Republic Services Reviews

We received an incomprehensible billing statement after canceling part of our services. I called customer service. They said they would correct the error. They only bill every 3 months so the next statement still showed it not corrected and I called again and they reassure me it will be fixed. 2 weeks later I get a letter saying pay $18.00 within 10 days or they will send it to collections. So I try emailing... and that results in a form response and then phone tag. Also they stated they had made several attempts to contact me when they hadn't.

I am a general contractor and was starting a commercial remodeling job on an automobile repair garage. I ordered a 30-yard roll off container to be delivered. It arrived but before work began the shop was seized by the mass. department of revenue for non-payment of taxes. The shop owner called and informed me off the situation and I called my rep. at Republic for immediate removal of the container. That was almost 3 years ago. I called them many times and was told they would pick it up.

We just moved to new apt complex and all of a sudden Allied or Republic or whatever name they are using now is only collecting the recycles every other week so now we have full containers of garbage in our garage. Everyone's is full and running over... Also aren't they getting govt money for recycling???? They claim because this is commercial account they can do whatever they want.

I had a contract with Republic. When my contract was up, I contacted them and asked them to remove the dumpsters from my property. They said that since I had notified them 30 days in advance it was not enough. I had to notify them 60 days in advance. But it does not say this on the contract. I have contacted my lawyer - and tried to get this resolved. They said I have to pay the remainder of the year lease of $2200.00 to remove the cans and - they ignore me. I contacted Clark Howard - but there are no regulations for this industry. I continue to have two company dumpsters in my parking a lot and waiting on resolution. Can anyone give me advice? The advice I have is RUN if you are considering using Republic!

I signed up for trash services yet it took me almost a whole month to do because no one wanted to work with me. Once I had services no one picked up my trash for 2 weeks. Second week of trash not picked up I called & a woman said the truck had been on route but hadn't picked up our trash. I did as I was told & put the trash out the night before with nothing blocking the trash yet they made me feel like this was my fault. Both weeks. So she said another truck route not too far from me would pick it up that day. Well it wasn't picked up. I left it out that whole night in case it was a late route but still no one is ever here for us with this company's services.

Long story in short form. Rented a dumpster from Republic when we were remodeling. Then our house burned down on October 7, 2014. Two days later I called to have the dumpster removed. The following March I get a past due notice for rental fees from October through February. Turns out Republic had never gotten around to removing the dumpster from the burned out property. I am told they will reverse the charges and only charge for the removal of the dumpster. I receive a bill for $99 in June which I paid immediately. In July I receive a bill for $257. When I call I am told that is for the removal and dump fees. After much discussion and Jane saying it was Mary's fault and Mary saying it was Joe's fault, etc... I paid the damned bill just to be done with these people. I warn you to never do business with them. You WILL get screwed royally!

The contract specifically called for a lockbar to be installed, which was not. Instead a chain and lock were installed. This does not present a good image at our place of business. This contract does not mention any regular fuel charge, which continues to show up on our bill. The container provided by the company is rusted-out with gaping holes. This also has hurt our image as a business and service provider in the funeral profession. I cannot continue our contract with Republic Services as it is damaging our business, our business counts on a presentable image in our community.

This company handling the trash pick-up at the place I rent. The company has been picking up the trash around 4:30-5 am, 2-3 times a week right by my bedroom windows. This company has caused great noise that consequently have been causing me and my husband sleepless nights. I and the management called and asked them to come later in a day and the Republic brought excuses such as your apartment is located in downtown (Columbus) and with traffic it is not safe to come later in a day. When I personally don't see any traffic between 10 am to 2 pm in downtown. I also used to live downtown before I rented the new place and the trash pick-up truck did never come that early. I know the city trash pick-up starts after 6. I don't know why they can't come after 6. I think the company needs to rent another truck instead of expecting one truck starting too early and covering the whole assigned route.

All I would like to say is that Republic Services saved me a ton of money. The guy that signed me up, his name is ** and he was a very nice gentleman. I can't even say how much money he saved me, it was ridiculous. Service is been great and I could not be happier.

We had a 2-year commercial contract for trash removal and during that time this company raised the rate by 40%. Needless to say we changed companies at the end of the 2 years. Then they charged us $160 for "can removal" which is a fee that is not specified in the contract. I have never experienced this type of charge with a carting company. Then, we pro-rated the last month's payment in accordance to the last day of service and on the next bill, the one for the "can removal" fee they decided that the pro-rated amount was not enough and added $14.66. Unbelievably, they endlessly nagged us for the $14.66 by phone. Never again.

This company employees are the most lazy ever. They miss pick ups. I'm sick and tired of calling corporate. They leave trash cans in the middle of the street.

We received a flyer in the mail for Republic in Jan. so we cancelled our old service... Big mistake.... Republic never once picked up without me calling to tell them they missed us. Don't use them if you want your garbage to be picked up!!! Terrible service and terrible customer service!!!!

