Home Depot Reviews

I was thrilled to purchase an outdoor shed from Home Depot, eagerly anticipating its delivery. However, my excitement turned into frustration when the scheduled delivery for the week of December 18th didn't materialize as expected. They rescheduled it for the week of December 25th, coinciding with my out-of-state holiday plans. Despite my efforts to rearrange the delivery, the freighting company, Hub Group, proved to be inflexible and uncooperative.

We were going to cover our window today, every cover we chose they said, "You cannot buy this one," and it repeated four times!! We asked why, and they said, "We don't know the reason." I can not buy a window cover. Indeed they behave in a bad manner. We are baffled!

Updated on 12/19/2023: Home Depot called me to try to correct this issue. Home Depot corporate called me to try and help resolve the issue. She put the Daphne store manager in touch with me to work it all out. I was told that I would need to purchase the toolbox again for $925.00 and they would bring the new toolbox out on 12/20/23. At the time they brought the new one, they would pick up the damaged one. Once the damaged one was returned to the store I would be credited the $975.00 for the original purchase. So now, I have purchased this toolbox twice and still just have the one damaged one. I received a call back from the Daphne store manager, Alicia **, this past Saturday to let me know that they messed up the second order as well and now that order was canceled. They stated that it was refunded but I have not seen that money back yet.

Home Depot does not pay their rebates, I have heard the excuses but they draw you in matching Menards but they don't pay and don't come close to matching Menards rebate program, Been fighting with this company for two years but they don't care about their customers, I guess they figure they don't have to when they rake in a 20 BILLION DOLLAR PROFIT IN A YEAR, good job Home Depot, KEEP RIPPING OFF YOUR CUSTOMERS, AT LEAST THE ONES THAT WILL STILL DEAL WITH YOU.

I ordered a couple of flotation devices. It was ordered November 23. 2023. The approximate delivery was for 12/7/23. That day came and went. I was never notified of any change. I called on the 8th. Was told I would be informed of the status, I never was. I called back on the 11th and was told that it wasn't even shipped. After all that it was canceled. I find that they will refund the charge. The reason they noted was because I returned the product. NEVER AGAIN!

Generally speaking, Home Depot has everything you need for remodeling, rebuilding, repairing. Beautiful selection of everything you would ever need. Some professionals don’t like the quality of some things, and I’ve found that some things are special made for HD, and you can’t find replacement parts anywhere else. For all that, you make your own choice. My issue is with the lumber and big stuff. I was buying a lot of lumber for my building project too. Three times straight, I loaded my lumber onto the trolley with my grandson, we snaked our way through the store with our hundreds of pounds of lumber headed to the checkout.

I would give zero stars if the review process would let me. I ordered online but the delivery was coming from the Madison office not Florence. The delivery was scheduled from 6:00 am to 8:00 pm and was still not delivered. I called the main store in Madison and they hung up on me the first time then when I called back they placed me on hold numerous times. The customer service representative was talking to someone else while placing me on hold over and over again. Then gave me another number and told me they are not responsible for delivery and its another department that handles that does delivery but they sent me to the original online number that directed me to the store that was suppose to take care of the delivery. This is why I never deal with the stores in Madison because they are terrible. I thought the material was coming from Florence like last time. This store in Madison has been and will always be terrible!!

The employees majority just stand around, especially the younger generation, not helping the elderly when they need help ask him for anything, they just say, "Oh it’s over there," instead of getting off their phone and doing their job and showing you or something at

My package from HomeDepot.com was damaged and there was a big hole in the box. I am missing 4 items. I contacted the main customer service number and the only options they gave me were to file a chargeback with my financial institution and file a claim with FedEx. They do not have a process within their company to get a replacement for customers who paid for items, but did not receive them. I have a picture of the damaged box and a note from the FedEx delivery driver. They just mention that I should do a chargeback with my bank. I do not want to do a chargeback with my bank. I want to resolve the issue directly with the business I purchased items from.

Would not accept a cashier's check for payment. Cash only! Needed cabinets off shelf and was sent to 5 different places in the store before going to service desk and demanded assistance. Now as a disabled vet I don't think I should have to search the entire store for assistance. Credit services screwed up payments on card and locked contractor out from using card. I still have to pay him. Overall, Home Depot will never be getting my business nor any other individuals I can convince otherwise. MENARDS is almost done in Gaylord. Not to mention LOWE'S who give military discount on total purchase.

I live in Needles California, border with Arizona and experienced the most terrifying customer service, the last try to purchase online in heavy items, never call you or deliver and after deal for over a month with never answer calls whatever number they provide to put you in stand by for 45 mins, just hang up automatically. Lost the money I paid for employees to do the job. (I ordered a soil compactor.). Need to add this only happens in big purchases because when is small they use UPS.

I ordered 3 PACKS of 15 each satin nickel cabinet pulls (total == 45 pulls). I was shipped 3 individual pulls. Home Depot refused to do anything about this because "the package is shown as delivered". So I have 3 cabinet pulls for $30 each. Outrageous. I have disputed the charge with my credit card company (and it's in process) but HD should have fixed this up. All they had to do was look at the shipping weight of the package they sent to see it could not possibly have been all 45 pulls.

Going back in time, I bought a new flooring system for my r.v. I chose Home Depot's product for 2 reasons, one being I like the color/style/print of the tile, and secondly the warranty of it. The purchase was a total of 40 cases of tiles. Well I now have an upcoming repair of the subfloor due to a water leak. Went to purchase 3 additional cases for the job, only to be told they no longer have that style/print of tile any longer nor can I custom order it. Which means that lifetime warranty is a cock and bull story since I can't get even one replacement tile. I'm now faced with the issue of ripping out the entire floor again, spending half of Fort Knox by buying another 40 cases of tiles in order for the flooring to match. What the point of the warranty of any of it, when they decided to drop the style, type, and pattern of tile we bought from them.

Home Depot offers a 10% military discount. What they do not tell you is it is "selective." When I commented that the discount was not correct the cashier was rude & stated if the $4 off of a $200 purchase was not enough I should shop some place else. I'm use to Lowe's where it's a straight 10% across the board off regardless of what is purchased. Maybe Home Depot should disclose this before the purchase. I know other military retirees who would want to know. I will take the cashier's snarky comment & shop some place else...Anywhere but Home Depot.

I placed a very expensive online Home Depot order, and prepped my bathroom for the twin sink vanity install. Holiday company was coming to town, including my Son who is a Marine Corps attack pilot. I called Home Depot the day before my order was supposed to be delivered, and the online salesperson told me that the order was NEVER passed to the distributor!!!!! No apologies and (7) SEVEN phone calls later including a 2 hour hold, I was promised that a ticket was created on my behalf, and I would be contacted within 48 hours. That was 5 days ago and still no call. Needless to say, this retired U.S. Marine, and 36 year Home Depot customer will never place an online order with Home Depot again. Home Depot has farmed-out all of their online Customer Service overseas, and frankly lost their heart towards their loyal customers.

I have spent over $15,000 with Home Depot for multiple orders containing blinds and furniture. I have had a problem with EVERY ORDER I have placed. It has been non-stop headaches and I have spent over 40 hours dealing with customer service online and over the phone. Home Depot is THE WORST company to order from and deal with. I will be cancelling my Home Depot credit card and shopping at Lowes or anywhere else BUT Home Depot. Save yourself from headaches and wasted time with this company and shop elsewhere. I would give negative stars if I could.

I asked a lady for help with a washer and dryer. She told me to give her a couple of minutes and she would come help me. 20 minutes later, no help, she was too busy talking with another employee. I told her thanks for the help, her response was, "Oh I am sorry. I forgot. I went to Lowe’s and purchased the same washer and dryer for $800.00 cheaper. So maybe it was a blessing you have terrible customer service. Won’t shop here again.

I paid Home Depot to install flooring. In the contract it states all pad and tack strips will be glued. Their installers came and stapled and nail into my radiant heat pipes. I informed the store and Customer Service through various methods each time pushed off to someone else. It has been 6 days and I still have not gotten a single rep to schedule an appt to come assess the damage. They are also so far refusing to refund me for the carpet I had to rip out myself to stop it from continuing to damage my house (as it is wet) or for the money I paid to have it install even though it was not done to the contract. I have told them repeatedly to please come see the damage and I can not get any help.

I had an online order. My order never got delivered. They won't help me. Won't even replace it. So I'm just out of my money. Very bad customer service. What kind of business refuses to help you. So I hope whoever received my order will be happy with it.

