Home Depot Reviews

I have to give a shout out to Home Depot Associate Bethany from the Stroudsburg PA store. Without delay Bethany breezed through the return line and within only a five minute wait I was called up to process the return. Not only was Bethany very courteous and professional, her knowledge of the return process was exceptional!! I truly believe Miss Bethany is an asset to the Home Depot and should be acknowledged and respected as such.

I had an excellent experience at Home Depot thanks to **. They were friendly, professional, and took the time to answer all my questions. They helped me find exactly what I needed and made my shopping experience quick and easy. It’s rare to receive such outstanding customer service, and I truly appreciate their patience and knowledge. Home Depot is lucky to have an employee like them. Located 7125 W. 88TH AVE WESTMINSTER CO.

I want to give a shout out to to Natalie K. Cranberry Township, Pa. Home Depot. She was very helpful and when she was not sure she went and got the answer I needed. I saw her twice when ordering my blinds and everything has turned out better than I expected. I would go back and recommend her to anyone. Hire more like her.

Home Depot-YONKERS 7/7/26: A wonderful associate approached me and offered assistance. I believe her name was NADEAN (or possibly Danea). She was extremely knowledgeable and immediately asked for the SKU number in my app. The products I wanted were not displayed on the shelves, she went above and beyond by bringing a tall ladder and searching the overhead inventory in boxes. Using the SKU number from the Home Depot app, she was able to locate the exact product I needed.

This review is to show my gratitude for the compassion, commitment to excellence, and going above & beyond the call of duty by a staff member named Sergio at Home Depot in Florida. In my life's experience there have been times when circumstances proved heavy and a kind soul, hard to find. Sergio - who didn't know me from Adam - showed me that there ARE angels in human form. They walk among us and one of them is on staff at Home Depot. Thank you, Sergio, for being you. God bless you, Maria Teresa

I had sent the following to Corporate (and I think Home Depot’s store site). "Because of health conditions and Canada's Forest fire smoke, I purchased 20ct 3M 8210 “PLUS” N95 masks on 7/17/2026. I also paid the extra $2.99 for expedited delivery. Home Depot sent me the wrong N-95 Mask twice. I tried to get Home Depot to refund the delivery fee due to the fact that they picked and sent me the wrong item. The difference. One says "PLUS" and the other doesn't. I ordered the "PLUS". I realize the fee was just $2.99, but I paid that for the purpose of receiving the correct item promptly, which I did receive the 3M 8210 N-95 Masks but not the 3M 8210 “PLUS” N-95 Masks, and not for the wrong item (please note the “PLUS,” it is a different N-95 mask). It's more about the principle than the money.

Had a last minute buy to repair an appliance. I take the old noticeable part with me for reference. Get to the self checkout since there are no open registers and I am "welcomed" by this employee who's staring me down clearly seeing the old part in my hand. I pay and put both item in the bag and out of nowhere she comes and start asking questions about what I got. Clearly showing her the old part, she makes up a nonsense excuse and walks away. Not a good business model to harass customers like that. The store manager Jeniffer ** needs to lay off those tactics.

I ordered an ALEKO 16-ft. motorized retractable patio awning from Home Depot for $453.10. It was delivered on September 13, 2026, but when I opened the package, it contained only the awning fabric. There was no frame, motor, hardware, or the other components necessary to make this the complete product I purchased. What makes this even more concerning is that the shipping label on the ONLY package delivered clearly states “2 of 2.” I never received package “1 of 2.” I also have Ring camera video and photographs documenting that UPS delivered only one package.

Second many other reviews here. They jack up costs. Take months to deliver. Fail to disclose pertinent information and treat their customers like garbage. Go anywhere else. I ordered a custom door. They delivered 2 defective doors. Failed to disclose that the installer wouldn’t install my existing screen door. No one would call me or return my calls to order the screen door. They then said I’d have to wait another 5 months and who knows what I’d get. So I cancelled the order. After my 2nd defective door I stopped payment. When I spoke with customer service they said their policy was that you pay until they decide to deliver conforming goods in violation of their credit policy and UCC but they still ruined my credit because I stopped payment after waiting 4 months and getting 2 defective doors.