If there was 1/2 a star, I could have chosen it. I signed up with Republic Services for residential trash pick-up 8 weeks ago. Every single week they either forget to pick up the trash or the recycle. I had to call them EVERY week to tell them that they forgot. They would tell me that someone would be out by the end of the day but nobody would show up so I would have to call them the next day to ask them AGAIN to pick it up. The excuses I got were 1) "the bridge is out on your street" - my response was that they could access our street from another main road - I even gave them directions. 2) "The driver was out on vacation" - my question to them was why someone else couldn't have come out to get the trash. The WORST service I have ever received.

Since Republic has taken over the route of the previous company, they have missed one, two or three weeks a month. When I called the first time, they said I have to call within 24 hours of the missed pickup. This is in spite of the fact that they call to notify us of possible collection delay. They missed the delay and the next week also. They indicate they will give a credit for the missed pick ups. I will see. Like other posts, they are arrogant and put the blame on the consumer. I am currently looking for another company to use.

Republic Services took over my previous company. They are horrible. They miss picking up either my recycling or my trash -- or both -- on the scheduled day. The office is closed when I get home. There is not even a mail box set up for Delaware customers. They always make it seem like my fault that they missed the collection. They have even called me to say they will be at my house the next day for the missed pick up -- and never show up or call back. I have written twice now to the CEO in Phoenix, AZ. If you can get another company do not become a customer of Republic Services.

We recently moved to our new home located at ** and this company took over the company that we previously had which was Allied Waste and we have experience nothing but problems since they took over. Our billing is never accurate and on time and especially the pick-up with have gone up to a week with it being picked up! Oh their billing when we get it always accurate, what about the discount and it not being picked-up on time??? Strongly upset on they operate, and who is paying me for picking up the trash on the street because the container is full to the max and trash flying everywhere...

After 3 years of bad service, 30% rate increases. I contacted Republic to tell them to cancel garbage service. They said they would, but would charge us approximately $100 a month for 36 months whether or not they pick up our garbage because of an auto renewal notation in small print on the original contract. They have possibly the worst customer service policies I have ever experienced. I will tell anyone DO NOT USE REPUBLIC!!!

I have been a customer for decades. I have had nothing but problems with their billing for years and years! I do auto billing thru my bank but Republic has changed amounts due without proper notification and takes payments to pay for other services and fees that are erroneous. Their accounting system is faulty and needs revision. They are not willing to even make any adjustments to correct their errors. They have not been up front or forthcoming and need to be more regulated and CONTROLLED. They do not fall under the Public Utilities Commission but are 'governed' by the Clark County Commission, ** at 702-455-3500. Call this number with any and all complaints. The more calling complaints the more likely action will be taken. CALL TODAY! 702-455-3500. Voice your complaint too!!

Republic Services took over my previous company, Raritan Valley and soon after I began having difficulty with regular trash pick up. Service was often skipped and I discovered that each of us in the neighborhood was paying different prices. There seemed to be no honesty in the company. I continued with them even after my neighbors all switched to another company. Why? Mainly because the trash can was a large size and I have a lot of trash. But, service continued to decline.

I recently canceled my trash services. I got a bill for $25 stating it is to remove the cart. I am a residential customer. No contracts were signed. Republic is the last hauler that bought my account over the years. So there was no agreement with them or contract. Isn't this against some sort of law for them to enforce a fee to remove the container. I would have driven the cart 45 minutes to their location if that was the case. I emailed them and have not heard back. But I will not pay. Who do I contact to help me fight this if I need to.

We requested & ordered a roll off dumpster to be delivered on Friday (over the memorial weekend) to our new residential property in the Angeles National Forest. We called Friday morning to get an estimated time that we should expect the dumpster to be delivered. They stated they didn't have a time yet but that we would be notified as soon as they know. We never received a call. We rented 2 cars ($$$) & had 7 people show up Friday to get this dumpster loaded over the weekend. The dumpster was never delivered. Saturday we called to see what happened... They stated that they couldn't deliver the dumpster because the road was unsafe & that they called & left a voicemail (we never received any such call).

I used Republic Services for more than 15 years and I just found out that my fees is triple than my neighbor's fees. I received a promotional from another company and told my neighbor about the fees and why I am changing waste management services. And she was shocked as my quarterly rate is $266.80 compare to hers only $64.46 and her trash cart is 95/96 gallon and mine is smaller than hers. I called the Republic Services for refund of over charge fees and have her compare my neighbor's bills and mine and I was told that they don't do any refund. If I did not complain before then they cannot do anything. The customer service told me that they don't check every individual invoice, computer generate them and mail it to the customer. And if the customer did not complain and paid it then they can't do anything about it. I did not know before because I trusted the company. I never thought they are charging me more than my neighbor.

In early April I called to cancel service. I was told refunds would not be given so I agreed to keep service until the end of the month & that it would be cancelled as of April 27, 2015. On May 5 I received an invoice for May-July service. I called & was told the cancellation wasn't processed but that my account would be credited. A few days later I received a bill for $17.49. I called & was told they had no record of my ever cancelling and that they would waive the fee if they could verify with my new company that I had switched trash hauling companies. The new company verified that I set up service on April 7 and that I had called twice, once to set up service and once to change the start date because I couldn't get a refund from Republic. Republic admitted that Griffin verified everything but said I still owed the money because they have no record of my cancelling.