We purchased an L.I.F Steel Door with welded frame, the frame was not wide enough, so went to return door and purchase a more expensive door, due to being outside there 90 day policy they would only give half the price of the return door toward the new door purchase, the return door was still in original packaging

I order a panel door for inside my house, I waited 3 weeks and when they finally delivered it, it was the wrong door completely, now after calling Home Depot customer service they told me I wouldn't get a refund until the vendor that dropped it off will pick it up and they don't know when that would be, now I work but home depot had no consideration about this, I'm closing my account with home depot and never to shop there again.

Home Depot will not refund me or help me in anyway after I canceled a mattress order 4 days prior to delivery and then charged me after not even coming. I called for a credit and they said they cannot do anything because the delivery people haven't notified them it was canceled. This now is over a week ago

Recently purchased a new dryer to replace an old one. Used Home Depot card for incentive to pay 6 mos zero interest (over $299). Then we decided to purchase freezer for our child as Xmas gift, as it was on sale and good buy, also thinking over $299 so get 6 mos to pay zero interest. Got my recent statement and am being charged 26% interest... not cool. Contacted customer service and was told that "you didn't read the fine print" which apparently is if you buy something on sale, the incentive is not applicable, even though the incentive was posted online.

Purchased at Home Depot, barely a year old & the glass on the oven door just shattered, as I further investigated this is very common. I feel LG knowingly continues to manufacture & sell these ovens, that are built lousy & made to break!

Purchased a laundry stack unit, delivery personnel did not have a cord or hoses long enough, and a rescheduled appointment to reconnect the unit (after I repurchased a longer cord and hoses MYSELF) is EIGHT DAYS after the initial delivery date. How do these clowns remain in business?

I went online to purchase all of the electrical fittings for a basement completion. It came to $1447.50 at the Home Depot. It seemed very expensive, so I went to an electrical supplier in Scarborough and purchased all of the same items (ESA-approved). The total was $609.00, that's $838.50 more for the exact same products. More than double the price is GOUGING. Shop around people, stay away from the Home Depot unless you have money to burn.

Stopped my credit card, after noticing they are charging hidden interest. Despite I was getting promotion by mail and email that for buying a product within some range there is no interest for 6, 12 and 18 months. I had setup auto pay and was paying more than the amount I owe them every month. After several months I checked my statements and found they keep charging me interest. No more business with Home depot and I prefer Costco. At least they take everything upfront and there is deceiving like Home Depot.

I ordered a vanity from Home Depot. It arrived destroyed, so I sent it back. I ordered it again with gift card credit this time. It stole the money from the gift card and then canceled the order from their side. They said they didn't know why and would investigate and return my call. They never did. I spent 2 weeks trying to recoup the money they stole and finally got most of it, not all of it, back. They pocketed the remaining stolen money.

Microwave 1.1 cu ft by MasterChef lasted only 4 years before magnetron failed (2019 to 2023). This is a considerably shorter life expectancy than normal. The microwave was not used very much and maintained in really good condition ie. no extenuating circumstances.

Home Depot sold me a Pro Xtra gift card. It was linked directly to my pro xtra account. I paid cash for the card and Home Depot literally stole my money. It’s been over 6 months and Home Depot says I need to sign a paper stating I won’t tell anyone what they did or else they won’t release my funds back to me. I lost my deposit with the contractor, property has been on hold since. I can’t put it on the market until the work is completed. They knew it was valid, knew who I was and didn’t even call me. Just stole the money, they refused to unlock the card even though they were told I needed materials. These people are demonic, evil and beyond disgusting.

Ordered a 3 pack product, my account showed the order was split in 2 shipping packages, received the first package (with the product leaking inside) and not the second one. Customer service told me to complain to the carrier even when my account was saying the other package wasn't delivered yet, and then told me to return for a refund but my account shows I need to return 2 packages, Am I a magician and ready to take from the hat the second package never delivered?? What awful experience ordering online and very poor customer service with zero knowledge.

Hi All: I ordered a table saw from Homedepot.com, I paid for it in full. I received a Stylewell, Spruce Hollow 48" electric fireplace. The pkg was in excess of 50" long and weighed 150#. I called Home Depot and they said the best thing to do would be to rebuy it if I needed it, so I did. I was told I would be called within 24-48 hrs to schedule pickup of the fireplace. I never received a call. I called back again and was told the reason I have not received a refund or phone call is because I have to take it to Home Depot to get a refund. How is this my problem? I am already into this mess for a thousand $$, I just want my $500 refunded and this huge pkg out of my home. No go, I was left loading this thing and hauling it to the nearest store to get my money back. I am a very good $$$ and loyal customer, why would HD treat me like this. This was never my issue or problem. Furthermore, this is not the first time this has happen to me, let's fix this HD. Unsatisfactory customer service!

Told don't replace water heater with same or current model with same features just pro-rate. Not what warranty say at all for Rheem. Replace no cost within warranty AKA 10 years for Hybrid, which is never carried in stock. Rude and insisted on gift card for less than 50% of what I paid. BBB POC for them got me check for what I paid 5 years ago but short over $500 for inflation and cost of same water heater. No I can't wait to have Rheem open up on Fri night, get authorization then bring it in after I borrow a truck.

I ordered a replacement dishwasher for one that we bought not even a year old, and when the new dishwasher came, the installation team took out the old one before taking the new one off the truck and checking it out to make sure it wasn’t damaged. My wife was nice enough and told them that they didn’t have to take the old one back off the truck and reinstall it since they told her it would be a quick turnaround for a new one to be delivered. Well since the installation team disconnected my old dishwasher they never plugged the inlet to the garbage disposal that the dishwasher fed into causing nasty water from the sink I filled to wash my dishes by hand to spew out all over my cabinet and floor. Had to call a plumber on a Sunday afternoon to come out and fix the problem which I had to pay out of pocket for. Pretty expensive headache.

Short Version: Home Depot hires plumbers/electricians as appliance installers and then turns a blind eye when they attempt to commit fraud.

I purchased an OTR microwave last month. I also purchased installation. I waited two weeks for delivery. When it finally arrived, it was damaged out of the box. I had to wait another two weeks for the replacement. When the replacement came, the installers had forgotten to bring their tools. They rescheduled to come two days later to do the installation. They never showed up. I called the customer service line and they told me the order was never placed and would have to wait another two weeks for service. I already took three days off from work for this and cannot take another day off. I will never buy anything form Home Depot again.

I ordered a pair of planters with a gift card. They arrive on time. I open the box one of them is completely split down the side. Super frustrating of course, but life is life. I call customer service. I am on hold for 20 minutes. I explain the situation and they give me a few options: 1) I return the item to a Home Depot and repurchase it. *That does not work for me, not driving 25 minutes there, returning, then driving 25 minutes home after being on the phone for 40 after all said and done. Not doing extra work for someone else's error.* 2) I can return one and get half the credit, so I would get 70 dollars and then purchase the second one for $90. What?!?! How is that even a logical option. Why would I spend $20 extra for something that was sent broken.

They post things in their online site. I tried to buy the new Milwaukee battery. Ordered it once, order got cancelled, ordered again, 6 mins, cancelled. That help ip my money for a total of 10 day between 2 cancelled orders. I called up to find out the problem, the reps were mean, surly , told me I have no options. Swore it was in stock. But yet order cancelled. Milwaukee told me battery was not released yet. So they lied, took my money, and help for 5 days knowing that they did not have the battery. Horrible, horrible ppl!

I accepted invitation to take out a credit card. The system for signing in and paying the bill is horrible. After an hour, still can’t make it work. Terrible, unfriendly service. It is such a turn off that I am now going to avoid the Home Depot store altogether.

Don't buy lawnmowers at Home Depot. This company is a fraud and they charge a fortune for mowers that break down in less than two years of use. I have two bad experiences with the store. I bought one and after a year it was dead. Even with the Home Depot credit card, I fought to have it replaced but it was already discontinued and I had to buy another one, knowing that the same thing will happen again. And the ”new” mower was discontinued so I was told to buy the even more expensive one. Home Depot wiped its hands clean saying that it has no more than a year of warranty and they cannot do anything for the customer, who uses their credit card to do business that after a year you can no longer change or upgrade. They will continue to sell more mowers that are be discontinued a year later!

Product was lost and we waited a long time. Finally found and shipped. Set up auto pay through my bank to not worry about missing a payment like I’ve done for 20 years. HD received it a day late and charged a late fee, this caused the minimum balance to go up which caused my auto payment to be short. Same thing the next couple months. I had no idea because autopay was set up for the same day every mo. for 11mo. No worries right?

