and it took her over a week to call me back and that only happened after I told someone else at the company that I wanted to cancel their service. She then lied and said she never received a message to call me even though another representative knew exactly what time and date I originally called. I wanted to cancel the contract after a year when I discovered that they would drastically change the bill from month to month for no real reason, signing that contract did absolutely nothing for us.

Go with a different company! We were quoted and our first bill matched that quote. Every bill after was and additional $60. Bulk pick ups are a joke. They have you take furniture to your drive and expect it to sit there for a week plus. Their customer service is a joke. I don't even know why they have it. When I called and said I was hiring someone else they said I would have to pay $100 for pickup of my containers. Then I get a bill for service they did not provide because they don't allow customers to leave in the middle of a billing cycle? Then I got a bill for over $150 for containers for their fuel. Now I offered to drop their containers off. They REFUSED! Do not use this company. They need to be reported because they are out here robbing people.

This has been the most impressively horrible company that I have dealt with in a very long time. Besides my bill doubling in the span of 3 months with no justification except that gas prices had gone up, they then started charging me overage fees every single week, which then doubled the cost of service yet again, Landing me at $1,000 bill for just the month of February for one 6 yard dumpster pick up once per week. The customer service reps are robots and refuse to help you with anything, they do not provide timely documentation that an overage is being charged you only find out a month later if you pay attention to your bill. You then have to request pictures. They also will charge you a lot for getting rid of the dumpster.

Crooks. Do not use this service. We have had their trash and recycling service for two years and our prices have doubled. So I called to cancel my service and it was suppose to end January 31 2024. However, we were still billed for the following 3 months. I called to have the money refunded. Well the amount charged has only been credited to my account and they kept the admin fee and environment fees. So they have kept an extra money from me for their mistake. Additionally, when they came to pickup the cans and deduct that from the "credit" on my account they charged me almost as much on a one time pickup and as they charge on fuel for 18 pickups over 3 months. I still haven't received a payment for my remaining balance owed. All this to say, this company is a pain to deal with and they are Crooks.

I’ve had nothing but terrible customer service. I sold out of my business that I needed service at and Republic Services is refusing to pick up the trash container and they are telling me that I have a contract so if I want to buy it out I can do so. If not it’s stuck there but there’s no contract signature. No one can provide anything that I’ve asked for. It’s been escalated three times already and I still haven’t got a callback from anybody. I just keep getting the runaround, it’s almost like there the mafia making you pay for something you don’t use anymore and if nobody pays I’m gonna get a visit from the trash cartel. I don’t know what to do. It’s been escalated to the highest and I’ve still got nothing back. I have no signature or contract with this company yet they still ignore all my request.

Never dealt with a worse company. Been with them for over 10 years with only minor issues here and there. The last 5 weeks they’ve missed pickup 4 times. I have to call, get told it will be escalated, etc. Sometimes they’d come the next day, sometimes I’d have to call again to ask them to come pick up. Most of the people on the phone were rude and couldn’t care less. The one person told me that they spoke to the driver and the can was picked up. Asked him if he wanted to FaceTime as I walked outside to show it was still sitting there full. Another guy said ‘well, truck is running late today so just wait’ then I had to tell him that it passed my house almost 2 hours ago and my neighbor's can was picked up. Funny, they know these issues yet no calls from any kind of management to make sure issues are resolved. I’ll gladly pay more with another company who actually shows up when they are scheduled to.

I moved to my apartment April 28th of 2023. Since then I have had to call Republic on numerous occasions! Three of them I know for a fact was because they picked other garbage up and left mine and other ones just sitting there! I call every time. And they send someone out the next day to get mine and other cans down the alley that they just didn't do.

I went online to start services with this company. They require a $50 deposit for the cans. I paid the deposit on 1/25. Moved into the new home on 1/27. On 1/30 I got an email that cans would be delivered. They weren't. This was the beginning of the downward spiral right from from the start. Long story short, after calling Republic Services and them telling me that the cans would be delivered everyday for a week and a half straight and the cans never were I told them to please cancel services and return my deposit as I had not received the cans. They canceled my service and told me I would receive a refund back on my card on Mar. 1st because I would only be refunded at the end of their billing cycle (which is wild). Ironically, 3 days AFTER I CANCELLED SERVICE, the cans showed up. I called and said to remove them (which they did 5 days later).