I wrote you last week and you didn't respond, so I'll keep writing until you do. I wish I could give negative stars. We canceled our service at the end of February and because it snowed, your employees did not pick up the can before we moved. We called the first time about that - the person on the phone told us to leave it outside. Two weeks later, we drove by the old house and saw the can still sitting there. So we called a second time. They said they'd be out to pick it up. Then we got a bill for almost $200 so we had to call a third time. We were told "Okay, I took care of it, you don't owe anything." This happened two more times (calls four and five). Each time we were told we didn't owe anything and it was taken care of. But then we got another bill and then you threatened collections.

They have given us contracts over the years and then proceed to breaking them about every 3 months. They increase rates faster than cable companies. If you have a choice, and most people don't, use someone else.

We had Republic back when it was Suburban in our area. We noticed that our rates kept increasing but the service was terrible. Finally, after years, I had enough. I dropped them and went with another, smaller, friendlier company. The rates were lower and my trash was always picked up. Well, a year or so later Suburban had changed their name to Republic and they bought out the new company I had. I never signed anything with the old company, they didn't require it, and I never signed anything with Republic. The last two years the rates have gone up over $20 per cycle which is ridiculous! My new neighbor got a different company so I was quick to call and check them out. They are $15 less a cycle plus they have had the same rates for years! Super friendly too!

I used Republic Services for over a year. After the first year, they increased their bill per quarter and they were missing entire weeks of picking up our trash or were a few days late often. I called and cancelled our service and they said they would come pick up the trash can. Seven weeks later I called to ask them to pick up the trash can because they had not picked it up yet. They told me it would cost $87.00 for them to pick it up. I told them "no way and I would just keep the can." No one ever mentioned a pick-up fee. The lady then said they would cut the pick-up fee in half and I told her I still would not pay a penny for them to pick it up. I am getting great trash pick-up on time for HALF the cost now - a local company!

I had their service for 2 months and in those two months, I only had my trash picked up twice. We even left the can out the entire time just to see if they would pick it up on a different day. I called to cancel 3 times to no avail. Only the last time I called did they tell me that they can only cancel at the end of the month. I now use Priority One and will never look back. They don't up charge you or change prices (like Republic is known for doing), they are very clear about everything, and most importantly THEY PICK UP YOUR TRASH.

The customer representative basically says he cannot do that and he does not give a crap. When mentioned might terminate service, the representative says it is okay.

I moved out of my house in Las Vegas months ago and just found out I have a garbage bill even though I called canceled the service when we moved. The lady on the phone threatened me stating they are going to put a lien on my house if I don't pay the bill and she could care less that I had actually canceled the service. The house has been empty this entire time and yet I still owe and get the feeling they are going to ruin my credit if I don't pay the unjust bill. I wish there was something I could do because I feel like they are operating a scam and holding my house and credit score hostage.

The city of Tiffin, Ohio recently contracted a local company to be the exclusive provider of trash pickup and recycling for all residential homes. A few days later, the company sold their business to Republic Services - Waste Management. For those of you who are not familiar with this company, it is not from Republic Ohio, it is a nationwide company. They are required to provide containers for their customers for recycling. I called to order my container nearly a month ago. A couple weeks ago, when they dropped a few off on my street and drove by my house without leaving one for me, I called them again. I spoke with a man who obviously has not brushed up on telephone etiquette, but finally said I would get a container that same day.

After starting services... they failed to bill me. Apparently they used the service address instead of billing address. (After telling them specifically to use the billing address I provided). When I contacted them to ask where the bill was, they said they had shut off service and would not restart till I had paid the bill along with late and administrative fees. After several phone calls they finally relented on the fees but would not start service till I paid - even though it was their fault.

I switched to Republic not less than 6 months ago after being with another provider for 3 years. I responded to Republic's flyer in my mail advertising 48.00 with a container. This "rate lock" did not last. My March (2015) invoice is 57.00, an increase of nearly 40.00 a year! I called and was told that they incur costs, and so increases are normal. I get this, but I did not receive ANY notice and a 19% increase? I did not have a SINGLE increase in the three years I was with the other company, which was actually cheaper. I did end up getting an adjustment, however. The only reason I am satisfied at all with this company is because of the driver that operates on my route. Even if I forget to put my trash to the curb (I keep the container outside my garage), he gets the trash anyway.

We terminated our residential services for Republica Services in Las Vegas due to a move. Services were prepaid, which accumulated a credit at the time of termination. Although we were required to provide a forwarding address for any possible unpaid or additional fees incurred not billed prior to termination, we had to call again to verify our credit/refund. We called 4 times and was told that it had been sent to accounting to be sent out. This has happened repeatedly over the last 10 months. The representatives continue to say that a manager has been contacted to ensure the refund is sent but as of this message, no refund and been received and no refund has been sent by republic services

I signed up for republic services 2 weeks ago with the understanding that my recycling would be picked up weekly. I just received a letter informing me that the recycling pickup would be switched to every other week. This would be understandable if the reduction in service was accompanied by a reduction in rates but sadly this company thinks reducing the services warrants the same rate as before.