READ THIS REVIEW BEFORE BUYING AT HOME DEPOT! First off, DO NOT buy an appliance from Home Depot, ever. Your return window is 48 hours and no one can really know if they like something within that timeframe. So that is my first piece of advice, stop here and go straight to Costco or Sam's Club or ANYWHERE ELSE they actually stand by their products and care whether customers are satisfied with their purchase and have a more robust customer-centric return/replacement policy. Also, LG will not help you either, so neither the manufacturer nor the retailer care about you.

Home Depot delivery is horrible, the condition of my package it looks like the truck never slowed down and they just pushed it off the back

I purchased laminate flooring and installation for over $5,000 and was assured it could be installed in 3-4 weeks. It turned out to be 3 months. Staff have been told by management to tell customers 3 - 4 weeks, and it's not until after they get your money, that you find out that it's much, much longer. They are not returning calls or trying to fix the situation. This is the Lebanon NH store. I cannot speak for other stores, or products but do not believe anything they tell you about how long laminate flooring takes to install. Buy elsewhere if you need it installed within a month. John

I shopped at Home Depot, not the first time so I asked if I can join their rewards program and the staff that helped me on self checkout. Well she didn’t even help me. She disrespected me. When I asked to join the rewards she immediately looked at me head to toe and said, "You would have to buy $8000 a year in order for you to get something." I said that’s why am asking to join. She refused to help me join and she had the audacity to walk away. It was the worst service I’ve ever had… this person. I don’t know who she thinks she is but she has no right to minimize absolutely nobody. Really bad customer service from her. by the way her name is Gerry in San Carlos location, Sunday 8/23/2026 around 7:50

Approximately 2 weeks ago I went to Home Depot to purchase a refrigerator for my vacation home which is another address. An associate wrote the order using a Home Depot credit card. When I got to the register the 2nd associate had to call City Bank which did not answer. My counsin was with me and the whole ordeal took over an hour. My back hurt by the time we walked out.

On 8.21.26 the Home depot in Johnson City TN telephones were not working. You would call, and AI would answer and then hang up. I tried the Pro-Service number, same thing. I contact the chat assistant and the end result was to drive to the store. I have an order pending a pick-up and all I wanted to do was to make sure I can pick up the order this weekend. HORRIBLE CUSTOMER SERVICE! I'll be shopping at Lowe's from on. I used to be a loyal home depot customer, but not anymore!

Spent three days looking online for something and called my local store to ask for help to see if they could guide me on a link to find it in another store perhaps and I could ship to that store, after waiting online about 10 minutes the rude lady who put me on hold came back and told me go online and if I cannot find it try again. She just would not help me. I will start shopping someplace else. This was a gift for a family member and was something only Home Depot had.

Pay attention to the customers. When you see a customer wandering around aimlessly chances are they can’t find what they’re looking for. Perhaps, approach them and ask if you can help them find something? Isn’t that what staff are there for? This, in EVERY Home Depot I’ve ever set foot in. When someone orders something online then ship it. Don’t let it sit around for a week to the point where even the carrier is wondering what’s taking so long. Then the customer cancels the order after they’ve realize it’s never going to ship. This has occurred more often than not. If the item isn’t shipping because it’s not physically in YOUR possession then don’t list it as being in stock. Your supplier may have it in stock but YOU DON’T!!

Horrible, horrible, horrible. A pile of incompetence and disregard for their customers. They were unable to fulfill a straightforward order, yet instead of being honest about the issue, they attempted to pass off lower-quality substitute products in place of the items I actually ordered. They tried to scam me. I know exactly what I ordered, and I returned the cheap substitutes they sent. I tried to get a discount for a new order I placed as a symbolic compensation for the damage they did to my project and I got no help yet, they use all sort of AI robots and they wasted all my time.

