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I purchased a lighting fitting on Jul 7, the website stated that there were hundreds in stock, and shipping should be 5-7 days. When it hadn't arrived a few weeks later, I checked the "track package" button, it showed "preparing for shipment". I noticed that the website was still showing hundreds in stock and 5-7 days. It took me more than 30 mins to get through to customer service, where a seemingly very helpful woman, took my details and followed up with an email telling me that the package would be shipped the next day. Still no package!! and "preparing to ship". I called them again - this time I waited 1hr 7mins to get connected!!! The story now is that it is shipped direct from the manufacturer, and the manufacturer is out of stock. They expect shipment on Aug 28, but honestly I'm not holding up much hope. Two days later, the website still show that the product ships in 5-7 days, even though I asked for this to be changed both times.
I have had the worst experience I have come across with this company. I ordered a batch of lights (21/11/18), all of which were supposed to be in stock. After waiting 4 days for my items to arrive - (they were supposed to be next day delivery), I received an email saying my order was delayed and would arrive on the 26/11/18. The next day I got an identical email suggesting that my delivery would now come on the 27/11/18. No delivery… I called on the 28/11/18 from 9-3pm and finally someone answered. May I add at this point that the customer service line is appalling – throughout this entire ordeal, I have never ever been able to call the customers service line and get through to someone on the first dial. More often than not I need to call for a whole day before someone bothers answering the phone. There are times when I have called up and not reached anybody at all (like today)!
When I called, the lady confirmed that I had not checked the box upon ordering to ship my lights as and when they were in stock. Ok, my mistake as I certainly feel that I did but I will take that one. She confirmed that she had now changed it and my lights would be shipped out. The next day (29/11/18). I received a DPD confirmation and since I was not going to be at home I had the option to pick up from a local location. I had confirmation through of my changes via email and that was that. The next day (29/11/18), I had confirmation through that my parcel was at the Newsagents I had selected, and I could go ahead and pick it up after 12pm. I got a further email later that evening confirming that the parcel had now been delivered and left with my neighbor. Of course, I was perplexed but at least I had my lights – I thought.
I picked up my parcel from my neighbor, upon inspection, I only received one light (of 7). In the morning (30/11/18) I checked the tracking info and it said my parcels had gone back to the depot? At this point I was majorly confused. I called up, again, no answered after multiple attempts. I finally got through, I asked if my parcels were at the newsagents or depot? The lady confirmed she would investigate and call me back. She did, she confirmed that the newsagents was full, so they took the others back to the depot, but for some odd reason, decided to attempt to deliver one of the 3 boxes!? She said she has now upgraded my delivery to next day instead of them re-attempting on Monday 3rd Dec and assured me that they would be there by this time (12:30pm) or at the very least, by 5pm.
Next day, Saturday 1st Dec, I sat in all day, lo and behold – no delivery! Monday rolls round (03/12/18), call, call, call, call, call – finally answers (Laura or Lauren – one of the two). She says, I can see that your lights have been delivered sir and have once again been left with number 73. At this point, I have no need for quarrel as I just want my lights. I asked about the other 2 lights that were not in stock – when will I get them? She said, "We have one coming tomorrow so you will get that 05/12/18 and 3 more coming on the 19/12/18 so you will get that 20/12/18." Fine, thank you for your help.
I get home, #73 are not in – annoying but what can I do… 8pm, my door buzzed and I answer, it’s a DPD driver. Answered the door, confused. He says, "Did you get the other parcel?" I said, "No they are not in." This was box number 3 of 3 – box 2 of 3 was upstairs with a neighbor. Again, I have no idea why these boxes keep getting separated – makes no sense at all?? I sign for it, and brought it in. Now I open the box, this has 2 lights in so altogether I now have received 3 of 7 lights (no bulbs that I ordered at this point). First box, great. The second box, the light is completely smashed to smithereens! Livid – I email customer service with evidence.
I get a text from my neighbor – "I’m in, come and grab your parcel." I went up, grabbed the parcel and came back. Firstly, the box looked like it had gone 12 rounds in a ring. It was bent and had rips all over it. I opened the box and 3 bulbs were scattered unboxed in the box. A further 7 boxes were open. Beyond livid at this point, I again emailed the ‘customer service’ with a supporting image. Today (04/12/18), it’s now 4pm in the afternoon and I have tried to call customer services a total of 16 times. No response to my emails either. I really do not know what I am supposed to do, the experience I have had has been shambolic at best and I cannot understand what is going on! This level of so called ‘service’ is completely unacceptable.