I bought a new washing machine 3 weeks ago online. It started leaking water 2 days after it was installed. We waited a week for Home Depot installation people to come look at it and deem it not an installation issue. Then waited another week for a GE specialist to come look at it and diagnose it as MISSING PARTS FROM THE INSIDE OF THE MACHINE!!! Home Depot never once called us back or reached out to us about how to fix this problem. We have had to contact them every time. Finally got someone to “fix the problem” and say that they were replacing the machine, even gave us a date, on the text message feature of their “customer service”.

I was running relatively late in the store (7:30pm) in Merriam, Ks last evening so as expected, I could not find an associate to help me with a ceiling fan pull chain switch. I had just visited your competitor in Roeland Park and no one was available and did not have the switch I needed even though it was for a ceiling fan purchased at their store. So I said, let me run over to HD and take my chances. I was met by Joe R. and as I asked him if he knew anything about electric issues, he said no I'm sorry and his cohort he had been talking to laughed and said, he's just teasing. I was immediately calmed. I needed that at that tense moment. So then Joe took his time to help me and was thoroughly helpful and patient with me, a senior, and together, we figured out exactly what I needed. He's a gem and you should definitely keep Mr. Joe...

Our washer/dryer broke and we were in desperate need of another. We ordered from Home Depot, and it was promised to be delivered same week. Delivery company came on scheduled day and left because the machine was too heavy for them. We understood they needed more manpower, although they should've known this before delivering. We rescheduled for today. The delivery company never called me or reached out for delivery times. I called Home depot yesterday to confirm, and they gave me a window and stated someone would call an hour prior to delivery. Again, no contact from anyone. I happened to check online, and tracking showed there was an attempted delivery but no one was home.

Ordered Product, delivery was scheduled next day. Was not delivered, two days later I followed up with customer service. The agent checked and said give them 2 more days. I did, no show. I called again, they blamed FedEx, and said they would open a case and said I should follow up with FedEx. I said I would have but their website does not provide me a FedEx tracking number, she gave it to me, I thanked her. Guess what, FedEx said Label was created but package was never given to them. So Home Depot has not sent the package. Also the corporate complaint number does not work.

Customer service is a delicate thing and very few people understand this. In North McAllen when buying garden things, I noticed a price that was on the shelf where I picked up something from the lumber area. I brought it to the checkout and the price was different. I told the cashier and he spoke to a peculiar person who told him about the prices and he told me that the price was the cashier's. I took him to see the price on the shelves and he told me that it was incorrectly indicated because that was not the price. I asked him to respect the price that was on the shelves and he just laughed and I told him where the manager was and he told me that he was a manager... I reiterated the error on his shelf and I left telling him that I would escalate this anomaly...

Home Depot for over a yr have been sending me tracking on my 11% rebates that they have been approved. But yet to receive?? I find this false rebates and ** that I spend a lot of money at this company. Who is getting my rebate cards??

My husband and I purchased a new water heater through the same day service. We called the Friday morning before Memorial Day weekend. The individual that we spoke with said if we got pictures to them before 2pm, they could help set us up for a replacement that following Tuesday after the holiday weekend. We sent pictures within 30 minutes of the text message conversation, but never heard back from the individual. I reached out again that following Tuesday and we got something set up but they couldn't come out until that Thursday. Even though the Home Depot page claims same day service, we didn't push it and took the appointment.

I just purchase my first appliance since Covid. You cannot overstate my frustration and disappointment cannot be overstated as far as Home Depot’s customer support. Our first washer was died after 10 minutes. It took two weeks to get a second one. The second one is not 100% functioning. It to another week to get at repair guy to visit. The repair guy did not fix it. During this one month of headaches, Home Depot will not return calls. You need to call them. When I final ask for a refund, they refused, because HD did not log the call with the issue on the second washer. Therefore, they wash their hands off it, and left me to deal with GE on my own. I have been a heavy HD customer for 20 years. No more, Lowes, Ace and online from here out.

I ordered pavers for a client. They delivered to the wrong house, blocking the person from getting out of the driveway. When I called Home Depot Sherry the "lead" said the driver said he delivered to the right address despite me offering the phone number of the guy that was totally inconvenienced. We went to the house where the delivery was wrong and moved by hand all the pavers to the right address. Home Depot did not offer to compensate my labor charges for their mistake. I will never order from Home Depot again for my clients. I can't imagine running a business where you just dump your product on someone's driveway by mistake and then saying you didn't when I have proof you did.

Go in store in San Bernadino, Ca. Wanted 2 buy bug spray. They have 6 self checkout, only take credit cards. One person using it?!? 2 lanes open and they say card only.. I dropped it on floor and left!! Stupid management.

Home Depot card is a total scam. I PAID the car off then got hit with an interest rate of over $300. I called and the women told me, "Sorry you missed the end of the promotional period and now you have to pay all the interest" How can they legally do that. She said you should always read your full paper bill every month. I will NEVER shop there again.

Bought a dishwasher 12-2016. Purchased an extended warranty. 11-2021 came time to renew, company that requested the renewal was Asurion. They took my money, sent me a protection plan. Said I was covered 'til 2025. May 2023 dishwasher broke, called Asurion, was told we were covered by Allstate now because THD dropped Asurion 2-1-21 (absolutely terrible customer service 6hours on the phone). Called Allstate. They denied me. Said "you are not in the system". Called Asurion, they misspelled my husband name, found me then "pretended " to take care of me, "oh we don't cover that part, go buy it at Home Depot and send us the receipt and we will reimburse you."

I have pro account and buy a lot for the job and return the extra and if passed the return policy I get store credit. This time they refuse the return and refused to give me store credit...new policy?

I have watched, witness and 1st hand experience being a former customer as of today, no one ever ask if I need help. They will pass me to ask a male customer if he needs. I must always report to C.S desk to page some to help me. I have experienced this sad to say on more than 10 occasions.

We ordered a number of appliances online through Home Depot. They delivered most of them, but the washer dryer got delayed. They scheduled a new delivery date/confirmation, but as the new date got closer we did not get any information about the delivery window. We decided to call, and found out that they did not reschedule our delivery. They told us we needed to cancel the order and re-submit to actually get our appliances. They told us they would refund us via gift card and then we could call to re-order and still get the same prices/deals we originally got. Today, a week later, we found that they refunded us to our credit card despite us specifically requesting a gift card and they will not be able to honor the pricing because "the vendor doesn't allow that." I will NEVER be purchasing anything beyond plants and potting soil from Home Depot ever again. Very disappointed, and do not recommend purchasing anything of value from this store.

We purchased a Home Depot brand weedeater, a Ryobi 18 volt trimmer in June 2022. After less than a year a part broke off (apparently cheaply made), and Home Depot said to contact Ryobi directly. We did that, and three months later no replacement part has come and we have to go buy a weedeater brand unit at Fred Meyer. Please exercise caution buying Home Depot branded products such as Ryobi.

We live in Nebraska and needed to get new floors in our house in AZ. We used store 0483 in Surprise. Our contact person was June. We liked her so much we had to go in and meet her in person. She made the purchase so easy. She was wonderful!!! We also want to give Betty in customer service a shout-out because she made returning a few extras material really easy. We were also most impressed with Kim, the project coordinator, she kept things moving and was always in touch. Angel, who was the installers supervisor did a great job. We love our floors and they were done in 2 days. We are most happy with our Home Depot experience!!!

My husband and I have been looking for a small freezer to put in our garage. We had shopped online and in 3 or 4 stores, including 1 Home Depot. No one had what were looking for. We were near Home Depot in Harrison, OH and decided to check their inventory. We met Appliance Specialist, Bradley Howington who was very knowledgeable about garage ready freezers. He didn't have what we were trying to find, so he looked online. They still did not have a small one. He finally looked on Amazon and actually found exactly what we wanted. Bradley is the most helpful sales person we have come into contact with in years. He is an asset to the Home Depot team. Even though Home Depot stores are not the most convenient location for us, we will be making Home Depot, Harrison our Go-to store. Thank you so much Bradley.

08/10 went online to order a shed. The shed costs $3050.00 and my limit was $3000.00, It declined immediately by Home Depot. Called the bank to get this pushed through (Truist) and was told they could not increase my limit on the phone because I just “ported” my phone so they couldn’t update my limit. Meanwhile the “declined” charge of over 3k is pending on my account. I was forced to drive 30 minutes to get to the closest branch to have my limit increased. Spoke to Kennedy **, explained the situation. She increased my limit by 500.00 and I asked at that time if the pending charge of $3k would create a problem and she said no it shouldn’t.