Horrible! Simply horrible! I called three weeks ago to set up residential trash pick up, and never received a can. I was told on the first call that it would be three business days. No can. Called a week later. I was told three business days again. Still no can. I called nearly a week later, and I was told that my account couldn't be found. They processed it again, and I was told... you guess it... THREE BUSINESS DAYS! Want to know the funny part? I still have no can! I called a total of six times!

I received an invoice from Republic Services YESTERDAY (Mar 5, 2015). The invoice was dated Feb 25 2015. So today they started calling my mobile telephone to tell me that my invoice is past due. I received the invoice YESTERDAY! Isn't this against the law?

I now live in Las Vegas and prior to this we had an account in another state. Republic posted my payments to my old account (which was paid off) and now they want to repost to the current account and giving me runarounds. They told me to call my bank and have them fix it. Unfortunately, we are all stuck with Republic Services since they are the only waste company in whole Las Vegas. This is monopoly which I didn't think would happen in America! Now I am in talk with the supervisor to resolve this concern.

I was a customer of Republic Services fka Duncan Disposal for 10+ years. There are the only service in our area if you live outside of the city limits. I had trouble over the years with them over the billing, missing weekly pick-ups, etc, so I was glad that I was moving to town and didn't have to depend on their bad service any longer. I called the middle of October to let them know that I was closing my account at the end of the month and I was paid through that time.

The container was too big for two senior. They do not have smaller, in January they raised their prices. I paid 35.00 to have container delivered. When I cancelled service, I received bill for 24.00. To have container picked up. This is unheard of. You were not permitted to drop off container on your own. When I called girl was rude and said the sales man told me this when I order service. He did not. She also said that's the way it is.

Do NOT sign up with this company. They are GREEDY and DISHONEST. Their contract is a 3-year contract with automatic renewal!! How they gouge you is by quoting a reasonable monthly cost but then adding "Fuel Recovery & City Tax" fee which they vary and increase without any warning. This company charges upwards of THREE times local competitors. I researched and found out the City Tax and Fuel costs are about 10% NOT 1000%.

We received a postcard in the mail promoting one month free service for a quarterly fee less than our former waste company. We signed up and cancelled our other service. A month later we received a bill for $30.89 for "Container Delivery." This is an additional fee no one mentioned when we signed up. This cost includes $20 for delivering the container, a $7.64 "Total Fuel/Environmental Recovery Fee" (I suppose for the gas used during delivering the container), and then a $3.25 charge for sending us the bill!! What a SCAM! In all my 72 years I have never heard of a trash hauler charging for delivering their container, especially when it is a hidden charge they do not tell you about when sucking into their advertising. I will NOT do any further business with such a company!

Hellam township passed an ordinance in 2009 requiring all resident who use trash hauling to use York Waste. York Waste is a division of Republic Services. From the very first, they took 3 weeks to pick up the first time. I have made numerous calls to the company, they say they will correct the problem. I have twice now filed a complaint with the Better Business Bureau. Republic services is the worst trash hauler I have ever dealt with. I would like to fire them, yet with the township ordinance I can not.

We used to use another garbage company. Republic Services took over and as part of the process, had us sign some documents. Later when I tried to discontinue service, I found out that the "switch over" documents was also a 3 year contract! And we have to pay 6 months of fees to cancel. I still went ahead and canceled. The person on the phone said that he would waive the environmental fee and I could pay slightly less to complete the cancellation. I was glad, but then they sent the entire bill anyway. I called again and made a payment and as per the rep everything was taken care of and my account was closed. But I got another bill AGAIN for a new fee/charge.

Contacted Republic Services several times starting last Dec 14 about getting smaller containers, as I have rheumatoid arthritis and can not manage the behemoths they gave us. Not to worry every week, they told us it will be out next week. Here 5 weeks later, I talked to Bonnie at Republic Services, who was very rude and claim they don't even have smaller containers. Very rude company to deal with and sorry. They just assume that everyone can handle and in fact need their huge containers. In fact there is usually one bag in the bottom of the container.

I wish I could give them zero stars. Price increase after price increase. Very unethical business practices. Other services give quote for half their prices. Do not recommend them at all. They sign you to a long contract (5 years) with low initial prices & without you knowing they will increase your prices after a year or so in the contract.

Every time I received a bill for garbage pick-up from Republic, the price had gone up. I just received my January 2015 bill for $75.00. I called my neighbor and asked her how much was her bill. She said it was $58.00. I called Republic and was told that when I sign up for services, the price I was quoted was the rate available when I signed up. My neighbor consists of three people. They set their trash out every week, I am but one and I set my trash out every other week. WHY AM I BEING RIPPED OFF? I believe I am being ripped off because I am a senior citizen and because this company is a big rip off and can charge anything they want to charge!