I've been attempting to cancel my account with them since Jan 2024. I've called multiple times and been transferred and told someone will call you back as I'm considered commercial as I have a dumpster. I finally called, got a supervisor from Residential and she did follow thru to finally get me touch with the person in charge of my account Johana **. It's like playing tag with her as Id call in and they tell me she's not available even after calling her back within 2 min. I finally decided I wanted her supervisor which they contacted me and advised me they get me a final bill as I was under a contract. Which again still have not gotten. They have refused to collect the dumpster and refused to send me a final bill with the broken contract amount. I've sent many emails and Calls to the point I don't know what else to do..

Dear Republic,

We ended up with Republic services after they bought out our previous dumpster service company. Our rate for a 2-yard dumpster has continuously increased and is now a ridiculous amount of money each month. They are famous for constantly charging you with Fuel Fees, Environmental fees, Overage fees, ETC. When trying to cancel because we have found another company for 1/3rd of the cost, we have been told that we are under contract and must pay $3400 to have our dumpster removed. No respect at all for customers, they are just hoping you will not read into the fine worded contract and sign away so they can raise rates at will and start hitting you with ridiculous fees. There are class action lawsuits against this company for good reason. Stay away at all costs or you will be a victim like the rest of us here. I wish we were more aware of what this company is all about before we hired them.

Left a couple of empty boxes next to bins because recycling was full and the clucks totally disregarded them and left them behind. I guess getting out of the truck to pick up a couple more boxes is too difficult.

We had initially had Randy's Sanitation for garbage services, I loved Randys. Randy's was then acquired by Republic Services a few years ago. I started noticing late garbage pick up, missed pick ups, etc. I then followed up with Republic, they gave me a few dollars (literally) for the inconvenience of missing multiple pick ups. Then I started to notice that there were price increases consistently without notice (solely notes, environmental fees/service fees/Etc).

Two years ago, Republic Services acquired the waste management company I've been using for the last 10 years. Since then we've seen prices skyrocket from $16.50/mo to $76.85/mo for the smallest available trash bin. In the last six months alone there's been 3 unannounced rate hikes totaling a 53% price increase. They even decided to retroactively increase rates on an already paid invoice period during December.

Canceled service since we are moving. Have been paying very high fees for garbage collection and now they charged me 170 to pick up my dumpster. Are you kidding me? If possible I will avoid business with Republic Services at all costs. Might be hard to do since they are close to a monopoly and raise rates at will. My rate almost doubled in 2 years. Stay away!!

I was seeking to replace my trash service so got a quote from Republic that was quite favorable. Second bill was a $250.00 additional charge they claim happened because we had "contaminated" recycling. No picture... no proof. Just an outrageous charge. So I told them to take the recycling bin off my site. Now I have another bill with a $250.00 charge for "contaminated" recycling that apparently was the last pick up before the bin was gone. No picture.. no proof. Now a three year contract.... For the first time in 16 years I suddenly have contaminated recycling with no proof provided whatsoever. DON'T EVEN THINK OF USING THESE GUYS! 100% BAIT AND SWITCH!

Had missed pick up service for Friday. Put in missed pick up Sat. Sun came around not picked up. Called Monday. Told on schedule for the day to pick up. Still did not get picked up. Called again Tuesday. Said on schedule for pick up for Tuesday. Still Trash can on street has not been picked up.

Missed trash pick two weeks in a row. Customer service tells you they will come back on specific date and that does not happen. Can't get in touch with manager or driver to resolve issues. I have health issue and I advised I do not have time to keep calling. No one seems to care in this company.

What a JOKE this company is. I have never had such an issue with giving a company money as with Republic Services. Their Customer service is the WORST! I decided to do the right thing and start recycling. These guys were the only ones in my area who did recycling. I was fully willing to pay three times MORE than the other local guys I have had for seven years. It took me an entire week of arguing, calling every day, and spending more than an hour on the phone with their extremely rude customer service reps to get my account set up correctly. Then, the local guys called and said they could not come down my road. I had them come back out, showed them exactly where to turn around, and explained how my current garbage truck drivers have no issues making that turnaround. Plus, never in 7 years have we ever had anyone get stuck or in any danger whatsoever.

