Home Depot Reviews

I did not hear back from Home Depot Home Services salesperson so at that point I cancelled the order. The Home Depot Home Services salesperson responded to my cancellation by saying he doesn't have the authority to cancel the order. I spent 3 weeks leaving messages for his sales manager and never got a return call, I finally escalated to the manager's manager who after a couple of weeks and a couple of separate phone calls, promised me a full refund of my deposit within 30 days and to call back if that doesn't happen. 30 days pass and I haven't been refunded so I contact the manager of the manager of the salesperson and now am told they can't find my payment in the system. It will soon be November and not only have I not been refunded for the cancelled order, but it took 30 days to learn they can't find my deposit. The Home Depot Home Services Customer Service Experience is pathetic. Buyer beware.

You would think returning a defective appliance would be straightforward. Not with Home Depot. One customer service representative was so rude and argumentative that he refused to review the notes on our account, repeatedly insisted we were outside the 48-hour window despite our having followed the instructions given to us by Home Depot’s own representative, and ultimately hung up on me when I repeatedly requested to speak with a supervisor or manager. Let that sink in: a customer trying to resolve a legitimate product safety concern gets treated this way by the very company that sold them the appliance.

The next representative was helpful in arranging a pickup for the following day. Based on that confirmation, we hired our contractor to uninstall the hardwired dishwasher after hours, paying extra for the service. Then we discovered the next day that Home Depot could not actually accommodate the promised pickup, leaving us stuck with a disconnected dishwasher sitting in our living room for the entire weekend with THREE young children in the house.

We are now $175 out of pocket in installation and uninstall fees, plus a $39 delivery fee that has not been refunded. That is $214 in expenses we should not have to fight to recover after purchasing an appliance that GE advised us was not safe to keep. We have made multiple attempts to resolve this, sent emails, provided documentation, and followed up repeatedly. Yet Home Depot has still not contacted us with a resolution regarding these additional expenses.

To make matters worse, even the original dishwasher refund was initially processed incorrectly, shorting us $39 from the purchase price. Every step of this process has required us to chase someone down, repeat the same story, correct another mistake, or deal with another communication failure. Home Depot has failed us at every turn: Selling us an appliance that raised serious safety concerns during installation. Providing inconsistent information and failing to honor the pickup arrangements we were given. Causing us to incur additional contractor expenses because of inaccurate scheduling. Having a customer service representative hang up on a customer requesting a manager. Processing an incorrect refund. Ignoring repeated attempts to obtain reimbursement for our out-of-pocket expenses.

The only positive interaction was with the second representative who tried to help schedule the return. Unfortunately, even that interaction resulted in a pickup commitment that could not be fulfilled. This is not just about a dishwasher. It is about a company taking customers’ money and then leaving them to deal with the financial burden, wasted time, and stress when something goes wrong. We have spent hours trying to resolve a problem we did not create, and we are still waiting for Home Depot to take responsibility.

Home Depot, this is unacceptable. We want our outstanding $214 in expenses reimbursed, along with a clear response to our repeated requests. Customers should not have to beg for basic accountability after a product safety issue, and they certainly should not be hung up on for asking for a supervisor. Think twice before assuming Home Depot will stand behind your purchase when something goes wrong. Our experience has been an absolute nightmare, and the lack of follow-through has been just as disappointing as the original product issue.

We are now waiting another 3 weeks for the installation of what we hope would be a non defective door. Dealing with Home Depot and their subcontractor is useless. They are totally unhelpful. They simply blame each other. It will be 2 months since the purchase before we know if the 3rd door is good. If this door is also defective and the company will not make good on our purchase we are taking them to small claims court. Taking your money and not providing the service purchased is fraud.

I applied for the card and received a credit limit of $7,000. About two years ago, I purchased a water heater for approximately $1,800 under a promotional offer with no interest for 18 months. My monthly payment was around $104, and the promotional payment plan was supposed to be completed by May 2026. However, I was shocked to discover that my bank account was still being charged through September 2026.

When I contacted them to ask why they were continuing to charge me, they explained that I had made additional purchases during that period. I told them that I had authorized automatic payments for the full outstanding balance from my bank account. So why hadn't they withdrawn the entire amount I owed? Their explanation was that they would only automatically deduct the scheduled $104 monthly payment. According to their explanation, the remaining balance from my other purchases was not being paid in full and could therefore be subject to interest charges. I repeatedly reminded them that I had authorized automatic payments for the full balance, not just the minimum scheduled payment. Unfortunately, I did not receive a satisfactory explanation for why the additional balance had not been paid automatically as I expected.