If you're looking for speedy delivery, this ain't it! We ordered a shower kit online from them on July 25, 2023. It was supposed to be delivered by that Wednesday. It wasn't. Fast forward about 5 phone calls between my partner and me to try to get this resolved, and they offered to credit us a 15% discount because something happened with the "shippers" they use that was out of their hands. It was supposed to be delivered last Friday, and now today, we get an email from them saying it's been delivered. My partner is out of town and he sends me a text saying look in the driveway. I'm like what am I looking at? I don't see anything. He says Home Depot texted him saying it's been delivered. It wasn't. So, I spent another 30 minutes on the phone with customer service.

Ordered 7 boxes of siding from Hampton VA store. After waiting 10 days they deliver 1 box to the store which I did not accept. Then they tell me they have canceled the order and would like me to reorder, wait 10 to 15 weeks and pay an additional $500 dollars on a $1400 order. So I go to the Newport News store down the road and see what they can do for me. Yea!!! We reorder at the original price and the delivery will be here in just 5 days!!! I leave a happy customer..... The next day they call me and cancel the order. They say the distributor wants more money.... Another $500 dollars. After wasting 3 weeks of my time I will never shop here again. I used to like Home Depot but the service is horrendous and obviously they are too big to care about their customers.... So I won't be one. Lowe's will get all my money from now on.

The process of getting a delivery through Home Depot to my house has been the most comically bad experience I’ve had in my life. The order was mis-shipped, re-shipped, mis-shipped again, re-shipped, unable to be delivered without my meeting them partway, when I met them my order wasn’t there. I spent hours and hours on the phone with multiple delivery companies, all giving conflicting information. It finally culminated in me needing to manhandle a 200 lb pallet that couldn’t be delivered all the way to my address. It would have been far easier to chop down the trees, mill the lumber, smelt the metal, drill for the oil needed for plastics, and manufacture the hardware myself with a swiss army knife than get this delivered. Avoid Home Depot delivery at all costs.

I bought a John Deer riding mower from Home Depot in Bossier City, La. The salesman Tim said he would clean it up, make sure the deck was level but none of this was done. The tires had 20 lbs on rear and 4 lbs on front. The seat was also very dirty. I complained to headquarters and the bossier store and still have not heard from them. They have lost a customer after many years.

I have ordered numerous products starting from the beginning of the month to make home improvements. Not only has your company cancelled majority of my orders I get sent an email saying I cancelled it. First off I didn't, second when it says in stock and ship to store then you should honor said request. Third if it's not there then a phone call would be appreciated, instead of whole order cancelled emails. I also went to store when speaking with an associate he said that even if they have numerous items in stock they aren't stocked where they should be then they will cancel the order so if I order online they will cancel my order if it's not found in its correct place. Basically no one will look for paid for item.

The Home Depot delivery guys installed a dented GE washer and dryer 2 in 1 at my new house. Because we are in the process of moving we didn’t notice the dents until days later. Now the Home Depot is refusing to replace or return the item. And even had the balls to offer me $150 for the damages.

I paid upfront to have 10 windows installed. What a nightmare the install has been. First they send subcontractors out with no required permit for my area to install. I stopped the install as I refuse to get a fine for what Home Depot should have known was necessary to start the job. Here we are over a month later and still no permit has been pulled. I have had liars call to tell me that they are working on such. Mind you this can all be done over the phone from anywhere and the fee can also be paid over the phone. Received a call about two weeks ago from someone who stated that the installers were on their way to my home that morning but their vehicle broke down so they were going to reschedule.

I am an old fan of Home depot and do regular shopping. Most if time warranty or return is honoured but recently when my one year old HALO COOPER outdoor light suddenly stopped working I ended up in no man's land. On returning the light Home Depot customer rep in Milton Ontario Branch told me that they don't have any data older than three months, when I asked where can I return the light I was told approach the vendor but I did not have the Bill of receipt because always thought it it recoverable from my credit card. SO if you lose the Bill you lose the world. :) I don't understand why an old purchase is not in the system and what is the fault of someone trusting Home Depot and loses the purchase Bill.

Home Depot had a credit card promotion where if I spent $599.00 my purchase would be $549.00 if I opened a Home Depot credit card. Upon getting my first bill they did not credit me the $50.00. When I called their customer service department Patrick told me it took 3 billing cycles to get that credit which that is not what the promotion said. This is fraud, they make you pay the $50.00 then they credit your account forcing you to buy more on the credit card. There was no fine print stating this! I had to return one set of the handrails and purchased a larger set that was over $400.00 which I paid cash for. They then reduced the $50.00 to $25.00. Please do not fall for this. Needless to say I closed the account as I did not need another credit card. I only opened it for the promotion.

Tried buying $25. wire in electrical at Decatur, Ga, store. All wire locked up with no explanation or assistant around. Asked two in lighting for help= unable to help. One Called on PA for electrical help. Nothing. Went to a third employee = response "well they need time for their breaks"! I told him that worst response possible. Tried to find manager- not in store. Head of customer service said wire is expensive and store needs to protect profits. Finally found someone to help me after nearly half hour of wasted time. I will never go to electrical at Home Depot again. In fact Lowe's is my preferred store.

Had trouble with two doors (the knobs were defective) and had to have them replaced (one fell off, one locked and wouldn’t open). The installer arrived an hour late. He told me he “did not like being watched and to go read a book”!! He refused to key my locks to the key that matched the deadbolt. (They were Kwik set brand knobs). This was the Home Depot in Chattanooga, Tennessee. I called and spoke to Kelly, the manager. He is the only door installer they have. Very disappointed in this paranoid and incompetent, late-arriving idiot!

What an illegal operation they run on the flooring department. They lied and scam you. They promised that they will send someone into your house to measure your floor for free, but you have to pay a $50 deposit. Then they said this $50 will be deducted off your total carpet purchase. I had another carpet installer came in to measure the same room and come up with 150sq ft. The Home Depot guy come in and measured and said their computer calculated that I need to buy 230 sq ft. That is a marked up of 80sqft.

Just had a stove delivered from Home Depot, the delivery guy hit the doorway as he was bringing the stove through and knobs popped off. I thought he had fixed the knobs but he just placed them back on the pistol that they went on and said nothing to me but I saw him do it. When I went to turn them, they fell off in my hands. Waited to talk to home depot on the phone for over an hour. Then got hung up on and had to call back. Waited another half an hour. Ended up returning a stove because replacement stove would have been another week and I couldn't wait that long, they did nothing to try to help me. The refund does not get processed until they pick up the stove so I have to wait 2 weeks to get my money when all this was because of their bad delivery. I will NEVER buy from Home Depot again!!!

BLUF: One delivery guy was sent to deliver two heavy vanities. The items were delivered damaged and after the whole ordeal, I ACTUALLY ended up losing $200 out of pocket. I HAVE PICS AND VIDEO!!! ALWAYS TAKE A VIDEO OF YOUR DELIVERIES FOLKS!!! - The delivery guy shows up around 7am in the morning (on a school day) with no call or notice that he is coming. I hear loud noises coming from outside the house and wonder what’s going on so early in the morning. That’s how I came to realize that my vanities are being delivered. He drops the boxes from the truck on to a cart on the street which is about a 4-foot drop. I do mean drop in every sense of the word. I wondered why he is doing it that way and wouldn’t it damage the vanities. That’s when it occurred to me that this was a solo deliver person delivering two heavy vanities. Even Home Depot themselves caution that it takes a minimum of two adults to move this vanity.

June 6th we ordered gutter guards online. We received a confirmation email with a ship to store date in 2 days and a link to track our order. The link to the tracking never worked, nor did putting the number in the website tracking space. We were notified via email it would be another week. Then NOTHING. I contacted customer service and was told it would be another week. I continued to call multiple times and NO ONE was able to provide any information, other than pushing the date out. They said they called the warehouse, store, etc. and it was "on the way". Tracking never works. They "reordered" it for us. Nothing. No emails, no calls, no refunds. It's been over 5 weeks and nothing. They should get out of the online retail business. They have no workable systems to support customers.

By selling lumber 12” @ 11.5” instead… NOW, the so-called lumber @ 12” is in all. Actuality cut at 11.25” which means you are paying for 12” and getting 11.25” instead… KEEP SLEEPING PEOPLE... You get the shaft and Home Depot gets wealthier while you get poorer.

I have noticed really bad quality of products for the past three years. I ordered a custom door, and it looks unfinished! I also ordered flooring and after everything was ordered and ready for delivery, they told me they don't have all of the square footage that I ordered. I also ordered a Dyson vacuum, which you'd think they can't do that one wrong, but the battery died after one month!!!! They gave me a $400 gift card because of another product that was a disappointment, and when I came to use it, the gift card was $0!!! I am not sure if it was someone from their company or not, but they also had terrible customer service in helping me find out who used my card. Home Depot is terrible, and from now on, I will avoid it forever.