Prices continue to increase month over month without notice. Tried to cancel contract and were told to reach back out in June. They are not willing to work with you in any way. Account rep was not helpful. Asked to speak with a manager - no success. Keep delaying communication. It has been almost a month. We are not even using the dumpster anymore and they won’t come pick it up. Customer service is a joke.

Missed collection multiple times, multiple calls, all ignored, poorly trained representatives who can not answer basic service questions, ridiculous hold times. Complaints to supervisors even go unresponded to. WORST TRASH SERVICE IN 30 years and it took them less than a month.

I talked to David. He was very courteous and was able to resolve my issue and now I can say that I am satisfied with this company.

Horrible, horrible, horrible experience top to bottom. Did I mention horrible? Skipped pickups, no explanation, not willing to compensate for missed pickups. Cannot break contract without paying for full contract for "damages" even though they are the party to "break" the contract by not fulfilling service. Customer service person says there is no one else to talk with beside that person, and they will not budge on anything. Requests for updated billing information requires weeks for them to provide (if they provide at all) during which they still bill you and charge late fees. They change terms of contract and provide reduced services because it is "too difficult for driver" to enter a neighborhood after they agree to provide service and get you to sign a contract, and then they don't offer you a reduced charge. Avoid this company.

There have been several occasions where they have not picked up my recycling and trash, resulting in maggots in the can. The most recent case it took 3 phone calls and over 2 weeks to get my recycling picked up. I canceled my service and they scheduled a can pick up for 2/15. The day goes by and they aren’t picked up. I call and the agent tells me they rescheduled it for 2/13 and they never told me. She sends a case to the supervisor to see if they can pick up on 2/16. I call because the cans are still not picked up and they tell me they have a backlog and they have to schedule me a new date. Worst service ever! I just want my cans picked up!

Today was garbage and recycling pick up. The first truck came around and picked up my neighbor's recycling and skipped mine. I called and complained that my recycle bin wasn’t picked up and was told because I rent and I’m not the owner of the house. I have no right to complain even though I’m the one pays the bill. The person I spoke with was LeeAnn, She was incredibly rude and talked down to me and told me I wasn’t allowed to speak with anybody else there because I wasn’t the owner of the house where I have been living for 18 years and have always paid my bill on time. This is a horrible company. I hope Willoughby, NEVER renews the contract with this company.

This company told me there's low cable wires in the alley, next they said my recyclables are contaminated is why they won't pick up in front of the house. The camera shows they never came after December 2023. I shouldn't give them any star!

I have problems with missed pick ups. Recently I called to report missed pick up, customer service call center assured I was not missed, just late, truck will be here to pick up! Did not happen, so reported again today, same outcome! It's 2 pm, trash still sitting on street! I can't talk to local company, just a centralized call center? This is not acceptable because call center has no idea what's going on local? Republic used to be best in town, boy that is NOT the case now!! They don't care anymore!

Our pickup has been a disaster, in December they couldn't pickup because of the weather, it took a month to get it straightened around, now they switched the pick up days again, I called Tuesday and the lady assured me that they would definitely pick up the next day....NOTHING!!! As I sit here Thursday I'm watching garbage flying down the street from my window! How in the hell do you stay in business Republic?

I got a call back from Republic Services and got our issue resolved. Thank you!

Talked to Supervisor and problem has been solved. Super nice Supervisor.

This company is the worst. I have been trying to replace/repair my recycle bin for over a month. Been scheduled 3 different time and they never showed up. When I call same story, will accelerate it, a supervisor will call you. Still waiting No email, no text, no call.

There is no way to find out about trash removal service in your area. They say you can sign up for email alerts for delays, etc. Have never received one. The customer service reps have little to no information. We will be changing trash removal companies. They are simply really bad. DO NOT USE THIS COMPANY.

Most of my experiences have been negative. It's like everybody's in a bad mood all the time. Not sure why but it's not a good way to run a business. A lot of times employees can be disrespectful as if they hate everybody so if you do business with them just expect the attitudes.

Trash pick up prices continue to increase and still my street goes consistently 3 or more weeks without having trash picked up. At this point animals of all sorts get into the trash spreading it throughout the neighborhood. You can't take the trash in every night due to you MIGHT miss pickup, cause at this point you never know when Republic Services will ACTUALLY DO THEIR JOB YOU PAY HIGH RATES FOR!

