Home Depot Reviews

If I could give negative stars, I most certainly would! The driver for HomeDepot.com/Daryl Flood Logistics out of LaVergne, TN would not take my dishwasher to my house, he said that if the driveway was more than 500 ft., they couldn’t deliver it to the house. However, all my other appliances had been delivered to my house. He said he could leave it at the end of my driveway or he wouldn’t leave it at all. He was unprofessional and was very disrespectful, along with his counterpart traveling with him. I called HomeDepot.com and reported this issue as it was occurring, and all the customer service rep wanted to do was send me to the complaint department to file a complaint which did not help me with my situation. HomeDepot.com did tell me that the more than 500 ft. was not correct, they do deliver to any and all addresses unless it’s unsafe for the delivery persons and/or vehicle.

I am writing with regard to the North Spokane Home Depot. We ordered new appliances for our home on January 14th. They consist of a standard refrigerator, stove, and dishwasher. We paid approximately $5,100 for the merchandise that day. This does not include the substantial kitchen remodel we contracted with Home Depot. We arranged for delivery on February 10th. The Home Depot cancelled the delivery and rescheduled for February 16th. After providing us with a literal last minute cancellation, Home Depot rescheduled again on March 9th. After yet another reschedule, Home Depot cancelled our delivery today. This does not include the times we had to reschedule due to Home Depot scheduling on days we explicitly told them we would not be available.

I recently purchased a dishwasher that was delivered on Friday March 3, 2023. It was installed that following Monday, March 6th. After installation the packaging was removed and exposed a dent. I used the texting to make the complaint. The appointment was made for a service person to come out to look at it on Wednesday March 8th. I waited all day for them to come but they did not show. I again contacted them and was told it was canceled since it was 24 hours past the 48 hour complaint time. It would have been nice to have a courtesy call to let me know. Now, I'm stuck with a brand new dishwasher with a dent in the front. Bye Bye Home Depot, there are other options.

I ordered an Electrolux washer and dryer. The Home Depot says 48 hour return. I unfortunately had a problem with the dryer, so I tried to call Home Depot 800 numbers 3 of them to be exact. Could not get a person on any of the numbers, only an automated system. I called Electrolux, they told me to call the Home Depot store under their 48 hour return policy. I called Home Depot store, told them I wanted return, and the guy said they had to order me another dryer, which they did. The second dryer had problems, I have a video of it. I took that video to Home Depot store and let them see it. The person in appliances listened to it and said that there is something wrong with it, gave me a number to call for refund or replacement. Went home, called number, was told that they could not refund me. I had to talk to the store. Called the store, talked to assistant manager, he got my order number and details.

Buyers Beware! In 2018, I purchased an Electrolux washer and dryer from The Home Depot and purchased a 5 year extended warranty. The washer and dryer come with a one year labor and 3 years parts replacement warranty from the manufacturer. That should have made it a total of 6 years but The Home Depot refuses to honor the warranty agreement as per the terms of coverage written in their warranty contract. They claim that the five year warranty purchased started when I took delivery but according to the terms of coverage in the contract it states that the extended warranty starts after the manufacturer’s warranty expires, one year from the purchase date. The Home Depot refuses to honor the agreement and I will never purchase any major appliances from them in the future. Do not be fooled by their so called warranty.

We were buying some pavers from Home Depot and they refused to honor the price as marked - even though it was clearly for the pavers we selected and had a big arrow pointing right at them. The manager said under Connecticut law they could charge a different price. They are a very dishonest company. And there have been a pretty good number of times when we had a cashier who made a mistake in our favor, or mistakenly did not scan an item, and in every instance we have gone back and given home depot the chance to correct the cashier's error, which of course they always do. But - they have no hesitation to play games with mismarking of commodity items, and they don't care in the least. They are a very abusive and dishonest company.

New Bosch dishwasher delivered 1/28/23. Delivery men put a 3" rip in kitchen floor while removing old & installing new. Even after my warning not to drag the appliances but to lift. English was not their language. They tried to accuse me of damaging the floor (I have pictures of them doing it). Also damaged the new dishwasher while installing. Door wouldn't close properly, it wasn't centered in cabinet and the seal on left side kept falling off when they let go of it (that's why they tried to install it all the way to the left leaving a 2' gap on the right, not centered as it should be). Dishwasher was flush with cabinet on left but sticking out on the right. I told them to remove it and sent it back. I then arranged for replacement & new delivery 2 wks later. Filed a claim for damaged floor.

The only thing I like about Home Depot is that it is close to my house. I ordered 22 pre-cut 2x4 studs and 28 pieces of vinyl siding. They sent 22 4'x2x4 and 28 cases of siding. There are no Pros there.

For all of those who are U.S. Veterans, there exists an awareness of which companies offer discounts for Veterans and those who don't. The company known to most of the United States as Home Depot does a significant amount of advertising about how the company supports all branches of the Armed Service(s) and blows their own horn in the pages created on their website. However, the game has changed. Home Depot no longer offers discounts in two major topics. The standard for the company was a ten percent discount for all products purchased by a Veteran.

I took that day off and my friend drove 2 hours from Newport Richey to help me "make a day of it and just get it done". In the afternoon I received an email confirming delivery had been delayed. That cost me a day of work and an $80 lunch. He drove 2 hours home. I called the number on the email and after 2:20:17 I was told somebody would be in touch. 24 hours later nothing so I called my local store to cancel. After 3:38:26 I gave up being on hold and drove to the store. There I spent 2:15 in line with Customer Service. The order was successfully canceled and I was given a store credit. Those keeping score will calculate ~8 hours of waiting.

I have been on the phone for over an hour. We have bought over $15000 in merchandise in the Last couple months, as we are building. I purchased with c.c. and had emailed receipts. When I tried to make a return today, none of my receipts are in my emails, and I don't have the c.c. because it has been compromised, and I haven't received the new one. I have been denied and the website won't honor my request, it says need valid email, and I used both emails associated with Home Depot. I am very upset and disappointed that I have spent so much here and have gotten no return or help resolving this issue. I will shop Lowe's from now on. The return was $143. Which is trivial compared to what I spent.

On Home Depot’s official website ordered Dewalt cordless drill kit DCD797D2 with HDepod’s promo discount 15%. Once received the tool noticed that packaging was not accurate as it supposed to, the stickers with shipping barcode was scratched off the packaging but I still could read partially the address and some other information which doesn’t belong to me. Opened the box, one of the battery packs is not responding not on the drill itself and not on charger neither. Next day made my trip to Home Depot for replacement. They didn’t have it in stock. So representative told me that they will refund only the actual paid price, which means I can forget about promo code from HD, because it was reframed on the drill at first purchase. And same representative told to order online again.

No problem with the sales person or in store. But the call on the day before delivery never came so I contacted HDepot. Was promised it was in the warehouse and on the truck. Specifically gave me the # of the truck it was on (#4), that it was loaded, and that it was # 10 on the list and that it would definitely arrive. I called again the morning of the supposed delivery and was again told it was on the truck and would come and they would call 30 minutes before. No call. At 4 pm I called HDepot and they said it would not be delivered for a week (after I had cancelled appointments and stayed home all day waiting for them). Essentially they lied. It was never even out for delivery. Their customer reps (when you can finally get to one past the robots) were nice, but apparently their delivery service is completely irresponsible. I understand they use a subcontractor, maybe a mistake.

Ordered Home Depot's Home Decorator Collection file console online. Company sent incomplete product - wrong back panels. Contacted support to order correct back panel. Built console, waited for back panel. 3 days later was informed no correct panel would be sent. Over a dozen emails, 2 batches of pictures and an hour long chat with Home Depot, vendor Home Decorator Collection refuses to send correct back panel to complete product. They buy from China, said it was imported so couldn't. They and Home Depot both refused to pull out a correct panel from another box and send to me. I said I would wait, even if it took weeks or months to get. They refused.

I ordered a new dishwasher with installation and haul away of the old one. I was the last delivery/installation of the day for the crew and I could tell they were running late on their shift. They installed the dishwasher and left without testing it. I tried to operate it and realized it was not getting water and determined the valve was closed. I turned the valve on and water gushed everywhere. I realize now afterwards that the installers knew this because they were asking for paper towels at the end of the install to dry the cabinet. They left with the valve off knowing the dishwasher would not work. Called HD and got the runaround. Now I have to wait another week before they come to finish the job. Wish I had kept my old working washer.

Let me start off by saying that I don't do reviews and that my complaint is not with any of the Home Depot workers as they have been trying to resolve this issue the best that they can. Because this is a third-party, contracted, delivery company that Home Depot uses there is not much they can do. This has been, hands down, the worst experience that I have had.

I purchase a GE Profile refrigerator June of 2021 with a 5 year protection plan warranty. Within a 15 months the refrigerator stopped working properly. I called home depot to report the issue, and hopefully since I'm covered under my warranty get my refrigerator fixed. Instead of assisting in the situation, I was given the runaround. Home Depot claimed that GE was responsible for fixing the fridge because they were the only people equipped to fix the refrigerator. GE did not want to fix it because the fridge was now more than a year old, and no longer under the manufacturer warranty.

Our tiller was delivered yesterday morning, January 23. We were supposed to be notified by a driver 30 minutes prior to delivery. That didn't happen. There was no knock on the door to let us know they were here., (My 3 nosey dogs never barked.) We were told the tiller would be put in a garage, on a patio, or in the carport. Instead it was dropped in the mud. This tiller weighs about 400 pounds. I don't have special material handling equipment like that driver had, so I've been forced to unpack the box piece by piece to lighten it to see if I could move it, which I have not been able to do. The bulk of the tiller has spent the night outside in the weather and we expect rain tomorrow. I will spend my day today trying to move this tiller body into the carport where it should have been placed to start with.

Bought a laundry tower and arrange it to be delivered on January 10, and the installation and hauling the old one, was to be done the next day. So, here I was waiting all day for them to not show up, when calling customer service, they informed me, that the delivery was change to the following day. I told them that they never contacted me to do the change and the delivery can't be done said day and to move it to the following week. The installer called to confirm the delivery and told them they didn't deliver it and arrange the installation the next day.

Opened an HD credit card to purchase a zero turn lawn tractor. I was told I would be getting 24 mos interest-free. However, they never sent me a statement and on day 31 of the first billing cycle retro’d the interest due which I find a bit deceptive. Paid off this account plus interest and am closing this crappy card.

The Home Depot offer of 0% interest for X months term on deals leaves customers in vulnerable position on the back end of the term! I purchased an appliance package for $3000 and set up auto payments from my bank account to pay off the $3000 with in the 24-month term agreement. Approximately 20-21 months later I used my Home Depot credit card again for a $400 purchase. Lo and behold to me Home depot started to apply my auto withdraw payments towards current charges, not the future charges which is what I set my payments to go towards. Due to Home Depot’s accounting practices, which I feel are DECEPTIVE and TRICKERY at its best, my account defaulted. At that point Home Depot charge my account for all the accrued back interest of the original $3000 purchase, those interest fee totaled $1500!