As a result, I was charged approximately **$580 in additional interest by September 2026**. I was particularly frustrated because I had believed that my automatic payment authorization would cover the full balance, and I had not understood that the payment arrangement could work this way. I contacted them several times to challenge these charges, but I continued to receive essentially the same explanation: they would deduct only the scheduled $104 payment, while the remaining balance could accrue interest at a very high rate.

**My advice: Be extremely careful before signing up for The Home Depot credit card.** Understand exactly how promotional financing works, how additional purchases are treated, how automatic payments are calculated, and when interest may be charged. Do not assume that authorizing automatic payments for your full balance means the company will automatically pay everything you owe. This was a frustrating and expensive experience for me. I believe customers deserve clear explanations of these terms before they sign up, not unpleasant surprises months later. **Please learn from my experience and read the fine print carefully before applying for this card.**

Upon getting in my truck I jumped online and found the EXACT detectors for $13.99 each. I ordered ten...free shipping 2 days. I went back inside Home Depot and returned the two made from gold. I get the whole brick and mortar overhead....but this "GOUGING" is because they know they can usually get away with it. Good luck in the future Home Depot but you'll have to do it without me.... yesterday was the last straw. I'll buy Chinese and wait three weeks before I buy anything form you again. Most people won't tell you why they left, they just leave. Maybe you can fix your business model.... I'm thinking its time for you to go away and let's get back to those with franchises that actually care about what they're doing. I know you probably won't let this through.... to maintain your perfect score...

Evidently, 25K isn't enough to for them to drive 45 minutes to see how to rectify an issue. I know why they didn't come out. They don't want to see how incompetent their installers really are at their job. Then, the Dekton Countertops we ordered when we saw how glossy they were. Evidently, you have to ask for "glossy." The brainiac at Depot never informed us. So, we got Matte and it looks perpetually dirty. Guess false advertisement is the way of the Depot. I will never step foot in a Depot parking lot, much less the store. They have no idea what the word "professionalism" means.

This is your mess-up, Home Depot, not mine. I shouldn't have to take another day off work to accommodate a second delivery. You can at least tell me the delivery time so I can coordinate and not miss school or work. I chose a delivery date 20 days after my purchase date so I could take time off from work and book a plumber ahead of time. Your 25% off will not cover another lost day of work. SHAME on you for selling me a used item wrapped in a new package. I will also be filing a complaint with consumer protection.

In the end they sent a check for less than they said they would but we’re so sick of the endless back and forth that I guess they won. I paid Home Depot for a delivery, and somehow it was my problem to solve when their driver destroyed our mailbox. Took us dozens of hours over six months just to be shortchanged. I’ve been a customer for decades, I’m a Pro member, with a HD credit card, and they just don’t care enough to take responsibility.

Home Depot refuses to give me a refund of $2.99 because it was an additional charge above and beyond the cost of the product and was a third-party charge. So, once I was finally notified that there was no wrongdoing on Home Depot's part, I paid that disputed $2.99 fee to maintain my credit. But the frosting on the cake after paying, I got another Home Depot bill asking again for that $2.99 plus an additional $2.00 fee for interest. Initially, I was told not to pay the $2.99 until their investigation was completed. So as a courtesy to Home Depot since they feel they did a great job, I cancelled all my Home Depot charge cards. And, as an added courtesy, I will spread the word that Home Depot will screw customers over for pennies on the dollar if you pay for expedited service and they send you what you didn't order.

Home Depot doesn't think they should have to pay for their mistake. One last thing, I did give Home Depot a second chance to send me the correct item. Guess what, it was the same wrong 8210 N95 mask, not the "PLUS". So, after two wrong orders and my time to return the wrong items twice, I order the 3M 8210 "PLUS" N95 masks from Walmart and they got it correct product on the first try. I will not buy from Home Depot unless it is only to match what I bought in the past because it was a “Home Depot exclusive.” Personally, I don’t think Home Depot even deserves one star." Home Depot failed to eat their mistake and refund that $2.99 even though Home Depot wasn't the delivering entity.

As stated above, Home Depot picked and sent me the wrong ordered product, and since they don't want to own up to their mistake, I paid that $2.99, closed my Home Depot credit cards, will not shop there again if avoidable, and will spread the word that Home Depot will not refund third party delivery fees even though it was Home Depot that screwed up. Had it been my fault, not a problem, but it wasn't. Over the past several years I've made many major purchases from Home Depot, but not again. I will spread the word that Home Depot will not acknowledge that they are at fault. Too bad that they chose to take that course. From now on Lowe's and/or Menards will get my business. This will also be posted and a third-party site since I think Home Depot took down my first review on their site.