I've been w RS for 8 weeks and it has been easily the worst trash/recycling I've ever had! If I could have rated them a 0 star, I would. Customer service will lie to you without any concern for the truth. If you can avoid this company, then do so.

They will sign contract with you for 315 $ per and will add up other charges and finally you will be charged 985$. This is CRAZY and if you want to cancel service, you have to pay remaining of the contract.

They've been charging me for 2 large Gray containers for the past 3 years. But I only have one large and one small. I brought it to their attention and asked for the difference to be credited, which was denied. So I just removed one container. Definitely shady business.

The accolades you see in the reviews they responded to are a bunch of smelly CRAP! Republic has lied, flogged and misrepresented itself in our area until we’re blue in the face from literally hundreds if not thousands of homes. They have ignored repeated phone calls regarding their pathetic service, whined, sniveled and cried about their disgusting lack of reliability and the list goes on and on and on! How do you look yourself in the mirror every day Republic? What a bunch of parasites!

My company signed a 3-year contract with Republic in 2017. We noticed over time the bill increased more and more and eventually with all the added fees; the bill ended up being three times more than originally. So, in Jan 2024, we decided to switch companies. I called to cancel service and they told me they would pass the message on to the sales rep. The sales rep called the next day to try to "help" me lower the bill. After she quoted a price that was still much higher than the competitor, I stated that I wanted to cancel the service. She then proceeded to get an attitude and threaten us with an "early termination fee." I asked how a fee could exist if we fulfilled our 3-year contract and she stated that the contracts continue and renews every year until you cancel it. I have never heard of such a shady practice from any business. So, it is an endless contract you are stuck in essentially,

When we originally signed up with Republic Services, we were told our bill would be 153.00 a month. Our first bill was 153.00, every bill after that ranged from 160. to over 300. With the average bill being 240/250. Of course, Republic Services insisted the rise in fuel prices was the cause. It was as though they wanted a blank check each month, garbage company, literally!!! When you rate 1 Star 85% of the time on reviews, people should listen!!

If you cancel their service they charge you over $85 to remove their container. And their services are not prorated. They picked up my trash once on Jan. 4 2024 and want to charge me for the whole month. Been a customer for at least 10 years.

I would like to start by saying if it was possible to give zero stars, that is the rating Republic Services would have received. I hired Republic Services to pick up my trash shortly after moving into my house. We were within a week of Christmas so there was going to be a delayed pick up which was no problem at all. The night before this delayed pick up I proceeded to place my trash where I was instructed. The next day after I had arrived home my trash was still sitting in my front yard. I called customer service and was told that it was an accident and they would put a "missed pick up" in the system and that they would be back tomorrow to pick it up.

The truck driver did not pick up the garbage and I called early yesterday and they agreed to stop by during the afternoon and no one came. I called early today and they informed me that they canceled the order for my call yesterday because the driver reported that the garbage was not outside. I ask to speak to a supervisor because I have evidence from the cameras in my house where the garbage containers were outside the night before and they were scheduled to come today and no one came either.

I have tried prior to resolve this issue. I have my account set up to autopay. Some months it accepts autopay, some months it does not. I have, multiple times, had to pay a large "reactivation fee" despite their own system showing that I am set up for autopay. I don't have any issues with any other companies I have set up on autopay with, but customer service only plays the blame game and tries to blame my bank. I will be switching providers as soon as possible. I would not recommend Republic Services to anyone.

Republic Trash acquired the disposal service I had for 8 years. The price Republic charged nearly doubled in 3 years from $129 a quarter to $241 a quarter. They left my trash cans strewn on the ground. A new company Patriot Disposal became available in my area, same service $102 a quarter- I signed up. I had paid Republic 3 months in advance and when I asked for a refund after my final pick up in 11/2, they said they would only refund 2 months plus charge $75 to pick up my bins. It has now been 6 weeks (12/20) and I still have not received any refund. Horrible company.

My family has run into super hard times and have been struggling for the past couple of years. We were one month late on our payment of $136.65 but they have stopped our pick up for two weeks now. I tried calling them letting them know I have set up to pay my bill next week when I get paid and they denied helping us. I have been a customer for over fifteen years and the least they could do is let us get our garbage picked up. We have had nothing but issues with them not picking up our garage for weeks when they don't have enough drivers but when I asked for the first time for help, I was denied and told that I have to pay in full in order for them to pick up our garage this week. Not sure how this is, okay? Late for a month and denied even when I am going to be caught up after the holidays.