I entered into an agreement for the installation of Hurricane Impact Windows at a cost of 11K. Installed on 10/12/2022. Failed inspection 2 weeks after. It has been an exercise in futility for the Home Depot to remedy the situation. Promises made that were broken, no-show, missed appointment and customer service representatives hanging up the phone. I have tried numerous time to have this issue remedied to no avail. I tried BBB and still they are not responding genuinely. It still a run around. They simply don't care yet I am expected to pay monthly for hurricane impact windows that are useless. Water is running into the house when rain falls and impact the windows.

Ordered a dishwasher at Home Depot on 11/17, w/ delivery, install and haul away. Since then 4 failed deliveries with varied excuses. Today installers arrived w/o DW. Transaction canceled. Went 2 Lowe’s. 1st deliv, 11/25, installers claimed connection was too corroded, but the plumber I paid to fix it said there was no problem. 2nd deliv, 12/6, attempted to bring same DW back but a small plastic piece of the door spring assembly was now missing. Back to warehouse again. HD scheduled next deliv date for 12/15. But Whirlpool called a couple of days later saying a new unit was being shipped and would be deliv on 12/19. Next deliv date, 12/19, no sign of deliv by 2pm, I called HD and was told deliv had been scheduled for 12/19, but no one had put in an order to put the unit on the delivery truck. Said next available deliv date was 1/6.

I had the worst experience at the Home Depot in Jackson. Long story short, we went in store to order a storm door for replacement. After picking out our door, we went to schedule installation. The computers were having issues so we were told the order was placed and we would get a call from installers. After a week, we went back in store to see what the status was. We were told that the order we had was blank and thus cancelled. I was frustrated but I understand things happen. So we went through the process again. I was assured by the manager that we would receive better service this time. We did get the installers to the house to measure the door.

Picking stuff up at the Home Depot store is easy. What is not so easy and is a TOTAL failure is when you need to interact with a customer care agent for a special order. Email and phone messages remain unanswered. Good luck trying to get someone on the phone. I have been trying to place an order for a replacement part for more than 4 months now… Unfortunately, I cannot find it anywhere else. Anyway, lesson learned. Avoid Home Depot!

In January 2022 I paid Home Depot in full for George Burton Construction to renovate my home. While I had reservations I was assured Burton construction were professional. I believed in the Home Depot Brand. My renovations were flooring, kitchen and bathroom cabinets, countertops, remove an arch and extend a wall, remove tub and shower to build bigger shower.

You would be better off installing new cabinets than purchasing the cheap veneer sold for 16 plus thousand by Home Depot in my case. There is just way too much to list that went wrong and most likely not many will take the time to read everything. Home Depot provided a rendering after I made a request, but that looked like it was done by a third-grader. The cabinets don't look like what was described.

Recently, I had to go the local Home Depot store in order to return a small unused paint sample that was supposed to be a "color match". Upon arrival, I went to the help desk/return/pickup desk whereon I had to deal with an employee who simply stated persistently that returns for paint simply would not be accepted. Due to my insistence, the employee then called the store manager in order to sort out the situation, and things only got worse from that point on.

Got excellent service from Chris in Kelowna Home Depot to book a contractor for a shower install. I had 3 options. One contractor never called at all. 2nd contractor booked a date then called back to cancel 5 minutes later. The 3rd contractor Harding Services booked a date, never showed, never called. When asked why he didn't show he simply said "sorry couldn't make it, I can book again next week"... I had to travel an hr each way to meet the guy and never bothered to show. Totally unprofessional and no doubt will be another unemployed contractor once the market cools.

My husband started building our house in October 2019 when Covid started. We purchased 1008sf of tile in July 2021. When we went to pick up tile it wasn’t all the same lot numbers. So, we asked if Home Depot could get matching lots of the tiles we picked out and we would return when they received them. Days later when we went to pick them up we counted 7 boxes of broken tiles. We were assured they gave us extra to cover the damaged ones. Our installer showed us more broken tiles inside boxes which left us short-duration installation a year later.

We ordered a power tool via Home Depot's online app. They shipped it via Federal Express. We currently live in an apartment. The FedEx driver decided to drop off his deliveries into a common stairwell in one of the buildings and did not inform the apartment management. Needless to say, our order never made it to us. We called Home Depot to inform them we never received the package and that the delivery driver had even admitted that he'd left them in a stairwell. Rather than Home Depot providing us with a credit and then addressing this with their contracted carrier, their response was that we had to fight it out with our credit card company. Even though FedEx is in the wrong here, Home Depot has decided to put the customer in the middle of the dispute. Way to go Home Depot.

I called the local Omaha store on L Street to order a snow blower for my son but I live in Florida. They confirmed the blower would be shipped to their store and he could pick it up. Instead, they shipped the snow blower to FLORIDA. WE DON"T HAVE SNOW IN FLORIDA. Then, it took 2 weeks to get my money back as their system had to catch up to the shipping error and they didn't show it had been delivered. I then sent my son to the same store to get the same blower using my credit card and info. They refused to allow the purchase, refused to call me to confirm it, even though the same info is on file with them for thousands of dollars of purchases over a decade. They are incompetent. Go to Lowes.

AWFUL and beyond frustrating....We ordered a stackable washer Dryer....Waited for delivery. When they showed up they didn't have the stacking unit. No one told us we needed one. They left the equipment in our garage. My husband went back in to get help and rescheduled the service. They came, and sure enough the units didn't fit. They left the washer dryer, telling us to call.

Home Depot takes your money and pretends (falsely) to ship items. I ordered a tool cart, and it stated delivery 11-18-22 when I purchased the item and also in the email order verification. Home Depot falsely displays item shipped. FedEx does not have this package and it has not been shipped as of 11-22-22, I ordered it on 11-4-22 and still haven't received it.

Should be ZERO STARS!!! We ordered a microwave online - the dimensions listed online were WRONG. When they came to install the microwave, it didn't fit. The installers REFUSED to take it back and said by making a note on the delivery invoice, we could return it. That was a LIE! Home Depot will not take it back. NEVER SHOP THERE!

Kitchen pantry installation. Design was done and signed off on. Expected ETA was 14 weeks. 20 weeks later the installers show up - destroyed the walls. There was no care in pulling out the wire racking, they just yanked on it. We needed to actually repair not small patch over the drywall. The design team measured 3 times, apparently that wasn't enough as the unit didn't fit. The installers left the rest of the pantry in pieces and left. Designer came back 2 weeks later and we were told our corrections would be put on a rush as our house was now strewn about with pantry items and construction materials.

We purchased a Lanbo wine/beer fridge from Home Depot and two months later it stopped working completely. I tried working with the manufacturer directly to solve the problem before I just returned it. The fixes they offered did not work and after being informed of this Lanbo simply stopped responding to me. At this point I took it back to Home Depot to just exchange it to get a new wine fridge that actually worked, I was even willing to keep the money with Home Depot but they informed me that the item is “non-returnable” and I had to go through the manufacturer to get a refund.

WHY I WILL NEVER SHOP OR BUY ANYTHING FROM THE HOME DEPOT. Through the past 25 years we have purchased a lot from Home Depot. We are DIY people, so we purchase a lot of products from home improvement stores. When we built our house, we were in the Home Depot store weekly. Our whole kitchen came from Home Depot. Home Depot has always been our first priority for everything for the home. Now that I have found out that Home Depot (along with a lot of the DIY stores) all use delivery services I will be very cautious what I buy at their stores. And if it has to be delivered, I will ask who delivers before I purchase. If they don’t employ their own delivery crew, I will go somewhere else.

Purchased an expensive Samsung dishwasher online, including installation service. It was delivered, but the installer said we needed to have a shut-off valve installed, and Home Depot would connect us with a plumber. We left the appliance in its sealed packaging while awaiting their plumber. The plumber came 4 days later and installed the valve, then opened the dishwasher package. The dishwasher was damaged (large dent in door). When I called Home Depot back, they said their policy was any damage must be reported within 48 hours. I escalated but supervisor would not relent and denied my claim. I strongly recommend you DO NOT purchase appliances from Home Depot.

I bought a door to be installed from the kitchen to backyard. The guy measured and said 2 weeks. Three weeks later no door....The guy said Home Depot does not have it because they would have notified him. I call home depot and she says..." it's here, it's been here over a week". Nobody notified their contractor. Pay tooth and nail for unorganization and mismanagement. Not again....never again.

I ordered 4 planters online for pickup at the Centennial location in Las Vegas NV. My credit card was charged $325, I received a text stating that “I successfully canceled my order”. I did not cancel my order, Home Depot charged my credit card for an item that wasn’t available as stated. Now I have to wait 3-5 days for my credit to be issued and the $325 to be available in my credit card. My lesson learned, do not use the Home Depot app to order anything because even though the app shows the item available, it may not be and you will be charged for a purchase that wasn’t completed.

February of 2022 I bought 3 doors, and long story short the customer service, the managers, the contractors all SUCKED!!! They ordered the wrong doors, they have the worst attitudes and don't know what the hell they doing!! It took 8 months to get a damn door!!! The installation guy was ignorant and was mad because I kept calling because he didn't call to inform me when he was arriving and instead of 8:30 a.m. he shows up 12:00 p.m. I WILL NEVER EVER ORDER OR BUY ANYTHING FROM DEPOT!!

This has become a nightmare ordering an appliance and dealing with the delivery. I beg anyone considering such a purchase, to really look elsewhere. I have spent literally hours on the phone with them for mistakes they have made with the original order, which they then told me I had to cancel. After being told they needed to cancel the order on their end and then reorder it due to a system error, they told me they could not honor the sale price I originally paid and I would now have to pay full-price because the promotion had ended. How is that ethical? Oh, and I now have to wait another two weeks for the next delivery window AND pay full-price. I will not be purchasing any appliance from them ever again.

I have never been so disappointed. The first oven I ordered arrived damaged, then the replacement was supposed to be here on the 16th... nothing. I've gotten the runaround and finger-pointing. I called 1-800-HomeDepot and got more detailed information but not sure who the rep talked to at the local store because they told her my oven arrived on the 14th. Did anyone notify me? NOPE! I show up to get my oven and they tell me they can't find it. I even called to verify after the Home Depot rep told me she verified that it was in and they told me the same thing. So needless to say I left empty-handed and called 1-800-HomeDepot again and got yet a different story. Who's on 1st? I have no fricken clue but I was told that the replacement oven was returned back to the manufacturer and no one notified me of this. I don't know why it was returned or anything. So now they have ordered yet another oven. We shall see if it shows up.

I did a contract with the Home Depot to have a fence built that involved a special order for material (vinyl boards). I thought I would eliminate rotting of the traditional wood material. The contract required me to pay in advance for the project and at the time I trusted that the job would go as planned. The fence contractor arrived and said they would not do the job because there was not two feet of clearance of the fence line required in the contract and left.