We have spent thousands at Home Depot through various renovations in various properties. Most recently, we ordered expensive items online for delivery for bathroom renovations. We were very specific about the store location we were ordering from. Their system or an employee sent part of our order to a store an hour away from us while also filling the order themselves, thereby charging us a huge amount TWICE. Simple to fix, right? No. Home Depot said they could not refund the duplicate charge by placing the amount back on our credit card. We spoke with multiple people about this. They said, due to THEIR MISTAKE, we had to drive an hour away to get a huge cash refund. The last customer service person we spoke with promised she would contact the store so that they would supply us with gift cards because of the inconvenience.

Ordered several items online. Mattress, Pad, Refrigerator. Selected the extra water line install kit to hook up ice maker to fridge. Also, PAID for removal of old fridge. Day of delivery, first item Mattress. Box arrives with mattress totally exposed to bugs, etc. Box was damaged on all sides. I understand stuff gets bumped? BUT to not even retape a damaged box and just keep moving it thru to next ship location? Fridge arrives, Damaged, so refused delivery. AND the items (water connect kit, and haul away old fridge, delivery guy says Not on the Order?) Call support to complain and find out new delivery date? Refused to update new redelivery to be sure the added items included. She said our new system WON'T allow that? Isn't this the 21st century?

If I could give a zero rating that is exactly what I would give. July 25, 2022 I ordered nine impact windows. The salesman came here because originally all I wanted was three sliding glass doors. Because they were not impact he could not help me with the sliding glass doors, but he could help me with the rest of the windows in the house. Biggest mistake I’ve ever made. Four of the windows which were originally slide up and down we made into two slider windows. I told the salesman exactly how I wanted them to open and when I got them 8 months later they were wrong. I wanted them to open from left to right and what I received was just the opposite. The other six windows were put in October and one of them the guy cracked while installing it and it took me four months to get that one fixed. Their customer service department is absolutely horrible.

The carpet has some black spots and it doesn’t look clean at all, and on top of that the “technician” used my personal towel to clean his machine, floor and toilet. After dumping the water in the toilet he create a mess and leave toilet totally dirty on the outside as well inside. I’m totally disappointed with the service.

Beware of using contractors that are recommended by Home Depot to install falsely rated electrical component. Once, the equipment is installed by their recommended installers and when it does not work properly, you would have to pay for uninstallation to send it back for replacement. I will never use Home Depot for how doers get things done. Scratching Home Depot off of my list!

I prepaid for an order of plastic pipe to make sure they had it in stock and to make it a quick stop on our way out of town. I placed the order on Wed, knowing it needed to be picked by the following Tuesday. When I stopped to get it on Friday, I had to wait in line for at least 20 minutes. The first person who tried to help me couldn't find my order in the staging area, so she asked someone else who also went to look for it. When a 3rd person couldn't find it, I was told it must have been ordered more than a week before. Wrong! Finally someone fixed the problem by going to the other end of the store and bringing me the 10 lengths of pipe I had ordered and paid for. This store needs someone in charge who can organize the process for order pickups and make it more efficient. I wasn't only one who had to wait in line for almost an hour at the customer service desk. Lot of dissatisfied customers and a huge waste of time!

Refrigerator - purchased with freezer on bottom... Warranty ran out, so did the fridge. Water dripping out constantly on a hardwood floor. Went back to Home Depot (yes, I know, bad decision) - Tried to get a different make with freezer on bottom. Was told they aren't going to make them anymore so I would have to choose something else (of course it's the middle of the phony pandemic) and you can't order anything or it may take months... so I purchased what they had... Crappy fridge - no light in dinky top freezer, difficult to clean because shelves are heavy and do not adjust well.

I ordered commercial grade shelving units online and immediately paid for the units. I was PROMISED delivery on 5-29-23: Memorial Day. I waited 14 hours for delivery. I called Home Depot THREE times and was put on hold...no one came to phone. I WILL NEVER BUY FROM HOME DEPOT AGAIN. Stay the heck away from Home Depot.

They have good customer service and they make sure that you are all taken care of. They are nice and friendly people. They are really good company to go through for the job and I really appreciate it them helping me out.

Ordered a riding lawn mower and asked the person 3 times if it would be here on a specific date as I would not order if not and he assured me it would be. I took off a day of work and it did not arrive. Ordered double exterior doors to be delivered on a certain date. I have now taken off 3 days and each day they change the delivery date. Now they say they are coming tomorrow and someone must be here. It is the one day I told them I was not available. Have asked to reschedule but hasn't happened. If they come and no one is here to sign I don't know when I will receive.

Purchased a propane grill from Home Depot, though was only able to purchase it online because no clerks available in the store. Online description said assembly was available, also that for extra fee they would haul away the old grill. Ordered the grill plus assembly — no option for hauling away old one but I assumed that would be arranged with the assembly people. Was contacted after a few days by the assembly company who spent many minutes describing all the things they would NOT do and all the things I MUST do. Also, they said under no circumstances would they haul away the old grill.

The handicapped parking area for van for wheelchair or powerchair to exit are blocked by carts, flatbed or shopping carts. The area that are designed for van to have 6 feet or more to exit and they are using these areas for equipment making it unsafe for wheelchair or powerchair users to get out of vehicle. The company know about issue but doesn’t care about handicap customers.

Gave 1 star because you have to. No stars should be allowed. Placed online order for outdoor patio roller shade. Never received after 4.5 weeks. Shipper says it was delivered. It was not. Home Depot thinks that I should chase down my item by dealing with their shipping company & checking with my neighbors. No more Home Depot!

First I must say Natasha at our local Home Depot warehouse eventually MADE THINGS RIGHT, after online customer service showed little to no concern and said they didn’t know of anything that can be done. My story: the people who delivered a garage freezer (ordered online) were incompetent, lazy, rude, didn’t unpack the interior. They turned on the freezer so interior packing material froze to interior walls. They wouldn’t level it, they said because my cement garage floor was uneven and that they weren’t supposed do anything but just leave the freezer at garage door. It was a terrible experience!

I placed 5 orders directly at that store for me to pick them up. They ONLY notified me via email that 2 of the 5 orders arrived. The other 3 I had to do my own research on by calling and tracking it online AND neither method gave me a straight answer. Talked to so-called management at the store who could have cared less about my situation as a customer. I called on Thursday evening and was told by one of them that 4 of them have already arrived AND that the 5th order was going to arrive later that night via FedEx and be ready for pick up the next day.

I had two bad experiences. First, I ordered a washer and dryer that took forever to receive. No one ever followed up with me and when I called, I was told everything was delayed at that time. I continued to follow, and was then told that my order had arrived damaged and they would not deliver, but would expect a replacement quickly. I’m now in close to two months, and they called, set an appointment, and I was ready on that day for a morning delivery. I waited till 2 in the afternoon, and finally had to the driver, who never answered, and finally the store. They said the dryer was dented and decided not to deliver, but never once calling me to advise. I cancelled the order, went to Costco, and had my units in a week!

When I ordered compost online it said delivery would be Friday, April 28th. Then 2 hours later I get an email stating it would not be delivered until Tuesday, May 2nd. Called and questioned, had to re-arrange everything around this delivery. Service rep said it would arrive the morning of May 2nd. Did not arrive that morning or that afternoon. Blew my entire day waiting for this delivery. Called 3 times, got the same run around. Called the morning of May 3rd was told my delivery would arrive this morning. It's now 10:30 am and my delivery still has not arrived... These people are liars. Not sure who is running this show, but they need to be fired... I have wasted two days, my project is two days behind and they offered me a 15.00 credit... very poor customer service. I will not be ordering from them in the future, these people don't care, This company has gotten so big they think they can just ignore customers.

I signed up for the Home Depot Credit card a few months ago so that I could use the promotion. I was never sent a code. I had called the credit card company several times and they said that they could not issue a new promo code and that if I place the order online, the bonus would be credited to my statement (which is not true because my fiancé had signed up for a card and it took four months of calling to get his promotional bonus. He did not get it automatically and had to fight to get his bonus of $100.00.) Nonetheless, I did try to place an order online but because my total was a little over $1,000 and my limit on my credit card was $1,000, my purchase was denied...there was no way to pay the difference with another card. Had I had the promotion code, my balance would have been under $1,000 and my credit card would have worked online and the purchase would have gone through.