My husband received a sales call with the promise that we'd get the first 4 months free and it'd be about $11/month for service. He was told we'd get a welcome packet with a contract to sign and they'd take care of ending our current garbage service. 4 weeks passed and we never received the packet. Instead we got a bill for 3 months. our old cart was still there with our new cart. I called to follow up on the whereabouts of the packet and to ask why our old cart was still there. Customer Service said they sent a "card" to our other garbage company and proceeded to tell me to contact them to follow-up because a lot of companies don't honor a competitor's end-of-service request.

Our city switched from a municipal system to a nightmare "privatization" idea. Republic Services will only pick up one garbage container bin. Should you have any additional refuse or your lid does not fully close, they do not have to pick it up and in fact, will not pick it up. This is the first time in my 52 years that I have seen a garbage limitation. What happens if you have guests, or are just moving in, or moving out, Christmas time, or bought some large appliance? Too bad! Call the city and pay an additional $35 to have it hauled away. As if this garbage limit was not bad enough, Republic often neglects to actually pick up the garbage or recycling (which is limited to one pick up a month). Calling City Hall and demanding that they come back to pick up the missed stop and do their job will get you nowhere.

Rude and unprofessional customer service. Now that I think of it, the entire organization **! There has been time were the trash does not get picked up until the following week. Customer services said no big deal it will be picked up the following week. Drivers don't pick up all the trash most of the time. Customer service said we will have it picked up in a few days. Driver continued to do what he felt like on the day of trash pick up either way. When I went to cancel my services, they did not prorate me the balance and kept the money. I moved a week before canceling services and several months later I received a bill for the trash can. Customer representative did not close the account and so the trash bin was never picked up that Monday. Three months later I am still fighting to have my account closed. The bin was taken from the house and they are trying to have me pay for it. The BBB was involved and Republic is not willing to budge. I even offered to pay for half of the balance. No response over a month now. Bad Bad Bad company!! Stay away from them if possible.

Like several others, I asked what my monthly cost would be for service and was guaranteed it would only be $20.00 for service per month. Now I have a bill for $82.00. They tacked a $35 container deliver fee, which I can get past, but I can not get past the "Total Fuel/Environmental Recovery Fee" that is $19.46 thereby doubling my monthly fee. From their site, they claim this is not a government required tax or fee, just something they tack on to "make a reasonable profit". In other words, they trick people into signing up for their service at $20/mo, then hit them with another $20/mo charge to make money because their company is so poorly run that they can't make a profit at $20/mo, so instead of charging people $40 up front, they lie. I wouldn't be surprised to see a $1/mo special sometime in the near future with a $60/mo "Fuel/Environmental" fee. I'm "dumping" them first thing Monday, pun intended.

Just received a bill from Republic Services due on Jan.1, 2015 for $205.42 for services to be rendered from 01/01/15 to 03/31/15. Our account was current and paid in full through December. Included in the new charges is a $51.45 Fuel/ Environmental Recovery Fee. (Even though fuel costs have gone down). Republic Services has had a bad habit of not making up for non pick ups on holidays or inclement weather. Apparently they feel this should be my tough luck. We are currently seeking a new provider.

I had this garbage company for 3 years. The entire time I was told I pay in the middle of the 2 month cycle. When you cancel their service, I was told I pay at the end of the cycle and I owed another 2 months and they charge me 30 bucks to pick up cans which they do anyway on last day (crazy)... 3 months of collection mailings and threats when I made 4 payments for 8 months of service but they still want 2 more months payments plus container pickup of 30 bucks..The lady in sauk rapids, MN is a liar... I paid it because I was tired of the threats. No national number to contact. I will get my 40 bucks worth as 10 of my neighbors will be canceling because of my experience.

Republic bought out our previous waste pickup company. After two months of commercial service with Republic, in which we had multiple missed pickups and inconsistent pickup schedules, we noticed that we were still being billed separately for recycling, though Republic apparently does single stream recycling for all pickups in our area and neglected to inform us of this fact. We called multiple times to get the charges reversed and have them close out our separate recycling account. Have still not received confirmation or notification that our credits have been processed. We then had more than a full week without our pickups being done as scheduled. Called on a Friday regarding our missed Thursday pickup and were told that it would either be picked up Friday or the following Monday (which is one of our regularly scheduled pickups, in which case we would receive a credit for the missed pickup). Our pickup did not occur until Tuesday.

I have called every day this week and promised same day service. It has been 2 weeks and still no service. This has been going on for months - numerous calls. Yet they are never late in billing and have never refunded me despite lack of service. I am still waiting for a supervisor.

Republic Services does not pick up recycles on the designated day. They are unreliable. I see many complaints here for this company. They need to do a better job.

I contracted with Republic Services for a dumpster rental, and they took a $472.92 deposit. I paid all the invoices and now my account has a credit balance. I tried with CS 3 times already, and nobody can tell me when or how will get my deposit back. This has been more than a month since I returned the dumpster and paid the invoices. They did not send me the first invoice and I was late a couple of days, and for this they sent me a collection threatening letter.