I was referred to Home Depot to have my tub converted to a walk in shower. We met with Mike from Hallmark the home remodeling company sent to us by Home Depot. I knew the onyx colors I wanted as well as the horizontal niche and shower head. What I got was a vertical niche and a totally different shower head. When I brought it to the project manager attention I was told “we have to keep the project on schedule”. The onyx installation was horrible and had to be redone. The plumbing was increased by $4,700.00 in order to fix the pitch. It was only after I complained to the main office in Atlanta that I was given $2,500.00 refunded for overcharging.

The experience with a return situation I had was very poor, a huge lack of professional and customer service. Returned 3 times to a Home Depot in Rock Hill SC to straight out my refund. I drove and round trip of 26 miles is wasn't around the block. I asked the manager, tall ** guy with black hair and glasses. I asked to him To compensate me for my time gas and the aggravation for me. I am a 100% service connected for anxiety. Ended up so upset had to be a walk in at the VA. They ended up tweaking my meds all because of this man at the Rock Hill home depot. Also had 2 tours of Vietnam, told him that he couldn't care less. All I was asking for a home depot card, no slot of money but something to say his building made a mistake but no he had brought it to another level.

I purchased a GE washer and dryer in July 2025 with extended warranty. The washer is now making loud squeaking noises even when running a cycle empty. We called for repairs and had to prove the machine was needing repair. Then they scheduled the technician and ordered the parts they said we needed. The technician had to reschedule multiple times due to parts not being delivered in time for the repair. Then when both parts and technician were finally at the house he takes apart the machine completely. Parts were all over my house. He’s glaring at my special needs child the whole time. Then he checks and sees that the parts ordered were not the correct ones. He tosses the machine back together (I really don’t believe it was put back correctly based on how it was taken apart) and leaves. The only information we are given is that it’s the wrong parts and we need the right parts.

I purchased a washer and dryer which was supposed to be here within 2 days-on the day of delivery they lost the washer even though they confirmed delivery the night before. DO NOT TRUST THEY WILL DELIVER WHEN IT SAYS. They refused to place another order immediately because of their process. Would not recommend at all!

I recently purchased a new garage door through Home Depot and then was referred to their outside vendor? First, I was told it would take a week for the install inspection; it took three weeks and couldn't get ahold of anyone? When I finally spoke to someone he was obviously intoxicated and clearly bothered that I had called him? After the installation review I was told the door would be installed in several weeks? Two more weeks went by and then I was told I owed Home Depot another $222.00 to throw the old door away? Upon paying the additional fee inside the store I was then assured my door was scheduled to be installed!

Look, I love the Deeps, but their on-line super, super sucks. We have all come to our “go-to” place, but again, I ordered a hammer on line, shipped from Ohio, and took 3days to process & ship. Shipping to SE Wisconsin has, at this writing, taken 7 day and is said, according to the information on shipping, another week. WTF? It’s the ** DEEPS! A pinche hammer from Stiletto- of which is a TTI Company, which Home Depot jumped in bed with, taking this long for a ** titanium hammer! I WILL NEVER ORDER ANYTHING from Deeps online, ever again. Boo on Home Depot!

Tried to buy a floor model wash machine!!! They would not deliver. If wouldn’t buy their hookup said no warranty. Was still going to buy it. Then said none of my credit cards would go through. I KNOW BETTER!! They wanted to sell a new one out of the warehouse. What a joke!!

I had a very positive experience at the Home Depot in O'Fallon IL.. I had to rent a tool. Paul & Joe were super knowledgeable and helpful..Highly recommend and I most definitely would rent again..

I purchased a refrigerator and had it installed. The delivery people were great but they could not reverse the swing of the door. They said it wasn't on the work order. I naively thought installation would include this service. I was wrong. I would have needed to call customer service and have someone come out to switch it. Maybe another 4 hour service window... Lucky I am pretty good at such things but it still took me a couple of hours to switch the swing. I'm disappointed HD did not advise me when I made the purchase.

Absolutely abysmal service. You order items from them and then they deny being responsible for the delivery or the order.