I had Republic Services for over 7 years and finally got to a point where I did not need their service for a waste container. Two years prior, Republic Services made me sign a contract to reduce my monthly fee. Republic Services gave a the pdf file where it had my signature but they did not provide me with the time frame of the contract. Now, Republic Services wants to charge me about 4 months extra service that they will not provide since I have cancelled the service.

Updated on 01/05/2024: I submitted a review on 12/12 about 27.3% price increase, no one responding, etc. After a couple of emails back and forth, Kelly called me on 12/19 at 1234pm while I was in a lunch meeting with our staff. Left me a VM, I called her back 3 times that afternoon, left messages several times since, no callbacks. Then when I went into the email string via Consumer Affairs (CA), it appears closed. Resolution is showing in progress, but I have no way to email her or Republic Services through CA. Please have someone from Republic Services call my cell, it is in your records numerous times, and on VM of Kelly several times. We continue to short pay the bill, since the contract says if we pay, we accept the increase with no justification.

The absolute worst company in America. There will be a class action lawsuit coming soon. I would encourage you not to sign up with them, but that's usually not your option. As most of their customers are acquired through company Acquistions. But don't ever under any circumstances resign with them. I have been lied to by them year after year after year. There is no point in me repeating the same story that 90% of the reviews have said. I signed with them 2 times. Each time I did the charges triples within a year or so. And THEY RENEW your contract for another 3 years when your contract ends. To try to cancel. You have to speak to your account manager who never answers their phone, won't call you back. Then tell you that you have to pay them for 6 months of service just to cancel. Like I said the worst.

I have attempted twice to use Republic Services online payment option - the second time with assistance from one of their employees. Neither time went through and I was never notified of the failure. Have a "past due" now. Tried calling the phone number in Colorado Springs and received a voice message saying to call back on Monday. There was no option to leave a voice mail. Why is there no phone number in Canon City, where they are picking up trash? I can solve the problem by going with a different company. Looks like very few are happy with this company, judging by the reviews.

I just cancelled my trash pickup and learned that they charge $35 per barrel to come and pick up their own property. That is outrageous. Every month, my trash bill would go up with endless extra charges. If I had know, I would have never agreed to do business with them. I finally had enough.

I'd give zero stars if I could. Bought a hoarder's house to rebuild and was forced to use Republic because they have an exclusive contract with the city I'm in. First dumpster was delivered 4 days later than promised. I called for a swap-out at 9:30 a.m the day I got it as we were rapidly filling it and was told the schedule was full for the next 2 days. Finally got a new dumpster 6 days later and the driver placed it so close to the house that I couldn't open the door. The walls on a 40 yarder are so tall that we had to use a ladder to load it. I asked to have it "repositioned" and they promised to come do it but it's been 4 days and nothing's happened.

It would be nice if the drivers were intelligent enough to not leave the trash cans tipped over in the middle of the driveway. Be intelligent enough to pick it up and not block the drive. That ignorance is inexcusable.

Bad company and customer service, I'm about to cancel my service, every bill overcharge. I have to pay 175$ a month and I never pay less 300$, and this month they charge me 650$ for overload and I never have overload. I called the customer service many time to give me a proof for that and they said we will call you back and that's never happens. They try to take extra money. I don't recommend those people for service and I will see if I can saw them. Really bad business.

Tried to cancel service with a month's advance notice and didn't receive the "contract" to cancel until October which was out of canceled service date. Had to pay October bill plus I'm going to be billed 250 for them to pick up their dumpster! Do not use this company if you have options, complete rip off!

I have reached out to this company multiple times regarding their poor service in my neighborhood. There is always an excuse. Not enough people came to work is not a good enough excuse. Maybe if you paid more, your employees would show up and our trash would get picked up on the scheduled day.

I had been with Republic Services for 11 years. I had signed a contract for 203.00 per month. I was reviewing autopays and saw I was being charged 500-600 a month. The CSR was a complete hag. I switched services to another company. They charged me 3200.00 to close the account. They didn’t show up and overcharged many, many times. Do not use them. Fair warning.