I received a gas dryer April 26 at 4:30 pm. Had drivers place in basement. On Tuesday April 27 tried to to have it installed. When I went to use it was very noisy and notice the top was loose and wouldn't stay in place. Also a dent on bottom. I tried calling depot. Could not get an answer so I went to the store. The sales woman I bought it from just gave me a runaround. Told me to deal with Maytag. This is untrue. You have 48 hours to have the Depot to replace or give you your money back. I talk with MGR and they agree so now I am without Dryer. Waiting for another Dryer. This is the second time I have received Damage product from them and you have to jump through hoops to get results. I will never purchase anything from this store.

When they delivered the refrigerator, washer and dryer they did NOT install the water or ice maker in the refrigerator and told me to call a plumber. The dryer’s heating coil was not working so they took it back and delivered the new one TEN days later and when I went to do this first load the washer did not work so I called the number they provided only to find that since the washer was out of the 48 hour time limit I was out of luck.

We are completing a remodel on an older home. One of the last upgrades was the bathrooms. We ordered three Kohler Valiant toilets from Home Depot. For the installation, we used one of the recommended plumbing companies. The toilets arrived secured to a wooden pallet. The boxes were sealed. I did not see any external box damage. The company came to do the installation. They opened all the boxes before starting to ensure all the parts were in the boxes. Surprise! One toilet was used. It had poop marks in the bowl. Also, the tank cover was broken. It was returned to HD.

I ordered a list of items online at the store located at 5638 W Loup 1604 San Antonio, TX. Sadly, part of the order was damaged. The two rolls of fence, the top and bottoms had been squished down as well. They, the Manager, and the delivery guy, brought it out and said that it was damaged, so they would knock of $50.00 plus tax if I take it. I said ok, as I knew I could take it back if my husband didn't approve of it. Well, they did not honor the credit. I turned it over to the credit card company, and they rejected it as the receipt showed the complete order. Now, I'm screwed. Thanks manager.

Bought a gallon of Behr in the color whipping cream from the Florissant store. He did not ask me which Behr product I wanted and he used Behr Premium. I told him that the gallon before was cabinets, doors and trim enamel and he seemed frustrated. I asked if the color would come out the same, he said yes. He either lied, does not know his product, or did not make the correct color. It did not come out the same at all. I thought something was off but was in a different floor than the can before and thought it could be lighting. Did not think that any of the above mentioned items may be the problem, until I took one of my original cans, for another project, that I did not have tinted and took it there for the color.

We went to Home Depot to buy some paint and tried to use the Veterans Discount. We were informed that it can only be used if you sign up online. We did and went back to back some more paint. The paint was 33.00 and we received only a 1.8 discount not the 10% they advertise. When we ask about the discount, we were told that not all item were 10%. According to their advertising, the paint should have had a discount, along with a can of spray glue. I have shopped there for years, but think I will go to Lowe's or Menards for the rest of my purchases.

If I could give negative stars, I most certainly would! The driver for HomeDepot.com/Daryl Flood Logistics out of LaVergne, TN would not take my dishwasher to my house, he said that if the driveway was more than 500 ft., they couldn’t deliver it to the house. However, all my other appliances had been delivered to my house. He said he could leave it at the end of my driveway or he wouldn’t leave it at all. He was unprofessional and was very disrespectful, along with his counterpart traveling with him. I called HomeDepot.com and reported this issue as it was occurring, and all the customer service rep wanted to do was send me to the complaint department to file a complaint which did not help me with my situation. HomeDepot.com did tell me that the more than 500 ft. was not correct, they do deliver to any and all addresses unless it’s unsafe for the delivery persons and/or vehicle.

I am writing with regard to the North Spokane Home Depot. We ordered new appliances for our home on January 14th. They consist of a standard refrigerator, stove, and dishwasher. We paid approximately $5,100 for the merchandise that day. This does not include the substantial kitchen remodel we contracted with Home Depot. We arranged for delivery on February 10th. The Home Depot cancelled the delivery and rescheduled for February 16th. After providing us with a literal last minute cancellation, Home Depot rescheduled again on March 9th. After yet another reschedule, Home Depot cancelled our delivery today. This does not include the times we had to reschedule due to Home Depot scheduling on days we explicitly told them we would not be available.

I recently purchased a dishwasher that was delivered on Friday March 3, 2023. It was installed that following Monday, March 6th. After installation the packaging was removed and exposed a dent. I used the texting to make the complaint. The appointment was made for a service person to come out to look at it on Wednesday March 8th. I waited all day for them to come but they did not show. I again contacted them and was told it was canceled since it was 24 hours past the 48 hour complaint time. It would have been nice to have a courtesy call to let me know. Now, I'm stuck with a brand new dishwasher with a dent in the front. Bye Bye Home Depot, there are other options.

I ordered an Electrolux washer and dryer. The Home Depot says 48 hour return. I unfortunately had a problem with the dryer, so I tried to call Home Depot 800 numbers 3 of them to be exact. Could not get a person on any of the numbers, only an automated system. I called Electrolux, they told me to call the Home Depot store under their 48 hour return policy. I called Home Depot store, told them I wanted return, and the guy said they had to order me another dryer, which they did. The second dryer had problems, I have a video of it. I took that video to Home Depot store and let them see it. The person in appliances listened to it and said that there is something wrong with it, gave me a number to call for refund or replacement. Went home, called number, was told that they could not refund me. I had to talk to the store. Called the store, talked to assistant manager, he got my order number and details.

Buyers Beware! In 2018, I purchased an Electrolux washer and dryer from The Home Depot and purchased a 5 year extended warranty. The washer and dryer come with a one year labor and 3 years parts replacement warranty from the manufacturer. That should have made it a total of 6 years but The Home Depot refuses to honor the warranty agreement as per the terms of coverage written in their warranty contract. They claim that the five year warranty purchased started when I took delivery but according to the terms of coverage in the contract it states that the extended warranty starts after the manufacturer’s warranty expires, one year from the purchase date. The Home Depot refuses to honor the agreement and I will never purchase any major appliances from them in the future. Do not be fooled by their so called warranty.

We were buying some pavers from Home Depot and they refused to honor the price as marked - even though it was clearly for the pavers we selected and had a big arrow pointing right at them. The manager said under Connecticut law they could charge a different price. They are a very dishonest company. And there have been a pretty good number of times when we had a cashier who made a mistake in our favor, or mistakenly did not scan an item, and in every instance we have gone back and given home depot the chance to correct the cashier's error, which of course they always do. But - they have no hesitation to play games with mismarking of commodity items, and they don't care in the least. They are a very abusive and dishonest company.

New Bosch dishwasher delivered 1/28/23. Delivery men put a 3" rip in kitchen floor while removing old & installing new. Even after my warning not to drag the appliances but to lift. English was not their language. They tried to accuse me of damaging the floor (I have pictures of them doing it). Also damaged the new dishwasher while installing. Door wouldn't close properly, it wasn't centered in cabinet and the seal on left side kept falling off when they let go of it (that's why they tried to install it all the way to the left leaving a 2' gap on the right, not centered as it should be). Dishwasher was flush with cabinet on left but sticking out on the right. I told them to remove it and sent it back. I then arranged for replacement & new delivery 2 wks later. Filed a claim for damaged floor.

The only thing I like about Home Depot is that it is close to my house. I ordered 22 pre-cut 2x4 studs and 28 pieces of vinyl siding. They sent 22 4'x2x4 and 28 cases of siding. There are no Pros there.

For all of those who are U.S. Veterans, there exists an awareness of which companies offer discounts for Veterans and those who don't. The company known to most of the United States as Home Depot does a significant amount of advertising about how the company supports all branches of the Armed Service(s) and blows their own horn in the pages created on their website. However, the game has changed. Home Depot no longer offers discounts in two major topics. The standard for the company was a ten percent discount for all products purchased by a Veteran.

I took that day off and my friend drove 2 hours from Newport Richey to help me "make a day of it and just get it done". In the afternoon I received an email confirming delivery had been delayed. That cost me a day of work and an $80 lunch. He drove 2 hours home. I called the number on the email and after 2:20:17 I was told somebody would be in touch. 24 hours later nothing so I called my local store to cancel. After 3:38:26 I gave up being on hold and drove to the store. There I spent 2:15 in line with Customer Service. The order was successfully canceled and I was given a store credit. Those keeping score will calculate ~8 hours of waiting.

I have been on the phone for over an hour. We have bought over $15000 in merchandise in the Last couple months, as we are building. I purchased with c.c. and had emailed receipts. When I tried to make a return today, none of my receipts are in my emails, and I don't have the c.c. because it has been compromised, and I haven't received the new one. I have been denied and the website won't honor my request, it says need valid email, and I used both emails associated with Home Depot. I am very upset and disappointed that I have spent so much here and have gotten no return or help resolving this issue. I will shop Lowe's from now on. The return was $143. Which is trivial compared to what I spent.