On Tuesday, Oct 12 I was placing an online order for approximately $4600. I entered my gift card number for $700 and the rest on my Discover Card. When I pressed purchase it took my $700 but no order was placed. I have tried contacting customer service with NO AVAIL! The money was taken from my bank account to purchase the gift card and Home Depot's website recognized that it had $700 on the card. My card now has a $0 balance and the purchase was NEVER MADE! It has been 48 hours of getting NO HELP from customer service. Where is my $700???? I have picture to prove this event.

We spent almost $1000 on a Pantry Cabinet (Hampton Bay) from Home Depot. Not only did it take 3 months to arrive but it came in with dents, scratches and the painting is awful. Some of this, such as the panting happened while painting but the assembly team dented and scratched it all over. Home Depot said it was a Special Order since they don’t sell them in store (even though it is their brand and a standard size they offer) so they won’t take it back. We have to arrange shipping and order a new one…which won’t be here until January. Horrible companies both Home Depot and Hampton Bay. Don’t stand by their products or their mistakes.

Tremendous disappointment. I never expected that in a time of so many home losses due to Hurricane Ian, Home Depot would decide to reduce my line of credit. I have been paying on time and a little more than the minimum payment, but they still decide to reduce my credit at this time.

Ordered a dishwasher that was on sale from Bozeman Store on the 10th of September. Was told by the salesperson it would be delivered in 5 to 6 business days. Waited and no word. Called the week after and was told it was scheduled to be delivered on the 23rd. On the 25th, called customer service. Was told it would arrive on the 24th. Remember, I called on the 25th. Was told they would see if it arrived and call me back, didn't. Today is October 1. Called and now no answer. Used their virtual chat to get transferred to their "live" representative. Was told again that it was in transit. That was it. That was all they had to tell me. This was supposed to be a birthday present but now it's become a nightmare. This was supposed to be delivered to the store due to our address is too far away to deliver to our home. No communication, nothing. Just left wondering. My husband feels like hell, my birthday present turned into a nightmare. Thanks Home Depot!

9/30/22 I’ve had a Ryobi generator for less than 2 hrs and it will not work. I went to exchange it for a working model and they WILL NOT even exchange it. $1000 wasted. I understand if I wanted to return it. But 2 hrs later? Not 2 weeks, not 2 days, but 2 hours. I didn’t want to return it, I wanted to exchange for one that works. I was told to go through the manufacturer. I need a generator NOW. This is a Predatory policy IMO.

We were not told that using under-drawer glides would decrease the depth of our drawers by more than 1/2 inch. We discovered it after installation was complete. Now they want us to pay for new drawers.

I ordered a ladder on 9/10 that supposed to be delivered to the store on 9/16-21. It is only 100 miles away in their warehouse. Received email that the product is on the way and will be there on 21st. 100 miles, I can walk there and back in 11 days. Comes 20th and I tried to track the progress but no tracking is available. Called customer service and they told me that they can't track it either. Comes 21st still no tracking. Called customer service they said more likely item is already in the store and to call the store. I tried to call the store but no one is picking up. Comes 22nd I finally was able to reach someone in the store and got the same exact answer. CAN'T TRACK. Called customer service again. They said had to re-order the item again and send it to the store. for another week of wait. I never liked the Home Depot because I think they are really bad but this one really tops it all.

Bought tools online to pick up in store. They took money out of my account and then couldn’t fill the order placed and tell me I have to wait 3-5 business days to receive a refund. If you couldn’t fill the order you shouldn’t have taken the money. Very poor business practice. Will not purchase anything online from them again. It’s not worth the hassle and customer service is useless to call. Very dissatisfied with entire experience

Recent purchase of rear engine lawn mower. Mower arrived broken. I am certain the delivery guy knew about the problem. Issue was a sheared bolt on the deck height lever. No one who cared inspected this unit prior to delivery. I repaired the problem myself, but I assure you this was my last HD purchase.

Didn't receive my items on an online order, there was clear proof it was simply not delivered. I was assured by the customer service representative if I did not receive them in a week I would receive a refund. I patiently waited a week and after not receiving the items I contacted them again for a refund. The new representative, Logan, said they do not refund on items not delivered. He refused to honor what the previous rep said, and refused to transfer me to a supervisor, basically told me I was SOL with no recourse. I have never dealt with a supposedly legitimate company that refuses refunds on items not delivered. Is that not literally theft? I will NEVER shop at Home Depot again. It would be more reliable to buy things out of a stranger's garage.

Horrible customer service. We received damaged product and didn't realize right away. Customer service said its wasn't a normal 90 days it was only 48 hours to inspect but then contradicted herself and said we needed to open right away and refuse delivery if it was damaged. Delivery drivers did not relay that we needed to inspect the product before they left. They just left. So when I called for help we were placed on hold. They promised to call back and never did. We had to call back to try and get some answers. They said it's not their problem and there was nothing that could be done. We spent over $5000 on new appliances and we will NEVER again. We are cutting up our store credit card and won't be back.

Very Helpful with accurate information regarding issues consumers have, covering many different categories. Home Depot bought windows and doors and had nothing but problems with most of the windows leaking plus leaking doors.

ARS was the contractor they use. They were quick in getting things done, however, their processing of our deposit the ARS salesman had to get my information twice, and then our check was processed twice, and instead of owning up to the error and resolving it, ARS and Home Depot blamed each other. They are quick in taking money, not giving back. We are waiting for them to resolve the issue.

Why did you guys sell my personal contact information to an HVAC company when I bought a dishwasher? Even better, why am I getting emails and texts from them about the HVAC appointment that I NEVER made? EVEN BETTER, the company and info. in the email and texts doesn't even exist anymore, but has been bought by Goettl Air. NEVER buying another product from Home Depot or using Goettl for my HVAC service. This is an unacceptable intrusion. Customers beware, they will make you their **.

I went to the Stuart Fl location for flooring and paid to have vinyl flooring estimate. The estimator came to my home and stated he could put the flooring over my kitchen tile and put a transition piece to cover a couple of millimeters in height from dining area and kitchen. The other two estimators who came to my home had stated the same.

I got a great Experience and I will recommend for hassle-free service. Fastest Response that I got and Everythings was fine for guys was also professional. I will get again services when I will be required.

I will never buy from you again. Horrible customer service! My fridge was supposed to be delivered today. The driver said five minutes then said he didn't have me on the schedule today, AFTER I had already emptied and unplugged my old fridge! I had to put everything back and cancel my order. You guys are so unbelievably unorganized it's mind boggling! Buyer beware!.

Made purchases in June & July with Express fees of $79 ea. 1st ok. 2nd did not ship until I chased it down and they shipped. Still charged 79 "express fee". Called & complained. Promised 20gcard. No card.

We purchased a John Deere lawn mower 2 years ago with $250 gift card rebate. Over the course of the last 27 months, we have been sent 2 cards that have ZERO balances. I have phoned and been told the new card is in the mail; but still have not received one. Have phoned the rebated office every day for the last 2 weeks and STILL NO resolution. This company keeps saying they will look into this - but still NO rebate!!

Customer beware! The term Home Depot Customer Service is an oxymoron. I placed an order online and the delivery never arrived. Called customer service and was told I was SOL. No apologies, no refund, no items, no store credit. CROOKS!

We contracted to have cabinets installed along a wall in our home. The job was attempted twice and botched twice. My wife acquired a HD credit card for payment of the job. Due to the botched installation we wanted to put a hold on payments until such time as the job was successfully completed. This is where the runaround began. Customer service stated that since it was a special order, any changes would need to be initiated by the store.

Hi there, I came to the Oregon city, OR Home Depot to get a bunch of rebar for my fiancé. Well I wasn't dressed for the part. So now I'm trying to figure out how I was going to do get these dirty rusty heavy bars onto the cart...and an awesome employee of yours named Adam (who works in the parking lot and loading section) happened to walk by me. He caught me with that 'I'm screwed' look on my face while giving him a Man nod as he walked by. Unbeknownst to me Adam was taking his final break before he was off in an hour. Adam grabs a big cart and circles around to me and says, "Here this should make it easier, would you like some help? Which ones are you needing to load up and how many?" HE SAVED ME!!

The customer service here is truly terrible. I placed an order in store on June 25th for a washer and a dryer. The agent repeated back to me that I was getting a washer and a dryer. I paid and left. Two weeks later something told me to verify that the right washer was put on the order because I specifically did not want an agitator. I pull up the order in my email and see that the agent placed an order for 2 dryers. I acknowledge that this is partially on me for not looking at the receipt, but because the agent said the washer and the dryer when confirming the order, I trusted that it was for the correct items. I chatted into their text line, explain what happened and the agent told me I could cancel part of the order and order the washer or I could cancel the entire order and they would place the order for the washer and dryer.

I bought a Lawn mower ride on from Home depot. Paid 2 years warranty and they send me to the brand 5000. They did not care straight up. 1 Year after I have to buy another machine to be able to cut my grass. It's not fair.

On Friday 5 gallons of sealer cost me $111.30 then the next day Saturday they wanted $126.14. $15 price markup overnight is greedy. Then the customer service was of no help. Take your money elsewhere.

An order that I placed in May but still has not been delivered, has an item that is reduced in price currently. I requested a price match for store credit for the difference since I haven't even received the item yet. The rep contacted a supervisor and was told no. Nothing can be done except cancel the order and re-order with the new price. This is ridiculous. Why can't at least a store credit be given for the difference of the price now especially since I have not even received the item?!? This is one way to quickly lose customers, such as myself. My order was for more than $13k and I won't be using Home Depot again for anything. There are so many other places to purchase from that are actually customer friendly stores, which Home Depot is not. The associate gave this message when I asked for the supervisor's name which made the decision. "My name is Kyle and my associate ID is **." He wouldn't provide his supervisor's name.

Just a horrendous experience from the start. Ordered a fridge 6 weeks ago online. Was told it was on its way, and the website even showed a delivery date. The date came and passed with no word. Called in to figure out what was going on, they scheduled another delivery date a week later. This also came and passed with no communication.

Home Depot canceled my order for no reason, customer service was a joke, and the robot was so annoying!!! I am done dealing with an online store like home depot and done with the robot!!!! Will never deal with home depot!!!

This is a bit long, but I’m hoping you please read all of it. I’ve been waiting on the finish of my renovations to post this for the end result. I started a kitchen renovation last October. Worked with a designer from Home Depot. She was difficult from day one, and at times rude. Annoyed at any of my changes. I thought that was the idea of a designer, was to help you get the right fit for your space and needs. Unfortunately, Lowe's could not do the things I needed in their mid line cupboards. Was promised my custom order cabinets from Home Depot for the last week of November. Enio took the week of December 12th off to allow for a couple week delay. Cupboards did not show up.

Will never do business with Home Depot again. Bought a new refrigerator May 30. Delivered June 6. Still sitting in our garage in July, with the broken refrigerator in the kitchen. They didn’t complete the installation on delivery day because there wasn’t a shut off valve on the water line, which we didn’t know was required. We installed a shut off valve ourselves the next day. Called several times about getting the service done. Scheduled two appointments that were simply ignored, with no follow up communication. Was told by the conflict resolution department that we didn’t fill out the online order properly for haul away, which is a lie. We had to place the order online because the sales person told us the cost would be $600 more simply to get the fingerprint resistant finish, which was also a lie. We’ve lived in Atlanta for decades, and we’ve done lots of business with Home Depot, but we’ll never do business with them again!!