I contacted Republic to get an accurate quote about their service, and I made sure to ask if there were any additional fees or expenses. I was told it would be $14.50 per month with no additional fees, taxes, etc. So you can imagine the surprise when my first bill arrives and the $14.50 per month has risen to $55.44 per month instead. They failed to let me know that they charge to deliver their container to you (additional $10).

I spent a ton of time on the phone with customer service. They said they were going to fix an incorrect charge. They never did, and had to call back multiple times because I was getting past due notices. Very long hold times. The person I talked with said she did not know how to transfer the phone to her manager.

Received a notice in the mail that my bill was overdue. Then received a "courtesy call" with a message to call a certain number to discuss my bill. I called the number but after waiting about 10 mins on hold, the system cycled to a chose giving me the option to leave a message. I left one stating that I was cancelling my service. Call the number a second time again leaving a message regarding the cancellation. By this time I have received a threatening notice in the mail. I called the number on the bill and spoke with a representative. When I explained that I had left message about cancelling, the representative was unaware of the number I called. To confirm my statement, she called the number. After finding that my statements were true, the service was cancelled with a retroactive credit.

I have been a customer for 9 years and recently when I questioned my bill, I was treated terribly. I was told they have a right to raise the rate anytime they want to, which they have. I then asked them about replacing my dumpster, which really seemed like a hassle. As I explained to them, it had a large hole in the bottom and trash was everywhere b/c of it. They said they would replace it with the next pickup on Tuesday. I called back b/c at this point I was just mad at the way they were treating me so I asked them to cancel my service. Now they became very hateful and said a sales rep. would call me. No one did so 3 days later, I called again and was told the same thing, So I also sent an e-mail. Still nothing. So I decided to call again the next day. This time I actually got a person that was pleasant. She gave me the sales rep's number and I called him. He told me I was under contract, and I said I signed a 9-year contract, he said he would bring it by which he did.

Pick-up service inconsistent. I've had yard waste at the curb for the last 3 weeks. When I call customer service for pick-up, they tell me that they will let their driver know he's missed the pick up but they never show up. This has been going on all summer long. I asked for my bill to be adjusted but they refused claiming they had no documented proof that I had called so many times! Customer service not that friendly either! I would not recommend this company.

Terrible service and even worse customer service when trying to deal with service issues. They service my home inconsistently and because recycle pickups are only scheduled for every other week, this basically translated to ONE pick up per month. I constantly had to call to remind them to do their job and service my home because our garbage always filled up due to missed servicing. They did offer me a refund when I asked to get out of my contract, but said it would take SIX OR MORE MONTHS TO PROCESS. Total joke coming from a company I have NO trust for based on a service track record. The icing on the cake, however, was a $30.00 container removal fee when I canceled the "service" [hard to call it service]. Basically if you use this company you DEFINITELY WILL be disappointed and will be wasting your money on a company who doesn't care about its customers.

I have had service with them for 10 years. I moved into this house and the dumpster was already there so I had it switched to my name. They missed occasionally for the first few years. Then as the service got worse, they closed the local office. In the last 2 years, I have had multiple times that they missed and always had an excuse, truck broke, new driver, no driver for this route...etc. Two times they told me that they would have someone out the next day to pick it up and that didn't happen and they missed my regular day again. About 2 months ago, they missed for 3 weeks in a row. When I called I was told I would get a 3 week credit on my bill.......didn't happen. I tried to get in touch with a real person last Friday because that was the second Friday in a row that I did not get my trashed picked up.

The city of Sheridan forced the residents of Sheridan to use Republic Services AKA Allied Waste services starting June 1st 2014. I have 2 homes in Sheridan. I live in one and my son lives in the other. I asked for the 32 gallons rate of $7.80 a month for both homes, because I have a hobby auto shop in Sheridan where I have a 4 yard dumpster which I own and is picked up weekly by Waste Connections. {GREAT COMPANY} So I really had no need for Republic's services.

I called the evening of my trash day to ask why trash bin was not emptied. Immediately clerk blamed me for not having trash out. Trash was set out the night before. She said truck would be sent out the next day, no pickup. I called again, received an apology and dispatch would send truck again, no pickup. Called again and received another lie. No solution, no resolve, only lies.

I have experienced multiple problems with this company over the years but remained loyal thinking they would work out their issues. This month was the last straw. They stopped picking up my yard waste bin without warning, no courtesy pick up with a note for me to call their office to remind them to send me my bill. (something they should KNOW TO DO) My yard bin in the meantime got full as one would expect. I called them again and confirmed there was nothing owed on my account and to ask why they still were not picking up my trash. They said they had truck problems and that they were running behind, then when they finally got here a couple days later they still didn't pick up my yard trash bin because they said it was too heavy now and that I need to go out and empty it into bags.

Republic Services has single handed became the monopoly in Las Vegas, Henderson, Summerlin, and North Las Vegas. They don't offer much curbside collection, charge their customers way above the national average, and don't focus on recycle because they make too much money at APEX. ISN'T IT TIME FOR A NEW COMPANY IN LAS VEGAS?