I immediately contacted Home Depot Customer Service. Instead of arranging to send the missing package or promptly replacing the incomplete order, I was told I had to return what I received and wait for the refund process before obtaining another one. Home Depot arranged a UPS pickup, but the return information listed the package as weighing approximately 98 pounds, even though the package I actually received contained only the awning fabric and weighed substantially less. I specifically brought this discrepancy to the UPS driver's attention when he picked it up. He explained that he could only use the return label he was provided.

I preserved Ring video and photographs documenting both the original delivery and the return pickup, as well as photographs showing that the package delivered to me was labeled “2 of 2.” I returned everything Home Depot actually delivered to me. What disappoints me most is Home Depot's response. I paid in full and expected the complete product I ordered. Home Depot failed to deliver the complete order, yet I was expected to deal with the return, refund process, additional delay, and inconvenience. I have since submitted a formal complaint to Home Depot Corporate and filed a complaint with the Better Business Bureau.

This experience has seriously changed my opinion of Home Depot and whether I want to continue doing business with the company. After this matter is resolved and my Home Depot credit card balance is paid in full, I intend to close the account and take my future home-improvement purchases elsewhere. When a retailer fails to deliver a customer's complete purchase, the customer should not be the one who bears all of the inconvenience and consequences of correcting that failure.

Now on to the fridge itself (LG INSTAVIEW MY COLOR w/ CRAFT ICE). It is really poor, poor quality for the price. For nearly $3000 even with the "special discounts" there are so many things wrong with it that you will probably hate as much as we do. The most annoying thing about it is the craft ice maker. It produces THREE pieces of ice a day. No, that is not a typo. If you hit the "super high production" button it produces SIX, but you have to hit that button every day or it goes back to the original 3 pieces a day production volume. It also does not have the ability to produce regular ice, only craft, so you end up with a big empty bin in your freezer with no ice in it. We bought it with the promise that it produces so much ice you cannot even use it and that is simply not true. If you use a regular amount of regular ice, and 3 pieces of craft ice per day, then this will fit your needs.

On the subject of water, we have tried several filters and even added a second filter at the source of the water and the water tastes so bad/off that we cannot use it. Our super fancy expensive fridge can't even be used for the basics, like water and ice. So even if we wanted to use our exorbitant 3 pieces of craft ice per day, if we do it tastes disgusting and there doesn't seem to be anything we can do about it (cleaning, several types of filters, cycling, flushing). LG says it's our water line intake, yet our old fridge (13 year old Samsung) did not have this issue. It's not the water line.

On to other design flaws. The drawers are not soft close as we thought they were, again, our mistake for believing the Home Depot representative, so you can learn from our mistakes. So when you close the doors and drawers you have to basically slam them so they shut all the way and the contents, especially on the door, jiggle and clang when you shut them.

The "knock window" is just a useless gimmick and be aware that you can always see the contents of your fridge, the dark window does not actually ever darken to the point where you can't see what's on the door. So unless you keep a perfectly tidy fridge door, you have to look at it every day. When you choose to light it up with a color (yet another gimmick) it makes it even brighter so it's even more obvious what's in there. If you like gazing at your milk and ketchup every single day, this is a good fit for you.

The quick open door on the front is also a useless gimmick. Yes, you can open it to grab things without having to open the whole door, which is nice given the aforementioned shutting mechanism... at least this way you don't have to hear everything bang together when you shut it. However, you can only get to the front row of items, so if you want anything from the back part of the shelf either you can unload everything in the first row to reach those items, or you can just open the full door which makes the "quick access" door really pointless. The very top shelf you cannot even get to at all because it has a back that goes up too high. You can kind of slip a stick of butter up over the top of it, but it's nearly impossible to get anything out, especially if it's any larger than a small stick of butter.

You have to open both french doors to properly see anything in the main fridge because of the depth of the fridge. It seems so great to have a large volume fridge, but you cannot even reach anything. Also, all the shelves have to be removed and repositioned, there is no feature to quickly move them up and down, and there is no "half shelf" that can quickly open up a space for larger/taller items. Our 13 year old fridge had this feature, so I guess we assumed the new, modern, $3000 LG would have at least this basic feature. We guessed wrong, and again... our mistakes are now for you to learn from.