On Home Depot’s official website ordered Dewalt cordless drill kit DCD797D2 with HDepod’s promo discount 15%. Once received the tool noticed that packaging was not accurate as it supposed to, the stickers with shipping barcode was scratched off the packaging but I still could read partially the address and some other information which doesn’t belong to me. Opened the box, one of the battery packs is not responding not on the drill itself and not on charger neither. Next day made my trip to Home Depot for replacement. They didn’t have it in stock. So representative told me that they will refund only the actual paid price, which means I can forget about promo code from HD, because it was reframed on the drill at first purchase. And same representative told to order online again.

No problem with the sales person or in store. But the call on the day before delivery never came so I contacted HDepot. Was promised it was in the warehouse and on the truck. Specifically gave me the # of the truck it was on (#4), that it was loaded, and that it was # 10 on the list and that it would definitely arrive. I called again the morning of the supposed delivery and was again told it was on the truck and would come and they would call 30 minutes before. No call. At 4 pm I called HDepot and they said it would not be delivered for a week (after I had cancelled appointments and stayed home all day waiting for them). Essentially they lied. It was never even out for delivery. Their customer reps (when you can finally get to one past the robots) were nice, but apparently their delivery service is completely irresponsible. I understand they use a subcontractor, maybe a mistake.

Ordered Home Depot's Home Decorator Collection file console online. Company sent incomplete product - wrong back panels. Contacted support to order correct back panel. Built console, waited for back panel. 3 days later was informed no correct panel would be sent. Over a dozen emails, 2 batches of pictures and an hour long chat with Home Depot, vendor Home Decorator Collection refuses to send correct back panel to complete product. They buy from China, said it was imported so couldn't. They and Home Depot both refused to pull out a correct panel from another box and send to me. I said I would wait, even if it took weeks or months to get. They refused.

I ordered a new dishwasher with installation and haul away of the old one. I was the last delivery/installation of the day for the crew and I could tell they were running late on their shift. They installed the dishwasher and left without testing it. I tried to operate it and realized it was not getting water and determined the valve was closed. I turned the valve on and water gushed everywhere. I realize now afterwards that the installers knew this because they were asking for paper towels at the end of the install to dry the cabinet. They left with the valve off knowing the dishwasher would not work. Called HD and got the runaround. Now I have to wait another week before they come to finish the job. Wish I had kept my old working washer.

Let me start off by saying that I don't do reviews and that my complaint is not with any of the Home Depot workers as they have been trying to resolve this issue the best that they can. Because this is a third-party, contracted, delivery company that Home Depot uses there is not much they can do. This has been, hands down, the worst experience that I have had.

I purchase a GE Profile refrigerator June of 2021 with a 5 year protection plan warranty. Within a 15 months the refrigerator stopped working properly. I called home depot to report the issue, and hopefully since I'm covered under my warranty get my refrigerator fixed. Instead of assisting in the situation, I was given the runaround. Home Depot claimed that GE was responsible for fixing the fridge because they were the only people equipped to fix the refrigerator. GE did not want to fix it because the fridge was now more than a year old, and no longer under the manufacturer warranty.

Our tiller was delivered yesterday morning, January 23. We were supposed to be notified by a driver 30 minutes prior to delivery. That didn't happen. There was no knock on the door to let us know they were here., (My 3 nosey dogs never barked.) We were told the tiller would be put in a garage, on a patio, or in the carport. Instead it was dropped in the mud. This tiller weighs about 400 pounds. I don't have special material handling equipment like that driver had, so I've been forced to unpack the box piece by piece to lighten it to see if I could move it, which I have not been able to do. The bulk of the tiller has spent the night outside in the weather and we expect rain tomorrow. I will spend my day today trying to move this tiller body into the carport where it should have been placed to start with.

Bought a laundry tower and arrange it to be delivered on January 10, and the installation and hauling the old one, was to be done the next day. So, here I was waiting all day for them to not show up, when calling customer service, they informed me, that the delivery was change to the following day. I told them that they never contacted me to do the change and the delivery can't be done said day and to move it to the following week. The installer called to confirm the delivery and told them they didn't deliver it and arrange the installation the next day.

Opened an HD credit card to purchase a zero turn lawn tractor. I was told I would be getting 24 mos interest-free. However, they never sent me a statement and on day 31 of the first billing cycle retro’d the interest due which I find a bit deceptive. Paid off this account plus interest and am closing this crappy card.

The Home Depot offer of 0% interest for X months term on deals leaves customers in vulnerable position on the back end of the term! I purchased an appliance package for $3000 and set up auto payments from my bank account to pay off the $3000 with in the 24-month term agreement. Approximately 20-21 months later I used my Home Depot credit card again for a $400 purchase. Lo and behold to me Home depot started to apply my auto withdraw payments towards current charges, not the future charges which is what I set my payments to go towards. Due to Home Depot’s accounting practices, which I feel are DECEPTIVE and TRICKERY at its best, my account defaulted. At that point Home Depot charge my account for all the accrued back interest of the original $3000 purchase, those interest fee totaled $1500!

I entered into an agreement for the installation of Hurricane Impact Windows at a cost of 11K. Installed on 10/12/2022. Failed inspection 2 weeks after. It has been an exercise in futility for the Home Depot to remedy the situation. Promises made that were broken, no-show, missed appointment and customer service representatives hanging up the phone. I have tried numerous time to have this issue remedied to no avail. I tried BBB and still they are not responding genuinely. It still a run around. They simply don't care yet I am expected to pay monthly for hurricane impact windows that are useless. Water is running into the house when rain falls and impact the windows.

Ordered a dishwasher at Home Depot on 11/17, w/ delivery, install and haul away. Since then 4 failed deliveries with varied excuses. Today installers arrived w/o DW. Transaction canceled. Went 2 Lowe’s. 1st deliv, 11/25, installers claimed connection was too corroded, but the plumber I paid to fix it said there was no problem. 2nd deliv, 12/6, attempted to bring same DW back but a small plastic piece of the door spring assembly was now missing. Back to warehouse again. HD scheduled next deliv date for 12/15. But Whirlpool called a couple of days later saying a new unit was being shipped and would be deliv on 12/19. Next deliv date, 12/19, no sign of deliv by 2pm, I called HD and was told deliv had been scheduled for 12/19, but no one had put in an order to put the unit on the delivery truck. Said next available deliv date was 1/6.

I had the worst experience at the Home Depot in Jackson. Long story short, we went in store to order a storm door for replacement. After picking out our door, we went to schedule installation. The computers were having issues so we were told the order was placed and we would get a call from installers. After a week, we went back in store to see what the status was. We were told that the order we had was blank and thus cancelled. I was frustrated but I understand things happen. So we went through the process again. I was assured by the manager that we would receive better service this time. We did get the installers to the house to measure the door.

Picking stuff up at the Home Depot store is easy. What is not so easy and is a TOTAL failure is when you need to interact with a customer care agent for a special order. Email and phone messages remain unanswered. Good luck trying to get someone on the phone. I have been trying to place an order for a replacement part for more than 4 months now… Unfortunately, I cannot find it anywhere else. Anyway, lesson learned. Avoid Home Depot!

In January 2022 I paid Home Depot in full for George Burton Construction to renovate my home. While I had reservations I was assured Burton construction were professional. I believed in the Home Depot Brand. My renovations were flooring, kitchen and bathroom cabinets, countertops, remove an arch and extend a wall, remove tub and shower to build bigger shower.

You would be better off installing new cabinets than purchasing the cheap veneer sold for 16 plus thousand by Home Depot in my case. There is just way too much to list that went wrong and most likely not many will take the time to read everything. Home Depot provided a rendering after I made a request, but that looked like it was done by a third-grader. The cabinets don't look like what was described.

Recently, I had to go the local Home Depot store in order to return a small unused paint sample that was supposed to be a "color match". Upon arrival, I went to the help desk/return/pickup desk whereon I had to deal with an employee who simply stated persistently that returns for paint simply would not be accepted. Due to my insistence, the employee then called the store manager in order to sort out the situation, and things only got worse from that point on.

Got excellent service from Chris in Kelowna Home Depot to book a contractor for a shower install. I had 3 options. One contractor never called at all. 2nd contractor booked a date then called back to cancel 5 minutes later. The 3rd contractor Harding Services booked a date, never showed, never called. When asked why he didn't show he simply said "sorry couldn't make it, I can book again next week"... I had to travel an hr each way to meet the guy and never bothered to show. Totally unprofessional and no doubt will be another unemployed contractor once the market cools.