I bought a 10ft sun umbrella from Home Depot in April of 2021. First the canopy wore through at the corners. I filed a warranty claim and after much hassle they finally replaced it. Now, in June of 2022 the head piece at the top of the rod broke after a breeze lifted the umbrella up in to the air and onto the ground. I assume this item is rated for outdoors since it is designed to protect from the sun. And I did have it anchored. I have been trying to contact Home Depot warranty department about this but no one is returning my calls or letters. Very disappointed. I'll never buy junk from Home Depot again!!

I hired a contractor to redo my deck. He did a beautiful job. I went to Home Depot to find the stain I wanted and picked up various samples (paid $4.99) each. When I finally made my decision I have the sample to my contractor (I had to go to work) to pick up the stain. He gave them the paint sample. They mixed the wrong base, they made it oil base instead of water based and it changed the color drastically (dark red). It looked horrible! Fortunately the contractor had done 2/4 of the deck and I was able to stop him.

I have experienced the absolute worse customer service in my life. I placed an online order from Home Depot for a GE Washing Machine, order #** on 5/14 and it was delivered and installed by Home Depot’s installation contractors. We did not use the washer for about a week but when we did we discovered water on the floor, upon looking further, I notice a small drip of water coming from the hot and cold water inlets and I also realized that the hoses that were installed were not the stainless steel hoses that was part of the install kit I had paid for. I called customer service and they scheduled a service call to come out and make the corrections.

I called customer Service at Home Depot. They are terrible. I called to request that my interest rate be lowered on my credit card and was turned down. I talked to the supervisor who was rude and female. No one could give me an explanation as to why my credit card interest is higher than my husband's credit card. I pay my card on time and pay extra on my payments. My husband's Home Depot credit card interest is 2% lower than my card. The amount he owes is much higher. Our total income is the same and we pay the same bills. Both of us work and both of us have businesses. Home Depot discriminates against women. I will no longer do business or purchase items from Home Depot. I will encourage other women and men to do the same.

Per local Home Depot store Manager, military discount is no longer apply to regular price items. Military veterans stand up and no longer support this store. It’s a shame that the economy has turn down south and this company is turning their backs to the American Veterans during this hard time.

I received a gift card for Home Depot. I used the card once and then the next time I went to use it there was less money on it than there was last time I used it. Spend 30 min in store afterwards trying to find out what happened. Customer support was able to tell me purchase dates and times, store, register, etc, but was unable to tell me what was purchased on the card. This is such a scam! Home Depot keeps records of all purchases. I know that from returning items previously. The only reason they would not be able to disclose the items purchased is if they had something to hide. I will never accept or buy a Home Depot gift card again.

Upon installation of a brand new GE washing machine, we noticed a leak in 4 days. Water constantly trickled out of the water supply even when the machine was turned off. We reported this issue to Home Depot and they offered no assistance whatsoever. Although they sold, delivered, and installed a defective machine, they wiped their hands clean of this transaction since we identified the problem outside of their 48-hour time window. Now, we need to go to the manufacturer for assistance and a potential repair on a 1-week old washing machine. Home Depot, please be better than this. Stand behind the products you sell, take ownership for faults. You may have saved a buck by not processing this return, but terribly insufficient customer service will cost you in the long run.

This item has not reached the store. Ordered on 5/18, I was promised a 6/7 delivery. The delivery status through the email was then changed to 6/10. No further update was received online. Today, I called to confirm a 6/10 pick up. The courteous person at the call center said that the status of 6/10 had suddenly changed to 6/13 as she logged in. She then called the “resolution center” who “resolved” the issue by repeating the same story. I have a good contractor who is cooling his heels waiting for this. Not to mention it is expensive! I might have ordered elsewhere but watching the item online the Home Depot date of the 7th seemed to be what they were predicting for delivery. BEWARE, Home Depot delivery dates are illusory.

Extremely disrespectful that you lead people to believe they can make a payment onine or by phone. Multiple attempts, fails at the end. You will be hearing from me and this is the last time I try to use your garbage Citibank card.

Home Depot uses third parties for logistics companies and takes no responsibility for damages caused by their vendors. Temco Logistics stole our oven and damaged our refrigerator. HD customer service offered no help.

I purchased a patio set online. Deliver was free so I choose this option, big mistake. The item that was delivered was incomplete and had a different item code. I immediately contacted customer service. They were supposed to schedule a pickup of the delivery and it was recommended that in order to get the item I wanted I would need to place another order and pay for it again. They will not refund my money until the order is picked up. I have now been waiting for over a week to get the items picked up. Called Customer Service again and they cannot tell me when the item will be picked up.

They offered 6 months no interest, handy for a 62 y/o guy with Parkinson's living on Social Security Disability. Charged total of $129 on 1-13-2022. Made 3 phone calls asking for bill, said they'd send but didn't, 3rd time said it "wouldn't get there in time." Bill for payment due 2-18-22 received on 3-23-2022, with balance + $35 late fees and interest. Sent check next day to cover purchase of $129. They continue to send me a bill every month adding interest and fees to interest and fees. Looking into legal rights for the disabled. They have already put it on my credit report! Claim they want to help, but apparently just want to help themselves. Lowe's has hired almost 30K military vets and their stuff is much better quality anyway, and that's where I will shop forever more! I won't shuffle back into a Home Depot.

I live in a large downtown and do not have a car. I therefore paid Home Depot to ship a purchased planter to me. They shipped the wrong item. I asked them to pick it up. They say they will only refund the money when I bring the planter to Home Depot. I paid for it to be shipped because I don’t have a car but they want me to drive it back. Renting a vehicle would cost as much as the refund, and why should I have to provide the shipping I paid for? I can’t reach a person on the phone. A very frustrating experience. Lesson learned: buy online from companies experienced with this mode of sales, like Amazon. Home Depot is structured for suburban clients only.

It's shame how company like Home Depot the bigger is getting the worst customer service they have. It has went down so bad that I spend an hr waiting on service. Neither the manager showed up or the employee. I need a simple part. No one could help. Kept getting send from one department to another with no help. When I try to call the store kept getting left on hold and when I drove to the store there was no customers waiting at customer service to give them a reason to put me on hold for 30 minutes while they have the discussion that was at Southfield home depot. Badddddd. Very.

Home Depot hired a service provider (Stone interiors, LLC) to install quartz countertops in my kitchen. This company is so incompetent that they literally ruined the $3,477.50 product I paid for. In addition, they damaged a $2000 console and refuse to admit liability. I gave them multiple opportunities to correct the work they'd done, but every time someone came out, they just made it worse! They couldn't get the seams right and left adhesive/epoxy all over the place and exposed razor blades in my kitchen that could have injured me or my dog. They sent someone out to try and correct that issue, and he manually sanded certain areas, which altered the actual surface of the material so it's horribly streaked and inconsistent. BUYER BEWARE - DO NOT USE HOME DEPOT for countertops! You will be sorry!

Purchased nearly $300 of tile. Used a merchandise credit for part of it and over $200 in cash. Tried to return $50 to the store. The return was denied. Called the number because they use a service to do their returns and they said that a return is not guaranteed when you use a gift card. I don't care if they gave me back cash or another merchandise credit but either way I should be able to at least return the leftover tile to the store.

If I could give Home Depot 0 stars for the way they managed the delivery of an outdoor storage shed I would. I was treated with disrespect from the moment I ordered the shed, as if I had no idea what I was doing. The first delivery was cancelled because apparently they don't know what they are doing and had ordered the wrong type of truck and the driver refused to load the shed. The second delivery date was cancelled for reasons that elude me. I made a call (the delivery was cancelled via email late the night before the delivery was expected) to inquire and the manager of one store spoke with another and worked it all out for the delivery to happen - however the next day when I called to confirm I was lectured about how that could not possibly happen - speaking with a total of 5 people before finally cancelling the order completely.

We went to Home Depot and their kitchen design “expert” planned our granite countertops.. He made a huge mistake estimating the sq. foot. 2 days before installation we got hit with a 1,300.00 increase!! Horrible communication!

Beware of Home Depot!!! They have become abusive to their customers. I have been a loyal customer since 2006 with a HD credit card and since the 1980s as a cash customer. HD just decreased my credit limit without any notice whatsoever due to “inactivity.” Yes, inactivity – COVID took care of most “activity” for me and for much of our country. Lockdowns and restrictions prevented a lot of “activity” from happening. Especially for people who lost their income during that time. Our government allowed tenants to not pay rent, excused student loans, provided unemployment benefits for people and gave out stimulus checks. But HD doesn’t care a whit about lack of “activity” due to those circumstances. Some automaton simply decreased my credit limit, which now has negatively impacted my pristine credit score.

I bought a Frigidaire range from Home Depot on May 2. It is defective, and the oven doesn't shut off. Although I tested it right away, I did not learn about this problem within 48 hours. It was maybe 60 hours. Frigidaire policy is that after 48 hours, it is a repair not a replace or refund. Home Depot is well aware of this policy, and has no means to repair or service appliances, not here, and not anywhere near here. They were rude, incompetent and condescending. They have twice accused me of lying about whether I reported the defect to Frigidaire. I tried to give them the confirmation number of that report and they didn't want it. Why? Because they don't care.

Resolved on 5/14 and to make a long story short, Home Depot made it right. The issue here is that although you purchase from 1 company there are 3 parties involved. The vendor (in this case Samsung) who has horrible customer service and an outsourced delivery team. Home Depot is the orchestrator and seems to have little control or influence on the other 2. Overall I think Home Depot did everything they could to try and make this right.

Our washer and dryer were supposed to be delivered last week. They came, stayed for 1 minute and said we needed a plumber to replace a pipe. We had a plumber come out and was told that wasn’t necessary. We rescheduled delivery for today. They install, don’t take our old appliances. Instead they leave them in the middle of our driveway and say they’ll be back later to get them. They are still sitting in our driveway at this time… Went to use the dryer for the first time and it’s damaged/broken and unusable.

I bought a 700 dryer from Home Depot in Waltham. They delivered it damaged and I couldn’t get it returned because it was over the 48 hours by the time I got in touch with someone. Very nasty over the phone. When I finally got in touch with someone it took GE to come out and fix it 3 months. They wouldn’t refund or replace dryer so I actually lost 700 dollars. I put in a complaint and nothing was ever done. The store shouldn’t be in Business.

I ordered a Husky 61in Rolling Tool Chest and Upper cabinet and NSD only delivered the Upper Cabinet. I immediately tried to contact NSD hoping the delivery guys forgot another box without success. I then spent 3 hours trying to reach a person to assist me. NSD and Home Depot customer service directed me to track my order and stating it was delivered. They ASSUME that everything is fine and once it shows delivered they are done.