I wish I could say this is the worst trash service I have ever used, but I can't because this is the only one I have used and the only one in my area. It's very expensive, and there are many times when they don't pick up trash for multiple weeks. Last Christmas they didn't pick up for three weeks, and they are on their second week without pickup now and doubt they will come next week because it's Thanksgiving. It's very frustrating paying 80 a month and not getting trash picked up at all forcing me to take it in my car to a dumpster. My mom pays 25 dollars a month at a competitor and hers gets picked up no matter what rain, snow holiday, it doesn't matter. I would switch in a heartbeat if the competitor covered my area.

Do not utilize their services, they don't care at all about customers. I have had to escalate thru the city multiple times and they still do not pick up my trash on the correct day. I would suggest complaining at your monthly city board meetings as they pay you lip service but never follow thru.

They change pickup date very few months. Then constantly I got email updates explaining how they were short-staffed or the weather so they wouldn't be out there this week. Really really exceptionally poor service.

If you choose to give this company your business be prepared to go down a one way street... only their way! Our company was with them for 11 years. Zero missed payments, zero late payments & zero returned checks. Prices go up constantly. You have to give them 60 days notice, in writing, in order to cancel their service. I emailed them the cancellation letter to the email address they provided. Never heard a word. Called. They transferred me to my rep. I've never met her, didn't have her phone number or her email address. She told me they did not receive the cancellation notice (that it was my fault that I sent the letter to the wrong address - even though they gave me the address) and they would not backdate it.

Terrible service. Would give zero stars if possible. Expensive as gold and as trashy as the trash they remove. I wish that there was other company servicing my area, would change in a blink of an eye.

As a body shop business we definitely have trash daily and require pick weekly. We are lucky to have 2-3 pick up a month. Weekly we have to call because they never showed up. Always the same excuse, it will be done by end of day and they never come sometimes for days and sometimes until the next pick up. If we can locate a reliable trash service we would, doesn't seem like trash service cares about their customers but they sure do stay on top of their payments.

For the previous two billing cycles we have been assessed a new fee not previously charged and labeled as a Waste/Recycling Overage, Overload Container - Distinct. When the first invoice arrived, I emailed my representative at Republic to inquire, but to this date I have received no response. That was October 06, 2023. Today we received our most recent statement, and again, we were hit with the same fee. This time I called customer service to inquire. After waiting on hold for several minutes a rep took my call, asked for an account number, then asked how she could help. I provided the requested information then was told to hold while she accessed the picture of our dumpster from the pick up date listed. I was then sent the photo for my review and this is what I saw: a dumpster with the lid open, some plastic hanging about 12" over the side of one corner and trash piled slightly taller than the dumpster walls.

Our company signed a contract with Republic for $309.00 in 2018. Our last bill for $1046.89 for October 2023. Not one price increase notification from Republic on any bill they sent in the last 6 years. They also charge unlawful fuel recovery fees. Republic deliberately implemented dishonest fees and price increases from the original agreed monthly rate. Republic is demanding $4000 for terminating their contract!!! And their rep is saying they will contact their attorney if we do not pay this. There is a class action lawsuit going on due to this same issue. BEWARE!!

My business has used this service for 5 yrs or so. They continue to raise rates disguised as fuel charges. The last increase was went from $70 (July) to $90 for (August) a single dump per month. We called on 10/26 to cancel. Yesterday an agent called and said a cancellation doesn't count unless you cancel with a manager. They wait days to call you until you are into the next month to stick you for another billing cycle.

Republic Services has to be one of the worst companies in the area. Miss pick ups all the time, won't take the trash because it's too heavy, and now I am being told that you can't have more than four bags of leaves. They have the laziest workers but that's because the company is bad. This is across the board with them. When I was a PM for commercial properties they did the same thing. If you are looking to use them for your trash company don't. Do everything you can to convince your HOA to go with another company.

Terrible service!! Contract you dont know about for 32 months, some 60 day cancellation period. $200 in cancel fees, no one will talk with you or help. Monthly cost goes up a lot after your first year. Mine went up $75 a month. Use another company. They may comment they are sorry but will never reach out.

Avoid doing business with Republic Services for Residential waste and recycling at all costs. I've had multiple missed pickups over the past quarter that they refuse to provide a credit for. They acknowledge the missed pickups by routinely sending text messages and leaving voicemails, however I was never reimbursed for missed pickups. They are also charging me to cancel my service. I was told it will be $60 + fees to pick up their own bins to cancel my service. This feels very unethical. The price is constantly increasing. My prices increased nearly every quarter.