My husband started building our house in October 2019 when Covid started. We purchased 1008sf of tile in July 2021. When we went to pick up tile it wasn’t all the same lot numbers. So, we asked if Home Depot could get matching lots of the tiles we picked out and we would return when they received them. Days later when we went to pick them up we counted 7 boxes of broken tiles. We were assured they gave us extra to cover the damaged ones. Our installer showed us more broken tiles inside boxes which left us short-duration installation a year later.

We ordered a power tool via Home Depot's online app. They shipped it via Federal Express. We currently live in an apartment. The FedEx driver decided to drop off his deliveries into a common stairwell in one of the buildings and did not inform the apartment management. Needless to say, our order never made it to us. We called Home Depot to inform them we never received the package and that the delivery driver had even admitted that he'd left them in a stairwell. Rather than Home Depot providing us with a credit and then addressing this with their contracted carrier, their response was that we had to fight it out with our credit card company. Even though FedEx is in the wrong here, Home Depot has decided to put the customer in the middle of the dispute. Way to go Home Depot.

I called the local Omaha store on L Street to order a snow blower for my son but I live in Florida. They confirmed the blower would be shipped to their store and he could pick it up. Instead, they shipped the snow blower to FLORIDA. WE DON"T HAVE SNOW IN FLORIDA. Then, it took 2 weeks to get my money back as their system had to catch up to the shipping error and they didn't show it had been delivered. I then sent my son to the same store to get the same blower using my credit card and info. They refused to allow the purchase, refused to call me to confirm it, even though the same info is on file with them for thousands of dollars of purchases over a decade. They are incompetent. Go to Lowes.

AWFUL and beyond frustrating....We ordered a stackable washer Dryer....Waited for delivery. When they showed up they didn't have the stacking unit. No one told us we needed one. They left the equipment in our garage. My husband went back in to get help and rescheduled the service. They came, and sure enough the units didn't fit. They left the washer dryer, telling us to call.

Home Depot takes your money and pretends (falsely) to ship items. I ordered a tool cart, and it stated delivery 11-18-22 when I purchased the item and also in the email order verification. Home Depot falsely displays item shipped. FedEx does not have this package and it has not been shipped as of 11-22-22, I ordered it on 11-4-22 and still haven't received it.

Should be ZERO STARS!!! We ordered a microwave online - the dimensions listed online were WRONG. When they came to install the microwave, it didn't fit. The installers REFUSED to take it back and said by making a note on the delivery invoice, we could return it. That was a LIE! Home Depot will not take it back. NEVER SHOP THERE!

Kitchen pantry installation. Design was done and signed off on. Expected ETA was 14 weeks. 20 weeks later the installers show up - destroyed the walls. There was no care in pulling out the wire racking, they just yanked on it. We needed to actually repair not small patch over the drywall. The design team measured 3 times, apparently that wasn't enough as the unit didn't fit. The installers left the rest of the pantry in pieces and left. Designer came back 2 weeks later and we were told our corrections would be put on a rush as our house was now strewn about with pantry items and construction materials.

We purchased a Lanbo wine/beer fridge from Home Depot and two months later it stopped working completely. I tried working with the manufacturer directly to solve the problem before I just returned it. The fixes they offered did not work and after being informed of this Lanbo simply stopped responding to me. At this point I took it back to Home Depot to just exchange it to get a new wine fridge that actually worked, I was even willing to keep the money with Home Depot but they informed me that the item is “non-returnable” and I had to go through the manufacturer to get a refund.

WHY I WILL NEVER SHOP OR BUY ANYTHING FROM THE HOME DEPOT. Through the past 25 years we have purchased a lot from Home Depot. We are DIY people, so we purchase a lot of products from home improvement stores. When we built our house, we were in the Home Depot store weekly. Our whole kitchen came from Home Depot. Home Depot has always been our first priority for everything for the home. Now that I have found out that Home Depot (along with a lot of the DIY stores) all use delivery services I will be very cautious what I buy at their stores. And if it has to be delivered, I will ask who delivers before I purchase. If they don’t employ their own delivery crew, I will go somewhere else.

Purchased an expensive Samsung dishwasher online, including installation service. It was delivered, but the installer said we needed to have a shut-off valve installed, and Home Depot would connect us with a plumber. We left the appliance in its sealed packaging while awaiting their plumber. The plumber came 4 days later and installed the valve, then opened the dishwasher package. The dishwasher was damaged (large dent in door). When I called Home Depot back, they said their policy was any damage must be reported within 48 hours. I escalated but supervisor would not relent and denied my claim. I strongly recommend you DO NOT purchase appliances from Home Depot.

I bought a door to be installed from the kitchen to backyard. The guy measured and said 2 weeks. Three weeks later no door....The guy said Home Depot does not have it because they would have notified him. I call home depot and she says..." it's here, it's been here over a week". Nobody notified their contractor. Pay tooth and nail for unorganization and mismanagement. Not again....never again.

I ordered 4 planters online for pickup at the Centennial location in Las Vegas NV. My credit card was charged $325, I received a text stating that “I successfully canceled my order”. I did not cancel my order, Home Depot charged my credit card for an item that wasn’t available as stated. Now I have to wait 3-5 days for my credit to be issued and the $325 to be available in my credit card. My lesson learned, do not use the Home Depot app to order anything because even though the app shows the item available, it may not be and you will be charged for a purchase that wasn’t completed.

February of 2022 I bought 3 doors, and long story short the customer service, the managers, the contractors all SUCKED!!! They ordered the wrong doors, they have the worst attitudes and don't know what the hell they doing!! It took 8 months to get a damn door!!! The installation guy was ignorant and was mad because I kept calling because he didn't call to inform me when he was arriving and instead of 8:30 a.m. he shows up 12:00 p.m. I WILL NEVER EVER ORDER OR BUY ANYTHING FROM DEPOT!!

This has become a nightmare ordering an appliance and dealing with the delivery. I beg anyone considering such a purchase, to really look elsewhere. I have spent literally hours on the phone with them for mistakes they have made with the original order, which they then told me I had to cancel. After being told they needed to cancel the order on their end and then reorder it due to a system error, they told me they could not honor the sale price I originally paid and I would now have to pay full-price because the promotion had ended. How is that ethical? Oh, and I now have to wait another two weeks for the next delivery window AND pay full-price. I will not be purchasing any appliance from them ever again.

I have never been so disappointed. The first oven I ordered arrived damaged, then the replacement was supposed to be here on the 16th... nothing. I've gotten the runaround and finger-pointing. I called 1-800-HomeDepot and got more detailed information but not sure who the rep talked to at the local store because they told her my oven arrived on the 14th. Did anyone notify me? NOPE! I show up to get my oven and they tell me they can't find it. I even called to verify after the Home Depot rep told me she verified that it was in and they told me the same thing. So needless to say I left empty-handed and called 1-800-HomeDepot again and got yet a different story. Who's on 1st? I have no fricken clue but I was told that the replacement oven was returned back to the manufacturer and no one notified me of this. I don't know why it was returned or anything. So now they have ordered yet another oven. We shall see if it shows up.

I did a contract with the Home Depot to have a fence built that involved a special order for material (vinyl boards). I thought I would eliminate rotting of the traditional wood material. The contract required me to pay in advance for the project and at the time I trusted that the job would go as planned. The fence contractor arrived and said they would not do the job because there was not two feet of clearance of the fence line required in the contract and left.

On Tuesday, Oct 12 I was placing an online order for approximately $4600. I entered my gift card number for $700 and the rest on my Discover Card. When I pressed purchase it took my $700 but no order was placed. I have tried contacting customer service with NO AVAIL! The money was taken from my bank account to purchase the gift card and Home Depot's website recognized that it had $700 on the card. My card now has a $0 balance and the purchase was NEVER MADE! It has been 48 hours of getting NO HELP from customer service. Where is my $700???? I have picture to prove this event.

We spent almost $1000 on a Pantry Cabinet (Hampton Bay) from Home Depot. Not only did it take 3 months to arrive but it came in with dents, scratches and the painting is awful. Some of this, such as the panting happened while painting but the assembly team dented and scratched it all over. Home Depot said it was a Special Order since they don’t sell them in store (even though it is their brand and a standard size they offer) so they won’t take it back. We have to arrange shipping and order a new one…which won’t be here until January. Horrible companies both Home Depot and Hampton Bay. Don’t stand by their products or their mistakes.

Tremendous disappointment. I never expected that in a time of so many home losses due to Hurricane Ian, Home Depot would decide to reduce my line of credit. I have been paying on time and a little more than the minimum payment, but they still decide to reduce my credit at this time.