I went to this store, my local Home Depot, to rent a small truck that I used to bring some old patio furniture to the township recycling center. I thought that the rates were very reasonable, but when I returned I was told that I needed to replace the gas that I used. I clocked the mileage from my home to the store, it is 5.5 miles. The recycling center is on the road between my home and the store, so I drove about 11 miles. The charge to "replace the gas that I used" was $21! Do the math, even if the truck got only 10 miles to the gallon, I paid $21 per gallon! Complete ripoff.

While the staff at Home Depot are very helpful and I have never had reason to complain. This is about the company itself. This is not the first time that I have checked my bill after purchasing something only to find an overcharge in one form or another, although the staff is courteous and are happy to help the problem is not corrected so the next person has the same overcharge happen to them. Example bought 2 light bulbs but was charged for 12 eco fees for those 2 bulbs. When I brought attention to that I was given a refund so I asked that will be changed so it does not happen again and they flat out said that they could not say that it would be corrected.

I have an order that requires a signature. They have changed my delivery date 3 times. I have had to take time off of work and rearrange my schedule to accommodate this. I still do not have the item and cannot continue to work around home depots careless timeframe. Complete lack of respect for me and my time. I want to cancel this and receive a full refund. AND I want to bill you for my missed time off work and the countless hours on the phone, emailing, waiting and chatting with online bots and "real people" who seem to have no ability to do anything to rectify this situation.

We bought a dishwasher, The installation experience was awful. There was no communication from the installers. 2 could not speak english and the 3rd left lots to be desired! They left parts on the floor and left. It was very unprofessional!

My Home Depot truck rental experience was one of the worst customer service experiences I've ever had. I reserved a rental truck three weeks in advance at the Carol Stream, IL Home Depot. When I arrived to pick it up, I was informed that my reservation had been cancelled. No one could explain why, and I had received no phone call, email, or any other notification that my reservation no longer existed.

I have patronized this store for a decade and it stubbornly retains an issue. Odds & ends, American industrial staples, may not be sexy best sellers but fix problems on time. A recent trip discovered the array of "holes" in the wire mesh fencing products rack in that Bay. Looking for a Makita XPS T25 showed the pegboard mess in that Bay hadn't been touched since I looked over a month ago. Plenty of "Homers" running about, but neglected pockets durably fester untouched. What gives?

Home Depot Seymour Indiana is the pits. I seen a stove I want it on sale for $1,060 so I ordered it and a 5-year warranty because I'm a 71-year-old woman by myself. I also ordered a microwave over the stove $207 and the extended warranty. I also ordered a new dishwasher and extended warranty then I ordered some a few small things. They're trying to tell me I didn't order nothing except for the stove when I know better. The finance company I went through they even said that I had other stuff on that order they refunded $$275 which isn't right even with the finance charges. The extended warranty on the stove should not come up to right at $2,000 when the stove was on sale for $1,060. Do not go to Home Depot to buy anything. I know I will never step foot in their store again

Replace compressor. Did not fix it. Can't get any more help so buying a new refrigerator. Not going to be a LG.

Home Depot, Wilkins Township, PA. “Welcome to Home Depot — where customer service is a suggestion, not a requirement. Today we’ll teach you the three pillars of our store philosophy: Lie confidently, Avoid responsibility, The manager is ALWAYS in a meeting. Let’s begin.”

Team would not connect the water line on new refrigerator, they said it was 3 inches too short, I explained to the tech there was extra line under the sink that they just had to pull it a little, they said they could not, we didn't pay for that service. Unbelievable Lazy.

A huge thank you to Scott in the Jasper, AL store for his outstanding service at 6am today! He went above and beyond to ensure I had what I needed and was able to get to my clinic ASAP to take care of a patient.

Home Depot 4106 Hwy 20/26 Idaho. I rarely write reviews. This Home Depot was so impressive yesterday. The paint department had qualified people for deck stains and really took some time. We bought the stain and the whole transaction was flawless and very efficient to people's time. I am not a fan of no one to assist at checkout. They had two people that stepped up immediately to help or just thank you for choosing Home Depot. Not overwhelming just available and would do whole check out if you needed that. This kind of service will put other stores on notice. Everyone wants efficient, kind service. Well done Home Depot>.