I ordered a blower, lawn mower, and weed trimmer. The lawn mower was the first purchase. I was supposed to receive the lawn mower and trimmer by May 5th. The leaf blower before May 6th. I made the order Saturday April 30 for the lawn mower and weed trimmer. The blower order was two days later on Monday. I received notice that the blower was shipped within a day! I looked at the other two items still in process status not moving. Those items I needed before Friday as stated online.

Home Depot Credit card charged me $230.96 on a $1848.00 balance on 27 April 22. I am a senior and a Vietnam Veteran. Home Depot offer a military discount which is good, but I guess you lose it all with the interest charges. My min payment is $50.00 and with that kind of interest I will be paying that until I die. They do not even rate one star.

If I could give zero stars I would. This establishment in general is a disgrace. Nothing but rude unhelpful people. Store is dirty/cluttered. They are a bunch of Crooks. Their appliances are never in working order when purchased and they charge you for protection plan/warranty then claim it was never purchased. You call or contact the customer care, corporate headquarters and Nothing but lies, headaches and make you wastes hours of your time trying to solve the issues. Will not do business with them again.

I would like to return materials left over after my project done. But they said I can't because I have returned lots of things before. I'm a contractor and buy materials every single day. How can I keep all receipts and find it for any small stuff after project done. That's not possible. Only reason why I go to Home Depot is it's easier for return but not now. Lowe's is even better now. They even give me 5% discount and no issue for return. It's really annoying.

While Home Depot does a have a Military Discount program it's become a real issue to utilize, Store associates are not allowed to give it at checkout and insist a customer uses the app on their phone. I don't have the app on my phone as I seldom carry a phone with me, I am not attached to it by an umbilical cord, showing my ID in the store should be sufficient, 3 weeks ago 03/23/2022 I had to go to customer service where she said no problem and said they still honored it at the checkout, Contacted Corp. Office who stated if there was a problem not utilizing the app to contact the Store Manager.

NEVER AGAIN will we shop at HOME DEPOT! Purchased a 2400.00 John Deere tractor mower from the Bellingham, MA location. Upon delivery, we noticed it had an E33 code. Reached out to the store and the manager said he will set up for a pick up and either fix it or find us another at a different store. Waited 3 days and finally WE called them. We were told that it does have the code, BUT it is running fine. We can either take it, or wait 6 weeks for a repair?! We asked for a refund and they credited our card for the mower only, NOT the 6.25% tax. Had to make numerous calls and place many emails before this was finally done.

We have now ordered two major appliances. Two weeks ago a dishwasher replacement. The gentlemen came and worked very quickly, too quickly, to install the new dishwasher. I tried to keep an eye on things but it was many days later that I discovered they crossed the hoses so that the spray hose in the sink could not work properly because they got the drainage hoses from the dishwasher all mixed up. It is taking weeks to get this fixed. And still not fixed. This is a sad display of installation “Get it done quick“ attitude. Too quick, no testing and verification, and an attitude of, “let’s get out of here as fast as we can!” Absolutely do not have Home Depot install your appliance.

My new microwave was delivered and installed today. It was a horrible experience! The worst experience I have ever had. It is hard to believe I had to pay them for their poor skills and performance! Let’s start with the lack of professionalism. One of the men on the team had more than half of his rear end hanging out. I don’t care to see his RED underwear and more than half of his butt. All three were inconsiderate and rude. I had to get in my vehicle and lead them to my home. They were in a huge hurry, made a nasty mess, and slammed and banged around for the entire time they were in my home. They didn’t check to see if the microwave was functional.

On 3/15 I placed and paid for an order in the Murrells Inlet, SC store for chain link fencing supplies. I was told delivery would be 3/21. At 7:30pm on 3/20 I received a call informing me that all items I ordered were not available. When I placed the order, all items were in stock. The conversation lasted until 7:56 at which time the Home Depot employee hung up on me, the store closed at 8:00. This morning at 6:00, 3/21, I made numerous attempts to check availability on the products at another Home Depot, not available there either. The items were shown as available for both stores when I checked on HomeDepot.com. I had arranged for a local business to install the fence today, 3/21. My Home Depot card has been cut and thrown away, they’ll get no more of my business.

I can never find what the item description is for a particular charge. I thought it might be user error so I searched and searched the website, then had to move onto chat. After no - luck, chat, I called to find out where I can find the information, so after an hour of scouring the website futilely, then help and support chat (only a terribly programmed bot with limited capability, so no luck there) I finally called. I've worked in tech for 15+ years and this is the most egregiously deliberately designed, "wear them down so they just hang up" (this is a thing) system I've ever encountered.

Example of poor quality. I bought a floor lamp at Home Depot Woodside NY. After only a few days the bottom started crumbling. I got the awful result, in fact the crumbled pebbles are also scratching the floor! Most of the stuff they sell is extremely low quality.

On Wednesday (3/16) I found some items on their site that I wanted, and they promised delivery by Friday 3/18. I placed the order, on Friday, I checked the status of the order, their site still said I could expect it today. However, when I checked the UPS tracking numbers provided, it said they had printed the label, but UPS didn't have the packages yet. So how is it possible that it could be that they would arrive today. I called the number provided on my order, and was told by a representative there that it was because my payment hadn't gone through (total lie). That conversation ended, and I decided to go another route (if the rep is already lying to you, you won't get anywhere with them). So, I went through their chat system on the website. That person said he could not cancel it because the system told them it was already shipped, even though it obviously hasn't (according to UPS).

Ordered a GE front load washer with a 5yr purchased warranty scheduled for delivery today, it was supposed to arrive between 9-1pm but never arrived so I called only to hear that the delivery truck made it to my address to find an empty lot which I immediately knew that it was not true because when you pull up my address on Google maps it does show that the lot looks empty but that is because google has not updated the map yet and if he really came out here, my house would have been very easy to find, instead the driver just lied and made excuses and pushed my delivery back a full 5 days like my time has no value, I took the day off for this and they totally screwed me.

I ordered a bathroom vanity online and opened a home depot credit card to get the discount on my purchase. The box delivered to me had multiple holes in it and pieces of the vanity were falling out, visibly broken. It was also the wrong color. I hauled it back to the store to return, expecting to exchange it for the SAME VANITY (correct color, not damaged). They told me I could get a new one, but it would NOT be an even swap. It would be $75 more since I had 'already used' the coupon for opening an account. The manager was rude and told me no exceptions.

We recently purchased a large shower enclosure online from Home Depot. We had to resort to online shopping as none were in stock. The delivery process was terrible. Item was ordered on Dec. 20. Today is March 4th. The updates kept telling us 4 more days, 4 more days. When it arrived in Edmonton we were not given a delivery date. Somehow, without us knowing it was delivered on the 1st of March and we did not find out about it until March 3rd. It sat out on the walkway up to our house for 2 or 3 days!!! We still did not get any notification that it had been delivered. I had called the delivery company Day and Ross on the 28th of February and again on March 1st. No delivery date.

I presented the original receipt and item to customer service. The inexperienced & arrogant rep. said, "It's NOT on the receipt OR the Credit Card". (She NEVER even read the receipt or UPC code on item to be returned. Only scanned bar code on receipt.) She attempted to dismiss return transaction entirely. I confronted her and pointed out the item IS on receipt and product codes DO match. And ONLY then I received a refund. There are some good customer service reps and some that need to be AVOIDED and REMOVED completely. Beware who you're dealing with and always have your original receipt or you may be dismissed and NOT get your refund on the Credit Card. And don't let them issue you a "STORE CREDIT". You eventually will be BANNED from a returning item w/out a receipt. What a way to start off the day. POOR! In addition, she didn't want give me back my original receipt. WOW!

The Utah locations enable fraudulent activities and unethical contractors over their paying customers. They allow their contractors to lie and leave Home Depot Customer customers with poor workmanship. I am so disappointed in Home Depot. I contracted with them to have a fence installed because I trusted Home depot would deliver quality and great service to find out that they do not stand by their work and that they allow their contractors to take advantage of their customers. They also will have a credit limit on a home depot card increased without the customer's approval so that they can pay the contractors. If you're in Utah beware and if Haven Yards is the contractor sent to your house be warned that they too are unethical and will leave the job unfinished and your property a mess.

There are a lot of Supervisors that are very bad at their jobs, but Correna takes the cake. Upon calling and explaining (for the 8th time today) the issues that we have been having with a couple departments, Correna not willing to even attempt to look into the matters. This was one of the poorest examples of Home Depot's ongoing issue of massive incompetence. It's a shame to still even consider shopping here.

I have purchased many products from The Home Depot. Most of them I had to return for manufacturer (faulty materials). I no longer have a Home Depot credit card (and yes they do offer bogus discounts and credit card offers).

I purchased apt. size washer and dryer at the Biddeford Maine Home Depot. OMG!!, IT HAS BEEN NOTHING SHORT OF A NIGHTMARE. I PAID 1,163.36. DELIVERY WAS THROUGH UPS. NO SITE TO STORE DELIVERY. ON February 11, 2022, I was at work when UPS delivered the Dryer, but for an unexplained reason would not leave the Washer. When I returned home much to my dismay, not only was the washer not there but the Dryer was dented in about 6 places and sounded like a garbage disposal when I turned it on.

South Common Edmonton Home Depot. Relatively small project order, lumber, boards, countertop. Supposed to arrive before end of Dec., no show no call. Very hard to get answers where is the order. Shows up damaged Jan 7. Re-order supposed to arrive by Jan 12. Since that date spoke with 3 different managers. First one who placed the order (Raj) promises callback. I call him repeatedly because he doesn't call back. Gave up on him. Spoke with another manager (forgot name) who promises to find out where it is... again a promise of a callback and no callback. Call again last week, speak with another "manager" (Melissa) who again promises to call back with an answer and, no surprise... no callback.

I ordered a black stainless steel dishwasher on 12/19, my expected delivery date was 12/28 and it did indeed come on 12/28. We’re in the middle of a rehab so when the men delivered it they asked me where I wanted it, I showed them where they placed it, and then I signed for it. My husband came home 2 days later to open it and put it in and we noticed on the right side it was damaged. Thankfully I called within the 48 hour period. The lady at Home Depot customer service was super nice and helpful. She put the reorder in and our delivery date was scheduled for 1/7. Well January 7th came and I received no call or email so I called, I was told that in the system it does show I’m suppose to get a delivery but the warehouse didn’t load the dishwasher and now our new date is 1/15.

If ordering online for delivery they have never delivered at the advertised date during the order. I have order 3 - 4 times and every time the shipment is delayed for one reason or another. This delay affects my customers and affects my business reputation.

I've been a loyal Home Depot customer for years until I had to go to Lowe's to get a plumbing fitting that Home Depot didn't carry. While at Lowe's I saw the price for a 10' 3" schedule 30 pipe was $15. A week earlier I purchased 5- 10' 3" schedule 30 pipe at Home Depot for $37 each pipe! Needless to say, I'm pissed and feel like Home Depot is price gouging.