I will not go into a long detailed rant. I have lived in Florida for 7 weeks, and found I have no choice but them in Brooksville. I have recycled up North for 15 years, and have tried to set this up... for 6 weeks. 3 e-mails... no response. 3 phone calls... all promised bins "within a day or two". Nothing. I have run a few companies, and this simply is a company with a culture of "we don't give a damn" about the small customer. They have the town contract... so... since there is nowhere else to turn... their message is..."eat it".

You have to pay to get a large can, then you pay $15.00 for them to come get it. Say they sent letter saying you cannot cancel service in writing but only by phone. She said that is on the contract. What contract??? I called and asked for service. They never sent me a copy of a "phone contract". And they have not picked up any trash at my house for 4 weeks and yet they say I have to pay for a full quarter. DO NOT GET INVOLVED WITH THESE PEOPLE- IT WILL COST YOU MORE MONEY THAN THEY FIRST SAY.

I have had problems with this company 4 times in less than 10 months. They automatically started billing me without telling me, and I did not live in the residence. I bought a house in April, but I did not move in until August, YET I received a bill for services that they did not do. I informed them that I did not live there thus they did nothing, they told me it did not matter, that the city law says they can charge people for service no matter if they are or not, or the house is Vacant or not.

This company is incompetent in many ways. From the way they communicate with their corporation to the tone in their voices when you call to get THEIR admitted error. After signing up for service with them only last May, we have had nothing but problems. We agreed to a period of one year at $55.00 per billing cycle and for our convenience opted for the auto-payment plan, charging it to our credit card. What a fiasco! We limited the amount to $55.00, after all, that was the agreed amount.

Raised rate mid contract, have to send certified letter to cancel. Worst customer service ever, they lie and offer no help to correct increase in rate even though we had supplied a signed contract showing the agreed rate. Service is bad, missed pick ups, delay in getting trash removed due to their schedule. Trucks come in middle of day rather than early morning as promised. Steer clear of Republic Services.

I have paid all my bills in full with Republic Trash and continue to get random bills for "fees" and "Adjustments" not listed on my regular statements. Probably one of the worst services I have ever had to deal with in Georgia. If you can help it - don't use Republic. Cancelling my service after 3 months of hell and random missed pick ups as well. I doubt they are in business much longer, actually... I hope they go out of business. These people don't deserve to have jobs.

I.D. missed pickup on Friday. Called, they said due to snow, but leave cans out, they would get it later in the next week. No Pickup. The following Friday, again skipped pickup. Said due to snow, they "would not risk getting 30 ton truck stuck or a workmen's comp claim" (Must not have been worried about an injury, just a claim). I asked WHEN will pickup happen, agent was very brusk and said "I HAVE NO IDEA". Funny, Rumpke picks up neighbors on both sides, and they made it both Fridays. From now on, Rumpke will have 3 in a row to pickup. GET LOST I.D. SERVICES (Republic).

I've had service for 4 weeks and all 4 weeks, the trash has been late. My trash hasn't been picked up since last Saturday, it is now Monday (Monday is my trash day). I've called repeatedly and have been told that a supervisor will return my call 5 times and HAVE NOT received 1 call back yet! I am very dissatisfied with the level of professionalism and the service and I'm currently seeking another trash service company!

In July 2013, my wife and I moved from a residence in a municipality where we had to contract our garbage disposal ourselves. Unfortunately, we selected waste management. When we moved to a different city, we no longer needed their services so I called to cancel our service and have our trash / recycle bins picked up and removed. They never picked them up. Shortly after moving we received an enormous bill stating they were charging us for the sale of the bins since they weren't picked up. I called my previous landlord and he indicated that approximately 2 weeks after we moved and him complaining to the garbage truck driver, the cans were finally picked up. I tried calling and having a civil conversation with customer service and eventually someone claiming they were a supervisor. That conversation ended with them saying they needed to check with their operations dept to confirm they were picked up. He stated that they would call me back with the results. Needless to say, I never got a call back.

They have a problem adding late fees all the time and if I didn't look at my bill over, I would have never notice causes I trust them. I'm going to be aware of this company. Always look your bills over, you never know what their charging you, it's amazing! Now I have a trust issue with all companies.

Worst service ever. This is my last email to the company. I established service with your company as a new customer the first week of August. I paid $136.82 for residential trash pick-up as well as recycling pick-up. I received my trash can the next week, but had to call back several times to receive my recycling bin. Once my recycling bin was finally delivered it has not been picked up once. I've called multiple times, each week asking to speak with a supervisor. I've spoken to countless reps. The last rep I spoke with said it was noted in my account that I spoke to a supervisor, when in fact I was placed on hold so that the rep could speak to a supervisor. She also told me that I was not on the pick-up schedule, even though I should be.