I just found out they were over charging me 2x to 3x for years I just leased my house to my sister. My last bill was over $170. My sister has that house now around $60. I been getting overcharged for a very long time living there for around 18 years. Talked to 4 different people there telling me I wasn’t getting overcharged. I am also retired disability construction Boilermaker. Local 85 tore up getting 1/4 of my wages then a company like them taking advantage of it. I am calling an attorney tomorrow. They thought I bluffing. I am not like that. I do what I say. Might have to take my garbage to a waste dump myself so I don’t go bankrupt.

I called to cancel the service and they want $90 to return their can. THIS IS ROBBERY. I asked if I could drop it off and was declined. Seems about right for this company to continue to gouge its customers. Another reason to cancel and get local trash company.

Same experience as stated by others. Rates are constantly increasing and had to haggle with them to lower to something reasonable. Had enough of the shenanigans and closed the account only to find they charged me $93 to remove the containers. Also constant delays on weekly pickups due to drivers not showing or equipment malfunctions. They also would not accept many items other companies would take in the past like a bulk pickup request for dishwashers, etc.

Absolutely the worst company you would have to deal with! My small business was closed in October which I called them to cancel the service and asked them to come pick up their dumpsters. Toward the end of the month I still receive bill for the next month, which I called to question them and their representative literally told me it takes 3 months for them to close the account and even though I am not using their services anymore I still have to pay for that 3 months before the account is closed. They WILL try their best to get their greedy hands into your pocket!!! DO NOT USE THEIR SERVICE. I LEARNT MY LESSON!!!

Updated on 11/02/2023: All of their responses to their bad reviews make it seem like they want to make it right, but it’s a scam. You respond privately with your contact information and then they NEVER REACH OUT. They are trying to charge me over $1500 to cancel my trash pickup service as a residential customer and no one will reasonably work with me to allow us to part ways amicably. Do NOT work with this company. They are crooks!

I had a disappointing experience with Republic Services. Initially, the price quoted for their services was not the final price I ended up paying. They hiked the price without any valid explanation, citing a sudden fuel surcharge when I raised my concerns. It felt like they were holding me hostage with their contract terms, pressuring me to accept higher charges or commit to a longer contract just to maintain a steady price.

They raise your bill every single pay period without warning. They regularly miss and/or delay services due to staffing issues. Tons of hidden fees. It cost me over $95 just to cancel the service. DO NOT USE THEM UNDER ANY CIRCUMSTANCES!

I own rental property in Georgetown, KY. At least once a month someone will dump a mattress or couch at one of my properties. I follow Republic requirements for those items to be collected. They NEVER honor their word of collecting them in a timely manner. I've had a mattress prepared for them to pick up for 20 days. Now I'm told the mattress needs to be re-wrapped. When I explained that it was the day before the original pickup date they didn't seem to care. They won't collect it until I wrap it for the SECOND TIME!! Do your damn job the FRIST TIME!!!

My contract with a previous service was purchased by Republic so I didn't choose them to pick up my garbage. Republic missed my first 4 or 5 pickups because the driver didn't realize they had taken over the other company whose name was on the container. Their rates went up over $100 under the new contract so I found a less expensive company and cancelled Republic. Their invoice/contract term starts the DAY AFTER the new invoice. So the customer has no idea what the new rate is until after the old term expires.

One of my frustrations are that we as consumers don't have another option to put up with the bad service the drivers of this company provide. With over 1300 1 start reviews to represent this company not sure if my complaint would mean anything to them. Their system consist on taking pictures with their iPad to blame the consumer of the why they got overcharge or the why they didn't pick up the trash on time. They want to keep the customer accountable for perfect conditions to pick up the trash but when you ask them for a time or schedule to be prepared for them their answer is, they will be there when they can. That's unacceptable.

I've been working in Construction for 15 years. Industrial and Commerical. This is THE worst company I've ever had the displeasure of dealing with. It's a simple concept. You provide service, you invoice, we pay you. Republic has found a way to turn this process into brain surgery. They don't bill, then either refuse to pick up the dumpster or email threats. Their dispatchers and drivers claim they "Can't reach the office". And don't even get me started on the fees. I'm not joking when I say you will pay more in made-up "Fees" than you will for a dumpster pull. Save yourself a lot of trouble and go with literally anyone else.