I gave this a 5 star review because it's a 5 star on abuse towards a paying customer, 5 stars in negligence, 5 stars in zero accountability and 5 stars in lack of transparency. I ordered a double basin farm house sink on HomeDepot.ca and it was supposed to arrive over a month ago. It broke and I didn't get a call from them to say what had happened. After I called 5 times an associate at the store where I was supposed to pick it up (Home Depot Ancaster) read me the notes in the file. Someone from HD had written that UPS had to pay for the sink and order a new one, which no one did. I went on to order it and when then head office reordered one as well, and then I got an email saying one of the orders had been cancelled.

Do not open a credit with Home Depot. They offer you a promotion and ignore the term. I was offered a 24 month interest free on an approximately 3,000 purchase in 2020 and they began charging interest 6 months later. Now I’m currently battling with the credit card to reimburse me for those interests charged illegally and they have taken me for a spin. Today I spoke to a so-called manager whom told me that’s it’s entirely my fault for not bringing the matter to them sooner.

I had picked up the “obvious previous purchased” paint the paint dept had shaken up for me. I went to purchase a couple of items at self checkout. And right off the bat the employee monitoring self checkout started by insisting I pay for All Items! I ignored her at first then she would not stop what became harassment. I informed her to look at the paint cans (obviously purchased before). She would not stop insisting I pay for everything! I requested the store manager she ignored my request. Another employee stepped in and reached out to the store manager.. Mind you the whole time the self checkout employee would not stop harassing me. I was so irritated I asked her to shut up and leave me alone. I will ask the store man to check my integrity vie receipt. She keep harassing me (I did not know she was responsible for the store security).

I’ve never left a negative review before, but am really frustrated at the lack of customer support. I ordered a vanity from Home Depot and Innovel Solutions was the delivery company. They tried calling a couple hours before drop off, but I work at a prison where we cannot bring phones into the facility. I thought they would just drop it off. They left me a message saying the house looked vacant so they didn’t leave it. It was, I am remodeling it. I called them and they spoke to me about redelivery. I asked how late they deliver, they said to 9. I get off work at 3:30, so that would leave plenty of time for them to redeliver. They said they will redeliver it during that time frame. I waited a week without any contact. Contacted the 24/7 Home Depot text support and explained the situation. After a few questions about what assistance I required, I received no response.

I ordered a snowblower on Dec 31 and the expected date of delivery to my home was expected on Jan 08. The shipping graph has not moved since first ordering and now the expected date has changed to Jan 13 and is now curbside pickup. WTH? How long does it take to ship from Ontario? I live on Vancouver Island and tracking shows it is still in Mississauga. No more online ordering from Home Depot for me.

Had a horrendous experience after buying the Maytag dryer. One would think the installation of dryer would be simple & quick, but the installation crew who came to my home to install the dryer did something silly/dumb. The way they plugged in the dryer blew off the breaker in my basement. Then my long painful process to have it fixed started, this is for absolutely no fault of mine. I made hundred calls to Home Depot who said they were not responsible for the appliance after delivery & transferred me to Whirlpool. I was shunted between the 2 parties many times, finally got someone from local Whirlpool support to take a look.

Ordered a dryer on November 5 and still have not received it. First, we were told it didn't arrive at the warehouse - this was understandable because of supply chain issues. Second, we were told they couldn't find it when they were loading the trucks. Third delivery date, driver called in sick. Fourth delivery date, no show and we're not exactly sure why. Fifth delivery date, they called and said they would be at the house in 30 minutes or less. Over an hour later, no delivery and they said the paperwork got mixed up and we weren't on their route so they would not be delivering to us. Have not been able to get an estimated 6th delivery date as they say they cannot find the dryer and are having to request another unit.

Placed order online for washer, dryer, upright freezer, 2 pedestals and all needed installation items. Total $3,100.00+. Received automated email on 12/20 to say that order would be delivered on 12/27. Received a call on 12/23 to say that one pedestal was broken upon arrival, but that everything else would still be delivered on the 27th. Received an automated text on 12/26 that gave a delivery window of 9:30 to 1:30 on 12/27. I used text option on 12/27 at 2pm to see where the order was. Was told that there was issue with the driver and order would not be delivered until 01/04. I immediately called and spoke to someone who told me that the delivery would still happen and that I would receive a call 30 mins prior. I received an automated email on 12/27 at 3pm that the order had been delivered.

Horrible website for ordering. I needed Qty. 2 4x8 plywood sheets delivered. I added a sheet and selected delivery and then added a second sheet to the same order. The initial sheet was delivered but the other required pickup. After calling Home Depot they said I had to specify delivery for each item separately. So I ended up paying $120+ for a single sheet of 1/4in plywood that costs $30. This from a store that was breached a year or two ago. Nice going Home Depot. Merry Christmas to you too.

Screwed by Home Depot again. This is the worst big box store we have ever dealt with. Ordered a 9' prelit Christmas tree on 11/9 and it said it was in stock and we should receive it by 11/23 - 11/26. Those dates pass and we call. They tell us it is stuck on a cargo ship. On 12/11 I get an email from Paypal stating that the transaction has been made by Home Depot. I look today at the status of the order and it says it was CANCELLED. I called and they said there was a problem with our payment from Paypal. Then why did it go through (I have email proof from Paypal). I asked if this occurred why wouldn't HD contact us. She said they did on 12/11. I checked my trash, spam, inbox, Paypal folder, HD folder, NOTHING!!! Had they contacted us we could have gotten our Christmas tree before Christmas. Now we do not have a tree and have family coming over. Thanks for screwing us again HD!!!

I fix and flip properties. With that I visited Home Depot at Sandy Springs, GA location with a huge list of plumbing supplies I needed, as my plumber was unable to pick up, I was lost with the list of supplies. However, Norwood and Israel ** are game-changer in customer service. Both times I visited the care and support provided by Norwood and Israel are above expectation. An experience like this will keep me committed as a loyal customer to Home Depot forever.

I recently ordered a dishwasher from homedepot.com. The dishwasher took a month to arrive, then the truck was late. I finally got the dishwasher on Nov 29. We work so we didn't install until Dec 4, Saturday. We removed the wrapping and the pallet from the bottom of the dishwasher and noticed the metal bars that support the feet were bent. Then we could not put the trim on the side because the metal was separated. Then we noticed a crease in the trim line at the bottom of the door. We called and reported the dent, and the person said, "Go ahead and install it and we will use it until the service person could arrive." I got a service person email notice to arrive on 12/6. I stayed home waiting for 4 hours - no show, no call. Finally got in touch with someone who said, "No you have no appt." He booked a new service appt for 12/9. He came out, tried adjusting the feet. What a waste of time.

To: Home Depot Services

I signed up for Home Depot card at Bridgewater NJ Home Depot and was promised that I will get $100 for signing up for this new Home Depot credit card. I signed up in May 2021 and still didn’t get anything from Home Depot.

I will NEVER visit a Home Depot store again, and will do my best to ensure that anyone that I am associated with, patronizes Home Depot. I ordered a washing machine from you, never imagining that I would be in Home Depot/LG Hell. A vicious circle that was created so home depot and LG together can hold on to a consumers money, and Just play games with them.

We ordered Refrigerator on 6/17/2021. First delivery, they never show up waiting for it all day at home. And they supposed to bring back my refrigerator back from the truck they took it but delivery guy went downstairs to bring it but they never come back and left. That frustration we had was unspeakable. 2nd delivery was set up 7/2/2021, they bright damaged one and could not open the door. 3rd delivery was set up 7/31/2021, never showed up again. Anyhow on and on 6 delivery set up and finally 9/20 they came with all scratched door and said they can change but new delivery will be another a month. I just want get off from this stress we had over 3 months and whole summer is gone.

Do not skip this review. IT WILL SAVE you from these vultures. The experience I have been continuing to deal with at Home Depot is nothing short of bait and switch, awful tactics meant to literally steal money and deliver the poorest quality possible. My husband and I began our journey to Home Depot by reading some reviews of available doors and thinking that we would check out Home Depot considering it to be a reliable name. We were wrong. The salesperson at the Home Depot, Bricktown store on Staten Island, Nicholas, showed us some very expensive options, then gave every reassurance that we would not face the debacles we read about regarding their preferred brand, feather creek. That was a lie.

Made me wait all afternoon and didn’t show up plus didn’t call 30 minutes before But said they did. Reschedule for the day before Thanksgiving which is not acceptable since it a stove. Cancel order. Went to Lowe’s and got them delivered on the 18th.

Initially, I was told Simonton soundproof 96" French glass doors were available to go with the Simonton Sound and Security windows I was purchasing. After the in-home sales consultation, a deposit, and a couple more visits for measuring, it turned out they weren't available after all, and I would need to settle for Milgard doors that weren't soundproof rated (nice looking doors though). This promise-the-world tactic happened 2 more times when I was also informed a frosted soundproof bathroom window and a frosted transom window in the required sizes were not offered either. I understand you can't always get what you want, but Home Depot's sales team should get their facts straight before you contract with them.

For the last 4-6 months we have been building a house. We've ordered all the windows and doors from Home Depot. They give us lead times that are not met. When we are in store and they tell us they will call us with an update or for any other reason, they do not call. The only way to get any kind of service is to drive to the store and get in the face of someone, only no one there seems to know how to get real information. Most of the time associates cannot operate their computers. For instance, recently a six window order arrived at the store with one of the windows broken. It took me three phone calls and one trip to Home Depot in Cedartown Ga. to get them to reorder the broken window. It seems that would be an automatic thing to do, but it didn't happen.

I ordered a grill and other items from Home Depot and EACH time I was sent the wrong order... When I ask to get the grill exchanged, I was told I could NOT get an exchange. I had to schedule someone to pick up the wrong grill (which takes about a week), wait to get my money back in 3-5 business days (after they pick up the grill) before I can reorder the grill that I initially ordered. So once I get my money back, I am taking another risk at Home Depot sending me the wrong item again. Beware. Order from Amazon and Lowe's only!!!

After shopping for over an hour, I had an emergency phone call and needed to run outside and asked the girl at the register to watch my cart, and she said yes. I returned three minutes later, and my cart was gone, so I asked the girl who was playing on her phone what happened, and she said she didn't know, said check customer service. I went to customer service and saw my cart, so I told the lady on the phone, "Hey, that's my cart. I've been looking for it." She looked at me and heard everything I said, but she was on the phone, so she didn't respond. I grabbed my cart and went down an aisle to continue shopping.

I bought a palette of laminate totaling to roughly 2100 lbs, more than half of them are damaged. I set up a return which was set up by Home Depot for NSD to come get. The driver showed up in a freight truck and said he couldn't pick it up and would call or text to come back later that day. The driver never contacted me nor has he come back in the last week. I have contacted Home Depot every day trying to set up a pick up to return this palette. I have tried speaking to different representatives and a supervisor who have all given me different answers depending on who I speak to. I just need to retun this damaged palette of laminate so I can purchase different flooring.