I signed a one-year contract and 2010 for Apr $90.00 a month. Didn't pay much attention after that. Opened the bill the other day and it's now $209.00 so I said pick it up and was told, "Better read your fine print on your contract." You have to give written notice within 30 days of expiration or contract automatically renews, oh, but if you call to get this same dumpster, you can get it for $135.00 a month. Total scam.

I put container out with plenty of time for pickup, and the driver came down the street and drove right by. I live on a dead end street so he had to turn around at the end and return, and you got it! He looked at me and kept on going without even slowing down. We have pickup bi-weekly so I will be stuck with this container out front for 2 weeks, and this service is not acceptable. I have sent 3 emails to the company service dept. and have NOT received a response of any kind - phone or email.

Sometimes they do not take our trash at all. When they do take it, they leave our bin in front of our neighbor's house. Their customer service is very unprofessional, apathetic and condescending. I thought monopolies were illegal in the USA. Apparently not!

This is the most racist company I've ever worked for. If you don't play golf or are white with blue eyes and blonde hair, you won't be treated fairly at all. The site in Jacksonville Florida is horrible. They continue to give you everyone else's job to do and refuse to pay you more. Meanwhile management is out playing golf with each other. They don't speak when you say, "Good morning," or anything. The CEO should be ashamed of how he lets this company be run. There is absolutely no HR presence so if you have an issue, you're SOL. Also the management team will find little things to pick on you about to try and make you lose it so they can write you up or worse. Stay away from this company!

This company keeps billing me even though I cancelled the service months ago. Don't use them.

The management does not care - they just want the money. They treat the employees terrible. They are union and are always trying to scam the customers and the employees. This is the worst place work and the worst trash removal service I have seen. Your day is never done. They stick you in trucks that are below par and dangerous. They lie, cheat and implement rules unless it suits them. I am going to Waste Management because the Republic is so lackluster. The teamsters don't do anything for the drivers. All they want to do is take your money and and if any incident happens, it is all your fault. Ernie ** is the worst operations manager ever. They screw you out of anything they can and ** is a yes man, and Dave ** is the most incompetent person I've met. I've talked to him and hey, he just puts his hands in pockets and rolls, looks up at the sky because he doesn't have the fortitude to look you in the eye. He is weak. All in all, go with waste management. Republic is more expensive but you get what you pay for.

I continued the residential trash service used by the prior owners when we bought our home, thinking the fees were probably similar and competitive, but I was wrong. I didn't question it for over 5 years. This past Christmas, we had a few gift boxes that didn't fit into our (usually not full) can left at the curb, twice. When I inquired, I was told others on the route were putting out more than their fair share. While I agree that those who routinely abuse a service should be held responsible, we were not the ones who did. Last week, we had some styrofoam in our can which was an inch or two taller than the can (which was not otherwise full). Because the lid wasn't completely closed, I received a phone call to tell me that I needed an additional can (at a higher cost). I got seriously aggravated and made some phone calls to other providers. I now pay about half what Republic Services charges locally for identical service. In addition, my new provider will take any "extras" at a reasonable charge, if they charge at all, and not require a second container and fees for it. It seems it pays to shop around and consider your options. I'm glad I did!

What a waste! - I've been using this "service" for the last few months in Cobb County. Today makes the third or fourth time I've had to call because my recycling hasn't been picked up. At first I thought maybe I was getting the schedule wrong since they only pick up every other week. However, after rolling my bin out every Friday and leaving it Saturday as well, this is just unacceptable. The first time I called, the lady was nice but informed me there wasn't a driver in the area to pick up my bin, but she assured me they would come the following Friday. Guess what? Never happened.

Commercial accounts - If you own an apartment and are looking to use this company, beware. They do not get out of the truck to pick up trash and if there is trash next to the dumpster, they will set the dumpster right on top of the trash!

They are the only garbage company who services our garbage pickup. They hadn't picked up garbage in 6 to 8 weeks. This is an ongoing problem with the recycle driver for the last 4 years. I am a disabled and can not take garbage to the dump on my own. The above person has abused her authorization to cancel accounts. She is very disrespectful on the phone. Also, the driver manager is disrespectful. I don't know if it's because of my disability or misunderstanding me on the phone due to a speech problem from my accident. Also, if the garbage cans aren't where the drivers want them, they never get picked, especially by that recycle driver. He has always just driven by.

I missed residential pick up three weeks in a row and haven't come same day to fix it. Usually, it takes two to five days for them to come back.

I am a customer of Waste Management and have been for the last 9 years. There was a random charge on my last bill of $18.48. I didn't look at my bill closely, so I paid it. On my latest bill, the random $18.48 has been added again. I phoned WM today (08/19/11) and spoke with a customer service representative (Stephanie, Floor Lead/Supervisor).

This is a notice to All Gwinnett County GA residents. As a homeowner, I am furious that Republic Services (my Gwinnett County Government required waste provider) will not pick up my yard waste in my well-marked (painted) plastic trash can! They require the brown paper bags! You have got to be kidding me. Paper bags require more trees to be used for yard waste ! That is just plain stupid! Please do the right thing and force Republic Services to take yard waste in a truly recyclable container, that is well marked Yard Waste.