This is the worst company. I cancelled my service because my bill literally tripled in one month, with no changes of service. I was told there was a $30 fee for them to come pick up my container. I just received a bill for almost $90!!!! $30(per container, they were 2) and another almost $30 for fuel. For $90 I could have brought the containers to them and saved $80. This is ridiculous. I was outright lied to about the charges, and then told they are standard fees, thank you for being a valuable customer. DO NOT DEAL WITH THIS COMPANY. THEY ARE THIEVES!!!

This corporate company took over a local company in my city. Since then the quality of the service is the same as their field of business - trash. Frequent missed pickups. This time 8 weeks in a row. Called customer service numerous times. Seems each new call closes the outstanding unresolved issues. What a pathetic company.

Rates at the Bradley County landfill are terrible...They no longer take cash...The convenience center has dumpsters that are too tall to throw heavy or large bags into easily...If you go to the back to dump trash or other items there is no signage to direct you where to go...Zero dust control that I saw...Not to mention they're closed on Saturdays now...As a former employee and certified landfill operator of this facility this place has turned into a disgrace...I am surprised it passes state inspection

I had occasion to schedule a bulk pick-up. It was originally scheduled for a Friday. It stayed on the curb for three days. I called and the rep intentionally kept me on the phone repeatedly saying she was "pulling up my account" and I had to stay on the phone. This is not the first time I've experienced this kind of behavior. The practice of keeping people on the phone to frustrate and eventually give up, Repeatedly told "this is how I was trained." Given the amount of bad reviews, my assumption is Republic prides themselves with this policy. It is reprehensible.

While delivering a dumpster to my mom's neighbor, the driver backed over the water meter box and broke all the pipes. Left it to the city to fix, which they cannot, they can only fix the City side of the plumbing. No note, no call, no attempt to follow up. The City fixed their side and because the customer side was still broken they turned the water off and left. It took me two days and numerous calls to get to the facts. Republic has taken responsibility, finally. But their solution is I pay for the 500$ repair and submit the invoice for reimbursement if they don't find the charges to egregious. Complete trash. Hire at your own risk. Carlis **

I have had Republic for 2 years, they charged $80 to drop off a trash and recycle can. Then when I cancelled charged $80 to pick them up!! The company we are replacing them with, provides the cans at no charge at all. Republic's monthly isn't terrible but at least once a month they miss our house and when you try to get them to come back you have to keep calling and custpmer service will say, "Oh tomorrow we will," until it's pick up the next week anyways. Yet, they don't refund when they miss your pickup. The truck put a hole in my trash can and they never did replace it even though I called 4x. If you can avoid using Republic, do yourself the favor and go with ANY other company!!

Republic Trash is a joke! I called the 3rd of Aug and canceled service. The new billing cycle was the 9th! I got the invoice on July 20th. They're trying to charge me $50.55 for the month of August when they picked up the trash can the next week and I haven't had service the whole month! And then tells me they close accounts at the end of the month so I should've called the 20th so they could've closed it the 31st not 3 days later.

Updated on 09/08/2023: I cancelled service 6/1/2023. I have a credit on my account and am STILL waiting on a refund. I have contacted customer service 4 or 5 times now. Filed a review here and still have not received my refund. I am fed up!! It's no wonder you are losing business. I expect an answer and refund ASAP!

Republic Services is by far the worst trash pick up service we ever had an opportunity of dealing with. Since we started we had nothing but issues, and we went to the service on good faith that they will provide the best service in the quick service that we need for trash pick up. We have called multiple times to get assistance on picking up our trash to the point now that they are giving us excuses and telling us that we are scheduled for pick up never to arrive. This is now going on since last week! Since we have been with this company our trash is been picked up once. If this doesn’t change my wife and I are planning on leaving this company for good and going back to our former trash pick up company. Please do better by your customers.

They like they told me that I asked for another pickup which I did not . Also told me there was a 18-wheeler in my driveway blocking the dumpster which on my camera I prove they lied. Then they told me they wouldn't going to pick up the dumpster till the 31st of August. They lied. Pick it up on the 24th of August. Charges was 366.00. Did not pay them that. Told me they would get back with me but they didn't. I had to keep calling for answers. After I made a payment they picked up the dumpster early. So I cancelled my payment. Because they took my payment and picked up the dumpster. Cheated me out of my week for trash pick up.