This was a very bad experience as a broken window was installed and I was told even before installation that it will be fixed. I contacted the Home Depot representative and let him know that there's a broken window that came in delivery but I stop getting emails from the representative. I left for work and broken window was installed plus broken round trim was never installed on one of the windows. Also, home depot representative said windows will be sealed with foam but none of the windows are sealed. They just installed windows and used caulk to close cover the gap. I texted home depot headquarters and they said yes windows should be sealed with foam. I would never do business with home depot ever again. Please be careful!

I ordered online from Home Depot a Veradek Lane Bowl 32 inches. I ordered to my house because I have had trouble with Home Depot online orders picking up at store in the past. It came damaged. Scrapes on the side and gash in the rim. Too noticeable to ignore. There was not one piece of packing paper or bubble wrap or peanuts in the box. I am not surprised at all that it was damaged. I have pictures.

Delivery scheduled between 3 and 7. No one came and no one called. We called but no one able to help. Next day said they were sorry they missed us, as if we were not there. Wanted to reschedule for following week. Unexceptional and no one could help. Not at all concerned about my wasted time. Canceled order and will never shop there again.

For a project I rent a dumper trailer from Langley 200 street Home Depot, light contactor wasn’t working very bad condition (picture available), employee pleated with it start working, it was two days rental contract to move some gravels, next morning with a load of gravels light was not working it was raining very poor visibility, four workers waiting for me, half an hour tried but lights not working, project canceled, returned the trailer to Home Depot and asked for refund, few calls back and forth and finally a liar manager told me he checked the equipment himself and it was nothing wrong with it, he was a liar. I have a epicure of bad contactor, and at the time I returned it it was not working. A rental department employee gave me a number to call for complaint, bad service, ripoff store, liar manager.

I received the GE Washer yesterday 10.20.21 and it did not even make it through one wash cycle, it did not stop spinning and I unplugged it completely and the Lid was locked, it took me over an hour to get my cloth out. Taking about a piece of ** they sell, that's all they sell is **. I guarantee I never buy from those CROOKS again, they can keep their **.

After having spent over $20,000 on a home remodel project, I returned a Milwaukee cordless drill Pack. Retail price $129.00, other items were purchased in this order, total $133.88. I used a $31.30 store credit I had. Total charge $102.51, I also receive 10% off because I am retired military. I tried to return the drill today, in box, never opened, with receipt. I was denied because I used the store credit to pay for $31.30 of the $133.88, the remainder, $102.51 on my Visa card. Store personnel and store manager were perplexed, a 3rd party vendor HD uses rejected my return based on the fact I used part of a store credit. I called the 3rd party vendor and told to file a dispute. Called HD main customer service and basically told I own a drill I don't want even though I have the receipt!!!!

Home Depot advertised opening a credit card with them and receive $25.00 back on first purchase. Do not fall for this scam! I opened the account then tried to get what was promised. In the store at customer service I was told they couldn't do it and when I get my first statement to call and they would credit it to my account. So when my first statement came I called and ask for my $25.00 credit to be applied. I was told they couldn't do it. After about 15 minutes of being transferred and repeatedly being given the run around, I just ask them to close my account. I felt very betrayed because a major company like Home Depot should honor what they advertise!

I had an absolutely terrible experience. I ordered a refrigerator on September 9th with a scheduled delivery set for October 1st due to waiting on a restocked inventory. Oct 1st arrives and my delivery window of 4-8 pm has passed. Customer service claims it will be delivered Saturday 10/2 between 8 am-12 pm. Once again, no delivery. I was then told 4-8 pm and still nothing. Customer service told me I'd have to wait until Monday to figure out next steps. I refused to wait and went to the store I placed the order and requested an immediate refund which they stated would take 3-5 business days to go back on my card, despite asking for it in cash.

I bought one of their kitchen faucets 2 weeks ago for installation at a customer's house. The faucet is 100% plastic and it looks like it was 3D printed. Immediately after installation it started leaking from the hub (probably 100% plastic cartridge). I exchanged it at the store and the 2nd one started leaking 2 days later. Now when I am looking at order, it says (unbranded -no brand, no manufacturer listed). How can one of the biggest retailer in USA sell stuff like that???? I called customer service - corporate, but they don't reimburse businesses for labor, on defective items. He tried to explain that "no company does that", but I had to explain him that all major plumbing suppliers and major brands DO reimburse companies for labor when THEIR product is defective! So much about me shopping from Home Depot! This is unacceptable!

I am totally upset over the delivery service I received today. I waited over a month to receive my refrigerator delivery. When the delivery men came to my door, they stated that the door needed to be removed. I quickly called the maintenance department to come take the door off. The maintenance men was on their way. The delivery men did not even wait 5 minutes, and said they had to go. My delivery was in the time frame from 7 am - 11 am. It was only 9:00am - they could have waited 5 minutes in which that was the same time it took for maintenance to arrive to remove the door. I need to be compensated for my inconvenience. Not only did I take off from work, but I have been waiting patiently for over a month for my refrigerator to be delivered. The customer service I received today was horrible and unnecessary. Something needs to be done about this.

Each HOME DEPOT uses different installers. Usually the companies they hire sub-contract the installation. It's a dice toss. We didn't get 5 star installers. The rating now reflects how Certified Floor Installers, the company HD hired, has handle the repairs. We had 2 of CFI experts review the shoddy work and both agreed that repairs are required. Yet nothing is being done. Updates will be provide.

If you make a purchase at Home Depot and need to make a return, make sure you don't lose your receipt. Home Depot no longer offers a Store Credit without a receipt. You need either the original receipt or the credit card used at time of transaction. If it was a cash purchase and no receipt, you are out of luck.

Purchased a $4900 closet install on April 5 2021. Install done June 7 2021 with minor issues. As of October 6 2021 we have called and emailed dozens of times with no responses or just the same “Your pieces will be in at the end of the month”. Filed a complaint with the BBB and finally got a call but no one knows where the parts are or when they can get them or the best not even sure what is ordered. I would avoid this company for any and all installs. The charge has been on my charge account since April and accumulated $530 in deferred interest. The company takes your money and then forgets all about you.

Order ID #**. I ordered a 15 cu ft refrigerator to be delivered to the second floor of my house and paid $25 to haul away the one that’s there to the first floor which was 20.2 cu feet. The delivery arrived on 9/17. The driver went to the second floor, took the dimension of the refrigerator to be hauled to the first floor, then went down and measured the iron entrance gate. No reason why he measured the gate b/c the 20.2 cu ft refrigerator was not going out the gate. The driver called his manager on the phone and they spoke for about seven minutes. The manager then spoke to me and asked me to remove the gate. I explained to her that the refrigerator was not going out the gate. She then spoke to the driver in Spanish and he left without delivering the appliance. To date I have not received a call from Home Depot and do not know why my appliance was not delivered.

Home Depot delivered dishwasher as promised, but could not install and said we needed a plumber. Given this is second DW replacement in 20 years we assumed installation was simple. Delivery prep did not cover the issue preventing installation (copper water pipe). Delivery people said the installation charge would be removed - it wasn't. They also promised to pick up old dishwasher in three weeks. They didn't show up. Called Home Depot to find out why, got rerouted between delivery people (clearly a sub-contractor) and HD. Finally reached HD and found out the pick up was rescheduled without notifying us. If not, I'll be dropping off old dishwasher in Home Depot parking lot. Very dissatisfied with Home Depot Service.

I was shopping at store 683 in San Bernardino. The manager by the name of Richard walked up to me and accused me of trying to steal something that I was paying for. However I told him I didn't like the way he was treating me and talking to me. He told me I could leave the store if I didn't feel if I didn't like the way he treat me! Very rude and unprofessional.

Was overall very disappointed with Home Depot. I spent $5k upfront for a custom closet and was told it would be done in 3-5 weeks. First, there was a delay in the measurement. Ok, I understand, it's covid, fine. 5 weeks pass, and I hear nothing. Instead, I get berated for calling about it all. I should be more understanding. Another few weeks pass, and I file a complaint with BBB. Suddenly, they care and they contact me saying they will do their best and will potentially offer some sort of compensation.

I ordered a wheelbarrow and they delivered the wrong one. They refused to bring me the right one. My guess is they don’t have it and didn’t want to lose the money. I was hung up on multiple times when I tried calling. Chatted with customer service and they stopped responding. Why is it ok to treat people this way? Two days later they picked it up. Now a week later I cannot get a refund. They literally stole a hundred dollars from me.

Whirlpool washer almost two years old. 8th service call. When ad the warranty they do not explain. None of the first year under Whirlpool count. This is their sixth call under them. Fourth time for the same problem. Will have to have fifth time for same problem. Then they will send someone to see it. Never within three days as stated when sold. Never purchase their warranty or Whirlpool again.

I spent $6,295 on a Tuff Shed and the CLERK filled out their rebate form for me, July 7th, 2021. This would have been $692 that also would have eventually been spent at Home Depot, too. Of course, after several months and a few calls, no rebate, my purchase is on their excluded list (thousand of items, not kidding). My account there is getting closed, I can easily drive right past them and go to Menards or Lowe's where you don't get a sense of being made a fool of. I could have bought a shed at either of their competitors, now I wish I did.

We purchased a washing machine, dryer and refrigerator in June 2021. Washer/dryer were to be delivered 8/31. Dryer not on truck. Told wait 24 to 48 hrs. Then told that again. Then again. It is now September 18th. We were told manufacturer was drop shipping new washer since other one lost and then told it would be delivered today on 9/18. They said the washer and fridge would be on two different trucks but both delivered between 10 and 2. The refrigerator was delivered today around 11:30 am. No washer so my husband called. They said they would call back.

I bought $2000+ of paint and rented a paint sprayer, going in a week early to ask associate how it worked and how to clean it before return. He showed me 2 filters I needed to clean and then run water through it to flush out paint. I did exactly as he instructed. When I returned it, 2 associates were at door and when I was 25-30 ft away, started chuckling that this was the dirtiest sprayer ever returned. I shared, I had done exactly as instructed and what else I could do, neither would answer my question. Instead was told that will be $100 cleaning fee. I felt they conspired to charge that fee before I even got in door! I will move all my home improvement business to Lowe's.

This store is known as "Home Creepo" to many. You can wander around for days trying to find something and then when you get to the right bin, often don't have the thing you were looking for. Go to the website to find the exact bin, and the information is wrong. Ordered backsplashes online. Picked up to find out the ones I ordered were on top, ones I didn't were concealed within package. They sent me to another location where they said my choice was available. I got there and they did not. The second store said no one had called them to verify even though the first location promised me they had. OK. So those are initial experiences.

Will never buy at Home Depot again until they stop using TEMCO for their delivery. I’ll never recommend a friend to use their service. Temco is a ** company. Home Depot deserves more. They don’t have good worker and their customer service are very bad.

Purchased 72 inch vanity with delivery and room of choice. Courier-Fast Mile refused to bring vanity indoors claiming it was too heavy. Called 800 Hd and after being on hold for an hour they advised the store would send over associates to bring vanity into house. Vanity arrived and Tom-store mgr Albermarle rd Charlotte refused to send associates to bring vanity indoors. It was then my problem to find someone to bring the vanity into my house. Buyer Beware. Will never make another large purchase with Home Depot. Store Manager and customer service blamed each other for the issue. Bottom line. Store Manager was very dishonest as was the company charging me for inside room of choice and declining to perform the delivery. Since purchased garden tub with Lowe’s and had zero issues.