Lastly, or at least what I can think of at the moment, is the no handles. Yes, it looks cleaner and more streamlined, but it gets filthy within a day unless you are completely diligent about only opening it from the very bottom handles. You cannot even get leverage properly without sort of putting your thumb on the front of the fridge, so even if you try your hardest, it pretty impossible. So if you have kids, good luck. I hope you like wiping the front down daily because that's what it takes. It is absolutely NOT AT ALL "fingerprint resistant". Do not believe that nonsense for a second.

Alright. Since there is nothing we can do to get rid of this fridge, at least my fellow consumers should benefit from our dissatisfaction with this product. In case you missed it at the beginning of this novel, DO NOT BUY THIS FRIDGE, do not buy a fridge at Home Depot in general, do not pass go, do not collect $200... walk away, don't hit the "buy now" button, and run as fast as you can and find another fridge and another retailer. I hope this helps you make a decision whether to buy this product. Feel free to contact me if you'd like to discuss this more. I am willing to help you avoid my same conundrum.

I then called the Home Depot Order line spending 2 hours on the phone with them. I spoke with supervisor which rewrote the order. I had setup delivery for 8-22-26 from 2 pm until 6 pm at my vacation home address. On Saturday they tried up deliver the refrigerator to my occupied home address. This was at 7:00 am. This was the wrong address. So I called the order line again to have the whole order rewritten again. Supervisor urie rewrote the order and she needed the Home Depot credit card number. So I got in touch with Citibank and the big shot manager refused to give me the credit card number and he stated that the card was sent to me through the US mail. I nerver received the credit card. So I then called the Home Depot order line again and the associate wanted the order number.

Supervisor Urie never gave me the order number. So now I have to go a home depot store to order it again because they have access to my Home Depot Credit Card. I have spent hours on ordering this refrigerator. The associates st Home Depot need retraining. There whole ordering system is a mess which is so sad for the consumer.

Had she even tried I would understand but I asked if I could give her the SKU number to help me and she refused; she just kept ranting go to Homedepot.com. Hope she rots for being so dang mean. Ruined my day and I am done attempting to find this now. This was the Alpena Mi store, go downstate if you can and find what you need there

It feels to me that the store personnel has not too much to do with the problem, but the issue is a result of deceptive marketing strategy not aligned with the sales people and field operations. The employee from more Home Depot locations confirmed to me what was already obvious, that the home depot online portal is showing false information, lying the customers. I personally find this disturbing. I called them wasting more than an hour on the phone to request customer satisfaction, they give me nothing, they don't care at all. They tried to manipulate me, they talked over me, they put me on hold long minutes, they won't escalate. I know they are everywhere and this is hard, but I promise I will try to avoid homedepot as much as possible.

If I had not complained I would have been stuck paying that additional money. I think that could be considered fraud. You will definitely want to avoid having Home Depot doing any remodeling in your home. Also this one week Reno took over 4 months to complete and it still wasn’t a professional looking job.

I will never step in that home depot ever again for they certainly lost my business but on the other hand the salesman in appliances was very accomodating and in my opinion he is the very best I've seen in a long time. He even was concerned about my mental health. To me that was priceless. Anthony **. What ever you're paying him it's not enough. Was able to speak to him on a personal level. He was worried about my mental health. Kudos to you home depot of River Gate home depot to go the extra mile for a veteran of foreign wars. You may call me to fo follow up. Best regards Michael

We are given the understanding that a new appointment can be made when the right parts are ordered. Next thing we know there will be no repair but a replacement. One minute later another email comes that there will be no replacement because there are no same or equivalent models available. Instead they want us to accept a Home Depot gift card. I make calls and check stores and see my exact model in store less than 30 minutes away from my house able to be delivered in a week. The gift card they want me to accept is for less than the cost of getting the same model machine. They want me to take less money in the form of a gift card to their store, pay the difference to replace it myself, pay delivery and take away if the old machine and pay for any hook up and installation service and parts. This is not honoring the warranty!

I’m already losing money paying to use the machines at a laundromat (clothes for four people including kids) because of how this has drug on. I called to speak with someone directly and get the back and forth between warranty support and customer service with Home Depot. I finally speak to someone with warranty support who says the technician listed the machine as being “not repairable”. What are you talking about? The machine squeaked loudly but operated until he took it apart. What did he do to my machine? The technicians report didn’t mention the wrong parts either. At this point I can only believe he destroyed my machine and they are now trying to sweep it under the rug.

Another two weeks went by and I just called the store and they have informed me it will take another 4 weeks because my door is in production (complete lie)! I ordered a standard door with no frills? Please 🙏🏻 if you don't want to become frustrated, treated poorly and consistently lied to take a pass on ordering anything from home depot?? On a scale from 1 to 10 .... 10 being best my experience has been a 1?