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They had a wide variety of lighting to choose from, they meet all your needs. They have simple lighting, all the way to fancy lighting, you will go home happy for sure. I have never had a problem with any lighting that I have gotten from them. They are very durable and sturdy, they last a lifetime. It is a good value for the product. You get what you pay for which in this case is a great product. The customer service here is great, they have a very friendly staff, they are very helpful and knowledgeable about their products.
There is a huge variety, I would be surprised if you didn't find what you were looking for. I like being able to have more than I am looking for to choose from. Product is durable, you get what you pay for. You shouldn't have any problems here. I would say the products are made to last for years or a lifetime. Most will expect the product to last, this is why they would go with this particular product. People want something that is going to last. Any questions you have, are easily answered quickly. The way it should be when you have questions on a potential purchase. I never have had issues with the customer service.
This company had a lot of options to choose from. It was hard making a final selection because I loved so many of their products. Already planning future purchases. I am a very satisfied with the durability of the product that I purchased. I feel like it will be something I can continue to use for a few years to come. You can't beat the value on these products. They are all fairly priced, amazing and diverse aesthetic, and I get many many compliments on my new lighting. Customer service is always top notch. I always leave satisfied with my purchase and I feel like the sales associates really care about my happiness.
There was a very good variety of options! Something for everyone! I enjoyed looking at all the options available to me. Great experience. The durability seems to be great! We're rough on our things but so far so good! Great products! Very strong products! We need durability in our house so hopefully it lasts. Everything is amazingly priced! The quality and durability seem to be great for the prices of everything! There's also something for every budget! Excellent customer service. They can help find you a great product for your budget! Very friendly and they seem to know what they're doing!
They had so many options to fit my needs. Different fixtures depending on the type of mood I wanted to create and needed. They had different lighting options based on my needs, room to room. They were very professional and listened to my needs. I purchased all my lights from them over a year ago and have used them constantly. They still look great and function perfectly. People compliment them and often ask where I got them. I shopped around at several places to see what others had to offer regarding styles but also price. They were the best though among options and what I paid for them. Awesome. I had a question for them after the installation and I talked to a real person, who had all my information in front of them. All my questions were answered on the first call, and they even followed up with me.
What I really love about Lighting Direct is that they have high-quality products that fit my family's needs and offer a great wide variety of products and services. I really believe that Lighting Direct has highly durable products that are better name brands at a really great price. They offer awesome new brands as well. The value of Lighting Direct is beyond what you can imagine. Their products are the highest quality and they have a very helpful website to find your needs. The customer service of Lighting Direct are very knowledgeable and helpful. They are always kind and willing to help if you every have a question or concern.
They are a variety of lighting sources and they are both attractive and functional and are great additions to both my living room and kitchen. Product is very durable and is easy to assemble and put in my home. It is a great functional piece and I have had no issues with it. It is very durable and is constructed in a very high quality manner. I was able to get this product at a great overall value and feel that it is worth a lot more than what I purchased it from. It is a great overall value and the price point was exceptional. I have only had to contact customer service once because something was missing from my box. They immediately sent the missing piece to me and shipping was fast and free. The CSR was very helpful and was very nice and apologetic for the missing piece.
Lighting Direct author review by ConsumerAffairs Research Team
LightingDirect.com is an online lighting retailer that offers a wide variety of lighting fixtures and styles. It is part of the Build.com Network, a group of stores dedicated to home improvement.
The Build.com Network: Because Lighting Direct is part of the Build.com Network, consumers who create an account with Lighting Direct can use their account to order from any store in the network.
Coupons and sales: Lighting Direct lists available coupons for some of the products they sell as well as rotating sales.
Social media presence: With active Twitter, Pinterest, Google+ and Facebook accounts, Lighting Direct and Build.com post home improvement tips and decoration ideas for consumers looking for inspiration.
Rewards program: Consumers can enroll in the Build.com rewards program that allows them to earn points for discounts on all stores in the Build.com network.
Tax-free and no restocking fee: Lighting Direct does not charge sales tax, nor does it charge a restocking fee for returned items.
Lighting Direct Company Information
- Company Name:
- Lighting Direct
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