I spend a sizable amount of money at Home Depot Annually. The store usually carries the majority of what I need but if it wasn’t in stock I would usually have it shipped to store since I’m in there 1 to 2 times a week minimum anyway. I started having problems with this method because the associates were too lazy to actually look for the products and would ask me to come back at a later date to pick it up because I couldn’t find it so I Decided to start having things shipped to my home they didn’t have in stock but this led to a $27 order not making it to my house and me having to spend hours arguing with Home Depot about a refund.

Bought a Frigidaire appliance at the Riverview Home Depot in July 2021. Bad out of Box. It is September and still does not work. Home Depot told me 3 days after delivery they could not help me. Refused to take it back for a exchange and contact manufacturer. Frigidaire has been out twice. Cant fix it has been not fixed it and refuses to replace it, Dont buy from home depot. If you have a problem you are on your own,.

DANGER DANGER!! Do not buy Home Depot gift cards!! My son bought me one for my Birthday and when I was going to use it in the store it did not Work. The lady watched as I took off the security sticker on the back so she could scan it and couple of numbers came off. She told me they had this problem and there is nothing they can do. You have to get the person who gave you the gift card and try to take it back where you bought it. I demanded to talk to the Supervisor. She said there is nothing they can do. I even called corporate customer service and they told me the same thing. You are probably out the money if you don't have the receipt. They didn't real care that this is an on going problem with gift cards. "Probably a bad patch" he said. I'm am so mad I will never go back to Home Depot!!!!

I want to report Home Depot representative's bad attitude for the customer. I have ordered the items on 7/27. When I ordered them, home depot provided the expected delivery date which was 8/5. After 8/5 I haven't received any email or call from home depot store, so I called them more than 10 times to check the status of my order. The representatives provided the information that where my items were. They said the vendor shipped my items to carrier and last Monday when I called to homedepot.com, they said carrier started my items to home depot store. Today when I called home depot to check the status of my order, they said they didn't have my items and they cancelled my order without asking me.

If I could give Home Depot zero stars, I would. I ordered a dishwasher including delivery and installation. After 3 months of the installation company cancelling and rescheduling the install, when they finally came to install they unboxed the dishwasher (that had been left boxed in my kitchen for 2 months after they delivered it but couldn’t install it because they didn’t have the right hose) it was dented and they refused to do anything about it because it had passed the 48 hour post delivery period. If they had delivered and installed the dishwasher on schedule the dent would have been noted at that point.

I made an appointment at HD for my Kitchen at 90th street and Shea Blvd. store in Scottsdale AZ. After asking me questions what I need (**) salesman I told him that I need to purchase the cabinets and have my own installer. After he found out I will not go with their installer he told me I need to pay $129 to HD to send someone to measure my kitchen for him to draw the cabinets or my installer to give them the measurements. His attitude was not friendly and he was rude. They could have told me they need $129 to do this before making appointment. He told me he needs detailed of everything including where the lightings are. Really? I am shopping around and at Lowe's they drew my kitchen and gave me the estimate and I could order the cabinets. I could even pick up or they would deliver for a fee. I am very disappointed and will not go to HD again.

They delivered a new stove to me today minus the electric cord which I paid for to have it installed. They took away my working stove and no one can tell me when the new stove they left behind will Be operational. I have nothing to cook with and they should refund me for the meals I have to purchase for my grandson and I now that they have deprived me of something to cook with. They are are disgraceful. No one helps in any way when we call the delivery people or the store at Sawgrass mills.

I placed an order on July 12, 2021. I've had 2 unsuccessful delivery dates, July 20 and July 31. And now I have a 3rd delivery date, August 10. The first two delivery dates were no shows with no explanation, no notification, and no contact to date. I’ve called the delivery company, nothing. I’ve called the local store in Montgomery (Chantilly), nothing. I’ve called the corporate office, nothing. I am livid.

Finishing up before a sale of a house. Needed 5-gallons of paint that day (which I could have gotten and did get elsewhere). Home Depot’s horrible website said it was in stock. After I checked out, the order changed to not in stock and was a special order. Called their useless customer service within a half hour and was told it was not sent to their vendor yet and the order was supposedly cancelled. Went there and cancelled the rest of the stuff they said they had in stock and didn’t. They still delivered the paint at my old house where I no longer lived. I had to go to old house and pick up the paint and bring it back to the store. Still have not received my refund and they refuse to give me one. Soon, I will be out protesting at the Somersworth, NH store because Home Depot doesn’t seem to care about their customers.

I do not understand, after all that had happened, how any major store would had stopped sanitizing the shopping carts handles. I think we have learned that these measures are necessary. It is unacceptable that stores such as Home Depot have not established that practice as a permanent policy in all the stores. Unbelievable.

I ordered a refrigerator from HD in San Ramon, CA and explicitly explained I would need a small truck due to a narrow driveway. I confirmed twice with the delivery service and they arrived with a large truck after I waited 10 days. They then said they do not deliver with small truck on the day of the week that HD scheduled the delivery. I waited another three days for a small truck and the 7am-11am delivery arrived at 6:15am on a Saturday. Nothing like a truck rumbling up a driveway in a quiet neighborhood at 6:15am to wake up the neighbors. Assistant Manager at HD said at day 10 that he would lend me a truck so I could take a loaner refrigerator home, unload it myself and reload it 3 days later, now that's a great idea!? Never again will I use HD if they sub out work.

I ordered a lamp for pickup using a gift card and charge card. The website said the store had five in stock. I immediately got a message saying they didn’t have the item. I was told I’d still have to go to the store in person p, in order to have my gift card refunded. That was bad enough, but it turned out they didn’t even refund my credit card until I went into the store! Do not do business with this company online. It’s ridiculous they could not just refund my purchase without my going in, especially when it was their mistake that I was charged for an item they didn’t even have in stock.

I bought a 72 inch Husky Tool Chest on June. A week later they delivered the wrong one and before they took it off the truck I showed them my receipt and they acknowledged it was wrong. They were to send the right one out two days later but canceled and told me to reorder. I did and that tool chest has never been delivered. I have lost count of the phone calls, time on hold, case numbers, service agents etc....bottom line is that I am tired of trying to get this resolved and the effort it has taken with no follow up or delivery from Home Depot. Their website is full of FAQ's that are worthless for a problem like this and you will end up in a phone tree and on hold to talk to a person, who is compassionate about the problem...but does nothing. It has been 30 days.

I purchased a plant online from Home Depot and they asked for my review. I sent them the following.... "The plant looked good in the plastic container when it arrived. It was totally dried out and root bound so bad that it almost died when I planted it. Fortunately I was able to salvage that $51.00 investment and barely nursed it back to health." They did not approve, nor post my review. They gave the following reason.... "Your review text was not approved because it contains shipping complaints." Apparently Home Depot does not want you to know the truth about their inferior products.

Home Depot offers a 10% Veteran's Discount in the stores, but will not honor it online like Lowes does. Why!!! I went into the store to order an air conditioner, where I would have gotten a 10% discount, and they referred me to homedepot.com where it was available and I bought it. I was told by customer service that my discount would not be honored online. Is this a ploy to make more money? Lowe's honors Veterans with a discount both in the store and online. Shame on you Home Depot for only supporting Veterans "sometimes". This needs to go viral!!!!

I spent a few thousand dollars on supplies for a new bathroom I was having done at Home Depot in Peoria, AZ. Back in November, I was purchasing floor tiles, wall tiles, faucets, sinks, etc., one of which was Daltile 3”x6” subway tiles for my bathroom walls. Not knowing how many in the end I would need, I specifically asked the manager in the tile dept. at that time if I bought more tiles than I use, as they were open stock could they be returned. He told me absolutely that the Daltile I was purchasing—a 3” x 6” bright white subway tile—could be returnable as you could also purchase them singly. I purchased many boxes of this tile as my receipt showed. No one ever said you couldn’t return 30 of them if they were bought by the box and not separately. Who would buy hundreds of tiles all separately? That only a full case could be returned. A case of 100 tiles sold for $15.00 so $1.50/tile. But, if you bought them singly, they were $.15.

We purchased multiple closet systems. First of all they came in different deliveries (still pieces haven’t arrived fully). Most boxes are smashed and damaged. Attempted the return and it’s a huge pain as they requested for pick up, but for the past 3 weeks these huge boxes are sitting in my yard and no one showed up to pick them up. I’m sick of calling customer service and explaining over and over and being remained on the line for hours. My question is how is it possible to receive multiple boxes and all are damaged? Shippings are irresponsible and unorganized. This is just extremely frustrating.

Attempted to return an item I purchased. THD refused to take it. I had no # and they refused to search it any other way. THD, as large as it is, should FIND a way to research an item. What is this the STONE AGE?

I’ve bought from Home Depot many times in the past and I had no complaints, but something has changed within the company and it isn’t good. May 16th, 2021 - I ordered a bathtub at Home Depot online. Was supposed to be delivered June 8th. Received notice it would be delivered June 4th. Waited all day. No delivery. Then supposed to be delivered June 8th. Again no delivery. Called the phone number for tracking with NSD many times. Long hold. They hang up saying will call back with first available person. No return calls. Called Home Depot’s 800 #. They will send an email and notice to NSD. I should hear back within a week. One lady said to cancel and reorder. Another told me NSD is having a hard time hiring enough people, be patient.

I hate Home Depot. I closed my decades old account today. Rigid return rules on major appliances. If you need to return it make sure you do it within 48 hours after you take delivery. Or for whatever reason. They will screw you.

I opened a credit card with Home Depot a couple of days ago. I gave the address that I am moving away from unfortunately, and I went to the store to change it to the new one in order to have the bill in the correct address. I used the HD CC to buy $ 300 worth of materials today. I have spent a lot of money at HD during all this month as I am renovating my new place.

We were at the Home Depot on Copans on Saturday June 26th looking for a ceiling fan, the gal in the lighting department told us they no longer had stock but looked at other stores that may have it. She referred us to customer service so they could look up other stores for availability. At the customer service desk there was a true gentleman by the name Jerome, he was patient, understood our need and also gave us specs on the fan; he was wonderful. He called many stores until he found the one store that had just 1 fan available, so he ask that they hold in customer service. When we got to the Deerfield Beach store Ed in electrical already had the fan in customer service waiting for us. We no longer expect this type of service at retail stores, things has changes and employees don't seem to care. Instead Jerome was awesome and I want to thank him for his time, knowledge and excellent customer service.

I have had (2) occasions of dealing with them with ordering hardwood floors to be laid. First good luck locating an employee in the department. You always have to search the store and have them page someone over. Then they always have a hard time placing the order, unsure if this is due to lack of knowledge on using their computer or to hard to navigate and place a order. Both times the employee forgot to order items.